Colorado March - April Training Guide 2016 by MSEC

MSEC

MARCH-APRIL TRAINING GUIDE | 2016

One Membership. Limitless Benefits.

CONTENTS / JANUARY-FEBRUARY 2016

Legal Compliance 3 Compensation & Benefits 7 Professional Development

Management & Leadership 16 HR Management 21 Mission Critical Technical Training 23

ON THE COVER

EMAILS

MSEC continues to offer new and valuable training courses that are sure to be a perfect fit, just like your favorite pair of jeans! So get comfortable and enjoy - One Membership. Limitless Benefits.

Receive updates on all of our upcoming training through emails. Go to MSEC.org to sign up for weekly training updates.

MSEC MEMBERSHIP MEETINGS

Do you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us each month for a free breakfast, lunch, or webinar and learn how to maximize your membership.

Denver 1799 Pennsylvania Street Denver, CO 80203 303.839.5177

Webinar - The Complete Benefit Review Mar 3, 10:00-11:00 (MST)

Colorado Springs 6385 Corporate Drive, Suite 302 Colorado Springs, CO 80919 719.667.0677

Lunch - 360 View of Performance Apr 7 (DN), Apr 14 (FC breakfast) 8:00-9:30

GET SOCIAL WITH MSEC

Go to MSEC.org and click onthe social media links to follow, connect, and like!

Salt Lake City 175 West 200 South, Suite 2005 Salt Lake City, UT 84101 801.364.8479 Fort Collins 2950 E. Harmony Road, Suite 255 Fort Collins, CO 80528 970.223.4107 Scottsdale 7975 N. Hayden Road, Suite D-280 Scottsdale, AZ 85258 602.955.7558

March-April 2016

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TRAINING IN FOCUS

MSEC remains committed to providing quality, innovative and convenient training for our membership. Our MarchApril training schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Training in Focus” section we will highlight a variety of classes. Be sure to peruse the whole guide so you don’t miss any of our great offerings!

CLASSES ELIGIBLE FOR SHRM CREDITS

The SHRM certifications, the SHRM-CP and SHRM-SCP are now one year old and whether you received your certification through the tutorial process or by taking the exam, it is time to start thinking about recertification. Both SHRMCPs and SHRM-SCPs have three years to earn 60 Professional Development Credits (PDC) for recertification. One of the easiest ways to earn credit is through training and seminars. MSEC is a SHRM Recertification Provider and many of our classes are eligible for PDC. Look for "SHRM" on classes that are eligible for credit. Here are just some eligible classes for March and April: New! Accounting for Managers p16 New! Affordable Care Act: A Guide for Human Resources and Benefits Professionals p3 Compensation Administration II: A Day in the Life of a Compensation Professional p7 New! Conflict Coaching: Learning to Be an Effective Conflict Coach p17 Negotiation for Win/Win Results p13 Performance Management: Setting the Stage for Success p19 New! Financial Foundations for HR p21

CERTIFICATE PROGRAMS

MSEC offers 11 different certificate programs to help your managers and employees become well-rounded in their field of endeavor. Classes throughout this guide are marked with the colored dot below where appropriate.

• Advanced Supervision Certificate Program • Business Applications Certificate Program • Coaching Certificate Program • Communication Mastery Certificate Program • Employment Law Certificate Program • Human Resource Certificate Program • Professional Management Recognition Plaque • Strategic Human Resource Certificate Program • Supervision Certificate Program • Support Staff/Administrative Assistant Certificate Program • Trainer Certificate Program NOTE

Most classes listed are also available as an on-site. See MSEC 2016 Training Catalog for full class descriptions.

GET CREDIT

HR is evolving and we want to help. To support our members in their continuing quest for professional development, we are now a Preferred Provider for the new SHRM-CP and SHRM-SCP Certifications. Be sure to enter MSEC classes for SHRM certification. We will continue to offer HRCI credits as a Preferred Provider as well. An HRCI or SHRM in the class description means the class has been pre-approved.

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah

March-April 2016

LEGAL COMPLIANCE ADA and FMLA for Managers and Supervisors: Stop, Look, and Listen SHRM This session is the next evolution in compliance training: a practical application of the ADA and FMLA for front line managers and supervisors. Participants learn when to stop behavior that might violate the ADA or GINA; what to look for to properly manage an employee’s medical issue; and, when to listen and hear when an employee is requesting an accommodation under the ADA or leave under the FMLA. Outcomes: Protect employers from ADA and FMLA liability by stopping, looking, and listening. Who Should Attend: Front line managers and supervisors responsible for the application of the ADA and FMLA Apr 12 (DN) 8:30-12:00 $130

New! Affordable Care Act: A Guide for Human Resources and Benefits Professionals HRCI SHRM This half-day class gives participants the tools to determine obligations and compliance with the Affordable Care Act. An overview of the law and its history will be provided, as well as examples of calculations for full time, part time, and variable employees. The class will outline how to set up a measurement period and stability period, and examine the potential fines for multiple scenarios in detail. Outcomes: Have a clear picture of what is required under the Affordable Care Act Who Should Attend: HR professionals and benefit managers Apr 1 (DN) 8:30-12:00 $130

Upcoming Date Aug 19 (DN)

Oct 18 (CS), Nov 14 (DN)

Affirmative Action and Recruiters: What Recruiters Need to Know HRCI SHRM This half-day class covers essential aspects of Affirmative Action for recruiters and includes regulations, plan contents, statistical reports and narratives, and data collection and management. Also covered are invitations to self-identify, how to define applicants, postings, tracking, data management, the Internet Applicant Rule, and other valuable information. Outcomes: Develop a plan to implement requirements while considering the recruiters’ current process and goals. Who Should Attend: Recruiters and HR professionals administering affirmative action programs Mar 7 (DN) 8:30-12:00 $130

Americans with Disabilities Act: Managing Disabilities in the Workplace HRCI SHRM •• Many employers are wondering if there is anyone who is not disabled under the new law, and this course provides that answer along with other important aspects. These include why it is important to properly identify the essential functions of a job, how to engage in the interactive process and identify potential accommodations, when an accommodation is “reasonable,” and what to do if there is no reasonable accommodation. Outcomes: Effectively respond to employees with disabilities and maintain a productive workplace. Who Should Attend: HR professionals, legal staff, managers, and supervisors Apr 26 (CS) 8:30-3:00 $185

Upcoming Date Sep 2 (DN)

Affirmative Action Workshop: An Introduction HRCI SHRM • Organizations with government contracts or subcontracts in excess of $50,000 and with 50 or more employees, and financial institutions need to develop and maintain an affirmative action plan. This session provides fundamentals, describing who is required to have a plan, compliance requirements, parent and subsidiary issues, and the internet applicant rule. Participants learn about statistical reports, workforce analyses, adverse impact plans, action-oriented programs, compliance reviews, hiring, and compensation issues. Outcomes: Take appropriate steps before your organization is confronted with a DOL audit. Who Should Attend: EEO managers and all responsible for compliance Apr 6-7 (DN) 8:30-12:00 $265 Upcoming Dates Aug 3-4 (DN), Sep 13-14 (CS), Oct 25-26 (DN)

March-April 2016

Upcoming Dates May 19 (FC), Aug 16 (UT), Aug 29 (DN), Oct 11 (AZ),

Upcoming Dates May 23 (DN), Jul 19 (DN), Aug 2 (FC), Sep 29 (DN)

Basic I-9 Compliance HRCI SHRM New forms have new requirements! Fines are increasing and so is enforcement. This seminar covers the I-9 process including initial verification of work authorization, re-verification, correcting errors on I-9s, and conducting internal audits. Participants will also receive up-to-date information regarding worksite enforcement activities by Immigration and Customs Enforcement (ICE), E-Verify, and best practices for employment eligibility verification. Outcomes: Know everything you need to about I-9 compliance and filling out the new forms. Who Should Attend: HR and recordkeeping professionals Apr 26 (DN) 8:30-12:00 $130 Upcoming Dates Jun 22 (AZ), Aug 4 (DN), Aug 9 (FC), Nov 14 (DN)

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LEGAL COMPLIANCE COBRA in 2016 Workshop HRCI SHRM • This class will provide a strong working knowledge of the Consolidated Omnibus Budget Reconciliation Act (COBRA) to satisfy your compliance obligations. Know which plans are subject to COBRA, when COBRA must be offered, and what coverage is offered to whom and for how long. Also reviewed are the COBRA election process, premiums and payment, and required notices. Outcomes: Develop and follow a COBRA-compliant process. Who Should Attend: HR professionals, benefit and risk managers Mar 8 (DN), Apr 28 (DN) 8:30-11:30 $130 Upcoming Dates Jun 30 (DN), Sep 20 (DN), Dec 1 (DN)

Revised! Crafting Compliant Handbook Policies and Employee Agreements HRCI SHRM This half-day class will gives participants the tools to craft a handbook and employee agreements that comply with NLRB guidance and case law. The NLRB spends an inordinate amount of its time prosecuting non-union employers for seemingly innocuous policies and agreements that it says may restrict or discourage protected activity, and MSEC wants to help its members avoid finding themselves in a federal hearing. The session provides a brief overview of National Labor Relations Act (NLRA), including unfair labor practices, investigations, penalties, and how to prevent and defend against unfair labor practice charges. Outcomes: Craft a handbook and employee agreements that comply with NLRB guidance and case law. Who Should Attend: HR professionals, managers, supervisors, in-house counsel, policy Apr 11 (DN) 8:30-12:00 $130 Upcoming Dates Aug 30 (CS), Sep 1 (DN), Nov 4 (DN)

Discrimination in the Workplace: The Law of EEO HRCI SHRM ••• This is an overview of federal and state civil rights laws, along with practical tips employers can implement to reduce exposure for discrimination charges. Participants apply a knowledge of EEO law to real-life scenarios, after learning what constitutes employment discrimination. Preventing claims and responding to employee complaints are also discussed, along with how to protect against retaliation complaints and recent legal developments in discrimination law. Outcomes: Understand EEOC processes and theories of discrimination to prevent claims. Who Should Attend: HR professionals, managers, and supervisors Apr 21 (DN) 8:30-3:30 $185

