July-August Training Guide 2014 by MSEC

MSEC Training Guide | July-August 2014

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Contents

July-august

2014

3-6 Legal Compliance

In honor of our 75th Anniversary our Training Guide cover will feature one of the core states where MSEC currently provides membership services.

Employment Law & Labor Relations Issues

MSEC Membership Meetings

7 Compensation & Benefits

Do you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us each month for a free breakfast or webinar and learn how to maximize your membership.

9 Development Support & Administrative Staff 11-12 Development Communication

Breakfast - July 10, 12:00pm-1:00pm

13 Development

Training & Personal Development

Webinar - August 7, 10:00am-11:00am (MST)

15-18 Development

Three Easy Ways to Register for MSEC Classes!

Supervision

19-20 staffing

1. Call 303.894.6732

Core & Strategic Human Resource Training

2. Email registration@msec.org 3. Go Online MSEC.org

21-22 Mission Critical Technical Training

Follow MSEC

Most classes listed are also available as an on-site. See MSEC 2014 Training Catalog for full class descriptions.

July-August 2014

303.894.6732 | registration@msec.org | MSEC.org

Training in Focus

MSEC remains committed to providing quality, innovative and convenient training for our membership. Our July-August training schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Training in Focus” section we will highlight a variety of classes. Be sure to peruse the whole guide so you don’t miss any of our great offerings!

informative classes that meet HRCI requirements COBRA Workshop p 3

Group Facilitation Skills p 12

I-9 Compliance p 4

Train the Trainer p 13

Benefit Update Conference p 7

Business Basics p 15

Generations: Working Together p 11

Interviewing and Hiring 1 p 19

Save the Date!

p l e a s e j o i n u s f o r Ms e C ’s 7 5 t h an n i v e r s a ry

Luncheon Celebration! u September

26th

2014

Wa t c h f o r m o r e i n f o

Sewall

Ballroom Denver coming soon

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO | (GJ) Grand Junction, CO

July-August 2014

legal compliance

Employment Law & Labor Relations Issues

ADA and FMLA for Managers and Supervisors: Stop, Look, and Listen This session is the next evolution in compliance training: a practical application of the ADA and FMLA for front-line managers and supervisors. Participants learn when to stop behavior that might violate the ADA or GINA; what to look for to properly manage an employee’s medical issue; and, what to listen for when an employee is requesting an accommodation under the ADA or leave under the FMLA. Outcomes: Protect employers from ADA and FMLA liability by stopping, looking, and listening. Who Should Attend: Front line Managers and Supervisors responsible for the application of the ADA and FMLA Aug 22 (DN) 8:30-12:00 $125 Affirmative Action Workshop: An Introduction * HRCI Organizations with government contracts or subcontracts in excess of $50,000 and with 50 or more employees, and financial institutions need to develop and maintain an affirmative action plan. This session provides fundamentals, describing who is required to have a plan, compliance requirements, parent and subsidiary issues, and the internet applicant rule. Participants learn about statistical reports, workforce analyses, adverse impact plans, action-oriented programs, compliance reviews, hiring, and compensation issues. Outcomes: Take appropriate steps before your organization is confronted with a DOL audit. Who Should Attend: EEO Managers and all responsible for compliance Aug 6-7 (DN) 8:30-4:30 (day 1), 8:30-12:00 (day 2) $250 Upcoming Dates Oct 28-29 (DN)

Americans with Disabilities Act: Managing Disabilities in the Workplace * HRCI Many employers are wondering if there is anyone who is not disabled under the new law, and this course provides that answer along with other important aspects. These include why it is important to properly identify the essential functions of a job, how to engage in the interactive process and identify potential accommodations, when an accommodation is “reasonable,” and what to do if there is no reasonable accommodation. Outcomes: Effectively respond to employees with disabilities and maintain a productive workplace. Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Jul 30 (DN) 8:30-12:00 $125

COBRA Workshop * HRCI This class will provide a strong working knowledge of the Consolidated Omnibus Budget Reconciliation Act (COBRA) to satisfy your compliance obligations. Know which plans are subject to COBRA, when COBRA must be offered, and what coverage is offered to whom and for how long. Also reviewed are the COBRA election process, premiums and payment, and required notices. Outcomes: Develop and follow a COBRA-compliant process. Who Should Attend: HR Professionals, Benefit and Risk Managers Jul 8 (DN) 8:30-11:30 $125 Upcoming Dates Sep 23 (DN), Dec 4 (DN)

Discrimination in the Workplace: The Law of EEO * HRCI This is an overview of federal and state civil rights laws, along with practical tips employers can implement to reduce exposure for discrimination charges. Participants apply a knowledge of EEO law to real-life scenarios, after learning what constitutes employment discrimination. Preventing claims and responding to employee complaints are also discussed, along with how to protect against retaliation complaints and recent legal developments in discrimination law. Outcomes: Understand EEOC processes and theories of discrimination to prevent claims. Who Should Attend: HR Professionals, Managers and Supervisors Jul 29 (DN) 8:30-3:30 $175 Upcoming Dates Sep 9 (FC), Oct 8 (DN)

Drug and Alcohol: DOT/Federal Motor Carrier Drug and Alcohol Testing Regulations This class certifies supervisors for Department of Transportation (DOT) mandated drug and alcohol testing procedures, and includes determination of reasonable suspicion, and detection of physical, behavioral, speech, and performance indicators of alcohol and drug misuse. Policy considerations are reviewed, as is acquiring drug and alcohol testing information from previous employers. Outcomes: Certification for detecting signs of misuse and follow proper procedures. Who Should Attend: All levels of management in the transportation industry Jul 25 (DN) 8:30-12:30 $125 Upcoming Dates Sep 9 (GJ), Nov 7 (DN)

Upcoming Date Oct 2 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 3

July-August 2014

303.894.6732 | registration@msec.org | MSEC.org

Employment Law & Labor Relations Issues FMLA: A Guide for Human Resources * HRCI Participants gain needed information to comply with this law includ¬ing “serious health condition,” employee notice requirements, and managing intermittent leave. Also discussed are administering atten¬dance policies, military situations, and a review of policy requirements and FMLA forms. Outcomes: Successfully administer FMLA leaves at the workplace. Who Should Attend: HR Professionals and Legal Staff Jul 22 (DN), Jul 24 (AZ), Aug 12 (DN) 8:30-3:00 $175 Upcoming Dates Sep 17 (FC), Oct 17 (DN), Nov 13 (AZ)

Revised! Garnishments and Income Withholding Orders * HRCI Garnishments and other orders are complicated. This class teaches what a valid garnishment is and what types of garnishments attach to employee wages. It also covers how forms of garnishments differ from one another, discusses tax levies and student loan garnishments, and reviews employer obligations for health insurance and national medical support orders. Outcomes: Respond to garnishments and income assignments properly. Who Should Attend: HR Professionals, and Payroll Staff Jul 15 (CS) 8:30-3:00 $175 Upcoming Dates Oct 21 (DN)

Harassment Prevention for Managers and Supervisors * HRCI Participants learn about the meaning of the term “hostile work environment,” and the difference between inappropriate conduct and illegal harassment, along with how to respond properly and prevent retaliation claims. Especially helpful are strategies to reduce employer liability, what behavior may lead to illegal harassment, and how to prevent retaliation claims. Outcomes: Understand how to respond to and stop harassment at your workplace. Who Should Attend: HR Professionals, Managers, and Supervisors Jul 10 (DN) 8:30-11:30 $125 Upcoming Dates Sep 4 (DN), Sep 16 (AZ), Nov 18 (DN)

legal compliance

I-9 Compliance HRCI New forms have new requirements! Fines are increasing and so is enforcement. This seminar covers the I-9 process including initial verification of work authorization, re-verification, correcting errors on I-9s, and conducting internal audits. Participants will also receive up-to-date information regarding worksite enforcement activities by Immigration and Customs Enforcement (ICE), E-Verify, and best practices for employment eligibility verification. Outcomes: Know everything you need to about I-9 compliance and filling out the new forms. Who Should Attend: HR and Recordkeeping Professionals Aug 7 (DN) 8:30-12:30 $125 Upcoming Date Nov 17 (DN)

