Morning Star Business Report

morning star

Business Report JUNE 2012

ActivTech

turning ideas into marketable products

ALSO INSIDE

Metropolitan Planning Organization Wellness at Work

“We were really concerned about the continual rise in the cost of health care and wondered about our options.

Blue Cross suggested a consumer-directed health plan.”

– Duane Senior Vice President Administration, Produce Marketing Association BlueAdvantage member Businesses of all sizes offer BlueAdvantage® consumer-directed health plans to provide quality coverage to their employees and help control health care insurance expenses – both for the employee and the employer. This lowpremium, high-deductible plan is compatible with Health Savings Accounts and Health Reimbursement Arrangements giving employees control over their health care dollars. They also receive most preventive and wellness services at no expense and have access to our large provider network. See how marketing representative Deb helps employees understand consumer-directed health plans at DelawareBlueAndYou.com. If you’d like to learn how your company may benefit from this type of plan, call 800.572.4400 or speak with your broker.

Blue Cross Blue Shield of Delaware is an independent licensee of the Blue Cross and Blue Shield Association. ® Registered trademark of Blue Cross and Blue Shield Association. ©2012 Blue Cross Blue Shield of Delaware.

BCBSDE-27048 CDHP_DSCC_8x10_MSBR.indd 1

Business Report | June 2012

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Patrick Quality Assurance Specialist.

Takes running in stride.

Lost 60 lbs. since weight-loss surgery.

Our surgical weight-loss program is giving people their lives back.

It’s more than getting into smaller-size clothes. It’s about eliminating diabetes, sleep apnea, high blood pressure, high cholesterol and all the other health risks that come along with obesity.

At Milford Memorial, and expanding soon at Kent General, our program is giving people the opportunity to have a healthier life with the latest weight-loss surgical procedures that are proven weight-loss options. Our experienced team takes a personalized approach to care and provides pre-procedure counseling and follow-up. It’s one more way we’re exploring new options to help you stay healthy.

Learn more about our weight-loss surgical procedures at www.bayhealth.org/weightloss.

Or call our program coordinator at 302-430-5135.

KENT GENERAL | MILFORD MEMORIAL | www.bayhealth.org Business Report | June 2012

from the editor Being aware of Confirmation Bias

I

f I have not mentioned it before, I have a great deal of interest in human psychology and behavior. In college, I remember being fascinated to learn the degree to which we are capable succumbing to numerous mental pitfalls. Some might say that having an education can shield you from mental blunders, but, as any magician will tell you, the more educated a person is, the easier they are to fool.

Probably the most salient mental pitfalls are known as cognitive biases.

These are situations in which our normal ability to use reason and good judgment get thrown out the window.

One of the most pervasive cognitive biases is known as confirmation bias – the tendency to look only for evidence that confirms what you already

believe and ignore any disconfirming evidence you come across.

I think that confirmation bias plays a key role in determining what we see in a news story. When news broke of the climategate scandal, I wrote about how if you were a skeptic of climate science, the emails were proof of a conspiracy to fudge the date, but if you were a believer in climate science, the hacking was proof of just how dastardly the deniers can be.

In business, it is important to be aware of confirmation bias because simply looking for ways to increase profits that you think will work is not the best way to run a company. It’s better to look for research on what is really working to increase profits for companies like yours.

Daniel Richardson

Business Report Vol.15 No.08

EDITOR

Daniel Richardson

COMPOSITION

Cassie Richardson Elaine Schneider Tina Reaser

SALES

THE

GREATER GEORGETOWN Chamber of Commerce

Linking Business with the Community

Chris Redman Rick Cullen Sutton Joseph

302-856-1544 | info@georgetowncoc.com

www.georgetowncoc.com

Every Wednesday thru August - Georgetown Farmers’ Market from 3-6 p.m. at No. Bedford St. Park June 4 - OPEN HOUSE & RIBBON CUTTING at 11a.m. Celebrate the grand opening of the new & expanded administrative facility for the First State Community Action Agency in Georgetown. RSVP to 302 856-7761 ext 138.

June 6 -1st Wed. Economic Development Council Meeting at 12 noon. Georgetown Wesleyan Church Hall, No. Bedford Street Ext.; All are welcome & lunch is provided!

June 6 - 1st Wed. Board of Directors Meeting at 4 p.m. New Chamber Office, 229 East Market St. June 13 - 2nd Wed. Chamber Breakfast Meeting at 7:30-8:30 a.m. Lighthouse Landing Restaurant, Sussex County Airport in Georgetown. $9 per person. RSVP by Tues., June 12 by calling 302-856-1544.

June 20 - 3rd Wed. Chamber Mixer at 4:30-6:30 p.m.; at Children & Families First, 410 So. Bedford St. June 21 - GRAND OPENING & RIBBON CUTTING 4-6 p.m. Harrison Senior Living, 110 West North St. June 27 - 4th Wed.- Chamber Luncheon Meeting 12 -1 p.m. at the CHEER Community Center on Sand Hill Rd. $10 per person. RSVP by Tues., June 26 by calling 302-856-1544.

C O N TA C T

Morning Star Publications 302-629-9788 P.O. Box 1000 Seaford, DE 19973 businessreport@mspublications.com sales@mspublications.com

Focusing on the ambition and innovation that make Delaware businesses unique.

please recycle this magazine Photos iphoto, stock.xchng

Business Report | June 2012

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CHAMBER NEWS

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GUEST COLUMN

ActivTech - turning ideas into marketable products. Learn more about this Seaford based business.

A wellness program is a win-win for both employer and employee.

COVER STORY

By Suzanne Kountourzis

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Wellness at work - how businesses are helping employees live healthier lifestyles.

HIDDEN TREASURE

Metropolitan Planning Organization - Working to make a more walkable, bikable Delaware

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HEALTH REPORT

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BUSINESS LICENSES

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BUSINESS DIRECTORY

FEATURE STORY

By CAROL KINSLEY

On the Cover The ActivTech team.

Photo by Eric Young www.youngsstudio.com

By CAROL KINSLEY

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Chamber

Phone

Key contact

Dues*

Members

Fax

Bethany-Fenwick Chamber of Commerce

539-2100

Carrie Subity

$211

800

539-9434

Delmar Chamber of Commerce

846-3336

Diane Johnson $75

67

846-3336

Georgetown Chamber of Commerce

856-1544

Karen Duffield

$150

460

856-1577

Laurel Chamber of Commerce

875-9319

Don Dykes

$125

125

875-5908

Lewes Chamber of Commerce

645-8073

Betsy Reamer

$195

432

645-8412

Milford Chamber of Commerce

422-3344

Jo Schmeiser

$165

310

422-7503

Millsboro Chamber of Commerce

934-6777 Amy Simmons

$150

260

934-6065

Milton Chamber of Commerce

684-1101 Georgia Dalzell $150

120

684-1101

Rehoboth-Dewey Chamber of Commerce

227-2233

Carol Everhart $215

1303

227-8351

Seaford Chamber of Commerce

629-9690

Paula Gunson

$150

340

629-0281

Central Delaware Chamber of Commerce

734-7513

Judy Diogo

$225

868

678-0189

Delaware State Chamber of Commerce

655-7221

Bill Stephano

$299

2800

654-0691

Delmarva Black Chamber of Commerce

450-4501

Clay Hammond

* Annual membership cost based on businesses with fewer than 10 employees. For Delaware State and Central Delaware chambers membership cost figure is for 1-5 members. For Delaware State Chamber special rate applies if business already belongs to another chamber.

Ribbon Cutting BETTY LOU’S RESTAURANT The Chamber of Commerce for Greater Milford (CCGM) recently celebrated a ribbon cutting with Betty Lou’s Restaurant in Milford. Betty Lou’s is located at 319 S. Rehoboth Blvd. and they serve traditional American food. For more information on Betty Lou’s Restaurant, call 2652519. Pictured from left: Fred Rohm, CCGM president; CJ & Betty Lou, owners; Mayor Rogers; Ruth Rogers.

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Ribbon Cutting BETHANY-FENWICK AREA CHAMBER OF COMMERCE The Bethany-Fenwick Area Chamber of Commerce held an open house and ribbon cutting ceremony recently for their new sign and other improvements to their Information Center located at 36913 Coastal Hwy., Fenwick Island. The center, which is open year-round, is a great resource for brochures, coupons, menus, and periodicals and for information on local businesses and contractors for all of your home improvement and new construction projects. The chamber, which is celebrating its 35th anniversary, has also updated their website, www.

TheQuietResorts.com, and has a new database management system and a commercial to market the area.

Strategic Tax Planning Audit Services Profit Analysis

Fraud Protection Business Valuation Human Resource Consulting

www.horty.com • 888.968.7168 Horty & Horty, P.A. • Certified Public Accountants 29 Bancroft Mills Road • 4th Floor • Wilmington, DE • 19806 3702 North DuPont Highway • Dover, DE • 19901

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Ribbon Cutting COMFORT INN & SUITES The Rehoboth Beach-Dewey Beach Chamber of Commerce (RBDBCC) held a ribbon cutting ceremony for Comfort Inn & Suites Georgetown recently. Located in historic Georgetown, at the junction of U.S. Highway 113 and Route 404, the Comfort Inn & Suites goes out of their way to make sure your stay is a pleasant one. For room rates or to make a reservation, call 302-8549400 or visit www.choicehotels.com/hotelgeorgetown-delaware. Pictured from left: Nate Milbourne, Patty Burkentine, RBDBCC; Pam Bare; Brandi Johnson-Woodall; Carolyn Watson; Shirley Reed; Ron Gatti.

