April Training Guide 2014 by MSEC

! th ne on /Ju -M ay r2 M fo ng ch ti at ar W s st ue Iss

MSEC Training Guide | April 2014

WYOMING

Our Training is Unequaled

Contents Legal Com plian ce

Employment Law & Labor Relations Issues

3-4

In honor of our 75th Anniversary our training guide will feature one of the core states where MSEC currently provides membership services.

com pensation & benefits

development

MSEC Membership Webinar

Support & Administrative Staff

Do you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us for a free webinar and learn how to maximize your membership.

development

Apr 10, 10:00am-11:00am (MST)

development Communication

Training & Personal Development

development

3 Easy Ways to Register for MSEC Cl asses!

Supervision

9-11

1. Call 303.894.6732

staffin g

Core & Strategic Human Resource Training

2. Email registration@msec.org

12-13

3. Go Online MSEC.org

mission critical Technical Training

Follow MSEC

Most classes listed are also available as an on-site. See MSEC 2014 Training Catalog for full class descriptions.

April 2014

303.894.6732 | registration@msec.org | MSEC.org

Training in Focus MSEC remains committed to providing quality, innovative and convenient training for our membership. Our April training schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Focus in Training” section we will suggest a variety of classes and recommend who might benefit the most from attending them. Be sure to peruse the whole guide so you don’t miss any of our great offerings!

SHARPENING MANAGER’S SKILLS ADA and FMLA for Managers and Supervisors: Stop, Look, and Listen p 3 Drug and Alcohol: Substance Abuse—Detection, Drug Testing, and Policy Development p 4 Communication Tools for Maximizing Performance p 7

expanding human resources knowledge Compensation Administration I—Base Pay Design and Development p 5 Priority Management: Working Sm@rt with Microsoft Outlook p 6 Emotional Intelligence at Work p 8 Succession Planning: Are You Prepared? p 11 PHR-SPHR Certification Study Program Boot Camp p 12 Recruiting: The Strategy and the Tactics p 13

April 2014

legal compliance

employment law & labor relations issues

New! Legal Issues in Managing Employees for Human Resources Professionals * HRCI Who Should Attend: HR Professionals, Legal Staff Class Description: This concentrated full-day program offers an overview of the complex legal issues associated with day-to-day employment decisions and actions. This session provides current information on legislation, court decisions, and enforcement procedures that affect the employment relationship. The issues and concerns that impact separation and discharge, including a risk analysis of termination and proper procedures, are explored. (Includes a copy of the MSEC Blue Book: Employment Law Resource)

Anticipated Outcomes: Advise leaders and supervisors about employment law issues armed with a full spectrum of knowledge. Apr 1 (DN) 8:30-4:00 $235 Upcoming Dates Aug 19 (DN), Nov 6 (FC)

Unions: National Labor Relations Act and Non-Union Workplaces, What You Donâ&#x20AC;&#x2122;t Know Can Hurt You ** HRCI Who Should Attend: HR Professionals, Managers, Supervisors, and In-house Counsel Class Description: Is the social media policy in your employee handbook an Unfair Labor Practice? If an employee is terminated, can the National Labor Relations Board force you to reinstate the employee or pay back-pay? This half-day class focuses on labor laws, agency rules, and cases that apply to non-union workplaces, and will highlight current trends in NLRB policy and Unfair Labor Practices process. Anticipated Outcomes: Protect your organization against claims from non-union employees. Apr 14 (DN) 8:30-12:00 $125 Upcoming Dates Sep 4 (DN), Nov 7 (DN)

Wage and Hour Workshop * HRCI Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Class Description: Learn what the laws cover and which industries are exempt, along with recordkeeping requirements, exemptions from overtime, and how to change status for those improperly classified as exempt. Also discussed are compensable hours of work-travel time, on-call, and training, alternative work weeks, compensation included in straight time and overtime calculation, and other topics covered by these laws. Anticipated Outcomes: Understand wage laws and their numerous, counter-intuitive regulations. Apr 4 (DN) 8:30-3:30 $209

ADA and FMLA for Managers and Supervisors: Stop, Look, and Listen Who Should Attend: Front line Managers and Supervisors responsible for the application of the ADA and FMLA Class Description: This session is the next evolution in compliance training: a practical application of the ADA and FMLA for front line managers and supervisors. Participants learn when to stop behavior that might violate the ADA or GINA; what to look for to properly manage an employeeâ&#x20AC;&#x2122;s medical issue; and, when to listen and hear when an employee is requesting an accommodation under the ADA or leave under the FMLA. Anticipated Outcomes: Protect employers from ADA and FMLA liability by stopping. Looking and listening. Apr 14 (DN) 8:30-12:00, Apr 22 (Tucson) 8:30-11:30 $125

Upcoming Dates Jun 3 (DN), Jun 19 (AZ), Aug 5 (DN), Nov 5 (DN)

Upcoming Date Aug 22 (DN)

Affirmative Action Workshop: An Introduction * HRCI Who Should Attend: EEO Managers and all responsible for compliance Class Description: Organizations with government contracts or subcontracts in excess of $50,000 and with 50 or more employees, and financial institutions need to develop and maintain an affirmative action plan. This session provides fundamentals, describing who is required to have a plan, compliance requirements, parent and subsidiary issues, and the internet applicant rule. Participants learn about statistical reports, workforce analyses, adverse impact plans, action-oriented programs, compliance reviews, hiring, and compensation issues. Anticipated Outcomes: Take appropriate steps before your organization is confronted with a DOL audit. April 9-10 (DN) 8:30-4:30 (day 1) 8:30-12:00 (day 2) $250

