Sept Oct Training Guide 2014 by MSEC

MSEC

Training Guide | September-October 2014

NEVADA california

All for Our Training!

CONTENTS

SEPTEMBEROCTOBER

2014

In honor of our 75th Anniversary our Training Guide cover will feature one of the core states where MSEC currently provides membership services.

3-6 LEGAL COMPLIANCE Employment Law & Labor Relations Issues

MSEC MEMBERSHIP MEETINGS Do you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us each month for a free lunch or webinar and learn how to maximize your membership.

7-8 COMPENSATION & BENEFITS

9-10 DEVELOPMENT Support & Administrative Staff 11-12 DEVELOPMENT Communication

Lunch - September 11, 12:00pm-1:00pm Webinar - October 9, 10:00am-11:00am (MST)

13-14 DEVELOPMENT

Training & Personal Development

THREE EASY WAYS TO REGISTER FOR MSEC CLASSES!

15-20 DEVELOPMENT Supervision

1. Call 303.894.6732 2. Email registration@msec.org

21-22 STAFFING

Core & Strategic Human Resource Training

25-26 MISSION CRITICAL Technical Training

3. Go Online MSEC.org

Follow MSEC

Most classes listed are also available as an on-site. See MSEC 2014 Training Catalog for full class descriptions.

September-October 2014

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TRAINING IN FOCUS

MSEC remains committed to providing quality, innovative and convenient training for our membership. Our September-October training schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Training in Focus” section we will highlight a variety of classes. Be sure to peruse the whole guide so you don’t miss any of our great offerings!

CLASSES FOR PROFESSIONAL DEVELOPMENT Affirmative Action and Recruiters: What Recruiters Need to Know p 3 Mediation Certificate Program p 5 Compensation Administration II: A Day in the Life of a Compensation Professional p 7

Practical Problem Solving for Support Staff p 9 Priority Management: Working Sm@rt with Microsoft Outlook p 10 Writing Proposals That Win p 12 Negotiation for Win/Win Results p 13

Save the Date!

p l e a s e j o i n u s f o r Ms e C ’s 7 5 t h an n i v e r s a ry

Luncheon Celebration! u September

26th

2014

Wa t c h f o r m o r e i n f o

Sewall

Ballroom Denver coming soon

September-October 2014

LEGAL COMPLIANCE

EMPLOYMENT LAW & LABOR RELATIONS ISSUES

Affirmative Action and Recruiters: What Recruiters Need to Know This half-day class covers essential aspects of Affirmative Action for recruiters and includes regulations, plan contents, statistical reports and narratives, and data collection and management. Also covered are invitations to self-identify, how to define applicants, postings, tracking, data management, the Internet Applicant Rule, and other valuable information. Outcomes: Develop a plan to implement requirements while considering the recruiters’ current process and goals. Who Should Attend: Recruiters and HR Professionals administering affirmative action programs Sep 5 (DN) 8:30-12:00 $125 Affirmative Action Workshop: An Introduction * HRCI Organizations with government contracts or subcontracts in excess of $50,000 and with 50 or more employees, and financial institu¬tions need to develop and maintain an affirmative action plan. This session provides fundamentals, describing who is required to have a plan, compliance requirements, parent and subsidiary issues, and the internet applicant rule. Participants learn about statistical reports, workforce analyses, adverse impact plans, action-oriented programs, compliance reviews, hiring, and compensation issues. Outcomes: Take appropriate steps before your organization is confronted with a DOL audit. Who Should Attend: EEO managers and all responsible for compliance Oct 28-29(DN) 8:30-4:30 (day 1) 8:30-12:00 (day 2) $250 Americans with Disabilities Act: Managing Disabilities in the Workplace * HRCI Many employers are wondering if there is anyone who is not disabled under the new law, and this course provides that answer along with other important aspects. These include why it is important to properly identify the essential functions of a job, how to engage in the interactive process and identify potential accommodations, when an accommodation is “reasonable,” and what to do if there is no reasonable accommodation. Outcomes: Effectively respond to employees with disabilities and maintain a productive workplace. Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Oct 2 (DN) 8:30-12:00 $125

COBRA Workshop * HRCI This class will provide a strong working knowledge of the Consolidated Omnibus Budget Reconciliation Act (COBRA) to satisfy your compliance obligations. Know which plans are subject to COBRA, when COBRA must be offered, and what coverage is offered to whom and for how long. Also reviewed are the COBRA election process, premiums and payment, and required notices. Outcomes: Develop and follow a COBRA-compliant process. Who Should Attend: HR Professionals, Benefit and Risk Managers Sep 23 (DN) 8:30-11:30 $125 Upcoming Date Dec 4 (DN)

Discrimination in the Workplace: The Law of EEO * HRCI This is an overview of federal and state civil rights laws, along with practical tips employers can implement to reduce exposure for discrimination charges. Participants apply a knowledge of EEO law to real-life scenarios, after learning what constitutes employment discrimination. Preventing claims and responding to employee complaints are also discussed, along with how to protect against retaliation complaints and recent legal developments in discrimination law. Outcomes: Understand EEOC processes and theories of discrimination to prevent claims. Who Should Attend: HR Professionals, Managers and Supervisors Sep 9 (FC), Oct 8 (DN) 8:30-3:30 $175 Drug and Alcohol: DOT/Federal Motor Carrier Drug and Alcohol Testing Regulations This class certifies supervisors for Department of Transportation (DOT) mandated drug and alcohol testing procedures, and includes determination of reasonable suspicion, and detection of physical, behavioral, speech, and performance indicators of alcohol and drug misuse. Policy considerations are reviewed, as is acquiring drug and alcohol testing information from previous employers. Outcomes: Certification for detecting signs of misuse and following proper procedures. Who Should Attend: All levels of management in the transportation industry Sep 9 (GJ) 8:30-12:30 $125 Upcoming Date Nov 7 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 3

September-October 2014

303.894.6732 | registration@msec.org | MSEC.org

EMPLOYMENT LAW & LABOR RELATIONS ISSUES

LEGAL COMPLIANCE

Drug and Alcohol: Substance Abuse—Detection, Drug Testing, and Policy Development HRCI Participants learn important considerations, the type of testing best for the workforce, how to draft and communicate an effective policy, FMLA and ADA testing policy issues, and how to deal with abuse at work, including documenting changes in performance and behavior, coaching, counseling, and correcting behavior. Outcomes: Detect the signs of substance abuse and handle it when it happens at your workplace. Who Should Attend: Managers, Supervisors, and Driver Supervisors Oct 15 (DN) 8:30-12:00 $125

Harassment Prevention for Managers and Supervisors * HRCI Participants learn about the meaning of the term “hostile work environment,” and the difference between inappropriate conduct and illegal harassment, along with how to respond properly and prevent retaliation claims. Especially helpful are strategies to reduce employer liability, what behavior may lead to illegal harassment, and how to prevent retaliation claims. Outcomes: Understand how to respond to and stop harassment at your workplace. Who Should Attend: HR Professionals, Managers, and Supervisors Sep 4 (DN), Sep 16 (AZ) 8:30-11:30 $125

FMLA: A Guide for Human Resources * HRCI Participants gain needed information to comply with this law including “serious health condition,” employee notice requirements, and managing intermittent leave. Also discussed are administering attendance policies, military situations, and a review of policy requirements and FMLA forms. Outcomes: Successfully administer FMLA leaves at the workplace. Who Should Attend: HR Professionals and Legal Staff Sep 17 (FC), Oct 17 (DN) 8:30-3:00 $175

Upcoming Date Nov 18 (DN)

Upcoming Date Nov 13 (AZ)

Revised! Garnishments and Income Withholding Orders * HRCI Garnishments and other orders are complicated. This class teaches what a valid garnishment is and what types of garnishments attach to employee wages. It also covers how forms of garnishments differ from one another, discusses tax levies and student loan garnishments, and reviews employer obligations for health insurance and national medical support orders. Outcomes: Respond to garnishments and income assignments properly. Who Should Attend: HR Professionals, Payroll Staff Oct 21 (DN) 8:30-3:00 $175

HIPAA: Health Insurance Portability and Accountability Act * HRCI This is an overview of the privacy rules and portability requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the HITECH Act from a Human Resource perspective. The session will review key terms under the rules, including Protected Health Information (PHI), covered entities, and business associates. Also discussed are special enrollment rights, certificates of creditable coverage, and security requirements including reporting requirements for security breaches. Outcomes: Apply a clear understanding of legal requirements to workplace circumstances. Who Should Attend: HR Professionals, Benefit and Risk Managers Oct 6 (DN) 8:30-12:15 $125 Investigations in the Workplace * HRCI This class guides participants through the entire investigation process beginning with the notice of an issue, how to define it, and how to determine the employer’s responsibilities. Next is a discussion on planning the investigation, interviewing those with knowledge, and evaluating the evidence, including assessing credibility, communicating findings, and taking action. Outcomes: Recognize when an investigation is needed and how to proceed. Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Oct 7 (DN) 8:30-4:00 $175

Employment Law classes continued on page 5

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO

September-October 2014

LEGAL COMPLIANCE

EMPLOYMENT LAW & LABOR RELATIONS ISSUES

Investigations in the Workplace: Two-Day Workshop ** HRCI This two-day workshop is a combination of interactive role playing, mock investigation practice, lecture, and group discussion. Participants practice issue-spotting, interview documentation, and strategies for handling all investigation issues. When, what, how, and why to investigate is covered, along with the structure and content of investigation reports. Outcomes: Follow clear practices to successfully conduct investigations. Who Should Attend: HR Professionals, Legal Staff, and those responsible for investigations Sep 10-11 (DN) 8:30-4:00 $295

Managing the Ill or Injured Worker Under the ADA, FMLA, and Workers’ Compensation * HRCI This advanced seminar requires a knowledge of the Americans with Disabilities Act, Family and Medical Leave Act, and Workers’ Compensation Basics. Participants learn when a law is triggered, and what to do if more than one law applies. Additionally, the class will cover attendance, termination, compensation, benefit coverage, return-to-work, and light duty issues. Outcomes: Understand how the complex requirements of each law interact, and develop practical ways to address concerns. Who Should Attend: HR Professionals, Managers, and Supervisors Oct 27 (DN) 8:30-3:00 $175

