February 2014 Training Guide by MSEC

MSEC Training Guide | February 2014

COLORADO

Our Training is Colorful!

Contents LEGAL COM PLIAN CE

Employment Law & Labor Relations Issues

3-4

In honor of our 75th Anniversary our training guide will feature one of the core states where MSEC currently provides membership services.

COM PENSATION & BENEFITS

DEVELOPMENT

MSEC MEMBERSHIP WEBINAR

Support & Administrative Staff

7-8

Do you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us for a free webinar and learn how to maximize your membership.

DEVELOPMENT

February 6, 10:00am-11:00am (MST)

DEVELOPMENT Communication

Training & Personal Development

9-10

DEVELOPMENT

3 EASY WAYS TO REGISTER FOR MSEC CL ASSES!

Supervision

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1. Call 303.894.6732

STAFFIN G

Core & Strategic Human Resource Training

2. Email registration@msec.org

3. Go Online MSEC.org

MISSION CRITI C AL Technical Training

FOLLOW MSEC

Most classes listed are also available as on-sites. See MSEC 2014 Training Catalog for full class descriptions.

February 2014

303.894.6732 | registration@msec.org | MSEC.org

Training in Focus MSEC remains committed to providing quality, innovative and convenient training for our membership. Our February training schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Focus in Training” section we will suggest a variety of classes and recommend who might benefit the most from attending them. Be sure to peruse the whole guide so you don’t miss any of our great offerings!

BUSINESS APPLICATIONS Business Basics p 11 Collaboration Skills: A Radical Approach to Problem Solving and Conflict Resolution p 12 Change Management: Building Resiliency p 13 Project Planning: Using Logic Models to Facilitate Project p 14

ENHANCING SUPERVISORY SKILLS Legal Issues in Managing Employees for Human Resources Professionals p 3 Americans with Disabilities Act: Managing Disabilities in the Workplace p 4 Developing Interpersonal Communication Skills p 7 Communication Feedback: Know Thyself p 8 Emotional Intelligence at Work p 9

February 2014

LEGAL COMPLIANCE

EMPLOYMENT LAW & LABOR RELATIONS ISSUES

Revised! Legal Issues in Managing Employees for Managers and Supervisors * HRCI Who Should Attend: Managers and Supervisors Class Description: This seminar reviews key federal and state laws affecting the employment decisions that managers and supervisors make. It walks participants through issues such as employment-at-will, and the importance of understanding employee handbooks. Also covered are legal topics relating to interviewing and selection, civil rights, safety issues, pay practices, and termination. Anticipated Outcomes: Make legally informed management decisions in managerial and supervisory roles. (Includes a copy of the MSEC Blue Book: Employment Law Resource)

Feb 3 (DN), 8:30-4:00

$235

Upcoming Dates Apr 30 (CS), Jun 26 (DN), Jul 22 (FC), Sept 30 (DN), Oct 7 (AZ), Dec 3 (DN)

Wage and Hour Workshop * HRCI Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Class Description: Learn what the laws cover and which industries are exempt, along with recordkeeping requirements, exemptions from overtime, and how to change status for those improperly classified as exempt. Also discussed are compensable hours of work-travel time, on-call, and training, alternative work weeks, compensation included in straight time and overtime calculation, and other topics covered by these laws. Anticipated Outcomes: Understand wage laws and their numerous, counter-intuitive regulations. Feb 5 (DN), 8:30-3:30 $209 Upcoming Dates Mar 13 (FC), Apr 4 (DN), Jun 3 (DN), Jun 19 (AZ), Aug 5 (DN), Nov 5 (DN)

COBRA Workshop * HRCI Who Should Attend: HR Professionals, Benefit and Risk Managers Class Description: This class will provide a strong working knowledge of the Consolidated Omnibus Budget Reconciliation Act (COBRA) to satisfy your compliance obligations. Know which plans are subject to COBRA, when COBRA must be offered, and what coverage is offered to whom and for how long. Also reviewed are the COBRA election process, premiums and payment, and required notices. Anticipated Outcomes: Develop and follow a COBRA-compliant process. Feb 11 (CS), 8:30-11:30 $125 Upcoming Dates Mar 11 (DN), May 8 (DN), Jul 8 (DN), Sept 23 (DN), Dec 4 (DN)

New! Legal Issues in Managing Employees for Human Resources Professionals * HRCI Who Should Attend: HR Professionals, Legal Staff Class Description: This concentrated full-day program offers an overview of the complex legal issues associated with day-to-day employment decisions and actions. This session provides current information on legislation, court decisions, and enforcement procedures that affect the employment relationship. The issues and concerns that impact separation and discharge, including a risk analysis of termination and proper procedures, are explored. (Includes a copy of the MSEC Blue Book: Employment Law Resource)

Anticipated Outcomes: Advise leaders and supervisors about employment law issues armed with a full spectrum of knowledge. Feb 11 (AZ), 8:30-4:00 $235 Upcoming Dates Apr 1 (DN), Aug 19 (DN), Nov 6 (FC)

Workers’ Compensation Basics HRCI Who Should Attend: HR Professionals and those handling Workers’ Compensation claims Class Description: Participants are introduced to the basic provisions and procedures of the Colorado Workers’ Compensation Act. Coverage under the Act is explored, along with the employer’s obligation, ensuring compliance, and avoiding penalties. Benefits awarded by the act are explained, along with when an injury is compensable, and limitations on mental or emotional stress benefit awards. Anticipated Outcomes: Properly report and investigate work related injuries and close claims. Feb 7 (DN), 8:30-4:00 $195

Unemployment Insurance: Challenging Claims and Controlling Costs * HRCI Who Should Attend: HR Professionals, Legal Staff, Managers and Supervisors Class Description: In this session participants will learn who is covered by unemployment insurance, when benefits are awarded, and strategies for lowering unemployment costs. The administrative procedures, including how to respond to the claim, are reviewed and participants engage in a mock appeal hearing where they learn the hearing officer’s decision and rationale. Anticipated Outcomes: Effectively protest unemployment claims and ultimately minimize costs. Feb 11 (DN), 8:30-4:00 $175

