MSEC
MAY-JUNE TRAINING GUIDE | 2016
One Membership. Limitless Benefits.
CONTENTS / MAY-JUNE 2016
Legal Compliance 3 Compensation & Benefits 7 Professional Development
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Management & Leadership 13 HR Management 19 Mission Critical Technical Training 21
ON THE COVER
EMAILS
Don't get locked out! MSEC has the right combination of classes for your HR and business needs. One Membership. Limitless Benefits.
Receive updates on all of our upcoming training through emails. Go to MSEC.org to sign up for weekly training updates.
MSEC MEMBERSHIP MEETINGS
CONTACT US
Do you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us each month for a free breakfast or lunch and learn how to maximize your membership.
Hot Topics in Employment Law, HR, Surveys, and Development Jun 2 (DN lunch) 12:00-1:00, Jun 7 (CS lunch) 12:00-1:00, Jun 23 (FC breakfast)
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Denver 1799 Pennsylvania Street Denver, CO 80203 303.839.5177 Colorado Springs 6385 Corporate Drive, Suite 302 Colorado Springs, CO 80919 719.667.0677 Salt Lake City 175 West 200 South, Suite 2005 Salt Lake City, UT 84101 801.364.8479 Fort Collins 2950 E. Harmony Road, Suite 255 Fort Collins, CO 80528 970.223.4107 Scottsdale 7975 N. Hayden Road, Suite D-280 Scottsdale, AZ 85258 602.955.7558
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May-June 2016
303.894.6732 | registration@msec.org | MSEC.org
TRAINING IN FOCUS
MSEC remains committed to providing quality, innovative and convenient training for our membership. Our May June training schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Training in Focus” section we will highlight a variety of classes. Be sure to peruse the whole guide so you don’t miss any of our great offerings!
TRAIN YOUR MANAGERS, HELP THEM LEAD Harassment Prevention for Managers and Supervisors p 4 Legal Issues for Supervisors and Managers p 5 Assertiveness Training for Managers p 13 Business Writing for Managers p 13 Great Leader Series: How Great Leaders Build High Performance Teams p 14 Great Leader Series: How Great Leaders Think Strategically and Lead Change p 14 Management Excellence: It Begins With You p 15 Time Management for Managers: Creating Balance at Work and Home p 17 Practical Tools for Managing the Termination Process p 20
CERTIFICATE PROGRAMS
MSEC offers 11 different certificate programs to help your managers and employees become well-rounded in their field of endeavor. Classes throughout this guide are marked with the colored dot below where appropriate.
• Advanced Supervision Certificate Program • Business Applications Certificate Program • Coaching Certificate Program • Communication Mastery Certificate Program • Employment Law Certificate Program • Human Resource Certificate Program • Professional Management Recognition Plaque • Strategic Human Resource Certificate Program • Supervision Certificate Program • Support Staff/Administrative Assistant Certificate Program • Trainer Certificate Program NOTE
Most classes listed are also available as an on-site. See MSEC 2016 Training Catalog for full class descriptions.
GET CREDIT
HR is evolving and we want to help. To support our members in their continuing quest for professional development, we are now a Preferred Provider for the new SHRM-CP and SHRM-SCP Certifications. Be sure to enter MSEC classes for SHRM certification. We will continue to offer HRCI credits as a Preferred Provider as well. An HRCI or SHRM in the class description means the class has been pre-approved.
REGISTER 1. Call 303.894.6732 2. Email registration@msec.org 3. Go online to MSEC.org
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah
May-June 2016
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LEGAL COMPLIANCE New! Advanced I-9 Practice This seminar assumes knowledge of basic I-9 completion, and drills down to more specialized information, including: audits and corrections; practices related to foreign nationals; and, re-verifications. Also covered are Employment Authorization Documents, changing identity issues; electronic I-9 storage; and, best practices Outcomes: Receive up-to-date information regarding E-Verify processes and worksite enforcement activities. Who Should Attend: Those with a responsibility for I-9 compliance June 8 (DN) 8:30-12:30 $185 Upcoming Date Oct 24 (DN)
New! Affordable Care Act: A Guide for Human Resources and Benefits Professionals HRCI SHRM This half-day class gives participants the tools to determine obligations and compliance with the Affordable Care Act. An overview of the law and its history will be provided, as well as examples of calculations for full time, part time, and variable employees. The class will outline how to set up a measurement period and stability period, and examine the potential fines for multiple scenarios in detail. Outcomes: Have a clear picture of what is required under the Affordable Care Act Who Should Attend: HR professionals and benefit managers May 19 (FC) 8:30-12:00 $130 Upcoming Dates Aug 16 (UT), Aug 29 (DN), Oct 11 (AZ), Oct 18 (CS), Nov 14 (DN)
Americans with Disabilities Act: Managing Disabilities in the Workplace HRCI SHRM •• Many employers are wondering if there is anyone who is not disabled under the new law, and this course provides that answer along with other important aspects. These include why it is important to properly identify the essential functions of a job, how to engage in the interactive process and identify potential accommodations, when an accommodation is “reasonable,” and what to do if there is no reasonable accommodation. Outcomes: Effectively respond to employees with disabilities and maintain a productive workplace. Who Should Attend: HR professionals, legal staff, managers, and supervisors May 23 (DN) 8:30-3:00 $185
Basic I-9 Compliance HRCI SHRM New forms have new requirements! Fines are increasing and so is enforcement. This seminar covers the I-9 process including initial verification of work authorization, re-verification, correcting errors on I-9s, and conducting internal audits. Participants will also receive up-to-date information regarding worksite enforcement activities by Immigration and Customs Enforcement (ICE), E-Verify, and best practices for employment eligibility verification. Outcomes: Know everything you need to about I-9 compliance and filling out the new forms. Who Should Attend: HR and recordkeeping professionals Jun 22 (AZ) 8:30-12:30 $130 Upcoming Dates Aug 4 (DN), Aug 9 (FC), Nov 14 (DN)
Employment–Based Immigration Briefing Sessions: Alternative Temporary Work Authorization (the “Not H-1B) HRCI Participants learn about various employment based visas and the process for obtaining them, along with how employers can sponsor foreign-born workers for permanent residency in the United States. (i.e., the “green card”). Also covered are immigration laws and regulations, government agencies and their functions, employment-based visas, and processing visas. Anticipated Outcomes: Understand what is important when hiring foreign workers. Who Should Attend: HR professionals, managers, supervisors, and in-house counsel May 24 (DN) 8:30-11:00 $49 Employment Law Update Conference HRCI The ELU is the one conference that covers the most significant employment law developments of the year, simplifying the legalese and providing participants with practical, timely, and critical advice that can minimize employment law liability. (Includes lunch) ($179 per person for groups of 3 or more from the same organization)
Outcomes: Have a firm grasp on employment laws Who Should Attend: HR Professionals interested in employment law May 5 (AZ) 8:00-4:30 $199 May 13 (GJ), May 16 (FC), May 20 (CS), May 26 (DN), Jun 8 (UT) 9:00-4:00
Upcoming Dates Jul 19 (DN), Aug 2 (FC), Sep 29 (DN)
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May-June 2016
303.894.6732 | registration@msec.org | MSEC.org
LEGAL COMPLIANCE FMLA: Beyond the Basics: Handling the Trickiest Situations A staff attorney will highlight scenarios most likely to cause confusion, and explain in practical terms how to handle those scenarios. Examples include: FMLA abuse/fraud, calculating leave for employees working part-time or irregular schedules, employers’ rights to recover health care premiums, and more. (Held at the Red Lion Hotel Salt Lake City. Check-in and
Harassment Prevention for Managers and Supervisors HRCI •••• Participants learn about the meaning of the term “hostile work environment,” and the difference between inappropriate conduct and illegal harassment, along with how to respond properly and prevent retaliation claims. Especially helpful are strategies to reduce employer liability, what behavior may lead to illegal harassment, and how to prevent breakfast at 7:30) retaliation claims. Outcomes: Know how to manage FMLA when it gets complicated. Outcomes: Understand how to respond to and stop harassment at Who Should Attend: Executives, HR professionals, in-house counsel, your workplace. managers, and attorneys Who Should Attend: HR professionals, managers, and supervisors Jun 15 (UT) 8:00-9:30 $99 May 10 (DN) 8:30-11:30 $130
FMLA: A Guide for Human Resources HRCI SHRM •• Participants gain needed information to comply with this law including “serious health condition,” employee notice requirements, and managing intermittent leave. Also discussed are administering attendance policies, military situations, and a review of policy requirements and FMLA forms. Outcomes: Successfully administer FMLA leaves at the workplace. Who Should Attend: HR professionals and legal staff Jun 9 (DN) 8:30-3:00
$185
Upcoming Dates Jul 21 (AZ), Aug 31 (DN), Oct 14 (DN), Nov 10 (AZ)
