Morning Star Business Report

morning star

Business Report JUNE 2011

George Sherman Corp.

51 Years of Outstanding Customer Service COMMUNITY SPOTLIGHT

LEWES

HIDDEN TREASURE

Delaware River and Bay Foundation

Business Report | June 2011

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4

from the editor View the full Business Report online

T

his month we are featuring business at the beach.

Tourism at the beach has long been an important part of the Delaware economy. Even though I don’t live there, I personally have spent a lot of time (and money) at the beach, mainly indulging in the spectacular variety of restaurants that the beach area has to offer.

Carol Kinsley has put together an excellent piece on what we can expect to see happening at the beach this year. In this excerpt, the president of the RehobothDewey Chamber of Commerce talks about what they expect to see this year. For the rest of this story, see page 21:

“

Carol Everhart, president and CEO of the Rehoboth BeachDewey Beach Chamber of Commerce, said the number of requests for information and responses to advertisements are

typically the first indicator of how business will be for the upcoming season. “We’ve had more requests about more businesses,” she said.

She added she’s heard all kinds of reports such as “Yes, they’re here (the tourists), but their purse strings are not as loose.”

Whether this is reflective of their concern over the economy, “we’ll have to wait and see. We can’t predict that,” Everhart said.

“But historically, the more requests, the more visitors.”

I would like to remind our readers that the Business report offers free home delivery. All you have to do is go to our website, www.msbusinessreport.com, and click on the subscribe button at the top right of the page. You can also now view the current edition of the Business Report by going to our website and clicking on the picture of the magazine cover.

Business Report Vol.14 No.08

EDITOR

Daniel Richardson

COMPOSITION

Cassie Richardson Elaine Schneider Tina Reaser

SALES

Chris Redman Rick Cullen Sutton Joseph Melissa Perdue

C O N TA C T

Morning Star Publications 302-629-9788 P.O. Box 1000 Seaford, DE 19973 businessreport@mspublications.com sales@mspublications.com

Daniel Richardson Focusing on the ambition and innovation that make Delaware businesses unique.

142 East Market Street • P.O. Box 751 Georgetown, DE 19947-0751 P 302-855-1260 • F 302-855-1270 www.scdelaw.com

Business Report | June 2011

please recycle this magazine Photos iphoto, stock.xchng

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CHAMBER NEWS COMMUNITY SPOTLIGHT - LEWES

By CAROL KINSLEY

FINANCE COLUMN Hiring summer staff? A guide to hiring seasonal workers

By Suzanne Kountourzis

24

HIDDEN TREASURE

19

19

Delaware River and Bay Foundation

BY CAROL KINSLEY

COVER STORY George Sherman Corp. - 51 Years of Outstanding Customer Service

By JAMES DIEHL

26

HEALTH REPORT

32

BUSINESS DIRECTORY

On the Cover - Andy Cannon, operations and sales manager of George Sherman Corp.

Photo by Eric Young (www.youngsstudio. com) Business Report | June 2011

6

| CH A M B ER NEWS

Chamber

Phone

Key contact

Bethany-Fenwick

539-2100

Delmar Georgetown

Dues*

Members

Fax

Carrie Subity

$211

800

539-9434

846-3336

Diane Johnson

$60

76

846-3336

856-1544

Karen Duffield

$150

460

856-1577

Laurel

875-9319

Connie Lewis

$125

125

875-5908

Lewes

645-8073

Betsy Reamer

$195

432

645-8412

Milford

422-3344

Jo Schmeiser

$165

250

422-7503

Millsboro

934-6777

Amy Simmons

$150

260

934-6065

Milton

684-1101

Georgia Dalzell

$150

120

684-1101

Rehoboth-Dewey

227-2233

Carol Everhart

$215

1303

227-8351

Seaford

629-9690

Paula Gunson

$150

340

629-0281

Central Delaware

734-7513

Gina Aurora

$200

868

678-0189

Delaware State

655-7221

Bill Stephano

$299

2800

654-0691

* Annual membership cost based on businesses with fewer than 10 employees. For Delaware State and Central Delaware chambers membership cost figure is for 1-5 members. For Delaware State Chamber special rate applies if business already belongs to another chamber.

RSC Landscaping The Greater Millsboro Chamber of Commerce recently celebrated a ribbon cutting for the Secret Garden at RSC Landscaping in Millsboro. The Secret Garden is open for weddings and celebrations. For more information, contact Ruth Dingwall at 682-9080. From left are John Thoruoghgood GMCC board member; Richard Cordrey; Amy Simmons GMCC coordinator; Bob Bryant, vice-mayor of Millsboro; Dave Jones, GMCC board member; Mary Jane Cordrey; Valerie Cordrey; Steve Cordrey; Chris Cordrey; Ruth Dingwall; Rick Cordrey; Christine Jones, GMCC board member.

THE GREATER GEORGETOWN Chamber of Commerce

Linking Business with the Community 302-856-1544 | info@georgetowncoc.com

www.georgetowncoc.com

• June 1,1st Wed. - Economic Development Council Meeting, 12 noon at Georgetown Wesleyan Church (618 North Bedford St., Georgetown) All are welcome & lunch is provided!

• June 1, 1st Wed. - Board of Directors Meeting, 4 pm at the New Chamber Office at the old Insurance Market Office (20632 Dupont Blvd., Georgetown) All are welcome to attend!

• June 8, 2nd Wed. - Chamber Breakfast Meeting, 7:30am at The Brick Hotel on the Circle. Special Guest Speaker is Kimberly Gibb of Energize Delaware. $9 per person at the door. RSVP by noon on Tuesday, June 7th. Call 856-1544.

• June 15, 3rd Wed. - Chamber Mixer, 4:30 - 6:30pm, Hosted by George Sherman Corp. (33759 Clay Rd., Lewes) For more information, call 856-1544.

• June 17 &18 - 62nd ANNUAL DELMARVA CHICKEN FESTIVAL from 10am - 8pm. Delmarva Christian High School, Georgetown- Food & Craft Vendors, Carnival, Home & Trade Show, World Famous Giant Fry Pan… and more!

• June 22, 4th Wed. - Luncheon Meeting, 12 noon. CHEER Center (Sandhill Rd., Georgetown) Special Guest Speaker is Gene Dvornick, Town Manager of Georgetown, $10 per person. RSVP by 3pm on Monday, June 20th to 856-1544.

Business Report | June 2011

Arts Festival to be held

The Bethany-Fenwick Area Chamber of Commerce will present the 33rd Annual Bethany Beach Boardwalk Arts Festival on Saturday, Sept. 10, in Bethany Beach.

The Boardwalk Arts Festival will showcase art from all over the country including; glassworks, pottery, painting, photography, jewelry, basketry, woodworking and much more. Over 100 artists will display their work along the bandstand and boardwalk areas in downtown Bethany Beach. For more information about this year’s festival, visit www.TheQuietResorts.com or call 539-2100.

Kaya Wellness & Yoga The Rehoboth Beach-Dewey Beach Chamber of Commerce (RBDBCC) recently held a ribbon cutting ceremony for Kaya Wellness & Yoga. Kaya (pronounced Ki-ya) opened its doors this spring and is located in The Shops at Pearl on Rehoboth Avenue. A complete wellness center, Kaya offers yoga, massage, bodywork and energy, shamanic & holistic healing. From left are Jason Grden, IMJ Productions; Marty Barrett, RBDBCC; Judi Block; Frank Shuman; Pamela Rizzo; Heather Shafer; Terri Pippin; Sherry Yost; Rece Marie; Melanie Oliver, Citizen’s Bank and Chris Wiggins, Citizen’s Bank. For more information, call 227-3450 or visit www.KayaWellnessCenter. com.

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Business Report | June 2011

8

| CH A M BER NEWS

Nature Design Garden Center

The Bethany-Fenwick Area Chamber of Commerce joined Nature Design Garden Center in Frankford to celebrate their grand opening on Earth Day, April 22, with a ribbon cutting. Employees, family, friends, customers, chamber staff, ambassadors and board members joined owner Chantal Bouchard (with scissors) to celebrate. Nature Design Garden Center, located at 38320 Muddy Neck Rd., in Frankford, offers organic products, native and ornamental plants and more. For more information, visit www.naturedesignde.com or call 539-1839.

Nicola Pizza

The Rehoboth Beach-Dewey Beach Chamber of Commerce (RBDBCC) held a ribbon cutting ceremony for Nicola Pizza on Rehoboth Avenue on April 15. Members of the Rehoboth Beach-Dewey Beach Meet & Greet Committee were present to help celebrate the one year anniversary of the Rehoboth Avenue location. From left are Carol Everhart, RBDBCC president/CEO; Chris Weeks, Becker Morgan Group; Marty Barrett, RBDBCC; Jim Fibelkorn, Bayside Electric; Edward Ide, i3a LLC; Kris Adams, PNC Bank; Kelly Munyan, Nicola Pizza manager; Nick Caggiano Jr., Joan Caggiano, Nick Caggiano, Jim Hunt, Apple Dumplings; Jason Grden, IMJ Productions; Bridget Mayer, International Flag Supply; Marvin Carney, Delaware Beach Book.

Business Report | June 2011

Area beach

replenishment

timeline established Beach replenishment was the topic of

discussion at a recent meeting hosted by the Bethany-Fenwick Area Chamber of Commerce and organized by the office of Senator Tom Carper. The meeting included representatives from the Army Corp of

Engineers, Bethany-Fenwick Area Chamber of Commerce, DNREC, Great Lakes Dredge

and Dock, Senator Carper’s office, Towns of South Bethany and Fenwick Island, and

Representative Gerald Hocker.

