MD Expo Baltimore Pre-Show Planner by MD Publishing

THE SHOW FOR BIOMEDICAL/HTM PROFESSIONALS!

Baltimore P R E -S H O W P L A N N E R

OCTOBER 17-19, 2019

October 17-19, 2019 • Baltimore

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Baltimore! GET READY FOR

MD Expo has set the bar for HTM conferences for almost 20 years by providing world-class educational sessions, top-flight networking opportunities and an exhibit hall filled with the latest technology, service and equipment options. It also provides opportunities for meaningful interactions with HTM thought leaders and peers from around the nation.

Free

SUPPORTED BY

ADMISSION *ONLY available to individuals employed with a hospital, health care facility, or are active military/students.

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ADVANCING THE BIOMEDICAL/HTM PROFESSIONAL

October 17-19, 2019 • Baltimore

MD Expo strives to provide healthcare technology management professionals with a unique, intimate and rewarding conference second to none. For three eventful

days, clinical engineers, biomedical technicians, directors and managers, procurement/asset managers and others responsible for medical technology will gather in a one-of-a-kind warm and welcoming environment to network with peers, and to learn the latest technologies and advances in HTM. Find out what everyone has been talking about; this is one event you can’t afford to miss!

What to Expect

•• Industry-leading speakers covering the hottest topics in HTM, compliance, IT, imaging, equipment service and management. •• CBET Review •• CompTIA A+ Prep Course

•• Over 40 hours of education pending CE approval •• World-class exhibit hall with the latest technology, products and services

•• Keynote address featuring Anthony J. Montagnolo, Chief Operating Officer and Executive Vice President, ECRI Institute •• Three great networking events to connect with colleagues

THURSDAY

Schedule

OCTOBER 17

OCTOBER 18

OCTOBER 19

8 AM-5 PM CompTIA A+ Prep Course*

7-8 AM Continental Breakfast

9 AM-4:30 PM CBET Review**

8-11:30 AM Exhibitor Set-Up

8-9:15 AM Keynote Address

10:30 AM-12 PM Reverse Expo (Part I)

8 AM-12:45 PM Education

9:45 AM-12:30 PM Education

2-4 PM Workshops

12:30-4 PM Exhibit Hall

4-5 PM Happy Hour

6 PM MD Expo Block Party

10 AM Registration

1-5 PM Exhibitor Set-Up 1:30-3 PM Reverse Expo (Part II) 5 PM MD Expo Welcome Reception

FRIDAY

7 AM Registration

sponsored by:

*$200 fee to attend A+ Prep Course **$125 fee to attend CBET Review

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October 17-19, 2019 • Baltimore

EDUCATION Thursday, October 17 THURSDAY

8 AM-5 PM

CompTIA A+ Prep Course Garrett Seeley, Associate Professor of Biomedical Equipment Technology, Texas State Technical College-Waco This will be an all-day class to prepare for CompTIA A+ Exams 220-901 and 220-902. It is intended that students from this class will also take the Networking Basics lectures offered on the next day of the conference. When combined, these classes will cover the knowledge needed to earn a CompTIA A+ IT technician certification. *NOTE: $200 fee applies for CompTIA A+ Prep Course registration. VIP Pass not applicable.

THURSDAY

9 AM-4:30 PM

CBET Review David Scott, CABMET Certification Study Group Organizer, Children’s Hospital Colorado Do you want to elevate your career to a new level? Have you thought about becoming a Certified Biomedical Equipment Technician (CBET)? Are you ready? This class will review all aspects of the CBET exam and will get you headed toward passing. This year marks the 15th anniversary of the CABMET CBET Review. CABMET has helped hundreds of techs with CBET. Handouts (USB sticks) will be provided. *NOTE: $125 fee applies for CBET Review Course registration. VIP Pass not applicable.

