August 2013 MSEC Training Guide by MSEC

MSEC Training Guide | August 2013

Cool Off with Our Training

Contents LEGAL COM PLIAN CE

MSEC MEMBERSHIP WEBINAR

Employment Law & Labor Relations Issues

Do you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us for a free webinar and learn how to maximize your membership.

3-5 HEALTHCARE REFORM LEARNIN G ZONE

Aug 8, 10:00am-11:00am (MDT)

COM PENSATION & BENEFITS

7 DEVELOPMENT Support & Administrative Satff

8 3 EASY WAYS TO REGISTER FOR MSEC CL ASSES!

DEVELOPMENT Communication

1. Call 303.894.6732

DEVELOPMENT

2. Email registration@msec.org

Training & Personal Development

3. Go Online MSEC.org

10 DEVELOPMENT Supervision

11-12 STAFFIN G

FOLLOW MSEC

Core & Strategic Human Resource Training

13 MISSION CRITI C AL Technical Training

August 2013

Most classes listed are also available as on-sites. See MSEC 2013 Training Catalog for full class descriptions.

303.894.6732 | registration@msec.org | MSEC.org

Training in Focus MSEC remains committed to providing quality, innovative and convenient training for our membership. Our August training schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Focus in Training” section, we will suggest a variety of classes and recommend who might benefit the most from attending them. Be sure to peruse the whole guide so you don’t miss any of our great offerings!

PAY & BENEFITS COBRA Workshop p 3 HIPAA: Health Insurance Portability and Accountability Act p 3 Wage and Hour Workshop p 3 Webinar! It’s Complicated: 10 Tips to Control Health Care Costs p 7 Compensation Administration I— Base Pay Design and Development p 7

HR STRATEGIC TRAINING Harvard Business Series: Greenpeace’s Unfriend Coal Campaign and Facebook p 11 HR Metrics and Analytics: Focusing on What is Important p 13

SUPERVISOR TRAINING Performance Documentation Skills for Supervisors p 4 Harassment Prevention for Managers and Supervisors p 5 Business Writing for Managers p 9 Supervision: Core Competencies p 11 Managing From Your Strengths p12

August 2013

LEGAL COMPLIANCE

EMPLOYMENT LAW & LABOR RELATIONS ISSUES

COBRA Workshop * HRCI Who Should Attend: HR Professionals, Benefit and Risk Managers Class Description: This class will provide a strong working knowledge of the Consolidated Omnibus Budget Reconciliation Act (COBRA) to satisfy your compliance obligations. Know which plans are subject to COBRA, when COBRA must be offered, and what coverage is offered to whom and for how long. Also reviewed are the COBRA election process, premiums and payment, and required notices. Anticipated Outcomes: Develop and follow a COBRA-compliant process. Aug 1 (AZ), 8:30-11:30 $125 Upcoming Dates - Sep 24 (DN), Dec 5 (DN)

HIPAA: Health Insurance Portability and Accountability Act * HRCI Who Should Attend: HR Professionals, Benefit and Risk Managers Class Description: This is an overview of the privacy rules and portability requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the HITECH Act from a Human Resource perspective. The session will review key terms under the rules, including Protected Health Information (PHI), covered entities, and business associates. Also discussed are special enrollment rights, certificates of creditable coverage, and security requirements including reporting requirements for security breaches. Anticipated Outcomes: Apply a clear understanding of legal requirements to workplace circumstances. Aug1 (AZ), 8:30-12:15 $125 Upcoming Date - Oct 18 (DN)

Negotiation for Win/Win Results ** HRCI Who Should Attend: Anyone negotiating on behalf of an employer Class Description: Do you have professional conversations involving conflicting needs and wants? Then, like it or not, you are engaging in negotiations. Participants experience all phases of the negotiation process including analysis, preparation, and discussion, through practical exercises and negotiating problems of varying degrees of difficulty. Mediation will also be analyzed and discussed. The approach of this seminar is to improve skills so that oneâ&#x20AC;&#x2122;s interests are achieved while preserving the relationship between the parties. Anticipated Outcomes: Gain a strong foundation in negotiation practices for effective results. Aug 6 (DN), 8:30-3:00 $175

Wage and Hour Workshop * HRCI Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Class Description: Learn what the laws cover and which industries are exempt, along with recordkeeping requirements, exemptions from overtime, and how to change status for those improperly classified as exempt. Also discussed are compensable hours of work-travel time, on-call, and training, alternative work weeks, compensation included in straight time and overtime calculation, and other topics covered by these laws. Anticipated Outcomes: Understand wage laws and their numerous, counter-intuitive regulations. Aug 6 (DN), 8:30-3:30 $209 Upcoming Date - Nov 4 (DN)

