September-October Training Guide 2015 by MSEC

MSEC

TRAINING GUIDE | SEPTEMBER-OCTOBER 2015

NEVADA california

MSEC — SERVING UP QUALITY TRAINING

CONTENTS

SEPTEMBEROCTOBER

2015 3-6

LEGAL COMPLIANCE

ON THE COVER MSEC has over 3,000 members, in 77 industries, representing nearly a million employees. This year the cover of our training guides will represent the diverse industries that choose MSEC as a business partner. We appreciate our members trust and confidence and are committed to making employers successful.

SERVICE INDUSTRY

7-8

COMPENSATION & BENEFITS

9-15

PROFESSIONAL DEVELOPMENT

16-21

MANAGEMENT & LEADERSHIP

MSEC MEMBERSHIP MEETINGS Do you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us each month for a free breakfast, lunch, or webinar and learn how to maximize your membership.

23-24

HR MANAGEMENT WEBINAR - September 10, 10:00am-11:00am (MST)

25-26

LUNCH - October 15, 12:00pm-1:00pm

MISSION CRITICAL Technical Training HR is evolving and we want to help. To support our members in their continuing quest for professional development, we are now a Preferred Provider for the new SHRM-CP and SHRM-SCP Certifications. Watch for more details! We will continue to offer HRCI credits as a Preferred Provider as well, just look for HRCI in the class descriptions.

NOTE Most classes listed are also available as an on-site. See MSEC 2015 Training Catalog for full class descriptions. 1

September-October 2015

303.894.6732 | registration@msec.org | MSEC.org

TRAINING IN FOCUS

MSEC remains committed to providing quality, innovative and convenient training for our membership. Our September-October training schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Training in Focus” section we will highlight a variety of classes. Be sure to peruse the whole guide so you don’t miss any of our great offerings!

HOT TRAINING THIS SUMMER Discrimination in the Workplace: The Law of EEO page 3 National Labor Relations Act and Non-Union Workplaces, What You Don’t Know Can Hurt You page 5 Benefit Administration: Retirement Plans—A Comprehensive Overview page 7 NEW! Business Essentials page 9 Email and Social Media: What to do Before it Goes Public page 11 Negotiation for Win/Win Results page 13 Project Management Lite page 14 Coaching: Partnering for Performance page 16 NEW! The Five Dysfunctions of a Team page 17 Matrix Team Leadership page 19

CERTIFICATE PROGRAMS MSEC offers 11 different certificate programs to help your managers and employees become well-rounded in their field of endeavor. Classes throughout this guide are marked with the colored dot below where appropriate.

• Advanced Supervision Certificate Program • Business Applications Certificate Program • Coaching Certificate Program • Communication Mastery Certificate Program • Employment Law Certificate Program • Human Resource Certificate Program • Professional Management Recognition Plaque • Strategic Human Resource Certificate Program • Supervision Certificate Program • Support Staff/Administrative Assistant Certificate Program • Trainer Certificate Program

THREE EASY WAYS TO REGISTER FOR MSEC CLASSES! 1. Call 303.894.6732 2. Email registration@msec.org 3. Go online to MSEC.org

FOLLOW MSEC (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO

September-October 2015

LEGAL COMPLIANCE ADA and FMLA for Managers and Supervisors: Stop, Look, and Listen This session is the next evolution in compliance training: a practical application of the ADA and FMLA for front line managers and supervisors. Participants learn when to stop behavior that might violate the ADA or GINA; what to look for to properly manage an employee’s medical issue; and, when to listen and hear when an employee is requesting an accommodation under the ADA or leave under the FMLA. Outcomes: Protect employers from ADA and FMLA liability by stopping, looking, and listening. Who Should Attend: Front line managers and supervisors responsible for the application of the ADA and FMLA Oct 14 (FC) 8:30-12:00 $125 Affirmative Action and Recruiters: What Recruiters Need to Know This half-day class covers essential aspects of Affirmative Action for recruiters and includes regulations, plan contents, statistical reports and narratives, and data collection and management. Also covered are invitations to self-identify, how to define applicants, postings, tracking, data management, the Internet Applicant Rule, and other valuable information. Outcomes: Develop a plan to implement requirements while considering the recruiters’ current process and goals. Who Should Attend: Recruiters and HR professionals administering affirmative action programs Sep 4 (DN) 8:30-12:00 $125 Affirmative Action Workshop: An Introduction HRCI • Organizations with government contracts or subcontracts in excess of $50,000 and with 50 or more employees, and financial institutions need to develop and maintain an affirmative action plan. This session provides fundamentals, describing who is required to have a plan, compliance requirements, parent and subsidiary issues, and the internet applicant rule. Participants learn about statistical reports, workforce analyses, adverse impact plans, action-oriented programs, compliance reviews, hiring, and compensation issues. Outcomes: Take appropriate steps before your organization is confronted with a DOL audit. Who Should Attend: EEO managers and all responsible for compliance Oct 27-28 (DN) 8:30-4:30 (day 1) 8:30-12:00 (day 2) $250

September-October 2015

Americans with Disabilities Act: Managing Disabilities in the Workplace HRCI •• Many employers are wondering if there is anyone who is not disabled under the new law, and this course provides that answer along with other important aspects. These include why it is important to properly identify the essential functions of a job, how to engage in the interactive process and identify potential accommodations, when an accommodation is “reasonable,” and what to do if there is no reasonable accommodation. Outcomes: Effectively respond to employees with disabilities and maintain a productive workplace. Who Should Attend: HR professionals, legal staff, managers, and supervisors Oct 1 (DN) 8:30-3:00 $175 COBRA in 2015 Workshop HRCI • This class will provide a strong working knowledge of the Consolidated Omnibus Budget Reconciliation Act (COBRA) to satisfy your compliance obligations. Know which plans are subject to COBRA, when COBRA must be offered, and what coverage is offered to whom and for how long. Also reviewed are the COBRA election process, premiums and payment, and required notices. Outcomes: Develop and follow a COBRA-compliant process. Who Should Attend: HR professionals, benefit and risk managers Sep 22 (DN) 8:30-11:30 $125 Upcoming Date Dec 3 (DN)

Discrimination in the Workplace: The Law of EEO HRCI ••• This is an overview of federal and state civil rights laws, along with practical tips employers can implement to reduce exposure for discrimination charges. Participants apply a knowledge of EEO law to real-life scenarios, after learning what constitutes employment discrimination. Preventing claims and responding to employee complaints are also discussed, along with how to protect against retaliation complaints and recent legal developments in discrimination law. Outcomes: Understand EEOC processes and theories of discrimination to prevent claims. Who Should Attend: HR professionals, managers, and supervisors Oct 7 (DN) 8:30-3:30 $175

303.894.6732 | registration@msec.org | MSEC.org

LEGAL COMPLIANCE Employment-Based Immigration Briefing Sessions: Permanent Residency for Non-Immigrants – The Green Card Process This webinar examines permanent residency and guides attendees through what has to happen when employers are ready to give that valued employee a permanent job offer. Participants receive an overview of this process, the importance of positioning, and visa availability challenges to consider. Outcomes: Know the considerations to review to obtain an employee’s green card. Who Should Attend: HR personnel and others interested in the green card process Oct 29 (DN) Registration 8:30, Session 9:00-11:00 $49 Webinar Session 9:00-10:30 $49 per line FMLA: A Guide for Human Resources HRCI •• Participants gain needed information to comply with this law including “serious health condition,” employee notice requirements, and managing intermittent leave. Also discussed are administering attendance policies, military situations, and a review of policy requirements and FMLA forms. Outcomes: Successfully administer FMLA leaves at the workplace. Who Should Attend: HR professionals and legal staff Sep 2 (DN), Oct 16 (DN) 8:30-3:00 $175 Upcoming Date Nov 12 (AZ)

Garnishments and Income Withholding Orders HRCI • Garnishments and other orders are complicated. This class teaches what a valid garnishment is and what types of garnishments attach to employee wages. It also covers how forms of garnishments differ from one another, discusses tax levies and student loan garnishments, and reviews employer obligations for health insurance and national medical support orders. Outcomes: Respond to garnishments and income assignments properly. Who Should Attend: HR Professionals and payroll staff Oct 20 (DN) 8:30- 3:00 , Oct 27 (CS) 8:30-3:00 $175 Harassment Prevention for Managers and Supervisors HRCI •••• Participants learn about the meaning of the term “hostile work environment,” and the difference between inappropriate conduct and illegal harassment, along with how to respond properly and prevent retaliation claims. Especially helpful are strategies to reduce employer liability, what behavior may lead to illegal harassment, and how to prevent retaliation claims. Outcomes: Understand how to respond to and stop harassment at your workplace. Who Should Attend: HR professionals, managers, and supervisors Sep 3 (DN), Sep 15 (AZ) 8:30-11:30 $125

NEW Webinar! Harassment Prevention in California — Managers and Supervisors •• California law (Section 12950.1, also known as AB1825) has a dual training mandate for sexual harassment prevention. All new supervisors and managers must receive harassment prevention training within 6 months of being hired or promoted, and then must attend training every two years thereafter. All mandatory harassment prevention training for managers and supervisors will be conducted by an MSEC staff attorney licensed to practice law in California. Outcomes: Train all of your California-based supervisors and managers at once, or we can schedule the program as an on-site at your California place of business. Who Should Attend: Those who need the California training requirement for new or existing managers and supervisors Sep 24 10:00-12:00 MST $159 per line HIPAA: Health Insurance Portability and Accountability Act HRCI • This is an overview of the privacy rules and portability requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the HITECH Act from a Human Resource perspective. The session will review key terms under the rules, including Protected Health Information (PHI), covered entities, and business associates. Also discussed are special enrollment rights, certificates of creditable coverage, and security requirements including reporting requirements for security breaches. Outcomes: Apply a clear understanding of legal requirements to workplace circumstances. Who Should Attend: HR professionals, benefit and risk managers Oct 5 (DN) 9:00-3:00 $175 Investigations in the Workplace HRCI • This class guides participants through the entire investigation process beginning with the notice of an issue, how to define it, and how to determine the employer’s responsibilities. Next is a discussion on planning the investigation, interviewing those with knowledge, and evaluating the evidence, including assessing credibility, communicating findings, and taking action. Outcomes: Recognize when an investigation is needed and how to proceed. Who Should Attend: HR professionals, legal staff, managers, and supervisors Sep 29 (FC), Oct 6 (DN) 8:30-4:15 $175 Upcoming Date Nov 16-17