NEW! International Expansion: New Country Start-up Tool Kit HRCI If you are looking to expand outside of the U.S., you need to be equipped to address the complexity of business, legal and HR issues. Using the employee life cycle (staffing, compensation, benefits, performance management, termination) this class will provide both the strategic and tactical framework required to operate in a foreign market, and will address major issues such as: registering to do business; taxation; choosing local nationals or expatriates; and other matters to consider before getting started. Outcomes: Understand the strategic and tactical framework required in order to operate in a foreign market. Who Should Attend: Those in companies looking to expand beyond the borders of the U.S. Aug 27 (DN) 8:30-4:00 $175 Investigations in the Workplace * HRCI This class guides participants through the entire investigation process beginning with the notice of an issue, how to define it, and how to determine the employer’s responsibilities. Next is a discussion on planning the investigation, interviewing those with knowledge, and evaluating the evidence, including assessing credibility, communicating findings, and taking action. Outcomes: Recognize when an investigation is needed and how to proceed. Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Aug 5 (FC), Aug 19 (CS), Aug 26 (GJ) 8:30-4:00 $175 Upcoming Date Oct 7 (DN)

Employment Law classes continued on page 5

July-August 2014

legal compliance

Employment Law & Labor Relations Issues

Investigations in the Workplace: Two-Day Workshop ** HRCI This two-day workshop is a combination of interactive role playing, mock investigation practice, lecture, and group discussion. Participants practice issue-spotting, interview documentation, and strategies for handling all investigation issues. When, what, how, and why to investigate is covered, along with the structure and content of investigation reports. Outcomes: Follow clear practices to successfully conduct investigations. Who Should Attend: HR Professionals, Legal Staff, and those responsible for investigations Jul 29-30 (DN) 8:30-4:00 $295

Managing the Ill or Injured Worker Under the ADA, FMLA, and Workers’ Compensation * HRCI This advanced seminar requires a knowledge of the Americans with Disabilities Act, Family and Medical Leave Act, and Workers’ Compensation Basics. Participants learn when a law is triggered, and what to do if more than one law applies. Additionally, the class will cover attendance, termination, compensation, benefit coverage, return-to-work, and light duty issues. Outcomes: Understand how the complex requirements of each law interact, and develop practical ways to address concerns. Who Should Attend: HR Professionals, Managers, and Supervisors Jul 10 (FC), Aug 7 (DN) 8:30-3:00 $175

Upcoming Dates Sep 10-11 (DN), Nov 17-18 (DN)

Upcoming Dates Oct 27 (DN), Nov 13 (CS), Dec 11 (AZ)

New! Legal Issues in Managing Employees for Human Resources Professionals * HRCI This concentrated full-day program offers an overview of the complex legal issues associated with day-to-day employment decisions and actions. This session provides current information on legislation, court decisions, and enforcement procedures that affect the employment relationship. The issues and concerns that impact separation and discharge, including a risk analysis of termination and proper procedures, are explored. (Includes a copy of the MSEC Blue Book: Employment Law Resource) Outcomes: Advise leaders and supervisors about employment law issues armed with a full spectrum of knowledge. Who Should Attend: HR Professionals, Legal Staff Aug 19 (DN) 8:30-4:00 $235

Unemployment Insurance: Challenging Claims and Controlling Costs * HRCI In this session participants will learn who is covered by unemployment insurance, when benefits are awarded, and strategies for lowering unemployment costs. The administrative procedures, including how to respond to the claim, are reviewed and participants engage in a mock appeal hearing where they learn the hearing officer’s decision and rationale. Outcomes: Effectively protest unemployment claims and ultimately minimize costs. Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Jul 23 (CS), Aug 28 (DN) 8:30-4:00 $175

Upcoming Date Nov 6 (FC)

Legal Issues in Managing Employees for Supervisors and Managers * HRCI This seminar reviews key federal and state laws affecting the employment decisions that managers and supervisors make. It walks participants through issues such as employment-at-will, and the importance of understanding employee handbooks. Also covered are legal topics relating to interviewing and selection, civil rights, safety issues, pay practices, and termination. Outcomes: Make legally informed management decisions in managerial and supervisory roles. (Includes a copy of the MSEC Blue Book: Employment Law Resource)

Who Should Attend: Managers and Supervisors Jul 22 (FC) 8:30-4:00

Wage and Hour Workshop * HRCI Learn what the laws cover and which industries are exempt, along with recordkeeping requirements, exemptions from overtime, and how to change status for those improperly classified as exempt. Also discussed are compensable hours of work-travel time, on-call, and training, alternative work weeks, compensation included in straight time and overtime calculation, and other topics covered by these laws. Outcomes: Understand wage laws and their numerous, counter-intuitive regulations. Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Aug 5 (DN) 8:30-3:30 $209 Upcoming Date Nov 5 (DN)

$235

Upcoming Dates Sept 30 (DN), Oct 7 (AZ), Dec 3 (DN)

* ** Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 5

July-August 2014

303.894.6732 | registration@msec.org | MSEC.org

Employment Law & Labor Relations Issues

legal compliance

Workers’ Compensation Basics * HRCI Participants are introduced to the basic provisions and procedures of the Colorado Workers’ Compensation Act. Coverage under the Act is explored, along with the employer’s obligation, ensuring compliance, and avoiding penalties. Benefits awarded by the act are explained, along with when an injury is compensable, and limitations on mental or emotional stress benefit awards. Outcomes: Properly report and investigate work related injuries and close claims. Who Should Attend: HR Professionals and those handling workers’ compensation claims Jul 11 (DN) 8:30-4:00 $195 Upcoming Dates Sep 26 (DN), Oct 21 (FC)

Workers’ Compensation: The Advanced Workshop * HRCI This session provides managers and administrators with information to properly manage injured workers in order to maintain productiv¬ity within the bounds of the Colorado Workers’ Compensation Act. Participants learn answers to common problems surrounding the management of workers’ compensation claims, including return to work solutions, leave policies, who is and is not an independent contractor, terminating the injured worker to avoid retaliation, doctor appointments, recreational activities, and cost containment. Outcomes: Administering complex claims and tackle day-to-day issues. Who Should Attend: Workers’ Compensation Specialists and anyone with workers’ compensation responsibilities. Aug 8 (DN) 8:30-12:30 $125

We have been providing training and development to members for decades. Join us on August 15, 2014 and experience our training first hand. Test drive 60-minute samplings of some of our top programs in human resources, legal issues, and organizational development. This event is free. Registration opens in early July!

Upcoming Date Oct 24 (DN)

* The Employment Law Certificate Program These classes can also be taken as part of the Employment Law certificate program. This certificate is designed to help you with a clear framework of laws impacting the workplace.

**The Labor Relations Certificate Program This class can also be taken as part of the Labor Relations certificate program. This program is for those who want a deeper understanding of labor law and union issues.