Affirmative Action Workshop: An Introduction * HRCI Who Should Attend: EEO managers and all responsible for compliance Class Description: Organizations with government contracts or subcontracts in excess of $50,000 and with 50 or more employees, and financial institutions, need to develop and maintain an affirmative action plan. This session provides fundamentals, describing who is required to have a plan, compliance requirements, parent and subsidiary issues, and the internet applicant rule. Participants learn about statistical reports, workforce analyses, adverse impact plans, action-oriented programs, compliance reviews, hiring, and compensation issues. Anticipated Outcomes: Take appropriate steps before your organization is confronted with a DOL audit. Aug 7-8 (DN), 8:30-4:30 (day 1) $250 8:30-12:00 (day 2) Upcoming Date - Oct 29-30 (DN)

Upcoming Dates - Oct 1 (DN), Dec 3 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 3

August 2013

303.894.6732 | registration@msec.org | MSEC.org

EMPLOYMENT LAW & LABOR RELATIONS ISSUES Managing the Ill or Injured Worker under the ADA, FMLA, and Workers’ Compensation * HRCI Who Should Attend: HR Professionals, Managers and Supervisors Class Description: This advanced seminar requires a working knowledge of the three legal statutes: the Americans with Disabilities Act, Family and Medical Leave Act, and Workers’ Compensation Basics. Participants will learn when a law is triggered, and what to do if more than one law applies in order to manage attendance issues. Additionally, the class will cover when employment can be terminated, how compensation is managed, proper benefit coverage and continuation, and how to address return to work and light duty issues. Anticipated Outcomes: Understand how the complex requirements of each law interact, and develop practical ways to address concerns. Aug 8 (DN), 8:30-3:00 $175 Upcoming Dates - Sep 27 (CS), Oct 7 (DN), Dec 10 (AZ)

Workers’ Compensation: The Advanced Workshop HRCI Who Should Attend: Workers’ compensation specialists and anyone with workers’ compensation responsibilities Class Description: This session provides managers and administrators with information to properly manage injured workers in order to maintain productivity within the bounds of the Colorado Workers’ Compensation Act. Participants learn answers to common problems surrounding the management of workers’ compensation claims, including return to work solutions, leave policies, who is and is not an independent contractor, terminating the injured worker to avoid retaliation, doctor appointments, recreational activities, and cost containment. Anticipated Outcomes: Administering complex claims and tackle day-to-day issues. Aug 9 (DN), 8:30-12:30 $125 Upcoming Date - Oct 25 (DN)

FMLA: A Guide for Human Resources * HRCI Who Should Attend: HR Professionals, Legal Staff Class Description: Participants will gain an understanding of what information you need to comply with this law including the elusive “serious health condition,” employee notice requirements, and managing intermittent leave. Also discussed are administering attendance policies, the new FMLA for military situations, and a review of policy requirements and FMLA forms to properly administer the law. Anticipated Outcomes: Successfully administer FMLA leaves at the workplace. Aug 13 (FC), 8:30-3:00 $175

LEGAL COMPLIANCE

Garnishments and Income Withholding Orders * HRCI Who Should Attend: HR Professionals, Payroll Staff Class Description: Garnishments and other orders are complicated. This class teaches what a valid garnishment is and what types of garnishments attach to employee wages. It also covers how forms of garnishments differ from one another, discusses tax levies and student loan garnishments, and reviews employer obligations for health insurance and national medical support orders. Anticipated Outcomes: Respond to garnishments and income assignments properly. Aug 13 (CS), 8:30-3:00 $175 Upcoming Date - Oct 22 (DN)

Performance Documentation Skills for Supervisors * HRCI Who Should Attend: Managers and Supervisors, HR Professionals Class Description: Participants will learn a simple performance documentation process and understand its importance in preventing legal claims. Using proven techniques, participants will practice writing and maintaining job-related performance documentation. The seminar will focus on how the current legal climate affects supervision, as well as the “how-to’s” of documenting employee actions. Anticipated Outcomes: Develop strong practices, follow a clear process, and avoid potential pitfalls when documenting discipline. Aug 14 (DN), 8:30-12:00 $125 Upcoming Dates - Oct 15 (DN), Oct 28 (GJ), Oct 30 (AZ)

New! Legal Issues in Managing Employees for Human Resources Professionals * HRCI Who Should Attend: HR Professionals, Legal Staff Class Description: This concentrated full-day program offers an overview of the complex legal issues associated with day-to-day employment decisions and actions. This session provides current information on legislation, court decisions, and enforcement procedures that affect the employment relationship. The issues and concerns that impact separation and discharge, including a risk analysis of termination and proper procedures, are explored. (Includes a copy of the MSEC Blue Book: Employment Law Resource)

Anticipated Outcomes: Advise leaders and supervisors about employment law issues armed with a full spectrum of knowledge. Aug 20 (DN), 8:30-4:00 $235

Employment Law classes continued on page 5

Upcoming Dates - Sep 17 (DN), Nov 12 (AZ)