FMLA: A Guide for Human Resources HRCI SHRM •• Participants gain needed information to comply with this law including “serious health condition,” employee notice requirements, and managing intermittent leave. Also discussed are administering attendance policies, military situations, and a review of policy requirements and FMLA forms. Outcomes: Successfully administer FMLA leaves at the workplace. Who Should Attend: HR Professionals and Legal Staff Mar 16 (DN), Mar 31 (CS) 8:30-3:00 $185 Upcoming Dates Jun 9 (DN), Jul 21 (AZ), Jul 27 (DN), Aug 31 (DN), Oct 14 (DN), Nov 10 (AZ)

Form I-9 Advanced Administration HRCI SHRM In this session, participants learn how to tackle challenging Form I-9 scenarios including remote employees, foreign national employees, interruptions in employment, and current employees presenting “new” identities and work authorization . It also cover E-Verify tentative nonconfirmations, self-audits and developing a compliance plan. Outcomes: Learn how to shore up your company’s I-9 compliance. Who Should Attend: HR professionals and managers responsible for filling in I-9 forms Apr 26 (UT) 8:00-11:00 $130 Harassment Prevention for Managers and Supervisors HRCI •••• Participants learn about the meaning of the term “hostile work environment,” and the difference between inappropriate conduct and illegal harassment, along with how to respond properly and prevent retaliation claims. Especially helpful are strategies to reduce employer liability, what behavior may lead to illegal harassment, and how to prevent retaliation claims. Outcomes: Understand how to respond to and stop harassment at your workplace. Who Should Attend: HR professionals, managers, and supervisors Mar 17 (DN), Mar 23 (FC) 8:30-11:30 $130 Upcoming Dates May 10 (DN), Aug 9 (AZ), Sep 1 (DN), Sep 13 (FC), Nov 15 (DN)

CONTINUED

Upcoming Dates Jul 21 (DN), Oct 5 (DN)

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah

March-April 2016

LEGAL COMPLIANCE HIPAA: Health Insurance Portability and Accountability Act HRCI SHRM • This is an overview of the privacy rules and portability requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the HITECH Act from a Human Resource perspective. The session will review key terms under the rules, including Protected Health Information (PHI), covered entities, and business associates. Also discussed are special enrollment rights, certificates of creditable coverage, and security requirements including reporting requirements for security breaches. Outcomes: Apply a clear understanding of legal requirements to workplace circumstances. Who Should Attend: HR professionals, benefit and risk managers Apr 14 (DN) 9:00-3:00 $185

Legal Issues for Supervisors and Managers HRCI SHRM ••• This seminar reviews key federal and state laws affecting the employment decisions that managers and supervisors make. It walks participants through issues such as employment-at-will, and the importance of understanding employee handbooks. Also covered are legal topics relating to interviewing and selection, civil rights, safety issues, pay practices, and termination. (Includes a CD copy of the MSEC Blue Book: Employment Law Resource)

Outcomes: Make legally informed management decisions in managerial and supervisory roles. Who Should Attend: Managers and supervisors Mar 10 (FC), Apr 7 (DN) 8:30-4:00 $245 Upcoming Dates Jun 7 (AZ), Jun 23 (DN), Aug 16 (DN), Sep 13 (UT), Oct 6 (DN), Nov 30 (DN)

Upcoming Dates Oct 3 (DN)

Investigations in the Workplace HRCI SHRM • This class guides participants through the entire investigation process beginning with the notice of an issue, how to define it, and how to determine the employer’s responsibilities. Next is a discussion on planning the investigation, interviewing those with knowledge, and evaluating the evidence, including assessing credibility, communicating findings, and taking action. Outcomes: Recognize when an investigation is needed and how to proceed. Who Should Attend: HR professionals, legal staff, managers, and supervisors Mar 22 (FC), Apr 20 (DN) 8:30-4:00 $185 Upcoming Dates Jun 14 (DN), Oct 4 (DN), Oct 27 (CS)

Legal Issues for Human Resources Professionals HRCI SHRM •• This concentrated full-day program offers an overview of the complex legal issues associated with day-to-day employment decisions and actions. This session provides current information on legislation, court decisions, and enforcement procedures that affect the employment relationship. The issues and concerns that impact separation and discharge, including a risk analysis of termination and proper procedures, are explored. (Includes a CD copy of the MSEC Blue Book: Employment Law Resource) Outcomes: Advise leaders and supervisors about employment law issues armed with a full spectrum of knowledge. Who Should Attend: HR professionals, legal staff Mar 31 (DN) 8:30-4:00 $245 Upcoming Dates Jun 23 (CS), Jul 26 (DN), Oct 27 (DN)

March-April 2016

Managing the Ill or Injured Worker Under the ADA, FMLA, and Workers’ Compensation HRCI SHRM • This advanced seminar requires a knowledge of the Americans with Disabilities Act, Family and Medical Leave Act, and Workers’ Compensation Basics. Participants learn when a law is triggered, and what to do if more than one law applies. Additionally, the class will cover attendance, termination, compensation, benefit coverage, return-to-work, and light duty issues. Outcomes: Understand how the complex requirements of each law interact, and develop practical ways to address concerns. Who Should Attend: HR professionals, managers, and supervisors Mar 29 (DN), Apr 14 (AZ) 8:30-3:00 $185 Upcoming Dates Jun 22 (DN), Aug 8 (DN), Sep 27 (CS), Oct 25 (DN), Nov 15 (FC), Dec 8 (AZ)

Performance Documentation Skills for Supervisors HRCI SHRM•• Participants will learn a simple performance documentation process and understand its importance in preventing legal claims. Using proven techniques, participants will practice writing and maintaining job-related performance documentation. The seminar will focus on how the current legal climate affects supervision, as well as the “howto’s” of documenting employee actions. Outcomes: Develop strong practices and follow a clear process when documenting discipline. Who Should Attend: HR professionals, managers, and supervisors Mar 2 (DN), Mar 8 (AZ), Apr 19 (DN) 8:30-12:00 $130 Upcoming Dates May 4 (FC), Jun 14 (DN), Jul 14 (CS), Aug 10 (DN), Oct 11 (DN), Oct 27 (AZ), Nov 9 (FC)

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LEGAL COMPLIANCE Unemployment Insurance: Challenging Claims and Controlling Costs HRCI SHRM • In this session participants will learn who is covered by unemployment insurance, when benefits are awarded, and strategies for lowering unemployment costs. The administrative procedures, including how to respond to the claim, are reviewed and participants engage in a mock appeal hearing where they learn the hearing officer’s decision and rationale. Outcomes: Effectively protest unemployment claims and ultimately minimize costs. Who Should Attend: HR professionals, legal staff, managers and supervisors Mar 24 (AZ), Mar 31 (UT) 8:30-4:00 $185

Workers’ Compensation: The Advanced Workshop HRCI SHRM This session provides managers and administrators with information to properly manage injured workers in order to maintain productivity within the bounds of the Colorado Workers’ Compensation Act. Participants learn answers to common problems surrounding the management of workers’ compensation claims, including return to work solutions, leave policies, who is and is not an independent contractor, terminating the injured worker to avoid retaliation, doctor appointments, recreational activities, and cost containment. Outcomes: Administering complex claims and tackle day-to-day issues. Who Should Attend: Workers’ compensation specialists and anyone with workers’ compensation responsibilities Mar 15 (DN) 8:30-12:30 $130

Upcoming Dates Jun 16 (DN), Aug 25 (DN), Oct 5 (FC), Nov 15 (CS)

Upcoming Dates Aug 5 (DN), Oct 21 (DN)

Unions: Managing in a Union Environment—How To Manage, Discipline, and Terminate Union Employees HRCI SHRM For those managing in a union environment, this course helps to contend with conflicts between management rights and collective bargaining provisions, as well as establishing the seven elements of just cause. This course will teach effective grievance and arbitration administration, the dangers of inconsistent enforcement and “past practice,” Weingarten rights, and union representation, along with state and federal labor laws. Outcomes: Manage issues in a union setting with a focus on discipline and employee performance. Who Should Attend: HR professionals, managers, and supervisors in a union environment Mar 24 (DN) 8:30-12:00 $185 Upcoming Date Jun 2 (DN), Dec 6 (DN)

Wage and Hour Workshop HRCI SHRM •• Learn what the laws cover and which industries are exempt, along with recordkeeping requirements, exemptions from overtime, and how to change status for those improperly classified as exempt. Also discussed are compensable hours of work-travel time, on-call, and training, alternative work weeks, compensation included in straight time and overtime calculation, and other topics covered by these laws. Outcomes: Understand wage laws and their numerous, counter-intuitive regulations. Who Should Attend: HR professionals, legal staff, managers, and supervisors Apr 4 (DN) 8:30-4:00 $219 Upcoming Dates Jun 6 (DN), Aug 2 (DN), Oct 4 (AZ), Oct 6 (FC), Nov 2 (DN)

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah

March-April 2016

COMPENSATION AND BENEFITS Benefit Administration: The Basics from A to Z HRCI SHRM • Participants learn the basic concepts of employer-sponsored benefits including health and welfare, retirement, and medical reimbursement plans. The course includes up-to-date and relevant basic design, legal, and administrative considerations. Individuals participate in skill-building exercises to enhance their understanding of the material, including the role of benefits in a total rewards strategy, design concepts, funding, mandated benefits, and compliance with federal laws, including health care reform. Outcomes: Understand basic design concepts regarding benefit administration, from retirement to health, and medical spending programs. Who Should Attend: HR generalists, new benefit specialists, and anyone wanting an update Mar 15 (FC), Apr 6 (AZ), Apr 28 (DN) 8:30-4:00 $310 Upcoming Dates May 25 (UT), Aug 4 (DN), Oct 21 (DN)

Benefit Administration: The Basics from A to Z for Public Employers and Churches HRCI SHRM Individuals will participate in skill-building exercises to enhance their understanding of the material. This class will cover administration and design, the role of benefits in a total rewards strategy, funding, mandated benefits, and federal laws, including Health Care Reform and health plan options. Outcomes: Understand the basic concepts in all benefit areas. This class focuses on the unique needs of the public sector and religious organizations. Who Should Attend: HR professionals working for government entities responsible for planning, administering, and communicating employee benefits plans. Participants should have 0-3 years of experience in benefits related functions. Mar 28-29 (DN) 8:30-4:00 $310

