Free Copy For Visa Applicants. Not For Sale.
Volume 1 | Issue 6 | November-December 2018
Travel the World with our Bucket List 2019 Enchanting Winters in the United Kingdom Meet VFS Global’s Visa Chatbot ViVA
Explore the unique Island
Yas
CEO Message
ENHANCE YOUR TRAVEL EXPERIENCE Dear customer, Welcome to VFS Global COMPASS™, a complimentary magazine exclusively for VFS Global’s application centre customers. COMPASS™ shares with you useful information about visa application services, as well as other interesting news on travel and destinations around the world. Please do feel free to take this issue home for a longer read or share it with your family and friends.
Zubin Karkaria CEO, VFS Global Group
The year-end holiday season is almost upon us, and travel is booming like never before. The United Nations World Tourism Organization observed a seven-year record high in travel globally in 2017, and early indications show that 2018 has been another robust year. For families and adventure seekers keen on exploring new holiday destinations, our cover story will be of interest. Yas Island in the United Arab Emirates is emerging in popularity as a theme park destination with unrivalled attractions – from roller coasters and superhero-themed parks, to a much-acclaimed Formula One racing circuit, you will discover there’s something for everyone here. This issue also brings you an exclusive interview with David Ratcliffe, UK Visas and Immigration Regional Director for South and South East Asia, who speaks about the UK’s focus on providing reliable and efficient visa services through VFS Global for applicants. Read on to get insights into where you will find the best Christmas markets this holiday season, and which are the top trending destinations for 2019. At VFS Global, we assure you of a wonderful start to your journeys at our Visa Application Centres, and in the pages ahead you will find out more about the innovative services designed to transform your visa application experience. Frequent visa applicants will also find our exclusive VFS Global Privilege Program highly beneficial for their travels, due to the variety of services they can access anytime, anywhere. I hope you find this issue as interesting as it was for us in putting it together for you. From all of us at VFS Global, I wish you a happy holiday season and a delightful and prosperous New Year! Yas Beach
Nov-Dec 2018 / 1
Volume 1 | Issue 6 | November-December 2018
Contents Pg 16 Pg 28
Pg 18
Guide to Visa Application 06 P ersonalised services for an enhanced visa experience 08 VFS Global launches first Visa chatbot ViVA 10 B e ‘visa-ready’ for your next trip with these tips 12 Don’t fall for fraud, VFS Global cautions people
People & Places
Adventure
14 Marina Cipriano, General Manager, Experience Hub, on Yas Island and its unrivalled experiences for holiday-goers
16 Say Yas to this Holiday Head to the Yas Island in UAE for a unique experience
22 Discover Zlin, the home of Bata with plenty of attractions to carry you through
18 Bucket List 2019 Explore these destinations in the coming year
28 David Ratcliffe, Regional Director, UK Visas talks about collaboration between UKVI and VFS Global
Spotlight
Cityscape 24 Something for everyone Singapore is a one-stop holiday for all kinds of travellers
Pg 36
Pg 24
Pg 44
Free Copy For Visa Applicants. Not For Sale.
Volume 1 | Issue 6 | November-December 2018
Travel the World with our Bucket List 2019 Enchanting Winters in the United Kingdom Meet VFS Global’s Visa Chatbot ViVA
Explore the unique Island
Yas
Outdoor
Indulge
About VFS
32 Winter Break for the Soul There is plenty in UK that will take your breath away this winter
40 Merry Christmas Relish the festivities of Christmas with markets around the world
Leisure
Globetrotter
44 Residents in UAE & India benefit with VFS Global’s tech services 48 A host of privileges await you at VFS Global
34 TV Shows to Binge Watch Binge-watching these TV series during long flights
42 Event Planner Happenings around the world in the months of November and December!
Hotspot
50 CSR in India has evolved to become a part of businesses 52 VFS Global Network
36 I sland Hopping A diverse selection of adventures and activities await you in Thailand
Nov-Dec 2018 / 3
Volume 1 | Issue 6 | November-December 2018
COMPASS
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CIN No U22229DL2006PTC152087 Compass magazine is printed and published by Prakash Johari on behalf of VFS Global and published at Maxposure Media Group (India) Pvt. Ltd. (MMGIPL), #TheAddress, Plot No. 62, Okhla Phase III, New Delhi-110020, India. Compass is published bi-monthly. All rights reserved. The writing, artwork and/or photography contained herein may not be used or reproduced without the express written permission of MMGIPL. MMGIPL does not assume responsibility for loss or damage of unsolicited products, manuscripts, photographs, artwork, transparencies or other materials. The views expressed in the magazine are not necessarily those of the publisher or VFS Global. All efforts have been made while compiling the content of this magazine, but we assume no responsibility for the effects arising there from. For inquiries | MMGIPL Tel: +91.11.43011111, www. maxposuremedia.com. TM
TM
guide to visa application
Enhance
YOUR Experience
Here’s a look at the most popular visa services that can enhance the overall application experience for visa applicants The SMS update option allows you to track the status of your visa application with updates sent to their phone on the movement of their passport for processing. The SMS and email alerts text sent to applicants is currently only in English. Since these services are only available in selected Visa Application Centres, applicants must check either on the VFS Global website, via helpline or with the respective Visa Application Centre staff to see if it is available at their location.
Personal attention at the Premium Lounge
A
s the peak travel season approaches, the busy, modern day traveller is increasingly looking for more personalised solutions in visa application, where credibility blends with innovation, to provide speedy, efficient and convenient visa services.
Taking cognisance of this necessity, VFS Global, the pioneer and market leader in the outsourced visa services industry, has conceptualised convenient visa application experiences for applicants looking for bespoke visa services.
Read on to find out about services that have proven to be the most popular among visa applicants, and which have transformed the overall application experience by enhancing the convenience, exclusivity and personalisation of the visa application process.
Courier Service and SMS updates Highly popular amongst applicants for being safe and convenient, Courier Service allows you to receive your passport and other documents at the address of your choice.
More of an experience than just a service, VFS Global’s exclusive Premium Lounges offer the comforts of a modern-day lounge facility during a visa submission process, which can be availed at select locations. Within the plush ambience of the Lounge, dedicated and trained staff equipped with local language skills are always available to answer all visa-related queries and assist you with quicker completion of the application submission process. Applicants can simply sit back, relax and enjoy the hospitality at the lounge, while all their visa submission requirements are looked after.
The Platinum Lounge The exclusive Platinum Lounge facility available at WAFI Mall in Dubai, UAE,
DISCLAIMER *Some of the above mentioned services may not be offered in some countries, or for specific missions/embassies/consulates. To check if any of the above services are available in your country, or if they are offered for a specific embassy/consulate, or to book any of the above value-added services, visit the country-specific website via www.vfsglobal.com. *Availing any of the above mentioned value-added services does not affect the processing time or decision of your visa. These remain the sole prerogative of the Embassy/Mission/Consulate. The services are charged in addition to the visa application fee.
customer speak Words of appreciation from celebrities for VFS Global’s Visa At Your Doorstep service
provides uncompromised service quality and top-notch customer support within a secure and private environment to visa applicants in the UAE, who are travelling to the UK or Australia. The Platinum Lounge facility offers applicants with a range of services, including professional chauffer service from any location within UAE (on prior notice), to quicker visa processing under Priority Visa services, and a choice of delectable meals and refreshments handpicked from an a la carte menu. From the time an applicant books an appointment to the time they leave the lounge, they will receive personalised end-to-end attention from professionally trained staff that cater to their every need, all within the lap of luxury.
“Our entire team was looked after so well. Thank you.”
Priority Services Have an urgent trip to the UK, which has come up at short notice? What if you could have the opportunity to put your visa application at the front of the queue? The Priority Visa service is just right for you. The Priority Visa service can be used for a visit, work or study application to the UK. Under this service, a UK visa application gets processed within 3-5 working days, while under Super Priority service, processing is completed within 24 working hours. This can be availed at an additional cost over and above the existing visa application fee.
Visa at Your Doorstep If you are unable to visit the Visa Application Centre, but instead would like to apply for your visa at a time and place of your choice, then ‘Visa At Your Doorstep’ service is the right option for you. This is a popular premium service, which meets the needs of a select set of travellers who would like to opt for personalised services at a location of their choice. The ‘Visa At Your Doorstep’ service is extremely popular among high net worth individuals, companies with a large number of staff who travel extensively, government delegations, film crews who shoot abroad, MICE groups, and also large
groups of families or friends who plan to travel overseas together, or those who have to travel to other cities to visit a Visa Application Centre. With flexible pricing, depending on the group size, this service is available across India, and can in fact be more economical, especially for large groups of travellers.
Form-filling assistance Another dedicated and personalised service that applicants avail while submitting their applications is form-filling assistance. This optional service is provided by the
Mohanlal, Actor
“It was a wonderful experience and the staff took great care.” Hema Malini, Actor
professionally trained VFS Global staff who will guide the applicant to complete their visa form filling requirements. Applicants can utilise this service either on the phone or in person depending on the visa applied for. Applicants can check on the VFS Global website, helpline or at the Visa Application Centre, this service is available at their location.
Other services Apart from the services listed above, there are a whole host of other options that applicants can avail from which are tailored to fit their unique preferences such as Keep My Passport While Applying, Walk In Without an Appointment, Translation Services or even Travel Shop assistance at select locations. In short, submitting a visa application has never been this easy and seamless!
*Locations where the Visa At Your Doorstep service is offered vary, depending on city or country where the service is offered. Please check with the VFS Global representative in your city or country for details.
Nov-Dec 2018 / 7
guide to visa application
ViVA offers applicants round-the-clock support and can currently handle 10,000 enquiries per second 24x7, or 864 million in a day, thus significantly reducing the turnaround time for applicant queries.
VFS Global launches ViVA First Ever visa services chatbot Cutting-edge chatbot goes live for Australia visa services in India
I
ViVA is a sophisticated chatbot powered by Artificial Intelligence. This means the greater the interaction with applicants, the smarter the chatbot gets. Consequently, over time, the responses given by the chatbot get more nuanced and accurate. ViVA assists with all online visa application enquiries related to visa categories, rules and regulations, contact information, payment procedures, and can even recommend optional services to applicants.
n September 2018, ViVA, the first-ever visa services chatbot, and VFS Global’s first digital employee, was successfully launched on the website for Australia visa services in India. Custom created with unique technology adapted to the visa and consular services industry, ViVA assists visa applicants with queries related to the
The launch of ViVA heralds an era of new-age customer support services at VFS Global aimed at transforming an applicant’s experience right from the moment they log on to a website to the time they receive their processed documents.
Australia visa application process, akin to any highly trained customer support executive.
To get assistance from ViVA, visit http:// www.vfsglobal.com/Australia/India/
guide to visa application
Be the early bird
BE
‘visa-ready’
When planning your travels, you always book flights and hotels in advance. Do the same for visas. Most countries accept visa applications up to 90 days before your date of travel. So don’t wait until the last minute.
for youR
next trip Travel has become an integral part of our lives. Most families now take a holiday at least once a year, if not more. Most working professionals travel for business and a lot of this travelling is done internationally, which means everyone needs one very important piece of documentation—a visa. We have a few pieces of advice that can help you get visa-ready for your next foreign trip. After all, who better than VFS Global? We do this every day!
Check the consulate/ embassy website for turnaround times
Stay updated about visa status Once your application is submitted, you can track its progress through VFS Global’s online tracking service. The status will be updated as and when your passport is ready for collection/delivery. Be aware that VFS Global cannot track your application while it is being assessed within an Embassy or Consulate.
Each country has a different timeline for its visa processing, and these timelines are clearly mentioned on their websites, providing you the information required to apply for your visa well in advance. Be aware that during peak season visa processing can take longer than anticipated.