Upcoming Dates Jul 11 (DN), Sep 26 (DN), Oct 21 (FC)

Upcoming Dates Mar 25 (AZ), Mar 25 (FC), Jun 4 (DN), Jul 23 (CS), Aug 28 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 3

February 2014

303.894.6732 | registration@msec.org | MSEC.org

EMPLOYMENT LAW & LABOR RELATIONS ISSUES Investigations in the Workplace * HRCI Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Class Description: This class guides participants through the entire investigation process beginning with the notice of an issue, how to define it, and how to determine the employer’s responsibilities. Next is a discussion on planning the investigation, interviewing those with knowledge, and evaluating the evidence, including assessing credibility, communicating findings, and taking action. Anticipated Outcomes: Recognize when an investigation is needed and how to proceed. Feb 12 (DN), Feb 25 (AZ), 8:30-4:00 $175 Upcoming Dates Apr 23 (DN), Jun 17 (DN), Aug 5 (FC), Aug 19 (CS), Aug 26 (GJ), Oct 7 (DN)

National Labor Relations Act and Non-Union Workplaces: What You Don’t Know Can Hurt You HRCI Who Should Attend: HR Professionals, Managers, Supervisors, In-House Counsel Class Description: Is the social media policy in your employee handbook an Unfair Labor Practice? If an employee is terminated, can the National Labor Relations Board (NLRB) force the organization to reinstate the employee or pay back pay? This half-day class focuses on labor laws, agency rules, and cases that apply to non-union workplaces, and will highlight current trends in NLRB policy and unfair labor practices process. Anticipated Outcomes: Protect your organization against unfair labor practices, investigations and penalties. Feb 13 (DN), 8:30-12:00 $125 Upcoming Dates Apr 14 (DN), Sep 4 (DN), Nov 7 (DN)

Drug and Alcohol: Substance Abuse—Detection, Drug Testing, and Policy Development HRCI Who Should Attend: Managers, Supervisors, and Driver Supervisors Class Description: Participants learn important considerations, the type of testing best for the workforce, how to draft and communicate an effective policy, FMLA and ADA testing policy issues, and how to deal with abuse at work, including documenting changes in performance and behavior, coaching, counseling, and correcting behavior. Anticipated Outcomes: Detect the signs of substance abuse and handle it when it happens at your workplace. This session meets the DOT requirements for driver supervisors. Feb 21 (DN), 8:30-12:00 $125 Upcoming Dates Apr 24 (CS), Jun 9 (DN), Oct 15 (DN)

FMLA: A Guide for Human Resources * HRCI

LEGAL COMPLIANCE

Who Should Attend: HR Professionals and Legal Staff Class Description: Participants gain needed information to comply with this law including “serious health condition,” employee notice requirements, and managing intermittent leave. Also discussed are administering attendance policies, military situations, and a review of policy requirements and FMLA forms. Anticipated Outcomes: Successfully administer FMLA leaves at the workplace. Feb 27 (AZ), 8:30-3:00 $175 Upcoming Dates Mar 5 (CS), Mar 17 (DN), Jun 12 (DN), Jul 22 (DN), Jul 24 (AZ), Aug 12 (DN), Sep 17 (FC), Oct 17 (DN), Nov 13 (AZ)

I-9 Compliance HRCI Who Should Attend: HR and Recordkeeping Professionals Class Description: New forms have new requirements! Fines are increasing and so is enforcement. This seminar covers the I-9 process including initial verification of work authorization, re-verification, correcting errors on I-9s, and conducting internal audits. Participants will also receive up-to-date information regarding worksite enforcement activities by Immigration and Customs Enforcement (ICE), E-Verify, and best practices for employment eligibility verification. Anticipated Outcomes: Know everything you need to about I-9 compliance and filling out the new forms. Feb 25 (FC), 8:30-12:30 $125 Upcoming Dates Apr 29 (DN), Jun 25 (AZ), Aug 7 (DN), Nov 17 (DN)

Americans with Disabilities Act: Managing Disabilities in the Workplace * HRCI Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Class Description: Many employers are wondering if there is anyone who is not disabled under the new law, and this course provides that answer along with other important aspects. These include why it is important to properly identify the essential functions of a job, how to engage in the interactive process and identify potential accommodations, when an accommodation is “reasonable,” and what to do if there is no reasonable accommodation. Anticipated Outcomes: Effectively respond to employees with disabilities and maintain a productive workplace. Feb 27 (CS), 8:30-12:00 $125 Upcoming Dates Mar 7 (DN), May 22 (DN), Jun 24 (FC), Jul 30 (DN), Oct 2 (DN)

* The Employment Law Certificate Program These classes can also be taken as part of the Employment Law certificate program. This certificate is designed to help you with a clear framework of laws impacting the workplace.

February 2014

COMPENSATION & BENEFITS Payroll Administration: The Ins and Outs Who Should Attend: HR Professionals and those overseeing payroll operations Class Description: Participants learn the basic concepts of the payroll field, including administration, new employee on-boarding, and recordkeeping. Common pitfalls to avoid such as mishandling W4s and miscalculating an employee’s regular rate are discussed. Participants gain an understanding of how the payroll function affects and is affected by other parts of the organization including orientation and benefit administration. Anticipated Outcomes: Gain insight and working knowledge of day-to-day payroll administration. Feb 11 (DN), 8:30-12:00 $125 Upcoming Date October 10 (DN)

Benefit Administration: The Basics from A to Z HRCI Who Should Attend: HR Generalists, new Benefit Specialists, and anyone wanting an update Class Description: Participants learn the basic concepts of employersponsored benefits including health and welfare, retirement, and medical reimbursement plans. The course includes up-to-date and relevant basic design, legal, and administrative considerations. Individuals participate in skill-building exercises to enhance their understanding of the material, including the role of benefits in a total rewards strategy, design concepts, funding, mandated benefits, and compliance with federal laws, including health care reform. Anticipated Outcomes: Understand basic design concepts regarding benefit administration, from retirement to health, and medical spending programs. Feb19-20 (DN), 8:30-4:00 $295 Upcoming Dates May 1-2 (DN), Jun 10-11 (FC), Aug 6-7 (DN), Aug 26-27 (CS), Oct 23-24 (DN)