Garnishments and Income Withholding Orders HRCI • Garnishments and other orders are complicated. This class teaches what a valid garnishment is and what types of garnishments attach to employee wages. It also covers how forms of garnishments differ from one another, discusses tax levies and student loan garnishments, and reviews employer obligations for health insurance and national medical support orders. Outcomes: Respond to garnishments and income assignments properly. Who Should Attend: HR professionals and payroll staff May 11 (FC), Jun 20 (DN) 8:30-3:00 $185 Upcoming Date Oct 18 (DN)
Upcoming Dates Jul 13 (DN), Aug 9 (AZ), Sep 1 (DN), Sep 13 (FC), Nov 15 (DN)
Investigations in the Workplace HRCI SHRM • This class guides participants through the entire investigation process beginning with the notice of an issue, how to define it, and how to determine the employer’s responsibilities. Next is a discussion on planning the investigation, interviewing those with knowledge, and evaluating the evidence, including assessing credibility, communicating findings, and taking action. Outcomes: Recognize when an investigation is needed and how to proceed. Who Should Attend: HR professionals, legal staff, managers, and supervisors Jun 14 (DN) 8:30-4:00 $185 Upcoming Dates Oct 4 (DN), Oct 27 (CS)
Investigations in the Workplace: Two-Day Workshop HRCI SHRM This two-day workshop is a combination of interactive role playing, mock investigation practice, lecture, and group discussion. Participants practice issue-spotting, interview documentation, and strategies for handling all investigation issues. When, what, how, and why to investigate is covered, along with the structure and content of investigation reports. Outcomes: Follow clear practices to successfully conduct investigations. Who Should Attend: HR professionals, legal staff, and those responsible for investigations May 17-18 (DN) 8:30-4:00 $310 Upcoming Dates Jul 19-20 (DN), Sep 7-8 (DN)
CONTINUED
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah
May-June 2016
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LEGAL COMPLIANCE Legal Issues for Human Resources Professionals HRCI SHRM •• This concentrated full-day program offers an overview of the complex legal issues associated with day-to-day employment decisions and actions. This session provides current information on legislation, court decisions, and enforcement procedures that affect the employment relationship. The issues and concerns that impact separation and discharge, including a risk analysis of termination and proper procedures, are explored. (Includes a CD copy of the MSEC Blue Book: Employment Law Resource) Who Should Attend: HR professionals, legal staff Outcomes: Advise leaders and supervisors about employment law issues armed with a full spectrum of knowledge. Jun 23 (CS) 8:30-4:00 $245
Performance Documentation Skills for Supervisors HRCI SHRM Participants will learn a simple performance documentation process and understand its importance in preventing legal claims. Using proven techniques, participants will practice writing and maintaining job-related performance documentation. The seminar will focus on how the current legal climate affects supervision, as well as the “howto’s” of documenting employee actions. Outcomes: Develop strong practices and follow a clear process when documenting discipline. Who Should Attend: HR professionals, managers, and supervisors May 4 (FC) 1:00-4:30, Jun 14 (DN) 8:30-12:00 $130 Upcoming Dates Jul 14 (CS), Aug 10 (DN), Oct 11 (DN), Oct 27 (AZ), Nov 9 (FC)
Upcoming Dates Jul 26 (DN), Oct 27 (DN)
Outcomes: Make legally informed management decisions in managerial and supervisory roles. Who Should Attend: Managers and supervisors Jun 7 (AZ), Jun 23 (DN) 8:30-4:00 $245
Reasonable Suspicion: Detecting Drugs and Alcohol Use in the Workplace This seminar trains employers to recognize the signs and symptoms of on-the- job impairment by drugs or alcohol. This seminar includes an in-depth discussion of the signs and symptoms of alcohol use and the five drugs most commonly tested for, an in-depth look at the evolving legal status of marijuana, when drug tests are conducted, methodologies of drug testing, and how to engage with an employee suspected of on-the-job impairment. Outcomes: Recognize the signs and symptoms of on-the- job impairment by drugs or alcohol. Who Should Attend: All levels of management May 10 (CS), Jun 7 (DN) 8:30-12:00 $130
Upcoming Dates Aug 16 (DN), Oct 6 (DN), Nov 30 (DN)
Upcoming Dates July14 (FC), Aug 23 (GS), Aug 24 (GJ), Oct 12 (DN)
Managing the Ill or Injured Worker Under the ADA, FMLA, and Workers’ Compensation HRCI SHRM • This advanced seminar requires a knowledge of the Americans with Disabilities Act, Family and Medical Leave Act, and Workers’ Compensation Basics. Participants learn when a law is triggered, and what to do if more than one law applies. Additionally, the class will cover attendance, termination, compensation, benefit coverage, return-to-work, and light duty issues. Outcomes: Understand how the complex requirements of each law interact, and develop practical ways to address concerns. Who Should Attend: HR professionals, managers, and supervisors Jun 22 (DN) 8:30-3:00 $185
Unemployment Insurance: Appeal Hearing Workshop HRCI • This fast-paced class will provide strategies for success at the appeal level and focus on hearing preparation. The initial claim response sets the stage for learning how to be prepared and organized for the hearing, and participants will learn the art of asking questions on direct and cross-examination, what is hearsay evidence, how to offer written evidence into the record, and how and when to object. Outcomes: Successfully represent the employer in an unemployment hearing. Who Should Attend: HR professionals, legal staff, managers, and supervisors Jun 28 (DN) 8:30-12:00 $130
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Legal Issues for Supervisors and Managers This seminar reviews key federal and state laws affecting the employment decisions that managers and supervisors make. It walks participants through issues such as employment-at-will, and the importance of understanding employee handbooks. Also covered are legal topics relating to interviewing and selection, civil rights, safety issues, pay practices, and termination. (Includes a CD copy of the MSEC Blue Book: Employment HRCI SHRM
Law Resource)
Upcoming Dates Aug 8 (DN), Sep 27 (CS), Oct 25 (DN), Nov 15 (FC), Dec 8 (AZ)
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May-June 2016
Upcoming Date Nov 8 (DN)
303.894.6732 | registration@msec.org | MSEC.org
LEGAL COMPLIANCE Unemployment Insurance: Challenging Claims and Controlling Costs HRCI SHRM • In this session participants will learn who is covered by unemployment insurance, when benefits are awarded, and strategies for lowering unemployment costs. The administrative procedures, including how to respond to the claim, are reviewed and participants engage in a mock appeal hearing where they learn the hearing officer’s decision and rationale. Outcomes: Effectively protest unemployment claims and ultimately minimize costs. Who Should Attend: HR professionals, legal staff, managers and supervisors Jun 16 (DN) 8:30-4:00 $185
Workers’ Compensation Basics HRCI Participants are introduced to the basic provisions and procedures of the Colorado Workers’ Compensation Act. Coverage under the Act is explored, along with the employer’s obligation, ensuring compliance, and avoiding penalties. Benefits awarded by the act are explained, along with when an injury is compensable, and limitations on mental or emotional stress benefit awards. Outcomes: Properly report and investigate work related injuries and close claims. Who Should Attend: HR professionals and those handling workers’ compensation claims May 5 (FC) 8:30-4:00 $205 Upcoming Dates Jul 8 (DN), Aug 9 (CS), Sep 23 (DN)
Upcoming Dates Jul 12 (AZ), Aug 25 (DN), Oct 5 (FC), Nov 15 (CS)
Unions: Managing in a Union Environment—How To Manage, Discipline, and Terminate Union Employees HRCI SHRM For those managing in a union environment, this course helps to contend with conflicts between management rights and collective bargaining provisions, as well as establishing the seven elements of just cause. This course will teach effective grievance and arbitration administration, the dangers of inconsistent enforcement and “past practice,” Weingarten rights, and union representation, along with state and federal labor laws. Outcomes: Manage issues in a union setting with a focus on discipline and employee performance. Who Should Attend: HR professionals, managers, and supervisors in a union environment Jun 2 (DN) 8:30-12:00 $130
Compensation Solutions Designed for You! MSEC continues to provide a full range of services to help members implement and manage a flexible yet comprehensive compensation system.
Key Objective
To provide you with a quality, competitive and costeffective compensation program that supports the culture, vision and environment of your organization.
Benefits of a Good Plan
Upcoming Date Dec 6 (DN)
Wage and Hour Workshop HRCI SHRM •• Learn what the laws cover and which industries are exempt, along with recordkeeping requirements, exemptions from overtime, and how to change status for those improperly classified as exempt. Also discussed are compensable hours of work-travel time, on-call, and training, alternative work weeks, compensation included in straight time and overtime calculation, and other topics covered by these laws. Outcomes: Understand wage laws and their numerous, counterintuitive regulations. Who Should Attend: HR professionals, legal staff, managers, and supervisors Jun 6 (DN) 8:30-4:00 $219
A well-designed program helps ensure that you attract and retain quality employees.
