Morning Star Business Report

morning star

Business Report JANUARY 2012

Seaford Animal Hospital Focusing on the bond between owner and pet

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How to save on energy costs with an energy audit

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ERIC ABBEY / OWNER LOVING PETS CORPORATION DECORATIVE FEEDING BOWLS AND PET TREATS SINCE 2005 18 EMPLOYEES

SELLING MORE WITHOUT GOING BROKE CHALLENGE: Eric was enjoying astronomical growth. Orders for the Bella Bowl™, the company’s top seller, were going through the roof. But demand was putting a strain on Eric’s relationship with his supplier, not to mention his cash flow.

TO WATCH ERIC’S FULL STORY scan this code or go to pnc.com/cfo and see how CFO: Cash Flow Options from PNC can help solve your business challenges.

Call 1-877-CALL-PNC or visit a PNC branch to start your own Cash Flow Conversation today.

SM

ACCELERATE RECEIVABLES IMPROVE PAYMENT PRACTICES INVEST EXCESS CASH LEVERAGE ONLINE TECHNOLOGY ENSURE ACCESS TO CREDIT

The person pictured is an actual PNC customer, who agreed to participate in this advertisement. Loving Pets’ success was due to a number of factors, and PNC is proud of its role in helping the company achieve its goals. 1 All loans are subject to credit approval and may require automatic payment deduction from a PNC Bank Business Checking account. Origination and/or other fees may apply. Banking and lending products and services and bank deposit products are provided by PNC Bank, National Association, a wholly owned subsidiary of PNC and Member FDIC. Bella Bowl is a registered trademark of Loving Pets Corporation. PNC and ACHIEVEMENT are registered marks of The PNC Financial Services Group, Inc. (“PNC”). BBK-6943 ©2012 The PNC Financial Services Group, Inc. All rights reserved. PNC Bank, National Association. Member FDIC

Business Report | January 2012

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ACHIEVEMENT: Loving Pets recently sold more than 330,000 Bella Bowls in a single month — the most ever. Now that Eric’s cash flow is steady, he can focus on taking his business to the next level.

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SOLUTION: Eric and his PNC banker had the Cash Flow Conversation. They found that increasing Eric’s line of credit1 would help keep production lines fl owing smoothly — and allow Eric and his team to go out and sell even more, without worrying about cash shortfalls.

Our new Cancer Center and Emergency Department

open in February.

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We’re bringing the finest emergency and cancer care services to your life.

Our expansion at Kent General Hospital will offer advanced emergency and trauma care, and progressive cancer treatment services, all under one roof. A total of 415,000 square feet dedicated to your health. Symbolic of the commitment we’ve made to the community. Representative of our exploration of the best ways to serve everyone in our care. Designed for you, around you.

KENT GENERAL | MILFORD MEMORIAL | www.bayhealth.org

Business Report | January 2012

4

from the editor The smell of fresh squeezed orange juice

I

t is only a few days before Christmas as I write this and I am beginning to get excited.

There seems to be a kind of magical quality about this time of year that makes humans want to celebrate.

Cultures throughout human history have held celebrations this time of year, probably to keep our minds off of the fact that we are in the midst of the longest and coldest days of the year (although we seem to have missed out on the cold part this year). If we

didn’t have a celebration to look forward to, this time of year would be quite depressing.

Each family seems to have their own unique traditions during the holidays. For my family, one of my favorite traditions is breakfast on Christmas morning.

For some reason, every year we have sliced up oranges and made fresh squeezed orange juice in the juicer. No matter what time of year it is, the smell of fresh orange juice always reminds me of Christmas.

Daniel Richardson

Business Report Vol.15 No.03

EDITOR

Daniel Richardson

COMPOSITION

Cassie Richardson Elaine Schneider Tina Reaser

SALES

Chris Redman Rick Cullen Sutton Joseph

C O N TA C T

Morning Star Publications 302-629-9788 P.O. Box 1000 Seaford, DE 19973 businessreport@mspublications.com sales@mspublications.com

Focusing on the ambition and innovation that make Delaware businesses unique.

please recycle this magazine Photos iphoto, stock.xchng

Business Report | January 2012

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16 [contents] 01/12

22 6

CHAMBER NEWS

14

GUEST COLUMN A new year brings new tax strategies

By Brian STRATTON

16

COVER STORY

Seaford Animal Hospital focuses on bond between owner and pets

By TONY WINDSOR

18

HIDDEN TREASURE

NCALL helping to save homes from foreclosure

By CAROL KINSLEY

On the Cover

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Seaford Animal Hospital - Craig Metzner, D.V.M., Mary Eagle, D.V.M., William Wade, D.V.M.,C.V.A. Jaime Ober, Megan Griffin, Katey Franklin, Carol Willin, Tara Voss, Jasmine Higgins, Aaron Greene, Cathy Buck, Suzanne Wade, Cheryl Cain, Jennifer Donnelly (not pictured) Photo by Eric Young www.youngsstudio.com

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HEALTH REPORT

26

BUSINESS LICENSES

28

BUSINESS DIRECTORY

Business Report | January 2012

6

| CH A M B ER NEWS

Chamber

Phone

Key contact

Dues*

Members

Fax

Bethany-Fenwick

539-2100 Carrie Subity

$211

800

539-9434

Delmar

846-3336 Diane Johnson

$75

67

846-3336

Georgetown

856-1544

$150

460

856-1577

Karen Duffield

Laurel

875-9319 Connie Lewis

$125

125

875-5908

Lewes

645-8073

Betsy Reamer

$195

432

645-8412

Milford

422-3344

Jo Schmeiser

$165

310

422-7503

Millsboro

934-6777 Amy Simmons

$150

260

934-6065

Milton

684-1101 Georgia Dalzell

$150

120

684-1101

Rehoboth-Dewey

227-2233 Carol Everhart

$215

1303

227-8351

Seaford

629-9690

$150

340

629-0281

Paula Gunson

Central Delaware

734-7513 Gina Aurora

$200

868

678-0189

Delaware State

655-7221

$299

2800

654-0691

Bill Stephano

* Annual membership cost based on businesses with fewer than 10 employees. For Delaware State and Central Delaware chambers membership cost figure is for 1-5 members. For Delaware State Chamber special rate applies if business already belongs to another chamber.

Ribbon Cutting D’Ortone’s Homestyle Italian Restaurant The Bethany-Fenwick Area Chamber of Commerce joined D’Ortone’s Homestyle Italian Restaurant & Tap in celebrating their grand opening with a ribbon cutting ceremony recently.

Family, friends, customers, employees, chamber staff, ambassadors and Sussex County Councilman George Cole joined owner Nicholas D’Ortone (with scissors) to celebrate. Stop by D’Ortone’s Homestyle Italian Restaurant & Tap located at 38450 Hickman Rd. in Ocean View, behind Hickman’s Package Store to get their old school Italian entrees, and larger portions at a better price. Their Italian favorites are homemade from family recipes.

For more information, call 302-829-1430 or visit www.dortoneshomestyle.com.

Ribbon Cutting Papa Johns A ribbon cutting and grand opening was held recently at Papa Johns in Dover located at 4000 S. DuPont Hwy. Owner Daniel Ramirez was joined by the entire Papa Johns staff as the Central Delaware Chamber of Commerce & Eagle 97.7 welcomed them to the business community.

Business Report | January 2012

COUNTY CLUB RECEIVES Donation The Chamber of Commerce for Greater Milford & Corporate Sponsors, Del-One recently presented the Shawnee Country Club with a $3,000 donation check from monies raised from the 5th Annual Holiday Auction & Tastes of Milford. The CCGM, Del-One and the Shawnee Country Club provided close to 200 attendees with “tastes” from 10 Milford restaurants/caterers and close to 100 live and silent auction items donated by chamber members and friends of the Shawnee Country Club. Pictured from left: Del-One Business Development Representative Brandy Shane Buzzuto, Del-One Business Development Representative Amy Durham, Del-One Marketing Director Amy Resh, Shawnee Country Club General Manager Patricia Marney, Tastes of Milford Chairperson Barbara Steele and CCGM Executive Director Jo Schmeiser.

TOWN RECEIVES DONATION The Rehoboth Beach-Dewey Beach Chamber of Commerce recently presented proceeds from movie and bonfire revenue to the Town of Dewey Beach. From left: Acting Town Manager and Chief of Police, Sam Mackert; RBDBCC President/CEO, Carol Everhart; and Town of Dewey Beach Mayor, Diane Hanson.

Business Report | January 2012

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| CH A M BER NEWS

CCGM Donation

DESTINATION STATION SUPPORT

The Chamber of Commerce for Greater Milford (CCGM), along with the 2011 5K Committee presented The American Cancer Society with a $2,000 donation check recently from monies raised from the 2nd Annual “Smile for Freedom” 5K Run/Walk that kicks off the Riverwalk “Freedom” Festival. The donation will go towards the Milford Relay for Life and the Making Strides programs. From left: Angela Dorey, Riverwalk “Freedom” Festival chairperson and Dorey Insurance & Financial Services, Laurie Cale of WSFS Bank, David Sauls, Brian Warnock of WSFS Bank, Bobbi Pavlak of Extreme Total Fitness, Lisa DiVincenzo of i.g. Burton and Sarah Fox of the American Cancer Society.

Rob Marshall, owner/operator of Atlantic Oceanside Motel, is shown receiving a gift in recognition of his generosity and support of Destination Station Center. From left: Carol Everhart, Rehoboth Beach-Dewey Beach Chamber of Commerce and Rob Marshall, Atlantic Oceanside Motel.