Appointments Select countries require applicants to schedule an appointment with the Visa Application Centre to submit an application. Once scheduled, we highly recommend being at the centre 15 minutes prior the appointed time to avoid missing your slot. Please note the number of available appointment slots is decided at the Embassy’s or Consulate’s discretion.
Making a list, checking it twice A checklist of the documentation required for visa applications for each country is available on VFS Global’s website. Be sure to carry all the requisite documentation to submit along with the duly filled application form. Check your passport’s validity. Many countries require a valid passport six months after your return date.
Use VFS Global’s services for a smooth process VFS Global offers a range of additional services, designed to help you at every step of the visa application process (see Page 6 for most popular visa services). Whether you require assistance with your application, or need a visa on priority, we are happy to help.
Are you a Privilege Program member? Members of VFS Global’s Privilege Program can avail of a host of meaningful benefits aimed at alleviating anxieties and enhancing the travel experience. Services include access to a specialised 24x7 Global Travel SOS Helpline for emergencies while travelling and personalized services in Premium Lounges from dedicated relationship managers, who personally assist applicants with the entire visa process and more. See Page 48 for details.
Nov-Dec 2018 / 11
guide to visa application
How to detect you are possibly dealing with a scamster • When you receive emails with job offers or immigration promises from fabricated email IDs via personal email accounts (Gmail, Yahoo, .co.in, etc.) • When advance payments to personal bank accounts are demanded with the threat of visa application rejection or deportation • When you receive pixelated and out-of-proportion VFS Global logo on the fabricated job offer letters and contracts.
Don’t fall
cautious T for fraud, be
ravelling to foreign shores, be it for further education, or new job opportunities,
has long been an aspiration for several individuals. As the world’s largest
outsourcing and technology services
company for visa processing, VFS Global has observed a year-on-year growth in immigration-related travel requests in
traditionally popular countries as well as emerging markets.
The flip side to this dream for several gullible youngsters and job-seekers in India, though, remains the threat of fraud. Over the last year, VFS Global has continually faced the issue of scammers posing as employees or associates of the organisation and embezzling innocent applicants.
Always remember
VFS Global staff is not authorised to guarantee jobs or immigration prospects to any customer. Applicants are also urged never to publish their passport or visa application numbers on public domains or social media platforms such as Twitter or Facebook, as scammers are constantly on the lookout for this. Remember, VFS Global never asks for up-front payments via mail or phone. Applicants are advised that VFS Global has extensive safeguards in place to protect applicants’ personal data. The company is compliant with the European Union’s General Data Protection Regulation, and has put in stringent security systems to abide by the legislation.
Misusing VFS Global’s trusted name in the visa space, such scammers lure unsuspecting aspirants with the false promise of overseas settlement. An alltoo-frequent modus operandi involves a scammer using new software and other technology, to clone VFS Global’s web page and mask their phone numbers, so it appears that the call has indeed come from an official VFS Global line. The victim is then asked to verify the number on the official website, leading him/her to further believe the caller. The initial call is backed by fabricated job offer letters and official looking documentation sent via email. To show acceptance of the job offer or immigration opportunity, the email states that the applicant will have to make an upfront payment and share personal information to take things forward. Most applicants unfortunately fall victim to such scams, and pay large sums of money to the fraudsters in the hope of receiving their visa/immigration papers. VFS Global takes such duplicity very seriously and makes a continual effort to reach out to victims and potential applicants to warn them against such shams.
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people & places
‘Yas Island’s entertainment
experiences are
unrivalled’
In an exclusive interview, Marina Cipriano, General Manager, Experience Hub, talks about why Yas Island is becoming one of the most attractive tourist hotspots for visitors to the United Arab Emirates Yas Island is growing in popularity as a one-of-its-kind leisure and entertainment hub for travellers visiting the UAE. What kind of growth have you seen in the past year?
continues to grow in terms of popularity, as is evident by a significant increase in Indian visitation to our theme parks this year.
Year-on-year, we continue to welcome leisure travellers from across the globe who come to Yas Island in search of a destination like nowhere else. Last year alone, 27 million visitors enjoyed the Island’s unrivalled line-up of world-class leisure and entertainment experiences, and this undoubtedly has a marked effect on Abu Dhabi’s tourist numbers which reported a rise of 4.9% in the first five months of 2018 (according to the Department of Culture and Tourism Abu Dhabi). Yas Island has long been favoured by South Asian travellers and only
Yas Island offers visitors a diverse mix of award-winning leisure and entertainment experiences, from one-of-a-kind theme parks, world-class shopping and superb dining, to a links golf course, exciting water and motor sports and the most enjoyable musical and family events, all within its 25 sq km. Today, Yas Island is home to the recently opened theme park Warner Bros. World™ Abu Dhabi and the awardwinning theme parks Ferrari World Abu Dhabi and Yas Waterworld, in addition to Yas Marina Circuit (home to the Formula 1 Etihad Airways Abu Dhabi Grand Prix™),
Yas Waterworld
Give us an overview of the top experiences for travellers here.
Yas Hotel Abu Dhabi
Yas Marina, Yas Beach, Yas Links golf course, Abu Dhabi’s largest mall, more than 160 dining experiences, seven hotels, and indoor and outdoor concert venues — all of which are complemented by a range of visitor services that enable guests to enjoy a seamless visit.
Yas Marina Circuit is considered one of the most well-known attractions at Yas Island. What sets this Formula 1 track apart from any other racetrack circuit? Yas Marina Circuit is one of the world’s most technologically-advanced Formula 1® circuits in the world and is a renowned centre for motorsports excellence in the Middle East. The circuit plays host to the annual Formula 1 Etihad Airways Abu Dhabi Grand Prix in addition
Yas Marina Circuit
to an extensive year-round programme of professional and grassroots motorsport events. Yas Marina Circuit is also a leading MICE venue, regularly hosting a diverse range of corporate meetings, conferences and events. Many may not know that the circuit is home to the world’s only F1® twilight race, and features the longest straight on any current F1® circuit spanning 1,173 metres.
Experience Hub has tied up with VFS Global to promote the destination and provide packages for trade partners in India. What kind of growth from the Indian market are you expecting? Yas Island is no stranger to Indian travellers who have been frequenting some of the Island’s top attractions in recent years, including Yas Marina Circuit and our awardwinning theme parks Ferrari World Abu Dhabi, Yas Waterworld and the recently opened Warner Bros. World Abu Dhabi. Around nine million Indians are expected to travel to the GCC by 2021, and we are confident that Yas Island’s popularity in the Indian market will continue to grow as we introduce new and exciting attractions.
What kind of lodging, shopping and dining options are available
to travellers at Yas Island? Yas Island is home to seven hotels, which range from affordable 3-star comfort to sophisticated 5-star luxury, including the iconic Yas Hotel Abu Dhabi whose stunning LED canopy has become a truly iconic landmark amidst the Yas Marina Circuit. When it comes to shopping, visitors needn’t look any further than Yas Mall, Abu Dhabi’s largest shopping mall, home to
The much-awaited Warner Bros. World™ Abu Dhabi has finally opened up. What would you say is the USP of this theme park? Warner Bros. World Abu Dhabi offers guests endless family fun and entertainment with over 29 rides, attractions and live shows inspired by DC Super Heroes including Batman, Superman and Wonder Woman, as well as animated favourites such as Bugs Bunny, Daffy Duck and Scooby-Doo, all under one roof. The 1.65 million sq. ft. indoor park is the third theme park to open on Yas Island, bringing its leisure and entertainment experience to a new level of distinction.
Yas Island also offers visitors a diverse mix of award-winning leisure and entertainment experiences 400 of the world’s top fashion brands. Yas Island boasts over 160 delectable dining experiences with a wide variety of cuisines. Guests in the mood for al fresco dining can enjoy waterside restaurants at Yas Marina or indulge in family-friendly gastronomy at Yas Mall’s Cascade Dining.
Any message you would like to share with travellers who are keen to put Yas Island on their bucket list? With so many exhilarating experiences to choose from, Yas Island is a destination best enjoyed at leisure—don’t try to squeeze everything in over a couple of days! Make the most of your stay on Yas Island by booking one of our packages which give you free access to Yas Beach and tickets to Yas Island theme parks to make each night spent on the island even more memorable. Nov-Dec 2018 / 15
adventure
Say Yas to this
one-of-a-kind
holiday
destination
From unique theme parks to world-class events, adventure sports to shopping, you’ll find it all on Yas Island. Journey with us for a glimpse into this extraordinary island
S
urrounded by crystal-clear waters of the Arabian Gulf and dotted with some of the capital’s most iconic landmarks, Yas Island is home to one-of-a-kind experiences that are guaranteed to revitalise your senses and create memories that will last a lifetime.
Whether you’re looking for a dose of adrenaline or a peaceful sanctuary to unwind, Yas Island caters to all tastes and ages, providing a world of opportunities that are sure to delight, inspire and keep you entertained.
behind the scenes of the exclusive world of Ferrari, to feel the passion that went into making these modern-day masterpieces and to relive all the triumphs. No trip will be complete without experiencing authentic Italian flavours at one of the signature restaurants or buying a souvenir from the world’s largest Ferrari Store. Ferrari World Abu Dhabi has been voted “The Middle East’s Leading Theme Park” by the World Travel Awards in 2017 and 2018.
Yas Waterworld Unforgettable Emirati-inspired aqua adventures Yas Waterworld celebrates the heritage of Emirati pearl diving in a captivating waterworld, featuring more than 40 rides, slides and a host of other attractions. Join the quest for the Lost Pearl in characterfilled adventures and thrilling rides–including the world’s largest surfable sheet wave– before you end off your experience with an underwater pearl diving adventure to claim your very own treasure. Yas Waterworld has been granted TripAdvisor’s Travelers’ Choice Award for five consecutive years, earning its place on TripAdvisor’s Hall of Fame in 2018. It was also voted “The Middle East’s Leading Waterpark” in 2018 by the World Travel Awards.
Warner Bros.TM World Abu dhabi Join your favourite Warner Bros. characters Prepare for a truly unique experience at the world’s first-ever Warner Bros. branded indoor theme park. The recently opened Warner Bros. World™ Abu Dhabi brings together your favourite iconic characters and stories under one roof for the first time in the region. Home to 29 state-of-the-art exhilarating rides, interactive family-friendly attractions and unique live entertainment across six immersive lands, in addition to authentically
Ferrari World Abu Dhabi The world’s first Ferrari-inspired theme park Under the iconic Ferrari-red roof, this place is fun for all ages. Guests get to experience a thrilling journey through 37 heart-pounding rides and attractions. From state-of-theart simulators, driving experiences and record-breaking rollercoasters (including the world’s fastest one!) to interactive childfriendly attractions, Ferrari World Abu Dhabi is a perfect day out for the whole family. Between the adrenaline pumping rides and family-friendly shows, you get to go
Yas Mall
TM & © DC., TM & © HB., TM & © TEC., TM & © WBEI. (s18)
themed shopping and dining outlets, Warner Bros. World is the perfect holiday destination for the whole family. Head to Cartoon Junction, Dynamite Gulch and Bedrock to encounter the likes of Scooby-Doo, Tom and Jerry and The Flintstones and more. Explore Gotham City and Metropolis to meet DC superheroes, including Batman, Superman and Wonder Woman. Meander the streets of Warner Bros. Plaza, admire the architecture, and choose somewhere to eat from the many dining options on offer.
Dhabi Grand Prix, go for a hair-raising spin with an authentic race driving experience or hit the track for karting with friends. Whatever your need for speed is, there are plenty of ways to immerse yourself in the electric atmosphere of the same race track frequented by F1® superstars, any time of the year.