CONTINUED

Upcoming Date Nov 17 (DN) (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO

September-October 2015

LEGAL COMPLIANCE Investigations in the Workplace: Two-Day Workshop HRCI This two-day workshop is a combination of interactive role playing, mock investigation practice, lecture, and group discussion. Participants practice issue-spotting, interview documentation, and strategies for handling all investigation issues. When, what, how, and why to investigate is covered, along with the structure and content of investigation reports. Outcomes: Follow clear practices to successfully conduct investigations. Who Should Attend: HR professionals, legal staff, and those responsible for investigations Sep 9-10 (DN), Nov 16-17 (DN) 8:30-4:00 $295 Legal Issues for Human Resources Professionals HRCI •• This concentrated full-day program offers an overview of the complex legal issues associated with day-to-day employment decisions and actions. This session provides current information on legislation, court decisions, and enforcement procedures that affect the employment relationship. The issues and concerns that impact separation and discharge, including a risk analysis of termination and proper procedures, are explored. (Includes a CD copy of the MSEC Blue Book: Employment Law Resource) Outcomes: Advise leaders and supervisors about employment law issues armed with a full spectrum of knowledge. Who Should Attend: HR professionals, legal staff Oct 6 (FC), Oct 29 (DN) (CS) 8:30-4:00 $235 Legal Issues for Supervisors and Managers HRCI ••• This seminar reviews key federal and state laws affecting the employment decisions that managers and supervisors make. It walks participants through issues such as employment-at-will, and the importance of understanding employee handbooks. Also covered are legal topics relating to interviewing and selection, civil rights, safety issues, pay practices, and termination. (Includes a CD copy of the MSEC Blue Book: Employment Law Resource)

Outcomes: Make legally informed management decisions in managerial and supervisory roles. Who Should Attend: Managers and supervisors Oct 6 (AZ), Oct 8 (DN) 8:30-4:00 $235 Upcoming Date Dec 2 (DN)

Legal Issues in Managing Employees for Governments and Special Districts HRCI •• This seminar reviews key federal and state laws affecting employment decisions of local government, special districts, and quasi-governmental agencies. It covers constitutional and due process concerns, along with the Open Records Act, that apply to public sector employers. Also covered are legal topics relating to interviewing and selection, civil rights, medical and safety Issues, pay practices, and separation and discharge. (Includes a cCD opy of the MSEC Blue Book: Employment Law Resource for the Public Sector)

Outcomes: Make legally informed management decisions in a government and quasi-government environment. Who Should Attend: Public sector or governmental HR professionals, managers, and supervisors Oct 22 (DN) 8:30 - 4:00 $235

Managing the Ill or Injured Worker Under the ADA, FMLA, and Workers’ Compensation HRCI • This advanced seminar requires a knowledge of the Americans with Disabilities Act, Family and Medical Leave Act, and Workers’ Compensation Basics. Participants learn when a law is triggered, and what to do if more than one law applies. Additionally, the class will cover attendance, termination, compensation, benefit coverage, return-to-work, and light duty issues. Outcomes: Understand how the complex requirements of each law interact, and develop practical ways to address concerns. Who Should Attend: HR professionals, managers, and supervisors Oct 13 (CS), Oct 26 (DN) 8:30-3:00 $175 Upcoming Date Dec 10 (AZ)

National Labor Relations Act and Non-Union Workplaces, What You Don’t Know Can Hurt You HRCI Is the social media policy in your employee handbook an Unfair Labor Practice? If an employee is terminated, can the National Labor Relations Board force the organization to reinstate the employee or pay back pay? This half-day class focuses on labor laws, agency rules, and cases that apply to non-union workplaces, and will highlight current trends in NLRB policy and Unfair Labor Practices process. Outcomes: Protect your organization against claims non-union employers, including unfair labor practices, investigations and penalties, as well as how to prevent and defend against unfair labor practice charges. Who Should Attend: HR professionals, managers, supervisors, in-house counsel Sep 3 (DN) 8:30-12:00 $125 Upcoming Date Nov 6 (DN)

September-October 2015

303.894.6732 | registration@msec.org | MSEC.org

LEGAL COMPLIANCE OSHA: Recordkeeping Requirements—How Do They Affect You? HRCI This seminar covers proper recording of injuries and illnesses and reviews the major recordkeeping requirements. OSHA recordkeep-ing is complicated. If done well, it can set a positive tone for OSHA’s review of an organization. Participants will learn how to create a good impression by learning why recordkeeping is necessary, who must recordkeep, the criteria and classifications for recordable injuries and illnesses, and how to fill in OSHA forms 300, 300-A and 301. Outcomes: Manage your records properly and with confidence. Who Should Attend: Personnel responsible OSHA forms 300, 300-A and 301, and medical/exposure records Oct 27 (DN) 8:30-3:30 $175

REVISED! Wage and Hour Workshop HRCI •• Learn what the laws cover and which industries are exempt, along with recordkeeping requirements, exemptions from overtime, and how to change status for those improperly classified as exempt. Also discussed are compensable hours of work-travel time, on-call, and training, alternative work weeks, compensation included in straight time and overtime calculation, and other topics covered by these laws. Outcomes: Understand wage laws and their numerous, counterintuitive regulations. Who Should Attend: HR professionals, legal staff, managers, and supervisors Oct 14 (AZ), 8:30-3:30 $209 Upcoming Date Nov 4 (DN)

Performance Documentation Skills HRCI •• Participants will learn a simple performance documentation process and understand its importance in preventing legal claims. Using proven techniques, participants will practice writing and maintaining job-related performance documentation. The seminar will focus on how the current legal climate affects supervision, as well as the “howto’s” of documenting employee actions. Outcomes: Develop strong practices and follow a clear process when documenting discipline. Who Should Attend: HR professionals, managers, and supervisors Sep 22 (GJ), Sep 23 (GS), Oct 13 (DN) $125 Oct 29 (AZ) (1:00-4:30) 8:30-12:00

Workers’ Compensation Basics HRCI Participants are introduced to the basic provisions and procedures of the Colorado Workers’ Compensation Act. Coverage under the Act is explored, along with the employer’s obligation, ensuring compliance, and avoiding penalties. Benefits awarded by the act are explained, along with when an injury is compensable, and limitations on mental or emotional stress benefit awards. Outcomes: Properly report and investigate work related injuries and close claims. Who Should Attend: HR professionals and those handling workers’ compensation claims Sep 25 (DN) 8:30-4:00 $195

Reasonable Suspicion: Detecting Drugs and Alcohol Use in the Workplace This seminar trains employers to recognize the signs and symptoms of on-the-job impairment by drugs or alcohol. This seminar includes an in-depth discussion of the signs and symptoms of alcohol use and the five drugs most commonly tested for, an in-depth look at the evolving legal status of marijuana, when drug tests are conducted, methodologies of drug testing, and how to engage with an employee suspected of on-the-job impairment. Outcomes: Recognize the signs and symptoms of on-the-job impairment by drugs or alcohol. Who Should Attend: All levels of management Oct 14 (DN) 8:30-12:00 $125

Workers’ Compensation: The Advanced Workshop HRCI This session provides managers and administrators with information to properly manage injured workers in order to maintain productivity within the bounds of the Colorado Workers’ Compensation Act. Participants learn answers to common problems surrounding the management of workers’ compensation claims, including return to work solutions, leave policies, who is and is not an independent contractor, terminating the injured worker to avoid retaliation, doctor appointments, recreational activities, and cost containment. Outcomes: Administering complex claims and tackle day-to-day issues. Who Should Attend: Workers’ compensation specialists and anyone with workers’ compensation responsibilities Oct 23 (DN) 8:30-12:30 $125

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO

September-October 2015

COMPENSATION & BENEFITS Benefit Administration: FSAs, HSAs, and HRAs Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and Health Reimbursement Arrangements (HRAs) can offer significant tax savings for both employees and the organization. This class will focus on comparing plan features and determine which model is best for your organization, helping to recognize legal requirements such as HIPAA, COBRA, and ERISA, and acquiring the latest information on adoption trends. We will end with identifing the impact of Health Care reform on FSAs, HSAs, and HRAs Outcomes: Gain knowledge on the legal, design, implementation, and administration aspects of the various types of reimbursement accounts. Who Should Attend: Benefit consultants, managers, and administrators responsible for health insurance benefits Oct 1 ( DN) 8:30-4:00 $175 Benefit Administration: Retirement Plans— A Comprehensive Overview This class provides information for both ERISA governed [401(k), Pension, 403(b), etc.] and non-ERISA governmental retirement plans. The key elements of recent regulations and legislation that impacts retire¬ment plans will be reviewed as well as a focus on what is required to be a good “steward” when caring for employees’ retirement savings. Participants will also cover the benefits and challenges to proper implementation and execution of a financial wellness plan, and how to “engage” your employees in your retirement plan rather than just “educate” them about your plan. Outcomes: Gain a comprehensive overview of the “best practices” in managing and improving employer sponsored retirement plans. Who Should Attend: HR pofessionals responsible for retirement plans Oct 29 (DN) 8:30-4:00 $195 Benefit Administration: The Basics from A to Z HRCI • Participants learn the basic concepts of employer-sponsored benefits including health and welfare, retirement, and medical reimbursement plans. The course includes up-to-date and relevant basic design, legal, and administrative considerations. Individuals participate in skill-building exercises to enhance their understanding of the material, including the role of benefits in a total rewards strategy, design concepts, funding, mandated benefits, and compliance with federal laws, including health care reform. Outcomes: Understand basic design concepts regarding benefit administration, from retirement to health, and medical spending programs. Who Should Attend: HR generalists, new benefit specialists, and anyone wanting an update Sept 29-30 (CS), Oct 22-23 (DN) 8:30-4:00 $295

