Canterbury Rebuild Magazine September 2013 Issue 25

8 Tips on How to get paid Ready, set GO Christchurch Energy grants available

The GUIDE to Canterbury’s Residential & Commercial Rebuild COMPLIMENTARY COPY

ISSUE 25

SEPTEMBER 2013

2 September 2013 Canterbury Rebuild

CanterburyRebuild Issue 25 September 2013 Publisher Metros Publishing Group Ltd Managing Director: Trevor Laplanche e: trevor@metros.co.nz Sales Enquiries e: canterburyrebuild@metros.co.nz Editorial Enquiries e: karen@metros.co.nz

16 Leslie Hills Drive, Riccarton, P.O. Box 9362, Christchurch, NZ Ph: (03) 343 3669 Fax: (03) 343 3659

cover

The Bull is back pg13

A pie, pint & tools for business success pg37

Energy Grants available pg34

Contents

Welcome

Every effort is made to ensure the accuracy and correctness of the information contained within this magazine, however Metros Publishing Group Ltd can accept no liability for the accuracy of all the information.

The information and views expressed anywhere in this magazine are not necessarily the views or opinion of Metros Publishing Group Ltd, its editorial contributors, freelancers, associates or information providers.

For all

ADVERTISING ENQUIRIES

I suppose you could have called me a bit of a sceptic when it came to the Cardboard Cathedral (known in the politically correct world as the Transitional Cathedral). I was like the other doubters; should we be spending all this money that could be better spent elsewhere, do we really need this?

However I had to take it all back. Standing in the centre of the Cathedral with those cardboard tubes suspended above was like standing in the bowels of an organ. Light streamed through the roof and the lightness and jewel-coloured kaleidoscope windows were a welcome reprieve from the greyness on the outside. It wasn’t until I got inside that I realised how much we indeed need something like this. In a city surrounded by destruction and noise – this is truly a place of peace and serenity. Whether you are religious or not, everyone should take the time and opportunity to visit – it may just surprise you.

As one building is finished it seems that we are very close to many others getting underway. We are literally on the cliff edge awaiting that final push for everything in this rebuild to finally kick off.

The word out there is that businesses with any gumption are now planning not just for now but thinking strategically about what they need to get in place now so they will be able to keep up with a demand that many will have never experienced in their business lifetime.

This for many will be a bit unnerving – spending money now to get the best staff, improving processes and marketing to ensure you are not only able to handle the onslaught of work but to also let others know that your business even exists. But you only need to look at those who have succeeded to see that you definitely do need to speculate in order to accumulate.

As with all things including this new Cathedral, sometimes the doubt will prove to be unfounded and the risk you take will really be worth it.

Karen Pasco - Editor

Contact

Colleen Beattie or Lorraine Terris Ph: (03) 3433669

WANTED

Freelance journalists

Send your curriculum vitae to editor Karen Pasco at karen@metros.co.nz

7

The future of New Zealand housing

9

Knowledge is power – unfortunately not

14 Contemporary spaces for easy lifestyle 16 Make it easy for buyers 18 Resolving disputes (part two) 19 How to get paid – eight tips that work 20 Ready to move on with your life?

23 Building veterans invent leaky building warfare 24 Vacant lot brought to life 26 Building a difference for everyone 27 A day in the life 30 Ashburton gets gold stars for energy performance 31 Women in construction 33 Ready, set, go... Peter Townsend 34 Energy grants boost use of sustainable technology 36 Grand old heritage reopens 37 A pie, pint and tools for business success 38 GIB launches latest innovations 39 Construction and the prognosis of Christchurch

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New expertise joins building company

“ Since moving to their new offices at Main North Road Belfast three months ago, Build Right Homes has seen a huge increase in customer enquiries for all the services they offer to the public.

“It goes to show that location , location, location are three key aspects to property whether it’s your home or our business,” says sales manager Peter Cook. “The demand for our architectural home design and build services is huge but we also provide far more than just building new homes.”

Build Right Homes can undertake your home renovations and extensions and has been involved in the Canterbury rebuild from the very beginning. “As an already established Christchurch company we were there at the very beginning undertaking

emergency repairs to homes, we are a long standing EQC/Fletchers repair partner and more recently are working in conjunction with Vero Insurance, MWH Recovery and IAG/ Hawkins Construction,” says Build Right owner Rex Lawrence.

Moving to a new high profile premises is not all the company has been doing, it has undertaken a recent review of the of the website, brochures, logos, signwriting of the company vehicles and expanding the team of staff.

Two new additions to the Build Right team are Paul Kamstra and Daniel

We were there at the very beginning undertaking emergency repairs to homes.

Paltridge. Paul is the new architectural designer to the company who will keep the whole design process in-house. He has more than 35 years experience gained in New Zealand and the United Kingdom, including 10 years operating his own architectural design business.

Paul’s experience covers private homes, group housing and social housing developments, also commercial projects including education, retail, industrial, hospitality, health and office complexes.

Daniel expands the building team and joins Build Right with more than 15 years building experience – 10 years as a qualified builder. He has worked for large construction firms, as a supervisor of mine camps in Western Australia and on award winning

architectural homes here in New Zealand.

Both of these appointments will further enhance Build Right Homes’ ability to provide a ‘one stop shop’ service allowing the customer to deal with one point of call from initial consultation, concept design, final drawing for the consent process, the actual build itself and final hand over of the completed project.

Customers are welcome to call into the showroom grab a coffee and have a chat with the team in our lounge area to see what we can offer and how we can deliver their dream home.

Build Right is a member of Registered Master Builders and is a Licensed Building Practitioner.

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Congratulations to the winners of the Cantabrian awards

(see opposite page for full story)

6 September 2013 Canterbury Rebuild

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The future of New Zealand housing A Nelson architect will see his winning house design gain fast-track consent throughout New Zealand as part of winning The Cantabrian architectural design competition.

Continuum Architecture director Richard Sellars was announced winner of the competition which gave New Zealand Institute of Architects member the opportunity to come up with a house specifically designed for TC3 sites.

Forty seven entries were received from architects throughout New Zealand.

Prime Minister John Key presented Richard with his award saying that the competition gave a, “window into what the future of Christchurch would look like”.

“What has emerged is something great for Canterbury families. We will even get to take a little bit of Canterbury to Auckland with the fast track process.”

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Summary of the design brief the gross floor area to be 150m2 maximum - single storey, including garage and decking - not including fencing, paths, landscaping etc. construction budget $1,700 per square metre, GST inclusive without using free or discounted labour & materials the design and budget must allow for efficient and light weight construction the material selection must reflect permanence the submission needs to demonstrate how construction and materials used will meet the budget the selected entries will be costed by a quantity surveyor to confirm costs there is no requirement to submit costings or estimates with your entry, however, explanations of how it will be constructed to meet the budget are required the house is to comply with the Christchurch City Plan Living 1 zone development standards

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For Richard the inspiration came from making sure every house designed, no matter how small the budget or footprint, should be well-designed and placed carefully on the land.

“This competition provided me with the opportunity to design a warm, comfortable, light-filled home for the people of my home town. We have a wonderful chance to ensure the same amount of careful thought and cooperative planning goes into the design of our neighbourhoods as goes into our important civic spaces.”

Second place-getter was Pyneburg and Collins Architect’s Simon Blencowe of Christchurch and third place went to Context Architects Eugene O’Callaghan, Karen Manson and Stephen Voyle.

Nelson architect Richard Sellars concept drawing, part of his award winning design.

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Flooring at slashed prices

Carpet Courts expert colour consultant Jenny Heperi is available to offer advice to those who need a helping hand.

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Midnight Madness has returned to Carpet Court with prices slashed on a wide range of floor coverings.

From Friday, 6 September to Saturday, 14 September those who are rebuilding or renovating will have an opportunity to buy flooring for their project at reduced rates at any of Carpet Court’s four locations in Christchurch.

Carpet Court manager Laura-Jean

Fitzgibbon says the sale will include a clearance sale of the famous Rhino SmartStrand range with the SmartStrand Everyday range starting from $25m² or $91 a broad loom metre.

As options will be limited she suggests those looking to buy come in quickly and also prepared. “If people

can give us an idea of measurements from their house plans or rough measurements, we can do a check measure for them.”

