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Business Report December 2013

THE 10 STAGES OF HEALTH CARE REFORM:

1. DENIAL

2. CONFUSION

4. ANGER

5. SORROW

7. PROCRASTINATION

8. DESPERATION

3. FEAR

6. MORE CONFUSION

9. PANIC

10. PREPARATION

START HERE

GearUpForReform.com

and you can skip stages 1 thru 9.

We have the plans you need to get reform-ready now.

Highmark Blue Cross Blue Shield Delaware is an independent licensee of the Blue Cross and Blue Shield Association.

2

Business Report | December 2013

Sara Got a high-precision diagnostic CT scan taken.

Read by a fellowship-trained radiologist.

Knows a pillow fight beats a cancer fight any day.

Trust the diagnostic center with a respected hospital connection— the rest of your life may depend on it.

Making sure you get regular tests is important. So is making sure the place you are tested provides accurate results. At Bayhealth, our diagnostic centers are accredited by the American College of Radiology and feature low-dose radiation for your safety, and equipment with a high degree of clarity—so images are extremely precise. Our staff of fellowship-trained radiologists—the highest level of expertise available— includes the largest group of neuroradiology MRI radiologists in the region. If you need a CT scan, MRI or other test in the future, make sure you choose a Bayhealth diagnostic center. Get a same-day appointment. And get results you can trust. Your health deserves it.

Learn more at www.bayhealth.org. Or call 302-744-7060 in Kent County or 302-430-5707 in Sussex County for an appointment.

KENT GENERAL | MILFORD MEMORIAL | www.bayhealth.org

3

Business Report | December 2013

De • tailed [dee-teyld] Business requirements are always changing, becoming more complex. You want a firm that you can trust to give care and consideration to all aspects of your business. The Horty professionals are thorough, thoughtful and comprehensive in their approach to providing service. We see the big picture, but we pay attention to the details.

Redefining Service.

www.horty.com • 888.968.7168 Horty & Horty, P.A. • Certified Public Accountants and Consultants • Offices in Wilmington and Dover, Delaware

4

Business Report | December 2013

12/13

inside 16

Technology on pages 22 - 25

Developer is honored by Perdue School of Business.

6

CHAMBER LISTINGS

30

HEALTH

10

BUSINESS DIGEST

31

BUSINESS LICENSES

12

GUEST COLUMN Receiving assistance presents its own challenges

34

BUSINESS DIRECTORY

TECHNOLOGY How to recycle electronics

14

KENT TOURISM REPORT

18

COVER STORY SECURENETMD SecureNetMD is available to help the healthcare industry with all things IT

20

GUEST COLUMN The number one rule when hiring: do not settle

Affordable Business Systems Holiday Gadget List

22 23

24

Wagamon Technology

25

JANUARY THEME: Energy and the future Call Chris Redman at (302) 629-9788 or credman@mspublications.com

On the Cover Drew Laroche and Jack Berberian, co-founders of SecureNetMD. Photo by Ron MacArthur

5

Business Report | December 2013

CHAMBER LISTINGS Chamber

Phone

Key contact

Dues*

Members

Fax

Bethany-Fenwick Chamber of Commerce

539-2100

David Martin

$211

800

539-9434

Delmar Chamber of Commerce

846-3336

Diane Johnson $75

67

846-3336

Georgetown Chamber of Commerce

856-1544

Karen Duffield

$150

460

856-1577

Laurel Chamber of Commerce

875-9319

Don Dykes

$130

125

Lewes Chamber of Commerce

645-8073

Betsy Reamer

$210

432

645-8412

Milford Chamber of Commerce

422-3344

Jo Schmeiser

$165

310

422-7503

Millsboro Chamber of Commerce

934-6777

Amy Simmons

$150

260

934-6065

Milton Chamber of Commerce

684-1101

Georgia Dalzell $150

120

684-1101

Rehoboth-Dewey Chamber of Commerce

227-2233

Carol Everhart

$210

1303

227-8351

Seaford Chamber of Commerce

629-9690

Paula Gunson

$150

340

629-0281

Central Delaware Chamber of Commerce

734-7513

Judy Diogo

$225

868

678-0189

Delaware State Chamber of Commerce

655-7221

Bill Stephano

$299

2800

654-0691

Delmarva Black Chamber of Commerce

450-4501

Clay Hammond

* Annual membership cost based on businesses with fewer than 10 employees. For Delaware State and Central Delaware chambers membership cost figure is for 1-5 members. For Delaware State Chamber special rate applies if business already belongs to another chamber.

Chamber plans Run and Plunge New Year’s Day

The Quiet Resorts Charitable Foundation (QRCF) and the Bethany-Fenwick Area Chamber of Commerce announce a daylong series of events on New Year’s Day 2014: the 3rd Annual Hair of the Dog Run and the 18th Annual Leo Brady Exercise Like the Eskimos. Ring in the new year at these fun, family friendly events which support several organizations and charities by providing grants and scholarships to local students.

The Hair of the Dog 5k and 10k run starts at 9:30 a.m. on Garfield Parkway and Atlantic Avenue in downtown Bethany Beach and ends at the Bandstand on the Bethany Beach Boardwalk. This is a timechipped race through Races2Run. After the Hair of the Dog Run and party, the 18th Annual Leo Brady Exercise Like the Eskimos, sponsored by the BethanyFenwick Area Chamber of Commerce will take place. Brave the chilly water at this fun and family-oriented event. Splashers plunge at noon.

Register early as these events sell out.

The 10k is $45, 5k is $30; Eskimo Plunge is $30; 10k + Plunge is $70; 5k + Plunge is $55. Plunger teams may register for $25. Visit www.hairofthedogrun.com to register online. Sponsorship and volunteer opportunities are available. Contact Brigit Taylor with QRCF and Lauren Weaver at the chamber for details.

6

Business Report | December 2013

Risk Control

Captives

Workers Compensation

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Rehoboth 302.227.7100

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Over 100 Vendors –Over 1000 Attendees Open to the Public • Hors d’ouevres • Cash Bar

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(Deadline for reservations is January 31, 2014)

Register for your Booth Space today: www.cdcc.net/B2BExpo This state-wide Business 2 Business Expo is being brought to you by 8 Chambers of Commerce in the State.

The purpose is to provide Chamber Members with the opportunity to increase their marketplace from county to state-wide and to offer cutting edge business information that will help you expand your business by staying ahead of your competition!

Join us for this first-ever Statewide Marketing Opportunity Make 2014 the year that your business

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7

Business Report | December 2013

Annual conference focuses on employees as assets

By Carol Kinsley A poster given to each participant in the Sussex County Today and Tomorrow Conference held Oct. 30 at Del Tech Community College in Georgetown features a spiral like a nautilus shell representing 20 years of conferences. Drawn by artist John Donato, the poster includes topics, ideas and issues discussed over the past two decades: Smart Growth, agriculture, manufacturing, entrepreneurship, tourism, connecting education and business, resources, hope (the verb), technology and more. The conference is a time and place to look at issues, share ideas and share a vision of what Sussex County can be. Gathering “smart people” in a comfortable environment, the conference has offered new perspectives and empowers others. One of the goals has been to “get the dialogue started and keep it moving.”

This year’s conference was no different. The focus was on “People, Your Most Valuable Asset.” The topic was chosen after employers at last year’s conference commented that they could not find people to hire.

Dr. Ileana Smith, Del Tech vice president and campus director, kept the meeting on pace to finish by noon with a gong after each break. There was so much networking going on, however, that it was difficult to get participants back in their seats.

Dr. Orlando George Jr., college president, told the group there are more than a thousand business experts in Del Tech’s advisory community who have been looking at the curriculum to make sure graduates have the skills they need.

“We’ve reached out to 11,000 employers with our STEM (science, technology, engineering and mathematics) council,” he said. Representatives from the three hospitals in the county serve on the nursing and allied health advisory council. The nursing program was expanded in 2002 to respond to the nursing shortage and, with new labs making courses more readily available, a redesigned curriculum for an accelerated nursing program will start in January. Starting salaries for nurses, George noted, average $50,000.

Del Tech is adding a power plant program to its aviation maintenance degree offering. Currently students can learn how

8

Business Report | December 2013

Alan B. Levin, secretary of Delaware Economic Development Office, left, spoke with State Senator Robert L. Venables and Steve Rose, CEO of Nanticoke Memorial Hospital. In his talk, Levin said Rose was one of the greatest success stories in what’s happened at Nanticoke, making it a full service hospital again. “The most successful way to build a community is health care. We couldn’t do it without Nanticoke,” Levin said. Photo by Carol Kinsley

to maintain the shell, or “airframe.” The new courses will enable them to work on the mechanics of an airplane. The Federal Aviation Administration is coming soon to do its official inspection and the program is on track to start in January. Graduates can earn $18 to $21 an hour to start.

No school credit is given for “Java 101,” but the weekly, open-to-the-public meeting of entrepreneurs at 9 a.m. in the Student Services Building is creating a network of business-minded people. The meetings are part of the “1 Million Cups” program created to engage, educate and connect entrepreneurs. The Del Tech site is the 10th location in the nationwide program.

At each meeting two entrepreneurs have six minutes to talk about their businesses, followed by a question and answer period 20 minutes long. Conference participants became part of the weekly Wednesday program as Mariah Calagione, vice president of Dogfish Head Brewery in Milton and Stu Eisenmen of eRevolution Ventures in Selbyville shared their stories and entertained questions.

Delayed for more than an hour by a traffic accident, Secretary of Delaware Economic Development Office Alan B.

Levin, former CEO of Happy Harry’s drugstore chain, said he has watched the economy of Delaware change over 20 years.

“Through it all, one thing that has gotten us through the worst of it is the spirit of the people of this state.” He mentioned the possible take-over of a former pickle plant in Millsboro by Allen Harim Foods. “I don’t recall the last time a company spent $100 million on an investment, but that’s what they intend to do. They haven’t asked the state for money.” He called the move “a great opportunity for a facility that had been active and has died.”

Levin also spoke on tourism, which he said was up 20 percent in 2013. “Exit interviews” of tourists show they don’t like the traffic on Route 1. As a part-time resident of the beach area, Levin said he too hates the traffic, and would be attending a meeting the next day to address the problem.

Laura McCann, director of team member relations at Burris Logistics in Milford, Del., was keynote speaker. In keeping with the conference theme, she addressed how to find talented employees and make them part of the team. “We can have the best equipment, technology and buildings, but if we don’t have the right people, focusing on what we

can do as a business to grow, we’re dead in the water,” she said.

McCann doesn’t look for employees who merely follow instructions and don’t ask how they can do a job better. She wants to tap into that unused brain power.

There are many factors to consider when hiring, some of which weren’t even thought about 10 years ago. Customer demands are changing.

“Customers want it faster, quicker, right away, overnight, no matter what the industry,” she said.

With half of Sussex County residents over the age of 50, McCann wonders what effect that has on the workforce. “What happens in 10 years when those folks start to retire? We are facing a huge knowledge gap. We need to make sure that talent gets transferred. We need (the older generation) to work with the younger.”

She added there are young people coming into the workforce who are unfamiliar with typewriters and computer punch cards, who may have never seen a library card catalog.“A computer used to take up a whole room. Now a smart phone can do 90 percent of what you can do on a desktop. It’s a challenge how to keep up on that technology,” she said.

Ressler accidentally stumbled into a career at WaWa 33 years ago when she was looking for part-time work. The privately held, employeeowned company requires a high school diploma, the ability to lead and a willingness to grow.

Turnover is low among the 21,000 employees working for 600 stores in six states.

Unlike many companies where the customer comes first, Atlantic Aluminum puts the employee first, Schlabach said. “AAP demonstrates the belief that, when employees are the first priority, they produce a superior product and excellence in workmanship as well as integrity in service for valued customers,” he explained.

The family-oriented business based in Greenwood has 50 employees. Atlantic Aluminum creates an atmosphere where employees are encouraged to make their own decisions, according to eight established principles.

Employees are offered a bonus when a referral is hired. Office staff and sales representatives are the easiest jobs to fill; and manufacturing jobs are not difficult, but finding qualified installers willing to travel is harder, Schlabach said.