September-October 2015

Benefit Administration: The Basics from A to Z for Public Employers HRCI Individuals will participate in skill-building exercises to enhance their understanding of the material. This class will cover administration and design, the role of benefits in a total rewards strategy, funding, mandated benefits, and federal laws, including Health Care Reform and health plan options. Outcomes: Understand the basic concepts in all benefit areas. This class focuses on the unique needs of the public sector and religious organizations. Who Should Attend: HR professionals working for government entities responsible for planning, administering, and communicating employee benefits plans. Participants should have 0-3 years of experience in benefits related functions. Sept 10-11 (DN) $295 Benefit Update Conference‑Arizona Our Benefit Update Conference covers the most recent legislative and regulatory developments of the year. The conference will feature keynote and breakout sessions focused on strategies in light of the changing benefit reform, as well as current trends and best practices for employee benefit plans. Presenters include specialists in the field of benefit management from MSEC and other benefit associates. Outcomes: Keep up to date on benefit issues to remain compliant and competitive in the market place. Who Should Attend: HR professionals, benefit administrators, business owners, financial officers, plan trustees and fiduciaries, benefit producers, and corporate counsel Sept 22 (AZ) 8:30-12:30 $69 FREE! Colorado Compensation Survey Briefing HRCI Come to our free briefing to learn how to use our survey data in your compensation plans. We will cover: • Salary comparisons by industry and employment size • Historical trends • Current compensation practices • 2014 Pay increase projections • Colorado economic overview Outcomes: Use MSEC salary and benefit compensation data to make important strategic compensation decisions. Who Should Attend: HR professionals Sept 24 (CS) 2:00-4:00

303.894.6732 | registration@msec.org | MSEC.org

COMPENSATION & BENEFITS Compensation Administration I—Base Pay Design and Development HRCI •• This class will teach how to develop a Total Rewards philosophy and work with a compensation model that begins with job analysis and introduces internal job evaluation and external market pricing. In addition, elements including pay ranges and building a pay structure that focuses on business alignment will be covered. Hands-on exercises and group discussions assist participants in developing skills for creating, revising or maintaining base pay compensation plans. Outcomes: Understand compensation fundamentals and principles to apply in your workplace. Who Should Attend: HR professionals, compensation and benefit managers Oct 6-7 (CS), Oct 15-16 (DN) 8:30-3:30 $295

FREE! Salary Survey Data–Making Sense of the Numbers HRCI This session walks participants through questionnaire mechanics, survey methodology, what to look for when using surveys, and a specific look at MSEC surveys. The data presented is from Colorado companies and has been compiled and analyzed by MSEC survey department to meet the needs of our members. Outcomes: Understand the basics of collecting and interpreting wage and salary survey data. Who Should Attend: Personnel responsible for completion of MSEC questionnaires or using survey data. This session is especially useful to those new to this job responsibility. Sept 8 (DN) 8:30-11:30 Free

Upcoming Date Dec 1-2 (DN)

Compensation Administration II: A Day in the Life of a Compensation Professional HRCI • Through discussion and hands-on exercises, participants gain additional practical and in-depth knowledge. Emphasis is placed on aligning pay decisions with business objectives, current talent acquisition, and retention strategies. Topics include legal concerns, data sources, collection methodology, and data analysis, job matching, realignment of jobs for appropriate fit. Also covered are compression and equity problems, and communication challenges. Outcomes: Develop enhanced compensation knowledge and flexibility by exercising problem-solving skills to address a series of real-life scenarios. Who Should Attend: Compensation professionals, supervisors, and managers who have taken the Compensation Administration I: Base Pay Design and Development class, or those who have a solid experience in compensation Sep 21 (DN) 8:30-4:30 $175 Upcoming Date Dec 2 (FC)

Payroll Administration: The Ins and Outs Participants learn the basic concepts of the payroll field, including administration, new employee on-boarding, and recordkeeping. Common pitfalls to avoid such as mishandling W4’s and miscalculating an employee’s regular rate are discussed. Participants gain an understanding of how the payroll function affects and is affected by other parts of the organization inlcuding orientation and benefit administration. Outcomes: Gain insight and working knowledge of day-to-day payroll administration. Who Should Attend: HR professionals and those overseeing payroll operations Sep 23 (FC), Oct 9 (DN) 8:30-12:00 $125

MSEC’s Immigration Law Update is back! The number one source of information on worksite compliance developments AND changes in visa programs, including the new H-2B! Join us on September 25th at 9:00am for in-depth presentations on the changes and updates that you need to implement in your workplace this year. Watch for more details!

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO

September-October 2015

PROFESSIONAL DEVELOPMENT Accounting for Non-Accountants This course is for those who must understand fiscal information. Participants will gain skills to know what data are important to collect and monitor, how to analyze and report the data to justify arguments, and how to strengthen your reputation as someone who can appreciate the larger financial picture. This is accomplished through group discussion, problem-solving exercises, real business examples, and hands-on practice. Outcomes: Strengthen your reputation as someone who can appreciate and address the larger financial picture. Who Should Attend: HR professionals, business owners, managers, and others who are involved in financial decision-making in their organizations Oct 20-21 (DN) 8:30-3:00 $295 New! Advanced Myers-Briggs: MBTI and Stress Participants use the Myers-Briggs Type Indicator® (MBTI®) to describe how they are likely to experience and react to stress in this session. Ways to manage stress more successfully are explored. The MBTI instrument, developed by Isabel Briggs Myers and Katharine Cook Briggs based on Carl Jung’s theory of psychological types, has been used for more than 20 years, to identify and describe the natural stress reactions of the sixteen types. This session teaches how stress reactions are predictable, natural, and healthy for a personality type, and that they are temporary and manageable. Outcomes: Identify behaviors that your MBTI type tends to gravitate to when you are under stress. Who Should Attend: Anyone wanting to understand and manage their stress reactions and the stress reactions of others Oct 16 (DN) 8:30-4:30 $225 Advanced Practicum for Experienced Trainers HRCI • This session provides experienced trainers with an opportunity to prepare and deliver a practice-training module and receive feedback from peers. Using their own materials, participants will deliver a 20-25 minute module of training. The class discusses elements related to the development of the training, including their needs assessment, design, and evaluation process. Those attending can pose problems or concerns for their peers to address. (Participants must register at least one week

Brush-Up English Participants will have an overview of grammar, including the problems and pitfalls of modern language usage. These basics to be reviewed including parts of speech, subject–verb agreement, proper pronouns, and plurals and possessives. Participants will learn to punctuate with confidence by studying the proper use of commas, semicolon, colon, apostrophes, and question marks. Outcomes: Write and edit for clarity, emphasis, and grammatical correctness. Who Should Attend: Employees responsible for preparing, editing, or reviewing written communications Sept 17 (DN) 8:30-3:30 $205 (Includes lunch) Upcoming Date Nov 12 (DN)

NEW! Business Essentials Participants learn how organizational strategy, structure, functions, systems, and people work together to create value in response to customer needs. This seminar will provide an overview of an organization’s strategic framework, essential and supporting business functions, systems alignment, environment, and key performance indicators. Outcomes: Apply strategic framework and concepts to your organization to increase their business knowledge and acumen. Who Should Attend: Mid-level professional staff and supervisors Sep 15 (DN) 8:30-3:00 $175 Business Writing for Support Staff •• Participants will develop writing skills from preparation to proofreading, including getting started, writing a document or composing an email, organizing for results, emphasizing main ideas, editing for clarity, and checking for errors. The seminar format includes exercises, individual guidance, and group discussion working with typical business documents: letters, reports, email, and procedures. Outcomes: Streamline the process from preparation to proofreading letters, memos, email, and other important business documents. Who Should Attend: Administrative assistants and executive-level support staff Oct 27 (DN) 8:30-3:30 $205

in advance to allow enough time for preparation. Guidelines for the module will be sent one week prior to class.)

Outcomes: Learn training methods from peers and continue to develop your skills. Who Should Attend: Trainers with at least two years of experience, who have been involved in all aspects of training from assessment through evaluation. Oct 13 (DN) 8:30-4:30 $195

September-October 2015

303.894.6732 | registration@msec.org | MSEC.org

PROFESSIONAL DEVELOPMENT Communicating In Difficult Situations for Non-Management Personnel •• In this workshop, non-management personnel are encouraged to use their own tough on-the-job situations to practice and apply the skills they will be taught. Participants learn the principles and choices for handling difficult situations and how people signal issues and resolve conflicts. The Information Wheel tool is used to resolve conflicts, build relationships and teach how to listen to gain critical information to manage the situation. Outcomes: Learn practical talking and listening tools and strategies that can be put to immediate use. Who Should Attend: Non-management and support staff personnel faced with difficult people and situations. Oct 7-8 (DN) 8:30-4:00 $345 Upcoming Date Dec 15-16 (DN)

Communication Feedback: Know Thyself • Each participant receives an individual personal style report based on surveys from five individuals they select plus themselves. This “self plus others” report format provides a comprehensive description including individualized concrete suggestions. This is the foundation for the class, allowing participants to learn how to recognize others’ communication preferences and build the skills to work effectively with all. (Pre-work is required—2 weeks advance registration required.) (Includes personal style report)

Outcomes: Understand how others perceive you and learn how to effectively adapt your communication. Who Should Attend: Managers, supervisors, and employees Sept 8-9 (DN) 8:30-4:00 $445 (A $140 charge is added to the standard 25% for cancellations less than 7 days)

Upcoming Date Nov 10-11 (DN)

Communication Tools for Maximizing Performance ••• Participants improve their ability to understand people better, turn on or off emotions in different circumstances, and develop and maintain trust, rapport, and influence with others. How to deal with difficult people and situations by learning, thinking in an outcome oriented way, and discovering what is important to another person or group is explored. Also reviewed is how to gather and organize information systematically to clarify problematic situations and to identify clear goals. Outcomes: Put into action practical communication methods, skills, and techniques. (A follow up study guide is provided to practice the skills taught.) Who Should Attend: Managers and employees whose success depends on the ability to relate to others Oct 15-16 (DN) 8:30-4:00 $355

Conflict: Self-Management ••• This session begins by defining the nature of conflict and then addressing how to build skills for constructive resolution by creating an effective environment and developing compromises for mutual benefit. Participants learn about their personal response to conflict through the assessment of conflict styles, identifying alternative strategies, and conveying understanding. Outcomes: Understand conflict patterns and acquire skills for responding constructively to conflict. (Includes conflict style assessment) Who Should Attend: Managers, supervisors, and employees Sep 1 (FC) 8:00-4:30, Sep 28 (DN), Oct 22 (DN) 8:30-4:30 $175 Upcoming Date Nov 18 (DN)

