MSEC
TRAINING GUIDE | JANUARY-FEBRUARY 2015
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CONTENTS
JANUARYFEBRUARY
2015 3-6
LEGAL COMPLIANCE
ON THE COVER MSEC has over 3,000 members, in 77 industries, representing nearly a million employees. This year the cover of our training guides will represent the diverse industries that choose MSEC as a business partner. We appreciate our members trust and confidence and are committed to making employers successful.
HIGH-TECH & MANUFACTURING
7
COMPENSATION & BENEFITS
9-13
PROFESSIONAL DEVELOPMENT
15-19
MANAGEMENT & LEADERSHIP
21-22
HR MANAGEMENT
MSEC MEMBERSHIP MEETINGS Do you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us each month for a free lunch or webinar and learn how to maximize your membership.
25-26 MISSION CRITICAL Technical Training
WEBINAR - January 8, 10:00am-11:00am (MST) LUNCH - February 5, 12:00pm-1:00pm
FOLLOW MSEC
NOTE Most classes listed are also available as an on-site. See MSEC 2015 Training Catalog for full class descriptions.
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January-February 2015
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TRAINING IN FOCUS
MSEC remains committed to providing quality, innovative and convenient training for our membership. Our January-February training schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Training in Focus” section we will highlight a variety of classes. Be sure to peruse the whole guide so you don’t miss any of our great offerings!
CLASSES FOR BUSINESS APPLICATIONS Business Writing for Support Staff page 9 Elevating Your Sales Effectiveness page 11 Negotiation for Win/Win Results page 12 Change Management: Building Resiliency page 15 Workforce Planning: Your Roadmap to the Future page 22
CERTIFICATE PROGRAMS MSEC offers eleven different certificate programs to help your managers and employees become well-rounded in their field of endeavor. Classes throughout this guide are marked with the colored dot below where appropriate.
• Advanced Supervision Certificate Program • Business Applications Certificate Program • Coaching Certificate Program • Communication Mastery Certificate Program • Employment Law Certificate Program • Human Resource Certificate Program • Professional Management Recognition Plaque • Strategic Human Resource Certificate Program • Supervision Certificate Program • Support Staff/Administrative Assistant Certificate Program • Trainer Certificate Program
THREE EASY WAYS TO REGISTER FOR MSEC CLASSES! 1. Call 303.894.6732 2. Email registration@msec.org 3. Go online to MSEC.org
January-February 2015
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LEGAL COMPLIANCE ADA and FMLA for Managers and Supervisors: Stop, Look, and Listen This session is the next evolution in compliance training: a practical application of the ADA and FMLA for front line managers and supervisors. Participants learn when to stop behavior that might violate the ADA or GINA; what to look for to properly manage an employee’s medical issue; and, when to listen and hear when an employee is requesting an accommodation under the ADA or leave under the FMLA. Outcomes: Protect employers from ADA and FMLA liability by stopping. Looking and listening. Who Should Attend: Front line Managers and Supervisors responsible for the application of the ADA and FMLA Jan 29 (AZ) 8:30-12:00 $125 Upcoming Dates Apr 14 (DN), Aug 21 (DN), Oct 14 (FC)
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Affirmative Action Workshop: An Introduction Organizations with government contracts or subcontracts in excess of $50,000 and with 50 or more employees, and financial institutions need to develop and maintain an affirmative action plan. This session provides fundamentals, describing who is required to have a plan, compliance requirements, parent and subsidiary issues, and the internet applicant rule. Participants learn about statistical reports, workforce analyses, adverse impact plans, action-oriented programs, compliance reviews, hiring, and compensation issues. Outcomes: Take appropriate steps before your organization is confronted with a DOL audit. Who Should Attend: EEO Managers and all responsible for compliance Jan 27-28 (DN) 8:30-4:30 (day 1) 8:30-12:00 (day 2) $250 HRCI
Upcoming Dates Apr 8-9 (DN), Aug 5-6 (DN), Oct 27-28 (DN)
Americans with Disabilities Act: Managing Disabilities in the Workplace HRCI Many employers are wondering if there is anyone who is not disabled under the new law, and this course provides that answer along with other important aspects. These include why it is important to properly identify the essential functions of a job, how to engage in the interactive process and identify potential accommodations, when an accommodation is “reasonable,” and what to do if there is no reasonable accommodation. Outcomes: Effectively respond to employees with disabilities and maintain a productive workplace. Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Jan 21 (DN), Feb 12 (CS), Feb 24 (FC) 8:30-3:00 $175
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Discrimination in the Workplace: The Law of EEO HRCI This is an overview of federal and state civil rights laws along with practical tips employers can implement to reduce exposure for discrimination charges. Participants apply knowledge of EEO law to real-life scenarios, after learning what constitutes employment discrimination. Preventing claims and responding to employee complaints are also discussed, along with how to protect against retaliation complaints and recent legal developments in discrimination law. Outcomes: Understand EEOC processes and theories of discrimination to prevent claims. Who Should Attend: HR Professionals, Managers, and Supervisors Jan 13 (DN) 8:30-3:30 $175 Upcoming Dates Mar 2 (DN), Apr 23 (DN), Jul 23 (DN), Oct 7 (DN)
Drug and Alcohol: DOT/Federal Motor Carrier Drug and Alcohol Testing Regulations This class certifies supervisors for Department of Transportation (DOT) mandated drug and alcohol testing procedures, and includes determination of reasonable suspicion, and detection of physical, behavioral, speech, and performance indicators of alcohol and drug misuse. Policy considerations are reviewed, as well as acquiring drug and alcohol testing information from previous employers. Outcomes: Certification for detecting signs of misuse and follow proper procedures. Who Should Attend: All levels of management in the transportation industry Jan 30 (DN) 8:30-12:30 $125 Upcoming Dates Apr 28 (CS), Jul 17 (DN), Nov 6 (DN)
NEW! Employment-Based Immigration Briefing Session HRCI This seminar provides an overview of non-immigrant visa options, pitfalls and benefits to hiring foreign workers, and long-term permanent residency sponsorship strategies. Participants learn about various employment based visas and the process for obtaining them, along with how employers can sponsor foreign-born workers for permanent residency in the United States. (i.e., the “green card”). Also covered are immigration laws and regulations, government agencies and their functions, employment-based visas, and processing visas. Outcomes: Understand what is important when hiring foreign workers. Who Should Attend: HR Professionals, Managers, Supervisors, and In-house Counsel Jan 15 (DN) 9:00-10:30 $49 per session / $120 all 3 sessions Upcoming Dates May 5 (DN), Oct 29 (DN)
Upcoming Dates Mar 6 (DN), May 28 (DN), Jul 21 (DN) Aug 4 (GS), Aug 5 (GJ), Oct 1 (DN)
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January-February 2015
303.894.6732 | registration@msec.org | MSEC.org
LEGAL COMPLIANCE
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FMLA: A Guide for Human Resources HRCI Participants gain needed information to comply with this law including “serious health condition,” employee notice requirements, and managing intermittent leave. Also discussed are administering attendance policies, military situations, and a review of policy requirements and FMLA forms. Outcomes: Successfully administer FMLA leaves at the workplace. Who Should Attend: HR Professionals and Legal Staff Jan 15 (DN) 8:30-3:00 $175 Upcoming Dates Mar 5 (AZ), Mar 5 (CS), Mar 16 (DN), Apr 30 (FC), Jun 11 (DN), Jul 16 (DN), July 23 (AZ), Sep 2 (DN), Oct 16 (DN), Nov 12 (AZ)
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Garnishments and Income Withholding Orders HRCI Garnishments and other orders are complicated. This class teaches what a valid garnishment is and what types of garnishments attach to employee wages. It also covers how forms of garnishments differ from one another, discusses tax levies and student loan garnishments, and reviews employer obligations for health insurance and national medical support orders. Outcomes: Respond to garnishments and income assignments properly. Who Should Attend: HR Professionals and Payroll Staff Jan 27 (DN) 8:30-3:00 $175 Upcoming Dates Jun 4 (DN), Oct 20 (DN), Oct 27 (CS)
Harassment Prevention for Managers and Supervisors HRCI Participants learn about the meaning of the term “hostile work environment,” and the difference between inappropriate conduct and illegal harassment, along with how to respond properly and prevent retaliation claims. Especially helpful are strategies to reduce employer liability, what behavior may lead to illegal harassment, and how to prevent retaliation claims. Outcomes: Understand how to respond to and stop harassment at your workplace. Who Should Attend: HR Professionals, Managers, and Supervisors Jan 20 (DN), Feb 5 (FC) 8:30-11:30 $125
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Upcoming Dates Mar 19 (DN), May 21 (DN), Jul 9 (DN), Sep 3 (DN), Sep 15 (AZ), Nov 17 (DN)
I-9 Compliance HRCI New forms have new requirements! Fines are increasing and so is enforcement. This seminar covers the I-9 process including initial verification of work authorization, re-verification, correcting errors on I-9s, and conducting internal audits. Participants will also receive up-to-date information regarding worksite enforcement activities by Immigration and Customs Enforcement (ICE), E-Verify, and best practices for employment eligibility verification. Outcomes: Know everything you need to about I-9 compliance and filling out the new forms. Who Should Attend: HR and Recordkeeping Professionals Jan 7 (CS), Jan 28 (DN) 8:30-12:30 $125 Upcoming Dates Mar 10 (FC), Apr 28 (DN), Jun 24 (AZ), Aug 6 (DN), Nov 16 (DN)
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Investigations in the Workplace HRCI This class guides participants through the entire investigation process beginning with the notice of an issue, how to define it, and how to determine the employer’s responsibilities. Next is a discussion on planning the investigation, interviewing those with knowledge, and evaluating the evidence, including assessing credibility, communicating findings, and taking action. Outcomes: Recognize when an investigation is needed and how to proceed. Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Feb 11 (DN), Feb 19 (AZ) 8:30-4:00 $175 Upcoming Dates Apr 22 (DN), Jun 16 (DN), Aug 20 (CS), Sep 29 (FC), Oct 6 (DN)