The purpose of the meeting was to have

Great Lakes Dredge & Dock, the company performing the beach replenishment work,

and the Army Corps distribute and explain the most updated project timelines, discuss

the process involved and how to minimize

the impact on the homeowners, renters and

businesses in the Towns of Fenwick Island and South Bethany during the project.

The timeline presented for South

Bethany was 30 days starting in early June and finishing up just after the 4th of July weekend, with partial beach closures and work performed 24 hours a day. While all the stakeholders were appreciative of the federal monies supporting this important project, they also expressed concern with the adverse economic effect of an active replenishment project in July.

Following the meeting, DNREC and the Army Corps of Engineers agreed to fund the cost associated with moving the project from the summer months to November. The South Bethany project is now scheduled to begin around November 1, following completion of the Rehoboth Beach-Dewey Beach project.

Due to the type of equipment and other factors the Fenwick Island beach replenishment project will be 18 days shorter than the South Bethany project and is slated to be completed by June 29. The Great Lakes project team assured the group that they will do everything possible to minimize the project impact to homeowners and beachgoers.

Last August, Delaware's Congressional delegation wrote to the Army Corps of Engineers to urge them to use the funding provided in the Emergency Supplemental Appropriations Act of 2010 to repair the Bethany Beach and South Bethany Beach coastlines and to repair the damage to Rehoboth Beach, Dewey Beach and Fenwick Island's coastlines. A previous letter noted that for every $1 spent on beach nourishment, the federal government collects $320 in tax revenue.

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| CH AM BER NEWS

STI Landscape Solution The Rehoboth Beach-Dewey Beach Chamber of Commerce held a ribbon cutting ceremony recently for STI Landscape Solutions, a subsidiary of Sussex Tree Inc. STI Landscape Solutions offers complete landscape services for commercial and residential clients including lawn mowing, mulching, bed maintenance, tree planting and transplanting and snow removal. The STI Garden Center is located at 20144 John J. Williams Highway, less than two miles west of the Rt. 1/Rt. 24 intersection. From left are Becky Carney, DE Beach Book; Charlie Bennett; Dave Ackerman; Ritchie Thurman, STI; Charity Whaley, Sussex Tree; Jeff Meredith, Sussex Tree; Dominick DiNunzio, STI; Steve Cooper, STI; Chad Thurman, STI; Kevin Patrick, STI; Kathy Davison, Comcast Spotlight and Bobbi Engel, STI.

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Business Report | June 2011

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Farr earns solar sales certification Flexera Inc. vice president Benjamin Farr is the first solar professional in Delaware and among the first nationwide to become certified as a North American Board of Certified Energy Practitioners (NABCEP) photovoltaic (PV) technical sales professional. Farr is one of the founding partners of Flexera, a Harbeson based company that opened its doors in 2006 with four employees and today employees 33 full-time staff members and is one of the fastest growing alternative energy companies in Delaware.

As vice president, Farr plays a strategic role in developing and supporting long-term business development and sales systems. He specializes in designing third party ownership structures to facilitate large-scale photovoltaic system installations, creates return on investment (ROF) models for power systems, handles large commercial and governmental accounts, provides long-term business planning, marketing, sales training, financing, technology research, corporate expansion and acquisitions services.

Markell proposes new Delaware Young Farmers Program Governor Jack Markell and Agriculture Secretary Ed Kee have announced a proposal to allocate $10 million from recent increases in projected state revenues to go to agricultural lands preservation, including the creation of an innovative Delaware Young Farmers Program.

Secretary Kee said, “Governor Markell’s announcement of his intention to establish a new farmland preservation program, the Delaware Young Farmer Program, with a significant portion of the $10 million will ensure not only the preservation, but also the continuation of Delaware’s farming traditions to the next generation of farmers. The Delaware Young Farmer Program will assist young and beginning farmers to acquire land on their own, while at the same time, providing for the permanent preservation of the land. Combining these objectives sends a powerful message that the Markell Administration is committed to agriculture for the long run.”

The funding comes at a time when the real estate market is slow and landowners continue to have a high interest in preservation, both of which means that the farmland preservation program can purchase easements at historically low prices. Landowner discounts have ranged to 70% below previous market value, which means that many thousands more acres can be permanently preserved. The Federal government continues to commit nearly $5 million to Delaware for farmland preservation which will require Delaware to match those funds.

According to Michael McGrath, DDA chief of planning, “On the public cost side of the equation, every dollar spent on preserving farm and forest land from development, means multiplied savings in future expenditures for infrastructure and the costs of sprawl in energy consumption and lost efficiency.

Today’s commitment reassures our young people that there is a future for them in Delaware agriculture, and for the land they farm. To all kinds of agribusinesses that fuel the multi-billion agricultural economy in Delaware, it signals that agriculture is here to stay and they can invest with confidence in the expansion of agribusinesses in the First State.”

Business Report | June 2011

12 COMMUNITY spotlight

Lewes

Photos by Cassie Richardson

By Carol Kinsley

f

ounded June 3, 1631, the city of Lewes is officially 380 years old this month.

It had been part of the short-lived Dutch settlement of Swanendael on a hill overlooking the Whorekill River, approximately where the University of Dleaware’s College of Marine Studies is now located on Pilottown Road. But for this settlement, this “first town” might have been part of Maryland and Delaware might never have existed. According to Michael DiPaolo of the Lewes Historical Society, William

Business Report | June 2011

Penn discovered a phrase in the claim to Maryland held by Charles Calvert, Lord Baltimore, which exempted “lands that had already been tilled by Christian men before the charter.” The Dutch had built a fort there and surely would have tilled the soil, Penn reasoned. Penn, who wanted the land as Atlantic Ocean access for his colony of Pennsylvania, had acquired the Delaware counties through patents held by the Duke of York, DiPaolo explained. The Duke of York had won the entire Delaware Valley in a fight with the Dutch who had a deed for the land from Native Americans. The three Delaware counties eventually won their own

assembly and in 1775 became an independent commonwealth, just in time to be first to sign the Declaration of Independence in 1776. It became the first state in 1787.

Numerous homes in Lewes date back to the 18th and 19th centuries, and one, the Ryves Holt House, circa 1665, is documented to be Delaware’s oldest standing building. It was the only house to survive the burning of the town by rival Marylanders in 1673.

Make no mistake, though, Lewes is a modern city of the 21st century. Take Beebe Medical Center as an example. Founded in 1916, Beebe is now a not-for-profit community hospital licensed for 210 beds, recipient of the 2011 Distinguished Hospital Award for Clinical Excellence by HealthGrades.

This is the second year in a row Beebe has won this distinction, which places the hospital in the top 5 percent in the nation for patient outcomes. Beebe has six community health centers; offers a pediatric practice, medical oncologists and a pulmonologist geriatrician; and its Tunnel Cancer Center houses the first radiation oncology treatment center in Sussex County.

According to the U.S. Census Bureau, the city has a total area of 4.3 square miles and a 2010 population of 2,747, down 6.3 percent from the 2000 Census. Although technically Lewes sits on the lower reach

13 of the Delaware Bay, it is considered an ocean resort, particularly since the Atlantic Ocean touches its shores at nearby Cape Henlopen State Park. Its beautiful white sand beaches are enjoyed by many tourists who live within driving distance and beyond.

The town has thrived over the years as merchants set up shop, and became a busy port. The menhaden industry bottomed out in the 1960s, and the clam factory closed. Lewes was transformed from a community of whalers and fishermen to one equally dependent on the sea, but in a different way. Tourism has helped fuel a 20-year growth spurt, with picturesque beach homes replacing quaint cottages and bistros and boutiques lining the streets, including Second Street, the main street. Lewes is still home to a large number of charter fishing boats and is the southern terminal for the Cape MayLewes Ferry.

An active Chamber of Commerce promotes businesses in the City of Lewes and sponsors activities such as the Great Delaware Kite Festival, The Christmas Parade, The Lewes Festival of Gardens, Boast-the-Coast Festival, and the British Antique Car Show.

The Greater Lewes Foundation serves as the region’s community foundation, encouraging and facilitating philanthropy within the Greater Lewes region. Among GLF’s most visible recent accomplishments has been its efforts as the fiscal agent for the new Lewes Canalfront Park, a project of significant importance to the entire Greater Lewes community. The Park is intended as a central gathering point for residents and visitors and it will celebrate the historic relationship that Lewes has with the sea and bay.

Don’t miss the Historic Lewes Farmers Market, a non-profit, community-based, producer-only farmers’ market held every Saturday from now through Oct. 29. The market is held at the Lewes Historical Society Complex, 110 Shipcarpenter Street every Saturday except June 25, July 9, Aug. 6 and Oct. 1.

On those three Saturdays it will be held at Richard A. Shields Elementary School Parking Lot, 910 Shields Ave. Also not to be missed is the 2011 Summer Music Concern Series held in Stango Park, adjacent to the library.

Bring your blanket or chairs and enjoy a summer of music in the park starting at 7 p.m. on Tuesday evenings, with an occasional extra concert thrown in. For the complete schedule, visit www.lewesli-

Business Report | June 2011

14

Second Street in Lewes, circa 1930.

Photo courtesy of Hazel Brittingham

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Organizer of the concert series is Jon Woodyard, a musician himself and retired resident of Lewes. The program is a collaboration between the City of Lewes and the Lewes Public Library and are made possible, in part, by grants from the National Endowment for the Arts, the Delaware Division of the Arts, a state agency committed to promoting and supporting the arts in Delaware. The concerts are also supported through grants from the Greater Lewes Foundation and are sponsored by WSFS Bank.