Upcoming Dates Nov 17-18 (DN)

Upcoming Dates Nov 13 (CS), Dec 11 (AZ)

Legal Issues in Managing Employees for Governments and Special Districts * HRCI This seminar reviews key federal and state laws affecting employment decisions of local government, special districts, and quasi-governmental agencies. It covers constitutional and due process concerns, along with the Open Records Act, that apply to public sector employers. Also covered are legal topics relating to interviewing and selection, civil rights, medical and safety Issues, pay practices, and separation and discharge. Outcomes: Make legally informed management decisions in a government and quasi-government environment. Who Should Attend: Public Sector or Governmental HR Professionals, Managers, and Supervisors Oct 23 (DN) 8:30-4:00 $235

Mediation Certificate Program In this course, participants practice mediation skills including negotiation, framing and reframing, raising conflict constructively, dealing with deadlocks, working with attorneys and other advocates, and resolving ethical dilemmas. The mediation process and the difference between arbitration, mediation, coaching, advocacy and counseling is explored. After completing this 40-hour mediation course, participants will receive a Certificate of Completion from MSEX, satisfying the entry-level requirements of a Professional Mediator. Outcomes: Implement practical mediation skills through interactive study including live practice. Who Should Attend: Those who must resolve conflict in the workplace Oct 27-31 (DN) 8:30-4:30 $1,450

Legal Issues in Managing Employees for Supervisors and Managers * HRCI This seminar reviews key federal and state laws affecting the employment decisions that managers and supervisors make. It walks participants through issues such as employment-at-will, and the importance of understanding employee handbooks. Also covered are legal topics relating to interviewing and selection, civil rights, safety issues, pay practices, and termination. Outcomes: Make legally informed management decisions in managerial and supervisory roles. (Includes a copy of the MSEC Blue Book: Employment Law Resource)

Who Should Attend: Managers and Supervisors Sep 30 (DN), Oct 7 (AZ) 8:30-4:00 Upcoming Date Dec 3 (DN)

$235

National Labor Relations Act and Non-Union Workplaces, What You Don’t Know Can Hurt You ** HRCI Is the social media policy in your employee handbook an Unfair Labor Practice? If an employee is terminated, can the National Labor Relations Board force you to reinstate the employee or pay back wages? This half-day class focuses on labor laws, agency rules, and cases that apply to non-union workplaces, and will highlight current trends in NLRB policy and Unfair Labor Practices process. Outcomes: Protect your organization against claims from non-union employees. Who Should Attend: HR Professionals, Managers, Supervisors, and in-house Counsel Sep 4 (DN) 8:30-12:00 $125 Upcoming Date Nov 7 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 5

September-October 2014

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EMPLOYMENT LAW & LABOR RELATIONS ISSUES

LEGAL COMPLIANCE

* The Employment Law Certificate Program OSHA: Recordkeeping Requirements—How Do They These classes can also be taken as part of the Employment Law Affect You? HRCI certificate program. This certificate is designed to help you with This seminar covers proper recording of injuries and illnesses and a clear framework of laws impacting the workplace. reviews the major recordkeeping requirements. OSHA recordkeeping is complicated. If done well, it can set a positive tone for OSHA’s review of **The Labor Relations Certificate Program an organization. Participants will learn how to create a good impression by learning why recordkeeping is necessary, who must recordkeep, These classes can also be taken as part of the Labor Relations certificate the criteria and classifications for recordable injuries and illnesses, and program. This program is for those who want a deeper understanding how to fill in OSHA forms 300, 300-A and 301. of labor law and union issues. Outcomes: Manage your records properly and with confidence. Who Should Attend: Personnel responsible OSHA forms 300, 300-A and 301, and medical/exposure records Oct 28 (DN) 8:30-3:30 $175 Workers’ Compensation Basics * HRCI Participants are introduced to the basic provisions and procedures of the Colorado Workers’ Compensation Act. Coverage under the Act is explored, along with the employer’s obligation, ensuring compliance, and avoiding penalties. Benefits awarded by the act are explained, along with when an injury is compensable, and limitations on mental or emotional stress benefit awards. Outcomes: Properly report and investigate work related injuries and close claims. Who Should Attend: HR Professionals and those handling workers’ compensation claims Sep 26 (DN), Oct 21 (FC) 8:30-4:00 $195 Workers’ Compensation: The Advanced Workshop * HRCI This session provides managers and administrators with information to properly manage injured workers in order to maintain productivity within the bounds of the Colorado Workers’ Compensation Act. Participants learn answers to common problems surrounding the management of workers’ compensation claims, including return to work solutions, leave policies, who is and is not an independent contractor, terminating the injured worker to avoid retaliation, doctor appointments, recreational activities, and cost containment. Outcomes: Administering complex claims and tackling day-to-day issues. Who Should Attend: Workers’ compensation specialists and anyone with workers’ compensation responsibilities. Oct 24 (DN) 8:30-12:30 $125

September-October 2014

COMPENSATION & BENEFITS Benefit Administration: FSAs, HSAs, and HRAs Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and Health Reimbursement Arrangements (HRAs) can offer significant tax savings for both employees and the organization. This class will focus on comparing plan features and determine which model is best for your organization, helping to recognize legal requirements such as HIPAA, COBRA, and ERISA, and acquiring the latest information on adoption trends. We will end with identifying the impact of Health Care reform on FSAs, HSAs, and HRAs Outcomes: Gain knowledge on the legal, design, implementation, and administration aspects of the various types of reimbursement accounts. Who Should Attend: Benefit Consultants, Managers, and Administrators responsible for health insurance benefits Oct 2 (DN) 8:30-4:00 $175 Benefit Administration: The Basics from A to Z HRCI Participants learn the basic concepts of employer-sponsored benefits including health and welfare, retirement, and medical reimbursement plans. The course includes up-to-date and relevant basic design, legal issues, and administrative considerations. Individuals participate in skill-building exercises to enhance their understanding of the material, including the role of benefits in a total rewards strategy, design concepts, funding, mandated benefits, and compliance with federal laws, including health care reform. Outcomes: Understand basic design concepts regarding benefit administration, from retirement to health and medical spending programs. Who Should Attend: HR Generalists, new Benefit Specialists, and anyone wanting an update Oct 23-24 (DN) 8:30-4:00 $295 Benefit Administration: The Basics from A to Z for Public Employers HRCI Individuals will participate in skill-building exercises to enhance their understanding of the material. This class will cover administration and design, the role of benefits in a total rewards strategy, funding, mandated benefits, and federal laws, including Health Care Reform and health plan options. Outcomes: Understand the basic concepts in all benefit areas. This class focuses on the unique needs of the public sector and religious organizations. Who Should Attend: HR Professionals working for government entities responsible for planning, administering, and communicating employee benefits plans. Participants should have 0-3 years of experience in benefits related functions. Sep 11-12 (DN) 8:30-4:00 $295

September-October 2014

FREE! Colorado Compensation Survey Briefing HRCI Come to our free briefing to learn how to use our survey data in your compensation plans. We will cover: • Salary comparisons by industry and employment size • Historical trends • Current compensation practices • 2014 Pay increase projections • Colorado economic overview Outcomes: Use MSEC salary and benefit compensation data to make important strategic compensation decisions. Who Should Attend: HR Professionals Sep 25 (CS) 2:00-4:00 FREE Compensation Administration I—Base Pay Design and Development HRCI This class will teach how to develop a Total Rewards philosophy and work with a compensation model that begins with job analysis and introduces internal job evaluation and external market pricing. In addition, elements including pay ranges and building a pay structure that focuses on business alignment will be covered. Hands-on exercises and group discussions assist participants in developing skills for creating, revising or maintaining base pay compensation plans. Outcomes: Understand compensation fundamentals and principles to apply in your workplace. Who Should Attend: HR Professionals, Compensation and Benefit Managers Sep 23-24 (CS), Oct 16-17 (DN) 8:30-3:30 $295 Upcoming Dates Dec 2-3 (DN)

Compensation Administration II: A Day in the Life of a Compensation Professional HRCI Through discussion and hands-on exercises, participants gain additional practical and in-depth knowledge. Emphasis is placed on aligning pay decisions with business objectives, current talent acquisition, and retention strategies. Topics include legal concerns, data sources, collection methodology, and data analysis, job matching, realignment of jobs for appropriate fit. Also covered are compression and equity problems, and communication challenges. Outcomes: Develop enhanced compensation knowledge and flexibility by exercising problem-solving skills to address a series of real-life scenarios. Who Should Attend: Compensation Professionals, Supervisors, and Managers who have taken the Compensation Administration I: Base Pay Design and Development class, or those who have a solid experience in compensation Sep 17 (DN) 8:30-4:30 $175

303.894.6732 | registration@msec.org | MSEC.org

COMPENSATION & BENEFITS Payroll Administration: The Ins and Outs Participants learn the basic concepts of the payroll field, including administration, new employee on-boarding, and recordkeeping. Common pitfalls to avoid such as mishandling W4’s and miscalculating an employee’s regular rate are discussed. Participants gain an understanding of how the payroll function affects and is affected by other parts of the organization inlcuding orientation and benefit administration. Outcomes: Gain insight and working knowledge of day-to-day payroll administration. Who Should Attend: HR Professionals and those overseeing payroll operations Oct 10 (DN) 8:30-12:00 $125 FREE! Salary Survey Data–Making Sense of the Numbers HRCI This session walks participants through questionnaire mechanics, survey methodology, what to look for when using surveys, and a specific look at MSEC surveys. The data presented is from Colorado companies and has been compiled and analyzed by MSEC survey department to meet the needs of our members. Outcomes: Understand the basics of collecting and interpreting wage and salary survey data. Who Should Attend: Personnel responsible for completion of MSEC questionnaires or using survey data. This session is especially useful to those new to this job responsibility. Sep 9 (DN) 8:30-11:30 FREE

Zoning Out On Health Care Reform? Tune Into Our:

The Learning Zone is a free, member only, on-line tool designed to help you through the Affordable Care Act maze. Your organization’s demographics drive the provisions that you must comply with. This tool allows you to enter your information and the relevant provisions are highlighted. Provision are further detailed with: • A comprehensive summary • Key points for understanding • Action steps to take to ensure compliance • A timeline with effective dates • As required access to relevant forms for documentation and submission • FAQ’s • Links to additional resources To access The Learning Zone, go to MSEC.org.