HIPAA: Health Insurance Portability and Accountability Act * HRCI Who Should Attend: HR Professionals, Benefit and Risk Managers Class Description: This is an overview of the privacy rules and portability requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the HITECH Act from a Human Resource perspective. The session will review key terms under the rules, including Protected Health Information (PHI), covered entities, and business associates. Also discussed are special enrollment rights, certificates of creditable coverage, and security requirements including reporting requirements for security breaches. Anticipated Outcomes: Apply a clear understanding of legal requirements to workplace circumstances. Apr 17 (DN) 8:30-12:15 $125

Upcoming Dates Aug 6-7 (DN), Oct 28-29 (DN)

Upcoming Dates Oct 6 (DN), Jun 17 (CS)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 3

April 2014

303.894.6732 | registration@msec.org | MSEC.org

employment law & labor relations issues Investigations in the Workplace * HRCI Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Class Description: This class guides participants through the entire investigation process beginning with the notice of an issue, how to define it, and how to determine the employer’s responsibilities. Next is a discussion on planning the investigation, interviewing those with knowledge, and evaluating the evidence, including assessing credibility, communicating findings, and taking action. Anticipated Outcomes: Recognize when an investigation is needed and how to proceed. Apr 23 (DN) 8:30-4:00 $175 Upcoming Dates Aug 5 (FC), Aug 19 (CS), Aug 26 (GJ), Oct 7 (DN)

legal compliance

Employment-Based Immigration Basics HRCI Who Should Attend: Human Resources Professionals, Managers, Supervisors, and In-House Cs0ounsel Class Description: This is an overview of non-immigrant visa options, and pitfalls and benefits to hiring foreign workers. Participants learn about various employment based visas and the process for obtaining them, along with how employers can sponsor foreign-born workers for permanent residency in the United States. (i.e., the “green card”). Also covered are government agencies and their functions, employmentbased visas, and processing visas. Anticipated Outcomes: Understand what is important when hiring foreign workers. Apr 29 (DN) 1:00-5:00 $125 Upcoming Date Nov 17 (DN)

Drug and Alcohol: Substance Abuse—Detection, Drug Testing, and Policy Development HRCI Who Should Attend: Managers, Supervisors, and Driver Supervisors Class Description: Participants learn important considerations, the type of testing best for the workforce, how to draft and communicate an effective policy, FMLA and ADA testing policy issues, and how to deal with abuse at work, including documenting changes in performance and behavior, coaching, counseling, and correcting behavior. Anticipated Outcomes: Detect the signs of substance abuse and handle it when it happens at your workplace. This session meets the DOT requirements for driver supervisors. Apr 24 (CS) 8:30-12:00 $125

I-9 Compliance HRCI Who Should Attend: HR and Recordkeeping Professionals Class Description: New forms have new requirements! Fines are increasing and so is enforcement. This seminar covers the I-9 process including initial verification of work authorization, re-verification, correcting errors on I-9s, and conducting internal audits. Covered are worksite enforcement activities by Immigration and Customs Enforcement (ICE), E-Verify, and best practices for employment eligibility verification. Anticipated Outcomes: Know everything about I-9 compliance. Apr 29 (DN) 8:30-12:30 $125

Upcoming Dates Jun 9 (DN), Oct 15 (DN)

Upcoming Dates Jun 25 (AZ), Aug 7 (DN), Nov 17 (DN)

Negotiation for Win/Win Results * HRCI Who Should Attend: Anyone negotiating on behalf of an employer Class Description: Do you have professional conversations involving conflicting needs and wants? Then, like it or not, you are engaging in negotiations. Participants experience all phases of the negotiation process including analysis, preparation, and discussion, through practical exercises and negotiating problems of varying degrees of difficulty. Mediation will also be analyzed and discussed. The approach of this seminar is to improve skills so that one’s interests are achieved while preserving the relationship between the parties. Anticipated Outcomes: Gain a strong foundation in negotiation practices for effective results. Apr 24 (FC) 8:30-3:00 $175

Legal Issues in Managing Employees for Supervisors and Managers * HRCI Who Should Attend: Managers and Supervisors Class Description: This seminar reviews key federal and state laws affecting the employment decisions that managers and supervisors make. It walks participants through issues such as employment-at-will, and the importance of understanding employee handbooks. Also covered are legal topics relating to interviewing and selection, civil rights, safety issues, pay practices, and termination. Anticipated Outcomes: Make legally informed decisions.

Upcoming Dates May 2(DN), Aug 5 (DN), Sep 30(DN), Dec 2 (DN)

(Includes a copy of the MSEC Blue Book: Employment Law Resource)

Apr 30 (CS) 8:30-4:00

$235

Upcoming Dates Jun 26 (DN), Jul 22 (FC), Sept 30 (DN), Oct 7 (AZ), Dec 3 (DN)

* The Employment Law Certificate Program These classes can also be taken as part of the Employment Law certificate program. This certificate is designed to help you with a clear framework of laws impacting the workplace.