Investigations in the Workplace: Two-Day Workshop HRCI This two-day workshop is a combination of interactive role playing, mock investigation practice, lecture, and group discussion. Participants practice issue-spotting, interview documentation, and strategies for handling all investigation issues. When, what, how, and why to investigate is covered, along with the structure and content of investigation reports. Outcomes: Follow clear practices to successfully conduct investigations. Who Should Attend: HR Professionals, Legal Staff, and those responsible for investigations Jan 20-21 (DN) 8:30-4:00 $295 Upcoming Dates May 19-20 (DN), Jul 21-22 (DN), Sep 9-10 (DN), Nov 16-17 (DN)
CONTINUED
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO
January-February 2015
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LEGAL COMPLIANCE Legal Issues in Managing Employees for Governments and Special Districts HRCI This seminar reviews key federal and state laws affecting employment decisions of local government, special districts, and quasi-governmental agencies. It covers constitutional and due process concerns, along with the Open Records Act, that apply to public sector employers. Also covered are legal topics relating to interviewing and selection, civil rights, medical and safety Issues, pay practices, and separation and discharge. (Includes a CD copy of the MSEC Blue Book: Employment Law Resource for the
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Public Sector)
Outcomes: Make legally informed management decisions in a government and quasi-government environment. Who Should Attend: Public Sector or Governmental HR Professionals, Managers, and Supervisors Feb 12 (DN) 8:30 - 4:00 $235 Upcoming Date Oct 22 (DN)
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Legal Issues for Human Resources Professionals HRCI This concentrated full-day program offers an overview of the complex legal issues associated with day-to-day employment decisions and actions. This session provides current information on legislation, court decisions, and enforcement procedures that affect the employment relationship. The issues and concerns that impact separation and discharge, including a risk analysis of termination and proper procedures, are explored. (Includes a CD copy of the MSEC Blue Book: Employment Law Resource) Outcomes: Advise leaders and supervisors about employment law issues armed with a full spectrum of knowledge. Who Should Attend: HR Professionals and Legal Staff Feb 12 (AZ), Feb 24 (CS) 8:30-4:00 $235 Upcoming Dates Apr 1 (DN), Apr 16 (FC), Jul 8 (DN), Oct 6 (FC), Oct 29 (DN)
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Legal Issues for Supervisors and Managers HRCI This seminar reviews key federal and state laws affecting the employment decisions that managers and supervisors make. It walks participants through issues such as employment-at-will, and the importance of understanding employee handbooks. Also covered are legal topics relating to interviewing and selection, civil rights, safety issues, pay practices, and termination. (Includes a CD copy of the MSEC Blue Book: Employment Law Resource)
Outcomes: Make legally informed management decisions in managerial and supervisory roles. Who Should Attend: Managers and Supervisors Feb 2 (DN) 8:30-4:00 $235 Upcoming Dates Apr 9 (DN), Apr 21 (Tucson), Jun 12 (FC), Jun 25 (DN), Aug 18 (DN), Aug 26 (CS), Oct 6 (AZ), Oct 8 (DN), Dec 2 (DN)
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January-February 2015
Managing the Ill or Injured Worker under the ADA, FMLA, and Workers’ Compensation HRCI This advanced seminar requires knowledge of the Americans with Disabilities Act, Family and Medical Leave Act, and Workers’ Compensation Basics. Participants learn when a law is triggered, and what to do if more than one law applies. Additionally, the class will cover attendance, termination, compensation, benefit coverage, return-to-work, and light duty issues. Outcomes: Understand how the complex requirements of each law interact, and develop practical ways to address concerns. Who Should Attend: HR Professionals, Managers, and Supervisors Jan 29 (DN) 8:30-3:00 $175
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Upcoming Dates Mar 30 (DN), Apr 16 (AZ), Jun 24 (DN), Jul 9 (FC), Aug 6 (DN), Oct 13 (CS), Oct 26 (DN), Dec 10 (AZ)
OSHA: Compliance and Enforcement—What You Need to Know HRCI This seminar will cover the Occupational Safety and Health Act of 1970 and who is affected; basic recordkeeping requirements; an introduction to the safety and health standards, including those most often cited by OSHA; inspections; penalties; and OSHA procedures when an employer has been issued a citation. Employers’ rights under OSHA will be discussed thoroughly, as well as the enforcement process from the notice to the inspection to the citations. Also covered with be safety and health self-audits. Outcomes: Know the basic requirements and employers’ rights under OSHA and how to handle an OSHA inspection. Who Should Attend: Health and Safety Personnel, including those dealing with any OSHA inspections Jan 22 (DN) 8:30-4:30 $175 Upcoming Date Nov 20 (DN)
OSHA: Recordkeeping Requirements— How Do They Affect You? HRCI This seminar covers proper recording of injuries and illnesses and reviews the major recordkeeping requirements. OSHA recordkeeping is complicated. If done well, it can set a positive tone for OSHA’s review of an organization. Participants will learn how to create a good impression by learning why recordkeeping is necessary, who must keep records of the criteria and classifications for recordable injuries and illnesses, and how to fill in OSHA forms 300, 300-A and 301. Outcomes: Manage your records properly and with confidence. Who Should Attend: Personnel responsible OSHA forms 300, 300-A and 301, and medical/exposure records Jan 8 (DN) 8:30-3:30 $175 Upcoming Date Oct 27 (DN)
303.894.6732 | registration@msec.org | MSEC.org
LEGAL COMPLIANCE
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Performance Documentation Skills HRCI Participants will learn a simple performance documentation process and understand its importance in preventing legal claims. Using proven techniques, participants will practice writing and maintaining job-related performance documentation. The seminar will focus on how the current legal climate affects supervision, as well as the “howtos” of documenting employee actions. Outcomes: Develop strong practices and follow a clear process when documenting discipline. Who Should Attend: HR Professionals, Managers, and Supervisors Jan 22 (DN), Feb 12 (FC) 8:30-12:00 $125
REVISED! Wage and Hour Workshop HRCI Learn what the laws cover and which industries are exempt, along with recordkeeping requirements, exemptions from overtime, and how to change status for those improperly classified as exempt. Also discussed are compensable hours of work-travel time, on-call, and training, alternative work weeks, compensation included in straight time and overtime calculation, and other topics covered by these laws. Outcomes: Understand wage laws and their numerous, counterintuitive regulations. Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Jan 21 (CS), Feb 4 (DN) 8:30-3:30 $209
Upcoming Dates Mar 10 (AZ) (1:00-4:30), Mar 18 (DN), Apr 20 (DN), Jun 16 (DN), Jul 28 (CS), Aug 12 (DN), Sep 22 (GJ), Sep 23 (GS), Oct 13 (DN), Oct 29 (AZ) (1:00-4:30)
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Unemployment Insurance: Appeal Hearing Workshop HRCI This fast-paced class will provide strategies for success at the appeal level and focus on hearing preparation. The initial claim response sets the stage for learning how to be prepared and organized for the hearing, and participants will learn the art of asking questions on direct and cross-examination, what is hearsay evidence, how to offer written evidence into the record, and how and when to object. Outcomes: Successfully represent the employer in an unemployment hearing. Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Jun 18 (DN) 8:30-12:00 $125 Upcoming Dates Nov 5 (CS), Nov 10 (DN)
Upcoming Dates Apr 2 (DN), May 8 (FC), Jun 2 (DN), Jun 16 (GS), Jun 17 (GJ) Aug 4 (DN), Oct 14 (AZ), Nov 4 (DN)
Workers’ Compensation Basics HRCI Participants are introduced to the basic provisions and procedures of the Colorado Workers’ Compensation Act. Coverage under the Act is explored, along with the employer’s obligation, ensuring compliance, and avoiding penalties. Benefits awarded by the act are explained, along with when an injury is compensable, and limitations on mental or emotional stress benefit awards. Outcomes: Properly report and investigate work related injuries and close claims. Who Should Attend: HR Professionals and those handling Workers’ Compensation claims Feb 6 (DN) 8:30-4:00 $195 Upcoming Dates Jul 10 (DN), Sep 25 (DN)
Unions: National Labor Relations Act and Non-Union Workplaces, What You Don’t Know Can Hurt You HRCI Is the social media policy in your employee handbook an Unfair Labor Practice? If an employee is terminated, can the National Labor Relations Board force the organization to reinstate the employee or pay back pay? This half-day class focuses on labor laws, agency rules, and cases that apply to non-union workplaces, and will highlight current trends in NLRB policy and Unfair Labor Practices process. Outcomes: Protect your organization against claims non-union employers, including unfair labor practices, investigations and penalties, as well as how to prevent and defend against unfair labor practice charges. Who Should Attend: HR Professionals, Managers, Supervisors, In-house Counsel Feb 12 (DN) 8:30-12:00 $125 Upcoming Dates Apr 13 (DN), Sep 3 (DN), Nov 6 (DN)
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO
January-February 2015
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COMPENSATION & BENEFITS
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Benefit Administration: The Basics from A to Z HRCI Participants learn the basic concepts of employer-sponsored benefits including health and welfare, retirement, and medical reimbursement plans. The course includes up-to-date and relevant basic design, legal, and administrative considerations. Individuals participate in skill-building exercises to enhance their understanding of the material, including the role of benefits in a total rewards strategy, design concepts, funding, mandated benefits, and compliance with federal laws, including health care reform. Outcomes: Understand basic design concepts regarding benefit administration, from retirement to health, and medical spending programs. Who Should Attend: HR Generalists, new Benefit Specialists, and anyone wanting an update Jan 27-28 (FC), Feb 18-19 (DN) 8:30-4:00 $295
FREE! Salary Survey Job Matching Workshop Cannot find the specific job description you need? Learn how to match jobs in your organization using MSEC’s Benchmark Compensation Survey for Colorado, Arizona, and Wyoming. Outcomes: Match jobs in your organization using MSEC’s Benchmark Compensation Survey for Colorado, Arizona, and Wyoming. Who Should Attend: HR staff responsible for compensation Feb 20 (DN) 8:30-11:30 FREE!