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO

September-October 2014

DEVELOPMENT

SUPPORT & ADMINISTRATIVE STAFF

Brush-Up English * Participants will have an overview of grammar, including the problems and pitfalls of modern language usage. These basics to be reviewed including parts of speech, subjectâ&#x20AC;&#x201C;verb agreement, proper pronouns, and plurals and possessives. Participants will learn to punctuate with confidence by studying the proper use of commas, semicolon, colon, apostrophes, and question marks. Outcomes: Write and edit for clarity, emphasis, and grammatical correctness. Who Should Attend: Employees responsible for preparing, editing, or reviewing written communications Sep 17-18 (DN) 8:30-3:30 $395 (Includes lunch) Upcoming Dates Nov 12-13 (DN)

Business Writing for Support Staff * Participants will develop writing skills from preparation to proofreading, including getting started, writing a document or composing an email, organizing for results, emphasizing main ideas, editing for clarity, and checking for errors. The seminar format includes exercises, individual guidance, and group discussion working with typical business documents: letters, reports, email, and procedures. Outcomes: Streamline the process from preparation to proofreading letters, memos, email, and other important business documents. Who Should Attend: Administrative Assistants and executive-level Support Staff Oct 28 (DN) 8:30-3:30 $205 Communicating In Difficult Situations for NonManagement Personnel * In this workshop, non-management personnel are encouraged to use their own tough on-the-job situations to practice and apply the skills they will be taught. Participants learn the principles and choices for handling difficult situations and how people signal issues and resolve conflicts. The Information Wheel tool is used to resolve conflicts, build relationships and teach how to listen to gain critical information to manage the situation. Outcomes: Learn practical talking and listening tools and strategies that can be put to immediate use. Who Should Attend: Non-management and support staff personnel faced with difficult people and situations. Oct 8-9 (DN) 8:30-4:00 $345

Lead Worker Training This seminar focuses on changing relationships for leads and group or team leaders, discussing the expectations and limitations of the position, and communication demands from employees and management. Participants learn the role of the lead worker and how to maximize the authority granted to lead workers. Communication skills are practiced, and instruction is offered to help engage employees and effectively train employees to complete necessary tasks. Outcomes: Understand the unique demands of a lead worker and perform more effectively. Who Should Attend: Leads, group leaders, work coordinators, and Assistant Supervisors Sep 25 (DN), Oct 17 (FC), Oct 29 (CS) 8:30-4:00 $175 Upcoming Dates Nov 25 (DN)

Leadership Skills and Strategies for Administrative Assistants * This newly designed seminar offers participants opportunities to reflect on personal core values that shape their leadership style and to learn skills and strategies for achieving success at the workplace. The material covered explains the difference between managers and leaders, clarifies personal values, identifies personal areas of excellence and areas for improvement while discussing personal and corporate role models, and the power of mentors. Outcomes: Learn the leadership skills needed to be successful and move your career forward. Who Should Attend: All levels of Administrative Assistants and Support Staff Sep 9 (DN) 8:30-4:30 $200 Practical Problem Solving for Support Staff * Participants assess their problem-solving style and choose the mode most appropriate to the problem. Participants will learn to identify the real problems and avoid wasting time, money, and energy on curing the symptoms. The class will cover generating a number of effective options to assure that the solutions are sound, get past assumptions, mental blocks, and habitual types of thinking that limit creativity. Outcomes: Go back to work ready to resolve thorny matters that arise each day. Who Should Attend: Administrative and Support Staff Oct 3 (DN) 8:30-4:30 $195

Upcoming Dates Dec 16-17 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 9

September-October 2014

303.894.6732 | registration@msec.org | MSEC.org

SUPPORT & ADMINISTRATIVE STAFF Priority Management: Working Sm@rt with Microsoft Outlook Computers are not required, but we recommend participants bring their laptops. Participants learn how to use more efficient tools, reconfigure Outlook to improve productivity, manage email effectively, and turn the calendar into a planning tool. Also covered are using Outlook to delegate tasks, document important communications, and store and retrieve information. An optional second and third phase provides productivity coaching and ongoing support for additional charges. Outcomes: Turn Microsoft Outlook into a personal assistant to help get things done. Who Should Attend: Everyone with access to Microsoft Outlook Sep 17 (DN) 8:30-3:30 $395 Upcoming Date Nov 12 (DN)

Self-Esteem: Why it Matters at Work * Self-esteem is a potent factor in determining a person’s capability, attitude, accomplishments, and effectiveness in the workplace. This unique program provides new awareness and techniques for developing self-esteem and establishes a foundation upon which self-esteem is built. Participants benefit from the information and opportunity to examine basic psychological needs, define self-image and self-esteem, eliminate destructive self-talk, and foster the capability to create successful work outcomes. Outcomes: Learn techniques for establishing a foundation of selfesteem, responsibility, accountability, and professional success. Who Should Attend: Anyone committed to developing a stronger selfimage, self-empowerment, increased self-respect, and self-confidence Sep 8-9 (DN) 8:30-4:00 $355 Telephone Imagery: Improving Customer Service Through Excellent Telephone Communication Skills * Participants learn the “how-to’s” of establishing a rapport using tips, tricks and techniques to develop a “can do” attitude, create a memorable image, conquer telephone etiquette basics, understand communication styles, and enhance listening skills. Understanding a customer’s preferred communication style (auditory, visual, or kinesthetic) to increase customer satisfaction and reinforce customer loyalty is also explored. Outcomes: Make a positive impression on your customers through understanding communication styles and enhancing listening skills. Who Should Attend: Anyone who works with customers over the phone Oct 10 (DN) 8:30-4:00 $200

DEVELOPMENT

Time Management for Support Staff: Creating Balance in Today’s Workplace * Participants learn effective tools for helping them manage their activities and priorities in a busy office. Time is spent clarifying values in order to spend more time on what matters most, defining what is likely to overwhelm the day, identifying personal and professional short- and long-term goals, establishing daily goals, prioritizing work to get the most important jobs done first, managing telephone interruptions, unraveling miscommunication and unclear directions, and creating an action plan to manage all the important roles and tasks. Outcomes: Identify short- and long-term priorities and spend less energy on time wasters and more time on important tasks. Who Should Attend: Support Staff Oct 21 (DN) 8:30-4:00 $195 Upcoming Date Dec 9 (DN)

Workplace Respect This valuable course offers an opportunity to investigate some root causes of disrespect and unclear personal boundaries. Participants gain awareness and communication tools to create a better understanding of each person’s version of respect so that it can be mutually exchanged. Clarity about what it means to interact with co-workers in a respectful manner and how to more graciously ask for respect from them is covered. Outcomes: Use communication tools to create mutual understanding between co-workers. Who Should Attend: Any employee who would like to learn the behaviors to foster workplace respect. Oct 9 (DN) 8:30-12:30 $125 Upcoming Dates Nov 11(FC), Dec 5 (DN)

* The Support Staff/Administrative Assistant Certificate Program These classes can also be taken as part of the Support Staff certificate program. This program offers training to help support and administrative staff work effectively with supervisors and customers while meeting organizational goals and personal development needs.

September-October 2014

DEVELOPMENT

COMMUNICATION

Communication Feedback: Know Thyself * Each participant receives an individual personal style report based on surveys from five individuals they select plus themselves. This “self plus others” report format provides a comprehensive description including individualized concrete suggestions. This is the foundation for the class, allowing participants to learn how to recognize others’ communication preferences and build the skills to work effectively with all. (Pre-work is required—2 weeks advance registration required.)

Outcomes: Understand how others perceive you and learn how to effectively adapt your communication. Who Should Attend: Managers and Supervisors, Employees Sep 8-9 (DN) 8:30-4:00 $445 (Includes personal style report)

(A $140 charge is added to the standard 25% for cancellations less than 7 days)

Upcoming Dates Nov 13-14 (DN)

Communication Tools for Maximizing Performance * Participants improve their ability to understand people better, turn on or off emotions in different circumstances, and develop and maintain trust, rapport, and influence with others. How to deal with difficult people and situations by learning, thinking in an outcome-oriented way, and discovering what is important to another person or group is explored. Also reviewed is how to gather and organize information systematically to clarify problematic situations and to identify clear goals. Outcomes: Put into action practical communication methods, skills, and techniques. (A follow up study guide is provided to practice the skills taught.) Who Should Attend: Employees and Managers whose success depends on the ability to relate to others Oct 9-10 (DN) 8:30-3:30 $355 Upcoming Dates Dec 4-5 (DN)

Conflict: Self-Management * This session begins by defining the nature of conflict and then addressing how to build skills for constructive resolution by creating an effective environment and developing compromises for mutual benefit. Participants learn about their personal response to conflict through the assessment of conflict styles, identifying alternative strategies, and conveying understanding. Outcomes: Understand conflict patterns and acquire skills for responding constructively to conflict. (Includes conflict style assessment) Who Should Attend: Managers, Supervisors, and Employees Sep 29 (DN), Oct 23 (DN) 8:30-4:30 $175 Upcoming Date Nov 19 (DN)

Cultivating Your Listening Skills: Listening to Understand * Through a helpful assessment tool and thought-provoking activities, class participants will address their unique habits and improve listening skills in three dimensions of a listening model: staying focused, capturing the message and helping the speaker. Uncovering personal barriers and obstacles to focused listening, assessing their own listening style and approach and applying the skills of following, reflecting and attending in a variety of listening situations are also reviewed. Outcomes: Use the power of listening to become more effective and productive. Who Should Attend: All levels of professional and management personnel who wish to assess and improve their listening skills Sep 18 (AZ), Sep 29 (DN) 8:30-4:30 $175 Developing and Maintaining Trust in the Workplace * This class is designed to help understand how to build trust and how that impacts relationships with your co-workers, managers, and customers. Participants explore the meaning of trust and measure individual skill levels in building trust. Participants develop strategic skills to build trust in the workplace, identify what trust is and its impact on the work environment, and use skills to rebuild trust and re-frame difficult messages. Outcomes: Increase skill levels in building trust through instruction, reflection, and class exercises. Who Should Attend: Employees wanting to develop more effective relationships with others. Sep 12 (DN), Oct 8 (FC) 8:30-4:00 $175 Upcoming Date Nov 18 (DN)