“Insightful for any HTM employee.” G. Apers, Biomedical Engineer

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THURSDAY

2-4 PM

WORKSHOP

Strategic Planning for HTM Departments Carol Davis-Smith, President, Carol Davis-Smith & Associates LLC As HTM professionals, we often find ourselves with more “priority projects” than hours in the day. In addition to the priorities we set for ourselves based upon our technical roles and responsibilities; we also have any number of “strategic imperatives” assigned to us as priorities. How do we know which are truly priorities? And what’s the prioritization of priorities? This workshop should be immediately applicable to supervisors, managers, directors and other management roles. Staff (individual contributors) may also find this workshop helpful in becoming stronger contributors to the HTM department’s success. Those individuals seeking to advance into management roles will find the workshop useful in developing perspective and skills that will support career growth. HTM teams are encouraged to attend the workshop together to jump-start strategic planning work. Individual attendees will have the opportunity to partner with others and/or work independently. Limited 1:1 support will be provided. WORKSHOP

Creating Compelling Messages & Value for the C-Suite Alan Gresch, VP of Client Success, Healthcare, Accruent LLC This workshop will help attendees understand how to: • Create a compelling business plan • Deliver more than the standard PM/break fix • Help your executives solve their cost challenges • Become recognized as someone your executive leadership team can count on for innovative solutions

ADVANCING THE BIOMEDICAL/HTM PROFESSIONAL

October 17-19, 2019 • Baltimore

WORKSHOP

Managing Conflict in the Workplace Corrie Schumacher, Global Marketing & Field Resources, Spacelabs Healthcare This course covers essential communication tools that will enable anyone to recognize, defuse and minimize conflict in the workplace. We start with understanding the causes of conflict and the reasons that we react and behave the way we do. We then define emotional intelligence and the responses that will prevent conflict from escalating and investigate strategies for mitigating further conflict and stress. We discuss actual field scenarios and potential approaches to dealing with conflict and different types of "difficult people." The presentation concludes with a discussion about utilizing a win/win conversation starter to help filter out emotions and achieve positive results.

Friday, October 18 FRIDAY

8-9:15 AM

Transducer Cost Savings Through Understanding and Communication Hobie Sears, Senior Territory Manager, Trisonics This presentation will cover common transducer failures and damage with an emphasis on understanding the difference between normal wear compared to damage. This translates into defining the root cause of the problem, which is necessary in moving toward cost savings. We will then look at communication methods that explain processes and corrective actions without damaging your relationship or falling into a discourse of blame. The presentation will conclude with steps for creating a transducer care plan to help your facility manage these expensive assets in the safest manner.

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“ MD Expo was excellent. the content was on point and relevant for the attendees. The networking opportunities were excellent.” C. Nowak, Corporate Director Increasing the Role of Automation in Quality Assurance Workflow Gerald Zion, Global Training Manager, Fluke Biomedical The session is intended to cover the role of workflow automation in streamlining and standardizing medical device testing, as well as improving hospital quality assurance programs.

Building a Medical Device Security Management Plan Inhel Rekik, Director of Health Technology Security, MedStar Health How easy is it to implement security into the life cycle of medical devices managed by several departments across multiple facilities at a health system? How do you engage different stakeholders and define standards and processes that can be applied to several departments such as clinical engineering, imaging, lab and pharmacy? How do you hold them accountable? The speaker, a former HTM professional who has moved to IT security will share a strategy and tools deployed to build a security program that can be applied across multiple departments. The session will cover standards, best practices and procedures that apply to every aspect of the life cycle of medical devices. The session will also outline current trends in medical devices such as artificial intelligence, cloud computing and mobile technology, their security concerns and how to prepare for their deployment.

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October 17-19, 2019 • Baltimore

Strategic Planning for Clinical Engineering Departments – A step-by-step guide Samantha Jacques, Director, Clinical Engineering, Penn State Health System This session will cover tools that can be used to develop a strategic plan for clinical engineering departments. This includes development of a mission and vision, a scope of services and guiding principles. The presenter will then discuss how to catalog a department’s operational challenges, complete a SWOT analysis, prioritize issues and develop goals for the next 3-5 years. Discussion will also include how to align goals throughout the organization as well as track results.

An Introduction to Defibrillator Testing Brittany Schmidke, National Business Development Manager, Rigel Medical Join Brittany as she familiarizes the audience with the defibrillator, the heart and how it works, and the importance of electrical safety testing for defibrillators.