Compensation Administration II: A Day in the Life of a Compensation Professional HRCI SHRM • Through discussion and hands-on exercises, participants gain additional practical and in-depth knowledge. Emphasis is placed on aligning pay decisions with business objectives, current talent acquisition, and retention strategies. Topics include legal concerns, data sources, collection methodology, and data analysis, job matching, realignment of jobs for appropriate fit. Also covered are compression and equity problems, and communication challenges. Outcomes: Develop enhanced compensation knowledge and flexibility by exercising problem-solving skills to address a series of real-life scenarios. Who Should Attend: Compensation professionals, supervisors, and managers who have taken the Compensation Administration I: Base Pay Design and Development class, or those who have a solid experience in compensation Mar 15 (DN) 8:30-4:30 $185 Upcoming Dates Sep 27 (DN), Oct 11 (CS)

Free Webinar! Learn About Paylocity Are you looking for a new payroll provider? In this free webinar participants learn about our payroll provider partner Paylocity, and how they can help you with your payroll. Outcomes: Learn about a payroll provider who may be able to assist your organization Who Should Attend: Those responsible for payroll for the organization. Mar 2 10:00- 11:00 (MST) Free

Upcoming Dates Sep 8-9 (DN)

Compensation Administration I—Base Pay Design and Development HRCI SHRM •• This class will teach how to develop a Total Rewards philosophy and work with a compensation model that begins with job analysis and introduces internal job evaluation and external market pricing. In addition, elements including pay ranges and building a pay structure that focuses on business alignment will be covered. Hands-on exercises and group discussions assist participants in developing skills for creating, revising or maintaining base pay compensation plans. Outcomes: Understand compensation fundamentals and principles to apply in your workplace. Who Should Attend: HR professionals, compensation and benefit managers Apr 6-7 (DN) 8:30-3:30 $310 Upcoming Dates May 18 (AZ), Jun 17 (DN), Aug 18 (DN), Oct 14 (DN), Nov 30 (DN)

March-April 2016

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The HRBP Program runs from April through June 2016. The deadline to apply for the HR Business Partner Program is March 11, 2016! Through MSECâ&#x20AC;&#x2122;s HR Business Partner Program, participants will design and implement a project aligned with a business initiative. In an applied learning environment, participants will develop a proactive business mindset. This comprehensive program allows participants to: Gain business acumen â&#x20AC;˘ Understand the strategic framework Grow in the role of HR business partner â&#x20AC;˘ Develop a business case Design and implement a project in your organization For more information, call 800.884.1328 or email HRBP@msec.org to get application information.

March-April 2016

PROFESSIONAL DEVELOPMENT Brush-Up English SHRM Participants will have an overview of grammar, including the problems and pitfalls of modern language usage. These basics to be reviewed including parts of speech, subject–verb agreement, proper pronouns, and plurals and possessives. Participants will learn to punctuate with confidence by studying the proper use of commas, semicolon, colon, apostrophes, and question marks. Outcomes: Write and edit for clarity, emphasis, and grammatical correctness. Who Should Attend: Employees responsible for preparing, editing, or reviewing written communications Mar 29 (DN) 8:30-3:30 $215 Upcoming Dates Jun 2 (DN), Sep 15 (DN), Nov 10 (DN)

Business Essentials HRCI SHRM Participants learn how organizational strategy, structure, functions, systems, and people work together to create value in response to customer needs. This seminar will provide an overview of an organization’s strategic framework, essential and supporting business functions, systems alignment, environment, and key performance indicators. Outcomes: Apply strategic framework and concepts to your organization to increase their business knowledge and acumen. Who Should Attend: Mid-level professional staff and supervisors April 13 (FC) 8:30-3:00 $185 Upcoming Dates May 10 (DN), Sep 13 (DN)

Business Writing for Support Staff SHRM •• Participants will develop writing skills from preparation to proofreading, including getting started, writing a document or composing an email, organizing for results, emphasizing main ideas, editing for clarity, and checking for errors. The seminar format includes exercises, individual guidance, and group discussion working with typical business documents: letters, reports, email, and procedures. Outcomes: Streamline the process from preparation to proofreading letters, memos, email, and other important business documents. Who Should Attend: Administrative assistants and executive-level support staff Apr 14 (DN) 8:30-3:30 $215 Upcoming Dates May 17 (DN), Oct 27 (DN)

Change Management: Building Resiliency HRCI SHRM Change in the workplace is inevitable and a manager must lead their staff through changes. In this course, participants learn to differentiate between change and transition, use a three-phase transition model, and learn the action steps accompanying each phase of the model. Also discussed are the primary emotions and behaviors of people experiencing change, along with the information and support needed as people move through the change process. Outcomes: Build resiliency to manage yourself and others through necessary workplace changes. Who Should Attend: Managers, supervisors, leaders, or anyone managing change and transitions Mar 8 (FC) 8:30-12:30 $130 Upcoming Dates May 5 (DN), Jun 14 (DN), Jun 16 (AZ), Sep 2 (DN), Nov 22 (DN)

Communication Feedback: Know Thyself SHRM • Each participant receives an individual personal style report based on surveys from five individuals they select plus themselves. This “self plus others” report format provides a comprehensive description including individualized concrete suggestions. This is the foundation for the class, allowing participants to learn how to recognize others’ communication preferences and build the skills to work effectively with all. (Pre-work is required—2 weeks advance registration required.) (Includes personal style report) (A $140 charge is added to the standard 25% for cancellations less than 7 days)

Outcomes: Understand how others perceive you and learn how to effectively adapt your communication. Who Should Attend: Managers, supervisors, and employees Apr 19-20 (DN) 8:30-4:00 $460 Upcoming Dates Jun 21-22 (DN), Sep 8-9 (DN), Nov 10-11 (DN)

Communication Tools for Maximizing Performance SHRM ••• Participants improve their ability to understand people better, turn on or off emotions in different circumstances, and develop and maintain trust, rapport, and influence with others. How to deal with difficult people and situations by learning, thinking in an outcome oriented way, and discovering what is important to another person or group is explored. Also reviewed is how to gather and organize information systematically to clarify problematic situations and to identify clear goals. Outcomes: Put into action practical communication methods, skills, and techniques. (A follow up study guide is provided to practice the skills taught.) Who Should Attend: Managers and employees whose success depends on the ability to relate to others Apr 14-15 (DN) 8:30-3:30 $370 Upcoming Dates Jul 21-22 (DN), Oct 13-14 (DN), Dec 1-2 (DN)

March-April 2016

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PROFESSIONAL DEVELOPMENT Conflict: Self-Management SHRM ••• This session begins by defining the nature of conflict and then addressing how to build skills for constructive resolution by creating an effective environment and developing compromises for mutual benefit. Participants learn about their personal response to conflict through the assessment of conflict styles, identifying alternative strategies, and conveying understanding. Outcomes: Understand conflict patterns and acquire skills for responding constructively to conflict. (Includes conflict style assessment) Who Should Attend: Managers, supervisors, and employees Mar 22 (DN) 8:30-4:30 $185 Upcoming Dates May 10 (AZ), May 16 (DN), Jun 28 (DN), Aug 10 (DN), Sep 26 (DN), Oct 20 (FC), Oct 28 (DN), Nov 16 (DN)

Cultivating Your Listening Skills: Listening to Understand SHRM ••• Through a helpful assessment tool and thought-provoking activities, class participants will address their unique habits and improve listening skills in three dimensions of a listening model: staying focused, capturing the message and helping the speaker. Uncovering personal barriers and obstacles to focused listening, assessing their own listening style and approach and applying the skills of following, reflecting and attending in a variety of listening situations are also reviewed. Outcomes: Use the power of listening to become more effective and productive. Who Should Attend: All levels of professional and management personnel who wish to assess and improve their listening skills Mar 15 (DN) 8:30-4:30 $185 Upcoming Dates Jul 19 (CS), Jul 28 (DN), Sep 26 (DN), Sep 28 (AZ)

Customer Relations: Making the Connection SHRM •• Participants discover practical, ready-to-use ideas for various phases of customer interaction. Connecting with customers and anticipating their needs by adapting to varying communication styles and practicing positive language skills is explored, along with employing a 3-step method for handling difficult customer situations. Action steps to ensure a customer experience is positive, and critical follow-up steps are reviewed. Outcomes: Acknowledge customer needs and take the correct action in a variety of difficult situations. Who Should Attend: Anyone having direct or indirect customer contact Apr 22 (DN) 8:30-12:30 $130 Upcoming Dates Jun 30(CS), Jul 12 (DN), Oct 25 (FC), Nov 15 (DN)

Developing and Maintaining Trust in the Workplace SHRM • This class is designed to help understand how to build trust and how that impacts relationships with your co-workers, managers, and customers. Participants explore the meaning of trust and measure individual skill levels in building trust. Participants develop strategic skills to build trust in the workplace, identify what trust is and its impact on the work environment, and use skills to rebuild trust and re-frame difficult messages. Outcomes: Increase skill levels in building trust through instruction, reflection, and class exercises. Who Should Attend: Employees wanting to develop more effective relationships with others Mar 4 (DN) 8:30-4:00 $185 Upcoming Dates May 16 (DN), Jul 18 (DN), Sep 9 (DN), Nov 3 (AZ), Nov 15 (DN)

Developing Interpersonal Communication Skills SHRM •••• This three-day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex communication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Outcomes: Develop an action plan to implement changes to communicate more effectively. Who Should Attend: Managers, supervisors, and employees Mar 15-17 (DN), Apr 13-15 (DN) 8:30-3:30 $440 Upcoming Dates May 2-4 (DN), May 31-Jun 2 (DN), Jul 6-8 (DN), Aug 16-18 (DN), Sep 20-22 (DN), Oct 25-27 (DN), Nov 1-3 (FC), Nov 30- Dec 2 (CS)

Developing Presentation Skills SHRM •••• Participants will focus on skill-building by designing and delivering two presentations and receiving both class and instructor feedback. Presentations will be recorded. The principles of public speaking are explored including presentation design, style, and delivery techniques, and visual aids. There is time allotted for practice and feedback, impromptu presentations, informational presentations, persuasive presentations, and instructional presentations. (Class size is limited to 10). Outcomes: Deliver an effective presentation to audiences ranging from peers to the executive management team. (*This three-day course provides practice and feedback, and all three days must be attended.)