An interior design service is also available with Carpet Court colour consultant Jenny Heperi available to offer advice and expertise to those who need a helping hand. This means people can select with real confidence, knowing they are making the right

decision the first time.

Carpet Court’s four locations of Hornby, Kaiapoi, Cashel St and Moorhouse Ave, all carry Resene colour samples so that paint and flooring can be matched easily all in one location.

The Moorhouse Ave store also carries a selection of blinds and drapes.

Laura-Jean is pleased to also announce the extension of Carpet Court’s tile range. “We now directly import from Italy and China for our exclusive range of Giovanni Tiles,” she says.

The Midnight Madness sale will start on Friday with all four branches open until 10pm. “We keep the sale going until the following Saturday to allow people time to make more informed decisions to ensure they are 100% confident with their choices.”

Normal trading hours are 8.30am to 5.30pm, Monday to Friday and 10am to 4pm on Saturday, except Cashel St which is open 9am to 1pm on Saturdays.

To find out more about the wonderful range of flooring at Carpet Court visit www.carpetcourt.co.nz

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Knowledge is power - unfortunately not Many people use the knowledge is power concept as a reference for empowerment, choice, and control but I don’t believe that knowledge in itself is power at all.

Hoani Hipango

The current insurance claims environment is a quagmire of confusion, mistrust and misinformation So many people, friends, families, associates and even their advocates and claim representatives all have bits of knowledge in one or two areas which they think, hope and pray will solve their problem.

But the reality is it won’t.

I recently assessed a TC3 home that had only just been bought. It hadn’t suffered too much (visible) damage, the floors were (allegedly) within the MBIE guideline tolerances, and the owner accepted EQC’s view the foundation damage was only superficial. He felt EQC’s repair

proposal ‘lacked any science’ and just circumstances. People don’t need wanted to know if what was being uninformed views, thoughts and input proposed, was right. of people who don’t know what they’re On looking around his house, red talking about when a big picture flags appeared. I explained what the appreciation is needed.

So what does that big picture look like? damage was indicating, what The easiest way to explain is to get assessments were actually needed, people to draw a three circle Venn and what hadn’t been done by EQC to diagram, where all of the ensure compliance with the Building circles overlap each Code. He replied; “my other to a small understanding of the degree and where MBIE guidelines there’s one doesn’t require common them to do that”. legal intersection area for He is a quantity all three circles. I surveyor. So here then get them to was someone with label one circle as 20 or more years’ technical, one as legal, industry experience, an precedural and one as procedural. intelligent and capable The crux of solving a person, who believed he problem sits in where all three understood the Building circles overlap. The key to Code and had read the MBIE unlocking frustrated claims is guidelines – but was getting it all identifying the critical issues that sit in wrong. the common area, understanding why Each problem is a highly complex technical, legal and procedural scenario they’re central to getting a claim properly resolved, and then knowing that has many unique and interrelated what and how to go after resolution with conditions, considerations and

technical

clarity and confidence for the right outcome to be achieved.

EQC and insurers have two obligations; one of compliance and one of indemnification. In plain language....they required to repair or rebuild your house to a code compliant standard....and to pay the full and proper amount for your loss.

However holding them accountable to that and getting them to deliver it is not easy.

Knowledge is not power – the right knowledge, with the right actions, done by the right people, to get the right outcome – now that’s power.

Hoani Hipango is a partner at Proclaims Management. Proclaims is a Christchurch claims consultancy, whose business processes have been developed in line with international insurance industry practices and with the input of globally acknowledged insurance law experts.

To discuss your situation contact Hoani on 943 7144 or email hoani.hipango@proclaims.co.nz

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Dont wait - get your rebuild underway Tired of waiting for earthquake repair work to be done on your home? Have you decided to opt out of the Fletcher’s EQR process and looking for another firm to manage the process for you so that you can have a say in the timing of your repairs?

Then consider Christchurch-owned and operated project management office Rebuild Me. Should a client want to have additional work done on their home over and above the approved EQC scope, staff are happy to provide quotes for any extras and the work can be completed in conjunction with the earthquake repairs.

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payment, relieving clients of that stress.

Even less stressful is the fact that there is no charge to clients for any EQCscoped work that it carries out. The company also pays its clients’ EQC excess which may save them up to $1150 on their home repairs.

Should a client want to have additional work done on their home over and above the approved EQC scope, staff are happy to provide quotes for any extras and the work can be completed in conjunction with the earthquake repairs.

Rebuild Me offers an 100% satisfaction guarantee that repair projects will be undertaken to the highest of professional standards. It has aligned itself with only extremely experienced building contractors who have extensive knowledge of their responsibilities to meet EQC’s documentation and work requirements.

To get your home earthquake repairs underway, contact Rebuild Me on 0800 678 876, by email at info@rebuildme.co.nz or visit its web-site www.rebuildme.co.nz

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Rebuild Me is an opt-out company that can help clients with earthquake repairs assessed by EQC as between $15,000 and $100,000. It will manage the home repairs and will make sure the process runs smoothly from start to finish, treating clients as individuals, not as numbers in a seemingly amorphous system. The company lives by the motto, “Big enough to handle it, but small enough to care”.

Since 1 February this year, the company has been involved in nearly 250 repair jobs, drawing on the expertise of a wide range of highly qualified professionals to complete the work. It is passionate about Christchurch and believes the rebuild of the city needs to start at the grass roots by repairing the homes of its residents If you are not sure how to go about the opt-out process, staff will walk you through it and deal with EQC on your behalf. They will assign you a dedicated project manager who will assist you all the way, from initial consultation and scoping of works, through to the very end of the project.

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Concrete

when you need it News about the Christchurch rebuild is full of stories regarding issues with the supply of building materials. For the concrete industry the bottlenecks can be not only the plant’s capacity to make concrete, but also the ability to deliver the product.

Ashby's Ready Mixed are celebrating 50 years in the ready mix concrete business in Canterbury. Its huge fleet of trucks has been very prominent around Christchurch and the message; “More size, More Trucks, More Expertise" sums the company up. It can produce 200m3 of concrete an hour and, with $6m invested in additional new trucks in 2012-2013, they have the fleet to deliver it.

The Ashby's plant in McLeans Island Road, which opened in 2009, is the largest production site for ready mix concrete in New Zealand. The huge investment in this plant and the Ashby's fleet shows the company’s commitment to being not only the largest ready mix producer, but just as importantly, the most efficient.

Manager Gary Hanser has 31 years’ experience in the business and is one of New Zealand's leading concrete engineers. James MacKechnie provides the technical expertise.

Ashby's has supplied concrete to many of the major construction projects which are now underway as well as to commercial rebuild projects that have taken place, including Fonterra's Darfield Factory, AMI Stadium and the Transitional Cardboard Cathedral. Equally at home in the residential market it supplies many of the housing companies in Christchurch and is a proud sponsor of the Master Builders’ House of the Year competiton. Ashby's provide several residential solutions, including Super Slab - an engineered raft slab, READY Exposed, which combines the strength, durabilty and affordability of concrete with the natural beauty of New Zealand’s river beds. READY Colour, which is designed for beauty and durability both indoors and outdoors, is also available from Ashby's. Having the colours available from Ashby's is very convenient and provides a one stop shop.

The Ashby's plant in McLeans Island Road, which opened in 2009, is the largest production site for ready mix concrete in New Zealand.

To talk to Ashby’s about your residential solutions see them at the Canterbury Home Show - stand number 145.Find out more about Ashby’s at www.ashbysreadymixed.co.nz

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Facades with integrity and durability

The Christchurch business known for 25 years as Rockcote has been a Resene Group Company since 2002.

Recently it acquired the Plaster Systems business from Nuplex Construction Products. This led to the formation of the newly-branded Resene Construction Systems to better reflect the direction of the business.

As Canterbury's leading supplier of external plaster facade systems, Resene Construction Systems has had

12 September 2013 Canterbury Rebuild

the opportunity to realise at first hand the performance benefits of light and medium weight plaster façade systems.

This innovative division incorporates a wide range of construction products from the Rockcote and Plaster Systems stables, including Integra lightweight concrete facade and flooring systems, Seismolock seismic strengthening systems, Graphex insulated plaster facades and natural interior plaster finishes.