Betsy Reamer, executive director of the Lewes Chamber of Commerce, said the concert series is “a very popular event, not only for those who live here but for visitors and those who live in surrounding areas.” Many people come back year after year, Reamer said. “They call and say they’re coming to Lewes and want to know who is performing and when. They schedule their vacations around our concerts.”

If you’d like to learn more about the city of Lewes and its businesses or activities, contact the Chamber of Commerce at 302645-8073 or visit www.leweschamber.com.

Delphine Rideau, Millsboro

‘‘ Who would have thought I would be home the same day that I had my hysterectomy?’’

Advanced, minimally invasive gynecologic surgery at Beebe Medical Center leads to less pain and a faster recovery.

Delphine Rideau of Millsboro, Delaware, was like so many women who have suffered constant abdominal pain and heavy menstrual bleeding only to find out they need a hysterectomy. Then she learned that she was a candidate for the revolutionary laparoscopic hysterectomy performed at Beebe Medical Center.

To read Delphine’s story and to learn more about this new and advanced surgery at Beebe Medical Center, visit beebemed.org and click on Patient Care Services and then Women’s Health.

Lewes, Delaware www.beebemed.org

Beebe’s AIMIS accredited gynecological surgeons offer leading-edge care: (left to right) Steven D. Berlin, MD; Leo H. Eschbach, Jr., DO; and Vincent B. Killeen, MD. The American Institute of Minimally Invasive Surgery (AIMIS) named Beebe Medical Center a Center of Excellence in Women’s Health — the first hospital in Delaware and one of only 15 in the nation.

Insist on Quality. Insist on Beebe.

Business Report | June 2011

16

Networking event and workshop held in Millsboro

By Carol Kinsley An idea that grew from the Today and Tomorrow Conference first held in 2007 has put entrepreneurs together with those who love Sussex County in a new nonprofit organization called the Sussex County Economic Development Action Committee, or SEDAC. SEDAC is a 501(c)(3) organization committed to retaining, expanding and attracting business in Sussex County by leveraging the experience, intellect and creativity of the community.

SEDAC and the University of Delaware Coastal Community Initiative combined forces May 5 to sponsor a networking event and workshop at East Coast Garden Center's Cordrey Center in Millsboro. Featured was a special presentation, "Economic Gardening"

by Christine Hamilton Pennell, president of economic development consulting and training firm Growing Local Economies. The event attracted economic development officials and area business people interested in seeing businesses grow in Delaware.

Alan B. Levin, secretary of the Delaware Economic Development Office, complimented the group, saying the people in Sussex County understand how things work and how to make things happen. Full of optimism after Governor Jack Markell had found 320 million dollars which he proposed using to boost the economic development in the state, Levin said a lot of states have adopted a "wait and see" attitude. "We (in Delaware) want to move forward, and I think we're getting there," Levin said. "The key is having the government do what it has to do, with the barest of minimum from a regulatory standpoint, and get the heck out of the way and let you do your job."

He noted that WSFS Bank, one of the workshop sponsors, was lending again, "slowly turning the spigot on." He added, "Frankly, the government can't do this for you. I think we'll see the end of this in the next year or two."

With gas prices high, Levin expects a great season for tourists who'll want to stay within a day's travel — "and that's here!

There's no place better than Sussex County to vacation," he asserted.

Hamilton-Pennell is a former economic intelligence specialist for Littleton, Colo., and currently provides training and consulting Business Report | June 2011

to national and international community and business groups.

"How do we grow the local economy?: she asked. "Ninety-nine percent of growth comes from expanding or start-up businesses in the state. New jobs from relocating business account for less than 1 percent of growth. Workforce development is a crucial piece of the puzzle; also important is retaining local youth and the talent that you bring in.

Hamilton-Pennell defined an entrepreneur as someone who perceives an opportunity and creates and grows an organization to pursue it, whether a business, social organization or a nonprofit. "It's the local entrepreneurs who help the economy grow," she said.

Ten percent of the U.S. population is involved in entrepreneurial activity; 60 percent of them are self-financed and half of their businesses are home-based. And, those folks are not young. Many of them are retired baby boomers.

Can you guess what percentage of net new jobs in the United States are created by businesses with one to nine employees? You probably did not guess the correct answer: 100 percent. Many of these small businesses market their products outside the region, bringing money back into the local economy.

"Small businesses drive economic growth," Hamilton-Pennell said. In "economic gardening," entrepreneurs create jobs, the economy grows from within and the community is committed. "It's not a silver bullet but a long-term strategy," she added.

Economic Gardening started in Littleton, Colo., in 1989. With a recession, an oil bust and layoffs of 7,000 employees at Martin Marietta (now Lockheed Martin), the city council began looking for change. They charged the city's economic development office with focusing on growing local companies (rather than relying on enticing new outside firms), increasing sales tax revenues and creating good jobs for the city's young people. The Economic Gardening Program recognized the key information needs of businesses regarding customers, competitors, market and industry and social media. They focused on market research and providing competitive information, on infrastructure needed by local businesses and on connections - partnerships of entities that address business and workforce needs. A key component of what growth-oriented businesses

Secretary of the Delaware Economic Development Office, lan B. Levin addresses the crowd at a recent networking event held in Millsboro. Photo by Carol Kinsley

needed, as it turned out, was peer-to-peer networks, which worked better than formal classes in sharing vital business strategies and information. The return on investment in Littleton has been a 71 percent growth in employment — more than 10,500 new jobs — and a 228 percent growth in sales tax revenue. All this has been accomplished without incentives and tax breaks, Hamilton-Pennell noted.

Elsewhere, she continued, a promising youth entrepreneurship program was started in Effingham, Ill., in which students meet before school every day and earn two high school credits while learning about business.

The Creating Entrepreneurial Opportunities (CEO) class requires the students to start at least one business of their own during the year. (A member of the audience at the Cordrey Center noted a similar Junior Achievement program is under way at Cape Henlopen High School in Lewes.)

Hamilton-Pennell shared the story of one 13-year-old who launched a fashion accessories line with just $300 and the company grew into a million-dollar business with more than 25 employees in just two years. Visit www.m3girldesigns.com.

Citing other success stories from Kansas, Mississippi and Wisconsin, Hamilton-Pennell invited attendees to visit two websites for more information: www.linkedin.com/in/ chamiltonpennell and www.growinglocaleconomies.com.

Del-One celebrates anniversary Del-One Credit Union recently held an anniversary celebration at the Smyrna branch. The celebration included a live radio broadcast from Cool 101.3, face painting and balloon animals with Patty Cake the Clown, secure bins to transport private documents for free shredding courtesy of Lifestyle Document Management, Inc., and free discounted insurance quotes by Nationwide Insurance. Del-One’s Plinko game guaranteed guests with an opportunity to win a prize every time, and the Cashinator gave members a chance to grab up to $1,000 in cash when taking advantage of one-day only loan and deposit specials.

For more information on upcoming events or becoming a member/owner of DelOne, visit www.Del-One.org or call 739-4496.

Del-One Receptionist, Jane Washington, having her face painted by Patty Cake the Clown.

Del-One Business Development Representative, Brandy Buzzuto, and the Del-One Plinko game.

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Business Report | June 2011

Business Report | June 2011

19

George Sherman Corp.

Going the extra mile for their customers for 51 years and counting

hen Robert Pepe received his hard-earned college degree a few years back, one of the first people to congratulate him was the man he’s known since 1995 as his boss, but who he also thinks of as a dear friend.

Ironically, his course of study had nothing even remotely to do with his job at the George Sherman Corp., but that mattered not to Dean Sherman, owner of the 51-year-old Sussex County company.

“He took me to lunch and even gave me a box of cigars as a gift,” says Pepe, who now works in estimating and sales. “That really made me feel good.”

The management and employees of the George Sherman Corp. have been making people “feel good” all across Delmarva for the last 51 years. Opening its doors in 1960, the company has built its stellar reputation on an unwavering commitment to customer service and on the quality of its products.

Going the “extra mile” for customers is not the exception but rather a rule ingrained in the company’s 62 employees since the administration of President Dwight D. Eisenhower.

Anything less than a 100 percent customer satisfaction rate is simply not acceptable.

“The bottom line is that we’re here to make money, but we make a commitment to making sure the job is done right, regardless of what it takes,” says Andy Cannon, George Sherman’s operations and sales manager.

“Our customers know that if they have an issue, they can pick up the phone and we’ll respond right away.”

The George Sherman Corp. began in May of 1960 as Donovan & Sherman, and has evolved into one of the most recognized and dependable plumbing, heating and

W

By James Diehl

air conditioning service and contracting companies on the Delmarva Peninsula.

In the early 1980s, the company purchased the heating oil division of Whaples Lumber Company in Milton.

Since then, it has also developed a very successful, recognizable propane and heating oil operation.

Most of the company’s employees have several years of service and are very active in both trade and community organizations. They are extremely knowledgeable in what they do, and consistently build on Dean Sherman’s motto that “success is something you need to build on, not lean on.”

“The George Sherman Corp. has really based its success on its experience, and finding different solutions to different situations,” says Pepe, who exemplifies the kind of worker the company’s name has become synonymous with. “When someone calls us, they are going to get qualified personnel who know the systems and can troubleshoot them. At the George Sherman Corp., we want to be more than a notch above the rest. We want to be the elite in the business.”

There are four main parts of the company’s business – plumbing, heating/air conditioning, propane and oil. Each is a full service component of the long-time company, and are each treated as such.

To build on what are already largely successful customer relationships, Cannon spearheaded the company’s brand new, interactive showroom at its Lewes facility, located just a stone’s throw away from the busy Five Points intersection.

Planned for a June 25 grand opening, the 3,600-squarefoot showroom is really a sort of “solution center” for customers to troubleshoot, learn how different systems

Above Left - Pictured seated from left are Rob Pope, Richard Smith, Dave Tappan (standing), Joe Warren and Andy Cannon of the George Sherman Corp.