How it Works
MSEC consultants utilize industry best practices, standard methodology and wide-ranging resources that include salary and benefit surveys.
Upcoming Dates Aug 2 (DN), Oct 4 (AZ), Oct 6 (FC), Nov 2 (DN)
Meeting Your Organization’s Needs
Together, we will assess your organizational culture and business philosophy to determine an appropriate plan.
Bottom Line
We provide results that deliver tailored compensation solutions. For more information, please call 800.884.1328 or email compensation@msec.org
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah
May-June 2016
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COMPENSATION AND BENEFITS Benefit Administration: Retirement Plans— A Comprehensive Overview This class provides information for both ERISA governed [401(k), Pension, 403(b), etc.] and non-ERISA governmental retirement plans. The key elements of recent regulations and legislation that impacts retirement plans will be reviewed as well as a focus on what is required to be a good “steward” when caring for employees’ retirement savings. Participants will also cover the benefits and challenges to proper implementation and execution of a financial wellness plan, and how to “engage” your employees in your retirement plan rather than just “educate” them about your plan. Outcomes: Gain a comprehensive overview of the “best practices” in managing and improving employer sponsored retirement plans. Who Should Attend: HR pofessionals responsible for retirement plans Jun 1 (DN) 8:30-4:00 $205 Upcoming Date Oct 27 (DN)
Benefit Administration: The Basics from A to Z HRCI SHRM • Participants learn the basic concepts of employer-sponsored benefits including health and welfare, retirement, and medical reimbursement plans. The course includes up-to-date and relevant basic design, legal, and administrative considerations. Individuals participate in skill-building exercises to enhance their understanding of the material, including the role of benefits in a total rewards strategy, design concepts, funding, mandated benefits, and compliance with federal laws, including health care reform. Outcomes: Understand basic design concepts regarding benefit administration, from retirement to health, and medical spending programs. Who Should Attend: HR generalists, new benefit specialists, and anyone wanting an update May 24-25 (UT) 8:30-4:00 $310
Compensation Administration I—Base Pay Design and Development HRCI SHRM •• This class will teach how to develop a Total Rewards philosophy and work with a compensation model that begins with job analysis and introduces internal job evaluation and external market pricing. In addition, elements including pay ranges and building a pay structure that focuses on business alignment will be covered. Hands-on exercises and group discussions assist participants in developing skills for creating, revising or maintaining base pay compensation plans. Outcomes: Understand compensation fundamentals and principles to apply in your workplace. Who Should Attend: HR professionals, compensation and benefit managers May 17-18 (AZ), Jun 16-17 (DN) 8:30-3:30 $310 Upcoming Dates Aug 17-18 (DN), Oct 13-14 (DN), Nov 29-30 (DN)
Payroll Administration: The Ins and Outs Participants learn the basic concepts of the payroll field, including administration, new employee on-boarding, and recordkeeping. Common pitfalls to avoid such as mishandling W4’s and miscalculating an employee’s regular rate are discussed. Participants gain an understanding of how the payroll function affects and is affected by other parts of the organization inlcuding orientation and benefit administration. Outcomes: Gain insight and working knowledge of day-to-day payroll administration. Who Should Attend: HR professionals and those overseeing payroll operations May 10 (FC) 8:30-12:00 $130 Upcoming Date Oct 7 (DN)
Upcoming Dates Aug 3-4 (DN), Oct 20-21 (DN)
FREE! Colorado Compensation Survey Briefing Come to our free briefing to learn how to use our survey data in your compensation plans. We will cover: • Salary comparisons by industry and employment size • Historical trends • Current compensation practices • 2017 Pay increase projections • Colorado economic overview Outcomes: Use MSEC salary and benefit compensation data to make important strategic compensation decisions. Who Should Attend: HR professionals Jun 7 (DN), Jun 20 (DN), Jun 22 9:00-11:00 FREE (GS) 2:00-4:00, Jun 28 (FC) 9:00-11:00 Upcoming Date Sep 22 (CS)
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May-June 2016
303.894.6732 | registration@msec.org | MSEC.org
PROFESSIONAL DEVELOPMENT Accounting for Non-Accountants This course is for those who must understand fiscal information. Participants will gain skills to know what data are important to collect and monitor, how to analyze and report the data to justify arguments, and how to strengthen your reputation as someone who can appreciate the larger financial picture. This is accomplished through group discussion, problem-solving exercises, real business examples, and hands-on practice. Outcomes: Strengthen your reputation as someone who can appreciate and address the larger financial picture. Who Should Attend: HR professionals, business owners, managers, and others who are involved in financial decision-making in their organizations Jun 7-8 (DN) 8:30-3:00 $310 Upcoming Dates Dec 6-7 (DN)
Advanced Practicum for Experienced Trainers HRCI • This session provides experienced trainers with an opportunity to prepare and deliver a practice-training module and receive feedback from peers. Using their own materials, participants will deliver a 20-25 minute module of training. The class discusses elements related to the development of the training, including their needs assessment, design, and evaluation process. Those attending can pose problems or concerns for their peers to address. (Participants must register at least one week
in advance to allow enough time for preparation. Guidelines for the module will be sent one week prior to class.)
Outcomes: Learn training methods from peers and continue to develop your skills. Who Should Attend: Trainers with at least two years of experience, who have been involved in all aspects of training from assessment through evaluation Jun 14 (DN) 8:30-4:30 $205 Upcoming Date Oct 11 (DN)
Brush-Up English Participants will have an overview of grammar, including the problems and pitfalls of modern language usage. These basics to be reviewed including parts of speech, subject–verb agreement, proper pronouns, and plurals and possessives. Participants will learn to punctuate with confidence by studying the proper use of commas, semicolon, colon, apostrophes, and question marks Outcomes: Write and edit for clarity, emphasis, and grammatical correctness. Who Should Attend: Employees responsible for preparing, editing, or reviewing written communications Jun 2 (DN) 8:30-3:30 $215
Business Essentials HRCI SHRM Participants learn how organizational strategy, structure, functions, systems, and people work together to create value in response to customer needs. This seminar will provide an overview of an organization’s strategic framework, essential and supporting business functions, systems alignment, environment, and key performance indicators Outcomes: Apply strategic framework and concepts to your organization to increase their business knowledge and acumen. Who Should Attend: Mid-level professional staff and supervisors May 10 (DN) 8:30-3:00 $185 Upcoming Date Sep 13 (DN)
Business Writing for Support Staff SHRM •• Participants will develop writing skills from preparation to proofreading, including getting started, writing a document or composing an email, organizing for results, emphasizing main ideas, editing for clarity, and checking for errors. The seminar format includes exercises, individual guidance, and group discussion working with typical business documents: letters, reports, email, and procedures. Outcomes: Streamline the process from preparation to proofreading letters, memos, email, and other important business documents. Who Should Attend: Administrative assistants and executive-level support staff May 17 (DN) 8:30-3:30 $215 Upcoming Date Oct 27 (DN)
Change Management: Building Resiliency HRCI SHRM Change in the workplace is inevitable and a manager must lead their staff through changes. In this course, participants learn to differentiate between change and transition, use a three-phase transition model, and learn the action steps accompanying each phase of the model. Also discussed are the primary emotions and behaviors of people experiencing change, along with the information and support needed as people move through the change process. Outcomes: Build resiliency to manage yourself and others through necessary workplace changes. Who Should Attend: Managers, supervisors, leaders, or anyone managing change and transitions May 5 (DN), Jun 14 (DN), Jun 16 (AZ) 8:30-12:30 $130 Upcoming Dates Sep 2 (DN), Nov 22 (DN)
Upcoming Dates Sept 15 (DN), Nov 10 (DN)
CONTINUED (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah
May-June 2016
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PROFESSIONAL DEVELOPMENT Communicating In Difficult Situations for NonManagement Personnel •• In this workshop, non-management personnel are encouraged to use their own tough on-the-job situations to practice and apply the skills they will be taught. Participants learn the principles and choices for handling difficult situations and how people signal issues and resolve conflicts. The Information Wheel tool is used to resolve conflicts, build relationships and teach how to listen to gain critical information to manage the situation. Outcomes: Learn practical talking and listening tools and strategies that can be put to immediate use. Who Should Attend: Non-management and support staff personnel faced with difficult people and situations May 5-6 (DN) 8:30-4:00 $380