Ribbon Cutting Old Towne Physical Therapy The Chamber of Commerce for Greater Milford recently held a ribbon cutting at Old Towne Physical Therapy, located at 401 S. DuPont Blvd., Milford.

Services include hand therapy, orthopedic care, sports medicine, worker’s compensation & rehabilitation and other specialty niche programs. Pictured from left, front row: Jessica Glass, PTA, Blare Steigelman, Jennifer Andrew, DPT (director), Mayor Ronnie Rogers, Keri Schaeffer, PTA (owner), Samantha Burton.

Back Row: Susie Avalos (CCGM administrative assistant), Jamie Nutter, Esq. Michael Andrew, Esq., Dr. Scott Schulze and Bill Andrew.

For more information about Old Towne Physical Therapy, call 302-8390900 or visit www.oldtownept.com.

Business Report | January 2012

STOCKING STUFFER MIXER The Chamber of Commerce for Greater Milford (CCGM) & the Heritage at Milford recently hosted the Annual Stocking Stuffer Mixer. Two hundred stockings were filled at the event for children in the Milford School District who might not otherwise get anything for the holidays. The Heritage at Milford donated the stockings and chamber members donated items for the stockings. Pictured from left: CCGM Executive Director Jo Schmeiser, Heritage at Milford Marketing Director Jordana Naftzinger and Heritage at Milford Guest Services Director Cheryl Stover.

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Ribbon Cutting Oasis Bath & Body Boutique DESTINATION STATION SUPPORT Bitsy Cochran of Monograms Unlimited is shown receiving a gift in recognition of her generosity and support of Destination Station Center. From left: Bitsy Cochran, Monograms Unlimited and Carol Everhart, CEO-Rehoboth Beach-Dewey Beach Chamber of Commerce.

Strategic Tax Planning Audit Services Profit Analysis

The Rehoboth Beach-Dewey Beach Chamber of Commerce held a ribbon cutting ceremony for Oasis Bath & Body Boutique recently.

Members of the Rehoboth Beach-Dewey Beach Meet & Greet Committee were present to celebrate the addition of the boutique’s spa services. Located at 415 Rehoboth Ave., Oasis Bath & Body Boutique now offers a full line of spa services including body treatments, sunless tanning, and ionic foot detox. From left: Joy Kidd, RBDBCC, Cheryl Anderson, Carl Alesi, Claudia Alesi, Ian Kilty, Nina Stamus, Karen Mumford, County Bank. For more information, visit www.OasisBathandBody.com or call 302-227-6260.

Fraud Protection Business Valuation Human Resource Consulting

www.horty.com • 888.968.7168 Horty & Horty, P.A. • Certified Public Accountants 29 Bancroft Mills Road • 4th Floor • Wilmington, DE • 19806 3702 North DuPont Highway • Dover, DE • 19901

Business Report | January 2012

10

| CH AM BER NEWS

Save on energy costs by starting with an energy audit

By Carol Kinsley Are you and your co-workers — and clients, for that matter — comfortable in your place of business? Or is it too cold in the winter and too hot in the summer because you're trying to save on the heating or air conditioning bill? Here are some steps you can take to save on energy costs and perhaps decrease complaints about the temperature inside.

Start with an energy audit, suggests Allen Luzak of The Fifth Fuel in Georgetown. The company name suggests there is a fifth fuel in addition to coal, petroleum, nuclear and alternative energy — energy efficiency. "It's time to solve those comfort problems and save money," the company reasons.

An energy audit will help figure out why your building isn't working properly. It pinpoints energy inefficiencies and offers recommendations for sealing leaks, which will save energy and money.

In Georgetown, for example, many businesses are located in older homes that may seem drafty. An energy audit will find areas Business Report | January 2012

in attics, flooring, window and door frames, plumbing and lighting fixtures, ductwork and electrical outlets and switches where air conditioned air is escaping. Luzak explained how an energy audit works.

"We go in with a blower and measure the pressure reading. We do an infrared scan while the building is under negative pressure.

The infrared tells us where energy is leaking out of the building.

"Then we check the attic, crawl spaces and holes no one looks in, and determine how to seal those up. We have to be careful so as not to make the building too air tight. We need to manage the air exchange rate correctly."

Taking care of leaks involves more than caulking windows and doors, Luzak continued. Often there are big holes in the middle of a building where air collects and moves through the attic. "We put a top on the balloon," Luzak said, "and work our way down to the crawl space."

A complete energy audit takes two to three hours. Then a report is generated with a prioritized list of recommendations to complete

based on what will pay you back the quickest in savings.

Usually replacing windows is relegated to the bottom of the list of things to do, added Luzak, who has 25 years experience in the business. There's not a whole lot of payback on window replacement unless there are no storm windows, he said.

Air sealing comes first, including the duct system, which typically is leaking 30 percent of heat or air conditioning into the attic. That's 30 percent of your bill going outside the thermal boundary or air conditioned space of your building.

Insulation is usually the second step.

Auditors at The Fifth Fuel are certified by BPA (Building Performance Institute). In fact, Luzak teaches the course locally, on a private basis. The company also is HERS-certified by the Home Energy Rating System.

For all new construction, Luzak suggests contacting The Fifth Fuel before you start building to learn how to get the best "bang for your buck" if you want Energy Star certification. "It's easier if you call before you start

than after the fact," he warned.

The Fifth Fuel can do modifications such as air sealing and ductwork. It does not replace windows or air conditioning.

"We solve comfort problems, and that lowers energy bills," he concluded.

Luzak can be heard with more suggestions on WGMD 92.7 after the 4:30 news on Fridays. He takes phone calls from listeners. He also responds to emails sent via the company's website, www.thefifthfuel. com.

Preventive maintenance To get the most from your heating and air conditioning systems, establish a preventive maintenance program. Andy Cannon, operations and sales manager of George Sherman Corp. in Lewes (with additional offices in Dover and Milton), recommends that you regularly: • Change or clean all air filters, preferably every month.

• Clean all heat exchanger surfaces, water and refrigerant coils, condensers and evaporators.

• Inspect and patch leaky heating ducts, piping, coils and fittings.

• Adjust belt drives, dampers, valves and linkages.

• Replace defective equipment insulation, ducting and piping.

• Check for proper economizer operation and adequate refrigerant levels.

"Maintenance activities can save up to 30 percent of fan energy and up to 10 percent of space conditioning energy use," Cannon said.

Good investment Cannon also offered additional steps you can take to save on energy: * Install an ENERGY STAR programmable thermostat to automate your HVAC system. An "old-fashioned" thermostat turns the HVAC on and off based on temperature, not whether the building is occupied, or whether you benefit from the cooling/ heating. * In winter, set office thermostat offices between 65 and 68 during the day/business hours, and 60 to 65 degrees during unoccupied times. * In summer, set thermostats between 78 and 80 degrees during the day/business hours, and above 80 degrees during unoccupied hours.

• Adjust thermostats higher when cooling and lower when heating an occupied building or unoccupied areas within a building, for example, during weekends and nonworking hours.

• During summer months, adjusting your thermostat setting up one degree typically

energy Audits

Crawl space solutions

New Home Energy Star Certification energy upgrade installations

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Business Report | January 2012

can save 2 to 3 percent on cooling costs.

• Consider installing locking devices on thermostats to maintain desired temperature settings.

• Install programmable thermostats that automatically adjust temperature settings based on the time of day and day of the week. If you have multiple HVAC units, set thermostats to return to the occupied temperature a half an hour apart.

• When fan and pump motors need repair, consider replacing them with premium efficiency models that operate at a lower annual cost.

• Sealing and insulating ducts can improve the efficiency of your heating and cooling system by as much as 20%.

• Install an energy management system (EMS). An EMS is especially useful when your HVAC system is too complex to control with time clocks or programmable thermostats. An EMS lets you choose different temperatures for different zones, optimum equipment start and stop times and control strategies that keep building occupants comfortable while minimizing energy use.

• Install a high efficiency packaged heating, ventilation and air conditioning (HVAC) system. Cannon explained, "These can use up to 40 percent less energy than systems that just meet minimum standards.

Look for a high SEER (Seasonal Energy Efficiency Ratio) or, on larger units, EER (Energy Efficiency Ratio). You can purchase units with SEER above 12 or EER above 11. Specify high-efficiency air conditioning equipment when your system needs to be replaced, and save up to 35 percent annually."

• Geothermal systems heat and cool buildings more efficiently than conventional HVAC systems, also reducing energy cost.

Funding available For large projects designed to reduce energy use and benefit the environment, help may be available from the state. An Energy Efficiency Investment Fund was created by Delaware's General Assembly in 2011, funded with $5 million. This amount was supplemented by nearly $10 million of low-interest financing available through the American Recovery and Reinvestment Act. Some of this funding is still available, according to the Division of Energy and Climate, part of the Department of Natural Resources and Environmental Control. For information on this program, visit www. dnrec.delaware.gov/energy/Documents/ Energy_Efficiency_Investment_Fund.pdf.

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Tunnell Cancer Center earns national recognition The Commission on Cancer (CoC) of the American College of Surgeons has granted a Three-Year Accreditation with Commendation to the Tunnell Cancer Center at Beebe Medical Center.

This is the third time that Tunnell Cancer Center has gained the coveted Commendation designation as part of the Certificate of Accreditation, although Tunnell Cancer Center has consistently received accreditation from the Commission on Cancer.