Left - Rob Pope speaks with Jill Jefferson in the George Sherman Corp. showroom in Lewes.

Photos by Eric Young (www.youngsstudio.com)

Business Report | June 2011

20 work and compare how items will look in the new, or remodeled, section of their home.

It’s a dream come true for anyone looking to improve the look and feel of their home – from the actual working kitchen, to the living area to the fully functional bathroom, it’s a new piece to the puzzle that is sure to excite the home remodeler in everyone.

“You can go in and design a fireplace, turn right around and pick out your kitchen faucets and even feel and touch things to see if you like them before you buy,” says a gleaming Cannon, who was largely responsible for adding the showroom and its many components. “People can even pick things up and see the difference in quality.”

That, says Cannon, is as important as it gets because buying an item that looks similar at a so-called “big box store” doesn’t always mean it is the same product.

“The Moen faucets that we have here in our showroom have brass interior components and are a much higher quality item than the ones you buy in a box store,” says Cannon.

“Again, it’s an opportunity for us to show the quality of the products that we sell. That’s why we did this, to show people the difference in the quality and have an opportunity to

educate them on what they are buying.”

With the showroom project now complete, Cannon is turning his attention to building the business in two important new markets – Dover, and western Sussex County.

The company will continue to grow, as it has for the last five decades, but not to a point where the values of founders George and Patsy Sherman are put at risk.

Dedicated to responding to a customer’s call within an hour of first contact, George Sherman’s technicians are highly regarded in the public and in the local business community. The reasons are simple – they do more than just put in a service call, they genuinely care about the customers they service, each and every one of them.

They become satisfied, and more often than not, repeat customers, just like the woman over the winter who was without heat on one of the coldest and most punishing days of the season. Not sure what she was going to do, she made the best decision she could make – she called the George Sherman Corp.

“It turned out that a part was needed and we were going to have to order it, so the homeowner was going to be without heat for

the evening,” remembers Cannon. “Our service technician went to his home, got an electric heater and brought it back to her house so she would have heat. We were able to get her heat back on the next day, but that just shows you the commitment of our employees. And that’s part of our expectations – to get the customer taken care of.”

Along with the new showroom and the planned expansion of the company, the George Sherman Corp. and Sherman Heating Oils are planning to one day soon merge into one company. They are changing their company logo and are working to rebrand the company moving forward. But the ideals the company were founded on will not be forgotten, the down home, Sussex County work ethic that has made the George Sherman name one of the most trusted in the business.

“We are here to protect our name and our reputation,” says Pepe. “We want to take care of our customers and satisfy our customers.

That’s why we’re here.”

To learn more about the George Sherman Corp., call 302-645-5267 or visit the company’s website at www.gscnet.net.

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Business Report | June 2011

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21

business AT THE

beach

A guide to brand new businesses in our beach area

By Carol Kinsley

Lewes There’s more to shopping at the beach than the outlet malls! Business is booming in Lewes, where Second Street apparently is one of the best places to be. Betsy Reamer of Lewes Chamber of Commerce listed several businesses that recently opened or are about to be opened in the First City in the First State.

The Cake Bar opened just a few weeks ago, a sister company of SugarBakers Cakes in Catonsville, Md., where the cakes are “too pretty to eat and too good not to.” See them at www.sugarbakerscakes.com.

The bakery opens at 8 a.m.; the restaurant opens at 11:30 a.m. except on Sundays when brunch service begins at 10:30 a.m.

It’s a full service restaurant, open for lunch and dinner, where you can take out or eat in.

The location is 115 Second Street, where

Second Street Grill used to be. Call 302645-CAKE. Biblion, mean “little book” in Greek, is a new little shop at 205 Second Street in Lewes which offers a thoughtful collection of “used books and rare finds” including contemporary and antiquarian books, unique greeting cards and stationery items, literary gifts and original art. Call 302-644-2210.

Lewes Gifts at 118 Second Street had its grand opening at the end of April. Michiko Seto features a wide selection of Lewescentric goodies among a collection of gifts your friends will appreciate. Call 302-6447880. Opening soon on Route 1 is a new Meineke Car Care Center. The center will be at 16753 Coastal Highway.

Also coming soon is the East of Maui Surf Shop. Call 302-227-4703 for details.

Ocean Atlantic Realty isn’t new to the beach, but the additional office in the Lewes historic district is. You’ll find the office

at Savannah Road and Front Street, next to Josephine Keir Ltd. Another new, additional location for an existing business is Building Supply Depot at 18412 The Narrow Road in Lewes, next to Grizzley’s. The parent company, Builders Supply of Delmarva, has provided builders and remodelers with quality products since 1986 from the showroom in Georgetown.

A relative newcomer is Sussex County Customs/Collisions & Restoration at 17507 Nassau Commons Blvd. For information, call Garry Tilton at 302-827-2786.

Then there’s The Old Screen Door at 209 Monroe Avenue, along Kings Highway.

A ribbon cutting was held April 21 and a grand opening was scheduled in late May. The store features unique vintage items from furniture to paintings and dishes.

The owners, Sally Lawton and Anthony Romano, hope you’ll visit to find one-of-akind gifts.

Business Report | June 2011

22

Garfield Parkway in Bethany Beach. Photo courtesy of Bethany-Fenwick Chamber of Commerce

Rehoboth/Dewey Carol Everhart, president and CEO of the Rehoboth Beach-Dewey Beach Chamber of Commerce, said the number of requests for information and responses to advertisements are typically the first indicator of how business will be for the upcoming season.

“We’ve had more requests about more businesses,” she said. She added she’s heard all kinds of reports such as “Yes, they’re here (the tourists), but their purse strings are not as loose.”

Whether this is reflective of their concern over the economy, “we’ll have to wait and see. We can’t predict that,” Everhart said. “But historically, the more requests, the more visitors.”

And the businesses are ready! In

Business Report | June 2011

Downtown Rehoboth Beach, you’ll find several new restaurants: Apple Dumplings, Cosmopolitan Grill, The Greene Turtle and Bricker’s Famous, along with a new location for Jam Bistro.

New specialty stores in Downtown Rehoboth include Hatley of RB, Nepali at the Beach, and C.L.A.D., a shop that opened in March offering apparel, home gifts, jewely, handbags and motivational signs. Open since Thanksgiving week, Jane & Georgie offers women’s clothing, jewelry, swimsuits, shoes and children’s swim suits and coverups.

Josephine’s Daughter at 40 Baltimore Avenue in Rehoboth is the result of a lifelong dream of proprietor Deb WilkinsSchiffer, who has wanted a shop since she was 15. She and her new partner, her sisterin-law Debbie Wilkins, offer wearable art

- everything from jewelry and accessories, scarves, belts, shoes, art and home decor, gifts and garden items, much of it handmade by local artists. They call it wearable because the purchases can be used to decorate one’s self or the house.

“Deb is the redhead; Debbie is the blonde,” they say of the manikins in the store window.

Josephine’s Daughter sounds like just the kind of place you’d want to go if shopping as an emotional pick-me-up or just a neat place to spend part of a vacation day. There are new locations in Downtown Rehoboth Beach for Blooming Boutique, Del Sol and The Body Shop.

Vowing to take better care of your body after baking it to a crisp on the beach?

New services in town include Dr. Michelle Parsons’ Renove Med Spa at 19266 Coastal

BUSINESS AT THE BEACH Highway and Kaya Wellness & Yoga at 301 Rehoboth Avenue.

Dewey Beach’s Marketing Committee was faced with quite a challenge this year when, during the town’s budgeting process, the seven members of an all-volunteer committee were told they would have no operating budget. “It sounds horrible but we were forced to rethink our strategy,” said chairwoman Denise Campbell, a weekend resident who does marketing at AstraZeneca Pharmaceuticals.

“We had to identify what’s special about Dewey and how best to leverage that. We talked to business owners and found there are a lot of great events already happening.”

The committee decided they could add the most value by continuing to draw awareness to Dewey Beach and all the things that happen in a summer season.

“We have a very consistent program of outreach to media, promoting awareness of Dewey as a family-friendly vacation destination,” she concluded.

Located at 1205 Highway One is a new restaurant for Dewey Beach called Port, which Mitchell and Zachary King opened this spring. “Port serves up Dewey’s freshest and finest seafoods and steaks,” they proclaim.

You can relax there for dinner after visiting two new services in the area: DelMarVa Stand Up Paddle or Delaware Paddlesports where you can get everything you need for kayaking.

Out on Route 1 and a little farther from the beach are more new businesses listed by the Rehoboth/Dewey Chamber.

The Philly Pretzel Factory is under new ownership this season. Furniture and More! and Vernon Powell Shoes are opening new locations, to be joined by several new specialty stores: Brides 2 Be by Hope Mitchell; Dooney & Bourke (leather and fabric accessories), Express Last Hurrah (described by one reviewer as a “real clearance outlet”), K. Coast Surf Shop, New Balance, SAS Comfort Shoes and Talbots.

A slew of new services await you: C.V.C. Helicopter Service, Inc.; Cat Hotel of Rehoboth, First Class Properties, Geeks on Call Delmar; Johnson Orthodontia, Link Layers, PKS & Company, P.A., Tastefully Simple - Kathy Thomas Independent Consultant, The Cordrey Center at East Coast Garden Center, The Mosquito Authority and Turnstone Builders LLC. More information is available on these businesses from the chamber office.

