COURSES
GUIDE
Do you know our McDonald’s University? Investing in our employees, always striving to have high-performing teams is something that is part of the DNA of Arcos Dorados. It is part of our mission, as one of the biggest and best employers, to invest in teams, offering development, training, and education aligned with the business strategies of the company. However, do you know all the opportunities we offer for this?
MISSION
We invite you to learn about McDonald’s University, which has as its mission stimulating the development of the company’s employees in all Latin America. Over the years, our University has been internationally recognized for the high level of its courses and training sessions and its academic excellence. Our programs and educational technology continuously evolve and we expand every year our strategic alliances with renowned universities in all Latin America.
In 2015, we will set up the new Development School. Its objective is to offer the best tools and discussions in order for us to be leaders in every market, dealing with relevant and important themes such as sustainability and management. In this way, thinking about your career, we invite you to learn about all the training tools that we put at your disposal. Woods Staton
President & CEO Arcos Dorados
Be the center of organizational culture of Arcos Dorados which provides continuous Education to stakeholders, capable of transforming knowledge into business results.
NEW DEVELOPMENT SCHOOLS NEW
OPERATIONAL OPERATIONAL OPERATIONAL OPERATIONAL DEPELOPMENT DEPELOPMENT DEPELOPMENT LEADERSHIP LEADERSHIP BUSINESS BUSINESS LEADERSHIP BUSINESS DEPELOPMENT LEADERSHIP BUSINESS EXCELLENCE EXCELLENCE EXCELLENCE EXCELLENCE SCHOOL SCHOOL SCHOOL SCHOOL SCHOOL SCHOOL SCHOOL SCHOOL SCHOOL SCHOOL
SCHOOL
Customer Service Products, Processes & Equipment
SCHOOL SCHOOL
People Management
SCHOOL
SCHOOL
Business Administration
Expansion
Project Management Finances
Portfolio of Restaurants
Diversity
Technology & Innovation
Sustainability
Sponsor: Woods Staton CEO
Sponsor: José Carlos Alcântara CFO
Citizenship & Corporate Culture Social Responsibility
Management of Segments
1
Sponsor: Sergio Alonso COO
SCHOOL
Sponsor: Sebastián Magnasco Development VP
HU COURSES
OPERATIONAL EXCELLENCE SCHOOL
In this school, courses address the areas of “Customer Service”, “Products, Processes & Equipment” & “Management of Segments”. Content & tools are LEADERSHIP BUSINESS presented to prepare DEPELOPMENT theSCHOOL professional to achieve SCHOOL SCHOOL operational excellence in restaurants.
MANAGEMENT OF SEGMENTS COURSE POTENTIALIZING
BUSINESS SEGMENTS
TARGET AUDIENCE Managers & Segments Consultant, Operations, Marketing & Owner/Operators.
COMPETENCIES TO DEVELOP
SCHOOL
LEADERSHIP SCHOOL
COURSE LENGTH
Deliver participants the necessary tools to help maximize sales, make right decisions, manage & control business segments.
4 days
LEARNING METHODS
IDIOMAS
100% ON-SITE - Individual & group dynamics - Exposure with debates - Activities in restaurants
- Business Oriented - Strategic Thinking - Customer Oriented
ERATIONAL CELLENCE
OBJECTIVE
Spanish & Portuguese
Focused on the behavioral area, the School of Leaders prepares the leader in the fields of “People Management”, “Citizenship & Corporate Culture”, “Social Responsibility” DEPELOPMENT BUSINESS & “Diversity”, enforcing all values, company mission SCHOOL SCHOOL & vision.
PEOPLE MANAGEMENT COURSE TRIDIMENSIONAL
LEADERSHIP
TARGET AUDIENCE MD, President, Directors & Managers of all business areas, Owner/Operators & Suppliers.