Resene Construction Systems’ clients benefit from advanced manufacturing capabilities, excellent brands, a professional network of LBP registered contractors and a varied product range to suit all construction requirements.

The company prides itself on providing world first technologies, construction systems and service, coupled with professional installation by its LBP registered contractors.

As one of the most comprehensive and popular cladding solutions designed and made in New Zealand, the company offers products of proven integrity and durability. Its light and medium weight claddings, such as Integra LWC lightweight concrete façade and Graphex insulated façade systems, have proven their worth post quakes in allowing for more building movement than their heavier counterparts. They also require less intensive repair whilst still maintaining weather-tightness.

Resene Construction Systems has also developed its own comprehensive On Site Assistance programme - a first for its sector of the building industry. It’s designed to enhance the application and co-ordination of the plaster facade product range and set the benchmark for the industry, giving protection both to the reputation of its products and

most importantly to clients.

The façade systems are all supported by a 15-year performance guarantee and a 5-year workmanship guarantee from one of their LBP registered professionals. “Regardless of your home's original structure, there's a system to suit,” says general manager Mike Olds.

Call the team on (03) 338 6328 to discover how they can assist you with your next project.

CanterburyRebuild

Bull on loan for now

One of the 1.8 tonne standing bronze bulls that captured the Christchurch public’s imagination last year and is the focus of Christchurch Art Gallery Trust’s Back the Bull campaign, has returned to the city – but is just on loan at present.

Chapman’s Homer has been brought back, courtesy of its creator internationally renowned New Zealand artist Michael Parekowhai, for the duration of the Christchurch Arts Festival.

It will remain in the city if a community campaign, being spearheaded by the Trust is successful.

The Trust, in partnership with Westpac, is aiming to raise $200,000 by the end of September through crowd-funding site PledgeMe. This campaign is one of the main streams of funding being used to help with the purchase of the work of art that will become part of the city’s collection of nationally significant art.

It was precisely because of the community response to Parekowhai’s presentation last year that gallery director Jenny Harper says she hopes it will stay here.

“This piece really seems to have struck a chord with people – there’s something about it that captures our resilience in this unique moment of our history. How wonderful to capture that and have it here for generations to be reminded and draw strength from. Being public art, it’s accessible to everyone, and it’s long lasting.

“The fact that people are reaching into their own pockets for the bull shows what it means to them; they will have a greater sense of ownership of it – ultimately this is for the people of Christchurch” The bull can be seen from now until 22 September next to the Fletcher Building Festival Club adjacent to the Christchurch Arts Centre on Worcester Boulevard.

“Last year the bull was shown against a backdrop of rubble in Madras Street. On this visit to Christchurch it is presented on one of our city’s most significant heritage sites that is being rebuilt and restored.

Christchurch Arts Festival is also supporting the cause with the Back the Bull campaign and will donate $1 of every ticket sold to any show at the Fletcher Building Festival Club from Saturday 24 August.

When the PledgeMe campaign target of $200,000 is met, Westpac and the Trust will together match the public donations.

For more information or to make a ‘Back the Bull’ donation visit www.backthebull.co.nz or www.pledgeme.co.nz

Michael Parekowhai Chapman's Homer 2011. Bronze, stainless steel. Courtesy of the artist and Michael Lett, Auckland

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Contemporary spaces for Form, function and beauty are the three aspects that will ensure any building will be not only be aesthetically pleasing but also a pleasure to live in.

Ensuring that light and space are fully utilised is not only good for the intrinsic feel of a place but also great for the health of those who live within it.

Director Bryan Doull ensures that Dwell Homes incorporates these vital aspects into each of the architecturally designed house plans.

These homes are contemporary spaces where common design aspects include floor to ceiling glazing and open plan living areas. This is luxury but on an economic scale.

For Bryan, who has worked internationally in the architecture and

“

design fields for the past 25 years as well as in property development, the idea is to deliver distinctive architecturally designed homes which can be built quickly and cost effectively.

“We have basically taken the New Zealand home to the next level. What we offer is innovative and truly unique – contemporary design which is accessible to a wider market. We have responded to clients’ wishes maximising useable floor space and combining indoor and outdoor areas – capturing a way of life that is enjoyable, easy and aesthetically pleasing.”

The idea is to deliver distinctive architecturally designed homes which can be built quickly and cost effectively.

Dwell Homes works in collaboration with bdDesign – a partnership which has established some 18 plans which can be adapted to suit a client’s specifications.

These designs combine the use of high quality building systems and cost effective construction methods. The distinctive facades of these homes utilise natural materials, lightweight timber cladding and effective use of glass, combining dark and light

accents to give that modernist detail.

The QUBE™ range has six modular designs from 265sqm to 290sqm – offering individual configurations based on the site, the requirements of the client and the budget. These fourbedroom homes are pavilion style dwellings, which fit in larger urban settings or rural locations.

The QUBE™ modular range includes smaller homes from 70sqm to 120sqm.

The profiles of the QUBE modular designs include rectangular, L-shaped and staggered pavilions consisting of one, two or three bedrooms. All of the houses have been designed with the

easy lifestyle

To find out more information about Dwell Homes or to make an appointment to view the showhome, visit www.dwellhomes.co.nz or phone 03 377 6632.

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Make it easy for buyers In recent months one key observation Harcourts Gold sales consultant Debbie Soper has noticed is increasing positive buyer reaction to sellers providing buyers with a building report versus the buyer commissioning a report.

Debbie Soper, Harcourts Papanui

How attractive is a builder’s report?

You may have an attractive home and have put a lot of time and effort into the presentation and marketing strategy, but if you haven’t got all the necessary information required to satisfy buyers, banks and insurers, then what’s the point? Buyers will just vote with their feet and go off to find a property that’s easier to buy.

So whose job is it to commission them – the buyer or the seller?

Debbie advises seller’s to take the lead and get one done as part of your marketing preparation. You can choose who does it, and you are fully informed about the weather tightness and compliance to building code. If there are issues, you have an opportunity to rectify or declare them. You lose your strength of negotiation when a buyer enlightens you to a defect on your own home which you were not aware of.

Buyers, banks and insurers all need reassurance about the weather tightness, construction compliance and the structural integrity of the property.

It’s an effective marketing tool that enables you to sell with confidence and your buyers to buy with confidence, particularly when bidding. There’s nothing to hold back on.

“It staggers me how many agents don’t advise their owners to get a building report done as part of the marketing process,” Debbie says.

More buyers are refusing to enter in to

“ an auction or contract process if a building report hasn’t been supplied.

It’s too costly and time consuming to have one done for every property they attempt to buy.

Debbie gets a lot of positive feedback from buyers about the comprehensive information packs she provides. “Who would have thought a building report could be attractive?

The end results for all involved is very, very attractive.”

It staggers me how many agents don’t advise their owners to get a building report done as part of the marketing process.

If you are looking to sell your property and want clear strategic advice, talk to Debbie; phone 352 6166 or 0274 328 279 or email Debbie.soper@harcourst.co.nz Debbie had 100 per cent success rate with her auctions in 2012 / 2013, and is ranked NO.9 in the Gold Group 2012/2013. The Harcourts Gold Papanui Office is Harcourts No.1 office internationally 2012/2013.

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CanterburyRebuild

A complete painting package Complete Coatings was established in 2004 and employs a large team of qualified tradespeople to transform your home or business into a modern and stylish place to live and work. They guarantee to produce the long-lasting results that come from using the best quality products. “We make a point of keeping up with the latest paint products and systems,” says managing director Rodney Taylor. “We are a registered Master Painter and also a registered Licensed Building Practitioner. Our clients appreciate both our expertise and the value for money we provide. Every job is quality controlled by our contracts manager and our clients are kept fully informed throughout the job.”

Complete Coatings can indeed offer you the “complete” package for your residential or commercial painting projects - interior and exterior painting, interior plastering, wall papering, exterior plaster repairs and roof coatings. They also work closely with other tradespeople which means they

There are many alternatives for painting companies out there; however when you deal with Complete Coatings Ltd you are dealing with an established company with a reputation for quality and years of painting and decorating experience.

can co-ordinate anything from a small maintenance job to a bigger home renovation.

The commercial work that they have undertaken has ranged from large purpose-built supermarkets right through to painting commercial office blocks and apartments, all types of business premises and government department buildings.