The Commission grants the Three-Year Accreditation with Commendation to a cancer facility following an on-site evaluation by a physician surveyor during which the facility must demonstrate a Commendation level of compliance with one or more standards that represent the full scope of the cancer program.

These standards include cancer committee leadership, cancer data management, clinical management, research, community outreach, professional education and staff support, and

quality improvement. Tunnell Cancer Center was commended on six out of seven standards.

According to the Commission, accreditation is given only to those facilities that have voluntarily committed to providing the highest level of quality cancer care and that agree to undergo a rigorous performance evaluation.

The Tunnell Cancer Center opened in 1995 at the Beebe Medical Center main campus in Lewes. Following more than a decade of growth, in 2006, the center moved into its present modern and spacious location at the Beebe Health Campus on John J. Williams Highway in Rehoboth Beach. Tunnell Cancer Center began in 1995 with two doctors and a handful of staff. Today, it is served by eight oncology specialist physicians and surgeons, more than 90 clinicians and other experienced personnel, and visited by an average of 200 patients a day.

As a CoC-accredited program, Tunnell Cancer Center ensures that a patient will have

access to: • Comprehensive care, including a range of state-of-the art services and equipment.

• A multi-specialty team approach to coordinate the best treatment options.

• Information about ongoing clinical trials and new treatment options.

• Access to cancer-related information, education and support.

• A cancer registry that collects data on type and state of cancers and treatment results and offers lifelong patient follow-up.

• Ongoing survivorship care and wellness coaching.

• Quality-care close to home.

TCC is dedicated to healing bodies, minds and spirits every day.

More information on Tunnell Cancer Center can be found in the annual report, on the Beebe Medical Center website at www. beebemed.org, or by calling the center at 302645-3770.

Business Report | January 2012

14

| CH A M B ER NEWS

A new year brings new tax strategies

By Brian Stratton, CPA

For most of us, the days leading up to April 15 will be devoted to filing our tax returns for 2011. Then, when May and June roll around, we start thinking about our tax strategies for 2012.

Following your standard schedule will not be a good idea this year. Changes in tax laws that take effect on Jan. 1, 2013 could have a negative impact on numerous higher-income taxpayers, many of whom are small business owners, and there is a possibility that more changes with a negative impact could be enacted later this year. Planning now will help you minimize any nasty surprises and will keep you from having to make last-minute decisions in December.

There are four prime reasons for concern: New taxes to pay for Medicare that start in 2013; The expiration of the Bush-era tax cuts at the end of this year; A reduced exemption and higher rates on estate and gift taxes; Uncertainty over what Congress might do as it grapples with deficit reduction and tax issues during an election year.

The changes already enacted will mean higher tax rates for high-income individuals next year. That is why taxpayers should consider mapping out strategies to shift income into 2012 and away from 2013. Let’s take a look at each of these issues.

Two new Medicare taxes take effect next January, a 0.9 percent Hospital Insurance tax on earned income in excess of $200,000 ($250,000 if filing jointly) and a 3.8 percent tax on unearned income such as interest, dividends, capital gains, annuities, royalties and rents.

The second levy also applies to taxpayers with incomes in excess of $200,000 ($250,000 if filing jointly) if they have substantial net investment income.

The impact of the Hospital Insurance tax Business Report | January 2012

will be relatively small — $900 for a single taxpayer with earned income of $300,000 in 2013, and most taxpayers don’t have the option of accelerating receipt of large amounts of earned income. But there are strategies that can minimize the impact of the larger tax on unearned income.

Those strategies include realizing capital gains on investments in 2012 rather than next year, when those gains would be taxed at a higher rate. Similarly, consider deferring any capital losses until next year, when they would be more valuable in offsetting your 2013 capital gains.

Also, think about electing out of installment sale treatment on 2011 and 2012 sales and recognizing the entire gain in the year of sale, rather than subjecting a portion of the gain to the higher 2013 rates. Give thought to rebalancing your investment portfolio this year — increasing investments in growth assets and decreasing investments in dividend-paying assets. Your accountant or tax advisor may have other suggestions as well.

If you’re on salary, there’s little you can do to change when you get your paychecks, but if you’re self-employed, you can blunt some of the impact of the expiration of the Bush tax cuts by billing clients early and, depending on your method of accounting, requesting payment before the end of the year.

By accelerating revenue recognition, you will pay a little more in taxes this year, but you’ll be reducing the amount you will have to pay at 2013’s higher rates.

Because estate and gift taxes will be subject to a double whammy in 2013, anyone with an estate valued at more than $1 million should carefully review their plans this year, and the earlier the better. In 2010, Congress created historically favorable tax rules for 2011 and 2012.

Currently the first $5 million of your estate is exempt from taxation, and the top estate tax

rate is 35 percent. Next year, the exemption drops to $1 million and the top rate increases to 55 percent.

Individuals are allowed to make annual gifts of up to $13,000 to other taxpayers taxfree; anything over that amount is counted against the lifetime exemption. Given the magnitude of those changes, it’s clear that your heirs and beneficiaries will be able to hold on to a much greater portion of your estate if you make a gift to them now.

If you have been following Congressional action — or inaction — on debt reduction, the word “now” in the last sentence is especially important. In the failed deliberations of the so-called “Supercommittee,” one option being considered was to significantly lower the estate and gift tax exemption immediately. If that were to happen, you could lose the opportunity to have a significant gift taxed at lower rate. So, the sooner you review your estate plans, the better.

Given the nation’s current economic situation, higher-income individuals should carefully watch what Congress might do throughout the year, especially as the elections approach in November and in any lame-duck session that might follow.

Considering the size of the deficit and recent experience in Congress, the probable options are either doing nothing or raising taxes and making some spending cuts. Doing nothing means that the higher taxes we’ve discussed here will go into effect; doing something means, in all likelihood, that the higherincome taxpayers will be taxed even more.

Either way, it looks like you should develop strategies to maximize income this year and minimize income for 2013. Stay tuned.

About the author Brian Stratton, CPA, is a director with Horty & Horty, P.A., a Delaware accounting firm with offices in Dover and Wilmington.

15 Williams receives international award Craig Williams of Becker Morgan Group recently received the Award for Excellence in Digital/Hybrid Media in the 37th Annual Ken Roberts Memorial Delineation Competition for his 3D illustration titled “Red.” The international Ken Roberts

Horty & Horty, P.A. receives top rating Horty & Horty, P.A. has successfully completed its recent peer review, and has received the highest rating possible. Firms can receive a rating of pass, pass with deficiency(ies) or fail. Horty received a rating of pass.

A peer review consists of a review of the system of quality control for the firm’s accounting and auditing practice. The review is conducted by an outside CPA firm and in accordance with the Standards for Performing and Reporting on Peer Reviews established by the Peer Review Board of the American Institute of Certified Public Accountants.

The responsibility of the firm conducting the peer review is to express an opinion on the design of the system of quality control and Horty’s compliance and adherence to the system.

The nature, objectives, scope, limitations of, and the procedures performed in a System Review are described in the standards at www.aicpa.org/prsummary.

In the opinion of the firm conducting the peer review, “the system of quality control for the accounting and auditing practice of Horty & Horty, P.A. in effect for the year ended Dec. 31, 2010, has been suitably designed and complied with to provide the firm with reasonable assurance of performing and reporting in conformity with applicable professional standards in all materials respects.”

Additionally, the firm’s pass rating was upheld by the Peer Review Committee of the Pennsylvania Institute of Certified Public Accountants, the body that oversees peer reviews in Delaware and Pennsylvania.

Architectural Delineation, Drawing, and Illustration Competition is considered the most senior architectural drawing competition currently in operation worldwide.

Williams’ piece demonstrated excellence through an innovative use of media and was showcased during the competition’s Awards Presentation at the Dallas Museum of Art. "Red" was also the recent recipient of the American Society of Architectural Illustrator's AIP26 Koichi Yasuda Juror award.

THE

GREATER GEORGETOWN Chamber of Commerce

Linking Business with the Community 302-856-1544 | info@georgetowncoc.com

www.georgetowncoc.com

Jan. 2 - HAPPY NEW YEAR! Chamber Office will be closed.

Jan. 4 - 1st Wed., Economic Development Council Meeting, 12 noon, Georgetown Wesleyan Church Hall No. Bedford Street Ext.; U.S. Senator Tom Carper scheduled to present, among others! All are welcome, lunch is provided!

Jan. 4 - 1st Wed., Board of Directors Meeting, 4pm, New Chamber Office - 229 East Market Street, Georgetown.

Jan. 11 - 2nd Wed., Chamber Breakfast Meeting, 7:30 am, Lighthouse Landing Restaurant - 21553 Rudder Lane at the Sussex County Airport. Special Guest Speaker,TBA. $9 per person at the door. RSVP by Tues. Jan. 10th.

Call 856-1544.

Jan. 18 - 3rd Wed., Chamber Mixer, 4:30-6:30 pm. Location TBA. All are welcome to enjoy & take advantage of a great networking opportunity in a social setting! Call 856-1544 for details.

Jan. 25- 4th Wed., Chamber Luncheon, noon-1pm, CHEER Center - Sandhill Rd., Georgetown. Special Guest Speaker, TBA. $10 per person at the door. RSVP by Tues. Jan. 24th. Call 856-1544.