Upcoming Dates Apr 8-9 (AZ), Apr 30-May 1(DN), Aug 5-6 (DN), Sept 29-30 (CS), Oct 22-23 (DN)
Compensation Administration I—Base Pay Design and Development HRCI This class will teach how to develop a Total Rewards philosophy and work with a compensation model that begins with job analysis and introduces internal job evaluation and external market pricing. In addition, elements including pay ranges and building a pay structure that focuses on business alignment will be covered. Hands-on exercises and group discussions assist participants in developing skills for creating, revising or maintaining base pay compensation plans. Outcomes: Understand compensation fundamentals and principles to apply in your workplace. Who Should Attend: HR Professionals, Compensation and Benefit Managers Jan 21-22 (DN), Feb 18-19 (FC) 8:30-3:30 $295
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Upcoming Dates Apr 8-9 (DN), May 19-20 (AZ), Jun 18-19 (DN), Aug 19-20 (DN), Oct 6-7 (CS), Oct 15-16 (DN), Dec 1-2 (DN)
Payroll Administration: The Ins and Outs Participants learn the basic concepts of the payroll field, including administration, new employee on-boarding, and recordkeeping. Common pitfalls to avoid such as mishandling W4’s and miscalculating an employee’s regular rate are discussed. Participants gain an understanding of how the payroll function affects and is affected by other parts of the organization including orientation and benefit administration. Outcomes: Gain insight and working knowledge of day-to-day payroll administration. Who Should Attend: HR Professionals and those overseeing payroll operations Feb 10 (DN) 8:30-12:00 $125 Upcoming Dates Sep 23 (FC), Oct 9 (DN)
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January-February 2015
303.894.6732 | registration@msec.org | MSEC.org
AFFIRMATIVE ACTION PLANNING SERVICES Are you in Compliance?
Data Management—the Extra Mile: Affirmative action planning is more than just assembling data. How your data is managed spells the difference between a successful compliance review and penalties. Other providers do not scrub data or charge an extra fee for doing so. MSEC scrubs all data to ensure it is consistent and compliant. Don’t wait until an audit to discover data inconsistencies or other problems. Value: No hidden or additional charges. Ever. The pre-disclosed fee includes: • Data scrubbing and review
• Attorney-client privileged compensation discrepancy analyses
• Required statistical analyses (Workforce Analysis, Job Grou Analysis, Availability Analysis, Incumbency to Availability Analysis, and Placement Rate Goals and Impact Rati Analysis)
• Attorney-client privileged compensation means reports
• Adverse impact analyses • Inter-race adverse impact analyses
• Required narratives • Policy and process review and assessment • Post-plan analysis and strategy • Two hours of customized Affirmative Action training • Audit support during OFCCP compliance reviews
Expertise: MSEC prepares more than 500 Affirmative Action Plans annually. Our expertise translates to your compliant plan. In addition, we regularly assist members during OFCCP compliance reviews. Support: Affirmative action planning is an ongoing process. What you do throughout the year matters. We are here to support you every step of the way. Are you tracking applicants correctly? Do your hiring practices result in adverse impact? Where and how are you recruiting? What training do you provide? How do you respond to a Notice of Compliance Review from the Office of Federal Contract Compliance Programs? We are here to answer all these questions and work through these issues with you. New Veterans and Individuals with Disabilities Regulations: New regulations went into effect March 24, 2014. These include unprecedented requirements to collect, analyze and evaluate data for protected veterans and individuals with disabilities. We are here to educate you to ensure compliance with everything from access to your application process to plan preparation. Confidence: MSEC is your trusted partner in workplace matters. Expect the same care, dedication, and quality from our Affirmative Action Planning Services. This is our commitment to you. For more information or to request a no-cost compliance assessment, call us today at 800.884.1328.
January-February 2015
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PROFESSIONAL DEVELOPMENT
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Advanced Practicum for Experienced Trainers HRCI This session provides experienced trainers with an opportunity to prepare and deliver a practice-training module and receive feedback from peers. Using their own materials, participants will deliver a 20-25 minute module of training. The class discusses elements related to the development of the training, including their needs assessment, design, and evaluation process. Those attending can pose problems or concerns for their peers to address. (Participants must register at least one week
in advance to allow enough time for preparation. Guidelines for the module will be sent one week prior to class.)
Outcomes: Learn training methods from peers and continue to develop your skills. Who Should Attend: Trainers with at least two years of experience, who have been involved in all aspects of training from assessment through evaluation. Feb 13 (DN) 8:30-4:30 $195 Upcoming Dates Jun 16 (DN), Oct 13 (DN)
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Assertiveness Training for Support Staff Participants gain the skills to face problems directly and resolve them quickly, handle stressful interpersonal situations effectively, and gain the confidence needed to make difficult decisions without creating resentment, anxiety, or guilt. This seminar focuses specifically on an overview of assertiveness, clarifying complicated issues, stating needs clearly, dealing effectively with criticism and rejection, handling anger and hostility, recognizing and stopping manipulative behavior, and resolving conflict responsibly. Outcomes: Successfully manage customers, clients, bosses, and co-workers. Who Should Attend: Support Staff Jan 29-30 (DN) 8:30-4:00 $295 Upcoming Dates Jul 30-31 (DN), Dec 2-3 (DN)
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Business Writing for Support Staff Participants will develop writing skills from preparation to proofreading, including getting started, writing a document or composing an email, organizing for results, emphasizing main ideas, editing for clarity, and checking for errors. The seminar format includes exercises, individual guidance, and group discussion working with typical business documents: letters, reports, email, and procedures. Outcomes: Streamline the process from preparation to proofreading letters, memos, email, and other important business documents. Who Should Attend: Administrative assistants and executive-level support staff Feb 24 (DN) 8:30-3:30 $205 Upcoming Dates Apr 16, May 21 (DN), Oct 27 (DN)
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January-February 2015
Communicating In Difficult Situations for NonManagement Personnel In this workshop, non-management personnel are encouraged to use their own tough on-the-job situations to practice and apply the skills they will be taught. Participants learn the principles and choices for handling difficult situations and how people signal issues and resolve conflicts. The Information Wheel tool is used to resolve conflicts, build relationships and teach how to listen to gain critical information to manage the situation. Outcomes: Learn practical talking and listening tools and strategies that can be put to immediate use. Who Should Attend: Non-management and support staff personnel faced with difficult people and situations. Feb 26-27 (DN) 8:30-4:00 $365
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Upcoming Dates May 7-8 (DN), Oct 7-8 (DN), Dec 15-16 (DN)
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Communication Feedback: Know Thyself Each participant receives an individual personal style report based on surveys from five individuals they select plus themselves. This “self plus others” report format provides a comprehensive description including individualized concrete suggestions. This is the foundation for the class, allowing participants to learn how to recognize others’ communication preferences and build the skills to work effectively with all. (Pre-work is required—2 weeks advance registration required.) (Includes personal style report)
Outcomes: Understand how others perceive you and learn how to effectively adapt your communication. Who Should Attend: Managers, Supervisors, and Employees Feb 25-26 (DN) 8:30-4:00 $445 (A $140 charge is added to the standard 25% for cancellations less than 7 days)
Upcoming Dates Apr 21-22 (DN), Jun 23-24(DN), Sept 8-9 (DN), Nov 10-11 (DN)
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Communication Tools for Maximizing Performance Participants improve their ability to understand people better, turn on or off emotions in different circumstances, and develop and maintain trust, rapport, and influence with others. How to deal with difficult people and situations by learning, thinking in an outcome oriented way, and discovering what is important to another person or group is explored. Also reviewed is how to gather and organize information systematically to clarify problematic situations and to identify clear goals. Outcomes: Put into action practical communication methods, skills, and techniques. (A follow up study guide is provided to practice the skills taught.) Who Should Attend: Employees and Managers whose success depends on the ability to relate to others Feb 19-20 (DN) 8:30-3:30 $355 Upcoming Dates Mar 11-12 (FC), Apr 16-17 (DN), Jul 23-24 (DN), Oct 15-16 (DN), Dec 3-4 (DN)
303.894.6732 | registration@msec.org | MSEC.org
PROFESSIONAL DEVELOPMENT
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Conflict: Self-Management This session begins by defining the nature of conflict and then addressing how to build skills for constructive resolution by creating an effective environment and developing compromises for mutual benefit. Participants learn about their personal response to conflict through the assessment of conflict styles, identifying alternative strategies, and conveying understanding. Outcomes: Understand conflict patterns and acquire skills for responding constructively to conflict. (Includes conflict style assessment) Who Should Attend: Managers, Supervisors, and Employees Jan 14 (DN) 8:30-4:30 $175 Upcoming Dates Mar 14 (DN), May 12 (AZ) (1:00-4:30), May 18 (DN), Jun 25 (DN), Aug 12 (DN), Sep 1 (FC), Sep 28 (DN), Oct 22 (DN), Nov 18 (DN)