April 2014

compensation & benefits Compensation Administration Iâ&#x20AC;&#x201D;Base Pay Design and Development HRCI Who Should Attend: HR Professionals, Compensation and Benefit Managers Class Description: This class will teach how to develop a Total Rewards philosophy and work with a compensation model that begins with job analysis and introduces internal job evaluation and external market pricing. In addition, elements including pay ranges and building a pay structure that focuses on business alignment will be covered. Hands-on exercises and group discussions assist participants in developing skills for creating, revising or maintaining base pay compensation plans. Anticipated Outcomes: Understand compensation fundamentals and principles to apply in your workplace. Apr 9-10 (DN) 8:30-3:30 $295 Upcoming Dates Jun 19-20 (DN), Aug 13-14 (DN), Sep 24 (CS), Oct 16-17 (DN), Dec 2-3 (DN)

7th Annual Colorado Culture of Health Conference HRCI Who Should Attend: Anyone interested in wellness in their organization Class Description: Coloradoâ&#x20AC;&#x2122;s health care landscape has unique features. This conference helps you understand how it impacts you. At the Denver Marriott City Center. Anticipated Outcomes: Learn what you need to know to make your organization healthy. Apr 30, 7:30-3:50 $129 $119 for 3 or more from same organization

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 5

April 2014

303.894.6732 | registration@msec.org | MSEC.org

support & administrative staff Brush-Up English * Who Should Attend: Employees responsible for preparing, editing, or reviewing written communications Class Description: Participants will have an overview of grammar, including the problems and pitfalls of modern language usage. These basics to be reviewed including parts of speech, subjectâ&#x20AC;&#x201C;verb agreement, proper pronouns, and plurals and possessives. Participants will learn to punctuate with confidence by studying the proper use of commas, semicolon, colon, apostrophes, and question marks. Anticipated Outcomes: Write and edit for clarity, emphasis, and grammatical correctness. Apr 1-2 (DN) 8:30-3:30 $395 (Includes lunch) Upcoming Dates Jun 3-4 (DN), Sep 17-18 (DN), Nov 13 (DN)

Lead Worker Training Who Should Attend: Leads, Group Leaders, Work Coordinators, and Assistant Supervisors Class Description: This seminar focuses on changing relationships for leads and group or team leaders, discussing the expectations and limitations of the position, and communication demands from employees and management. Participants learn the role of the lead worker and how to maximize the authority granted to lead workers. Communication skills are practiced, and instruction is offered to help engage employees and effectively train employees to complete necessary tasks. Anticipated Outcomes: Understand the unique demands of a lead worker and perform more effectively. Apr 1 (DN) 8:30-4:00 $175 Upcoming Dates May 8 (CS), Jun 12 (DN), Jul 9 (AZ), Jul 29 (DN), Sept 25 (DN), Oct 17 (FC), Oct 29 (CS), Nov 25 (DN)

Workplace Respect Who Should Attend: Any employee who would like to learn the behaviors to foster workplace respect. Class Description: This valuable course offers an opportunity to investigate some root causes of disrespect and unclear personal boundaries. Participants gain awareness and communication tools to create a better understanding of each personâ&#x20AC;&#x2122;s version of respect so that it can be mutually exchanged. Clarity about what it means to interact with co-workers in a respectful manner and how to more graciously ask for respect from them is covered. Anticipated Outcomes: Use communication tools to create mutual understanding between co-workers. Apr 11 (DN) 8:30-12:30 $125 Upcoming Dates Jun 18 (DN), Oct 9 (DN), Nov 10 (FC), Dec 5 (DN)

development

Assertiveness Training for Support Staff * Who Should Attend: Support Staff Class Description: Participants learn to face problems directly and resolve them quickly, handle stressful interpersonal situations effectively, and gain the confidence to make difficult decisions without creating resentment, anxiety, or guilt. This seminar focuses on an overview of assertiveness, clarifying complicated issues, recognizing and stopping manipulative behavior, and resolving conflict responsibly. Anticipated Outcomes: Manage customers, bosses, and co-workers. Apr 16-17 (FC) 8:30-4:00 $295 Upcoming Dates Jul 31-Aug 1 (DN), Dec 3-4 (DN)

Priority Management: Working Sm@rt with Microsoft Outlook Who Should Attend: Everyone with access to Microsoft Outlook Class Description: Laptops are recommended for this session. Participants learn how to use more efficient tools, reconfigure Outlook to improve productivity, manage email effectively, and turn the calendar into a planning tool. An optional second and third phase provides productivity coaching and ongoing support for additional charges. Anticipated Outcomes: Turn Microsoft Outlook into a personal assistant to help get things done. Apr 16 (DN) 8:30-3:30 $395 Upcoming Dates Jul 17 (DN), Sep 17 (DN), Nov 12 (DN)

Business Writing for Support Staff * Who Should Attend: Administrative Assistants and Executive-Level Support Staff Class Description: Participants will develop writing skills from preparation to proofreading, including getting started, writing a document or composing an email, organizing for results, emphasizing main ideas, editing for clarity, and checking for errors. The seminar format includes exercises, individual guidance, and group discussion working with typical business documents: letters, reports, email, and procedures. Anticipated Outcomes: Streamline processes for important business documents. Apr 17 (DN) 8:30-3:30 $205 Upcoming Dates Jun 24 (DN), Oct 28 (DN)

* The Support Staff/Administrative Assistant Certificate Program These classes can also be taken as part of thes0 Support Staff certificate program. This program offers training to help support and administrative staff work effectively with supervisors and customers while meeting organizational goals and personal development needs.