Who Should Attend: Individuals with limited experience or those who wish to improve their confidence level in front of groups Apr 26-28 (DN) 8:30-4:30 $510 (Includes lunch) Upcoming Dates Jul 12-14 (DN), Jul 26-28 (FC), Sep 19-21 (DN)

CONTINUED (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah

March-April 2016

PROFESSIONAL DEVELOPMENT Diversity in the Workplace HRCI SHRM Participants are introduced to the concept of diversity through a cultural pursuit activity. Legal issues in cultural awareness , including a historical perspective, with a discussion of the spirit and letter of the law are reviewed, with an emphasis on personal issues in cultural awareness and reflections on personal experiences about difference through theories of difference and situational case studies. A review of illegal harassment is also a part of the seminar. Outcomes: Raise personal awareness of legal and personal aspects of communication in a diverse workforce. Who Should Attend: Anyone concerned with being successful in working with a diverse, rapidly-changing workforce. (This seminar is particularly effective as an on-site program tailored to an individual organization.) Mar 23 (FC), Apr 19 (DN) 8:30-Noon $130 Upcoming Dates Nov 8 (DN)

Email and Social Media: What to do Before it Goes Public SHRM • Participants learn what to consider before writing an email, determine and if email is the best way to deliver the message. Email composition will be covered, including useful subject lines, what is unimportant, and organizing for readability. The class will cover avoiding the pitfalls of vague information, insults to the reader, and emoticons, sarcasm, and inappropriate tone, along with legal and privacy issues. Outcomes: Ensure that email messages are effective and receive attention. Who Should Attend: Managers, supervisors, and employees Mar 3 (DN) 8:30-3:30 $215 Upcoming Dates Jun 7 (DN), Aug 16 (FC), Sep 29 (DN)

Emotional Intelligence at Work SHRM •••• Emotional Quotient (EQ) is learning how to consciously utilize your emotions to create optimal results in your relationships with yourself and others. Time is spent building emotional literacy, recognizing patterns, applying consequential thinking, and expanding key relationship skills. Participants learn to develop the five EQ Competencies, including self-awareness, self-regulation, self-motivation, empathy, and relationship skills, and assess their own emotional intelligence through use of a comprehensive assessment. (Includes assessment) Outcomes: Raise your Emotional Quotient at work. Who Should Attend: Formal and informal leaders in organizations desiring greater effectiveness Apr 5-6 (DN) 8:30-4:30 $360 Upcoming Dates Aug 17-18 (AZ), Sep 8-9 (CS), Oct 17 -18 (DN)

Enneagram: Leveraging the Power of Personality HRCI •• Our personality is a set of habitual patterns and coping strategies built up over a lifetime. Understanding the motivations and strategies for each Enneagram Type gives us the freedom to change our reactions in any given situation. Participants in this course identify their TYPE and learn strategies that can be used to better communicate with others; learn techniques to adapt behavior to change the outcome of real life situations; and understand the nine distinct ways of seeing and interacting with the world. Outcomes: Change the outcome of real life situations through the Enneagram Personality System. Who Should Attend: Anyone interested in improving their selfknowledge and having more successful interactions with others. Mar 22 (DN) 8:30-4:00 $205 Upcoming Date Sep 9 (DN)

New! Email Chaos Ended! Time Regained! SHRM This course builds on the GOAL! Get Organized At Last! techniques, and helps participants create order from chaos, set boundaries, clarify priorities, use technology more wisely, and email more effectively. Combining the powerful and effective GOAL! email techniques and time management philosophies this course helps you end Email Chaos! once and for all. Attendees will not be working on computers. Outcomes: Break free of the email choke-chain, and increase your focus in the process Who Should Attend: Anyone needing help managing email Apr 20 (DN) 8:30- 12:30 $150 Upcoming Dates Sep 26 (DN)

Generations: Working Together HRCI SHRM ••• Participants will learn to recognize the unique needs of different generations in the workforce. The course will examine the impact of historical and cultural factors on generational outlook. Participants will be taught how to identify each generation’s preferences for communication, development, and work culture and practice adapting communication styles to interact more effectively with members of different generations. Outcomes: Build stronger teams by working more effectively with members of all generations. Who Should Attend: HR Professionals, managers, supervisors, and support staff Mar 24 (FC) 8:30-4:30 $185 Upcoming Dates May 10 (AZ), Jun 29 (DN), Oct 7 (DN), Dec 7 (DN)

March-April 2016

303.894.6732 | registration@msec.org | MSEC.org

PROFESSIONAL DEVELOPMENT GOAL! Get Organized at Last! SHRM • This class provides simple, easy-to-implement solutions to help you get control of workloads, contribute to the success of organizations, and increase value as an employee. Participants learn what to do with paper, manage email efficiently and effectively, learn Microsoft Outlook tips and tricks, and how to reduce interruptions and distractions. Also covered are scheduling and prioritizing how to do important tasks first, and how to follow up on assignments effectively. * For $430 receive the Outcomes: Improve organizational skills and increase productivity. Who Should Attend: Managers and employees wanting to improve their organization skills at work Mar 3 (DN) 8:30-4:30 $285*

Managing Stress in the Work Environment •• This class provides a comprehensive approach to managing stress including lifestyle balance, modifying behavior patterns, and enhancing physical awareness. Participants become more aware of their stress responses, creating a sense of choice and control over what happens to them, and achieving a greater sense of balance in their lives. This is done through identifying sources of stress, recognizing response patterns, practicing methods for managing stress, and creating an action plan. (Participants are invited to dress comfortably) Outcomes: Gain awareness of stress and take steps to control it. Who Should Attend: Employees wanting control over the stress in their work environment Apr 14-15 (DN) 8:30-4:00 $310

Upcoming Dates May 5 (DN), Jul 12 (DN), Sep 13 (DN), Nov 8 (DN)

Upcoming Dates Jul 14-15 (DN), Oct 6-7 (DN)

seminar and 2-hour follow up coaching session on-site within the (DN) metro area)

Group Facilitation Skills HRCI SHRM •••• This session begins by defining facilitation and distinguishing facilitation skills from the role of the facilitator. Participants learn the balance between leading and facilitating by practicing key facilitation skills and identifying and establishing group norms during facilitations. Skills including, observing group dynamics and learning intervention techniques in response are discussed, to help maintain an environment conducive to maximum interaction and productivity. Outcomes: Develop the observation and intervention techniques that make an effective facilitator. Who Should Attend: Trainers, supervisors, and managers Apr 7-8 (DN) 8:30-4:30 $310 Upcoming Dates Jun 15-16 (DN), Sep 1-2 (DN), Nov 3-4 (DN)

Leadership Skills and Strategies for Administrative Assistants SHRM • This newly designed seminar offers participants opportunities to reflect on personal core values that shape their leadership style and to learn skills and strategies for achieving success at the workplace. The material covered explains the difference between managers and leaders, clarifies personal values, identifies personal areas of excellence and areas for improvement while discussing personal and corporate role models, and the power of mentors. Outcomes: Learn the leadership skills needed to be successful and move your career forward. Who Should Attend: All levels of administrative assistants and support staff Mar 10 (DN) 8:30-4:30 $210 Upcoming Date Sep 6 (DN)

Myers-Briggs: MBTI and Stress Participants use the Myers-Briggs Type Indicator® (MBTI®) to describe how they are likely to experience and react to stress in this session. Ways to manage stress more successfully are explored. The MBTI instrument, developed by Isabel Briggs Myers and Katharine Cook Briggs based on Carl Jung’s theory of psychological types, has been used for more than 20 years, to identify and describe the natural stress reactions of the sixteen types. This session teaches how stress reactions are predictable, natural, and healthy for a personality type, and that they are temporary and manageable. Outcomes: Identify behaviors that your MBTI type tends to gravitate to when you are under stress. Who Should Attend: Anyone wanting to understand and manage their stress reactions and the stress reactions of others Mar 1 (DN) 8:30-4:30 $235 Upcoming Dates Jul 28 (AZ), Oct 14 (DN)

Myers-Briggs: An Interpretation of Personal Style •• Participants learn to understand and interpret the Myers-Briggs Type Indicator® (MBTI), including the qualities of extroversion and introversion, sensing and intuiting, thinking and feeling, and judging and perceiving. Participants learn how to use the types to build upon personal preferences, communicate with others, understand team dynamics, and how to problem-solve in difficult group situations. Note: This class requires pre-work which will be sent directly to the participant prior to the seminar. It is suggested that individuals register at least 2 weeks prior to the class. Outcomes: Improve your working relationships and enhance your interaction with others. Who Should Attend: Anyone who wants to understand personality preferences and work more effectively with others Mar 30 (DN), Apr 5 (AZ) 8:30-4:30 $220 Upcoming Date Oct 13 (DN)

CONTINUED (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah

March-April 2016

PROFESSIONAL DEVELOPMENT Negotiation for Win/Win Results HRCI SHRM •• Do you have professional conversations involving conflicting needs and wants? Then, like it or not, you are engaging in negotiations. Participants experience all phases of the negotiation process including analysis, preparation, and discussion, through practical exercises and negotiating problems of varying degrees of difficulty. Mediation will also be analyzed and discussed. The approach of this seminar is to improve skills so that one’s interests are achieved while preserving the relationship between the parties. Outcomes: Gain a strong foundation in negotiation practices for effective results. Who Should Attend: Anyone negotiating on behalf of an employer Mar 8 (DN), Apr 29 (DN) 8:30-4:30 $185 Upcoming Dates Aug 2 (DN), Sep 27 (DN), Nov 29 (DN)

Problem Solving Skills SHRM ••• Participants experience a four-part problem-solving model. Each phase of the model is explored and integrated with opportunities for specific skill development and exposure to tools that support the problem solving process. The process begins with selecting the correct problem to work on, moves into defining causes and eff ects, then generating alternatives, and, finally, how to implement the solution(s). Throughout the session identifying barriers and roadblocks to effective problem solving, and assessing participants’ current problem-solving style and approach are explored. Outcomes: Generate alternatives and implement the best solution. Who Should Attend: HR professionals, managers, and supervisors Apr 1 (DN) 8:30-4:30 $185 Upcoming Dates May 19 (AZ), Oct 21 (DN)