“We are happy to put potential clients in touch with past clients so they can see for themselves the service we offer directly from the people who have benefited from our experience. They just need to contact our office on 366 4270 for a free assessment and detailed quote.” You can see examples of the company’s painting work on the gallery page of their web-site – www.paintingcanterbury.co.nz Since the Christchurch earthquakes, Complete Coatings have extended their services to include project management. They can assist clients through the EQC opt out process and have already completed hundreds of repairs for new and existing clients. “We focus on being highly organised. To clients this means having their repairs completed to the highest standard in the shortest possible time.” To find out more about this service visit Complete Coating’s web-site.

Painters and Decorators Residential / Commercial / Project Management Established 2004

Wallpapering Exterior plaster repairs Site safe approved Large team of qualied staff Interior & exterior painting Interior plastering

P. 03 366 4270 www.paintingcanterbury.co.nz Canterbury Rebuild September 2013 17

CanterburyRebuild

Resolving disputes The second part of a two part series

Canterbury Rebuild asked Insurance and Savings Ombudsman Karen Stevens about how people can seek help if they seem to be stuck in a deadlock with their insurance company.

The Insurance and Savings Ombudsman (ISO) Scheme was set up in 1995 to resolve disputes within the insurance and financial industries.

As a result of the earthquakes, there have been more than 1000 complaint enquiries from consumers arising from issues with providers.

Where can people get more information about their rights if they think their insurance company is not complying with the policy?

How do you think insurance policies need to change so this insurance situation doesn't happen again in New Zealand?

The first place people should go if they think they have a problem is back to their insurance company. Every insurer has an internal complaints process which involves an independent internal review of the claim.

If you think you need advice regarding a settlement offer or other decision you are being asked to make you can approach your local Citizens Advice Bureau or a number of free community based organisations, including CERA’s Residential Advisory Service and, in the future, the Canterbury Insurance Advocacy Service, who can assist. If you are prepared to pay for advice, then your lawyer or accountant may also be able to help.

An insurance policy is a legal contract and consumers need to read their policy and understand exactly what they are paying premiums for. There is always potential for a dispute to arise when a consumer does not get what they think they’re entitled to. In some cases, it may simply be because they did not understand what the cover provided and, in other cases, the extent of cover might be open to different policy interpretations. However, if consumers don’t get what they are entitled to under the policy from the insurer, the ISO Scheme’s dispute resolution service could assist the parties reach a resolution.

What can complainants do to help themselves in this process?

What pathway is there for anyone who may not agree with your decision?

Make sure you either ask to speak to a manager or access their insurer’s internal disputes process if you are getting frustrated with the progress of your claim or having any issues with it. Often complaints can be resolved at this level.

The role of the ISO Scheme is to provide an independent review of the claim/decision. Often we try to find solutions that both parties can agree to.

The decisions of the ISO Scheme are binding on the financial service providers who are members of the Scheme but not on consumers. We operate as a free, independent service to provide people with a review of their complaint. If a consumer is not happy with the outcome of their complaint with the ISO Scheme the other avenues they already had, such as court, are still open to them.

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CanterburyRebuild

How to get paid - eight tips that work Tradesmen love the work they do but they don’t like having to wait to get paid for the work they love doing.

What can you do about getting paid on time?

It should be easy, it should be simple.

Jamie Tulloch, Managing director of E3 Business Accounts Ltd and accountants4trades.

Accountants4trades is dedicated to providing accounting, tax and business advice to trades and related businesses involved in the Christchurch rebuild and has developed the world's first interactive Benchmark and KPI dashboards for builders and the trades Contact Jamie on 379 2343 or Jamie@e3accountants.co.nz.

Jamie welcomes queries and comments.

The number one excuse for not paying at the moment is; “I’m really sorry but I haven’t been paid so I can’t pay you”. Your reply must be, “if you had told me when I started the job that getting paid was dependent on you getting paid, I would not have started the job. Where in our terms of trade does it say that you are short on working capital so you will use my labour, my men and my materials at my risk of getting paid, not your own?”.

What can you do about this situation?

Here’s eight tips that help get the frustration of waiting to get paid sorted.

1.

Do a credit check on the person or company you are going to do the work for. Go to www.centrix.co.nz for on-line consumer and commercial credit reports.

2.

Get your terms of trade sorted and agreed up-front before you start any work. Formal terms of trade agreements are available from your trade organisations such as Master Builders and Certified Builders or your specific trade group.

3.

Ask around the town about how good your prospective client is at paying. Talk to others who have done work for the company – did they get paid on time?

4.

Avoid disputes over the work by talking about any potential issues as soon as you can. If you issue regular invoices then you reduce the opportunity for a dispute to arise later towards the end of the job.

5.

When you issue an invoice, make sure it gets under the nose of the person who signs off on the payment.

Know the direct phone number and email address of the person who pays you. Ring them within 48 hours of sending in the invoice so it gets acknowledged that it has been received and that the terms of trade will be met.

6.

Ask for a deposit before you start. Some well-funded companies and individuals are happy to oblige.

7.

Don’t rely on a late payment penalty to bring the money in on time.

It won’t.

You’ll still get paid late and you’ll find that no late penalty was paid and it’s not cost effective to enforce.

8. And the best tip? Go and personally see the man or woman who will authorise your payment. Spell out your terms of trade. Look him or her in the eye and shake their hand as you repeat your terms of payment. This way you create a personal obligation on the person to pay. You are no longer a name on a piece of paper asking for money.

Formal terms of trade are only as good as your ability to fund enforcement. And if someone can’t or won’t pay, you may be right but you have quite a mountain to climb to achieve successful enforcement.

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CanterburyRebuild

Ready to move on with Many of home owners are becoming increasingly frustrated as it appears the Fletchers EQR process is stalling them from getting on with their lives.

One Canterbury company is ensuring people can move on, take control of repairs of their own homes and get their rebuild process started sooner.

As many Cantabrians are finding out, the repair process following the earthquakes is a complicated, drawn out and often frustrating one.

Rebuild Me’s service was developed to help Cantabrians get the results they deserve.

It’ll take the worry out of dealing with the EQC by acting on your behalf, ensuring the process plays out as quickly as possible and that you get everything you’re entitled to. It’ll then oversee the repairs of your home with project managers organising everything from the planning and consent phase through to final sign-off.

The Rebuild Me team is made up of highly qualified professionals with hands-on experience dealing with exactly your type of situation. We offer a 100% satisfaction guarantee, and promise to make getting back 20 September 2013 Canterbury Rebuild

on your feet as stress-free as possible.

Staff will review the EQCs scope of works for your property and create a strategy for completing your earthquake repairs in the timeliest fashion. They’ll liaise directly with the EQC on your behalf, pushing for answers and driving the logistical side of the process, including consents.

Staff draw on the expertise of a wide range of highly qualified professionals to complete your rebuild or repairs, conducting frequent site reviews to ensure exceptional standards of workmanship are constantly being maintained.

And the best thing about Rebuild Me’s service is that it’s free.

Rebuild Me invoices the EQC directly. There’s no charge at all

FREE PHONE 0800 678 876

Rebuild Me offers an 100% satisfaction guarantee that repair projects will be undertaken to the highest of professional standards.

your life? ,

See more information on page 10

The company lives by the motto, “Big enough to handle it, but small enough to care�.

Canterbury Rebuild September 2013 21

CanterburyRebuild

World first technology making it safer

“Our new RibRaft TC 3 flooring system is extremely cost effective compared to other methods of rebuilding foundations on TC3 land.

Customers can also have total confidence in the performance of the system in any future seismic events given its added strength and security.”

Wilson says the system can provide a solution for TC3 homeowners whose properties have fallen into the “too hard or too expensive” basket. This is due to guidelines that require houses on TC3 land to be re-levelled quickly and reoccupied within four weeks of a

settlement causing event.

“The key benefit of the RibRaft TC 3 flooring system is that it sits on top of the ground as opposed to in it. It comprises upper and lower slabs that can be jacked apart following an earthquake event that causes settlement. This means the house can be re-levelled quickly and easily, unlimited times. Until now there hasn’t really been a cost-effective, viable option like this for TC3 homeowners.”