Creating Training Materials • The seminar focuses on creating the supporting written materials such as notebooks, handouts, and visual aids, as well as other learning aids. The class reviews a needs assessment and then helps to calculate development time and costs, identify design resources and constraints, and clarifies learning objectives. Developing training materials is discussed by tying training objectives to material design, considering sequencing options selecting the instructional method and delivery medium, developing a lesson plan, and writing the content. Outcomes: Create written materials such as notebooks, handouts, and visual aids to support good training. Who Should Attend: Individuals who prepare in-house training, deliver group training, or revise existing training May 18-19 (DN) 8:30-4:30 $310
Upcoming Dates Oct 5-6 (DN), Dec 13-14 (DN)
Upcoming Dates Aug 9-10 (DN)
Communication Feedback: Know Thyself • Each participant receives an individual personal style report based on surveys from five individuals they select plus themselves. This “self plus others” report format provides a comprehensive description including individualized concrete suggestions. This is the foundation for the class, allowing participants to learn how to recognize others’ communication preferences and build the skills to work effectively with all. (Pre-work is
(A $140 charge is added to the standard 25% for cancellations less than 7 days)
Developing and Maintaining Trust in the Workplace This class is designed to help understand how to build trust and how that impacts relationships with your co-workers, managers, and customers. Participants explore the meaning of trust and measure individual skill levels in building trust. Participants develop strategic skills to build trust in the workplace, identify what trust is and its impact on the work environment, and use skills to rebuild trust and re-frame difficult messages. Outcomes: Increase skill levels in building trust through instruction, reflection, and class exercises. Who Should Attend: Employees wanting to develop more effective relationships with others May 16 (DN) 8:30-4:00 $185
Upcoming Dates Sep 8-9 (DN), Nov 10-11 (DN)
Upcoming Dates Jul 18 (DN), Sep 9 (DN), Nov 3 (AZ), Nov15 (DN)
required—2 weeks advance registration required.) (Includes personal style report)
Outcomes: Understand how others perceive you and learn how to effectively adapt your communication. Who Should Attend: Managers, supervisors, and employees Jun 21-22 (DN) 8:30-4:00 $460
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Conflict: Self-Management This session begins by defining the nature of conflict and then addressing how to build skills for constructive resolution by creating an effective environment and developing compromises for mutual benefit. Participants learn about their personal response to conflict through the assessment of conflict styles, identifying alternative strategies, and conveying understanding Outcomes: Understand conflict patterns and acquire skills for responding constructively to conflict. (Includes conflict style assessment) Who Should Attend: Managers, supervisors, and employees May 10 (AZ), May 16 (DN), Jun 28 (DN) 8:30-4:30 $185
Developing Interpersonal Communication Skills This three-day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex communication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Outcomes: Develop an action plan to implement changes to communicate more effectively. Who Should Attend: Managers, supervisors, and employees May 2-4 (DN), May 31- Jun 2 (DN) 8:30-3:30 $440
Upcoming Dates Aug 10 (DN), Aug 10 (AZ), Sep 26 (DN), Oct 20 (FC), Oct 28 (DN), Nov 16 (DN)
Upcoming Dates Jul 6-8 (DN), Aug 16-18 (DN), Sep 20-22 (DN), Oct 25-27 (DN), Nov 1-3 (FC), Nov 30- Dec 2 (CS)
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May-June 2016
303.894.6732 | registration@msec.org | MSEC.org
PROFESSIONAL DEVELOPMENT Email and Social Media: What to do Before it Goes Public SHRM Participants learn what to consider before writing an email, determine and if email is the best way to deliver the message. Email composition will be covered, including useful subject lines, what is unimportant, and organizing for readability. The class will cover avoiding the pitfalls of vague information, insults to the reader, and emoticons, sarcasm, and inappropriate tone, along with legal and privacy issues. Outcomes: Ensure that email messages are effective and receive attention. Who Should Attend: Managers, supervisors, and employees Jun 7 (DN) 8:30-3:30 $215
Group Facilitation Skills HRCI SHRM •••• This session begins by defining facilitation and distinguishing facilitation skills from the role of the facilitator. Participants learn the balance between leading and facilitating by practicing key facilitation skills and identifying and establishing group norms during facilitations. Skills including, observing group dynamics and learning intervention techniques in response are discussed, to help maintain an environment conducive to maximum interaction and productivity. Outcomes: Develop the observation and intervention techniques that make an effective facilitator. Who Should Attend: Trainers, supervisors, and managers Jun 15-16 (DN) 8:30-4:30 $310
Upcoming Dates Aug 16 (FC), Sep 29 (DN)
Upcoming Dates Sep 1-2 (DN), Nov 3-4 (DN)
Generations: Working Together HRCI SHRM ••• Participants will learn to recognize the unique needs of different generations in the workforce. The course will examine the impact of historical and cultural factors on generational outlook. Participants will be taught how to identify each generation’s preferences for communication, development, and work culture and practice adapting communication styles to interact more effectively with members of different generations. Outcomes: Build stronger teams by working more effectively with members of all generations. Who Should Attend: HR professionals, managers, supervisors, and support staff May 10 (AZ) 8:30-12:00, Jun 29 (DN) 8:30-4:30 $185
Practical Problem Solving for Support Staff • Participants assess their problem-solving style and choose the mode most appropriate to the problem. Participants will learn to identify the real problems and avoid wasting time, money, and energy on curing the symptoms. The class will cover generating a number of effective options to assure that the solutions are sound, get past assumptions, mental blocks, and habitual types of thinking that limit creativity. Outcomes: Go back to work ready to resolve thorny matters that arise each day. Who Should Attend: Administrative and support staff May 6 (DN) 8:30-4:30 $220
Upcoming Dates Oct 7 (DN), Dec 7 (DN)
Problem Solving Skills SHRM ••• Participants experience a four-part problem-solving model. Each phase of the model is explored and integrated with opportunities for specific skill development and exposure to tools that support the problem solving process. The process begins with selecting the correct problem to work on, moves into defining causes and eff ects, then generating alternatives, and, finally, how to implement the solution(s). Throughout the session identifying barriers and roadblocks to effective problem solving, and assessing participants’ current problem solving style and approach are explored. Outcomes: Generate alternatives and implement the best solution. Who Should Attend: HR professionals, managers, and supervisors May 19 (AZ) 8:30-4:30 $185
GOAL! Get Organized at Last! SHRM • This class provides simple, easy-to-implement solutions to help you get control of workloads, contribute to the success of organizations, and increase value as an employee. Participants learn what to do with paper, manage email efficiently and effectively, learn Microsoft Outlook tips and tricks, and how to reduce interruptions and distractions. Also covered are scheduling and prioritizing how to do important tasks first, and how to follow up on assignments effectively. Outcomes: Improve organizational skills and increase productivity. Who Should Attend: Managers and employees wanting to improve their organization skills at work May 5 (DN) 8:30-4:30 $285 (**For $430 receive the seminar and 2-hour follow up coaching session on-site within the (DN) metro area)
Upcoming Date Sep 30 (DN)
Upcoming Date Oct 21 (DN)
Upcoming Dates Jul 12 (DN), Sep 13 (DN), Nov 8 (DN)
CONTINUED (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah
May-June 2016
10
PROFESSIONAL DEVELOPMENT Project Management I: Foundations SHRM ••• Participants use a realistic case study and exercises to provide handson use of the tools and techniques. There is a project management overview of the Project Management Institute (PMI), Project Management Body of Knowledge (PMBOK), and Project Initiation. Project Planning is discussed, which includes a management plan, a work breakdown structure, and the constraints of scope, cost, and schedule. Also explored are budgeting, staffing, reporting, and closing the project. Outcomes: Keep projects on schedule with proper planning and reduce frustration. Who Should Attend: Project managers, members of project teams, and managers of functional areas Jun 15-16 (DN) 8:30-4:30 $360 Upcoming Dates Sep 7-8 (DN), Oct 19-20 (DN
Time Management for Support Staff: Creating Balance in Today’s Workplace • Participants learn effective tools for helping them manage their activities and priorities in a busy office. Time is spent clarifying values in order to spend more time on what matters most, defining what is likely to overwhelm the day, identifying personal and professional short- and long-term goals, establishing daily goals, prioritizing work to get the most important jobs done first, managing telephone interruptions, unraveling miscommunication and unclear directions, and creating an action plan to manage all the important roles and tasks. Outcomes: Identify short- and long-term priorities and spend less energy on time wasters and more time on important tasks. Who Should Attend: Support staff May 3 (DN) 8:30-4:00 $205 Upcoming Dates Aug 25 (DN), Oct 18 (DN), Dec (DN)