Ribbon Cutting PIER 22 CATERING Pizza King owners Shirley and Brad Baynum have opened a new catering business called Pier 22 Catering. Shown are the key figures in the operation. From left, Amanda Lloyd, Todd Ruark, Shirley and Brad Baynum and Amy Baynum. Pier 22 can reached by calling 302-629-6104.

Ribbon Cutting GAMBLERS CHOICE EQUESTRIAN CENTER Governor Jack Markell, U.S. Senator Tom Carper, and U.S. Department of Agriculture State Director Jack Tarburton joined Gambler’s Choice Equestrian Center Owner John Melnick and CNC Solar President Tom Colucci recently to cut the ribbon on their new solar array. Pictured from left: Jack Tarburton, state director of the U.S. Department of Agriculture; Tom Colucci, president of CNC Solar; U.S. Senator Tom Carper; John Melnick, owner of Gambler’s Choice Equestrian Center; Governor Jack Markell; Gary Cannon, partner at CNC Solar; and Mike Kirby, sales representative at CNC Solar.

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Rehoboth launches mobile parking payment solution Customers will soon be able to pay for parking with their cell phone using Parkmobile’s native mobile applications for the iPhone, Android and Blackberry smartphones in Rehoboth Beach.

To use the new Parkmobile system, customers may pre-register or register on site for free at www.parkmobile. com. Once registered, they can use a mobile app, the Internet, QR Code, or call toll free, 1-877-727-5758 to pay for parking. After setting up the account, customers can immediately start using the system with their registered mobile phone. They can also select the option to receive text message alerts and reminders.

The program will be offered citywide at all street parking meters in Rehoboth Beach.

“The City of Rehoboth Beach is pleased to be partnering with Parkmobile to provide our visitors an alternative way to pay for metered parking,” said Mayor Sam Cooper. “The city is embracing pay by phone - understanding that carrying or finding enough quarters can be a real burden. Of course, downtown patrons can still use quarters in all meters, but we anticipate this new technology will be warmly received. For those who use Parkmobile, the only change is no change.”

For more information and locations, visit www.parkmobile.com.

Neal promoted to president Robert S. Boyd of Regional Builders, Inc. has announced the promotion of Joan E. Neal to president of the company.

Neal, who previously served as senior vice president and chief operating officer, has been with the company for over 10 years. She oversees the daily operation of the RBI office, with emphasis on the administrative side, including budgeting,

Ribbon Cutting CILANTRO The Rehoboth Beach-Dewey Beach Chamber of Commerce (RBDBCC) held a ribbon cutting ceremony for Cilantro Cocina De Mexico recently. Travel south of the border at Cilantro Cocina De Mexico located at 122 Rehoboth Ave. in downtown Rehoboth Beach. Delight in Cilantro’s warm hospitality and indoor and outdoor seating areas including their bar offering a wide range of top shelf, specialty drinks. For more information, call 302-226-1000. Pictured from left: Tabitha Bisking, Citizens Bank; Christy Kitchen, Citizens Bank; Patty Burkentine, RBDBCC; Yadira Mora; Gladys Fernandez; Alejandra Castro; Mimi LeVasser; Maria Fialcovscala; Maryann Moore, Applied Bank; Joan Deaver, Sussex County councilwoman; Gavin Radka, WSFS; Katie Handy, Sign*A*Rama.

accounts payable, accounts receivable, payroll, inventory and general ledger.

Neal earned an associate’s degree in accounting at Delaware Technical & Community College. She completed the Wharton Executive Education Program at the University of Pennsylvania and courses at Wilmington University.

She also completed training courses with Lester, Coverall and CECO Building Systems. Neal serves on the board of trustees for Wesley United Methodist Church and the board of directors for Cheer, Inc.

Boyd will continue to serve the company as CEO/chairman.

Regional Builders, Inc., a commercial builder in Seaford, specializes in pre-engineered buildings and project management.

Neal

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Ribbon Cutting FREEDOM ACADEMY MENTORING The Greater Seaford Chamber of Commerce recently held a ribbon cutting ceremony to welcome Freedom Academy Mentoring. From left, top row: Carl Horsey, mentor; Gale West; Lester West; middle row - Tomika West, mentor; Shatiya West; Brenda Briggs; Doris Winder; bottom row Chantay West, mentor; Lorraine Norwood; Alonzo Black, director; Rosalie Day; Shirley Caldwell, CFO. For more information about Freedom Adademy Mentoring, call 495-7080 or email freedomacademymentoring@gmail. com.

CHAMBER RECEIVES GRANT The Chamber of Commerce for Greater Milford (CCGM) recently received a community grant from the Walmart Supercenter in Milford. Milford Walmart Manager Stephanie Edwards presented the CCGM executive board with a check for $1,000. This money will be used to upgrade services providing more opportunities for member growth.

Pictured from left: Deanna Smith, CCGM executive board treasurer & Artisans’ Bank; Fred Rohm, CCGM president; Walmart Manager Stephanie Edwards; Mike Kazala, CCGM executive board vice president & Delmarva Broadcasting Co.

FOUNDATION RECEIVES DONATION The Chamber of Commerce for Greater Milford (CCGM) recently presented the Delaware Community Foundation with a $500 donation check to benefit the Workforce Development Commission which will provide the opportunity for select students to work from age 16 until graduation. A student could accumulate as much as $4,800 for his or her future education and earn approximately $13,000 while working in the program. Pictured from left: Dave Markowitz, vice chairman, Work Force Development Commission; Angela Dorey, secretary, CCGM; Bill Pilecki, chairman, Work Force Development Commission; Fred Rohm, president, CCGM; Hugh Leahy, Delaware Community Foundation; Deanna Smith, treasurer, CCGM; and Mayor Ronnie Rogers.

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Ribbon Cutting LA RED HEATH CENTER Georgetown Chamber of Commerce and Bethany-Fenwick Area Chamber of Commerce joined La Red Health Center in celebrating the grand opening of their new facility recently with a ribbon cutting ceremony. U.S. Senator Carper, U.S. Senator Coons, U.S. Congressman Carney, local and state officials, board members, employees, family, friends, patients, and chamber staff joined founders Gonzalo Martinez and Dr. Rodriguez Francisco (to celebrate. La Red Health Center provides bilingual, culturally appropriate, high-quality, cost-effective, primary and preventive medical care to residents of Sussex County with an emphasis toward serving those who are underinsured, uninsured or who face other barriers to medical care. Their new building is located at 21444 Carmen Way, Georgetown. For more information, call 302-855-1233 or visit www. laredhealthcenter.org.

Ribbon Cutting MERLE NORMAN COSMETIC STUDIO The Rehoboth Beach-Dewey Beach Chamber of Commerce held a ribbon cutting ceremony recently for Merle Norman Cosmetics. Concetta Rumburg, owner of the Merle Norman Cosmetic Studio formerly located in Ocean Pines, Md., has relocated to 19470 Coastal Hwy., Camelot Shopping Center, in Rehoboth Beach. Concetta has over 17 years experience in the cosmetic industry. For more information, call Concetta at 302-226-8100. Pictured from left: Lisa Barry; Corrine Gay; Joy Kidd, RBDBCC; Concetta Rumburg, owner, Merle Norman Cosmetics; Rose Cicala; Mary Ann Moore; Pat Cycyk; Judy Heatly.

Ribbon Cutting DOVER PAR 3 A ribbon-cutting was held for the recently renovated Dover Par 3 & Driving Range with owner Rick Jones, Dover Mayor Carleton Carey, chamber staff and business representatives. If you are looking for a family fun outing, visit Dover Par 3 located on 924 Artis Dr., Dover. For more information on Dover Par 3 & Driving Range, call Rick at 302-745-1206 or visit www.doverpar3golf. com. Pictured from left: Chris Croble, Kevin Yingling, Chesapeake Utilities; Gretchen Tillman, Delaware State News; Dover Mayor Carleton Carey, Rick Jones, Dover Par 3 & Driving Range; Mary Lois Barnas, Alternative Solutions; Judy Diogo, CDCC president; and Herb Konowitz, SCORE.

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Ribbon Cutting point of sale solutions The Rehoboth Beach-Dewey Beach Chamber of Commerce (RBDBCC) held a ribbon cutting ceremony recently for Point of Sale Solutions in Lewes. With offices in Baltimore, Md. and Fort Lauderdale, Fla., Point of Sale Solutions is strategically located to manage, service and support all available products in today’s thriving bankcard industry.

For more information, visit www.pos-solutions.com, call 800-464-6336, or email info@ pos-solutions.com. Pictured from left: Joy Kidd, RBDBCC; Barbara Fried; Barry Fried; Patty Burkentine, RBDBCC.

Ribbon Cutting WAGS TO RICHES II The Bethany-Fenwick Area Chamber of Commerce joined Wags to Riches II in celebrating their grand opening with a ribbon cutting ceremony recently. Employees, family, friends, customers, chamber staff, and ambassadors joined owners Kerrie Jones and Kelly Moore (with scissors) to celebrate.