August 2013

LEGAL COMPLIANCE

EMPLOYMENT LAW & LABOR RELATIONS ISSUES

Webinar! Critical Issues in Employment Law—Fair Labor Standards Act: Understanding Overtime Exemptions Who Should Attend: HR professionals and Managers responsible for determining exemptions Class Description: The most frequent mistake employers make in trying to comply with the Fair Labor Standards Act is misclassifying employees as exempt from overtime. While the 2004 updates to the FLSA regulations were intended to help, employers continue to struggle with this issue. This webinar will explore the major FLSA exemptions from overtime and help employers navigate this confusing area of the law. Anticipated Outcomes: Properly assess duties and pay to determine legal exempt and non-exempt status. Aug 22, 1:00-2:00 (MDT) $159 per line New! Stop, Look, and Listen: A Management Guide to Handling Employee Medical Issues Who Should Attend: Managers and Supervisors responsible for applying the FMLA and ADA Class Description: This practical application of the ADA and FMLA for front line managers and supervisors, teaches how to Stop, Look, and Listen. STOP - Do managers know when to stop asking questions that might violate the ADA or GINA? LOOK - Does your management team know what to look for to properly manage an employee’s medical issue? LISTEN - Do managers know how to really listen and hear when an employee is requesting an accommodation under the ADA or leave under the FMLA? Failure in any area could make your organization vulnerable. Anticipated Outcomes: Gain the knowledge to protect your organization from potential legal liability from the FMLA and ADA. Aug 23 (DN), 8:30-11:30 $125

Unemployment Insurance: Challenging Claims and Controlling Costs * HRCI Who Should Attend: HR Professionals, Legal Staff, Managers and Supervisors Class Description: In this session participants will learn who is covered by unemployment insurance, when benefits are awarded, and strategies for lowering unemployment costs. The administrative procedures, including how to respond to the claim, are reviewed and participants engage in a mock appeal hearing where they learn the hearing officer’s decision and rationale. Anticipated Outcomes: Effectively protest unemployment claims and ultimately minimize costs. Aug 29 (DN), 8:30-4:00 $175 Upcoming Date - Oct 10 (CS)

* The Employment Law Certificate Program These classes can also be taken as part of the Employment Law certificate program. This certificate is designed to help you with a clear framework of laws impacting the workplace.

**The Labor Relations Certificate Program These classes can also be taken as part of the Labor Relations certificate program. This program is for those who want a deeper understanding of labor law and union issues.

Harassment Prevention for Managers and Supervisors * HRCI Who Should Attend: HR Professionals, Managers, and Supervisors Class Description: Participants learn what truly constitutes illegal harassment and the meaning of the term “hostile work environment.” Also discussed is the difference between inappropriate conduct and behavior that rises to the level of illegal harassment, along with how to respond properly and prevent retaliation claims. Especially helpful are strategies to address defenses to employer liability and inappropriate behavior that may lead to illegal harassment, as well as how to respond properly to complaints and how to prevent retaliation claims. Anticipated Outcomes: Fully trained managers and supervisors who understand how to stop harassment at your workplace. Aug 27 (DN), 8:30-11:30 $125 Upcoming Dates - Sep 5 (GR), Sep 12 (AZ), Nov 18 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 5

August 2013

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START

Please refer to the MSEC Health Care Reform Learning Zone at MSEC.org for more detailed information about the terms and process described below.

Does the employer have at least 50 FT (30 hrs/wk) and FTE employees? • FTE = total PT hrs (up to 120 hrs per employee) and divide by 120 • Back out seasonal employees working < 120 days • Control group rules apply

PENALTY APPLIES “No Coverage “ Penalty Section 4980(H)(a) • $2,000 per FT employee

(minus 30) • 30 employee reduction applied pro-rata based on # of FT employees per control group member • Penalty assessed monthly • Penalties adjusted to inflation after 2014

NO PENALTY

YES NO

Minimum Essential Coverage Does the employer provide MEC to at least 95% (or 5 if greater) of its FT employees and their dependent children (up to age 26)? Spousal coverage not required

YES

Did at least 1 FT employee obtain subsidized coverage through the Marketplace/ Exchange?

PENALTY APPLIES “Unaffordable Coverage” Penalty - Section 4980(H)(b)

NO PENALTY

YES

• Lesser of “no coverage”

Minimum Value

Does the health plan pay at least 60% of total cost of EHBs?

Did at least 1 FT employee obtain subsidized coverage through the Marketplace/ Exchange?

YES

Affordable

YES

penalty or $3,000 for each FT employee receiving subsidized coverage through Marketplace • Penalty Assessed Monthly • Penalties adjusted to inflation after 2014

Is the employee portion of the premium for self-only coverage less than 9.5% of household income? Safe Harbors:

Key Point: No Subsidy—No Penalty. Penalties triggered only if a FT employee enrolls in coverage through the Marketplace Exchange and receives a federal subsidy.