COMPETENCIES TO DEVELOP -
Self-knowledge Integrity & Credibility Commitment & Inspiration Promote high performance teams
OBJECTIVE
COURSE LENGTH
Improve key leadership skills for our business, developing key leadership concepts focused on behavioral skills. Provide an assessment of values of the manager as a leader of processes/people & a source of reference & influence for his/her followers; Based on the learning of their role as an individual, a coach and a manager of organizational change.
5 days
LEARNING METHODS
LANGUAGES
100% ON-SITE - Exposure to debates - Individual & group dynamics - Role play
Spanish & Portuguese
2
INTEGRATED LEADERSHIP PROGRAM
TARGET AUDIENCE Directors & Department managers of all areas of the business.
COMPETENCIES TO DEVELOP -
Strategic Thinking Commitment & inspiration Effective Communication Integrity & Credibility
OBJECTIVE
COURSE LENGTH
Create a leadership program which allows our leaders to understand & work with a new model of company competencies, as well as understand all variables which interfere with the experience of an area leader, a business, a team & their life. Allows the leader to have a comprehensive view of his/her responsibilities & challenges.
3 days
LEARNING METHODS
LANGUAGES
100% ON-SITE - Exposure with debates - Individual & group dynamics - Role play
Spanish & Portuguese
CITIZENSHIP & CORPORATE CULTURE COURSE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE* * This course is an extension of the HU curriculum in the divisional academic training centers.
3
TARGET AUDIENCE Directors, Managers, Consultants of all areas of the business, Owner / Operators & Suppliers.
COMPETENCIES TO DEVELOP - Self-knowledge - Integrity & Credibility - Commitment & Inspiration
OBJECTIVE
COURSE LENGTH
Providing personal and professional development, increasing performance capacity through centralized leadership based on principles talks.
2 days
LEARNING METHODS
LANGUAGES
100% ON-SITE - Exposure with debates - Individual & group dynamics
Spanish & Portuguese
ADERSHIP SCHOOL
BUSINESS SCHOOL
“Project Management”, “Business administration” & “Finances” are topics addressed in this school which provides professionals fundamentals to manage a DEPELOPMENT business in order to reach results & add value to the SCHOOL brand.
BUSINESS ADMINISTRATION COURSE BUSSIESS LEADER PRACTICES (BLP)
TARGET AUDIENCE Restaurant Managers and Fast Track.
COMPETENCIES TO DEVELOP -
NEW CONSULTANT DEVELOPMENT PROGRAM
Result Oriented Innovation & change Customer oriented Strategic thinking Effective communication
TARGET AUDIENCE Consultants in all business areas (Operations, Marketing, Human Resources, Equipment, Training & Security).
COMPETENCIES TO DEVELOP -
Strategic thinking. Result oriented. Customer oriented. Commitment & inspiration. Effective communication.
OBJECTIVE
COURSE LENGTH
Prepare the manager with the necessary skills to lead people & consequently improve performance within restaurants. Provide tools to create strategic business plans, preparing the manager to properly use resources, understand the impact of their decisions & their communication, to help them achieve their goals.
5 days
LEARNING METHODS
LANGUAGES
100% PRESENCIAL - Exposure to debates - Individual & group dynamics - Role play - Video analysis - Case studies
Spanish, Portuguese & English
OBJECTIVE
COURSE LENGTH
Prepare new consultants to have a broad vision when making strategic decisions & the impact of their role in the company. Strengthen their knowledge in business & profitability; improve skills as a negotiator, leader & communicator.
4 days on-site and 5 months Online
LEARNING METHODS
LANGUAGES
80% ONLINE / 20% ON-SITE - Exposure with debates - Individual & group dynamics - Role play - Distance learning (virtual collaboration with a professor, eLearning, chat)
Spanish, Portuguese & English
4
NEW MANAGER DEVELOPMENT PROGRAM
TARGET AUDIENCE Department managers from all areas of the business.
COMPETENCIES TO DEVELOP -
EFFECTIVE PRESENTATION & FACILITATION TECHNIQUES COURSE* * This course is an extension of the HU curriculum in Divisional Academic Training Centers.
