MSEC
JULY-AUGUST TRAINING GUIDE | 2016
One Membership. Limitless Benefits.
CONTENTS / JULY-AUGUST 2016
Legal Compliance 3 Compensation & Benefits 7 Professional Development
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Management & Leadership 13 HR Management 17 Mission Critical Technical Training 21
ON THE COVER
Roses are red, violets are blue. MSEC has plenty of classes for you! Ok, so we couldn’t think of a good rhyme for carnations! One Membership. Limitless Benefits.
MSEC MEMBERSHIP MEETINGS
Do you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us each month for a free breakfast or lunch and learn how to maximize your membership.
Hot Topics in Hiring in 2016 July 7 Webinar 10:00-11:00 (MST) August 4 Lunch (Denver )
GET SOCIAL WITH MSEC
Go to MSEC.org and click on the social media links to follow, connect, and like!
EMAILS
Receive updates on all of our upcoming training through emails. Go to MSEC.org to sign up for weekly training updates.
CONTACT US Denver 1799 Pennsylvania Street Denver, CO 80203 303.839.5177 Colorado Springs 6385 Corporate Drive, Suite 302 Colorado Springs, CO 80919 719.667.0677 Salt Lake City 175 West 200 South, Suite 2005 Salt Lake City, UT 84101 801.364.8479 Fort Collins 2950 E. Harmony Road, Suite 255 Fort Collins, CO 80528 970.223.4107 Scottsdale 7975 N. Hayden Road, Suite D-280 Scottsdale, AZ 85258 602.955.7558
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July-August 2016
303.894.6732 | registration@msec.org | MSEC.org
TRAINING IN FOCUS
MSEC remains committed to providing quality, innovative and convenient training for our membership. Our July August training schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Training in Focus” section we will highlight a variety of classes. Be sure to peruse the whole guide so you don’t miss any of our great offerings!
EARN YOUR TRAINER CERTIFICATE. THESE CLASSES WILL HELP YOU GET THERE! Train the Trainer p 11 Developing Presentation Skills p 9 Training Activities p 11 Creating Training Materials p 8
CERTIFICATE PROGRAMS
MSEC offers 11 different certificate programs to help your managers and employees become well-rounded in their field of endeavor. Refer to the MSEC 2016 Training Catalog or go to MSEC.org to see what classes fulfill the various certificate program requirements.
• Advanced Supervision Certificate Program • Business Applications Certificate Program • Coaching Certificate Program • Communication Mastery Certificate Program • Employment Law Certificate Program • Human Resource Certificate Program • Professional Development Certificate Program • Professional Management Recognition Plaque • Strategic Human Resource Certificate Program • Supervision Certificate Program • Support Staff/Administrative Assistant Certificate Program • Trainer Certificate Program NOTE
Most classes listed are also available as an on-site. See MSEC 2016 Training Catalog for full class descriptions.
GET CREDIT
HR is evolving and we want to help. To support our members in their continuing quest for professional development, we are now a Preferred Provider for the new SHRM-CP and SHRM-SCP Certifications. Be sure to enter MSEC classes for SHRM certification. We will continue to offer HRCI credits as a Preferred Provider as well. An HRCI or SHRM in the class description means the class has been pre-approved.
REGISTER 1. Call 303.894.6732 2. Email registration@msec.org 3. Go online to MSEC.org
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah
July-August 2016
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LEGAL COMPLIANCE ADA and FMLA for Managers and Supervisors: Stop, Look, and Listen SHRM This session is the next evolution in compliance training: a practical application of the ADA and FMLA for front line managers and supervisors. Participants learn when to stop behavior that might violate the ADA or GINA; what to look for to properly manage an employee’s medical issue; and, when to listen and hear when an employee is requesting an accommodation under the ADA or leave under the FMLA. Outcomes: Protect employers from ADA and FMLA liability by stopping, looking, and listening. Who Should Attend: Front line managers and supervisors responsible for the application of the ADA and FMLA Sep 6 (GS), Sep 7 (GJ) 8:30-12:00 $130 NEW! Affordable Care Act: A Guide for Human Resources and Benefits Professionals HRCI SHRM This half-day class gives participants the tools to determine obligations and compliance with the Affordable Care Act. An overview of the law and its history will be provided, as well as examples of calculations for full time, part time, and variable employees. The class will outline how to set up a measurement period and stability period, and examine the potential fines for multiple scenarios in detail. Outcomes: Have a clear picture of what is required under the Affordable Care Act. Who Should Attend: HR professionals and benefit managers Aug 16 (UT), Aug 29 (DN) 8:30-12:00 $130 Upcoming Dates Oct 11 (AZ), Oct 18 (CS), Nov 14 (DN)
Americans with Disabilities Act: Managing Disabilities in the Workplace HRCI SHRM Many employers are wondering if there is anyone who is not disabled under the new law, and this course provides that answer along with other important aspects. These include why it is important to properly identify the essential functions of a job, how to engage in the interactive process and identify potential accommodations, when an accommodation is “reasonable,” and what to do if there is no reasonable accommodation. Outcomes: Effectively respond to employees with disabilities and maintain a productive workplace. Who Should Attend: HR professionals, legal staff, managers, and supervisors Jul 19 (DN), Aug 2 (FC) 8:30-3:00 $185 Upcoming Dates Jul 19 (DN), Aug 2 (FC), Sep 29 (DN)
Basic I-9 Compliance HRCI SHRM New forms have new requirements! Fines are increasing and so is enforcement. This seminar covers the I-9 process including initial verification of work authorization, re-verification, correcting errors on I-9s, and conducting internal audits. Participants will also receive up-to-date information regarding worksite enforcement activities by Immigration and Customs Enforcement (ICE), E-Verify, and best practices for employment eligibility verification. Outcomes: Know everything you need to about I-9 compliance and filling out the new forms. Who Should Attend: HR and recordkeeping professionals Aug 4 (DN), Aug 9 (FC) 8:30-12:30 $130 Upcoming Dates Aug 4 (DN), Aug 9 (FC), Nov 14 (DN)
Revised! Crafting Compliant Handbook Policies and Employee Agreements HRCI SHRM This half-day class will give participants the tools to craft a handbook and employee agreements that comply with NLRB guidance and case law. The NLRB spends an inordinate amount of its time prosecuting non-union employers for seemingly innocuous policies and agreements that it says may restrict or discourage protected activity, and MSEC wants to help its members avoid finding themselves in a federal hearing. The session provides a brief overview of National Labor Relations Act (NLRA), including unfair labor practices, investigations, penalties, and how to prevent and defend against unfair labor practice charges. Outcomes: Craft a handbook and employee agreements that comply with NLRB guidance and case law. Who Should Attend: HR professionals, managers, supervisors, in-house counsel, policy Aug 30 (CS) 8:30-12:00 $130 Upcoming Dates Aug 30 (CS), Sep 1 (DN), Nov 4 (DN)
Discrimination in the Workplace: The Law of EEO HRCI SHRM This is an overview of federal and state civil rights laws, along with practical tips employers can implement to reduce exposure for discrimination charges. Participants apply a knowledge of EEO law to real-life scenarios, after learning what constitutes employment discrimination. Preventing claims and responding to employee complaints are also discussed, along with how to protect against retaliation complaints and recent legal developments in discrimination law. Outcomes: Understand EEOC processes and theories of discrimination to prevent claims. Who Should Attend: HR professionals, managers, and supervisors Jul 21 (DN) 8:30-3:30 $185 Upcoming Date Oct 5 (DN)
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July-August 2016
303.894.6732 | registration@msec.org | MSEC.org