Bethany/Fenwick New businesses in the Quiet Resorts area this spring include several eateries: Ruthie’s Bethany Beach Bakery opened up late last year with “wonderful homemade desserts,” declared Carrie B. Subity, executive director of the Bethany-Fenwick Area Chamber of Commerce. Contact Ruthie, the owner, at 302-539-1119 for the hours before you head out to 115 Garfield Parkway in Bethany Beach.

The Bookend Café has great coffees, smoothies and a bookstore, located at 300 Coastal Hwy in Fenwick Island.

Matt’s Fish Camp, featuring classic seafood and take-out, replaces the old Seaside Grill just south of the Indian River Bridge in North Bethany Beach along Coastal Highway. Call Owner Matt Haley or his partner Byrony Zigler at 302-539-CAMP. For something off the beaten path, try Mermaid Cove, a funky little café at 33195 Lighthouse Road in Selbyville. Call 302436-0122. Or get hooked on the food at Off the Hook, which opened early last summer

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at 769 Garfield Parkway in Bethany Beach.

With a menu centered around the “farm to table” concept, it’s fast becoming a local favorite.

Another new place in Fenwick Island called Just Hooked is set to open in early summer 2011.

If it’s ice cream or snoballs you want, visit Bonkey’s at the Beach, 35849 Atlantic Avenue, Millville, where they are continuing the family tradition of “keeping hot people cool” which began 19 years ago in the Baltimore area.

New shops include The Bee-Hive, a new gift shop at 300 Coastal Highway on Fenwick Island where featured items include honey (of course!), wood chimes, jelly, jams, spices, hot sauces and “SandOff.” Take plants home to your garden from Nature Design Garden Center at 38320 Muddy Neck Road in Frankford. Get them in the ground now.

It’s shaping up to be a busy season for businesses at the beach!

HITE

OUSE

EACH

BOAT SLIP RENTALS 4 MARINAS TO CHOOSE FROM Mobile Home Park & Marina

North Shore Indian River Bay ~ Long Neck, Delaware

302-945-3032 | whitehousebeachinc.com

Business Report | June 2011

24

Photos courtesy of Delaware River and Bay Foundation

Delaware River and Bay Foundation Working to preserve our area’s historic lighthouses

By Carol Kinsley This month's "hidden treasure" involves lighthouses, which are themselves not hidden but placed conspicuously at the water's edge or in the water to warn ships away from dangers such as rocks or shorelines and to guide them safely into harbors. The treasure, though, is not the lighthouses but the Delaware River and Bay Lighthouse Foundation which seeks to preserve them.

President Judith Roales said the Foundation was founded in 1999, specifically to preserve the Harbor of Refuge Lighthouse, the black and white structure visible from the ferry landing at Lewes Beach.

"We have expanded that role to general Business Report | June 2011

education of maritime history and the role Delaware lighthouses played in this country, as well as preservation of lighthouses that are important in Delaware's history," Roales said.

The original Harbor of Refuge Lighthouse was completed in 1902.

Substantially rebuilt in 1926, it is still an active aid to navigation.

Advances in technology have rendered obsolete many lighthouses, particularly those that were manned.

There are about 671 lighthouses still standing in the United States, including a number that are no longer lighted. The National Historic Lighthouse Preservation Act of 2000 made possible “no-cost” transfers of federally owned historic light stations to nonprofit corporations, educational

agencies, community development organizations, tribes, and federal, state and local governments.

Several dozen lighthouses have been transferred, including the Harbor of Refuge Lighthouse, which is now owned by the Delaware River and Bay Lighthouse Foundation. Since it is still an active lighthouse, the Coast Guard takes care of the light and the fog signal, but not the building or property, Roales said.

Actually, there is no property. The lighthouse stands on the outer breakwater wall, which is owned by the U.S. Army Corps of Engineers.

The foundation has license to cross the breakwater to access the lighthouse, which can only be reached by boat. Even that access was cut off during the nor'easters

HIDDEN TREASURE of 2009-10, when the dock was completely washed away. "We are in major fundraising mode," Roales said. "We're trying to build a new dock. It is seriously unsafe to park a boat at the rocks."

The breakwater itself is also in need of repairs, which are being made by the Army Corps of Engineers.

An estimated $100,000 is needed to replace the dock, a lot of money for a small, young nonprofit, Roales noted. "We're halfway there. We've been merchandizing, going to community events, manning information booths, talking to people and grant writing."

Small grants have been received, but nothing major. Contributions in the form of a check or via MasterCard or Visa, sent to Delaware River and Bay Lighthouse Foundation, P.O. Box 708, Lewes, DE 19958, would be deeply appreciated.

The DRBLHF is a 501(c)(3) nonprofit organization, so donations are tax deductible. Merchandise, including books, mugs, magnets, clothing and even mounted rusted iron pieces from the old Harbor of Refuge Lighthouse doorway can be viewed at the foundation's website, www.delawarebaylights.org.

Roales said there are 150 members from all over the United States, but of that number a small corps of volunteers from Delaware, Maryland, Virginia, Pennsylvania and New Jersey are active volunteers.

DRBLHF members have opportunities to participate in a variety of maintenance and rehabilitation projects.

Until the dock was lost, tours were offered at the Harbor of Refuge lighthouse as well as the Breakwater East End Lighthouse, the red one off the tip of Cape Henlopen. The latter structure is owned by the State of Delaware, but the foundation has conducted tours there for the last five years and does public outreach and minor maintenance and repairs under an agreement with the state which expires in July.

Roales said some people plan their whole vacation around a lighthouse tour.

Tours will be offered in 2011 of the East End Lighthouse, with a "drive by" of the Harbor of Refuge Light for photographs and a view of work progress. This year, for the first time, reservations are accepted online rather than just by the telephone answering service at 302-644-7046.

Mail-in requests also may be made.

Seating is limited and reservations are filled on a first-come, first-served basis. Tours are available one Saturday a month for adults only in June through September, with Monday tours June 20, July 25 and Aug. 22

for "Locals and Families" including children age 6 to 12.

Weather has played havoc with fall tours in the past, but the DRBLHF has had so many requests for a September tour that it will try again Sept. 17. Tours are $35 per person for ages 13 and up; $15 per child on Mondays only.

"Being able to climb inside is an impor-

25

tant part of the experience," Roales insisted.

"One does not fully understand a lighthouse standing on the ground. Getting inside and all the way to the top, seeing the lens and mechanism, and learning about the keepers and seeing the poor condition of it now is all a part of it."

For more information visit www.delawarebaylights.org or call 302-644-7046.

Mon.-Sat. 9 am - 9 pm • Sunday 10 am - 5 pm

Concord Pet Food & Supplies Concord Pike Shoppes of Red Mill Peoples Plaza Hockessin Suburban Plaza Shoppes of Graylyn Chestnut Run

302-478-8966 302-737-8982 302-836-5787 302-234-9112 302-368-2959 302-477-1995 302-995-2255

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302-376-1616 302-324-0502 610-364-1100 302-672-9494 610-701-9111 302-226-2300 302-838-4300

Elkton Milford New London Thornbury Smyrna, DE Seaford, DE Logan Township, NJ

410-398-5554 302-424-8373 610-869-8838 610-399-0124 302-653-1515 302-628-1001 856-467-0022

Business Report | June 2011

26

HEALTH REPORT Dinner auction raises almost $117,000 for NHS On Saturday, April 9, with Jimmy Hoppa from WBOC serving as the emcee for the evening, Nanticoke Health Services rolled out the red carpet to host their 25th Annual Dinner and Auction at Heritage Shores in Bridgeville. The evening’s “A Red Carpet Affair” commemorated the event’s silver anniversary and raised nearly $117,000 to benefit the expansion of Nanticoke’s Cardiac Catheterization Lab. During the evening, the 417 guests enjoyed a star-studded evening that included walking the red carpet, the opportunity to bid on over 250 items donated from community members and local and regional businesses and dancing to the band, Encore.

Once again, the entertaining Don Moore was in the spotlight to lead the live auction.

Auction items ranged from a custom diamond necklace donated by Heritage Jewelers, vacation packages, to a platinum diamond ring from MEG-GEM, to a registered puppy from Seaford Pet Emporium, to golf packages, to a Posturepedic mattress set donated by Scott’s Furniture to autographed memorabilia from Hollywood stars, to sporting packages.

Walking the Red Carpet as the 25th Anniversary Hollywood sponsor was Discover Bank.

Other top stars showing their support included the following Red Carpet

Bayhealth nurse elected to leadership of ASPAN A Bayhealth Medical Center nurse has been elected to the top leadership position with the American Society of PeriAnesthesia Nurses (ASPAN). Bayhealth Director of Perioperative Services Chris Price, MSN, RN, CPAN, CAPA will serve as ASPAN president from 2011 to 2012, then serve as immediate past president from 2012 to 2013.

In her role as ASPAN president, Price will serve as the principal officer of the society and administer its affairs in collaboration with the ASPAN board of directors and chief

Business Report | June 2011

sponsors: PNC Investments (presenting); Regional Builders (dinner); Trinity Transport, Inc. (live auction); and Nanticoke Cardiology, PA (silent auction), along with supporters in the Spotlight, Marquee, Walk of Fame, Movie Premier and Velvet Rope sponsorship Auction co-chairpersons Shannon Sapna (left) and Karen Hearn, categories. presented Bob and Kathy Boyd (right), with an Honorary Chairpersons’ plaque.

An added surprise to the Bell, Michele Bell, Renee Benz, Kathy night’s festivities Boyd, Charlotte Cannon, Donna Cranston, included a “celebrity” award to Nanticoke’s Dot Dixon, Yohko Doran, Pat Hall, Lois very first Dinner Auction Chairperson, Hartstein, Janet Hubbard, Sandy Johnson, Charlotte Cannon. In honor of her 15 years Trina Joyner, Maria Lehman, Sharon Mears, as Nanticoke’s Auction chairperson, Cannon Don Moore, Marsha Muawwad, Holly Noel, was inducted as an “honorary inaugural Nancy Price, Cathy Rogers, Rosie Rose, member” and received the lifetime Dinner Joyce Smith, Kim Speicher, and Cathy Auction invitation rights.