The system is an enhanced version of the company’s original RibRaft floor that is popular with customers rebuilding on

TC1 or TC2 classified land.

“This product has already proved itself after 15-plus years in the residential and light commercial market.

Audits by independent engineers revealed it stood up incredibly well to the earthquakes. The new EQ technology takes it to the next level.”

The innovative RibRaft TC 3 system has been developed by two of Firth’s engineers - one based in Christchurch and the other in Auckland. It meets seismic specifications of the Ministry of Business, Innovation and Employment (MBIE) approved flooring solutions for the Christchurch rebuild. The system also allows for freedom in regards to design and allows

people to have features such as attached garaging, which is unable to

“

The system can provide a solution for TC3 homeowners whose properties have fallen into the “too hard or too expensive” basket

regional sales manager, Craig Wilson.

We Specialise in:

Fletchers accredited & Insurance approved.

Firth Ribraft TC3 R

RibRaftTC3@rth.co.nz

www.propertymax.co.nz 22 September 2013 Canterbury Rebuild

Ph. 03 9404799

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CanterburyRebuild

Building veterans invent leaky building warfare In 2005, Mike and Steve founded Flashman Flashing Systems Ltd to market their patented, innovative complete window and door flashing system for aluminium windows and doors. Until the invention of this system there had never been a flashing system specifically designed for aluminium windows despite these windows being used in New Zealand for over 40 years.

The company was founded to create durable and aesthetically pleasing cladding and flashing systems which eliminate poor weather-tightness issues in New Zealand buildings. The by-product of the system is that users can avoid the horrendous economic and personal costs suffered in the past by owners of leaky buildings.

Flashman is now marketed all over the country by regional distributors who fabricate, install and warrant these “Best Practice” products and systems.

The patented flashing system can be

“

used with virtually all cladding types, including brick, plaster, AAC Panels, weatherboard, fibre cement, ply sheets and ceramic tile systems. This versatility of design has seen the system specified on residential homes, major leaky home and apartment block remediation, high rise buildings, hospitals, Housing New Zealand projects, schools and rest homes.

Flashman have also designed and installed three heavy duty extruded aluminium weatherboard cladding systems for horizontal and vertical application on residential and commercial buildings which incorporate their wellproven window and door flashing system. This synergy of the company’s flashing and cladding systems provides a 21st century cladding option ideal for the modern home or for commercial buildings, combining durable modern materials, ease of installation and the essential low maintenance necessary for busy lives.

Two Canterbury building industry veterans Mike Anticich and Steve Hotton, deeply concerned about declining construction skills and practices, particularly with regard to leaky building issues, decided to do something about it.

All Flashman products are BRANZ Appraised and tested in wind and rain to hurricane conditions of 232kph.

The improper use of sealants as a means of flashing is a major cause of leaky buildings – Flashman cladding and flashing systems are sealant free.

The Flashman aluminium cladding and flashing systems are powder-coated thus avoiding the necessity of initial painting and the cost of re-painting and scaffolding every five to seven years. They are therefore marketed as Claddings for Life and come with a serviceable life of 75 –100 years.

Canterbury Rebuild September 2013 23

CanterburyRebuild

Vacant lot

“

brought to life

When we move on we want to leave something positive behind, rather than just an empty office block.

Beca Technical director Greg Rozen

A vacant lot in the heart of Sydenham has been transformed into a stylish new park thanks to the collaborative efforts of the Christchurch City Council, consultancy Beca, Sydenham Quarter Inc, and local businesses.

Beca staff project managed construction, as well as helping prepare and plant the park which is based on Beca' s supreme awardwinning garden in the 2012 Ellerslie Flower Show.

The design was modified to capture the history and character of Sydenham with flax and wetland plants reflecting the previously swampy nature of the area. Pallet boardwalks represent the grid layout of streets that formed as the city grew.

The curved pipe-inspired shelter, steel columns and saw-tooth-shaped sculptures fit with Sydenham's industrial mix of factories, warehouses and railway workshops.

A petanque court complements the putting green on a neighbouring Gap Filler site, providing entertainment for visitors as well as somewhere pleasant

to sit and eat lunch.

Beca moved into Sydenham premises after being forced to quit a quakedamaged high rise in the CBD. The company's technical director project management, Greg Rozen, said although Beca would eventually shift back to the central city, it wanted to contribute to its temporary host community.

"When we move on we want to leave something positive behind, rather than just an empty office block. In the meantime there are 280 people in our building, so they're going to benefit from the park and the rest of Sydenham

will too."

At least a dozen local businesses donated labour and materials for the project. Sydenham Quarter Inc chairman Anthony Barker said the joint venture had engendered a real sense of community spirit. His organisation was also very grateful to the landowners, the Bell Family Estate, for allowing the use of their property.

"Without their agreement we'd have

nothing. We hope this initiative will inspire other landowners along Colombo Street to rebuild or allow other temporary developments on empty sections."

Mayor Bob Parker said the Council's contribution of materials, plants and consenting costs came from its Suburban Centres Transitional Budget which has been a vital resource in the post-quake environment.

T

he Smarter Small Home is built on a modular system (not to be confused with kitset or prefabricated – all homes are built on site in the traditional manner). Being modular means that we are able to maximize efficiencies and reduce waste by 80% of a standard build. Those savings are passed directly onto the home owner. The other great concept of this is that you can design your own home using the modular system. We have these modules available and are happy to show these to you, enabling us to truly understand what it is you are looking for in your new home. Everyone is different and we have a large number of innovative ideas to change or add to existing designs (as seen on our website: www.cdcc.co.nz).

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24 September 2013 Canterbury Rebuild

Marymere, 4 Bedroom from $267,000

CanterburyRebuild

Rid yourself of rubbish Getting rid of the waste on any site can be tiresome and time consuming. One Canterbury company is making sure rubbish disposal is easy.

All Waste, the rubbish skip hire specialists based in Bromley, is playing its part in the Canterbury recovery and rebuild. It has been hiring skips to many of the companies and tradespeople involved in both demolition and in construction to the SCIRT contractors working on infrastructure repair, to painters, builders, landscapers, interior designers, concrete cutters, roofing contractors.

In addition it has been helping out the

city’s residents with a wide selection of skips and bins for the removal of all types of domestic and household waste.

All Waste prides itself on its flexibility and on having a comprehensive selection of skips and bin hire solutions for all types of commercial and industrial waste. “For our commercial clients we offer skips and bins from 3 to 18 cubic metres and can provide a large number of bins at bigger sizes to

any site,” says logistics manager Bex Rodgers. “Really there’s nothing we can’t accommodate and there are certainly all kinds of different requirements in Christchurch right now.

We even have specially-designed skips for taking away asbestos. We’re fast – in most cases we can do a same day delivery and pick up if needed, because we have a vehicle dedicated to commercial work – and our hire rates are Theres nothing we cant accomodate. very competitive.”

The All waste team Bex is the friendly, Graeme, Bex and helpful voice on the Shaun phone when you call All Waste’s freephone number – 0800 800 005. If you’re a resident who is not sure of the easiest, most efficient skip or bin solution for your situation and need advice, she will help you decide which option is best for you. For residential clients the company also offers bins and skips ranging from 3 cubic metres to 18 cubic metres.

“Our relationship with our clients is very important,” says Bex. “This business has grown considerably over the past year since we bought it largely as a result of our customer service.

Customers come back when they experience personal service and are not treated as just another statistic.”

For skip bin hire made easy contact All Waste. You can phone them and talk to Bex or else enquire online at www.skiphirechristchurch.co.nz.

Soon you will also be able to book skips or bins through the web-site.

Bex can quote over the phone and is also happy to email quotes.

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Canterbury Rebuild September 2013 25

CanterburyRebuild

Building a difference for everyone

Building a home has to be one of the most equally frustrating and rewarding experiences. Ultimately you have the opportunity to build your own home to meet your needs, not move into someone else’s idea of perfect – but it does come with challenges.

By Graeme Sinclair

Lifemark Ambassador, Graeme Sinclair

26 September 2013 Canterbury Rebuild

From a client perspective managing your own expectations of the dream and then communicating this to your designer and builder can be an exercise in diplomacy and patience.

When building our most recent home, like any client, we had very specific ideas about what we needed for our family. We were lucky to have a builder who understood some of our more specific needs around accessibility, not just for myself as a chariot driver, but for the whole family.

