Business Magazine August 2022 by MBA Business Magazine

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2022 ANNUAL REPORT DON’T MISS YOUR CHANCE TO BE SEEN IN OUR MOST WIDELY READ ISSUE OF 2022, OCTOBER’S ANNUAL REPORT! TARGETED READERSHIP: Read by more than 15,000 business leaders and decision makers.

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OCTOBER 2019 VOL. XXXII NO. 10 |

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VOL. XXXIII NO. 10 | October 2020

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BROAD DISTRIBUTION: Distributed throughout Pennsylvania, as well as eastern Ohio and western New York. Your ad — included in the digital version at no extra cost — links directly to your organization’s website.

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YOUR MBA IS WHY THE OURCE FOR RES INING GO-TO EE TRA 12 EMPLOY / PAGE DAY RING2020 UFACTU 52 Annual Report / PAGE 2018 MAN

115th Annual Event Speaker

PLUS:

RET. U.S. ADMIRAL Guidin WILL N IAM MCRAVEN:THE g ANTHEM ARTIST JOE EVERSON / PAGE 41

2019 Annual Report

114th Annual Event Keynote

JOH DAYMOND

/ PAGE

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OCTOBER 14, 2020

Speaker

RETS TO SUCCESS: SERVING UP SEC COLE ANDKAT TAKINGWOM COMMAN IN LEADERS HIP AMERICAN BUSINESS

er ort e Speak nt Keynot nual Eve 113th An

ual Rep 2018 Ann

2021 Annua

CELEBRATION GOES VIRTUAL IN 2020 / PAGE 47

AREA EMP / PAGE 24 / PAGE LOY 22 ERS SHA

WAY

LESSONS IN RE LEADERSHIP / PAGE

SPECIA COVERAGE:L

116TH ANNU AL EVENT SPEAKER RET. ADMIR WILLIAM MCRA AL VEN / PAGE 22

CAPTIVE AUDIENCE: Business and community leaders — and their guests — will enjoy this special issue at the MBA’s premier networking event, the 117th Annual Event, on October 12, 2022 at the Bayfront Convention Center in Erie!

8TH ANNUAL

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OCTOBER 2022 – ANNUAL REPORT – AD OPTIONS: Company Profile Rate: $1,890 Profile Space Deadline: FRIDAY, AUGUST 5, 2022

Betts Industries Inc.

Full-Page Ad Rate: $1,890 Ad Space Deadline: WEDNESDAY, AUGUST 31, 2022

Northwest PA & Southwest NY’s

First Choice

1800 PA Avenue West Warren, PA 16365

Profile Materials Deadline: FRIDAY, AUGUST 12, 2022

814/723-1250 www.BettsInd.com

Doing What’s Best Betts is a global supplier of critical safety components for the tank truck industry. Throughout its 100+ year history, the company has been steeped in a family culture and community values and has built a legacy and reputation for fair, honest business practices and genuine customer and employee relationships. Betts’ mission to strive each day to “Do What’s Best”— to live up to this legacy of unsurpassed customer service, industry leadership and innovative products that stand the test of time. Family Values Betts’ success lies in its unique culture. The company is widely known as the employer of choice in the region. “We believe that for the company to succeed, our team of employees must succeed,” says President Chad Betts. “This is demonstrated, annually, through the practice of employee profit sharing. All this is further enhanced by an extensive and diverse benefit package that places our employees and their families’ needs first. We recognize that the success of Betts’ employees bolsters the success of the company.” Betts subscribes to a philosophy of continuous improvement. “We routinely reinvest in tooling, equipment and employee training in order to maintain state-of-the-art operations, processes and practices,” says Betts. “This ensures our team members have everything they need for career success and growth.”

Chad A. Betts is president of Betts Industries, Inc. Commitment to Innovation Betts’ commitment to always do what’s best has positioned it as an industry leading manufacturer of critical safety components and lighting systems for the tank truck industry, worldwide. Betts’ employees have led the way with innovation and expertise in designing and producing a wide range of valves, manlids, pressure/vacuum relief valves, accessories and lighting systems for multiple liquid tank, dry bulk and industrial applications. Betts’ team is inspired to engineer, design and manufacture components that stand the test of time.

Corporate Headquarters and Divisions Betts’ corporate headquarters is in Warren, Pennsylvania. The facility that was established in 1901 has seen seven major expansions, growing to occupy 275,371 square feet on more than 15 acres of land.

EE Austin & Son offers a dynamic management team committed to providing construction excellence. Austin is the leading regional general contractor and construction management firm...and has been delivering for its clients since 1906. EE Austin & Son remains steadfast in its century old promise to...

COMPANY PROFILE

Betts’ Commitment to forward-thinking innovation include: • GUARDIAN™ 407 Vent • DEFENDER™ 407 Kit • AIR COMMANDER™ air distributor, featuring positive visual confirmation of vent status • TRU-FIT™ Lighting Kits with EZ-FIT™ Grommet light solution

Ad Materials Deadline: FRIDAY, SEPTEMBER 9, 2022

Contractors & Construction Managers Since 1906 814.454.7147 | www.eeaustin.com

“Do the right thing...all the time.” It’s the Austin Difference.

This main facility houses Betts’ manufacturing, engineering, purchasing and sales departments, along with other business functions. A separate facility houses its lighting division. Unlike other companies that may choose to leave their roots and move elsewhere, Betts is proud to play an important role in the community and has chosen to expand in this region, continuing to support the generations of employees who have chosen Betts as their family for over a century. Contact Us To learn more about Betts Industries, visit www.bettsind.com.

Industrial Education • Retail Hospitality • Concrete Institutional • Healthcare

mbabizmag.com • OCTOBER 2021

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BUSINESS

VOL. XXXV NO. 8 | AUGUST 2022

MAGAZINE

SPOTLIGHT Q&A:

MBA READY TO HOST 10TH ANNUAL HR & EMPLOYMENT LAW CONFERENCE

PLUS:

BACK-TO-SCHOOL BASICS FOR DENTAL HEALTH

PROVIDING ENDLESS, AFFORDABLE EDUCATIONAL OPPORTUNITIES FOR THE REGION’S WORKFORCE

117th Annual Event Proudly presents an evening with

GEORGE BLANKENSHIP Former Executive at Tesla, Apple Computer & GAP Inc.