LEGAL COMPLIANCE Drug and Alcohol: DOT/Federal Motor Carrier Drug and Alcohol Testing Regulations This class certifies supervisors for Department of Transportation (DOT) mandated drug and alcohol testing procedures, and includes determination of reasonable suspicion, and detection of physical, behavioral, speech, and performance indicators of alcohol and drug misuse. Policy considerations are reviewed, as well as acquiring drug and alcohol testing information from previous employers. Outcomes: Certification for detecting signs of misuse and follow proper procedures. Who Should Attend: All levels of management in the transportation industry Jul 15 (DN) 8:30-12:30 $130
Investigations in the Workplace: Two-Day Workshop HRCI SHRM This two-day workshop is a combination of interactive role playing, mock investigation practice, lecture, and group discussion. Participants practice issue-spotting, interview documentation, and strategies for handling all investigation issues. When, what, how, and why to investigate is covered along with the structure and content of investigation reports. Outcomes: Follow clear practices to successfully conduct investigations. Who Should Attend: HR professionals, legal staff, and those responsible for investigations Jul 19-20 (DN) 8:30-4:00 $310 Upcoming Date Sep 7-8 (DN)
Upcoming Date Nov 4 (DN)
FMLA: A Guide for Human Resources HRCI SHRM Participants gain needed information to comply with this law including “serious health condition,” employee notice requirements, and managing intermittent leave. Also discussed are administering attendance policies, military situations, and a review of policy requirements and FMLA forms. Outcomes: Successfully administer FMLA leaves at the workplace. Who Should Attend: HR Professionals and Legal Staff Jul 21(AZ), Aug 31 (DN) 8:30-3:00 $185 Upcoming Dates Oct 14 (DN), Nov 10 (AZ)
Harassment Prevention for Managers and Supervisors HRCI Participants learn about the meaning of the term “hostile work environment,” and the difference between inappropriate conduct and illegal harassment, along with how to respond properly and prevent retaliation claims. Especially helpful are strategies to reduce employer liability, what behavior may lead to illegal harassment, and how to prevent retaliation claims. Outcomes: Understand how to respond to and stop harassment at your workplace. Who Should Attend: HR professionals, managers, and supervisors Aug 9 (AZ) 8:30-11:30 $130 Upcoming Dates Sep 1 (DN), Sep 13 (FC), Nov 15 (DN)
Legal Issues for Human Resources Professionals HRCI SHRM This concentrated full-day program offers an overview of the complex legal issues associated with day-to-day employment decisions and actions. This session provides current information on legislation, court decisions, and enforcement procedures that affect the employment relationship. The issues and concerns that impact separation and discharge, including a risk analysis of termination and proper procedures, are explored. (Includes a CD copy of the MSEC Blue Book: Employment Law Resource). Outcomes: Advise leaders and supervisors about employment law issues armed with a full spectrum of knowledge. Who Should Attend: HR professionals, legal staff Jul 26 (DN) 8:30-4:00 $245 Upcoming Date Oct 27 (DN)
Legal Issues for Supervisors and Managers HRCI SHRM This seminar reviews key federal and state laws affecting the employment decisions that managers and supervisors make. It walks participants through issues such as employment-at-will, and the importance of understanding employee handbooks. Also covered are legal topics relating to interviewing and selection, civil rights, safety issues, pay practices, and termination. (Includes a CD copy of the MSEC Blue Book: Employment Law Resource).
Outcomes: Make legally informed management decisions in managerial and supervisory roles. Who Should Attend: Managers and supervisors Aug 16 (DN) 8:30-4:00 $245 Upcoming Dates Sep 13 (UT), Oct 6 (DN), Nov 30 (DN)
CONTINUED
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah
July-August 2016
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LEGAL COMPLIANCE Managing the Ill or Injured Worker under the ADA, FMLA, and Workers’ Compensation HRCI SHRM This advanced seminar requires a knowledge of the Americans with Disabilities Act, Family and Medical Leave Act, and Workers’ Compensation Basics. Participants learn when a law is triggered, and what to do if more than one law applies. Additionally, the class will cover attendance, termination, compensation, benefit coverage, return-to-work, and light duty issues. Outcomes: Understand how the complex requirements of each law interact, and develop practical ways to address concerns. Who Should Attend: HR professionals, managers, and supervisors Aug 8 (DN) 8:30-3:00 $185 Upcoming Dates Sep 27 (CS), Oct 25 (DN), Nov 15 (FC), Dec 8 (AZ)
Reasonable Suspicion: Detecting Drugs and Alcohol Use in the Workplace This seminar trains employers to recognize the signs and symptoms of on-the-job impairment by drugs or alcohol. This seminar includes an in-depth discussion of the signs and symptoms of alcohol use and the five drugs most commonly tested for, an in-depth look at the evolving legal status of marijuana, when drug tests are conducted, methodologies of drug testing, and how to engage with an employee suspected of on-the-job impairment. Outcomes: Recognize the signs and symptoms of on-the- job impairment by drugs or alcohol. Who Should Attend: All levels of management July14 (FC), Aug 23 (GS), Aug 24 (GJ) 8:30-12:00 $130 Upcoming Date Oct 12 (DN)
Revised! Seven Essential Steps for Determining and Defending Employee Discipline This informative and interactive class allows participants to work with and examine the basic principle underlying proper disciplinary procedures. Instruction, real life scenarios, and interactive discussions are used to provide participants with the practical knowledge needed to prove just cause. Outcomes: Plan and outline the steps for defensible terminations. Who Should Attend: Managers and HR professionals Aug 15 (DN) 8:30-4:00 $185 Upcoming Dates Oct 24 (DN), Nov 17 (FC)
Wage and Hour Workshop HRCI SHRM Learn what the laws cover and which industries are exempt, along with recordkeeping requirements, exemptions from overtime, and how to change status for those improperly classified as exempt. Also discussed are compensable hours of work-travel time, on-call, and training, alternative work weeks, compensation included in straight time and overtime calculation, and other topics covered by these laws. Outcomes: Understand wage laws and their numerous, counterintuitive regulations. Who Should Attend: HR professionals, legal staff, managers, and supervisors Aug 2 (DN) 8:30-4:00 $219 Upcoming Dates Oct 4 (AZ), Oct 6 (FC), Nov 2 (DN)
Workers’ Compensation Basics HRCI Participants are introduced to the basic provisions and procedures of the Colorado Workers’ Compensation Act. Coverage under the Act is explored, along with the employer’s obligation, ensuring compliance, and avoiding penalties. Benefits awarded by the act are explained, along with when an injury is compensable, and limitations on mental or emotional stress benefit awards. Outcomes: Properly report and investigate work related injuries and close claims. Who Should Attend: HR professionals and those handling workers’ compensation claims Jul 8 (DN), Aug 9 (CS) 8:30-4:00 $205 Upcoming Date Sep 23 (DN)
Workers’ Compensation: The Advanced Workshop HRCI SHRM This session provides managers and administrators with information to properly manage injured workers in order to maintain productivity within the bounds of the Colorado Workers’ Compensation Act. Participants learn answers to common problems surrounding the management of workers’ compensation claims, including return to work solutions, leave policies, who is and is not an independent contractor, terminating the injured worker to avoid retaliation, doctor appointments, recreational activities, and cost containment. Outcomes: Administering complex claims and tackle day-to-day issues. Who Should Attend: Workers’ compensation specialists and anyone with workers’ compensation responsibilities Aug 5 (DN) 8:30-12:30 $130 Upcoming Date Oct 21 (DN)
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July-August 2016
303.894.6732 | registration@msec.org | MSEC.org
LEGAL COMPLIANCE
Legal Questions? Call MSEC
MSEC attorneys are just a phone call away! Our members have easily-accessible resources to ensure they stay in compliance with the law. These legal tool resources are included in MSEC membership: Weekly and monthly newsletters with the latest in employment law and HR FYI’s that supply the answers to frequently asked questions MSEC Employment Law Resource: The Blue Book CCH Answers Now And More! Please call us at 800.884.1328 or visit MSEC.org for more information.