Business Report | January 2012

16

| COV ER STORY Seaford Animal Hospital focuses on bond between owner and pets

By Tony E. Windsor When Dr. William Wade was only 10 years old, growing up on a small farm in Ohio, he decided his life’s career. While spending time with the veterinarian who came to treat his family’s farm animals, Dr. Wade determined that being a doctor for animals was what he wanted most in life.

“I knew even as a young boy that I would be attending The Ohio State University to study to be a veterinarian,” he said. “My parents were happy about it and supported me. I love this job and for me it is a passion, rather than a job.”

In 1976, when Dr. Wade graduated from veterinary school with eight years of college studies under his belt, there was a recession underway nationally. Many of the steel mills in Ohio were closing. It was at these very mills where he had worked to help pay his way through school. With the economy in a rut, he decided to find another location where he could pursue his career and raise a son with his wife, Suzanne.

I remember seeing a promotion about the Eastern Shore of Maryland,” he said. “It described a place that was 30 minutes from the Atlantic Ocean and 30 minutes from the Chesapeake Bay. Since I thought I might want to buy a sailboat one day, this sounded like a good place to live. So, I headed for Salisbury, Maryland.”

In Salisbury, Dr. Wade went to work with the Johnson & McKee Animal Hospital. A short time later he learned that Seaford veterinarian, Dr. Larry Manogue, was considering retirement. In January 1978 Dr. Wade bought Seaford Animal Hospital and now, 34 years later, the hospital has grown from one doctor and one staff member to three doctors and eleven staff.

Located on Atlanta Road, Seaford Animal Hospital is one of the few animal hospitals in the area that is fully accredited by the American Animal Hospital Association (AAHA). Only fifteen percent of small animal

Business Report | January 2012

Craig L. Metzner, D.V.M., William C. Wade, D.V.M., C.V.A. , and Mary T. Eagle, D.V.M. of Seaford Animal Hospital. Photo by Eric Young

hospitals in the United States and Canada have this accreditation. AAHA is a voluntary organization of veterinary hospitals committed to providing a high quality of veterinary care. Member hospitals are held to a significantly higher standard of care than the states of Delaware and Maryland require. Seaford Animal Hospital has been accredited since 1989.

Recently, Dr. Wade was honored as the 2011 recipient of the Delaware Veterinary Medical Association H. Wesley Towers Veterinarian of the Year Award. While extremely honored with the award, Dr. Wade is quick to acknowledge that he is normally a “quiet and shy” person and is not used to being thrust into the limelight. “My staff did this behind my back,” he said smiling. “But, I am extremely grateful to have received this honor.”

According to Lynn Appel, executive director of the Delaware Veterinary Medical Association, “Dr. Wade demonstrates quiet, steady, humble, committed, balanced dedication to the betterment of the profession and surrounding community. He displays a life leadership example by which we all can aspire and improve.”

It is this passion that Dr. Wade brings to

his profession that exemplifies the philosophy of Seaford Animal Hospital. For Dr. Wade and his colleagues and staff the most important facet of what they do is based on the bond that exists between an animal and its owner.

“Every pet and owner that we see has a special bond,” Dr. Wade said. “Our goal is to offer services that respect that bond. We want to do everything we can to ensure that we provide treatment that allows that special relationship to continue as long as possible and in a quality manner.”

Dr. Wade said the doctors and staff at the Seaford Animal Hospital are not there to make decisions for pet owners, but more to help owners with sometimes difficult decisions that may need to be made. “Good health is much more than the absence of disease,” he said.

“A major focus of our business is to educate clients so they can make healthy choices for their pets. We see ourselves as the advocate or voice of a pet and make needed recommendations to ensure a great quality of long life. We also realize that everyone's bond with their pet is unique and strive to provide quality medical care at the level that the client chooses - without judgment.”

Dr. Wade believes it is crucial that he and his staff maintain the educational process to

17 help ensure they can assist clients in a variety of ways. “Sometimes pets get injured or sick,” he said. “We at Seaford Animal Hospital believe in continuous learning to maintain and enhance our skills to put pets on the road to recovery as soon as possible. We make use of modern technology and techniques to help get an accurate, timely diagnosis. Our clients are then informed of our findings and are invited to be involved in the treatment plan.”

Dr. Wade said he is excited about the level of expertise that he and his fellow practitioners are able to bring to Seaford Animal Hospital.

The three doctors are able to work in a synergistic fashion that combines certain areas of veterinary skills.

He said Craig Metzner, DVM, is exceptional with the use of ultrasound as a means to discover internal issues including various cancers, tumors, and bladder issues. Mary Eagle, DVM, a longtime associate of Dr. Wade, excels in the treatment of chronic illnesses, including kidney disease.

Dr. Wade, who along with providing surgical skills, is certified in acupuncture; a less invasive procedure that has been extremely successful in treating animals for injuries and disease as well as aiding in pain management.

He said that in many cases acupuncture has been more successful than surgery.

Dr. Wade said that over 4,000 years ago, the ancient Chinese discovered that life energy or Qi (pronounced chee) flows over and into the body through pathways called meridians.

Points on these meridians can be stimulated with fine needles to adjust and balance the flow of energy allowing the body to heal itself.

Scientists have recently found that insertion of needles into specific acupuncture sites releases endorphins and other chemicals that have an effect all over the body. These neurotransmitters help relieve pain, aid the immune system, and improve organ function.

“I am very interested in the ability to combine some of the best qualities of both eastern and western therapies,” he said. “Integrative medicine helps our patients heal faster and feel better. Acupuncture alone, or combined with other therapy, has helped many of our patients with many chronic problems such as uncontrolled seizures, arthritis, improved healing after surgery, chronic and acute intestinal diseases, behavioral changes, kidney disease, and other chronic diseases that are not responding to conventional therapy. It is also a successful treatment for pets that are not responding well to traditional western medication.” Dr. Wade said acupuncture has been a therapy that has enabled the improvement of the quality of life in hospice-like care for pets with terminal cancer.

Acupuncture, according to Dr. Wade, has

grown in popularity over the years. “The first class in 1998 at the Chi Institute had about 12 vets in the class,” he said.

“Recently when I attended classes there were 110 vets in attendance.” He said animals respond very well to acupuncture therapy. “Most of the pets like it with many falling asleep during treatment.”

The length of treatment depends on the nature, severity and duration of the disease.

A single treatment may be enough for an acute condition.

A series of three to 10 treatments can resolve many chronic problems. Some degenerative conditions may need monthly to quarterly treatments over time. "It matters not whether medicine is modern or ancient, it only matters that it produces results,” he said.

Dr. Wade said the most important service he feels Seaford Animal Hospital can provide to pet owners is to be an option before seeking specialized, sometimes very costly, treatments.

“Before an owner makes the trip across the bridge to seek specialized care for their pet, we are able to assess the situation and provide alternatives that can oftentimes be very successful in treating the illness or injury,” he said.

He said for the hospital doctors and staff it must always be a “win-win-win” situation.

“When someone buys a product or service from us, they benefit from a relationship with us. Any product or service we sell has to pass the ‘Win-Win-Win’ test,” he said. ‘It has to be beneficial to the pet, of benefit to the client, and beneficial to the high standards of care of Seaford Animal Hospital. We work with the client and their pets as individuals to recommend only products and services needed for good health. We only recommend products we have researched and trust.”

Dr. Wade said many pets age four years for every one human year. Every three months of a pet’s life is like a year in a human’s life.

He said Seaford Animal Hospital recommends only services and products that a pet needs to maintain good health, prevent a preventable

Dr. Wade, “Cole”, and Jaime Ober

disease or treat a treatable disease. Therefore, in order for pets to have a long, comfortable life it is important that owners not put off seeking care for their animals.

Even with the extraordinary level of veterinary expertise and skills available at Seaford Animal Hospital, Dr. Wade gives the lion’s share of credit for the hospital’s success to the staff. “Our staff is our biggest asset. They love the animals and they are excellent with the owners. The staff is caring and empathic and they came to us with a caring attitude and a passion to care for pets and their owners, and it shows. The staff members take pride in learning new skills and acquiring knowledge.

They combine high technology with high touch. Our staff has a track record for excellent customer service.” Last year the staff at Seaford Animal Hospital won the outstanding customer service award presented by the Seaford Chamber of Commerce.

“Our team has worked together to formulate our creed, mission, vision and core values.

Our planning, decisions and answers to most questions come from our joint values,” Dr. Wade said. “We offer timely appointments; focus on the clients’ concerns; offer the best care and products; provide a clean, modern hospital, and strive to make communication between our hospital and our clients a priority.”

Please visit the revised website www.seafordah.com for more information.

Business Report | January 2012

18

NCALL helping to save homes from foreclosure

By Carol Kinsley Two hundred and six families in Kent and Sussex counties will attest: NCALL is a treasure! The nonprofit corporation, National Council on Agricultural Life and Labor Research Fund Inc., helped them save their homes from foreclosure this year. Another 300 families have received help in applying for loan modifications and are waiting to hear the outcome. There is typically a 60 percent approval rate. Even where the answer is not positive, the process has allowed the family to stay in their home longer and work on transition.

Based in Dover, NCALL celebrated in October its 35th year of providing affordable housing production and service to the Delmarva Peninsula. NCALL's efforts have had a dramatic impact on the region, improving housing conditions for thousands, one neighbor at a time. NCALL has helped develop 50 affordable apartment communities, assisted more than 7,000 individual homeowners and provided $35 million in community development loans.