Ultimately our builder was chosen as he knew the ins and outs of the Lifemark Design Standards, making the communication process between us, the client, and him a cinch; we were both talking the same language.

Many of the standards are just plain common sense and in all honesty cost us no more to incorporate. Not having to explain in detail to our builder why we wanted 810mm clear access doorways, level threshold entry and the odd extra nog in the wall for grab rails, made the whole process easier.

The ease of incorporating such

features at the beginning of the project was highlighted by a previous renovation project which had cost us $250k to adapt to our accessibility needs – not to mention it was a painful and frustrating process for all those concerned.

Even before I was a Lifemark ambassador, I knew that incorporating such features in our new home was going to be of benefit for my whole family. He was able to suggest other features that made the whole home a place for all of our family and friends to congregate and live in comfortably.

Frankly working with a Lifemark Accredited builder was the difference between a maddening experience that would test the bonds of any marriage and one that was an exciting and enjoyable journey for myself and my whole family.

Simply as a client I would recommend working with an accredited builder to all those considering building a home – make sure you’re the builder they use and we might see you out fishing with me soon!

CanterburyRebuild

A day in the life

By John Wright, Harcourts Ilam 2

Spring has finally arrived and with it the much anticipated increase in numbers of new houses coming to the market.

Judging by the activity over the winter period there will be no shortage of people out looking to buy new homes in the months ahead.

Prices that have been paid for some properties lately have been quite incredible and with continued demand who knows where it will end. What has been noticeable is the increase in enquiry for larger houses of five bedrooms or more. Those I have worked on lately have been snapped up by investors wanting rental properties.

With very high returns being achieved and the likelihood of continued demand for several years to come, buying a rental property is probably not the worst move you could make.

We had a very pleasing result in our office recently with a beautiful Merivale estate passing hands after 30 years of family ownership. The good thing in my opinion is that another stately home will now be preserved and enjoyed by a new family – hopefully for thirty years or

more; and a very large parcel of land will not be decimated for the sake of a few town houses.

One of the pleasures in this job is the unexpected ‘wow’ that you get occasionally when you visit a house for the first time. It can be from a variety of things; like leadlight windows, an ornate staircase, possibly a kitchen or the overall quality of a new build; but whatever it is, you just feel better having had the experience. I went to such a property recently. The street view was certainly nothing spectacular, just a tired looking 1950’s bungalow with a roof needing a paint. There was nothing exciting about the very original interior either – but stepping outside to the rear of the property I was totally overwhelmed by a magnificent garden paradise – the result of the owner’s 30 year labour of love.

It has been interesting observing activity following the announcement of tighter controls on low deposit lending.

Properties in areas thought to be ‘less desirable’ a year or two ago have been attracting high numbers of first home buyers eager to get on the property ladder. A house I marketed recently had 20 groups through the first weekend of open homes and that was followed by multiple offers. Contrast that to a year earlier, where a similar property in the same location could not attract a single visitor. My view is that younger people moving into older areas will ultimately bring about change and improvement; transformation that will be good for Christchurch.

For more information on selling or buying property contact John Wright at Harcourts Ilam 2 at 397–399 Ilam Rd. Phone 351 3002 or mobile 021 811 629 or visit www.harcourts.co.nz/Offices.

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Canterbury Rebuild September 2013 29

ASHBURTON

CanterburyRebuild

Ashburton gets gold stars for energy performance The 1980s, 757sqm singlestorey Ashburton building has no automated systems, and relies on simple heat pumps for heating and cooling.

Along with the Energy Efficiency and Conservation Authority’s (EECA) Wellington office, they have each been awarded an ‘excellent’ 4.5 stars.

These ratings are the highest awarded so far under the scheme, which launched in June.

The 1980s, 757sqm single-storey Ashburton building has no automated

systems, and relies on simple heat pumps for heating and cooling. The ‘excellent’ NABERSNZ rating shows good staff practice in switching off.

MSD Associate Deputy Chief Executive Merv Dacre says the 4.5 star rating is a great result for the Ashburton office.

“With 9,100 staff and 196 office

Ashburton’s Ministry of Social Development Community Link building is the first in the South Island to be awarded a NABERSNZ™, the office building energy measurement and rating scheme.

buildings across the country, energy is a significant cost for MSD. We are focussed on energy management, and clearly our Ashburton office has set the bar for the rest of the organisation.

“We’ll be carrying out more NABERSNZ ratings and using them as a tool to improve. I’m sure Ashburton will inspire our teams in other centres.”

New Zealand Green Building Council chief executive Alex Cutler said public sector organisations were recognising the worth of NABERSNZ to demonstrate prudence and value for money.

“Smart design principles create a blueprint for energy efficient buildings, but how they’re commissioned, maintained and used is crucial in dayto-day energy performance.

Businesses wanting to get a feel for where they might rate can start with the NABERSNZ self assessment tool.

This is a free online resource that any organisation can use.

• NABERSNZ is based on the National Australian Built Environment Rating System, a scheme that has rated building energy performance for more than a decade.

• The scheme is licensed to the Energy Efficiency and Conservation Authority (EECA) and is administered by the New Zealand Green Building Council (NZGBC). The Energy Management Association of New Zealand (EMANZ) adapted it for New Zealand conditions.

• NABERSNZ has two commercial sponsors: DNZ Property Fund and Precinct Properties.

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CanterburyRebuild

WOMEN IN CONSTRUCTION The Christchurch rebuild was initially perceived as a male dominated domain, but increasingly women are stepping up and joining the group of influential people who are shaping the future of this city. Canterbury Rebuild is proud to introduce you to some of the talented women who are bringing strength, balance, tenacity and their unique skills to the rebuild environment…

Seize the moment before it seizes you

By Angela Bensemann Photo by mark tantrum

But there’s no time…

But I’m the only one who can do the job But I’m the one with the best contacts with the architects, builders, QS… But there’s so much to be done…

As women we’re very good at making excuses, putting ourselves last and over-committing left right and centre.

And then of course there’s mother guilt too – am I putting in enough effort at work, am I spending enough time with my kids – how can I juggle the two so no-one loses out?

Getting the balance right between work and the rest of your life is a challenge

When you’re in the thick of it doing whatever it takes to get the job done it’s easy to get sucked into the trap of working longer hours, cutting out your exercise, skipping meals, cancelling coffee with friends and letting your out-of-work commitments go.

for all working women. We all know that the so called 9am-5pm paid job is only a fraction of the actual work that goes on in our day. Whether that’s commitments to family, pets, elderly parents, housework or whatever we’re all being pulled in countless directions.

And here’s the conundrum – money.

If you don’t work you don’t get paid.

Some of us need to work because we love it and some of us to keep the

“

family afloat, the mortgage paid and our heads above water.

Whatever the reason we all know that if something is out of synch then everything slowly or in some cases spectacularly starts to fall apart.

So really we need to do ourselves a favour and get the balance right. We need to make time for ourselves and the rest will fall into place.

“Seize the moment – remember all

those women on the Titanic’ that waved off the dessert cart,” Erma Bombeck once said. Great quote and Erma Bombeck has a damn good point. We don’t want to regret the things we didn’t do. We want to go for it but in a way that gives us a better work/life balance.

Angela is co-director of WorksWonders which inspires women to have a better work/life balance and to achieve their dreams. You can receive a free e-book, ‘BUT – how to get out of your way and get on with being fabulous,’ by visiting www.workswonders.co.nz.

Natasha Evans – Benchmark Homes The construction industry is often considered a male dominated sector, but that’s not something that fazes Natasha Evans, codirector of Benchmark Homes. After almost a decade in the industry, she thrives on running the busy company alongside husband Richard, and she also loves being part of the greater Christchurch rebuild.

“I’m passionate about the residential construction sector, because I love the fact that we’re building homes for such a wide range of people. It’s also very satisfying to be rebuilding homes for Christchurch residents who lost their houses in the earthquakes.”

Natasha is also proud to be a successful role model for her

NATASHA

daughters and other young women in the community. She knows firsthand what it’s like to balance motherhood with her career, and she is also well aware how efficient women can be in the workforce.

“It’s very satisfying to succeed in a largely male dominated field, and I would encourage all young women to follow their dreams and believe in their own power to succeed.”