Technical Writing for the Real World Participants learn the elements and approaches to make documents clear and concise, how to manage sentence and paragraph lengths and structure to ensure clarity, and how to make technical materials understandable to less or nontechnical readers. This session covers appropriate words and jargon, tone, voice, and how to write to the interests and level of your targeted readers. Outcomes: Create policies, plans, reports, or proposals that are simple, clear, and concise. Who Should Attend: Employees and managers seeking to improve technical writing skills May 12 (DN) 8:30-4:30 $205 Upcoming Date Sep 15 (DN)
Total Recall In this lively session, participants learn how to remember what they hear, recall foreign languages, technical data, scripts, and presentations, improve long-term and short-term name recall. Also discussed are different learning styles, roadblocks in study and how to head them off at the curve, and how to create an action plan to implement the new techniques and strategies covered. Outcomes: Improve memory in order to recall information and identify the roadblocks in retaining what has been learned. Who Should Attend: Anyone wanting to use their mind and memory more productively May 17 (DN) 8:30-4:00 $205 Upcoming Date Sep 22 (DN)
Telephone Imagery: Improving Customer Service Through Excellent Telephone Communication Skills Participants learn the “how-to’s” of establishing a rapport using tips, tricks and techniques to develop a “can do” attitude, create a memorable image, conquer telephone etiquette basics, understand communication styles, and enhance listening skills. Understanding a customer’s preferred communication style (auditory, visual, or kinesthetic) to increase customer satisfaction and reinforce customer loyalty is also explored. (Includes copy of workbook) Outcomes: Make a positive impression on your customers through understanding communication styles and enhancing listening skills. Who Should Attend: Anyone who works with customers over the phone May 17 (DN) 8:30-4:00 $210 Upcoming Dates Jul 13 (DN), Oct 12 (DN)
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May-June 2016
Train the Trainer HRCI •• This course begins by teaching the principles of adult learning and the training cycle. Participants then develop and deliver part of a training program. Videotaping is included in order to help participants understand how their style can be most effective. Note: Participants will give a 15-minute training module on the third day and may wish to bring a training program under development to class. (Includes lunch on days 2&3) Outcomes: Deliver training to groups of three or more effectively and efficiently, with confidence that comes from practice in a training environment. Who Should Attend: Those who prepare in-house training, deliver group training, or revise existing training packages. May 10-12 (DN), Jun 8-10 (DN) 8:30-4:30 $515 Upcoming Dates Aug 3-4 (DN), Sep 28-29 (DN), Nov 29-Dec 1 (DN)
303.894.6732 | registration@msec.org | MSEC.org
PROFESSIONAL DEVELOPMENT Training Needs Assessment and Evaluation HRCI • In this seminar, participants will explore various methods for creating appropriate needs assessments and evaluation strategies. Needs assessments are reviewed, including the importance of conducting one, the different types of needs, five different approaches, and what to do with the results. In addition, evaluating trainings will be covered and will include the four levels of evaluation, gathering and evaluating data, asking the right questions, and estimating training costs and the Return on Investment (ROI). Outcomes: Use selected needs assessment and evaluation tools as part of the design and delivery of training. Who Should Attend: Trainers, HR professionals, training directors, and managers responsible for measuring training effectiveness Jun16-17 (DN) 8:30-4:30 $310
Write It Right Participants learn how to deliver error-free documents by avoiding common mistakes. Classic punctuation pitfalls and error hot spots are identified. Proofreading and working with speed and accuracy are stressed. Techniques for spotting typos are practiced. Formal and informal rules and advantages of each kind are discussed, as is the need to maintain a consistent level of formality. The possibility of writing in partnership with a colleague is explored. (Includes lunch) Outcomes: Develop specific skills necessary for proofreading and editing your own work as well as the work of others. Who Should Attend: Employees who have taken Brush-Up English, or employees who want to improve editing and reviewing skills May 5 (DN) 8:30-3:30 $230 Upcoming Dates Aug 30 (DN), Nov 17 (DN)
Upcoming Dates Oct 3-4 (DN)
Training Skills for On-The-Job Trainers HRCI SHRM • This session provides a comprehensive approach to the creation of procedural manuals used in training one-on-one. Participants learn quick ways to update materials, uniformly train people to independently do a job, and how to certify and track learning progress that meets ISO requirements. Participants will deliver a 15-minute training module, requiring evening preparation to incorporate class information. Participants may adapt their own training materials for the course. (Participants receive a DVD copy of their presentation and a CD with templates to use in creating the training documentation.) Includes lunch on days 1 and 2. Outcomes: Use a systematic, comprehensive approach in the creation of procedural manuals to deliver high-impact training. Who Should Attend: Those responsible for technical or one-on-one training. (Class size is limited to 10, and participants must be able to attend all three days.) Jun 22-24 (DN) 8:30-4:00 Day 3 8:30-3:30 $515 Upcoming Dates Sep 14-16 (DN), Oct 10-12 (FC)
Workplace Respect This valuable course offers an opportunity to investigate some root causes of disrespect and unclear personal boundaries. Participants gain awareness and communication tools to create a better understanding of each person’s version of respect so that it can be mutually exchanged. Clarity about what it means to interact with co-workers in a respectful manner and how to more graciously ask for respect from them is covered. Outcomes: Use communication tools to create mutual understanding between co-workers. Who Should Attend: Any employee who would like to learn the behaviors to foster workplace respect Jun 15 (DN) 8:30-12:30 $130
•
Writing Proposals That Win One of the key elements to successful proposals is creating and using a Requirements Traceability/Compliance Matrix (RTM/RCM), participants will use this format and work with an actual request for proposal. The differences in RFIs, RFPs, draft RFPs, RFQs, RFCs, IFBs, SOQs, and other proposal-related documents are explained, along with determining and developing the format, the proposal components and requirements through the creation of a requirements matrix, templates and other tools which are used in the class. Outcomes: Write logical, complete proposals in a time-effective, process-oriented manner. Who Should Attend: Employees involved in writing proposals or analyzing RFPs May 13 (DN) 8:30-12:00 $155 New! Writing Winning Business Cases This session will cover the highlights of writing your “business case” paper, and explain what is a “Business Case” and its critical elements. Participants learn to develop a compelling message by identifying the audience, and incorporating the correct elements into a business case proposal. Also covered are funding sources, cost estimates, and a summary of impacts and cost/benefits. Outcomes: : Write a “business case”: a short paper that is clear, focused, simple, and direct. Who Should Attend: Line supervisors, first level managers, and staff responsible for process improvement May 11 (DN) 8:30-12:00 $130 Upcoming Date Sep 14
Upcoming Dates Sep 13 (FC), Oct 6 (DN), Dec 2 (DN)
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah
May-June 2016
12
MANAGEMENT & LEADERSHIP Assertiveness Training for Managers This powerful two-day program will focus on examining different styles of communication, and appropriate applications of those styles. Participants will learn to ientify roadblocks to assertiveness in order to remove them. Three assessments are taken to determine participants’ degree of assertiveness, and those are used to build skills to boost self-confidence, achieve cooperation, provide effective feedback, and manage highly-charged situations. Outcomes: Leave with tools to use when leading others. Who Should Attend: Any leader wanting to be more effective when communicating with others May 17-18 (DN) 8:30-4:00 $310
Coaching: Partnering for Performance ••• This course explores supervision from the mind-set of a coach, where employee development is the focus, and where a partnership supportive of employee development is desired. Also covered are critical coaching skills necessary to enhance that partnership, and the tools and confidence needed to embrace the coaching role successfully. The presented coaching gives a solid framework for holding various types of coaching conversations. (Includes Coaching Process Questionnaire assessment). Outcomes: Prepare, implement, and know when to follow-up, in order to support the coaching partnership. Who Should Attend: Managers, supervisors, and team leads May 12-13 (DN) $235, Jan 27-28 (DN) 8:30-4:00 $370
Upcoming Dates Nov 10-11 (DN)
Upcoming Dates Aug 17-18 (CS), Sep 20 (AZ), Sep 26-27 (DN), Oct 26-27 (GJ)
Business Analysis: Real-World Case Studies- DaVita: A Community First, A Company Second (formerly Harvard Business Series) SHRM Learn the challenges facing CEO Kent Thiry and DaVita as they began thinking about how to integrate a recent acquisition, Health Care Partners (HCP). DaVita had a culture built around teamwork, fun, continuous improvement, accountability, and service. HCP was an integrated health care provider with a substantially different workforce from DaVita. The new challenge was whether DaVita’s culture could, or should, be exported to Health Care Partners. Outcomes: Challenge your business acumen and receive HRCI Business recertification credits. Who Should Attend: Organizational manager and leaders, and those with HRCI SPHR or SHRM certification May 24 (DN) 8:30-11:30 $125