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Creating Training Materials The seminar focuses on creating the supporting written materials such as notebooks, handouts, and visual aids, as well as other learning aids. The class reviews a needs assessment and then helps to calculate development time and costs, identify design resources and constraints, and clarifies learning objectives. Developing training materials is discussed by tying training objectives to material design, considering sequencing options selecting the instructional method and delivery medium, developing a lesson plan, and writing the content. Outcomes: Create written materials such as notebooks, handouts, and visual aids to support good training. Who Should Attend: Individuals who prepare in-house training, deliver group training, or revise existing training Feb 17-18 (DN) 8:30-4:30 $295 Upcoming Dates May 20-21 (DN), Aug 11-12 (DN)
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Customer Relations: Making the Connection Participants discover practical, ready-to-use ideas for various phases of customer interaction. Connecting with customers and anticipating their needs by adapting to varying communication styles and practicing positive language skills is explored, along with employing a 3-step method for handling difficult customer situations. Action steps to ensure a customer experience is positive, and critical follow-up steps are reviewed. Outcomes: Acknowledge customer needs and take the correct action in a variety of difficult situations. Who Should Attend: Anyone having direct or indirect customer contact Jan 16 (DN) 8:30-12:30 $125 Upcoming Dates Apr 30 (DN), Jun 4 (CS), Jul 14 (DN), Nov 17 (DN)
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Developing and Maintaining Trust in the Workplace This class is designed to help understand how to build trust and how that impacts relationships with your co-workers, managers, and customers. Participants explore the meaning of trust and measure individual skill levels in building trust. Participants develop strategic skills to build trust in the workplace, identify what trust is and its impact on the work environment, and use skills to rebuild trust and re-frame difficult messages. Outcomes: Increase skill levels in building trust through instruction, reflection, and class exercises. Who Should Attend: Employees wanting to develop more effective relationships with others Jan 21 (DN) 8:30-4:00 $175 Upcoming Dates Mar 6 (DN), May 18 (DN), Jul 20 (DN), Sep 11 (DN), Nov 17 (DN)
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Developing Interpersonal Communication Skills This three-day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex communication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Outcomes: Develop an action plan to implement changes to communicate more effectively. Who Should Attend: Employees, Managers, and Supervisors Jan 14-16 (DN), Feb 11-13 (DN), 8:30-3:30 $420 Upcoming Dates Mar 16-18 (DN), Apr 15-17 (DN), May 4-6 (DN), Jun 2-4 (DN), Jul 8-10 (DN), Aug 18-20 (DN), Sep 22-24 (DN), Oct 27-29 (DN), Dec 1-3 (CS)
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Developing Presentation Skills Participants will focus on skill-building by designing and delivering two presentations and receiving both class and instructor feedback. Presentations will be recorded. The principles of public speaking are explored including presentation design, style, and delivery techniques, and visual aids. There is time allotted for practice and feedback, impromptu presentations, informational presentations, persuasive presentations, and instructional presentations. Outcomes: Deliver an effective presentation to audiences ranging from peers to the executive management team. (*This three-day course provides practice and feedback, and all three days must be attended.)
Who Should Attend: Individuals with limited experience or those who wish to improve their confidence level in front of groups
(Class size is limited to 10).
Jan 28-30 (DN) 8:30-4:30
$490 (Includes lunch)
Upcoming Dates Apr 28-30 (DN), May 19-21 (FC), Jun 9-11 (CS), Jul 14-16 (DN), Sep 21-23 (DN)
CONTINUED (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO
January-February 2015
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PROFESSIONAL DEVELOPMENT
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Elevating Your Sales Effectiveness This session teaches effective sales skills needed in today’s world: consulting, problem solving, educating, and negotiating. The participants will learn to create and understand the sales mind-set, develop and improve questioning skills and listening skills, along with selling solutions instead of just products. The best practices in sales will also be reviewed. Outcomes: Follow a sales approach focused on solutions and customer development, along with products and services. Who Should Attend: Sales representatives new to the field, customer service representatives, sales assistants Feb 17 (DN) 8:30-4:00 $195
GOAL! Get Organized at Last! This class provides simple, easy-to-implement solutions to help you get control of workloads, contribute to the success of organizations, and increase value as an employee. Participants learn what to do with paper, manage email efficiently and effectively, learn Microsoft Outlook tips and tricks, and how to reduce interruptions and distractions. Also covered are scheduling and prioritizing how to do important tasks first, and how to follow up on assignments effectively. Outcomes: Improve organizational skills and increase productivity. Who Should Attend: Managers and Employees wanting to improve their organization skills at work Jan 22 (DN) 8:30-4:30 $245*
Upcoming Date Oct 6 (DN)
* For $430 receive the seminar and 2-hour follow up coaching session on-site within the (DN) metro area)
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Emotional Intelligence at Work Emotional Quotient (EQ) is learning how to consciously utilize your emotions to create optimal results in your relationships with yourself and others. Time is spent building emotional literacy, recognizing patterns, applying consequential thinking, and expanding key relationship skills. Participants learn to develop the five EQ Competencies, including self-awareness, self-regulation, self-motivation, empathy, and relationship skills, and assess their own emotional intelligence through use of a comprehensive assessment. (Includes assessment) Outcomes: Raise your Emotional Quotient at work. Who Should Attend: Formal and informal leaders in organizations desiring greater effectiveness Feb10-11 (DN) 8:30-4:30 $345 Upcoming Dates Apr 7-8 (DN), Jul 7-8 (FC), Oct 14-15 (DN), Nov 17 (1 day) (AZ)
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Generations: Working Together HRCI Participants will learn to recognize the unique needs of different generations in the workforce. The course will examine the impact of historical and cultural factors on generational outlook. Participants will be taught how to identify each generation’s preferences for communication, development, and work culture and practice adapting communication styles to interact more effectively with members of different generations. Outcomes: Build stronger teams by working more effectively with members of all generations. Who Should Attend: HR Professionals, Managers, Supervisors, and Support Staff Jan 21 (DN) 8:30-4:30 $175 Upcoming Dates Mar 19 (CS), May 12 (AZ) 8:30-12:00, Jun 4 (DN), Aug18 (FC), Oct 9 (DN), Dec 9 (DN)
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January-February 2015
Upcoming Dates Apr 23 (DN), Jul 14 (DN), Sep 15 (DN), Nov 10 (DN)
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Group Facilitation Skills HRCI This session begins by defining facilitation and distinguishing facilitation skills from the role of the facilitator. Participants learn the balance between leading and facilitating by practicing key facilitation skills and identifying and establishing group norms during facilitations. Skills including, observing group dynamics and learning intervention techniques in response are discussed, to help maintain an environment conducive to maximum interaction and productivity. Outcomes: Develop the observation and intervention techniques that make an effective facilitator. Who Should Attend: Trainers, Supervisors, and Managers Jan 14-15 (CS), Feb 4-5 (DN) 8:30-4:30 $295 Upcoming Dates Apr 9-10 (DN), Jun 17-18 (DN), Sept 3-4 (DN), Nov 5-6 (DN)
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Managing Stress in the Work Environment This class provides a comprehensive approach to managing stress including lifestyle balance, modifying behavior patterns, and enhancing physical awareness. Participants become more aware of their stress responses, creating a sense of choice and control over what happens to them, and achieving a greater sense of balance in their lives. This is done through Identifying sources of stress, recognizing response patterns, practicing methods for managing stress, and creating an action plan. (Participants are invited to dress comfortably) Outcomes: Gain awareness of stress and take steps to control it. Who Should Attend: Employees wanting control over the stress in their work environment Feb 3 (FC) 8:30-4:00 $295 Upcoming Dates Apr 16-17 (DN), Jul 16-17 (DN), Oct 8-9 (DN)
303.894.6732 | registration@msec.org | MSEC.org
PROFESSIONAL DEVELOPMENT
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Negotiation for Win/Win Results HRCI Do you have professional conversations involving conflicting needs and wants? Then, like it or not, you are engaging in negotiations. Participants experience all phases of the negotiation process including analysis, preparation, and discussion, through practical exercises and negotiating problems of varying degrees of difficulty. Mediation will also be analyzed and discussed. The approach of this seminar is to improve skills so that one’s interests are achieved while preserving the relationship between the parties. Outcomes: Gain a strong foundation in negotiation practices for effective results. Who Should Attend: Anyone negotiating on behalf of an employer Jan 13 (DN) 8:30-3:00 $175 Upcoming Dates Mar 10 (DN), May 1 (DN), Aug 4 (DN), Sep 29 (DN), Dec 1 (DN)