PRODUCT DEMO

AIMS 3 Aaron Peters, Product Manager, Phoenix Data Systems, Inc. AIMS 3 is a complete redesign capitalizing on more than 35 years of user input and experience, resulting in improved screen workflows to optimize efficient and accurate data entry by technicians. This latest iteration of AIMS is browser-agnostic and renders to any screen size, with the full application accessible from any device, including smartphones and tablets. Also new in this version are unlimited user-defined fields, customizable screen layouts, and a full system audit trail. Adding to the current feature/functions are a personal home screen with dashboards, dynamic analytics, and user-defined metrics related to performance consistency and standards. Join us to experience the next generation of HTM Software. 6 MDEXPO BALTIMORE, MD

9:45–11 AM

Using Analytics and Benchmarking in HTM – Why is it important? Doug Brown, Vice President, Superior Analytics Attendees will leave with a better understanding of what analytics are available, which ones are most frequently measured against a known standard benchmark and how to use them to better manage the modern-day HTM department.

Networking Basics – Part I Garrett Seeley, Associate Professor of Biomedical Equipment Technology, Texas State Technical College-Waco This is a two-part presentation addresses networking basics. The first half will illustrate a walkthrough basic networking settings. It will start with WINS settings and permissions used in basic file sharing, including the basics of active directory, and end with a discussion on the basics of TCP/IP networking.

Collaborative Communities: Medical Device Servicing Involving Healthcare Deliver y Organizations (HDOs) and the Regulator y Environment Chris Nowak, CBET, CHP, CSCS, Senior Director, UHS of Delaware and Dave Francoeur, Senior Vice President of Marketing and Sales, Tech Knowledge Associates This presentation will serve to update recent activities associated with the FDA and discussions with manufacturers, third-party servicing organizations, in-house (self-operated) healthcare technology management programs, professional organizations/societies and other stakeholders. Although the FDA found that the evidence presented failed to validate any issue with the safety of medical device servicing and decided not to take regulatory action, manufacturers and other interested parties continue to pressure the marketplace for a potential standardized quality management program for all servicers of medical devices. If you are involved with the ADVANCING THE BIOMEDICAL/HTM PROFESSIONAL

October 17-19, 2019 • Baltimore

servicing of medical devices, purchasing parts, reselling parts or selling other services associated with medical devices, this program will serve to provide new information and data relevant to your business practices.

Practical Applications of ISO 13485 and What It Means for HTM Professionals Dennis Wulf, CEO, Innovatus Imaging This session will present a working understanding of what this quality certification means, and why it matters for imaging facilities, and what to expect from repair providers that are ISO 13485 certified and those that are not. Attendees will learn how ISO 13485 sets forth protocols and standards for: • Handling complaints • Executing corrective procedures • Documenting repair procedures

PRODUCT DEMO

Automated Insight and Security for Medical Devices and Clinical Assets Ido Geffen, VP Product Management, CyberMDX In this session, attendees will learn how HTM organizations can benefit from a cybersecurity solution. Ido will discuss best practices for IoMT cybersecurity strategy – examining the benefits of asset management, risk analysis, risk mitigation and incident response. He will then demonstrate how HTM professionals can use automated insights and analytics for streamlined security, operational intelligence and universal visibility for all health care IoT devices across the entire organization. The demonstration will focus on live inventory of connected devices, illustrating how this real-time data is used as a single source of truth for the entire organization.

• Qualifying sources for materials and suppliers • Testing procedures for validating compliance and performance expectations

This session will be highly interactive and test your knowledge about certification matters and compliance. Don’t get caught off guard by not knowing the importance of ISO certification and what it means for the sustainability and quality of imaging device repairs.

Creating and Implementing a Capital Replacement Planning Initiative Michael Heusser, Supervisor of Clinical Engineering, and Bianca Wyman, Clinical Engineer, Middlesex Health This presentation will demonstrate how to implement a capital medical equipment replacement planning process. This standardized method can be used to prioritize funds and minimize risks. This process can be followed year after year building upon information gathered in previous years continuously being improved.