Collaboration Skills: A Radical Approach to Problem Solving and Conflict Resolution SHRM ••••• Radical Collaboration® is a powerful interactive experience that guides participants in building effective partnerships, alliances, and relationships that work. Participants, through practice problem-solving in simulated and real-time situations, learn the dynamics of interpersonal relationships, build collaborative skills, understand the elements of building and maintaining long-term trusting climates, and develop skills establishing and solidifying partnerships and alliances key to professional success. (Includes lunch and cost of book Radical Collaboration) Outcomes: Use five essential skills to build strong alignments and greatly increase productivity and success in the workplace. Who Should Attend: Executives, managers, team leaders and members, OD, and HR professionals Jun 21-22 (DN) 8:30-4:30 $460
Business Writing for Managers • Participants develop skills in planning, writing, and reviewing a variety of writing projects from email to short reports. This “hands-on” workshop includes class exercises, group discussion, and individual guidance, and reviews planning through recognizing the purpose, appraising the reader, and organizing ideas. Writing for the reader is discussed along with choosing the format, creating transitions, and emphasizing main ideas. Outcomes: Produce business documents that get positive results. Who Should Attend: Managers and professionals who must use written communication May 12 (DN) 8:30-3:30 $215
Upcoming Dates Sep 15-16 (DN)
SHRM
Upcoming Dates Aug 23 (DN), Oct 13 (DN)
Conflict Strategies: Navigating Others Through Workplace Difficulties •• Participants identify appropriate intervention strategies, assess personal responses to conflict using a questionnaire, examine constructive and destructive responses to conflict, coach others in developing conflict management skills, and practice implementing a conflict facilitation model. Outcomes: Use critical conflict management tools to successfully navigate through conflict. (Includes Conflict Dynamics Profile assessment) Who Should Attend: HR professionals, managers, supervisors, and leaders Jun 9 (CS), Jun 10 (DN), 8:30-4:30 $215 Upcoming Dates Sep 29 (DN), Dec 6 (AZ)
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May-June 2016
303.894.6732 | registration@msec.org | MSEC.org
MANAGEMENT & LEADERSHIP Delegation: A Strategy for Empowerment •• This one-day course helps managers become master delegators — and avoid being perceived as micro-managers — through exercises, discussions, and a case study. This program follows a clear and simple process for delegation by first identifying barriers to effective delegation, then setting delegation guidelines that will help your team get things get done, creating a management system that really works, and determining which delegation tools to apply to specific tasks. Outcomes: Delegate to empower team members to make their own decisions and help the entire group work more effectively. Who Should Attend: Managers and supervisors May 2 (DN) 8:30-4:30 $185 Upcoming Date Sep 27 (DN)
The Five Dysfunctions of a Team SHRM • This is a one-day workshop designed to help team members and leaders use the model as a way to function more effectively so that their team can achieve their full potential. This workshop provides leaders with an in-depth understanding of the model and tools for applying the theory in order to help their teams become more productive and cooperative. Materials include a participant workbook and copy of the assessment. Outcomes: Develop an action plan for presenting the Five Dysfunctions model to your team and use the model to improve your team. Who Should Attend: Anyone who is part of, or desires to create a higher functioning team May 5 (CS) 8:30-4:30 $295 Upcoming Date Sep 21 (DN)
Ethics for Business: People, Performance, and Principles HRCI SHRM •• This session discusses the importance of developing ethics awareness programs to create and reinforce a culture that encourages and rewards responsible and ethical decision making and behavior at all levels in the organization. Participants assess their organization in terms of ethical strengths and potential vulnerabilities to ethical breaches. A decision-making model will be introduced and applied to case studies by class participants. Outcomes: Reinforce a culture that encourages and rewards responsible, ethical decision-making. Who Should Attend: HR professionals, managers, and supervisors responsible for ethics Jun 9 (DN) 8:30-12:00 $130
Interpersonal Mastery: The Human Element® The Human Element® Approach is supported by research-based analyses and built upon the belief that the success of an organization is determined by the quality of the relationships among its customers, managers, and employees. Leaders and teams succeed when they have the emotional and social intelligence, along with tools from this workshop, to be creative and focused. Tools from this workshop show them how. Outcomes: Advance your knowledge of human behavior in organizations to increase the success of your workplace. Who Should Attend: Executives, managers, team leaders, team members, OD, and HR professionals May 17-19 (DN) 8:30-4:30 $505
Upcoming Dates Jul 19 (AZ), Aug 18 (CS)
Upcoming Dates Aug 23-25 (DN), Nov 15-17 (DN)
Great Leader Series: How Great Leaders Build High Performance Teams SHRM Successful leaders think and act in the future tense. This is a course on how to think strategically—all the time—using different modes of thinking. It will help you learn how to involve your teams in strategic thinking. You’ll learn how to think out of the box, by watching trends, thinking with a systems perspective, and thinking collaboratively. Outcomes: Lead your team to success. Who Should Attend: Supervisors, managers, and leaders May 19 (DN) 8:30-3:30 $230
Interviewing and Hiring I HRCI ••• This session is a step-by-step approach for planning, conducting, and evaluating a structured, behavioral interview. This interactive format combines lecture, video, exercises, and discussion. Participants follow an interview plan, analyze applications, conduct behavioral interviews, and select the best candidate. Outcomes: Ask effective, legally-compliant questions to successfully interview your next applicant. Who Should Attend: HR professionals, managers, and supervisors May 26 (CS), Jun 1 (DN) 8:30-4:00 $185
Great Leader Series: How Great Leaders Think Strategically and Lead Change SHRM In today’s business environment, change happens at breakneck speed, and leaders need skill and confidence in leading change initiatives. This workshop will challenge your assumptions about change management, and grow your ability to successfully plan and roll out a change, manage resistance, and engage employees in the process. Outcomes: Lead successful change in your organization Who Should Attend: Supervisors, managers, and leaders June 8 (DN) 8:30-3:30 $230
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Upcoming Dates Jul 20 (DN), Sep 9 (DN), Oct 4 (DN), Nov 7 (DN), Nov 17 (AZ)
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah
CONTINUED
May-June 2016
14
MANAGEMENT & LEADERSHIP Lead Worker Training This seminar focuses on changing relationships for leads and group or team leaders, discussing the expectations and limitations of the position, and communication demands from employees and management. Participants learn the role of the lead worker and how to maximize the authority granted to lead workers. Communication skills are practiced, and instruction is offered to help engage employees and effectively train employees to complete necessary tasks. Outcomes: Understand the unique demands of a lead worker and perform more effectively. Who Should Attend: Leads, group leaders, work coordinators, and assistant supervisors Jun 9 (DN), Jun 14 (AZ) 8:30-4:00 $185 Upcoming Dates Jul 28 (DN), Aug 30 (FC), Sep 22 (DN), Nov 22 (DN)
Leading Teams ••• This class outlines how to set a direction for a team by assessing individual needs, recognizing stages of team development, and applying facilitative and directive leadership practices to support teams. Participants discuss and apply four different leader decision-making styles, practice moving teams toward group decision-making, and discuss a continuous improvement model to apply at your workplace. Outcomes: Develop skills to provide strategic direction and effective decision-making as the leader of a team. Who Should Attend: Managers and supervisors, team leads, lead workers May 12 (FC), Jun 17 (DN) 8:30-4:30 $185
Managing Effective Meetings •• Participants learn to structure, design, and hold effective meetings, by understanding meeting norms, positive meeting roles, and different types of meetings. Designing meetings, including setting objectives, building agendas, and meeting techniques will be discussed. Also reviewed is managing meetings and the role of the meeting manager, how to manage behaviors and difficult situations, and how to evaluate meetings. Outcomes: Get the most value from your meetings. Who Should Attend: Anyone who runs or participates in meetings May 26 (DN) 8:30-12:30 $130 Upcoming Date Dec 6 (DN)
Managing Multiple Priorities SHRM • This practical seminar helps participants prepare for change in managing tasks, beginning with analyzing multiple assignments, identifying major priorities, determining what is important, and understanding payoffs versus priorities. Breaking out of “crisis management” is a goal of the class, providing tactics for handling a multiple workload and organizational tools to help keep focused. Also discussed are avoiding major time wasters and managing conflicting priorities or colleagues. Outcomes: Become more organized, make choices, gain cooperation from others, and prioritize to achieve results. Who Should Attend: Managers and supervisors and others juggling multiple tasks Jun 9-10 (DN) 8:30-4:00 $370 Upcoming Dates Sep 22-23 (DN), Nov 17-18