Yas Marina Circuit
Yas Beach
Experience life in the fast lane This is where you can take in the sights and sounds of the Formula 1 Etihad Airways Abu
For sun, sand and surf If you love the sun, Yas Beach is the place for you to be. Here crystal-clear waters
Yas Links golf course
Take to the track behind a wheel of your choice, from Aston Martin GT4 to Mercedes AMG-GTS. You can also simply be a passenger and let the professional drivers demonstrate a trick or two.
Warner Bros.TM World Abu Dhabi
meet white sand in the backdrop of natural mangroves. From an elegant infinity pool, beach chalets and cabanas to a number of lounges and restaurants, you can take your pick between a fun family beach day–complete with a wide range of exciting water sports and activities–or a glamorous afternoon of sun-lounging. You can also journey out in a kayak to explore the distant Yas mangroves, the island’s best kept secret!
Yas Mall Indulge in Abu Dhabi’s most vibrant shopping experience Abu Dhabi’s largest mall is beautifully designed across three floors flooded by natural daylight, which seamlessly connects to Ferrari World Abu Dhabi. With over 400 of the world’s top fashion, lifestyle and food brands, a 20-screen cinema and the region’s largest family entertainment zone, Yas Mall is a marvellous indoor experience for everyone. Nestled in the intersection between Yas Mall and Ferrari World Abu Dhabi, Cascade Dining boasts a selection of dining options from quick bites to leisurely eateries inside or outside on the terrace, with spectacular views of the fountains. Nov-Dec 2018 / 17
spotlight
I 2019
Bucket list
Each New Year comes with new trends in travel destinations. So what’s hot for 2019? Words: Joanna Lobo
Poland It’s not a traveller’s first choice when visiting Europe or even Eastern Europe. However, Poland has all the charm of a European country with an extra dose of history and culture added in. It is also a hospitable, friendly and safe country. “There is so much history, diversity of climate and things to do. More than anything else, it is really affordable,” says independent writer Aarti Kapur Singh. Above all, Poland, which turns 100 this year, is a must-visit for anyone interested soaking in some culture. It has 15 UNESCO World Heritage Sites, including museums, castles and historical spaces that weren’t destroyed by the Second World War (some that were destroyed, like the Royal Castle of Warsaw, have been rebuilt). No other country can give such an accurate representation of the horrors of WWII, best realised at the Auschwitz concentration camps.
f you are a seasoned traveller, chances are you are already planning your holidays for the coming year. Choosing where to put a pin in the world map can be tough. Should you go with the crowd and follow the trend or discover your own oasis of quiet?
Each year puts a new destination under the spotlight: Vietnam was hot a few years back, then Greece, Portugal and other European countries. Meanwhile, Asian hotspots like Thailand and Singapore continue to be preferred destinations for those seeking an inexpensive holiday. If you need help planning a trip, here are some countries that deserve attention.
Courtyard of the Dome of Rock in the old city, Nablus
Horse carriages at the main square of Krakow, Poland
Palestine Figures published by the United Nations World Tourism Organisation’s annual tourism report highlight that Palestine is the fourth fastest growing destination in the world. The country saw a 25.7 per cent rise in tourists in 2017. Travel writer and editor, Supriya Sehgal believes 2019 will be about travelling to a seemingly difficult nation, and Palestine fits the bill. There’s more to the country than just the headlines—it has a rich culture, fascinating history, great food and is a profound pilgrimage spot (for all faiths). You can take a go at local food (especially the stretchy ice cream) at Ramallah, take a guided political tour, hike along Abraham’s Path and enjoy Middle Eastern delicacies. “Beyond the West Bank, other places to explore are the towns of Nablus and Jericho: Nablus for the old city, its markets and street food, and Jericho for the fact that it is the lowest city on earth (400 metres below the sea level),” she adds.
Nov-Dec 2018 / 19
spotlight
Uzbekistan A recent survey by the Lonely Planet magazine ranked Uzbekistan as the second best tourist destination in Asia. Much of this is owed to the changes in the country’s tourism sector – visas (30day) are obtainable online, new schemes allow for transit visa-free entry up to five days, there are new air routes and the rail network is expanding too. “Tashkent is now a four-hour direct flight away from Mumbai, courtesy Uzbekistan Airways. You can get a visa in merely two days now,” says freelance lifestyle writer Priyanka Agarwal. She advises visiting the country’s blue-shaded mosques, Gur-eAmir mausoleum in Samarkand, which is said to be a prototype of the Taj Mahal and also exploring the underrated vegetarian dishes of their cuisine.
Gur-e-Amir Mausoleum, Samarkand, Uzbekistan
Iceland Europe’s most sparsely populated country is enjoying a surge of popularity thanks to shows like Game of Thrones. On its own, Iceland is a treasure trove of natural attractions. “It has so much diversity – glaciers, mountains, hot springs, geysers, volcanoes, waterfalls – it will appeal to any nature lover,” says Divyakshi Gupta, a travel blogger and social media consultant. Her suggestions include visiting the Reynisfjara Black Sand Beach, and going diving/snorkelling in the Silfra Fissure—a rift between two tectonic plates with the clearest water in the world. “The primary reason to visit is the dynamic changes in airfare (Iceland’s budget transatlantic airline Wow Air has been offering cheap introductory fares). Earlier accessibility was an issue but with airlines offering affordable fares, things have changed,” she adds.
Ice cave on Vatnajokull glacier, Iceland
View of the Taranaki Volcano, North Island, New Zealand
New Zealand The sparsely populated country has breathtaking scenery, from fjords and forests to hot springs and volcanoes. It offers a unique South Pacific blend of cultures, focused on the Maoris, besides good food and great wine. Tripadvisor ranks it as second best in the world for travel experiences, which include a fourhour food tour of Auckland and a half-day kayak tour from Taup to the Mori Carvings. Beyond it all, New Zealand is famed for its adventure tourism. The newest adventure activity is the Catapult in Queenstown, which involves being hurled 60 miles per hour through the air across the Nevis Valley. If looking for something tamer, there is a tandem parasail flight over the Bay of Islands, white water rafting on the Kaituna river and rolling down Mt Ngongotaha in a giant inflatable ball.
Nov-Dec 2018 / 21
people and places
Zlín
Home of Bata
For many, Bata is a household name; while growing up, it is highly likely that your school shoes, college footwear, maybe even your current rain gear, came home in a Bata shopping bag. Today, Bata feels like a home-grown brand
A
little-known fact is that Bata originated in Zlín, a city in southeastern Moravia in the Czech Republic. It was founded by local
Tomáš and Jan Antonín Bata statue in Zlín
With the world’s love for Bata, this jaunt through history definitely puts Zlín on every travel wish list.
grew into a self -confident town and is today known for its unique architectonic and urban concept.
Bata’s Zlín The proud home of Bata, Zlín is a city in southeastern Moravia in the Czech Republic, virtually unknown before World War I. Owing to the Bata factories, Zlín
Fondly known as Bata’s Utopia, Zlín has the quintessential small town charm that never fails to win visitors’ hearts.
entrepreneurial couple Tomáš and Jan Antonín Bata, who turned an inconspicuous shoe factory into a global company during the 1920s and 30s.
While the Bata brand has grown leaps and bounds, becoming renowned worldover, Zlín has proudly maintained the Bata factories that put their little town on the map. The owners, well aware of how many feet their shoes have adorned, and how beloved their brand is, have opened the factory doors to visitors who want to see where it all began. For the history-buffs out there, the most important facts about the history of Bata are recorded and displayed in the Museum of Shoemaking, which attractively presents the values and principles behind the success of the company and the development of the town.
A Tip for a Trip For the flora and fauna fanatics, Zlín gives you the perfect setting to soak in the antiquity of the Czech Republic when you visit the historical Lešná Château, which is also the gateway to the region’s most renowned zoo. Well known for being divided as per continents, the zoo provides a unique ambience of having Africa, Australia, South America and Asia just a few steps apart.
There are several wonderful attractions in Zlín, in addition to the legacy of Bata. Several mobile phone apps are available to take you through the city, or you can book a guided tour and visit local landmarks, such as the Bata Skyscraper, the Large Cinema, the Department Store, the Market, the House of Art and the villa quarter of Letná. Scenic routes are another proud offering in Zlín. You can float down the beautiful Bata Canal from Otrokovice to Skalice, or cycle on the arterial bicycle path that runs along the canal. For the adventurous souls who want to do it all, the two can be combined to explore the route partly on a bike and partly by boat.
Shoe Empire Visit the home of Bata‘s founder
The Bata family company became a global brand at the beginning of the 20th century. Bata‘s vision of modernity is entrenched in the city’s unique functionalist architecture. Visit the Czech Republic and follow the steps of a visionary entrepreneur.
czechtourism.com
Bata Institute Zlín
1 hour from Brno
cityscape
Singapore
there’s something for
everyone!
From the vibrant fauna in its world-famous zoo, to being a retail heaven with a bustling nightlife, Singapore ensures that tourists come back, again and again Words: Vinod Advani
G
ravity defying acts are witnessed daily
make it easy for private enterprises to
on Singapore’s famed Orchard Road, the
thrive by ensuring tourists come back again
two kilometre-long avenue that fashion
and again.
magazines call Retail Central. Shoppers with impossibly slim physiques trot on equally impossibly high heels carrying giant sized bags full of goodies! On weekends, an aerial shot will show you rivers of
I go to Singapore for the retail therapy of course, but also for the food, the sights and the luxe hotels. Here are my recommendations:
shoppers converge through each other in opposing directions without missing a step.
Singapore Zoo
Orchard Road is as famous as Champs
It’s the world’s best rainforest zoo, with eclectic sections like the Fragile Forest, the human-like Orangutans (who can be your breakfast companions) and the Polar Bear habitat. Meet proboscis monkeys, Asian elephants, pygmy hippos, sun bears and the adorable pandas—Kai Kai and Jia Jia.
Elysees, but the Parisian competitor does not have underground pedestrian walkways that connect over 22 shopping malls and six department stores! Shop all day, but no sweat because you never have to leave the air-conditioning. Singapore’s town planners
Without leaving the general area, go on a River Safari, which is also a part of Wildlife Reserves (and sister attraction to the Zoo and Night Safari). Check out aquatic creatures that inhabit different water body environments—from the world’s largest puffer fish in the Congo to giant salamanders in the Yangtze. Get wet in a boat journey on the Amazon River Quest, which takes you through the rainforest so cleverly recreated. Want more? Then do the night safari! All aboard the tram that rolls through habitats where you can get on and get off at designated stops to marvel at nocturnal animals and what they get up to, when the rest of the world
View of Singapore at night
is sleeping! Do not forget to catch the beautifully choreographed creatures of the night theatre show.
Singapore Flyer Reams have been written about this giant wheel. Tourists rave about it to their friends. The Singapore Flyer ride is a must-do. I went one step further. I tried out the world’s first Full-Butler dining experience in the skies. French bubbly accompanied the appetising entrees of scallops and other seafood. The next round when our cabin came to Ground Zero, the butlers brought in Chicken Sea Bass topped with XO sauce
and roast Duck comfit. The cost of dinner for two is $352. My verdict? A memorable dinner, because on this spinning wheel, you get priority boarding, a choice of four course Western/Chinese/Vegetarian menu and in one hour you get two rotations! The 7 pm experience is better than the later one, since you get to see most of Singapore in the evening that softly escapes into twilight.
What is Falconry? A simulated hunt with accompanying commentary reveals all. It’s as unforgettable as the High Flyers show, which features the largest number of performing birds in a single creatively choreographed act! Asia’s (perhaps the world’s) biggest bird park is home to over 5,000 magnificent birds across 400 species and also has a free-flying aviary that is spread across twenty hectares.