McCann said she needs people who know how to solve problems, who will make suggestions on how to make things more efficient, who are able to mange projects. “We need employees who know how to learn... who will bring new ideas... who go beyond the job requirements.”

McCann encouraged employers to develop behavioral-based interview questions and to include peers in the interview process. Have coworkers make the final decision on a new hire, then the new employee will bond with the team.

“Make it an audition,” she said.

A panel discussion followed on “the world of hiring and development.” Participants were Cindy Dunson of Dogfish Head, Cathy Ressler of WaWa and Dan Schlabach of Atlantic Aluminum Products.

Dunson said Dogfish Head Craft Brewed Ales in Milton brews “off-center spirits for off-center people” and looks for “off-centered talent.” She continued, “We are hard-working, safety-minded, fun-loving.” She described employees as those who pull on their “big boy pants but have a frog in their pocket.” Further, “we want people who are very participatory.”

Dogfish looks for experienced workers. “We have no time for a learning curve,” Dunson said.

9

Business Report | December 2013

BUSINESS DIGEST Service Today sales award

Sequestration affects farmers

Project Pop-Up business

KSI receives Merck Grant

Local business, Service Today, Inc., has received “Top Sales Volume Award for 2013” from Lyon Conklin & Co. Inc. “We are very delighted by the growth we have had in 2013, we value our customers and as an employee owned company we will continuously strive to deliver superior service and value,” said Marketing Associate Debbi Brunner.

Service Today is the largest employeeowned heating, air conditioning, plumbing and electrical home services company in the tri-state area of Maryland, Delaware and southeast Pennsylvania.

If getting fit is the trendy thing to do, downtown Milton is the place to be.

Milton Wellness Center of Delaware became the second of two fitness-centered businesses to celebrate a grand opening on the city’s Union Street in November.

Both Milton Wellness Center and 302 Fitness, its neighbor at 113 Union St., are part of Project Pop-Up 2013, which provides three months of rent-free retail space and one-on-one assistance from a business advisor to entrepreneurs during the holiday season. This year, five total businesses in Milford, Milton, Smyrna and Dover are taking part in the program.

The goal of Project Pop-Up is to encourage entrepreneurs to take the next step by moving their business into a brickand-mortar location.

Project Pop-Up is a joint effort of the Delaware Economic Development Office and local stakeholders in these towns.

The goal of the program is to fill vacant properties in Delaware’s downtowns during the holiday season. The First State’s program also encourages small business owners to sign long-term leases.

The other four Project Pop-Up 2013 businesses are: Milford Massage, Wellness and Yoga, 127 NW Front St., Milford; 302 Fitness, 113 Union St., Unit A, Milton; Royal Treatments, 14 S. Main St., Smyrna; Computers Fixed Today, 131 W. Loockerman St., Dover.

Last year’s inaugural Project Pop-Up helped two business owners sign leases beyond the three months of free rent. This year, all selectees have signed leases that will allow them to make a smooth transition to paid occupancy beginning Jan. 1, 2014.

10

Business Report | December 2013

USDA’s Farm Service Agency (FSA) reminds farmers and ranchers who participate in FSA programs to plan accordingly in FY2014 for automatic spending reductions known as sequestration.

The Budget Control Act of 2011 (BCA) mandates that federal agencies implement automatic, annual reductions to discretionary and mandatory spending limits. For mandatory programs, the sequestration rate for FY2014 is 7.2%.

For information about FSA programs, visit your county USDA Service Center or go to www.fsa.usda.gov/.

Kent-Sussex Industries, Inc. (KSI) has received a $5,000 grant from the Merck Foundation, funds which will assist with the renovations of KSI’s Health & Wellness Center.

KSI CEO, B. Craig Crouch said, “Renovation of our current facility is crucial in order to better enable our staff to accommodate the needs of the people we serve. We have some individuals who require a higher level of assistance. By upgrading our facilities we will be able to provide a higher quality service and keep our staff safe while doing so.”

KSI is a not for profit agency, providing vocational training and employment services to individuals with disabilities throughout Kent and Sussex Counties.

For more about KSI, including making a donation, visit www.ksiinc.org.

Recycling grant funds available

To help Delaware’s businesses and institutions comply with their Jan. 1, 2014 deadline for the Universal Recycling Law, DNREC is once again offering the Universal Recycling Grant and Low Interest Loan Program, with $1.5 million available for disbursing to help the commercial sector succeed in recycling.

DNREC is encouraging not just businesses, but also non-profit organizations and schools to apply for recycling grant funding.

Grant applications will be accepted now until Wednesday, Dec. 18, at 4:30 p.m. Application forms and guidance are available at: http://www.dnrec.delaware. gov/dwhs/Pages/RecyclingGrants.aspx, or via Delaware’s recycling website at www. recycling.delaware.gov.

WSFS third quarter earnings

WSFS Financial Corporation, the parent company of WSFS Bank, reported net income of $14.2 million, or $1.54 per diluted share of common stock for the third quarter of 2013 compared to $10.9 million, or $1.16 per diluted share of common stock for the second quarter of 2013, and $10.0 million, or $1.06 per diluted share per common stock for the third quarter of 2012.

Net income for the first three quarters of 2013 was $34.8 million, up 47% from $23.8 million for the same period in 2012.

Earnings per share were $3.72 per diluted share of common stock in the first nine months of 2013, a 51% increase over the $2.47 per diluted share of common stock reported for the same period in 2012.

The Board of Directors approved a quarterly cash dividend of $0.12 per share of common stock. This dividend will be paid on Nov. 22, to shareholders of record as of Nov. 8, 2013.

SBA drops loan fees to zero

The Small Business Administration has set loan fees to zero for SBA-supported loans under $150,000.

“At SBA we’re always looking for ways we can better serve our customers— small business owners and entrepreneurs looking to start or grow their business,” SBA Administrator Jeanne Hulit said.

Effective Oct. 1, 2013, setting fees at zero will make these loans cheaper for borrowers, encouraging lending to small businesses that face the most constraints on credit access. Cheaper loans create lending increased opportunities.

“This is good for businesses and the neighborhoods and communities in which they’re located,” remarked SBA MidAtlantic Regional Administrator Natalia Olson-Urtecho. “Lower-dollar loans often help finance new startups and entrepreneurs in underserved communities, which can include women, minorities, veterans and others.”

This initiative is the latest in the SBA’s efforts to reach more business owners and entrepreneurs with the ideas, vision, and passion necessary to tackle the next challenge in their businesses.

More information about the 7(a) loan program and other Small Business Administration programs is available at www.sba.gov.

County Bank awards grant to MHDC

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Over the course of a decade, the State of Delaware has watched Incyte Corporation grow from a start-up bio-technology research firm into a research-based commercial biopharmaceutical company.

Incyte has reinforced its commitment to Delaware by signing a 15-year lease to occupy the former John Wanamaker building, a Wilmington landmark off the Augustine Cut-Off. Incyte’s lease of the roughly 191,000-square-foot facility will keep its current employment base in Delaware and provide space for the company’s planned ongoing employment growth.

Incyte currently employs 372 people at the DuPont Experimental Station campus off Del. 141.

Kent County Tourism recently donated $5,000 to the Dover YMCA, in addition to contributions to other community organizations, from proceeds earned during the annual Amish Country Bike Tour.

Contributions were also made to a number of community organizations that assisted with this year’s event, which drew 2,400 cyclists from 25 states and the U.K., making it the largest cycling event in the State of Delaware. The 2014 Amish Country Bike Tour will be held on Saturday, Sept. 6, 2014.

For more information, visit www.AmishCountryBikeTour.com. From left, Kent County Tourism staffers Charles Gray; Cindy Small; Lorraine Dion; Susan Herr, executive director of the Dover YMCA; Lisa Taillon and Russ Dion. Photo by Samantha MacPherson

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Incyte signs 15-year lease

BIKE TOUR HELPS YMCA

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Milford Housing Development Corporation (MHDC), one of Delaware’s leading nonprofit affordable housing providers, has been awarded a $1,000 grant from County Bank to assist very low-income families build a home of their own through MHDC’s Self-Help Housing Program.

The grant from County Bank State will fund the replacement of hand and power tools required for home construction for Self-Help families.

Working in groups of five to seven, Self-Help families spend 30 hours a week during the evenings and weekends building their own homes. Home construction typically takes 10 months to complete, which is followed by post-occupancy homeownership counseling.

Participants complete four weeks of construction-based training, provided

by MHDC staff, to provide them with the skills necessary to build their home.

210 West Market St., Georgetown, DE

302-855-0500 • 1-888-421-6521

WWW.WILGUSASSOCIATES.COM 11

BETHANY BEACH 32904 S. Coastal Hwy. 302-539-7511 1-800-441-8118

LEWES 1520 Savannah Rd. 302-645-9215 1-800-421-6521

Business Report | December 2013

GUEST COLUMN

Receiving assistance presents challenges

By Jackie Gast Brittany has a college degree in communications and conflict analysis and dispute resolution and really wants to work. As employers, finding this type of person is half the battle – the other half is having job candidates be able to pass a drug test.

Seriously, Brittany can and wants to work and Brittany does not have a problem passing a drug test. As a matter of fact, she has had a part-time job on the mid-shore for a year, has excellent attendance and her employer tells me how much they value her at work. However, Brittany would like to utilize her college degree and is looking for full-time work.

Brittany also receives a Social Security check each month because she qualifies as a person with a disability which then qualifies her to receive Social Security Insurance (SSI) benefits. The amount of her check is reduced due to her work wages according to a government formula.

Soon after Brittany began work, she had inquired about reporting her wages to the Social Security Administration (SSA) but wasn’t sure how to go about it and was not having luck in getting in touch with the right people at SSA. So when Brittany received a W-2 in January, SSA was informed and sent Brittany a letter saying she would have to return over $2,500. Brittany quickly learned the proper procedure for reporting wages and agreed to SSA’s plan of returning the money through an automatic monthly deduction taken directly from future monthly SSI

checks. Okay, Brittany continues to work and all is now good. Not. Brittany is paid by her employer every other week. May 2013 had three pay periods. This gets interesting. According to the SSA computer, Brittany made too much income in May and therefore, did not issue her an SSI check which meant the automatic payback amount was not deducted. SSA sent Brittany an automatic letter saying she was in default and would have to pay the entire amount back immediately.

This after all the stress of just having figured out how to report and set up a payment schedule. Okay, after multiple phone calls by me (we have a contract with SSA to assist people like Brittany who want to become independent from government assistance) and by Brittany and by her mother, SSA tells us this is an automatic letter SSA sends and to disregard it. I asked, “That would happen two or three times/year. Doesn’t that cause people to panic?” SSA’s response was, “yes.” Hmmm. This finally got straightened out - so we thought. Stay tuned next month to hear what was in the next SSA letter to Brittany.

And you wonder why people on public assistance may choose not to work if they have to worry unnecessarily and about losing their benefits so quickly that they fought so hard to get?

For more information about disability employment, visit www.esbln.org or contact Jackie Gast at 443-783-5787 or jackie@esbln.org.

Jackie Gast is director of the ESBLN Eastern Shore Business Leadership Network.

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Business Report | December 2013

Chesapeake Utilities supports new Boys & Girls Club Chesapeake Utilities Corporation will donate $50,000 over the next five years to support the construction of the Greater Dover Boys & Girls Club’s new facility on New Burton Road in Dover.

The new 75,000 square-foot multiuse facility being built in partnership with Kent County will include a 1,500 sq. ft. learning center with a computer lab, teen room, classrooms and several multi-purpose program rooms. 30,000 sq. ft. of the new facility will be dedicated to Boys & Girls Club programs. The shared facility will also have a field house with four multi-purpose areas, two full-size basketball courts, an outdoor recreational area, and much, much more for club members to access.

A recent demographic study and needs assessment conducted in partnership with the Greater Dover Committee indicated that the youth population in the Greater Dover community was greatly underserved with limited facility-based programs for youth. The Capitol and Caesar Rodney School Districts serve more than 15,000 children.

Since its inception in 1991, more than 9,000 Dover youth have benefited from the Greater Dover Boys & Girls Club. Currently with three Club operations in the Greater Dover area, these Clubs serve more than 125 children daily. In addition, there are seven school sites for before and after school care in the Caesar Rodney School District. The new facility will enable the Club to increase the number of youth served daily to 300 children and increase membership from 1,000 to 3,000 annually.