PRESS RELATIONS COURSE*
Strategic thinking Result oriented Promote high performance teams Commitment & inspiration Effective communication
TARGET AUDIENCE Managers & Consultants from all business areas (Operations, Marketing, Human Resources, Equipment, Training & Security) & Owner/Operators.
COMPETENCIES TO DEVELOP - Effective Communication - Commitment & inspiration
TARGET AUDIENCE Directors, Managers & Consultants from all areas of the business & Owner/Operators.
* This course is an extension of the HU curriculum in Divisional Academic Training Centers.
COMPETENCIES TO DEVELOP - Strategic thinking - Effective communication - Integrity & credibility
SUPPLY CHAIN FOR LEADERS MODULE II
TARGET AUDIENCE Supply Chain employees of Arcos Dorados.
COMPETENCIES TO DEVELOP
5
-
Analytic thinking Strategic thinking Result-oriented thinking Client-oriented thinking Promote high-performance teams/groups
OBJECTIVE
COURSE LENGTH
Prepare managers to solve complex business challenges by putting in place strategies, conducting finances & influencing their team, converting the team into a high performance one so that they can achieve objectives successfully.
4 days on-site and 5 months Online
LEARNING METHODS
LANGUAGES
80% ONLINE / 20% ON-SITE - Long distance learning (virtual collaboration with a professor, e-learning, case discussions) - Group & individual dynamics - Role play
Spanish & Portuguese
OBJECTIVE
COURSE LENGTH
Develop & perfect presentation skills in public, as well as prepare the student to give tools & courses using facilitation techniques.
3 days
LEARNING METHODS
LANGUAGES
100% ON-SITE - Exposure with debates - Individual & group dynamics - Role play - Video Analysis
Spanish & Portuguese
OBJECTIVE
COURSE LENGTH
Convey communication tools so that participants may conduct special situations in their zones of trust and properly use key messages to distinct audiences.
2 days
LEARNING METHODS
LANGUAGES
100% ON-SITE - Case Studies - Individual & group dynamics - Role play - Video analysis
Spanish & Portuguese
OBJECTIVE
COURSE LENGTH
Facilitate places for interchange, reflection and analyses which enable the participants to: - Strengthen and deepen their knowledge on Work Philosophy in the Supply Chain Field - Unify work criteria and valued practices for the department - Calibrate strategic thinking and the global vision of the business to the management challenges of the Supply Chain
5 days
LEARNING METHODS
LANGUAGES
100% ON-SITE - Presentation of the content with the solution of application - Exercises and Analyses
Spanish
PROJECT MANAGEMENT PROJECT MANAGEMENT COURSE
TARGET AUDIENCE Directors & Managers of all business areas (project leaders). Owner / Operators.
COMPETENCIES TO DEVELOP -
Strategic thinking Result oriented Innovation & change Promote high performance teams
OBJECTIVE
COURSE LENGTH
Understand the specific methodology of Arcos Dorados for project management; start using standard tools to define, deploy & control projects; know the processes used for the lifecycle of projects, and what the responsibilities for each area are.
3 days
LEARNING METHODS
LANGUAGES
100% ON-SITE - Case study - Individual & group dynamics - Exposure to debates - Role play
Spanish & Portuguese
FINANCES COURSE FINANCIAL VISION FOR BUSINESS LEADERS
TARGET AUDIENCE MD, President, Directors, Department managers of all areas.
COMPETENCIES TO DEVELOP - Strategic thinking - Result oriented - Integrity & credibility
MANAGEMENT & FINANCIAL CONTROL OF THE BUSINESS COURSE* * Course given every 2 years.
TARGET AUDIENCE Controller.
COMPETENCIES TO DEVELOP - Strategic thinking - Result oriented - Integrity & credibility
OBJECTIVE
COURSE LENGTH
Provide participants the knowledge of macroeconomics, finances & accounting regarding key concepts of business management, which allows them to improve the understanding of such variables and therefore contribute to the decision making process.