Executive Director Joe L. Myer explained that NCALL's service to the community is two-pronged: service to other nonprofits and to individuals.

NCALL acts as an intermediary to assist locally based nonprofits in apartment development and preservation. NCALL provides a variety of technical services such as financial packaging, asset management and organiza-

Business Report | January 2012

tional development.

It applies for housing assistance of different types on behalf of the local group. Better Homes of Seaford is one; Millsboro Housing for Progress is another.

"We've done 50 apartment communities across the state," Myer said. In Seaford alone there are several, including Williamsburg Manor, Chandler Heights, Charleston Place and Hampton Circle, which is now under construction.

"We also do community development lending," Myer continued. "We are certified by the U.S. Department of the Treasury as a CDFI (Community Development Financial Institution). We lend to other nonprofits for affordable housing or community-based facilities. For example, Sussex Habitat wanted an office building in Georgetown. We provided a loan for the site and for construction financing. Also in Georgetown is a large project, La Red Community Health Center. We helped with acquisition of land on which to build and with construction financing. Those projects will get permanent financing from USDA Rural Development. We are a partner. We do the up front work; USDA does the permanent financing."

In the 1990s, NCALL established a home ownership counseling program which has helped thousands of individuals. NCALL helps first-time homebuyers who want to be mortgage ready by counseling them on how to clear their credit, save for a down payment and get the best 30-year fixed rate.

"Foreclosure prevention is huge for us now," Myer added. "We are a HUD (Housing

and Urban Development) approved agency.

We do a complete financial analysis and work with the family, representing them to the lender servicer to help get a loan modification.

The state also has an emergency fund we can access."

Myer warned there are many scams for home loan modification and that many people have lost thousands of dollars. That's why HUD approval is important.

NCALL also provides classes in financial literacy through its "Growing Your Money" curriculum. In two-hour sessions held over a five-week period, NCALL provides basic financial literacy for people who lack money management skills or knowledge. They learn things such as banking relationships and budgeting. The classes are free.

At a mixer held in conjunction with the Central Chamber of Commerce in Dover in December Myer shared with employers NCALL's mission — to promote affordable housing and improved communities for low and moderate income people primarily in rural areas. He encouraged them to refer to NCALL employees who are interested in becoming homeowners or those who might be having a problem paying their mortgages. He also offered to conduct classes for their work force.

NCALL's main office is in Dover at 363 Saulsbury Road; another is in Newark at Hudson Service Center, 501 Ogletown Road.

There is also an office in Georgetown, next to the Fire Department at 110 S. Bedford Street.

NCALL can be reached at (302) 678-9400 or visit online at www.ncall.org.

19 Collins named employee of the year Sussex County has named Shari L. Collins of Millsboro the 2011 employee of the year for county government. County Council President Michael Vincent announced this year’s winner during the annual Mildred King Luncheon for the county’s approximately 500 employees. Collins was selected by her co-workers from a field of four employees, all quarterly winners this past year, for the honor.

Collins, this year’s third quarter winner, received a standing ovation from employees as she was presented with a plaque.

“I’m so honored by this selection. It’s nice to know how much you’re appreciated by your co-workers,” said Collins, who is an administrative clerk in the county’s Emergency Medical Services department. “They are the ones who make it a joy to come to work each day.”

County Administrator David Baker commended Collins for more than 10 years of service, which began in May 2001 as a data clerk in the Recorder of Deeds office. Baker praised Collins for her friendly and outgoing personality, as well as her willingness to help her fellow employees and cross-train on duties in other offices to assist them when needed.

Business Report | January 2012

20

| HEALTH

BAYHEALTH RAISES MONEY FOR AHA Bayhealth earned multiple awards from the American Heart Association for Bayhealth’s leading role in the 2011 Kent County Heart Walk. On Sept. 17, at Mirror Lake in Dover, more than 250 walkers from 35 Bayhealth walking teams helped raise more than $19,500 for research into the treatment of heart disease and stroke. Bayhealth earned the Heart Association’s Top Company Award for being the top corporate fundraiser for the Kent County Heart Walk. Pictured from left: Business Development Director for the American Heart Association Avie Blau, and Bayhealth Co-Chairs for the 2011 AHA Kent County Heart Walk Sheri Minear and Kimberly Holmes.

Bayhealth welcomes Dr. Xu Metzing named vice president Bayhealth Medical Center has appointed Michael Metzing as Bayhealth vice president of Corporate Support Services.

Metzing will serve on the Bayhealth Executive Team and oversee Hospitality Services, Plant Operations, Facility Planning and Construction, Safety and Security, Environmental Services and Chaplain Services at Bayhealth. Metzing has served as Bayhealth director of plant operations since 2006. He earned his bachelor of science in marine engineering from the State University of New York, Maritime College, and completed his master of business administration in healthcare administration from Wilmington University. Metzing is a Certified Healthcare Facilities Manager (CHFM) and a Certified Energy Manager (CEM). He earned the Bayhealth Leader of the Year Award in 2009.

Business Report | December 2011

Bayhealth Medical Group has announced the arrival of Radiologist Zi Rong Xu, M.D., who completed training at The Johns Hopkins Hospital in Baltimore, Md. Dr. Xu completed his fellowship in cross sectional Body Imaging at The Johns Hopkins Hospital. He served as chief resident of Diagnostic Radiology at Cooper University Hospital (University of Medicine & Dentistry of New Jersey) in Camden, N.J. Dr. Xu also completed an internship in Internal Medicine at the University of Maryland Medical Center in Baltimore. He earned his medical degree from the Temple University School of Medicine in Philadelphia. Dr. Xu has also earned a master of electrical engineering and bachelor of science in biomedical engineering and electrical engineering, both at The Johns Hopkins University in Baltimore.

To find out more about Bayhealth Diagnostic Imaging, visit www.bayhealth.org.

21

Fund raises $22,000 for Tunnell Cancer Center The Jean & Joan Fund committee has announced that it will donate $22,000 to Tunnell Cancer Center from the proceeds of the 12th Annual Golf Tournament held in October at the Kings Creek Country Club.

Delaware State Representative and House Majority Leader Pete Schwartzkopf served as honorary chairperson. Players included: Jeffrey M. Fried, president and CEO of Beebe Medical Center, and medical oncologist/hematologist Srihari Peri, MD, medical director of the Tunnell Cancer Center.

The evening dinner program honored the Tunnell family whose philanthropy over the years made the original and current Tunnell Cancer centers possible.

The winning foursome was Drs. Leo Eschbach, Rich Caruso, Bob Portz and Paul Cowan. Skill prizes winners included Dave Nave, Vicki Tull, Dave Jones and Craig Martin. This year’s major sponsors included Kings Creek Country Club and SPI-Pharma of Lewes. SPI-Pharma supported both the putting contest with a grand prize of $10,000 and the Hole-in-One contest for $20,000.

The Jean & Joan Fund has contributed more than $330,000 for patient care since its founding.

These funds have been used to jointly create, with the Tunnell Cancer Center, a Special Patient Needs Fund, and to provide transportation to remote patients for their treatment and testing.

The Jean & Joan Fund vans have carried more than 5,000 patients over 250,000 miles since 2003. Since the fund was created six years ago, more than $50,000 has been disbursed from the Special Needs Fund for cancer patients and their families who are in economic distress.

The next Jean & Joan Fund golf tournament will be held at Kings Creek Country Club on Tuesday, Oct. 2, 2012.

For more information, contact Jim Martin at Jean & Joan Fund, 18585 Coastal Hwy., Unit 10 PMB151, Rehoboth Beach, DE 19971-9790, or call 302-226-1403.

Committee members present the check (from left): Nicholas Caggiano; Mitt Murray; Gary Wheeler; Representative Pete Schwartzkopf; James Martin Jr., chairman; Jeffrey M. Fried, president and CEO, Beebe Medical Center; Dr. Frank Merolla; John Kiker and Kevin Wiest.

Version 2 of proof for Ad #4347410

Business Report | December 2011

22

| HEALTH

Michael Ashton named administrator at Milford Memorial During a recent public forum, Bayhealth Medical Center introduced its new administrator, Michael Ashton, Milford Memorial Hospital, while also discussing preliminary details for a new replacement hospital to serve the Milford community.

As administrator, Milford Memorial Hospital, Michael Ashton, FACHE, will lead the hospital’s efforts to focus its resources on improving health services for the specific needs of the Milford community. Ashton will play a central role in the development of plans for Milford Memorial’s replacement hospital.

Ashton also oversees the 37-bed Inpatient Rehabilitation Unit and Home Health Services. He will serve as the hospital’s liaison to community members, physician staff, hospital employees and the Milford Memorial Hospital Auxiliary.

Ashton comes to Bayhealth from Wellspan Health in York, Pa., where he served as administrative director of the Medical Service Line for the past eight years. He is a Fellow in the American College of Healthcare Executives. He earned his master of public health – health services administration from Loma Linda University’s School of Public Health. He earned his bachelor of

science from Brigham Young University in Utah.

Bayhealth’s long-term vision to provide a state-of-the-art hospital for the greater Milford community includes: • A continuing effort to recruit physicians and expand the pool of medical specialists available to serve the local community.

• A focus on staff retention to ensure the best clinical providers continue to serve.

• Improving a patient-centered experience that serves the evolving needs of patients while providing the highest quality care through Bayhealth’s integrated healthcare network.

• Strengthening partnerships with top teaching hospitals including Bayhealth’s existing partnership with Penn Orthopaedics, Cardiology and Oncology.