Developing Interpersonal Communication Skills * This three-day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex communication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Outcomes: Develop an action plan to implement changes to communicate more effectively. Who Should Attend: Employees, Managers, and Supervisors Sep 23-25 (DN), Oct 28-30 (DN) 8:30-3:30 $420 Upcoming Dates Dec 9-11 (CS)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 11

September-October 2014

303.894.6732 | registration@msec.org | MSEC.org

COMMUNICATION

DEVELOPMENT

Email: What to Do Before You Hit Send Participants learn what to consider before writing an email and determine if email is the best way to deliver the message. Email composition will be covered, including useful subject lines, what is unimportant, and organizing for readability. The class will cover avoiding the pitfalls of vague information, insults to the reader, and emoticons, sarcasm, and inappropriate tone, along with legal and privacy issues. Outcomes: Ensure that email messages are effective and receive attention. Who Should Attend: Managers, Supervisors, and Employees Sep 10 (CS), Oct 9 (DN) 8:30-3:30 $205

Group Facilitation Skills HRCI This session begins by defining facilitation and distinguishing facilitation skills from the role of the facilitator. Participants learn the balance between leading and facilitating by practicing key facilitation skills and identifying and establishing group norms during facilitations. Skills including, observing group dynamics and learning intervention techniques in response are discussed, to help maintain an environment conducive to maximum interaction and productivity. Outcomes: Develop the observation and intervention techniques that make an effective facilitator. Who Should Attend: Trainers, Supervisors, and Managers Sep 4-5 (DN) 8:30-4:30 $295

Enneagram: Leveraging the Power of Personality Our personality is a set of habitual patterns and coping strategies built up over a lifetime. Understanding the motivations and strategies for each Enneagram Type gives us the freedom to change our reactions in any given situation. Participants in this course identify their TYPE and learn strategies that can be used to better communicate with others; learn techniques to adapt behavior to change the outcome of real life situations; and understand the nine distinct ways of seeing and interacting with the world. Outcomes: Change the outcome of real life situations through the Enneagram Personality System. Who Should Attend: Anyone interested in improving their selfknowledge and having more successful interactions with others. Sep 12 (DN) 8:30-4:00 $195

Upcoming Dates Nov 6-7 (DN)

Generations: Working Together * HRCI Participants will learn to recognize the unique needs of different generations in the workforce. The course will examine the impact of historical and cultural factors on generational outlook. Participants will be taught how to identify each generationâ&#x20AC;&#x2122;s preferences for communication, development, and work culture and practice adapting communication styles to interact more effectively with members of different generations. Outcomes: Build stronger teams by working more effectively with members of all generations. Who Should Attend: Managers, Supervisors, Support Staff, and HR Professionals Oct 10 (DN) 8:30-4:30 $175

Writing Proposals That Win HRCI One of the key elements to successful proposals is creating and using a Requirements Traceability/Compliance Matrix (RTM/RCM). Participants will use this format and work with an actual request for proposal. The differences in RFIs, RFPs, draft RFPs, RFQs, RFCs, IFBs, SOQs, and other proposal-related documents are explained, along with determining and developing the format, the proposal components and requirements through the creation of a requirements matrix, templates and other tools which are used in the class. Outcomes: Write logical, complete proposals in a time-effective, process- oriented manner. Who Should Attend: Employees involved in writing proposals or analyzing RFPs Sep 26 (DN) 8:30-12:00 $150

* The Communication Mastery Certificate Program These classes can be taken as a part of the Communication Mastery certificate program. Our Communication Mastery Certificate explores all aspects of workplace interactions and helps develop a process for building loyalty through effective communication.

Upcoming Date Dec 10 (DN)

September-October 2014

DEVELOPMENT

TRAINING & PERSONAL DEVELOPMENT

Accounting for Non-Accountants This course is for those who must understand fiscal information. Participants will gain skills to know what data are important to collect and monitor, how to analyze and report the data to justify arguments, and how to strengthen your reputation as someone who can appreciate the larger financial picture. This is accomplished through group discussion, problem-solving exercises, real business examples, and hands-on practice. Outcomes: Strengthen your reputation as someone who can appreciate and address the larger financial picture. Who Should Attend: Business owners, human resources professionals, managers, and others who are involved in financial decision-making in their organizations Oct 21-22 (DN) 8:30-3:00 $295 Advanced Practicum for Experienced Trainers * HRCI This session provides experienced trainers with an opportunity to prepare and deliver a practice-training module and receive feedback from peers. Using their own materials, participants will deliver a 20-25 minute module of training. The class discusses elements related to the development of the training, including their needs assessment, design, and evaluation process. Those attending can pose problems or concerns for their peers to address. (Participants must register at least one week in advance to allow enough time for preparation. Guidelines for the module will be sent one week prior to class.)

Outcomes: Learn training methods from peers and continue to develop your skills. Who Should Attend: Trainers with at least two years of experience, who have been involved in all aspects of training from assessment through evaluation. Oct 14 (DN) 8:30-4:30 $195

Developing Presentation Skills * Participants will focus on skill-building by designing and delivering two presentations and receiving both class and instructor feedback. Presentations will be recorded. The principles of public speaking are explored including presentation design, style, and delivery techniques, and visual aids. There is time allotted for practice and feedback, impromptu presentations, informational presentations, persuasive presentations, and instructional presentations. Outcomes: Deliver an effective presentation to audiences ranging from peers to the executive management team. (*This three-day course provides practice and feedback, and all three days must be attended.)

Who Should Attend: Individuals with limited experience or those who wish to improve their confidence level in front of groups (Class size

Emotional Intelligence at Work Emotional Quotient (EQ) is learning how to consciously utilize your emotions to create optimal results in your relationships with yourself and others. Time is spent building emotional literacy, recognizing patterns, applying consequential thinking, and expanding key relationship skills. Participants learn to develop the five EQ Competencies, including self-awareness, self-regulation, self-motivation, empathy, and relationship skills, and assess their own emotional intelligence through use of a comprehensive assessment. (Includes assessment) Outcomes: Raise your Emotional Quotient at work. Who Should Attend: Formal and informal leaders in organizations desiring greater effectiveness Oct 15-16 (DN) 8:30-4:30 $345 Myers-Briggs: An Interpretation of Personal Style * Participants learn to understand and interpret the Myers-Briggs Type IndicatorÂŽ (MBTI), including the qualities of extroversion and introversion, sensing and intuiting, thinking and feeling, and judging and perceiving. Participants learn how to use the types to build upon personal preferences, communicate with others, understand team dynamics, and how to problem-solve in difficult group situations. Outcomes: Improve your working relationships and enhance your interaction with others. Who Should Attend: Anyone who wants to understand personality preferences and work more effectively with others Note: This class requires pre-work which will be sent directly to the participant prior to the seminar. It is suggested that individuals register at least 2 weeks prior to the class.

Oct 16 (DN) 8:30-4:30

$210

Negotiation for Win/Win Results * HRCI Do you have professional conversations involving conflicting needs and wants? Then, like it or not, you are engaging in negotiations. Participants experience all phases of the negotiation process including analysis, preparation, and discussion, through practical exercises and negotiating problems of varying degrees of difficulty. Mediation will also be analyzed and discussed. The approach of this seminar is to improve skills so that oneâ&#x20AC;&#x2122;s interests are achieved while preserving the relationship between the parties. Outcomes: Gain a strong foundation in negotiation practices for effective results. Who Should Attend: Anyone negotiating on behalf of an employer Sep 30 (DN) 8:30-3:00 $175 Upcoming Date Dec 2 (DN)

is limited to 10).

Sep 22-24 (DN) 8:30-4:30

$490 (Includes lunch)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 13

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303.894.6732 | registration@msec.org | MSEC.org

TRAINING & PERSONAL DEVELOPMENT The Selling Solutions Mind-Set This session teaches effective sales skills needed in todayâ&#x20AC;&#x2122;s world: consulting, problem solving, educating, and negotiating. The participants will learn to create and understand the sales mind-set, develop and improve questioning skills and listening skills, along with selling solutions instead of just products. The best practices in sales will also be reviewed. Outcomes: Follow a sales approach focused on solutions and customer development, along with products and services. Who Should Attend: Sales representatives new to the field, customer service representatives, sales assistants Oct 7 (DN) 8:30-4:00 $195 Technical Writing for the Real World Participants learn the elements and approaches to make documents clear and concise, how to manage sentence and paragraph lengths and structure to ensure clarity, and how to make technical materials understandable to less or nontechnical readers. This session covers appropriate words and jargon, tone, voice, and how to write to the interests and level of your targeted readers. Outcomes: Create policies, plans, reports, or proposals that are simple, clear, and concise. Who Should Attend: Employees and Managers seeking to improve technical writing skills Oct 17 (DN) 8:30-4:30 $195 Total Recall In this lively session, participants learn how to remember what they hear, recall foreign languages, technical data, scripts, and presentations, improve long-term and short-term name recall. Also discussed are different learning styles, roadblocks in study and how to head them off at the curve, and how to create an action plan to implement the new techniques and strategies covered. Outcomes: Improve memory in order to recall information and identify the roadblocks in retaining what has been learned. Who Should Attend: Anyone wanting to use their mind and memory more productively Sep 25 (DN) 8:30-4:00 $195

DEVELOPMENT

Who Should Attend: Those who prepare in-house training, deliver group training, or revise existing training packages. Oct 1-3(DN) 8:30-4:30 $495 (Includes lunch on days 2&3) Upcoming Dates Dec 2-4 (DN)

Training Needs Assessment and Evaluation * HRCI In this seminar, participants will explore various methods for creating appropriate needs assessments and evaluation strategies. Needs assessments are reviewed, including the importance of conducting one, the different types of needs, five different approaches, and what to do with the results. In addition, evaluating trainings will be covered and will include the four levels of evaluation, gathering and evaluating data, asking the right questions, and estimating training costs and the Return on Investment (ROI). Outcomes: Use selected needs assessment and evaluation tools as part of the design and delivery of training. Who Should Attend: Trainers, HR Professionals, Training Directors, and Managers responsible for measuring training effectiveness Oct 6-7 (DN) 8:30-4:00 $295 Training Skills for On-The-Job Trainers * HRCI This session provides a comprehensive approach to the creation of procedural manuals used in training one-on-one. Participants learn quick ways to update materials, uniformly train people to independently do a job, and how to certify and track learning progress that meets ISO requirements. Participants will deliver a 15-minute training module, requiring evening preparation to incorporate class information. Participants may adapt their own training materials for the course. (Participants receive a DVD copy of their presentation and a CD with templates to use in creating the training documentation.)