The Greater Dover Club launched a community-wide Capital Campaign with the goal of raising $2,000,000, to include a building fund for capital replacement and ongoing maintenance costs. In addition, The Boys & Girls Clubs of Delaware will be providing an additional $3,375,000 towards the construction cost of the project.

‘The Main Office’ offers resources for operating a small business

The Bethany-Fenwick Area Chamber of Commerce welcomes The Main Office, Inc.: “The Entrepreneur’s Corporate Headquarters” to the business community. For over 20 years, Lisa and Art Blanchette have offered a myriad of business services, supplies and promotional materials.

Breaking into the brick and mortar realm, they now offer well-appointed shared office space in Dagsboro on Rt. 113 between Auto Works and Delmarva Auto Glass in the Country Gardens Business Center.

An innovative concept, The Main Office offers a facility to assist individuals starting a business, or help existing businesses with critical daily activities of running their businesses. Offering a conference room, waiting area, Wi-Fi and work stations which can be rented for short or long term, The Main Office provides shared resources necessary to operate a small business day to day.

The Main Office offers a comprehensive package of professional services for small businesses. In addition to helping small businesses, they also aim to partner with federal, state, local and educationbased small business programs. A longtime advocate for small office/ home office entrepreneurs and business start-ups, The Main Office fills a unique need within the business community.

“The Main Office is such a valuable asset to our area with its state-of-the-art resources for small businesses, many of whom are on a start-up or tight budget,” said Chamber Director of Membership, Kristie Maravalli.

For more information, visit www.themainofficeinc.com, call Art and Lisa Blanchette at 302-7323460, or stop by for a tour of their facility at 31039 Country Gardens, Ste. E3, Dagsboro.

GIRLS NIGHT OUT RAISES MONEY FOR MS

MS Society and Nobles Pond staff gathered recently at Noble’s Pond Clubhouse for a check presentation after another successful Girls Night Out (GNO) to Fight MS event. This second annual affair, which was held on Saturday, Sept. 21, raised over $15,500 for the Delaware Chapter of the National Multiple Sclerosis Society. In total, the event has brought in over $25,000. Next year’s event, which will be held Saturday, Sept. 20, 2014, will also include local vendors and eateries, a fashion show, silent auction, dancing and more. Visit Noblespondhomes.com for 2014 event information. Pictured, from left: Colleen Ostafy, lifestyle director and event coordinator; Mary Field, general manager; Dorothy Carey, sales associate, Noble’s Pond; Linda Risk, MS Society development director; Kate Cowperthwait, MS Society chapter president.

13

Business Report | December 2013

KENT TOURISM REPORT

Kent County Levy Court recognized with tourism award Kent County Levy Court came out on top at the 22nd Annual Celebration of Tourism held in Dover recently. Vision, understanding and support of tourism in Kent County – and importantly their leadership of the proposed Kent County Regional Sports Complex – were the paramount reasons why Levy Court was named the Kent County Tourism Person(s) of the Year for 2013.

Three additional awards were presented during the annual luncheon: • Tom Smith, former shopkeeper of the Delaware Made General Store, was presented with a tourism service award for serving not only as a founding Board member of Kent County Tourism, but for 22 years of board service, having retired earlier this year.

• Linda Parkowski, director of the Delaware Tourism Office, presented two

Open house at Bryan and Brittingham Bryan & Brittingham announces Purina Check-R-Board Days will be held during the store’s annual Christmas open house, a customer appreciation event, on Friday, Dec. 6, from 7:30 a.m. to 5 p.m. and

Saturday, Dec. 7, from 7:30 a.m. to 3 p.m.

The store is located at 38148 Bi-State

Boulevard, Delmar, Del. There will be storewide specials includ- ing $1 off Layena, Strategy, Strategy

Healthy Edge and Equine Senior. Customers will also be able to enjoy savings on Purina Exclusive dog and cat food and many more items storewide.

Register for a chance to win a Charbroil

Gas Grill, a Justin Work Jacket or a 19-inch flat screen television. Refreshments will be served both days and, on Saturday from 10 a.m. to 2 p.m., a horse-drawn wagon ride

with Santa will be available.

Customers will also have the opportunity to enter the national Purina Check-R-Board sweepstakes for a chance to win a 2013 John Deere XUV 550, one ton of Purina Feed or Purina Gear.

The family and staff at Bryan & Brittingham would like to thank everyone for their business so stop by and enjoy

Purina Checkerboard Days at Bryan & Brittingham’s annual Christmas Open House.

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Business Report | December 2013

awards to Kent County Tourism from the American Bus Association for the Dover Days Festival and the Delaware Wine and Beer Festival, two Kent County Tourism events named “Top 100 USA” events.

• The third surprise was a $5,500 “Illuminate Dover” donation presented

by Greg Bostrom, director of the Firefly Music Festival (Attraction of the Year for 2013), to the Route 13 Beautification Committee.

Additional awards presented at the event included: • Partner of the Year – Redner’s Warehouse Markets, recognized for their expanded business presence in Kent County with four new locations, as well as their support of the Amish Country Bike Tour and the Dover Days Festival.

• Volunteers of the Year – Amish Country Bike Tour Road Marking Crew,

led by Bobby Babuca, for tireless efforts during the summer months chalking 100+ miles of roadway in Kent County in preparation for the annual event. This task included hundreds of volunteer man hours, and the team consisted of Bobby and Pam Babuca, Larry and Kristi Corbeil, Brian Powell and Adrian and Christine Bissette, all of Kent County.

• Legislator of the Year – Senator Brian Bushweller was recognized for his support of many projects in Kent County, including several that will directly benefit tourism, such as the Kent County Regional Sports Complex, Downtown Dover streetscape, Delaware Wine and Beer Festival, Dover Days Festival and the newly-launched Route 13 Beautification project.

For more information about tourism in Kent County, visit www.VisitDover.com.

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Business Report | December 2013

Developer is honored by Perdue School of Business International business leader and philanthropist Richard Branson once said, “I don’t think of work as work and play as play. It’s all living.”

The quote is a favorite of local real estate developer Jack Burbage, who uses it as a guiding philosophy. For more than four decades, Burbage and his family have helped transform the skyline of the Delmarva Peninsula.

Salisbury University’s Franklin P. Perdue School of Business recently honored Burbage for his years of vision and community giving, presenting him with the 2013 Perdue Leadership Award.

Raised in Berlin, Md., Burbage grew up working in his father’s clothing store. After graduating from Stephen Decatur High School, attending William and Mary College and graduating Cum Laude from Wesley College, he expanded the shop to include 12 stores throughout the region.

In 1982, he began investing in real estate in Bethany Beach. More than 30 years later, he continues to be a construction leader there, preparing to build a new Marriott Residence Inn on Bethany’s boardwalk.

His success, however is not limited to just one town. As the CEO of Blue Water Development Co. and Burbage Properties, he purchased a large waterfront campground in Ocean City, Md., and, with his sons John III and Todd, transformed it into the five-star Castaways resort campground.

In 1993, with his sister, Barbara, and business partner Ray Nichols, he purchased the Community of Mystic Harbour. This transaction served as a springboard to several subdivisions in West Ocean City, Md., including Deer Pointe, Whispering Woods and Ocean Reef. Most recently, he completed construction of a new Marriott Fairfield Hotel in Chincoteague, Va.

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Business Report | December 2013

Bethany Beach developer Jack Burbage is the recipient of the 2013 Perdue Leadership Award, presented by Salisbury University’s Franklin P. Perdue School of Business. Above, university president Janet Dudley-Eshbach presents Burbage with his award.

Eleven years ago, he established the Jack Burbage Foundation with the goal of bettering local communities through scholarships and grants. He has served on Atlantic General Hospital’s board of trustees for six years, chairing it since 2011.

He also sits on the board of Diakonia, a homeless shelter in West Ocean City, and has been a member of the Taylor

Bank Board of Directors for the past 26 years.

Burbage lives in West Ocean City with his longtime companion, Virginia Pappas. They have four grandchildren.

The name of each year’s Perdue Leadership Award winner is engraved on a plaque in the Perdue School. Each honoree also receives a commemorative award.

Delaware 2-1-1 begins diaper distribution As a result of Delaware 2-1-1 staff members noticing an increase in calls from parents in need of diapers for their children, the help hotline (led locally by United Way of Delaware) launched a statewide diaper drive during the month of October to replenish the supply of diapers to agencies across the state that provides diapers to families in need.

On Nov. 5, Delaware 2-1-1 and United Way of Delaware was honored to begin the distribution of more than 40,000 diapers to agencies statewide as a direct result to the overwhelming response of its first diaper drive.

Corporate partners such as Proctor & Gamble Dover Wipes Company, University of Delaware, Nemours, Easter Seals, YMCA, Normanco, the staff of Delaware 2-1-1 and United Way of Delaware, as well as donations from the community jumped at the opportunity to help with this initiative causing diapers to pour in from throughout the state over the past month.

P&G Dover Wipes Company was an initial pacesetter of this drive committing to provide two palettes of diapers in the beginning of October and arrived last Tuesday with a truck load of more than 35,000 diapers to be distributed specifically to agencies in the Kent and Sussex counties of the state.

Thanks to the joint efforts of the community the following agencies will receive thousands of diapers to directly help the families in our community: Adopt-A-Family and Love In the Name of Christ (Love, Inc.) in New Castle County; The Pregnancy Help Center, Mom’s House, Inc. and Delaware Adolescent Program, Inc. (DAPI) in Kent County; and Kent/Sussex Adopt-A-Family and Sussex Pregnancy Center in Sussex County.

Delaware 2-1-1, the information and referral help hotline for the state of Delaware, strives to provide the Delaware community with access to health and human services to meet their everyday needs. Due to the success of its first diaper drive, it can now ensure successful referrals to diaper closets when receiving calls from parents in need.

“On average a baby uses ten diapers a day which is about 300 per month, so raising more than 40-thousand diapers could potentially help about 133 families with a fairly unlimited supply of diapers for their babies in a month,“ said Michelle Taylor, president and chief executive officer of United Way of Delaware. “This could not happen without the generous support of the community overall and we’re grateful for every pack of pampers that any individual actually contributed.”

RIBBON CUTTING

Back in Action Chiropractic

The Greater Millsboro Chamber of Commerce recently held a ribbon cutting at Back in Action Chiropractic in Millsboro in conjunction with their open house. Pictured from left: Amy Simmons, executive director, Greater Millsboro Chamber of Commerce; John Moore, chamber board member; John Thoroughgood, vice mayor of Millsboro and chamber board member; Sandy Chandler; Nina Lou Bunting; Dr. Brian Chandler; Dr. Bob La Duca; Franklin Bunting; Holly Passwaters, massage therapist; Lynn Passwaters, office manager and Kathie Robinette, chamber board member.

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Business Report | December 2013

COVER STORY

SecureNetMD helps healthcare industry with IT needs

By Carol Kinsley

Healthcare today is far too complicated and overwhelming to stay up-to-date on everything. With changing HIPAA regulations and trying to accomplish “Meaningful Use” stages with increased use of electronic medical records (EMR), you want to be confident that the Information Technology (IT) company you partner with will be as up-to-date and proactive as possible. You can place your confidence in SecureNetMD™, asserted Jack Berberian and Drew Laroche, partners in the firm which has been serving physicians and health care facilities of all sizes for the past five years. “We’ve never lost a client since we launched the company,” Berberian said.

SecureNetMD is a HIPAA-compliant organization available to help the healthcare industry with all things IT, 24/7/365.

From existing medical practices, hospitals, sleep centers and laboratories to new construction for medical facilities, SecureNetMD has the expertise to get you up and running. SecureNetMD™ employs trained professionals to complete projects large and small. From designing cabling and network infrastructure for new medical facilities to implementing HIPAA compliant email solutions, EMR/ EHR (electronic health records) training and support (via a SecureNetMD™ designed on line interactive program), network engineering and security, SecureNetMD has you covered.