• W-2 – Box 1 • Rate of Pay • FPL

Eligibility for Federal Subsidies (Premium Credits or Cost-Sharing Reductions):

YES

NO PENALTY

• Individual’s household income between 100% - 400% of FPL • Individual not otherwise eligible for coverage under governmental plan (e.g. Medicaid/Medicare/Tricare) or affordable employersponsored coverage

EHB - Essential Health Benefits | FPL - Federal Poverty Line | FT - Full Time | FTE - Full-time Equivalent MEC - Minimum Essential Coverage | MV - Minimum Value | PT - Part Time MSEC is providing this chart for informational purposes only and it is not to be construed as legal or tax advice.

August 2013

COMPENSATION & BENEFITS Benefit Administration: The Basics from A to Z HRCI Who Should Attend: HR Generalists, new Benefit Specialists, and anyone wanting an update Class Description: Participants learn the basic concepts of employersponsored benefits including health & welfare, retirement, and medical reimbursement plans. The course includes up-to-date and relevant basic design, legal, and administrative considerations. Individuals participate in skill-building exercises to enhance their understanding of the material, including the role of benefits in a total rewards strategy, design concepts, funding, mandated benefits, compliance with federal laws, including health care reform. Anticipated Outcomes: Understand basic design concepts regarding benefit administration, from retirement to health, and medical spending programs. Aug 7-8 (DN), 8:30-4:00 $295

Payroll Administration: The Ins and Outs Who Should Attend: HR Professionals and those overseeing payroll operations Class Description: Participants learn the basic concepts of the payroll field, including administration, new employee on-boarding, and recordkeeping. Common pitfalls to avoid such as mishandling W4’s and miscalculating an employee’s regular rate are discussed. Participants gain an understanding of how the payroll function affects and is affected by other parts of the organization inlcuding orientation and benefit administration. Anticipated Outcomes: Gain insight and working knowledge of day-to-day payroll administration. Aug 27 (CS), 8:30-12:00 $125 Upcoming Date - Oct 11 (DN)

Upcoming Dates - Oct 1-2 (CS), Oct 24-25 (DN)

Webinar! It’s Complicated: 10 Tips to Control Health Care Costs Who Should Attend: HR and Payroll Professionals Class Description: Employers are concerned about the potential increase in benefits costs with the implementation of health care reform. This webinar will examine 10 cost cutting initiatives to gain control and enhance the quality of benefits offered to your employees. Anticipated Outcomes: Institute effective health care cost saving measures in your organization. Jun 19, 12:00-1:00 (MDT) $159 per line Compensation Administration I— Base Pay Design and Development HRCI Who Should Attend: HR Professionals, Compensation and Benefit Managers Class Description: This class will teach how to develop a Total Rewards philosophy and work with a compensation model that begins with job analysis and introduces internal job evaluation and external market pricing. In addition, elements including pay ranges and building a pay structure that focuses on business alignment will be covered. Hands-on exercises and group discussions assist participants in developing skills for creating, revising or maintaining base pay compensation plans. Anticipated Outcomes: Understand compensation fundamentals and principles to apply in your workplace. Aug 21-22 (CS), 8:30-3:30 $295 Upcoming Date - Dec 3-4 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 7

Month 2013

303.894.6732 | registration@msec.org | MSEC.org

SUPPORT & ADMINISTRATIVE STAFF

DEVELOPMENT

Assertiveness Training for Support Staff * Who Should Attend: Support Staff Class Description: Participants gain the skills to face problems directly and resolve them quickly, handle stressful interpersonal situations effectively, and gain the confidence needed to make difficult decisions without creating resentment, anxiety, or guilt. This seminar focuses specifically on an overview of assertivenes, clarifying complicated issues, stating needs clearly, dealing effectively with criticism and rejection, handling anger and hostility, recognizing and stopping manipulative behavior, and resolving conflict responsibly. Anticipated Outcomes: Successfully manage customers, clients, bosses, and co-workers. Aug 1-2 (DN), 8:30-4:00 $295

Workplace Respect Who Should Attend: Any employee who would like to learn the behaviors to foster workplace respect. Class Description: This valuable course offers an opportunity to investigate some root causes of disrespect and unclear personal boundaries. Participants gain awareness and communication tools to create a better understanding of each personâ&#x20AC;&#x2122;s version of respect so that it can be mutually exchanged. Clarity about what it means to interact with co-workers in a respectful manner and how to more graciously ask for respect from them is covered. Anticipated Outcomes: Use communication tools to create mutual understanding between co-workers. Aug 15 (GJ), 8:30-12:30 $125

Upcoming Date - Dec 4-5 (DN)

Upcoming Dates - Oct 9 (DN), Dec 6 (DN)

Time Management for Support Staff: Creating Balance in Todayâ&#x20AC;&#x2122;s Workplace * Who Should Attend: Support Staff Class Description: Participants learn effective tools helping them manage their activities and priorities in a busy office. Time is spent clarifying values in order to spend more time on what matters most, defining what is likely to overwhelm the day, identifying personal and professional short- and long-term goals, establishing daily goals, prioritizing work to get the most important done first, managing telephone interruptions, unravelling miscommunication and unclear directions, and creating an action plan to manage all the important roles and tasks. Anticipated Outcomes: Identify short and long-term priorities and spend less energy on time wasters and more time on important tasks. Aug 13 (DN), 8:30-4:00 $195

* The Support Staff/Administrative Assistant Certificate Program These classes can also be taken as part of the Support Staff certificate program. This program offers training to help support and administrative staff work effectively with supervisors and customers while meeting organizational goals and personal development needs.