Cultivating Your Listening Skills: Listening to Understand ••• Through a helpful assessment tool and thought-provoking activities, class participants will address their unique habits and improve listening skills in three dimensions of a listening model: staying focused, capturing the message and helping the speaker. Uncovering personal barriers and obstacles to focused listening, assessing their own listening style and approach and applying the skills of following, reflecting and attending in a variety of listening situations are also reviewed. Outcomes: Use the power of listening to become more effective and productive. Who Should Attend: All levels of professional and management personnel who wish to assess and improve their listening skills Sep 17 (AZ) 8:30-4:30, Sep 28 (DN) 8:30-4:30 $175 Developing and Maintaining Trust in the Workplace • This class is designed to help understand how to build trust and how that impacts relationships with your co-workers, managers, and customers. Participants explore the meaning of trust and measure individual skill levels in building trust. Participants develop strategic skills to build trust in the workplace, identify what trust is and its impact on the work environment, and use skills to rebuild trust and re-frame difficult messages. Outcomes: Increase skill levels in building trust through instruction, reflection, and class exercises. Who Should Attend: Employees wanting to develop more effective relationships with others Sep 11 (DN) 8:30-4:00 $175 Upcoming Date Nov 17 (DN)

Upcoming Date Dec 3-4 (DN)

CONTINUED

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO

September-October 2015

PROFESSIONAL DEVELOPMENT Developing Interpersonal Communication Skills •••• This three-day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex communication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Outcomes: Develop an action plan to implement changes to communicate more effectively. Who Should Attend: Managers, supervisors, and employees Sep 22-24 (DN), Oct 27-29 (DN) 8:30-3:30 $420 Upcoming Date Dec 1-3 (CS)

Developing Presentation Skills •••• Participants will focus on skill-building by designing and delivering two presentations and receiving both class and instructor feedback. Presentations will be recorded. The principles of public speaking are explored including presentation design, style, and delivery techniques, and visual aids. There is time allotted for practice and feedback, impromptu presentations, informational presentations, persuasive presentations, and instructional presentations. Outcomes: Deliver an effective presentation to audiences ranging from peers to the executive management team. (*This three-day course provides practice and feedback, and all three days must be attended.)

Who Should Attend: Individuals with limited experience or those who wish to improve their confidence level in front of groups (Class size is limited to 10)

Sep 21-23 (DN) 8:30-4:30

$490 (Includes lunch)

Elevating Your Sales Effectiveness • This session teaches effective sales skills needed in today’s world: consulting, problem solving, educating, and negotiating. The participants will learn to create and understand the sales mind-set, develop and improve questioning skills and listening skills, along with selling solutions instead of just products. The best practices in sales will also be reviewed. Outcomes: Follow a sales approach focused on solutions and customer development, along with products and services. Who Should Attend: Sales representatives new to the field, customer service representatives, sales assistants Oct 6 (DN) 8:30-4:00 $195

September-October 2015

Email and Social Media: What to do Before it Goes Public • Participants learn what to consider before writing an email, determine and if email is the best way to deliver the message. Email composition will be covered, including useful subject lines, what is unimportant, and organizing for readability. The class will cover avoiding the pitfalls of vague information, insults to the reader, and emoticons, sarcasm, and inappropriate tone, along with legal and privacy issues. Outcomes: Ensure that email messages are effective and receive attention. Who Should Attend: Managers, supervisors, and employees Oct 8 (DN) 8:30-3:30 $205 Emotional Intelligence at Work •••• Emotional Quotient (EQ) is learning how to consciously utilize your emotions to create optimal results in your relationships with yourself and others. Time is spent building emotional literacy, recognizing patterns, applying consequential thinking, and expanding key relationship skills. Participants learn to develop the five EQ Competencies, including self-awareness, self-regulation, self-motivation, empathy, and relationship skills, and assess their own emotional intelligence through use of a comprehensive assessment. (Includes assessment) Outcomes: Raise your Emotional Quotient at work. Who Should Attend: Formal and informal leaders in organizations desiring greater effectiveness Oct 14-15 (DN) 8:30-4:30 $345 Upcoming Date Nov 17 (1 day) (AZ)

Enneagram: Leveraging the Power of Personality HRCI •• Our personality is a set of habitual patterns and coping strategies built up over a lifetime. Understanding the motivations and strategies for each Enneagram Type gives us the freedom to change our reactions in any given situation. Participants in this course identify their TYPE and learn strategies that can be used to better communicate with others; learn techniques to adapt behavior to change the outcome of real life situations; and understand the nine distinct ways of seeing and interacting with the world. Outcomes: Change the outcome of real life situations through the Enneagram Personality System. Who Should Attend: Anyone interested in improving their selfknowledge and having more successful interactions with others. Sep 11 (DN) 8:30-4:00 $195

303.894.6732 | registration@msec.org | MSEC.org

PROFESSIONAL DEVELOPMENT Generations: Working Together HRCI ••• Participants will learn to recognize the unique needs of different generations in the workforce. The course will examine the impact of historical and cultural factors on generational outlook. Participants will be taught how to identify each generation’s preferences for communication, development, and work culture and practice adapting communication styles to interact more effectively with members of different generations. Outcomes: Build stronger teams by working more effectively with members of all generations. Who Should Attend: HR Professionals, managers, supervisors, and support staff Oct 9 (DN) 8:30-4:30 $175

Group Facilitation Skills HRCI •••• This session begins by defining facilitation and distinguishing facilitation skills from the role of the facilitator. Participants learn the balance between leading and facilitating by practicing key facilitation skills and identifying and establishing group norms during facilitations. Skills including, observing group dynamics and learning intervention techniques in response are discussed, to help maintain an environment conducive to maximum interaction and productivity. Outcomes: Develop the observation and intervention techniques that make an effective facilitator. Who Should Attend: Trainers, supervisors, and managers Sept 3-4 (DN) 8:30-4:30 $295 Upcoming Dates Nov 5-6 (DN)

Upcoming Date Dec 9 (DN)

GOAL! Get Organized at Last! • This class provides simple, easy-to-implement solutions to help you get control of workloads, contribute to the success of organizations, and increase value as an employee. Participants learn what to do with paper, manage email efficiently and effectively, learn Microsoft Outlook tips and tricks, and how to reduce interruptions and distractions. Also covered are scheduling and prioritizing how to do important tasks first, and how to follow up on assignments effectively. Outcomes: Improve organizational skills and increase productivity. Who Should Attend: Managers and employees wanting to improve their organization skills at work Sep 15 (DN) 8:30-4:30 $245* * For $430 receive the seminar and 2-hour follow up coaching session on-site within the (DN) metro area)

Upcoming Date Nov 10 (DN)

Grant Writing Essentials Participants who write grants learn the critical tools needed to identify potential funders and write successful grant proposals or applications. Get help with identifying the right funder, determining the funders needs, and learn how to structure a grant application. Outcomes: Get help with identifying the right funder, determining the funders needs, and learn how to structure a grant application. Who Should Attend: Organizations seeking grant proposal/ application writing informationand approaches Sept 18 (DN) 8:30-12:00 $150

Leadership Skills and Strategies for Administrative Assistants • This newly designed seminar offers participants opportunities to reflect on personal core values that shape their leadership style and to learn skills and strategies for achieving success at the workplace. The material covered explains the difference between managers and leaders, clarifies personal values, identifies personal areas of excellence and areas for improvement while discussing personal and corporate role models, and the power of mentors. Outcomes: Learn the leadership skills needed to be successful and move your career forward. Who Should Attend: All levels of administrative assistants and support staff Sep 8 (DN) 8:30-4:30 $200 Managing Stress in the Work Environment •• This class provides a comprehensive approach to managing stress including lifestyle balance, modifying behavior patterns, and enhancing physical awareness. Participants become more aware of their stress responses, creating a sense of choice and control over what happens to them, and achieving a greater sense of balance in their lives. This is done through Identifying sources of stress, recognizing response patterns, practicing methods for managing stress, and creating an action plan. (Participants are invited to dress comfortably) Outcomes: Gain awareness of stress and take steps to control it. Who Should Attend: Employees wanting control over the stress in their work environment Oct 8-9 (DN) 8:30-4:00 $295

CONTINUED

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO

September-October 2015

PROFESSIONAL DEVELOPMENT Myers-Briggs: An Interpretation of Personal Style •• Participants learn to understand and interpret the Myers-Briggs Type Indicator® (MBTI), including the qualities of extroversion and introversion, sensing and intuiting, thinking and feeling, and judging and perceiving. Participants learn how to use the types to build upon personal preferences, communicate with others, understand team dynamics, and how to problem-solve in difficult group situations. Note: This class requires pre-work which will be sent directly to the participant prior to the seminar. It is suggested that individuals register at least 2 weeks prior to the class. Outcomes: Improve your working relationships and enhance your interaction with others. Who Should Attend: Anyone who wants to understand personality preferences and work more effectively with others Oct 15 (DN) 8:30-4:30 $210 Negotiation for Win/Win Results HRCI •• Do you have professional conversations involving conflicting needs and wants? Then, like it or not, you are engaging in negotiations. Participants experience all phases of the negotiation process including analysis, preparation, and discussion, through practical exercises and negotiating problems of varying degrees of difficulty. Mediation will also be analyzed and discussed. The approach of this seminar is to improve skills so that one’s interests are achieved while preserving the relationship between the parties. Outcomes: Gain a strong foundation in negotiation practices for effective results. Who Should Attend: Anyone negotiating on behalf of an employer Sep 29 (DN) 8:30-4:30 $175 Upcoming Date Dec 1 (DN)

Practical Problem Solving for Support Staff • Participants assess their problem-solving style and choose the mode most appropriate to the problem. Participants will learn to identify the real problems and avoid wasting time, money, and energy on curing the symptoms. The class will cover generating a number of effective options to assure that the solutions are sound, get past assumptions, mental blocks, and habitual types of thinking that limit creativity. Outcomes: Go back to work ready to resolve thorny matters that arise each day. Who Should Attend: Administrative and support staff Oct 2 (DN) 8:30-4:30 $195

Priority Management: Working Sm@rt with Microsoft Outlook (2013, 2010, 2007) Computers are not required, but we recommend participants bring their laptops. Participants learn how to use more efficient tools, reconfigure Outlook to improve productivity, manage email effectively, and turn the calendar into a planning tool. Also covered are using Outlook to delegate tasks, document important communications, and store and retrieve information. An optional second and third phase provides productivity coaching and ongoing support for additional charges. Outcomes: Turn Microsoft Outlook into a personal assistant to help get things done. Who Should Attend: Anyone with access to Microsoft Outlook Sep 16 (DN) 8:30-3:30 $395 Upcoming Date Nov 11 (DN)