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FRIDAY

11:30 AM-12:45 PM

Utilizing Technology in Alarm Management Emily Mengel, Biomedical Engineer, and Seth Blanchard, Biomedical Site Coordinator, WakeMed Health & Hospitals In this session, we will present the past and present of our systems focus on clinical alarm management practices through the use of technological tools partnered with a combination of clinical education and rounding with management. We will also discuss technology we plan on implementing to further reduce non-actionable alarms and overhead announcement noise while also ensuring appropriate alarm escalation for critical alarms.

Networking Basics – Part II Garrett Seeley, Associate Professor of Biomedical Equipment Technology, Texas State Technical College-Waco This is part two of a two-part presentation addressing networking basics. This presentation includes a more in-depth look at TCP/IP and wireless networking OC TOBER 17-19, 2019 | MDEXPO BALTIMORE, MD

October 17-19, 2019 • Baltimore

I had a wonderful time. This was my first MD Expo experience and I hope to attend again. I really enjoyed the seminars and the chance to network.” K. Navaro, Biomedical Engineer

Elevating the HTM Department F. Mike Busdicker, System Director, Clinical Engineering, Intermountain Healthcare This session will help attendees understand how the HTM department at Intermountain Healthcare has become a go-to source in helping achieve the organization’s mission and vision.

Communication and Building Relationships Between Imaging and HTM Leaders Danielle Jaramillo, Manager, Imaging Services, Amita Saint Joseph Medical Center-Joliet This presentation will address the importance of effective engagement and knowing work personalities. The presenter will also take a look at the following: • Personality adapting to develop active listening and understanding

to include two demonstrations of TCP/IP configuration and wireless networking. The TCP/IP lecture and demonstration will cover troubleshooting of a network using the command line access in Windows 10. The wireless lecture will include settings used in a wireless access point and a demonstration of laptop wireless site scanners. We will also discuss briefly the need for encryption and security.

Increasing Awareness of Improper Equipment Cleaning Michael Heusser, Supervisor of Clinical Engineering, and Bianca Wyman, Clinical Engineer, Middlesex Health This session will review the hazards of incorrect cleaning methods in relation to patient safety and cost implications. Improper and appropriate cleaning methods will be compared, and the role of effective interdisciplinary collaboration in appropriate cleaning will be described. An equipment labeling system will be demonstrated as an aid in communication to improve cleaning practices. Attendees will be encouraged to interact during the presentation with an opportunity to ask questions at the end. 8 MDEXPO BALTIMORE, MD

• Clear communication and savvy communication techniques • What communication style works best and why? • How to foster a solid relationship with others (win-win situation) PRODUCT DEMO

Medigate

Medigate will present on their medical device security and asset management platform.

95% OF ATTENDEES RATE THE EDUCATION AT 4.5 (OUT OF 5) OR HIGHER.

ADVANCING THE BIOMEDICAL/HTM PROFESSIONAL

October 17-19, 2019 • Baltimore

Saturday, October 19 SATURDAY

8-9:15 AM

KEYNOTE ADDRESS

Crossing the Health Technology Chasm: Building a Bridge to the Future Anthony J. Montagnolo, Chief Operating Officer and Executive Vice President, ECRI Institute New healthcare technologies continue to emerge and diffuse rapidly throughout our healthcare systems. While the ongoing advances in technology often provide amazing new opportunities to improve health, this increasing diffusion of technology is often cited as a major driver of increasing cost. With this rapid pace of technological change, healthcare providers must find a way to better predict which technology developments will truly have an impact from both a clinical and financial perspective. With more technology choices to be made on one hand, and an increasing pressure to control costs on the other hand, the need for a better model of technology decision-making has become essential to every healthcare provider. To be successful in the future, every healthcare provider must have a more rational process for monitoring, predicting, and assessing emerging health technologies. As a pioneer and leader in technology assessment and procurement, ECRI has developed effective strategies that demystify the technology decision-making process and provide a better clinical and economic return on an institution’s healthcare technology investment. These strategies are used by hundreds of healthcare providers worldwide to assess new and emerging technologies, to prioritize appropriately among competing technology choices, and to acquire technologies in the most cost-effective manner.

