Defining the ‘Soul’ of MITTS Ltd

Defi ning the ‘Soul’ of MITTS Ltd

MITTS Ltd prides itself to be a knowledgebased organisation that places considerable emphasis on continuous learning, on being a caring organisation, and on the importance of instilling values and business ethics in the way it conducts business and interacts with its staff. MITTS Ltd seeks to have a ‘soul’ that regulates its behaviour.

Although such a ‘spiritual’ analogy may be viewed with cynicism in some business arenas, MITTS Ltd, however, truly believes an assessment based on cold fi nancial or other scientifi cally measurable methods are not enough to justify how certain milestones were achieved. In all that is accomplished, the dedication, persistence and effort of the MITTS Ltd people is the common denomination factor that gives MITTS Ltd a competitive edge and which in most cases surpasses client expectations. The Company, through its two fundamental pillars that of being a caring organisation and that of nurturing a culture of learning, strives hard to distinguish between just having employees considered as staff complement as opposed to having a team of individuals who are respected and valued.

Moreover, MITTS Ltd considers its clients as partners and not only as customers, where in so doing, MITTS Ltd strives to be a business ethical organisation that builds on a relationship of trust and understanding with its business partners. All of the above was formally recognised in 2002, not only by the Board of Directors but also by the MITTS Ltd staff who came together to identify the Business Values of MITTS Ltd that will establish the ‘soul’ of the organisation. Five Company Values were identifi ed and formally defi ned, with statements that refl ect a culture of respect at all levels within the Company and statements that induce a culture of business partnership with MITTS Ltd clients.

Whilst living up to these Company Values is not an easy task both the Company as a corporate being and the people that make up MITTS Ltd are formally committed to embrace this culture and to enrich the Company’s soul in order to experience in the best way possible the Information Age. A testimony at a national level of such commitment is the now established ‘Foundation for IT Accessibility’ (FITA) with the ‘Kunsill Nazzjonali Persuni b’Dizabilita’ (KNPD), whilst at a corporate level the family friendly policies and work-life balance initiatives such as teleworking, child care facilitation, special maternity leave and reduced hours clearly indicate the attention given in this regard.

The Company Values have been interpreted as symbols for internal and external communications The fi ve Company Values and Value Statements were formally launched in January 2003

People:

Empowerment:

Professionalism:

Client Focus:

Continuous Improvement: We are committed to our people

We will cultivate an environment to develop empowerment with accountability

We act professionally in all that we do

We see clients as partners in our success

We believe there is no limit to our improvement

Debbie joined the company in 1995 as a receptionist. Debbie started off her career working part time and always felt the need of working full time within a “good and big company”. Her chance came when she saw an advert for the position of a receptionist within the then MSU Ltd.

“I really appreciate that the company believed in me and gave me the opportunity to work” Debbie says that her life “changed drastically” since she started working with MITTS Ltd.

The most important part of her job is her interaction with people, and this has changed her as a person. Debbie also received training in Customer Care and will very soon be attending a refresher course in Offi ce Automation tools.

“I enjoy working at MITTS Ltd. The team I work with in reception is a close one, whilst all MITTS Ltd employees are always ready to help me when necessary”.

Debbie Schembri Receptionist

Tony Sultana Systems Manager

“I lived MITTS Ltd in the making!”

Tony’s career started twenty years ago at the Government Computer Centre and since then he never looked back, where he graduated in Computing and subsequently completed a Masters Degree in Management from Anglia University (UK). Tony’s experience is far ranging, advancing from the hardware to the systems fi eld, whilst gaining international exposure through attachments in Singapore and Japan. Since the inception of the Company, Tony worked on strategic assignments, where he is now managing the taxation and fi nance portfolio.

Apart for his family, Tony lives for IT development. His vision still resides within the area of systems development and his biggest satisfaction “is to actively be part of silent but strategic revolutions – such as the Final Settlement System for the Inland Revenue Department and the fi rst Data Warehouse in Government for the Tax Compliance Unit”.

Tony believes in MITTS Ltd and the potential of its people, “…I am a MITTS Ltd man, and my unconditional loyalty goes to MITTS Ltd. Working for such a knowledgeable company gives me the necessary on-going training and the strength to work on a wide spectrum of opportunities which no other company in Malta can provide – and most of all it gives me the challenge to achieve”. “…We have achieved a lot, and I’m proud of telling my kids that I was part of it. Having said that, I still believe that I’m far from what I dream that I can achieve!”.