Problem Solving Skills ••• Participants experience a four-part problem-solving model. Each phase of the model is explored and integrated with opportunities for specific skill development and exposure to tools that support the problem solving process. The process begins with selecting the correct problem to work on, moves into defining causes and eff ects, then generating alternatives, and, finally, how to implement the solution(s). Throughout the session identifying barriers and roadblocks to effective problem solving, and assessing participants’ current problem-solving style and approach are explored. Outcomes: Generate alternatives and implement the best solution. Who Should Attend: HR professionals, managers, and supervisors Oct 23 (DN) 8:30-4:30 $175 Project Management I: Foundations ••• Participants use a realistic case study and exercises to provide handson use of the tools and techniques. There is a project management overview of the Project Management Institute (PMI), Project Management Body of Knowledge (PMBOK), and Project Initiation. Project Planning is discussed, which includes a management plan, a work breakdown structure, and the constraints of scope, cost, and schedule. Also explored are budgeting, staffing, reporting, and closing the project. Outcomes: Keep projects on schedule with proper planning and reduce frustration. Who Should Attend: Project managers, members of project teams, and managers of functional areas Sept 9-10 (DN) 8:30-4:30 $345 Upcoming Dates Nov 18-19 (DN)

September-October 2015

303.894.6732 | registration@msec.org | MSEC.org

PROFESSIONAL DEVELOPMENT Project Management II: Intermediate/Advanced •• This class provides a project management framework and advanced tools and techniques to help manage projects. Participants are taught to identify stakeholders, and then learn earned-value management, estimating, budgeting, risk management, and staffing the project. Additionally interpersonal skills for effective project management, project performance and variance reporting, managing issues and quality along with vendor management are explored. Outcomes: Initiate, plan, manage, control, and close projects effectively. Who Should Attend: New and experienced project managers, managers of functional areas who deal with project managers. Note: Project Management I: Foundations should be taken as a prerequisite to this course. Oct 21-22 (DN) 8:30-4:30 $345 Project Management Lite This one day program, with a combination of lecture and numerous group exercises, uses project management tools and techniques. It first provides a Project Management overview with basic information, and then moves on to project initiation and project planning. Also covered are project planning, with emphasis on the scope, roles, and responsibilities. This is followed by the execution and closing of the project. Outcomes: Understand the basics of project management. Who Should Attend: Entry-level project managers Oct 6 (DN) 8:30-4:30 $175 Project Management: How to Use a Logic Model for Project Planning HRCI ••• This course is designed for those with a basic understanding of managing projects who want to better communicate the “WHY” of the project to key players. Participants learn the Logic Model’s rules through samples and critique, a test case, and ancillary tools. Practical information, hands-on exercises, and group discussions will help participants learn to keep projects on track, and communicate in powerful ways to stakeholders. Outcomes: Use a logic model to get projects started, keep them on track, and finish them successfully. Who Should Attend: Mid- or upper-level managers, staff that coordinate projects or lead project teams Oct 2 (DN) 8:30-12:30 $150

Self- Esteem: Why it Matters at Work Self-esteem is a potent factor in determining a person’s capability, attitude, accomplishments, and effectiveness in the workplace. This unique program provides new awareness and techniques for developing self-esteem and establishes a foundation upon which self-esteem is built. Participants benefit from the information and opportunity to examine basic psychological needs, define self-image and self-esteem, eliminate destructive self-talk, and foster the capability to create successful work outcomes. Outcomes: Learn techniques for establishing a foundation of selfesteem, responsibility, accountability, and professional success. Who Should Attend: Anyone committed to developing a stronger selfimage, self-empowerment, increased self-respect, and self-confidence Sept 8 (DN) 8:30-4:00 $355 Technical Writing for the Real World Participants learn the elements and approaches to make documents clear and concise, how to manage sentence and paragraph lengths and structure to ensure clarity, and how to make technical materials understandable to less or nontechnical readers. This session covers appropriate words and jargon, tone, voice, and how to write to the interests and level of your targeted readers. Outcomes: Create policies, plans, reports, or proposals that are simple, clear, and concise. Who Should Attend: Employees and managers seeking to improve technical writing skills Sep 17 (DN) 8:30-4:30 $195 Telephone Imagery: Improving Customer Service Through Excellent Telephone Communication Skills Participants learn the “how-to’s” of establishing a rapport using tips, tricks and techniques to develop a “can do” attitude, create a memorable image, conquer telephone etiquette basics, understand communication styles, and enhance listening skills. Understanding a customer’s preferred communication style (auditory, visual, or kinesthetic) to increase customer satisfaction and reinforce customer loyalty is also explored. (Includes copy of workbook) Outcomes: Make a positive impression on your customers through understanding communication styles and enhancing listening skills. Who Should Attend: Anyone who works with customers over the phone Oct 9 (DN) 8:30-4:00 $200

CONTINUED

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO

September-October 2015

PROFESSIONAL DEVELOPMENT Time Management for Support Staff: Creating Balance in Today’s Workplace • Participants learn effective tools for helping them manage their activities and priorities in a busy office. Time is spent clarifying values in order to spend more time on what matters most, defining what is likely to overwhelm the day, identifying personal and professional short- and long-term goals, establishing daily goals, prioritizing work to get the most important jobs done first, managing telephone interruptions, unraveling miscommunication and unclear directions, and creating an action plan to manage all the important roles and tasks. Outcomes: Identify short- and long-term priorities and spend less energy on time wasters and more time on important tasks. Who Should Attend: Support staff Oct 20 (DN) 8:30-4:00 $195 Upcoming Date Dec 8 (DN)

Total Recall In this lively session, participants learn how to remember what they hear, recall foreign languages, technical data, scripts, and presentations, improve long-term and short-term name recall. Also discussed are different learning styles, roadblocks in study and how to head them off at the curve, and how to create an action plan to implement the new techniques and strategies covered. Outcomes: Improve memory in order to recall information and identify the roadblocks in retaining what has been learned. Who Should Attend: Anyone wanting to use their mind and memory more productively Sep 24 (DN) 8:30-4:00 $195 Train the Trainer HRCI •• This course begins by teaching the principles of adult learning and the training cycle. Participants then develop and deliver part of a training program. Videotaping is included in order to help participants understand how their style can be most effective. Note: Participants will give a 15-minute training module on the third day and may wish to bring a training program under development to class . (Includes lunch on days 2&3) Outcomes: Deliver training to groups of three or more effectively and efficiently, with confidence that comes from practice in a training environment. Who Should Attend: Those who prepare in-house training, deliver group training, or revise existing training packages. Sep 30- Oct 2 (DN) 8:30-4:30 $495 Upcoming Date Dec 1-3 (DN)

Training Needs Assessment and Evaluation HRCI • In this seminar, participants will explore various methods for creating appropriate needs assessments and evaluation strategies. Needs assessments are reviewed, including the importance of conducting one, the different types of needs, five different approaches, and what to do with the results. In addition, evaluating trainings will be covered and will include the four levels of evaluation, gathering and evaluating data, asking the right questions, and estimating training costs and the Return on Investment (ROI). Outcomes: Use selected needs assessment and evaluation tools as part of the design and delivery of training. Who Should Attend: Trainers, HR professionals, training directors, and managers responsible for measuring training effectiveness Oct 5-6 (DN) 8:30-4:30 $295 Training Skills for On-The-Job Trainers HRCI • This session provides a comprehensive approach to the creation of procedural manuals used in training one-on-one. Participants learn quick ways to update materials, uniformly train people to independently do a job, and how to certify and track learning progress that meets ISO requirements. Participants will deliver a 15-minute training module, requiring evening preparation to incorporate class information. Participants may adapt their own training materials for the course. (Participants receive a DVD copy of their presentation and a CD with templates to use in creating the training documentation.) Includes lunch on days 1 and 2.

Outcomes: Use a systematic, comprehensive approach in the creation of procedural manuals to deliver high-impact training. Who Should Attend: Those responsible for technical or one-on-one training. (Class size is limited to 10, and participants must be able to attend all three days.) Sep 16-18 (DN) 8:30-3:00 4:00 Days 1-2 $495 8:30-3:30 Day 3

Workplace Respect This valuable course offers an opportunity to investigate some root causes of disrespect and unclear personal boundaries. Participants gain awareness and communication tools to create a better understanding of each person’s version of respect so that it can be mutually exchanged. Clarity about what it means to interact with co-workers in a respectful manner and how to more graciously ask for respect from them is covered. Outcomes: Use communication tools to create mutual understanding between co-workers. Who Should Attend: Any employee who would like to learn the behaviors to foster workplace respect. Oct 8 (DN) 8:30-12:30 $125 Upcoming Date Dec 4 (DN)

September-October 2015

303.894.6732 | registration@msec.org | MSEC.org

MANAGEMENT & LEADERSHIP Business Writing for Managers • Participants develop skills in planning, writing, and reviewing a variety of writing projects from email to short reports. This “hands-on” workshop includes class exercises, group discussion, and individual guidance, and reviews planning through recognizing the purpose, appraising the reader, and organizing ideas. Writing for the reader is discussed along with choosing the format, creating transitions, and emphasizing main ideas. Outcomes: Produce business documents that get positive results. Who Should Attend: Managers and professionals who must use written communication Oct 15 (DN) 8:30-3:30 $205 Change Management: Building Resiliency HRCI ••• Change in the workplace is inevitable and a manager must lead their staff through changes. In this course, participants learn to differentiate between change and transition, use a three-phase transition model, and learn the action steps accompanying each phase of the model. Also discussed are the primary emotions and behaviors of people experiencing change, along with the information and support needed as people move through the change process. Outcomes: Build resiliency to manage yourself and others through necessary workplace changes. Who Should Attend: Managers, supervisors, leaders, or anyone managing change and transitions Sep 4 (DN) 8:30-12:30 $125 Upcoming Date Nov 24 (DN)