SATURDAY

9:45–11 AM

Understanding the Acquisition Process for Medical Devices Carol Davis-Smith, President, Carol Davis-Smith & Associates LLC In this session, we will review the endto-end acquisition process and identify other related processes. We will also identify resources available to HTM and other health care professionals that will enhance the ability to support their organization’s acquisition process in a more strategic and effective manner (i.e. AAMI Acquisition Guide for Clinical Technology Equipment; May 2019). Finally, we will highlight where and how HTM professionals can make the most impact in their organization’s acquisition process.

Clinical Engineer ’s Critical Role in Ultrasound Accreditation – Why it matters for your department and YOU! Matt Tomory, Vice President Ultrasound Center of Excellence, Innovatus Imaging This session is designed to introduce the elements and requirements of accreditation by the industry’s leading accrediting boards: ACR, AIUM and IAC. Accreditation is a series of review processes that allow practitioners to demonstrate their ability to meet or exceed nationally recognized quality standards for performance and interpretation of diagnostic ultrasound examinations. Much of the responsibility for complying with these standards is dependent on clinical engineers. Typically, the technical/quality component is performed by the service provider which is clinical engineering if you have an in-house program. If these QA/QC checks are not completed, your accreditation may be at risk. This class will discuss and demonstrate the various requirements for all three accreditation organizations. • Testing criteria that each board requires relative to image quality • Perform common tests using several transducer models • Assessing transducer performance in the field per the various boards’ requirements • Acquire and assemble the Quality Control data required for accreditation

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Complying, as a Hospital, with the FDA’s Recommendation for a Formal Quality Management System

Remote Temperature Monitoring – Keeping patients safe one degree at a time

G. Blake Collins, MBA, CBET, CHTM, FABC, Director, Clinical Engineering, and Mike Powers, MBA, CDP, Clinical Engineering Supervisor, Christiana Care Health System This presentation will include discussion of the medical device service industry and major developments from the past three years as well as an explanation as to why Christiana Care Health System committed to this process. Mike Powers will touch on quality management in an informal state to meet industry standards and risk management as a component of that followed by a description of the certification, the journey to certification and the pitfalls along the way. Wrapping up with a discussion regarding the benefits and drawbacks to the ISO 9001 certification in this industry as an in-house program.

Genevieve Redman, Director of Biomedical Engineering and Niio Alcide, Biomedical Engineering Manager, New York Presbyterian Hospital Nursing units rely on a stand-alone digital thermometer and a paper log to document the temperature of fridges and freezers daily. These devices are required to maintain the temperature of breast milk, patient food, medication, blood and specimens. As the temperature is recorded only once or twice daily, any excursions may be missed and there is the risk of using items which have “gone bad.” Non-procedural areas (i.e., blood banks, labs and pharmacy) utilize more intricate systems for temperature monitoring and end up with multiple systems from various device manufacturers. Different hospitals/campuses have varying standards, and this leaves us open to citation from the various regulatory bodies. Some departments purchase non-medical grade fridges which do not maintain their temperature.

How to Optimize Your Time Management Skills as an HTM Leader Laurie Schachtner, PhD, Regional Director for Medical Imaging, Amita Health This presentation will address the following: • Rounding for outcomes with your team, other departments and physicians • Optimizing your time management skills • Preparing agendas for all meetings – to address all key performance indicators (KPIs) • Grasp any/all training opportunities with IT or diagnostic equipment that you are purchasing • Why it is important to participate with any/all teams as an engaged and active contributing team member • Performing a quick 1-page “pulse-check” handwritten feedback assessment with your direct reports as well as their reports in order to adapt to them as their leader • How to plan and communicate change

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PRODUCT DEMO

The New Currency in Healthcare Technology Management Kyle Holetz, Solution Consultant, Nuvolo Taking advantage of empirical data to make intelligent business decisions is key to success in all enterprises, but particularly in healthcare technology management. What equipment requires inordinate corrective maintenance? Which service contracts are the most expensive and provide the least ROI? Which vendors are meeting SLAs, and which aren’t? The critical questions that data can answer are endless. This session will demonstrate a contemporary HTM solution built on state-of-theart technology that yields accurate, point-of-service, data collection, painless reports and analytics that are endlessly configurable by the user, and how that reporting capability results in data-driven, intelligence business decisions.