4 days
LEARNING METHODS
LANGUAGES
100% ON-SITE - Exposure to debates. - Individual & group dynamics. - Role play.
Spanish & Portuguese
OBJECTIVE
COURSE LENGTH
Provide a description of the structure & organization of Arcos Dorados. Understand the role of the controller & basic objectives. Analyze & review financial concepts applied to business management, the reports & tools available. Align & unify the focus of work & discipline.
5 days
LEARNING METHODS
LANGUAGES
100% ON-SITE - Individual & group dynamics. - Role play.
Spanish & Portuguese
6
INESS
With a focus on “Expansion”, “Portfolio of restaurants” and “Sustainability”, the strategy of this school involves: identification, elaboration and offering the needed Development solutions so that Arcos Dourados can accomplish its vision.
DEPELOPMENT
HOOL
SCHOOL
ADVANCED DEVELOPMENT COURSE
TARGET AUDIENCE Gerente y Jefe de bienes raíces y de proyectos. Gerente de otras disciplinas (Operaciones y Finanzas).
COMPETENCIES TO DEVELOP - Strategic thinking - Result oriented
ADVANCED DEVELOPMENT COURSE FOR BUSINESS LEADERS
OBJECTIVE
COURSE LENGTH
Broaden the strategic vision of the business in Development, Operations & Finance teams, broadening the concept “vision planning” for planning, expansion & profitable optimization of the portfolio of restaurants.
3 days
LEARNING METHODS
LANGUAGES
100% ON-SITE - Exposure to debates - Individual & group dynamics - Role play - Work in an area in the market
Spanish & Portuguese
TARGET AUDIENCE
OBJETIVO
COURSE LENGTH
President, MDs, Directors and managers of all areas of the business.
Give a deep understanding of the restaurant development stages and its importance for the success of the company. Increase the understanding of the available tools and resources to optimize the impact of the development responsibilities.
3 days
COMPETENCIES TO DEVELOP
LEARNING METHODS
LANGUAGES
-
Strategic thinking Commit and inspire Integrity and credibility Foster high-performance teams
100% ON-SITE - Presentation with debates - Group and individual dynamics - Simulations of situations
Spanish & Portuguese
McDonald’s University, working to ensure that all training is transformed into business results, developed a system to follow-up on goals (ROI). The mission of this process is to measure the return on investment of the learning received in our courses, analyzing the impact of learning in the practical delivery of responsibilities (objectives) of the participant when returning to their area of work.
7
PARTNERSHIPS WITH UNIVERSITIES & BUSINESS SCHOOLS STUDIES
UNIVERSITIES & BUSINESS SCHOOLS
Post-Graduation
COURSE Business Management
FGV Fundação Getulio Vargas One of the most highly recognized educational institutions of Brazil
STUDIES
MBA Strategic Sustainable Development
MBA
STUDIES
UNIVERSITIES & BUSINESS SCHOOLS
COURSE
COURSE Business Management
MBA
FIA Fundação Instituto de Administração Três vezes consecutivas ganhadora do melhor MBA do Brasil pela revista “Você S/A”
STUDIES MBA
COURSE Strategic Management of Business
OBJECTIVES - DISCIPLINES -
Leadership & Innovation Business Marketing Technology & Information Products & Services Negotiation General Accounting People Management Project Management Company Strategy Creation & Viability of Projects Communication Techniques Financial Management Financial Math
OBJECTIVES - DISCIPLINES - Climate change - Management of stakeholders - Supply chain and waste management - Conscious consumption - Sustainable Risk Management - Sustainable Value Creation - Environmental management and Sustainable Development - Strategies of companies - Quality management services - Relationship Marketing - Business diagnosis Development - Strategic Governance
METHODOLOGY 80% PRESENCIAL at McDonald’s University 20% ONLINE
LANGUAGES Portuguese LENGTH 18 months