April 2014

development

COMMUNICATION

Generations: Working Together * HRCI Who Should Attend: Managers, Supervisors, Support Staff, and HR Professionals Class Description: Participants will learn to recognize the unique needs of different generations in the workforce. The course will examine the impact of historical and cultural factors on generational outlook. Participants will be taught how to identify each generation’s preferences for communication, development, and work culture and practice adapting communication styles to interact more effectively with members of different generations. Anticipated Outcomes: Build stronger teams by working more effectively with members of all generations. Apr 1 (GJ) 8:30-4:30 $175 Upcoming Dates Jun 5 (DN), Jul 18 (FC), Oct 10 (DN), Dec 10 (DN)

Group Facilitation Skills HRCI Who Should Attend: Trainers, Supervisors, and Managers Class Description: This session begins by defining facilitation and distinguishing facilitation skills from the role of the facilitator. Participants learn the balance between leading and facilitating by practicing key facilitation skills and identifying and establishing group norms during facilitations. Skills including, observing group dynamics and learning intervention techniques in response are discussed, to help maintain an environment conducive to maximum interaction and productivity. Anticipated Outcomes: Develop the observation and intervention techniques that make an effective facilitator. Apr 10-11 (DN) 8:30-4:30 $295 Upcoming Dates Jun 18-19 (DN), Aug 7-8 (FC), Sept 4-5 (DN), Nov 6-7 (DN)

Developing Interpersonal Communication Skills * Who Should Attend: Employees, Managers, and Supervisors Class Description: This three-day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex communication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Anticipated Outcomes: Develop an action plan to implement changes to communicate more effectively. Apr 16-18 (DN) 8:30-3:30 $420

Communication Feedback: Know Thyself * Who Should Attend: Managers, Supervisors, and Employees Class Description: Each participant receives an individual personal style report based on surveys from five individuals they select plus themselves. This “self plus others” report format provides a comprehensive description including individualized concrete suggestions. This is the foundation for the class, allowing participants to learn how to recognize others’ communication preferences and build the skills to work effectively with all. (Pre-work is required—2 weeks advance registration required.)

Anticipated Outcomes: Understand how others perceive you and learn how to effectively adapt your communication. Apr 22-23 (DN) 8:30-4:00 $445 (Includes personal style report) (A $140 charge is added to the standard 25% for cancellations less than 7 days)

Upcoming Dates Jun 24-25 (DN), Sept 8-9 (DN), Nov 13-14 (DN)

Communication Tools for Maximizing Performance * Who Should Attend: Employees and Managers whose success depends on the ability to relate to others Class Description: Participants improve their ability to understand people better, turn on or off emotions in different circumstances, and develop and maintain trust, rapport, and influence with others. How to deal with difficult people and situations by learning, thinking in an outcome oriented way, and discovering what is important to another person or group is explored. Also reviewed is how to gather and organize information systematically to clarify problematic situations and to identify clear goals. Anticipated Outcomes: Put into action practical communication methods, skills, and techniques. (A follow up study guide is provided to practice the skills taught.)

Apr 24-25 (DN) 8:30-3:30

$355

Upcoming Dates Jul 24-25 (DN), Oct 9-10 (DN), Dec 4-5 (DN)

* The Communication Mastery Certificate Program These classes can be taken as a part of the Communication Mastery certificate program. Our Communication Mastery Certificate explores all aspects of workplace interactions and helps develop a process for building loyalty through effective communication.j5

Upcoming Dates May 5-7 (DN), Jun 3-5 (DN), Jun 25-27 (FC), Jul 9-11 (DN), Aug 19-21 (DN), Sep 23-25 (DN), Oct 28-30 (DN), Dec 9-11 (CS)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 7

April 2014

303.894.6732 | registration@msec.org | MSEC.org

training & Personal development Myers-Briggs: An Interpretation of Personal Style * Who Should Attend: Anyone who wants to understand personality preferences and work more effectively with others Class Description: Participants learn to understand and interpret the Myers-Briggs Type IndicatorÂŽ (MBTI), including the qualities of extroversion and introversion, sensing and intuiting, thinking and feeling, and judging and perceiving. Participants learn how to use the types to build upon personal preferences, communicate with others, understand team dynamics, and how to problem-solve in difficult group situations. Anticipated Outcomes: Improve your working relationships and enhance your interaction with others. Note: This class requires pre-work which will be sent directly to the participant prior to the seminar. It is suggested that individuals register at least 2 weeks prior to the class.

Apr 2 (DN), Apr 8 (AZ) 8:30-4:30

$210

Upcoming Dates Aug 6 (AZ), Oct 16 (DN)

Emotional Intelligence at Work Who Should Attend: Formal and informal leaders in organizations desiring greater effectiveness Class Description: Emotional Quotient (EQ) is learning how to consciously utilize your emotions to create optimal results in your relationships with yourself and others. Time is spent building emotional literacy, recognizing patterns, applying consequential thinking, and expanding key relationship skills. Participants learn to develop the five EQ Competencies, including self-awareness, self-regulation, self-motivation, empathy, and relationship skills, and assess their own emotional intelligence through use of a comprehensive assessment. Anticipated Outcomes: Raise your Emotional Quotient at work. (Includes assessment)

Apr 8-9 (DN) 8:30-4:30

development

Diversity in the Workplace HRCI Who Should Attend: Anyone concerned with being successful in working with a diverse, rapidly-changing workforce. (This seminar is particularly effective as an on-site program tailored to an individual organization.)

Class Description: Participants are introduced to the concept of diversity through a cultural pursuit activity. Legal issues in cultural awareness, with a discussion of the spirit and letter of the law are reviewed. Reflections on personal experiences through theories of difference and situational case studies, and a review of illegal harassment are also a part of the seminar. Anticipated Outcomes: Raise personal awareness of communicating in a diverse workforce. Apr 22 (DN) 8:30-Noon $125 Upcoming Date Nov 11 (DN)

Developing Presentation Skills * Who Should Attend: Individuals with limited experience or those who wish to improve their confidence level in front of groups (Class size is limited to 10).

Class Description: Participants focus on skill-building by designing and delivering two presentations and receiving class and instructor feedback. The principles of public speaking are explored. There is time allotted for practice and feedback, impromptu presentations, informational presentations, persuasive presentations, and instructional presentations. Anticipated Outcomes: Deliver an effective presentation. (*This threeday course provides practice and feedback, and all three days must be attended.)