July-August 2014

compensation & benefits Benefit Administration: The Basics from A to Z HRCI Participants learn the basic concepts of employer-sponsored benefits including health and welfare, retirement, and medical reimbursement plans. The course includes up-to-date and relevant basic design, legal issues, and administrative considerations. Individuals participate in skill-building exercises to enhance their understanding of the material, including the role of benefits in a total rewards strategy, design concepts, funding, mandated benefits, and compliance with federal laws, including health care reform. Outcomes: Understand basic design concepts regarding benefit administration, from retirement to health, and medical spending programs. Who Should Attend: HR Generalists, new Benefit Specialists, and anyone wanting an update Aug 6-7 (DN), Aug 26-27 (CS) 8:30-4:00 $295 Upcoming Dates Oct 23-24 (DN)

Compensation Administration I—Base Pay Design and Development HRCI This class will teach how to develop a Total Rewards philosophy and work with a compensation model that begins with job analysis and introduces internal job evaluation and external market pricing. In addition, elements including pay ranges and building a pay structure that focuses on business alignment will be covered. Hands-on exercises and group discussions assist participants in developing skills for creating, revising or maintaining base pay compensation plans. Outcomes: Understand compensation fundamentals and principles to apply in your workplace. Who Should Attend: HR Professionals, Compensation and Benefit Managers Aug 13-14 (DN) 8:30-3:30 $295 Upcoming Dates Sep 23-24 (CS), Oct 16-17 (DN), Dec 2-3 (DN)

Benefit Update Conference HRCI Our Benefit Update Conference covers the most recent legislative and regulatory developments of the year. The conference will feature keynote and breakout sessions focused on strategies in light of the changing benefit reform, as well as current trends and best practices for employee benefit plans. Presenters include specialists in the field of benefit management from MSEC and other benefit associates. Outcomes: Keep up to date on benefit issues to remain compliant and competitive in the market place Who Should Attend: HR Professionals, Benefit Administrators, Business Owners, Financial Officers, Plan Trustees and Fiduciaries, Benefit Producers, and Corporate Counsel Jul 10 (CS), Jul 15 (FC), Jul 17 (DN), Jul 22 (GJ) 8:30-3:30 $199 FREE! Colorado Compensation Survey Briefing HRCI Come to our free briefing to learn how to use our survey data in your compensation plans. We will cover: • Salary comparisons by industry and employment size • Historical trends • Current compensation practices • 2014 Pay increase projections • Colorado economic overview Outcomes: Use MSEC salary and benefit compensation data to make important strategic compensation decisions. Who Should Attend: HR Professionals Jul 17 (FC) 9:00-11:00 FREE Upcoming Date Sep 25 (CS) 2:00-4:00

July-August 2014

303.894.6732 | registration@msec.org | MSEC.org

Legal and Legislative Year-in-Review Ryan Sarni, Esq., MSEC Is Your Retirement Plan Going to Pot?

Chad Larsen, President, Moreton Retirement Partners and M. Corey Whitehead, Senior Vice President, Moreton Retirement Partners

Managers and Employee Health

Ken Pinnock, Associate Director of Human Resources, University of Denver

Stop Ignoring the Water Cooler Gossip: Learn the Value of EAPs Representative from Peer Assistance Services, Inc. The Changing World of FSAs, HRAs, HSAs Bob Davis, Owner and Founder, Rocky Mountain Reserve The DOMA Decision: What We Know One Year Later Diane Waters, Esq., MSEC A Strategic Approach to the ACA: Plan Design, Delivery, and Financing Don Heilman, Area Senior Vice President, Senior Benefits Consultant, Gallagher Benefit Services and Erica Emmons, Client Manager, Gallagher Benefit Services

Colorado Springs - July 10, 2014 New Location! -Colorado Springs Marriott Fort Collins/Loveland- July 15, 2014 Embassy Suites Loveland Denver - July 17, 2014

New Location! - Westin Downtown Denver

Grand Junction - July 22, 2014

Two Rivers Convention Center

Time: Registration & Continental Breakfast: 8:00amâ&#x20AC;&#x201C;8:30am Program: 8:30amâ&#x20AC;&#x201C;3:30 pm Cost: includes lunch MSEC Members $199 per person $179 per person for groups of 3 or more from the same company Non-members $239 per person For more information or to register call 800.884.1328, email registration@msec.org, or go to MSEC.org.

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO | (GJ) Grand Junction, CO

July-August 2014

development

support & administrative staff

Assertiveness Training for Support Staff * Participants gain the skills to face problems directly and resolve them quickly, handle stressful interpersonal situations effectively, and gain the confidence needed to make difficult decisions without creating resentment, anxiety, or guilt. This seminar focuses specifically on an overview of assertiveness, clarifying complicated issues, stating needs clearly, dealing effectively with criticism and rejection, handling anger and hostility, recognizing and stopping manipulative behavior, and resolving conflict responsibly. Outcomes: Successfully manage customers, clients, bosses, and coworkers. Who Should Attend: Support Staff Jul 31-Aug 1 (DN) 8:30-4:00 $295 Upcoming Dates Dec 4-5 (DN)

Customer Relations: Making the Connection * Participants discover practical, ready-to-use ideas for various phases of customer interaction. Connecting with customers and anticipating their needs by adapting to varying communication styles and practicing positive language skills is explored, along with employing a 3-step method for handling difficult customer situations. Action steps to ensure a customer experience is positive, and critical follow-up steps are reviewed. Outcomes: Acknowledge customer needs and take the correct action in a variety of difficult situations. Who Should Attend: Anyone having direct or indirect customer contact Jul 15 (DN) 8:30-12:30 $125 Upcoming Date Nov 18 (DN)

Lead Worker Training This seminar focuses on changing relationships for leads and group or team leaders, discussing the expectations and limitations of the position, and communication demands from employees and management. Participants learn the role of the lead worker and how to maximize the authority granted to lead workers. Communication skills are practiced, and instruction is offered to help engage employees and effectively train employees to complete necessary tasks. Outcomes: Understand the unique demands of a lead worker and perform more effectively. Who Should Attend: Leads, Group Leaders, Work Coordinators, and Assistant Supervisors Jul 9 (AZ) 8:30-4:30, Jul 29 (DN) 8:30-4:00 $175 Upcoming Dates Sept 25 (DN), Oct 17 (FC), Oct 29 (CS), Nov 25 (DN)

Priority Management: Working Sm@rt with Microsoft Outlook Computers are not required, but we recommend participants bring their laptops. Participants learn how to reconfigure Outlook to improve productivity, and turn the calendar into a planning tool. Also covered are using Outlook to delegate tasks, document important communications, and retrieve information. For additional charges, productivity coaching and ongoing support are provided. Bring your Laptop. Outcomes: Turn Microsoft Outlook into a personal assistant to help get things done. Who Should Attend: Everyone with access to Microsoft Outlook Jul 17 (DN) 8:30-3:30 $395 Upcoming Dates Sep 17 (DN), Nov 12 (DN)

Telephone Imagery: Improving Customer Service Through Excellent Telephone Communication Skills * Participants learn the “how-to’s” of establishing a rapport using tips and techniques to create a memorable image, conquer telephone etiquette basics, and enhance listening skills. Understanding a customer’s preferred communication style (auditory, visual, or kinesthetic) to increase customer satisfaction and loyalty is also explored. Outcomes: Make a positive impression on your customers. Who Should Attend: Anyone who works with customers over the phone Jul 15 (DN) 8:30-4:00 $200 Upcoming Date Oct 10 (DN)

Time Management for Support Staff: Creating Balance in Today’s Workplace * Participants learn effective tools for helping them manage their activities and priorities in a busy office. Time is spent clarifying values in order to spend more time on what matters most, defining what is likely to overwhelm the day, identifying personal and professional short- and long-term goals, establishing daily goals, prioritizing work to get the most important jobs done first, managing telephone interruptions, unraveling miscommunication and unclear directions, and creating an action plan to manage all the important roles and tasks. Outcomes: Identify short- and long-term priorities and spend less energy on time wasters and more time on important tasks. Who Should Attend: Support Staff Aug 12 (DN) 8:30-4:00 $195 Upcoming Dates Oct 21 (DN), Dec 9 (DN)

* The Support Staff/Administrative Assistant Certificate Program These classes can also be taken as part of the Support Staff certificate program. This program offers training to help support and administrative staff work effectively with supervisors and customers while meeting organizational goals and personal development needs.