Bayhealth’s long-term strategic plan includes continued infrastructure improvements at Milford Memorial Hospital, while the planning continues for a new replacement hospital to accommodate the growing need for health services in the Milford community.

During the next year, Bayhealth will continue to develop the replacement hospital’s site and master plan. Construction is expected to begin in 2014 and is estimated to take about two years for completion.

The replacement facility will be constructed on the same site of the current Milford Memorial Hospital location. This will allow Bayhealth to: • Eliminate the need to acquire new land on which to construct the facility.

• Utilize a site which allows development of the new hospital in phases.

• Construct the replacement hospital at a location which already has the infrastructure, parking and space necessary to accommodate the facility.

“This is a very exciting time for our entire community. We look forward to continuing our long heritage of serving our patients and their families for many more generations,” said Ashton.

Junior Board donates $100,000 for patient care

From left (first row): Rosalie Boryszewski, Christina Botev, Claire Bradley. Back row: Bayhealth Foundation President Paul Lakeman, Connie Raymond, Bayhealth President & CEO Terry Murphy, KGH Junior Board President Lisa Grossman, Pat Sterling and Claudine Gordon.

Business Report | January 2012

The Junior Board of Bayhealth – Kent General Hospital is donating $100,000 to help improve patient care at Kent General Hospital. The funds were raised by Junior Board volunteers during Fiscal Year 2011 through proceeds from the Kent General Hospital Gift Shop and a variety of events including jewelry sales, sports memorabilia sales, book sales and leather and luggage sales. The donation from the Junior Board will go towards facility improvements at Kent General Hospital as part of the Campaign for Bayhealth. For more information about the campaign, visit www.bayhealthfoundation.org.

Bayhealth nurse promotes men in nursing Are you “man enough” to be a nurse? While men have historically comprised only six percent of nurses in the United States, a Delaware nurse is hoping to shatter stereotypes and encourage more men to consider a nursing career.

Chris Foard, RN, MSN, is a male nurse who currently serves as Physician Liaison for Bayhealth Medical Center. Foard will soon open the first Delaware chapter to the American Assembly for Men in Nursing (AAMN). Foard was recently a podium presenter at the 36th Annual Conference for the AAMN in Lexington, Ky. The AAMN formed in 1971 and now has more than 1,000 members in 36 chapters nationwide, but hasn’t had a Delaware chapter until now.

“The Delaware chapter of the AAMN will promote nursing as a career, provide mentoring, support the professional growth of male nurses and advocate for the continued research and education about men’s health care issues,” said Foard, who plans to join other Delaware chapter AAMN members in mentoring and speaking with high school and college nursing students throughout the community.

According to Foard, one of the traditional barriers for male nurses has been the stereotype that nursing is a “female profession” and is “not a man’s job.” Foard says public awareness campaigns including a recent “Are You Man Enough To Be A Nurse” campaign in Oregon have helped to counter this stereotype in recent years. Foard himself has shattered the stereotypical image of male nurses. The 6-foot-2inch Foard is a former U.S. Army paratrooper who dismantled mines, rappelled from military helicopters, and made more than 100 jumps from military warplanes. Following his service in the military, Foard earned a nursing degree, and has been a nurse for more than 16 years.

“Our Delaware chapter of the AAMN will lessen the gender disparity, support the professional growth of male nurses and students, and also strengthen health care by ensuring that the pool of nursing professionals is large enough to support the growing patient population,” said Foard.

To find out more about the American Assembly for Men in Nursing, visit www. aamn.org. To join the Delaware chapter of AAMN, contact Chris_Foard@Bayhealth.org.

Jacobs named chief executive officer

Bayhealth Physician Liaison Chris Foard, RN, was a podium presenter at the American Assembly for Men in Nursing in Lexington, Kentucky.

The board of directors of Harrison Senior Living has selected Michael J. Jacobs as their chief executive officer.

Jacobs has a 30-year leadership career in senior services with experience in finance, operations and staff development. He is the recipient of multiple awards while serving in managerial roles in Philadelphia area retirement communities. Jacobs was most recently the president of BHP Services in Philadelphia.

Jacobs earned his master's of business administration from La Salle University in Philadelphia and he received his bachelor’s degree in accounting from Eastern College, St. David’s, Pa.

Business Report | January 2012

NMH now offering innovative PillCam capsule endoscopy Dr. Ziyad Wadi, gastroenterologist with the Nanticoke Physician Network, is now offering PillCam wireless capsule endoscopy, an innovative, noninvasive procedure, without sedation to aid in diagnosing gastrointestinal disorders that cannot be detected with conventional upper and lower endoscopy. You can find out more information about the PillCam procedure or schedule an appointment by calling 302-629-5193.

IT Department among top in the nation The Nanticoke Health Services Information Technology Department is among the best in the nation. The department was chosen as a winner in the “Where to Work: Best Hospital IT Departments” in the small hospital size category. Several hundred hospital Information Technology departments from 40 states submitted nominations.

Nanticoke’s Information Technology Department placed in the Top 5 of small sized hospitals across the country. The department is included in Healthcare IT News’ 2011 list of, “Where to Work: Best Hospital IT Departments” featuring the winners.

The department of 17 is complete with competent, capable employees willing to roll up their sleeves and do the work that needs to get done. "If you empower them, they see what they are capable of," said Susan Godesky, director of IT. "Cross training, learning from fellow employees, and using the hospital's reimbursement fund to pay for continuing education classes are major influences that contribute to professional development."

Business Report | January 2012

25 Cupcake class at Brandywine Senior Living Shawnee Berzonski of Cupcakes in Bloom was featured on the season premiere of the Food Network’s Cupcake Wars.

Shawnee has been making cupcakes out of her home for many years and recently opened her own shop in Berlin, Md. Her cupcakes were also featured at the VIP Party for the Extreme Makeovers Home Edition Lewes project.

Shawnee will teach a cupcake decorating class at the Brandywine Senior Living at Fenwick Island on Wednesday, Jan. 11 from 6 to 7:30 p.m. Cost is $10 per person and you get to take your edible creations home with you.

"We had this class last year before Shawnee opened her own shop. It was very successful and we had a full house for all 3 classes. After being featured on the Food Network her schedule is extremely busy.

We are lucky to have her back again to teach. She will have 2 classes, one January 11 and the other February 8. Because of the popularity of cupcakes and Shawnee’s great reputation in the industry, the class will fill quickly. RSVP’s are required by calling 302-436-0808. There is a $10 fee to cover supplies and that will be collected in the form of cash the evening of the class,” said Kathy Jacobs, director of community relations for Brandywine Senior Living.

To learn more about Cupcakes in Bloom, visit them on Facebook or at www.berlincupcakes.com.

Wednesdays Senior Sale Day at Treasure Chest Thrift Store In an effort to support our senior community - all customers aged 65 and older will receive 20% off their entire purchase every Wednesday from 10 a.m. to 4 p.m. at the Beebe Medical Auxiliary Treasure Chest Thrift Store. With the additional 20% off for seniors, coats will sell for $5 and televisions for $3.

The Treasure Chest Thrift Store is located at 18675 Coastal Highway in the Midway Shopping Center, behind the Roadhouse Restaurant. Hours are Tuesday though Saturday from 10 a.m. to 4 p.m.

Donations are accepted at the back doors on open days until 3 p.m. For more information, call 302-644-2878.

Mon.-Sat. 9 am - 9 pm • Sunday 10 am - 5 pm

Concord Pet Food & Supplies Concord Pike Shoppes of Red Mill Peoples Plaza Hockessin Suburban Plaza Shoppes of Graylyn Chestnut Run

302-478-8966 302-737-8982 302-836-5787 302-234-9112 302-368-2959 302-477-1995 302-995-2255

Middletown Crossing Community Plaza Aston, PA Edgehill s/c, Dover West Chester, PA Rehoboth Fox Run

302-376-1616 302-324-0502 610-364-1100 302-672-9494 610-701-9111 302-226-2300 302-838-4300

Elkton Milford New London Thornbury Smyrna, DE Seaford, DE Logan Township, NJ

410-398-5554 302-424-8373 610-869-8838 610-399-0124 302-653-1515 302-628-1001 856-467-0022

Floor & Carpet Care Products • Paper Products & Disposables Rest-Room Care & Odor Removal Supplies & Services • Floor Maintenance Equipment Pest Control & Herbicides Dish Washing & Laundry • Chemicals & Equipment Janitorial Supplies - Training & Support

Free Delivery ~ Cash & Carry Discounts

Large Showroom • Friendly Service • Competitive Prices www.sourcesupplycompany.com • 302-232-4025

Your Cleaning “Super Store”