Coaching: Partnering for Performance ••• This course explores supervision from the mind-set of a coach, where employee development is the focus, and where a partnership supportive of employee development is desired. Also covered are critical coaching skills necessary to enhance that partnership, and the tools and confidence needed to embrace the coaching role successfully. The presented coaching gives a solid framework for holding various types of coaching conversations. (Includes Coaching Process Questionnaire assessment) Outcomes: Prepare, implement, and know when to follow-up, in order to support the coaching partnership. Who Should Attend: Managers, supervisors, and team leads Sep 24 (AZ) 8:30- 4:30 $225 Sep 28-29 (DN) 8:30-4:00 $355

Collaboration Skills: A Radical Approach to Problem Solving and Conflict Resolution ••••• Radical Collaboration® is a powerful interactive experience that guides participants in building effective partnerships, alliances, and relationships that work. Participants, through practice problem-solving in simulated and real-time situations, learn the dynamics of interpersonal relationships, build collaborative skills, understand the elements of building and maintaining long-term trusting climates, and develop skills establishing and solidifying partnerships and alliances key to professional success. (Includes lunch and cost of book Radical Collaboration) Outcomes: Use five essential skills to build strong alignments and greatly increase productivity and success in the workplace. Who Should Attend: Executives, managers, team leaders and members, OD, and HR professionals Sep 17-18 (DN) 8:30-4:30 $380 Communicating Effectively in Difficult Situations for Managers and Supervisors ••• In this class, participants learn to assess difficult situations, apply principles to handle complicated interpersonal matters, choose effective strategies for resolving difficulties, conduct one-to-one conversations, and process complicated team issues to bring about positive change. Participants receive their own I-SkillsZone workbook and a set of practical tools for learning and applying the I-SkillsZone system on the job. This includes a practical set of integrated maps, skills, and processes for dealing effectively with conflicted situations more collaboratively. (Includes cost of workbook)

Outcomes: Communicate effectively to improve productivity and results of your team. Who Should Attend: Managers and supervisors Sep 9-10 (DN) 8:30-4:00 $495 Upcoming Date Nov 11-12 (DN)

Conflict Strategies: Navigating Others Through Workplace Difficulties •• Participants identify appropriate intervention strategies, assess personal responses to conflict using a questionnaire, examine constructive and destructive responses to conflict, coach others in developing conflict management skills, and practice implementing a conflict facilitation model. Outcomes: Use critical conflict management tools to successfully navigate through conflict. (Includes Conflict Dynamics Profile assessment) Who Should Attend: HR professionals, managers, supervisors, and leaders Sep 9 (GS), Sep 10 (GJ), Oct 1 (DN) 8:30-4:30 $205 Upcoming Date Dec 8 (AZ)

CONTINUED

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO

September-October 2015

MANAGEMENT & LEADERSHIP NEW! Creating Organizational and Leadership Alignment Inside Your Organization This engaging program guides participants through the process of gaining buy-in to the organization’s purpose. Aligning the vision, mission, message, and mind-set is the topic to begin the session. Participants learn how to create a clear and consistent leadership message which is important for getting everyone on the same page. Outcomes: Create engagement inside the organization that leads to success. Who Should Attend: Senior, mid-level, and front line leaders Oct 8 (DN) 8:30-4:00 $195 Delegation: A Strategy for Empowerment •• This one-day course helps managers become master delegators — and avoid being perceived as micro-managers--through exercises, discussions, and a case study. This program follows a clear and simple process for delegation by first identifying barriers to effective delegation, then setting delegation guidelines that will help your team get things get done, creating a management system that really works, and determining which delegation tools to apply to specific tasks. Outcomes: Delegate to empower team members to make their own decisions and help the entire group work more effectively. Who Should Attend: Managers and supervisors Sept 29 (DN) 8:30-4:30 $175 NEW! The Five Dysfunctions of a Team • This is a one-day workshop designed to help team members and leaders use the model as a way to function more effectively so that their team can achieve their full potential. This workshop provides leaders with an in-depth understanding of the model and tools for applying the theory in order to help their teams become more productive and cooperative. Materials include a participant workbook and copy of the assessment. Outcomes: Develop an action plan for presenting the Five Dysfunctions model to your team and use the model to improve your team. Who Should Attend: Anyone who is part of, or desires to create a higher functioning team Sep 23 (DN) 8:30-4:30 $245

Harvard Business Series: Nike: Sustainability and Labor Practices HRCI •• This case discusses Nike’s sustainability and labor practices from 1998 to 2013, focusing on the successful steps Nike took up and down the supply chain and in its headquarters to make its products and processes more environmentally friendly, and the challenges and complexities it was still facing in its efforts to improve labor conditions. Outcomes: Challenge your business acumen and receive Business recertification credits! Who Should Attend: Organizational managers and leaders, as well as anyone looking to increase their understanding of key business concepts, principles, and applications Oct 5 (DN) 8:30-11:30 $125 Innovation in the Workplace •• This session teaches the four dimensions of creativity: fluency, flexibility, elaboration, and originality. Participants can expand their perspective, generate insights, and hatch new ideas for application. Techniques and approaches for generating innovative yet practical ideas for solving problems by focusing on real time challenges such as product development, process improvement, operational efficiencies, expanding market share, increasing revenue, cost reduction strategies, and customer care are explored. Outcomes: Enhance your ability to create and innovate. Who Should Attend: Managers and employees who work to foster a creative environment and stimulate innovation Oct 20 (DN) 8:30-4:30 $175 Upcoming Date Nov 5 (AZ)

Introduction to Organizational Development: A Consultative Approach HRCI This class provides an overview of organizational development (OD) and the role of the OD practitioner. OD is a comprehensive approach that addresses the overall health of an organization. OD’s focus is to foster change that will more fully integrate individual needs with organizational goals; lead to greater organizational effectiveness through better utilization of resources and provide more involvement of organization members in the decisions that directly affect them and their working conditions. Outcomes: Gain an overview of how to fulfill this important role at the workplace. (This class is a pre-requisite for the 2013 Organizational Development Certificate Program.) (Includes cost of assessment tool used in class)

Who Should Attend: Anyone who is interested in learning more about organizational development Sep 25 (FC) 8:30-4:30 $205 Upcoming Date Nov 3 (DN)

September-October 2015

303.894.6732 | registration@msec.org | MSEC.org

MANAGEMENT & LEADERSHIP Lead Worker Training This seminar focuses on changing relationships for leads and group or team leaders, discussing the expectations and limitations of the position, and communication demands from employees and management. Participants learn the role of the lead worker and how to maximize the authority granted to lead workers. Communication skills are practiced, and instruction is offered to help engage employees and effectively train employees to complete necessary tasks. Outcomes: Understand the unique demands of a lead worker and perform more effectively. Who Should Attend: Leads, group leaders, work coordinators, and assistant supervisors Sep 24 (DN), Oct 22 (CS) 8:30-4:00 $175 Upcoming Date Nov 24 (DN)

Leadership Through Influence •••• Intensive, individual influence skills exercises allow participants to “try on” new techniques in a safe training environment. Team interaction exercises provide insight into how influence operates in team settings. Ten influence tactics give participants a spectrum of techniques to choose from, depending on their situation. The final exercise ties the program together by analyzing a work-specific situation, the influence, the goal, and the desired outcome, power bases, influence tactics, and approach plan. (Includes cost of LTI book and workbook) Outcomes: Effectively utilize your personal power to influence others. Who Should Attend: Non-managing professionals, high-level leaders, managers, supervisors, staff personnel, and self-directed or traditional work team members Sep 9-10 (CS), Oct 19-20 (DN) 8:30-4:30 $455 Leadership: Why Would Anyone Want to Follow You? •••• This course combines the best of behavioral and neurological science and experiential learning to help individuals become socially and emotionally smarter. It provides a framework, methodology, scientifically validated assessment, and direct experience for building the personal and relationship competencies required for creating high-trust relationships. It is also an introduction to the multiple applications of the FIRO-based Elements of Awareness including personal and interpersonal effectiveness, improving customer service, and resolving conflict. (Follow-up coaching is available for an additional fee.)

Outcomes: Motivate, inspire, and energize the workforce. Who Should Attend: Managers and supervisors Oct 20-21 (AZ) 8:30-4:30

Leading Teams ••• This class outlines how to set a direction for a team by assessing individual needs, recognizing stages of team development, and applying facilitative and directive leadership practices to support teams. Participants discuss and apply four different leader decision-making styles, practice moving teams toward group decision-making, and discuss a continuous improvement model to apply at your workplace. Outcomes: Develop skills to provide strategic direction and effective decision-making as the leader of a team. Who Should Attend: Managers and supervisors, team leads, lead workers Oct 22 (DN) 8:30-4:30 $175 NEW! Lean Basics This session covers the basics of Lean management. Lean management is a process developed by Toyota which has been used in thousands of organizations to spark innovation and reduce the time it takes to accomplish tasks while increasing productivity and quality. Outcomes: Understand Lean principles of innovation and steps to eliminate wasteful activities from work processes. Who Should Attend: Anyone wanting to streamline organizational processes in improve performance Sep 24 (DN) 8:30-12:00 $125 Management Back to Basics: Flexible Module Program This program covers the supervisory role, viewed from a results-driven approach. Participants learn how it impacts employee performance and retention while adding value as a strategic contributor. The session covers the employment life-cycle through the hiring process, and how to make better selection, moving on to onboarding, defining responsibilities and learning how performance management, includes convincing new employees to commit and contribute to the organization. Participants also learn how to set expectations, coach, provide documentation, and evaluate good and poor performance Outcomes: Better understand the importance of maintaining a positive relationship with employees in order to achieve optimum results and retain valued talent. Who Should Attend: All levels of supervisors, managers, leaders, and owners Oct 8 (DN) 8:30-4:00

$175

$390

Upcoming Date Nov 10-11 (DN)

CONTINUED

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO

September-October 2015

MANAGEMENT & LEADERSHIP Managing From Your Strengths This program goes through an integrated process to identify and align all important factors, including defining personal excellence and leadership style, staging and goal setting for personal power, understanding personal preferences for getting work done, and driving values for the work group. Participants also consider career and life vision, empowerment assets, expanding options, building vision, making wise decisions, claiming and using their own perspective, and taking action using their own style. (Includes Myers-Briggs instrument and the book Lifestyles). (Participants must register 3 weeks prior to this workshop).

