Reinforcing Business Partnership through the Use of State-of-the-Art Solutions
Our business partners in the Public Service continued moving on steadily and consistently with the Public Service Change Management programme with respect to capacity building and improved business processes in order to improve public services. In 2002, the Public Service also took off with great momentum in terms of re-inventing government in so far as complementing its public services by embracing the ‘e’ era and using alternative delivery channels in order to offer public services round the clock. MITTS Ltd role in 2002 was that of assisting its business partners realise its change initiatives by understanding their needs and applying state-of-the art solutions for the attainment of their goals.
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The extension of the ‘Sistema ghallAmministrazzjoni ta’ Beneficcji Socjali’ (SABS) to the Australian Embassy.
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Further enhancements to the Tax Compliance Unit (TCU) Data Warehouse in support to Government’s efforts to curb tax evasion.
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Further enhancements to the Departmental Accounting System (DAS) in order to control Government’s finances more effectively and get geared up to the upcoming introduction of the accrual accounting principles.
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The consolidation of the statistics programme for the National Statistics Office (NSO).
2002 saw a mix of new initiatives and a continuation of the 2001 programme. MITTS Ltd focused its efforts in both service and project deliveries and continued to reinforce the collaborative approach with its business partners. In particular, in 2002 one could witness the introduction of new or improved services offered by the Public Service that involved MITTS Ltd as a key player.
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The migration of VAT core applications onto a new technological platform and the beginning of new VAT system modules to facilitate information exchange.
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Driving on the Public Service Change Management Road Map The Public Service Change Management Programme encompasses a roadmap which is based on a continuous improvement concept. In essence, the end line keeps on moving ahead with the same pace of the advancements in the local, European and international socio-economic environment. The raison d’etre of MITTS Ltd is centred on continuously supporting Government’s efforts in its continuous programme of change. In 2002 MITTS Ltd continued to deliver solutions in synch with such efforts, where some of the major initiatives included:
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MITTS Ltd Annual Report 2002
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New IT suite of programmes for the Inland Revenue Department (IRD) focusing mainly on the automation of data collection from corporations, tax audits and the enhancements of core systems in line with the Ministry of Finance financial programme. Further rollout of Internet in schools and exploiting this service to the fullest by having such services available in the evening for e-Malta Commission’s ICT awareness programme. The ID cards renewal system.
real revolution occurred insofar as every word now starting with an ‘e’ or is this new dimension actually coming to fruition? The Maltese Government took on board the concept of e-Government with real determination and with a will to prove that it can re-invent itself and offer public services using more delivery channels. MITTS Ltd geared itself up in line with Government’s vision on e-Government and was thus ready to meet the challenge of supporting the eGovernment programme. In particular, following the launch of the ten flag bearers e-Government services in 2001, MITTS Ltd invested in an highly available, secure and scalable architecture that would facilitate e-services, namely the ‘e-Government Web Framework’ and was involved as a pivotal player in most of the e-Government initiatives. In particular, MITTS Ltd was involved in the: >
Launch of Electronic Payment Gateway.
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Development of the m-Government gateway that allows for the delivery of services through mobile telephony.
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Launch of m-Government services such as the Courts Deferrals Notification System.
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The go-live of e-Exams in October 2002 and the Registration of Evening Courses System.
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Development of the web interface for the Civil Case Management System.
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Work for the delivery of the e-Customer Care system.
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Enhancing of the VAT system to move towards e-VAT services such as on line submission of VAT declarations and online payments of VAT, where phase one will go live at the beginning of 2003.
Everything Starts with an ‘e’? For some years now, public fora have projected that the advent of the e-Business and e-Government will induce a paradigm shift – that of the e-paradigm. However, is this ‘e’ paradigm all hype, where the