Apr 29-May 1 (DN) 8:30-4:30

$490 (Includes lunch)

Upcoming Dates Jun 10-12 (CS), Jul 15-17 (DN), Sep 22-24 (DN)

$345

Upcoming Dates May 6-7 (GJ) Oct 15-16 (DN)

Technical Writing for the Real World Who Should Attend: Employees and Managers seeking to improve technical writing skills Class Description: Participants learn the elements and approaches to make documents clear and concise, how to manage sentence and paragraph lengths and structure to ensure clarity, and how to make technical materials understandable to less or nontechnical readers. This session covers appropriate words and jargon, tone, voice, and how to write to the interests and level of your targeted readers. Anticipated Outcomes: Create policies, plans, reports, or proposals that are simple, clear, and concise. Apr 11 (DN) 8:30-4:30 $195

* The Trainer Certificate Program These classes can be taken as part of the Trainer certificate program. This certificate program increases trainersâ&#x20AC;&#x2122; skills so they can contribute to on-going success.

Upcoming Date Oct 17 (DN)

April 2014

development

supervision

Supervision: Core Competencies * Who Should Attend: Managers and Supervisors Class Description: Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, enhance listening, and practice delivering effective feedback. Anticipated Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results. Apr 2-3 (DN), Apr 16-17 (DN) 8:30-4:30 $295 Apr 29-30 (DN) Upcoming Dates May 15-16 (DN), Jun 2-3 (DN), Jun 17-18 (DN), Jun 25-26 (CS), Jul 8-9 (DN), Jul 30-31 (FC), Aug 4-5 (DN), Aug 21-22 (DN), Sep 4-5 (DN), Sep 10-11 (AZ), Sep 22-23 (DN), Oct 7-8 (DN), Oct 15-16 (GJ), Oct 23-24 (DN), Nov 20-21 (DN), Dec 3-4 (CS), Dec 10-11 (DN)

Revised! Managing From Your Strengths Who Should Attend: Managers and Supervisors Class Description: This program goes through an integrated process to identify and align all important factors, including defining personal excellence and leadership style, staging and goal setting for personal power, understanding personal preferences for getting work done, and driving values for the work group. Participants also consider career and life vision, empowerment assets, expanding options, building vision, making wise decisions, claiming and using their own perspective, and taking action using their own style. Anticipated Outcomes: Assess behavior to gain an awareness of your impact, increasing the capacity to lead and motivate others. (Participants must register 3 weeks prior to this workshop).

Apr 2-3 (DN) 8:30-4:30 (Includes Myers-Briggs instrument and the book Lifestyles)

Upcoming Dates Aug 13-14 (DN), Oct 29-30 (DN)

$395

Problem Solving Skills ** Who Should Attend: Managers, Supervisors, and HR Professionals Class Description: Participants experience a four-part problemsolving model. Each phase of the model is explored and integrated with opportunities for specific skill development and exposure to tools that support the problem solving process. The process begins with selecting the correct problem to work on, moves into defining causes and eff ects, then generating alternatives, and, finally, how to implement the solution(s). Throughout the session identifying barriers and roadblocks to effective problem solving, and assessing participantsâ&#x20AC;&#x2122; current problem-solving style and approach are explored. Anticipated Outcomes: Generate alternatives and implement the best solution. Apr 4 (DN) 8:30-4:30 $175 Upcoming Dates May 22 (AZ), May 29 (FC), Oct 24 (DN)

Collaboration Skills: A Radical Approach to Problem Solving and Conflict Resolution ** Who Should Attend: Executives, Managers, Team Leaders and Members, OD and HR Professionals Class Description: Radical CollaborationÂŽ is a powerful interactive experience that guides participants in building effective partnerships, alliances, and relationships that work. Participants, through practice problem-solving in simulated and real-time situations, learn the dynamics of interpersonal relationships, build collaborative skills, understand the elements of building and maintaining long-term trusting climates, and develop skills establishing and solidifying partnerships and alliances key to professional success. Anticipated Outcomes: Use five essential skills to build strong alignments and greatly increase productivity and success in the workplace. Apr 8-9 (DN) 8:30-4:30 $380 (Includes lunch and cost of book Radical Collaboration)

Upcoming Dates Jun 24-25 (DN), Sep 18-19 (DN)

Great Leader Series: How Great Leaders Motivate and Engage Employees Who Should Attend: Supervisors, Managers, and Leaders Class Description: Challenge your assumptions about what motivates employees and learn vibrant and practical solutions for enhancing employee engagement and stimulating peak performance. Anticipated Outcomes: Increase motivation and engagement for your team. Apr 10 (DN) 8:30-4:30 $230/course Upcoming Dates May 30 (DN), Jun 20 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 9

April 2014

303.894.6732 | registration@msec.org | MSEC.org

supervision Performance Documentation Skills for Supervisors * HRCI Who Should Attend: Managers, Supervisors, and HR Professionals Class Description: Participants will learn a simple performance documentation process and understand its importance in preventing legal claims. Using proven techniques, participants will practice writing and maintaining job-related performance documentation. The seminar will focus on how the current legal climate affects supervision, as well as the “how-to’s” of documenting employee actions. Anticipated Outcomes: Develop strong practices, follow a clear process, and avoid potential pitfalls when documenting discipline. Apr 15 (DN) 8:30-Noon $125 Upcoming Dates May 15 (FC), Jun 17 (DN), Aug 13 (DN), Oct 14 (DN), Oct 30 (AZ)