FREE! Salary Survey Data–Making Sense of the Numbers HRCI Who Should Attend: Personnel responsible for completion of MSEC questionnaires or using survey data. This session is especially useful to those new to this job responsibility. Class Description: This session walks participants through questionnaire mechanics, survey methodology, what to look for when using surveys, and a specific look at MSEC surveys. The data presented is from Colorado companies and has been compiled and analyzed by MSEC survey department to meet the needs of our members. Anticipated Outcomes: Understand the basics of collecting and interpreting wage and salary survey data. Feb 21 (DN), 8:30-11:30 FREE

Compensation Administration I—Base Pay Design and Development * HRCI Who Should Attend: HR Professionals, Compensation, and Benefit Managers Class Description: This class will teach how to develop a Total Rewards philosophy and work with a compensation model that begins with job analysis and introduces internal job evaluation and external market pricing. In addition, elements including pay ranges and building a pay structure that focuses on business alignment will be covered. Hands-on exercises and group discussions assist participants in developing skills for creating, revising or maintaining base pay compensation plans. Anticipated Outcomes: Understand compensation fundamentals and principles to apply in your workplace. Feb 26-27 (FC), 8:30-3:30 $295 Upcoming Dates Apr 9-10 (DN), Jun 19-20 (DN), Aug 13-14 (DN), Sep 23 (CS), Oct 16-17 (DN), Dec 2-3 (DN)

New! HR Guide to Employee Financial Wellness: The Basics of Employee Financial Wellness for the Human Resource Manager HRCI Who Should Attend: HR managers and benefit administrators responsible for providing information to employees Class Description: Participants will learn a “three-legged stool” approach to assist employees in obtaining financial wellness. First is a HR guide to understand what employees worry about most, common blind spots, and employee financial education. Second is helping employees understand the state of their finances, with information about the keys to a financially healthy life, and how to measure and motivate good financial habits. Third is company sponsored retirement plans and the basics of investing, discussing the economic roller coaster, social security, and common misconceptions about employer provided retirement. Anticipated Outcomes: Decrease stress in the workplace and increase productivity by providing employees with a solid track for improved financial knowledge. Feb 27 (DN), 8:30-11:30 $39 Upcoming Date June 11 (DN)

* See HR Certificate Program on page 15.

Upcoming Dates Jun 27 (DN), Sep 9 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 5

February 2014

303.894.6732 | registration@msec.org | MSEC.org

SUPPORT & ADMINISTRATIVE STAFF

DEVELOPMENT

Lead Worker Training Who Should Attend: Leads, group leaders, work coordinators, and assistant supervisors Class Description: This seminar focuses on changing relationships for leads, group, or team leaders, discussing the expectations and limitations of the position, and communication demands from employees and management. Participants learn the role of the lead worker and how to maximize the authority granted to lead workers. Communication skills are practiced, and instruction is offered to help engage employees and effectively train employees to complete necessary tasks. Anticipated Outcomes: Understand the unique demands of a lead worker and perform more effectively. Feb 18 (DN), 8:30-4:00 $175 Upcoming Dates Apr 1 (DN), May 8 (CS), Jun 12 (DN), Jul 9 (AZ), Jul 29 (DN), Sept 25 (DN), Oct 17 (FC), Oct 29 (CS), Nov 25 (DN)

Business Writing for Support Staff * Who Should Attend: Administrative assistants and executive-level support staff Class Description: Participants will develop writing skills from preparation to proofreading, including getting started, writing a document or composing an email, organizing for results, emphasizing main ideas, editing for clarity, and checking for errors. The seminar format includes exercises, individual guidance, and group discussion working with typical business documents: letters, reports, email, and procedures. Anticipated Outcomes: Streamline the process from preparation to proofreading letters, memos, email, and other important business documents. Feb 25 (DN), 8:30-3:30 $205 Upcoming Dates Apr 17 (DN), Jun 24 (DN), Oct 28 (DN)

* The Support Staff/Administrative Assistant Certificate Program This class can also be taken as part of the Support Staff certificate program. This program offers training to help support and administrative staff work effectively with supervisors and customers while meeting organizational goals and personal development needs.

February 2014

DEVELOPMENT

COMMUNICATION

Group Facilitation Skills HRCI Who Should Attend: Trainers, Supervisors, and Managers Class Description: This session begins by defining facilitation and distinguishing facilitation skills from the role of the facilitator. Participants learn the balance between leading and facilitating by practicing key facilitation skills and identifying and establishing group norms during facilitations. Skills including observing group dynamics, and learning intervention techniques in response are discussed, to help maintain an environment conducive to maximum interaction and productivity. Anticipated Outcomes: Develop the observation and intervention techniques that make an effective facilitator. Feb 5-6 (DN), 8:30-4:30 $295

Communication Tools for Maximizing Performance * Who Should Attend: Employees and Managers whose success depends on the ability to relate to others Class Description: Participants improve their ability to understand people better, turn on or off emotions in different circumstances, and develop and maintain trust, rapport, and influence with others. How to deal with difficult people and situations by learning, thinking in an outcome-oriented way, and discovering what is important to another person or group is explored. Also reviewed is how to gather and organize information systematically to clarify problematic situations and to identify clear goals. Anticipated Outcomes: Put into action practical communication methods, skills, and techniques. (A follow up study guide is provided to practice

Upcoming Dates Apr 10-11 (DN), Jun 18-19 (DN), Aug 7-8 (FC), Sep 4-5 (DN), Nov 6-7 (DN)

the skills taught.)

