Business Report

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Business Report NOVEMBER 2011

Access Quality Healthcare Helping employers to become more competitive

“With Kim’s help, my employees have the same quality health plan I have for my family.”

– Gary Owner of Henry’s Car Care, Small Group plan member Small businesses have learned how well the Small Group plans from Blue Cross Blue Shield of Delaware work for them. Gary found a variety of plans with coverage, deductible and copay options. This allowed him to design a plan to fit the health care needs of his five employees — and the budget needs of his business. Now they have the peace of mind that comes from carrying the widely accepted Blue Cross and Blue Shield card, as well as access to the largest health care provider network in Delaware. To hear the rest of Gary’s story, visit DelawareBlueAndYou.com. To learn more about how we can work with your business, regardless of its size, call 800.572.4400 or speak with your broker.

Blue Cross Blue Shield of Delaware is an independent licensee of the Blue Cross and Blue Shield Association. ©2011 Blue Cross Blue Shield of Delaware

Business Report | November 2011 BCBSDE-24981 SmallGroup_MornStarBR_8x1050_f.indd 1

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BARIATRIC SERVICES

“I went from a size 26 to a size 10 thanks to lapband surgery.”

Jossette Threatts knew she had a weight problem.

She tried a lot of things. Her weight went up and down. But nothing was a permanent solution. That’s when she decided to attend a seminar about lapband surgery conducted by a Bayhealth bariatric physician.

It just made sense to her, and in March she had the procedure at Milford Memorial Hospital. And what a difference it’s made in her life. She not only looks better, she feels great. Her blood pressure and blood sugar numbers are down. And shopping is fun for her now that she’s lost eight dress sizes.

Learn how we’ve transformed our care for Jossette.

Visit AlwaysForYou.org.

Share your Bayhealth story at AlwaysForYou.org or call (302) 744-7013.

Business Report | November 2011

Business Report

Easily control your security system from anywhere using SMS text messaging • • • •

Arm & disarm Check system status Receive alarms Know when your system is armed or disarmed & by whom

Vol.15 No.01

EDITOR

Daniel Richardson

Call Today

800-244-2261

Wilmington • Milton • Dover

COMPOSITION

www.securityinstrument.com

Cassie Richardson Elaine Schneider Tina Reaser

Celebrating Our 50th Year

Security • Fire • CCTV • Access Control • Residential • Commercial

THE GREATER GEORGETOWN Chamber of Commerce

SALES

Chris Redman Rick Cullen Sutton Joseph

Linking Business with the Community 302-856-1544 | info@georgetowncoc.com

www.georgetowncoc.com

C O N TA C T

Nov. 2 -1st Wed.- Economic Development Council Meeting- 12 noon- All are welcome & lunch is provided!

Nov. 2 - 1st Wed.- Board of Directors Meeting - 4 pm - Georgetown Wesleyan Church, 618 North Bedford St., Georgetown.

Nov. 9 - 2nd Wed.-Chamber Breakfast Meeting - 7:30 am -Lighthouse Landing Restaurant, 21553 Rudder Lane at the Sussex County Airport. Special Guest Speaker, TBA. $9 per person at the door. RSVP by noon on Tues. Nov. 8th. Call 856-1544.

Nov. 10 -RAISE THE BANNER DAY-Georgetown’s a Blueprint Community! Location & Time TBA- For information on what a Blueprint Community is and why it’s important that Georgetown IS ONE, call Karen at 302-856-1544 Nov. 16 - 3rd Wed. - Chamber Mixer, 4:30-6:30 pm - Hosted by the Friends of the Georgetown Library - Georgetown Public Library, 123 West Pine St., Georgetown. This is the Chamber’s monthly ‘after hours’ event and is a great opportunity to network with other professionals in the area and promote your business. For more information, call 856-1544.

Nov. 24 - HAPPY THANKSGIVING! There is NO Chamber Luncheon in November due to the holiday. Enjoy!

Morning Star Publications 302-629-9788 P.O. Box 1000 Seaford, DE 19973 businessreport@mspublications.com sales@mspublications.com

Focusing on the ambition and innovation that make Delaware businesses unique.

142 East Market Street • P.O. Box 751 Georgetown, DE 19947-0751 P 302-855-1260 • F 302-855-1270 www.scdelaw.com

Business Report | November 2011

In T o u c

please recycle this magazine Photos iphoto, stock.xchng

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[contents] 11 / 11

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6 14

Access Quality Healthcare

FINANCE COLUMN Insurance premiums rising faster than businesses are able to grow

By Suzanne Kountourzis

16

COVER STORY - ACCESS QUALITY HEALTHCARE

19

LA RED TO OPEN NEW FACILITY

From left are Alyssa Wohlleben, NCMA; Annette Barnes, ANP; Aaron Green, MD, MPH and Betty Ostan, Office Manager. Photo by Eric Young, www.youngsstudio.com

CHAMBER NEWS

Helping employers become more competitive through occupational and travel medicine

By LYNN PARKS

By Carol Kinsley

20

TOWN SPOTLIGHT - LAUREL & DELMAR

By Carol Kinsley

22

HEALTH REPORT

26

BUSINESS LICENSES

28

BUSINESS DIRECTORY

20 On the Cover

Dr.Aaron Green of Access Quality Healthcare is pictured with his staff.

From left are Alyssa Wohlleben, NCMA; Aaron Green, MD, MPH; Betty Ostan, Office Manager and Annette Barnes, ANP. Photo by Eric Young, www.youngsstudio.com Business Report | November 2011

6

| CH A M B ER NEWS

Chamber

Phone

Key contact

Bethany-Fenwick

539-2100

Delmar Georgetown

Dues*

Members

Fax

Carrie Subity

$211

800

539-9434

846-3336

Diane Johnson

$75

67

846-3336

856-1544

Karen Duffield

$150

460

856-1577

Laurel

875-9319

Connie Lewis

$125

125

875-5908

Lewes

645-8073

Betsy Reamer

$195

432

645-8412

Milford

422-3344

Jo Schmeiser

$165

310

422-7503

Millsboro

934-6777

Amy Simmons

$150

260

934-6065

Milton

684-1101

Georgia Dalzell

$150

120

684-1101

Rehoboth-Dewey

227-2233

Carol Everhart

$215

1303

227-8351

Seaford

629-9690

Paula Gunson

$150

340

629-0281

Central Delaware

734-7513

Gina Aurora

$200

868

678-0189

Delaware State

655-7221

Bill Stephano

$299

2800

654-0691

* Annual membership cost based on businesses with fewer than 10 employees. For Delaware State and Central Delaware chambers membership cost figure is for 1-5 members. For Delaware State Chamber special rate applies if business already belongs to another chamber.

Ribbon Cutting AfterGlo Beauty Spa The Bethany-Fenwick Area Chamber of Commerce joined AfterGlo Beauty Spa in celebrating their grand opening with a ribbon cutting ceremony recently. Employees, family, friends, customers, Chamber staff, ambassadors and board members joined owner Sheila Brittingham (with scissors) to celebrate. AfterGlo Beauty Spa, located at 32630 Cedar Dr., Unit D, in Millville, offers luxurious spa treatments including massages, facials, paraffin hand treatments and an exclusive Bio-Therapeutic Microcurrent Anti-ageing Technology System. For more information, call 5377546 or visit www.afterglospa.com.

Ribbon Cutting Fellowship Health Center ACE Center On Friday, Sept. 15, local and state dignitaries were on hand to help Fellowship Health Services, Inc. open its new Acceptance, Change and Empowerment (ACE) Center on Bradford Street in Seaford. The new mental health center provides peer-based services along with educational and employment services, health and wellness, arts, culinary and horticultural programs. Photos

by Tony Windsor

Business Report | November 2011

BeeBe Medical center

delivers For delaware Beebe Medical Center is a leader in providing comprehensive healthcare services—whether it’s inpatient care and surgical procedures or outpatient services at locations just around the corner from where you live.

The collaborative teamwork of our staff, physicians, volunteers and friends brings exemplary care and innovation to the people who reside in or visit Delaware.

BeeBe DeLIVeRS QUalitY AND innovation Beebe’s specialty services and programs rank among the best in the state and in the nation. Some of our specialty services and programs are listed below: • An exceptional orthopaedics program • Superior cardiac and vascular services that use the latest technologies • Tunnell Cancer Center, known across the region as the choice to make for cancer treatment • Gastrointestinal specialty services and procedures including bariatric surgery To read about the accolades for our medical specialties, please visit Beebe Medical Center’s website at www.beebemed.org.

BeeBe DeLIVeRS convenience Beebe Health Services are never far away. Outpatient services offer flexible scheduling in multiple locations throughout Sussex County. Services are located on our main campus in Lewes, and in Rehoboth Beach, Milton, Georgetown, Long Neck, Millsboro, and Millville. Beebe also offers home health services.

Services include: • Beebe Lab Express (7 locations) • Beebe Imaging (X-Rays, MRI, CT scans, Ultrasound, Mammography, etc.)

ExcEllEnt PeoPle. excellent HosPital. excellent carE.

• Beebe Rehab (Physical Therapy, Occupational Therapy, and Speech and Language Pathology) • Wound Care Services • Diabetes Management • Home Health Agency

Lewes, Delaware

www.beebemed.org

302-645-3300

Business Report | November 2011

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| CH A M BER NEWS Businesses invited to networking event

CHAMBER SUPPORTS PARKS AND REC

The Chamber of Commerce for Greater Milford (CCGM) recently presented Milford Parks & Recreation Director Gary Emory with a $1,000 donation check from monies raised from the 11th Annual Riverwalk "Freedom" Festival. Milford Parks and Recreation Department designs, implements and evaluates recreational activities and special events for residents of all ages in the greater Milford area. They also maintain the parks and greenways located within Milford city limits. Pictured from left: Jo Schmeiser, CCGM executive director, Gary Emory of Milford Parks & Recreation, Lynn Hammond of Kent Sussex Industries, and Angela Dorey, Riverwalk “Freedom” Festival chairperson of Dorey Insurance & Financial Services.