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 9

July-August 2014

303.894.6732 | registration@msec.org | MSEC.org

MSECâ&#x20AC;&#x2122;s Custom On-Site Classes

Are On-Sites Spot-On for your Organization? Optimize your training dollars with MSECâ&#x20AC;&#x2122;s custom on-site classes. We will work with you in advance to tailor a program that specifically meets your business goal and training needs. And, deliver it right at your workplace. Key Benefits

It is effective and efficient. On-site trainings ensure that employees are exposed to the same content at the same time. It is customized. The material is specific to your organization so information is pertinent to your business goals and practices. It is economical. If you have a number of employees that need training, an on-site can save you time and money. Our most requested topics for on-site training are:

Performance Management Skills

Ethics

Management Back-to-Basics

Performance Documentation Skills

Supervisor Skills

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO | (GJ) Grand Junction, CO

Harassment in the Workplace

July-August 2014

development

communication

Communication Tools for Maximizing Performance * Participants improve their ability to understand people better, turn on or off emotions in different circumstances, and develop and maintain trust, rapport, and influence with others. How to deal with difficult people and situations by learning, thinking in an outcome oriented way, and discovering what is important to another person or group is explored. Also reviewed is how to gather and organize information systematically to clarify problematic situations and to identify clear goals. Outcomes: Put into action practical communication methods, skills, and techniques. (A follow up study guide is provided to practice the skills taught.) Who Should Attend: Employees and Managers whose success depends on the ability to relate to others Jul 24-25 (DN) 8:30-3:30 $355

Developing and Maintaining Trust in the Workplace * This class is designed to help understand how to build trust and how that impacts relationships with your co-workers, managers, and customers. Participants explore the meaning of trust and measure individual skill levels in building trust. Participants develop strategic skills to build trust in the workplace, identify what trust is and its impact on the work environment, and use skills to rebuild trust and re-frame difficult messages. Outcomes: Increase skill levels in building trust through instruction, reflection, and class exercises. Who Should Attend: Employees wanting to develop more effective relationships with others. Jul 21 (DN) 8:30-4:00 $175

Upcoming Dates Oct 9-10 (DN), Dec 4-5 (DN)

Upcoming Dates Sep 12 (DN), Oct 8 (FC), Nov 18 (DN)

Conflict: Self-Management * This session begins by defining the nature of conflict and then addressing how to build skills for constructive resolution by creating an effective environment and developing compromises for mutual benefit. Participants learn about their personal response to conflict through the assessment of conflict styles, identifying alternative strategies, and conveying understanding. Outcomes: Understand conflict patterns and acquire skills for responding constructively to conflict. (Includes conflict style assessment) Who Should Attend: Managers, Supervisors, and Employees Aug 13 (DN) 8:30-4:30 $175

Developing Interpersonal Communication Skills * This three-day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex communication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Outcomes: Develop an action plan to implement changes to communicate more effectively. Who Should Attend: Employees, Managers, and Supervisors Jul 9-11 (DN), Aug 19-21 (DN) 8:30-3:30 $420

Upcoming Dates Sep 29 (DN), Oct 23 (DN), Nov 19 (DN)

Upcoming Dates Sep 23-25 (DN), Oct 28-30 (DN), Dec 9-11 (CS)

Cultivating Your Listening Skills: Listening to Understand * Generations: Working Together * HRCI Through a helpful assessment tool and thought-provoking activities, Participants will learn to recognize the unique needs of different class participants will address their unique habits and improve listengenerations in the workforce. The course will examine the impact of ing skills in three dimensions of a listening model: staying focused, historical and cultural factors on generational outlook. Participants will capturing the message and helping the speaker. Uncovering personal be taught how to identify each generationâ&#x20AC;&#x2122;s preferences for communibarriers and obstacles to focused listening, assessing their own listencation, development, and work culture and practice adapting commuing style and approach and applying the skills of following, reflecting nication styles to interact more effectively with members of different and attending in a variety of listening situations are also reviewed. generations. Outcomes: Use the power of listening to become more effective Outcomes: Build stronger teams by working more effectively with and productive. members of all generations. Who Should Attend: All levels of professional and management Who Should Attend: Managers, Supervisors, Support Staff, and personnel who wish to assess and improve their listening skills HR Professionals Jul 31 (DN) 8:30-4:30 $175 Jul 18 (FC) 8:30-4:30 $175 Upcoming Dates Sep 18 (AZ), Sep 29 (DN)

Upcoming Dates Oct 10 (DN), Dec 10 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 11

July-August 2014

303.894.6732 | registration@msec.org | MSEC.org

COMMUNICATION

development

Group Facilitation Skills HRCI This session begins by defining facilitation and distinguishing facilitation skills from the role of the facilitator. Participants learn the balance between leading and facilitating by practicing key facilitation skills and identifying and establishing group norms during facilitations. Skills including, observing group dynamics and learning intervention techniques in response are discussed, to help maintain an environment conducive to maximum interaction and productivity. Outcomes: Develop the observation and intervention techniques that make an effective facilitator. Who Should Attend: Trainers, Supervisors, and Managers Aug 7-8 (FC) 8:30-4:30 $295 Upcoming Dates Sept 4-5 (DN), Nov 6-7 (DN)

Write It Right Participants learn how to deliver error-free documents by avoiding common mistakes. Classic punctuation pitfalls and error hot spots are identified. Proofreading and working with speed and accuracy are stressed. Techniques for spotting typos are practiced. Formal and informal rules and advantages of each kind are discussed, as is the need to maintain a consistent level of formality. The possibility of writing in partnership with a colleague is explored. Outcomes: Develop specific skills necessary for proofreading and editing your own work as well as the work of others. Who Should Attend: Employees who have taken Brush-Up English, or employees who want to improve editing and reviewing skills. Aug 26 (DN) 8:30-3:30 $220 (Includes lunch) Upcoming Date Nov 18 (DN)

* The Communication Mastery Certificate Program These classes can be taken as a part of the Communication Mastery certificate program. Our Communication Mastery Certificate explores all aspects of workplace interactions and helps develop a process for building loyalty through effective communication.

Do You Need A

Clone?

Let MSEC double your efforts. Weâ&#x20AC;&#x2122;ll contract with you based on your needs; full-time, part-time, every few months, or once a year. Let MSEC duplicate your productivity. Our HR professionals can work onsite, offsite or a combination of both. Let MSEC fill in the gaps. We can provide personnel for project based help, as an expert in a particular HR area or provide work overload relief. For more information on how we can support your HR needs contact the Outsourced Consulting Services Department at 800.884.1328 or email hrmanager@msec.org.

July-August 2014

development

TRAINING & PERSONAL DEVELOPMENT

Designing Training Materials * HRCI The seminar focuses on creating supporting written materials such as notebooks, handouts, and visual aids, as well as other learning aids. The class reviews a needs assessment and then helps to calculate development time and costs, identify design resources and constraints, and clarifies learning objectives. Developing training materials is discussed by tying training objectives to material design, considering sequencing options, selecting the instructional method and delivery medium, developing a lesson plan, and writing the content. Outcomes: Create written materials such as notebooks, handouts, and visual aids to support good training. Who Should Attend: Individuals who prepare in-house training, deliver group training, or revise existing training Aug 21-22 (DN) 8:30-4:30 $295 Developing Presentation Skills * Participants will focus on skill-building by designing and delivering two presentations and receiving both class and instructor feedback. Presentations will be recorded. The principles of public speaking are explored including presentation design, style, and delivery techniques, and visual aids. There is time allotted for practice and feedback, impromptu presentations, informational presentations, persuasive presentations, and instructional presentations. Outcomes: Deliver an effective presentation to audiences ranging from peers to the executive management team. (*This three-day course provides practice and feedback, and all three days must be attended.)

Who Should Attend: Individuals with limited experience or those who wish to improve their confidence level in front of groups (Class size is limited to 10).