Outcomes: Use a systematic, comprehensive approach in the creation of procedural manuals to deliver high-impact training. Who Should Attend: Those responsible for technical or one-on-one training. (Class size is limited to 10, and participants must be able to attend all three days.)

Sep 17-19 (DN) 8:30-4:00 Days 1-2, 8:30-3:30 Day 3

$495

* The Trainer Certificate Program Train the Trainer * HRCI This course begins by teaching the principles of adult learning and the training cycle. Participants then develop and deliver part of a training program. Videotaping is included in order to help participants understand how their style can be most effective. Note: Participants will give

These classes can be taken as part of the Trainer certificate program. This certificate program increases trainersâ&#x20AC;&#x2122; skills so they can contribute to on-going success.

a 15-minute training module on the third day and may wish to bring a training program under development to class.

Outcomes: Deliver training to groups of three or more effectively and efficiently, with confidence that comes from practice in a training environment.

September-October 2014

DEVELOPMENT

SUPERVISION

Assertiveness Training for Managers * This powerful two-day program will focus on examining different styles of communication, and appropriate applications of those styles. Participants will learn to identify roadblocks to assertiveness in order to remove them. Three assessments are taken to determine participants’ degree of assertiveness, and those are used to build skills to boost self-confidence, achieve cooperation, provide effective feedback, and manage highly-charged situations. Outcomes: Leave with tools to use when leading others. Who Should Attend: Any leader wanting to be more effective when communicating with others Oct 16-17 (CS) 8:30-4:00 $295 Upcoming Dates Nov 13-14 (DN)

Business Basics * HRCI This seminar will provide an overview of the strategic planning, operations management, and quality tools used in today’s businesses. Instruction, exercises, and case studies are used to illustrate the fundamental concepts used by managers to make informed decisions. Understanding the role of strategic planning, scanning the business environment, analyzing internal vs. external environments, and conducting a S.W.O.T. analysis are all reviewed, along with other topics related to the fundamentals of business. Outcomes: Understand the building blocks of successful business practices. Who Should Attend: Entry-level Supervisors and those wanting an understanding of business fundamentals Oct 22 (DN) 8:30-4:30 $245 Business Writing for Managers Participants develop skills in planning, writing, and reviewing a variety of writing projects from email to short reports. This “hands-on” workshop includes class exercises, group discussion, and individual guidance, and reviews planning through recognizing the purpose, appraising the reader, and organizing ideas. Writing for the reader is discussed along with choosing the format, creating transitions, and emphasizing main ideas. Outcomes: Produce business documents that get positive results. Who Should Attend: Managers and Professionals who must use written communication Sep 9 (CS), Oct 16 (DN) 8:30-3:30 $205

Change Management: Building Resiliency ** HRCI Change in the workplace is inevitable and managers must lead their staff through changes. In this course, participants learn to differentiate between change and transition, use a three-phase transition model, and learn the action steps accompanying each phase of the model. Also discussed are the primary emotions and behaviors of people experiencing change, along with the information and support needed as people move through the change process. Outcomes: Build resiliency to manage yourself and others through necessary workplace changes. Who Should Attend: Managers, Supervisors, Leaders, or anyone managing change and transitions Sep 5 (DN) 8:30-12:30 $125 Upcoming Date Nov 25 (DN)

Coaching: Partnering for Performance ** This course explores supervision from the mind-set of a coach, where employee development is the focus, and where a partnership supportive of employee development is desired. Also covered are critical coaching skills necessary to enhance that partnership, and the tools and confidence needed to embrace the coaching role successfully. The presented coaching gives a solid framework for holding various types of coaching conversations. (Includes Coaching Process Questionnaire assessment)

Outcomes: Prepare, implement, and know when to follow-up, in order to support the coaching partnership. Who Should Attend: Managers, Supervisors, and Team Leads Sep 25 (AZ) 8:30-12:00, Sep 29-30 (DN) 8:30-4:00 $355 Upcoming Dates Nov 12-13 (FC)

Collaboration Skills: A Radical Approach to Problem Solving and Conflict Resolution ** Radical Collaboration® is a powerful interactive experience that guides participants in building effective partnerships, alliances, and relationships that work. Participants, through practice problemsolving in simulated and real-time situations, learn the dynamics of interpersonal relationships, build collaborative skills, understand the elements of building and maintaining long-term trusting climates, and develop skills establishing and solidifying partnerships and alliances key to professional success. (Includes lunch and cost of book) Outcomes: Use five essential skills to build strong alignments and greatly increase productivity and success in the workplace. Who Should Attend: Executives, Managers, Team Leaders and Members, OD and HR Professionals Sep 18-19 (DN) 8:30-4:30 $380

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 15

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SUPERVISION Communicating Effectively in Difficult Situations for Managers and Supervisors * In this class, participants learn to assess difficult situations, apply principles to handle complicated interpersonal matters, choose effective strategies for resolving difficulties, conduct one-to-one conversations, and process complicated team issues to bring about positive change. Participants receive their own I-SkillsZone workbook and a set of practical tools for learning and applying the I-SkillsZone system on the job. This includes a practical set of integrated maps, skills, and processes for dealing effectively with conflicted situations more collaboratively. (Includes cost of workbook)

Outcomes: Communicate effectively to improve productivity and results of your team. Who Should Attend: Managers and Supervisors Sep 10-11 (DN) 8:30-4:00 $495 Upcoming Dates Nov 4-5 (DN)

Conflict Strategies: Navigating Others Through Workplace Difficulties ** Participants identify appropriate intervention strategies, assess personal responses to conflict using a questionnaire, examine constructive and destructive responses to conflict, coach others in developing conflict management skills, and practice implementing a conflict facilitation model. Outcomes: Use critical conflict management tools to successfully navigate through conflict. (Includes Conflict Dynamics Profile assessment) Who Should Attend: HR Professionals, Managers, Supervisors, and Leaders Oct 2 (DN) 8:30-4:30 $205 Upcoming Date Dec 9 (AZ)

Creativity and Innovation: Inside the Box ** This session teaches the four dimensions of creativity: fluency, flexibility, elaboration, and originality. Participants can expand their perspective, generate insights, and hatch new ideas for application. Techniques and approaches for generating innovative yet practical ideas for solving problems by focusing on real time challenges such as product development, process improvement, operational efficiencies, expanding market share, increasing revenue, cost reduction strategies, and customer care are explored. Outcomes: Enhance your ability to create and innovate. Who Should Attend: Managers and Employees who work to foster a creative environment and stimulate innovation Oct 21 (DN) 8:30-4:30 $175

DEVELOPMENT

Delegation: A Strategy for Empowerment * This one-day course helps managers become master delegators â&#x20AC;&#x201D; and avoid being perceived as micro-managers--through exercises, discussions, and a case study. This program follows a clear and simple process for delegation by first identifying barriers to effective delegation, then setting delegation guidelines that will help your team get things get done, creating a management system that really works, and determining which delegation tools to apply to specific tasks. Outcomes: Delegate to empower team members to make their own decisions and help the entire group work more effectively. Who Should Attend: Managers and Supervisors Sep 30 (DN) 8:30-4:30 $175 Ethics for Business: People, Performance, and Principles ** HRCI This session discusses the importance of developing ethics awareness programs to create and reinforce a culture that encourages and rewards responsible and ethical decision making and behavior at all levels in the organization. Participants assess their organization in terms of ethical strengths and potential vulnerabilities to ethical breaches. A decision-making model will be introduced and applied to case studies by class participants. Outcomes: Reinforce a culture that encourages and rewards responsible, ethical decision-making. Who Should Attend: HR Professionals, Managers, and Supervisors responsible for ethics Oct 7 (CS) 8:30-12:00 $125 Upcoming Date Nov 6 (DN)

GOAL: Get Organized at Last! ** This class provides simple, easy-to-implement solutions to help you get control of workloads, contribute to the success of organizations, and increase value as an employee. Participants learn what to do with paper, manage email efficiently and effectively, learn Microsoft Outlook tips and tricks, and how to reduce interruptions and distractions. Also covered are scheduling and prioritizing how to do important tasks first, and how to follow up on assignments effectively. Outcomes: Improve organizational skills and increase productivity. Who Should Attend: Managers and Employees wanting to improve their organization skills at work Sep 16 (DN) 8:30-4:30 $245* * For $430 receive the seminar and 2-hour follow up coaching session on-site within the (DN) metro area)

Upcoming Date Nov 11 (DN)

Upcoming Date Nov 6 (AZ)