Developing Interpersonal Communication Skills * Who Should Attend: Employees, Managers, and Supervisors Class Description: This three-day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex communication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Anticipated Outcomes: Develop an action plan to implement changes to communicate more effectively. Feb 12-14 (DN), 8:30-3:30 $420 Upcoming Dates Mar 17-19 (DN), Apr 16-18(DN), May 5-7 (DN), Jun 3-5 (DN), Jun 25-27 (FC), Jul 9-11 (DN), Aug 19-21 (DN), Sep 23-25 (DN), Oct 28-30 (DN), Dec 9-11 (CS)

Leading Teams * Who Should Attend: Managers and Supervisors, Team Leads, Lead Workers Class Description: This class outlines how to set a direction for a team by assessing individual needs, recognizing stages of team development, and applying facilitative and directive leadership practices to support teams. Participants discuss and apply four different leader decision-making styles, practice moving teams toward group decision-making, and discuss a continuous improvement model to apply at your workplace. Anticipated Outcomes: Develop skills to provide strategic direction and effective decision-making as the leader of a team. Feb 13 (DN), Feb 13 (AZ), 8:30-4:30 $175

Feb 20-21 (DN), 8:30-3:30

$355

Upcoming Dates Apr 24-25 (DN), Jul 24-25 (DN), Oct 9-10 (DN), Dec 4-5 (DN)

Write It Right Who Should Attend: Employees who have taken Brush-Up English, or employees who want to improve editing and reviewing skills Class Description: Participants learn how to deliver error-free documents by avoiding common mistakes. Classic punctuation pitfalls and error hot spots are identified. Proofreading and working with speed and accuracy are stressed. Techniques for spotting typos are practiced. Formal and informal rules and advantages of each kind are discussed, as is the need to maintain a consistent level of formality. The possibility of writing in partnership with a colleague is explored. Anticipated Outcomes: Develop specific skills necessary for proofreading and editing your own work as well as the work of others. Feb 20 (DN), 8:30-3:30 $220 (Includes lunch) Upcoming Dates Jun 19 (DN), Aug 26 (DN), Nov 18 (DN)

Upcoming Dates Apr 25 (DN), Jun 20 (DN), Aug 7 (CS), Oct 23 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 7

February 2014

303.894.6732 | registration@msec.org | MSEC.org

COMMUNICATION

DEVELOPMENT

Communication Feedback: Know Thyself * Who Should Attend: Managers and Supervisors, Employees Class Description: Each participant receives an individual personal style report based on surveys from five individuals they select plus themselves. This “self plus others” report format provides a comprehensive description including individualized concrete suggestions. This is the foundation for the class, allowing participants to learn how to recognize others’ communication preferences and build the skills to work effectively with all. (Pre-work is required—2 weeks advance registration required.)

Anticipated Outcomes: Understand how others perceive you and learn how to effectively adapt your communication. Feb26-27 (DN), 8:30-4:00 $445 (Includes personal style report) (A $140 charge is added to the standard 25% for cancellations less than 7 days)

Upcoming Dates Apr 22-23 (DN), Jun 24-25 (DN), Sep 8-9 (DN), Nov 13-14 (DN)

* The Communication Mastery Certificate Program These classes can be taken as a part of the Communication Mastery certificate program. Our Communication Mastery Certificate explores all aspects of workplace interactions and helps develop a process for building loyalty through effective communication.

February 2014

DEVELOPMENT

TRAINING & PERSONAL DEVELOPMENT

Train the Trainer * HRCI Who Should Attend: Those who prepare in-house training, deliver group training, or revise existing training packages. Class Description: This course begins by teaching the principles of adult learning and the training cycle. Participants then develop and deliver part of a training program. Videotaping is included in order to help participants understand how their style can be most effective. Note: Participants will give a 15-minute training module on the third day and may wish to bring a training program under development to class. Anticipated Outcomes: Deliver training to groups of three or more effectively and efficiently, with confidence that comes from practice in a training environment. Feb 5-7 (DN), 8:30-4:30 $495 (Includes lunch on days 2&3) Upcoming Dates Mar 12-14 (DN), May 13-15 (DN), Jun 11-13 (DN), Aug 6-8 (DN), Oct 1-3 (DN), Dec 2-4 (DN)

Designing Training Materials * HRCI Who Should Attend: Individuals who prepare in-house training, deliver group training, or revise existing training Class Description: The seminar focuses on creating the supporting written materials such as notebooks, handouts, and visual aids, as well as other learning aids. The class reviews a needs assessment and then helps to calculate development time and costs, identifies design resources and constraints, and clarifies learning objectives. Developing training materials is discussed by tying training objectives to material design, considering sequencing options, selecting the instructional method and delivery medium, developing a lesson plan, and writing the content. Anticipated Outcomes: Create written materials such as notebooks, handouts, and visual aids to support good training. Feb 12-13 (DN), 8:30-4:30 $295 Upcoming Dates May 21-22 (DN), Aug 20-21 (DN)

Total Recall Who Should Attend: Anyone wanting to use their mind and memory more productively Class Description: In this lively session, participants learn how to remember what they hear, recall foreign languages, technical data, scripts, and presentations and, improve long-term and short-term name recall. Also discussed are different learning styles, roadblocks in study and how to keep clear, and how to create an action plan to implement the new techniques and strategies covered. Anticipated Outcomes: Improve memory in order to recall information and identify the roadblocks in retaining what has been learned. Feb 7 (DN), 8:30-4:00 $195

Advanced Practicum for Experienced Trainers * HRCI Who Should Attend: Trainers with at least two years of experience, who have been involved in all aspects of training from assessment through evaluation. Class Description: This session provides experienced trainers with an opportunity to prepare and deliver a practice-training module and receive feedback from peers. Using their own materials, participants will deliver a 20-25 minute module of training. The class discusses elements related to the development of the training, including their needs assessment, design, and evaluation process. Those attending can pose problems or concerns for their peers to address. (Participants

Upcoming Dates May 7 (DN), Sep 25 (DN)

Anticipated Outcomes: Learn training methods from peers and continue to develop your skills. Feb 14 (DN), 8:30-4:30 $195

Emotional Intelligence at Work Who Should Attend: Formal and informal leaders in organizations desiring greater effectiveness Class Description: Emotional Quotient (EQ) is learning how to consciously utilize your emotions to create optimal results in your relationships with yourself and others. Time is spent building emotional literacy, recognizing patterns, applying consequential thinking, and expanding key relationship skills. Participants learn to develop the five EQ Competencies, including self-awareness, self-regulation, self-motivation, empathy, and relationship skills, and assess their own emotional intelligence through use of a comprehensive assessment. Anticipated Outcomes: Raise your Emotional Quotient at work.

must register at least one week in advance to allow enough time for preparation. Guidelines for the module will be sent one week prior to class.)