“SecureNetMD focuses 100 percent on the medical industry for many reasons, mostly because healthcare is far too important and complicated to do otherwise,” Berberian said. “Healthcare professionals need a company that has studied and understands the business, the

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Business Report | December 2013

Jack Berberian, co-founder of SecureNetMD. Photo by Ron MacArthur

software, the compliance and the sensitivity of materials specific to healthcare IT.” Berberian added, “We are able to

stay on top of new software, hardware and compliance changes so that you can rest assured that your practice is secure

and that your IT infrastructure is being handled properly. Not only are we experts in evaluating new technology, we can ensure that the solution we implement for you today is not out of date tomorrow.

“Our exclusive focus gives us a unique perspective. To a less specialized eye, one solution may seem like a clear choice, whereas we tend to probe beneath a generic quick fix, ensuring that a solution is comprehensive, cost-effective and long lasting.

“We offer what most companies are not able to,” he continued. “We are able to take our experience in larger hospitals and organizations and apply it to smaller and midsize medical practices to help with efficiency, operations and overall delivery of a better experience for their patients and staff.”

The company’s HIPAA Compliant Voice over IP Phone systems and service can not only help increase the productivity of your office, but can also reduce your monthly phone expenses. On-call and after-hours answering solutions are also available.

Friends for nine years, Berberian and Laroche are well qualified to offer their services. Berberian’s background, talent and training evidence an entrepreneurial propensity coupled with the vision to identify opportunities to establish and grow long term organizations. His acumen and foresight have allowed him to stay ahead of the curve in recognizing the business opportunities offered by advances in technology. In 2009, the duo founded SecureNetMD in the basement of a physician’s home. SecureNetMD clients include the largest hospitals in Delaware and many physicians and medical groups across the state. Experience ranges from EMR Integration/support, network engineering, staff augmentation, providing workflow process improvement, wireless site surveys, cabling, VOIP phone ser-

Drew Laroche, co-founder of SecureNetMD. Photo by Ron MacArthur

vices, secure email services, project management, desktop/helpdesk support, and so much more.

The company’s transparency and professionalism have earned it the reputation as a leader in Healthcare Information Technology.

The company has recently relocated to a new facility at 16557 Coastal Highway in Lewes, Del. SecureNetMD™ offers complimentary evaluations. Call 302-6457770 today to learn what SecureNetMD™ can do for you, or visit www.securenetmd.com.

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Business Report | December 2013

GUEST COLUMN

The number one rule when hiring: do not settle

By Suzanne Kountourzis “People are not your most important asset,” says management consultant Jim Collins, the author of Good to Great.

“The right people are.”

With those words, Collins lays down a challenge to everyone who is trying to build or strengthen a business. We know we need people to make our business hum smoothly, but how do we find the right ones?

It’s a question that merits attention, especially for small and mid-sized companies that don’t have a long bench full of candidates ready to step in. That’s why business owners tend to make their worst hiring decisions when they can least afford to do so. For example, if a couple of key employees leave at the same time, there’s a tendency to try to fill those positions as quickly as possible, before the rest of the team feels overloaded. Similarly, if a store manager quits just before Black Friday, or an accountant at the start of tax season, the pressure is on to hire ASAP, if not sooner.

When hiring becomes a rush job, the mistakes pile up quickly. We often start the process with an outdated job description, often prepared by the employee who just walked out the door, and we conclude it by selecting the best available candidate when we should continue looking for someone who has all the skills and qualities we want.

There is a better way. Consider following these steps recommended by hiring experts.

• Define job requirements carefully.

• Look for repeated patterns of success in the backgrounds of your candidates.

• Look beyond the resume and consider the networks your candidates have built.

• Use your own professional network (or a recruiting service) to search for prospects who might not be actively seeking a new job.

• Use phone interviews to identify your strongest prospects.

• Ask all candidates the same questions so you are “comparing apples with apples.”

• Be sure you have the right candidate before making a hiring offer.

Let’s take a look at each one.

When you define job requirements,

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Business Report | December 2013

you are defining the entire job search.

Include not only the skills required to perform the job successfully, but also the essential character traits. If you want an independent thinker rather than a hierarchical leader or a strong collaborator, be sure to include that in your description. Likewise, determine whether your preferred candidate will be a cubicle dweller or one who frequently interacts with clients and the general public. In addition, look beyond your immediate needs. Set some benchmarks for what you would like to accomplish in one month, three months and six months, and identify skills and characteristics the candidate will need in order to advance to a better position in a year or two.

To identify repeated patterns of success, look not only at on-the-job accomplishments listed on a resume but also for evidence of leadership in professional and community organizations, or as part of teams and clubs in college.

The rapid growth of online networking tools like LinkedIn and social media like Facebook provide an opportunity to look beyond the resume to assess networks and relationships your candidates have developed and whether such connections would make a candidate more valuable to your organization. Facebook posts, while typically covering topics that are not job-related, can provide helpful insights into a candidate’s personal character and special interests.

Although the unemployment rate is currently in excess of 7 percent, that doesn’t necessarily mean you will have an easy time filling your position. While your job posting may attract the attention of hundreds of applicants, they will not necessarily have the credentials you are seeking. It is quite likely that the highly qualified candidate you are seeking is already employed, and may not be interested in leaving a secure position to join another company. Often the best way to identify such prospective candidates is to ask your network of friends and fellow business leaders whether they know anyone who might be a good fit for your organization.

In a small state like Delaware, where everyone seems to know everyone else, it can be difficult to reach out to prospects who are already employed without attracting undue attention. If that’s where you would like to go, your best option might be to enlist the services of

an executive recruiter.

After sorting through the resumes (don’t be surprised if you receive dozens, even hundreds, and only a few candidates meet your basic qualifications), someone in your human resources department should use telephone interviews to narrow your list of prospects.

On the phone, you can give the candidates a better idea of what the job entails, gauge their enthusiasm for the position and get a better feel for their character. Think of this conversation as an ice-breaker, an opportunity for your HR specialist to assess which candidates will fit best within your organization so they can be invited for an in-person interview.

During the in-person interviews, schedule your candidates to meet with several key members of your team.

Immediate supervisors should be conducting interviews. So should the manager one level up. If you’re the CEO, you might want to make it your practice to spend some time with each candidate.

Although you will have several interviewers, each one should ask the same questions. Each interviewer’s wording might be a little different, and the follow-up questions may take differing paths, but the keys here are for each interviewer to evaluate each candidate against the same benchmarks, and, when the interviewers meet for their final analysis, to see whether the candidates provided consistent responses in each interview.

One other thing: always make sure you have checked your candidates’ references and credentials. Go to the source to verify dates of employment, college degrees and other professional credentials.

When you are ready to make your final decision, heed this final warning: do not settle. You must be confident that your top choice will achieve the goals you have established and have the potential to advance in your organization. If you conclude that your best candidate still isn’t good enough, it’s better to keep looking. After all, if you make a mistake, the process of undoing your error can become quite messy.

Suzanne Kountourzis is Director of Human Resources for Horty & Horty, P.A., a public accounting firm with offices in Dover and Wilmington.

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Business Report | December 2013

TECHNOLOGY

How to recycle electronics

By Carol Kinsley

There are all sorts of electronic gadgets, toys and equipment available for Christmas gifts or business investment, some of which are advertised in this issue of the Morning Star Business Report. New electronics are wonderful, but what do you do with the attic full of old stuff?

Hopefully, you won’t dump it on the side of the road, which seems to be a prevalent disposal method in rural areas.

Why not do your part for the environment and recycle?

As a nation, we generate a lot of electronic trash. More than 70 million computers were purchased in the United States in 2010 and more than 50 million computers disposed of — 40 percent of them recycled. Some 235 million cell phones were purchased that year and more than half that many disposed of, 135 million dumped in the trash. About 5 million of the 28 million unwanted televisions were recycled in 2010.

Did you know cell phones contain gold, silver, palladium and copper? Or that you can recover more gold from a ton of computers than from 17 tons of gold ore?

You can get cash for some used electronics. A quick Internet search reveals several sites that claim to pay well for that equipment you no longer need.

With a warning that the following have not been checked out by the publishers, here’s a list of three sites you might visit: • www.buymytronics.com buys electronics such as cell phones, iPods, digital cameras, game consoles, tablets, Apple products, camera lenses, camcorders and more.

• cashforelectronicscrapusa.com buys electronic scrap, hard drives, circuit boards, processors and so forth but not VCRs, monitors, computers, digital

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Business Report | December 2013

cameras, laptops, camcorders or PCUs. • www.topcashforescrap.com will pay for electronic parts such as motherboards, hard drives, processors, semiconductors, circuit boards, cell phones and more.

“Gently used” cell phones can have a second life providing cost-free communication to active-duty military members or assist veterans transitioning into post-combat life. Visit www.cellphonesforsoldiers.com for details on recycling a single phone or launching a drive to collect many more.

Another way to recycle for a good cause is to purchase your black toner cartridges from Kent-Sussex Industries Inc. in Milford. KSI is a private, notfor-profit vocational rehabilitation organization which assists people with disabilities in the pursuit of their potential in employment and meaningful participation in their communities. KSI participants remanufacture the cartridges with new components and sell them at 30 to 50 percent off the manufacturer’s original price. The crew is paid an hourly wage.

“We sell more than 10,000 cartridges a year,” said Cal Jones, KSI cartridge service operations manager.

Remanufactured cartridges may have gotten a bum rap, he continued, because there are lots of suppliers, not all of them reliable. “You could get cartridges from China cheaper,” he said. “But we guarantee ours. We’re a local supplier, valued and trusted.”

Delivery is free within Delaware.

Buy a cartridge; turn in your old one. If there’s ever a problem, the cartridge will be replaced. Jones said, “99 percent of them work. And the standard defect rate for OEMs is 3 percent.”

The Department of Natural Resources and Environmental Control gave KSI a grant of $20,000 to increase recycling of their waste products. “We’re

recycling 54 percent now,” Jones said.

“We’re proud to be ahead of our goal.

It’s important to us to be able to manage waste responsibly.”

Cartridges that cannot be refilled are recycled through a third-party service.

To contact KSI, call Barb Thibodeau at 302-422-4014 extension 3126.

At least two vendors of electronics — Best Buy and Staples — offer free recycling programs.

Staples will give you $2 back in Staples Rewards for empty ink and toner cartridges and also accepts computers, laptops, monitors, printers, scanners, fax machines, shredders, peripherals, mobile phones and other small electronics of most any brand. Staples does not take televisions, appliances, large servers or printers, stereo/home AV equipment, alkaline batteries or light bulbs. See www.staples.com/sbd/cre/marketing/ easy-on-the-planet/recycling-and-ecoservices.html for details.

Best Buy has recycling kiosks just inside the door of all its stores in the United States for ink and toner cartridges, rechargeable batteries, wires, cords and cables. The customer service counter will accept most electronics, and will remove an appliance or TV free when a new one is delivered. For more information, visit www.BestBuy.com/recycle.

Another vendor, Dell, has partnered with Goodwill in a computer recycling program called Dell Reconnect. Visit dellreconnect.com for locations, acceptable items and details on a free mailback service.

Just want to get rid of the thing with no hassle, no questions, no store?

Delaware Solid Waste Authority’s Electronic Goods Recycling program allows residents to drop off unwanted items for free at sites throughout the state. For more information, visit www. dswa.com/programs_electronic.asp or call 800-404-7080.

Translation agency has a new name After 10 years of providing Spanish-language translations to state and national clients, Delaware’s home-grown translation agency has a new name, Hook Translations.

Founded in 2003 as the BilCom Group by Patricia V. Rivera, a bilingual marketing communications professional, the Lewes-based business has provided English-to-Spanish translation services to clients ranging from Perdue Farms, the Nemours Foundation, Beebe Medical Center and Delaware Technical Community College in Delaware to AAA of Arizona, the Texas Hispanic HealthCare Initiative and the Amputee Coalition of America.

“Our new name clearly describes our mission — to engage Hispanic readers with lively and accurate translations that prompt them to take notice and take action,” says Rivera, Hook Translations owner-manager.

Hook also creates original content in Spanish for print publications, websites, e-newsletters and social media sites.

All of Hook’s translators have university degrees in translation science and at least five years of industry experience.