16221 Sussex Hwy., Bridgeville, DE 19933 • Mon.-Fri. 8 am - 5 pm

Business Report | January 2012

26

BUSINESS LICENSES Bridgeville Baer Inc.; 20165 Bucks Branch Rd., Bridgeville; professional and/or personal services-unclassified Safe Software Solutions LLC; 19432 Country Dr., Bridgeville; professional and/or personal services Wyatt, Renee E., Abundant Joy Counseling; 203A Delaware Ave., Bridgeville; professional services-counselor Delmar Scott Adam, Big Daddy’s Used Furniture; 34938 Sussex Hwy., Delmar; retailer-furniture & fixtures Sportsmansliquidation.com; 38650 Sussex Hwy., Delmar; retailer-dry goods & apparel Dover Alcenat, Wendell S., Loyal Cleaning Svcs.; 1 N. American Ave., Apt. 304, Dover; professional and/or personal services-unclassified B&N Painting; 49 Carter Rd., Dover; con-

tractor-residential Basketworks Gift Basket Svc., Gingerbread Jewels, Mary Brown; 3263 Upper King Rd., Dover; retailer-dry goods & apparel Battery Warehouse Inc.; 324 Martin St., Dover; retailer-various products Bordley, Lakisha L., Dat Scent; 344 Dimitz Rd., Dover; retailer-various products Boss LLC, Barbershop of Sophisticated Style; 1679 S. Dupont Hwy., Dover; personal services-barber Bright Future Pediatrics LLC; 938 S. Bradford St., Dover; professional servicesmedical office Country Boy; 1359 Brenford Rd., Dover; professional and/or personal services Dickerson, Ana G.; 4014B Rhode Island Dr., Dover; professional and/or personal services Dykes, Richard B., Dick’s Truck Rentals; 1131 S. Bay Rd., Trlr. B, Dover; motor vehicle lessor/retailer-various products Elwood, David A., DNG Painting; 23 Devonshire Ct., Dover; contractor-residential

Fiore’s Home Preservations; 801 Voshells Mill Rd., Dover; contractor-residential FWR Delivery LLC; Fray W. Rosario Turpo; 4002B Rhode Island Dr., Dover; transportation agent Haus, Doner LLC; Doner Haus; 1466 E. Lebanon Rd., Dover; retailer-restaurant Janaids The Salon for Men, Inc.; 331 W. Loockerman St., Dover Just Monkey’n Round LLC; 8 Voshell Mill Rd., Dover; professional and/or personal services-unclassified Kairos Landscaping, Lilian Arcely Vasquez Ixlaj; 1080 Janes Rd., Dover; contractorresidential Malave Mariangelica, Angel’s Creations; 321 W. Broadstairs Pl., Apt. 203C, Dover; reconciliation purpose code McCutcheon, Robert C., RCM Construction; 140 Burning Tree Rd., Dover; contractorresidential Mummert, Lisa M., In a Stitch; 526 Rose Dale Ln., Dover; professional and/or personal services-unclassified People Sense Training LLC; 17 Maple Ln., Dover; professional and/or personal servicesunclassified Popparonis LLC; 1618 S. Governors Ave., Dover; retailer-restaurant Radheshyam Enterprises LLC; 5782 Forrest Ave., Dover; commercial lessor Ridgeway, Laura; 12053 Dinahs Corner Rd., Dover; reconciliation purpose code Singh, Jagtar, US Gas 2; 505 S. Bay Rd., Dover; retailer-alcoholic beverages Spalding, Terry, Tary’s Painting LLC; 24 Wooded Way, Dover; contractor-residential United Oil Paintings Inc., The Gallery; 1365 N. Dupont Hwy., Dover; retailer-various products Versal Inc.; 148 N. Governors Blvd., Dover; contractor-residential Watson, Jennifer L., Happy Hearts Child Care; 59 Attix Dr., Dover; professional and/or personal services Georgetown After Hours Cleaning; 25115 Mary Rd., Georgetown; professional and/or personal services Blow Up My Phone; 20325 Sand Hill Rd., Georgetown; professional and/or personal services Collins, Melvin, C&C Trucking; 28035 Wagner Rd., Georgetown; drayperson/mover Watson, Samuel P., Gallery Sand; 20 Merganser Rd., Georgetown; retailer-various products Greenwood Wilkerson, Daniel L., Let’s Go See; 12346 Sussex Hwy., Greenwood; retailer-various

Business Report | January 2012

27 products Harrington Meyers, Stephen B., Holiday Happenings; 15602 S. Dupont Hwy., Harrington; retailervarious products Laurel Denise L. McNitt, DVM; 14127 Rottwaller Rd., Laurel; professional services-veterinarian Irena Figueroa Jose Luis LLC; 105 Oak St., Laurel; contractor-residential JD Painting Service LLC; 11020 E 4th St., Laurel; reconciliation purpose code Mariner, Judith, Precision Flooring; 25698 Palmetto St., Laurel; contractor-residential Lewes Byrd, Joe; 34013 Oak Dr., Lewes; contractor-residential Delmarva Resorts Realty; 33120 N. Village Loop, Lewes; professional services-real estate broker Frog Pole Branch LLC; P.O. Box 13, Lewes; finance or small loan agency MRI Consultants Lewes LLC; 17252 N. Main Village Blvd., Ste. 9, Lewes; professional services-medical office Piccadilly’s Consignments; 16298 Savannah Rd., Lewes; retailer-various products Reese Ronald Cleaning Svc.; 30945 Best Ln., Lewes; reconciliation purpose code Waste Not Want Not Shoppe, WNWNS.com; 8 Lakewood Dr., Lewes; photographer/retailervarious products Milford Blue Hen Ventures LLC; 20283 Cedar Beach Rd., Milford; manufacturer-food Burgers-N-Beans; 907 N. Dupont Blvd., Ste. 101, Milford; retailer-restaurant Johnson, Lawrence, Lar-De Builders; 20032 Elks Lodge Rd., Milford; contractor-residential Lifestyle Video Productions LLC; 611 Canterbury Rd., Milford; professional and/or personal services-unclassified Primal Addiction LLc; 16492 Heritage Ln., Milford; retailer-various products Millsboro Alxtech; 26744 Chatham Ln., Millsboro; pro-

fessional and/or personal services Dirt Road Trucking; 38254 Millsboro Hwy., #Y, Millsboro; drayperson/mover Dubbs, Jeannine; 35001 Starboard Ct., Millsboro; professional and/or personal services Metamorphosoft; 28597 Gazebo Way, Unit 101, Millsboro; professional and/or personal services Midshore Electrical Services Inc.; 24870 Rivers Edge Rd., Millsboro; contractor-residential TSC Electrical Services LLC; 26073 Branch Rd., Millsboro; contractor-residential Seaford Bennett, James E., BMB Contractors LLC; 26242 Bethel Concord Rd., Seaford; contractorresidential Friend, Patricia A., A Center for Mental Wellness; 321 E. Stein Hwy., Seaford; professional services-counselor Living Water Environmental Srvcs.; 14633 Concord Rd., professional and/or personal services-unclassified Messick, Ryan M., Demolition Men; 25631 N. Parkway Rd., Seaford; contractor-non-residential Northeastern Title Loans LCLC; 24504 Sussex Hwy., Ste. 500, Seaford; finance or small loan agency/professional and/or personal services Unlimited Wireless, Unlimited Services; 1254 Norman Eskridge Hwy., Seaford; personal services-telephone/paging service Young, Tammy L., Flowers, Cakes & Catering by Tammy; 22 E. 5th St., Seaford; retailer-restaurant

Archer named branch manager David J. Archer of Wilmington has been named branch manager at Fulton Bank’s Branmar office. In this position, he will be responsible for the sales growth and the daily operations of the branch.

Archer comes to Fulton Bank from Citizens Bank where he was a branch manager. He holds a bachelor of science degree in business administration from GoldeyBeacom College.

Smyrna Alsav Web Designs; 428 Southern View Dr., Smyrna; professional and/or personal servicesunclassified Delaware Outdoors LLC; 2421 S. Dupont Blvd., Smyrna; retailer-various products Doggie Style; 1807 Providence Dr., Smyrna; retailer-various products Reynolds, Bernadette M., Delitefull Nutrition; 16 S. Market St., Smyrna; retailer-various products Wallace, Shana S., Alsav Web Designs; 428 Southern View Dr., Smyrna; professional and/or personal services

142 East Market Street • P.O. Box 751 Georgetown, DE 19947-0751 P 302-855-1260 • F 302-855-1270 www.scdelaw.com

Business Report | January 2012

28

BUSINESS DIRECTORY

ADVERTISING Morning Star Business Report Bryant Richardson 302-629-9788 302-629-9243 fax www.msbusinessreport.com sales@mspublications.com 951 Norman Eskridge Hwy. P.O. Box 1000 Seaford, DE 19973 ARCHITECTS & ENGINEERS Davis Bowen & Friedel, Inc. Randy Duplechain, P.E. 302-424-1441 www.dbfinc.com 23 N. Walnut St. Milford DE 19963 George, Miles & Buhr, LLC Michelle Everngam 302-628-1421 302-628-8350 fax www.gmbnet.com meverngam@gmbnet.com 400 High St. Seaford, DE 19973 George, Miles & Buhr, LLC Michelle Everngam 410-742-3115 410-548-5790 fax www.gmbnet.com meverngam@gmbnet.com 206 W. Main St. Salisbury, MD 21801 CHAMBER OF COMMERCE Central Delaware Chamber of Commerce Gina Aurora 302-734-7513 302-678-0189 fax www.cdcc.net gaurora@cdcc.net 435 N. DuPont Hwy. Dover, DE 19901 Business Report | January 2012