Outcomes: Assess behavior to gain an awareness of your impact, increasing the capacity to lead and motivate others. Who Should Attend: Managers and supervisors Oct 29-30 (DN) 8:30-4:30 $395

Managing in a Multi-Cultural Environment HRCI This class identifies some significant cultural differences, which can challenge the current way of management. The session focuses on the cultural values whichcreate these differences in workplace behaviors as a means to accepting and utilizing them to build a strong, functioning workforce. Ideas are explored for managing and communicating in ways which all find motivational and supportive, and provide a broad framework of understanding which can be applied to employees from any culture within an organization. Outcomes: Understand cultural values which create differences in workplace behaviors as a means to accepting and using them to build a strong, functioning workforce. Who Should Attend: Supervisors and managers working with a multicultural workforce Sep 15 (DN) 8:30-4:30 $175 Managing Multiple Priorities • This practical seminar helps participants prepare for change in managing tasks, beginning with analyzing multiple assignments, identifying major priorities, determining what is important, and understanding payoffs versus priorities. Breaking out of “crisis management” is a goal of the class, providing tactics for handling a multiple workload and organizational tools to help keep focused. Also discussed are avoiding major time wasters and managing conflicting priorities or colleagues. Outcomes: Become more organized, make choices, gain cooperation from others, and prioritize to achieve results. Who Should Attend: Managers and supervisors and others juggling multiple tasks Sep 24-25 (DN) 8:30-4:00 $355

Managing Remote Employees As telecommuting becomes more popular, managers are faced with the challenge of building morale, loyalty, and results from employees they rarely see. This seminar focuses on skills managers need to be successful in this environment. Participants are introduced to a number of management tactics, including a performance matrix for accountability to help employees better target goals, how to identify employee performance levels and develop employees based on them, and, what employees want from remote managers. Outcomes: Gain the tools you need to successfully manage virtual teams of employees across locations. Who Should Attend: Managers and supervisors with employees in multiple locations Sep 22 (DN) 8:30-4:30 $195 Matrix Team Leadership Participants learn how to matrix the team into a “living system” of relationships that encourages interconnected communication and interdependent leadership. The matrixed team radically redefines feedback, moves away from limiting roles, and promotes differences. The class covers an introduction of basic systems theory’s applied to human behavior, discussion of the team as its own living organism, how to matrix the team, and how group roles are assigned, assumed, and distributed among team members. Outcome: Develop leadership skills to build the capacity toward a high performing team, using a systems theory model. Who Should Attend: Managers and supervisors responsible for leading teams Sep 30-Oct 1 (DN) 8:30- 4:30 $345 Orientation/Onboarding: Building A Positive Connection From Day One HRCI • In this class participants learn how to design a program that can engage new employees, increase job satisfaction, improve productivity and morale, and reduce turnover. Aligning program to business goals, creating a positive first impression, identifying key areas to cover, assigning roles and responsibilities, communicating for maximum impact, and evaluating program effectiveness are all covered in this session. Outcomes: Build on the initial enthusiasm of new employees and gain their long-term commitment. Who Should Attend: HR professionals, managers, and supervisors Oct 14 (DN) 8:30-4:00 $175 Upcoming Date Dec 10 (CS)

Upcoming Date Nov 19-20 (DN)

September-October 2015

303.894.6732 | registration@msec.org | MSEC.org

MANAGEMENT & LEADERSHIP Performance Management: Managing Employee Development Participants learn their role in supporting employees in the career management process and the tools to conduct a successful development discussion. How employee development fits into performance management is explained, along with the organization’s, manager’s, and employee’s role in the process, while exploring successful avenues to employee development. Also outlined are steps in the career management process and how to prepare and conduct a developmental discussion. Outcomes: Prepare and conduct employee development discussions as part of the performance management process. Who Should Attend: HR professionals, managers, and supervisors Oct15 (DN) 8:30-4:00 $175 Performance Management: Setting the Stage for Success HRCI ••• This class provides the skills to manage employee performance as an ongoing process and ties the supervisory role to employee and organizational success. Participants learn the essential skills needed to set clear expectations and document key performance behaviors and results, as well as provide ongoing coaching and feedback to employees. Preparing and conducting the appraisal discussion for optimal results is also a part of this class. Outcomes: Manage employee performance as an ongoing process and tie it to employee and organizational success. Who Should Attend: Supervisors and managers Sep 23 (DN), Oct 18 (DN) 8:30-4:00 $175 Oct 29 (AZ) (8:30-12:00) Upcoming Date Nov 18 (DN)

Recruiting: The Strategy and the Tactics HRCI • Participants develop of a strategy, learn how to target and evaluate effective internal and external sources, and create an employee referral program. Also discussed are tactics every recruiter needs, using metrics, and a recruiting scorecard. Creative sourcing ideas including using social media are explored. Outcomes: Leverage employer branding to attract and engage candidates. Who Should Attend: HR Professionals responsible for recruiting Sep 18 (DN) 8:30-4:00 $175

Retaining and Engaging Employees: What Employees Really Care About HRCI • Participants learn to build effective programs and create an environment that values employees by exploring the many factors involved in an employee’s decision to stay or leave. Factors considered include key engagement issues, organizational culture, hiring practices, employee development, management practices, and total rewards. Outcomes: Develop effective engagement practices. Who Should Attend: HR professionals, managers, and supervisors Sep 3 (CS) 8:30-12:00 $125 Upcoming Date Nov 3 (DN)

SKILLSCOPE: A Multi-Rater Assessment Tool for Supervisors and Managers • This session includes the comprehensive instrument, called SKILLSCOPE, which assesses participants’ strengths and developmental needs. It provides feedback from peers, direct reports, and superiors, and a clear method for interpreting that feedback. The SKILLSCOPE report is confidential and anonymous. The results of this developmental tool are given only to the participant. (Note: Registration is due six weeks prior to the seminar, and questionnaires no less than three weeks. Cancellation must be received within fourteen (14) days prior to the seminar.) (If the pre-work is accessed, a $160 assessment fee will be charged)

Outcomes: Identify key competencies and behaviors that lead to supervisory and management success. Who Should Attend: Managers and supervisors Sep 25 (DN) 8:30-12:00 $320

Succession Planning: Are You Prepared? HRCI • Where would your organization be if you lost your key leaders? This half-day fundamental class will address some of the most important aspects of succession planning. By attending the class, participants will be able to develop a business case for succession planning, increase their knowledge about the types of succession plans, use tools to help identify leadership competencies, determine what kind of leaders the organization needs, and then identify high potential, agile learners. Outcomes: Understand the aspects of succession planning from attracting, retaining, and engaging critical talent. Who Should Attend: Individuals interested in succession planning and seeking the fundamentals Sep 21 (DN) 8:30-12:00 $125

CONTINUED

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO

September-October 2015

MANAGEMENT & LEADERSHIP Supervision: Buddy to Boss Participants learn to develop their own management style and create relationships with employees to help guarantee success as a new leader. Discussed will be how to identify what has changed, what has stayed the same, and how the relationships with people are essential to success. How to understand the steps for a smooth transition , recognizing and applying strengths and abilities, acknowledging the importance of establishing boundaries, and creating a culture of trust will also be covered. Outcome: Manage this difficult transition effectively. Who Should Attend: Anyone transitioning into a supervisory or manager role Sep 24 (CS) 8:30-3:30, Oct 16 (DN) 8:30-4:30 $175 Supervision: Core Competencies • Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, enhance listening, and practice delivering effective feedback. Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results. Who Should Attend: Managers and supervisors Sep 3-4 (DN), Sep 21-22 (DN) Sep 30-Oct 1 (AZ) $295 Oct 6-7 (DN), Oct 22-23 (DN) 8:30-4:30

Supervision: Your First 90 Days—How to Survive This is a great course for those new to supervision. In this hands-on course, participants explore the differences between managing and leading. A Supervisory Skills assessment is used to find gaps in select leadership skills, including guiding and organizing the work, developing staff, and managing performance and relationships. Outcomes: Leave the class with an action plan to implement when returning to the workplace. (Participants use a “Supervisory Skills Assessment”) Who Should Attend: New managers and supervisors Oct 19 (DN) 8:30-4:30 $175 Upcoming Date Nov 12 (CS)

Time Management for Managers: Creating Balance at Work and Home Based on the latest concepts from Stephen Covey, David Allen, Donald Whetmore, and Julie Morgenstern, participants explore the connection between leadership, management, and time management. Participants then learn how to focus on activities on a daily basis to help reach these goals. Recognizing how time is spent by identifying top five personal time wasters, and discovering ways to control or eliminate them is explained. Outcomes: Focus on priorities, get organized, and stay on track by organizing yourself and others. Who Should Attend: Managers and supervisors Sep 16 (DN) 8:30-4:30 $195

Upcoming Dates Nov 4-5 (FC), Nov 19-20 (DN), Dec 9-10 (DN), Dec 15-16 (CS)

Supervision: Is it For Me? The class highlights changes in types of responsibility, relationships with peers, friends, and management, along with personal challenges that often go along with a promotion to supervision. This is a discussion seminar in which participants focus primarily on the critical differences between non-supervisory and supervisory roles, and consider the role and duties of a supervisor, how to make the transition to supervision while planning for success in the transition. Outcomes: Learn whether a supervisory role would be a good fit, and how to approach such a role. Who Should Attend: Anyone contemplating a supervisory role Sep 15 (DN) 8:30-4:00 $175

MSEC CAN HELP YOU EARN YOUR SHRM CERTIFICATION!

November 2 – November 6, 8:30am – 12:00pm MSEC Denver Office – 1799 Pennsylvania Street Visit MSEC.org for more information on the SHRM certifications and the study program.