Staying Ahead of the Game Transforming Your Company for the Future Through Innovation Having worked directly with some of the greatest business visionaries of all time, including Elon Musk and Steve Jobs, George Blankenship is one of the most innovative leaders today. In what promises to be an exciting and entertaining presentation, Blankenship will share his insights and experiences on cultivating a culture of forwardthinking innovation and transformation — and how his lessons can be applied to any organization regardless of industry or customers served. Join us for festive food, plentiful drinks, great company and this can’t miss keynote address, culminating in an enjoyable evening together!

Reservations: Please contact Laurie Mattis at 814/833-3200 or lmattis@mbausa.org.

WEDNESDAY, OCTOBER 12, 2022 Bayfront Convention Center • Erie, PA

5 p.m. Cocktail & Heavy Hors D’oeuvres Reception 7 p.m. Keynote Premium Table of 10: $2,500 Main Table of 10: $2,250 Individual Tickets: $275

Sponsored by:

FEATURES WHAT’S INSIDE | FEATURED STORY

The Power of Education Employers recognize the return on investment for a well-trained workforce.

COVER STORY | LOCAL PROFILE

Northern Pennsylvania Regional College The two-year, open enrollment college’s unique model and programs are making a major impact on the workforce development under way in nine northern Pennsylvania counties.

SPOTLIGHT Q&A | TRAINING

9 DEPARTMENTS 12

BUSINESS BUZZ

PEOPLE BUZZ

HR CONNECTION

HR Q&A

WHAT’S NEW

EVENTS 21 NETWORKING AND MORE

See the latest happenings at the MBA and with members in the region!

AWARDS AND PROMOTIONS

Center in Erie.

EDITORIAL PROFESSIONAL

READ ON THE GO! For the most current Business Magazine updates, visit mbabizmag.com

WORKPLACE TRENDS

GET ANSWERS

LEGAL BRIEF | DEVELOPMENT

Feature Photography Northern Pennsylvania Regional College

Contributing Writers Stacey Bruce Brian Cressman Daniel W. Crowley, DMD Hunter Tower

Addtional Photography iStockPhoto Patty Welther

Battle of the forms: The importance of legal training for sales professionals. Brian Cressman

ON THE HILL | CONSIDER THIS

Executive Editor Karen Torres ktorres@mbausa.org

Stacey Bruce, SPHR, SHRM-SCP, director of HR Services at the Manufacturer & Business Association, talks about one of the region’s most highly anticipated training events, the MBA’s 10th annual HR & Employment Law Conference on September 14 at the Bayfront Convention

Pennsylvania’s public-sector unions getting a wakeup call. Hunter Tower

Advertising Sales Frank Mehler 814/833-3200 fmehler@mbausa.org

Design, Production & Printing Printing Concepts Inc. printcon@erie.net

Chris Peterson 814/833-3200 cpeterson@mbausa.org

On the Cover: The Northern Pennsylvania Regional College, founded in 1972, is providing affordable educational opportunities for future and present PA workers. See the full story on page 5.

Mission Statement: The Manufacturer & Business

Association is dedicated to providing information and services to its members that will assist them in the pursuit of their business and community interests. – Board of Governors

Manufacturer & Business Association Headquarters: 2171 West 38th Street Erie, PA. 16508 Pittsburgh: 600 Cranberry Woods Drive, Suite 190 Cranberry Township, PA 16066 814/833-3200 |800/815-2660 | www.mbausa.org

© Copyright 2022 by the Manufacturer & Business Association. All rights reserved. Reproduction or use of editorial, pictorial or advertisements created for use in the Business Magazine, in any manner, without written permission from the publisher, is prohibited. Unsolicited manuscripts cannot be returned unless accompanied by a properly addressed envelope bearing sufficient postage. The magazine accepts no responsibility for unsolicited manuscripts or artwork. The Business Magazine and Manufacturer & Business Association do not specifically endorse any of the products or practices described in the magazine. The Business Magazine is published monthly by the Manufacturer & Business Association, 2171 West 38th Street, Erie, Pa. 16508. Phone: 814/833-3200 or 800/815-2660.

mbabizmag.com • AUGUST 2022

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WHAT’S INSIDE | FEATURED STORY

THE POWER OF EDUCATION

EMPLOYERS RECOGNIZE THE RETURN ON INVESTMENT FOR A WELL-TRAINED WORKFORCE In today’s everchanging marketplace, the importance of job training has never been greater. For employers, workforce training is an indispensable way to keep their organizations competitive. According to experts, here are a few of the advantages of investing in workforce training and development: • Most employees have some weaknesses in their workplace skills. A training program allows you to strengthen those skills that each employee needs to improve. A development program brings all employees to a higher level so they all have similar skills and knowledge. This helps reduce any weak links within the company who rely heavily on others to complete basic work tasks. Providing the necessary training creates an overall knowledgeable staff with employees who can take over for one another as needed, work on teams or work independently without constant help and supervision from others. • An employee who receives the necessary training is better able to perform his or her job. Continuous training also keeps your employees on the cutting edge of industry developments. Employees who are competent and on top of changing industry standards help your company hold a position as a leader and strong competitor within the industry.

• A structured training and development program ensures that employees have a consistent experience and background knowledge. The consistency is particularly relevant for the company’s basic policies and procedures. Putting all employees through regular training in these areas ensures that all staff members at least have exposure to the information. • Employees with access to training and development programs have the advantage over employees in other companies who are left to seek out training opportunities on their own. The investment in training that a company makes shows the employees they are valued. The training creates a supportive workplace. Employees may gain access to training they wouldn’t have otherwise known about or sought out themselves. Employees who feel appreciated and challenged through training opportunities may feel more satisfaction toward their jobs.

resources that are available in the region, including the Northern Pennsylvania Regional College (NPRC). NPRC is a two-year, open enrollment college with a unique education model and programs that are making a major impact on the workforce development under way in nine northern Pennsylvania counties. In addition, we’ll talk to Stacey Bruce, SPHR, SHRM-SCP, director of HR Services at the Manufacturer & Business Association, about one of the region’s most highly anticipated training events, the MBA’s 10th annual HR & Employment Law Conference on September 14 at the Bayfront Convention Center in Erie. Plus, don’t miss our expert articles on back-to-school basics such as dental health and why legal training is vital for sales professionals. The MBA has nationally and regionally recognized professional development training courses that also can help your teams excel. To learn more, visit mbausa.org!