Upcoming Dates Jun 17 (DN), Oct 14 (DN)

(Includes assessment)

Feb11-12 (DN), 8:30-4:30

$345

Upcoming Dates Apr 8-9 (DN), May 7 (GJ) Oct 15-16 (DN), Nov 19 (AZ)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 9

February 2014

303.894.6732 | registration@msec.org | MSEC.org

TRAINING & PERSONAL DEVELOPMENT

DEVELOPMENT

The Selling Solutions Mind-Set Who Should Attend: Sales representatives new to the field, customer service representatives, sales assistants Class Description: This session teaches effective sales skills needed in today’s world: consulting, problem solving, educating, and negotiating. The participants will learn to create and understand the sales mind-set, develop and improve questioning skills and listening skills, along with selling solutions instead of just products. The best practices in sales will also be reviewed. Anticipated Outcomes: Follow a sales approach focused on solutions and customer development, along with products and services. Feb 18 (DN), 8:30-4:00 $195 Upcoming Date Oct 7 (DN)

Great Leader Series: How Great Leaders Build Trust Who Should Attend: Managers, Supervisors, and Recruiters Class Description: Learn how to build high-trust organizations, teams, and relationships byexploring the “vital few” behaviors that build trust, deepening your awareness of how your leading impacts trust, and developing skills to enhance a climate of trust. Anticipated Outcomes: Build trust in your work environment Feb 21 (DN), 8:30-4:30 $230 Upcoming Dates Mar 12 (DN), Apr 10 (DN), May 30 (DN), Jun 20 (DN),

* The Trainer Certificate Program These classes can be taken as part of the Trainer certificate program. This certificate program increases trainers’ skills so they can contribute to on-going success.

February 2014

DEVELOPMENT

SUPERVISION

Introduction to Organizational Development: A Consultative Approach HRCI Who Should Attend: Anyone who is interested in learning more about organizational development Class Description: This class provides an overview of organizational development (OD) and the role of the OD practitioner. OD is a comprehensive approach that addresses the overall health of an organization. OD’s focus is to foster change that will more fully integrate individual needs with organizational goals; lead to greater organizational effectiveness through better utilization of resources and provide more involvement of organization members in the decisions that directly affect them and their working conditions. Anticipated Outcomes: Gain an overview of how to fulfill this important role at the workplace. (This class is a pre-requisite for the 2013 Organizational Development Certificate Program.) (Includes cost of assessment tool used in class)

Feb 4 (DN), 8:30-4:30

$205

Upcoming Date Nov 4 (DN)

New! Performance Management: Managing Employee Development HRCI Who Should Attend: HR Professionals, Managers, and Supervisors Class Description: Participants learn their role in supporting employees in the career management process and the tools to conduct a successful development discussion. How employee development fits into performance management is explained, along with the organization’s, manager’s, and employee’s role in the process, while exploring successful avenues to employee development. Also outlined are steps in the career management process and how to prepare and conduct a developmental discussion. Anticipated Outcomes: Prepare and conduct employee development discussions as part of the performance management process. Feb 4 (DN), 8:30-4:00 $175 Upcoming Dates Jun 12 (DN), Oct 16 (DN)

Leadership Through Influence ** Who Should Attend: Non-managing professionals, high-level leaders, managers, supervisors, staff personnel, and self-directed or traditional work team members Class Description: Intensive, individual-influence skills exercises allow participants to “try on” new techniques in a safe training environment. Team interaction exercises provide insight into how influence operates in team settings. Ten influence tactics give participants a spectrum of techniques to choose from, depending on their situation. The final exercise ties the program together by analyzing a work-specific situation, the influence, the goal, and the desired outcome, power bases, influence tactics, and approach plan. Anticipated Outcomes: Effectively utilize your personal power to influence others. (Includes cost of LTI book and workbook) Feb 6-7 (DN), 8:30-4:30 $455 Upcoming Dates Mar 4-5 (FC), Apr 22-23 (DN), Jul 29-30 (DN), Oct 20-21 (DN)

Business Basics * Who Should Attend: Entry-level Supervisors and those wanting an understanding of business fundamentals Class Description: This seminar will provide an overview of the strategic planning, operations management, and quality tools used in today’s businesses. Instruction, exercises, and case studies are used to illustrate the fundamental concepts used by managers to make informed decisions. Understanding the role of strategic planning, scanning the business environment, analyzing internal vs. external environments, and conducting a S.W.O.T. analysis are all reviewed, along with other topics related to the fundamentals of business. Anticipated Outcomes: Understand the building blocks of successful business practices. Feb 11 (DN), 8:30-4:30 $245 Upcoming Dates May 13 (DN), Aug 19 (DN), Oct 22 (DN)

Supervision: Your First 90 Days—How to Survive Who Should Attend: New Managers and Supervisors Class Description: This is a great course for those new to supervision. In this hands-on class, participants explore the differences between managing and leading. A supervisory skills assessment is used to find gaps in select leadership skills, including guiding and organizing the work, developing staff, and managing performance and relationships. Anticipated Outcomes: Leave the class with an action plan to implement when returning to the workplace. (Participants use a “Supervisory Skills Assessment”)