September-October 2015

303.894.6732 | registration@msec.org | MSEC.org

YOU ORDER

WE DELIVER

I S T ES N O MSECâ&#x20AC;&#x2122;s on-site classes are effective, efficient, and customizable.Our most requested topics for on-site training are:

Harassment in the Workplace Interviewing Skills Conflict Resolution Legal Issues in Managing Employees Performance Management Skills Diversity in the Workplace Customer Relations Time Management

September-October 2015

HR MANAGEMENT Employee Handbooks: Revising or Developing HRCI • This seminar helps to develop a handbook reflective of an organization. Topics include the pros and cons of an employee handbook, preserving “at-will” employment, and reflecting the workplace culture. Also reviewed are an employee handbook versus a policy manual, what to include and what to exclude, appropriate style and language, and communicating and maintaining the handbook. Outcomes: Follow a clear process in order to develop or revise an employee handbook. Who Should Attend: HR professionals responsible for the draft and upkeep of an employee handbook Sep 15 (DN) 8:30-12:00 $125

Webinar Series! Important Issues in Human Resources— HR Analytics Can Big Data revolutionize HR? Big Data approaches look to solve business questions that could not be solved previously because of technology limitations or prohibitive costs by anything other than large corporations. That is changing and this webinar covers the subject of how to access tools for interpreting data. Outcomes: Discover the effective use of HR analytics to achieve business results. Who Should Attend: HR professionals interested in data and analysis Oct 14, 12:00-1:00 MDT $159 per line ($447 per line for 3 sessions)

Upcoming Date Dec 4 (DN)

Fundamentals of Human Resource Management: Key Steps in Getting Started HRCI • This seminar is for those solely responsible for the operations of Human Resources, or as a refresher for professionals wanting to expand their knowledge. The role of linking human resources to business success is explored by examining recruiting and retention, orientation, recordkeeping, HR measurement, performance management, employment law, compensation, and benefits. (Includes a copy of the MSEC Blue Book: Employment Law Resource)

Outcomes: Learn practical ways the HR practitioner can contribute to the organization’s success. Who Should Attend: HR Professionals who are newer to the role Sep 22-23 (DN) 8:30-4:00 $355 Upcoming Dates Nov 3-4 (AZ), Dec 9-10 (DN)

HR Metrics and Analytics: Focusing on What is Important HRCI •• Participants learn how to enhance HR’s value using data, statistics and analytics. In this session, participants will be provided with formulas and calculators and given the opportunity to apply measurement concepts to realistic business scenarios and problem solving activities. In this way, those attending learn the importance of HR metrics, define measurement literacy, identify the right metrics, connect HR programs to productivity and profitability, and use data, formulas, and statistical tools to support strategy and drive change. Outcomes: Enhance HR’s value using data, statistics, and analytics. Who Should Attend: HR managers and professionals, business owners Oct 7 (GJ), Oct 8 (GS), Oct 8 (AZ) 8:30-4:00 $175

September-October 2015

Webinar Series! Important Issues in Human Resources— Human Capital Management For the first time in nearly a decade, issues of retention, engagement and talent attraction are on the top of company priority lists. The integration of HRIS and HCM into one cohesive process will be the standard business model and shape the future of Human Resource Information Technology. Outcomes: Explore ways that HCM systems can transform your talent strategies and improve employee engagement and hiring decisions. Who Should Attend: Those who are, or plan to be, working with HRIS systems Sep 16, 12:00-1:00 MDT $159 per line ($447 per line for 3 sessions) International Expansion: New Country Start-up Tool Kit HRCI If you are looking to expand outside of the U.S., you need to be equipped to address the complexity of business, legal and HR issues. Using the employee life cycle (staffing, compensation, benefits, performance management, termination) this class will provide both the strategic and tactical framework required in order to operate in a foreign market, and help think through the major issues such as: registering to do business; taxation; choosing local nationals or expatriates; and what else to know and how do I get started. Outcomes: Understand the strategic and tactical framework required in order to operate in a foreign market. Who Should Attend: Those in companies looking to expand beyond the borders of the U.S. Oct 20 (FC) 8:30-4:00 $175

303.894.6732 | registration@msec.org | MSEC.org

HR MANAGEMENT Interviewing and Hiring I HRCI ••• This session is a step-by-step approach for planning, conducting, and evaluating a structured, behavioral interview. This interactive format combines lecture, video, exercises, and discussion. Participants follow an interview plan, analyze applications, conduct behavioral interviews, and select the best candidate. Outcomes: Ask effective, legally-compliant questions to successfully interview your next applicant. Who Should Attend: HR professionals, managers, and supervisors Sep 11 (DN), Oct 6 (DN) 8:30-4:00 $175 Upcoming Dates Nov 19 (DN), Nov 19 (AZ) (8:30-12:00)

PHR/SPHR Intensive Preparatory Program 10/24/15 MSEC’s interactive study courses assist in preparing for the exam. The employment attorneys and HR professionals are all subject matter experts. Study materials include SHRM Learning System’s study guides on CD, on-line discussion groups, and thousands of practice test questions with explanations. Outcomes: In a concentrated time period, obtaining knowledge and information sufficient to take the PHR or SPHR exam successfully. Who Should Attend: HR Professionals interested in obtaining their HR Certification Sept 9-Nov 11 (DN) (CS) 6:00pm-9:00pm (10 consecutive Wednesdays) Sept 11-Nov 13 (AZ) 8:30-11:30 (10 consecutive Fridays) Oct 24, 31, Nov 7 (DN) 8:30-4:30 (3 consecutive Saturdays)

Recordkeeping for Human Resources HRCI •• Participants learn why records are kept, what is kept, and for how long. The practical management of records is covered, along with regulatory and administrative concerns. Also included are whether to go paperless, and what should be kept or discarded. Outcomes: Simplify the recordkeeping process at your workplace. Who Should Attend: HR professionals who work with records on a daily basis Sep 4 (DN) 8:30-12:00 $125 Upcoming Date Nov 12 (DN)

Writing Effective Job Descriptions HRCI • This practical hands-on program guides participants from the job analysis to completed job descriptions. Participants learn valuable tips and tools that can be used back in the workplace including how to present the advantages of accurate, updated job descriptions, techniques to conduct a job analysis and develop a job description, and legal compliance with ADA, FLSA, and EEOC. Outcomes: Create effective job descriptions that impact your ability to recruit, hire, and train top employees. Who Should Attend: HR professionals and managers responsible for job descriptions Oct 7 (DN) 8:30-12:00 $125

Upcoming Dates Nov 16-20 (DN) (FC) (1-week intensive)

NEW! Practical Tools for Managing the Termination Process Making the decision to terminate the employment relationship and conducting the termination meeting are two of the most difficult responsibilities managers have regardless of the cause. This session will take participants through the important steps in the process of making the decision to terminate, including preparing for the termination meeting, meeting with the employee to terminate employ-ment, completing post-meeting tasks, and communicating after the termination. Outcomes: Conduct an involuntary termination in a way that promotes the best interests of your organization, and preserves the dignity of the employee. Who Should Attend: HR professionals and managers Sep 9 (AZ), Oct 16 (DN) 8:30-12:00 $125

MSEC prepares more than 500 Affirmative Action Plans annually. Our menu of options is flexible, feature-rich, and customizable to meet the specific needs of your organization. Call 800.884.1328 or email us ataaps@msec.org.

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO

September-October 2015

TECHNICAL TRAINING

MISSION CRITICAL

Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org

SEPTEMBER Sept 1

Project Advanced

$350

8:00am-4:00pm

Sept 1

SharePoint 2010 Level 1*

$179

8:30am-Noon

Sept 2

Access Advanced*

$350

8:00am-4:00pm

Sept 9

Excel Advanced*

$179

8:00am-Noon

Sept 9

Excel Intermediate*

$179

1:00pm-5:00pm

Sept 10

PowerPoint 2013 Basic

$179

8:00am-Noon

Sept 10

Excel 2010 Charts & Pivot Tables*

$179

1:00pm-5:00pm

Sept 10

Excel Basic*

$179

8:00am-Noon

Sept 15

Visio 2013 Basic*

$179

1:00pm-5:00pm

Sept 15

Word Basic*

$179

1:00pm-5:00pm

Sept 16

Access Basic

$350

8:00am-4:00pm

Sept 16

Excel 2013 Boot Camp*

$350

8:00am-4:00pm

Sept 21

Excel Advanced

$179

1:00pm-5:00pm

Sept 21

Excel Basic

$179

8:00am-Noon

Sept 22

Excel Intermediate

$179

8:00am-Noon

Sept 22

PowerPoint Intermediate

$179

8:00am-Noon

Sept 23

SharePoint 2010 Designer*

$350

8:00am-4:00pm

Sept 30

Word Advanced*

$179

1:00pm-5:00pm

Sept 30

Word Intermediate*

$179

8:00am-Noon

* Held at the DTC Critical Systems Training Center location. ** Virtual class. See 2015 Training Catalog for addresses.

September-October 2015

303.894.6732 | registration@msec.org | MSEC.org

TECHNICAL TRAINING

MISSION CRITICAL

Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org

OCTOBER Oct 1

SharePoint 2013 Level 1

$350

8:00am-4:00pm

Oct 2

SharePoint 2013 Level 2

$350

8:00am-4:00pm

Oct 5

Excel Basic*

$179

1:00pm-5:00pm

Oct 5

Excel Intermediate*

$179

8:00am-Noon

Oct 6

Project Basic*

$350

8:00am-4:00pm

Oct 7

Excel 2013 Pros: Managing Databases

$350

8:00am-4:00pm

Oct 8

Excel Advanced*

$179

8:00am-Noon

Oct 8

PowerPoint Advanced*

$179

1:00pm-5:00pm

Oct 12

SharePoint 2010 Level 1*

$350

8:00am-4:00pm

Oct 13

SharePoint 2010 Level 2*

$350

8:00am-4:00pm

Oct 19

Time Management with Outlook 2013

$350

8:00am-4:00pm

Oct 20

Excel Basic

$179

8:00am-Noon

Oct 20

Excel Intermediate

$179

8:00am-Noon

Oct 21

Excel 2013 Charts and Pivot Tables

$179

1:00pm-5:00pm

Oct 21

Excel Advanced

$179

8:00am-Noon

Oct 22

Access Basic*

$350

8:00am-4:00pm

Oct 26

Access Intermediate*

$350

8:00am-4:00pm

Oct 27

Microsoft Office Basic Training*

$350

8:00am-4:00pm

* Held at the DTC Critical Systems Training Center location. ** Virtual class. See 2015 Training Catalog for addresses. (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO

September-October 2015

1799 Pennsylvania Street Denver, CO 80203 MSEC.org

PRSRT STD U S POSTAGE PAID DENVER, CO PERMIT NO. 552

Workplace Investigations When you need one you need it to be reliable, accurate, and delivered quickly. Your MSEC membership provides access to this service. We conduct workplace investigations with the knowledge and experience necessary to instill employer confidence. Most MSEC investigations relate to allegations of: • Harassment and discrimination • Threatening or violent behavior • Hostile work environment • Employee/supervisor misconduct • Other performance or behavioral concerns… along with more general workplace assessments.