Upcoming Date Oct 28 (DN)
Management Excellence: It Begins With You SHRM This program goes through an integrated process to identify and align all important factors, including defining personal excellence and leadership style, staging and goal setting for personal power, understanding personal preferences for getting work done, and driving values for the work group. Participants also consider career and life vision, empowerment assets, expanding options, building vision, making wise decisions, claiming and using their own perspective, and taking action using their own style. (Includes Myers-Briggs instrument and the book Lifestyles). (Participants must register 3 weeks prior to this workshop)
Outcomes: Assess behavior to gain an awareness of your impact, increasing the capacity to lead and motivate others. Who Should Attend: Managers and supervisors May 5-6 (DN) 8:30-4:30 $410
Onboarding Best Practices In this interactive workshop, knowledgeable MSEC staff will help you assess your company’s current orientation and onboarding practices and improve your process and results. The class will cover core purposes and objectives of onboarding processes; key planning and implementation considerations; recommended content, and helpful forms and checklists Outcomes: Take new employees through a solid, well-planned onboarding process. Who Should Attend: Any company leader with responsibilities for onboarding May 12 (UT) 8:00- 10:30 $130
Upcoming Dates Aug 2-3 (DN), Oct 27-28 (DN)
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May-June 2016
303.894.6732 | registration@msec.org | MSEC.org
MANAGEMENT & LEADERSHIP Orientation/Onboarding: Building A Positive Connection From Day One HRCI • In this class participants learn how to design a program that can engage new employees, increase job satisfaction, improve productivity and morale, and reduce turnover. Aligning program to business goals, creating a positive first impression, identifying key areas to cover, assigning roles and responsibilities, communicating for maximum impact, and evaluating program effectiveness are all covered in this session. Outcomes: Build on the initial enthusiasm of new employees and gain their long-term commitment. Who Should Attend: HR professionals, managers, and supervisors Jun 7 (FC), Jun 23 (AZ) 8:30-4:00 $185
Retaining and Engaging Employees: What Employees Really Care About HRCI SHRM • Participants learn to build effective programs and create an environment that values employees by exploring the many factors involved in an employee’s decision to stay or leave. Factors considered include key engagement issues, organizational culture, hiring practices, employee development, management practices, and total rewards.Outcomes: Develop effective engagement practices. Who Should Attend: HR professionals, managers, and supervisors Jun 7 (GS), Jun 8 (GJ) 8:30-12:00 $130
Upcoming Dates Jul 28 (CS), Oct 12 (DN)
SKILLSCOPE: A Multi-Rater Assessment Tool for Supervisors and Managers • This session includes the comprehensive instrument, called SKILLSCOPE, which assesses participants’ strengths and developmental needs. It provides feedback from peers, direct reports, and superiors, and a clear method for interpreting that feedback. The SKILLSCOPE report is confidential and anonymous. The results of this developmental tool are given only to the participant. (Note: Registration is due six weeks prior
Performance Management: Managing Employee Development Participants learn their role in supporting employees in the career management process and the tools to conduct a successful development discussion. How employee development fits into performance management is explained, along with the organization’s, manager’s, and employee’s role in the process, while exploring successful avenues to employee development. Also outlined are steps in the career management process and how to prepare and conduct a developmental discussion. Outcomes: Prepare and conduct employee development discussions as part of the performance management process. Who Should Attend: HR professionals, managers, and supervisors Jun 9 (DN) 8:30-4:00 $185 Upcoming Date Oct 24 (DN)
Performance Management: Setting the Stage for Success HRCI ••• This class provides the skills to manage employee performance as an ongoing process and ties the supervisory role to employee and organizational success. Participants learn the essential skills needed to set clear expectations and document key performance behaviors and results, as well as provide ongoing coaching and feedback to employees. Preparing and conducting the appraisal discussion for optimal results is also a part of this class. Outcomes: Manage employee performance as an ongoing process and tie it to employee and organizational success. Who Should Attend: Supervisors and managers May 4 (FC), May 11 (DN) 8:30-4:00 $185 Upcoming Dates Jul 26 (DN), Sep 21 (DN), Oct 27 (AZ) 8:30-12:00, Nov 8 (FC), Nov 16 (DN)
Upcoming Dates Aug 4 (DN), Sep 20 (CS), Nov 1 (DN)
to the seminar, and questionnaires no less than three weeks. Cancellation must be received within fourteen (14) days prior to the seminar.)
Outcomes: Identify key competencies and behaviors that lead to supervisory and management success. Who Should Attend: Managers and supervisors Jun 10 (DN) 8:30-12:00 $330* *(If the pre-work is accessed, a $160 assessment fee will be charged) Upcoming Date Sep 23 (DN)
Supervision: Core Competencies • Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, enhance listening, and practice delivering effective feedback. Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results. Who Should Attend: Managers and supervisors May 12-13 (DN), May 23-24 (DN), 8:30-4:30 $310 May 24-25 (FC), Jun 14-15 (CS), Jun 14-15 (DN) Upcoming Dates Jul 5-6 (DN), Aug 1-2 (DN), Aug 18-19 (DN), Sep 1-2 (DN), Sep 14-15 (AZ), Sep 19-20 (DN), Oct 4-5 (DN), Oct 11-12 (DN), Nov 10-11 (DN), Dec 7-8 (DN), Dec 7-8 (CS)
CONTINUED
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah
May-June 2016
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MANAGEMENT & LEADERSHIP Supervision: Is it For Me? The class highlights changes in types of responsibility, relationships with peers, friends, and management, along with personal challenges that often go along with a promotion to supervision. This is a discussion seminar in which participants focus primarily on the critical differences between non-supervisory and supervisory roles, and consider the role and duties of a supervisor, how to make the transition to supervision while planning for success in the transition. Outcomes: Learn whether a supervisory role would be a good fit, and how to approach such a role. Who Should Attend: Anyone contemplating a supervisory role May 4 (DN) 8:30-4:00 $185 Upcoming Dates Jul 13 (GJ), Jul 13 (DN), Jul 14 (GS), Sep 13 (DN)
Time Management for Managers: Creating Balance at Work and Home SHRM Based on the latest concepts from Stephen Covey, David Allen, Donald Whetmore, and Julie Morgenstern, participants explore the connection between leadership, management, and time management. Participants then learn how to focus on activities on a daily basis to help reach these goals. Recognizing how time is spent by identifying top five personal time wasters, and discovering ways to control or eliminate them is explained. Outcomes: Focus on priorities, get organized, and stay on track by organizing yourself and others. Who Should Attend: Managers and supervisors Jun 23 (DN) 8:30-4:30 $205 Upcoming Date Sep 14 (DN)
Supervision: The Art of Managing Up Participants focus on more consciously working for the mutual benefit of themselves and their boss by developing a better understanding of their boss’s position, priorities, and expectations. The class covers finding the “right” way to engage management in dynamic, productive conversations; establishing better working relationships, and developing a more engaging and collaborative relationship or at a minimum seize the opportunity for conversation. Outcomes: Take a more active role in daily relationship management with your boss. Who Should Attend: Anyone looking to partner more successfully with their boss Jun 8 (FC) 8:30-4:30 $185 Upcoming Date Sep 27 (DN)
Supervision: Your First 90 Days—How to Survive This is a great course for those new to supervision. In this hands-on course, participants explore the differences between managing and leading. A Supervisory Skills assessment is used to find gaps in select leadership skills, including guiding and organizing the work, developing staff, and managing performance and relationships. Outcomes: Leave the class with an action plan to implement when returning to the workplace. (Participants use a “Supervisory Skills Assessment”) Who Should Attend: New managers and supervisors May 10 (DN) 8:30-4:30 $185 Upcoming Date Oct 24 (DN)
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May-June 2016
303.894.6732 | registration@msec.org | MSEC.org
Affirmative Action Planning Services Affirmative Action Planning can help you stay in compliance and avoid potential penalties, in a variety of ways: Data Management – MSEC scrubs all data to ensure it is consistent and compliant. Value – No hidden fees or additional charges. Expertise – MSEC prepares over 500 Affirmative Action Plans annually and we regularly assist members during OFCCP compliance reviews. Support – Affirmative Action Planning is an ongoing process and we are here to help you every step of the way. New Veterans and Individuals with Disabilities Regulations – We collect, analyze and evaluate data for protected veterans and Individuals with Disabilities. Confidence – MSEC is your trusted partner in workplace matters. For more information or to request a no-cost compliance assessment, please call 800.884.1328 or visit MSEC.org
Did you know that you can stay abreast of MSEC social media activities and be a part of our community at all times? Whether you are on-the-go, enjoying a cup of coffee or just surfing the internet, MSEC information is still accessible and only a click away on your mobile device!