METHODOLOGY 50% ON-SITE at McDonald’s University 50% ONLINE
LANGUAGES Portuguese
LENGTH About 22 meses
OBJECTIVES - DISCIPLINES
METHODOLOGY
- Strategic Management of Organization & Competitiveness - The Economic Environment & Business Decision - International Business Management - Managerial Accounting, Cost Management and Corporate Finances - People Management & Organizational Change - Marketing - Operations & Production Management - Project Management - Management Skills in the Decision Making Process
100% ON-SITE at McDonald’s University
OBJECTIVES - DISCIPLINES
METHODOLOGY
- The Economic Environment & Company Decision - Strategic Management of the Organization & Competitiveness applied to the business - Finances & Company Accounting - People Management - Business Marketing, Digital & Retail - Communication in Markets - Markets & Business Models - Research & Market Analysis - Strategic Management of Operations - Management Skills for Decision making
LANGUAGES Portuguese
LENGTH 24 months
100% ON-SITE at McDonald’s University
LANGUAGES Portuguese
LENGTH 24 months
8
UNIVERSITIES & BUSINESS SCHOOLS
STUDIES Technologists Degrees
COURSE Retail Marketing
UM Universidade Morón
OBJECTIVES - DISCIPLINES
METHODOLOGY
Develop professionals in the field of retail capable of considering the economic reality, legal regime, socio-political factors, cultural issues and preservation of the environment for decision making, improvement of sales, optimize the use of resources and enhance the company’s social responsibility in order to achieve the common economic good and increased utilities, applying ethical and technical knowledge addressed in the various career disciplines.
100% ONLINE
LANGUAGES Spanish LENGTH 48 months
UNIVERSITIES & BUSINESS SCHOOLS
STUDIES Online University Education
Unip Universidade Paulista
COURSES
METHODOLOGY
A unique partnership between McDonald´s University and UNIP University all Arcos Dorados employees and relatives can enroll in a bachelor or associate degree program starting at R$ 221,11 per month. • Associate degree in Marketing 2 years • Associate degree in H 2 years • Associate degree in Management Processes 2 years • Associate degree in Information Technology 2 years • Associate degree in Financial Management 2 years • Associate degree in Logistics 2 years • Business Administration 4 years • Accountancy 4 years
100% ONLINE WITH EXAMS AT THE HU
LENGTH 2 to 4 years
OPEN PROGRAMS McDonald’s University additionally relies on open programs in the area of education, as part of the tools used for the development of our leaders & their participation in the community.
Present themes which help in the development of competencies, the achievement of objectives & business strategies, where the lecturers are specialists on themes of the Latin America & Arcos Dorados market.
9
Strengthen our image amongst opinion makers & become familiar with the best practices of recognized companies, universities & business schools of Latin America.
Participate in the development of students from public schools in Brazil and transmit to them information & skills focused on leadership practices, preparing them for the future work market.
ONLINE COURSES HU TECHNOLOGY & INNOVATION
UNIVERSITIES & BUSINESS SCHOOLS
STUDIES University Extension
COURSE Basic Management Course (BMC)
SENAC Over 65 years of experience in the area of education
OPERATIONAL EXCELLENCE
LEADERSHIP
SCHOOL
SCHOOL
BUSINESS SCHOOL
OBJECTIVES - DISCIPLINES
METHODOLOGY
Broaden the vision of business management & strengthen the leadership profile of the manager. Providing main information on the following disciplines: Human Resource Fundamentals, Principles of Finance, Basic Marketing, and Management Skills.
100% ONLINE Distance learning (virtual collaboration with the professor, e-learning, case discussions, and assessments).