Communicating Effectively in Difficult Situations for Managers and Supervisors * Who Should Attend: Managers and Supervisors Class Description: In this class, participants learn to assess difficult situations, apply principles to handle complicated interpersonal matters, choose effective strategies for resolving difficulties, conduct oneto-one conversations, and process complicated team issues to bring about positive change. Participants receive their own I-SkillsZone workbook and a set of practical tools for learning and applying the ISkillsZone system on the job. This includes a practical set of integrated maps, skills, and processes for dealing effectively with conflicted situations more collaboratively. Anticipated Outcomes: Communicate effectively to improve productivity and results of your team. Apr 16-17 (DN) 8:30-4:00 $495 (Includes cost of workbook) Upcoming Dates Sep 10-11 (DN), Nov 4-5 (DN)

Managing Stress in the Work Environment * Who Should Attend: Employees wanting control over the stress in their work environment Class Description: This class provides a comprehensive approach to managing stress including lifestyle balance, modifying behavior patterns, and enhancing physical awareness. Participants become more aware of their stress responses, creating a sense of choice and control over what happens to them, and achieving a greater sense of balance in their lives. This is done through Identifying sources of stress, recognizing response patterns, practicing methods for managing stress, and creating an action plan. (Participants are invited to dress comfortably) Anticipated Outcomes: Gain awareness of stress and take steps to control it. Apr 17 (DN) 8:30-4:00 $295

development

Leadership Through Influence ** Who Should Attend: Non-Managing Professionals, high-level Leaders, Managers, Supervisors, Staff Personnel, and self-directed or traditional work Team Members Class Description: Intensive, individual influence skills exercises allow participants to “try on” new techniques in a safe training environment. Team interaction exercises provide insight into how influence operates in team settings. Ten influence tactics give participants a spectrum of techniques to choose from, depending on their situation. The final exercise ties the program together by analyzing a work-specific situation, the influence, the goal, and the desired outcome, power bases, influence tactics, and approach plan. Anticipated Outcomes: Effectively utilize your personal power to influence others. (Includes cost of LTI book and workbook) Apr 22-23 (DN) 8:30-4:30 $455 Upcoming Dates Jul 29-30 (DN), Oct 20-21 (DN)

GOAL: Get Organized at Last! ** Who Should Attend: Managers and Employees wanting to improve their organization skills at work Class Description: This class provides simple, easy-to-implement solutions to help you get control of workloads, contribute to the success of organizations, and increase value as an employee. Participants learn what to do with paper, manage email efficiently and effectively, learn Microsoft Outlook tips and tricks, and how to reduce interruptions and distractions. Also covered are scheduling and prioritizing how to do important tasks first, and how to follow up on assignments effectively. (For $430 receive the seminar and 2-hour follow up coaching session on-site within the (DN) metro area)

Anticipated Outcomes: Improve organizational skills and increase productivity. Apr 24 (DN) 8:30-4:30 $245 Upcoming Dates Jul 15 (DN), Sep 16 (DN), Nov 11 (DN)

Supervision classes continued on page 11

Upcoming Dates Jul 17 (DN), Oct 9 (DN)

April 2014

development

SUpervision

Project Management II: Intermediate/Advanced ** Who Should Attend: New and experienced Project Managers, managers of functional areas who deal with project managers. Note: Project Management I: Foundations should be taken as a prerequisite to this course. Class Description: This class provides a project management framework and advanced tools and techniques to help manage projects. Participants are taught to identify stakeholders, and then learn earned-value management, estimating, budgeting, risk management, and staffing the project. Additionally interpersonal skills for effective project management, project performance and variance reporting, managing issues and quality along with vendor management are explored. Anticipated Outcomes: Initiate, plan, manage, control, and close projects effectively. Apr 24-25 (DN) 8:30-4:30 $345 Upcoming Date Oct 22-23 (DN)

Leading Teams ** Who Should Attend: Managers and Supervisors, Team Leads and Lead Workers Class Description: This class outlines how to set a direction for a team by assessing individual needs, recognizing stages of team development, and applying facilitative and directive leadership practices to support teams. Participants discuss and apply four different leader decision-making styles, practice moving teams toward group decision-making, and discuss a continuous improvement model to apply at your workplace. Anticipated Outcomes: Develop skills to provide strategic direction and effective decision-making as the leader of a team. Apr 25 (DN) 8:30-4:30 $175 Upcoming Dates Jun 20 (DN), Aug 7 (CS), Oct 23 (DN)

Ethics for Business: People, Performance, and Principles ** HRCI Who Should Attend: HR Professionals, Managers, and Supervisors responsible for ethics Class Description: This session discusses the importance of developing ethics awareness programs to create and reinforce a culture that encourages and rewards responsible and ethical decision making and behavior at all levels in the organization. A decision-making model will be introduced and applied to case studies by class participants. Anticipated Outcomes: Reinforce ethical decision-making. Apr 29 (GJ) 8:30-12:00 $125 Upcoming Dates May 7 (AZ), Jun 12 (DN), Oct 7 (CS), Nov 6 (DN)

Managing in a Multi-Cultural Environment HRCI Who Should Attend: Supervisors and Managers working with a multicultural workforce Class Description: This class identifies some significant cultural differences, which can challenge the current way of management. The session focuses on the cultural values whichcreate these differences in workplace behaviors as a means to accepting and utilizing them to build a strong, functioning workforce. Ideas are explored for managing and communicating in ways which all find motivational and supportive, and provide a broad framework of understanding which can be applied to employees from any culture within an organization. Anticipated Outcomes: Understand cultural values which create differences in workplace behaviors as a means to accepting and using them to build a strong, functioning workforce. Apr 29 (FC) 8:30-4:30 $175 Upcoming Date Sep 15 (DN)

*The Supervision Certificate Program These classes can be taken as a part of the Supervisor certificate program. This program builds skills and knowledge on the following topics: motivation, communication, and employee development.