Time Management for Support Staff: Creating Balance in Today’s Workplace Participants learn effective tools for helping them manage their activities and priorities in a busy office. Time is spent clarifying values in order to spend more time on what matters most, defining what is likely to overwhelm the day, identifying personal and professional short- and long-term goals, establishing daily goals, prioritizing work to get the most important jobs done first, managing telephone interruptions, unraveling miscommunication and unclear directions, and creating an action plan to manage all the important roles and tasks. Outcomes: Identify short- and long-term priorities and spend less energy on time wasters and more time on important tasks. Who Should Attend: Support Staff Jan 27 (DN) 8:30-4:00 $195
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Upcoming Dates May 5 (DN), Aug 27 (DN), Oct 20 (DN), Dec 8 (DN)
Priority Management: Working Sm@rt with Microsoft Outlook (2013, 2010, 2007) Computers are not required, but we recommend participants bring their laptops. Participants learn how to use more efficient tools, reconfigure Outlook to improve productivity, manage email effectively, and turn the calendar into a planning tool. Also covered are using Outlook to delegate tasks, document important communications, and store and retrieve information. An optional second and third phase provides productivity coaching and ongoing support for additional charges. Outcomes: Turn Microsoft Outlook into a personal assistant to help get things done. Who Should Attend: Everyone with access to Microsoft Outlook Jan 15 (DN) 8:30-3:30 $395
Total Recall In this lively session, participants learn how to remember what they hear, recall foreign languages, technical data, scripts, and presentations, as well as improve long-term and short-term name recall. Also discussed are different learning styles, roadblocks in study and how to head them off at the curve, and how to create an action plan to implement the new techniques and strategies covered. Outcomes: Improve memory in order to recall information and identify the roadblocks in retaining what has been learned. Who Should Attend: Anyone wanting to use their mind and memory more productively Feb 5 (DN) 8:30-4:00 $195
Upcoming Dates Apr 15 (DN), Jul 16 (DN), Sep 16 (DN), Nov 11 (DN)
Upcoming Dates May 19 (DN), Sep 24 (DN)
Telephone Imagery: Improving Customer Service through Excellent Telephone Communication Skills Participants learn the “how-to’s” of establishing a rapport using tips, tricks and techniques to develop a “can do” attitude, create a memorable image, conquer telephone etiquette basics, understand communication styles, and enhance listening skills. Understanding a customer’s preferred communication style (auditory, visual, or kinesthetic) to increase customer satisfaction and reinforce customer loyalty is also explored. (Includes copy of workbook) Outcomes: Make a positive impression on your customers through understanding communication styles and enhancing listening skills. Who Should Attend: Anyone who works with customers over the phone Jan 20 (DN) 8:30-4:00 $200
Train the Trainer HRCI This course begins by teaching the principles of adult learning and the training cycle. Participants then develop and deliver part of a training program. Videotaping is included in order to help participants understand how their style can be most effective. Note: Participants will give a 15-minute training module on the third day and may wish to bring a training program under development to class. (Includes lunch on days 2&3) Outcomes: Deliver training to groups of three or more effectively and efficiently, with confidence that comes from practice in a training environment. Who Should Attend: Those who prepare in-house training, deliver group training, or revise existing training packages. Feb 4-6 (DN) 8:30-4:30 $495
Upcoming Dates Mar 10 (DN), May 15 (DN), Jul 14 (DN), Oct 9 (DN)
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Upcoming Dates Mar 11-13(DN), May 12-14 (DN), Jun 10-12 (DN), Jul 21-23 (FC), Aug 5-7 (DN), Sep 30- Oct 2 (DN), Dec 1-3 (DN)
CONTINUED (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO
January-February 2015
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PROFESSIONAL DEVELOPMENT Workplace Respect This valuable course offers an opportunity to investigate some root causes of disrespect and unclear personal boundaries. Participants gain awareness and communication tools to create a better understanding of each person’s version of respect so that it can be mutually exchanged. Clarity about what it means to interact with co-workers in a respectful manner and how to more graciously ask for respect from them is covered. Outcomes: Use communication tools to create mutual understanding between co-workers. Who Should Attend: Any employee who would like to learn the behaviors to foster workplace respect. Jan 22 (DN) 8:30-12:30 $125 Upcoming Dates Apr 10 (DN), Jun 17 (DN), Aug 27 (FC), Oct 8 (DN), Dec 4 (DN)
Keynote Speaker
Write It Right Participants learn how to deliver error-free documents by avoiding common mistakes. Classic punctuation pitfalls and error hot spots are identified. Proofreading and working with speed and accuracy are stressed. Techniques for spotting typos are practiced. Formal and informal rules and advantages of each kind are discussed, as is the need to maintain a consistent level of formality. The possibility of writing in partnership with a colleague is explored. (Includes lunch) Outcomes: Develop specific skills necessary for proofreading and editing your own work as well as the work of others. Who Should Attend: Employees who have taken Brush-Up English, or employees who want to improve editing and reviewing skills Feb 19 (DN) 8:30-3:30 $220
“Build Your Championship Team”
Upcoming Dates May 5 (DN), Aug 25 (DN), Nov 17 (DN)
March 13, 2015
Sports Authority Field at Mile High Stadium McCaffrey established himself as one of the game’s most victorious and outstanding wide receivers during his 13-year career in the National Football League. McCaffrey will discuss the challenges and opportunities of leading a team. In addition to the keynote address, we will be tackling other issues in three general sessions. And will also offer three different afternoon breakout sessions. Watch for details!
Register Today!
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January-February 2015
303.894.6732 | registration@msec.org | MSEC.org
HOW MANY HAVE YOU TAKEN? Supervision: Core Competencies Legal Issues in Managing Employees Conflict: Self-Management Performance Documentation Skills For Supervisors Developing Interpersonal Communication Skills Interviewing and Hiring I Harassment Prevention for Managers and Supervisors FMLA: A Guide For Human Resources Lead Worker Training Fundamentals of Human Resource Management: Key Steps in Getting Started
January-February 2015
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MANAGEMENT & LEADERSHIP Assertiveness Training for Managers This powerful two-day program will focus on examining different styles of communication, and appropriate applications of those styles. Participants will learn to identify roadblocks to assertiveness in order to remove them. Three assessments are taken to determine participants’ degree of assertiveness, and those are used to build skills to boost self-confidence, achieve cooperation, provide effective feedback, and manage highly-charged situations. Outcomes: Leave with tools to use when leading others. Who Should Attend: Any leader wanting to be more effective when communicating with others Jan 22 (FC) 8:30-4:00 $295 Upcoming Dates May 19-20 (DN), Nov 12-13 (DN)
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Change Management: Building Resiliency HRCI Change in the workplace is inevitable and a manager must lead their staff through changes. In this course, participants learn to differentiate between change and transition, use a three-phase transition model, and learn the action steps accompanying each phase of the model. Also discussed are the primary emotions and behaviors of people experiencing change, along with the information and support needed as people move through the change process. Outcomes: Build resiliency to manage yourself and others through necessary workplace changes. Who Should Attend: Managers, Supervisors, Leaders, or anyone managing change and transitions Feb 23 (DN) 8:30-12:30 $125 Upcoming Dates Apr 2 (FC), May 7 (DN), Jun 16 (AZ), Jun 16 (DN), Sep 4 (DN), Nov 24 (DN)
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Coaching: Partnering for Performance This course explores supervision from the mind-set of a coach, where employee development is the focus, and where a partnership supportive of employee development is desired. Also covered are critical coaching skills necessary to enhance that partnership, and the tools and confidence needed to embrace the coaching role successfully. The presented coaching gives a solid framework for holding various types of coaching conversations. (Includes Coaching Process Questionnaire assessment)
Outcomes: Prepare, implement, and know when to follow-up, in order to support the coaching partnership. Who Should Attend: Managers, Supervisors, and Team Leads Jan 28-29 (DN), Feb 10-11 (FC) 8:30-4:00 $355 Upcoming Dates May 14-15 (DN), Sep 24 (AZ) (8:30-12:00), Sep 28-29 (DN)
Communicating Effectively in Difficult Situations for Managers and Supervisors In this class, participants learn to assess difficult situations, apply principles to handle complicated interpersonal matters, choose effective strategies for resolving difficulties, conduct one-to-one conversations, and process complicated team issues to bring about positive change. Participants receive their own I-SkillsZone workbook and a set of practical tools for learning and applying the I-SkillsZone system on the job. This includes a practical set of integrated maps, skills, and processes for dealing effectively with conflicted situations more collaboratively.