Jurong Bird Park
Too far to walk? The Hop-on-Hop-off tram ride helps you discover the feathered friends at your own pace. Explore the kingdom of penguins and meet birds like cassowary and the emu, that are actually descendants of the dinosaurs.
It’s impossible to ever forget the King of the Skies show, daily put on twice here. Birds of prey like eagles, hawks and falcons soar in the skies and on invisible commands swoop down in flying loops.
Nov-Dec 2018 / 25
cityscape Sentosa Ten years ago, Sentosa was known as the suburban outpost of Singapore. Now it’s called the Ministry of Fun! The Sentosa Line cable car connects all of the island’s multiple attractions. Private beach clubs, welcoming golf courses, a yachting marina and at least 20 deluxe hotels offer comfortable stays to explore the likes of Adventure Cove Park, Insect Kingdom, Butterfly Park, Aquarium, Madame Tussauds, etc. And then, there is Universal Studios! It’s got seven themed zones—Hollywood, New York, Sci-Fi City, Ancient Egypt, The Lost World, Far Far Away and Madagascar. There are daily parades, nightly fireworks, and it gets so very crowded on weekends.
ISLAND HOPPING Did you know that Singapore is one of the only three city states in the world? The other two are Monaco and Vatican city. Did you know that Singapore is not one island, but sixty? Yessir! Most are uninhabited but some of them, such as Pulau Ubin, can be visited for day trips or overnight stays. Pulau Ubin is a short ride from Changi Village on the east coast of Singapore proper, and has walking trails and is popular with those wanting to know how Singapore looked many years ago. Other islands include Ghost Island, Junk Island (made from landfill) and Frog Island.
A dish of traditional Satay food
is supposed to have originated. Its elegant Raffles Hotel location with 1920s Malayan plantations ambience brings a smile to my soul. No visit to Singapore is complete without a late night out at Harry’s Bar on 28 Boat Quay. Live bands and the river flowing gently by make the bar so every special. There are so many rooftop bars offering a diversity of experiences. Here are some of the best: Beers that make you say cheers! LeVel 33 is the highest microbrewery in the world, situated on the top floor of Marina Bay Financial Centre Tower One. They serve an amazing range of creatively crafted house beers, from dark stouts to light ales. To make the experience complete, dig into their pub grub— gnocchi, steaks, cod fish, seafood. Want to get higher? Like 63 floors high? 1-Altitude at the top of One Raffle Place is hip, hot, happening over three different levels and numerous bars. On weekend nights, the dance floor is packed with movers and shakers. Another one just like it, is Ce La Vi, nestled on top of the Marina Bay Sands complex. You don’t have to pay to enter this chillout lounge, poolside terrace and restaurant, but drinks start at $S20. Not bad considering the view with a whew!
Get an Express Pass to skip the line and get on to the world’s most adrenaline pumping roller coaster ride where you are upside down all the time. Gulp! It’s expensive to take the cable car into Sentosa but it’s the most fun. Start from Mount Faber station and fly through the air for a spectacular view of Singapore, the harbour and its docks as you arrive at Sentosa.
Nightlife Still rocking till the wee hours of the morning, there’s no moral police here. Just tourists and locals alike letting their hair down and getting spirits up. My favourite still is Long Bar where the Singapore Sling
The Singapore Flyer
Jurassic Park of Universal Studios, Sentosa
Food and more food! Chinese, Malay, Indian, Singaporean… there is no end to the food scene. There’s a cuisine for every taste and budget! Street food is safe, very easy on the pocket and a melting pot of Singapore’s diverse cultures. Go to Maxwell Food Centre and gobble up goodies like Tian Tian Chicken Rice. Missing Indian food? Biryanis, dals, dosa restos abound at Quartier Little India. More hawker fare (Korean, Filipino, Japanese) awaits you at Lau Pa Sat in the Central Business District. Last but not the least, Satay Street, parallel to Lau Pa Sat serves finger licking satay skewers. Yum. If you are into gourmet food, you can splurge at so many celebrity chef restaurants. Jade restaurant at the Fullerton Hotel serves sublime Cantonese cuisine: Peking duck, lobster, crispy pork belly and sauteed scallops. They even offer a dim sum set lunch at S$ 58 per person. Ever eaten fried carrot cake with XO sauce? Taste Paradise may be a kitsch name, but this fine dining restaurant located in Ion Orchard serves up mouth-watering dishes
MARINA BAY SANDS The world’s most strikingly designed hotel is a tourist destination unto itself. For foodies, it offers the world’s finest collection of restaurants under one roof, most of them run by celebrity chefs. For those who flirt with Lady Luck, there is the world’s most expensive standalone Casino! Since it opened, the world’s largest atrium casino with 500 tables and 1,600 slot machines has amply contributed to the bottom line profitability. The resort includes a 2,561-room hotel, a 1,300,000 sq ft convention-exhibition centre, 800,000 sq ft area of The Shoppes at Marina Bay Sands mall (shop till you drop), a museum, two large theatres, two floating crystal pavilions and art-science exhibits. The icing on the cake is the world’s longest elevated swimming pool on the 57th Floor. Imagine swimming in an infinity pool that offers an aerial view of all of Singapore spread out below!
like Classic Shark’s Fin in Supreme Broth, Crisp-fried Tofu in Black Truffle Sauce, Pan-seared Foie Gras with Peking Duck Reduction and many more.
Massages All that sightseeing and shopping deserves a reward. What better than a massage? At the Lush Spa, voted as Singapore’s top spa and located inside the Singapore Polo Club, two masseuses took turns de-kinking my tired muscles. One pampered my head and shoulders. The other performed an extremely professional reflexology on the soles of my feet. 90 minutes later, I was a new bionic man! On the final day before catching my flight out I got another reflexology treatment at Spa Nes, which is open 24x7! Located on the second level of Furama Riverfront Hotel, this mega spa club has it all— thermal pools, cryo pools, dining cove and dedicated rooms for Thai massages and foot reflexology. Keeps the jet lag away! Nov-Dec 2018 / 27
people & places
Making UK visa services
more
digital
In an exclusive interview with VFS Global, David Ratcliffe, Regional Director – South & South East Asia, UK Visas and Immigration, speaks about the tremendous growth in travel from India to the UK, and the focus on more efficient visa services
What will be the main changes in the UK visa process within the next one year? In a word—transformation. UKVI and VFS Global have been working together very closely in order to create an online, integrated application process. UKVI have developed and continued to refine our online application form, AccessUK, and by the end of 2018, AccessUK will be integrated with the VFS Global website to improve the online journey for our customers. After completing their application form customers will flow effortlessly onto VFS Global’s website where they will be able to book their appointment slot in one of our 18 service points across India and view and purchase any additional services offered by VFS Global which are intended to make
their application process quicker, more convenient and more comfortable. UKVI and VFS Global have also been working to roll out a digital system to all customers across India. This will allow customers to self-upload their documents on VFS Global’s website so when they come to submit their biometrics at a Visa Application Centre they only have to bring their passport. Customers can continue to upload documents to support their application up until the day of their appointment at the service points. Alternatively, VFS Global will upload a customer’s documentation, for a fee, when they attend their appointment at one of our service points. This exciting development means customers no longer have to submit their documentation so no more lost documents, though we will still have to take your passport in order to place a vignette in the passport should a customer be granted a visa.
Customer service is a really important focal point for VFS Global. Is the same true for UKVI? How are you working on improving customer experience? The digitisation move that I have already discussed is focused, above all, on offering a more efficient, reliable customer
service globally and in India and South Asia especially. For example, customers in Thimpu in Bhutan can now apply for Priority Visa exclusively, because we were able to digitise our visa processes and remove the need to send documents on a long trip from Delhi to Bhutan. More broadly, we have rolled out the AccessUK form worldwide, which is a more customer-friendly form, available in 18 languages, including Hindi, Urdu, Tamil and Bengali. It’s much easier to use on a tablet or smartphone too.
The UK continues to be a preferred destination for travellers in India. Can you share some insights as to the latest travel trends for the UK? Simply put, the market is booming. Our latest statistics–for the year ending June 2018–show that almost 551,000 Indian nationals were granted UK visas across all categories. That’s an increase of 10 per cent from previous year. Within that number we granted 450,000 visit visas, welcomed a 32 per cent increase in student numbers from India to the UK and saw more skilled work visas go to Indians than rest of the world combined. Together with VFS Global, we are meeting that demand well. For instance, 98 per cent of visitor visas are granted within our service standards of 15 working days from the point of visiting a VAC (or five working days with Priority Visa or one working day with Super Priority Visa)—so we can tell customers with confidence that, in almost all cases, we are doing what we say we are doing and providing a reliable service to those who apply. From the UK’s official tourism agency, Visit Britain, we see the same positive trends too. In 2017, Indian tourists spent over £450 million in the UK—that’s over INR4,300 crore. And each individual Indian traveller spends on average £808 in the UK, so we can clearly see the value of our work. In terms of destinations it will come as no surprise that London is popular. But other destinations such as Scotland, Northern Ireland, Wales, the north of England and Cornwall (my favourite) are all notably
UKVI and VFS Global have been working to roll out a digital system to all customers across India increasing in popularity too. Next year, of course, we will see the Cricket World Cup come to England and Wales. We anticipate tens of thousands of Indians travelling for this event and therefore are encouraging early applications to ensure that they don’t get caught out by the rush next summer.
UKVI has always come up with solutions to increase convenience in the visa process for applicants. Which services have been the most popular? My experience has been that visa customers care about three things— convenience, processing time and cost. And we have designed our services to give customers the greatest possible choice across these three priorities. In terms of convenience, we have 18 UK Visa Application Centres in India—more than we have in any other nation. These include optional and temporary centres that people can pay to use instead of travelling greater distances to one of the permanent centres. Furthermore, together with VFS Global we offer services like ‘Keep My Passport When Applying’ which enables customers to travel or apply for other visas during the time their UK application is being considered. For processing times, we have two fasttrack products—Priority Visa (five working days) and Super Priority Visa (one working day). Both have proved popular. The PV
Scotland, Northern Ireland, Wales... and Cornwall are all notably increasing in popularity
service is available across 10 locations in India and Super Priority Visa was extended earlier this year to Pune and Bengaluru (in addition to Mumbai, Delhi and Chennai), which shows how regularly our customer offer expands. In terms of cost, as I said earlier, we are committed to maintaining a core service for the basic visa fee cost. So a customer can choose not to opt for any additional services but still be confident that by paying the minimum visa fee, they can trust UKVI to turn their application around in 15 working days or less. Underpinning all of this is a programme of transformation that we are undertaking to improve our visa system. This involves investing in our processes, making them more digital and efficient, creating and using a new, more modern application form and offering additional services with VFS for customers to choose. Collectively, this will add to our customers’ ease and convenience by giving them greater options as to how and where they apply for a UK visa.