In this edition of the MBA Business Magazine, we’ll highlight some of the educational

TAKE YOUR TEAM TO THE NEXT LEVEL! mbabizmag.com • AUGUST 2022

Funding for Pennsylvania-based Manufacturing Companies The Commonwealth of Pennsylvania has created the Rural Jobs and Investment Tax Credit Program to provide capital to small businesses in rural PA. Enhanced Capital is a participant lender in the program and is providing loans of up to $2.5 million per eligible small business with a focus on creating and retaining small business jobs in the Commonwealth. If you are a small business in PA seeking a loan, please fill out an application form at the link below or contact dbeekman@enhancedcapital.com. https://enhancedcapital.com/pennsylvania/

Image

DISCLAIMER: This is intended for potential deal transactions only and is neither an offer to sell nor a solicitation of any offer to buy any securities, investment product or investment advisory services. Criteria for qualifying investments and terms is used for illustrative and discussion purposes only and will vary based on individual investment attributes. Final transaction terms will vary. For more information: www.enhancedcapital.com.

AUGUST 2022 • mbabizmag.com

Dedicated in 2021, the Northern Pennsylvania Regional College technical training center, 5739 West Ridge Road in Fairview Township, is the first hands-on education and training facility in the College’s nine-county footprint.

COVER STORY | LOCAL PROFILE

Manufacturing students can dive into the fast-growing industry and get skills in industrial maintenancel or precision machining.

Providing Endless, Affordable Educational Opportunities for the Region’s Workforce Northwestern and North Central Pennsylvania are home to many of the best views the entire state offers. From sunsets along Lake Erie to hiking through the Allegheny National Forest, the scenery is truly breathtaking. Most residents in these communities live a blue-collar lifestyle, working in industries like manufacturing and the service industry. However, the journey to achieve a college degree for many in this region has become increasingly difficult. With factors such as price increases and limited accessibility, many individuals cannot chase after their dream careers and lifestyles because of various barriers. With the establishment of Northern Pennsylvania Regional College (NPRC) in 2017, northern Pennsylvania residents now do not have to travel far or accumulate the same amount of debt to achieve a college degree. NPRC President Susan Snelick believes in the College’s model and how it helps to bring affordable education options to students. “NPRC seeks to meet students wherever they are in their education journey. This encompasses meeting them in their Susan Snelick is the communities, on their president of the Northern Pennsylvania career path and through Regional College. our innovative technology,” she says. “We are fortunate that our model was designed for sustainability across our more rural footprint. By utilizing state-ofthe-art technology in the classrooms of our various partners we can deliver synchronous education to our students. Our model allows for affordability while investing our resources in quality education rather than campuses.” NPRC is a two-year, open enrollment college offering associate degrees, certificates and workforce development programs in nine northern Pennsylvania counties. With flexible scheduling options on top of more than 20 instructional locations, attending NPRC is an excellent option for individuals interested in furthering their education close to home. With a growing team of high-quality, industry

English instructor Ben Blood teaches students online across the NPRC footprint. Blood has a master’s degree in English with grades 7-12 teaching certification with an emphasis in Rhetoric and Composition.

leading instructors directing classrooms, NPRC students are empowered by a welcoming community to change their lives. What the Numbers Say Filling a unique niche of both degree paths and workforce development training programs, NPRC serves community members who may be first-generation college students all the way to industry leading professionals. “We serve these different areas well too, with 83 percent of students who responded to our post-graduation survey indicating they were already employed prior to graduation,” explains Snelick. “To achieve those degrees, we have found ways to make a college experience even more affordable, including having over 50 percent of our textbooks available at no cost to students, providing distance learning field kits for various courses, and recently suspending institutional fees for the next two years.” Earlier this year, NPRC held its first in-person graduation ceremony to honor more than a dozen graduates with their associate degrees and certificates. NPRC’s Future Outlook Presently, Northern Pennsylvania Regional College is actively pursuing accreditation. Becoming candidates for accreditation will allow NPRC to be eligible to complete the processes necessary for approval to award federal and state grants and loans to enrolled students. To best serve students who have an interest in continuing their education, the College is working with other higher education institutions in the region to provide a direct pathway toward additional degrees after their time at NPRC. On July 28, NPRC signed an articulation agreement with the Commonwealth University of Pennsylvania, recently integrated Bloomsburg University, Lock Haven University, and Mansfield University, that permits the direct transfer of approved coursework to their institution. The degrees, certificates and programs offered allow learners to contribute directly to the region’s workforce and beyond. More specifically, the Workforce Development

NPRC provides an affordable associate degree in early childhood education in Pennsylvania.

programs help to train individuals in highdemand occupations and retain these workers. “It is a special time in the young history of Northern Pennsylvania Regional College,” notes Snelick. “Our student outcomes in academics paired with various workforce development options help to make NPRC a unique gem in the region. The future is bright for the College, and we know many more wonderful things are on the horizon.”

Northern Pennsylvania Regional College is a twoyear, open admission, accessible, and affordable institution of Higher Education serving nine counties in northern Pennsylvania, including Cameron, Crawford, Elk, Erie, Forest, McKean, Potter, Venango and Warren. Administrative Center: 300 2nd Avenue, Suite 500 Warren, PA 16365 Phone: 814/230-9010 Website: regionalcollegepa.org

mbabizmag.com • AUGUST 2022

Three Threelegacies. legacies. Two Twocenturies. centuries.One Onemission. mission.

One Onepromising promisingfuture. future. Total Total Projected Projected Economic Economic Impact Impact

$758.6 $758.6Million Million (Direct (Direct andand indirect indirect spending) spending) FY 2025-2026 FY 2025-2026

14,500 14,500 Total Total Enrollment Enrollment FallFall 2021 2021

1,800 1,800

Total Total Employees Employees

100+ 100+

Degree Degree Programs Programs

Pennsylvania’s Pennsylvania’s state state universities universities have have thethe richrich traditions, traditions, values values andand mission mission thatthat have have formed formed ourour leaders, leaders, educators educators andand entrepreneurs entrepreneurs for for

186,000+ 186,000+ Alumni Alumni Network Network

nearly nearly twotwo centuries. centuries. Now Now California, California, Clarion Clarion andand Edinboro Edinboro universities universities have have harnessed harnessed their their strengths strengths to become to become oneone — — PENNSYLVANIA PENNSYLVANIA WESTERN WESTERN UNIVERSITY. UNIVERSITY.

Learn Learn More More at at PennWest.edu PennWest.edu

WORKPLACE TRAINING (Virtual or Onsite) CONVENIENT & AFFORDABLE! Every employee should feel safe,

protected and supported by his or her supervisors and co-workers. The consequences of harassment in the workplace (expensive claims, negative publicity, lost productivity and poor morale) cannot be underestimated. Flirting, suggestive remarks and jokes, sexual favoritism, personal compliments, terms of endearment — some actions cross the line and some don’t. We’ll help get your employees and management team up to speed fast on every aspect of harassment. Our harassment prevention training is a highly sought-after class that focuses directly on stopping harassment and discrimination in your workplace. Employees will participate in exercises and case study discussions to avoid the most common (and costly) mistakes that many make when dealing with this explosive issue! • • • •

Understand EEOC guidelines and legal considerations Learn how to avoid discrimination Identify non-verbal sexual harassment behaviors Examine emerging forms of harassment (social media, texts, emails, etc.)