Strategic Tax Planning Audit Services Profit Analysis

Join the Bethany-Fenwick Area Chamber of Commerce for the 6th Annual Joint Chamber Mixer/Small Business Expo on Wednesday, Nov. 16, 4:30 to 7 p.m., at Seacrets in Ocean City. Hosted by the Bethany-Fenwick Area Chamber of Commerce and Ocean 98.1 WOCM, the event will feature 31 tabletop trade show exhibits.

The networking event will also feature food provided by Seacrets, a cash bar with happy hour prices, raffles, door prizes and the opportunity to network with hundreds of fellow businesspeople from across the region. Admission is free for anyone who is a member of the Bethany-Fenwick Area, Berlin, Lewes, Ocean City, Ocean Pines, Rehoboth Beach-Dewey Beach, or Salisbury chambers of commerce, or a member of the Ocean City Hotel-Motel-Restaurant Association. For non-members, admission is $10. Registration is required by Friday, Nov. 11. To RSVP, contact Helen Barnaba at 302-539-2100, ext. 16 or helen@bethanyfenwick.org.

Fraud Protection Business Valuation Human Resource Consulting

www.horty.com • 888.968.7168 Horty & Horty, P.A. • Certified Public Accountants 29 Bancroft Mills Road • 4th Floor • Wilmington, DE • 19806 3702 North DuPont Highway • Dover, DE • 19901

Business Report | November 2011

9 GRAND OPENING Henry Faison Day Spa The Greater Seaford Chamber of Commerce recently held a ribbon cutting to celebrate the grand opening of the Henry Faison Day Spa at the Marina in Blades. From left, front row: Trisha Newcomer, representing the City of Seaford, Brittany Abbott, Jamie Curtis, co-owners Terri Faison and Susan HenryJones, Heather Hignutt. Back row: CJ Faison, Blades Mayor Mike Smith and Andrew Jones.

For more information, call 302536-7479 or email henryfaisonspa@gmail.com.

DESTINATION CENTER SPONSOR Dennis Forney, publisher of the Cape Gazette, is shown receiving a gift in recognition of the Gazette’s generosity and support of the Destination Station Center. From left are Dennis Forney and Carol Everhart, Rehoboth Beach-Dewey Beach Chamber of Commerce.

CHAMBER SUPPORTS NATIONAL GUARD The Chamber of Commerce for Greater Milford recently presented the Delaware Army National Guard with a $500 donation check from monies raised from the 11th Annual Riverwalk “Freedom” Festival. The donation will be used to purchase telephone calling cards for deployed Delaware military personnel. Pictured from left, back row: Chief Stephens, Sargent Longfellow, Sargent Wilson, Sargent First Class Chillas. Front row: Lynn Hammond of Kent Sussex Industries, Command Sargent Major Williams, Angela Dorey (Riverwalk “Freedom” Festival chairperson) of Dorey Insurance & Financial Services and Ruth Abbate of Delaware Electric Signal.

Business Report | November 2011

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| CH AM BER NEWS Elementary art programs benefit from chamber festival The Bethany-Fenwick Area Chamber of Commerce announces that the silent auction held at the 33rd Annual Bethany Beach Boardwalk Arts Festival on Sept. 10, raised more than $2,900 for the art programs at the four local elementary schools.

The silent auction, comprised of donations from participating artists, is located on the bandstand in downtown Bethany Beach throughout the festival.

This year’s donation will be almost double due to the generous donation of originals and prints from the family of Katherine Brown, one of the longtime festival artists who passed away last year. Brown’s family donated all of her remaining pieces of art to the silent auction this year to give back to the community.

Business Report | November 2011

Chamber Operations & Events Manager, Helen Barnaba with Principal, Dr. Janet Hickman, art teacher Melissa Kelly and art students at Lord Baltimore Elementary School.

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80th annual Lewes Christmas Parade is Dec. 3 Tom King, longtime chairman of the Lewes Christmas Parade which is jointly sponsored by the City of Lewes and the Lewes Chamber of Commerce, has announced the selection of the Brittingham family, owners of Lewes Dairy, as the honorary grand marshals for the Christmas Parade in honor of their longtime presence in Lewes and their historical connection to the Lewes Christmas Parade.

The Brittingham family has had a dairy farm since the 1920's and opened a new plant in 1946 with the name Lewes Dairy. Chip Brittingham, current president, is the third generation to be involved. The Lewes Christmas parade has ties to the Lewes Dairy because for several years in the 1950's, Santa arrived in a plane in the field behind the Lewes Dairy and then joined the parade transported in a fire truck.

The parade takes place on Saturday, Dec. 3 at 5 p.m. (rain/snow date is Sunday, Dec. 4). The theme is “Santa Claus Is Coming To Town.” Organizations and individuals who want to enter the parade in a decorated vehicle or in a marching group should contact the Lewes Chamber of Commerce (645-8073) for an entry form. The deadline for entry is Nov. 16. Prizes will be awarded in various categories. Entrants will be notified in a mailing on Nov. 23, regarding their entry number and their parade lineup time. Entrants are asked to also commit to the rain/snow date if it is necessary.

Dennis Forney, publisher of the Cape

Gazette, returns as the parade announcer and will introduce the entries from the Judges’ Reviewing Stand in Zwaanendael Park to the crowd gathered on Savannah Road. After the parade, the Christmas tree in Zwaanendael Park will be illuminated followed by candlelight caroling in the park led by Christy Taylor with sound by Bill Larsen. A reception with hot cider and cookies follows in the Fisher Martin House.

The Christmas Parade is the culmination of a number of special events and activities associated with the celebration of Christmas in Historic Lewes. It kicks off on Tuesday, Nov. 29, with the 23rd annual Nouveau Beaujolais Wine Tasting to benefit the American Red Cross of the Delmarva Peninsula at Irish Eyes Restaurant and includes the auction of decorated holiday wreaths. On Thursday, Dec. 1, there will be a benefit Tree Lighting at Beebe Medical Center at 5:30 p.m., followed by the Lewes Merchants’ 25th annual Hospitality Night from 6 to 9 p.m., in the historic commercial district surrounding Second Street.

The Children’s Beach House hosts their annual Art Exhibit & Sale benefit Preview Party on Friday, Dec. 2 from 6 to 10 p.m., with the sale continuing on Saturday and Sunday. The Lewes Historical Society’s 39th Annual House Tour takes place on Saturday, Dec. 3 from 10 a.m. to 4 p.m. For a complete listing of activities, visit www.leweschamber. com.

GREEN WARRIOR SUPPORTS CENTER Larry Liedtke of AAACM Green Warrior is shown receiving a gift in recognition of his generosity and support of the Destination Station Center. From left are Carol Everhart, Rehoboth Beach-Dewey Beach Chamber of Commerce and Larry Liedtke, AAACM Green Warrior.

RIBBON CUTTING Avon

The Rehoboth Beach-Dewey Beach Chamber of Commerce held a ribbon cutting ceremony for local AVON representatives recently.

From left, back row: Laura Collins, Robin Edwards, Juanita Bedo-Stack, Bev Ann Arendall, Dot Butler, Bob Guessford and Joyce Butler; front row: Christina Schels, Cassandra Smith, Wendy McGehrin, Gloria Zmuda, Wilmarie Rodriguez and Carol Passwaters.

For more information on AVON products or becoming an AVON sales representative, contact Wendy McGehrin at 424-1799 or visit www.YourAVON.com/ Wendy.

Business Report | November 2011

12 RIBBON CUTTING Source Supply Company After about a year in the works, Source Supply Company has opened its branch in western Sussex County. The company sells supplies that are required for facility management, including cleaning products and equipment, eating utensils, bathroom supplies and light bulbs.

The official ribbon cutting for the Source Supply Company, Bridgeville, was held October 12.

David Brown is the owner and Jack and Missy Hollis operate the Bridgeville location. Family members, chamber officials from Seaford and Georgetown and local, county and state officials gathered for the ribbon cutting and reception.

For more information, call 232-4025 or visit the website www.sourcesupplycompany.com.

Photo by Bryant Richardson

WSFS announces small business loan program WSFS Financial Corporation (NASDAQ:WSFS), the parent company of WSFS Bank, has created the WSFS Small Business Loans-for-Job Creation Program.

Under this new program, through the end of 2011, WSFS Bank will make available a special pool of $25 million to qualified small businesses located throughout the market places it serves.

“In supporting our mission to strengthen our communities, the WSFS Small Business Loans-for- Job Creation Program will provide loans to help small businesses grow immediately and help fuel the broader economy,” said Mark A. Turner, WSFS president and chief executive officer. “WSFS has been lending to businesses throughout this extended downturn,” continued Turner. “We also know small

Business Report | November 2011

businesses are the engine of job creation and they have been hit especially hard over the last several years. Creating this program allows us to do our part to support small businesses right here, right now.”

“This announcement from WSFS is exciting news for Delaware’s business community,” Sen. Coons said. “The WSFS Small Business Loans-for-Job-Creation Program is a model for the type of institutional support that businesses need to grow and create jobs, and I’m optimistic that it will give Delaware’s economy a much-needed shot in the arm. This is how communities help get people back to work - by working together to help small businesses grow and create jobs. This program is win-win for Delaware.”

Protect your company from weather disasters Whether it’s pounding, relentless rainstorms or massive snowstorms, winter weather presents many risks for business shutdowns, property damage and loss of life. Now is a good time to make a plan to stay open for business, while protecting your employees and customers from the dangers of severe winter weather.