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SUPERVISION

Harvard Business Series Revisited: Managing Romance in the Office Office romance has challenged sexual mores at work. Under the prevailing norms of 40 years ago, a workplace affair meant a semiclandestine liaison between a male executive (married or unmarried) and a female secretary or assistant. Over the past few decades, sexual mores have become more flexible, and office romances are more likely to be out in the open. Six real-life examples of office romance will be covered in this case, and participants will have the opportunity to consider how well the parties to the romance conducted themselves in a business context and what leaders could have done to manage the situation. Outcomes: Know how to manage office romances Who Should Attend: Organizational Managers and Leaders, as well as anyone looking to increase their understanding of key business concepts, principles, and applications Sep 15 (DN) 8:30-11:30 $99 Leadership Through Influence ** Intensive and individualized influence skills training allows participants to â&#x20AC;&#x153;try onâ&#x20AC;? new techniques in a safe training environment. Team interaction exercises provide insight into how influence operates in team settings. Ten influence tactics give participants a spectrum of techniques to choose from, depending on their situation. The final exercise ties the program together by analyzing a work-specific situation, the influence, the goal, and the desired outcome, power bases, influence tactics, and approach plan. (Includes cost of LTI book and workbook) Outcomes: Effectively utilize your personal power to influence others. Who Should Attend: Non-managing professionals, high-level Leaders, Managers, Supervisors, Staff Personnel, and self-directed or traditional work team members Oct 20-21 (DN) 8:30-4:30 $455 Leadership: Why Would Anyone Want to Follow You? ** This course combines the best of behavioral and neurological science and experiential learning to help individuals become socially and emotionally smarter. It provides a framework, methodology, scientifically validated assessment, and direct experience for building the personal and relationship competencies required for creating high-trust relationships. It is also an introduction to the multiple applications of the FIRO-based Elements of Awareness including personal and interpersonal effectiveness, improving customer service, and resolving conflict. (Follow-up coaching is available for an additional fee.) Outcomes: Motivate, inspire, and energize the workforce. Who Should Attend: Managers and Supervisors Sep 23-24 (FC) 8:30-4:30 $390

Leading Teams * This class outlines how to set a direction for a team by assessing individual needs, recognizing stages of team development, and applying facilitative and directive leadership practices to support teams. Participants discuss and apply four different leader decision-making styles, practice moving teams toward group decision-making, and discuss a continuous improvement model to apply at your workplace. Outcomes: Develop skills to provide strategic direction and effective decision-making as the leader of a team. Who Should Attend: Managers and Supervisors, Team Leads, Lead Workers Oct 23 (DN) 8:30-4:30 $175 Revised! Managing From Your Strengths This program goes through an integrated process to identify and align all important factors, including defining personal excellence and leadership style, staging and goal setting for personal power, understanding personal preferences for getting work done, and driving values for the work group. Participants also consider career and life vision, empowerment assets, expanding options, building vision, making wise decisions, claiming and using their own perspective, and taking action using their own style. (Includes Myers-Briggs instrument and the book Lifestyles)

Outcomes: Assess behavior to gain an awareness of your impact, increasing the capacity to lead and motivate others. (Participants must register 3 weeks prior to this workshop).

Who Should Attend: Managers and Supervisors Oct 29-30 (DN) 8:30-4:30

$395

Managing in a Multi-Cultural Environment HRCI This class identifies some significant cultural differences, which can challenge the current way of management. The session focuses on the cultural values which create these differences in workplace behaviors as a means to accepting and utilizing them to build a strong, functioning workforce. Ideas are explored for managing and communicating in ways which all find motivational and supportive, and provide a broad framework of understanding which can be applied to employees from any culture within an organization. Outcomes: Understand cultural values which create differences in workplace behaviors as a means to accepting and using them to build a strong, functioning workforce. Who Should Attend: Supervisors and Managers working with a multicultural workforce. Sep 15 (DN) 8:30-4:30 $175

Upcoming Dates Nov 11-12 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 17

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SUPERVISION Managing Multiple Priorities * This practical seminar helps participants prepare for change in managing tasks, beginning with analyzing multiple assignments, identifying major priorities, determining what is important, and understanding payoffs versus priorities. Breaking out of “crisis management” is a goal of the class, providing tactics for handling multiple workloads and organizational tools to help keep focused. Also discussed are avoiding major time wasters and managing conflicting priorities or colleagues. Outcomes: Become more organized, make choices, gain cooperation from others, and prioritize to achieve results. Who Should Attend: Managers and Supervisors and others juggling multiple tasks Sep 25-26 (DN) 8:30-4:00 $355 Upcoming Dates Nov 20-21 (DN)

Managing Remote Employees As telecommuting becomes more popular, managers are faced with the challenge of building morale, loyalty, and results from employees they rarely see. This seminar focuses on skills managers need to be successful in this environment. Participants are introduced to a number of management tactics, including a performance matrix for accountability to help employees better target goals, how to identify employee performance levels and develop employees based on them, and, what employees want from remote managers. Outcomes: Gain the tools you need to successfully manage virtual teams of employees across locations. Who Should Attend: Managers and Supervisors with employees in multiple locations Sep 23 (DN) 8:30-4:30 $195 Managing Stress in the Work Environment * This class provides a comprehensive approach to managing stress including lifestyle balance, modifying behavior patterns, and enhancing physical awareness. Participants become more aware of their stress responses, creating a sense of choice and control over what happens to them, and achieving a greater sense of balance in their lives. This is done through Identifying sources of stress, recognizing response patterns, practicing methods for managing stress, and creating an action plan. (Participants are invited to dress comfortably) Outcomes: Gain awareness of stress and take steps to control it. Who Should Attend: Employees wanting control over the stress in their work environment Oct 9-10 (DN) 8:30-4:00 $295

DEVELOPMENT

Matrix Team Leadership Participants learn how to matrix the team into a “living system” of relationships that encourages interconnected communication and interdependent leadership. The matrixed team radically redefines feedback, moves away from limiting roles, and promotes differences. The class covers an introduction of basic systems theories applied to human behavior, discussion of the team as its own living organism, how to matrix the team, and how group roles are assigned, assumed, and distributed among team members. Outcome: Develop leadership skills to build the capacity toward a high performing team, using a systems theory model. Who Should Attend: Managers and Supervisors responsible for leading teams Oct 1-2 (DN) 8:30- 4:30 $345 Performance Documentation Skills for Supervisors * HRCI Participants will learn a simple performance documentation process and understand its importance in preventing legal claims. Using proven techniques, participants will practice writing and maintaining job-related performance documentation. The seminar will focus on how the current legal climate affects supervision, as well as the “howto’s” of documenting employee actions. Outcomes: Develop strong practices, follow a clear process, and avoid potential pitfalls when documenting discipline. Who Should Attend: HR Professionals, Managers, and Supervisors Oct 14 (DN) 8:30-12:00, Oct 30 (AZ) 1:00-4:30 $125 New! Performance Management: Managing Employee Development HRCI Participants learn their role in supporting employees in the career management process and the tools to conduct a successful development discussion. How employee development fits into performance management is explained, along with the organization’s, manager’s, and employee’s role in the process, while exploring successful avenues to employee development. Also outlined are steps in the career management process and how to prepare and conduct a developmental discussion. Outcomes: Prepare and conduct employee development discussions as part of the performance management process. Who Should Attend: HR Professionals, Managers, and Supervisors Oct 16 (DN) 8:30-4:00 $175

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SUPERVISION

Performance Management: Setting the Stage for Success HRCI This class provides the skills to manage employee performance as an ongoing process and ties the supervisory role to employee and organizational success. Participants learn the essential skills needed to set clear expectations and document key performance behaviors and results, as well as provide ongoing coaching and feedback to employees. Preparing and conducting the appraisal discussion for optimal results is also a part of this class. Outcomes: Manage employee performance as an ongoing process and tie it to employee and organizational success. Who Should Attend: Managers and Supervisors Sep 24 (DN), Oct 14 (FC) 8:30-4:00 $175 Oct 30 (AZ) 8:30-12:00 Upcoming Date Nov 19 (DN)

Problem Solving Skills * Participants experience a four-part problem-solving model. Each phase of the model is explored and integrated with opportunities for specific skill development and exposure to tools that support the problem solving process. The process begins with selecting the correct problem to work on, moves into defining causes and effects, then generating alternatives, and, finally, implementing the solution(s). Throughout the session identifying barriers and roadblocks to effective problem solving, and assessing participants’ current problemsolving style and approach are explored. Outcomes: Generate alternatives and implement the best solution. Who Should Attend: HR Professionals, Managers, and Supervisors Oct 24 (DN) 8:30-4:30 $175 Project Management I: Foundations ** Participants use a realistic case study and exercises to provide handson use of the tools and techniques. There is a project management overview of the Project Management Institute (PMI), Project Management Body of Knowledge (PMBOK), and Project Initiation. Project Planning is discussed, which includes a management plan, a work breakdown structure, and the constraints of scope, cost, and schedule. Also explored are budgeting, staffing, reporting, and closing the project. Outcomes: Keep projects on schedule with proper planning and reduce frustration. Who Should Attend: Project Managers, members of project teams, and Managers of functional areas Sep 10-11 (DN) 8:30-4:30 $345 (Includes lunch)

Project Management II: Intermediate/Advanced ** This class provides a project management framework and advanced tools and techniques to help manage projects. Participants are taught to identify stakeholders, and then learn earned-value management, estimating, budgeting, risk management, and staffing the project. Additionally interpersonal skills for effective project management, project performance and variance reporting, managing issues and quality along with vendor management are explored. Outcomes: Initiate, plan, manage, control, and close projects effectively. Who Should Attend: New and experienced project managers, managers of functional areas who deal with project managers. Note: Project Management I: Foundations should be taken as a prerequisite to this course.