Schedule your virtual or onsite training today! Contact the MBA’s HR Team anytime at 814/833-3200 or email hrservices@mbausa.org.

MBA HR Team Stacey Bruce, SPHR, SHRM-SCP Director of Human Resources sbruce@mbausa.org Rose Bruno, PHR, SHRM-CP Human Resource Consultant rbruno@mbausa.org Rachel Tserkovniak, SPHR Human Resource Consultant and Trainer rtserkovniak@mbausa.org

SPOTLIGHT Q&A| TRAINING

MBA Ready to Host 10th Annual HR & Employment Law Conference Employee development and continuing education opportunities are becoming increasingly important in today’s job market, especially in the area of human resources. Here, Stacey Bruce, SPHR, SHRM-SCP, director of HR Services at the Manufacturer & Business Association, talks about one of the region’s most highly anticipated training events, the MBA’s 10th annual HR & Employment Law Conference on September 14 at the Bayfront Convention Center in Erie. The MBA is regionally recognized for its professional development training programs. Tell us what you believe sets the MBA courses apart. We are always listening to our members’ needs, and we tailor courses and update them to ensure our content is always relevant. We also customize our HR programs and can come onsite for classes, such as harassment prevention and HR for Non-HR professionals, etc. Just ask! Tell us about HR training at the MBA. What sort of courses do you provide? Taught by the Association’s own HR professionals, our HR Essential Certification Series teaches the fundamental responsibilities and skills every HR professional requires. Each course is four hours and includes ample time for questions and answers. Certifications are awarded to participants who complete all of the series courses for each level within a 12-month period. They also qualify for HRCI and SHRM credits. We also offer an HR Essential Certification Advanced Series, which allows HR professionals to advance their HR knowledge and expertise to the next level. Participants will greatly benefit from a more concentrated legal focus on key workplace issues that today’s employers require. This year, we’re also excited to offer our new Diversity, Equity & Inclusion (DEI) Series taught by Tesha Nesbit. In a dynamically evolving workplace, leaders recognize a need for foundational knowledge of DEI to build their professional expertise and cultural competency. This experiential four-part workshop series is designed to build and hone

capacity building skills. Come with an open mind, and leave the final session with an action plan so can you lead with an informed and focused equity lens. Our HR for Non-HR Professionals is an essential training program for employees who are responsible for recruiting and managing staff. Participants will gain not only a clear understanding of legal guidelines, but also learn the essential tools and techniques that serve as the foundation of developing and maintaining a highly productive workforce. Lastly, thanks to our partnership with David Siler, SPHR GPHR, of Distinctive HR, Inc., and our sister association, Capital Associated Industries (CAI), the MBA is pleased to offer the most successful PHR and SPHR online study course available! Boasting a 90-percent pass rate of all registered participants (versus only 50 percent nationally), this is a great opportunity to prepare and achieve one of the most soughtafter certifications in the HR profession! One of the MBA’s signature events is the HR & Employment Law Conference on September 14. Tell us what makes this event so unique. Thanks to premier sponsor ECCA and our many partners, we are excited for our 10th annual HR conference in-person and virtually — bringing one of the largest HR audiences together once again! Best of all, our daylong agenda will be packed with even more interactive learning experiences, high-caliber vendors, networking opportunities and a powerful lineup of expert guest speakers. All of the educational sessions are in response to participants’ feedback and hot topics for HR professionals.

What some highlights of the conference? We have two high-caliber keynote speakers this year! The first is Jennifer McClure, chief executive officer Unbridled Talent & DisruptHR. Her topic is Future-Ready HR: Leading Breakthrough Performance in the New World of Work, which is very timely. Our closing keynote, Angie Singer Keating, CEO of Reclamere, Inc. has a broadly diversified background with over 20 years of experience specializing in data destruction, security incident response, information technology risk management and systems auditing. Her topic is HR’s Role in Cybersecurity and Incident Response Team. Plus, we will have plenty of employment law updates and other HR topics to cover as well. What are some new additions to the conference for 2022? We have several new sponsors this year, which is very exciting, including Reclamere Inc., SafT Integration Consulting, Marsha Johnson Consulting (AFLAC rep), Community Blood Bank, United Concordia Dental, and The Reserves Network, We also have two new wellness sponsors AHN and Iadeluca Chiropractic Center, which will keep us moving throughout the day! What’s the best way to learn more and to register? You can learn more and register at mbausa.org or call Melissa at 814/833-3200 or 800/815-2660 to reserve your seat!

mbabizmag.com • AUGUST 2022

Legal solutions for your real-world problems.

Business moves fast. To stay ahead, clients look to MacDonald Illig for business-minded solutions, established through a highly-strategic, collaborative, and personalized approach. We are dedicated to finding timely resolutions to even the most complex business problems. From bet-the-company litigation to important business transactions, MacDonald Illig has the resources and legal experience to deliver.

Call: (814) 870-7600 or visit: macdonaldillig.com MacDonald, Illig, Jones & Britton, LLP 100 State St. Suite 700, Erie, PA 16507

BANKING & FINANCE · BANKRUPTCY & CREDITORS’ RIGHTS · BUSINESS TRANSACTIONS · CHARITABLE & NONPROFIT ORGANIZATIONS CONSTRUCTION · EDUCATION · ENVIRONMENTAL & ENERGY · FAMILY LAW · GOVERNMENT SERVICES · HEALTH CARE · INTELLECTUAL PROPERTY & TECHNOLOGY · LABOR & EMPLOYMENT · LITIGATION · MANUFACTURING · REAL ESTATE · TAX PLANNING & REPRESENTATION TRANSPORTATION & LOGISTICS · TRUSTS & ESTATES · WORKERS’ COMPENSATION

Battle of the Forms:

LEGAL BRIEF | PROFESSIONAL DEVELOPMENT

The Importance of Legal Training for Sales Professionals including incidental and consequential damages, including lost profits; and deduct any damages from the price due Seller under the contract. Buyer may bring any contract claim, including for breach of warranty, within four years of delivery. As is shown in the above example, the UCC’s gap fillers are very buyer friendly. In particular, there are no limitations of remedies and no limitations of liability. Quite literally, the failure of a 10 cent widget could result in a claim for millions of dollars in damages under the UCC.