Is there an effort to further boost UK-bound tourism & in what way? Yes, and Visit Britain are heavily investing in India for that very reason. This falls into three different areas. Firstly, the ‘I Travel For’ campaign has been running across events and social media over the past few months and will continue to do so. This campaign encourages people to find out unexpected experiences and discover new motivations to visit the UK—whether that’s for fun, adventure, food, history or anything else. Secondly is the Meetings, Incentives, Conferences and Events sector (MICE). This is a large and growing sector, as Indian companies seek to build international links and reward their most productive employees with travel overseas. Visit Britain have started to proactively target this segment. UKVI value this group as well, for example, we have a dedicated MICE scheme that offers account management and reduced documentation for trusted Nov-Dec 2018 / 29
people & places partners in return for carrying out some prechecks on the group travelling to ensure they are genuine and legitimate visitors. And thirdly, Visit Britain are really pushing destination diversity within the UK. By that we mean, “Yes, of course visit London, but why not find out somewhere new as well?” Places such as Manchester, the Peak District, Bristol and the Welsh Valleys are all lovely, distinctive places to visit as part of a UK trip. And as part of the British Irish Visa Scheme (BIVS), Indian travellers can also add on a trip to the Republic of Ireland, a separate country with a whole new set of experiences, to their UK trip as well. I’m from south-west London so I know the capital very well and it is worth a visit, but why not add something new next time you go? A huge opportunity for this is the Cricket World Cup next year. India will play Pakistan at Old Trafford in Manchester next June and we know the interest here. Planning the trip–and making the visa
Together with VFS Global, we are developing specific products for students to give them affordable options
application early–is a great excuse to visit a different part of the UK and experience Virat Kohli and other legends of the game whilst doing so.
Since the UK is a big destination for students in particular, how are you promoting student travel in India? Students–and in particular Indian students–are of great importance to the UK Government, and are therefore, one of UKVI’s key customer groups. Together with British Council, every year we conduct outreach programmes across major cities in India to provide guidance to incoming students and make sure they are confident in filling out the forms and providing correct documents. In the coming months, we plan to hire additional staff and expand our video briefing activity to ensure we regularly reach more people for this goal. In terms of services, we are, together with VFS Global, developing specific products for students to give them affordable options to make this important process easier for them. The best example of this is the ‘On Demand Mobile Visa’. This is a service where VFS Global bring the biometrics process to any location the customer wants it, saving the need to travel to a VAC at all. Previously this has been aimed at business executives, but together with VFS Global we are able to provide a more studentfriendly offer hosted by Indian universities or education agents for groups of students who may find it tricky to visit a VAC.
What are the new and emerging destinations in the UK that you recommend for visitors, anything ‘off the beaten path’ perhaps? If you want to experience something more rural and quiet, you can head to the Lake District and Peak District, or picture postcard towns and cities such as York. And if you want to see snow you can do that too with places like the Scottish Highlands regularly getting significant snowfall for most of the winter. Up on Scottish peaks such as the Cairngorms, Glencoe or Aviemore, you can even do some alpine skiing.
Places such as Manchester, Peak District, Bristol and the Welsh Valleys are all lovely places to visit restaurants and culture and it has easy access down to the beaches and countryside of the Gower—a popular domestic tourism location with some of the most beautiful beaches in Europe. Scotland is world famous for its mountains, its whisky and its history. But there are other events, such as the North Coast 500, a stunning road tour of northern Scotland and the Highland Games every summer, where you can toss cabers, throw hammers, and join in a tug-of-war like the clan warriors of the past. For me, my favourite place to visit is Cornwall, in the south-west of England. It has everything you need for a holiday— beaches, watersports, great English food and a real sense of its own identity, that includes Cornish, its own language!
As we enter into the winter holiday season, which are the winter destinations in the UK you would recommend to tourists? It really depends what you’re after. London in winter is a favourite of many, with Winter Wonderland in Hyde Park and Christmas shopping opportunities on Oxford Street rightfully enjoying international reputations.
Northern Ireland has really jumped in terms of popularity in recent years. It was a major location for the filming of Game of Thrones and there are tours and walks available for people who want to relive their own piece of Westeros. It also has natural wonders such as the Giant’s Causeway as well as man-made ones such as the shipyards that built the Titanic, for people to see.
If you want to experience something more rural and quiet, you can head to the Lake District and Peak District, or picture postcard towns and cities such as York. And if you want to see snow you can do that too with places like the Scottish Highlands regularly getting significant snowfall for most of the winter. Up on Scottish peaks such as the Cairngorms, Glencoe or Aviemore, you can even do some alpine skiing.
Cardiff–the capital of Wales–is a bustling and busy city with great nightlife,
Whatever you do, my advice is that you pack warm clothes before you go!
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outdoor
View from Calton Hill in Edinburgh, Scotland
winter break
for the
soul
From skiing to walking along sandy beaches, from soaking in the beauty of the lakes to wandering around frosty moors, winter in the UK is a magical time and has plenty to offer every kind of soul Words: Anita Rao Kashi
A
s the year draws to a close and temperatures begin to plunge, it is tempting to bundle up in front of roaring fires or head to warmer climates. However, this is also the time that nature is at its glorious best and the United Kingdom has a variety of winter activities on offer for you.
Cornwall The Western most part of England, with a little bit of land jutting out into the Celtic Sea, is aptly called Land’s End. It is a cluster of jagged cliffs, promontories and coves that make for a dramatic coastline. While Cornwall is stunning throughout the year, it is even more ideal during winter when the landscape takes on a kind of wildness. Other sights here include the Lost Gardens of Heligan, the Isles of Scilly, a cluster of islands off the Cornwall Coast where the Tresco Abbey Gardens are bound to mesmerise and the Eden Project on the mainland where exotic plants are grown in conservatories.
Scotland
County Antrim
Northern Ireland
Cumbria
United Kingdom
Map not to scale.
Ireland
Somerset
Cornwall
Devon
Devon
Somerset House ice rink, London
In England’s Southwest, in the Devon area, lie two fabulous national parks— Exmoor and Dartmoor. These are exposed moorlands, which are lush green and carpeted with moss and heather as well as exposed rock for much of the year. But in winter, the uneven and rugged landscape takes on a magical, frosty glow and venturing out early in the morning is well worth the effort. At sunrise, the whole place becomes surreal—the skies stretch out above the undulating land on whose frosty surface sunbeams light up for miles.
rural countryside and sprawling flatlands. While the moors and the wilderness of the coastline are equally riveting in winter, it is the Mendip Hills that are particularly spectacular. Coated in frost and blanketed by snow, the whole area looks like a white wonderland. Sink your boots in the snow through rolling fields, ancient woodland and meandering hills. If you’re up for it, exert a bit and climb one of the gentle peaks for breath-taking views of the countryside or explore the stunning caves and rivers that run underground, or head to the dramatic Cheddar Gorge, a jaw-dropping canyon.
Somerset
Cumbria
Adjacent to Devon is Somerset, which shares a part of the Exmoor National Park. It is also known for its rolling hills,
Perhaps England’s most beautiful place, Cumbria earns bragging rights for its Lake District National Park, comprising 16 lakes
and over 50 large water bodies. Besides, it has a series of fells, mountains and valleys, which add to the grandeur and beauty of the district. It boasts of England’s highest mountain—Scafell Pike, and the country’s largest lake—Lake Windermere.
Scotland There cannot be talk of winter without the stunning highlands and mountains of Scotland. The most mountainous part of UK, Scotland has an astonishing number of mountain peaks and hills and is a paradise for trekkers. In winter, many of the peaks receive light to heavy snowfall and are an ideal destination. For skiers, there are numerous places such as Glencoe, Nevis, Cairngorm, Glenshee and Lecht. Heading to the Isle of Skye is also a good idea since it has stunning hills and mountain slopes.
County Antrim
Basalt columns at Giant’s Causeway
The northern-most part of Northern Ireland ushers in spectacular sunrises and sunsets during winter and the landscape takes on a surreal quality. Meander the countryside through walking and trekking trails or experience mysterious sights such as the Dark Hedges, the jaw-dropping Carrick a Rede bridge or the dark and desolate Dunluce Castle. But nothing can compete with Giant’s Causeway, a collection of basalt rock formations rising and jutting majestically and mysteriously out of the sea. Nov-Dec 2018 / 33
leisure
TV
The perfect binge
shows
Can’t sleep on those long flights? Here’s a look at some of the best streaming TV shows you can bingewatch to your heart’s content Words: Vinod Advani
BLACK MIRROR This series started off with a cult following of techies and millennials. By the time the third season came out, it had gone viral and mainstream. Season 1 and 2 have three episodes each. Season 3 and 4 have six episodes, testimony to the popularity of this series. In this original British Sci-fi series, each episode has a different story along with a different cast. So if you don’t like one of the episodes, you can just skip to the next one.
Words: Vinod Advani
Each episode is fascinating, an examination of the modern society we live in and the unanticipated consequences of humanity’s dependency on technology. Many have compared Black Mirror to The Twilight Zone but with more satirical themes and that assessment is somewhat accurate. All four seasons of Black Mirror, including the epic Christmas episode are available on Netflix.
STRANGER THINGS This gripping science-fiction horror series, created and directed by the Duffer Brothers, is set in the 1980s in the fictional town of Hawkins, Indiana. The first season involves the investigation into the disappearance of a 12-year-old boy named Will Byers (Noah Schnapp) who was abducted by a creature in an alternate dimension called the upsidedown. His young friends and family (his mother Joyce is played by Winona Ryder) search for him in the woods, putting their lives at risk at every strange twist and turn. The Netflix show’s first season released in July 2016 and the second season followed in October 2017. Fascinating both kids and grownups alike, this clever series feels like it was inspired by Steven Spielberg and Stephen King combined, even though most of the cast is kids.
DAREDEVIL
HOUSE OF CARDS
Adapted from the Marvel classic comics, this superhero series is an exciting adventure from the word go! Matt Murdock (Charlie Cox) was blinded by radioactive substance. The other four senses take over and are raised to a superhuman level. He decides to punish the mobsters who murdered his father and dedicates his life to fighting injustice. Our blind vigilante, Daredevil, spends his days working as a lawyer and night fighting crime in the Hell’s Kitchen section of New York City. The series features some of the best choreographed action sequences you’ll find on TV. The third season is set to premiere on Netflix.
For pure political drama, nothing can beat this series, that first began in 2013. It became a monstrous global hit from the getgo, telling the story of Frank Underwood, a sleazy congressman from South Carolina, who with his wife Claire, will do just about anything to achieve power in Washington DC. Intricate plots with twisted personalities, clever writing and standout acting delivered by the entire cast, ensured it has now entered its sixth and final season, which will air late 2018. If you haven’t seen the previous five seasons, it’s highly recommended that you do so. With the recent sexual abuse controversy involving lead actor Kevin Spacey (who has been dropped from the show), Netflix has confirmed that season six will carry on without Spacey’s involvement!
Nov-Dec 2018 / 35
hotspot
Island Hopping in
Thailand
The islands of this country offer a diverse selection of activities and adventures. Which one is right for you? Words: Amanta Davis
I
f you love white sand beaches, sunshine and turquoise waters, then Thailand has ample on offer for you. With over 3,000 km of coastline and sun-soaked beaches, each island in Thailand has a unique character. Whether you want to party till dawn, eat the best Thai food or learn to dive, these islands have something for everyone.
Koh Samui Being the second-largest island in Thailand, Koh Samui is an ideal place for the first-time tourist, families, honeymooners and yoga bunnies. Known for its extravagant resorts, luxury spas, chic bars and world-class restaurants, people come to Koh Samui to relax and unwind. The island is also home to several natural and man-made attractions like the Secret Buddha Garden, the Mummy Monk, and the beautiful Namuang Waterfall. Tourists can also visit the Fisherman’s Village and explore its Walking Street Market that comes to life every Friday in the old part of Bophut Beach.
Koh Tao Meaning ‘Turtle Island’, Koh Tao is a mecca for scuba divers. The coral landscapes here are home to turtles, reef sharks, stingrays, barracudas and whale sharks. Popular dive sites here help you explore the underwater sculptures of Ocean Utopia, the wreck of HTMS Sattakut, Lighthouse Bay, Japanese
Gardens, Chumphon Pinnacles and many more. There are dozens of diving shops that provide daily trips and training courses, particularly in Mae Haad. If you’re new to diving, you can sign up at a school there and get your Professional Association of Diving Instructors (PADI) or Scuba Schools International (SSI) Open Water certification. These courses usually take up to four days and include four ocean dives. If you’re short on time, you can opt for the one-day Discovery Dives, where you can go down 12 metres without certification.