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah
July-August 2016
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COMPENSATION AND BENEFITS Benefit Update Conference Our Benefit Update Conference features well-known industry leaders and experts in the field of benefit management and consulting. Learn about the most current updates to health care reform, recent legislative and regulatory developments impacting health and welfare and retirement plans, and trends that directly affect your benefit programs. Outcomes: Keep up to date on benefit issues to remain compliant and competitive in the market place. Who Should Attend: HR professionals, benefit administrators, business owners, financial officers, plan trustees and fiduciaries, benefit producers, and corporate counsel July 11 (FC), July 19 (DN) 8:30-3:40 $179 (includes lunch) July 21 (CS), July 26 (GJ)
FREE! Salary Survey Data: Making Sense of the Numbers This session, particularly helpful to those new to the survey process covers questionnaire and its mechanics, survey methodology, what to look for when using surveys and a special look at MSEC surveys. Outcomes: Understand the basics of collecting and interpreting wage and salary survey data. Who Should Attend: Anyone who reviews salary data to make decisions for the organization Jul 8, Oct 3 (DN) 8:30-11:30 FREE!
Benefit Administration: The Basics from A to Z HRCI SHRM Participants learn the basic concepts of employer-sponsored benefits including health and welfare, retirement, and medical reimbursement plans. The course includes up-to-date and relevant basic design, legal, and administrative considerations. Individuals participate in skill-building exercises to enhance their understanding of the material, including the role of benefits in a total rewards strategy, design concepts, funding, mandated benefits, and compliance with federal laws, including health care reform. Outcomes: Understand basic design concepts regarding benefit administration, from retirement to health, and medical spending programs. Who Should Attend: HR generalists, new benefit specialists, and anyone wanting an update? Aug 3-4 (DN) 8:30-4:00 $310 Upcoming Dates Oct 20-21 (DN)
Compensation Administration I—Base Pay Design and Development HRCI SHRM This class will teach how to develop a Total Rewards philosophy and work with a compensation model that begins with job analysis and introduces internal job evaluation and external market pricing. In addition, elements including pay ranges and building a pay structure that focuses on business alignment will be covered. Hands-on exercises and group discussions assist participants in developing skills for creating, revising or maintaining base pay compensation plans. Outcomes: Understand compensation fundamentals and principles to apply in your workplace. Who Should Attend: HR professionals, compensation and benefit managers Aug 17-18 (DN) 8:30-3:30 $310
July 11 – Fort Collins/Loveland July 19 – Denver, CO July 21 – Colorado Springs, CO July 26 – Grand Junction, CO $199 per person (includes lunch), $179 per person for 3 or more from the same organization. All conference times will be from 8:30am–3:40pm Register today by calling 800.884.1328 or visit MSEC.org for more information!
Upcoming Dates Oct 13-14 (DN), Nov 29-30 (DN)
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July-August 2016
303.894.6732 | registration@msec.org | MSEC.org
PROFESSIONAL DEVELOPMENT Assertiveness Training for Support Staff Participants gain the skills to face problems directly and resolve them quickly, handle stressful interpersonal situations effectively, and gain the confidence needed to make difficult decisions without creating resentment, anxiety, or guilt. This seminar focuses specifically on an overview of assertiveness, clarifying complicated issues, stating needs clearly, dealing effectively with criticism and rejection, handling anger and hostility, recognizing and stopping manipulative behavior, and resolving conflict responsibly. Outcomes: Successfully manage customers, clients, bosses, and co-workers. Who Should Attend: Support staff Jul 28-29 (DN) 8:30-4:00 $310 Upcoming Dates Jul 28-29 (DN), Nov 30-Dec 1 (DN)
Communication Tools for Maximizing Performance Participants improve their ability to understand people better, turn on or off emotions in different circumstances, and develop and maintain trust, rapport, and influence with others. How to deal with difficult people and situations by learning, thinking in an outcome oriented way, and discovering what is important to another person or group is explored. Also reviewed is how to gather and organize information systematically to clarify problematic situations and to identify clear goals. Outcomes: Put into action practical communication methods, skills, and techniques. (A follow up study guide is provided to practice the skills taught.) Who Should Attend: Managers and employees whose success depends on the ability to relate to others Jul 21-22 (DN) 8:30-3:30 $370 Upcoming Dates Oct 13-14 (DN), Dec 1-2 (DN)
Conflict: Self-Management This session begins by defining the nature of conflict and then addressing how to build skills for constructive resolution by creating an effective environment and developing compromises for mutual benefit. Participants learn about their personal response to conflict through the assessment of conflict styles, identifying alternative strategies, and conveying understanding. Outcomes: Understand conflict patterns and acquire skills for responding constructively to conflict. (Includes conflict style assessment) Who Should Attend: Managers, supervisors, and employees Aug 10 (DN), Aug 10 (AZ) 8:30-4:30 $185 Upcoming Dates Sep 26 (DN), Oct 20 (FC), Oct 28 (DN), Nov 16 (DN)
Creating Training Materials The seminar focuses on creating the supporting written materials such as notebooks, handouts, and visual aids, as well as other learning aids. The class reviews a needs assessment and then helps to calculate development time and costs identify design resources and constraints, and clarifies learning objectives. Developing training materials is discussed by tying training objectives to material design, considering sequencing options selecting the instructional method and delivery medium, developing a lesson plan, and writing the content. Outcomes: Create written materials such as notebooks, handouts, and visual aids to support good training. Who Should Attend: Individuals who prepare in-house training, deliver group training, or revise existing training Aug 9-10 (DN) 8:30-4:30 $310 Cultivating Your Listening Skills: Listening to Understand SHRM Through a helpful assessment tool and thought-provoking activities, class participants will address their unique habits and improve listening skills in three dimensions of a listening model: staying focused, capturing the message and helping the speaker. Uncovering personal barriers and obstacles to focused listening, assessing their own listening style and approach and applying the skills of following, reflecting and attending in a variety of listening situations are also reviewed. Outcomes: Use the power of listening to become more effective and productive. Who Should Attend: All levels of professional and management personnel who wish to assess and improve their listening skills Jul 19 (CS), Jul 28 (DN) 8:30-4:30 $185 Upcoming Dates Sep 26 (DN), Sep 28 (AZ)
Customer Relations: Making the Connection Participants discover practical, ready-to-use ideas for various phases of customer interaction. Connecting with customers and anticipating their needs by adapting to varying communication styles and practicing positive language skills is explored, along with employing a 3-step method for handling difficult customer situations. Action steps to ensure a customer experience is positive, and critical follow-up steps are reviewed. Outcomes: Acknowledge customer needs and take the correct action in a variety of difficult situations. Who Should Attend: Anyone having direct or indirect customer contact Jul 12 (DN) 8:30-12:30 $130 Upcoming Dates Oct 25 (FC), Nov 15 (DN)
CONTINUED (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah
July-August 2016
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PROFESSIONAL DEVELOPMENT Developing and Maintaining Trust in the Workplace This class is designed to help understand how to build trust and how that impacts relationships with your co-workers, managers, and customers. Participants explore the meaning of trust and measure individual skill levels in building trust. Participants develop strategic skills to build trust in the workplace, identify what trust is and its impact on the work environment, and use skills to rebuild trust and reframe difficult messages. Outcomes: Increase skill levels in building trust through instruction, reflection, and class exercises. Who Should Attend: Employees wanting to develop more effective relationships with others Jul 18 (DN) 8:30-4:00 $185
Email and Social Media: What to do Before it Goes Public SHRM Participants learn what to consider before writing an email, determine and if email is the best way to deliver the message. Email composition will be covered, including useful subject lines, what is unimportant, and organizing for readability. The class will cover avoiding the pitfalls of vague information, insults to the reader, and emoticons, sarcasm, and inappropriate tone, along with legal and privacy issues. Outcomes: Ensure that email messages are effective and receive attention. Who Should Attend: Managers, supervisors, and employees Aug 16 (FC) 8:30-3:30 $215 Upcoming Date Sep 29 (DN)
Upcoming Dates Sep 9 (DN), Nov 3 (AZ), Nov 15 (DN)
Developing Interpersonal Communication Skills This three-day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex communication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Outcomes: Develop an action plan to implement changes to communicate more effectively. Who Should Attend: Managers, supervisors, and employees Jul 6-8 (DN), Aug 16-18 (DN) 8:30-3:30 $440 Upcoming Dates Sep 20-22 (DN), Oct 25-27 (DN), Nov 1-3 (FC), Nov 30-Dec 2 (CS)
Developing Presentation Skills Participants will focus on skill-building by designing and delivering two presentations and receiving both class and instructor feedback. Presentations will be recorded. The principles of public speaking are explored including presentation design, style, and delivery techniques, and visual aids. There is time allotted for practice and feedback, impromptu presentations, informational presentations, persuasive presentations, and instructional presentations. (Class size is limited to 10). Outcomes: Deliver an effective presentation to audiences ranging from peers to the executive management team. (*This three-day course provides practice and feedback, and all three days must be attended.)