Brian Cressman is an associate at MacDonald Illig and a member of the Business Transactions, Labor & Employment, and Education Law Practice Groups.

Unlike HR professionals, who routinely attend legal training as part of their continuing education requirements, sales professionals receive such training much less often. As the manufacturer and seller of goods, however, the importance of training for your sales and marketing team cannot be overstated. In the United States, sales of goods are governed by the Uniform Commercial Code (“UCC”). Very often the documentation exchanged between the parties never reaches complete agreement, but the parties nevertheless proceed as if a contract had been formed. The UCC recognizes this as a contract. In fact, the UCC requires very little to form an

enforceable agreement — simply a specified quantity and the subject matter. Any open terms, including price, will be filled in by the terms set forth in the UCC — so-called “gap fillers.” The UCC’s gap fillers are also applied when a seller and buyer exchange conflicting terms and conditions. In that case, the UCC provides that the conflicting terms knock each other out. Such a situation is commonly described as the “battle of the forms.” Below is an example of a contract term that could be implied into a contract by UCC gap fillers when conflicting terms and conditions result in the application of the UCC “knock out” rule: Seller warrants to Buyer and any covered third parties that the goods are fit for their ordinary purposes as well as for any unique purpose for which Buyer is relying on the goods. If there is a breach of warranty, Buyer may, in its sole discretion, cancel the contract and recover the price that has been paid; hire another company to repair or replace the defective goods at Seller’s expense; recover damages for non-delivery,

Moreover, the rules governing the battle of the forms heavily favor the buyer. As a result, in a battle of the forms, the seller almost invariably loses if the buyer has a carefully drafted set of purchase order terms and conditions. Thus, in order to “win” the battle of the forms, the seller needs to avoid such a battle altogether. In other words, the burden is on the seller to make certain that critical terms, such as limitations of liability, get into the contract. Recognizing when a battle of the forms is occurring and how to deal with it requires training regarding the boilerplate terms of purchase order terms and conditions, your own company’s terms and conditions, negotiable and non-negotiable terms, and the strategies your team may employ to avoid onerous terms imposed by buyers or the UCC gap fillers. Contracting is, in many respects, an exercise in risk management. Your sales team needs to understand the risks involved in the battle of the forms, how to avoid the battle of the forms, and, when it cannot be avoided, how to knowingly assess the risks at hand. If you have any questions regarding the battle of the forms or other legal issues facing your company, or if you would like to conduct training of your sales professionals, contact Brian Cressman or another MacDonald Illig attorney at 814/870-7600.

mbabizmag.com • AUGUST 2022

BUSINESS BUZZ | WHAT’S NEW MERCYHURST LAUNCHES NEW BACHELOR OF SCIENCE IN NURSING

With nursing one of the fastest-growing occupations in the U.S., Mercyhurst University recently announced a new addition to its programs: a four-year Bachelor of Science in Nursing (BSN). This expansion of Mercyhurst’s nursing and allied health portfolio continues the University’s 50-year nursing education legacy. Starting fall semester 2022, the new BSN program will provide the latest in curricular innovations, an outstanding lineup of clinical opportunities, and a home in the University’s newly renovated nursing facility. The program is the latest addition to a multiyear plan designed to strengthen and expand many of the university’s health-care programs. As part of the consolidation of its North East campus with the Erie campus, Mercyhurst has relocated all of its nursing and allied health programs to the Erie campus. Students now have the option to enroll in either a two-year associate degree nursing program and then an RN-to-BSN completion program, or enroll directly in the four-year BSN program, affording them the opportunity to get a more traditional college experience including participation in NCAA athletics. “Mercyhurst is committed to helping students achieve their goals of becoming exceptional health-care professionals, and this newest program is consistent with our Mercy vision of integrating excellence in the liberal arts, professional and career-path programs, and service to regional and world communities,” said Dionne Veitch, vice president for Enrollment. “We’re thrilled to be able to offer so many educational opportunities for prospective nursing students from a practical nursing certificate to an MSN in Integrative Nursing Leadership, and now a traditional four-year BSN program.” For more information, visit mercyhurst.edu.

THE ERIE COMMUNITY FOUNDATION PRESENTS $775K IN SCHOLARSHIPS TO NEARLY 500 AREA STUDENTS

Starting this fall, Mercyhurst University will offer a four-year Bachelor of Science in Nursing. The program is the latest addition to a multiyear plan designed to strengthen and expand many of the university’s health-care programs.

PENN WEST CONSOLIDATION BECOMES A REALITY

The long-awaited consolidation of Edinboro, Clarion and California Universities into Pennsylvania Western University (PennWest) officially took effect July 1. A state law approved in 2020, known as Act 50, required the state system of higher education to redesign itself to be more efficient and better managed. In turn the legislature agreed to boost state funding for public higher education. According to a report by Erie News Now, Chancellor Daniel Greenstein said that the system changes, along with a request for a 15-percent boost in state funding in the upcoming budget year, aim to make college more affordable for low and middle income families in the state. According to Green, about 60 percent of Pennsylvania jobs now require at least some higher education, while only 51 percent of adults in the state have that. “We have what’s called the talent gap and that’s a big gap, and it’s a growing gap, it’s expected to grow considerably by 2030,” he said.

The Erie Community Foundation’s donors and Foundation President and CEO Karen Bilowith recently presented scholarships totaling $775,000, from 138 different scholarship funds, to nearly 500 students. The event was held June 22 at the Gannon University Yehl Ballroom. In all, 400 different donors contributed to the education scholarship funds.

“Not filling that gap is problematic for the state of Pennsylvania, because it can’t remain competitive economically, and of course as industry finds that it can’t source the workforce that it needs in a particular region it moves to another region — and so obviously this is something that we’re trying to counter,” Green added.

Danny Jones, chief executive officer of Greater Erie Community Action Committee (GECAC), delivered the keynote address.

For more information, visit pennwest.edu.

Each year, The Erie Community Foundation and its affiliates in Corry, North East and Union City, award scholarships to students throughout the Erie area. The availability of scholarships is publicized through local high school guidance offices. Each scholarship is distinct and recipients are selected in accordance with criteria established by the donor.

A new biomedical research lab at Penn State Behrend is accelerating the study of ERK, a cellular signaling pathway that is hyperactivated in 90 percent of all human cancers.

For details, see eriecommunityfoundation.org.