Project Management I: Foundations SHRM ••• Participants use a realistic case study and exercises to provide handson use of the tools and techniques. There is a project management overview of the Project Management Institute (PMI), Project Management Body of Knowledge (PMBOK), and Project Initiation. Project Planning is discussed, which includes a management plan, a work breakdown structure, and the constraints of scope, cost, and schedule. Also explored are budgeting, staffing, reporting, and closing the project. Outcomes: Keep projects on schedule with proper planning and reduce frustration. Who Should Attend: Project managers, members of project teams, and managers of functional areas Apr 21-22 (DN) 8:30-4:30 $360 Upcoming Dates Jun 15-16 (DN), Sep 7-8 (DN), Oct 19-20 (DN)

Project Management: How to Use a Logic Model for Project Planning HRCI SHRM ••• This course is designed for those with a basic understanding of managing projects who want to better communicate the “WHY” of the project to key players. Participants learn the Logic Model’s rules through samples and critique, a test case, and ancillary tools. Practical information, hands-on exercises, and group discussions will help participants learn to keep projects on track, and communicate in powerful ways to stakeholders. Outcomes: Use a logic model to get projects started, keep them on track, and finish them successfully. Who Should Attend: Mid- or upper-level managers, staff that coordinate projects or lead project teams Feb 27 (DN) 8:30-12:30 $155 Upcoming Date Oct 7 (DN)

Telephone Imagery: Improving Customer Service Through Excellent Telephone Communication Skills Participants learn the “how-to’s” of establishing a rapport using tips, tricks and techniques to develop a “can do” attitude, create a memorable image, conquer telephone etiquette basics, understand communication styles, and enhance listening skills. Understanding a customer’s preferred communication style (auditory, visual, or kinesthetic) to increase customer satisfaction and reinforce customer loyalty is also explored. (Includes copy of workbook) Outcomes: Make a positive impression on your customers through understanding communication styles and enhancing listening skills. Who Should Attend: Anyone who works with customers over the phone Mar 8 (DN) 8:30-4:00 $210 Upcoming Dates May 17 (DN), Jul 13 (DN), Oct 12 (DN)

Time Management: Working Smart with Microsoft Outlook Computers are not required, but we recommend participants bring their laptops. Participants learn how to use more efficient tools, reconfigure Outlook to improve productivity, manage email effectively, and turn the calendar into a planning tool. Also covered are using Outlook to delegate tasks, document important communications, and store and retrieve information. An optional second and third phase provides productivity coaching and ongoing support for additional charges. Outcomes: Turn Microsoft Outlook into a personal assistant to help get things done. Who Should Attend: Anyone with access to Microsoft Outlook Apr 21 (DN) 8:30-3:30 $405 Upcoming Dates Jul 14 (DN), Sep 14 (DN), Nov 16 (DN)

March-April 2016

303.894.6732 | registration@msec.org | MSEC.org

PROFESSIONAL DEVELOPMENT Train the Trainer HRCI SHRM •• This course begins by teaching the principles of adult learning and the training cycle. Participants then develop and deliver part of a training program. Videotaping is included in order to help participants understand how their style can be most effective. Note: Participants will give a 15-minute training module on the third day and may wish to bring a training program under development to class. (Includes lunch on days 2&3) Outcomes: Deliver training to groups of three or more effectively and efficiently, with confidence that comes from practice in a training environment. Who Should Attend: Those who prepare in-house training, deliver group training, or revise existing training packages. Mar 9-11 (DN), Mar 29-31 (FC) 8:30-4:30 $515

Workplace Respect This valuable course offers an opportunity to investigate some root causes of disrespect and unclear personal boundaries. Participants gain awareness and communication tools to create a better understanding of each person’s version of respect so that it can be mutually exchanged. Clarity about what it means to interact with co-workers in a respectful manner and how to more graciously ask for respect from them is covered. Outcomes: Use communication tools to create mutual understanding between co-workers. Who Should Attend: Any employee who would like to learn the behaviors to foster workplace respect. Apr 8 (DN) 8:30-12:30 $130 Upcoming Dates Jun 15 (DN), Sep 13 (FC), Oct 6 (DN), Dec 2 (DN)

Upcoming Dates May 10-12 (DN), Jun 8-10 (DN), Aug 3-5 (DN), Sep 28-30 (DN), Nov 29-Dec 1 (DN)

Training Activities HRCI SHRM • Participants will have opportunities to experience an activity, debrief the activity, and then critique the exercise. A variety of activities will be explored from openers, simulations, and assessments to adventure initiatives and game formats. Discussion will include how the various types of activities can be adapted to meet the needs of your learners. Also discussed are the purpose of training activities and how to design effective activities. Outcomes: Prepare well-developed activities that promote learning to improve your training at work. (Includes a copy of Design your Own Games and Activities)

Who Should Attend: Individuals who design and deliver training Mar 23-24 (DN) 8:30-4:30 $390 Upcoming Dates Jul 19-20 (DN), Nov 17-18 (DN)

Training Skills for On-The-Job Trainers HRCI SHRM • This session provides a comprehensive approach to the creation of procedural manuals used in training one-on-one. Participants learn quick ways to update materials, uniformly train people to independently do a job, and how to certify and track learning progress that meets ISO requirements. Participants will deliver a 15-minute training module, requiring evening preparation to incorporate class information. Participants may adapt their own training materials for the course. (Participants receive a DVD copy of their presentation and a CD with templates to use in creating the training documentation.) Includes lunch on days 1 and 2. Outcomes: Use a systematic, comprehensive approach in the creation of procedural manuals to deliver high-impact training. Who Should Attend: Those responsible for technical or one-on-one training. (Class size is limited to 10, and participants must be able to attend all three days.) Mar 15-17 (DN) 8:30-4:00 $515 Upcoming Dates Jun 22-24 (DN), Sep 14-16 (DN), Oct 10-12 (FC)

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah

March-April 2016

MSEC’s customized LEADERSHIP ACADEMIES develop leaders on a range of key competencies critical to the organization’s strategic future. This integrated approach to learning, combines leadership theory with practical application and uses a blend of methods to develop leaders through: Assessment | Training | Coaching | Application Assignments Let MSEC partner with you to build a customized program that fits your organization’s needs, culture and price point. Call 800.884.1328 or visit MSEC.org to learn more

MSEC’s Professional Coaching Services Professional coaching is now the number one intervention for organizations to help their employees develop into effective and motivational leaders. MSEC’s coaching services offers a number of coaching solutions. Our four unique services:

Leadership/Executive Coaching • 360 Feedback Coaching Team Coaching • Conflict Coaching For more information call 800.884.1328 or go to MSEC.org.

March-April 2016

MANAGEMENT & LEADERSHIP New! The Accountability Experience SHRM Participants are exposed to principles of accountability including defining an accountable environment, including responsibility and empowerment. The course also covers topics including assessing personal levels of responsibility, evaluating typical situations to improve levels of accountability, along with identifying appropriate tools to address challenges, and practicing verbal skills associated with declining, negotiating, and holding others accountable. Outcomes: Discover the powerful personal and organizational benefits of individual accountability and the strategies to make it happen. Who Should Attend: Individuals looking to improve self and others in the area of Accountability Mar 10 (DN) 8:30-4:30 $245

Business Writing for Managers SHRM • Participants develop skills in planning, writing, and reviewing a variety of writing projects from email to short reports. This “hands-on” workshop includes class exercises, group discussion, and individual guidance, and reviews planning through recognizing the purpose, appraising the reader, and organizing ideas. Writing for the reader is discussed along with choosing the format, creating transitions, and emphasizing main ideas. Outcomes: Produce business documents that get positive results. Who Should Attend: Managers and professionals who must use written communication Mar 10 (DN), Apr 21 (FC) 8:30-3:30 $215 Upcoming Dates May 12 (DN), Aug 23 (DN), Oct 13 (DN)

Upcoming Date Oct 11 (DN)

New! Accounting for Managers This class focuses on accounting for internal reporting and addresses budgeting, cost management and how internal decisions effect external reporting. Other topics include cost-volume-profit analysis in manufacturing, activity-based costing, and profit planning. Also discussed is accountability using standard costs and variances Outcomes: Move away from gut-reactions and towards data-driven decisions Who Should Attend: Managers and those who understand most of the basic terms of accounting Mar 14-15 8:30-3:00 (DN) $310 SHRM

Business Analysis: Real-World Case Studies- Alaska Airlines: Navigating Change (formerly Harvard Business Series) SHRM Alaska Airlines recently recovered from operation instability. Concerns of customer loyalty and good will still remain due to variability in on-time flights and mishandled baggage. Senior executives wonder whether the airline will endure if performance slips. Is the status quo enough, or should leadership transform the performance culture. Outcomes: Challenge your business acumen and receive HRCI Business recertification credits. Who Should Attend: Organizational manager and leaders, and those with HRCI SPHR or SHRM - * certification Mar 24 (DN) 8:30-11:30 $125

Collaboration Skills: A Radical Approach to Problem Solving and Conflict Resolution SHRM ••••• Radical Collaboration® is a powerful interactive experience that guides participants in building effective partnerships, alliances, and relationships that work. Participants, through practice problem-solving in simulated and real-time situations, learn the dynamics of interpersonal relationships, build collaborative skills, understand the elements of building and maintaining long-term trusting climates, and develop skills establishing and solidifying partnerships and alliances key to professional success. (Includes lunch and cost of book Radical Collaboration) Outcomes: Use five essential skills to build strong alignments and greatly increase productivity and success in the workplace. Who Should Attend: Executives, managers, team leaders and members, OD, and HR professionals Apr 5-6 (DN) 8:30-4:30 $510 Upcoming Dates Jun 21-22 (DN), Sep 15-16 (DN)

Communicating Effectively in Difficult Situations for Managers and Supervisors SHRM ••• In this class, participants learn to assess difficult situations, apply principles to handle complicated interpersonal matters, choose effective strategies for resolving difficulties, conduct one-to-one conversations, and process complicated team issues to bring about positive change. Participants receive their own I-SkillsZone workbook and a set of practical tools for learning and applying the I-SkillsZone system on the job. This includes a practical set of integrated maps, skills, and processes for dealing effectively with conflicted situations more collaboratively. Outcomes: Communicate effectively to improve productivity and results of your team. Who Should Attend: Managers and supervisors Apr 27-28 (DN) 8:30-4:00 $510 (Includes cost of workbook) Upcoming Dates Sep 7-8 (DN), Nov 16-17 (DN)

