Defining the ‘Soul’ of MITTS Ltd
MITTS Ltd prides itself to be a knowledgebased organisation that places considerable emphasis on continuous learning, on being a caring organisation, and on the importance of instilling values and business ethics in the way it conducts business and interacts with its staff. MITTS Ltd seeks to have a ‘soul’ that regulates its behaviour. Although such a ‘spiritual’ analogy may be viewed with cynicism in some business arenas, MITTS Ltd, however, truly believes an assessment based on cold financial or other scientifically measurable methods are not enough to justify how certain milestones were achieved. In all that is accomplished, the dedication, persistence and effort of the MITTS Ltd people is the common denomination factor that gives MITTS Ltd a competitive edge and which in most cases surpasses client expectations.
The Company, through its two fundamental pillars that of being a caring organisation and that of nurturing a culture of learning, strives hard to distinguish between just having employees considered as staff complement as opposed to having a team of individuals who are respected and valued. Moreover, MITTS Ltd considers its clients as partners and not only as customers, where in so doing, MITTS Ltd strives to be a business ethical organisation that builds on a relationship of trust and understanding with its business partners. All of the above was formally recognised in 2002, not only by the Board of Directors but also by the MITTS Ltd staff who came together to identify the Business Values of MITTS Ltd that will establish the ‘soul’ of the organisation. Five Company Values were identified and formally defined, with statements that reflect
a culture of respect at all levels within the Company and statements that induce a culture of business partnership with MITTS Ltd clients. Whilst living up to these Company Values is not an easy task both the Company as a corporate being and the people that make up MITTS Ltd are formally committed to embrace this culture and to enrich the Company’s soul in order to experience in the best way possible the Information Age. A testimony at a national level of such commitment is the now established ‘Foundation for IT Accessibility’ (FITA) with the ‘Kunsill Nazzjonali Persuni b’Dizabilita’ (KNPD), whilst at a corporate level the family friendly policies and work-life balance initiatives such as teleworking, child care facilitation, special maternity leave and reduced hours clearly indicate the attention given in this regard.
The five Company Values and Value Statements were formally launched in January 2003
The Company Values have been interpreted as symbols for internal and external communications
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MITTS Ltd Annual Report 2002
People:
We are committed to our people
Empowerment:
We will cultivate an environment to develop empowerment with accountability
Professionalism:
We act professionally in all that we do
Client Focus:
We see clients as partners in our success
Continuous Improvement:
We believe there is no limit to our improvement