Rivera has seen numerous examples of critical branding errors resulting from poor translations.

Recently, an airline that touted its comfortable seats by encouraging passengers to “fly in leather” used the literal Spanish translation of that phrase, “vuela en cuero,” which colloquially means “fly naked.”

Skilled, sensitive translators avoid these mistakes, Rivera said.

“For businesses aiming to increase their market share, the Hispanic population represents a rapidly growing demographic that has become too big to ignore,” Rivera said. “Creating brochures, advertisements and social media campaigns in Spanish is a proven way for businesses to broaden their customer base.”

Companies that hire significant numbers of Spanish-speaking workers can make these employees feel more comfortable in their workplace by using a translation service for personnel manuals and forms, training materials, newsletters and other important communications, Rivera said.

Hook Translations serves businesses throughout Delaware that desire to improve communications with current and prospective Spanishspeaking clients and employees, especially nonprofits, healthcare facilities and companies that have significant Hispanic employee and customer bases. The company also coordinates translations in other languages, including Haitian Creole, Burmese, Arabic and Korean.

For more information, visit www.hooktranslations.com or call 302-539-3763.

Advance with Affordable Business Systems

Since 1996 Affordable Business Systems has been helping Delmarva businesses succeed. We love knowing that by helping businesses control operating costs and improve office productivity we are playing a small part in helping them win in the marketplace.

We find that many of our business owners are not fully aware of the productivity enhancing features that some of today’s multifunctional copiers offer.

Many businesses designate a key operator who handles things like adding toner and placing service calls for equipment. One feature many businesses are not aware of is the ability of the copier to email the key operator if it has a problem for example, error code, out of toner or out of paper.

Another productivity-enhancing feature is the ability to scan hard copy doc-

uments in and have them converted to MS Word files that can be edited. This can often save hours of re-typing.

We are now living in what office experts are referring to as the BYOD age. BYOD stands for “bring your own device” where many office workers are bringing their own laptops, iPads and smartphones to work. We have expertise in helping you leverage those devices by showing you how they can work with your copiers and printers.

As you can see, office technology is constantly changing and we can help explain how those changes can have a positive impact on your business’s bottom line.

For more information, call Affordable Business Systems at 888-727-2679, visit www.affordablebusinesssystems.com or like us on Facebook.

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Business Report | December 2013

TECHNOLOGY

Holiday Gadget List iPhone 5c/5s starting at $99 with a two year contract Advanced features from last years iPhone 5. Choose a better camera and fingerprint scanner on the 5s or fun color options and better battery life on the 5c.

you can walk away and get alerted on your smartphone when the food is at the correct temperature.

Fitbit Force/Flex Activity and Sleep Monitor $189/$88 Motivate yourself into taking the stairs or walking instead of taking a car. Track your steps, activities and sleep all from a sleak wrist band.

Syncs with your smartphone and online to let you see your progress.

Kindle Fire HDX starting at $379 The new Kindle tablet has a faster processor, improved battery battery life and better 7” screen. Great for students and business use who want the whole Amazon experience.

Tagg GPS Pet Tracker $99.95 Get alerts if your pet leaves home or otherwise is on the move. Water proof GPS tracking collar that also tracks your pets activity. So get moving with your pet.

Nexus 7 starting at $229 Google’s latest 7” tablet provides all your Android needs in a sleek form factor. Increased battery life and tons of Apps for reading, music and more make the Nexus a great gift. iPad mini starting at $299 The latest small iPad with a 7.6” retina display brings this small tablet to the next level. Same great experience as before with a crisper screen, great built in apps and over a 475,000 apps to choose from.

Nest 2.0 Learning Thermostat $249 Want to control your heating and air from your smart phone or computer.

You can with the Nest 2. Auto schedules to save you on your heating and air bill. It knows when you are sleeping, it knows when your awake. It learns and saves you money.

Bluetooth Wireless Speaker $19-100 Need some extra volume when listening to music, gaming or taking a phone call over speakerphone on your smartphone or tablet? Then a bluetooth wireless speaker may be great for you or

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Business Report | December 2013

a gift this holiday season. Multiple sizes and prices fits any budget for gifts to stocking stuffers.

Roku LT $49.97 Roku LT streams 750+ channels to virtually any TV easily and wirelessly, all at an amazing price. Features 720p HD video quality and one-stop search.

Movies and TV shows from Netflix, Hulu Plus, Amazon Instant Video and more.

Kindle Paperwhite Touchscreen starting at $119.00 The latest eReader from Amazon has a subtle backlight to help you read in glaring or dark situations.

Add a small form factor and Wifi and you will be reading eye-strain free for hours.

Philips’ Hue Connected Bulb Starter Pack $199 Personalized wireless lighting system comes with 4 Multi Color LED bulbs.

Can control up to 50 smart bulbs around the house to help wake you up gradually, color a room, set the tone or turn on the lights before you get home. All from your smartphone or tablet.

iGrill Bluetooth Grilling/Cooking thermometer $77.00 Ever wish you didn’t have to babysit your grill when company is over?

Not anymore because with the iGrill

Gift Ideas from Kevin Justice (Matice Interactive http://matice.com) and Jeremy Heslop (Omni Technology Professionals, Inc. http://omnitechpro. com)

Donate to Good Neighbor Energy Fund In the spirit of the season, Delmarva Power is asking customers to support the area’s families in need of energy assistance by making a donation to the Good Neighbor Energy Fund.

The annual fund drive, which helps eligible families pay their energy bills, kicked off recently with pre-addressed envelopes included in Delmarva Power customers’ bills. Delmarva Power will match customers’ tax-deductible contributions with $1 for every $3 that is collected, up to $70,000.

Delmarva Power founded the fund more than 30 years ago.

Through the years, the fund has raised nearly $6 million and has helped more than 70,000 families in Delaware and Maryland with their winter heating bills.

In Delaware and on the Eastern Shore of Maryland the Good Neighbor Energy Fund is administered by the Salvation Army.

To apply for energy assistance from the Good Neighbor Energy Fund or contribute to the fund, area customers should contact The Salvation Army in Salisbury, Md. at 410-749-7771.

For more information, call 410-612-9909 The fund receives both personal and corporate contributions. For information on saving energy and money this winter, visit the Delmarva Power website at www.delmarva.com.

Additionally, the federally funded Low Income Home Energy Assistance Program (LIHEAP) provides help for numerous households each year.

Call 1-866-674-6327 or log on to www.neada.org for more information.

Wagamon Technology provides round-the-clock support

If your company is too small to hire a full-time IT expert, you don’t have to try to fix computer problems yourself.

Wagamon Technology Group provides round-the-clock technical support with an entire team of experts at your service.

With the dependable consultants and engineers of WTG working with you, you can take your focus off technology problems and concentrate on what really matters — your business.

Originally established in 1995 as a premier computer company in Milford, the business was reorganized in 2008 due to a change in ownership, and adopted the name Wagamon Technology Group.

WTG operates a retail store front and service facility at 12A North Walnut St., Milford, which caters to home users and small businesses. Loyal customers from years ago still come in for computers or service, said Al Frazier, “because they

know who we are and what we do.”

The crux of the business is network management for professional offices such as medical or legal practices, where they have multiple computers and computer equipment and need a server. “We sell computers and networking equipment — any size from a single, very small PC server to a blade center which can handle six servers in one chassis, or, with virtualization, 18 servers in one chassis.

WTG provides IT services and management to businesses throughout Delmarva and the Mid-Atlantic region.

The company has formed strategic alliances with leading technology providers — manufacturers, developers and distributors — in order to provide first-class service and support to all its customers.

If you need to arrange IT service, call Wagamon Technology Group at 302424-1855, ext. 117.

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Business Report | December 2013

Turner is named chairman of DBRT

RIBBON CUTTING

Calligraphy Creations

The Rehoboth Beach-Dewey Beach Chamber of Commerce (RBDBCC) held a ribbon cutting ceremony recently for Calligraphy Creations which has been offering custom hand-lettered calligraphy since 1989. Their specialties include invitations for weddings, civil unions and bar/bat mitzvahs; save the dates; holiday cards and more. For more information, visit www.calligraphycreations.org/. From left: Meghan McCalley, RBDBCC; Patty Burkentine, RBDBCC; Mary K. Loder; Linda L. Arner; Joy Kidd, RBDBCC; JR Pelatzky.

WSFS Financial Corporation, the parent company of WSFS Bank, has announced that Mark A. Turner, WSFS president and chief executive officer, was elected chairman of the Delaware Business Roundtable (DBRT).

Turner succeeds William H. “Bill” Willis Jr., president of Willis Automotive Turner Group, who served from 2011 to 2013.

Turner was elected during the DBRT Annual Meeting on Oct. 28, and will serve a two-year term.

The Delaware Business Roundtable is a volunteer consortium of CEOs and executives from leading Delaware companies who represent tens of thousands of workers employed in the State of Delaware. Its mission is to enhance the quality of life in Delaware by promoting commerce, job creation and select public policy issues.

Nibblett elected to CFM board

RODRIGUEZ RECEIVES AWARD

Trish Rodriguez, vice chair of KSI’s board of directors, and resident of Dover, was honored recently with the Delaware Jennie Award for her volunteer service in the GFWC – Delaware State Federation of Women’s Clubs and the State of Delaware. The Delaware Conference Committee and Region President, Rodriguez takes pride in the GFWC Middle Atlantic Region Conference and its success.

Pictured, Trish Rodriguez receives support from her family, seen here with husband Nicholas, and son, Charlie.

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Business Report | December 2013

Bobby Nibblett was recently elected to the board of directors of Callaway, Farnell and Moore (CFM) Real Estate. A Seaford native, Bobby obtained his real estate license in 2003 and joined CFM in February 2013.

To qualify for nomination to the board, Bobby had to achieve specific sales goals and demNiblett onstrate qualities considered essential to being an exemplary realtor. “It is quite an accomplishment for Bobby to have met this goal in his first year as a CFM agent,” says Kathy Farnell, broker.

To reach Bobby, call 629-4514 (office), or 236-2164 (cell phone).

KSI Transportation Fleet goes green

From left, front row: Paul Scalice, Sharp Energy; KSI CEO, B. Craig Crouch; Sharp Energy President S. Robert Zola. Middle row: KSI Board Member Scott R. Ward; State Rep. Harold Peterman; KSI Board Member Frederick A. Duffy; Sharp Energy Director of Operations Andy Hesson; Ron Patrick, Sharp Energy; KSI Board Member Robert Thomas; State Sen. Brian Bushweller; C. A. (Chris) Cafarella, Sharp Energy; Morgan Ellis, DNREC; Richard A. Johnson, AutoPort Inc.; Garry Killmon, Sharp Energy; Devin Gladden, DNREC. Back row: Larry Windley, Office of U.S. Sen. Carper; Kent County Administrator Michael Petit de Mange; State Rep. Robert Outten; Michael Petito, Sharp Energy; Sharp Energy Director of Marketing Eric Mays; State Rep. David Wilson, State Rep. Harvey Kenton, Jaimie Nutter, Parkowski, Guerke & Swayze PA.

Kent-Sussex Industries, Inc. (KSI), located in Milford, has converted six of its transportation vans to propane as an alternative fuel.

KSI will save over $1.50 per gallon and propane AutoGas is a clean burning environmentally friendly alternative fuel.

By reducing KSI’s vehicle fuel cost, KSI, whose mission is to assist people with disabilities in the pursuit of their potential in employment and meaningful participation in their communities, will be able to continue providing transportation, assessment, training, and employment services to approximately 290 individuals annually.

Sharp Energy recently installed an onsite refueling station featuring an Alliance AutoGas dispenser at the facility of KSI to fuel the vehicles used by the drivers. The infrastructure for propane Autogas refueling is less expensive than any other alternative fuel. Working with Sharp Energy/Alliance AutoGas to launch an autogas program is the easiest, most affordable way to reduce gasoline consumption.

KSI is seeking grant funding to convert more of its 48 vehicle fleet to propane Autogas. To make a donation, contact Alicia Hollis, director of community relations at 302-422-4014, ext. 3015 or hollisa@ksiinc.org.

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Everyone wins when your company embraces the abilities of people with disabilities.