Located at 36656 Lighthouse Rd. on Rt. 54 in West Fenwick, Wags to Riches II is a full service pet grooming salon also offering self-service bathing stations and walk-in nail services. For more information, call 302-4364766 or email wagstoriches2@aol.com.

Next Month’s Business Report

Education Business Report | June 2012

CHAMBER NEWS

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Ribbon Cutting POWER YOGA The Rehoboth Beach-Dewey Beach Chamber of Commerce (RBDBCC) held a ribbon cutting ceremony for Rehoboth Beach Power Yoga recently. Located on the corner of Route 1 and Munchy Branch Road, just behind Walgreens, Rehoboth Beach Power Yoga (RBPY) is Rehoboth’s newest yoga studio. For more information, visit www.rehobothbeachpoweryoga.com.

New solar electric system The Sussex Conservation District in Georgetown recently held an open house celebrating the installation of a solar electric system and their newly renovated facility. The 39.48 KW solar system is designed to cover the electric consumption at the Shortly Road facility. Sussex Conservation District partnered with Paradise Energy Solutions to install the solar system.

Numerous state and local officials attended the open house to celebrate this milestone with Sussex Conservation District and their board of directors.

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CHAMBER NEWS

Ribbon Cutting CROSSFIT REHOBOTH The Rehoboth Beach-Dewey Beach Chamber of Commerce held a ribbon cutting ceremony for CrossFit Rehoboth.

Located on Route 1 next to Turnstone Builders; CrossFit Rehoboth is a strength & conditioning gym offering Boot camp classes, Personal Training, and CrossFit programs for all age groups. Picture from left to right: Front row - Marian Kaminski, Citizen’s Bank; Nancy Beaumont, Andy Staton, Christine Sutherland, Kimberly Hamilton, Jessica Perez-Beebe, CrossFit Rehoboth; Shane Jensen, Deb Qualey, Terry Jacques, Mike Lutz, Sam Steward, Jesse Lausch. Back row: Clint Bunting, David Mushrush and Jay Conn.

Ribbon Cutting FUSION FITNESS APPAREL The Rehoboth Beach-Dewey Beach Chamber of Commerce recently held a ribbon cutting ceremony for Fusion Fitness Apparel.

Pictured from left to right: Katie Handy, Sign*A*Rama; Christy Kitchen, Citizens Bank; Jocques LeClair, Proud Bookstore; Ellen Bradford, Fusion Fitness Apparel; Jim Bradford, Fusion Fitness Apparel; Patty Burkentine, RBDBCC, Joan Deaver, Sussex County Councilwoman; Chris Murphy, Citizens Bank

New training curriculum for aspiring businesses The Federal Deposit Insurance Corporation and U.S. Small Business Administration have announced new resources to support small businesses across the nation. Acting Chairman Gruenberg and SBAs Associate Administrator for Entrepreneurial Development Michael Chodos released Money Smart for Small Business, a training curriculum for new and aspiring business owners.

Money Smart for Small Business provides an introduction to day-to-day business organization and planning and is written for entrepreneurs with limited or no prior formal business training.

It offers practical information that can be applied immediately, while also preparing participants for more advanced training.

FDIC and SBA will form a Training Alliance for organizations that support small businesses through training, technical assistance or mentoring. Each of the 10 instructor-led modules in Money Smart for Small Business provides financial and business management for business owners and includes a scripted instructor guide, participant guide and overhead slides.

The Money Smart for Small Business curriculum is free and available at http://www.fdic.gov/consumers/consumer/moneysmart/index.html.

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Air quality improvements at Trinity Port Services A cooperative project that improves Delaware air quality and the quality of life for neighborhood residents was unveiled at a ceremony recently at Trinity Port Services in New Castle.

Twenty electrified outlets that power refrigerated storage containers at the company’s Rogers Road site have replaced the use of diesel generators, significantly reducing air pollutants, diesel fumes and noise in the community.

Governor Jack Markell and Trinity Port Services Company President Darrel Banning were joined by DNREC Secretary Collin O’Mara, Regional EPA Administrator Shawn M. Garvin, Clean Air Council Coordinator Abby Poses, DuPont Edge Moor Plant Manager Elizabeth Schowe, Rose Hill Community Center Director Shelia Berkel, Senator David McBride (D-Hawks Nest), Senator Margaret Rose Henry (D-Wilmington East), Representative James J. Johnson (D-Jefferson Farms), and New Castle County Councilman Jae P. Street (10th District) to announce the cleaner alternative to diesel generators.

The project addresses the problems of air pollution, odors and noise that have affected residents who live near the facility. Neighbors and community leaders from local civic associations were instrumental in bringing the problems to the attention of environmental advocacy organizations and the state government.

After Trinity Port Services acquired the business in 2007, company management immediately recognized the needs of the neighborhood, moved equipment and installed barriers to reduce noise and diesel fumes in the area. Additionally, the company has implemented environmentallyfriendly improvements at the site.

In 2011, DNREC proposed the project at Trinity Port Services after DuPont applied for a Coastal Zone Act permit to install two large boilers at its Edge Moor facility in Wilmington. Delaware’s Coastal Zone Act regulates heavy industrial activities, as well as new and existing manufacturing activities in the state’s Coastal Zone. Coastal Zone regulations require companies to offset air emissions and other negative environmental impacts.

Under an agreement between DuPont and DNREC, DuPont, as a condition of its

Coastal Zone permit, funded this project to offset air emissions from the boilers at the Edge Moor facility. In addition, DuPont provided funding for technical and administrative oversight of the project to the Clean Air Council through its diesel pollution reduction program.

According to DNREC Secretary Collin O’Mara, the project eliminates up to 120 tons of harmful air pollutants annually from the Trinity site. “This Coastal Zone environmental offset project is an innovative solution to the longstanding air quality, odor and noise problems in the neighborhood,” he said. “The project ensures clean air by supporting the state’s ongoing efforts to reduce diesel emissions.”

“The new outlets installed at Trinity will eliminate the use of up to 600 gallons of diesel per week,” said Abby Poses, Clean

Transportation Coordinator with the Clean Air Council. “The installation of these outlets will go a long way towards improving air quality and minimizing the effects of diesel on public health. The Clean Air Council has been honored to be a part of such an important project with DNREC, DuPont and Trinity Port Services.”

“This project demonstrates Trinity’s commitment to our community as well as our environment,” said Trinity Port Services Company President Darrel Banning.

“We appreciate the teamwork and collaboration with all of the involved parties for the common goal of cleaner air. We are very thankful for the funding, as this is only the first step in the future development of greener initiatives for Trinity Port Services.”

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From left to right Dan Figore of Crown Cork and Seal along with Scott McCaig, Sarah Gilchrest and Joesph Lynch of ActivTech meet to discuss active solutions in new product development.

Photo by Eric Young. www.youngsstudio.com

ActivTech

Bringing 200 years of engineering experience to Seaford

W

e are “solutioneers” — specialists in turning ideas into marketable products. When it comes to delivering active ingredients, no other company offers the range of solutions and expertise that we have at ActivTech!

ActivTech in Seaford, Delaware specializes in providing solutions for delivering Active Ingredients. Whatever the active ingredient (a fragrance, hair spray, cleaning agent — you name it) we offer three different methods of application: Aerosol, Liquid Fill, or Porous Media release systems. None of our competitors has the portfolio and breadth of solutions that ActivTech provides.

Creating this portfolio of effective solutions has taken more than 40 years. It all started with a company that relocated to Delaware 15 years ago, called Rite-Off from Long Island (New York), bringing 30 years of Business Report | June 2012

aerosol experience, more than 800 formulations and a legendary history of innovation with them.

Add to this history an engineering team that cannot be matched by any of our competitors and you have a perfect mix for success.

We bring more than 200 years of engineering experience to the table every time we develop a new product. We have a PhD Organic Chemist on staff, two professional engineers, two Post Graduate Chemical Engineers and a global sales team of industry veterans with engineering backgrounds and certified QA “Black Belt” credentials.

Then add to this history and the engineering team significant manufacturing resources, a 38,000-square-foot plant, three modern automated aerosol lines, two liquid filling lines, and a porous media production facility and Voilá! — our clients suddenly find a partner

with an unsurpassed combination of resources ideal for product launches and manufacturing partnerships.

Contract packaging has developed across three manufacturing platforms, ActivAir (aerosols), ActivPack (liquid perfumes, detergents, etc.) and ActivMedia (writing instrument nibs, fragrance release systems, porous media).

Additionally, ActivTechnologies markets its own brand of products under the “Olimpia” and “Cristal” brand names to very narrow market niches for industrial and maintenance applications sold directly to end users.

Here is a little more information about each of our manufacturing platforms.

Aerosols with ActivAir

ActivAir features three new aerosol lines less than five years old with the capability to fulfill and label from 1 oz to 22 oz contain-

cover story

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The production team ramps up for new orders in ActivTechnologies 10,000 sq ft manufacturing facility.

Photo by Eric Young. www.youngsstudio.com

ers. Full capacity in the facility is 100 million aerosol units. An on-premise tank farm of five 2,000-gallon storage tanks enables ActivAir to produce and fill orders both large and small.

Liquids with ActivPack

ActivPack utilizes two new liquid filling lines with the ability to fill virtually any liquid viscosity. Full capacities of the lines are 60 million liquid packaging units. ActivPack offers compounding and batching in any sizes with fills starting at 3 oz.