Succession Planning: Are You Prepared? HRCI Who Should Attend: Individuals interested in succession planning and seeking the fundamentals ** The Advanced Supervision Certificate Program Class Description: Where would your organization be if you lost your These classes can be taken as a part of the Advanced Supervision key leaders? This half-day fundamental class will address some of the certificate program. As you continue to develop your management most important aspects of succession planning. By attending the skills, this program offers the next step of advancement and expands class, participants will be able to develop a business case for succesyour capacity to lead. sion planning, increase their knowledge about the types of succession plans, use tools to help identify leadership competencies, determine what kind of leaders the organization needs, and then identify high potential, agile learners. Anticipated Outcomes: Understand the aspects of succession planning from attracting, retaining, and engaging critical talent. Apr 28 (DN) 8:30-12:00 $125 Upcoming Dates Aug 13 (FC), Sep 22 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 11

April 2014

303.894.6732 | registration@msec.org | MSEC.org

core & strategic human resource training Retaining and Engaging Employees: What Employees Really Care About * HRCI Who Should Attend: HR Professionals, Managers, and Supervisors Class Description: Participants learn to build effective programs and create an environment that values employees by exploring the many factors involved in an employee’s decision to stay or leave. Factors considered include key engagement issues, organizational culture, hiring practices, employee development, management practices, and total rewards. Anticipated Outcomes: Develop effective engagement practices. Apr 2 (DN) 8:30-Noon $125 Upcoming Dates May 15 (FC), May 22 (CS), Aug 8 (DN), Nov 4 (DN)

Revised! HR Metrics and Analytics: Focusing on What is Important * HRCI Who Should Attend: HR Managers and Professionals, and Business Owners Class Description: Participants learn how to enhance HR’s value using data, statistics and analytics. In this session, participants will be provided with formulas and calculators and given the opportunity to apply measurement concepts to realistic business scenarios and problem solving activities. In this way, those attending learn the importance of HR metrics, define measurement literacy, identify the right metrics, connect HR programs to productivity and profitability, and use data, formulas, and statistical tools to support strategy and drive change. Anticipated Outcomes: Enhance HR’s value using data, statistics, and analytics. Apr 3(DN) 8:30-4:00 $175 Upcoming Dates Aug 13 (DN), Oct 9 (AZ), Nov 5 (DN), Oct 19 (CS), Dec 10 (FC)

Performance Appraisal Design: A Strategic Approach for Improving Results * HRCI Who Should Attend: HR Professionals, Business Owners, Managers, and Supervisors Class Description: This class provides the tools needed to define, develop, and implement a customized performance appraisal program. Participants learn how to develop a system that focuses individual and organizational efforts to achieve a competitive advantage. A step-by-step toolkit is provided to design the system, including the form. Assessing the culture and business context and integrating performance appraisal is covered, along with designing a customized tool and measuring cost effectiveness. Anticipated Outcomes: Measure employees’ performance and link that to business goals. Apr 4 (DN) 8:30-4:00 $175 Upcoming Dates Jul 25 (DN), Sep 11 (FC), Oct 1 (GJ), Oct 1 0 (DN)

staffing

Revised! Fundamentals of Human Resource Management: Key Steps in Getting Started HRCI Who Should Attend: HR Professionals who are newer to the role Class Description: This seminar is for those solely responsible for the operations of Human Resources, or as a refresher for professionals wanting to expand their knowledge. The role of linking human resources to business success is explored by examining recruiting and retention, orientation, recordkeeping, HR measurement, performance management, employment law, compensation, and benefits. Anticipated Outcomes: Learn practical ways the Human Resource practitioner can contribute to the organization’s success. Apr 8-9 (FC) 8:30-4:00 $355 (Includes a copy of the MSEC Blue Book: Employment Law Resource)

Upcoming Dates May 6-7 (DN), Jul 10-11 (DN), Sep 23-24 (DN), Nov 4-5 (AZ), Dec 10-11 (DN)

Orientation/Onboarding: Building A Positive Connection From Day One * HRCI Who Should Attend: HR Professionals, Managers, and Supervisors Class Description: In this class participants learn how to design a program that can engage new employees, increase job satisfaction, improve productivity and morale, and reduce turnover. Aligning program to business goals, creating a positive first impression, identifying key areas to cover, assigning roles and responsibilities, communicating for maximum impact, and evaluating program effectiveness are all covered in this session. Anticipated Outcomes: Build on the initial enthusiasm of new employees and gain their long-term commitment. Apr 9 (CS) 8:30-4:00 $175 Upcoming Dates Aug 20 (FC), Oct 15 (DN), Dec 17 (CS)

PHR-SPHR Certification Study Program Boot Camp Who Should Attend: HR Professionals interested in obtaining their HR Certification Class Description: MSEC’s interactive study courses assist in preparing for the exam. The employment attorneys and HR professionals are all subject matter experts. Study materials include SHRM Learning System’s study guides on CD, on-line discussion groups, and thousands of practice test questions with explanations. Anticipated Outcomes: In a concentrated time period, obtaining knowledge and information sufficient to take the PHR or SPHR exam successfully. Apr 14-18 (CS), Apr 21-25 (DN) 8:30-4:30 $1,395 Upcoming Dates Oct 16-20 (AZ), Nov 10-14 (DN), Nov 17-21 (FC)