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(Includes cost of workbook)
Outcomes: Communicate effectively to improve productivity and results of your team. Who Should Attend: Managers and Supervisors Feb25-26 (DN) 8:30-4:00 $495 Upcoming Dates Apr 15-16 (DN), Sep 9-10 (DN), Nov 11-12 (DN)
Conflict Strategies: Navigating Others through Workplace Difficulties Participants identify appropriate intervention strategies, assess personal responses to conflict using a questionnaire, examine constructive and destructive responses to conflict, coach others in developing conflict management skills, and practice implementing a conflict facilitation model. Outcomes: Use critical conflict management tools to successfully navigate through conflict. (Includes Conflict Dynamics Profile assessment) Who Should Attend: HR Professionals, Managers, Supervisors, and Leaders Jan 27 (DN) 8:30-4:30 $205
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Upcoming Dates May 19 (CS), Jun 12 (DN), Sep 9 (GS), Sep 10, (GJ), Oct 1 (DN), Dec 8 (AZ)
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Creating Effective Work Groups Participants practice realistic ways to lead teams towards greater alignment and deeper levels of commitment. Through a series of exercises and group discussion, participants are immersed in the critical processes that high-functioning teams use to develop alignment of individual goals and values with those of the organization, capitalizing on the unique strengths that comprise a team and ways to apply them to phases of a project, and practicing how to build a vision and mission that supports the ideals of the organization. Outcomes: Build and sustain effective work groups. Who Should Attend: Managers, Supervisors, and HR Professionals Jan 13 (DN) 8:30-4:30 $175 Upcoming Dates Jul 21 (GS), Jul 22 (GJ), Jul 31 (DN)
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January-February 2015
303.894.6732 | registration@msec.org | MSEC.org
MANAGEMENT & LEADERSHIP NEW! Creating Organizational and Leadership Alignment Inside Your Organization This engaging program guides participants through the process of gaining buy-in to the organization’s purpose. Aligning the vision, mission, message, and mind-set is the topic to begin the session. Participants learn how to create a clear and consistent leadership message which is important for getting everyone on the same page. Anticipated Outcomes: Create engagement inside the organization that leads to success. Who Should Attend: Senior, mid-level, and front line leaders Feb 19 (DN) 8:30-4:00 $195 Upcoming Date Oct 8 (DN)
Delegation: A Strategy for Empowerment This one-day course helps managers become master delegators — and avoid being perceived as micro-managers--through exercises, discussions, and a case study. This program follows a clear and simple process for delegation by first identifying barriers to effective delegation, then setting delegation guidelines that will help your team get things get done, creating a management system that really works, and determining which delegation tools to apply to specific tasks. Outcomes: Delegate to empower team members to make their own decisions and help the entire group work more effectively. Who Should Attend: Managers and Supervisors Feb 12 (DN) 8:30-4:30 $175 Upcoming Dates Apr 29 (FC), May 4 (DN), Sept 29 (DN)
Harvard Business Series: Abercrombie & Fitch: Is It Unethical To Be Exclusive? HRCI Abercrombie and Fitch defends the decision not to offer plus sizes for women, in the face ofenraged consumers, accusing A&F of contributing to gender stereotypes. A&F’s popularity with its target teen market depends on beings “cool”. Yet, in the face of mounting criticism and declining sales, does sticking to the segmentation strategy make sense? Anticipated Outcomes: Obtain HRCI business credits while tackling strategic issues that occur in organizations. Who Should Attend: Organizational managers and leaders, as well as anyone looking to increase their understanding of key business concepts, principles, and applications Feb 17 (DN) 8:30-11:30 $125
Introduction to Organizational Development: A Consultative Approach HRCI This class provides an overview of organizational development (OD) and the role of the OD practitioner. OD is a comprehensive approach that addresses the overall health of an organization. OD’s focus is to foster change that will more fully integrate individual needs with organizational goals; lead to greater organizational effectiveness through better utilization of resources and provide more involvement of organization members in the decisions that directly affect them and their working conditions. Outcomes: Gain an overview of how to fulfill this important role at the workplace. (This class is a pre-requisite for the 2013 Organizational Development Certificate Program.) (Includes cost of assessment tool used in class)
Who Should Attend: Anyone who is interested in learning more about organizational development Feb 3 (DN) 8:30-4:30 $205 Upcoming Dates Sep 17 (FC), Nov 3 (DN)
Lead Worker Training This seminar focuses on changing relationships for leads and group or team leaders, discussing the expectations and limitations of the position, and communication demands from employees and management. Participants learn the role of the lead worker and how to maximize the authority granted to lead workers. Communication skills are practiced, and instruction is offered to help engage employees and effectively train employees to complete necessary tasks. Outcomes: Understand the unique demands of a lead worker and perform more effectively. Who Should Attend: Leads, Group Leaders, Work Coordinators, and Assistant Supervisors Feb 17 (DN) 8:30-4:00 $175 Upcoming Dates Mar 5 (FC), Mar 31 (DN), May 7 (CS), Jun 11 (DN), Jul 8 (AZ), Jul 30 (DN), Sep 24 (DN), Oct 22 (CS), Nov 24 (DN)
CONTINUED
($112.50 per case when enrolled in 4 or more cases)
Upcoming Date July 28 (AZ)
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO
January-February 2015
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MANAGEMENT & LEADERSHIP
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Leadership Through Influence Intensive, individual influence skills exercises allow participants to “try on” new techniques in a safe training environment. Team interaction exercises provide insight into how influence operates in team settings. Ten influence tactics give participants a spectrum of techniques to choose from, depending on their situation. The final exercise ties the program together by analyzing a work-specific situation, the influence, the goal, and the desired outcome, power bases, influence tactics, and approach plan. (Includes cost of LTI book and workbook) Outcomes: Effectively utilize your personal power to influence others. Who Should Attend: Non-managing professionals, high-level leaders, managers, supervisors, staff personnel, and self-directed or traditional work team members Feb 5-6 (DN) 8:30-4:30 $455 Upcoming Dates Apr 21-22 (DN), Jul 16-17 (DN), Sep 9-10 (CS), Oct 19-20 (DN)
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Leadership: Why Would Anyone Want to Follow You? This course combines the best of behavioral and neurological science and experiential learning to help individuals become socially and emotionally smarter. It provides a framework, methodology, scientifically validated assessment, and direct experience for building the personal and relationship competencies required for creating high-trust relationships. It is also an introduction to the multiple applications of the FIRO-based Elements of Awareness including personal and interpersonal effectiveness, improving customer service, and resolving conflict. (Follow-up coaching is available for an additional fee.) Outcomes: Motivate, inspire, and energize the workforce. Who Should Attend: Managers and Supervisors Feb 24-25 (DN) 8:30-4:30 $390 Upcoming Dates Apr 15-16 (CS), Jul 7-8 (DN), Oct 20-21 (AZ), Nov 10-11 (DN)
NEW! Lean Basics This session covers the basics of Lean management. Lean management is a process developed by Toyota which has been used in thousands of organizations to spark innovation and reduce the time it takes to accomplish tasks while increasing productivity and quality. Anticipated Outcomes: Understand Lean principles of innovation and steps to eliminate wasteful activities from work processes. Who Should Attend: Anyone wanting to streamline organizational processes and improve performance Feb 12 (DN) 8:30-12:00 $125 Upcoming Dates Jun 11 (DN), Sep 24 (DN)
Managing in a Multi-Cultural Environment HRCI This class identifies some significant cultural differences, which can challenge the current way of management. The session focuses on the cultural values which create these differences in workplace behaviors as a means to accepting and utilizing them to build a strong, functioning workforce. Ideas are explored for managing and communicating in ways which all find motivational and supportive, and provide a broad framework of understanding which can be applied to employees from any culture within an organization. Outcomes: Understand cultural values which create differences in workplace behaviors as a means to accepting and using them to build a strong, functioning workforce. Who Should Attend: Supervisors and Managers working with a multicultural workforce. Feb 25 (DN) 8:30-4:30 $175 Upcoming Date Sep 15 (DN)
Leading Teams This class outlines how to set a direction for a team by assessing needs, recognizing stages of team development, and applying facilitative and directive leadership practices to support teams. Participants discuss and apply four different leader decision-making styles, practice moving teams toward group decision-making, and discuss a continuous improvement model to apply at your workplace. Outcomes: Develop skills to provide strategic direction and effective decision-making as the leader of a team. Who Should Attend: Managers and Supervisors, Team Leads, and Lead Workers Jan 29 (CS), Feb 3 (AZ), Feb 12 (DN) 8:30-4:30 $175
Managing Remote Employees As telecommuting becomes more popular, managers are faced with the challenge of building morale, loyalty, and results from employees they rarely see. This seminar focuses on skills managers need to be successful in this environment. Participants are introduced to a number of management tactics, including a performance matrix for accountability to help employees better target goals, how to identify employee performance levels and develop employees based on them, and, what employees want from remote managers. Outcomes: Gain the tools you need to successfully manage virtual teams of employees across locations. Who Should Attend: Managers and Supervisors with employees in multiple locations Feb 25 (DN) 8:30-4:30 $195
Upcoming Dates Apr 24 (DN), Jun 19 (DN), Oct 22 (DN)
Upcoming Date Sep 22 (DN)
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303.894.6732 | registration@msec.org | MSEC.org
MANAGEMENT & LEADERSHIP
Motivating Employees From the Inside Out This workshop provides new insights and tools identify what motivates participants, and assess their motivation skills, and then determining what motivates employees. Also discussed are what tactics and techniques succeed and why some reward systems fail. Research showing that “intrinsic” rewards enhance commitment and energize individuals to keep performing at their best will also be reviewed. Outcomes: Make jobs more meaningful and rewarding and create more positive outcomes for the organization and employee. Who Should Attend: Managers and Supervisors Feb 5 (AZ) 8:30-12:00 $175 Upcoming Dates Mar 3 (DN), May 6 (FC), Nov 5 (DN), Nov 18 (CS) 8:30-3:00
Orientation/Onboarding: Building a Positive Connection from Day One HRCI In this class participants learn how to design a program that can engage new employees, increase job satisfaction, improve productivity and morale, and reduce turnover. Aligning program to business goals, creating a positive first impression, identifying key areas to cover, assigning roles and responsibilities, communicating for maximum impact, and evaluating program effectiveness are all covered in this session. Outcomes: Build on the initial enthusiasm of new employees and gain their long-term commitment. Who Should Attend: HR Professionals, Managers, and Supervisors Feb 18 (DN) 8:30-4:00 $175
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Upcoming Dates Apr 9 (CS), Apr 29 (DN), Oct 14 (DN), Dec 10 (CS)
Performance Management: Managing Employee Development Participants learn their role in supporting employees in the career management process and the tools to conduct a successful development discussion. How employee development fits into performance management is explained, along with the organization’s, manager’s, and employee’s role in the process, while exploring successful avenues to employee development. Also outlined are steps in the career management process and how to prepare and conduct a developmental discussion. Outcomes: Prepare and conduct employee development discussions as part of the performance management process. Who Should Attend: HR Professionals, Managers, and Supervisors Feb 3 (DN) 8:30-4:00 $175 Upcoming Dates Jun 11 (DN), Oct15 (DN)
Performance Management: Setting the Stage for Success HRCI This class provides the skills to manage employee performance as an ongoing process and ties the supervisory role to employee and organizational success. Participants learn the essential skills needed to set clear expectations and document key performance behaviors and results, as well as provide ongoing coaching and feedback to employees. Preparing and conducting the appraisal discussion for optimal results is also a part of this class. Outcomes: Manage employee performance as an ongoing process and tie it to employee and organizational success. Who Should Attend: Supervisors and Managers Jan 29 (DN) 8:30-4:00 $175
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Upcoming Dates Mar 10 (AZ) (8:30-12:00), Mar 31 (FC), May 13 (DN), Jul 15 (CS), Aug 19 (GJ), Aug 20 (GS), Sep 23 (DN), Oct 29 (AZ) (8:30-12:00), Nov 18 (DN)
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Recruiting: The Strategy and the Tactics HRCI Participants develop of a strategy, learn how to target and evaluate effective internal and external sources, and create an employee referral program. Also discussed are tactics every recruiter needs, using metrics, and a recruiting scorecard. Creative sourcing ideas including using social media are explored. Outcomes: Leverage employer branding to attract and engage candidates. Who Should Attend: HR Professionals responsible for recruiting Feb 4 (DN) 8:30-4:00 $175 Upcoming Dates May 1 (DN), Sep 18 (DN)
SKILLSCOPE: A Multi-Rater Assessment Tool for Supervisors and Managers This session includes the comprehensive instrument, called SKILLSCOPE, which assesses participants’ strengths and developmental needs. It provides feedback from peers, direct reports, and superiors, and a clear method for interpreting that feedback. The SKILLSCOPE report is confidential and anonymous. The results of this developmental tool are given only to the participant. (Note: Registration is due six weeks prior
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to the seminar, and questionnaires no less than three weeks. Cancellation must be received within fourteen (14) days prior to the seminar.)