Let KSI help your company access quality workers to achieve your goals by providing: • Dedicated employees with the support to succeed for your company • Fully supervised, insured and transported work crews to provide quality services onsite • Affordable and effective assembly, production, packaging and mailing services for your jobs • Thousands of compatible and OEM imaging cartridge options at up to 30-50% savings And in the process, you help deserving adults find the confidence and experience to reach their potential. That has value for everyone!

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Business Report | December 2013

Fit for Life

Move it or you might lose it

By Jonathan Souder, MS

As a certified fitness trainer for over 15 years, I’ve met many interesting people. However, all of these people have one thing in common: The need for movement.

Because of technological advances, our culture now has Souder many comforts. But are these comforts helping us or hurting us? Do we find ourselves sitting and immobile more than moving?

My first job at age 14 was working on a farm with dairy cows, chickens and field plantings like corn, soybeans, alfalfa, and wheat. I worked hard at that job putting my body through many various movements. Climbing, running, walking, lunging, squatting, reaching, pulling, pushing, twisting, rotating — you name it, I had to do it. And I didn’t have a trainer telling me what to do. The work demanded it. The work drove me into those movements. My body stayed strong and flexible.

As I got older and went to college, I had more sitting in my day than movement. I lost some of that strength. Then I got married and got comfortable and not only did I lose the strength, I started adding the fat. My ideal body weight was a memory of the past, until I really applied my fitness training to myself. Even as a trainer helping other people, it was easy for me to tell somebody the right things to do but not apply the knowledge to myself. It’s kind of like the doctor, nurse or other healthcare professional not modeling healthy living for their patient.

Even healthcare professionals get too comfortable in their positions and forget their own health.

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Business Report | December 2013

So ask yourself, “Am I moving enough in my day or am I sitting too much?” If your answer is the latter, then it’s time to stand up and make a commitment to move. There are many ways to get moving. This is what I do every day at work and at home. It’s very simple yet effective.

• Move around: Get up and move around at least every hour. This will help promote circulation and get the blood flowing to the muscles that need it most.

• Drink plenty of water: Water is an important component of just about every function that takes place within your body. It helps your body eliminate toxins and waste products; it helps to maintain proper muscle tone; it cushions joints; and it helps transport nutrients and oxygen throughout the body.

• Perform deep breathing: Many people unconsciously hold their breath, which causes tension in our muscles. To avoid this, remember to breathe slowly and deeply throughout the day. This helps to relax our muscles, promotes blood flow and increases the delivery of oxygen and nutrients to our muscles.

• Maintain a good posture: At all times be alert to your posture and correct it. Sit up straight and tall. Don’t slouch.

Get your chest out and shoulders back and don’t let your chin drop to your chest.

Search out ideas for yourself and find something that is fun for you. Make a commitment to better health. Remember, a body at rest stays at rest and a body in motion stays in motion. Here’s to your good health.

About the author Jonathan Souder is the fitness director at Manor House, an ACTS Retirement-Life Community in Seaford, www.manorhouse. org. Email your questions to jsouder@ actslife.org.

SBA works to help veterans get small business loans The U.S Small Business Administration (SBA) has announced new measures to help get small business loans into the hands of veterans by setting the borrower up-front fee to zero for all veteran loans authorized under the SBA Express program up to $350,000. This initiative will start on Jan. 1, 2014, and continue through the end of the fiscal year.

“Our nation’s veterans are highly-skilled and highly-trained leaders in their communities,” said Acting SBA Administrator Jeanne Hulit. “This initiative will set fees to zero for SBA Express loans to veterans up to $350,000, and is part of SBA’s broader efforts to make sure that veterans have the tools they need to start and grow a business. As we honor our veterans and thank them for their service and sacrifice, let’s continue to identify ways to support them when they come home.”

Of all SBA loans that go to veterans, 73 percent are $350,000 and below. The SBA Express Loan Program, which supports loans under $350,000, is SBA’s most popular loan delivery method, with nearly 60 percent of all 7(a) loans over the past decade being authorized through the program. Since the program’s inception, it has also been one of the most popular delivery methods for getting capital into the hands of veteran borrowers.

Building on SBA’s recent announcement that for the current fiscal year, fees on loans for $150,000 and under are set to zero, this policy announcement means that veteran borrowers will no longer have to pay an upfront fee for any loan up to $350,000 under the SBA Express program. This new initiative goes into effect January 1 and extends for the duration of the fiscal year.

SBA provides veterans access to business counseling and training, capital and business development opportunities through government contracts. In FY 2013, SBA supported $1.86 billion in loans for 3,094 veteran-owned small businesses. And since 2009, the dollar amount of SBA lending support to veteran-owned firms has nearly doubled.

For more information about these and other SBA programs, visit the SBA website at www.sba.gov, or contact your local SBA field office. You can find contact information for your local SBA office at http:// www.sba.gov/localresources/index.html.

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Attorneys at Law John A. Sergovic, Jr. Shannon Carmean Burton David J. Weidman

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302-856-1544 | info@georgetowncoc.com www.georgetowncoc.com Dec. 4- 1st Wed. - Chamber Economic Development Council Meeting 12 Noon-1:00 pm, Georgetown Wesleyan Church, N. Bedford St. Ext. Special Presentation: Jose Somalo-Hoy en Delaware. Lunch is provided and all are welcome!

Dec. 4- 1st Wed. - Chamber Board of Directors Meeting 4:00 pm, Georgetown Wesleyan Church Hall, Georgetown Dec. 5- Georgetown Christmas Parade 7pm The Circle in Georgetown “A Hollywood Christmas” Marching Bands, Floats, Fire Trucks, Antique Cars, Mr. & Mrs. Claus and more! Visit www.georgetowncoc.com to register.

Dec. 9- Caroling on the Circle - 6:30 pm; Georgetown- 30th Annual Sussex County Food Drive, Sing Christmas carols and collect canned goods for area pantries, churches and food banks.

Dec. 11- 2nd Wed. - Chamber Breakfast Meeting 7:30-8:30 am, SCAOR Office, 23407 Park Ave. in Georgetown, Special Guest Speaker – TBA; $9 per person. RSVP by Tues. Dec. 10th by calling 302-856-1544.

Dec. 12- Chamber’s Hoppy Holidays! Party and Installation of 2014 Officers and Directors; 1st Small Business of the Year Awards Presentation- 5:30-8 pm, 16 Mile Brewery on S. Bedford St., Ext; Wear Your Most Outrageous Christmas Sweater! RSVP to 856-1544.

Dec. 18- 3rd Wed.- NO MIXER (See Chamber’s Annual Holiday Party 12/12/13) Dec. 25- 4th Wed. - NO LUNCHEON Merry Christmas!

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Business Report | December 2013

HEALTH

From left are Bayhealth President and Chief Executive Officer Terry Murphy, FACHE, with Denis McGlynn, CEO Dover Motorsports Inc.

Tournament raises funds for Bayhealth

The Bayhealth Foundation’s 28th Annual Charitable Golf Tournament, co-sponsored by DoverMotorsports Incorporated, raised more than $53,000 to support Bayhealth. The estimated amount raised by the day of the event was $42,700. However, due to the generosity of those playing in the tournament the final net income raised was $53,000.

The tournament, which was held on Sept. 26 at Maple Dale Country Club in Dover, coincides with the fall NASCAR

race weekend. All proceeds generated at the tournament Bayhealth, and since its inception the tournament has raised more than $1,000,000 to benefit patient care at Bayhealth.

Bayhealth’s relationship with Dover Motorsports Incorporated crosses over onto the race track as well. On race weekends, Bayhealth provides health care services to the NASCAR community by staffing care centers at Dover International Speedway.

Dr. Francisco Padilla joins Nanticoke Health Services Wound Care

Nanticoke Health Services announces that Francisco Padilla, MD, medical director of the Diabetes and Endocrinology Center at Nanticoke, has also joined the Wound Care and Hyperbaric Center team to support the supervision of hyperbaric oxygen therapy.

Dr. Padilla completed his residency and fellowship through the University of Connecticut’s Primary Care Internal Medicine Residency Program in New Britain, Connecticut and is a board certified internist. Dr. Padilla specializes in the treatment of patients with diabetes or with disorders of the endocrine system. He is also credentialed in hyperbaric medicine, having received extensive training through Comprehensive Healthcare Solutions in Naperville, Ill. Dr. Padilla Nanticoke Health Services was the first facility in Delaware to provide hyperbaric oxygen therapy (HBO) and remains the only site in Sussex County to offer this treatment. Patients who may benefit from HBO include those with impaired blood flow related to diabetes, infected bone, non-healing grafts or those who are suffering with damage related to radiation treatments. For an appointment, call the center at 628-8322.

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Business Report | December 2013

Beebe Medical now Beebe Healthcare

Beebe Medical Center has changed its named to Beebe Healthcare, Jeffrey M. Fried, FACHE, president and CEO, announced Tuesday, Oct. 29, during the opening festivities of the new Beebe outpatient services in Georgetown.

“Our new name is more descriptive of the healthcare services that we provide throughout Sussex County, while remaining true to the Beebe heritage that we treasure,” Fried said.

“Beebe has been more than a standalone, acute-care hospital for many years.”

In focus groups that took place in 2012, participants made clear that the term “medical center” did not describe the scope of services and geographic locations that Beebe provides. The decision was made to update the name.

The opening of Beebe Healthcare’s new outpatient services in the College Park Medical Pavilion in Georgetown is an example of Beebe’s effort to make healthcare more accessible to people in Georgetown and in the surrounding rural areas.

The building is conveniently located in College Park, a new, mixed-use development at the intersection of Rt. 404 and Rt. 113 and across the street from Delaware Technical Community College. The development already houses La Red Health Services.

For more information, visit www. beebehealthcare.org.

New nursing program Beebe Healthcare and the University of Delaware are partnering in a new program designed to provide an educational pathway for nursing students in Sussex County.

Under the new program, beginning in fall 2014, students will enter the University of Delaware Associate in Arts Program in Georgetown, where they will be on an advisement track that will prepare them to enter the Registered Nurse nursing program at Beebe Healthcare’s Margaret H. Collins School of Nursing in Lewes.

After completing the Beebe RN program in two years, students will then be able to return to UD for completion of a BSN degree and then possibly continue on for an MSN degree.

BUSINESS LICENSES BEthANY BEAch Spinney, Tamasin; 208 Pond Dr., Bethany Beach; direct care worker BriDgEviLLE Antique Masters LLC; 44 Canvasback Cir., Bridgeville; retailer-furniture & fixtures Firing Distance; 6515 Ray Rd., Bridgeville; retailer-various products DELmAr Abbott Construction Service LLC, Steve Abbott; 34675 Saint George Rd., Delmar; construction transportation contractor Kids Yoga Adventures LLC; 11752 Buckingham Dr., Delmar; personal servicesdance school DovEr B. Lane Inc., Fashion to Figure; 1365 N. Dupont Hwy., Ste. 1030A, Dover; retailerdry goods & apparel Blue Hen Poultry Supply LLC, Rose Valley School Rd., Dover; retailer-various products Curley, William G. Jr.; 1158 Fast Landing Rd., Dover; motor vehicle lessor/ lessee D’Monti Group LLC; 3500 S. Dupont Hwy., Dover; retailer-various products Delta Hotel Contracting LLC; 641 S. Old Mill Rd., Dover; contractor-residential Discover Nutrition LLC; 250 Gateway South Blvd., Ste. 170, Dover; retailer-various products Fineran, Joseph, JP Fineran Landscape & Hardscape; 45 Maple Ln., Dover; contractorresidential Forever 21 Retail, Inc.; 1365 N. Dupont Hwy., Ste. 4004A, Dover; retailer-various products Freshly Squeezed; 430 State College Rd., Dover; wholesaler-food (except processor) JD’s Liquor Store Inc., Rt. 8 Liquor; 4128 Forrest Ave., Dover; retailer-alcoholic beverages/tobacco products retailer Justice Tiffani, Enchanted Events; 1422 Simms Wood Rd., Dover; professional and/ or personal services Lisa E. Williams LLC; Center for Pediatric Medicine; 125 Greentree Dr., Dover; professional services-counselor Madhu Kishan LLC; 1709 E. Lebanon Rd., Dover; commercial lessor Marquee Broadcasting Inc., WMDT 47; 2399 White Oak Rd., Dover; personal services-broadcasting station Miller, David R.; 2781 Yoder Dr., Dover; contractor-residential Moore, Tracey Warfield; TWM Consulting; 346 Crickle Creek Ln., Dover; professional and/or personal services Nichols, Michael C., Michael C. Nichols LPCMH; 2466 Hazlettville Rd., Dover; pro-