Who Should Attend: Individuals with limited experience or those who wish to improve their confidence level in front of groups Jul 12-14 (DN), Jul 26-28 (FC) 8:30-4:30 $510 (Includes lunch) Upcoming Date Sep 19-21 (DN)
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July-August 2016
Emotional Intelligence at Work SHRM Emotional Quotient (EQ) is learning how to consciously utilize your emotions to create optimal results in your relationships with yourself and others. Time is spent building emotional literacy, recognizing patterns, applying consequential thinking, and expanding key relationship skills. Participants learn to develop the five EQ Competencies, including self-awareness, self-regulation, self-motivation, empathy, and relationship skills, and assess their own emotional intelligence through use of a comprehensive assessment. (Includes assessment). Outcomes: Raise your Emotional Quotient at work. Who Should Attend: Formal and informal leaders in organizations desiring greater effectiveness Aug 17 (AZ) 8:30-4:30 $360 Upcoming Dates Sep 8-9 (CS), Oct 17-18 (DN)
GOAL! Get Organized at Last! SHRM This class provides simple, easy-to-implement solutions to help you get control of workloads, contribute to the success of organizations, and increase value as an employee. Participants learn what to do with paper, manage email efficiently and effectively, learn Microsoft Outlook tips and tricks, and how to reduce interruptions and distractions. Also covered are scheduling and prioritizing how to do important tasks first, and how to follow up on assignments effectively. Outcomes: Improve organizational skills and increase productivity. Who Should Attend: Managers and employees wanting to improve their organization skills at work Jul 12 (DN) 8:30-4:30 $285* * for $430 receive the seminar and 2-hour follow up coaching session on-site within the (DN) metro area)
Upcoming Dates Sep 13 (DN), Nov 8 (DN)
303.894.6732 | registration@msec.org | MSEC.org
PROFESSIONAL DEVELOPMENT Managing Stress in the Work Environment This class provides a comprehensive approach to managing stress including lifestyle balance, modifying behavior patterns, and enhancing physical awareness. Participants become more aware of their stress responses, creating a sense of choice and control over what happens to them, and achieving a greater sense of balance in their lives. This is done through identifying sources of stress, recognizing response patterns, practicing methods for managing stress, and creating an action plan. (Participants are invited to dress comfortably). Outcomes: Gain awareness of stress and take steps to control it. Who Should Attend: Employees wanting control over the stress in their work environment Jul 14-15 (DN) 8:30-4:00 $310 Upcoming Date Oct 6-7 (DN)
Myers-Briggs: MBTI and Stress Participants use the Myers-Briggs Type Indicator® (MBTI®) to describe how they are likely to experience and react to stress in this session. Ways to manage stress more successfully are explored. The MBTI instrument, developed by Isabel Briggs Myers and Katharine Cook Briggs based on Carl Jung’s theory of psychological types, has been used for more than 20 years, to identify and describe the natural stress reactions of the sixteen types. This session teaches how stress reactions are predictable, natural, and healthy for a personality type, and that they are temporary and manageable. Outcomes: Identify behaviors that your MBTI type tends to gravitate to when you are under stress. Who Should Attend: Anyone wanting to understand and manage their stress reactions and the stress reactions of others Jul 28 (AZ) 8:30-3:30 $235 Upcoming Date Oct 14 (DN)
Negotiation for Win/Win Results HRCI SHRM Do you have professional conversations involving conflicting needs and wants? Then, like it or not, you are engaging in negotiations. Participants experience all phases of the negotiation process including analysis, preparation, and discussion, through practical exercises and negotiating problems of varying degrees of difficulty. Mediation will also be analyzed and discussed. The approach of this seminar is to improve skills so that one’s interests are achieved while preserving the relationship between the parties. Outcomes: Gain a strong foundation in negotiation practices for effective results. Who Should Attend: Anyone negotiating on behalf of an employer Aug 2 (DN) 8:30-3:00 $185
Project Management II: Intermediate/Advanced This course is designed to provide a project management framework and intermediate/advanced tools and techniques that help participants effectively manage projects. This class uses a realistic case study and multiple scenario exercises to provide hands-on use of the various tools and techniques. Outcomes: Enhance your project management skills. Who Should Attend: New project managers who have taken the Project Management I: Fundamentals course July 20-21 (DN) 8:30-4:30 $360 Upcoming Dates Nov 8-9 (DN)
Telephone Imagery: Improving Customer Service Through Excellent Telephone Communication Skills Participants learn the “how-to’s” of establishing a rapport using tips, tricks and techniques to develop a “can do” attitude, create a memorable image, conquer telephone etiquette basics, understand communication styles, and enhance listening skills. Understanding a customer’s preferred communication style (auditory, visual, or kinesthetic) to increase customer satisfaction and reinforce customer loyalty is also explored. (Includes copy of workbook). Outcomes: Make a positive impression on your customers through understanding communication styles and enhancing listening skills. Who Should Attend: Anyone who works with customers over the phone Jul 13 (DN) 8:30-4:00 $210 Upcoming Date Oct 12 (DN)
Time Management for Support Staff: Creating Balance in Today’s Workplace Participants learn effective tools for helping them manage their activities and priorities in a busy office. Time is spent clarifying values in order to spend more time on what matters most, defining what is likely to overwhelm the day, identifying personal and professional short- and long-term goals, establishing daily goals, prioritizing work to get the most important jobs done first, managing telephone interruptions, unraveling miscommunication and unclear directions, and creating an action plan to manage all the important roles and tasks. Outcomes: Identify short- and long-term priorities and spend less energy on time wasters and more time on important tasks. Who Should Attend: Support staff Aug 25 (DN) 8:30-4:00 $205 Upcoming Dates Oct 18 (DN), Dec (DN)
Upcoming Dates Sep 27 (DN), Nov 29 (DN)
CONTINUED (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah
July-August 2016
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PROFESSIONAL DEVELOPMENT Time Management: Working Sm@rt with Microsoft Outlook (2013, 2010, 2007) Computers are not required, but we recommend participants bring their laptops. Participants learn how to use more efficient tools, reconfigure Outlook to improve productivity, manage email effectively, and turn the calendar into a planning tool. Also covered are using Outlook to delegate tasks, document important communications, and store and retrieve information. An optional second and third phase provides productivity coaching and ongoing support for additional charges. Outcomes: Turn Microsoft Outlook into a personal assistant to help get things done. Who Should Attend: Anyone with access to Microsoft Outlook Jul 14 (DN) 8:30-3:30 $405
Write It Right Participants learn how to deliver error-free documents by avoiding common mistakes. Classic punctuation pitfalls and error hot spots are identified. Proofreading and working with speed and accuracy are stressed. Techniques for spotting typos are practiced. Formal and informal rules and advantages of each kind are discussed, as is the need to maintain a consistent level of formality. The possibility of writing in partnership with a colleague is explored. Outcomes: Develop specific skills necessary for proofreading and editing your own work as well as the work of others. Who Should Attend: Employees who have taken Brush-Up English, or employees who want to improve editing and reviewing skills Aug 30 (DN) 8:30-3:30 $230 (Includes lunch)