Vansciver. Over the past 25 years, the dinner Longtime supporters of Nanticoke Health and auction has raised more than $980,000 Services and of the dinner/auction, Bob and to benefit Nanticoke Health Services.

Kathy Boyd, were honorary chairpersons Proceeds from the dinner auction will benfor the event. Auction co-chairpersons were efit an expansion to Nanticoke’s Cardiac Karen Hearn and Shannon Sapna. Committee Catheterization Lab. members were Ronda Banning, Allison executive officer. She will act as the primary volunteer manager, representative and spokesperson of ASPAN. She will serve as liaison to specialty organizations such as the Nursing Organizations Alliance (NOA), the American Association of Nurse Anesthetists (ANAA), the Association of Operating Room Nurses (AORN) and others as invited.

She will preside at the board of director and representative assembly meetings, next year’s national conference, oversee the work of committees and strategic work teams in carrying out the mission of ASPAN. She will also serve as an ex-officio member of all committees and teams, and provide communication related to organizational activities and proceedings.

Chris Price

27

Clowns bring hope, joy to Beebe Medical Center Chuckles the clown happily bounces through the hallway at Beebe Medical Center with his sidekick Specs the clown.

They ask a floor charge nurse which patients they can visit, and then peek into the first room to see how the patient responds to their unannounced visit. They get a welcoming reaction and pop in. If they had not, they would have steered clear, not wanting to disturb those patients who would rather be left alone.

"You want a brownie?” Chuckles asks.

When the patient says ‘yes,’ he winks and pulls out a brown sponge in the shape of a letter “E.” “Ha ha. Gotcha.”

Specs, not to be outdone, asks his own question. “Did you hear about the little boy who is in the next room? He swallowed a dollar bill,” he said to the unsuspecting patient.

When the patient looked at him, he finished, “They are keeping him here to see if there is any change.

“And another little boy swallowed a roll of film. They are keeping him at Beebe to see if anything develops.”

Chuckles, who is really Bud Frampton under the bushy red hair and white face paint, and Specs, who is really Bill Martin under the lush green hair and huge eye glasses, are members of the Clowning for Joy Ministry at Epworth United Methodist Church in Rehoboth Beach.

Donna Baker, the wife of Senior Pastor Rev. Dr. Jonathan Baker, founded the ministry nearly two years ago. Mrs. Baker, whose clown persona is Grace Note, entertains people with her tiny piano that she wheels behind her.

The mission of a clown ministry, she says, is to bring laughter and joy. Today, the ministry has about 33 clowns who visit a variety of places including retirement and rehabilitation homes and schools, and attend all kinds of church and community events.

The idea for the ministry to visit Beebe Medical Center came early in the planning stages. Mrs. Baker, who had worked as a nurse in the medical surgical floor and in the Operating Room for 17 years at Beebe Medical Center, had done research on clown ministries in hospitals.

Clowns (from left), Specs and Chuckles, visit Beebe Medical Center nearly every other Saturday as part of the Epworth United Methodist Church “Clowning for Joy” Ministry.

“Clowns can bring laughter and joy, and divert the patient’s focus on illness for even a few minutes,” she said. “And, it is believed that laughter can help us heal.”

Bud and Bill, who are long-time friends, decided from the very beginning that they wanted to bring the ministry to the hospital.

They have been regular clown volunteers since the beginning, arriving in costume every other Saturday.

For Bud, a retired high school teacher and director of the AP Summer Institute held at Cape Henlopen High School, it is a way to help others.

“I want to cheer people up and make them happy,” he says. “Hopefully, we contribute to a feel-good atmosphere in the hospital, and make the day a little better for the patients and their families, as well as the staff.”

For Bill, a business professional who oversees the practice Cardiologist Consultants in Lewes, clowning offers another way to help patients.

“When patients are facing a stressful situation in their lives, I enjoy helping them, lightening the day and making them smile.”

“They do make a difference,” says Molly Hessenauer, RN, BSN. “They cheer up the patients and make them laugh. They are defi-

nitely a break in the day.”

Bill said that often patients want to talk.

“We let them talk. We believe there is a reason that we are there to listen.”

The clowns who visit Beebe Medical Center go through the same background checks and training given to all volunteers. Part of the training deals with understanding the federal privacy regulations that govern those who work with patients.

Bud said that he spends quite a bit of time researching new jokes and ideas. The jokes have to be short so that the clowns are able to keep a fast pace. They can visit as many as 40 rooms during the few hours they are at the hospital. They also stop in the waiting rooms, and give a trinket to a child.

“We’ve got all kinds of corny, silly jokes to make the day a little better,” he says.

A few other clowns have visited Beebe Medical Center now and again, but for the most part Bud and Bill are the hospital’s regulars. Ministry member Linda Norris, who is a cancer survivor, becomes Sunshine the clown and often visits patients at Tunnell Cancer Center.

“Nothing makes me happier than to see them laugh,” she says. Her husband Ray Norris is Elvis Parsley, the clown.

Business Report | June 2011

28 | HEALTH R EPORT

Bayhealth announces Nurses of the Year Bayhealth Medical Center has announced its Nurses of the Year.

Jennifer Taylor, RN, is Bayhealth Nurse of the Year for Kent General Hospital and Tanya Robinson, BSN, RN, CCRN, is Bayhealth Nurse of the Year for Milford Memorial Hospital. Both nurses will become nominees for the Delaware Excellence in Nursing Practice Awards, given by the Delaware Nurses Association each year to the top nurse in Delaware. They will also attend the National Magnet Conference this October in Baltimore, Md. Other Nurse of the Year nominees from Kent General Hospital include 3-East Medical Surgical Nurse Taffi Lang, RN; 3 East Medical Surgical Nurse Zantipee Jegede, BSN, RN; Cardiovascular Surgical Intensive Care Unit Nurse Holly Dapias, RN; Cardiovascular Surgical Intensive Care Unit Nurse Manager Susan Litchford, BSN, RN, CNML; Intensive Care Unit Nurse Edda DiDonato, BSN, RN; and Intermediate Care Unit Nurse Natalie Cherry, RN. Other Nurse of the Year nominees from Milford Memorial Hospital include 3-East Medical Surgical Clinical Coordinator Pamela James, BSN, RN-BC; 2 West Medical Surgical Nurse Joanna Clayton, RN; Intensive Care Unit Nurse Sharon Flesher, RN; 2-West Medical Surgical Unit Nurse Ashley Samsel, BSN, RN. The Bayhealth Nurse of the Year Award recognizes nurses who consistently promote, excel, and exemplify a positive approach to the nursing profession. The announcement of Bayhealth Nurse of the Year culminated National Nurses Week celebrations at Bayhealth Medical Center.

Jennifer Taylor is clinical coordinator at Cardiac Catheterization Lab at Kent General Hospital. She leads more than 15 staff members and is responsible for staff development, operational flow, payroll and department operations.

Her documentation, collection of evidence and joint efforts with the Emergency Department have contributed to meeting core measure targets and improved outcomes for heart attack patients requiring balloon angioplasty and stenting.

Taylor is an active member of the Bayhealth Professional Practice Council, the Acute Myocardial Infarction (AMI)/Congestive Heart Failure (CHF) committee, and the Maryland and Delaware Mission Lifeline.

She’s also a member of Mended Hearts, a support group that helps patients and their

Business Report | June 2011

Nurse of the Year - Kent General Hospital. From left are: nominees Taffi Lang, Zantipee Jegede, Jennifer Taylor (Nurse of the Year), Holly Dapias and Susan Litchford.

Nurse of the Year - Milford Memorial Hospital. From left are: Bayhealth Senior Vice President & Chief Nursing Executive Bonnie Perratto, Nurse of the Year Tanya Robinson, Nominees Joanna Clayton, Sharon Flesher and Pam James.

families cope with heart disease. Taylor has been a nurse for 20 years, and graduated from the MacQueen Gibbs-Willis School of Nursing in Easton, Md. Tanya Robinson is clinical coordinator in the Intensive Care Unit at Milford Memorial Hospital. She successfully balances patient assignments along with her leadership role.

In 1992, Robinson began serving as a certified nursing assistant at Milford Memorial Hospital while still enrolled at Beebe Hospital’s Nursing School Diploma Program. She served in the Intermediate Care Unit and Patient Care Management before transitioning

to the Intensive Care Unit in 2005.

In addition to her patient care duties, she serves as a preceptor for new RN staff, leads patient rounding and is an active member of the Intensive Care Unit Shared Governance Council and the Bayhealth Professional Practice Council.

She is a member of the American Association of Critical Care Nursing and has earned CCRN certification.

Robinson earned her bachelor of science in nursing from Wilmington University and is pursuing her master of science in nursing from the University of Delaware.

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Bayhealth offers osteoporosis education To help educate the public, Bayhealth Medical Center sponsored an Osteoporosis Prevention & Management Fair recently at Kent General Hospital and Milford Memorial Hospital. The free event featured a presentation by Bayhealth Orthopaedic Medical Director Stephen Manifold, MD, on osteoporosis and fracture management.

Bayhealth also provided free screenings for osteoporosis, posture, body mechanics and fall prevention. Shown here, Bayhealth Nurse Paula Bodner, MSN, RN, uses an ultrasound bone density machine to measure the bone density and fracture risk for John Krisinski.