Agility Recovery Solutions and the U.S. Small Business Administration recently hosted another in a series of business continuity webinars, focusing on best practices to mitigate risks posed by the winter season. Weather expert Fred Schmude, of ImpactWeather, a company that provides worldwide weather monitoring and business continuity planning for businesses, discussed winter weather predictions and share tips on how to prepare before the disaster hits. SBA has partnered with Agility to offer business continuity strategies via its “PrepareMyBusiness” website. Visit www.preparemybusiness.org to access past webinars and get additional preparedness tips.

The SBA provides disaster recovery assistance in the form of lowinterest loans to homeowners, renters, private nonprofits and businesses of all sizes. To learn more, visit www. sba.gov/disaster.

Safety-conscious eateries recognized Eleven of Delaware's most safetyconscious eateries were honored Sep. 30, in Wilmington, at the annual Governor’s Awards for Excellence in Retail Food Safety presented by Delaware’s Division of Public Health (DPH) and the Delaware Restaurant Association.

Iron Hill Brewery in Newark, the Food Lion in Delmar and the Culinary School at the Food Bank of Delaware in Newark were all recognized for outstanding practices that reduce the risk of illness by applying science-based food safety regulations.

DPH regularly inspects and permits approximately 3,700 retail food establishments statewide. Governor Markell presented eight honorable mentions and awards in three categories as follows: Restaurant – This category covers small independent businesses, chain restaurants, fast-food businesses, and diners. Award winner Neil Campbell, general manager, Iron Hill Brewery & Restaurant in Newark, is a big believer in educating his staff. Campbell makes sure that training is provided on proper procedures.

Retail – This category represents grocery stores, retail bakeries and convenience stores. Award winner Tiffany Brittingham, deli manager, Food Lion of Delmar, demonstrates her commitment to providing safe, wholesome food to customers by adhering to policies and procedures that enable her to identify and control hazards before they can cause a problem.

Institutional Food Service – This category represents cafeterias in schools and healthcare facilities, as well as culinary arts training kitchens. Award winner Tim Hunter, executive chef, the Culinary School at the Food Bank of Delaware, demonstrates outstanding food safety knowledge and handling practices.

The Culinary School provides valuable job training to unemployed and underemployed individuals, including hands-on training in basic and high-end kitchen skills, safe food handling and life skills.

Business Report | November 2011

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| GUEST CO LUMN Insurance premiums rising faster than businesses are able to grow

By Suzanne Kountourzis

For many businesses, employee benefits are an expense item that amounts to about 25 percent of their salary costs, and health insurance for employees is by far the most expensive benefit cost of all.

Average health insurance premiums for 2011, according to a report by the Kaiser Family Foundation and the Health Research & Educational Trust, are $5,429 for individuals and $15,073 for families. Most employees covered by health insurance work for companies that pick up more than half the cost of insurance. According to the report, employees typically pay for about 18 percent of the cost of individual coverage or 28 percent of the cost of family coverage, with the company picking up the rest of the tab.

For many employers, the cost of insurance

Business Report | November 2011

premiums is rising faster than their businesses are able to grow. The average family premium, for example, has more than doubled since 2001, and has risen by 31 percent since 2006.

In an economy struggling for recovery, coping with rising benefit costs poses a special challenge for employers. Maintaining benefits at current levels eats into earnings and shrinks already thin profit margins, while reducing benefits can have a severe negative impact on employee morale and job satisfaction. Employers who have been watching costs carefully since the economy began to decline three years ago have already been cutting expenses and may think they don’t have much left to trim.

But there are options to consider.

One approach is to have employees pay a

greater share of their insurance costs. The figures from the Kaiser study show that employers are already requiring employees to pay a higher percentage of the premium for family coverage than for individual coverage.

Making employees responsible for a greater share of their premium may not be the most palatable approach, but it is reasonable if you are paying the same amount, or more, for coverage and you are keeping benefits at current levels. Given the alternatives — you will either have to reduce benefits or make other adjustments, including the possibility of reduced hours or layoffs — most employees will likely see the necessity of picking up a little more of the tab.

Another option is to review coverage options with your health insurance provider.

15 Perhaps you have been renewing the same plan for several years without giving much consideration to any alternatives.

You may be able to reduce expenses by choosing a plan with higher deductibles (requiring employees to pay more of their expenses before coverage kicks in), higher copayments (fixed charges for visits or services) or higher coinsurance (a greater portion of the cost for a covered service). For some employees and their families, especially those in relatively good health, the actual outlay for these expenses could well be less than the additional cost involved in keeping the same coverage your company has had for years.

In recent years, many businesses have shifted to so-called “high-deductible” plans with a Health Savings Account (HSA) option.

Employers spend less for the actual insurance coverage and may place a portion of their savings into a Health Savings Account for each employee.

Employees may also make tax-deductible contributions to their accounts. For the employee, the advantages to the Health Savings Account are that deposits are taxdeductible and continue to accumulate year after year, with interest earned also as tax-free.

By staying healthy and limiting the number of doctor’s visits, an employee can build a sizable reserve to help offset future medical costs.

Enrollment in high-deductible plans with the savings option has been steadily growing.

This year, 17 percent of all workers covered by employer-sponsored insurance are enrolled in high-deductible plans, compared with 13 percent in 2010. With an average cost of $4,427 for individual coverage and $12,655 for family coverage, according to the Kaiser survey, these plans cost less than traditional health insurance.

If you haven’t done so already, be sure that your insurance program is set up as a “Section 125 Plan,” sometimes known as a “cafeteria plan” because of the options made available to employees. With a Section 125 plan, employee contributions for their benefits are made with pre-tax dollars. Not only does this help employees — by reducing the amount withheld from their pay for Social Security and Medicare benefits — it also reduces your employer’s share of these contributions.

Implementing a cafeteria plan also provides employers with mechanisms to create additional benefit programs whose impact

could help offset any additional cost in health insurance premiums shouldered by employees.

For example, employees in a cafeteria plan can set aside up to $5,000 a year in pretax dollars to pay childcare expenses. For an employee in the 25 percent tax bracket, that generates a tax savings of about $1,625, taking into consideration the reduction in Social Security and Medicare taxes.

Employers should also remember that virtually every expense for employee benefits is tax-deductible (one notable exception: life insurance policies on key employees) so spending a little more for items that employees appreciate will net a reward in the form of a lower tax bill.

So, review your employee benefit costs carefully and look for options that will reduce your outlay. In this difficult economy, it’s hard to keep people happy. But, in the end, everyone will be happier if you can cut costs rather than personnel.

About the author Suzanne Kountourzis is Director of Human Resources for Horty & Horty, P.A., a public accounting firm with offices in Dover and Wilmington.

Business Report | November 2011

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| COVER STO RY Access Quality Healthcare helps employers become more competitive

By Lynn Parks Dr. Aaron Green and the staff of Access Quality Healthcare are committed to excellence in the field of occupational medicine.

Their specialty and expertise includes treating work-related injuries, non life-threatening emergencies, employment physicals, school and sports exams, accident injuries as well as an array of other occupational medicine services. The bulk of Dr. Green’s practice is supporting local businesses with their health care needs. “Many workplace injuries could have been prevented,” said Dr. Green. “Part of my job is to understand what could have been done differently and what we can do to improve the system. I take a personal interest in the work processes and how a production plant operates so I can best meet the needs of the employer and employees. We are involved in helping employers manage their most valuable asset, their employees’ health,” he said.

Access Quality Healthcare bridges the gap between what employers need to remain productive and what employees need to remain healthy and to safely return to work. The center has about 80 clients, including health care, poultry processing, plants, hotels and grocery stores. Dr. Green’s services start with pre-employment health examinations and drug testing. His practice can handle minor emergencies that occur in the workplace.

For example, “We take care of lacerations, broken bones and foreign bodies in the eye,” he said. “Anything we can’t handle we will refer to the appropriate sub-specialist.” Dr. Green’s practice is certified by the state to manage health cases according to Workers Compensation guidelines established by the state of Delaware.

Dr. Green and his staff also do presentations in the workplace on ways to prevent injuries and on the importance of putting safety first. He or a staff member is available to meet with safety officers and management to do onsite visits. Dr. Green’s services don’t stop there. Access Quality Healthcare is also launching its new Wellness Program to assist employees with goals to remain healthy. “My staff and I will provide workplace wellness programs and training as well as health and wellness consulting services for organizations and individuals. We will review medical insurance claims data including medication utilization with clients in order to prioritize risk reduction,” he said. Those health trends

Business Report | November 2011

may include chronic medical conditions such as cardiovascular disease. Once we identify the high risk conditions, we will design individualized programs for risk reduction for employees, which may include finding a primary care provider and specific lifestyle recommendations to reduce or eliminate those health risks.

Dr. Green opened his private practice in January 2008 after serving as medical director of several occupational health centers in Dover, Smyrna and Milford. “I was an emergency room doctor and was asked to cover for an occupational physician in Milford,” he said. “I really liked the idea of seeing well people and helping them stay in the workplace.”

His wife, Dr. Vonda Green, a family practitioner, is a partner in the practice. She has served as medical director of several school based wellness centers and will now expand that expertise to the broader working community. Her understanding and special interest in total health as well as Dr. Aaron Green’s experience with corporate wellness make Access Quality Healthcare’s new Wellness Program an exciting venture.