fessional services-counselor Nspire Publishing; 285 W. Darby Cir., Dover; professional and/or personal services Pusan TGT Capital LLC, The Greene Turtle Sports Bar; 391 N. Dupont Hwy., Dover; retailer-restaurant Shiv, Sagar Inc., Microtel; 640 S. Dupont Hwy., Dover; motel Small Wonders Preschool; 466 Osbourne Ln., Dover; professional and/or personal services Surdukowski, Kristoffer T., Kriss Surdukowski Physical Therapy; 46 Manor Dr., Dover; professional services-physical therapist Two Farms Inc., Royal Farms 151; 293 S. Saulsbury Rd., Dover; tobacco products retailer/retailer-restaurant/retailer-various products/retailer-grocery supermarket/retailer-petroleum products Yoder, Daniel S.; 3416 Yoder Dr. Dover; contractor-residential gEorgEtowN Bradley, Ashley D., The Treasure Trove Shoppe; 16570 Seashore Hwy., Georgetown; retailer-various products Coastal Martial Arts LLC; 20930 Dupont Blvd., Georgetown; personal services-health club/spa Gifted Hands Home Healthcare; 231 S. Race St., Georgetown; professional and/or personal services New England Tea & Bean LLC; 21 E. Market St., Georgetown; retailer-restaurant Smith, Andrew X., High Class Computers; 1 Wood Duck Way, Georgetown; personal services-general repairperson grEENwooD AJC Custom Enterprises LLC; 10690 Fawn Rd., Greenwood; contractor-residential Auto Parts of Greenwood LLC; PO Box 630, Greenwood; drayperson/mover Helmlick, Christopher E., Planters Landscaping; 13225 Hunters Cove Rd., Greenwood; contractor-residential KC Custom Paints; 8 S. Church St., Greenwood; contractor-residential MG Remodeling & Janitorial LLC; 5482 Farm Ln., Greenwood; contractor-residential Next Auto LLC, Next Auto of Demarva; 12643 Rock Rd., Greenwood; motor vehicle dealer hArriNgtoN Gallo, Jason A., Rodders Edge; 332 Weiner Ave., Harrington; personal servicemotor vehicle service Streett Septic Services LLC; 407 Friendship Village Dr., Harrington; personal services-cesspool cleaner/contractor-residential

LAUrEL Ciara Cherry; 105 Greene Ave., Laurel; direct care worker Griffith Enterprises Inc., Xtreme Brewing Supplies; 11307 Trussum Pond Rd., Laurel; retailer-various products Home Care Health Specialists LLC; 400 S. Central Ave., Laurel; professional services-physical therapist Shelley Matthews Hastings, Synergy Empowerment Coaching; 6334 Phillips Landing Rd., Laurel; professional and/or personal services Whary, Susan J.; 10837 Warrington Ln., Laurel; direct care worker LEwES Bachman, Patricia A., The Write Stuff; 31547 N. Conley Circ., Lewes; professional and/or personal services Chase Card Services; 33059 Marina Ct. W, Lewes; reconciliation purpose code Mauck, Stephanie S., Be Fit Good Nutrition; 17601 Coastal Hwy., Unit 9, Lewes; professional and/or personal services-unclassified Rise Fitness & Adventure LLC; 830 Kings Hwy., Lewes; personal services-health club/spa/retailer-various products Seaberry Gift Baskets LLC; 32874 Inlet Way, Lewes; retailer-dry goods & apparel Stabeler, Nathaniel, Delmarva Detail; 34552 Maple Dr., Lewes; professional and/or personal services Sunplay Vacations LLC; 16192 Coastal Hwy., Lewes; travel agency miLForD Caracappa, Janice, Carollo Catering; 210 S. Landing Dr., Milford; retailer-restaurant Delaware CVS Pharmacy LLC; CVS/ Pharmacy #10222; 601 N. Dupont Blvd., Milford; retailer-chemicals, paints & drugs Excell Digital LLC; 111 Starland Way, Milford; professional and/or personal services Mahadev LLC; 669 N. Dupont Blvd., Milford; commercial lessor Morrow, Monica M., Monica Morrow NCC LPCMH CCDP; 7 Causey Ave., Milford; professional services-counselor Seaford Car Wash LLC; Duck In Car Wash; 203 Matthews Cir., Milford; personal services-car wash Shree Kishna Inc., Days Inn; 669 N. Dupont Blvd., Milford; motel Sleepys LLC; US Rt. 113, Milford Gallery Shopping Center, Milford; retailervarious products Tatman, Kaila J., Yogafull Roots; 601 Evergreen Ln., Milford; professional and/or personal services

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Business Report | December 2013

BUSINESS LICENSES miLLSBoro Birdal LLC; 26089 Longneck Rd., Unit 1, Millsboro; retailer-restaurant Burger, Steven R., Seaside Lawn Service; 26033 Ashcroft Dr., Millsboro; personal services-general repairperson Creative Girl Events; 34 Ritter Dr., Millsboro; retailer-florist Firidin, Elizabeth, String Therapy; 24299 Canal Dr., Millsboro; retailer-dry goods & apparel Greener Solutions LLC; 26073 Hidden Acres Ln., Millsboro; retailer-farm machinery dealer Sitaram Inc., Back Bay Tobacco; 26396 Bay Farm Rd., Unit 6, Millsboro; tobacco products retailer Wise, Geraldine; 26994 Merchantman Dr., Millsboro; direct care worker SEAForD Augustin, Andieula; 24396 Beaver Dam Dr., Seaford; direct care worker Grove, Randy P., Lone Shadow Entertainment; 4465 Briarhook Rd., Seaford; professional and/or personal services Palmer, Latonya; 701 S. Market St., Apt. 30, Seaford; direct care worker SmYrNA Baldino Enterprises Inc., Great Clips; 232 E. Glenwood Ave., Smyrna; personal services-beautician Bishop, Stanford L. III, Ntence Images; 134 Ashvale Dr., Smyrna; photographer Casey, Joyce A., Clean and Refreshing

by Joyce; 70 Durham Ln., Smyrna; professional and/or personal services Gravity Servers LLC, Hostmyminecraft. com; 33 Hamilton Ln., Smyrna; retailervarious products Henry Tire Services; 35 Harkins Dr., Smyrna; retailer-various products Mian Saba, Forever Kids; 153 Loder Dr., Smyrna; professional and/or personal services-unclassified Showtimeit.com; 20 N. Main St., Fl. 1, Smyrna; showperson Tac Ventures LLC, Top Dog; 616 N. Main St., Smyrna; retailer-restaurant Thomas, Richard D., Richard and Company Salon & Spa; 605 Smyrna Landing Rd., Smyrna; personal servicesbeautician

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Business Report | December 2013

Nanticoke Health Services honored five people at its annual Tributes Dinner. Front, from left: Dr. Judith Tobin, widow of the late Dr. Richard Tobin, and Lois Hartstein. Back: Nanticoke CEO Steve Rose, Dr. Mark Granada, Dale Dukes and Jim Hartstein.

Nanticoke Health’s Tribute dinner

By Lynn R. Parks Dr. Mark Granada was the first pulmonologist to come to Nanticoke Memorial Hospital.

He has been practicing in Seaford for 35 years and in November he was inducted into Nanticoke’s Physician Hall of Fame.

“I was shocked and surprised to learn that I was going to get this,” Granada told the audience at the annual Nanticoke Tributes Dinner, held Thursday, Nov. 7, at Heritage Shores in Bridgeville. “I should be the one who is giving a medal of appreciation to Nanticoke, because I feel that I owe the hospital more than what I’ve given it.”

Tom Brown, senior vice president of Nanticoke Health Services, president of the Nanticoke Physician Network and master of ceremonies for the Tributes Dinner, disagreed.

“Like so many other doctors, Dr. Granada’s efforts have gone unnoticed,” Brown said. “He is quiet and professional and tonight, we shine on him the spotlight that he has avoided all these years and thank him for the service that he has provided.”

Also inducted into the Physician Hall of Fame was the late Dr. Richard Tobin. Tobin, who came to Seaford in 1959 to join the surgical practice of Dr. William Cooper who died in 1970 at the age of 42. At the dinner to accept his award were his widow, Dr. Judith Tobin, who is retired from Nanticoke as well as from the state Medical Examiner’s Office and who herself is in the Hall of Fame, and two sons, Stanley and Clark.

“My father was larger than life,” Clark said.

“What he did, he did with passion, and I see a lot of that in the Nanticoke family of today.”

Honored with the Founders Award was former county councilman Dale Dukes, Laurel.

Dukes was on the county council in 1991 when the county started its paramedic service. Back then, the service’s annual budget was $500,000, Dukes said. Now, the service has eight stations, 109 employees and an annual budget of $14 million.

The Charles C. Allen Jr. Leadership in Philanthropy Award was given to husband and wife Jim and Lois Hartstein, both of Laurel.

Jim, president of the Insurance Market and a member of the La Red Health Center board of directors, is a former member of the Nanticoke board of directors. Lois, a member of the Laurel School Board, is on the committee that arranges the annual Nanticoke auction.

“They both have been devoted to philanthropic causes throughout their careers,” Brown said. “They have demonstrated selflessness with their time and resources to the betterment of the community.”

This was the ninth year that Nanticoke has held its Tributes Dinner. The hospital has adopted a quote by Sir Isaac Newton for the motto of the event. Newton said, “If I have seen further, it is by standing on the shoulders of giants.”

“Tonight, we are in the presence of giants,” Brown said. “That’s why we have this event every year, to remember those who have helped us along.”

HEALTH DIGEST NHS welcomes Dr. Ruiz Nanticoke Health Services welcomes Dr. Ximena Ruiz, MD to its medical staff. Dr. Ruiz joins Nanticoke Health Services as a rheumatologist at the Arthritis and Osteoporosis Center located at 1350 Middleford Rd., Ste. 502, Seaford.

Dr. Ruiz completed her rheumatology fellowship training at the University of Pittsburgh in Pennsylvania.

She completed her internal mediruiz cine residency at the University of Connecticut in Farmington.

Dr. Ruiz is a member of the American College of Physicians, the American College of Rheumatology, and she is certified by the American Board of Internal Medicine.

To schedule an appointment with Dr. Ruiz, call 628-8300.

Home Care Services new name for Beebe agency Beebe Healthcare announces that Beebe Home Health Agency has a new name. The agency will now be doing business as Beebe Healthcare - Home Care Services.

The new name more accurately reflects where services are provided. Since 1985, Beebe’s home care professionals have been caring for and providing skilled services to people in their homes.

Beebe home care services was recognized as a Home Care Elite for their outstanding services by the National Research Corporation and they were listed for the second year in a row as one of the top 500 in the nation. No other home care organization in Delaware has achieved this honor.

“Beebe Home Care Services is continuing to expand its outreach in Sussex and the southern part of Kent Counties,” said Joan Thomas, RN, MS, FACHE, and Beebe special consultant to the president. “In order to respond to the increase in demand for home care services and regulatory requirements, organizational changes were introduced.”

Dana Warrington, RN, was promoted to nurse manager, Peggy Jorgensen, CBCS, was promoted to reimbursement/financial analyst and Janet Davis, RN, BSN, was named manager of clinical coding and documentation improvement specialist.

Bayhealth recognizes radiologic technologists For Bayhealth’s radiologic technologists, each day provides the unique opportunity to use some of the most innovative equipment in the medical field and connect with patients one-on-one.

Radiologic technologists, often referred to as “rad techs,” specialize in breast imaging, computed tomography (CT), cardiac-interventional procedures, magnetic resonance imaging (MRI), nuclear medicine, ultrasound, radiation therapy and general diagnostic radiology.