Oct 22-23 (DN) 8:30-4:30

$345

Project Planning: Using Logic Models to Facilitate Projects ** HRCI This course is designed for those with a basic understanding of managing projects who want to better communicate the “WHY” of the project to key players. Participants learn the Logic Model’s rules through samples and critique, a test case, and ancillary tools. Practical information, hands-on exercises, and group discussions will help participants learn to keep projects on track, and communicate in powerful ways to stakeholders. Outcomes: Use a logic model to get projects started, keep them on track, and finish them successfully. Who Should Attend: Mid- or upper-level Managers, staff that coordinate projects or lead project teams Oct 3 (DN) 8:30-12:30 $150 SKILLSCOPE: A Multi-Rater Assessment Tool for Supervisors and Managers * This session includes the comprehensive instrument, called SKILLSCOPE, which assesses participants’ strengths and developmental needs. It provides feedback from peers, direct reports, and superiors, and a clear method for interpreting that feedback. The SKILLSCOPE report is confidential and anonymous. The results of this developmental tool are given only to the participant. (Note: Registration is due six weeks prior to the seminar, and questionnaires no less than three weeks. Cancellation must be received within fourteen (14) days prior to the seminar.) (If the pre-work is accessed, a $160 assessment fee will be charged)

Outcomes: Identify key competencies and behaviors that lead to supervisory and management success. Who Should Attend: Managers and Supervisors Sep 26 (DN) 8:30-12:00 $320

Upcoming Dates Nov 19-20 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 19

September-October 2014

303.894.6732 | registration@msec.org | MSEC.org

SUPERVISION Succession Planning: Are You Prepared? HRCI Where would your organization be if you lost your key leaders? This half-day fundamental class will address some of the most important aspects of succession planning. By attending the class, participants will be able to develop a business case for succession planning, increase their knowledge about the types of succession plans, use tools to help identify leadership competencies, determine what kind of leaders the organization needs, and then identify high potential, agile learners. Outcomes: Understand the aspects of succession planning from attracting, retaining, and engaging critical talent. Who Should Attend: Individuals interested in succession planning and seeking the fundamentals Sep 22 (DN) 8:30-12:00 $125 Supervision: Core Competencies * Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, enhance listening, and practice delivering effective feedback. Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results. Who Should Attend: Managers and Supervisors Sep 4-5 (DN), Sep 10-11 (AZ) 8:30-4:30 $295 Sep 22-23 (DN), Oct 7-8 (DN), Oct 15-16 (GJ), Oct 23-24 (DN) Upcoming Dates Nov 20-21 (DN), Dec 3-4 (CS), Dec 10-11 (DN) Supervision: Is it For Me? * The class highlights changes in types of responsibility, relationships with peers, friends, and management, along with personal challenges that often go along with a promotion to supervision. This is a discussion seminar in which participants focus primarily on the critical differences between non-supervisory and supervisory roles, and consider the role and duties of a supervisor, how to make the transition to supervision while planning for success in the transition. Outcomes: Learn whether a supervisory role would be a good fit, and how to approach such a role. Who Should Attend: Anyone contemplating a supervisory role Sep 16 (DN) 8:30-4:00 $175

DEVELOPMENT

Supervision: Your First 90 Days—How to Survive This is a great course for those new to supervision. In this hands-on course, participants explore the differences between managing and leading. A Supervisory Skills assessment is used to find gaps in select leadership skills, including guiding and organizing the work, developing staff, and managing performance and relationships. Outcomes: Leave the class with an action plan to implement when returning to the workplace. (Participants use a “Supervisory Skills Assessment”) Who Should Attend: New Managers and Supervisors Oct 20 (DN) 8:30-4:30 $175 Time Management for Managers: Creating Balance at Work and Home Based on the latest concepts from Stephen Covey, David Allen, Donald Whetmore, and Julie Morgenstern, participants explore the connection between leadership, management, and time management. Participants then learn how to focus on activities on a daily basis. Recognizing how time is spent by identifying top five personal time wasters, and discovering ways to control or eliminate them is explained. Outcomes: Focus on priorities, get organized, and stay on track by organizing yourself and others. Who Should Attend: Managers and Supervisors Sep 15 (DN) 8:30-4:30 $195

* The Supervision Certificate Program These classes can be taken as a part of the Supervisor certificate program. This program builds skills and knowledge on the following topics: motivation, communication, and employee development.

** The Advanced Supervision Certificate Program These classes can be taken as a part of the Advanced Supervision certificate program. As you continue to develop your management skills, this program offers the next step of advancement and expands your capacity to lead.

September-October 2014

STAFFING

CORE & STRATEGIC HUMAN RESOURCE TRAINING

Employee Handbooks: Revising or Developing * This seminar helps to develop a handbook reflective of an organization. Topics include the pros and cons of an employee handbook, preserving “at-will” employment, and reflecting the workplace culture. Also reviewed are an employee handbook versus a policy manual, what to include and what to exclude, appropriate style and language, and communicating and maintaining the handbook. Outcomes: Follow a clear process in order to develop or revise an employee handbook. Who Should Attend: HR Professionals responsible for the draft and upkeep of an employee handbook Sep 16 (DN), Oct 28 (FC) 8:30-12:00 $125 Upcoming Date Dec 5 (DN)

Revised! Fundamentals of Human Resource Management: Key Steps in Getting Started HRCI This seminar is for those solely responsible for the operations of Human Resources, or as a refresher for professionals wanting to expand their knowledge. The role of linking human resources to business success is explored by examining recruiting and retention, orientation, recordkeeping, HR measurement, performance management, employment law, compensation, and benefits. Outcomes: Learn practical ways the Human Resource practitioner can contribute to the organization’s success. Who Should Attend: HR Professionals who are newer to the role Sep 23-24 (DN) 8:30-4:00 $355

HR Strategic Planning: Building Organizational Capability * HRCI In this hands-on class, participants learn to create an HR strategic plan. It begins by exploring how organizations compete; we then discuss how they define success, as well their mission, vision, values, goals, and business strategy. Throughout the class we outline how to create an HR strategic plan and appropriate means to monitor and measure plan progress. This includes understanding and evaluating the business environment, aligning and integrating HR and organizational strategy, and analyzing current effectiveness and needs. Finally, problems are identified, and solutions are implemented. Outcomes: Create a plan to develop and sustain high performance that is in line with your organization’s mission, values, and goals. Who Should Attend: HR Professionals and Business Owners Sep 16 (CS) 8:30-4:00 $175 Upcoming Date Nov 4 (DN)

(Includes a copy of the MSEC Blue Book: Employment Law Resource)

Interviewing and Hiring I * HRCI This session is a step-by-step approach for planning, conducting, and evaluating a structured, behavioral interview. This interactive format combines lecture, video, exercises, and discussion. Participants follow an interview plan, analyze applications, conduct behavioral interviews, and select the best candidate. Outcomes: Ask effective, legally-compliant questions to successfully interview your next applicant. Who Should Attend: HR Professionals, Managers, and Supervisors Sep 18 (DN), Oct 7 (DN) 8:30-4:00 $175

Upcoming Dates Nov 4-5 (AZ), Dec 10-11 (DN)

Upcoming Date Nov 20 (DN)

Revised! HR Metrics and Analytics: Focusing on What is Important * HRCI Participants learn how to enhance HR’s value using data, statistics and analytics. In this session, participants will be provided with formulas and calculators and given the opportunity to apply measurement concepts to realistic business scenarios and problem solving activities. In this way, those attending learn the importance of HR metrics, define measurement literacy, identify the right metrics, connect HR programs to productivity and profitability, and use data, formulas, and statistical tools to support strategy and drive change. Outcomes: Enhance HR’s value using data, statistics, and analytics. Who Should Attend: HR Managers and Professionals, Business Owners Oct 9 (AZ) 8:30-4:00 $175

Orientation/Onboarding: Building A Positive Connection From Day One * HRCI In this class participants learn how to design a program that can engage new employees, increase job satisfaction, improve productivity and morale, and reduce turnover. Aligning program to business goals, creating a positive first impression, identifying key areas to cover, assigning roles and responsibilities, communicating for maximum impact, and evaluating program effectiveness are all covered in this session. Outcomes: Build on the initial enthusiasm of new employees and gain their long-term commitment. Who Should Attend: HR Professionals, Managers, and Supervisors Oct 15 (DN) 8:30-4:00 $175

Upcoming Dates Nov 5 (DN), Nov 19 (CS), Dec 10 (FC)

Upcoming Date Dec 17 (CS)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 21

September-October 2014

303.894.6732 | registration@msec.org | MSEC.org

CORE & STRATEGIC HUMAN RESOURCE TRAINING Performance Appraisal Design: A Strategic Approach for Improving Results * HRCI This class provides the tools needed to define, develop, and implement a customized performance appraisal program. Participants learn how to develop a system that focuses individual and organizational efforts to achieve a competitive advantage. A step-by-step toolkit is provided to design the system, including the form. Assessing the culture and business context and integrating performance appraisal is covered, along with designing a customized tool and measuring cost effectiveness. Outcomes: Measure employees’ performance and link that to business goals. Who Should Attend: HR Professionals, Business Owners, Managers, and Supervisors Sep 11 (FC), Oct 1 (GJ), Oct 10 (DN) 8:30-4:00 $175 PHR-SPHR Certification Study Program Boot Camp MSEC’s interactive study courses assist in preparing for the exam. The employment attorneys and HR professionals are all subject matter experts. Study materials include SHRM Learning System’s study guides on CD, on-line discussion groups, and thousands of practice test questions with explanations. Outcomes: In a concentrated time period, obtaining knowledge and information sufficient to take the PHR or SPHR exam successfully. Who Should Attend: HR Professionals in–terested in obtaining their HR Certification Oct 16-22 (AZ) 8:30-4:30 $1,395 PHR/SPHR Certification Study Program MSEC’s interactive study courses assist in preparing for the exam. The employment attorneys and HR professionals are all subject matter experts. Study materials include SHRM Learning System’s study guides on CD, on-line discussion groups, and thousands of practice test questions with explanations. (Ten-Week Program) Outcomes: Obtaining knowledge and information sufficient to take the PHR or SPHR exam successfully. Who Should Attend: HR Professionals interested in obtaining their HR certification Sep 10-Nov12 (DN) 2:00-5:00, 6:00-9:00 $1,250 Sep 10-Nov 12 (DN) 6:00-9:00, Sep 10-Nov 12 (CS)

STAFFING

Recordkeeping for Human Resources * HRCI Participants learn why records are kept, what is kept, and for how long. The practical management of records is covered, along with regulatory and administrative concerns. Also included are whether to go paperless, and what should be kept or discarded. Outcomes: Simplify the recordkeeping process at your workplace. Who Should Attend: HR Professionals who work with records on a daily basis Sep 5 (DN) 8:30-12:00, Oct 28 (FC) 1:00 4:30 $125 Upcoming Date Nov 13 (DN)

Recruiting: The Strategy and the Tatics * HRCI Participants develop a strategy, learn how to target and evaluate effective internal and external sources, and create an employee referral program. Also discussed are tactics every recruiter needs, using metrics, and a recruiting scorecard. Creative sourcing ideas including using social media are explored. Outcomes: Leverage employer branding to attract and engage candidates. Who Should Attend: HR Professionals responsible for recruiting Sep 17 (DN) 8:30-4:00 $175 Upcoming Date Dec 3 (DN)