Jul 15-17 (DN) 8:30-4:30

$490 (Includes lunch)

Upcoming Dates Sep 22-24 (DN)

Myers-Briggs: An Interpretation of Personal Style * Participants learn to understand and interpret the Myers-Briggs Type Indicator® (MBTI), including the qualities of extroversion and introversion, sensing and intuiting, thinking and feeling, and judging and perceiving. Participants learn how to use the types to build upon personal preferences, communicate with others, understand team dynamics, and how to problem-solve in difficult group situations. Outcomes: Improve your working relationships and enhance your interaction with others. Who Should Attend: Anyone who wants to understand personality preferences and work more effectively with others Note: This class requires pre-work which will be sent directly to the participant prior to the seminar. It is suggested that individuals register at least 2 weeks prior to the class.

Aug 6 (AZ) 8:30-4:30

$210

Negotiation for Win/Win Results HRCI Professional conversations involving conflicting needs and wants are negotiations. In this class, experience all phases of the negotiation process including analysis, preparation, and discussion, through practical exercises and negotiating problems of varying degrees of difficulty. The approach of this seminar is to improve skills so that one’s interests are achieved while preserving the relationship between the parties. Outcomes: Negotiate effectivly and keep good relationships. Who Should Attend: Anyone negotiating on behalf of an employer Aug 5 (DN) 8:30-3:00 $175 Upcoming Dates Sep 30 (DN), Dec 2 (DN)

Train the Trainer * HRCI This course begins by teaching the principles of adult learning and the training cycle. Participants then develop and deliver part of a training program. Videotaping is included in order to help participants understand how their style can be most effective. Note: Participants will give a 15-minute training module on the third day and may wish to bring a training program under development to class. Outcomes: Deliver training to groups of three or more effectively. Who Should Attend: Those who prepare in-house training, deliver group training, or revise existing training packages. Aug 6-8 (DN) 8:30-4:30 $495 (Includes lunch on days 2&3) Upcoming Dates Oct 1-3 (DN), Dec 2-4 (DN)

Training Activities * HRCI Participants will have opportunities to experience an activity, debrief the activity, and then critique the exercise. A variety of activities will be explored from openers, simulations, and assessments to adventure initiatives and game formats. Discussion will include how the various types of activities can be adapted to meet the needs of your learners. Also discussed are the purpose of training activities and how to design effective activities. Outcomes: Prepare well-developed activities that improve your training at work. (Includes a copy of Design your Own Games and Activities) Who Should Attend: Individuals who design and deliver training Jul 22-23 (DN) 8:30-4:30 $375 Upcoming Dates Nov 20-21(DN)

* The Trainer Certificate Program These classes can be taken as part of the Trainer certificate program. This certificate program increases trainers’ skills so they can contribute to on-going success.

Upcoming Date Oct 16 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 13

July-August 2014

303.894.6732 | registration@msec.org | MSEC.org

Affirmative Action Planning Services Are you in Compliance?

Data Management—the Extra Mile: Affirmative action planning is more than just assembling data. How your data is managed spells the difference between a successful compliance review and penalties. Other providers do not scrub data or charge an extra fee for doing so. MSEC scrubs all data to ensure it is consistent and compliant. Don’t wait until an audit to discover data inconsistencies or other problems. Value: No hidden or additional charges. Ever. The pre-disclosed fee includes: • Data scrubbing and review • Required statistical analyses (Workforce Analysis, Job Group Analysis, Availability Analysis, Incumbency to Availability Analysis, and Placement Rate Goals and Impact Ratio Analysis) • Adverse impact analyses • Inter-race adverse impact analyses • Attorney-client privileged compensation discrepancy analyses • Attorney-client privileged compensation means reports • Required narratives • Policy and process review and assessment • Post-plan analysis and strategy • Two hours of customized Affirmative Action training • Audit support during OFCCP compliance reviews

Expertise: MSEC prepares more than 500 Affirmative Action Plans annually. Our expertise translates to your compliant plan. In addition, we regularly assist members during OFCCP compliance reviews. Support: Affirmative action planning is an ongoing process. What you do throughout the year matters. We are here to support you every step of the way. Are you tracking applicants correctly? Do your hiring practices result in adverse impact? Where and how are you recruiting? What training do you provide? How do you respond to a Notice of Compliance Review from the Office of Federal Contract Compliance Programs? We are here to answer all these questions and work through these issues with you. New Veterans and Individuals with Disabilities Regulations: New regulations became effective March 24, 2014. These include unprecedented requirements to collect, analyze and evaluate data for protected veterans and Individuals with Disabilities. We are here to educate you to ensure compliance with everything from access to your application process to plan preparation. Confidence: MSEC is your trusted partner in workplace matters. Expect the same care, dedication and quality from our Affirmative Action Planning Services. This is our commitment to you. For more information or to request a no-cost compliance assessment, call us today at 800.884.1328.

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO | (GJ) Grand Junction, CO

July-August 2014

development

supervision

Business Basics * HRCI This seminar will provide an overview of the strategic planning, operations management, and quality tools used in today’s businesses. Instruction, exercises, and case studies are used to illustrate the fundamental concepts used by managers to make informed decisions. Understanding the role of strategic planning, scanning the business environment, analyzing internal vs. external environments, and conducting a S.W.O.T. analysis are all reviewed, along with other topics related to the fundamentals of business. Outcomes: Understand the building blocks of successful business practices. Who Should Attend: Entry-level Supervisors and those wanting an understanding of business fundamentals Aug 19(DN) 8:30-4:30 $245 Upcoming Date Oct 22 (DN)

Business Writing for Managers Participants develop skills in planning, writing, and reviewing a variety of writing projects from email to short reports. This “hands-on” workshop includes class exercises, group discussion, and individual guidance, and reviews planning through recognizing the purpose, appraising the reader, and organizing ideas. Writing for the reader is discussed along with choosing the format, creating transitions, and emphasizing main ideas. Outcomes: Produce business documents that get positive results. Who Should Attend: Managers and Professionals who must use written communication Aug 19 (DN) 8:30-3:30 $205 Upcoming Dates Sep 9 (CS), Oct 16 (DN)

Change Management: Building Resiliency ** HRCI Change in the workplace is inevitable and managers must lead their staff through changes. In this course, participants learn to differentiate between change and transition, use a three-phase transition model, and learn the action steps accompanying each phase of the model. Also discussed are the primary emotions and behaviors of people experiencing change, along with the information and support needed as people move through the change process. Outcomes: Build resiliency to manage yourself and others through necessary workplace changes. Who Should Attend: Managers, Supervisors, Leaders, or anyone managing change and transitions Aug 13 (FC) 1:00-4:30 $125

The Complete Supervisor Program This week-long program takes supervisors through the life cycle of an employee. Interviewing skills, coaching, communication and feedback skills, and the legal issues of dealing with performance problems will be covered. The first two days are instructions in supervisory core competencies. The third day covers interviewing and hiring. The fourth day explores legal issues in managing employees, and the last day is devoted to the topic of performance management. Outcomes: Understand the employee life-cycle through a holistic approach in learning. Who Should Attend: Managers and Supervisors Jul 21-25 (DN) 8:30-4:30 $765 Upcoming Dates Nov 3-7 (DN)

Creating Effective Work Groups ** Participants practice realistic ways to lead teams towards greater alignment and deeper levels of commitment. Through a series of exercises and group discussion, participants are immersed in the critical processes that high-functioning teams use to develop alignment of individual goals and values with those of the organization, capitalizing on the unique strengths that comprise a team and ways to apply them to phases of a project, and practicing how to build a vision and mission that support the ideals of the organization. Outcomes: Build and sustain effective work groups. Who Should Attend: Managers, Supervisors, and HR Professionals Aug 1 (DN) 8:30-4:30 $175 GOAL: Get Organized at Last! ** This class provides simple, easy-to-implement solutions to help you get control of workloads, contribute to the success of organizations, and increase value as an employee. Participants learn what to do with paper, manage email efficiently and effectively, learn Microsoft Outlook tips and tricks, and how to reduce interruptions and distractions. Also covered are scheduling and prioritizing how to do important tasks first, and how to follow up on assignments effectively. Outcomes: Improve organizational skills and increase productivity. Who Should Attend: Managers and Employees wanting to improve their organization skills at work Jul 15 (DN) 8:30-4:30 $245* * For $430 receive the seminar and 2-hour follow up coaching session on-site within the (DN) metro area)