Heatwole earns scholarship Carmen Heatwole, a senior at Beebe School of Nursing, has earned the Dr. Carl G. Pierce, Jr., endowed scholarship for her outstanding academic performance. Heatwole, of Greenwood, plans to work with children in either pediatric oncology, in a school setting, with special needs children or with children in underserved areas such as Africa.

The scholarship is awarded to a student based on his or her academic performance in maternal, child, and family health nursing, as well as on a caring and professional attitude and an interest in pediatrics. Mrs. Carl G. Pierce, Jr., together with her family, endowed the scholarship in memory of her husband, who was a physician at Beebe Medical Center from 1951 until he retired in 1987. Dr. Pierce also had a long association with Beebe School of Nursing, where he served as school physician and taught nursing students about children.

From left, Alex Sydnor, executive director of Beebe Medical Foundation, stands with Beebe School of Nursing senior and scholarship recipient Carmen Heatwole.

Gordon earns scholarship Kimberly Gordon, a senior at Beebe School of Nursing, has earned the Nasser Saberi Scholarship. The scholarship was initiated

by Dr. Mansour Saberi, who has had a long association with Beebe School of Nursing, in memory of his brother. The scholarship is awarded to a student based on his or her academic average, desire to see employment at Beebe Medical Center, a residency in Sussex County. Gordon is from Ocean View. From left, Gordon stands with Nina Hazzard, RN, MS, curriculum coordinator, for the Beebe School of Nursing.

Business Report | June 2011

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| FIN AN CE COLUMN

Hiring summer staff?

Summer’s almost here - time for students to find jobs that will give them valuable work experience and help pay their college tuition bills. Have you hired one of these students for your business, or do you plan to hire one?

By Suzanne Kountourzis

Hiring extra help for the summer can be a good deal, both for you and for your seasonal work. If done correctly, the employer benefits from the presence of an eager (and relatively inexpensive) worker - one who adds an extra pair of hands and who can cover for regular team members as they take vacation time.

One of the benefits for the seasonal employee is that it gives them an opportunity to explore career options and learn more about the world of work. If the match works well, you might have found someone who can become part of your staff after graduation.

When hiring students as seasonal workers — a fairly common practice for restaurants, retailers and farms in southern Delaware — it’s best to follow one simple rule: treat them just as you do your regular employees.

In most situations, federal tax and labor laws make no distinctions between full-time and part-time and between permanent and

temporary employees. Add the summer worker to your payroll just as you would any new hire and take out the proper deductions for state and federal income tax, Social Security and Medicare.

Providing benefits for seasonal employees will depend on your company policies.

If your policy calls for a 90-day waiting period before receiving health insurance, for example, summer workers wouldn’t be on the payroll long enough to qualify.

There are some special rules related to family businesses. Children under age 18 working for parents who are business partners or who operate a sole proprietorship are not subject to withholding for Social Security and Medicare. Until age 21, children working for their parents are not subject to federal unemployment tax.

If the summer worker is only 16 or 17 years old, there are some areas of concern, most notably federal restrictions concerning operating hazardous equipment. Also, in Delaware, work days are limited to 12 hours and a break of at least 30 minutes is required after working five hours continuously. (For even younger workers, more restrictions apply.)

The U.S. Department of Labor’s website (www.dol.gov) has numerous links to relevant state and federal child labor laws.

Some businesses may offer unpaid internships, most often for college students who are earning academic credit for their work, but employers must take great care to comply with U.S. Department of Labor rules in setting up these programs.

Those rules require that an unpaid internship provide training that is similar to what would be given in an educational environ-

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Business Report | June 2011

ment, that it primarily benefit the intern, that the intern does not displace regular employees but works under close supervision of existing staff, and — this is potentially tricky — “the employer that provides the training derives no immediate advantage from the activities of the intern.”

Businesses interested in creating such programs should work closely with a college or university to ensure that the internship complies with all the regulations.

To make sure that you and your seasonal workers get the most out of their experience, there are some practices that prudent employers usually implement.

Be sure to provide seasonal workers with an orientation, just as you do with your new full-time employees. Let them see all aspects of your operation so they can begin to grasp how the entire business works, and understand how the area where they’re assigned fits into the big picture.

Use this orientation time to spell out onthe-job expectations and to explain the company’s mission and culture.

One of the most valuable best practices is to designate one or two of your full-time employees as a mentor to each seasonal worker.

New workers, especially those who have never held jobs before, will benefit from knowing there’s someone in the business to whom they can go for advice, to ask questions, to receive moral support, to understand “the way things are done” in the company.

Keep in mind, too, that one of the most likely reasons you’re adding seasonal workers is that your business is busiest at this time of year. Sometimes it’s difficult to give them the supervision and support that they require; mentors can help fill this need.

Finally, at the end of the summer, conduct a “debriefing” with your seasonal employees. Find out what they thought they learned, what they liked and didn’t like, how they felt they might have been more helpful.

This sort of feedback will help you learn more — not only about how employees view your company but also about how to make next summer’s seasonal workers more productive members of your team.

31 Cripple Creek first Delaware golf & country club to go solar The Cripple Creek Golf & Country Club celebrated a big first recently - becoming the first golf and country club in Delaware to go solar.

Cripple Creek got the first leg of its 4-tier project running in December, and according to CC Treasurer Tom Hunsberger, they’re already realizing 65% savings and earning energy credits.

Cripple Creek started looking into the viability of utilizing solar power to offset rapidly escalating energy costs about six months ago. Three companies bid on the job and the contract was awarded to Flexera, a Harbesonbased, comprehensive design-build alternative energy company.

Flexera installed four photovoltaic systems for Cripple Creek: an 8190-watt, 39-panel system for their pool; a 17,640-watt, 84-panel system for their golf cart barn; a 12,600-watt, 60-panel system for their maintenance facility; and a 15,120-watt, 72-panel system for their irrigation systems.

Hunsberger said Cripple Creek’s board

Joyner announces recent sales Rodney Joyner, advisor with Sperry Van Ness – Miller Commercial Real Estate in Seaford, announces the following recent sales: • Pyramid Trucking has leased a 10,000 square foot office building in Bridgeville for 5 years. Joyner represented Datesman, the owner, and Tom Knopp and Bradley Gillis, CCIM, both advisors with SVN – Miller, represented Pyramid Trucking.

• G2 Plus properties, represented

by Bradley Gillis, CCIM, bought an office building in Seaford. Joyner represented the seller.

• Bay Tree Storage sold a climate controlled self storage building to Bartons Landscaping in Seaford. Mike Procino from Home Team Realty represented the seller and Joyner and Knopp represented the buyer.

• Beach to Bay Properties sold the business and real estate of Greenwood Tavern to Greenwood Tavern, LLC. Joyner represented the parties in this transaction. The tavern sold for $60,000. For more information, email Rodney.Joyner@svn.com.

Cripple Creek Golf & Country Club celebrated becoming the first golf and country club in Delaware to go solar during a recent ribbon cutting and open house.

formed an energy committee and started looking into several forms of alternative energy, including solar, wind and geothermal, “anything we could do to lower our energy costs,” about a year ago.

“The best rate of return came from solar,” he said. “Our main decision when Flexera’s figures came in was based on the fact that we could cut energy costs for the long term with a payback period of about four years. Federal grants, state grants and SREC’s are essential to making this project economical for our club.”

The pool and cart systems were up and running in December. The maintenance facility system went live in January and the irrigation system was online in February. The energy cost for February, the first full month of operation for all four systems, was less than 40% of the previous year’s cost, according to Flexera Vice President Benjamin Farr.

Flexera also provided a comprehensive energy audit and plan for Cripple Creek, a major thing many people overlook, said Farr, when looking at reducing energy costs.

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32

Chamber of commerce

Business Directory ADVERTISING

CABINETRY

Morning Star Business Report Bryant Richardson 302-629-9788 302-629-9243 fax www.msbusinessreport.com sales@mspublications.com 951 Norman Eskridge Hwy. P.O. Box 1000 Seaford, DE 19973

U. L. Harman, Inc. Delores Bowles Jeff Riddleberger 800-346-4887 302-492-3456 410-482-8879 fax www.ulharman.com info@ulharman.com P.O. Box 56 Marydel, DE 19964

ARCHITECTS & ENGINEERS

CHAMBER OF COMMERCE

A-ES ArchiTech, LLC Eric A. Booth Thomas D. Plotts 410-543-4595 410-543-4898 fax www.aesarchitech.com ebooth@aesarchitech.com tplotts@aesarchitech.com 110 W. Church St. Salisbury, MD 21801

Central Delaware Chamber of Commerce Gina Aurora 302-734-7513 302-678-0189 fax www.cdcc.net gaurora@cdcc.net 435 N. DuPont Hwy. Dover, DE 19901

George, Miles & Buhr, LLC Michelle Everngam 302-628-1421 302-628-8350 fax www.gmbnet.com meverngam@gmbnet.com 400 High St. Seaford, DE 19973 George, Miles & Buhr, LLC Michelle Everngam 410-742-3115 410-548-5790 fax www.gmbnet.com meverngam@gmbnet.com 206 W. Main St. Salisbury, MD 21801

Business Report | June 2011

Georgetown Chamber of Commerce Karen Duffield 302-856-1544 302-856-1577 fax www.georgetowncoc.com info@georgetowncoc.com 140 Layton Ave., P.O. Box 1 Georgetown, DE 19947 Lewes Chamber of Commerce Betsy Reamer 302-645-8073 Toll Free 877-465-3937 302-645-8412 fax www.leweschamber.com inquiry@leweschamber.com 120 Kings Hwy., P.O. Box 1 Lewes, DE 19958