Workforce Planning: Your Roadmap to the Future * HRCI Participants learn how to assess future human capital needs for a workforce plan. The strategic importance of workforce planning, aligning with goals, conducting an environmental scan, workforce analysis, and forecasting are covered topics. A gap analysis of human capital needs, creating and monitoring a plan, and measuring results are explored. Outcomes: Use a systematic approach to plan for your workplace needs. Who Should Attend: HR Professionals, Business Owners, Managers, and Supervisors Oct 1 (FC) 8:30-4:00 $175 Upcoming Date Nov 12 (DN)

PHR/SPHR Intensive Preparatory Program Oct 25 (DN) 8:30-4:30

Human Resource classes continued on page 23

September-October 2014

STAFFING

CORE & STRATEGIC HUMAN RESOURCE TRAINING

Writing Effective Job Descriptions * HRCI This practical hands-on program guides participants from the job analysis to completed job descriptions. Participants learn valuable tips and tools that can be used back in the workplace including how to present the advantages of accurate, updated job descriptions, techniques to conduct a job analysis and develop a job description, and legal compliance with ADA, FLSA, and EEOC. Outcomes: Create effective job descriptions that impact your ability to recruit, hire, and train top employees. Who Should Attend: HR Professionals and Managers responsible for job descriptions Oct 8 (DN) 8:30-12:00 $125 Webinar! Important Issues in Human Resourcesâ&#x20AC;&#x201D; It Could Happen to You! Employee Fraud and Theft Theft and fraud ranges from common occurrences such as personal use of company supplies or dishonesty in reporting hours worked to embezzlement or workerâ&#x20AC;&#x2122;s compensation fraud. Most employee dishonesty is undetected by employers and unreported to law enforcement. Studies show that between $50 and $200 billion is lost to businesses annually because of employee theft and/or fraud. In this webinar, you will learn methods for both detection and prevention as well as guidelines for what to do when you discover it. Outcomes: Detect and prevent theft at work Who Should Attend: HR Professionals, Risk Management and Salary Managers Sep 17 12:00-1:00 MDT $159

* The Human Resource Certificate Program These classes can be taken as part of the Human Resource certificate program. It provides you with a foundation of practical information on key topics and expands your skills in the Human Resources field.

Finding

Truth In A Workplace Allegation Can Be Like Finding A Needle In A Haystack. the

We conduct workplace investigations with the knowledge and experience necessary to instill employer confidence. We will provide:

Objectivity A neutral, third party investigator deflects bias claims.

Legal Expertise MSEC investigators are also employment law attorneys who recognize the issues.

Expertise MSEC investigators are practiced interviewers, skilled in the pursuit of relevant evidence and credibility assessment.

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 23

September-October 2014

303.894.6732 | registration@msec.org | MSEC.org

September 15 MSEC Denver Office 1799 Pennsylvania Street

Time Registration 8:30am-9:00am Sessions 9:00am-12:00pm

Member Cost Conference - $129 Webinar - $69

Non-Member Cost Conference - $195 Webinar - $105

The national political picture is keeping worksite authorization compliance at the forefront this year. It is dynamic, with regular rule changes and vigorous enforcement. This year, we’re also seeing new trends in the states after limited activity over the past two years. Join us on September 15th for in-depth presentations on the changes and updates that you need to implement in your workplace this year. Here is a sneak preview of the sessions: Legislation, Stalemate, and Executive Orders • Federal - Executive action in face of Congressional stalemate on a range of immigration issues - DACA’s second anniversary • Colorado – SB 251 – Impact of Colorado’s extension of Driver’s Licenses to undocumented individuals and its impact on employers - Colorado Affirmations refresher

- Trends in other states E-Verify • Updates on E-Verify Practices • E-Verify Monitoring and Compliance Advanced Short Course in Correcting Erroneous I-9’s • What to do after the internal audit Developments in Enforcement • Office of Special Counsel (OSC) • ICE/OCAHO • USDOL-Wage & Hour Audits

This conference will also be offered real-time via web * Formerly the Immigration Law Update September-October 2014

TECHNICAL TRAINING

MISSION CRITICAL

Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org

SEPTEMBER Sept 3

Excel 2007/2010 Basic *

$179

8:00am-Noon

Sept 3

Excel 2013 Basic *

$179

1:00pm-5:00pm

Sept 4

Excel 2007/2010 Intermediate *

$179

1:00pm-5:00pm

Sept 4

Excel 2013 Intermediate *

$179

8:00am-Noon

Sept 5

Excel 2007/2010 Advanced

$179

8:00am-Noon

Sept 5

Excel 2013 Advanced

$179

1:00pm-5:00pm

Sept 8

Access Boot Camp - 5 Days

$1,450

8:00am-4:00pm

Sept 15

SharePoint IT Admin 2013 Workshop Foundation Implementation **

$450

8:00am-4:00pm

Sept 16

Office 2013 Transition

$179

1:00pm-5:00pm

Sept 16

Word 2013 Basic

$179

8:00am-Noon

Sept 17

Excel 2013 Basic *

$179

1:00pm-5:00pm

Sept 17

PowerPoint 2013 Basic *

$179

8:00am-Noon

Sept 18

Excel 2013 Intermediate *

$179

8:00am-Noon

Sept 18

PowerPoint 2013 Intermediate *

$179

1:00pm-5:00pm

Sept 19

Excel 2013 Advanced

$179

8:00am-Noon

Sept 19

Excel Formulas & Functions

$179

1:00pm-5:00pm

Sept 22

Project 2013 Basic *

$350

8:00am-4:00pm

Sept 23

SharePoint 2013 Level 1

$350

8:00am-4:00pm

Sept 24

SharePoint 2013 Level 2

$350

8:00am-4:00pm

Sept 25

Access 2013 Basic

$350

8:00am-4:00pm

Sept 26

Excel 2013 Charts and Pivot Tables *

$179

8:00am-Noon

Sept 29

SharePoint 2010 Level 1 *

$350

8:00am-4:00pm

Sept 30

Project 2013 Advanced *

$350

8:00am-4:00pm

* Held at the DTC Critical Systems Training Center location. ** Virtual class All other classes will be held at Downtown Denver Mission Critical Systems Training Center. See 2014 Training Catalog for addresses.

September-October 2014

303.894.6732 | registration@msec.org | MSEC.org

TECHNICAL TRAINING

MISSION CRITICAL

Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org

OCTOBER Oct 1

Access 2013 Advanced

$450

Day 1, 8:00am-4:00pm Day 2, 8:00-Noon

Oct 3

Project 2010 Basic

$350

8:00am-4:00pm

Oct 6

Excel 2013 Basic

$179

1:00pm-5:00pm

Oct 6

Word 2013 Intermediate

$179

8:00am-Noon

Oct 7

Excel 2007/2010 Basic

$179

8:00am-Noon

Oct 8

Excel 2013 Intermediate

$179

8:00am-Noon

Oct 8

Word 2013 Advanced

$350

1:00pm-5:00pm

Oct 9

SharePoint IT Admin 2013 Workshop PowerShell v3 Administration **

$450

8:00am-4:00pm

Oct 10

Excel 2013 Advanced

$179

8:00am-Noon

Oct 14

Excel 2013 Pros: Managing Databases

$350

8:00am-4:00pm

Oct 15

Time Management with Outlook 2013

$350

8:00am-4:00pm

Oct 16

SharePoint 2013 Level 1

$350

8:00am-4:00pm

Oct 17

SharePoint 2013 Level 2

$350

8:00am-4:00pm

Oct 20

Excel 2013 Basic

$179

8:00am-Noon

Oct 20

Excel 2013 Boot Camp - 3 Days

$990

8:00am-4:00pm

Oct 20

PowerPoint 2013 Advanced

$179

1:00pm-5:00pm

Oct 21

Excel 2007/2010 Charts & Pivot Tables

$179

8:00am-Noon

Oct 21

Excel 2013 Intermediate

$179

1:00pm-5:00pm

Oct 27

Access 2013 Basic

$350

8:00am-4:00pm

Oct 28

Access 2013 Intermediate

$350

8:00am-4:00pm

Oct 29

SharePoint 2013 Designer

$350

8:00am-4:00pm

Oct 30

SharePoint 2013 Workflows in Designer

$350

8:00am-4:00pm

Mission Critical now has two locations. * Classes with an asterisk will be held at the DTC Critical Systems Training Center. All other classes will be held at Downtown Denver Mission Critical Systems Training Center. See 2014 Training Catalog for addresses. (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO

September-October 2014

PRSRT STD U S POSTAGE PAID DENVER, CO PERMIT NO. 552

1799 Pennsylvania Street Denver, CO 80203 MSEC.org

Earning your PHR/SPHR certification is a career milestone for an HR professional. Finding the time to study, and understanding what to study can be daunting. Let MSEC help you manage your study time and focus the course content to help ensure success.

Check Out Our Fall 2014 Certification Study Course Dates Denver

Afternoon Program 10-Week Sept 10 - Nov 12 Evening Program 10-Week Sept 10 - Nov 12 Saturday Program Three-Day Intensive Oct 25; Nov 1; Nov 8

Denver

Boot Camp One-Week Intensive Nov 10 -14

Fort Collins

Boot Camp One-Week Intensive Nov 17 -21

Scottsdale

Boot Camp Five-Day Intensive Oct 16, 17, 20, 21, 22

Colorado Springs

Evening Program 10-Week Sept 10 - Nov12

Grand Junction

Three-Day Intensive Oct 8, 9, 10

Glenwood Springs

Three-Day Intensive Oct 28, 29, 30

Beginning January 1, 2015 Those with a valid PHR, SPHR, or GPHR* will be eligible to add the new Society for Human Resource Management (SHRM) certification at no cost by documenting that their current certification is in good standing, signing the SHRM Code of Ethics and completing a brief online tutorial on HR competencies. For more information visit www.shrm.org. * PHR, SPHR and GPHR are registered trademarks of the HR Certification Institute (HRCI) and are not SHRM or MSEC certifications.