Upcoming Dates - Oct 22 (DN), Dec 10 (DN)

Month 2013

DEVELOPMENT

COMMUNICATION

Group Facilitation Skills HRCI Who Should Attend: Trainers, Supervisors, and Managers Class Description: This session begins by defining facilitation and distinguishing facilitation skills from the role of the facilitator. Participants learn the balance between leading and facilitating by practicing key facilitation skills and identifying and establishing group norms during facilitations. Skills including, observing group dynamics and learning intervention techniques in response are discussed, to help maintain an environment conducive to maximum interaction and productivity. Anticipated Outcomes: Develop the observation and intervention techniques that make an effective facilitator. Aug 6-7 (CS), 8:30-4:30 $295

Developing Interpersonal Communication Skills * Who Should Attend: Employees, Managers, and Supervisors Class Description: This three-day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex communication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Anticipated Outcomes: Develop an action plan to implement changes to communicate more effectively. Aug 20-22 (DN), 8:30-3:30 $420 Upcoming Dates - Sep 24-26 (DN), Oct 29-31 (DN), Dec 4-6 (CS)

Upcoming Dates - Sept 5-6 (DN), Nov 7-8 (DN)

Conflict: Self-Management * Who Should Attend: Managers, Supervisors, and Employees Class Description: This session begins by defining the nature of conflict and then addressing how to build skills for constructive resolution by creating an effective environment and developing compromises for mutual benefit. Participants learn about their personal response to conflict through the assessment of conflict styles, identifying alternative strategies, and conveying understanding. Anticipated Outcomes: Understand conflict patterns, and acquire skills for responding constructively to conflict. Aug 14 (DN), 8:30-4:30 $175 Upcoming Dates - Sep 30 (DN), Oct 22 (DN), Nov 20 (DN), Dec 12 (AZ)

Write It Right Who Should Attend: Employees who have taken Brush-Up English, or employees who want to improve editing and reviewing skills Class Description: Participants learn how to deliver error-free documents by avoiding common mistakes. Classic punctuation pitfalls and error hot spots are identified. Proofreading and working with speed and accuracy are stressed. Techniques for spotting typos are practiced. Formal and informal rules and advantages of each kind are discussed, as is the need to maintain a consistent level of formality. The possibility of writing in partnership with a collegue is explored. Anticipated Outcomes: Develop specific skills necessary for proofreading and editing your own work as well as the work of others. Aug 27 (DN), 8:30-3:30 $220 (Includes lunch) Upcoming Date - Nov 19 (DN)

Business Writing for Managers Who Should Attend: Managers and professionals who must use written communication Class Description: Participants develop skills in planning, writing, and reviewing a variety of writing projects from email to short reports. This â&#x20AC;&#x153;hands-onâ&#x20AC;? workshop includes class exercises, group discussion, and individual guidance, and reviews planning through recognizing the purpose, appraising the reader, and organizing ideas. Writing for the reader is discussed along with choosing the format, creating transitions, and emphasizing main ideas. Anticipated Outcomes: Produce business documents that get positive results. Aug 20 (DN), 8:30-3:30 $205 Upcoming Date - Oct 16 (DN)

* The Communication Mastery Certificate Program These classes can be taken as a part of the Communication Mastery certificate program. Our Communication Mastery certificate explores all aspects of workplace interactions and helps develop a process for building loyalty through effective communication.

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 9

Month 2013

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TRAINING & PERSONAL DEVELOPMENT Train the Trainer * HRCI Who Should Attend: Those who prepare in-house training, deliver group training, or revise existing training packages. Class Description: This course begins by teaching the principles of adult learning and the training cycle. Participants then develop and deliver part of a training program. Videotaping is included in order to help participants understand how their style can be most effective. Note: Participants will give a 15-minute training module on the third day and may wish to bring a training program under development to class. Anticipated Outcomes: Deliver training to groups of three or more effectively and efficiently, with confidence that comes from practice in a training environment. Aug 7-9 (DN), 8:30-4:30 $495 (Includes lunch on days 2&3)