AUGUST 2022 • mbabizmag.com

NEW BEHREND FACULTY, LABS EXPAND MWRI-ERIE PARTNERSHIP

The 2,200-square-foot research facility includes an advanced microscopy lab, where researchers and students use a confocal microscope to produce high-resolution, 3D views of cancer cells.

The work in the lab supports Behrend’s partnership with Magee-Womens Research Institute in Erie (MWRI-Erie). The $26 million women’s health initiative is bringing locally focused clinical medical research trials to the Erie region. Behrend is the academic and translational research partner of MWRI-Erie. The college has opened two new labs that support the partnership: the biomedical lab, in the Advanced Manufacturing and Innovation Center, and an advanced molecular biology teaching lab in the Otto Behrend Science Building. Behrend students are contributing to research in both labs. “These research spaces provide an opportunity for our students to be part of collaborative research teams,” said Ivor Knight, director of the Biomedical Translational Research Center at Behrend. “That’s a game-changer, in terms of career preparation. But the real impact will be felt outside the labs: The work we do here will directly contribute to new treatments and medical interventions that will improve the health of women in and beyond Erie.” The labs were funded by a $1.1 million grant from Hamot Health Foundation and the Erie Community Foundation. In addition to microscopy, they provide the space and instrumentation needed for cell-culture research, molecular cloning, immunoblot gel imaging and nanoparticle tracking analysis. Beyond an initial $6 million grant from the Erie Community Foundation, including the lab funding, the MWRI-Erie funders — Magee-Womens Research Institute and Foundation, Penn State Behrend, the Hamot Health Foundation and UPMC — have each committed to investing a minimum of $5 million to expand medical research in Erie. For more information, visit behrend.psu.edu.

PEOPLE BUZZ | AWARDS AND PROMOTIONS EVIDENT FINANCIAL NAMES MAKOWSKI AS CHIEF INVESTMENT OFFICER

David Cullen, chief executive officer and founder of Evident Financial, announced the promotion of Richard Makowski as chief investment officer. Makowski oversees research, selection of asset classes and investment funds, and makes investment decisions in client portfolios. In addition, he heads the firm’s Investment Advisory Board.

10 KNOX LAW ATTORNEYS SELECTED FOR 2022 PA SUPER LAWYERS® AND RISING STARS LISTS

Bryan Baumann, Mark Claypool, Neal Devlin, Guy Fustine and Tom Tupitza, shareholders at Knox Law, have all been selected for inclusion on the Pennsylvania Super Lawyers® list for 2022. Additionally, five attorneys have been selected for inclusion on the 2022 Pennsylvania Super Lawyers® Rising Stars list: Alex Cox, Julia Herzing, Matt Lasher, Mike Musone and Jeremy Toman. Super Lawyers® is a rating service of outstanding lawyers from more than 70 practice areas who have attained a high-degree of peer recognition and professional achievement. “Rising Stars” candidates must be 40 years old or younger, or have practiced law for 10 Baumann is a full-time litigator and AV Preeminent® Peer Review Rated (MartindaleHubbell). He has extensive experience representing clients in commercial and construction disputes, injunction proceedings, personal injury matters, and trust & estate disputes. He is licensed to practice in Illinois, New York and Pennsylvania and is also included in The Best Lawyers in America® for Litigation - Construction. Claypool is Board Certified in bankruptcy law by the American Board of Certification and a full-time member of Knox Law’s Bankruptcy and Creditors’ Rights Group. He is an appointed member of the Local Rules Committee for the U.S. Bankruptcy Court for the Western District of Pennsylvania, and is included in The Best Lawyers in America® for Bankruptcy and Creditor Debtor Rights/Insolvency as well as Reorganization Law. Devlin focuses his practice on litigating complex disputes, and he has litigated such disputes in state and federal courts throughout the country. He has been included in The Best Lawyers in America® for Commercial Litigation since 2013. Fustine’s practice is focused on business reorganization, commercial litigation, and sports law. He is board-certified in business bankruptcy law by the American Board of Certification. He has been included on the Best Lawyers in America® list since 1993. Tupitza advises clients in the private, public and nonprofit sectors on finance, real estate and governance matters. He is a director of Perry Construction Group, Inc., and of several charitable organizations, and has served as Knox Law’s

president since 2007. He is AV Preeminent® Peer Review Rated (Martindale-Hubbell), has been listed on the Best Lawyers in America® list since 2012, and has been selected as Best Lawyers® “Lawyer of the Year” for the Pittsburgh metropolitan area in Public Finance Law (2020 & 2015) and Land Use and Zoning Law (2016). Cox focuses his practice on litigating complex and commercial disputes in state and federal courts throughout the country. He has significant experience in a wide variety of subject matters, including contract, business, and intellectual property disputes, along with labor and employment litigation, administrative and regulatory matters, trusts and estate disputes, and appellate and constitutional law practice. Herzing focuses her practice on a variety of labor and employment matters, including litigation. She works with both private and public employers, counseling and representing clients on compliance with workplace laws, hiring and firing issues, and collective bargaining. She also advises public and private educational institutions on Title IX matters, including investigations and responding to complaints. Lasher is new to the 2022 list. He concentrates his practice on labor and employment law. He assists clients in navigating various workplace matters including the unemployment system, Fair Labor Standards Act (FLSA), Americans with Disabilities Act (ADA), Equal Employment Opportunity Commission (EEOC) guidance, Occupational Safety and Health Administration (OSHA) guidance, and more. Musone is also new to the 2022 list. He is a fulltime litigator who focuses his practice representing commercial enterprises. He also represents municipalities in tax assessment appeals and practices Orphan’s Court litigation, including will contests, trusts and estate matters. Toman, who is licensed in Pennsylvania, Ohio and New York, focuses his practice on real estate, business law and environmental law. He has represented commercial clients and individuals in all phases of commercial and residential real estate transactions. He has negotiated numerous oil and gas leases, earning his clients over $27 million in up-front bonus payments. He has also advised clients on business formation, choice of entity, business structure and organization for publicly and privately held entities, both for-profit and nonprofit.

Makowski, born and raised in Cottbus, Germany, attended Gannon University on an academic and football scholarship. He holds a B.S. degree in finance and an MBA from Gannon University. He is pursuing the Chartered Financial Analyst designation and is a Certified Financial Planner candidate. Headquartered in downtown Erie, Evident Financial is a fiduciary investment advisory firm.

WALKER FILTRATION ANNOUNCES NEW GM, INTERNAL TRANSITION OF LEADERSHIP Walker Filtration recently announced that Simon P. Taylor has been appointed to the role of general manager of Walker Filtration Inc. as of April 2022. He supersedes Richard P. Taylor, former president and general manager, who retired after 32 years with Walker Filtration Group and will serve as a part-time consultant, specializing in business and acquisition endeavors.