Media with ActivMedia

ActivMedia features a brand new porous media production line to produce custom molded, three-dimensional porous plastic media. Pore size ranges are from 5 to 100 microns, with porosities between 20% and 60% void volume. ActivMedia also has an impregnation capability to imbibe porous media with active ingredients such as fragrances or inks. Full capacity for nib production exceeds 150 million units a year.

ActivNIBS and ActivApplicators are available without tooling charges in a variety of sizes for writing instruments and cosmetic applicators. In addition ActivMedia proudly patented a new method to apply images to porous media for scented media products, which have been used by many companies as a way to advertise and further support their brands.

ActivFulfillment

ActivTech offers fulfillment for existing products, private label designers and contract packaging. With the ability to keep sellable stock on hand in the large 10,000 sq ft inhouse storage facility ActivTech offers a wide range of turnkey products ready to ship.

Another exciting feature of ActivTech is where the plant is located. Seaford, Delaware is within three hours drive of 33% of the population of the United States and within an overnight drive of more than 50% of the population of the United States. Seaford is also within a two-hour drive of three major marine terminals (ports) that handle more than 300 million tons of cargo a year. This is more cargo than all the rest of the ports in the U.S. Also, Seaford, Delaware is within three hours drive of four major refineries — the best concentration of refineries on the eastern seaboard of the U.S. This makes our plant ideal for production and product fulfillment. Many of our clients store their product at our warehouse for direct shipment to their clients. It saves them money and valuable time.

ActivTech is fully insured, inspected and compliant with codes and certified by the EPA. ActivTech does not use any CFCs or other ingredients in their products that degrade our planet’s ozone layer. ActivTech is fully committed to environmental stewardship.

Case Study

ActivTech takes great pride in their quality, flexibility, speed of execution and creativity. While many companies shy away from small quantity initial runs, ActivTech will ramp up to any initial volumes and invest in its clients’ futures. Our “ramp up” speeds are legendary in our industry. Last year around Christmastime, a major hair products marketing company asked a number of aerosol packaging companies to formulate and ship literally hundreds of thousands of a complete new product line that needed launching before the end of the year. After hearing NO from everyone else, we at ActivTech were the only ones that would do it and actually did it! Everything from ordering ingredients, to improving their formula, designing shipping containers and setting up quality control systems was done in a two-week time frame over the holidays and we met their product launch goals. There wasn’t a single blemish or quality defect in any of the product shipped. It was simply perfect. It’s unbelievable – but we did it.

Without sounding modest or arrogant, I think it’s fair to say the team at ActivTech is an incredible team. We relish challenges and opportunities to show off our capabilities with our actions – not just words. Give us a chance to prove to you how good we really are!

Business Report | June 2012

GUEST COLUMN

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A wellness program is a win-win for both employer and employee

By Suzanne Kountourzis Having healthier, happier, more productive employees must rank high among the goals of every business owner. Idealistic as that goal might sound, it need not be expensive or difficult to achieve.

Developing a wellness plan for your organization could be the solution. Findings from 56 studies on worksite wellness programs that were published in the American Journal of Health Promotion showed an average 27 percent reduction in sick leave absenteeism, a 26 percent reduction in health-care costs and a 32 percent reduction in workers’ compensation and disability claims.

In other words, a wellness program is a win/win for both employer and employee, an inexpensive way to build morale and save money over the long haul.

There is no single right way to develop a wellness plan for your business. It can be as simple or as comprehensive as you choose.

Successful plans do share some common characteristics, including commitment from management, employee involvement, adequate resources, and clear policies on workplace health, wellness and safety that align with the organization’s mission, vision and values.

What goes into a wellness plan, and how should you get started on developing one?

Wellness plans typically address health and fitness issues in a variety of ways. One typical component is to provide encouragement or incentives for employees to walk more. Some companies arrange to hold weight-loss or diet classes on site. Others offer incentives for employees to stop smoking. Some businesses have decided to replace sugary snacks and sodas in vending machines with healthy foods and drinks.

Before deciding what direction to take with your plan, the best approach is to get employees involved. Surveying employees about their needs and interests related to health, wellness and physical activity will help ensure that your program will receive a positive reception and ongoing support. Some insurance companies and outside vendors offer a questionnaire

Business Report | June 2012

called a Health Risk Appraisal (HRA) that reviews personal lifestyle practices and identifies risk factors. You must be careful if you use an HRA to survey employees because federal laws protecting individuals’ health information limits how the data can be used.

While surveying employees, also examine your company’s facilities, looking for areas that could be used to promote wellness. Are there paths outside or nearby for walking?

Can a portion of your lunch or break room be configured to promote healthy eating habits?

Is there a place for fitness equipment? Can bicycles be stored somewhere in the office?

After you have a good idea of employees’ needs and how your facilities might be adapted, you can begin to pull your program together.

One of the best places to start is with the company that provides your health insurance plan. Blue Cross companies and many other major health insurers offer wellness packages, and some features may already be included in the insurance you already provide your employees. Offerings can include flu and tetanus vaccinations, exercise classes, nutritional counseling, massage therapy and health education classes.

Check with state agencies, health-care systems and nonprofits like the local American Lung Association or American Cancer Society chapters. Organizations like these are likely to offer stop-smoking quit lines and classes, and even on-site screenings for certain types of cancer.

If offering screenings at your workplace is too costly for your budget, you can at the very least distribute flyers, hang posters or send emails to your employees to give them information about screenings and encourage them to make appointments on their own.

If your business has a training room or meeting area, consider reaching out to yoga and exercise instructors and operators of weight-loss programs. They are looking for business too and might welcome the opportunity to partner with your business in providing a wellness service.

If your business is not large enough to attract these outside entrepreneurs, don’t hesi-

tate to contact other businesses located in your office complex. Some of your neighbors might also be interested in establishing a wellness program and collaboration between two businesses could be what you need to get it off to a good start.

As you consider your employees’ wellness needs, don’t hesitate to expand on the traditional definition of wellness to incorporate useful options. For example, contact auto insurance companies about offering driver safety classes. After all, preventing motor vehicle accidents keeps your employees in good health and promotes their overall wellness.

Your wellness plan can also include opportunities available near your place of business — subsidizing memberships in a YMCA, a swim club or a skating rink, for example.

Also, consider offering more flexible work hours for your employees. Not only will it expand their options for engaging in healthy activities, but it might also enable you to stretch the hours that your business remains open.

Other management policies and initiatives can also promote wellness. For example, hire an ergonomic specialist to assess your workstations. Encourage work-life balance by developing policies that permit flextime, establish mandatory vacations and limit the number of hours worked. Include health and wellness tips in employee newsletters.

The more thought you give it, the more you realize that there’s no limit to the possible components of a company wellness program.

And, as the examples given here indicate, the costs are not exorbitant and many of the programs offer the potential of a positive return on investment in the form of reduced absenteeism, greater productivity and lower health insurance premiums.

If you don’t have a wellness program yet, the time to start one is now. You will feel good about it. I promise.

Suzanne Kountourzis is Director of Human Resources for Horty & Horty, P.A., a public accounting firm with offices in Dover and Wilmington.

hidden treasure

19

Metropolitan Planning Organization Working to make a more walkable, bikable Delaware

By Carol Kinsley It has been in existence for nearly 20 years, but the Dover-Kent County Metropolitan Planning Organization is still a hidden treasure, simply because many people are unaware of the agency. A federally mandated body, one of hundreds of similar organizations across the nation, the MPO is responsible for coordinating transportation planning and programming in all of Kent County, including all of Milford and Smyrna. Plans and programs adopted by the MPO outline how federal transportation funds will be spent and must comply with federal laws governing clean air and transportation. Every four years, MPO updates a long-range Regional Transportation Plan which deals with issues such as air quality, quality of life, transportation projects and land use.

The plan must be consistent with state and county comprehensive plans.

The MPO's policy-making body is a council comprised of elected officials, or their designees, and the operators of major transportation modes. There's a technical advisory committee and a public advisory committee.

The MPO isn't concerned just with car and truck traffic, but considers and encourages walking and biking as additional transportation choices, explained Kate Layton, MPO public liaison. The MPO likes to see streets designed for all users, Layton said. "That includes children, who are too young to drive, and adults who can't drive for various reasons." It also includes making sure there is enough road and sidewalk space, ideally, for people with disabilities.

Last May, the Delaware General Assembly passed "Walkable, Bikeable

Delaware" which called for strategic investments in walking and biking, including multi-use paths for pedestrians and bikers.

In his 2012 State of the State Address, Governor Jack Markell, who enjoys biking himself, said "one of the best ways we can improve our quality of life, and promote healthy lifestyles at the same time, is to make our state more walkable and bikeable." He proposed dedicating $13 million to build miles of new and enhanced trails throughout Delaware.

Rich Vetter, who has been MPO executive director since last summer, said an MPO working group began meeting in November 2009 to develop the "Regional Bicycle Plan for 2030," which was adopted in September 2011.

One of the first projects expected from the bike plan is a connection from Silver Lake in downtown Dover to the existing Isaacs Branch bike trail. A recent public workshop "produced positive feedback from the public," Vetter said. The intention is to have DelDot design the trail this year, with construction to be done next year, contingent on funding.

Other projects will incorporate a bike lane when DelDOT paves a road or repaves a shoulder. Where feasible, lanes will be striped to accommodate bicyclists.