CONTINUED (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah

March-April 2016

MANAGEMENT & LEADERSHIP New! Conflict Coaching: Learning to Be an Effective Conflict Coach SHRM In this class participants start by defining conflict coaching and distinguish it from other processes. They also review, observe, and practice conflict coaching process with trained coaches, refine listening and questioning skills, so they can be prepared to coach clients in communication skills, and manage psychological dynamics, remaining true to the role of conflict coach. Outcomes: Formulate strategies to manage conflict and improve working relationships. Who Should Attend: Individuals looking to improve their conflict resolution and mediation skills Apr 26-28 (DN) 8:30- 4:30 $495 Ethics for Business: People, Performance, and Principles HRCI SHRM •• This session discusses the importance of developing ethics awareness programs to create and reinforce a culture that encourages and rewards responsible and ethical decision making and behavior at all levels in the organization. Participants assess their organization in terms of ethical strengths and potential vulnerabilities to ethical breaches. A decision-making model will be introduced and applied to case studies by class participants. Outcomes: Reinforce a culture that encourages and rewards responsible, ethical decision-making. Who Should Attend: HR professionals, managers, and supervisors responsible for ethics Mar 18 (DN) 8:30-12:00 $130 Upcoming Dates Jun 9 (DN), Jul 19 (AZ), Aug 18 (CS)

New! The Daring Way The Daring Way™ is a highly experiential methodology based on the research of Dr. Brené rown. It is designed for work with individuals, work teams, and organizational leaders. During the process, we explore topics such as vulnerability, courage, and worthiness. The course examines thoughts, emotions, and behaviors that hold us back and move toward more authentic and wholehearted living. Outcomes: Develop resilience and daily practices to move forward Who Should Attend: Individuals looking to work more effectively in a team and build their leadership capacity Mar 23 (DN) 8:30-4:30 $260 Upcoming Date Aug 24 (DN)

The Five Dysfunctions of a Team SHRM • This is a one-day workshop designed to help team members and leaders use the model as a way to function more effectively so that their team can achieve their full potential. This workshop provides leaders with an in-depth understanding of the model and tools for applying the theory in order to help their teams become more productive and cooperative. Materials include a participant workbook and copy of the assessment. Outcomes: Develop an action plan for presenting the Five Dysfunctions model to your team and use the model to improve your team. Who Should Attend: Anyone who is part of, or desires to create a higher functioning team Apr 5 (DN) 8:30-4:30 $295 Upcoming Dates May 5 (CS), Sep 21 (DN)

Great Leader Series: How Great Leaders Manage Their Emotions, Attitudes, and Energy SHRM A critical currency of great leaders is managing themselves—their emotional states, their energy, and their ability to remain calm under pressure. This workshop will help you manage your emotions and thoughts, increase your energy level, and respond intentionally and positively when faced with leadership challenges. Outcomes: Become a strategic and influential leader. Who Should Attend: Supervisors, managers, and leaders Apr 21 (DN) 8:30-3:30 $230/course Great Leader Series: How Great Leaders Motivate and Engage Employees SHRM Challenge your assumptions about what motivates employees and learn vibrant and practical solutions for enhancing employee engagement and stimulating peak performance. Outcomes: Increase motivation and engagement for your team. Who Should Attend: Supervisors, Managers, and Leaders Mar 17 (DN) 8:30-3:30 $230/course Innovation in the Workplace SHRM •• This session teaches the four dimensions of creativity: fluency, flexibility, elaboration, and originality. Participants can expand their perspective, generate insights, and hatch new ideas for application. Techniques and approaches for generating innovative yet practical ideas for solving problems by focusing on real time challenges such as product development, process improvement, operational efficiencies, expanding market share, increasing revenue, cost reduction strategies, and customer care are explored. Outcomes: Enhance your ability to create and innovate. Who Should Attend: Managers and employees who work to foster a creative environment and stimulate innovation Mar 4 (DN) 8:30-4:30 $185 Upcoming Date Oct 18 (DN)

March-April 2016

303.894.6732 | registration@msec.org | MSEC.org

MANAGEMENT & LEADERSHIP Interviews: Building Questions and Preparing Effectively SHRM Join knowledgeable Council staff in this interactive training to learn methods to increase the effectiveness of your company’s interview process. Through skill-building, hands-on exercises, attendees will learn how to apply these methods to real-life situations. Outcomes: Make sure that your company’s interview process has all key steps! Who Should Attend: Supervisors, managers, or human resources professionals Apr 5 (UT) 8:00-11:00 $130 Lead Worker Training This seminar focuses on changing relationships for leads and group or team leaders, discussing the expectations and limitations of the position, and communication demands from employees and management. Participants learn the role of the lead worker and how to maximize the authority granted to lead workers. Communication skills are practiced, and instruction is offered to help engage employees and effectively train employees to complete necessary tasks. Outcomes: Understand the unique demands of a lead worker and perform more effectively. Who Should Attend: Leads, group leaders, work coordinators, and assistant supervisors Mar 16 (UT), Mar 29 (DN), Apr 7 (CS), Apr 19 (DN) 8:30-4:00 $185 Upcoming Dates Jun 9 (DN), Jun 14 (AZ), Jul 28 (DN), Aug 30 (FC), Sep 8 (UT), Sep 22 (DN), Nov 8 (AZ), Nov 22 (DN)

Leadership Through Influence SHRM •••• Intensive, individual influence skills exercises allow participants to “try on” new techniques in a safe training environment. Team interaction exercises provide insight into how influence operates in team settings. Ten influence tactics give participants a spectrum of techniques to choose from, depending on their situation. The final exercise ties the program together by analyzing a work-specific situation, the influence, the goal, and the desired outcome, power bases, influence tactics, and approach plan. (Includes cost of LTI book and workbook) Outcomes: Effectively utilize your personal power to influence others. Who Should Attend: Non-managing professionals, high-level leaders, managers, supervisors, staff personnel, and self-directed or traditional work team members Apr 19-20 (DN) 8:30-4:30 $470 Upcoming Dates Jul 14-15 (DN), Oct 17-18 (DN), Nov 8-9 (CS)

Leading Teams SHRM ••• This class outlines how to set a direction for a team by assessing individual needs, recognizing stages of team development, and applying facilitative and directive leadership practices to support teams. Participants discuss and apply four different leader decision-making styles, practice moving teams toward group decision-making, and discuss a continuous improvement model to apply at your workplace. Outcomes: Develop skills to provide strategic direction and effective decision-making as the leader of a team. Who Should Attend: Managers and supervisors, team leads, lead workers Apr 22 (DN) 8:30-4:30 $185 Upcoming Dates May 12 (FC), Jun 17 (DN), Oct 28 (DN)

Management Back to Basics: Flexible Module Program SHRM This program covers the supervisory role, viewed from a results-driven approach. Participants learn how it impacts employee performance and retention while adding value as a strategic contributor. The session covers the employment life-cycle through the hiring process, and how to make better selection, moving on to onboarding, defining responsibilities and learning how performance management, includes convincing new employees to commit and contribute to the organization. Participants also learn how to set expectations, coach, provide documentation, and evaluate good and poor performance Outcomes: Better understand the importance of maintaining a positive relationship with employees in order to achieve optimum results and retain valued talent. Who Should Attend: All levels of supervisors, managers, leaders, and owners Mar 29 (DN) 8:30-4:30 $185 Upcoming Date Oct 7 (DN) 8:30-4:30

Management Excellence: It Begins With You SHRM This program goes through an integrated process to identify and align all important factors, including defining personal excellence and leadership style, staging and goal setting for personal power, understanding personal preferences for getting work done, and driving values for the work group. Participants also consider career and life vision, empowerment assets, expanding options, building vision, making wise decisions, claiming and using their own perspective, and taking action using their own style. (Includes Myers-Briggs instrument and the book Lifestyles). (Participants must register 3 weeks prior to this workshop).

Outcomes: Assess behavior to gain an awareness of your impact, increasing the capacity to lead and motivate others. Who Should Attend: Managers and Supervisors May 31-Apr 1 (DN) 8:30-4:30 $410 Upcoming Dates May 5-6 (DN), Aug 2-3 (DN), Oct 27-28 (DN)

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah

March-April 2016

MANAGEMENT & LEADERSHIP Managing Multiple Priorities SHRM • This practical seminar helps participants prepare for change in managing tasks, beginning with analyzing multiple assignments, identifying major priorities, determining what is important, and understanding payoffs versus priorities. Breaking out of “crisis management” is a goal of the class, providing tactics for handling a multiple workload and organizational tools to help keep focused. Also discussed are avoiding major time wasters and managing conflicting priorities or colleagues. Outcomes: Become more organized, make choices, gain cooperation from others, and prioritize to achieve results. Who Should Attend: Managers and supervisors and others juggling multiple tasks Mar 17-18 (DN) 8:30-4:00 $370 Upcoming Dates Jun 9-10 (DN), Sep 22-23 (DN), Nov 17-18

Matrix Team Leadership SHRM Participants learn how to matrix the team into a “living system” of relationships that encourages interconnected communication and interdependent leadership. The matrixed team radically redefines feedback, moves away from limiting roles, and promotes differences. The class covers an introduction of basic systems theory’s applied to human behavior, discussion of the team as its own living organism, how to matrix the team, and how group roles are assigned, assumed, and distributed among team members. Outcome: Develop leadership skills to build the capacity toward a high performing team, using a systems theory model. Who Should Attend: Managers and supervisors responsible for leading teams. Mar 30-31 (DN) 8:30- 4:30 $360 Upcoming Dates Sep 29-30 (DN)

Motivating Employees From the Inside Out HRCI SHRM This workshop provides new insights and tools to identify what motivates participants, and assess their motivation skills, and then determine what motivates employees. Also discussed are what tactics and techniques succeeed and why some reward systems fail. Research showing that “intrinsic” rewards enhance commitment and energize individuals to keep performing at their best will also be reviewed. Outcomes: Make jobs more meaningful and rewarding and create more positive outcomes for the organization and employee. Who Should Attend: Managers and supervisors Mar 1 (DN) 8:30-3:00 $185 Upcoming Date Nov 3 (DN)