Georgetown Chamber of Commerce Karen Duffield 302-856-1544 302-856-1577 fax www.georgetowncoc.com info@georgetowncoc.com 229 E. Market St., PO Box 1 Georgetown, DE 19947 Lewes Chamber of Commerce Betsy Reamer 302-645-8073 Toll Free 877-465-3937 302-645-8412 fax www.leweschamber.com inquiry@leweschamber.com 120 Kings Hwy., P.O. Box 1 Lewes, DE 19958 Greater Millsboro Chamber of Commerce Amy Simmons 302-934-6777 302-934-6065 fax www.millsborochamber.com millsboro@intercom.net P.O. Box 187 Millsboro, DE 19966 Milton Chamber of Commerce Georgia Dalzell 302-684-1101 www.historicmilton.com chamber@historicmilton.com 707 Chestnut St., P.O. Box 61 Milton, DE 19968 Rehoboth-Dewey Chamber of Commerce and Visitor Center Carol Everhart 302-227-6446 800-441-1329 ext. 13 302-227-8351 fax www.beach-fun.com rehoboth@beach-fun.com 501 Rehoboth Ave. Rehoboth Beach, DE 19971

Greater Seaford Chamber of Commerce Paula Gunson 302-629-9690 302-629-0281 fax www.seafordchamber.com admin@seafordchamber.com 304 A High St. Seaford, DE 19973 EDUCATION Delaware Technical Community College Corporate and Community Programs Christopher M. Moody, Director 302-855-1665 302-858-5456 fax www.dtcc.edu/owens/ccp cmoody@dtcc.edu Jason Technology Center PO Box 610 Rt. 18, Seashore Highway Georgetown, DE 19947 University of Delaware Professional & Continuing Studies Tara Kee 866-820-0238 302-831-3292 fax www.pcs.udel.edu continuing-ed@udel.edu Carter Partnership Center Del Tech - Owens Campus Georgetown, DE 19947 ENVIRONMENTAL Delaware Solid Waste Authority Mike Parkowski 302-739-5361 302-739-4287 fax www.dswa.com mdp@dswa.com 1128 S. Bradford St., P.O. Box 455 Dover, DE 19903

29 ENVIRONMENTAL CONSULTING Envirotech Environmental Consulting, Inc. Todd Fritchman 302-645-6491 www.envirotechecinc.com info@envirotechecinc.com 16394 Samuel Paynter Blvd.

Suite 203 Milton, DE 19968 EMPLOYMENT Essential Staffing Inc. Best Temps of Dover Patsy Ware 302-674-4357 302-674-4878 fax pware@besttemporaries.com 385 W. North St., Suite A Dover, DE 19904

www.virtualesuccess.com 665 South Carter Rd., Suite 2 Smyrna, DE 19977 FINANCIAL Bank of Delmarva Scott Rukowicz 302-875-5901 302-875-1766 fax www.bankofdelmarva.com srukowicz@bankofdelmarva.com 200 East Market St. Laurel, DE 19956 County Bank 9 Sussex County Locations www.CountyBankDel.com

FINANCIAL consulting Saggio Management Group, Inc. Virtuale Success, Inc. Ralph V. Estep, Jr., LPA (302) 659-6560 (866) 874-9936 (866) 405-4890 fax www.saggiomanagement.com

County Bank Rehoboth Beach Branch 302-226-9800 302-226-3182 fax 19927 Shuttle Rd. Rehoboth Beach, DE 19971 County Bank Long Neck Branch 302-947-7300 302-947-7303 fax 25933 School Lane Millsboro, DE 19966 County Bank

Milford Branch 302-424-2500 302-424-2265 fax 100 East Masten Circle Milford, DE 19963 County Bank Seaford Branch 302-628-4400 302-628-4405 fax 632 West Stein Highway Seaford, DE 19973 County Bank Millville Branch 302-537-0900 302-537-0905 fax 10 Old Mill Rd. Millville, DE 19967 County Bank Georgetown Branch 302-855-2000 302-855-2005 fax 13 N. Bedford St. Georgetown, DE 19947

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Business Report | January 2012

30 County Bank Laurel Branch 302-877-5000 302-877-5005 fax 1122 S. Central Ave. Laurel, DE 19956 County Bank Lewes Branch 302-645-8880 302-645-0888 fax 1609 Savannah Rd. Village of Five Points Lewes, DE 19958

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Dover, DE 19904 Delaware State Police Federal Credit Union Stephen Cimo 302-856-3501 ext. 120 302-856-2539 fax www.dspfcu.com scimo@dspfcu.com P.O. Box 800 Georgetown, DE 19947

County Bank Milton Branch 302-684-2300 302-684-2305 fax 140 Broadkill Rd. Milton, DE 19968

First Merchant Services Ronald W. Burke 302-875-5645 302-875-0935 fax www.firstmerchantservices.biz rburke@firstmerchant.us 14034 Johnson Road Laurel, DE 19956

Del One 7 Statewide Locations Amy Resh 302-672-1448 302-739-1790 fax www.Del-One.org amy.resh@del-one.org

Seaford Federal Credit Union Seaford Branch Mary Adams 302-629-7852 302-629-9125 fax www.seafordfcu.com mary@seafordfcu.com

Seaford Professional Center Rt. 13 South Seaford DE 19973 Seaford Federal Credit Union Dagsboro Branch Veronica Nhan-Nock 302-934-1774 302-297-0016 fax veronica@seafordfcu.com 30650 Dupont Hwy. Dagsboro, DE 19939 Sussex County Federal Credit Union Debbie Jewell 302-629-0100 302-629-0966 fax www.sussexcfcu.com djewell@sussexcfcu.com 1941 Bridgeville Hwy. Seaford, DE 19973 FUNERAL SERVICES Watson Yates Funeral Home Gary Yates 302-629-8561 302-629-7961 fax Front & King St. Seaford, DE 19973 GRAPHIC/WEBSITE DESIGN

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Dean Design Marketing Group Jane E. Dean 302-674-5007 877-407-9800 717-898-9570 fax www.deandesign.com thestudio@deandesign.com 13 Water St. Lincoln, DE 19960 Health Heritage At Milford Assisted Living Community Genesis HealthCare Cheryl Stover 302-422-8700 302-422-8744 fax www.genesishcc.com cheryl.stover@genesishcc.com 500 South DuPont Blvd.

Milford, DE 19963 Nanticoke Health Services Sharon Harrington 302-629-6611 302-629-3211 fax www.nanticoke.org harringtons@nanticoke.org 801 Middleford Rd. Seaford, DE 19973

Bayhealth Medical Center Milford Memorial Hospital Ellen Shockley 302-430-5034 302-430-5946 fax www.bayhealth.org ellen_shockley@bayhealth.org 21 W. Clarke Ave. Milford, DE 19963

OFFICE FURNITURE

TATTOO STUDIO

AMI Business Interiors Tom Woodstock 800-830-0801 302-226-0801 302-226-0302 fax www.archmktg.com archmarketing@comcast.net 123 Glade Circle West Rehoboth, DE 19971

Ancient Art Tattoo Studio, Inc. Peggi Hurley 302-644-1864 www.ancientarttattoo.net peghurley@comcast.net 34410 Tenley Ct. #1 Lewes, DE 19958

Farnell & Gast Insurance Joe Gast, CPCU 302-629-4514 302-536-6257 fax www.averyhall.com jgast@averyhall.com dflood@averyhall.com 500 W. Stein Highway Seaford, DE 19973

PAYROLL SERVICE

Pyramid Transport 302-337-2210 800-754-7775 www.pyramidtransport.com 18119 Sussex Highway Unit 2 Bridgeville, DE 19933

INTERNET SERVICE & WEB PAGE DESIGN

PORTRAITS

INSURANCE

Delmarva Digital Tim Smith 302-875-7700 302-875-8288 fax www.ddmg.net ddmg.netsales@ddmg.net 220 Laureltowne Laurel, DE 19956 LEGAL Sergovic & Carmean PA Attorneys At Law John A. Sergovic, Jr. Shannon D. Carmean Leslie Case DiPietro 302-855-1260 302-855-1270 fax www.scdelaw.com 142 E. Market St. PO Box 751 Georgetown, DE 19947 Law Offices of Karen Y. Vicks, LLC 302-674-1100 888-598-8890 500 W. Loockerman Street, Suite 102 Dover, DE 19904 kvicks@vickslaw.com MEDICAL TRANSPORT Lifestar Ambulance Mike Parker 800-572-9838 410-546-0809 410-860-5260 fax www.lifestarambulance.com mike@lifestarambulance.com 1024 S. Tower Dr. Salisbury, MD 21804

Payroll Professionals Jessica Amaty 302-645-5700 302-645-0395 payroll@1040pro.com 1636-D Savannah Rd. Lewes, DE 19958

Portraits In The Sand Dave Koster 302-226-9226 302-226-8424 fax www.portraitsinthesand.com businessreport@portraitsinthesand.com 110 White Oak Rd. Rehoboth Beach, DE 19971 REAL ESTATE

TRANSPORTATION

UTILITIES Artesian Water Company Stuart Lindner 302-453-6900 302-645-7751 800-332-5114 302-453-6957 fax www.artesianwater.com slindner@artesianwater.com 664 Churchmans Rd. Newark, DE 19702 14701 Coastal Highway Milton, DE 19968

Coldwell Banker Commercial Resort Realty 302-227-5000 302-227-5008 fax www.cbankercommercial.com 20814 Coastal Hwy. Rehoboth Beach, DE 19971 Long & Foster Real Estate, Inc. Tracey Espada 302-227-2541 800-462-3224 302-227-8165 fax www.longandfosterde.com 37156 Rehoboth Ave. Rehoboth Beach, DE 19971 Coldwell Banker Resort Realty Skip Faust 302-227-5000 office 302-745-8764 cell 302-227-3804 fax www.skipfaust.com skipfaust@hotmail.com 20184 Coastal Hwy. Rehoboth Beach, DE 19971

Business Report | January 2012