Outcomes: Identify key competencies and behaviors that lead to supervisory and management success. (If the pre-work is accessed, a $160
assessment fee will be charged)
Who Should Attend: Managers and Supervisors Feb 20 (DN) 8:30-12:00
$320
Upcoming Dates Jun 12 (DN), Sep 25 (DN)
CONTINUED (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO
January-February 2015
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MANAGEMENT & LEADERSHIP
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Supervision: Core Competencies Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, enhance listening, and practice delivering effective feedback. Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results. Who Should Attend: Managers and Supervisors Jan 7-8 (DN), Jan 13-14 (AZ), 8:30-4:30 $295 Jan 20-21 (DN) Feb 24-25 (DN) Upcoming Dates Mar 10-11 (CS), Mar 19-20 (DN), Mar 24-25 (FC), Apr 1-2 (DN), Apr 9-10 (DN), Apr 28-29 (DN), May 14-15 (DN), Jun 1-2 (DN), Jun 16-17 (DN), Jun 24-25 (CS), Jul 7-8 (DN), Aug3-4 (DN), Aug 20-21 (DN), Sep 3-4 (DN), Sep 21-22 (DN), Sep 30-Oct 1 (AZ), Oct 6-7 (DN), Oct 22-23 (DN), Nov 4-5 (FC), Nov 19-20 (DN), Dec 9-10 (DN), Dec 15-16 (CS)
Supervision: Is it For Me? The class highlights changes in types of responsibility, relationships with peers, friends, and management, along with personal challenges that often go along with a promotion to supervision. This is a discussion seminar in which participants focus primarily on the critical differences between non-supervisory and supervisory roles, and consider the role and duties of a supervisor, how to make the transition to supervision while planning for success in the transition. Outcomes: Learn whether a supervisory role would be a good fit, and how to approach such a role. Who Should Attend: Anyone contemplating a supervisory role Jan 27 (DN) 8:30-4:00 $175 Upcoming Dates May 6 (DN), Jun 4 (FC), Sep 15 (DN)
Supervision: Your First 90 Days—How to Survive This is a great course for those new to supervision. In this hands-on course, participants explore the differences between managing and leading. A Supervisory Skills assessment is used to find gaps in select leadership skills, including guiding and organizing the work, developing staff, and managing performance and relationships. Outcomes: Leave the class with an action plan to implement when returning to the workplace. (Participants use a “Supervisory Skills Assessment”) Who Should Attend: New Managers and Supervisors Feb 3 (DN) 8:30-4:30 $175 Upcoming Dates Apr 21 (FC), May 12 (DN), Oct 19 (DN), Nov 12 (CS)
2015 H-1B Sponsorship Briefing Session The first of three in our Employment-Based Immigration Briefing Series. Sign up for all three and save 20%.
January 15 • MSEC Denver Office Registration 8:30 • Program 9:00-10:30
Do you need an H-1B professional worker? Here are some reasons you might: • Your boss wants that highly-qualified foreign worker who is outside the U.S. • The university that is your best source for new employees has a foreign national who is about to graduate and is a very attractive candidate. • Your CEO recruited this star new employee and s/he is doing great, but now needs H-1B sponsorship.
The H-1B process is complex and can be frustrating and mysterious. Not only that, it is also: • Expensive. Filing fees alone are $2,325 unless your company can claim a fee exemption and legal fees come on top of that. • Uncertain. Last year, about 75% of employees with Master’s Cap eligibility were successful but less than 50% in the regular cap were. • Time Sensitive. In cap years, applications can only be filed in the first 5 business days of the filing season, starting April 1.
All this, and a light breakfast, for just $49! Call 800.884.1328 to register.
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303.894.6732 | registration@msec.org | MSEC.org
Earn Credits Through Our 2015 Harvard Business Series! Challenge your business acumen and receive SPHR business recertification credits! Get the Harvard business experience firsthand with MSEC’s Harvard Business Series! Participants are exposed to current business issues using high-profile organizations as case studies. Join MSEC facilitators and other class participants for this innovative and interactive learning experience. Topics covered in the 2015 series include change management, product development, strategy, marketing, and social media.
Series Topics: Abercrombie & Fitch: Is it Unethical To Be Exclusive? Denver – February 17 • Scottsdale – July 28 jcpenney’s “Fair and Square” Pricing Strategy (Encore) Denver – April 14 Trader Joe’s Denver – June 10 • Scottsdale – December 3 Barnes & Noble: Managing the E-Book Revolution (Encore) Denver – August 11 Nike: Sustainability and Labor Practices Denver – October 5 Southwest Airlines Denver – November 6 Go to MSEC.org for a full description of the cases and program description. Each case qualifies for 3.0 SPHR business recertification credits, or a total of 18 credits for all six cases $125 per case. (Receive a 10% discount for each case when enrolled in four or more!)