Orientation/Onboarding: Building A Positive Connection From Day One HRCI SHRM • In this class, participants learn how to design a program that can engage new employees, increase job satisfaction, improve productivity and morale, and reduce turnover. Aligning program to business goals, creating a positive first impression, identifying key areas to cover, as19

March-April 2016

signing roles and responsibilities, communicating for maximum impact, and evaluating program effectiveness are all covered in this session. Outcomes: Build on the initial enthusiasm of new employees and gain their long-term commitment. Who Should Attend: HR professionals, managers, and supervisors Apr 27 (DN) 8:30-4:00 $185 Upcoming Dates Jun 7 (FC), Jun 23 (AZ), Jul 28 (CS), Oct 12 (DN)

Performance Management: Setting the Stage for Success HRCI SHRM ••• This class provides the skills to manage employee performance as an ongoing process and ties the supervisory role to employee and organizational success. Participants learn the essential skills needed to set clear expectations and document key performance behaviors and results, as well as provide ongoing coaching and feedback to employees. Preparing and conducting the appraisal discussion for optimal results is also a part of this class. Outcomes: Manage employee performance as an ongoing process and tie it to employee and organizational success. Who Should Attend: Supervisors and managers Mar 8 (AZ) 8:30-12:00 $130, Mar 8 (DN) 8:30-4:00 $185 Upcoming Dates May 4 (FC), May 11 (DN), Jul 26 (DN), Sep 21 (DN), Oct 27 (AZ), Nov 8 (FC), Nov 16 (DN)

Recruiting: The Strategy and the Tactics HRCI SHRM • Participants develop a strategy, learn how to target and evaluate effective internal and external sources, and create an employee referral program. Also discussed are tactics every recruiter needs, using metrics, and a recruiting scorecard. Creative sourcing ideas including using social media are explored. Outcomes: Leverage employer branding to attract and engage candidates. Who Should Attend: HR Professionals responsible for recruiting Apr 29 (DN) 8:30-4:00 $185 Upcoming Date Sep 16 (DN)

Retaining and Engaging Employees: What Employees Really Care About HRCI SHRM • Participants learn to build effective programs and create an environment that values employees by exploring the many factors involved in an employee’s decision to stay or leave. Factors considered include key engagement issues, organizational culture, hiring practices, employee development, management practices, and total rewards. Outcomes: Develop effective engagement practices. Who Should Attend: HR professionals, managers, and supervisors Mar 30 (DN), Apr 19 (FC) 8:30-Noon $130 Upcoming Dates Aug 4 (DN), Sep 20 (CS), Nov 1 (DN)

303.894.6732 | registration@msec.org | MSEC.org

MANAGEMENT & LEADERSHIP Succession Planning: Are You Prepared? HRCI SHRM • Where would your organization be if you lost your key leaders? This half-day fundamental class will address some of the most important aspects of succession planning. By attending the class, participants will be able to develop a business case for succession planning, increase their knowledge about the types of succession plans, use tools to help identify leadership competencies, determine what kind of leaders the organization needs, and then identify high potential, agile learners. Outcomes: Understand the aspects of succession planning from attracting, retaining, and engaging critical talent. Who Should Attend: Individuals interested in the fundamentals of succession planning Apr 25 (DN) 8:30-12:00 $130 Upcoming Date Sep 19 (DN)

Supervision: Buddy to Boss Participants learn to develop their own management style and create relationships with employees to help guarantee success as a new leader. Discussed will be how to identify what has changed, what has stayed the same, and how the relationships with people are essential to success. How to understand the steps for a smooth transition , recognizing and applying strengths and abilities, acknowledging the importance of establishing boundaries, and creating a culture of trust will also be covered. Outcomes: Manage this difficult transition effectively. Who Should Attend: Anyone transitioning into a supervisory or manager role Mar 11 (DN), Apr 20 (FC) 8:30-4:30 $205 Upcoming Dates Aug 19 (DN), Oct 14 (DN)

Supervision: Core Competencies • Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, enhance listening, and practice delivering effective feedback. Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results. Who Should Attend Managers and supervisors Mar 9-10 (CS), Mar 17-18 (DN), Mar 30-31 (DN), Apr 7-8 (DN), Apr 26-27 (DN) 8:30-4:30 $310

New! Supervision: The Art of Managing Up Participants focus on more consciously working for the mutual benefit of themselves and their boss by developing a better understanding of their boss’s position, priorities, and expectations. The class covers finding the “right” way to engage management in dynamic, productive conversations; establishing better working relationships, and developing a more engaging and collaborative relationship or at a minimum seize the opportunity for conversation. Outcomes: Take a more active role in daily relationship management with your boss. Who Should Attend: Anyone looking to partner more successfully with their boss Apr 13 (DN) 8:30-4:30 $185 Upcoming Dates Jun 8 (FC), Sep 27 (DN)

Supervision: Your First 90 Days—How to Survive This is a great course for those new to supervision. In this hands-on course, participants explore the differences between managing and leading. A Supervisory Skills assessment is used to find gaps in select leadership skills, including guiding and organizing the work, developing staff, and managing performance and relationships. Outcomes: Leave the class with an action plan to implement when returning to the workplace.(Participants use a “Supervisory Skills Assessment”) Who Should Attend: New managers and supervisors Mar 24 (UT) 8:00-4:00, Apr 12 (DN) 8:30-4:30 $185 Upcoming Dates May 10 (DN), Oct 24 (DN), Nov 3 (UT)

Time Management for Managers: Creating Balance at Work and Home SHRM Based on the latest concepts from Stephen Covey, David Allen, Donald Whetmore, and Julie Morgenstern, participants explore the connection between leadership, management, and time management. Participants then learn how to focus on activities on a daily basis to help reach these goals. Recognizing how time is spent by identifying top five personal time wasters, and discovering ways to control or eliminate them is explained. Outcomes: Focus on priorities, get organized, and stay on track by organizing yourself and others. Who Should Attend Managers and supervisors Mar 9 (DN) 8:30-4:30 $205 Upcoming Dates Jun 23 (DN), Sep 14 (DN)

Upcoming Dates May 12-13 (DN), May 23-24 (DN), May 24-25 (FC), Jun 14-15 (DN), Jun 14-15 (CS), Jul 5-6 (DN), Aug 1-2 (DN), Aug 18-19 (DN), Sep 1-2 (DN), Sep 14-15 (AZ), Sep 19-20 (DN), Oct 4-5 (DN), Oct 11-12 (DN), Nov 10-11 (DN), Dec 7-8 (DN), Dec 7-8 (CS)

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah

March-April 2016

HR MANAGEMENT Employee Handbooks: Revising or Developing HRCI SHRM • This seminar helps to develop a handbook reflective of an organization. Topics include the pros and cons of an employee handbook, preserving “at-will” employment, and reflecting the workplace culture. Also reviewed are an employee handbook versus a policy manual, what to include and what to exclude, appropriate style and language, and communicating and maintaining the handbook. Outcomes: Follow a clear process in order to develop or revise an employee handbook. Who Should Attend: HR professionals responsible for the draft and upkeep of an employee handbook Mar 10 (DN) 8:30-12:00 $130 Upcoming Dates Sep 13 (DN), Dec 2(DN)

HR Metrics and Analytics: Focusing on What is Important HRCI SHRM •• Participants learn how to enhance HR’s value using data, statistics and analytics. In this session, participants will be provided with formulas and calculators and given the opportunity to apply measurement concepts to realistic business scenarios and problem solving activities. In this way, those attending learn the importance of HR metrics, define measurement literacy, identify the right metrics, connect HR programs to productivity and profitability, and use data, formulas, and statistical tools to support strategy and drive change. Outcomes: Enhance HR’s value using data, statistics, and analytics. Who Should Attend: HR managers and professionals, business owners Mar 17 (DN) 8:30-4:00 $185 Upcoming Dates May 2 (DN), Aug 10 (DN), Sep 20 (FC), Oct 6 (AZ), Nov 2 (CS)

New! Financial Foundations for HR This class provides a foundation for understanding the Income Statement, Balance Sheet, and Cash Flow statements and how human capital and business decisions affect those statements. The class covers topics with a mix of lecture, discussion, and exercises, including the art of finance; the Income Statement, what does it mean, the Balance Sheet, what makes balance, and the Cash Flow Statement, why is cash is king. Outcomes: Increase your “financial intelligence.” Who Should Attend: Human Resource professionals Apr 12 (DN) 8:30-4:30 $185 SHRM

Upcoming Dates Aug 24 (FC), Oct 26 (DN)

Fundamentals of Human Resource Management: Key Steps in Getting Started HRCI SHRM • This seminar is for those solely responsible for the operations of Human Resources, or as a refresher for professionals wanting to expand their knowledge. The role of linking human resources to business success is explored by examining recruiting and retention, orientation, recordkeeping, HR measurement, performance management, employment law, compensation, and benefits. (Includes a copy of the MSEC Blue Book: Employment Law Resource) Outcomes: Learn practical ways the Human Resource practitioner can contribute to the organization’s success. Who Should Attend: HR Professionals who are newer to the role Apr 5-6 (FC), Apr 26-27 (DN) $370 Upcoming Dates Sep 21 (DN), Nov 2 (AZ), Dec 8 (DN)

March-April 2016

HR Strategic Planning: Building Organizational Capability HRCI SHRM • In this hands-on class, participants learn to create an HR strategic plan. It begins by exploring how organizations compete; we then discuss how they define success, as well their mission, vision, values, goals, and business strategy. Throughout the class we outline how to create an HR strategic plan and appropriate means to monitor and measure plan progress. This includes understanding and evaluating the business environment, aligning and integrating HR and organizational strategy, and analyzing current effectiveness and needs, Finally, problems are identified, and solutions are implemented. Outcomes: Create a plan to develop and sustain high performance that is in line with your organization’s mission, values, and goals. Who Should Attend: HR professionals and business owners Mar 16 (DN) 8:30-4:00 $185 Upcoming Date Jun 9 (AZ), Jul 19 (DN), Nov 1 (DN)