DEVELOPMENT

Designing Training Materials * Who Should Attend: Individuals who prepare in-house training, deliver group training, or revise existing training Class Description: The seminar focuses on creating the supporting written materials such as notebooks, handouts, and visual aids, as well as other learning aids. The class reviews a needs assessment and then helps to calculate development time and costs, identify design resources and constraints, and clarifies learning objectives. Developing training materials is discussed by tying training objectives to material design, considering sequencing options selecting the instructional method and delivery medium, developing a lesson plan, and writing the content. Anticipated Outcomes: Create written materials such as notebooks, handouts, and visual aids to support good training. Aug 21-22 (DN), 8:30-4:30 $295

Upcoming Dates - Oct 2-4 (DN), Dec 2-4 (DN)

Emotional Intelligence at Work Who Should Attend: Formal and informal leaders in organizations desiring greater effectiveness Class Description: Emotional Quotient (EQ) is learning how to consciously utilize your emotions to create optimal results in your relationships with yourself and others. Time is spent building emotional literacy, recognizing patterns, applying consequential thinking, and expanding key relationship skills. Participants learn to develop the five EQ Competencies, including self-awareness, self-regulation, self-motivation, empathy, and relationship skills, and assess their own emotional intelligence through use of a comprehensive assessment. Anticipated Outcomes: Raise your Emotional Quotient at work.

* The Trainer Certificate Program These classes can be taken as part of the Trainer certificate program. This certificate program increases trainersâ&#x20AC;&#x2122; skills so they can contribute to on-going success.

(Includes assessment)

Aug 19-20 (FC), 8:30-4:30

$345

Upcoming Date - Oct 16-17 (DN)

Month 2013

DEVELOPMENT

SUPERVISION

Leadership Through Influence * Who Should Attend: Non-managing professionals, high-level leaders, managers, supervisors, staff personnel, and self-directed or traditional work team members Class Description: Intensive, individual influence skills exercises allow participants to “try on” new techniques in a safe training environment. Team interaction exercises provide insight into how influence operates in team settings. Ten influence tactics give participants a spectrum of techniques to choose from, depending on their situation. The final exercize ties the program together by analyzing a work-specific situation, the influence, the goal, and the desired outcome, power bases, influence tactics, and approach plan. Anticipated Outcomes: Effectively utilize your personal power to influence others. Aug 1-2 (DN), 8:30-4:30 $455

Change Management: Building Resiliency ** HRCI Who Should Attend: Managers, Supervisors, Leaders, or anyone managing change and transitions Class Description: Change in the workplace is inevitable and managers must lead their staff through changes. In this course, participants learn to differentiate between change and transition, use a threephase transition model, and learn the action steps accompanying each phase of the model. Also discussed are the primary emotions and behaviors of people experiencing change, along with the information and support needed as people move through the change process. Anticipated Outcomes: Build resiliency to manage yourself and others through necessary workplace changes. Aug 6 (GR), 8:30-12:30 $125

Upcoming Date - Oct 24-25 (DN)

Buddy to Boss Who Should Attend: New supervisors Class Description: Transitioning from being “one of the team” to “leader of the pack” isn’t easy. It can be confusing for everyone involved and can create tension, resentment, and passive (or not-so passive) resistance. Participants identify what has changed, what has stayed the same, and how relationships with people are essential to success. This class covers the steps to a smooth transition into leadership, recognizing and apply the strengths and abilities participants possess, acknowledging the importance of establishing boundaries and how to do that, and maximizing experience as a “buddy” to help become a “boss.” Anticipated Outcomes: Manage this difficult transition more effectively, develop your own management style, and create the kinds of relationships with your employees that guarantee your success as a new leader. Aug 9 (DN), 8:30-3:30 $195

Creating Effective Work Groups Who Should Attend: Managers, Supervisors, and HR Professionals Class Description: Participants practice realistic ways to lead teams towards greater alignment and deeper levels of commitment. Through a series of exercises and group discussion, participants are immersed in the critical processes that high-functioning teams use to develop alignment of individual goals and values with those of the organization, capitalizing on the unique strengths that comprise a team and ways to apply them to phases of a project, and practicing how to build a vision and mission that supports the ideals of the organization. Anticipated Outcomes: Build and sustain effective work groups. Aug 2 (DN), 8:30-4:30 $175 Supervision: Core Competencies * Who Should Attend: Managers and Supervisors Class Description: Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, enhance listening, and practice delivering effective feedback. Anticipated Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results. Aug 5-6 (DN), Aug 21-22 (CP), 8:30-4:30 $295 Aug 22-23 (DN), 8:30-4:30 Upcoming Dates - Sep 4-5 (AZ), Sep 5-6 (DN), Sep 17-18 (CS), Sep 23-24 (DN), Oct 8-9 (DN), Oct 24-25 (DN), Nov 13-14 (GJ), Nov 21-22 (DN), Dec 5-6 (DN), Dec 12-13 (CS)

Upcoming Dates - Sept 6 (DN), Nov 26 (DN)