Benchmark Homes is a progressive building company with a reputation for excellence. With three new show homes opening before the end of the year and a huge number of houses currently being built by the company, it is fast becoming one of the most recognisable names in the industry.

Contact details: Benchmark homes on 03 343 8260

Anthea Johnson and Rochelle Hunt - Homes by Maxim Anthea and Rachelle are the sales consultants at Homes by Maxim, the custom design and build company. They have each worked in the construction industry for some seven years and believe communication skills and empathy with clients are the most valuable attributes they bring to their work.

“We work very closely with clients, co-ordinating all aspects of the design and specification phases up to the signing of the contract.

It’s vital we get to understand our clients, their vision for their dream home and their requirements. You can’t do that without taking the time to sit down with them and really listening. This is something

ANTHEA & ROCHELLE

women do positively and well.”

Anthea and Rachelle, as the sales team, are the face of Homes by Maxim.

Their aim is to knowledgeably guide their clients through the design process, to make them feel comfortable to ask questions and to facilitate their meetings with the other professionals in the company. “This is a male-oriented industry and our clients tell us that it is refreshing to talk to people with an easy-going, softer approach that makes the whole journey a smooth and enjoyable process”.

Contact details: Anthea or Rochelle on 03 943 799 or visit www.homesbymaxim.co.nz Canterbury Rebuild September 2013 31

RECRUITING FOR THE REBUILD

Survey reveals Kiwis not expecting more pay Sixty-four percent of New Zealanders believe a pay rise is not on the cards this year announced seek.co.nz last month.

Located in the central city, Tradestaff is at the heart of the Christchurch rebuild.

As New Zealand’s largest privately owned recruitment company Tradestaff can provide staffing solutions for a wide variety of roles across the industrial, technical, and construction sectors including international and permanent recruitment.

Find the ‘right’person, FAST. Tradestaff have qualified, experienced candidates contacting us daily.

Despite both consumer and business confidence being on the rise, Kiwis do not expect to reap the benefits of economic improvement just yet with the majority saying they do not envisage a boost to their pay packets in 2013. What’s more, one third of New Zealanders have not received a pay increase during the last two years.

“Consumers are now feeling more positive about the long term outlook for the New Zealand economy and business confidence is at a five year high. However, we’re yet to see these signs of growing financial optimism spill over into wage growth which remains subdued for roles advertised on SEEK at just 1 per cent in the year to July 2013,” says Seek New Zealand general manager Janet Faulding. While strong salary growth and job creation are yet to be seen across the board, some industries are faring better than others with growing momentum in the housing market and construction sector in particular boosting figures.

“

Construction roles enjoyed the strongest wage growth over the last 12 months with the average salary for jobs in the industry growing by over $6,000 from July 2012.

The construction industry is also boosting national job figures with vacancies up 46%, compared to a 6% rise in jobs nationally, in the same time frame.

“The construction industry has been showing signs of healthy development for some time but the good news now is that business indicators are pointing to imminent improvements in many more areas,” says Ms Faulding.

“Expectations of the majority of respondents to BNZ’s most recent Business Confidence Survey are that the local economy will be in better shape in a year’s time than it is now. Combining this predicted improvement with forecast GDP growth of 2.4 per cent, we anticipate wage inflation to build and broaden over the next six to eighteen months,” she concludes.

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Ready, Set, Go

By Karen Pasco

by Karen Pasco

Businesses need to be looking to the future and planning for the onslaught of work that is about to come, says Canterbury Employers’ Chamber of Commerce chief executive Peter Townsend.

“We have to forget this short-term mentality and start thinking more strategically - thinking one year out not one month out.

“There’s a resource conundrum because we’re into a bit of a lull before the major insurance payouts. The flood gates are now opening,” he says.

This lull has been the pause before the engage – as the deconstruction has finished and the gap before the reconstruction really takes off. However, with $40 billion locked into the rebuild, it was a time for businesses both large and small to get smarter.

Although a large amount of money was tied up in commercial rejuvenation, a considerable amount of the money was earmarked for residential rebuilds.

“I am one of 25,000 people who has in excess of $100,000 damage to their homes. I have just settled so we are going to see an enormous amount of activity around the residential rebuild.”

Of those 25,000 seriously broken homes, only 400 were currently under repair.

With that in mind, as well as work in the commercial rebuild, Peter says Christchurch will soon be stalled by resource constraints including human resource constraints, which is why

businesses need to be looking further ahead.

There have been cash shortages as companies invested in growth however banks were already introducing new financial packages to enable business owners to concentrate on futureproofing their companies.

“We’ve seen things like companies now being able to lend 80 to 90 per cent from banks of outstanding invoices, which means the day to day cashflow constraints which restrict growth are now being addressed. But banks should also be thinking about how they can look after these customers.”

In order for small businesses to not get swamped in the upcoming onslaught, many would have to start operating like large companies – either through diversifying or using help from other like businesses throughout New Zealand.

Collaborate Canterbury, a CECC initiative, has already seen 750 companies looking to align themselves with similar companies throughout New Zealand allowing both to financially gain from the economic benefits that have arisen from the rebuild.

Canterbury Rebuild September 2013 33

COMMERCIAL

CanterburyRebuild

Energy grants boost use of sustainable technology

The Christchurch Agency for Energy has established a $1.8 million fund in a bid to reduce carbon emissions by encouraging sustainable energy initiatives in the city rebuild.

The grants are for private sector developments of at least 1000 square metres and will cover up to 30 per cent of plant costs, up to a maximum of $300,000 per project.

Developers of buildings inside the four avenues can apply to the Christchurch Energy Grants Scheme to help meet the cost of technology that uses renewable sources of energy. Energy efficiency measures in new or renovated buildings that go well beyond minimum building code standards will also be eligible.

The grants are for private sector developments of at least 1000 square metres and will cover up to 30 per cent

of plant costs, up to a maximum of $300,000 per project. The Christchurch City Council will administer the fund on behalf of the energy agency.

The Council's Resource Efficiency programme manager Kevin Crutchley believes the grants are a great opportunity to support the use of renewable energy.

"The scheme will make it more affordable for major developments to

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use renewable energy, such as photovoltaic cells for electricity generation or drawing artesian water from beneath the city for heat exchange systems. This new technology tends to be more expensive up front, but in the medium to longer term it can provide significant operational savings."

The grants scheme is part of a refocusing of the Christchurch Agency for Energy, a charitable trust and

Council Controlled Organisation set up in 2010 to promote energy efficiency.

The agency was funded in part by the sale of Council carbon credits but trust chair Mayor Bob Parker says the changes to funding from the sale of carbon credits led to a rethink of the energy agency's operations and the trustees have decided to concentrate on initiatives related to the rebuild.

"We're also working with the Energy Efficiency Conservation Authority to continue the existing EnergyFirst scheme which provides free concept design advice for new commercial buildings to make them more energy efficient. In Share an Idea, residents told us they wanted a "greener" city and these measures support that."

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Smart companies need to invest for growth now Brave business decisions made now could reap major dividends as New Zealand companies and the world economy slowly emerge from the long-term effects of the Global Financial Crisis.

Tim Keenan, Partner and National Director, Privately Held Business, for Grant Thornton New Zealand, said that the Global Financial Crisis naturally selected the strong from the weak, but the time was now right for the smart companies to invest for growth and take the opportunity to snatch market share from competitors.

“Having emerged from three to four years of cost cutting and keeping tight control of expenditure it takes courage to loosen the purse strings and become more aggressive with marketing, hiring staff and upgrading plant and machinery.

“However, the time is now right for companies to get a leap on their competitors with most business indicators starting to head in the right

“

direction. Spurred on by the estimated $40 billion rebuild of Christchurch, housing and infrastructure catch-up spending in Auckland and a New Zealand-wide rural economy that is being buoyed by a worldwide demand for our agricultural products,” he said.

The Australian economic indicators are not strong and New Zealand businesses need to be wary of Australian businesses looking to cross the Tasman and compete in our domestic market for new customers.

“The New Zealand economy expanded by a relatively healthy 3.2% in 2012 and is expected to grow by 2.8% this year and average 3.1% a year from 2014 to 2017. This level of sustained growth will put other pressures on businesses.