Upcoming Dates Sep 16 (DN), Nov 11 (DN)

Upcoming Dates Sep 5 (DN), Nov 25 (DN)

* ** Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 15

July-August 2014

303.894.6732 | registration@msec.org | MSEC.org

supervision

development

Harvard Business Series: Barnes & Noble - Managing the E-Book Revolution HRCI This case describes competition in the market for E-Books and Barnes & Noble’s Strategy in this industry. As a traditional retailer, B&N was challenged by the introduction of digital technologies that allow books to be electronically published, distributed and sold to consumers. New competitors like Amazon and Apple attacked the traditional industry structure, creating many uncertainties over the long term viability of traditional retailers. Amid this uncertainty, B&N must decide how to compete, in terms of both devices that can read E-Books, as well as standards for their distribution. Outcomes: Learn how businesses must adapt to changing market places. Who Should Attend: HR Professionals, especially those needing HRCI business credits Aug 12 (DN) 8:30-11:30 $99

Leadership Through Influence ** Intensive, individual influence skills exercises allow participants to “try on” new techniques in a safe training environment. Team interaction exercises provide insight into how influence operates in team settings. Ten influence tactics give participants a spectrum of techniques to choose from, depending on their situation. The final exercise ties the program together by analyzing a work-specific situation, the influence, the goal, and the desired outcome, power bases, influence tactics, and approach plan. Outcomes: Effectively utilize your personal power to influence others. Who Should Attend: Non-managing professionals, high-level leaders, managers, supervisors, staff personnel, and self-directed or traditional work team members Jul 29-30 (DN) 8:30-4:30 $455 (Includes cost of LTI book and workbook)

Harvard Business Series: Secret Recipes-The Power of Culture in an Experience Economy HRCI Why did Southwest Airlines’ model for low-cost air travel thrive while similar models for United Airlines and Delta Airlines failed? According to the author, it comes down to company culture, which is almost impossible to copy. The author defines culture as “the things that people in an organization do without thinking; often because of a precedent set by management”. As he shows, the roots of culture go very deep, and they lead companies like Southwest, Costco, and IBM to the top of their industries. Outcomes: View organizational culture through a strategic lens. Who Should Attend: HR Professionals wanting a seminar focusing on strategic issues. Jul 29 (AZ) 8:30-11:30 $99

Leadership: Why Would Anyone Want to Follow You? ** This course combines the best of behavioral and neurological science and experiential learning to help individuals become socially and emotionally smarter. It provides a framework, methodology, scientifically validated assessment, and direct experience for building the personal and relationship competencies required for creating high-trust relationships. It is also an introduction to the multiple applications of the FIRO-based Elements of Awareness including personal and interpersonal effectiveness, improving customer service, and resolving conflict. (Follow-up coaching is available for an additional fee.) Outcomes: Motivate, inspire, and energize the workforce. Who Should Attend: Managers and Supervisors Jul 8-9 (DN) 8:30-4:30 $390

Interpersonal Mastery: The Human Element The Human Element® Approach is supported by research-based analyses and built upon the belief that the success of an organization is determined by the quality of the relationships among its customers, managers, and employees. Leaders and teams succeed when they have the emotional and social intelligence, along with tools from this workshop, to be creative and focused. Tools from this workshop show them how. Outcomes: Advance your knowledge of human behavior in organizations to increase the success of your workplace. Who Should Attend: Executives, Managers, Team Leaders, Team Members, OD, and HR Professionals Aug 27-29 (DN) 8:30-4:30 $485

Upcoming Dates Oct 20-21 (DN)

Upcoming Dates Sep 23-24 (FC), Nov 11-12 (DN)

Supervision classes continued on page 17

Upcoming Dates Nov 18-20 (DN)

July-August 2014

development

supervision

Leading Teams * This class outlines how to set a direction for a team by assessing individual needs, recognizing stages of team development, and applying facilitative and directive leadership practices to support teams. Participants discuss and apply four different leader decision-making styles, practice moving teams toward group decision-making, and discuss a continuous improvement model to apply at your workplace. Outcomes: Develop skills to provide strategic direction and effective decision-making as the leader of a team. Who Should Attend: Managers and Supervisors, Team Leads, and Lead Workers Aug 7 (CS) 8:30-4:30 $175 Upcoming Date Oct 23 (DN)

Revised! Managing From Your Strengths This program goes through an integrated process to identify and align all important factors, including defining personal excellence and leadership style, staging and goal setting for personal power, understanding personal preferences for getting work done, and driving values for the work group. Participants also consider career and life vision, empowerment assets, expanding options, building vision, making wise decisions, claiming and using their own perspective, and taking action using their own style. Outcomes: Assess behavior to gain an awareness of your impact, increasing the capacity to lead and motivate others. (Participants must register 3 weeks prior to this workshop).

Who Should Attend: Managers and Supervisors Aug 13-14 (DN) 8:30-4:30

$395

Performance Documentation Skills for Supervisors * HRCI Participants will learn a simple performance documentation process and understand its importance in preventing legal claims. Using proven techniques, participants will practice writing and maintaining job-related performance documentation. The seminar will focus on how the current legal climate affects supervision, as well as the “howto’s” of documenting employee actions. Outcomes: Develop strong practices, follow a clear process, and avoid potential pitfalls when documenting discipline. Who Should Attend: Managers and Supervisors, HR Professionals Aug 13 (DN) 8:30-Noon $125 Upcoming Dates Oct 14 (DN), Oct 30 (AZ)

Performance Management: Setting the Stage for Success HRCI This class provides the skills to manage employee performance as an ongoing process and ties the supervisory role to employee and organizational success. Participants learn the essential skills needed to set clear expectations and document key performance behaviors and results, as well as provide ongoing coaching and feedback to employees. Preparing and conducting the appraisal discussion for optimal results is also a part of this class. Outcomes: Manage employee performance as an ongoing process and tie it to employee and organizational success. Who Should Attend: Supervisors and Managers Jul 31 (CS) 8:30-4:00 $175 Upcoming Dates Sep 24 (DN), Oct 14 (FC) Nov 19 (DN)

(Includes Myers-Briggs instrument and the book Lifestyles)

Upcoming Dates Oct 29-30 (DN)

Managing Stress in the Work Environment * This class provides a comprehensive approach to managing stress including lifestyle balance, modifying behavior patterns, and enhancing physical awareness. Participants become more aware of their stress responses, creating a sense of choice and control over what happens to them, and achieving a greater sense of balance in their lives. This is done through Identifying sources of stress, recognizing response patterns, practicing methods for managing stress, and creating an action plan. (Participants are invited to dress comfortably) Outcomes: Gain awareness of stress and take steps to control it. Who Should Attend: Employees wanting control over the stress in their work environment Jul 17-18 (DN) 8:30-4:00 $295 Upcoming Dates Oct 9-10 (DN)

Project Management I: Foundations ** Participants use a realistic case study and exercises to provide handson use of the tools and techniques. There is a project management overview of the Project Management Institute (PMI), Project Management Body of Knowledge (PMBOK), and Project Initiation. Project Planning is discussed, which includes a management plan, a work breakdown structure, and the constraints of scope, cost, and schedule. Also explored are budgeting, staffing, reporting, and closing the project. Outcomes: Keep projects on schedule with proper planning and reduce frustration. Who Should Attend: Project Managers, Project Team Members, and Managers of functional areas Jul 9-10 (DN) 8:30-4:30 $345 (Includes lunch) Upcoming Dates Sept 10-11 (DN), Nov 19-20 (DN)

* ** Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 17

July-August 2014

303.894.6732 | registration@msec.org | MSEC.org

supervision Succession Planning: Are You Prepared? HRCI Where would your organization be if you lost your key leaders? This half-day fundamental class will address some of the most important aspects of succession planning. By attending the class, participants will be able to develop a business case for succession planning, increase their knowledge about the types of succession plans, use tools to help identify leadership competencies, determine what kind of leaders the organization needs, and then identify high potential, agile learners. Outcomes: Understand the aspects of succession planning from attracting, retaining, and engaging critical talent. Who Should Attend: Individuals interested in succession planning and seeking the fundamentals Aug 13 (FC) 8:30-12:00 $125 Upcoming Date Sep 22 (DN)

Supervision: Buddy to Boss Participants learn to develop their own management style and create relationships with employees to help guarantee success as new leaders. Discussed will be how to identify what has changed, what has stayed the same, and how the relationships with people are essential to success. How to understand the steps for a smooth transition , recognizing and applying strengths and abilities, acknowledging the importance of establishing boundaries, and creating a culture of trust will also be covered. Outcomes: Manage a difficult transition effectively. Who Should Attend: Anyone transitioning into a supervisory or manager role Aug 27 (DN) 8:30-3:30 $175

development

Time Management for Managers: Creating Balance at Work and Home Based on the latest concepts from Stephen Covey, David Allen, Donald Whetmore, and Julie Morgenstern, participants explore the connection between leadership, management, and time management. Participants then learn how to focus on activities on a daily basis. Recognizing how time is spent by identifying top five personal time wasters, and discovering ways to control or eliminate them is explained. Outcomes: Focus on priorities, get organized, and stay on track by organizing yourself and others. Who Should Attend: Managers and Supervisors Jul 24 (DN) 8:30-4:30 $195 Upcoming Date Sep 19 (DN)

* The Supervision Certificate Program These classes can be taken as a part of the Supervisor certificate program. This program builds skills and knowledge on the following topics: motivation, communication, and employee development.

** The Advanced Supervision Certificate Program These classes can be taken as a part of the Advanced Supervision certificate program. As you continue to develop your management skills, this program offers the next step of advancement and expands your capacity to lead.

Supervision: Core Competencies * Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, enhance listening, and practice delivering effective feedback. Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results. Who Should Attend: Managers and Supervisors Jul 8-9 (DN), Jul 30-31 (FC), Aug 4-5 (DN) $295 Aug 21-22 (DN) 8:30-4:30 Upcoming Dates Sep 4-5 (DN), Sep 10-11 (AZ), Sep 22-23 (DN), Oct 7-8 (DN), Oct 15-16 (GJ), Oct 23-24 (DN), Nov 20-21 (DN), Dec 3-4 (CS), Dec 10-11 (DN)

July-August 2014

staffing

Core & Strategic Human Resource Training

Revised! Fundamentals of Human Resource Management: Key Steps in Getting Started HRCI This seminar is for those solely responsible for the operations of Human Resources, or as a refresher for professionals wanting to expand their knowledge. The role of linking human resources to business success is explored by examining recruiting and retention, orientation, recordkeeping, HR measurement, performance management, employment law, compensation, and benefits. Outcomes: Learn practical ways the Human Resource practitioner can contribute to the organization’s success. Who Should Attend: HR Professionals who are newer to the role Jul 10-11 (DN) 8:30-4:00 $355 (Includes a copy of the MSEC Blue Book: Employment Law Resource)

Upcoming Dates Sep 23-24 (DN), Nov 4-5 (AZ), Dec 10-11 (DN)

Revised! HR Metrics and Analytics: Focusing on What is Important * HRCI Participants learn how to enhance HR’s value using data, statistics and analytics. In this session, participants will be provided with formulas and calculators and given the opportunity to apply measurement concepts to realistic business scenarios and problem solving activities. In this way, those attending learn the importance of HR metrics, define measurement literacy, identify the right metrics, connect HR programs to productivity and profitability, and use data, formulas, and statistical tools to support strategy and drive change. Outcomes: Enhance HR’s value using data, statistics, and analytics. Who Should Attend: HR Managers and Professionals, and Business Owners Aug 13 (DN) 8:30-4:00 $175 Upcoming Dates Oct 9 (AZ), Nov 5 (DN), Nov 19 (CS), Dec 10 (FC)

HR Strategic Planning: Building Organizational Capability * HRCI In this hands-on class, participants learn to create an HR strategic plan. It begins by exploring how organizations compete; we then discuss how they define success, as well their mission, vision, values, goals, and business strategy. Throughout the class we outline how to create an HR strategic plan and appropriate means to monitor and measure plan progress. This includes understanding and evaluating the business environment, aligning and integrating HR and organizational strategy, and analyzing current effectiveness and needs. Finally, problems are identified, and solutions are implemented. Outcomes: Create a plan to develop and sustain high performance that is in line with your organization’s mission, values, and goals. Who Should Attend: HR Professionals and Business Owners Jul 22 (DN) 8:30-4:00 $175

Interviewing and Hiring I * HRCI This session is a step-by-step approach for planning, conducting, and evaluating a structured, behavioral interview. This interactive format combines lecture, video, exercises, and discussion. Participants follow an interview plan, analyze applications, conduct behavioral interviews, and select the best candidate. Outcomes: Ask effective, legally-compliant questions to successfully interview your next applicant. Who Should Attend: HR Professionals, Managers, and Supervisors Jul 16 (AZ) 8:30-12:00, Jul 16 (DN) $175 Aug 19 (FC) 8:30-4:00 Upcoming Dates Sept 18 (DN), Oct 7 (DN), Nov 20 (DN)

Orientation/Onboarding: Building A Positive Connection From Day One * HRCI In this class participants learn how to design a program that can engage new employees, increase job satisfaction, improve productivity and morale, and reduce turnover. Aligning program to business goals, creating a positive first impression, identifying key areas to cover, assigning roles and responsibilities, communicating for maximum impact, and evaluating program effectiveness are all covered in this session. Outcomes: Build on the initial enthusiasm of new employees and gain their long-term commitment. Who Should Attend: HR Professionals, Managers, and Supervisors Aug 20 (FC) 8:30-4:00 $175 Upcoming Dates Oct 15 (DN), Dec 17 (CS)

Performance Appraisal Design: A Strategic Approach for Improving Results * HRCI This class provides the tools needed to define, develop, and implement a customized performance appraisal program. Participants learn how to develop a system that focuses individual and organizational efforts to achieve a competitive advantage. A step-by-step toolkit is provided to design the system, including the form. Assessing the culture and business context and integrating performance appraisal is covered, along with designing a customized tool and measuring cost effectiveness. Outcomes: Measure employees’ performance and link that to business goals. Who Should Attend: HR Professionals, Business Owners, Managers, and Supervisors Jul 25 (DN) 8:30-4:00 $175 Upcoming Dates Sep 11 (FC), Oct 1 (GJ), Oct 10 (DN)

Upcoming Dates Sep 16 (CS), Nov 4 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 19

July-August 2014

303.894.6732 | registration@msec.org | MSEC.org

Core & Strategic Human Resource Training Retaining and Engaging Employees: What Employees Really Care About * HRCI Participants learn to build effective programs and create an environment that values employees by exploring the many factors involved in an employeeâ&#x20AC;&#x2122;s decision to stay or leave. Factors considered include key engagement issues, organizational culture, hiring practices, employee development, management practices, and total rewards. Outcomes: Develop effective engagement practices. Who Should Attend: HR Professionals, Managers, and Supervisors Aug 7 (DN) 8:30-Noon $125

staffing

What You See May Not Be What You Get.