Travel Medicine Dr. Green also provides health information and immunizations for people who are planning to travel abroad. Many travelers are referred to him by their primary care physicians. Others get his name from the Centers for Disease Control website, which lists Access Quality Healthcare as a place where required vaccinations are available. Dr. Green stays connected to the CDC and WHO and receives weekly updates on what immunizations are required for travel to all the countries of the world. He has direct access to several specialized vaccines including Japanese Encephalitis and Yellow Fever. Dr. Green explained, “We advise a host of people, from missionaries to government workers. We also have been involved in traveling and providing medical services overseas, thus assisting those who travel abroad is a very enjoyable part of our practice.”

A Varied Education Dr. Aaron Green attended California Polytechnic State University (Cal Poly) in Pomona, Calif. He then went to Tuskegee

University in Tuskegee, Ala., where he graduated with a bachelor of science degree in mechanical engineering and continued with additional undergraduate work. Thereafter, Dr. Green went to the College of Medicine at Howard University in Washington, D.C., where both he and his wife graduated. Drs. Aaron and Vonda Green both completed residency at Franklin Square Hospital Medical Center in Baltimore, Md., in internal medicine and family practice, respectively.

Dr. Aaron Green went on to study at the Medical College of Wisconsin in Milwaukee, where he obtained a master’s degree in public health. He then completed his occupational medicine specialty at the University of Pennsylvania in Philadelphia.

Dr. Aaron Green is the corporate medical director of employee health for the Nemours Foundation. He is also director of employee health at Proctor & Gamble in Dover and collaborative physician for student health at Delaware State University. He serves on the medical staffs of Beebe Medical Center, Bayhealth Medical Center and the Alfred I. duPont Hospital for Children in Wilmington.

Dr. Vonda Green also serves on the medical staff of Bayhealth Medical Center and Christiana Care Health systems.

Dr. Green said he finds his work to be very satisfying and Access Quality Healthcare is here to serve the community. The work that he does with employers, including managing workers compensation cases and helping employees to be healthier, means employers can more easily compete in the global marketplace. “What we do means that employers can cut their costs,” he added. “Overall, that makes Delaware more competitive.” Dr. Green also enjoys working with patients. “I really like the wellness part,” he said. “I like to help people be proactive in taking care of themselves.”

For your information

Access Quality Healthcare 32040 Long Neck Rd. Millsboro, DE 19966 Located in the Long Neck area of Millsboro For details, call 302-947-4437 Fax - 302-947-4433 or visit www.accessqualityhealthcare.com

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Aaron Green, MD, MPH. Photo by Eric Young. www.youngsstudio.com

Business Report | November 2011

REACH YOUR GOALS

A Delaware Certified Women Business Enterprise

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Business Report | November 2011

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DFCU holds fundraiser for Heart Association Dover Federal Credit Union (DFCU) recently participated in the American Heart Association’s Heart Walk event on Sept.

17, held annually to raise funds to support the fight against cardiovascular disease and stroke.

Dover Federal employees turned out to show their support by walking to save lives at the 20th annual Kent County Heart Walk at Mirror Lake Park in Dover.

Leading up to the walk, on two consecutive Fridays, Dover Federal encouraged its employees to participate in a “Red Shirt Day” event at its corporate office and at local branches.

Dover Federal employees who contributed $5 to the AHA were permitted to wear jeans and a red shirt (or red bracelet or heart pin) to support the cause. Red is the official color of the AHA. Twenty Dover Federal employees, along with their family members, participated in the fundraising effort, raising more than $900 for heart disease and stroke research and education.

Becker Morgan completes Johnson Controls Becker Morgan Group, as part of the Design/Build team with Wohlsen Construction, recently completed the 434,000 sq. ft. Johnson Controls/ Middletown Distribution Center located in the Westown Business Park in Middletown.

The distribution center includes a two-story, 28,000 sq. ft. administrative and employee office area, 39 truck bays and an advanced acid waste treatment system.

The project was completed on a fast track schedule, which allowed design and construction to be finished in a 5 month window. Becker Morgan Group provided architectural services for this industrial grade facility, which is suitable for automotive parts assembly, conveyance and sequencing to support form fill battery processes.

The manufacturing facility is pursuing LEED certification as part of Johnson Controls commitment to sustainable facilities.

19

La Red to open new health care facility

By Carol Kinsley La Red is Spanish for "the network," and that's what has developed since the La Red Health Center began more than a decade ago as a 24-hour hotline to facilitate access to medical care for non-English speaking residents of Sussex County. A few months from now, all the operations of LRHC in Georgetown will be under one roof in a 25,000-square-foot building under construction across the street from Del Tech.

Dr. Francisco Rodriguez, a Seaford physician, spoke out in 1996 about the critical need for a low-cost medical clinic to meet the needs of the growing Hispanic population in Sussex County. The need was intensified when federal and state governments cut welfare and social service budgets.

Gonzalo Martinez, former community leader then living in Lewes, responded with a phone call. Together they got funding from the Medical Society of Delaware to launch the hotline under the auspices of La Esperanza, a community center that provides support to the Spanish-speaking population of the county.

The two men then assembled a network of bilingual physicians to treat patients at discounted rates.

In 2001, the operation became demonstration project funded by the Office of Rural Health Policy under the federal Department of Health and Human Services. In 2004, LRHC filed for 501(c)(3) status, separating from La Esperanza, and in 2005, it received designation as the only Federally Qualified Health Center in Sussex County. Federal funding to FQHCs, made possible for health care centers in medically under-served areas, followed in 2006. That grant allowed expansion of the health center and recruitment of additional clinical and support staff to better meet the health care needs of low income and uninsured individuals in the county, explained CEO Brian Olson.

LRHC accepts all insurances, Medicare and Medicaid. Fees for the uninsured are based on federal guidelines regarding poverty.

Those guidelines are annually revised, Olson said.

"We provide a great deal of interpretation for the patients," said COO Kay Malone.

"That's the primary thrust of the promotoras — community outreach workers. They urge people to seek care and provide transportation if there's no other way to get to the health cen-

ter. They also are certified medical interpreters, able to interpret when patients are referred to specialists outside our facility."

With the rocky economy, the center has seen an influx of non-Latinos, including many people who previously were covered by insurance and now don't know where to turn without insurance. In a video filmed by contentdelaware.org and posted on LRHC's website, Olson said, "In the beginning, approximately 99 percent of the patients we served were Latinos. That has changed." Fifty percent of the current patient census is now non-Latino, he said.

Malone added, "If this facility were not here, the health of Sussex County would be greatly deteriorated."

LRHC broke ground for its new health care facility in Georgetown on Feb. 4, 2011.

The exterior will be complete soon; winter months will be spent finishing the interior.

The goal is to have a certificate of occupancy by mid-March 2012. The larger, fully modernized building will allow the center to expand its clinical services and oral health services.

Dental services are currently being provided from a van with two dental chairs which is on loan from the state.

While the new facility had been planned for two phases, the entire project is being completed at once. "We raised $1.2 million from banks, foundations and government agencies, and put together a creative financing package for $3.5 million more," said Kevin Loftus, director of development and communication. He noted there had been no federal grant for the building project. "We did it all ourselves, all from private money and loans," he said.

The addition of a full-time family practice physician Dr. Andre Blaylock enabled LRHC to open a satellite facility in Seaford in the summer of 2010. Blaylock has worked in community health settings in Oklahoma and California. He came to Delaware with his wife June, a native of Sussex County.

LRHC recently received a federal grant from the U.S. Department of Health and Social Services to continue patient care in Seaford. It will provide $650,000 a year over a three-year period, with a prorated amount for the balance of 2011, enabling LRHC to serve an estimated 4,500 patients at the health center at 1340 Middleford Road. This will also help LRHC coordinate outreach, case management and primary care service delivery for the county’s homeless population; a special popu-

lation of marginally homeless (“doubled up” family home sharing), prisoner re-entrants and shelter inhabitants.

Sen. Chris Coons, D-Del., said “Helping families access quality medical care through health centers like the La Red satellite facility is important to our growing communities.

It’s win-win. Not only does La Red’s satellite facility provide treatment to those who need it, but studies have shown that those who have access to these types of centers are healthier because they are able to take advantage of preventive care. This translates into fewer visits to emergency rooms and a nationwide savings estimated in the billions of dollars.”

Twelve to 14 new positions will be added to the Seaford health center as a direct result of the federal grant. Recruiting has already begun, with positions posted on the website, www.laredhealthcenter.org.

Dr. Fabricio Alarcon, chief medical director since LRHC's inception, was also the first physician practicing there in 2001. Alarcon said the motivation for growth has been specific community needs, among them prenatal care, psychiatric and dental services. LRHC offers everything from prenatal and perinatal to infant, children, adult and geriatric services including blood screenings, cardiovascular care, immunizations, well-child, oral health, comprehensive diabetes care, vision screening, employment screenings and physicials, blood pressure checks, and HIV/STD prevention outreach, testing and counseling.

A gala held in Bridgeville for La Red's 10th anniversary in April 2011 was attended by 300 people. It featured a salute to those who worked so hard from the beginning: Dr. Francisco Rodriguez, Gonzalo Martinez, Allison Burris Castellanos, Sister Rosa Alvarez, Betsy Wheeler, Barbara DeBastiani, Dr. Anthony Policastro and Rev. Jim Lewis.

Olson, who has been executive director since 2002, also received special recognition.

Alarcon said one of the center's keys to success has been the staff. "We are a family, formed by a group of people who are very dedicated," he said. "They may not realize it, but they make a difference in people's lives every single day."

In the video Alarcon summed up his feelings, saying he went to school because he wanted to be a doctor, and working at La Red Health Center actually gives real meaning to being a doctor.

To contact La Red Health Center, call 8551233 in Georgetown or 628-7752 in Seaford.