Feb 4 (DN), 8:30-4:30,

$175

Upcoming Dates May 13 (DN), Jun 19 (FC), Oct 20 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 11

February 2014

303.894.6732 | registration@msec.org | MSEC.org

SUPERVISION Collaboration Skills: A Radical Approach to Problem Solving and Conflict Resolution ** Who Should Attend: Executives, Managers, Team Leaders and Members, OD and HR Professionals Class Description: Radical Collaboration® is a powerful interactive experience that guides participants in building effective partnerships, alliances, and relationships that work. Participants, through practice problem-solving in simulated and real-time situations, learn the dynamics of interpersonal relationships, build collaborative skills, understand the elements of building and maintaining long-term trusting climates, and develop skills establishing and solidifying partnerships and alliances key to professional success. Anticipated Outcomes: Use five essential skills to build strong alignments and greatly increase productivity and success in the workplace. (Includes lunch and cost of book Radical Collaboration) Feb 12-13 (FC), 8:30-4:30 $380 Upcoming Dates Apr 8-9 (DN), Jun 24-25 (DN), Sep 18-19 (DN)

Delegation: A Strategy for Empowerment * Who Should Attend: Managers and Supervisors Class Description: This one-day course helps managers become master delegators—and avoid being perceived as micro-managers— through exercises, discussions, and a case study. This program follows a clear and simple process for delegation by first identifying barriers to effective delegation, then setting delegation guidelines that will help your team get things get done, creating a management system that really works, and determining which delegation tools to apply to specific tasks. Anticipated Outcomes: Delegate to empower team members to make their own decisions and help the entire group work more effectively. Feb 13 (DN), 8:30-4:30 $175

DEVELOPMENT

Communicating Effectively in Difficult Situations for Managers and Supervisors * Who Should Attend: Managers and Supervisors Class Description: In this class, participants learn to assess difficult situations, apply principles to handle complicated interpersonal matters, choose effective strategies for resolving difficulties, conduct oneto-one conversations, and process complicated team issues to bring about positive change. Participants receive their own I-SkillsZone workbook and a set of practical tools for learning and applying the ISkillsZone system on the job. This includes a practical set of integrated maps, skills, and processes for dealing effectively with conflicted situations more collaboratively. Anticipated Outcomes: Communicate effectively to improve productivity and results of your team. Feb19-20 (DN), 8:30-4:00 $495 (Includes cost of workbook) Upcoming Dates Apr 16-17 (DN), Sep 10-11 (DN), Nov 4-5 (DN)

Conflict Strategies: Navigating Others Through Workplace Difficulties ** Who Should Attend: HR Professionals, Managers, Supervisors, and Leaders Class Description: Participants identify appropriate intervention strategies, assess personal responses to conflict using a questionnaire, examine constructive and destructive responses to conflict, coach others in developing conflict management skills, and practice implementing a conflict facilitation model. Anticipated Outcomes: Use critical conflict management tools to successfully navigate through conflict. (Includes Conflict Dynamics Profile assessment)

Feb 19 (FC), 8:30-4:30

$205

Upcoming Dates Jun 13 (DN), Oct 2 (DN), Dec 9 (AZ)

Upcoming Dates May 5 (DN), Sep 30 (DN)

Supervision classes continued on page 13

February 2014

DEVELOPMENT

SUPERVISION

SKILLSCOPE: A Multi-Rater Assessment Tool for Supervisors and Managers * Who Should Attend: Managers and Supervisors Class Description: This session includes the comprehensive instrument, called SKILLSCOPE, which assesses participantsâ&#x20AC;&#x2122; strengths and developmental needs. It provides feedback from peers, direct reports, and superiors, and a clear method for interpreting that feedback. The SKILLSCOPE report is confidential and anonymous. The results of this developmental tool are given only to the participant. (Note: Registration is due six weeks prior to the seminar, and questionnaires no less than three weeks. Cancellation must be received within fourteen (14) days prior to the seminar.)

Anticipated Outcomes: Identify key competencies and behaviors that lead to supervisory and management success. Feb 21 (DN), 8:30-12:00 $320 (If the pre-work is accessed, a $160 assessment fee will be charged)

Upcoming Dates Jun 13 (DN), Sep 26 (DN)

Change Management: Building Resiliency ** HRCI Who Should Attend: Managers, Supervisors, Leaders, or anyone managing change and transitions Class Description: Change in the workplace is inevitable and managers must lead their staffs through changes. In this course, participants learn to differentiate between change and transition, use a threephase transition model, and learn the action steps accompanying each phase of the model. Also discussed are the primary emotions and behaviors of people experiencing change, along with the information and support needed as people move through the change process. Anticipated Outcomes: Build resiliency to manage yourself and others through necessary workplace changes. Feb 24 (DN), 8:30-12:30 $125 Upcoming Dates May 8 (DN), Jun 16 (AZ), Jun 17 (DN), Aug 13 (FC) (1:00-4:30), Sep 5 (DN), Nov 25 (DN)

Supervision: Core Competencies * Who Should Attend: Managers and Supervisors Class Description: Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, enhance listening, and practice delivering effective feedback. Anticipated Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results. Feb 25-26 (DN), 8:30-4:30 $295 Upcoming Dates Mar 11-12 (CS), Mar 20-21 (DN), Apr 2-3 (DN), Apr 16-17 (DN), Apr 29-30 (DN), May 15-16 (DN), Jun 2-3 (DN), Jun 17-18 (DN), Jun 25-26 (CS), Jul 8-9 (DN), Jul 30-31 (FC), Aug 4-5 (DN), Aug 21-22 (DN), Sep 4-5 (DN), Sep 10-11 (AZ), Sep 22-23 (DN), Oct 7-8 (DN), Oct 15-16 (GJ), Oct 23-24 (DN), Nov 20-21 (DN), Dec 3-4 (CS), Dec 10-11 (DN)