Phuket The biggest and busiest island in Thailand, Phuket is blessed with more than 30 amazing beaches to choose from. Patong Beach, Kata, Karon and Kamala have always been the most popular, but the north of the island reveals some hidden gems for travellers searching for a more romantic atmosphere. What makes Phuket different from the others is that it offers every luxury that a traveller can think of. Celebrity-chef restaurants, five-star resorts with private butlers, glitzy bars, Phuket has it all. A great one-day excursion is to Phang Nga Bay. A distinctive feature of the bay are the limestone cliffs with their sheen, that jut vertically out of the emerald-green waters. James Bond Island and Koh Panyee are two other famous spots in this bay.
Houses on Koh Tao Island
Nov-Dec 2018 / 37
hotspot Phi Phi Island The island of choice for many solo travellers, Phi Phi will live up to all your expectations. This small archipelago consists of six islands: Koh Phi Phi Leh, Koh Bida Nok, Koh Bida Nai, Koh Phai (Bamboo Island), Koh Young (Mosquito Island) and Koh Phi Phi Don, the largest and only human-inhabited island of the group. Phi Phi is known for having various activities on offer—diving, snorkelling, cliff-jumping, boat trips, you’re spoilt for choice. As the waters around the island
Apply for your Thailand visa at VFS Global
Similan Islands, Phuket
Now experience greater convenience while applying for a Thailand visa. Streamlined visa services are offered at Thailand Visa Application Centres, operated by VFS Global, in 13 cities in India. In addition, applicants can also avail a host of additional optional services like Prime Time appointment, form-filling assistance, and other personalised services at these state-of-the-art Visa Application Centres. Key features of the Thailand Visa Application Centres: • Prime Time appointment allowing applicants to apply for a visa outside of normal working hours.
Statues at the Magic Garden in Koh Samui
• Doorstep delivery of passports. • SMS notifications on application status. • Online tracking of application status. • Dedicated website for easy access to information, including visa categories, requirements, etc. • Dedicated contact centre and email support to answer queries and track application status
For details relating to Thailand Visa Application Centres, visit www.vfsthailand.co.in or call 022-67866003.
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are home to a number of innocuous blacktip and leopard sharks, shark-watching tours have gained much popularity. These tours start early in the morning and end by mid-day. While you can spend the day indulging in adventure activities, you can spend your evening shopping for t-shirts, souvenirs and other accessories at the Tonsai East Shopping Alleyway.
Similan Islands A place loved by adventurists and naturists, Similan Islands are numbered north to south, one to nine, and form a national park in the Andaman Sea. You can swim over untouched coral reefs
in the turquoise waters and then step on to the white sand beaches of Koh Miang (known as ‘number four’) which has simple bamboo bungalows. The largest island Koh Similan (number eight) measures around five sq. km and is highly distinguishable because of the strange rock that is shaped like Donald Duck that overlooks the famous Donald Duck bay. Koh Similan is the main island here that attracts the most tourists because it has an average water depth of just over 25 metres, making it ideal for snorkelling and diving. It also has a fantastic nature trail up the highest mountain of the Mo Ku National Park.
indulge
Merry Christmas
Cologne Cathedral Market, Germany
to All!
It’s Christmas time and these markets across the world form a perfect setting to get into the holiday spirit Words: Chhavi Nagpal
T
he season of everything white is round the corner and is bringing along with it the season to be merry. So while you reunite with your family, go shopping with your friends and immerse yourself in the merriment of Christmas, visit these markets, few of those around the world are famous for being one-stop destinations for everything that December 25 stands for.
Tivoli Gardens, Copenhagen, Denmark On offer here are 50 stalls lined along the park’s pathways, along with a chance to meet Santa and his reindeers. The stalls here sell everything one could need around Christmas, from decorations to hot drinks to ornaments for your tree. For a true Nordic feel, there are wooden houses,
magical bells and snow-covered trees. As a 2018 special, an Alpine village complete with skis and sledges will welcome visitors along with an Alpine express and a merrygo-round. While the stalls selling decor and nibbles excite visitors enough, there are three different light shows, in complement to a traditional Pixie Band playing festive songs, that provide a complete package. And just to be a little over the top, Tivoli Gardens holds firework displays on December 25, 26 and 31.
Grand Christmas Market, Montreal, Canada The market at Esplanade at Place des Arts takes inspiration for its theme and decor from some of the grandest festive events in Europe. Down the pedestrian boulevard of St. Catherine Street, the Esplanade has 60 stalls at your service selling all kinds of Christmas essentials like tree decor, lighting, souvenirs, food to gorge on and of course, bells and socks and stockings. A live DJ at midnight and a craft workshop for artisans for them to display their handiwork, join in on the scene for your entertainment. Special attention has been paid to provisions for kids with an elves’ workshop, Santa’s sleigh and even an igloo working hard to keep them busy while you shop.
Cologne Cathedral Market, Germany The market at Cologne Cathedral, also called the Dom Cathedral market, attracts the most crowd in the city, due to its huge backdrop with the imposing and regal-looking Cologne Cathedral. Beneath the cathedral lies the largest Christmas tree on Rhineland and scattered beyond it are over 160 wood pavilions selling mulled wine, gingerbread, Christmas decorations, sweets and delicacies, gift items and handicrafts by artisans. Stalls brim with trinkets, crafts and are covered in fairy lights. All the stalls are red-roofed which makes for a breath-taking aerial view. Here, pewter pourers, wreath binders and glassblowers gather to demonstrate their art.
Frankfurt Market, Birmingham, United Kingdom The largest authentic German Christmas Market outside of Germany or Austria, brings Birmingham to life every Christmas.
Tivoli Gardens, Copenhagen, Denmark
While Tivoli Gardens are a sight to behold all year long, the Christmas Market is definitely worth a special visit
It is held at Victoria Square every year between November to December. Birmingham has 120 stalls set up in this market selling everything from handcrafted wooden decorations and delicate glass baubles to hand-crafted leatherwork, handmade toys, jewellery and much more! The biggest attraction and fun here is Chris the singing Moose. The neighbouring craft market, set up at the same time, is at a walking distance and combined with the Frankfurt Market to light up the whole area with enthusiasm.
Winter Wonders, Brussels, Belgium For five weeks, Brussels turns itself into one huge winter land, a wonder of happiness with lots to look forward to. More than 200 chalets (they just look like them) sell festive fixes of glühwein, Belgian beers and waffles, while you bustle about and haggle over and splurge on all things Christmas. This carnival of-sorts holds something for everyone. You will find ice rink and Santa’s village to explore, all wrapped up together with a giant Christmas tree. The event is spread out
across the Bourse, Place de la Monnaie, Grand Place, Place Sainte Catherine and Marche aux Poissons. Just warm yourself up with a hot chocolate and stroll down the chalets, taking in the sights of happy faces glowing by fairy lights in frosty winds. Also, every other hour (after dark of course), Cafe in Central Beirut there is a light and sound show projected onto the back of Saint Catherine Church.
Bank of America Winter Village, Bryant Park, New York One of New York’s most well-known Christmas markets, hosted at Bryant Park, Bank of America Winter Village goes all out in European-style as an open-air market. Around 125 custom-designed kiosks sell jewellery, handicrafts and Christmas decorations from all over the world. Nearby Josephine Shaw Lowell Fountain, absolutely frozen in the winters, and the Le Carrousel, add up to the festive enthusiasm. Bryant Park’s 17,000-squarefoot outdoor rink is New York’s only free ice skating rink. An exciting addition to look forward to this year will be The Lodge, a food hall operated by Urbanspace located rink-side near the Upper Terrace. Nov-Dec 2018 / 41
Globetrotter
Event planner
1
Salon Du Chocolat November 01-05, Paris, France The Salon du Chocolat will have over 200 chocolate producers, pastry chefs, candy makers and artisans from around the world to fill your days with activities and events and, of course, lots of chocolate.
2 3
Kirstenbosch Summer Sunset Concerts November 18-March 31, Cape Town, South Africa On Sunday afternoons, Kirstenbosch National Botanical Garden will be transformed to accommodate a stage for outdoor live music concerts. Well-loved local and international artists will grace the stage, while lovers of music enjoy the tunes and the summer sun.
Check out what’s on around the world in the months of November and December!
Nissim Levis Photography November 1 onwards, Athens, Greece The exhibition at the Jewish Museum of Greece will display photographs taken by Dr Nissim Levistaken during the final years of Ottoman rule in Greece. Visitors will get a glimpse into the life of a family in the town of Ioannina, Northern Greece, just moments before WWII ravaged it.
Roppongi Hills Winter Illumination November 7-December 25, Tokyo, Japan The event features gorgeous illumination of the famous Keyakizaka Street in winter, which is also one of the biggest Christmas Markets in Tokyo. The 400 m long Roppongi Keyakizaka Street is lined with trees decorated with approx 700,000 LED lights, which display the theme of Blue and White.
4
5
Dubai Design Week
Victory Day December 16, Bangladesh On this day, Bangladesh commemorates the victory of the allied forces over the Pakistani forces in the Bangladesh Liberation War in 1971. The city celebrates with a military parade by Bangladesh Armed Forces, ceremonial meetings, speeches and fireworks.
6
December 12-17, Dubai, UAE The region’s largest creative festival in its fourth edition includes over 200 events covering design across a range of disciplines including architecture, product, furniture, interior and graphic design. Key events include the Downtown Design fair, Downtown Editions and the Global Grad Show.
7
Rio Blues Festival
December 14-16, Rio De Janeiro, Brazil The largest blues festival in the city to bring quality music to you! Enjoy the best bands of Blues with lunch and dinner facilities at the festival. Apart from the soothing concerts, there is a huge area of gastronomy with a BBQ Barbecue Festival, food trucks, souvenir stalls and much more.
8
Bahrain National Day December 16, Bahrain On this day, the country declared independence from the British. The day is celebrated across the country with fireworks, laser shows, and acrobatic and magic performances.
10
Artists and Fleas Venice
Till December 2019, LA, USA The newest flea market in the area, the Venice outpost of this flea market mini-empire will have records, vintage and vintage-inspired clothing, cosmetics, jewellery and more at the Westminster Avenue Elementary School.
9
Christmas December 25, Across the World The month of Jesus Christ’s birth is all about merriment and festivity. People around the world celebrate this day with gifts, decorating their homes and lots of food. They also sing carols and serve at the church. Santa Claus is the most popularly known figure for this holiday.
Nov-Dec 2018 / 43
ABOUT vfs global
citizen
Transformational
services
A
Residents in the UAE and India benefit from tech-enabled public services delivered by VFS Global
s governments around the world work towards continually upgrading public service offerings for citizens, elements of digitalisation, transparency, speed and service
home-services have been launched by various authorities with the common objective of providing residents with greater accessibility to more streamlined civic services.
efficiency are integral for public-facing services.
In India and the United Arab Emirates (UAE), professionally managed citizen service centres and first-of-its-kind
Dubai Courts Services Centre in Dubai Location: Wafi Mall, 1st Floor, Sheikh Rashid Road, Dubai, UAE Services provided: Notary Public Services, Dispute Mediation and Settlement, Personal Status Authentication Services and drafting of MOUs, MOAs, Statement of Claims and registration of Power of Attorney. Ministry: Dubai Courts Business Hours: 0800hrs to 2000hrs (Sunday to Friday) Call: +971 43347777
Technology-driven facilities designed to deliver efficiently managed services ranging from court services, residency permit registration, health check-up services, to municipal services and
business licencing registration, among several others, are all geared towards ensuring that a resident’s needs are met seamlessly from start to finish. From seeking information online or through dedicated customer support channels to the proficient expedition of digitalised procedures, citizens are ensured an enhanced customer experience.