Harvard Business Series: Greenpeace’s Unfriend Coal Campaign and Facebook HRCI Who Should Attend: HR Professionals needing strategic credits Class Description: Facebook’s director of policy communications was faced with a situation caused by a YouTube video posted by Greenpeace, which publicly critiqued the environmental sustainability of Facebook’s decision to build a new data center. Greenpeace dubbed these actions the “Unfriend Coal Campaign,” which now had 500,000 followers and had generated numerous media stories. As Facebook had no plans to stop building the facility, the director needed to determine the best course of action for Facebook to take in response to the mounting pressure from Greenpeace to alleviate the increasingly negative attention from media and consumers. Anticipated Outcomes: Approach and review a difficult organizational concern from a strategic standpoint. Aug 13 (DN), 8:30-11:30 $99

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 11

Month 2013

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SUPERVISION Revised! Managing From Your Strengths Who Should Attend: Managers and Supervisors Class Description: This program goes through an integrated process to identify and align all important factors, including defining personal excellence and leadership style, staging and goal setting for personal power, understanding personal preferences for getting work done, and driving values for the work group. Participants also consider career and life vision, empowerment assets, expanding options, building vision, making wiser decisions, claiming and using their own perspective, and taking action using their own style. Anticipated Outcomes: Assess behavior to gain an awareness of your impact, increasing the capacity to lead and motivate others. (Participants must register 3 weeks prior to this workshop).

Aug 14-15 (DN), 8:30-4:30

$395

(Includes Myers-Briggs instrument and the book Lifestyles)

Upcoming Dates - Sep 26-27 (FC), Oct 31-Nov 1 (DN)

Performance Management: Setting the Stage for Success HRCI Who Should Attend: Supervisors and Managers Class Description: This class provides the skills to manage employee performance as an ongoing process and ties the supervisory role to employee and organizational success. Participants learn the essential skills needed to set clear expectations, document key performance behaviors and results, as well as provide ongoing coaching and feedback to employees. Preparing and conducting the appraisal discussion for optimal results is also a part of this class. Anticipated Outcomes: Manage employee performance as an ongoing process and tie it to employee and organizational success. Aug 15 (FC), 8:30-4:00 $175 Upcoming Dates - Sep 25 (DN), Oct 30 (AZ), Nov 20 (DN)

DEVELOPMENT

Webinar! Leadership Series: Leadership Assessment— The Critical First Steps to Transformation Who Should Attend: Managers, Supervisors, and Leaders Class Description: Accurate assessment is vital to leadership development and success. This webinar explores how to recognize the benefits and cautions of 360 feedback, what makes for a useful instrument, and how to engage in a process that deepens insight and creates meaningful development. Anticipated Outcomes: Gain insight and understanding into the correct use of 360 feedback. Aug 26, 12:00-1:00 (MDT) $129 per line Interpersonal Mastery: The Human Element Who Should Attend: Executives, managers, team leaders, team members, OD and Human Resources professionals Class Description: The Human Element® Approach is supported by a research based analyses and built upon the belief that the success of an organization is determined by the quality of the relationships among its customers, managers, and employees. Leaders and teams succeed when they have the emotional and social intelligence, along with tools from this workshop, to be creative and focused. Gain the ability to resolve conflict in a thoughtful, open, and non-judgmental way. Anticipated Outcomes: Advance your knowledge of human behavior in organizations to increase the success of your workplace. Aug 27-29 (DN), 8:30-4:30 $485 Upcoming Dates - Oct 1-3 (GR), Nov 19-21 (DN)

* The Supervision Certificate Program These classes can be taken as a part of the Supervisor certificate program. This program builds skills and knowledge on the following topics: motivation, communication, and employee development.

Business Basics * HRCI Who Should Attend: Entry-level Supervisors and those wanting an understanding of business fundamentals Class Description: This seminar will provide an overview of the strategic planning, operations management, and quality tools used in today’s businesses. Instruction, exercises, and case studies are used to illustrate the fundamental concepts used by managers to make in-formed decisions. Understanding the role of strategic planning, scanning the business environment, analyzing internal vs. external environments, and conducting a S.W.O.T. analysis are all reviewed, along with other topics related to the fundamentals of business. Anticipated Outcomes: Understand the building blocks of successful business practices. Aug 20 (DN), 8:30-4:30 $245

** The Advanced Supervision Certificate Program These classes can be taken as a part of the Advanced Supervision certificate program. As you continue to develop your management skills, this program offers the next step of advancement and expands your capacity to lead.