TARGET AUDIENCE Restaurant Managers & Staff
LANGUAGES Spanish & Portuguese
LENGTH 9 months
UNIVERSITIES & BUSINESS SCHOOLS
STUDIES Courses and tools
COURSE
OBJECTIVES - DISCIPLINES
Expand the business administration vision and Intermediate Administration Course strengthen the leadership profile, offering the essential information of the following disciplines: (IAC) Human Resources, Finance, Basic Marketing and Management Skills.
TARGET AUDIENCE Department Managers and Business Consultants.
METHODOLOGY 100% ONLINE Distance learning (virtual collaboration with the lecturer, e-learning, case discussions and evaluations).
LANGUAGES Portuguese
LENGTH 6 months
UNIVERSITIES & BUSINESS SCHOOLS
STUDIES Courses & Tools
Harvard ManageMentor Harvard is one of the most renowned universities in the world.
COURSE Business Tools Program
OBJECTIVES - DISCIPLINES -
Customer Focus Conflict Management Financial Fundamentals Retaining Talent
TARGET AUDIENCE Restaurant Managers & Staff
METHODOLOGY 100% ONLINE
LANGUAGES Spanish & Portuguese
LENGTH 4 months
10
DEPELOPM
SCHOOL
COURSES ON ARCOS DORADOS ONLINE TRAINING CAMPUS COURSES IN CAMPUS TRAINING ONLINE MCDONALD’S UNIVERSITY Arcos Dorados has a virtual education platform multi-language, in which you will find more than 50 online courses available permanently. The courses are designed for learners to develop their skills and thus impact the business results. Each user can access the Campus Online-HU Training and select your Division, Country and Department to know which courses are available for it.
HOME TRAINING COURSES
TARGET AUDIENCE
Introduction to Educational Technology
This course is addressed to all of Arcos Dorados users for them to know every Education Technology resource in the company.
All employees
Rules of Conduct and Anticorruption policies
This course is addressed to every employee in Arcos Dorados in order to provide them with the Business Conduct Standards and Anticorruption and Money-Laundering Prevention Policies.
All employees
Security Information
This course is addressed to every company collaborator. It provides tools for the identification of the main common data management threats and mistakes.
All employees
This presentation is aimed at introducing the systems used in the company to employees.
All employees
Introduction to systems Introduction to Oracle and Warehouse
This course is addressed to every user that needs to start using the Warehouse and Oracle business application.
TRAINING COURSES IN PROCESSES AND BUSINESS AREAS
TARGET AUDIENCE
Feedback Meeting in PGD
This course is intended for all employees of the company. Provides tools to give feedback efficiently in the Process of the Performance Management.
Staff & Restaurants
Closure PGD evaluation
This course is designed for all employees of Staff of Arcos Dorados. Presents the activities performed in the closing stage of the performance evaluation, who participates and why is it important.
Staff & Restaurants
Supply Chain
LSM New Consultants Business Real Estate Program Construction Program
11
Staff e Restaurantes
This course is addressed to Arcos Dorados Supply Chain tasks collaborators.
Staff of Supply Chain
This course will provide tools for the understanding of LSM, LSP pyramid, and steps for the making of an LSM plan.
Staff & Restaurants
This course is addressed to New Consultants, for them to develop their leadership competencies, business acumen and consulting skills.
Consultants Business
This program aims to give an approximation of the concepts, processes and tools of Real Estate in Arcos Dorados.
Staff
This program aims to provide an initial approach to the concepts of construction: role of project manager and stages of restaurant development.
Staff
TRAINING COURSES IN APPLICATIONS AND SYSTEMS
TARGET AUDIENCE
This course is addressed to every company user in charge of executing reports with MicroStrategy tool.
Staff & Restaurants
VEMI
This course includes the sales and product mix data tools from the restaurants back office. VEMI module usage strengthens the management control mechanisms and favors the agility in the decision making process based on solid data.
Staff & Restaurants
FOOD
This course is addressed to users of the Food tool.
Staff & Restaurants
Matrix
This course is addressed to restaurant managers beginning to make purchase orders and forecast.