Medical Examination Centers for Residency Visas in Dubai Ibn Battuta Mall location: Ibn Battuta Mall, China Court, besides DEWA Customer Happiness Center, Dubai, UAE Dragon Mart 2 location: Dragon Mart 2, 1st Floor, Opposite Novo Cinemas, near Yellow Chilli restaurant, Dubai, UAE Services provided: End-to-end Medical Fitness Test Services for Residency Visa purposes with reports shared in 48 hours over the customer’s preferred digital medium. Ministry: Ministry of Health & Prevention (MOHP) Business Hours: 0800hrs to 2000hrs (Sunday to Friday) | Call: +971 56 5059204 /+971 50 2109073 | Email: Mec.dg2@moh.gov.ae
Digitalisation, transparency, speed and efficiency are integral for public-facing services
Services for overseas investors in the UAE To enhance the ease of doing business and making investments in the UAE, public entities of the Government of Dubai such as the DIFC Wills Service Centre (WSC) and Dubai Economy have also launched services that enable overseas investors to complete a wide range of registration and administrative tasks from their country of residence. What would have normally involved making several trips for execution can now be conveniently completed without having to travel to Dubai. Dubai Economy Services Centre in Mumbai Location: Urmi Axis Building, Ground Floor, Doctor E Moses Road, Mahalaxmi West, Mumbai, India
DIFC Wills Service Centre (WSC) Virtual Registry & Identity Verification Services
Services provided: E-services to investors related to business license registration and renewals for businesses in Dubai, including Reservation and Renewal of Trade Name services, License Issuance and Renewals, and License Modification and Cancellation services.
Services provided: Creation, registration and witnessing of a Will for non-residents and investors living outside of the UAE through a ‘Virtual Registry’ from anywhere in the world. Upon successful registration of a Will, Identity Verification services can also be accessed in all countries of VFS Global Operations.
Ministry: Dubai Economy (DED) Business Hours: 09:00 hrs to 17:00 hrs (Monday to Thursday)
Call: +971 4 404 8888 Visit: www.difcwills.ae
Nov-Dec 2018 / 45
ABOUT vfs global Wafi Tasheel Centre in Dubai Location: Wafi Mall, 3rd Floor, Sheikh Rashid Road, Dubai, UAE Services provided: Permits Licensing, National IDs, licenses to Ejari Services, payment processing and document Attestation Services among several others. Ministries: The Ministry of Human Resources and Emiratisation (formerly known as Ministry of Labor), Department of Economic Development, The General Directorate of Residency and Foreigners Affairs, Emirates ID Authority, Dubai Health Authority, Ejari Services (Tenancy contracts registration – Governed by Dubai Land Department) Business Hours: 0800hrs to 2000hrs (Sunday to Friday) Call: +971 80025424 Email: info@wafitasheel.ae
Pravasi Bhartiya Sahayata Kendras in India Locations: Five ‘Pravasi Bhartiya Sahayata Kendras’ centres operational in Chennai, Lucknow, Delhi, Hyderabad and Kochi in India. Services provided: Support services provided by Protector of Emigrants (Nodal Officers appointed by the Indian Ministry of External Affairs to safeguard blue collar workers intending to work abroad) on information related to safe emigration practices. Support is rendered through walk-in’s or 24x7 helplines, which provide information on legal procedures and requirements, organised and humane migration procedures and advise on the risks involved in illegal migration amongst other assistances. Ministry: Government of India’s Ministry of External Affairs Business Hours: 1000 hrs to 1700 hrs (Monday to Saturday) Call: 1800 11 3090 / +91 11 40503090 / +91 11 26885021 (24x7 helpline support) | Email: helpline@mea.gov.in Visit: www.mea.gov.in/pravasibhartya-kendra.htm
Facilitation Centres in Mumbai Locations: 25 Citizen Facilitation Centres in all wards of Mumbai, India Services provided: More than 100 services for citizens and local establishments—from birth and death certificates, to shop licenses, property tax payments, water bill payments, Aadhar Services (new enrolments and modifications), among several others. Authority: Municipal Corporation of Greater Mumbai (MCGM) Business Hours: 0800 hrs to 2000 hrs (7 days a week, except on 10 annual public holidays) Visit: www. portal.mcgm.gov.in
Doorstep delivery of civic services in Delhi, India Location: National Capital Territory of Delhi, India Services provided: ‘Mobile Sahayaks’ provide doorstep delivery of a broad range of public services, like applications for driving licences, marriage certificates, and ration cards, among several others, at the citizen’s location of choice. Authority: Government of NCT of Delhi Business Hours: 0800 hrs to 2200 hrs (7 days a week) Call: 1076
about VFS Global
A world of
Privilege
awaits you
VFS Global’s Privilege Program launched in the UAE and India provides applicants with tailor-made packages to deliver bespoke experiences for travellers
C
rafted to delight visa applicants with a host of meaningful benefits and privileges, the VFS Global Privilege Program* simplifies the overall visa application and travel experience. Be it before or even during travel, the program’s intuitively designed services liberate members from frequently experienced travel-related complexities and apprehensions.
In India, the membership programs, tailor-made for travellers of varied groups, include the Gold Privilege, the Silver Privilege, the Gold Family Privilege, the Student Privilege and the Senior Citizens Privilege programs. In the United Arab Emirates, the membership programs, meticulously designed for the selective global citizen, include the Platinum Privilege, the Gold Privilege and the Silver Privilege programs. In both India and the UAE, members have access to ‘Always On’ services, which are available for use any number of times during the entire period of the membership validity. A dedicated global Privilege Helpdesk number enables members to simply pick up the phone and receive information on the range of membership services available to them. Furthermore, members can request for guidance on where documentation and visa related queries can be efficiently resolved, receive assistance with booking an appointment or receive help with any travel related queries they may have.
customer speak
It was a pleasurable experience in the great ambience of the Premium Lounge. The staff were knowledgeable, polite and ever-ready to help! A value-added service of the VFS Global such as this is great for business travellers like me and very creative. Himanshu Gandhi, Silver Privilege Member
Very friendly staff who made us feel relaxed. They expertly helped us with all our paperwork and put everything in order. Thank you! Muniraha Machiwala, Silver Privilege Member
The benefits of this program are manifold for a person like me who travels a lot. Nice services and I am very happy to be part of the Gold membership program! Seyed Hamidreza Khalilpour, Gold Privilege Member
The VFS Global Privilege Program has eased the waittime at the centres and provides significant value-add to travellers who have busy schedules. By starting this service, VFS Global not only passes on benefits to travel agents but has also opened the doors to a ‘fast-track movement’ of visa submissions. We appreciate the easy process to register our customers on a pre-payment basis, which can also be done on the same day of submission. Looking forward to more innovations from VFS Global, which benefits travellers and agents alike! Jay Bhatia, Travel Agent (Director - Tulsidas Khimji Holidays Pvt. Ltd.)
When members set out on their travels, a specialised 24x7 Global Travel SOS Helpline is available for them to call should an emergency arise. Be it the loss of a passport or legal assistance in a foreign country, help will be just a call away. When at the Visa Application Centre, members receive personalised service in the comfort of VFS Global’s world-class Premium Lounges from dedicated Relationship Managers, who personally assist them with the entire application process. Under the Platinum tier, members in the UAE can opt to submit their applications in the ultra-luxurious Platinum Lounge or via the convenience of ‘doorstep visa services’, which allows them to submit their entire application from the location of their choice anywhere in the UAE. Gold members in the UAE also have the exclusive benefit of opting for VFS Global’s doorstep visa services. A host of useful other services such as insurance, Forex, SIM cards, travel concierge services and even arrangements for driving licences are also available for added convenience to members. Additionally, complimentary services ranging from courier services, photocopying and printing to SMS status alerts, are offered to take care of a member’s every travel related need all under one roof. A holistic overview of the packages reveals that they have been created to empower travellers, who are at different stations of life. Thoughtfully enveloping the diverse needs of each category of travellers, the VFS Global Privilege Program** is proof of the company’s multi-dimensional approach to travel-care and travel facilitation.
To enroll and for detailed information on the programs and applicability to your region, please visit www.vfsglobal-privilege.com. You can also call 1800 266 9720 (India) / +971 4 205 5908 (UAE), or email us at enquiries@vfsglobal-privilege.com or visit your trusted Travel Agent for more details.
*VFS Global Privilege Program services are currently available only in select countries and for select missions. ** Membership tiers and benefits vary as per the region.
Nov-Dec 2018 / 49
initiative
greater good For the
From being a rarity a few decades ago, Corporate Social Responsibility has come a long way to become an inherent part of Indian businesses
F
rom being a philanthropy-oriented exercise of a few corporates and individuals, to driving an all-pervading social consciousness, Corporate Social Responsibility has undergone a huge transformation in India in a few short years. At its heart, CSR implies philanthropic activities, which could range from monetary donations to immersing personnel in the community and relief work or any other activity that a corporate undertakes to aid a particular community. However, the world over, the concept of CSR has gone on to include corporate citizenship, strategic philanthropy, corporate sustainability and business responsibility.
In Seraikela, Kharsawan district, Jharkhand, access to maternity and neonatal care was almost non-existent a decade ago, until a CSR initiative was put in place. The scheme has brought neonatal mortality down by over 32 per cent. ● The ‘Nanhi Kali’ project, targeted over 11 lakh girls of school-going age in 10 states, and with corporate intervention, has brought down the dropout rate to less than 10 per cent. ● Across 140 villages in some of the most drought-prone districts of the country, a series of water-harvesting structures have been constructed, benefiting over 15,000 rural families. ●
India Spends on CSR India institutionalised the concept of CSR with the passage of the Corporate Social Responsibility Act in 2013 in which companies with a net worth of Rs 500 crore and more are mandated to set aside two per cent of the company’s profit for CSR or charity. Over 1,500 listed companies spent Rs 8,897 crore towards social welfare activities, about 90% of the budgeted amount during the financial year 2017, a CII survey revealed.
In India, the traditional image of CSR has changed significantly. The country has been the pioneer in institutionalising the concept through legislation and has outlined several areas that CSR activities can be directed towards. Education and healthcare are two of the biggest sectors and attract over half of all CSR funding. But the government itself has listed several heads such as eradicating hunger, poverty and malnutrition, promoting education, improving maternal and child health, ensuring environmental sustainability, protection of national heritage, measure for
the benefit of the armed forces, promoting sports, slum area development and
In India, CSR has traditionally been seen as a philanthropic activity, but that has changed significantly
contribution to Prime Minister’s National Relief among others. Since 2013, CSR funding has seen a significant rise, and the initiatives have spanned a broad spectrum from saving the mahseer fish and shark whales to building check dams to imparting job-linked training skills to youth in the local community. As we face newer challenges, experts in the field are consulted on the next steps such as large-scale social innovation, changing inherent business practices and a having greater involvement of stakeholders through processes and strategies.
VFS Global London takes the green route on Earth Day
VFS Global’s Regional Office in London comes together to raise funds for underprivileged children The VFS Global teams in London went on a sponsorship walk to raise GBP 1469 (for more than 100 pairs of shoes) for The Shoe That Grows, a charity that collects funds for the purchase of shoes for underprivileged children in Africa.