According to the plan's summary, while bicycling has been primarily a leisure activity or sport, in consideration of increased auto congestion, deteriorating air quality and increased rates of obesity in the country, it is time to expand bicycle use for short trips in place of automobiles. Kent County does not have adequate bicycle facilities to make safe and convenient trips by bicycle an option for most citizens. The plan will focus on increasing bike use not just for commuting but for running errands

or visiting friends or relatives.

The plan has four recommendations: • Select appropriate bicycle facilities • Put bicycle facilities at intersections • Increase bicycle parking, and • Increase education and enforcement of bicycle laws.

A recently launched Delaware Trails and Pathways website at http://trails.delaware.gov includes an interactive map describing 20 projects to "create a world-class statewide network of pathways and trails for Delaware's citizens and visitors, to promote biking, hiking, walking and active living."

The MPOs' bicycle plan is online at www. doverkentmpo.org. The Dover/Kent Country MPO also can be found on Facebook.

Business Report | June 2012

20

Wellness at Work How businesses are helping employees live healthier lifestyles

By Carol Kinsley

M

ore and more businesses seem to be concerned with the wellness of their employees, and why not? As Pam Marecki, Bayhealth's assistant vice president for marketing communications, put it, if people feel better and are happier at home, then they'll be happier and healthier and maybe become sick less often.

Bayhealth has addressed healthy lifestyles in the past, Marecki said, but recently a group came together and "reinvented" the initiative, reintroducing it as "Be Healthy Bayhealth."

Launched during employee recognition week, the program focuses on nutrition and fitness.

The task force reasoned: "When we eat better daily and exercise regularly, we are able to enjoy our family more, we feel better, we get sick less often, and we are able to perform our duties better at Bayhealth. " Bayhealth has 3,100 employees. During the week of May 7, they were given healthy snacks, offered a confidential health risk assessment, and invited to participate in an employee walk around the campuses of Bayhealth Milford Memorial and Bayhealth

Business Report | June 2012

Kent General. The week also featured an Employee Health Fair including free screenings for blood pressure, cholesterol, weight and body fat.

The healthy treats included bottled water, granola bars, fruit and a yogurt bar, but Marecki confessed, "We took Friday off and had an ice cream bar. We have to reward ourselves!"

Helping employees become healthier makes sense, "because in our minds we are the role models for the community," Marecki said.

"We also launched 'Walk and Talk Wednesdays.' If staff can get away for a few moments, they meet at the entrance and take a walk around the campus. We did that in April for the American Heart Association's 'Start Walking Day' and it was well received. We're hoping to start a new trend of getting employees out and walking during their breaks."

An intranet site accessible only by employees includes videos of exercises one can do sitting at a desk. There's a whole section on Be Healthy Bayhealth.

"From here on, to keep it interesting and fun, we'll have contests and things quarterly," Marecki continued. "And certainly we have partnered with the people who run our food

and nutrition services. They try to offer more healthy options for the employees.

"This is the start of what I hope will be a program that grows and benefits employes."

At Nanticoke Memorial Hospital in Seaford, Tres Pelot, senior director of therapy service and wellness described a "Commit to Be Fit" program that started last year. "We gave employees $5 off their (health insurance) premium biweekly if they participated," Pelot said. First the employees had to get their biometrics done — getting blood pressure, cholesterol, weight and body mass index numbers. All that was submitted to an independent health risk assessment company so individual employees could get their own assessment.

Employees were encouraged to review the data with their own health care practitioner.

Pelot noted that 40 percent of the staff have not taken advantage of an annual wellness visit which is one of their benefits.

Participants were also required to get a flu shot. "Ours is a high risk environment," Pelot explained. "We need to protect ourselves and our customers."

In February, Nanticoke held its first "Commit to Be Fit Challenge," with 280 employees participating in walking and weight

FEATURE story

21

“We need to encourage employees to live more active lifestyles and take advantages of the resources in this area...”

Tres Pelot, Senior Director of Therapy Service & Wellness Nanticoke Memorial Hospital

loss. "We logged 29,000 miles in an eightweek period and had 800 pounds of weight loss," Pelot said. In an awards ceremony, the top three teams got gift cards. One employee had walked 694 miles.

A walking trail was established inside the hospital. "You'd see employees walking at lunchtime. It was neat," Pelot continued.

"Certain employees took it very seriously."

The wellness effort followed a suggestion in April 2011 from CEO Steve Rose. While administration did not see the results of individuals' health risk assessments, they were provided a "snapshot" of where weaknesses were. "The biggest were lack of physical activity and obesity," Pelot said.

He cited a statistic provided by John Hollis of Nemours Health and Prevention Services: most kids spend 42 hours a week in front of a screen, whether television, computer or video game. They get only an hour or two of physical activity.

Over the winter, Pelot realized he himself was not being a good role model for his child.

He established his own account at the president's fitness challenge website, www.presidentschallenge.org.

"We need to encourage employees to live more active lifestyles and take advantages of the resources in this area," he said.

The Commit to Be Fit Challenge will be repeated in February. Other than that, Nanticoke hasn't developed a full scale plan, although Pelot has done a lot of research into what other organizations are doing. Some offer large rewards, such as substantial reduction in health care premiums, but he noted the cost of those rewards are offset by increasing the base premium.

The Blood Bank of Delmarva has taken part in health initiatives in the past, including a "Walk It Off" Campaign with the News Journal that drew 70 staff members. The human resources department is working on what to do next, internally.

The blood bank is the exclusive supplier of blood and blood products for the entire Delmarva Peninsula, providing blood to 16 hospital customers. "It takes 350 donors per day to keep blood in adequate supply on the peninsula," said Michael Waite, director of marketing and community relations. "We have 160,000 members who have at one time or another made a commitment to donate blood."

He added that 65 percent of the population is unable to give.

Drives are conducted at schools and colleges, including the biggest effort of the year, the Colonial Athletic Association Blood Challenge, in which 12 member schools compete. Delaware won last year with 1,300 donors in a single day in four locations.

Companies interested in a program should first visit the website, www.delmarvablood. org.

The owner of Sherry T. Wilkins Hypnotherapy LLC said she is definitely open to going to a business to help its employees be healthy. Most of her work is one-on-one now, Wilkins said. A certified hypnotherapist, she is working to dispel myths about hypnosis and conducts workshops on the power of hypnosis.

She likened hypnosis to going to a movie theater where "message units" increase in number as one buys a ticket, gets food or drink, finds a seat and becomes engrossed in the movie. "It's a type of environmental hypnosis," she said. "Do you cry in reaction to what happens? Movie-makers make us believe that what we see and hear is real. But if someone yells 'Fire!' we'll snap out of it and get out of the theater."

There are 146 ways in which hypnotherapy — behavior modification therapy using hypnosis — can assist someone, including weight loss, smoking cessation and stress reduction, even pain management. She invites business owners and others to visit www.sherrywilkins. com to learn more.

Sometimes the health of other family members affect employees' performance, especially

with today's "sandwich generation" of workers who have children at home as well as parents either in their home or even at long distances for whom they bear responsibility. Connie Lewes of Flawless Transitions may be able to help when seniors need to be relocated. She also can be of service to single proprietors working from home who need help setting up or rearranging an office, or to businesses who want to accommodate an employee's disability. Many seniors are still working; many of them out of their home, as does Lewes. She is a "move manager," she said. She does counseling and consulting and has people who help do the actual moving.

"I know the distance required around a bed for a walker or wheelchair, or how much furniture one can take to an apartment. I make residences accessible," she said.

Especially when one has been in a residence for many years and accumulated a lot of possessions, it is easier to have a third party decide what to do and actually disperse property to a charity or family members, or ship things across country. Children don't always have the patience required. "It's always a struggle to let a lifetime of memories go," she said. "It takes kid gloves to help (people) to separate from these things."

Having someone to take care of a move helps the senior and his or her family, who likely have "a plate full already. (Moving) is just one more stress, or a bunch of stresses put on them, and we relieve the stress as much as possible."

For more information on Lewes' services, visit www.flawlesstransitions.com.

Business Report | June 2012

22

Highwater Management executes new tasting room Tröegs Craft Brewery, located in Hershey, Pa., has hired restaurant management and consulting company Highwater Management to facilitate and advise the food operation of their newly opened tasting room.

Owned and established by brothers Chris and John Trogner in 1996, the quality product of Tröegs Brewing Company has infiltrated the Mid-Atlantic region and beyond, earning countless awards and impressing beer enthusiasts alike with their small-batch brews. Tröegs handcrafts and distributes more than a dozen widely acclaimed beers.

The brothers recently expanded into a 100,000 square-foot, state-of-the-art brewery which includes self-guided tours to explore the facility, along with a sizable tasting room and patio to sample beers and enjoy locally-inspired fare designed to complement the brews.

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Scott Kammerer, co-owner of Highwater Management alongside restaurateur Matt Haley, says Tröegs hired the Highwater team specifically for their expertise to help ease the transition into food.

“We’re designing the kitchen, administering our operating systems, hiring the staff, and implementing all ordering, tracking, and operational controls,” he explains.

“We’re hoping to help the Tröegs company realize their vision of creating a handcrafted, independent product that reflects the surrounding area.”

Widely acclaimed Baltimore chef Christian DeLutis signed on to work with Chef Matt Haley, resulting in a menu that not only pairs well with a variety of beers, but also highlights the local fare from nearby Pennsylvania farms and bakeries.