Upcoming Dates Sep 14 (DN), Nov 16 (DN)
Upcoming Date Nov 17 (DN)
Train the Trainer HRCI This course begins by teaching the principles of adult learning and the training cycle. Participants then develop and deliver part of a training program. Videotaping is included in order to help participants understand how their style can be most effective. Note: Participants will give a 15-minute training module on the third day and may wish to bring a training program under development to class. (Includes lunch on days 2&3). Outcomes: Deliver training to groups of three or more effectively and efficiently, with confidence that comes from practice in a training environment. Who Should Attend: Those who prepare in-house training, deliver group training, or revise existing training packages. Aug 3-5 (DN) 8:30-4:30 $515 Upcoming Dates Sep 28-30 (DN), Nov 29-Dec 1 (DN)
Training Activities HRCI SHRM Participants will have opportunities to experience an activity, debrief the activity, and then critique the exercise. A variety of activities will be explored from openers, simulations, and assessments to adventure initiatives and game formats. Discussion will include how the various types of activities can be adapted to meet the needs of your learners. Also discussed are the purpose of training activities and how to design effective activities. Outcomes: Prepare well-developed activities that promote learning to improve your training at work. (Includes a copy of Design your Own Games and Activities).
Who Should Attend: Individuals who design and deliver training Jul 19-20 (DN) 8:30-4:30 $390 Upcoming Date Nov 17-18 (DN)
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July-August 2016
303.894.6732 | registration@msec.org | MSEC.org
MSEC’s customized LEADERSHIP ACADEMIES develop leaders on a range of key competencies critical to the organization’s strategic future. This integrated approach to learning, combines leadership theory with practical application and uses a blend of methods to develop leaders through: Assessment | Training | Coaching | Application Assignments Let MSEC partner with you to build a customized program that fits your organization’s needs, culture, and price point. Call 800.884.1328 or visit MSEC.org to learn more
Update Your Career Status! Earning a SHRM or HRCI certification is a career milestone for an HR professional. MSEC has the resources, certified instructors who are subject matter experts, and proven techniques that will help you pass your examination! Sign up now for the study program that suits your needs!
SHRM | September 20 – November 22, 2016 6:00pm–9:00pm | Ten consecutive Tuesdays | Denver HRCI | August 10 – October 12, 2016 | 2:00pm–5:00pm Ten consecutive Wednesdays | Denver HRCI | August 10 – October 12, 2016 | 6:00pm–9:00pm Ten consecutive Wednesdays | Denver HRCI | October 1, 8 and 15, 2016 | 8:30am–4:30pm Three consecutive Saturdays | Denver HRCI | October 17 – 21, 2016 | 8:30am–4:30pm One-week intensive | Denver Visit MSEC.org or call 800.884.1328
July-August 2016
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MANAGEMENT & LEADERSHIP New! Accounting: Understanding Financial Statements This course invites a unique combination of two perspectives: accounting and finance. Accounting is used to build financial statements; analysis is used to tear them apart for understanding. Both perspectives are useful in learning how companies operate and making highlevel decisions. Outcomes: Learn what your competitors are telling you through their financial statements. Who Should Attend: Anyone needing to understand more about financial statements Aug 23-24 8:30-3:30 (DN) $310
Coaching: Partnering for Performance This course explores supervision from the mind-set of a coach, where employee development is the focus, and where a partnership supportive of employee development is desired. Also covered are critical coaching skills necessary to enhance that partnership, and the tools and confidence needed to embrace the coaching role successfully. The presented coaching gives a solid framework for holding various types of coaching conversations. (Includes Coaching Process Questionnaire assessment). Outcomes: Prepare, implement, and know when to follow-up, in order to support the coaching partnership. Who Should Attend: Managers, supervisors, and team leads Aug 17-18 (CS) 8:30-4:00 $370
Business Analysis: Real-World Case Studies- Starbucks: Delivery Customer Service (formerly Harvard Business Series) SHRM Starbucks must respond to recent market research indicating that the company is not meeting customer expectations in terms of service. The company is debating a plan that would increase the amount of labor in the stores and theoretically increase speed-of-service. However, the impact of the plan on the company’s bottom line is unclear. Outcomes: Challenge your business acumen and receive HRCI Business recertification credits. Who Should Attend: Organizational manager and leaders, and those with HRCI SPHR or SHRM certification Aug 9 (DN) 8:30-11:30 $125
Upcoming Dates Sep 20 (AZ), Sep 26-27 (DN), Oct 26-27 (GJ)
Business Writing for Managers SHRM Participants develop skills in planning, writing, and reviewing a variety of writing projects from email to short reports. This “hands-on” workshop includes class exercises, group discussion, and individual guidance, and reviews planning through recognizing the purpose, appraising the reader, and organizing ideas. Writing for the reader is discussed along with choosing the format, creating transitions, and emphasizing main ideas. Outcomes: Produce business documents that get positive results. Who Should Attend: Managers and professionals who must use written communication. Aug 23 (DN) 8:30-3:30 $215 Upcoming Date Oct 13 (DN)
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July-August 2016
Creating Effective Work Groups Participants practice realistic ways to lead teams towards greater alignment and deeper levels of commitment. Through a series of exercises and group discussion, participants are immersed in the critical processes that high-functioning teams use to develop alignment of individual goals and values with those of the organization, capitalizing on the unique strengths that comprise a team and ways to apply them to phases of a project, and practicing how to build a vision and mission that supports the ideals of the organization. Outcomes: Build and sustain effective work groups. Who Should Attend: Managers, supervisors, and HR professionals Jul 29 (DN) 8:30-4:30 $185 Ethics for Business: People, Performance, and Principles HRCI SHRM This session discusses the importance of developing ethics awareness programs to create and reinforce a culture that encourages and rewards responsible and ethical decision making and behavior at all levels in the organization. Participants assess their organization in terms of ethical strengths and potential vulnerabilities to ethical breaches. A decision-making model will be introduced and applied to case studies by class participants. Outcomes: Reinforce a culture that encourages and rewards responsible, ethical decision-making. Who Should Attend: HR professionals, managers, and supervisors responsible for ethics Jul 19 (AZ), Aug 18 (CS) 8:30-12:00 $130
303.894.6732 | registration@msec.org | MSEC.org
MANAGEMENT & LEADERSHIP Interpersonal Mastery: The Human Element® The Human Element® Approach is supported by research-based analyses and built upon the belief that the success of an organization is determined by the quality of the relationships among its customers, managers, and employees. Leaders and teams succeed when they have the emotional and social intelligence, along with tools from this workshop, to be creative and focused. Tools from this workshop show them how. Outcomes: Advance your knowledge of human behavior in organizations to increase the success of your workplace. Who Should Attend: Executives, managers, team leaders, team members, OD, and HR professionals Aug 23-25 (DN) 8:30-4:30 $505 Upcoming Date Nov 15-17 (DN)