Business Report | November 2011

20

| TOW N SPOTLIGHT

Laurel & Delmar Updates and events from the Chambers of Commerce of Laurel & Delmar

By Carol Kinsley The Chambers of Commerce of Delmar and Laurel each will be feting their Citizens of the Year in November. Delmar's Citizen of the Year is Marian Handy. A banquet will be held in her honor on Thursday, Nov. 17, at the Delmar V.F.W. Tickets for the prime rib and crab cake dinner are $25, available in advance only from town hall or by calling Lisa Ellis at the Bank of Delmarva in Salisbury, (410) 742-9401.

Laurel's Citizen of the Year was still a closely guarded secret as this article was being prepared, but it has been established that David Brown of Sussex Irrigation will be honored as the Business Person of the Year at a combined banquet at the Georgia House on Nov. 2. Tickets are available at the Chamber office.

Other events on tap for Laurel's Chamber include a general membership breakfast at the Georgia House on Nov. 9, a board meeting Dec. 28 at 7:30 a.m. and a general membership and buffet breakfast for installation of officers on Jan. 12 at the Georgia House.

The Chambers of Commerce in Laurel and Seaford will hold a joint Christmas Party on Dec. 14 sponsored by SVN Delaware (Sperry Van Ness – Miller Commercial Real Estate) at Heritage Shores.

The Laurel Chamber of Commerce Christmas Parade is slated for Dec. 2.

Business Report | November 2011

Delmar's Christmas Parade, also sponsored by the Chamber of Commerce, will be held Dec. 10 at 2 p.m., with a rain date of Dec. 11.

The Greater Delmar Chamber of Commerce will be awarding trophies and plaques to entry winners in several categories. Participation in the parade is free with application. The Chamber will be selling 50/50 tickets this fall, with the drawing to be held during the parade.

The proceeds from the 50/50 will go directly into the scholarship fund which awards scholarships to one or more Delmar High School seniors each year. Donation is $1.00 each.

Contact an officer/director of the Chamber for tickets or visiting the website at www.delmarchamberofcommerce.com.

If you're planning to go to Delmar Town Hall for those banquet tickets, you'll find the address is the same, 100 South Pennsylvania Avenue, but the building is different. The municipal building is now the old Bank of Delmarva building, which originally faced State Street. As the stately brick building was renovated to meet the needs of the town offices, the entrance was changed to face Pennsylvania Avenue.

Town Manager Sara Bynum-King said modifications were a significant undertaking but advantages of the move include more space and a better location. The bank building was actually three buildings in one but they have all been brought together so the facility functions as one building. In doing so, Bynum-King noted, the building was made

ADA accessible, definitely an advantage.

Renovations came in at just under $250,000. "We did receive funds from a Delaware energy grant," the town manager said. "We installed solar panels and made the building more energy efficient." A new HVAC system and lighting system are among steps taken to assist with the reduction of overall energy costs.

The original town hall was located behind the bank in a building which the town plans to renovate to accommodate the public safety department. "What we hope to do is create a government park right here. It's going to be somewhat of an undertaking as well," BynumKing said. Still in the design phase, the remodeled building will have a sizable addition to provide enough space. It is expected to be more cost effective than building a new facility.

A relocation soon may be under way in Laurel also, as the Laurel Historical Society Inc. makes plans to welcome the Chamber of Commerce into the newly restored train station which will become the "Laurel Heritage Museum."

Founded in 1683, at one time Laurel was considered one of the wealthiest towns in the state. Laurel is home to more historic buildings than any other town in Delaware. Some 800 are on the National Historic Record. The train station, a Colonial Revival passenger depot constructed between 1908 and 1912, has been identified as a contributing feature to the

21 Laurel Historic District, which is listed in the National Register of Historic Places.

Doug Marvil, vice president of the historical society, said conversion of the train station into a museum has been a topic of discussion for many years. In recent years, town officials applied for and received federal funding from the Delaware Department of Transportation to rehabilitate the train station for meeting space, archives and antique displays.

"The interior looks great," Marvil said. The woodwork has been totally restored. Carpet has been laid with the borders of the original terrazzo floor exposed.

The parking lot between the train museum and the town hall was in disrepair but recently State Senator Robert Venables secured funding to repave the parking lot.

"There are a few other things that need to be fixed," Marvil added, listing installation of a security system and protection for the windows, some of which have been broken by vandals. The exterior of the building will need to be repainted. The society is trying to raise money for these last improvements now.

"Then the building will be the perfect location for a museum," Marvil continued.

The train station has four rooms. The thinking is that one room at the end of the building would become the Chamber of Commerce office and would also house a Laurel Visitors Center, which does not now exist. The other three rooms would comprise the museum. A staff person for the Chamber would conduct Chamber business and host the visitors center and would also be the weekday host to the entrance of the museum, which would be through the visitors center.

Don Dykes, executive director of the Laurel Chamber of Commerce, said the Chamber office would be manned onehalf day each week, hopefully starting in December.

On weekends, explained Historical Society President Doug Breen, volunteers would be available to guide visitors through the museum displays.

Marvil said the historical society has recently entered into an alliance with the state's Division of Historical and Cultural Affairs. Under a 10-year agreement, the two entities will cooperate in the preservation and exhibition of historical objects that relate to the community of Laurel and southwestern Sussex County. The restored train station will provide the perfect venue for the Laurel Historical Society and the Division of Cultural Affairs to bring together their talents and expertise in the creation of the Laurel Heritage Museum, Marvil said. The Division has offered help with building displays for the museum and has offered to contribute historic

objects that it has housed elsewhere that relate specifically to the Laurel area.

One of the highlights of the historical society's collection are photographs from Waller Photography Studio, said Marvil. The original photographer was located in Laurel in the late 1800s and then his son took over, continuing into the 1970s. The Waller negatives are now owned by the historical society. They have been restored and preserved as a result of a grant obtained by the University of Delaware from the Institute of Museum and Library Services. The unique collection, which will be one of the initial exhibits at the museum, portrays a broad array of the people and businesses throughout the Delmarva Peninsula, Marvil said, and is sure to draw a lot of interest.

There is a broad spectrum of interest and support in the town of Laurel for having the museum come into existence. Recently a museum committee has been formed which is comprised of members from several town entities including the Town of Laurel, the Chamber of Commerce, the Laurel Redevelopment Corporation, the State of Delaware Division of Historical and Cultural Affairs as well as the Laurel Historical Society. The function of this committee is to provide guidance and oversight for the final conversion of the former train station into a fully functional museum.

Marvil expects the Laurel Heritage Museum, in combination with the Chamber headquarters and visitors center, will provide a focal point for the revitalization of Laurel.

Mayor John J. Schwed said he is excited about the project as well, particularly the goal to operate the museum and visitors center during weekdays, not just on weekends.

Schwed noted other projects ongoing in Laurel, which include installation of water meters throughout the town. He expects the contractor will have all the meters in by the end of the year.

The town is working hard on extending

water and sewer lines from the edge of town to the east side of Route 13, thanks to a grant/ loan package from USDA Rural Development.

The grant was $1.5 million; the loan is $6.5 million. Phase I of the project will be to extend the lines from North Laurel Elementary down Route 9 and under Route 13, for the first time in history. Phase II will be a second crossing of Route 13 at Route 468, near Discountland and Food Lion. The project will open the whole Route 13 corridor to expansion, Schwed said.

"It is evident we are playing catch up (compared to other towns). Businesses want the opportunity to expand, but they want water and sewer which are currently only available at the Food Lion shopping center." Schwed noted there are large residential projects which have already been approved which also will benefit from the water and sewer extension.

When the market turns and developers are building again, he expects to see those projects go forward. The town is securing utility easements from property owners for a right-of-way for the project. Bids could be requested as early as March and construction could start quickly. The project is "a real game changer for the Laurel community," Schwed said. "We absolutely have to have (water and sewer) to provide businesses with what they expect when they locate in a community."

Laurel has been operating without a town manager for three years, since the downturn in the American economy and its own economy.

"We decided we had excellent department heads, and an excellent operations manager in Jamie Smith," Schwed said. With the reduction in town budget, it was necessary to reduce costs or spend from the town's cash reserves.

In two budget cycles, five positions were cut and the decision made not to fill the town manager spot at this time. "As soon as the economy turns the corner and is healthy again, and revenue grows, we will fill the position," he said.

Business Report | October 2011

22

HEALTH REPORT School of Nursing plans Open House

TOURNAMENT HELPS PATIENT CARE Golfers helped raise money for patient care during the 26th Annual Bayhealth Foundation & Dover Motorsports Charitable Golf Tournament on Sept. 29. Celebrity golfers included NASCAR race drivers Greg Biffle and J.J. Yeley who were in town for race weekend at Dover Downs. Pictured from left: Dover Downs President Dennis McGlynn, NASCAR Driver Greg Biffle and Bayhealth Foundation President Paul Lakeman.

Dr. Kaphle joins NMH Nanticoke Memorial Hospital welcomes Meera Kaphle, MD to its active medical staff.

Dr. Kaphle joins Nanticoke Health Services as a hospitalist, a physician who specializes in the care of patients while they are in the hospital. Because hospitalists do not have a practice outside the hospital, they are able to devote all their attention to hospital patients.

Dr. Kaphle completed her internal medicine residency at SUNY Upstate Medical University in Syracuse, N.Y. She previously worked as a hospitalist at the

Business Report | November 2011

University Hospital Richmond Medical Center of Case Western Reserve University in Richmond Heights, Cleveland, Ohio and is board certified in internal medicine.

Nanticoke welcomes pediatrician Nanticoke Health Services welcomes Julia Elisa Barillas Cerritos, MD to the Nanticoke Physician Network. Dr. Barillas Cerritos joins Nanticoke Health Services as a specialist in pediatric inpatient hospital care and joins Nanticoke Pediatrics located at 613 High St., Seaford. She is accepting new patients.