Webinar! Important Issues in Human ResourcesRecordkeeping for HR: What to Keep and for How Long Participants learn why records are kept, what is kept, and for how long. The practical management of records is covered, along with regulatory and administrative concerns. Also included are whether to go paperless, and what should be kept or discarded. Outcomes: Simplify the recordkeeping process at your workplace. Who Should Attend: HR professionals who work with records on a daily basis Mar 11 12:00-1:00 (MST) $159 per line

303.894.6732 | registration@msec.org | MSEC.org

HR MANAGEMENT International Expansion: New Country Start-up Tool Kit HRCI SHRM If you are looking to expand outside of the U.S., you need to be equipped to address the complexity of business, legal and HR issues. Using the employee life cycle (staffing, compensation, benefits, performance management, termination) this class will provide both the strategic and tactical framework required in order to operate in a foreign market, and help think through the major issues such as: registering to do business; taxation; choosing local nationals or expatriates; and what else to know and how do I get started. Outcomes: Understand the strategic and tactical framework required in order to operate in a foreign market. Who Should Attend: Those in companies looking to expand beyond the borders of the U.S. Mar 22 (DN) 8:30-4:00 $185 Interviewing and Hiring I HRCI ••• This session is a step-by-step approach for planning, conducting, and evaluating a structured, behavioral interview. This interactive format combines lecture, video, exercises, and discussion. Participants follow an interview plan, analyze applications, conduct behavioral interviews, and select the best candidate. Outcomes: Ask effective, legally-compliant questions to successfully interview your next applicant. Who Should Attend: HR professionals, managers, and supervisors Mar 22 (DN), Apr 15 (DN) 8:30-4:00 $185 Upcoming Dates May 26 (CS), Jun 1 (DN), Jul 20 (DN), Sep 9 (DN), Oct 4 (DN), Nov 17 (AZ)

Performance Appraisal Design: A Strategic Approach for Improving Results HRCI SHRM • This class provides the tools needed to define, develop, and implement a customized performance appraisal program. Participants learn how to develop a system that focuses individual and organizational efforts to achieve a competitive advantage. A step-by-step toolkit is provided to design the system, including the form. Assessing the culture and business context and integrating performance appraisal is covered, along with designing a customized tool and measuring cost effectiveness. Outcomes: Measure employees’ performance and link that to business goals. Who Should Attend: HR professionals, business owners, managers, and supervisors Apr 1 (DN) 8:30-4:00 $185

Practical Tools for Managing the Termination Process HRCI SHRM Making the decision to terminate the employment relationship and conducting the termination meeting are two of the most difficult responsibilities managers have regardless of the cause. This session will take participants through the important steps in the process of making the decision to terminate, including preparing for the termination meeting, meeting with the employee to terminate employment, completing post-meeting tasks, and communicating after the termination. Outcomes: Conduct an involuntary termination in a way that promotes the best interests of your organization, and preserves the dignity of the employee. Who Should Attend: HR professionals and managers Mar 15 (DN), Mar 17 (CS) 8:30-12:00 $130 Upcoming Date May 19 (DN), Aug 3 (AZ), Aug 23 (DN), Oct 14 (DN)

Recordkeeping for Human Resources HRCI SHRM •• Participants learn why records are kept, what is kept, and for how long. The practical management of records is covered, along with regulatory and administrative concerns. Also included are whether to go paperless, and what should be kept or discarded. Outcomes: Simplify the recordkeeping process at your workplace. Who Should Attend: HR professionals who work with records on a daily basis Mar 23 (DN), Apr 28 (AZ) 8:30-12:00 $130 Upcoming Dates May 31 (DN), Aug 8 (DN), Aug 9 (FC), Sep 2 (DN), Oct 4 (CS), Nov 10 (DN)

Writing Effective Job Descriptions HRCI SHRM • This practical hands-on program guides participants from the job analysis to completed job descriptions. Participants learn valuable tips and tools that can be used back in the workplace including how to present the advantages of accurate, updated job descriptions, techniques to conduct a job analysis and develop a job description, and legal compliance with ADA, FLSA, and EEOC. Outcomes: Create effective job descriptions that impact your ability to recruit, hire, and train top employees. Who Should Attend: HR professionals and managers responsible for job descriptions Mar 2 (DN) 8:30-12:00 $130

Upcoming Dates Jul 15 (DN), Sep 22 (FC), Nov 2 (DN)

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah

March-April 2016

MISSION CRITICAL TECHNICAL TRAINING Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org

MARCH March 1

Excel Basic

$179

8:00am-Noon

March 1

Excel Intermediate

$179

1:00pm-5:00pm

March 1

Access Basic*

$350

8:00am-4:00pm

March 2

Excel Advanced

$179

8:00am-Noon

March 2

PowerPoint Basic

$179

1:00pm-5:00pm

March 14

Excel Basic*

$179

8:00am-Noon

March 14

Word Basic

$179

1:00pm-5:00pm

March 15

Excel Intermediate*

$179

8:00am-Noon

March 15

Word Advanced*

$179

1:00pm-5:00pm

March 16

CyberSafe (Securing Assets for End-Users)*

$179

8:00am-4:00pm

March 16

Excel Advanced*

$179

8:00am-Noon

March 17

Excel Intermediate

$179

8:00am-Noon

March 17

PowerPoint Intermediate

$179

1:00pm-5:00pm

March 22

Visio Basic

$179

8:00am-4:00pm

March 23

SharePoint 2013 Level 1

$350

8:00am-4:00pm

March 24

SharePoint 2013 Level 2

$350

8:00am-4:00pm

March 29-30

SharePoint 2013 Designer

$700

8:00am-4:00pm

March 31

Project Basic

$350

8:00am-4:00pm

March-April 2016

303.894.6732 | registration@msec.org | MSEC.org

MISSION CRITICAL TECHNICAL TRAINING Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org

APRIL April 4

Excel Basic

$179

1:00pm-5:00pm

April 5

Excel Advanced

$179

1:00pm-5:00pm

April 5

Excel Intermediate

$179

8:00am-Noon

April 6

Access Basic

$350

8:00am-4:00pm

April 6

Office 2016 Transition

FREE

8:00am-Noon

April 7

Access Intermediate*

$350

8:00am-4:00pm

April 11

Excel 2013 Charts and Pivot Tables

$179

1:00pm-5:00pm

April 11

Excel Intermediate

$179

8:00am-Noon

April 12

Time Management with Outlook

$350

8:00am-4:00pm

April 14

Word Intermediate

$179

8:00am-Noon

April 20

Excel Basic*

$179

8:00am-Noon

April 21

Excel Intermediate*

$179

8:00am-Noon

April 22

Excel Advanced

$179

8:00am-Noon

April 25-26

Office Training Basic

$675

8:00am-4:00pm

April 28

Project Advanced

$350

8:00am-4:00pm

Classes held at Westminster Critical Systems Training Center location unless noted. * Held at the DTC Critical Systems Training Center location. ** Virtual class. See 2016 Training Catalog for addresses. (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (UT) Utah

March-April 2016

Colorado Culture of Health Conference Colorado Convention Center | Denver, CO April 27, 2016

The Colorado Culture of Health is the premier conference for employers and professionals to learn about evidence-based wellness programs and how to shift their worksite culture to promote employee health and well-being. Registration is open!

Members of MSEC or CBGH

Non-Members of MSEC or CBGH

Registration before February 19, 2016

$169 per person ($159 per person for 3 or more

$189 per person (3 or more attendees, from same

attendees from same company)

company $179 per person)

Registration on or after February 20, 2016

$179 per person ($169 per person for 3 or more

$199 per person (3 or more attendees, from same

attendees from same company)

company $189 per person)

To register, email registration@msec.org or call 800.884.1328

March-April 2016

JOIN US IN ARIZONA ON MARCH 14TH FOR THIS FUN AND FREE EVENT! Briefing Session 8:30-11:50 ASU SkySong • 1365 North Scottsdale Road • Scottsdale, AZ 85257 Lunch at Coors Lite Zone Party Deck 12:15 • Baseball Game/First Pitch 1:10 Arizona Diamondbacks vs. Seattle Mariners Salt River Fields-Talking Stick 7555 North Pima Road • Scottsdale, AZ 85258

When a New Player Joins the Team – Creating an Onboarding “Dinger” When a new player joins your team, you have the unique opportunity to establish a productive and positive working relationship right from the bullpen. Learn how to build an effective onboarding program that can really help create a sweet spot for new players.

How are You Growing Your Farm Team? Where would your organization be if you lost one or several of your key players? In today’s competitive environment, teams depend upon bench strength and your succession planning efforts. This session will address some of those important aspects. Flex and Remote Work: Does the Office Have a Home Field Advantage? In today’s technology-driven workplace and with most employees using smartphones, “away games” are becoming more common. Employees are performing work 24/7 from many places other than the office. This session will discuss the legal and practical considerations of remote work and telecommuting. Space is limited and is sure to quickly fill up! So please register by calling 800.437.9262 or email esalgueiro@msec.org

March-April 2016

PRSRT STD U S POSTAGE PAID DENVER, CO PERMIT NO. 552

1799 Pennsylvania Street Denver, CO 80203 MSEC.org

27th Annual Employment Law Update Conference Each year, we welcome you to the ELU conference as it covers the most significant employment law developments of the year, along with providing critical advice to minimize employment law liability. Agenda topics are not yet finalized, but may include: Case Law, Legislative and Agency Update: The Year in Review Moody, Anxious and Depressed Employees?: Managing Mental Health Issues Under the ADA Unconscious Bias in the Workplace: Do You Know It, When You Do It? LGBT: Expanding Rights and Protections in an Evolving Workplace The Blurred Lines of Off-Duty Conduct: When Should HR Get Involved? Complex Leave Issues: Sorting it All Out The Affordable Care Act After Transition Relief: What You Need to Know for 2016 and Beyond Workplace Violence: Are You Prepared?

May 13 – Grand Junction, CO | May 16 – Fort Collins/Loveland, CO May 20 – Colorado Springs, CO | May 26 – Denver, CO $199 per person, $179 per person for 3 or more from the same organization Register today by calling 800.884.1328 or visit MSEC.org for more information! *If you participated in online voting, stay tuned for the top 6 agenda items to be revealed in the upcoming brochure!