Leadership Through Influence SHRM Intensive, individual influence skills exercises allow participants to “try on” new techniques in a safe training environment. Team interaction exercises provide insight into how influence operates in team settings. Ten influence tactics give participants a spectrum of techniques to choose from, depending on their situation. The final exercise ties the program together by analyzing a work-specific situation, the influence, the goal, and the desired outcome, power bases, influence tactics, and approach plan. (Includes cost of LTI book and workbook). Outcomes: Effectively utilize your personal power to influence others. Who Should Attend: Non-managing professionals, high-level leaders, managers, supervisors, staff personnel, and self-directed or traditional work team members Jul 14-15 (DN) 8:30-4:30 $470 Upcoming Dates Oct 17-18 (DN), Nov 8-9 (CS)
Interviewing and Hiring I HRCI This session is a step-by-step approach for planning, conducting, and evaluating a structured, behavioral interview. This interactive format combines lecture, video, exercises, and discussion. Participants follow an interview plan, analyze applications, conduct behavioral interviews, and select the best candidate. Outcomes: Ask effective, legally-compliant questions to successfully interview your next applicant. Who Should Attend: HR professionals, managers, and supervisors Jul 20 (DN) 8:30-4:00 $185 Upcoming Dates Sep 9 (DN), Oct 4 (DN), Nov 17 (DN), Nov 17 (AZ)
Lead Worker Training This seminar focuses on changing relationships for leads and group or team leaders, discussing the expectations and limitations of the position, and communication demands from employees and management. Participants learn the role of the lead worker and how to maximize the authority granted to lead workers. Communication skills are practiced, and instruction is offered to help engage employees and effectively train employees to complete necessary tasks. Outcomes: Understand the unique demands of a lead worker and perform more effectively. Who Should Attend: Leads, group leaders, work coordinators, and assistant supervisors Jul 28 (DN), Aug 30 (FC) 8:30-4:00 $185
Leadership: Why Would Anyone Want to Follow You? This course combines the best of behavioral and neurological science and experiential learning to help individuals become socially and emotionally smarter. It provides a framework, methodology, scientifically validated assessment, and direct experience for building the personal and relationship competencies required for creating high-trust relationships. It is also an introduction to the multiple applications of the FIRO-based Elements of Awareness including personal and interpersonal effectiveness, improving customer service, and resolving conflict. (Follow-up coaching is available for an additional fee.).
Outcomes: Motivate, inspire, and energize the workforce. Who Should Attend: Managers and supervisors Jul 6-7 (DN) 8:30-4:30
$405
Upcoming Dates Oct 8-19 (AZ), Nov 8-9 (AZ)
Lean Basics This course is designed to build or rebuild the foundational knowledge needed to meet the challenges of a Lean work environment. Participants learn the basics of lean management, including the definition of Lean, principles of innovation, and steps to take to eliminate wasteful activities from work processes. Outcomes: Learn to do more than work Lean - think Lean. Who Should Attend: Anyone looking to streamline business processes Aug 9 (GS), Aug 10 (GJ) 8:30-12:00 $125
Upcoming Dates Sep 22 (DN), Nov 22 (DN)
CONTINUED
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah
July-August 2016
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MANAGEMENT & LEADERSHIP Management Excellence: It Begins With You SHRM This program goes through an integrated process to identify and align all important factors, including defining personal excellence and leadership style, staging and goal setting for personal power, understanding personal preferences for getting work done, and driving values for the work group. Participants also consider career and life vision, empowerment assets, expanding options, building vision, making wise decisions, claiming and using their own perspective, and taking action using their own style. (Includes Myers-Briggs instrument and the book Lifestyles). (Participants must register 3 weeks prior to this workshop).
Outcomes: Assess behavior to gain an awareness of your impact, increasing the capacity to lead and motivate others. Who Should Attend: Managers and supervisors Aug 2-3 (DN) 8:30-4:30 $410 Upcoming Date Oct 27-28 (DN)
Orientation/Onboarding: Building A Positive Connection From Day One HRCI In this class participants learn how to design a program that can engage new employees, increase job satisfaction, improve productivity and morale, and reduce turnover. Aligning program to business goals, creating a positive first impression, identifying key areas to cover, assigning roles and responsibilities, communicating for maximum impact, and evaluating program effectiveness are all covered in this session. Outcomes: Build on the initial enthusiasm of new employees and gain their long-term commitment. Who Should Attend: HR professionals, managers, and supervisors Jul 28 (CS) 8:30-4:00 $185 Upcoming Date Oct 12 (DN)
Performance Management: Setting the Stage for Success HRCI This class provides the skills to manage employee performance as an ongoing process and ties the supervisory role to employee and organizational success. Participants learn the essential skills needed to set clear expectations and document key performance behaviors and results, as well as provide ongoing coaching and feedback to employees. Preparing and conducting the appraisal discussion for optimal results is also a part of this class. Outcomes: Manage employee performance as an ongoing process and tie it to employee and organizational success. Who Should Attend: Supervisors and managers Jul 26 (DN) 8:30-4:00 $185 Upcoming Dates Sep 21 (DN), Oct 27 (AZ) 8:30-12:00, Nov 8 (FC), Nov 16 (DN)
Practical Tools for Managing the Termination Process HRCI SHRM Making the decision to terminate the employment relationship and conducting the termination meeting are two of the most difficult responsibilities managers have regardless of the cause. This session will take participants through the important steps in the process of making the decision to terminate, including preparing for the termination meeting, meeting with the employee to terminate employment, completing post-meeting tasks, and communicating after the termination. Outcomes: Conduct an involuntary termination in a way that promotes the best interests of your organization, and preserves the dignity of the employee. Who Should Attend: HR professionals and managers Aug 3 (AZ) Aug 23 (DN) 8:30-12:00 $130 Upcoming Date Oct 14 (DN)
Performance Documentation Skills for Supervisors Participants will learn a simple performance documentation process and understand its importance in preventing legal claims. Using proven techniques, participants will practice writing and maintaining job-related performance documentation. The seminar will focus on how the current legal climate affects supervision, as well as the “howto’s” of documenting employee actions. Outcomes: Develop strong practices and follow a clear process when documenting discipline. Who Should Attend: HR professionals, managers, and supervisors Jul 14 (CS), Aug 10 (DN) 8:30-12:00 $130
HRCI SHRM
Upcoming Dates Oct 11 (DN), Oct 27 (AZ), Nov 9 (FC)