They help identify pathologies, plan and administer treatment and restore patient health.

Betsy Freidel, RT(R)(M), mammography technologist, has been providing mammograms at Bayhealth since 1988.

She has been a firsthand witness to the incredible leaps in technology that make it possible for many cancers to be discovered earlier.

Over the years, the standard has moved from xerography to film, and most recently to digital mammography.

“The use of digital mammography has enhanced Bayhealth’s ability to detect breast cancer at its earliest stage. Early detection is a vital component in the successful treatment of breast cancer,” Freidel said.

Getting a mammogram can be a scary experience for many, and Freidel welcomes the chance to reassure, explain, and comfort patients through the process.

Working with patients and their families is also what inspires Mabel Marshall, BSRTR, CT, M, CT supervisor, with Bayhealth since 1994. A CT scan may be recommended if a patient has a headache or stomach pain without an obvious cause.

PUMH receives rating upgrade ACTS Retirement-Life Communities has announced that Fitch Ratings services has upgraded the credit rating of its affiliate organization Peninsula United Methodist Homes, Inc. (PUMH) to ‘BBB+’ (from BBB) with an outlook of stable. PUMH is a Delaware-based not-for-profit owner and operator of three continuing care retirement communities (CCRCs).

According to Fitch, the positive financial health assessment of PUMH reflects the benefits realized from its affiliation with ACTS Retirement-Life Communities (revenue bonds rated ‘A-’ by Fitch), resulting in significantly improved financial strength, profitability and performance.

In their report, Fitch cited that PUMH has realized the operational, managerial and scale benefits from its affiliation with ACTS, one of the nation’s largest notfor-profit senior living organizations with a network of 23 CCRCs in eight states throughout the east coast.

For more information about PUMH, visit ACTSretirement.org.

Cardiac care recognized Highmark Blue Cross Blue Shield Delaware has recognized Bayhealth Kent General with a Blue Distinction Center® designation for delivering quality cardiac care, as part of the Blue Distinction Centers for Specialty Care® program. Blue Distinction Centers are hospitals shown to deliver quality specialty care based on objective, transparent measures for patient safety and health outcomes that were developed with input from the medical community.

Research shows that Blue Distinction Centers demonstrate better quality and improved outcomes for patients, with lower rates of complications for certain cardiac procedures and lower rates of healthcare associated infections, compared with their peers.

For more information about the program and for a complete listing of the designated facilities, visit www.bcbs.com/ bluedistinction.

Anderson joins Bayhealth Bayhealth is pleased to welcome a physical therapist with a special interest in women’s health and pre/post-natal physical therapy, a new service offered at both Kent General and Milford Memorial.

Megan Anderson, DPT, of Dover received her doctorate in physical therapy from Indiana University in 2009.

After beginning her practice in Seattle, Wash., she was introduced to pelvic floor rehab and pre/post natal PT by a colleague. She has since completed focused coursework through the Herman and Wallace Institute including treatment of diagnoses such as dyspareunia (pelvic pain or pain during intercourse), stress and urge incontinence, pudendal neuralgia and many others. She is also trained in biofeedback for neuromuscular re-education of the pelvic floor.

Patients may see their family physician to request a prescription for this specialized physical therapy, so Anderson may evaluate their condition and create a treatment plan.

For more information on physical therapy services, visit www.bayhealth.org.

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Business Report | December 2013

BUSINESS DIRECTORY ACCOUNTING horty & horty, P.A. Doug Phillips, CPA, Cr.FA 302-730-4560 cpainfo@horty.com 3702 N. DuPont Hwy. Dover, DE 19901 ADVERTISING morning Star Business report Bryant Richardson 302-629-9788 302-629-9243 fax www.msbusinessreport.com sales@mspublications.com 951 Norman Eskridge Hwy. P.O. Box 1000 Seaford, DE 19973 ARCHITECTS & ENGINEERS Davis Bowen & Friedel, inc.

Randy Duplechain, P.E. 302-424-1441 www.dbfinc.com 23 N. Walnut St. Milford, DE 19963 BUSINESS ORGANIZATION Better Business Bureau of Delaware Christine Sauers 302-221-5255 302-221-5265 fax www.delaware.bbb.org info@delaware.bbb.org 60 Reads Way New Castle, DE 19720 CHAMBER OF COMMERCE Bethany-Fenwick Area chamber of commerce David Martin 302-539-2100 302-539-9434 fax www.bethany-fenwick.org info@bethany-fenwick.org 36913 Coastal Highway Fenwick Island, DE 19944 34

Business Report | December 2013

central Delaware chamber of commerce Judy Diogo 302-734-7513 302-678-0189 fax www.cdcc.net jdiogo@cdcc.net 435 N. DuPont Hwy. Dover, DE 19901 georgetown chamber of commerce Karen Duffield 302-856-1544 302-856-1577 fax www.georgetowncoc.com info@georgetowncoc.com 229 E. Market St., PO Box 1 Georgetown, DE 19947 Lewes chamber of commerce Betsy Reamer 302-645-8073 toll Free 877-465-3937 302-645-8412 fax www.leweschamber.com inquiry@leweschamber.com 120 Kings Hwy., P.O. Box 1 Lewes, DE 19958 greater millsboro chamber of commerce Amy Simmons 302-934-6777 302-934-6065 fax www.millsborochamber.com info@millsborochamber.com P.O. Box 187 Millsboro, DE 19966 milton chamber of commerce Georgia Dalzell 302-684-1101 www.historicmilton.com chamber@historicmilton.com 707 Chestnut St., P.O. Box 61 Milton, DE 19968

rehoboth Beach - Dewey Beach chamber of commerce & visitor center Carol Everhart 302-227-6446 302-227-2233 ext. 13 302-227-8351 fax www.beach-fun.com carol@beach-fun.com 501 Rehoboth Ave. Rehoboth Beach, DE 19971 greater Seaford chamber of commerce Paula Gunson 302-629-9690 302-629-0281 fax www.seafordchamber.com admin@seafordchamber.com 304 A High St. Seaford, DE 19973 EDUCATION Delaware technical community college corporate and community Programs Christopher M. Moody, Director (302) 259-6330 302-259-6759 fax www.dtcc.edu/owens/ccp cmoody@dtcc.edu Jason Technology Center 21179 College Drive Georgetown, DE 19947 University of Delaware Professional & continuing Studies Tara Kee 866-820-0238 302-831-3292 fax www.pcs.udel.edu continuing-ed@udel.edu ENVIRONMENTAL CONSULTING Envirotech Environmental consulting, inc.

Todd Fritchman 302-684-5201 302-684-5204 fax www.envirotechecinc.com info@envirotechecinc.com 26412 Broadkill Road Milton, DE 19968

FINANCIAL Bank of Delmarva Scott Rukowicz 302-875-5901 302-875-1766 fax www.bankofdelmarva.com srukowicz@bankofdelmarva.com 200 East Market St. Laurel, DE 19956 county Bank 7 Sussex County Locations 302-226-9800 302-226-3182 fax www.CountyBankDel.com 19927 Shuttle Rd. (Main Office) Rehoboth Beach, DE 19971 Del one Federal credit Union 7 Statewide Locations Amy Resh 302-672-1492 302-739-1790 fax www.Del-One.org amy.resh@del-one.org 270 Beiser Blvd.

Dover, DE 19904 Delaware State Police Federal credit Union Stephen Cimo 302-856-3501 ext. 120 302-856-2539 fax www.dspfcu.com scimo@dspfcu.com P.O. Box 800 Georgetown, DE 19947 Seaford Federal credit Union Seaford Branch Mary Adams 302-629-7852 302-629-9125 fax www.seafordfcu.com mary@seafordfcu.com Seaford Professional Center Rt. 13, Seaford, DE 19973

Seaford Federal credit Union Dagsboro Branch Veronica Nhan-Nock 302-934-1774 302-297-0016 fax veronica@seafordfcu.com 30650 Dupont Hwy. Dagsboro, DE 19939 Sussex county Federal credit Union Debbie Jewell 302-629-0100 302-629-0966 fax www.sussexcfcu.com djewell@sussexcfcu.com 1941 Bridgeville Hwy. Seaford, DE 19973 FUNERAL SERVICES watson Yates Funeral home Gary Yates 302-629-8561 302-629-7961 fax Front & King St. Seaford, DE 19973 GRAPHIC/WEBSITE DESIGN Dean Design marketing group Jane E. Dean 302-674-5007 302-229-3633 717-898-9570 fax www.deandesign.com thestudio@deandesign.com 13 Water St. Lincoln, DE 19960 HEALTH Bayhealth Kent general milford memorial Pam Marecki 302-744-7013 302-735-3227 fax www.bayhealth.org pam_marecki@bayhealth.org 640 S. State St. Dover, DE 19901 Beebe medical center Kelly Griffin 302-645-3220 302-644-9032 fax www.beebemed.org kgriffin@bbmc.org 424 Savannah Rd. Lewes, DE 19958

Nanticoke health Services Sharon Harrington 302-629-6611 302-629-3211 fax www.nanticoke.org harringtons@nanticoke.org 801 Middleford Rd. Seaford, DE 19973 INSURANCE Farnell & gast insurance Joe Gast, CPCU 302-629-4514 302-536-6257 fax www.averyhall.com jgast@averyhall.com dflood@averyhall.com 500 W. Stein Highway Seaford, DE 19973 iFS Benefits Patrick Fitzgerald Ryan Dunn Bob Sonchen 302-645-2356 302-645-5723 fax www.ifs-benefits.com 17527 Nassau Commons Blvd Suite 208 Lewes DE 19958 Lyons companies David F. Lyons, Sr. David F. Lyons, Jr. Lew Harrington 302-227-7100 www.lyonsinsurance.com info@lyonsinsurance.com 19643 Blue Bird Lane, Unit 8 Rehoboth Beach, DE 19971

INTERNET SERVICE & WEB PAGE DESIGN Delmarva Digital Tim Smith 302-875-7700 302-875-8288 fax www.ddmg.net ddmg.netsales@ddmg.net 220 Laureltowne Laurel, DE 19956

JEWELERS

PORTRAITS

holland Jewelers 302-947-1200 20750 John J. Williams Hwy. Peddlers Village Lewes, DE 19958 www.hollandjewelersinc@ yahoo.com

Portraits in the Sand Dave Koster 302-226-9226 302-226-8424 fax www.portraitsinthesand.com businessreport@portraitsinthesand.com 110 White Oak Rd. Rehoboth Beach, DE 19971

LEGAL Sergovic, carmean & weidman, P.A Attorneys At Law John A. Sergovic, Jr. Shannon D. Carmean Leslie Case DiPietro 302-855-1260 302-855-1270 fax www.scdelaw.com 142 E. Market St. PO Box 751 Georgetown, DE 19947

REAL ESTATE

Law offices of Karen Y. vicks, LLc 302-674-1100 888-598-8890 kvicks@vickslaw.com 500 W. Loockerman St. Suite 102 Dover, DE 19904 OFFICE FURNITURE

coldwell Banker resort realty Skip Faust 302-227-5000 office 302-745-8764 cell 302-227-3804 fax www.skipfaust.com skipfaust@hotmail.com 20184 Coastal Hwy. Rehoboth Beach, DE 19971

Ami Business interiors Tom Woodstock 800-830-0801 302-226-0801 302-226-0302 fax www.archmktg.com archmarketing@comcast.net 123 Glade Circle West Rehoboth, DE 19971

Long & Foster real Estate, inc.

Tracey Espada 302-227-2541 800-462-3224 302-227-8165 fax www.longandfosterde.com 37156 Rehoboth Ave. Rehoboth Beach, DE 19971

PAYROLL SERVICE

YOUR BUSINESS

Payroll Professionals Jessica Amaty 302-645-5700 302-645-0395 fax payroll@1040pro.com 1636-D Savannah Rd. Lewes, DE 19958

include your business in this directory. rates are low and the potential to reach thousands of business minded customers is great. contact credman@mspublications. com

callaway, Farnell and moore, inc.

302-629-4514 302-628-8500 800-966-4514 www.cfmnet.com admin@cfmnet.com 500 W. Stein Hwy. 22128 Sussex Hwy. Seaford, DE 19973

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Business Report | December 2013