Managing in a Multi-Cultural Environment HRCI Who Should Attend: Supervisors and Managers working with a multicultural workforce. Class Description: This class identifies some significant cultural differences, which can challenge the current way of management. The session focuses on the cultural values which create these differences in workplace behaviors as a means to accepting and utilizing them to build a strong, functioning workforce. Ideas are explored for managing and communicating in ways which all find motivational and supportive, and provide a broad framework of understanding which can be applied to employees from any culture within an organization. Anticipated Outcomes: Understand cultural values which create differences in workplace behaviors as a means to accepting and using them to build a strong, functioning workforce. Feb 26 (DN), 8:30-4:30 $175 Upcoming Dates Apr 29 (FC), Sep 15 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 13

February 2014

303.894.6732 | registration@msec.org | MSEC.org

SUPERVISION

DEVELOPMENT

Managing Remote Employees Who Should Attend: Managers and supervisors with employees in multiple locations Class Description: As telecommuting becomes more popular, managers are faced with the challenge of building morale, loyalty, and results from employees they rarely see. This seminar focuses on skills managers need to be successful in this environment. Participants are introduced to a number of management tactics, including a performance matrix for accountability to help employees better target goals, to identify employee performance levels and to develop employees based on these criteria and on what employees want from remote managers. Anticipated Outcomes: Gain the tools you need to successfully manage virtual teams of employees across locations. Feb 26 (DN), 8:30-4:30 $195 Upcoming Date Sep 23 (DN)

Project Planning: Using Logic Models to Facilitate Projects ** HRCI Who Should Attend: Mid- or upper-level managers, staff that coordinate projects, or lead project teams Class Description: This course is designed for those with a basic understanding of managing projects who want to better communicate the “WHY” of the project to key players. Participants learn the Logic Model’s rules through samples and critique, a test case, and ancillary tools. Practical information, hands-on exercises, and group discussions will help participants learn to keep projects on track and communicate in powerful ways to stakeholders. Anticipated Outcomes: Use a logic model to get projects started, keep them on track, and finish them successfully. Feb 28 (DN), 8:30-12:30 $150 Upcoming Date Oct 3 (DN)

* The Supervision Certificate Program These classes can be taken as a part of the Supervisor certificate program. This program builds skills and knowledge on the following topics: motivation, communication, and employee development.

** The Advanced Supervision Certificate Program These classes can be taken as a part of the Advanced Supervision certificate program. As you continue to develop your management skills, this program offers the next step of advancement and expands your capacity to lead.

February 2014

STAFFING

CORE & STRATEGIC HUMAN RESOURCE TRAINING

Revised! Fundamentals of Human Resource Management: Key Steps in Getting Started HRCI Who Should Attend: HR Professionals who are newer to the role Class Description: This seminar is for those solely responsible for the operations of Human Resources, or as a refresher for professionals wanting to expand their knowledge. The role of linking human resources to business success is explored by examining recruiting and retention, orientation, recordkeeping, HR measurement, performance management, employment law, compensation, and benefits. Anticipated Outcomes: Learn practical ways the Human Resource practitioner can contribute to the organizationâ&#x20AC;&#x2122;s success. Feb 5-6 (CS), Feb 20-21 (DN), 8:30-4:00 $355 (Includes a copy of the MSEC Blue Book: Employment Law Resource)

Upcoming Dates Apr 8-9 (FC), May 6-7 (DN), Jul 10-11 (DN), Sep 23-24 (DN), Nov 4-5 (AZ), Dec 10-11 (DN)

Recruiting: The Strategy and the Tactics * HRCI Who Should Attend: HR Professionals responsible for recruiting Class Description: Participants develop a strategy, learn how to target and evaluate effective internal and external sources, and create an employee referral program. Also discussed are tactics every recruiter needs, using metrics, and a recruiting scorecard. Creative sourcing ideas including using social media is explored. Anticipated Outcomes: Leverage employer branding to attract and engage candidates. Feb 5 (DN), 8:30-4:00 $175 Upcoming Dates Apr 22 (FC), May 2 (DN), Sep 17 (DN), Dec 3 (DN)

Interviewing and Hiring I * HRCI Who Should Attend: HR Professionals, Managers, and Supervisors Class Description: This session is a step-by-step approach for planning, conducting, and evaluating a structured, behavioral interview. This interactive format combines lecture, video, exercises, and discussion. Participants follow an interview plan, analyze applications, conduct behavioral interviews, and select the best candidate. Anticipated Outcomes: Ask effective, legally-compliant questions to successfully interview your next applicant. Feb 6 (DN), 8:30-4:00 $175

PHR/SPHR Study Course for HR Certificate Exam Who Should Attend: Anyone interested in pursuing a Professional Human Resources Certification and Senior Professional Human Resources Certification Description: Our experienced employment attorneys and HR professionals have all achieved their PHR or SPHR certification, and will share their knowledge of the HRCI exams. You will work with a variety of professional instructors who are all subject matter experts and use an assortment of different techniques to enhance your learning experience. Study program resources include SHRM Learning Systemâ&#x20AC;&#x2122;s exclusive study guides for each module, (now on interactive CD Rom), access to instructors and fellow attendees through on-line discussion groups, and comprehensive baseline and final practice exams Anticipated Outcomes: Prepare to pass the PHR or SPHR exam. (Ten-Week Program. See 2014 Catalog for Boot Camps, One-Week, and Three-Week Intensive Schedules)

Feb 12-Apr 16 (DN), 2:00-5:00; 6:00-9:00 Feb 19-Apr 23 (AZ), 6:00-9:00

$1,150 member price

Upcoming Dates Sep 10-Nov 12 (DN), Sep 10-Nov 12 (CS)

Orientation/Onboarding: Building A Positive Connection From Day One * HRCI Who Should Attend: HR Professionals, Managers, and Supervisors Class Description: In this class participants learn how to design a program that can engage new employees, increase job satisfaction, improve productivity and morale, and reduce turnover. Aligning program to business goals, creating a positive first impression, identifying key areas to cover, assigning roles and responsibilities, communicating for maximum impact, and evaluating program effectiveness are all covered in this session. Anticipated Outcomes: Build on the initial enthusiasm of new employees and gain their long-term commitment. Feb 19 (DN), 8:30-4:00 $175 Upcoming Dates Apr 9 (CS), Apr 30 (DN), Aug 20 (FC), Oct 15 (DN), Dec 17 (CS)

* The Human Resource Certificate Program These classes can be taken as part of the Human Resource certificate program. It provides you with a foundation of practical information on key topics and expands your skills in the Human Resources field.