Greater Millsboro Chamber of Commerce Amy Simmons 302-934-6777 302-934-6065 fax www.millsborochamber.com millsboro@intercom.net P.O. Box 187 Millsboro, DE 19966 Milton Chamber of Commerce Georgia Dalzell 302-684-1101 www.historicmilton.com chamber@historicmilton.com 707 Chestnut St., P.O. Box 61 Milton, DE 19968 Rehoboth-Dewey Chamber of Commerce and Visitor Center Carol Everhart 302-227-6446 800-441-1329 ext. 13 302-227-8351 fax www.beach-fun.com rehoboth@beach-fun.com 501 Rehoboth Ave. Rehoboth Beach, DE 19971 Greater Seaford Chamber of Commerce Paula Gunson 302-629-9690 302-629-0281 fax www.seafordchamber.com admin@seafordchamber.com 304 A High St. Seaford, DE 19973

33 EDUCATION University of Delaware Professional & Continuing Studies Tara Kee 866-820-0238 302-831-3292 fax www.pcs.udel.edu continuing-ed@udel.edu Carter Partnership Center Del Tech - Owens Campus Georgetown, DE 19947 ENVIRONMENTAL Delaware Solid Waste Authority Mike Parkowski 302-739-5361 302-739-4287 fax www.dswa.com mdp@dswa.com 1128 S. Bradford St., P.O. Box 455 Dover, DE 19903 ENVIRONMENTAL CONSULTING Envirotech Environmental Consulting, Inc. Todd Fritchman 302-645-6491 www.envirotechecinc.com info@envirotechecinc.com 16394 Samuel Paynter Blvd.

Suite 203 Milton, DE 19968 EMPLOYMENT Essential Staffing Inc. Best Temps of Dover Patsy Ware 302-674-4357 302-674-4878 fax pware@besttemporaries.com 385 W. North St., Suite A Dover, DE 19904 FINANCIAL Bank of Delmarva Scott Rukowicz 302-875-5901 302-875-1766 fax www.bankofdelmarva.com srukowicz@bankofdelmarva.com 200 East Market St. Laurel, DE 19956

County Bank 9 Sussex County Locations www.CountyBankDel.com County Bank Rehoboth Beach Branch 302-226-9800 302-226-3182 fax 19927 Shuttle Rd. Rehoboth Beach, DE 19971 County Bank Long Neck Branch 302-947-7300 302-947-7303 fax 25933 School Lane Millsboro, DE 19966 County Bank Milford Branch 302-424-2500 302-424-2265 fax 100 East Masten Circle Milford, DE 19963 County Bank Seaford Branch 302-628-4400 302-628-4405 fax 632 West Stein Highway Seaford, DE 19973 County Bank Millville Branch 302-537-0900 302-537-0905 fax 10 Old Mill Rd. Millville, DE 19967 County Bank Georgetown Branch 302-855-2000 302-855-2005 fax 13 N. Bedford St. Georgetown, DE 19947 County Bank Laurel Branch 302-877-5000 302-877-5005 fax 1122 S. Central Ave. Laurel, DE 19956 County Bank Lewes Branch 302-645-8880 302-645-0888 fax 1609 Savannah Rd. Village of Five Points Lewes, DE 19958

Del One 7 Statewide Locations Philip Hernandez 302-672-1448 302-739-1790 fax www.Del-One.org philip.hernandez@del-one.org 270 Beiser Blvd.

Dover, DE 19904 Delaware State Police Federal Credit Union Stephen Cimo 302-856-3501 ext. 120 302-856-2539 fax www.dspfcu.com scimo@dspfcu.com P.O. Box 800 Georgetown, DE 19947 Seaford Federal Credit Union Seaford Branch Mary Adams 302-629-7852 302-629-9125 fax www.seafordfcu.com mary@seafordfcu.com Seaford Professional Center Rt. 13 South Seaford DE 19973 Seaford Federal Credit Union Dagsboro Branch Veronica Nhan-Nock 302-934-1774 302-297-0016 fax veronica@seafordfcu.com 30650 Dupont Hwy. Dagsboro, DE 19939 Sussex County Federal Credit Union Debbie Jewell 302-629-0100 302-629-0966 fax www.sussexcfcu.com djewell@sussexcfcu.com 1941 Bridgeville Hwy. Seaford, DE 19973 FUNERAL SERVICES Watson Yates Funeral Home Gary Yates 302-629-8561 302-629-7961 fax Front & King St. Seaford, DE 19973

County Bank Milton Branch 302-684-2300 302-684-2305 fax 140 Broadkill Rd. Milton, DE 19968

Business Report | June 2011

34 GRAPHIC/WEBSITE DESIGN Hamilton Associates Herb G.Quick Jocelyn K. Quick 302-629-4949 302-629-4949 fax www.hamiltongraphics.com hamiltongraphics@aol.com P.O. Box 1431 Seaford DE 19973

Farnell & Gast Insurance Joe Gast, CPCU 302-629-4514 302-536-6257 fax www.averyhall.com jgast@averyhall.com dflood@averyhall.com 500 W. Stein Highway Seaford, DE 19973 INTERNET SERVICE & WEB PAGE DESIGN

Dean Design Marketing Group Jane E. Dean 302-674-5007 877-407-9800 717-898-9570 fax www.deandesign.com thestudio@deandesign.com 13 Water St. Lincoln, DE 19960

Delmarva Digital Tim Smith 302-875-7700 302-875-8288 fax www.ddmg.net ddmg.netsales@ddmg.net 220 Laureltowne Laurel, DE 19956

Health

MEDICAL TRANSPORT

Heritage At Milford Assisted Living Community Genesis HealthCare Cheryl Stover 302-422-8700 302-422-8744 fax www.genesishcc.com cheryl.stover@genesishcc.com 500 South DuPont Blvd.

Milford, DE 19963 Nanticoke Health Services Sharon Harrington 302-629-6611 302-629-3211 fax www.nanticoke.org harringtons@nanticoke.org 801 Middleford Rd. Seaford, DE 19973 Bayhealth Medical Center Milford Memorial Hospital Ellen Shockley 302-430-5034 302-430-5946 fax www.bayhealth.org ellen_shockley@bayhealth.org 21 W. Clarke Ave. Milford, DE 19963 INSURANCE Clifford Short Insurance Cliff Short 302-856-7773 302-856-7943 fax cliffshortinsurance@comcast.net 606 East Market St. Georgetown, DE 19947

Lifestar Ambulance Mike Parker 800-572-9838 410-546-0809 410-860-5260 fax www.lifestarambulance.com mike@lifestarambulance.com 1024 S. Tower Dr. Salisbury, MD 21804 MORTGAGES The Mortgage Market of Delaware JoAnn Moore 302-855-1306 office 302-236-1229 cell 302-855-1308 fax www.themortgagemarketofdelaware.com P.O. Box 204 Georgetown, DE 19947 OFFICE FURNITURE AMI Business Interiors Tom Woodstock 800-830-0801 302-226-0801 302-226-0302 fax www.archmktg.com archmarketing@comcast.net 123 Glade Circle West Rehoboth, DE 19971 PAYROLL SERVICE Payroll Professionals Jessica Amaty 302-645-5700 302-645-0395 payroll@1040pro.com 1636-D Savannah Rd. Lewes, DE 19958

PORTRAITS Portraits In The Sand Dave Koster 302-226-9226 302-226-8424 fax www.portraitsinthesand.com businessreport@portraitsinthesand.com 110 White Oak Rd. Rehoboth Beach, DE 19971 REAL ESTATE Coldwell Banker Commercial Resort Realty 302-227-5000 302-227-5008 fax www.cbankercommercial.com 20814 Coastal Hwy. Rehoboth Beach, DE 19971 Long & Foster Real Estate, Inc. Tracey Espada 302-227-2541 800-462-3224 302-227-8165 fax www.longandfosterde.com 37156 Rehoboth Ave. Rehoboth Beach, DE 19971 Coldwell Banker Resort Realty Skip Faust 302-227-5000 office 302-745-8764 cell 302-227-3804 fax www.skipfaust.com skipfaust@hotmail.com 20184 Coastal Hwy. Rehoboth Beach, DE 19971 TATTOO STUDIO Ancient Art Tattoo Studio, Inc. Peggi Hurley 302-644-1864 www.ancientarttattoo.net peghurley@comcast.net 34410 Tenley Ct. #1 Lewes, DE 19958 UTILITIES Artesian Water Company George Phillips 302-453-6900 302-684-2527 800-332-5114 302-453-6957 fax 302-684-5164 fax www.artesianwater.com gphillips@artesianwater.com 664 Churchman’s Rd. Newark, DE 19702 28322 Lewes-Gtown Hwy. Milton, DE 19968

Business Report | June 2011

BCB

“With Kim’s help, my employees have the same quality health plan I have for my family.”

– Gary Owner of Henry’s Car Care, Small Group plan member Small businesses have learned how well the Small Group plans from Blue Cross Blue Shield of Delaware work for them. Gary found a variety of plans with coverage, deductible and copay options. This allowed him to design a plan to fit the health care needs of his five employees — and the budget needs of his business. Now they have the peace of mind that comes from carrying the widely accepted Blue Cross and Blue Shield card, as well as access to the largest health care provider network in Delaware. To hear the rest of Gary’s story, visit DelawareBlueAndYou.com. To learn more about how we can work with your business, regardless of its size, call 800.572.4400 or speak with your broker.

Blue Cross Blue Shield of Delaware is an independent licensee of the Blue Cross and Blue Shield Association. ©2011 Blue Cross Blue Shield of Delaware

Business Report | June 2011 BCBSDE-24981 SmallGroup_MornStarBR_8x1050_f.indd 1

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