Staff & Restaurants
Microstrategy
I-Expenses
This course is addressed to users that input expenses for reimbursement, render advance payments made and corporate credit card expenses.
Staff
General Accounting
This course is addressed to GL module (General Accounting) users who need information for the manual entrance of records, its correction, removal or annulment.
Staff
Purchase Orders
This course is addressed to users that register and approve purchase orders in Oracle Financials in order to hire services or buy products.
Staff
IDM
This course is addressed to every company user with the IDM tool enabled and who need to learn how to manage access to the different corporate applications.
Staff
This course is designed for users making queries in the P&L Web application.
Staff & Restaurants
This course is addressed to SHRMS tool users.
Staff & Restaurants
This course is aimed at providing training to users who need to start queries and create reports based on Oracle Financials in Discoverer.
Staff & Restaurants
This course is addressed to restaurant managers starting to manage shifts.
Staff & Restaurants
This course provides the tools required for the use of the production module of SLAD restaurants.
Staff & Restaurants
Times
This course is designed for restaurant managers. It provides the skills to effectively operate the schedules system.
Staff & Restaurants
Orders
This course is addressed to every restaurant manager in charge of procurement; it provides tools for the proper administration of the orders system.
Staff & Restaurants
TCM
This presentation is addressed to every SLAD restaurant manager; it will teach them how to interpret the information that TCM transmits to restaurants.
Staff & Restaurants
P&L Web
SHRMS
Discoverer
SMS
Production
Sign up for Campus to meet all courses available. There are more than 50! 12
DIVISIONAL & REGIONAL COURSES, CORE CURRICULUM COURSE RESTAURANT LEADERSHIP PRACTICES (RLP)
TARGET AUDIENCE Crew, Assistant Managers.
OBJECTIVE
COURSE LENGTH
Develop necessary skills so that restaurant managers may successfully manage all their responsibilities in the restaurant, focused on team building.
5 days
COMPETENCIES TO DEVELOP -
COURSE EFFECTIVE MANAGEMENT PRACTICES (EMP)
COURSE
TARGET AUDIENCE Shift Managers.
COMPETENCIES TO DEVELOP - Customer oriented - Results oriented - Effective communication
TARGET AUDIENCE Area Manager.
COMPETENCIES TO DEVELOP - Customer oriented - Results oriented
13
Exposure to debates. Individual & group dynamics. Role play. Video Analysis.
PLACE Countries – Regional Academic Training Centers
OBJECTIVE
COURSE LENGTH
Expose business management concepts, using the concepts of “7 Habits” along with the 12 systems tools.
5 days
COMPETENCIES TO DEVELOP Self-knowledge Result oriented Promote high-performance teams Effective communication
(CGP)
EQUIPMENT COURSE (CAE)
LEARNING METHODS -
TARGET AUDIENCE Crew, Assistant Managers.
-
SHIFT MANAGER
Result oriented Promote high performance teams Effective communication Strategic focus
LEARNING METHODS -
Exposure to debates Individual & group dynamics Role play Activities in restaurants
PLACE Countries – Regional Academic Training Centers
OBJECTIVE
COURSE LENGTH
Develop basic skills for getting along with people, promote a respectful work environment, provide Q,S,C & V, achieve total customer satisfaction, provide coaching & value people.
5 days
LEARNING METHODS
PLACE
- Exposure to debates - Individual & group dynamics - Activities in restaurants
Countries – Regional Academic Training Centers
OBJECTIVE
COURSE LENGTH
Deliver necessary tools for preventive & corrective maintenance of restaurant equipment, seeking to have quality products, carry out all food safety processes & have operating equipment at 100%.
3 days
LEARNING METHODS
PLACE
- Individual & group dynamics. - Work in the restaurant.
Countries – Regional Academic Training Centers
COURSES
GUIDE
Learning today, leading tomorrow.
Alameda Amazonas, 113 - Alphaville S達o Paulo - 06454-070 www.mcdonaldsuniversity.com
100%