Human Resource classes continued on page 13

April 2014

staffing

core & strategic human resource training

Interviewing and Hiring I * HRCI Who Should Attend: HR Professionals, Managers, and Supervisors Class Description: This session is a step-by-step approach for planning, conducting, and evaluating a structured, behavioral interview. This interactive format combines lecture, video, exercises, and discussion. Participants follow an interview plan, analyze applications, conduct behavioral interviews, and select the best candidate. Anticipated Outcomes: Ask effective, legally-compliant questions to successfully interview your next applicant. Apr 17 (DN) 8:30-4:00 $175 Upcoming Dates Jun 4 (DN), Jul 16 (DN), Aug 19 (FC), Sept 18 (DN), Oct 7 (DN), Nov 20 (DN)

Recruiting: The Strategy and the Tactics * HRCI Who Should Attend: HR Professionals responsible for recruiting Class Description: Participants develop of a strategy, learn how to target and evaluate effective internal and external sources, and create an employee referral program. Also discussed are tactics every recruiter needs, using metrics, and a recruiting scorecard. Creative sourcing ideas including using social media are explored. Anticipated Outcomes: Leverage employer branding to attract and engage candidates. Apr 22 (FC) 8:30-4:00 $175 Upcoming Dates May 2 (DN), Sep 17 (DN), Dec 3 (DN)

* The Human Resource Certificate Program

These classes can be taken as part of the Human Resource certificate program. It provides you with a foundation of practical information on key topics and expands your skills in the Human Resources field.

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 13

April 2014

303.894.6732 | registration@msec.org | MSEC.org

technical training

mission critical

Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org 4/1/14

Excel 2007/2010 Charts & Pivot Tables

$179

8:00am - Noon

4/2/14

Access 2007/2010 Intermediate

$350

8:00am - 4:00pm

4/3/14

SharePoint 2013 Level 1

$350

8:00am - 4:00pm

4/4/14

SharePoint 2013 Level 2

$350

8:00am - 4:00pm

4/7/14

SharePoint 2010 Designer L1

$350

8:00am - 4:00pm

4/9/14

Excel 2007/2010 Intermediate

$179

1:00pm - 5:00pm

4/9/14

Excel Formulas & Functions

$179

8:00am - Noon

4/10/14

Excel 2007/2010 Advanced *

$179

1:00pm - 5:00pm

4/10/14

Excel 2007/2010 Basic *

$179

8:00am - Noon

4/11/14

SharePoint 2010 Designer L2

$350

8:00am - 4:00pm

4/11/14

SharePoint 2010 Workflows in Designer

$350

8:00am - 4:00pm

4/14/14

Project 2013 Basic

$350

8:00am - 4:00pm

4/16/14

Time Management with Outlook 2013

$350

8:00am - 4:00pm

4/17/14

Word 2013 Intermediate

$179

8:00am - Noon

4/18/14

Project 2013 Advanced

$350

8:00am - 4:00pm

4/21/14

PowerPoint 2013 Basic *

$179

8:00am - Noon

4/21/14

Word 2013 Advanced *

$179

1:00pm - 5:00pm

4/23/14

Access 2013 Basic *

$350

8:00am - 4:00pm

4/24/14

Excel 2013 Advanced *

$179

8:00am - Noon

4/24/14

Excel 2013 Basic

$179

1:00pm - 5:00pm

4/25/14

Excel 2007/2010 Basic

$179

8:00am - Noon

4/25/14

Excel 2013 Intermediate

$179

1:00pm - 5:00pm

4/28/14

Excel 2007/2010 Intermediate *

$179

8:00am - Noon

4/28/14

PowerPoint 2013 Intermediate *

$179

1:00pm - 5:00pm

4/29/14

Excel 2007/2010 Advanced

$179

1:00pm - 5:00pm

4/29/14

PowerPoint 2013 Advanced

$179

8:00am - Noon

Mission Critical now has two locations. * Classes with an asterisk will be held at the DTC Critical Systems Training Center. All other classes will be held at Downtown Denver Mission Critical Systems Training Center. See 2014 Training Catalog for addresses. (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO | (GR) Greeley, CO (GJ) Grand Junction, CO | (CP) Casper, WY

April 2014

The greatest danger a team faces isn’t that it won’t become successful, but that it will, and then cease to improve. - Mark Sanborn Could your team be stronger? Is it reaching its full potential? Are there unaddressed challenges? Is the team cohesive and functioning at peak efficiency? The bottom line is: all teams can be improved and be more successful. MSEC is offering a new service, Team Contour, to help your teams achieve optimal performance.

Why Team Contour?

Team Contour evaluates the team collectively rather than the individual members. It is one of the first team measurement tools that accurately measures a team’s performance level and provides targeted approaches for making the whole team more effective. Most team measurement tools focus on the team member’s personality or individual team member roles and do not diagnose team performance.

In contrast Team Contour:

• Delivers an in-depth picture based on proven team competencies including team actions, leadership, relationships, and mindset • Provides a comprehensive, survey-based approach to team assessment • Helps teams address the right issues

How does it work?

The Team Contour tool evaluates teams across five areas essential to team effectiveness. Results of the assessment are benchmarked against top performing teams and for differentiating between top, middle, and low performing teams.

How the team benefits

• Zeros in on the aspects of team performance that must be improved to increase team effectiveness • Easily identifies gaps between the team member’s perspectives and the team leader’s • Identifies from team members and key stakeholders perspectives an accurate analysis of the team’s functioning and performance • Helps create a team targeted development strategy

How the organization benefits

• Organizational success—strong teams are the backbone of successful businesses • Strong teams reverse an organization’s high turnover, low morale, low productivity, and low customer service • Teams are helped to reach their full potential

How a stakeholder benefits

• Provides a mechanism for a stakeholder to have a voice • Greater opportunity for stakeholder to have expectations met • Increases alignment between team, stakeholders, and ultimately the organization Call 800.884.1328 for more comprehensive information. Or visit MSEC.org

800.884.1328 • MSEC.org