“Already there are clear indications

that skilled staff are in high demand and getting harder to find. Getting in now and securing quality staff, even if the capacity is not quite there yet, is a

smart move for progressive companies looking to grow strongly in the future.

“The strong dollar is not favoured by exporters, but companies looking to buy new machinery or upgrade existing equipment, will find that now is a great time to invest with the New Zealand dollar trading at very strong levels.

“The New Zealand economy looks in for a good ride over the next five years as evidenced by confidence levels running at a threeyear high.

With the likelihood of the reemergence of the US economy and the gradual rise of parts of Europe, the future for New Zealand companies is bright.

“Firms with the confidence to be the ‘early bird’ and position now for the future will get a march on their competitors and an increased share of their domestic market,” Tim says.

Canterbury Rebuild September 2013 35

CanterburyRebuild

Grand old heritage building reopens A century old Canterbury iconic building sparked to life again when Heritage Christchurch opened its Old Government Building doors last month.

Group operations manager for Heritage Hotel Management and former general manager of Heritage Christchurch Gary Jarvis, has overseen the extensive refurbishment of the grand Old Government Building which houses the luxurious hotel.

“Heritage Christchurch’s restoration has been a labour of love and I am personally delighted it has worn the test of time and seismic events to remain a vital part of Christchurch’s priceless heritage,” says Gary.

The 100 year old building, designed by Joseph Clarkson Maddison, is registered as a category one building on the Historic Places Trust register and has been described as of ‘monumental significance’ by architectural heritage experts.

The building was awarded the Christchurch Heritage Trust Built Heritage Award in 2010 and the New Zealand Seismic Award 2012 in the Canterbury Heritage awards.

The Heritage Christchurch, first opened in 1996 as a luxury hotel, was relatively unscathed in the 22 February 2011 earthquake, but remained inside the imposed red zone cordon for over two years whilst renovation plans were finalised.

The Heritage Christchurch’s Old Government

Building will be formally reopened on Friday 20 September by His Excellency, Lt Gen The Rt Hon Sir Jerry Mateparae, GNZM, QSO, GovernorGeneral of New Zealand.

Heading the opening team is Vicki Bretherton, who rejoined the Heritage Hotel Group as general manager of Heritage Hanmer Springs a year ago, having previously been the general manager of Heritage Queenstown.

"I am absolutely delighted to be back in Christchurch in Cathedral Square, the heart of Canterbury. Like many of the team here, I feel very privileged to welcome guests to such an elegant building of great historic significance and be part of the rebuild and future of this great city,” says Vicki.

Almost all the hotel staff are Cantabrians, including Sarah McIvor, front office duty manager who having left for Australia after the February 2011 earthquake, returned when she heard the Christchurch CBD was reopening.

“The reason I returned to Christchurch was to be part of the rebuild. When I heard the CBD was opening I dropped everything and got on the first plane back from Australia. Becoming part of the team reopening this amazing hotel is magic,” says Sarah.

Heritage Christchurch staff are excited to be working a the new refurbished Old Government Building.

Front row (l to r) Ellen Gray, Heritage Christchurch general manager Vicki Bretherton, Sarah McIvor.

Second row (l to r) Nick Jones, Sarah Jackson, Paula Parker, Jeanette Haerewa,Heritage Hotel Management group operations manager Gary Jarvis.

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A pie,pint and tools for business success

A series of free seminars which have been developed to give the trades sector a background in the basics of good business, guiding these operators through managing the strong growth and demands of the rebuild, will be held in Addington.

MYOB NZ executive director Scott Gardiner says, “It’s fantastic to see

business picking up in the trades sector, boosting its financial performance and creating thousands of new jobs in Christchurch.

“However, we know such rapid growth can come with risk, requiring careful management to make sure businesses can succeed long term.”

The complimentary seminars will

An initiative designed to ensure local trade businesses get the most out of the Christchurch rebuild and maintain their success after the boom has just been launched by MYOB and Westpac.

cover the basics of running a small business and the key pressures involved, including managing cash flow, employing and managing staff, establishing effective business processes, goal setting, differentiating the business from competitors, managing tax, protecting against risks and boosting performance.

“Aspects such as managing cash flow can be difficult for businesses of any stage and size, especially for those sub contracted to the bigger firms,” says Mr Gardiner.

“It’s important to understand key concepts like the difference between cash flow and profit. We can provide tradies with the right tools for them to use in their day-to-day business.”

With many businesses expanding their teams for the first time, it’s vital to have the skills to successfully manage a growing business, he says, adding, “Many trade businesses have expanded

so much they’re investing in head count.

Finding good quality employees is essential but it’s also important to follow the right processes as you build your team – particularly if, like many trades businesses, you are looking offshore to fill requirements for key skills.”

Over the seminar series, local tradies will get much of the information they need to help make their business a success.They will also get a free pie and a pint at each, and time to talk with others who are facing the same rollercoaster ride.

“For the whole region to enjoy the benefits of the massive financial investment made via the rebuild, our SME sector needs to be robust and well managed. By supporting the businesses on the frontlines of the rebuild, MYOB and Westpac aim to ensure more Christchurch businesses maximise this opportunity. This success should flow through the wider community,” says Mr Gardiner.

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Construction and the prognosis of Christchurch

The construction industry has been through a relatively prolonged period of intense frustration.

Personal view from Peter Townsend on the future of construction in Christchurch

Frustration with the inability to get on with the rebuild due to on-going seismic activity and insurance dilemmas, frustration with being unable to apply full current resource capacity to creating a new Christchurch and frustration with a lack of clear direction in terms of the key pieces of infrastructure and key projects and how our new city will fit around them.

This is all about to change! There is no doubt that construction activity in our city is going to ramp up in a totally unprecedented fashion. We are already seeing significant activity on the fringes of our four avenues with major construction activity occurring in Moorhouse Avenue, Lincoln Road and Victoria Street especially. They are the lucky areas of town because they get a head start on the rest of the city which will lock in prosperity in those areas for time to come. However, we are inextricably tracking towards the rebuild of our city and project management companies and construction companies, with foresight, are gearing up accordingly.

One of the issues we face in Christchurch is that all businesses,

including those directly involved in the rebuild of Christchurch, have tended to adopt a short term approach. Because activity isn’t going as well as it should, we think it isn’t going to happen.

Because there have been delays we think they are going to continue.

However the smart people who will gain maximum opportunity from involvement in the rebuild are thinking well ahead.

They are not thinking about the next weeks or months they are thinking about where their company will be in a year and that is important.

A year down the track, Christchurch will be a completely different place with continuing housing demand, accelerated economic activity and resource constraints running right across the city. Once the rebuild gets underway in earnest we are going to see a completely different environment.

This will involve the need for different business strategies and business disciplines. It will certainly be

“

underpinned by the fundamental need to build scale to cope with the rebuild in our city. In building scale we will look at collaborative models, we will look at bringing outsiders in both in terms of human resource that is required to rebuild our city and the commercial acumen needed to accommodate the scale of the rebuild. I know there is a certain cynicism out there in the community about whether or not this will ever happen. It will certainly happen and for good reason!

One of the good reasons is the strategic location of Christchurch as the capital of the South Island with its excellent port facilities and international airport. Second is its geographical location with the Christchurch hinterland particularly the Canterbury Plains and the on-going utilisation and increasing utilisation of water. Third is that much of the damage that has been incurred through the series of earthquakes that we have

suffered is covered by insurance or by Central or Local Government funding.

This means that our economic prosperity is locked in and it is just a matter of how we best apply that to capital to the city’s rebuild.

We also need to ensure that our leadership adopt a “can do” attitude in the city, that we have a well-developed strategy and economic prioritisation for those key projects and precincts in the central city and that we sort out land issues with a little autocracy if necessary.

Christchurch is going to be an exciting place to live but it is going to take time to finish the rebuild. In the interim, we are going to continue to be locked into the biggest economic development program this country has ever seen. Already smart construction companies both within Christchurch and outside the city are thinking strategically and preparing themselves to be actively involved in the massive rebuild of our city.

Good luck to them and may they deliver us a product that both we and future generations can be proud of and enjoy.

Canterbury Rebuild September 2013 39

CanterburyRebuild

40 September 2013 Canterbury Rebuild