The Margaret H. Rollins School of Nursing at Beebe Medical Center invites those interested in entering the rewarding and challenging field of nursing to attend the School’s semiannual Open House on Thursday, Nov. 17, from 3:30 to 5:30 p.m.

Ginny Rickards, MEd, RN, director of admissions, will conduct information sessions every 30 minutes (the last session will be at 5 p.m.) to discuss educational opportunities. There is a two-year, four-semester curriculum that begins each August. The school is located in back of the hospital building on Savannah Road in Lewes.

Upon completion, graduates are well prepared for licensure and entrylevel nursing practice. Agreements with Wilmington University and the University of Delaware provide the student with an opportunity to obtain a bachelor’s degree. This degree can be obtained in one additional year with Wilmington University or with a completion plan at the University of Delaware.

Pre-requisite college courses and a certified nursing assistant course are required prior to enrollment in the School Nursing program. For more information and to register for the Open House, call the School of Nursing at 302-645-3251.

Dr. Cerritos completed her pediatrics residency at Woodhull Medical and Mental Health Center in New York City where she was awarded “Resident of the Year” in 2008 and 2010. She spent over five years in El Salvador as a medical volunteer and is fully bilingual in English and Spanish.

Dr. Cerritos

23 Bayhealth supports Summer Blood Challenge During the Delmarva Blood Bank’s Summer Blood Challenge, Bayhealth Medical Center's employees responded to the call and earned recognition in multiple categories.

Of special note is Bayhealth Internal Auditor Kevin Ulrich, who earned recognition for donating 12 units of platelets in five visits during the Blood Challenge, May 23 – Sept. 11. Ulrich is a long-time platelet and blood donor who averages 10 donor visits each year.

“I do it to help people. If people need blood or platelets, I’ll help whenever I can,” said Ulrich.

During the Summer Blood Challenge, Bayhealth employees, friends and relatives donated 314 pints of blood. Ninety seven new members joined the Blood Bank during Blood Mobile visits to Kent General Hospital and Milford Memorial Hospital.

Bayhealth earned Blood Bank awards in several categories: • Highest percentage of participation for large companies.

• Second highest point total in all categories.

• Third highest number of new members in all categories.

• Third highest number of blood donations in all categories.

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NHS names new quality manager Nanticoke Health Services welcomes Edward M. Hendricks, RN, ACNS-BC, FNP-BC to the position of quality manager. Hendricks will measure standards in accordance with specified quality guidelines and will identify strategies to improve quality issues corporate-wide.

Hendricks earned his bachelor’s and master’s degrees in nursing and clinical nurse specialist degree from George Mason University, Fairfax, Va. He earned his family nurse practitioner degree from Mary Mount University, Arlington, Va. Hendricks comes to Nanticoke from an area hospital where he was a clinical nurse specialist in the orthopedic, neurological and spine units.

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Business Report | November 2011

24 Study reflects success of Door-to-Balloon Campaign

PATIENTS RECEIVE MUMS As part of Patient Centered Care Month in October, Bayhealth Medical Center volunteers delivered special chrysanthemums (“mums”) to patients at Kent General Hospital. Bayhealth seeks unique opportunities to help facilitate the emotional, spiritual and physical healing of all patients as part of its commitment to the Planetree Model of Patient Centered Care. Pictured standing from left: Christine Botev, Connie Raymond, Irene Marsh, Mary Ann Couture, Betty Hill, Janet Furr, Shirley Steele.

Kneeling: Pat Sterling and Claudine Gordon. Not pictured are Betty Greco and Patrina Spiezio.

Business Report | November 2011

Bayhealth – Kent General Hospital has cut in half the amount of time it takes for heart attack patients to receive lifesaving balloon angioplasty.

Door-to-Balloon times have been reduced from an average of 134 minutes in 2005 to an average of 64 minutes in 2010.

Balloon angioplasty is the technique of mechanically widening a narrowed or obstructed blood vessel, usually the result of the accumulation of fatty materials such as cholesterol.

Door-to-balloon time is the speed in which a hospital can perform angioplasty or other coronary intervention in a patient who’s having a myocardial infarction (heart attack).

Door-to-balloon time is a very specific measure of quality, and it starts when a patient enters the door of a healthcare facility.

A Bayhealth cardiologist credits the adoption of protocols from the American College of Cardiology’s (ACC) Doorto-Balloon (D2B) Alliance for Quality Campaign, a national campaign to improve the timeliness of heart attack treatment.

“Since the Door-to-Balloon campaign began in 2006, more than 1,000 hospitals nationwide have adopted the ACC’s protocol for balloon angioplasty treatment of heart attacks. We’re pleased that Bayhealth Medical Center - Kent General Hospital has adopted this protocol and successfully shortened time to treatment,” said Bayhealth Interventional Cardiologist and Cath Lab Medical Director, John Shuck, M.D., who is also governor of the Delaware Chapter of the American College of Cardiology.

According to Dr. Shuck, this improvement demonstrates the results that can be produced by collaboration among healthcare professionals.

Bayhealth - Kent General Hospital employs a rapid, well integrated team approach involving EMS, physicians, nurses and technologists, the Emergency Department, and the Cardiac Catheterization Lab. A multidisciplinary team evaluates outcomes and quality improvement data to ensure success in these efforts.

25

Peninsula Home Care partners with Nanticoke Health Services

Pictured (front) Todd Wiebusch, CEO, CHMG Capital; Steven Rose, president/CEO Nanticoke Health Services; Peggy Naleppa, president/CEO, PRMC; Carol West, VP, Home Health, PHC. Back row: Penny Short, CNO, Nanticoke Health Services; Darr Hall, CFO, Nanticoke Health Services; Keith Doughty, executive director of finance, PRMC; Bruce Ritchie, vice president of finance/CFO, PRMC; and Cindy Lunsford, executive vice president/COO, PRMC.

Peninsula Home Care and Nanticoke Health Services have launched the partnership “Peninsula Home Care at Nanticoke” in Seaford. The agreement provides Nanticoke Health Services with an ownership stake in Peninsula Home Care’s Sussex County branch office.

“Our goal is to more closely align the discharge of our patients from the hospital setting to home care and in doing so speed patient recovery rates,” said Steven Rose, RN, MSN, CEO and president of Nanticoke Health Services.

Peninsula Home Care, which was founded in 1985 on Maryland's Eastern Shore, has been providing home health care to patients throughout Sussex County since 2004. Services include nursing, physical therapy, occupational therapy and access to medical social workers and home health aides.

Peninsula Regional Health System (PRHS) Health Venture Partners, which has a separate joint venture agreement with Peninsula Home Care’s management company, CHMG Solutions, will continue its partnership as well. The three entities – CHMG, PRHS Health Venture Partners and Nanticoke Health Services – will share equal ownership in the Sussex County branch office.

“Much of a patient’s recovery depends on his or her comfort and ability to focus,” said Carol West, vice president of CHMG. “Home health care allows the patient to recover in the place he or she feels the most comfortable – at home.

Partnerships such as this one with Nanticoke Health Services increase the viability of recovery by creating an unbroken chain of care between the patient, doctor, hospital and home care staff.”

In addition to serving Sussex County, Peninsula Home Care has offices that serve Somerset, Wicomico and Worcester counties in Maryland. The agency has recently surpassed serving 30,000 patients and has been named to the “Home Health Care Elite” for the second consecutive year. The Home Health Care Elite, awarded by OCS Home Care, recognizes the top 25-percent of home health agencies based on performance measures in quality outcomes, quality improvement and financial performance.

For more information, visit www.peninsulahomecare.com or call 866-548-9091.

Business Report | November 2011

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BUSINESS LICENSES Bridgeville Bridge Branch Inc.; P.O. Box 367, Bridgeville; professional and/or personal services Missimer, Terrie, M&K Used Furniture & Collectibles; 14402 Sussex Hwy., Bridgeville; retailer-various products Smith, Darnell H., L De Low’s; 4506 Federalsburg Rd., Bridgeville; professional and/or personal services-unclassified Camden Chadlaw Construction LLC; 200 Old Camden Rd., Camden; reconciliation purpose code Dover Donut Shops Inc., Dunkin Donuts; 4080 S. Dupont Hwy., Camden; retailerrestaurant Delmar Brennick, Julio, R&J; 400 Delaware Ave., Delmar; drayperson/mover Full House Poker Inc.; 38660 Sussex Hwy., Unit 2, Delmar; personal services-entertainment agent Dover Ackles, Michele C., 1 M Content Services; 9 Pewter Ct., Dover; professional and/or personal services Benson Contracting; 346 W. Wind Dr., Dover; contractor-residential Conserve Energy & Conservation Consultants LLC; 36 Lordship Ln., Dover; professional and/or personal services-unclassified Colon, Lugo Yanira, CDE Music; 308 Kesselring Ave., Dover; professional and/or personal services-unclassified Coney, Latisha T., HBG Finest Carpet Cleaning; 621 William St., Dover; professional and/or personal services Cox III, John T., There You Go Handyman LLC; 308 Goochs Ln., Dover; contractorresidential Eghcr8te Enterprises; 8 Chatham Ct., Dover; professional and/or personal services Evans, Gina F., Little Blessings Overnight Care; 441 Beuvale Ln., Dover; professional and/or personal services-unclassified Evo Wireless LLC, Wireless Zone; 1365 N. Dupont Hwy., Dover; retailer-various products Family Janitorial Svcs LLC; 1446 McKee Rd., Dover; professional and/or personal services-unclassified FAS Transportation Inc.; 442 Evelyndale Dr., Dover; transportation agent Goodnight-Halverson, Linda C., Goodnight Counseling; 805 Schoolhouse Ln., Dover; professional and/or personal services-unclassified Hargett, Heather L., Smartis2; 221 Bayard Ave., Dover; professional services-security business Jones, Douglas E., Calendar Club; Dover Business Report | November 2011