Simon Taylor has been an employee of Walker Filtration for 12 years, eight of which were spent as the general sales manager of Walker Filtration Inc. Walker Filtration is an established and recognized leader in the compressed air and gas technology industry. The company serves over 100 countries with offices in the United Kingdom, the United States, Australia and Japan.

MBA’S FRIEND NAMED TO CITY & STATE PA’S ‘FORTY UNDER 40’ LIST FOR 2022

The Manufacturer & Business Association’s (MBA) Jezree Friend has been named as an honoree on City & State PA’s “Forty Under 40” list for 2022. Friend is the assistant vice president of External Relations at the MBA.

In the list, published at www.cityandstatepa.com, City & State PA recognizes 40 individuals under the age of 40 in Pennsylvania, who have distinguished themselves in the areas of government, advocacy, media, business, labor and academia. Honorees have been nominated by their peers and selected in partnership with City & State’s editorial and advisory boards. Friend, who joined the MBA in 2018, is responsible for building strong relationships with Pennsylvania’s state and federal elected officials, the media and the public. He manages the MBA’s Government Affairs Department and political action committee, and lobbies on behalf of a pro-business agenda. mbabizmag.com • AUGUST 2022

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Pennsylvania’s Public-Sector Unions Getting a Wakeup Call Hunter Tower is the Pennsylvania director of the Freedom Foundation, a private, nonprofit public policy group aimed at advancing individual liberty, free enterprise and limited, accountable government. For more information, visit www.freedomfoundation.com. Four years ago this month, the U.S. Supreme Court ruled in Janus v. AFSCME that public-sector employees cannot be forced to pay money, dues or otherwise, to a union as a condition of employment. But because union leaders are in no great hurry to see millions of dollars in dues walk out the door, they’re not eager to inform their members about their newly affirmed constitutional rights and all too eager to erect obstacles in the way of members exercising these rights. So, we’re addressing both. The Freedom Foundation, a nationally respected advocate for public employees, has developed an aggressive, effective outreach campaign to inform employees about their rights, provide them the tools to leave their union and help discontinue the dues deductions. And when the unions drag their feet, our attorneys also provide free legal assistance. Since Janus, the Freedom Foundation has helped more than 117,000 government workers leave their union, putting $210 million back in the pockets of those who earned it and out of the union’s political war chests. The Freedom

Foundation launched its Pennsylvania operation in early 2020, just before the governmentmandated COVID lockdowns began. Still, we’ve experienced early success, particularly with Commonwealth affiliate AFSCME Local 13.

supporting leftist politicians who raise taxes and add government programs that require more employees, who then pay unions even more in dues, allowing even more support for the politicians, repeating the cycle.

According to data obtained through Right to Know requests, between March and November 2021, AFSCME 13 lost nearly 1,200 dues-paying members, or an average of five every day.

It’s a money-laundering scheme on the taxpayers’ dime.

For the first time — thanks to Freedom Foundation mailers — AFSCME 13 members learned their union bosses collected more than $26.4 million in dues, $7.1 million of which went directly to the union’s national headquarters in Washington, D.C., where it was spent on big salaries, lavish travel and progressive political causes. The expenditures included: • $3.2 million on travel • $373,720 on food/catering • $2.7 million on partisan organizations • $440,000 sent to 14 groups that call for defunding the police • $25,000 to DEMOS (Defund the Police and Prisons) group • $21,500 to Coalition of Human Need (to tear down the law enforcement apparatus) • $465,100 to Planned Parenthood AFSCME lavished $10 million on Governor Tom Wolf’s re-election campaign alone, likely providing the margin of victory. And it keeps getting worse. During the 2020 presidential election, publicsector unions gave more than $76 million to Joe Biden, but only $43,000 to Donald Trump. Government unions have a vested interest in growing government, and that means

The National Education Association (NEA), for example — one of the leading proponents across the nation in keeping our kids masked and schools shut down the past two years — took in more than $377 million in dues in 2021, according to its most recent LM-2 form submitted to the IRS. However, only 8.5 percent — $32 million — went to anything remotely resembling representational activity for teachers and students. Instead, $117 million went to “contributions, gifts and grants” that were primarily political. Another $66 million went directly to political activity, and the real kicker is $55 million went back to high-ranking union officers in the guise of benefits. As if that wasn’t bad enough, a Freedom Foundation report also details how publicsector unions fraudulently accepted more than $36 million in Paycheck Protection Project (PPP) loans in 2021. This money was supposed to go help small businesses and nonprofits stay afloat. In Pennsylvania, government unions took in more than $1.2 million in illegal loans, and the Pennsylvania AFL-CIO chapter led all AFLCIO chapters in the nation, raking in more than $267,000. These unions know no bounds, and the Freedom Foundation is singularly focused on helping Pennsylvanians stop funding union political agendas.

mbabizmag.com • AUGUST 2022

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HR CONNECTION | WORKPLACE TRENDS AMID GREAT RESIGNATION, SURVEY FINDS EVEN HAPPY EMPLOYEES ARE LOOKING FOR NEW OPPORTUNITIES A national survey of working Americans commissioned by Strategic Education, Inc., an education company serving working adult students, reveals that even employees who are generally happy at their jobs are open to other job opportunities. However, employees who receive tuition benefits report feeling more valued by their employer. Throughout the COVID-19 pandemic, employers experienced a mass exodus from the workforce, repercussions of which continue to present them with many challenges. In fact, the Bureau of Labor Statistics reports that 4.5 million workers in the U.S. voluntarily quit their jobs in March of 2022 alone.

Back-to-School Basics For Dental Health When the new school year kicks off, things can get very busy, very quickly. It’s essential to not lose track of your child’s oral health habits and ensure they are maintaining a proper care routine. Make sure your child is starting their school year off with a smile with these tips: Start the school year right by scheduling a dental cleaning before your child heads back into the classroom. Ask the dentist about sealants and fluoride treatments to help prevent decay. These treatments are an easy way to stop cavities before they start. Cavities, if left untreated, will lead to missed school days for follow-up dentist visits. Make sure to get ahead of any problems with a visit now and a preventative care routine. Prepare a healthy lunch for your kids. Pack your child’s school lunches with some mouth-friendly options such as yogurt, fruits and vegetables. Avoid sugary foods that can feed bad bacteria that causes cavities. Foods that are high in water and fiber, and crunchy produce like carrots, cucumbers and celery, help stimulate saliva flow to wash away and neutralize acids that attack teeth. Turn brushing and flossing into a fun activity. Kids need to brush twice a day for two minutes and floss twice daily. Fun ideas to try with your kids include playing two-minute songs, using a reward calendar, and switching places and letting them brush your teeth. Most importantly, engaging your child with their oral health early on will promote a lifetime of healthy habits. For information about providing dental coverage for you and your employees, contact the Manufacturer & Business Association at 814/833-3200 or 800/815-2600, or visit our Insurance page at mbausa.org.