Supervision: Buddy to Boss Participants learn to develop their own management style and create relationships with employees to help guarantee success as a new leader. Discussed will be how to identify what has changed, what has stayed the same, and how the relationships with people are essential to success. How to understand the steps for a smooth transition , recognizing and applying strengths and abilities, acknowledging the importance of establishing boundaries, and creating a culture of trust will also be covered. Outcomes: Manage this difficult transition effectively. Who Should Attend: Anyone transitioning into a supervisory or manager role Aug 19 (DN) 8:30-4:30 $205 Upcoming Date Oct 14 (DN)
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July-August 2016
303.894.6732 | registration@msec.org | MSEC.org
MANAGEMENT & LEADERSHIP Supervision: Core Competencies Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, enhance listening, and practice delivering effective feedback. Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results. Who Should Attend: Managers and supervisors Jul 5-6 (DN), Aug 1-2 (DN), Aug 18-19 (DN ) 8:30-4:30 $310 Upcoming Dates Sep 1-2 (DN), Sep 14-15 (AZ), Sep 19-20 (DN), Oct 4-5 (DN), Oct 11-12 (DN), Nov 10-11 (DN), Dec 7-8 (DN), Dec 7-8 (CS)
Supervision: Is it For Me? The class highlights changes in types of responsibility, relationships with peers, friends, and management, along with personal challenges that often go along with a promotion to supervision. This is a discussion seminar in which participants focus primarily on the critical differences between non-supervisory and supervisory roles, and consider the role and duties of a supervisor, how to make the transition to supervision while planning for success in the transition. Outcomes: Learn whether a supervisory role would be a good fit, and how to approach such a role. Who Should Attend: Anyone contemplating a supervisory role Jul 13 (GJ), Jul 14 (GS) 8:30-4:00 $185
The Daring Way The Daring Way™ is a highly experiential methodology based on the research of Dr. Brené Brown. It is designed for work with individuals, work teams, and organizational leaders. During the process, we explore topics such as vulnerability, courage, and worthiness. The course examines thoughts, emotions, and behaviors that hold us back and move toward more authentic and wholehearted living. Outcomes: Develop resilience and daily practices to move forward. Who Should Attend: Individuals looking to work more effectively in a team and build their leadership capacity Aug 24 (DN) 8:30-4:30 $260 Unemployment Insurance: Challenging Claims and Controlling Costs HRCI SHRM In this session participants will learn who is covered by unemployment insurance, when benefits are awarded, and strategies for lowering unemployment costs. The administrative procedures, including how to respond to the claim, are reviewed and participants engage in a mock appeal hearing where they learn the hearing officer’s decision and rationale. Outcomes: Effectively protest unemployment claims and ultimately minimize costs. Who Should Attend: HR professionals, legal staff, managers and supervisors Jul 12 (AZ), Aug 25 (DN) 8:30-4:00 $185 Upcoming Dates Oct 5 (FC), Nov 15 (CS)
Upcoming Date Sep 13 (DN)
The Complete Supervisor Program This week-long program takes supervisors through the life cycle of an employee. Interviewing skills, coaching, communication and feedback skills, and the legal issues of dealing with performance problems will be covered. The first two days are instructions in supervisory core competencies. The third day covers interviewing and hiring. The fourth day discusses legal issues in managing employees, and the last day is devoted to the topic of performance management. Outcomes: Understand the employee life-cycle through a holistic approach in learning. Who Should Attend: Managers and supervisors July 11-15 (DN) 8:30-4:30 $830 Upcoming Dates Oct 17-21 (DN)
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah
July-August 2016
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HR MANAGEMENT Financial Foundations for HR SHRM This class provides a foundation for understanding the Income Statement, Balance Sheet, and Cash Flow statements and how human capital and business decisions affect those statements. The class covers topics with a mix of lecture, discussion, and exercises, including the art of finance; the Income Statement, what does it mean, the Balance Sheet, what makes balance, and the Cash Flow Statement, why is cash is king. Outcomes: Increase your “financial intelligence.” Who Should Attend: HR professionals Aug 24 (FC) 8:30-4:30 $185 Upcoming Date Oct 26 (DN)
Fundamentals of Human Resource Management: Key Steps in Getting Started HRCI This seminar is for those solely responsible for the operations of Human Resources, or as a refresher for professionals wanting to expand their knowledge. The role of linking human resources to business success is explored by examining recruiting and retention, orientation, recordkeeping, HR measurement, performance management, employment law, compensation, and benefits. (Includes a copy of the MSEC Blue Book: Employment Law Resource).
Outcomes: Learn practical ways the Human Resource practitioner can contribute to the organization’s success. Who Should Attend: HR Professionals who are newer to the role Jul 7-8 (DN) 8:30-4:00 $370 Upcoming Dates Sep 20-21 (DN), Nov 1-2 (AZ), Dec 7-8 (DN)
HR Metrics and Analytics: Focusing on What is Important HRCI SHRM Participants learn how to enhance HR’s value using data, statistics and analytics. In this session, participants will be provided with formulas and calculators and given the opportunity to apply measurement concepts to realistic business scenarios and problem solving activities. In this way, those attending learn the importance of HR metrics, define measurement literacy, identify the right metrics, connect HR programs to productivity and profitability, and use data, formulas, and statistical tools to support strategy and drive change. Outcomes: Enhance HR’s value using data, statistics, and analytics. Who Should Attend: HR managers and professionals, business owners Aug 10 (DN) 8:30-4:00 $185 Upcoming Dates Sep 20 (FC), Oct 6 (AZ), Nov 2 (CS)
HR Strategic Planning: Building Organizational Capability HRCI SHRM In this hands-on class, participants learn to create an HR strategic plan. It begins by exploring how organizations compete; we then discuss how they define success, as well their mission, vision, values, goals, and business strategy. Throughout the class we outline how to create an HR strategic plan and appropriate means to monitor and measure plan progress. This includes understanding and evaluating the business environment, aligning and integrating HR and organizational strategy, and analyzing current effectiveness and needs, finally, problems are identified, and solutions are implemented. Outcomes: Create a plan to develop and sustain high performance that is in line with your organization’s mission, values, and goals. Who Should Attend: HR professionals and business owners Jul 19 (DN) 8:30-4:00 $185 Upcoming Date Nov 1 (DN)
Performance Appraisal Design: A Strategic Approach for Improving Results HRCI SHRM This class provides the tools needed to define, develop, and implement a customized performance appraisal program. Participants learn how to develop a system that focuses individual and organizational efforts to achieve a competitive advantage. A step-by-step toolkit is provided to design the system, including the form. Assessing the culture and business context and integrating performance appraisal is covered, along with designing a customized tool and measuring cost effectiveness. Outcomes: Measure employees’ performance and link that to business goals. Who Should Attend: HR professionals, business owners, managers, and supervisors Jul 15 (DN) 8:30-4:00 $185 Upcoming Dates Sep 22 (FC), Nov 2 (DN)
PHR/ SPHR Study Course for the Human Resource Certification Examinations MSEC’s interactive study courses assist in preparing for the exam. The employment attorneys and HR professionals are subject matter experts and use an assortment of teaching techniques to enhance your learning experience. The MSEC registration fee includes all study program materials, but does not include HR Certification Institute’s examination fees. Outcomes: In a concentrated time period, obtain knowledge and information sufficient to take the PHR or SPHR exam successfully. Who Should Attend: HR Professionals interested in obtaining their HR Certification Aug 10- Oct 12 (DN) 6:00-9:00 evening, 10 consecutive Wed $1,395 Upcoming Dates Sep 7-Nov 9 (CS), Sep 9- Nov 11 (AZ)