ADVANCING THE BIOMEDICAL/HTM PROFESSIONAL

October 17-19, 2019 • Baltimore

SATURDAY

11:15 AM-12:30 PM

Mixing it Up: Combining accurate and zonal location for campus-wide RTLS Timothy Killmer, Information Systems Analyst IV, Billings Clinic As real-time locating systems (RTLS) become more prevalent in health care, clinical engineering teams are at the forefront of selecting the right RTLS technology for their hospitals. Yet, there are differing technologies used for RTLS, and their capabilities vary. Learn how Billings Clinic applied two different RTLS technologies to solve their asset challenges, including the pros and cons of different technologies and what can be achieved with each. While this combination offers invaluable campus-wide visibility to our assets, end-user education on these differences is key to a successful RTLS program.

The Technician’s Side of Lean Health Care Jack DelloStritto, BMET II, and Dallas Sutton, Supervisor, Clinical Engineering, WakeMed Health and Hospitals We all use metrics to monitor progress toward a goal or regulatory requirement. More often than not, these metrics are developed by department leadership based on their current needs and are formulated based on what they remember as the norm when they were a technician. In this session, we will present the origin and evolution of metrics, their place in the ‘lean health care’ environment and how they have been used to increase efficiency and productivity in day-to-day activities of the boots on the ground technician. Perhaps more importantly, how do clinical engineering metrics, monitored on a daily basis, relate to the organizational capital equipment replacement budget, revenue in patient care activities, justification of technical head count and overall workload distribution?

Surviving the CMS Inspection John Garrett, Director Clinical Engineering, Catholic Health Initiatives This presentation will address:

Learning from Cybersecurity TTE at the Health-System Level Priyanka Upendra, Compliance Program Director, and Sam Buhrow, Director of Incident Management & Forensics, Banner Health Leaders from Banner Health Technology Management and Information Security will discuss cybersecurity tabletop exercises related to medical device cyberattacks. This session will focus on how the teams were organized to play out an abridged and accelerated cyberattack crisis management scenario. The speakers will provide information about the scenarios, the responses from each team, and insight into roles and responsibilities along with regulatory requirements that are likely to follow a targeted cyberattack. This will help health care professionals assess the cyber readiness of their organization around a hypothetical cyberattack.

Introduction to Medical Imaging Dale Cover, President, RSTI This presentation will introduce the basic principles of X-ray systems, safety and physics related to medical imaging systems. PRODUCT DEMO

Connected Medical Devices and the Challenges Facing the Healthcare Community Mayuresh Ektare, VP of Product Management, Zingbox An increasing number of connected medical devices in healthcare systems remain unmanaged and unsecured. This leads to under-utilization and a network that is vulnerable to cyberattacks. Unsecure assets quickly become a liability. It’s time to Take Command such assets - Introducing Zingbox IoT Command Center, industry’s only IoT security and lifecycle management solution.

• What an actual CMS inspection is like from first-hand experience. • Strategies for successful CMS inspections. • Preparation strategies to always be prepared for CMS inspections. W W W.MDEXP OSHOW.COM

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October 17-19, 2019 • Baltimore

H O S P I TA L E M P LO Y E E

N O N - H O S P I TA L E M P LO Y E E

$300

$100

FREE WITH VIP PA SS

*ADMISSION FOR INDIVIDUALS EMPLOYED WITH A HOSPITAL, HEALTH CARE FACILITY, OR ARE ACTIVE MILITARY/STUDENTS.

INCLUDES EDUCATIONAL SEMINARS, EXHIBIT HALL ENTRANCE AND NETWORKING EVENTS.

ADD-ONS CBET REVIEW

CompTIA A+ PREP COURSE

$125 $200 INCLUDES MORNING REFRESHMENTS , LUNCH, AND COURSE MATERIALS.

“ THIS IS THE BEST VALUE OF ALL THE CONFERENCES.” R. G U E S S, B I O M E D I C A L S I T E M A N A G E R

AT M D E X P O S H O W. C O M

NETWORKING

KEYNOTE

Two hours of networking, with food, drinks and live music at the Welcome Reception Thursday, 5 PM

Keynote presentation by ECRI's Executive Vice President