Upcoming Date Nov 4 (DN)

Workforce Planning: Your Roadmap to the Future * HRCI Participants learn how to assess future human capital needs for a workforce plan. The strategic importance of workforce planning, aligning with goals, conducting an environmental scan, workforce analysis, and forecasting are covered topics. A gap analysis of human capital needs, creating and monitoring a plan, and measuring results are explored. Outcomes: Use a systematic approach to plan for your workplace needs. Who Should Attend: HR Professionals, Business Owners, Managers, and Supervisors Jul 9 (DN) 8:30-4:00 $175 Upcoming Dates Oct 1 (FC), Nov 12 (DN)

Webinar! Important Issues in Human Resources- MSECâ&#x20AC;&#x2122;s HR Webinar Series: Managing Employee Morale in Changing Economic Times With inflation on the rise, disposable income down, and the economy still struggling, how can employers manage employee morale for positive results? When companies face financial hardship, employees experience increased stress and decreased engagement and productivity. In this webinar, you will learn strategies to retain employees by increasing productivity and engagement of your workforce. Through this approach, you will be able to create or maintain high employee morale even during tough economic times. Outcomes: Retain Employees and increase engagement. Who Should Attend: HR Professionals, Supervisors, and Managers Aug 13 12:00-1:00 MDT $159

* The Human Resource Certificate Program These classes can be taken as part of the Human Resource certificate program. It provides you with a foundation of practical information on key topics and expands your skills in the Human Resources field.

* Rotate this page 90 degrees to the left to view the image in a different perspective.

Verify Every Applicant MSEC helps you obtain and interpret the information you need to make the best hiring decisions and our employment law attorneys can provide legal guidance to avoid costly hiring mistakes. MSEC can also help you with drug and alcohol testing along with skill and behavioral assessments. To get started today, call 800.884.1328 or email pes@msec.org.

July-August 2014

mission critical

technical training

Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org

JULY July 1

Excel 2013 Basic

$179

8:00am-Noon

July 1

Excel Basic 2007/2010

$179

1:00pm-5:00pm

July 2

Excel Intermediate 2007/2010

$179

8:00am-Noon

July 2

Excel 2013 Intermediate

$179

1:00pm-5:00pm

July 7

Excel 2013 Advanced

$179

8:00am-Noon

July 7

Excel Advanced 2007/2010

$179

1:00pm-5:00pm

July 8

Excel 2013 Charts & Pivot Tables

$17

8:00am-Noon

July 8

PPT 2013 Basic

$179

1:00pm-5:00pm

July 9

SharePoint IT Admin 2013 Workshop PowerShell v3 Administration **

$450

8:00am-4:00pm

July 10

Basic Office Training *

$675

2 Days, 8:00am-4:00pm

July 10

PPT 2013 Advanced

$179

8:00am-Noon

July 11

Project 2013 Basic

$350

8:00am-4:00pm

July 14

SharePoint 2010 Level 1*

$350

8:00am-4:00pm

July 15

SharePoint 2010 Level 2 *

$350

8:00am-4:00pm

July 16

PPT 2013 Intermediate *

$179

8:00am-Noon

July 16

Excel Formulas & Functions *

$179

1:00pm-5:00pm

July 17

Excel Basic 2007/2010 *

$179

8:00am-Noon

July 17

Excel 2013 Basic *

$179

1:00pm-5:00pm

July 17

SharePoint 2010 Designer L1

$350

8:00am-4:00pm

July 18

SharePoint 2010 Designer L2

$350

8:00am-4:00pm

July 18

Excel 2013 Intermediate *

$179

8:00am-Noon

July 18

Excel Intermediate 2007/2010 *

$179

1:00pm-5:00pm

July 21

SharePoint 2013 Level 1

$350

8:00am-4:00pm

July 22

SharePoint 2013 Level 2

$350

8:00am-4:00pm

July 23

SharePoint 2010 Workflows in Designer

$350

8:00am-4:00pm

July 24

Excel Advanced 2007/2010 *

$179

8:00am-Noon

July 24

Excel 2013 Advanced *

$179

1:00pm-5:00pm

July 24

Time Management with Outlook 2010

$350

8:00am-4:00pm

July 25

Time Management with Outlook 2013 *

$350

8:00am-4:00pm

July 28

SharePoint IT Admin 2013

$2,200

5 Days, 8:00am-4:00pm

July 28

Project Advanced 2010 *

$350

8:00am-4:00pm

July 31

Access 2013 Basic *

$350

8:00am-4:00pm

* Held at the DTC Critical Systems Training Center location. ** Virtual class All other classes will be held at Downtown Denver Mission Critical Systems Training Center. See 2014 Training Catalog for addresses.

July-August 2014

303.894.6732 | registration@msec.org | MSEC.org

technical training

mission critical

Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org

august Aug 1

Project 2013 Basic

$350

8:00am-4:00pm

Aug 4

Excel Basic 2007/2010

$179

8:00am-Noon

Aug 4

Word 2013 Intermediate

$179

1:00pm-5:00pm

Aug 5

Access 2013 Intermediate

$350

8:00am-4:00pm

Aug 6

Excel Intermediate 2007/2010

$179

8:00am-Noon

Aug 6

Word 2013 Advanced

$179

1:00pm-5:00pm

Aug 7

Excel 2013 Intermediate

$179

8:00am-Noon

Aug 7

Excel Advanced 2007/2010

$179

1:00pm-5:00pm

Aug 8

SharePoint IT Admin 2013 Workshop setting up a farm from the ground up

$450

8:00am-4:00pm

Aug 11

Access Basic 2007/2010

$350

8:00am-4:00pm

Aug 12

Project Basic 2010 *

$350

8:00am-4:00pm

Aug 18

SharePoint IT Admin 2013 Workshop Configuring Business Intelligence **

$450

8:00am-4:00pm

Aug 19

Excel Charts & Pivot Tables 2007/2010

$179

8:00am-Noon

Aug 19

Excel 2013 Basic

$179

1:00pm-5:00pm

Aug 20

PPT Basic 2007/2010

$179

8:00am-Noon

Aug 20

Excel 2013 Intermediate

$179

1:00pm-5:00pm

Aug 21

Excel 2013 Advanced

$179

8:00am-Noon

Aug 21

PPT Advanced 2007/2010

$179

1:00pm-5:00pm

Aug 25

SharePoint 2013 Level 1

$350

8:00am-4:00pm

Aug 26

SharePoint 2013 Level 2

$350

8:00am-4:00pm

Mission Critical now has two locations. * Classes with an asterisk will be held at the DTC Critical Systems Training Center. All other classes will be held at Downtown Denver Mission Critical Systems Training Center. See 2014 Training Catalog for addresses. (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO | (GJ) Grand Junction, CO

July-August 2014

PRSRT STD U S Postage Paid Denver, CO Permit No. 552

1799 Pennsylvania Street Denver, CO 80203 MSEC.org

MSEC’s Professional Coaching Services Professional coaching is now the number one intervention for organizations to help their employees develop into effective and motivational leaders. MSEC’s coaching services offers a number of coaching solutions. Our four unique services:

Leadership/Executive Coaching Managers and executives operate under intense pressure. Yet the amount of developmental assistance and feedback they receive often is inversely proportionate to their level or position in the organization. Our certified coaches use an integral approach, focusing on the uniqueness of the individual and the contexts in which they lead:

• Contracting • Assessing • Outcome Setting

• Exploration, Practice, and Observation • Evaluating and Closing

360 Feedback Coaching MSEC’s 360 Feedback Coaching helps people understand their strengths and development needs through the use of rigorous 360 feedback instruments that measure performance around a comprehensive set of competencies:

• Administering the assessment • Reviewing feedback from various rater groups

• Developing an action plan

Team Coaching Our coaches specialize in helping intact teams and other work groups identify their effective and ineffective behaviors. As a result, the team develops its capacity to self-correct and becomes more productive and efficient:

• Contracting • Assessing • Outcome Setting

• Norm Setting • Exploration, Practice, and Observation • Monitoring/Evaluation

Conflict Coaching Conflict coaching helps individuals determine how to engage in, manage, and resolve inevitable conflict which is part of our professional and personal lives. Conflict coaching aims to offer concrete and practical guidance to help the client decide what the best course of action is for them. The process aimed at strengthening and building relationships, is goal-oriented and future- focused. For more information call 800.884.1328.