Mall, Space #5543, 1365 N. Dupont Hwy., Dover; retailer-various products Just Kicks LLC; 303 W. Loockerman St., Dover; retailer-various products KDL Foods LLC, Primo Hoagies; 155 N. Dupont Hwy., Ste. 4, Dover; retailer-restaurant Krakowski, Gary, AWK Sprinkler; 106 Holmes St., Dover; contractor-residential Laura Corporation, Itz-A-Puzzle; 1365 N. Dupont Hwy., Dover; retailer-various products Lewis, Tamura Yvette; 515 Crawford Ave., Dover; professional and/or personal servicesunclassified Mary’s Wake Up & Reminder Svcs.; 53 Fairway Lakes Dr., Dover; professional and/or personal services-unclassified Parkhall Enterprises LLC; 4301B Massachusetts Dr., Dover; wholesaler-any products Pipon, Andrew James, Pip’s Pit Stop; Home Depot, 801 N. Dupont Hwy., Dover; retailer-restaurant Premium Shade LLC; 155 Commerce Way, Ste. B., Dover; manufacturer-various products/wholesaler-any products Pro Plumbing LLC, Mr. Rooter Plumbing of Delmarva; 25 Maggies Way, Ste. 1, Dover; contractor-residential Schlegel, Shawn Physical Therapy LLC; 295 Troon Rd., Dover; professional servicesphysical therapist Shannahan Water Co. LLC, Sharp Water Culligan; 40 Saulsbury Rd., Dover; professional and/or personal services Smith-Chandler, Heather Marie; 848 Townsend Blvd., Dover; professional services-counselor Spirit Halloween Super Store; 1354 N. Dupont Hwy., Dover; retailer-various products Stevens, Caleb G., Sealguard; 2878 Pearsons Corner Rd., Dover; personal services-general repairperson Thompson, Linda Lee; 4 E. Bradys Ln., Dover; professional and/or personal services Trio LLC; 517 S. Red Haven Ln., Dover; retailer-restaurant Turlington-Ricks, Rosie D., Proverbs; 430 Country Dr., Apt. K, Dover; personal servicesbeautician Vosh Fashions; 2 Chatham Ct., Dover; retailer-dry goods & apparel Wild Side LLC, The; 1543 Nathaniel Mitchell Rd., Dover; retailer-various products Georgetown C&J Enterprises LLC; 112 S. Front St., Georgetown; contractor-residential Hernandez, Homero, Elite Soccer 9-21; 309 N. Race St., Georgetown; retailer-various products Kelly, Rhonda A.; 215 W. Laurel St., Georgetown; contractor-residential Watson, Samuel P.; 20 Merganser Rd., Georgetown; residential contractor/developer

Greenwood Champneys Inc; Unit 2 & 3, 9707 Nanticoke Business Park Dr., Greenwood; manufacturer-various products Harrington Bhakhariya Inc.; 3 Commerce St., Ste. 204, Harrington; wholesaler-any products DRL Property Maintenance LLC; 2382 Andrewville Rd., Harrington; contractorresidential MacBlain, John L., First State Computers; 105 NE 4th St., Harrington; professional and/ or personal services Nothing But Net LLC; 314 Sika Dr., Harrington; professional and/or personal services Redbox Automated Retail LLC; 16680 S. Dupont Hwy., Harrington; lessor of tangible personal property Rehm, Linda, Favors of Good Taste; 115 Yellow Wood Dr., Harrington; retailer-dry goods & apparel Laurel Above and Beyond Services; 4466 Old Sharptown Rd., Laurel; contractor-residential Griffae, Angela J.; 12223 Chipmans Pond Rd., Laure; professional and/or personal services Hubbard Heavy Duty LLC; 1158 S. Central Ave., Laurel; personal services-general repairperson O’Neal & Johnson Hardware/Builders; 15088 Johnson Rd., Laurel; retailer-various products Lewes Book-Pro Drivers LLC; 16192 Coastal Hwy., Lewes; professional and/or personal services Chojnowski, Edward Jr., Flip Flop Home Care Service; 30932 Edgewater Dr., Lewes; professional and/or personal services Felicia Belair-Rigdon, Angels, Icons, Etc.; 32777 Harburg Dr., Lewes; retailer-various products Redbox Automated Retail LLC; 17239 Five Points Sq., Lewes; lessor of tangible personal property Sterlingfish LLC; 17784 Sandcastle Cv., Lewes; sales representative Sunflower Tradings LLC; 16192 Coastal Hwy., Lewes; retailer-various products Milford B&M Contractors; 18511 Thelma Ln., Milford; contractor-residential Cannon, Stephen G.; 806 S. Walnut St., Milford; professional and/or personal services Masten, Jonathan M., Coastline Marketing; 406 Lakeview Ave., Milford; retailer-various products Old Towne Physical Therapy Ltd.; 401 S.

27 Dupont Blvd., Milford; professional servicesphysical therapy Redbox Automated Retail LLC; 648 NW Front St., Milford; lessor of tangible personal property Tribbett, Pamela, This & That Cleaning; 7181 Shawnee Rd., Milford; professional and/ or personal services-unclassified Xtreme Waterfowl LLC; 687 New Wharf Rd., Milford; professional and/or personal services Millsboro Fisher, Jonathan R., Barnyard Tatts; 29320 Revel Rd., Millsboro; professional and/ or personal services-unclassified Garnett, William B., ROC House; 334 Main St., Millsboro; professional and/or personal services JD Hudson Inc., Nash Transport; 24701 Houston Cemetery Rd., Millsboro; drayperson/ mover Joseph, Keith P., LLC; 36090 Lynch Rd., Millsboro; contractor-residential Kiser, Debra, Home Escentials; 279 W. State St., Millsboro; retailer-various products Mariani, Whitney A.; 34178 Killdeer Ln., Millsboro; professional and/or personal services Marin, Walter M., Walters Construction Co., LLC; 27271 Clipper Dr., Millsboro; contractor-residential Mitchell, Ida Mae, Ida’s Kitchen; 29553 3rd St., Millsboro; retailer-restaurant Wright, Linda M., Indian Summer Crafts; 31792 Indian Mission Rd., Millsboro; retailervarious products Seaford Elinor, Barry J., Ellys Satin and Lace Bridal; 324 High St., Seaford; retailer-dry goods & apparel Finobra; 223 N. Pine St., Seaford; personal services-general repairperson Fowler, Steven R., Steven R. Fowler Trucking; 318 Plantation Dr., Seaford; drayperson/mover Gifts by Rachel, LLC, Sweet Serenity Chocolates; 1001 Norman Eskridge Hwy., Seaford; manufacturer-food Grove, Robert Aden, Starving Industries LLC; 14278 Concord Rd., Seaford; retailervarious products Hall, Richard L., Richard’s Artistic Landscaping; 9287 River Vista Dr., Seaford; professional and/or personal services-unclassified Nancy’s Hair Flair; 7124 Atlanta Cir., Seaford; professional and/or personal services Rstate of Arts Electronics; 22998 Sussex Hwy., Seaford; personal service-television repairperson/retailer-electrical goods RT Hogal Services; 12713 Baker Mill Rd., Seaford; sales representative

Smyrna AJ Package Forwarding LLC; 186 Collins Ave., Smyrna; professional and/or personal services-unclassified Anayansi, Rubino; 173 Brenford Station Rd., Smyrna; professional and/or personal

services Any Occasion Gift Services LLC; 379 Lake Dr., Smyrna; professional and/or personal services Beth’s Housekeeping; 78 Brian Dr., Smyrna; professional and/or personal services Combs Security Services Inc.; 742 Hoffeckers Mill Dr., Smyrna; professional services-security business Demers, Margo, The Two Margos; 52 N. Fairfield Dr., Smyrna; manufacturer-various products From the Ground Up Construction, David A. VanHekle Sr.; 80 Holly Hill Dr., Smyrna; contractor-residential

Lewis, Tamara L., Dazzling Designs by Tamara; 703 Birch Tree Ln., Smyrna; professional and/or personal services-unclassified Middletown Family Care Associates, LLC; 224 N. Dupont Blvd., Smyrna; professional and/or personal services Snacks R Us, Icing on the Cupcake; 434 Blackbird Forest Rd., Smyrna; wholesalerfood (except processor) Stombaugh, Patricia, Just for You; 3114 S. Dupont Blvd., Smyrna; retailer-various products Wee Babees Wee Kidz; 5609 Dupont Pkwy., Smyrna; professional and/or personal services-unclassified

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Business Report | November 2011

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BUSINESS DIRECTORY ADVERTISING Morning Star Business Report Bryant Richardson 302-629-9788 302-629-9243 fax www.msbusinessreport.com sales@mspublications.com 951 Norman Eskridge Hwy. P.O. Box 1000 Seaford, DE 19973 ARCHITECTS & ENGINEERS George, Miles & Buhr, LLC Michelle Everngam 302-628-1421 302-628-8350 fax www.gmbnet.com meverngam@gmbnet.com 400 High St. Seaford, DE 19973 George, Miles & Buhr, LLC Michelle Everngam 410-742-3115 410-548-5790 fax www.gmbnet.com meverngam@gmbnet.com 206 W. Main St. Salisbury, MD 21801 CHAMBER OF COMMERCE Central Delaware Chamber of Commerce Gina Aurora 302-734-7513 302-678-0189 fax www.cdcc.net gaurora@cdcc.net 435 N. DuPont Hwy. Dover, DE 19901 Georgetown Chamber of Commerce Karen Duffield 302-856-1544 302-856-1577 fax www.georgetowncoc.com info@georgetowncoc.com 140 Layton Ave., P.O. Box 1 Georgetown, DE 19947 Lewes Chamber of Commerce Betsy Reamer 302-645-8073 Toll Free 877-465-3937 302-645-8412 fax www.leweschamber.com inquiry@leweschamber.com 120 Kings Hwy., P.O. Box 1 Lewes, DE 19958 Business Report | November 2011