The Russia VAC team in London is a member of the DaDobro organisation, a public, non-profit voluntary movement supporting 75 projects in six countries. Earlier this year, they celebrated Earth Day, and collected old magazines, flyers, leaflets, packing carton, foam rubber and plastic waste to a local recycling company.
Bake sale by VFS Global’s Frankfurt team The Russia Visa Application Centre held a bake sale to support restoration of a World War II monument and soldier tombs, in Frankfurt.
The Munich team visits city’s oldest pet shelter The Russia VAC team in Munich raised EUR101,42 to purchase food and toys for the oldest pet shelter in the city. The shelter is 175 years old, and has several animals under its care. Employees of the shelter expressed gratitude to VFS Global for the initiative and active participation in the life of their wards.
Nov-Dec 2018 / 51
Network
VFS GLOBAL NETWORK
Nov-Dec 2018 / 53
About US
Network of VFS Global Address
Missions served Ahmedabad
Ground and First floor Emerald House, Near Parimal Garden Cross Road, Off C G Road, Ahmedabad – 380006
Austria, Italy, The Netherlands, Germany, Switzerland, Greece, Estonia, Sweden, Luxembourg, Latvia, Cyprus, Czech Republic, Denmark, Hungary, Norway, France, Belgium, Portugal and UK / Ireland
Ground Floor, Shri Ambika Mills-Gujarat Chamber Building Ashram Road, Ahmedabad - 380009
Algeria, UAE, South Africa, US, Malaysia, Australia, Turkey, Thailand and Japan
Unit No.1 & 2, 1st floor Bhikubhai Chambers, Nr. Kochrab Ashram, Ashram Rd, Ellisbridge, Ahmedabad-380006
Canada
Bengaluru Global Tech Park, No 11 First Floor O’ Shaughnessy Road, Langford Town, Bengaluru - 560025
Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Finland, Germany, Georgia, Hungary, Italy, Laos, Luxembourg, Malta, Norway, The Netherlands, Portugal, Slovenia, Sweden, Switzerland, Latvia, UK, Ireland, MEA, Australia, UAE, Turkey, Lebanon, Ukraine and Thailand
Unit number 305, Second Floor, Level 3, Prestige Atrium, No. 1, Central Street, Bangalore - 560001, India
Algeria, Japan, Malaysia, South Africa, Vietnam, Dominican Republic and US
Unit No.- 405, Level-4, Third Floor, Prestige Atrium, No.1 Central Street, Bangalore - 560001
Canada
Brigade IRV Centre - Nallurhalli, Whitefield, Bengaluru - 560066, India
UK, Austria, France, Switzerland, Luxembourg, Slovenia, Hungary, Latvia and Sweden
Chandigarh Canada Visa Application Centre, C-313, 3rd Floor, Elante, Industrial Area Phase 1, Chandigarh - 160 002, India
Canada
Ground Floor, SCO - 62 - 63, Sector -8 C, Madhya Marg, Chandigarh
UK
Elante Mall, B 208-209, 2nd Floor, Elante Offices, Industrial Area Phase 1, Chandigarh
Algeria, Australia, Austria, Belgium, Denmark, France, Germany, Cyprus, Hungary, Italy, Luxembourg, Malta, Norway, Estonia, Portugal, Czech Republic, Switzerland, US, Japan, Latvia, MEA, Malaysia, Thailand and Turkey
Elante Mall, B-208, 2nd Floor, Elante Offices, Office Block B, Plot no. 178178 AIndustrial & Business Park, Phase - 1, Chandigarh - 160002
Malaysia
Chennai Fagun Towers, Second and Third floor, No 74, Ethiraj Salai, Egmore, Chennai - 600 008, India
France, Netherlands, Norway, Denmark, Czech Republic, Greece, Slovenia, Cyprus, Switzerland, Austria, Laos, Latvia, Luxembourg, Lebanon, Sweden, Finland, Portugal, Malta, Estonia, Croatia, Italy Germany, Hungary, Belgium, Georgia, Canada, Australia, Thailand, Vietnam, MEA, Algeria, UAE, Ireland and UK
Old No.2, New No.3, Sadasivam Street, Gopalapuram, Chennai - 600086, India
Malaysia
Good Shepherd, No. 82, Kodambakkam High Road, Nungambakkam, Chennai - 600 034, India
US
ISPAHANI Centre, No 123, 124, Nungambakkam High Road, 1st Floor, Thousand Lights, Chennai - 600 034, India.
Japan and Turkey
Goa Algeria, Belgium, Cyprus, Germany, Italy, Belgium, Cyprus, Georgia, Greece, France, Hungary, Austria, Latvia, Luxembourg, MEA, Denmark, Estonia, Czech Republic, South Africa, Turkey, Japan, Thailand and UK TEL
Gera Imperium 1, Office No 301, 3rd Floor, Patto Plaza, Panjim Goa - 403001, India
Gurugram ILD Trade Center, Unit no 419-420,4th floor, ILD Tower, Sec-47, Sohna Road, Gurugram -122001
Germany, Austria, Algeria, Czech Republic, Denmark, Estonia, Hungary, Cyprus, Belgium Japan, Luxembourg, Thailand, Turkey, Vietnam, UK and South Africa
Hyderabad 1-8-384 / 385, Gowra Grand, Sardar Patel Road, Begumpet, Hyderabad - 500016, India
US
3rd floor, Zonah cresent, road.no.12,Banjara hills, Hyderabad - 500034
Canada
206, 2nd Floor, Ashoka Capitol, Banjara Hills Road no: 2, Hyderabad - 500034 India
Australia
8-2-700, 3rd Floor, Srida Anushka Pride, Road No. 12, Banjara Hills, Hyderabad - 500 034, India
Austria, Belgium, Czech Republic, Denmark, Estonia, France, Finland, Greece, Germany, Hungary, Italy, Luxembourg, Latvia, Norway, Sweden, Slovenia, Switzerland, Ireland and UK
Ground Floor, Srida Anushka Pride, Road No 12, Banjara Hills, Hyderabad - 500 034, India
UAE, Thailand, Malaysia, MEA, Algeria, Japan, Turkey, Croatia, Cyprus and Vietnam
Jaipur Mangalam Ambition Tower, Subhash Marg (Malan Ka Chauraha), C Scheme, Jaipur-302001, Rajasthan
Germany, Algeria, Italy, Austria, Estonia, Czech Republic, France, Luxembourg, Denmark, Hungary, Cyprus , Turkey, Thailand, South Africa, Japan, and UK
VISA Application Centres in India Address
Missions served Jalandhar
Aman Plaza, 3rd Floor, 310, Lajpat Nagar, Mahavir Marg, Dr. B.R. Ambedkar Chowk, Jalandhar - 144001
Australia, Algeria, Austria, Cyprus, Czech Republic, Denmark, Estonia, France, Belgium, Germany, Greece, Hungary, Italy, Luxemburg, Latvia, Netherlands, Portugal, Switzerland, Turkey, Thailand, Japan, Vietnam and US
Canada Visa Application Centre, Aman Plaza, 1stFloor, 310 Lajpat Nagar, Mahavir Marg, Nakodar Chowk Opposite to Lovely Autos, Jalandhar - 144001
Canada
Midas Corporate Tower, Lower Ground Floor, Plot No, 37, G. T. Road, Jalandhar - 144001
UK & Ireland
Kochi S & T Arcade, Kurisupally Road, Ravipuram, Cochin-682015
Australia, Thailand, Turkey, Japan, Algeria, UAE, MEA, UK and Ireland
1st Floor, Coastal Chambers, MG Road, Ravipuram, Kochi - 682015
US, Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Italy, Luxembourg, Latvia, Swiss
Kolkata Rene Tower, 5th floor, Plot No. AA-I, 1842, Rajdanga Main Road, Kasba, Kolkata 700107, India
Austria, Belgium, Denmark, Dominican Republic, France, Germany, Greece, Hungary, Italy, Laos, Luxembourg, Latvia, Lebanon, Malta, Netherlands, Portugal, Sweden, Switzerland, Slovenia, Norway, Finland, Estonia, Czech Republic, Croatia, Cyprus, Australia, UK, Ireland, Malaysia, South Africa, UAE, MEA, South Korea, Turkey, Japan, Georgia and Thailand
Rene Tower, 4th floor, Plot No. AA-I, 1842, Rajdanga Main Road, Kasba, Kolkata - 700107, India
Canada
Jasmine Tower, 1st floor, 31 Shakespeare Sarani, Kolkata 700017, WB, India
US
BIPI Building Omega, Ground Floor Bengal Intelligent Park, Block-EP & GP, Sector-5, Bidhan Nagar Kolkata 700091
China
Lucknow (User Pay) Golden Tulip, Lucknow, 6, Station Road, Lucknow – 226001
UK (This service is currently available on the third Tuesday of every month)
Mumbai Ground Floor, Third floor and Fifth floor Trade Centre, Bandra-Kurla Complex, Bandra (East), Mumbai- 400 051
US, UK/Ireland, Italy, Austria, Hungary, Sweden, Croatia, Estonia, Denmark, Norway, Luxembourg, France, Czech Republic, Cyprus and Australia
Urmi Axis Building, Fourth Floor, Behind Famous Studio, Opp. E Moses Road, Mahalaxmi (West), Mumbai – 400 011
Canada
Eighth floor, Mafatlal Centre, Nariman Point, Mumbai - 400021
China
Urmi Axis Building, First Floor, Second Floor, Third Floor and Fourth Floor, Behind Famous Studio, Opp. E Moses Road, Mahalaxmi (West), Mumbai – 400 011
Japan, Australia, UK, Ireland, Dominican Republic, Switzerland, Belgium, The Netherlands, Malta, Slovenia, Portugal, Finland, Germany, South Africa, Malaysia OSC, Latvia, Turkey, Algeria, UAE, Georgia, Thailand, Ukraine, Lebanon, Laos, Greece
New Delhi Shivaji Stadium Metro Station, Baba Kharak Singh Marg, Connaught Place, New Delhi- 110001
Austria, Algeria, Netherland, Belgium, Canada, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Germany, Georgia, Hungary, Ireland, Italy, Laos, Luxembourg, Lebanon, Malta, Norway, Portugal, Slovenia, Sweden, Switzerland, China, UAE, Latvia, South Korea, Ministry of External Affairs (India), Japan, South Africa, UK, Canada, Australia, Ukraine and Turkey
S1- American Plaza Ground Floor ITT, Nehru Place
Kuwait and US
7th Floor, Prakash deep Building, Tolstoy Marg, New Delhi
Thailand
Puducherry Austria, Algeria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Luxembourg, Latvia, Switzerland, Turkey and Japan
No 32, Eswaran Kovil Street, Puducherry- 605 001, India
Pune 4th Floor, E Core/F Core, Marvel edge, Viman Nagar, Pune- 411014
Austria, Cyprus, Greece, Luxembourg, Latvia, Denmark, Estonia, France, Germany, Belgium, Hungary, Portugal, Italy, Norway, Sweden, Switzerland, Czech Republic, Japan, Australia, Canada, US, South Africa, Malaysia, Turkey, Thailand, UK/Ireland and UAE
Thiruvananthapuram T.C 2/2408-3, First floor, Asiatic Business Centre, Attinkuzhy, Kazhakootam, Thiruvananthapuram, Kerala, India 695581
UAE, Germany, Austria, Luxembourg, Estonia, Hungary, Denmark, Czech Republic, Turkey, MEA, UK, Latvia, Cyprus, Belgium, Algeria and Japan Nov-Dec 2018 / 55
Answer: Missing tree, size of snowman’s cap, colour of ski, bear’s cap, bear’s hand, hair colour of Ox, tail of Ox, position of Rabbit’s ear, bird’s position, colour of snow on ground
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