Coaching | Release 2.0 | April 2014

WELLNESS COACHING HELPS YOU BECOME YOUR BEST SELF!

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LET’S BEGIN

ABOUT MELIORA TECHNOLOGY

A successful wellness system isn’t just about

That’s why we’ve focused tirelessly on

spewing out reams of data once or twice a

building the industry’s most advanced yet

year. It’s about providing tools to encourage

intuitive online dashboard that serves as the

participation, deliver actionable information

heart of your wellness program. It‘s a place

and create significant and quantifiable

for participants to get an easy-to-understand

changes in participants’ behavior.

snapshot of their health. A place they’ll find instantly involving and endlessly engaging.

Put simply, healthy employees are less

A place that encourages then to spend more

costly, thanks to lower premiums and

time on the site, more often – thus increasing

reduced health care claims. That’s why for

the likelihood of a positive change in their

so many companies, making an investment

overall health.

in a wellness program isn’t an unwanted cost center – it’s a welcome source of cost

Best of all, participants can use the dashboard

reductions.

to easily track their health progress.

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instance, your company may offer employees

high-quality content comes from a library of

a discount on their insurance premiums

thousands of articles by one of the nation’s

when they earn a designated number of

largest providers of health and wellness

points by taking proactive steps to improve

information.

their health. Participants can complete many of those activities right from the dashboard,

Our actions plans help our employers engage

and they can keep track of their points too,

their population to gain a high percentage of

allowing them to get a complete picture of

healthy employees and dependents within

their progress.

their workforce.

Our dashboard maintains a high level of

engagement

by

providing

content

customized for participants based on the outcomes of their HRAs and screenings. Our

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“THE DOCTOR OF THE FUTURE WILL GIVE NO MEDICINE, BUT WILL INTEREST HIS PATIENTS IN THE CARE OF THE HUMAN FRAME, IN DIET, AND IN THE CAUSE AND PREVENTION OF DISEASE.” —THOMAS EDISON Wellness Coaching is a comprehensive service that is tailored to each individual.

Most people choose to work on issues such as weight management, healthy eating, exercise, disease prevention, work-life balance, stress reduction, energy management and life satisfaction.

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HEALTH COACHING

Use our tools for a health and wellness strategy Health Coaching Documentation & Information System Module Our health coach information system streamlines the administration of coaching programs and standardizes care delivery. It supports the delivery of face-to-face, telephonic, and online coaching modalities.

Health coaches document encounters, optimize productivity with workflow tools, and access risk stratification and health record data for targeted interventions.

Configurable Coaching Process Our health coach information system can be configured to support your business rules, including stratification, coach assignment, recruitment, participant status, workflow processes, and scheduling. Multiple service models and use of one or more coaching vendors can be supported using the same system.

Configuration options support incentive-based coaching through automatic award of incentive points for the attendance of a coaching session or the completion of a series of coaching sessions.

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Program Administration Coach Administrators have tools to create coach accounts, assign coaches to coaching groups, and manage message template and attachment libraries.

A comprehensive set of internal and client compliance reports are available for self-service from our administrative access, including coach assignment, scheduled or unscheduled appointments, completed or missed encounters, goals in progress and completed and participant status, selected by client, coaching group or coach.

Case Load A task-oriented approach is used to manage a coach’s workflow. Task templates may be configured for each client and coaching group to support different coaching models. Tasks may be assigned automatically by system events, e.g., HRA Locked, or assigned manually by a coach.

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The scheduling system manages interactions between the coach and the participant. Each coach can set their availability for coaching sessions. Appointments can be scheduled by the participant or scheduled by the coach.

Coaches can communicate online with participants using the secure messaging system.

Attachments to messages can be used to distribute educational material and text templates can be defined for frequently used messages to improve the efficiency and the quality of communications.

Encounter Our health coach information system integrates data self-reported by participants, entered by coaches, and loaded from third-parties, such as, lab results, biometrics, claims, and prescription refills, to present a unified participant profile. Coaches gain immediate online access to this participant profile to guide the encounter and optimize the use of coach time.

During the encounter, coaches can record status, schedule the next appointment, set and track goals, and complete progress notes.

To enhance engagement with health coaches, participants have access to “Meet Your Coach� in our program center. This feature provides information about the participant’s assigned coach, lists the next appointment, and supports a link to send a secure message to the health coach.

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Secure Messaging Our health coach information system provides coaches with a secure messaging system for communicating with program participants. A client-specific template library allows coaches to create text templates to facilitate delivery of standard responses.

Each message may include one or more attachments selected from a client-specific attachment library or attached from the coach’s desktop. Or the attachment library can be prepopulated with HealthwiseŽ Care Support Pages (optional modules) for delivery of fullcolor follow-up resources in PDF format.

Reporting Client administrators have access to reports of coach assignments, participant status, encounters, appointments, goals by category, status, and tasks.

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HEALTH COACHING IS A CONFIDENTIAL PARTNERSHIP BETWEEN YOU AND A HEALTH COACH WITH THE OBJECTIVE OF ASSISTING YOU TO ACHIEVE YOUR PERSONAL WELLNESS GOALS.

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CONTACT Meliora Technology

Meliora Technology is the industry’s premier provider of technology solutions for workplace health management programs, including the development and implementation of customized, web based health management software. We also offer a wide range of tools and services that streamline the benefits administration process, including an online benefits enrollment and administration system, EDI data exchange, error resolution and more.

CORPORATE OFFICE 600 West 6th Street Suite 150 Fort Worth, Tx 76102 Phone 877 282 3044 Fax 877 667 2994 email: info@melioratech.com www. melioratech.com

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