Daniel W. Croley, DMD, is the chief dental officer for Delta Dental of California and Affiliates. Dr. Croley has more than 30 years of experience in the dental field, including 10 in private practice. At Delta Dental, he sets strategic policy and direction and oversees the patient-centered approach to dental care delivery. For more information, visit www.deltadental.com.

While some have speculated that this “Great Resignation” is about disgruntled employees trying to find work that makes them happy, the survey points to other factors as well. In fact, 46 percent of workers who indicate being generally happy at their current job say they are open to other job opportunities. Moreover, 2 in 5 of those same employees who indicate being generally happy at their current job are actively looking for a new job. “Understanding worker sentiment and expectations is key to improving employee retention and attracting a more skilled workforce,” said Terry McDonough, president of Education Technology Services at Strategic Education. “This survey reveals that employees expect employers to support their education and demonstrates the value of tuition assistance programs to hiring and retention in a competitive labor market.” The survey of working Americans found that tuition benefits could help improve employee job satisfaction, loyalty and retention. LACK OF UPSKILLING OPPORTUNITIES TOPS THE LIST FOR LEAVERS A new report revealed that 32 percent of employees reported they had changed jobs in the last 12 months because their employer wasn’t offering enough upskilling and training opportunities. The report, Data Literacy: The Upskilling Evolution, was developed by Qlik in partnership with The Future Labs and combines insights from expert interviews with surveys from over 1,200 global C-level executives and 6,000 employees. “Businesses not investing in upskilling will have a very real impact on workplace inequity and will put pressure on employees to invest significant sums of money in their personal development to keep up with technological requirements that are becoming essential in the workplace, such as data literacy,” said Kevin Hanegan, chief learning officer for Qlik. “This is not acceptable, and we must do more to close this very real data skills gap and encourage more learning opportunities at work.” Learning can occur anywhere, but it continues to be essential in the workplace. Qlik’s research revealed that business leaders and employees alike predict that data literacy — the ability to read, work with, analyze and communicate with data — will be the most in-demand skill by 2030.

mbabizmag.com • AUGUST 2022

HR Q&A | GET ANSWERS CAN EMPLOYERS OFFER EMPLOYEES DIFFERENT HEALTH PLAN BENEFITS?

Some employers may want to be selective and treat employees differently for purposes of group health plan benefits. For example, employers may consider implementing the following plan designs: • A health plan “carve-out” that insures only select groups of employees (for example, a management carve-out); • Different levels of benefits for groups of employees; or • Varied employer contribution rates based on employee group. In general, employers may treat employees differently, as long as they are not violating federal rules that prohibit discrimination in favor of highly compensated employees. These rules currently apply to self-insured health plans and arrangements that allow employees to pay their premiums on a pre-tax basis. The nondiscrimination requirements for fully insured health plans have been delayed indefinitely. Employers should also confirm that any health plan rules do not violate other federal laws that prohibit discrimination. In addition, employers with insured plans should confirm that carve-out designs comply with any minimum participation rules imposed by the carrier.

UNDER COBRA, WHEN MUST THE PLAN ADMINISTRATOR PROVIDE QUALIFIED BENEFICIARIES WITH THE GENERAL NOTICE?

The plan administrator must provide qualified beneficiaries with the General Notice within 90 days after initial plan coverage begins. The General Notice must also be sent to any new dependents added to the plan after the employee’s initial enrollment, within 90 days from the date coverage begins. For example, an employee currently covered under the health plan gets married. If the new spouse is added to the plan, the plan administrator must provide the new spouse with the General Notice within 90 days of the effective date of his or her coverage. Where a covered individual experiences a qualifying event within 90 days of becoming covered under the plan, the Election Notice should be provided to the covered individual. The General Notice need not be provided.

HOW SHOULD THE PLAN ADMINISTRATOR DELIVER THE COBRA GENERAL NOTICE?

The plan administrator may deliver a single notice addressed to a covered employee and the covered employee’s spouse at their joint residence, provided the plan’s latest information indicates that both reside at that address. Handdelivery of the General Notice to the employee at the workplace is deemed to be adequate delivery to the employee, but does not constitute delivery to the spouse. The plan administrator is not required to provide the General Notice to dependent children covered under the plan who live with the covered employee.

AUGUST 2022 • mbabizmag.com

Engage Remote Employees With Learning Opportunities With the remote workforce growing, employees can often feel disconnected and not as engaged with co-workers and the overall organization. Learning and development efforts can help re-engage employees, especially as COVID abruptly shifted many employees to a remote work setting. Why It Matters According to Gallup, 70 percent of workers in the United States are not engaged. Engaged employees are more than just satisfied with their jobs, they are committed to the organization and its goals. They have passion, pride and energy for their work and their employer, and are willing to go the extra mile on a regular basis. Employees who are truly engaged stay because they enjoy their work and support the company. With more hybrid and remote work taking place, consider the following benefits of online learning: • Develops motivation and ownership • Encourages collaboration • Improves productivity • Increases sense of community and purpose • Supports flexibility Additionally, online learning is scalable and can be easily personalized for employees. Online Training Employers should consider online training as an investment — an investment in both their employees and organization. Training could support better understanding of the organization, job responsibilities or industry topics. Keep in mind any mandatory training for your organization, like sexual harassment, work safety, first-aid training or other workplace-specific procedures. It’s important for all employees to follow local laws and regulations. Aside from offering training, consider tuition reimbursement for employee development. Employees may be interested in pursuing online courses or programs to advance their technical or industry knowledge. The goal is to make training accessible to all employees. Technology can be your greatest ally when training your workforce. To learn more about how to engage remote employees through learning and development efforts, contact the MBA at 814/833-3200 or 800/815-2660.

Stacey Bruce, SPHR, SHRM-CP, is the director of HR Services at the Manufacturer & Business Association. Contact her at 814/833-3200, 800/815-2660 or sbruce@mbausa.org.

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Battle of the forms: The importance of legal training for sales professionals

Stacey Bruce, SPHR, SHRM-SCP, director of HR Services at the Manufacturer Business Association, talks about one