Kammerer states that the tasting room has been “a smash hit,” and has been packed

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Business Report | June 2012

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The new tasting room at Tröegs Craft Brewery in Hershey, Pa., is packed every night.

every night. “Matt has definitely added some of his swerve and flair to the food,” he says. “I think it’s some of his best work.”

For more information about the Tröegs and the Tasting Room, visit www.troegs. com.

AB&C wins Healthcare Advertising Awards Aloysius Butler & Clark (AB&C), a Delaware-based, full-service marketing communications firm, won big in the 29th Annual Healthcare Advertising Awards.

The agency collected three gold, two silver and three bronze awards, as well as several awards for merit.

The awards are sponsored by Healthcare Marketing Report, the leading publication on healthcare marketing, advertising and strategic business development.

More than 4,000 entries were received for this year’s competition, making the awards the largest healthcare advertising competition in the country.

A national panel of judges reviewed entries based on creativity, quality, message effectiveness, consumer appeal, graphic design and overall impact.

AB&C (www.a-b-c.com) is a 41-yearold full-service marketing communications agency with offices in Wilmington, Delaware, and Philadelphia, Pennsylvania.

After experiencing debilitating headaches and undergoing countless tests, 16-year-old Abby was diagnosed with a brain tumor—a meningioma—a benign mass the size of an orange. She needed immediate surgery or would risk seizures, a massive stroke, and even death.

During her surgery and recovery, Abby needed blood and platelet transfusions. “We were supported by a strong network of family and friends and an expert team of doctors and nurses that helped us through it all,” says Abby’s mother, Julie.

“We are also SO thankful to the people who donated the blood that saved my daughter. They gave a special gift.”

Abby is just one of 20,000 people on Delmarva each year who depend on transfusions. Thanks to the caring people who donate blood, they have a fighting chance!

Be Someone’s Hero. Give Blood.

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24

HEALTH REPORT Nanticoke a great place to work For the second year in a row, Nanticoke Health Services has been named to the 2012 Becker's Hospital Review/Becker's ASC Review list of the Best 100 Places to Work in Healthcare.

Recipients are selected for their demonstrated excellence in providing a work environment that promotes teamwork, professional development, and quality patient care. Recipients come from hospitals, health systems, surgery centers, and large physician practices.

“Quality healthcare is all about people, and it all starts with providing our people with the tools they need to provide the best care possible. Employees are engaged in the best practices to provide high qual-

Business Report | June 2012

ity care to patients and are engaged within the community through many community outreach activities and services organizations. The physicians, nurses, technicians, and all the staff throughout Nanticoke Health Services are compassionate people who are committed to our community,” said Steven A. Rose, RN, MN, president and CEO of Nanticoke Health Services.

Photo - For the second year in a row, Nanticoke Health Services has been named to the 2012 Becker’s Hospital Review/ Becker’s ASC Review list of the Best 100 Places to Work in Healthcare.

25

Bayhealth announces MEC appointments Bayhealth is strengthening its medical leadership with the appointment of new Medical Executive Committee (MEC) officers for both Bayhealth Kent General and Bayhealth Milford Memorial.

The Medical Executive Committee also consists of the chairpersons from each department at Bayhealth Kent General and Bayhealth Milford Memorial. The self-governing MEC coordinates the activities and general policies of the various departments, reviews the credentials of all applicants, and ensures the highest quality standards are practiced by physicians credentialed at Bayhealth.

Top - Pictured (from left) are the 2012 MEC officers for Bayhealth Milford Memorial: Michel Samaha, MD, president; Mary Jane McClements, MD, immediate past president; Jose Guzman, MD, vice president; Ashok Subramanian, MD, secretary/treasurer.

Pictured (from left) are the 2012 MEC officers for Bayhealth Kent General: Ramesh K. Vemulapalli, MD, secretary/treasurer; Wendy S. Newell, MD, president; Robert Q. Scacheri, MD, vice president; Raphael Caccese Jr., MD, immediate past president.

Security and More

To share in surprising Jodi Evans, RN with Nanticoke’s “Nurse of the Year” honor are her mother, Joyce Smith (left), her 9 year old son, Ryan Evans, and her father, David Smith

(right).

Nanticoke names Nurse of the Year

Jodi Evans, RN was named “Nurse of the Year” by her Nanticoke Health Services’ peers for best representing the hospital’s motto of “Always Caring. Always Here.”

Jodi has committed more than 14 years to nursing at Nanticoke Health Services and has worked in Pediatrics, the Progressive Care Unit, and currently works in the Surgical Specialty Unit as the orthopaedic coordinator. Jodi also homeschools her 9-year-old son and teaches a co-op gym class.

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26

Students tour Hospital Students from West Seaford Elementary School traveled to Nanticoke Memorial Hospital recently for an educational field trip. Students learned about nutrition and received an inside look at the hospital. Nanticoke’s West Seaford Elementary Community Outreach Program, a subcommittee of Nanticoke’s Community Benefit Committee, organized the field trip. Nanticoke Health Services plans to continue their partnership with West Seaford Elementary to increase community outreach efforts.

Pictured here, Dana Downs, BSRT(R) (CT), shows students how x-rays can show the body’s organs.

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Business Report | June 2012

DHIN launches renovated website Awareness and understanding of the benefits of a robust state-wide health information exchange have taken a positive step forward with the launch of the Delaware Health Information Network’s (DHIN’s) completely renovated website, www.dhin.org.

The public can now receive valuable information on the site about personal health records and can see their physicians’ participation in DHIN. Medical providers can use the site to access the secure medical history of their patients.

More than 7,000,000 clinical results and reports are posted on DHIN each year. Total patient records in the system now exceed 1.1 million and include records for patients from all 50 states.

For more information about DHIN, and to enroll, visit www.DHIN.org or call 302-678-0220.

27

BUSINESS LICENSES Bethany Beach Beach Books LLC: 407 Canal Way W, Bethany Beach; professional and/or personal services Hull & Company; 907 Island House, Sea Colony, Bethany Beach; professional and/or personal services-unclassified OCJ&M Inc., Ocean Plaza Tees; 101 Garfield Parkway, Store #7, Bethany Beach; retailer-dry goods & apparel Pearson-Carmody Counseling; 208 Oceanview Parkway, Bethany Beach; professional services-counselor Camden Corner Apothecary, The; 2 S. Main St., Camden; retailer-chemicals, paints & drugs Vandko Inc.; 306 E. Camden Wyoming Ave., Camden; retailer-catalogue & mail order house Woodall, Gail M., Things You Might Like; 111 N. Main St., Camden; personal services-seamstress/tailor Delmar Accede Inc.; 38660 Sussex Hwy., Unit 3, Delmar; retailer-various products Davis, Marvin A. IV, Gotta Be Green Landscape; 12783 Whitesville Rd., Delmar; professional and/or personal services Relyea, Heather M., Heather’s Pet Sitting; 9534 Shadow Point Ln., Delmar; professional and/or personal services Dover Advanced Math & Reading Inc.; 1151 E. Lebanon Rd., Ste. D, Dover; professional and/or personal services Ambition Customz, Automotive Customizing, Mobile/Home Office, Dover; personal services-general repairperson Andrigo, Prevento, Bead-A-Licious; 542 Schooner Way, Dover; retailer-transient Axiom Staffing; 3847 Hazlettville Rd., Dover; professional services-employment agent Best Buy Stores, Best Buy Mobile #2858; 1365 N. Dupont Hwy., Ste. 3088, Dover; retailer-various products Bridal 365; 523 S. Red Haven Ln., Ste. 101, Dover; sales representative Buckson, Danae M.; 15 Pams Dr., Dover; professional and/or personal services Close Tech Support LLc; 321 Macarthur Dr., Dover; professional and/or personal services-unclassified DBC, LLC, DB Consulting; 424 Beuvale Ln., Dover; professional and/or personal services-unclassified Dionna J. Taylor-Short; 6 Clarence St., Dover; professional and/or personal services

JAB Enterprises, Moves by Mikey; 307 Regent St., Dover; professional and/or personal services Kourtney, Jaeson Collection, The; 147 S. Governors Ave., Dover; retailer-various products L & A Trading LLC, A Taste of Italy; 4317 Forrest Ave., Dover; retailer-restaurant Leah Sullivan, LCSW; 1151 Walker Rd., Dover; professional services-occupational therapist Lovely Divot; 103 Lake Front Dr., Dover; manufacturer - textile, apparel, etc.