January-February 2015
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HR MANAGEMENT Fundamentals of Human Resource Management: Key Steps in Getting Started HRCI This seminar is for those solely responsible for the operations of Human Resources, or as a refresher for professionals wanting to expand their knowledge. The role of linking human resources to business success is explored by examining recruiting and retention, orientation, recordkeeping, HR measurement, performance management, employment law, compensation, and benefits. (Includes a copy of
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the MSEC Blue Book: Employment Law Resource)
Outcomes: Learn practical ways the Human Resource practitioner can contribute to the organization’s success. Who Should Attend: HR Professionals who are newer to the role Jan 21-22 (AZ), Feb 4-5 (CS), Feb 19-20 (DN) 8:30-4:00 $355 Upcoming Dates Mar 18-19 (FC), Apr 28-29 (DN), Jul 9-10 (DN), Sep 22-23 (DN), Nov 3-4 (AZ), Dec 9-10 (DN)
HR Guide to Employee Financial Wellness: The Basics of Employee Financial Wellness for the Human Resource Manager HRCI Participants will learn a “three-legged stool” approach to assist employees in obtaining financial wellness. First is a HR guide to understand what employees worry about most, common blind spots, and employee financial education. Second is helping employees understand the state of their finances, with information about the keys to a financially healthy life, and how to measure and motivate good financial habits. Third is company sponsored retirement plans and the basics of investing, discussing the economic roller coaster, social security, and common misconceptions about employer provided retirement. Outcomes: Decrease stress in the workplace and increase productivity by providing employees with a solid track for improved financial knowledge. Who Should Attend: HR Managers and Benefit Administrators responsible for providing information to employees Feb 26 (DN) 8:30-10:30 $39 Upcoming Date Jun 10 (DN)
Webinar Series! Important Issues in Human Resources— Five Things the Best Interviewers Know Today’s top interviewers know that a different world requires different hiring strategies. This session offers information about current techniques that assist hiring managers contend with the most current challenges in recruiting the best people for the jobs that need to be filled. Anticipated Outcomes: Improve your interviewing skills and hiring decisions. Who Should Attend: Anyone conduct hiring interviews Jan 28, 12:00-1:00 MDT $159
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Interviewing and Hiring I HRCI This session is a step-by-step approach for planning, conducting, and evaluating a structured, behavioral interview. This interactive format combines lecture, video, exercises, and discussion. Participants follow an interview plan, analyze applications, conduct behavioral interviews, and select the best candidate. Outcomes: Ask effective, legally-compliant questions to successfully interview your next applicant. Who Should Attend: HR Professionals, Managers and Supervisors Jan 13 (DN), Feb 10 (DN), Feb 18 (CS) 8:30-4:00 $175 Upcoming Dates Mar 24 (DN), Apr 17 (DN), May 5 (GJ), May 6 (GS) Jun 3 (DN), Jul 22 (DN), Aug 6 (FC), Sep 11 (DN), Oct 6 (DN), Nov 19 (DN), Nov 19 (AZ) (8:30-12:00)
Performance Appraisal Design: A Strategic Approach for Improving Results HRCI This class provides the tools needed to define, develop, and implement a customized performance appraisal program. Participants learn how to develop a system that focuses individual and organizational efforts to achieve a competitive advantage. A step-by-step toolkit is provided to design the system, including the form. Assessing the culture and business context and integrating performance appraisal is covered, along with designing a customized tool and measuring cost effectiveness. Outcomes: Measure employees’ performance and link that to business goals. Who Should Attend: HR Professionals, Business Owners, Managers, and Supervisors Jan 15 (DN) 8:30-4:00 $175
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Upcoming Dates Apr 3 (DN), Jul 17 (DN), Nov 4 (DN)
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Recordkeeping for Human Resources HRCI Participants learn why records are kept, what is kept, and for how long. The practical management of records is covered, along with regulatory and administrative concerns. Also included are whether to go paperless, and what should be kept or discarded. Outcomes: Simplify the recordkeeping process at your workplace. Who Should Attend: HR Professionals who work with records on a daily basis Jan 30 (DN) 8:30-12:00 $125 Upcoming Dates Apr 30 (AZ), Jun 2 (DN), Aug 5 (CS), Sep 4 (DN), Nov 12 (DN)
($447 per line for 3 sessions)
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January-February 2015
303.894.6732 | registration@msec.org | MSEC.org
HR MANAGEMENT
•••
Workforce Planning: Your Roadmap to the Future Participants learn how to assess future human capital needs for a workforce plan. The strategic importance of workforce planning, aligning with goals, conducting an environmental scan, workforce analysis, and forecasting are covered topics. A gap analysis of human capital needs, creating and monitoring a plan, and measuring results are explored. Outcomes: Use a systematic approach to plan for your workplace needs. Who Should Attend: HR Professionals, Business Owners, Managers, and Supervisors Feb 13 (DN) 8:30-4:00 $175 Upcoming Dates Jun 15 (DN), Nov 11 (DN)
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Writing Effective Job Descriptions HRCI This practical hands-on program guides participants from the job analysis to completed job descriptions. Participants learn valuable tips and tools that can be used back in the workplace including how to present the advantages of accurate, updated job descriptions, techniques to conduct a job analysis and develop a job description, and legal compliance with ADA, FLSA, and EEOC. Outcomes: Create effective job descriptions that impact your ability to recruit, hire, and train top employees. Who Should Attend: HR Professionals and Managers responsible for job descriptions Feb 10 (AZ) 8:30-12:00 $125
OD Practitioner Certificate Program HAVE YOU BEEN ASKED TO... • Take on a more strategic role in your organization • Mediate conflict between individuals or work groups • Coach employees and/or leaders • Improve the functioning of a workgroup or your organization
Upcoming Dates Mar 4 (DN), Oct 7 (DN)
• Develop a strategic plan or set a vision
MSEC’s OD (Organizational Development) Practitioner Certificate Program provides the necessary training needed to become a highlyskilled consultant. It offers an experiential learning environment that builds a foundation for individual and business success. The 2015 program begins in March and meets monthly through December. Download the OD Practitioner Certificate Program packet at MSEC.org or call 800.884.1328. Submit the completed application form by January 16, 2015.
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO
January-February 2015
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What You See May Not Be What You Get.*
• Almost half of all resumes contain some sort of falsehoods. • The Department of Justice estimates that one-third of employees steal significant amounts from the workplace. • More than one-third of all business failures are the result of negligent hiring practices. • * Rotate this page 90 degrees to the left to view the
image in a different perspective.
Verify Every Applicant MSEC helps you obtain and interpret the information you need to make the best hiring decisions and our employment law attorneys can provide legal guidance to avoid costly hiring mistakes. MSEC can also help you with drug and alcohol testing along with skill and behavioral assessments. For more information on how we can help, call 800.884.1328.
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January-February 2015
NEED YOUR 2015 EMPLOYMENT LAW POSTERS? Let Us Help! MSEC:
In
Sp a n
Offers reduced poster prices for federal AND state all-in one posters
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too !
Provides posters for each of the 50 states plus the District of Columbia, Canada, and Puerto Rico
Ensures that posters meet compliance
Delivers electronic posters (E-Posters) with an electronic update service
Offers members a low cost update service for federal and state posters
Please visit our Poster page at MSEC.org for more information or email posters@msec.org. January-February 2015
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MISSION CRITICAL
TECHNICAL TRAINING
Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org
JANUARY Jan 8
Excel 2013 Basic *
$179
1:00pm-5:00pm
Jan 8
Excel 2013 Intermediate *
$179
8:30am-Noon
Jan 9
Excel 2013 Advanced *
$179
8:00am-Noon
Jan 14
Project 2013 Basic *
$350
8:00am-4:00pm
Jan 15
SharePoint 2013 Level 1
$350
8:00am-4:00pm
Jan 16
SharePoint 2013 Level 2
$350
8:00am-4:00pm
Jan 20
PowerPoint 2013 Advanced *
$179
1:00pm-5:00pm
Jan 20
PowerPoint 2013 Basic *
$179
8:00am-Noon
Jan 20
Word 2013 Intermediate
$179
8:00am-Noon
Jan 21
Excel 2013 Basic *
$179
8:00am-4:00pm
Jan 21
Excel 2013 Intermediate
$179
1:00pm-5:00pm
Jan 22
Excel 2007/2010 Charts & Pivot Tables
$179
8:00am-4:00pm
Jan 22
PowerPoint 2013 Intermediate
$179
1:00pm-5:00pm
Jan 23
Excel 2013 Advanced
$179
8:00am-Noon
Jan 26
Project 2013 Advanced *
$350
8:00am-4:00pm
Jan 26
Access Boot Camp (5 Day)
$1,450
8:00am-4:00pm
Jan 27
Access 2013 Basic *
$350
8:00am-4:00pm
Mission Critical has two locations. * Classes with an asterisk will be held at the DTC Critical Systems Training Center. All other classes will be held at Downtown Denver Mission Critical Systems Training Center. See 2015 Training Catalog for addresses. ** Virtual class 25
January-February 2015
303.894.6732 | registration@msec.org | MSEC.org
TECHNICAL TRAINING
MISSION CRITICAL
Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org
FEBRUARY Feb 3
Access 2013 Intermediate
$350
8:00am-4:00pm
Feb 4
Excel 2007/2010 Basic *
$179
1:00pm-5:00pm
Feb 4
Excel 2013 Charts and Pivot Tables *
$179
8:00am-Noon
Feb 4
SharePoint 2010 Level 1
$350
8:00am-4:00pm
Feb 5
Excel 2013 Intermediate *
$179
8:00am-Noon
Feb 5
SharePoint 2010 Level 2
$350
8:00am-4:00pm
Feb 6
Excel 2013 Advanced *
$179
8:00am-Noon
Feb 9
SharePoint Designer 2010 (2 Day)
$675
8:00am-4:00pm
Feb 11
Time Management with Outlook 2013
$350
8:00am-4:00pm
Feb 16
Access 2013 Advanced * (1.5 Day)
$450
1:00pm-5:00pm 8:00am-Noon (Day 2)
Feb 11
Excel 2007/2010 Basic
$179
8:00am-Noon
Feb 11
Word 2013 Basic
$179
1:00pm-5:00pm
Feb 18
Visio 2013 Basic
$179
8:00am-Noon
Feb 19
Excel 2013 Pros: Managing Databases
$350
8:00am-4:00pm
Feb 20
Excel 2013 Intermediate
$179
8:00am-Noon
Feb 20
Word 2013 Intermediate
$179
1:00pm-5:00pm
Feb 23
Excel 2013 Advanced
$179
1:00pm-5:00pm
Feb 23
SharePoint 2013 Level 1 *
$350
8:00am-4:00pm
Feb 23
Office 2013 Transition
$179
8:00am-Noon
Feb 24
Access 2013 Basic
$350
8:00am-4:00pm
Feb 24
SharePoint 2013 Level 2 *
$350
8:00am-4:00pm
Feb 25
Excel 2013 Boot Camp (3 Day)
$990
8:00am-4:00pm
Mission Critical has two locations. * Classes with an asterisk will be held at the DTC Critical Systems Training Center. All other classes will be held at Downtown Denver Mission Critical Systems Training Center. See 2015 Training Catalog for addresses. ** Virtual class January-February 2015
26
PRSRT STD U S POSTAGE PAID DENVER, CO PERMIT NO. 552
1799 Pennsylvania Street Denver, CO 80203 MSEC.org
Earning your PHR/SPHR certification is a career milestone for an HR professional. Finding the time to study, and understanding what to study can be daunting. Let MSEC help you manage your study time and focus the course content to help ensure success.
Check Out Our Winter/Spring 2015 Certification Study Course Dates Denver
Afternoon Program 10-Week Feb 11 - April 15 Evening Program 10-Week Feb 11 - April 15
Denver
Boot Camp April 20-24
Scottsdale
Evening Program Feb 18-April 22
Colorado Springs
Boot Camp April 20-24