Greater Millsboro Chamber of Commerce Amy Simmons 302-934-6777 302-934-6065 fax www.millsborochamber.com millsboro@intercom.net P.O. Box 187 Millsboro, DE 19966 Milton Chamber of Commerce Georgia Dalzell 302-684-1101 www.historicmilton.com chamber@historicmilton.com 707 Chestnut St., P.O. Box 61 Milton, DE 19968 Rehoboth-Dewey Chamber of Commerce and Visitor Center Carol Everhart 302-227-6446 800-441-1329 ext. 13 302-227-8351 fax www.beach-fun.com rehoboth@beach-fun.com 501 Rehoboth Ave. Rehoboth Beach, DE 19971 Greater Seaford Chamber of Commerce Paula Gunson 302-629-9690 302-629-0281 fax www.seafordchamber.com admin@seafordchamber.com 304 A High St. Seaford, DE 19973 EDUCATION Delaware Technical Community College Corporate & Community Programs Dr. Michael Owens, Director 302-855-1665 302-858-5456 fax www.dtcc.edu/owens/ccp mowens@dtcc.edu Jason Technology Center Owens Campus Rt. 18, Seashore Hwy. Georgetown, DE 19947 University of Delaware Professional & Continuing Studies Tara Kee 866-820-0238 302-831-3292 fax www.pcs.udel.edu continuing-ed@udel.edu Carter Partnership Center Del Tech - Owens Campus Georgetown, DE 19947

ENVIRONMENTAL Delaware Solid Waste Authority Mike Parkowski 302-739-5361 302-739-4287 fax www.dswa.com mdp@dswa.com 1128 S. Bradford St., P.O. Box 455 Dover, DE 19903 ENVIRONMENTAL CONSULTING Envirotech Environmental Consulting, Inc. Todd Fritchman 302-645-6491 www.envirotechecinc.com info@envirotechecinc.com 16394 Samuel Paynter Blvd.

Suite 203 Milton, DE 19968 EMPLOYMENT Essential Staffing Inc. Best Temps of Dover Patsy Ware 302-674-4357 302-674-4878 fax pware@besttemporaries.com 385 W. North St., Suite A Dover, DE 19904 FINANCIAL Bank of Delmarva Scott Rukowicz 302-875-5901 302-875-1766 fax www.bankofdelmarva.com srukowicz@bankofdelmarva.com 200 East Market St. Laurel, DE 19956 County Bank 9 Sussex County Locations www.CountyBankDel.com County Bank Rehoboth Beach Branch 302-226-9800 302-226-3182 fax 19927 Shuttle Rd. Rehoboth Beach, DE 19971 County Bank Long Neck Branch 302-947-7300 302-947-7303 fax 25933 School Lane Millsboro, DE 19966

29 County Bank Milford Branch 302-424-2500 302-424-2265 fax 100 East Masten Circle Milford, DE 19963 County Bank Seaford Branch 302-628-4400 302-628-4405 fax 632 West Stein Highway Seaford, DE 19973 County Bank Millville Branch 302-537-0900 302-537-0905 fax 10 Old Mill Rd. Millville, DE 19967 County Bank Georgetown Branch 302-855-2000 302-855-2005 fax 13 N. Bedford St. Georgetown, DE 19947 County Bank Laurel Branch 302-877-5000 302-877-5005 fax 1122 S. Central Ave. Laurel, DE 19956

Seaford Federal Credit Union Seaford Branch Mary Adams 302-629-7852 302-629-9125 fax www.seafordfcu.com mary@seafordfcu.com Seaford Professional Center Rt. 13 South Seaford DE 19973 Seaford Federal Credit Union Dagsboro Branch Veronica Nhan-Nock 302-934-1774 302-297-0016 fax veronica@seafordfcu.com 30650 Dupont Hwy. Dagsboro, DE 19939 Sussex County Federal Credit Union Debbie Jewell 302-629-0100 302-629-0966 fax www.sussexcfcu.com djewell@sussexcfcu.com 1941 Bridgeville Hwy. Seaford, DE 19973

FUNERAL SERVICES Watson Yates Funeral Home Gary Yates 302-629-8561 302-629-7961 fax Front & King St. Seaford, DE 19973 GRAPHIC/WEBSITE DESIGN Dean Design Marketing Group Jane E. Dean 302-674-5007 877-407-9800 717-898-9570 fax www.deandesign.com thestudio@deandesign.com 13 Water St. Lincoln, DE 19960 Health Heritage At Milford Assisted Living Community Genesis HealthCare Cheryl Stover 302-422-8700 302-422-8744 fax www.genesishcc.com cheryl.stover@genesishcc.com 500 South DuPont Blvd.

Milford, DE 19963

County Bank Lewes Branch 302-645-8880 302-645-0888 fax 1609 Savannah Rd. Village of Five Points Lewes, DE 19958 County Bank Milton Branch 302-684-2300 302-684-2305 fax 140 Broadkill Rd. Milton, DE 19968 Del One 7 Statewide Locations Amy Resh 302-672-1448 302-739-1790 fax www.Del-One.org amy.resh@del-one.org 270 Beiser Blvd.

Dover, DE 19904 Delaware State Police Federal Credit Union Stephen Cimo 302-856-3501 ext. 120 302-856-2539 fax www.dspfcu.com scimo@dspfcu.com P.O. Box 800 Georgetown, DE 19947 Business Report | November 2011

30 Nanticoke Health Services Sharon Harrington 302-629-6611 302-629-3211 fax www.nanticoke.org harringtons@nanticoke.org 801 Middleford Rd. Seaford, DE 19973 Bayhealth Medical Center Milford Memorial Hospital Ellen Shockley 302-430-5034 302-430-5946 fax www.bayhealth.org ellen_shockley@bayhealth.org 21 W. Clarke Ave. Milford, DE 19963 INSURANCE Farnell & Gast Insurance Joe Gast, CPCU 302-629-4514 302-536-6257 fax www.averyhall.com jgast@averyhall.com dflood@averyhall.com 500 W. Stein Highway Seaford, DE 19973 INTERNET SERVICE & WEB PAGE DESIGN Delmarva Digital Tim Smith 302-875-7700 302-875-8288 fax www.ddmg.net ddmg.netsales@ddmg.net 220 Laureltowne Laurel, DE 19956 LEGAL Sergovic & Carmean PA Attorneys At Law John A. Sergovic, Jr. Shannon D. Carmean Leslie Case DiPietro 302-855-1260 302-855-1270 fax www.scdelaw.com 142 E. Market St. PO Box 751 Georgetown, DE 19947 Law Offices of Karen Y. Vicks, LLC 302-674-1100 888-598-8890 500 W. Loockerman Street, Suite 102 Dover, DE 19904 kvicks@vickslaw.com

Business Report | November 2011

MEDICAL TRANSPORT Lifestar Ambulance Mike Parker 800-572-9838 410-546-0809 410-860-5260 fax www.lifestarambulance.com mike@lifestarambulance.com 1024 S. Tower Dr. Salisbury, MD 21804 MORTGAGES The Mortgage Market of Delaware JoAnn Moore 302-855-1306 office 302-236-1229 cell 302-855-1308 fax www.themortgagemarketofdelaware.com P.O. Box 204 Georgetown, DE 19947 OFFICE FURNITURE AMI Business Interiors Tom Woodstock 800-830-0801 302-226-0801 302-226-0302 fax www.archmktg.com archmarketing@comcast.net 123 Glade Circle West Rehoboth, DE 19971 PAYROLL SERVICE Payroll Professionals Jessica Amaty 302-645-5700 302-645-0395 payroll@1040pro.com 1636-D Savannah Rd. Lewes, DE 19958 PORTRAITS Portraits In The Sand Dave Koster 302-226-9226 302-226-8424 fax www.portraitsinthesand.com businessreport@portraitsinthesand.com 110 White Oak Rd. Rehoboth Beach, DE 19971 REAL ESTATE Coldwell Banker Commercial Resort Realty 302-227-5000 302-227-5008 fax www.cbankercommercial.com 20814 Coastal Hwy. Rehoboth Beach, DE 19971

Long & Foster Real Estate, Inc. Tracey Espada 302-227-2541 800-462-3224 302-227-8165 fax www.longandfosterde.com 37156 Rehoboth Ave. Rehoboth Beach, DE 19971 Coldwell Banker Resort Realty Skip Faust 302-227-5000 office 302-745-8764 cell 302-227-3804 fax www.skipfaust.com skipfaust@hotmail.com 20184 Coastal Hwy. Rehoboth Beach, DE 19971 TATTOO STUDIO Ancient Art Tattoo Studio, Inc. Peggi Hurley 302-644-1864 www.ancientarttattoo.net peghurley@comcast.net 34410 Tenley Ct. #1 Lewes, DE 19958 TRANSPORTATION Pyramid Transport 302-337-2210 800-754-7775 www.pyramidtransport.com 18119 Sussex Highway Unit 2 Bridgeville, DE 19933 UTILITIES Artesian Water Company Stuart Lindner 302-453-6900 302-645-7751 800-332-5114 302-453-6957 fax www.artesianwater.com slindner@artesianwater.com 664 Churchmans Rd. Newark, DE 19702 14701 Coastal Highway Milton, DE 19968

List your business in the Business Report’s directory Call 302-629-9788 or email sales@ mspublications.com

Business Report | November 2011