My Production Company; 34 The Green, Ste. D, Dover; profession and/or personal services Orozco, Heather, Custom Creations, Crafts & Bowtiq, 203 Westover Dr., Dover; retailer-various products Palmer, Jr., Michael K., Dover/Kent County; 330 Carlisle Dr., Dover; contractorresidential R&Blue Inc.; 737 N. Dupont Hwy., Dover; retailer-restaurant Tachcode Inc.; 404 David Hall Rd., Dover; professional and/or personal services WJ Publishing LLC; 3 Mineral Ct., Dover; professional and/or personal services Yeiyei International Trading; 351 Paradee Dr., Dover; wholesaler-any products Georgetown Canvas Amigos and More LLC; 16 N. Railroad Ave., Georgetown; lessee of tangible property/personal services-art school Gonzalez, Eduvina; 18823 County Seat Hwy., Georgetown; contractor-residential Hawkins Transportation & Chaffer; 19120 Dupont Blvd., Georgetown; transportation agent Komar, Maryia; 22409 Wood Branch

Rd., Georgetown; reconciliation purpose code Murray Law LLC; 107 N. Bedford St., Georgetown; professional services-legal office Soft Dig, LLC; 14619 Cokesbury Rd., Georgetown; contractor-residential Stoeckel, Lyle J., Blistertoe Youth Running; 204 S. Bedford St., Georgetown; personal services-health club/spa The Owls Nest; 25037 Zoar Rd., Georgetown; retailer-various products Greenwood Chisenhall, Terry L., TLC Custom Wood Creations; 14074 Century Farm Rd., Greenwood; manufacturer/wholesalerfurniture & fixtures D&E Tours and Travel LLC; 10303 Fawn Rd., Greenwood; transportation agent Dolgencorp LLC, Dollar General Store #13564, 12769 Sussex Hwy., Greenwood; retailer-various products Dukes, Timothy J., The Cozy Cottage; 13 E. Market St., Greenwood; retailerfurniture & fixtures Klonitsko, Daniel J., Dan’s Service Center; 4975 Hickman Rd., Greenwood; personal services-general repairperson Harrington Callaway, James, Personal Rush Adventures; 1211 Sandbox Rd., Harrington; personal services-amuseument park operator Henderson, Ciara C., Symphony by Ciara Chanel; 511 Friendship Village Dr., Harrington; professional and/or personal services-unclassified Whitfield, James William, Salty Wave Seafood Market; 101 Clark St., Harrington; retailer-restaurant

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28 Laurel Breasure’s Seal Coating Inc.; 36554 Whaleys Rd., Laurel; contractor-residential Cherry Innovations LLc; 32411 Mount Pleasant Rd., Laurel; contractor-residential Cordrey, Garrett M., Cordrey’s Lawncare; 226 W. 8th St., Laurel; professional and/or personal services-unclassified Cummins Electric LLC; 16524 Adams Rd., Laurel; contractor-residential Delmarva Bedding & Furnishings; 28110 Fire Tower Rd., Laurel; retailerfurniture & fixtures Dukes, Katie T., Dukes Family Child Care; 28128 Dukes Lumber Rd., Laurel; professional and/or personal services Harmon, Malena, UB1st Embroidery; 10912 County Seat Hwy., Unit 11, Laurel; retailer-dry goods & apparel Higher Grounds Espresso Catering; 309 E. 6th St., Laurel; retailer-food (except restaurant) K & S Properties and Contractors; 6689 Millcreek Rd., Laurel; residential contractor/ developer Mills, Raymona, The G Spot Apparel; 35906 Kentucky Ln., Laurel; retailer-various products Palmer Sphere Online; 32823 Shockley Rd., Laurel; wholesaler-any products Precision Paintball; 28456 E. Trap Pond Rd., Laurel; personal services-amusement park operator Quimoyog, Amanda L., Skin Deep; 7362 Shell Bridge Rd., Laurel; professional and/or personal services Sandpiper Services; 6564 Millcreek Rd., Laurel; professional and/or personal services Specialty Edibles; 7840 Bacons Rd., Laurel; wholesaler-food (except processor) Lewes Brothass Unlimited Lawn Care; 32001 Kendale Rd., Lewes; residential contractordeveloper Cross Cut Construction Inc.; 2003 Savannah Cir., Lewes; contractor-residential Daniel, Alfred A., Greenhead Consulting

Services; 33 Gosling Dr., Lewes; retailervarious products Davis, Jonathan E.; 33071 E. Light Dr., Lewes; professional and/or personal services Delmarva Angling Associations, Lighthouse View Bait & Tackle; 15099 Cape Henlopen Dr., Lewes; retailer-dry goods & apparel Dewey Beach Pedicab LLc; 17527 Nassau Commons Blvd., Lewes; professional and/or personal services Elizabeth Wyn Designs; 16192 Coastal Hwy., Lewes; manufacturer-textile apparel, etc.

Fabulous Faces Cosmetic Laser; 30777 Steeple Chase Run, Lewes; professional and/or personals services Fishmor Enterprises LLC; 37496 Golden Eagle Blvd., Lewes; commercial lessor Graves, Bethany D., Sand Dollar Studios; 17303 Coastal Hwy., Unique Boutique, Lewes; retailer-dry goods & apparel Rehoboth Power Washing and Seal; 34073 Beech Dr., Lewes; professional and/ or personal services Seaside Pet Salon & Spa Inc.; 1604 Savannah Rd., Unit A, Lewes; professional and/or personal services Stagliano, Amy, Patient Partner; 26 Hoornkill Ave., Lewes; professional and/or personal services Wisely, Lauren R., Lauren Wisely Psyd.; 33712 Westcoats Rd., Unit 2, Lewes; professional services-psychology office Milford Joseph General Contractor LLC; 208 N. Rehoboth Blvd., Milford; contractorresidential Layton, Aaron, Aaron Layton Painting & Drywall LLC; 313 S. Walnut St., Milford; reconciliation purpose code LHN Inc., The Mail Center; 686 N. Dupont Blvd., Milford; professional and/or personal services Mankin, Bonnie, AAAA Landscape; 255 Hering Rd., Milford; contractor-residential Tayrien, Cherie E., Hoopwhirled; 6968

Marshall St., Milford; personal servicesdance school Millsboro Bartoli, Louis G., 2nd Chance Treasures; 33223 Charles St., Millsboro; manufacturer-various products Coam Exterior Inc.; 24380 Canal Dr., Millsboro; contractor-residential Eagle Studios; 32582 River Rd., Millsboro; advertising agency Gaglione, Chris H., First State Mailbox & Powerwash; 32578 Long Spoon Way, Millsboro; sales representative Glamour Puss Pet Services; 26601 Whitewater Cv., Millsboro; professional and/or personal services Johns Stewart, Sandra D., Basket Kraze; 25178 Winter Rd., Millsboro; retailer-various products My Way Leases Inc.; 28595 Dupont Blvd., Unit 3, Millsboro; retailer-furniture & fixtures Roleon Transport, Trucking Company; 31803 Betty Jane Ln., Millsboro; drayperson/mover Shutterbugs Photography; 35619 Sussex Ln., Millsboro; photographer Uswapia LLC; 32346 Mariners Way, Millsboro; professional and/or personal services Seaford Civic Health Svcs. 2 LLC; 613 W. Stein Hwy., Seaford; retailer-chemicals, paints & drugs/commercial lessor Gullet, James K., Beyond the Green Enterprises; 27350 Johnson Rd., Seaford; contractor-residential Keepin’ it Klean; 9418 Tharp Rd., Seaford; professional and/or personal services REM Farms LLC; 69 Hitch Pond Cir., Seaford; manufacturer-food Sundragon Martial Arts Academy; 380 Graham Branch Rd., Seaford; professional and/or personal services Third Generation Automotive LLC, Massey’s Used Cars; 24770 Sussex Hwy., Seaford; motor vehicle dealer Smyrna Eastcoast Moving and Delivery; 56 Brian Dr., Smyrna; drayperson/mover Expertmotors Leasing Inc.; 32C Artisan Dr., Smyrna; wholesaler-transportation equipment Grix Gaddo OMC; 122 E. Glenwood Ave., Smyrna; retailer-restaurant Lehman, Edward G., Ed’s Grass Cutting; 161 Belmont Ave., Smyrna; professional and/or personal services Smyrna Bound BBQ; 107 Lawn Dr., Apt 1B, Smyrna; retailer-food (except restaurant) Spirit Building Concepts; 792 Massey Church Rd., Smyrna; contractor-residential

Business Report | June 2012

29

BUSINESS DIRECTORY ACCOUNTING Horty & Horty, P.A. Doug Phillips, CPA, Cr.FA 302-730-4560 cpainfo@horty.com 3702 N. DuPont Hwy. Dover, DE 19901 ADVERTISING Morning Star Business Report Bryant Richardson 302-629-9788 302-629-9243 fax www.msbusinessreport.com sales@mspublications.com 951 Norman Eskridge Hwy. P.O. Box 1000 Seaford, DE 19973 ARCHITECTS & ENGINEERS Davis Bowen & Friedel, Inc. Randy Duplechain, P.E. 302-424-1441 www.dbfinc.com 23 N. Walnut St. Milford DE 19963 George, Miles & Buhr, LLC Michelle Everngam 302-628-1421 302-628-8350 fax www.gmbnet.com meverngam@gmbnet.com 400 High St. Seaford, DE 19973 BUSINESS ORGANIZATION Better Business Bureau of Delaware Christine Sauers 302-221-5255 302-221-5265 fax www.delaware.bbb.org info@delaware.bbb.org 60 Reads Way New Castle, DE 19720 CHAMBER OF COMMERCE Bethany-Fenwick Area Chamber of Commerce Carrie Subity 302-539-2100 302-539-9434 fax www.bethany-fenwick.org info@bethany-fenwick.org 36913 Coastal Highway Fenwick Island DE 19944

Central Delaware Chamber of Commerce Judy Diogo 302-734-7513 302-678-0189 fax www.cdcc.net jdiogo@cdcc.net 435 N. DuPont Hwy. Dover, DE 19901