Upcoming Date - Oct 23 (DN)

Month 2013

STAFFING

CORE & STRATEGIC HUMAN RESOURCE TRAINING

Orientation/Onboarding: Building A Positive Connection From Day One * Who Should Attend: HR Professionals, Managers, and Supervisors Class Description: In this class participants learn how to design a program that can engage new employees, increase job satisfaction, improve productivity and morale, and reduce turnover. Aligning program to business goals, creating a positive first impression, identifying key areas to cover, assigning roles and responsibilities, communicating for maximum impact, and evaluating program effectiveness are all covered in this session. Anticipated Outcomes: Build on the initial enthusiasm of new employees and gain their long-term commitment. Aug 6 (GJ), 8:30-4:00 $175 Upcoming Dates - Oct 16 (DN), Oct 17 (FC), Nov 15 (CS)

Recordkeeping: What, Where, and for How Long? * HRCI Who Should Attend: HR Professionals who work with records on a daily basis Class Description: Participants learn why particular records are kept, what is kept, and for how long. The practical management of records is covered, along with regulatory and administrative concerns. Also included are considerations for going paperless, and what should be kept and what should be discarded. Anticipated Outcomes: Simplify the recordkeeping process at your workplace. Aug 8 (FC), 8:30-12:00 $125

Revised! HR Metrics and Analytics: Focusing on What is Important * Who Should Attend: HR Managers and professionals, business owners Class Description: Participants learn ho w to enhance HR’s value using data, statistics and analytics. In this session, partipants will be provided with formulas and calculators and given the opportunity to apply measurement concepts to realistic business scenarios and problem solving activities. In this way, those attending learn the importance of HR metrics, define measurement literacy, identify the right metrics, connect HR programs to productivity and profitability, and use data, formulas, and statistical tools to support strategy and drive change. Anticipated Outcomes: Enhance HR’s value using data, statistics, and analytics. Aug 14 (DN), 8:30-4:00 $175 Upcoming Dates - Oct 9 (AZ), Oct 31 (DN)

* The Human Resource Certificate program These classes can be taken as part of the Human Resource certificate program. It provides you with a foundation of practical information on key topics and expands your skills in the Human Resources field.

Upcoming Dates - Sep 6 (DN), Nov 14 (DN)

Retaining and Engaging Employees: What Employees Really Care About * HRCI Who Should Attend: HR Professionals, Managers, and Supervisors Class Description: Participants learn to build effective programs and create an environment that values employees by exploring the many factors involved in an employee’s decision to stay or leave. Factors considered include key engagement issues, organizational culture, hiring practices, employee development, management practices, and total rewards. Anticipated Outcomes: Develop effective engagement practices. Aug 8 (DN), 8:30-12:00 $125 Upcoming Date - Nov 4 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 13

August 2013

303.894.6732 | registration@msec.org | MSEC.org

TECHNICAL TRAINING

MISSION CRITICAL

Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org Aug 1

Excel Formulas & Functions

$179

8:00am - Noon

Aug 1

PowerPoint 2007/2010 Advanced

$179

1:00pm - 5:00pm

Aug 2

Excel 2007/2010 Basic

$179

8:00am - Noon

Aug 5

SharePoint 2013 Workflows in Designer

$350

8:00am - 4:00pm

Aug 6

Excel 2007/2010 Charts & Pivot Tables

$179

8:00am - Noon

Aug 6

Excel 2007/2010 Intermediate

$179

1:00pm - 5:00pm

Aug 7

Project 2010 Advanced

$350

8:00am - 4:00pm

Aug 8

Excel 2007/2010 Advanced

$179

8:00am - Noon

Aug 8

Excel Workshop

$100

1:00pm - 5:00pm

Aug 9

SharePoint 2010 Designer L1

$350

8:00am - 4:00pm

Aug 9

Word 2007/2010 Advanced

$179

8:00am - Noon

Aug 12-16

SharePoint IT Admin 2013

$2200

8:00am - 4:00pm

Aug 19-23

ITIL: Foundations

$1850

8:00am - 4:00pm

Aug 19

SharePoint 2010 Level 1

$350

8:00am - 4:00pm

Aug 20

SharePoint 2010 Level 2

$350

8:00am - 4:00pm

Aug 21

SharePoint Workshop

$100

8:00am -Noon

Aug 22

Excel 2007/2010 Basic

$179

8:00am - Noon

Aug 22

Excel 2007/2010 Intermediate

$179

1:00pm - 5:00pm

Aug 23

PowerPoint 2007/2010 Basic

$179

8:00am - Noon

Aug 26

SharePoint 2010 Designer L2

$350

8:00am - 4:00pm

Aug 27

PowerPoint 2007/2010 Intermediate

$179

8:00am - Noon

Aug 27

PowerPoint Workshop

$179

1:00pm - 5:00pm

Aug 28

Excel 2007/2010 Advanced

$179

8:00am - Noon

Aug 28

SharePoint 2010 Workflows in Designer

$350

8:00am - 4:00pm

Aug 29

Access 2007/2010 Intermediate

$350

8:00am - 4:00pm

All technical training classes will be held at Downtown Denver Mission Critical Systems Training Center unless otherwise indicated. See 2013 Training Catalog for addresses. (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO | (GR) Greeley, CO (GJ) Grand Junction, CO | (CP) Casper, WY

August 2013

Training Test Drive High Quality Training Guaranteed!

Friday, August 16, 2013 â&#x20AC;˘ 8:30am - 3:30pm

Free Event! Lunch Included!