Upcoming Dates Mar 25 (DN), Apr 17 (DN), Jun 4 (DN), Jul 16 (DN), Jul 16 (AZ) (8:30-12:00), Aug 19 (FC), Sept 18 (DN), Oct 7 (DN), Nov 20 (DN), Nov 20 (Tucson) (8:30-12:00)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 15

February 2014

303.894.6732 | registration@msec.org | MSEC.org

TECHNICAL TRAINING

MISSION CRITICAL

Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org Feb 3

Access Boot Camp *

$350

8:00am - 4:00pm

Feb 5

Project 2010 Advanced

$179

8:00am - Noon

Feb 6

Project 2013 Basic

$350

8:00am - 4:00pm

Feb 7

Project 2013 Advanced

$350

8:00am - 4:00pm

Feb 10

Excel 2007/2010 Intermediate

$179

1:00pm - 5:00pm

Feb 10

PowerPoint 2007/2010 Basic

$179

8:00am - Noon

Feb 11

Excel Formulas & Functions

$179

8:00am - Noon

Feb 11

Word 2007/2010 Intermediate

$179

1:00pm - 5:00pm

Feb 12

Excel 2007/2010 Advanced

$179

8:00am - Noon

Feb 12

PowerPoint 2007/2010 Intermediate

$179

1:00pm - 5:00pm

Feb 13

Excel 2007/2010 Basic

$179

1:00pm - 5:00pm

Feb 13

Excel 2007/2010 Charts & Pivot Tables

$179

8:00am - Noon

Feb 14

Access 2007/2010 Basic *

$350

8:00am - 4:00pm

Feb 17

Access 2007/2010 Intermediate *

$350

8:00am - 4:00pm

Feb 18

SharePoint 2013 Level 1 *

$350

8:00am - 4:00pm

Feb 19

SharePoint 2013 Level 2 *

$350

8:00am - 4:00pm

Feb 20

Access 2007/2010 Advanced *

Feb 28

Excel 2007/2010 Basic

$179

1:00pm - 5:00pm

Feb 28

SharePoint IT Admin 2013 Workshop Foundation Implementation

$350

8:00am - 4:00pm

Feb 28

Excel 2007/2010 Intermediate *

$179

8:00am - Noon

Day 1, 8:00am - 4:00pm Day 2, 8:00am - Noon

Mission Critical now has two locations. * Classes with an asterisk will be held at the DTC Critical Systems Training Center. All other classes will be held at Downtown Denver Mission Critical Systems Training Center. See 2014 Training Catalog for addresses. (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO | (GR) Greeley, CO (GJ) Grand Junction, CO | (CP) Casper, WY

February 2014

M S E C I S C E L E B R AT I N G I TS 75T H A N N I V E R S A RY T H I S YE A R! We opened our doors in 1939 with 100 member companies. Today we have over 3000 members, in 77 industries, representing nearly a million employees! We appreciate your support and look forward to serving you for another 75 years.

Throughout the next 12 months weâ&#x20AC;&#x2122;ll be celebrating in a variety of ways with anniversary specials, events, and recognition for our loyal members. Thank you for being a part of the MSEC community.

DENVER

COLORADO SPRINGS

800.884.1328

February 2014

FORT COLLINS

SCOT TSDALE

MSEC.org

303.894.6732 | registration@msec.org | MSEC.org

The Top 5 Reasons You Should Use MSEC to Meet Your 2014 Employment Law Poster Needs. Stop struggling to keep up with poster content changes from various state and federal agencies. Simplify your HR compliance with MSECâ&#x20AC;&#x2122;s Employment Law Poster Service. Save money by taking advantage of MSECâ&#x20AC;&#x2122;s low pricing on all-in-one employment law posters, and rely on the Update Service to cover any mandatory changes.

1 2 3 4 5

MSEC: Offers reduced poster prices for federal AND state all-in one posters - no more hassles with independent vendors Provides posters for each of the 50 states plus the District of Columbia, Canada, and Puerto Rico - one stop shopping for all your corporate locations Ensures that posters meet compliance requirements - no more guessing or assuming compliance Delivers electronic posters (E-Posters) with an electronic update service - great if you have remote, telecommuters or off-site employees Offers members a low cost update service for federal and state posters - automatically receive updated posters as mandatory changes occur - Spanish versions too!

Please visit our Poster page at MSEC.org for more information on content, on-line ordering, and other FAQs. You can also order by contacting the Specialized Legal Services Department at 800.884.1328 or at posters@msec.org.

February 2014

Earn credits through our 2014 harvard business series

Challenge your business acumen and receive strategic recertification credits! Get the Harvard business experience firsthand with MSEC’s Harvard Business Series! Participants are exposed to current business issues using high-profile organizations as case studies. Join MSEC facilitators and other class participants for this innovative and interactive learning experience. Topics covered in the 2014 series include change management, product development, strategy, marketing, and social media.

Series Topics: Secret recipes: The Power of Culture in an Experience Economy Denver – March 21 Scottsdale – July 29 jcpenney’s “Fair and Square” Pricing Strategy Denver – May 16 Barnes & Noble: Managing the E-Book Revolution Denver – August 12 A Facebook “Friend” Request from the Boss: Too Close for Comfort? Denver –November 14 Scottsdale – December 4

Go to MSEC.org for a full description of the cases and program description. Each case qualifies for 3.0 strategic recertification credits, or a total of 12 credits for all four cases $99 per case, $350 for all four cases (over a 10% discount!)

800.884.1328 • MSEC.org