May-June 2016
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HR MANAGEMENT HR Guide to Employee Financial Wellness: The Basics of Employee Financial Wellness for the Human Resource Manager HRCI Participants will learn a “three-legged stool” approach to assist employees in obtaining financial wellness. First is a HR guide to understand what employees worry about most, common blind spots, and employee financial education. Second is helping employees understand the state of their finances, with information about the keys to a financially healthy life, and how to measure and motivate good financial habits. Third is company sponsored retirement plans and the basics of investing, discussing the economic roller coaster, social security, and common misconceptions about employer provided retirement. Outcomes: Decrease stress in the workplace and increase productivity by providing employees with a solid track for improved financial knowledge. Who Should Attend: HR managers and benefit administrators responsible for providing information to employees Jun 8 (DN) 8:30-10:30 $45 HR Metrics and Analytics: Focusing on What is Important HRCI SHRM •• Participants learn how to enhance HR’s value using data, statistics and analytics. In this session, participants will be provided with formulas and calculators and given the opportunity to apply measurement concepts to realistic business scenarios and problem solving activities. In this way, those attending learn the importance of HR metrics, define measurement literacy, identify the right metrics, connect HR programs to productivity and profitability, and use data, formulas, and statistical tools to support strategy and drive change. Outcomes: Enhance HR’s value using data, statistics, and analytics. Who Should Attend: HR managers and professionals, business owners May 2 (DN) 8:30-4:00 $185 Upcoming Dates Aug 10 (DN), Sep 20 (FC), Oct 6 (AZ), Nov 2 (CS)
HR Strategic Planning: Building Organizational Capability HRCI SHRM • In this hands-on class, participants learn to create an HR strategic plan. It begins by exploring how organizations compete; we then discuss how they define success, as well their mission, vision, values, goals, and business strategy. Throughout the class we outline how to create an HR strategic plan and appropriate means to monitor and measure plan progress. This includes understanding and evaluating the business environment, aligning and integrating HR and organizational strategy, and analyzing current effectiveness and needs, Finally, problems are identified, and solutions are implemented. Outcomes: Create a plan to develop and sustain high performance that is in line with your organization’s mission, values, and goals. Who Should Attend: HR professionals and business owners Jun 9 (AZ) 8:30-4:00 $185 Upcoming Dates Jul 19 (DN), Nov 1 (DN)
New! Breaking the Boundaries of HR Interactive HR Forum At MSEC, we are leaders in ground breaking efforts and reimagined ways to envision HR. Like you, we know the future is never far away so we invite you to be a part of the crucial conversation. Come to this free session and connect with other HR professionals at any of our interactive forums. This is the second of three sessions. Outcomes: Break the boundaries of HR Who Should Attend: HR professionals interested in innovation Jun 13 (DN) 3:00-5:00 FREE Upcoming Date Sep 29
Knowledge Management: Transferring Critical Knowledge Roughly 10,000 baby boomers will turn 65 today, and about 10,000 more will cross that threshold every day for the next 15 years. While there is no full replacement for a valuable employee, steps can be taken to retain some of their Intellectual capital in vital areas. This highly interactive workshop provides a practical guide for stopping the brain drain and capturing valuable knowledge, skills, and experience so it can be shared among employees of all the generations in the workplace. This session will help to identify generational differences in transferring knowledge between Boomers, Gen X, and Gen Y, along with anticipating and assessing knowledge gaps. Outcomes: Capture valuable knowledge, skills, and experience so it can be shared among employees of all the generations in the workplace. Who Should Attend: HR professionals and managers Jun 3 (DN) 8:30-4:00 $185 Upcoming Dates Oct 13 (FC), Nov 4 (DN)
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May-June 2016
303.894.6732 | registration@msec.org | MSEC.org
HR MANAGEMENT Practical Tools for Managing the Termination Process HRCI SHRM Making the decision to terminate the employment relationship and conducting the termination meeting are two of the most difficult responsibilities managers have regardless of the cause. This session will take participants through the important steps in the process of making the decision to terminate, including preparing for the termination meeting, meeting with the employee to terminate employment, completing post-meeting tasks, and communicating after the termination. Outcomes: Conduct an involuntary termination in a way that promotes the best interests of your organization, and preserves the dignity of the employee. Who Should Attend: HR professionals and managers May 19 (DN) 8:30-12:00 $130 Upcoming Dates Aug 3 (AZ), Aug 23 (DN), Oct 14 (DN)
Recordkeeping for Human Resources HRCI •• Participants learn why records are kept, what is kept, and for how long. The practical management of records is covered, along with regulatory and administrative concerns. Also included are whether to go paperless, and what should be kept or discarded. Outcomes: Simplify the recordkeeping process at your workplace. Who Should Attend: HR professionals who work with records on a daily basis May 31 (DN) 8:30-12:00 $130 Upcoming Dates Aug 8 (DN), Aug 9 (FC), Sep 2 (DN), Oct 4 (CS), Nov 10 (DN)
Workforce Planning: Your Roadmap to the Future ••• Participants learn how to assess future human capital needs for a workforce plan. The strategic importance of workforce planning, aligning with goals, conducting an environmental scan, workforce analysis, and forecasting are covered topics. A gap analysis of human capital needs, creating and monitoring a plan, and measuring results are explore. Outcomes: Use a systematic approach to plan for your workplace needs. Who Should Attend: HR professionals, business owners, managers, and supervisors May 24 (GS), May 25 (GJ), Jun 23 (DN) 8:30-4:00 $185 Upcoming Dates Aug 24 (CS), Sep 21 (FC), Nov 9 (DN)
By specializing in all human resource matters, we are equipped to assist with: HR management l
HRIS development l
Executive, technical, and administrative recruiting l
HR staffing at all levels from generalist to vice president— long or short-term; full or part time l
Consulting for HR solutions or an HR Audit for best practices
For more information call 800.884.1328 or contact hrmanager@msec.org
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah
May-June 2016
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MISSION CRITICAL TECHNICAL TRAINING Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org
MAY May 2
CyberSafe (Securing Assets for End-users)
$179
8:00am-Noon
May 2
Project Basic *
$350
8:00am-4:00pm
May 4
Excel Basic
$179
8:00am-Noon
May 4
PowerPoint Advanced
$179
1:00pm-5:00pm
May 5
Excel Advanced
$179
1:00pm-5:00pm
May 5
Excel Intermediate
$179
8:00am-Noon
May 9
Access Boot Camp
$350
8:00am-4:00pm
May 16
Excel Basic *
$179
1:00pm-5:00pm
May 16
PowerPoint Basic *
$179
8:00am-Noon
May 17
Excel Pros: Managing Databases
$350
8:00am-4:00pm
May 17
Excel Intermediate *
$179
8:00am-Noon
May 17
PowerPoint Intermediate *
$179
1:00pm-5:00pm
May 18
SharePoint 2013 Level 1
$350
8:00am-4:00pm
May 18
Excel Advanced *
$179
8:00am-Noon
May 19
SharePoint 2013 Level 2
$350
8:00am-4:00pm
May 19
Access Basic *
$350
8:00am-4:00pm
May 23
Excel Boot Camp
$350
8:00am-4:00pm
May 23-24
Visual Basic for Applications * (2-day)
$675
8:00am-4:00pm
May 25
SharePoint 2016 Level 1 *
$350
8:00am-4:00pm
May 26
Access Advanced
$350
8:00am-4:00pm
May 26
SharePoint 2016 Level 2 *
$350
8:00am-4:00pm
Classes held at Westminster Critical Systems Training Center location unless noted. * Held at the DTC Critical Systems Training Center location. ** Virtual class. See 2016 Training Catalog for addresses.
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303.894.6732 | registration@msec.org | MSEC.org
MISSION CRITICAL TECHNICAL TRAINING Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org
JUNE June 1
Excel Basic
$179
8:00am-Noon
June 1
Excel Intermediate
$179
1:00pm-5:00pm
June 2
Excel Advanced
$179
8:00am-Noon
June 2
Word Basic
$179
1:00pm-5:00pm
June 7
Access Basic *
$350
8:00am-4:00pm
June 8
Access Intermediate *
$350
8:00am-4:00pm
June 9
Word Intermediate *
$179
8:00am-Noon
June 13
Excel 2013 Charts and Pivot Tables
$179
8:00am-Noon
June 14
Project Basic
$350
8:00am-4:00pm
June 15
Excel Intermediate
$350
8:00am-4:00pm
June 15
Word Advanced
$179
1:00pm-5:00pm
June 20
Excel Basic *
$350
8:00am-Noon
June 20
Excel Intermediate *
$179
1:00pm-5:00pm
June 21
Time Management with Outlook
$350
8:00am-4:00pm
June 21
Excel Advanced *
$179
8:00am-Noon
June 21
Visio Basic *
$179
1:00pm-5:00pm
June 22
SharePoint 2013 Level 1 *
$350
8:00am-4:00pm
June 23
SharePoint 2013 Level 2 *
$350
8:00am-4:00pm
June 27
SharePoint 2013 Designer
$350
8:00am-4:00pm
FREE! MSEC Lunch & Learn: Excel - The 10 Simple Things in Excel That Can Make Your Life Easier and Save You Time Excel has many powerful tools that can take numerous classes to learn. However in this preview session, you will learn the top 10 most utilized in business spreadsheets. 1. Sub-totals & grouping 6. Excel Tables 2. Auto calculate 7. Text Functions 3. Fill handle/auto fill 8. Custom Lists 4. Merge and center 9. Validations 5. Text to columns 10. Lookups Jun 7 (DN) 12:00-1:00 FREE
Classes held at Westminster Critical Systems Training Center location unless noted. * Held at the DTC Critical Systems Training Center location. ** Virtual class. See 2016 Training Catalog for addresses. (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah
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PRSRT STD U S POSTAGE PAID DENVER, CO PERMIT NO. 552
1799 Pennsylvania Street Denver, CO 80203 MSEC.org
Learn about the most current updates to health care reform, recent legislative and regulatory developments impacting health and welfare and retirement plans, and trends that directly affect your benefit programs. Stay tuned for more details in the coming months!
July 11 – Fort Collins/Loveland July 19 – Denver, CO July 21 – Colorado Springs, CO July 26 – Grand Junction, CO $199 per person (includes lunch) $179 per person for 3 or more from the same organization. Register today by calling 800.884.1328 or visit MSEC.org for more information!