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July-August 2016
303.894.6732 | registration@msec.org | MSEC.org
HR MANAGEMENT Recordkeeping for Human Resources HRCI Participants learn why records are kept, what is kept, and for how long. The practical management of records is covered, along with regulatory and administrative concerns. Also included are whether to go paperless, and what should be kept or discarded. Outcomes: Simplify the recordkeeping process at your workplace. Who Should Attend: HR professionals who work with records on a daily basis Aug 8 (DN), Aug 9 (FC) 8:30-12:00 $130 Upcoming Dates Sep 2 (DN), Oct 4 (CS), Nov 10 (DN)
Retaining and Engaging Employees: What Employees Really Care About HRCI SHRM Participants learn to build effective programs and create an environment that values employees by exploring the many factors involved in an employee’s decision to stay or leave. Factors considered include key engagement issues, organizational culture, hiring practices, employee development, management practices, and total rewards. Outcomes: Develop effective engagement practices. Who Should Attend: HR professionals, managers, and supervisors Aug 4 (DN) 8:30-Noon $130 Upcoming Dates Sep 20 (CS), Nov 1 (DN)
Workforce Planning: Your Roadmap to the Future Participants learn how to assess future human capital needs for a workforce plan. The strategic importance of workforce planning, aligning with goals, conducting an environmental scan, workforce analysis, and forecasting are covered topics. A gap analysis of human capital needs, creating and monitoring a plan and measuring results are explored. Outcomes: Use a systematic approach to plan for your workplace needs. Who Should Attend: HR professionals, business owners, managers, and supervisors Aug 24 (CS) 8:30-4:00 $185 Upcoming Dates Sep 21 (FC), Nov 9 (DN)
Webinar! Important Issues in Human Resources Core HR Information Systems Redesigning and re-skilling the HR function is one of the top five business challenges around the world. Learn how to move from spreadsheets and manual processes to workforce management solutions built with cloud computing, analytics, mobile and integration technologies. Decrease IT and administrative burden and improve reporting, tracking, and compliance requirements. Outcomes: Become proficient with technologies to save time Who Should Attend: HR professionals Aug 12, 12:00-1:00 (Mountain Time) $159 per line
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah
July-August 2016
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Do you have talented and high potential individuals in your organization who need training? MSEC can help! As a member of MSEC, you gain access to the resources of the nation’s top employers association. Our unique structure is designed to help develop leadership competencies for individuals that will prepare them for their next role in the organization. Here are a few class topics that may help enhance your employees’ career development: • • • • • • •
Personal Finance Diversity Personal Productivity Generations in the Workplace Business Essentials Communicating Feedback: Know Thyself Communicating Effectively in Difficult Situations for Non-Management Personnel • Communicating Tools for Maximum Performance
• • • • • • • •
Developing Presentation Skills Elevating Your Sales Effectiveness Emotional Intelligence at Work Generations Working Together Negotiating for Win/Win Results Project Management I: Foundations Writing Proposals that Work Great Leader Series
Don’t miss out on our training. Help individuals achieve high performance, career aspirations, and relevant knowledge that will prepare them for their future! To learn more, please visit MSEC.org or call 800.884.1328 for more information.
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July-August 2016
Our investigators conduct over 100 investigations each year on: Harassment and discrimination complaints • "Hostile work environment" allegations Workplace violence • Employee/supervisor misconduct • Suspected illegal activity, such as drug use or theft Employee or management competence concerns • Mismanagement complaints For more information on Workplace Investigation Services, call us at 800.884.1328 or email investigations@msec.org.
Embracing Talent Development, Learning and Guidance Please join us and participate with other HR professionals from around the Denver metro area in a crucial conversation about how to embrace a culture of talent development and continuous learning.
June 13, 2016 | 3:00pm – 5:00pm | MSEC Denver Includes appetizers and drinks Space is limited, so register today by calling 800.884.1328 or visit MSEC.org.
July-August 2016
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MISSION CRITICAL TECHNICAL TRAINING Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org
JULY July 6
Excel Basic
$179
1:00pm-5:00pm
July 6
PowerPoint Basic
$179
8:00am-Noon
July 7
Excel Advanced
$179
1:00pm-5:00pm
July 7
Excel Intermediate
$179
8:00am-Noon
July 12
Office Training Basic * (2-day)
$675
8:00am-4:00pm
July 18
Access Basic *
$350
8:00am-4:00pm
July 18
Excel Basic
$179
8:00am-Noon
July 19
CyberSafe (Securing Assets for End-users) *
$179
1:00pm-5:00pm
July 19
Excel Intermediate *
$179
8:00am-Noon
July 20
SharePoint 2016 Level 1
$350
8:00am-4:00pm
July 20
Office 2016 Transition *
$179
8:00am-Noon
July 21
SharePoint 2016 Level 2
$350
8:00am-4:00pm
July 22
Project Basic *
$350
8:00am-4:00pm
July 25
PowerPoint Intermediate
$179
8:00am-Noon
July 29
Project Advanced *
$350
8:00am-4:00pm
Classes held at Westminster Critical Systems Training Center location unless noted. * Held at the DTC Critical Systems Training Center location. ** Virtual class. See 2016 Training Catalog for addresses.
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July-August 2016
303.894.6732 | registration@msec.org | MSEC.org
MISSION CRITICAL TECHNICAL TRAINING Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org
AUGUST Aug 1
Excel Basic
$179
8:00am-Noon
Aug 2
Excel Intermediate
$179
1:00pm-5:00pm
Aug 2
Word Intermediate
$179
8:00am-Noon
Aug 2
SEO & Digital Marketing *
$350
8:30am-4:30pm
Aug 3
Excel Advanced
$179
8:00am-Noon
Aug 3
SharePoint 2013 Level 1 *
$350
8:00am-4:00pm
Aug 4
VBA Basic Programming
$350
8:00am-4:00pm
Aug 4
SharePoint 2013 Level 2 *
$350
8:00am-4:00pm
Aug 8
Time Management with Outlook *
$350
8:00am-4:00pm
Aug 9
Excel Pros: Managing Databases
$350
8:00am-4:00pm
Aug 10
Excel Boot Camp * (3-day)
$990
8:00am-4:00pm
Aug 16
Access Basic *
$350
8:00am-4:00pm
Aug 17
Excel Basic *
$179
8:00am-Noon
Aug 17
PowerPoint Advanced *
$179
1:00pm-5:00pm
Aug 18
Excel 2013 Charts and Pivot Tables *
$179
8:00am-Noon
Aug 18
Excel Intermediate *
$179
1:00pm-5:00pm
Aug 19
Excel Advanced *
$179
8:00am-Noon
Aug 22
Access Boot Camp * (5-day)
$1450
8:30am-4:00pm
Aug 29
Project Basic
$350
8:00am-4:00pm
Aug 30
Excel Basic
$179
8:00am-Noon
Aug 30
Excel Intermediate
$179
1:00pm-5:00pm
Classes held at Westminster Critical Systems Training Center location unless noted. * Held at the DTC Critical Systems Training Center location. ** Virtual class. See 2016 Training Catalog for addresses. (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah
July-August 2016
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1799 Pennsylvania Street Denver, CO 80203 MSEC.org
PRSRT STD U S POSTAGE PAID DENVER, CO PERMIT NO. 552
Join us Friday, August 12 for this FREE event. Have you always wanted to learn more about our class offerings, but were never able to make the time? Now you can test drive 60-minute samplings of some our top programs in human resources, legal issues, and leadership development, FREE! Watch for details. Registration opens July 1.