Greater Seaford Chamber of Commerce Paula Gunson 302-629-9690 302-629-0281 fax www.seafordchamber.com admin@seafordchamber.com 304 A High St. Seaford, DE 19973

Georgetown Chamber of Commerce Karen Duffield 302-856-1544 302-856-1577 fax www.georgetowncoc.com info@georgetowncoc.com 229 E. Market St., PO Box 1 Georgetown, DE 19947

EDUCATION

Lewes Chamber of Commerce Betsy Reamer 302-645-8073 Toll Free 877-465-3937 302-645-8412 fax www.leweschamber.com inquiry@leweschamber.com 120 Kings Hwy., P.O. Box 1 Lewes, DE 19958 Greater Millsboro Chamber of Commerce Amy Simmons 302-934-6777 302-934-6065 fax www.millsborochamber.com millsboro@intercom.net P.O. Box 187 Millsboro, DE 19966 Milton Chamber of Commerce Georgia Dalzell 302-684-1101 www.historicmilton.com chamber@historicmilton.com 707 Chestnut St., P.O. Box 61 Milton, DE 19968 Rehoboth Beach - Dewey Beach Chamber of Commerce and Visitor Center Carol Everhart 302-227-6446 302-227-2233 ext. 13 302-227-8351 fax www.beach-fun.com carol@beach-fun.com 501 Rehoboth Ave. Rehoboth Beach, DE 19971

Delaware Technical Community College Corporate and Community Programs Christopher M. Moody, Director 302-855-1665 302-858-5456 fax www.dtcc.edu/owens/ccp cmoody@dtcc.edu Jason Technology Center PO Box 610 Rt. 18, Seashore Highway Georgetown, DE 19947 University of Delaware Professional & Continuing Studies Tara Kee 866-820-0238 302-831-3292 fax www.pcs.udel.edu continuing-ed@udel.edu ENVIRONMENTAL CONSULTING Envirotech Environmental Consulting, Inc. Todd Fritchman 302-645-6491 www.envirotechecinc.com info@envirotechecinc.com 16394 Samuel Paynter Blvd.

Suite 203 Milton, DE 19968 FINANCIAL Bank of Delmarva Scott Rukowicz 302-875-5901 302-875-1766 fax www.bankofdelmarva.com srukowicz@bankofdelmarva.com 200 East Market St. Laurel, DE 19956 County Bank 9 Sussex County Locations 302-226-9800 302-226-3182 fax www.CountyBankDel.com 19927 Shuttle Rd. (Main Office) Rehoboth Beach, DE 19971

Business Report | June 2012

30 Del One Federal Credit Union 7 Statewide Locations Amy Resh 302-672-1492 302-739-1790 fax www.Del-One.org amy.resh@del-one.org 270 Beiser Blvd.

Dover, DE 19904 Delaware State Police Federal Credit Union Stephen Cimo 302-856-3501 ext. 120 302-856-2539 fax www.dspfcu.com scimo@dspfcu.com P.O. Box 800 Georgetown, DE 19947 First Merchant Services Ronald W. Burke 302-875-5645 302-875-0935 fax www.firstmerchantservices.biz rburke@firstmerchant.us 14034 Johnson Road Laurel, DE 19956 Seaford Federal Credit Union Seaford Branch Mary Adams 302-629-7852 302-629-9125 fax www.seafordfcu.com mary@seafordfcu.com Seaford Professional Center Rt. 13 South Seaford DE 19973 Seaford Federal Credit Union Dagsboro Branch Veronica Nhan-Nock 302-934-1774 302-297-0016 fax veronica@seafordfcu.com 30650 Dupont Hwy. Dagsboro, DE 19939 Sussex County Federal Credit Union Debbie Jewell 302-629-0100 302-629-0966 fax www.sussexcfcu.com djewell@sussexcfcu.com 1941 Bridgeville Hwy. Seaford, DE 19973 FUNERAL SERVICES Watson Yates Funeral Home Gary Yates 302-629-8561 302-629-7961 fax Front & King St. Seaford, DE 19973

Business Report | June 2012

GRAPHIC/WEBSITE DESIGN

INTERNET SERVICE & WEB PAGE DESIGN

Dean Design Marketing Group Jane E. Dean 302-674-5007 877-407-9800 717-898-9570 fax www.deandesign.com thestudio@deandesign.com 13 Water St. Lincoln, DE 19960

Delmarva Digital Tim Smith 302-875-7700 302-875-8288 fax www.ddmg.net ddmg.netsales@ddmg.net 220 Laureltowne Laurel, DE 19956

Health Nanticoke Health Services Sharon Harrington 302-629-6611 302-629-3211 fax www.nanticoke.org harringtons@nanticoke.org 801 Middleford Rd. Seaford, DE 19973 Bayhealth Kent General - Milford Memorial Pam Marecki 302-744-7013 302-735-3227 fax www.bayhealth.org pam_marecki@bayhealth.org 640 S. State Street Dover, DE 19901 INSURANCE Farnell & Gast Insurance Joe Gast, CPCU 302-629-4514 302-536-6257 fax www.averyhall.com jgast@averyhall.com dflood@averyhall.com 500 W. Stein Highway Seaford, DE 19973 Lyons Companies David F. Lyons, Sr. David F. Lyons, Jr. Lew Harrington 302-227-7100 www.lyonsinsurance.com info@lyonsinsurance.com 19643 Blue Bird Lane, Unit 8 Rehoboth Beach, DE 19971 Pratt Insurance Inc. Howell Wallace 302-653-6681 800-282-8590 DE 800-497-7288 MD 302-653-2370 Fax www.pratt-insurance.com pratt-insurance@pratt-insurance.com Four Village Square Smyrna, DE 19977

LEGAL Sergovic & Carmean PA Attorneys At Law John A. Sergovic, Jr. Shannon D. Carmean Leslie Case DiPietro 302-855-1260 302-855-1270 fax www.scdelaw.com 142 E. Market St. PO Box 751 Georgetown, DE 19947 Law Offices of Karen Y. Vicks, LLC 302-674-1100 888-598-8890 500 W. Loockerman Street, Suite 102 Dover, DE 19904 kvicks@vickslaw.com OFFICE FURNITURE AMI Business Interiors Tom Woodstock 800-830-0801 302-226-0801 302-226-0302 fax www.archmktg.com archmarketing@comcast.net 123 Glade Circle West Rehoboth, DE 19971 PAYROLL SERVICE Payroll Professionals Jessica Amaty 302-645-5700 302-645-0395 fax payroll@1040pro.com 1636-D Savannah Rd. Lewes, DE 19958 PORTRAITS Portraits In The Sand Dave Koster 302-226-9226 302-226-8424 fax www.portraitsinthesand.com businessreport@portraitsinthesand.com 110 White Oak Rd. Rehoboth Beach, DE 19971

31 REAL ESTATE Long & Foster Real Estate, Inc. Tracey Espada 302-227-2541 800-462-3224 302-227-8165 fax www.longandfosterde.com 37156 Rehoboth Ave. Rehoboth Beach, DE 19971 Coldwell Banker Resort Realty Skip Faust 302-227-5000 office 302-745-8764 cell 302-227-3804 fax www.skipfaust.com skipfaust@hotmail.com 20184 Coastal Hwy. Rehoboth Beach, DE 19971 TRANSPORTATION Pyramid Transport 302-337-2210 800-754-7775 www.pyramidtransport.com 18119 Sussex Highway Unit 2 Bridgeville, DE 19933

ReCommunity to operate recycling facility The Delaware Solid Waste Authority (DSWA) is proud to announce that ReCommunity, the largest pure play recycling company in the United States, has signed a 20-year agreement with DSWA to operate a state-of-the-art automated recycling facility that will serve the entire state

of Delaware.

The ReCommunity Delaware facility will use “Single Stream” technology, the latest in Materials Recovery Facility (MRF) technology. It allows communities to collect recyclable materials using single bins inside homes and businesses as well as a single collection vehicle, reducing the costs and carbon emissions of recycling collection fleets. For more information, visit www. recommunity.com.

Mon.-Sat. 9 am - 9 pm • Sunday 10 am - 5 pm

Concord Pet Food & Supplies Concord Pike Shoppes of Red Mill Peoples Plaza Hockessin Suburban Plaza Shoppes of Graylyn Chestnut Run

302-478-8966 302-737-8982 302-836-5787 302-234-9112 302-368-2959 302-477-1995 302-995-2255

Middletown Crossing Community Plaza Aston, PA Edgehill s/c, Dover West Chester, PA Rehoboth Fox Run

302-376-1616 302-324-0502 610-364-1100 302-672-9494 610-701-9111 302-226-2300 302-838-4300

Elkton Milford New London Thornbury Smyrna, DE Seaford, DE Logan Township, NJ

410-398-5554 302-424-8373 610-869-8838 610-399-0124 302-653-1515 302-628-1001 856-467-0022

TRAVEL Misty Travel Barb Stetzer, MCC, CTC 302-629-4422 www.misty-travel.com barb@misty-travel.com UTILITIES Artesian Water Company Stuart Lindner 302-453-6900 302-645-7751 800-332-5114 302-453-6957 fax www.artesianwater.com slindner@artesianwater.com 664 Churchmans Rd. Newark, DE 19702 14701 Coastal Highway Milton, DE 19968

List your business in the Business Directory today.

302-629-9788

sales@mspublications.com

Business Report | June 2012