OUR CLEAN PLEDGE Cleaning Products & Protocols In accordance with EPA and CDC guidelines, we are thoroughly and routinely cleaning and disinfecting all public spaces, common areas, and guest rooms with EPA-approved cleaning solutions. Our enhanced cleaning protocols adhere to EPA and CDC guidelines with a focus on ensuring the health and safety of guests and associates. Public spaces and common areas, including the lobby, will be cleaned and disinfected more frequently. Guest rooms will be deeply cleaned and disinfected between guest stays, limiting in-room service during the stay. Hand sanitizer stations are located throughout all high-traffic areas of the hotel.
Transmission Barriers PERSONAL PROTECTIVE EQUIPMENT (PPE) All associates will wear appropriate PPE, including a face mask and gloves, as part of their uniforms. New PPE will be provided to associates at the start of each shift to be disposed of and replaced after each use. Disposable face masks and gel sanitizers will be available for guests at the front desk upon request.
SOCIAL DISTANCING As recommended by the CDC’s social distancing guidelines, guests and associates shall practice physical distancing by standing at least six feet away from other people not traveling with them. Any area where guests or associates gather will be clearly marked for appropriate physical distancing with decals and/or signage. When applicable, lobby furniture and other public seating areas will be reconfigured to promote distancing.
INSTALLING PHYSICAL BARRIERS Transparent plexiglass shields may be installed at highcontact areas such as the front desk and valet station.
Enhancing Sanitation EMPHASIS ON HYGIENE & CLEANLINESS In accordance with CDC recommendations, all associates shall wash their hands with soap and warm water for 20 seconds at the beginning of each shift and at least once every hour, especially during key times when germs are likely to spread (while cleaning, after using the restroom, after sneezing or coughing, etc.) as well as prior to putting on personal protective equipment (PPE).
HEALTH & SAFETY SIGNAGE Signage displaying health and hygiene reminders, including proper way to wear, handle, and dispose of face masks, proper hand washing and sneezing techniques, social distancing guidance, as well as the importance of avoiding touching your face, will be prominently displayed in all high-traffic areas of the hotel.
DEEPER MORE FREQUENT CLEANING Enhanced cleaning protocols will require frequent and thorough cleaning and disinfecting of high-touch areas and items. EPA-approved Ecolab cleaning solution will be used throughout the hotel.
CLEANLINESS TRAINING As proper training is essential to ensuring the safety and wellbeing of our associates and guests, all associates will receive training on these enhanced cleaning and safety protocols. Additionally, each property will identify and designate Cleanliness Champions responsible for leading and facilitating cleanliness protocols to ensure guest and associate safety. 2020 | Proprietary & Confidential | McKibbon Hospitality | Updated May 29, 2020 This document may not be shared with a third party without written consent from McKibbon Hospitality.
LOBBY HIGH-TOUCH AREAS The following high-touch lobby areas will be thoroughly cleaned and disinfected (at minimum) every hour using Ecolab cleaning solution.
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2
3
6
7
8
1
Entrance/Exit Doors
5
Hydration Station
8
Tables
2
Front Desk Counter
6
Elevators
9
Lobby Restrooms
3
Phone Handsets, Dial Pads, and Keyboards
7
Luggage Carts
10
4
Credit Card/ATM Machine
Market Fridge & Freezer (if applicable)
2020 | Proprietary & Confidential | McKibbon Hospitality | Updated May 28 2020 This document may not be shared with a third party without written consent from McKibbon Hospitality.
GUEST ROOM HIGH-TOUCH AREAS The following high-touch areas in all guest rooms must be cleaned and disinfected using Ecolab cleaning solution.
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9
2
6 5
1
Switches & Electronic Controls (lights, lamps, switches, and electronic controls)
2
Handles & Knobs
3
Major Bathroom Surfaces
(doors, closets, drawers, furniture knobs, drapery handles, and appliances)
(toilet handles and seats, splash walls, shower/tub controls, and sick faucets)
5
1
Telephones, Remote Controls & Clocks (handsets, dial pads, and
3 7
10
8
Glassware, Dishes, Silverware & Appliances
9
Hard Surfaces
function buttons)
6 7
Bedding, Linens & Towels (duvet covers, pillowcases, sheets, and towels)
Bath Amenities (bulk dispensers, individual amenities, tissue boxes, soap dishes, amenity trays, and hair
(tables, desk, and nightstand)
10
Closet Goods (hangers, iron, ironing board, safe handle, and keypad)
dryer)
4
Climate Control Panels 2020 | Proprietary & Confidential | McKibbon Hospitality | Updated May 29, 2020 This document may not be shared with a third party without written consent from McKibbon Hospitality.