May-June Training Guide 2014 by MSEC

MSEC Training Guide | May-June 2014

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A Beehive of Training for your Workplace

CONTENTS

MAY-JUNE

2014

3-6 LEGAL COMPLIANCE

In honor of our 75th Anniversary our Training Guide cover will feature one of the core states where MSEC currently provides membership services.

Employment Law & Labor Relations Issues

MSEC MEMBERSHIP MEETINGS

7 COMPENSATION & BENEFITS

Do you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us each month for a free lunch or webinar and learn how to maximize your membership.

8-9 DEVELOPMENT

Support & Administrative Staff

11-12 DEVELOPMENT Communication

Lunch - May 8, 12:00pm-1:00pm

13-14 DEVELOPMENT

Training & Personal Development

Webinar - June 12, 10:00am-11:00am (MST)

15-18 DEVELOPMENT

THREE EASY WAYS TO REGISTER FOR MSEC CLASSES!

Supervision

19 STAFFING

1. Call 303.894.6732

Core & Strategic Human Resource Training

2. Email registration@msec.org 3. Go Online MSEC.org

21-22 MISSION CRITICAL Technical Training

Follow MSEC

Most classes listed are also available as an on-site. See MSEC 2014 Training Catalog for full class descriptions.

1 May-June 2014

303.894.6732 | registration@msec.org | MSEC.org

TRAINING IN FOCUS

MSEC remains committed to providing quality, innovative and convenient training for our membership. Our May-June training schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Training in Focus” section we will highlight a variety of classes. Be sure to peruse the whole guide so you don’t miss any of our great offerings!

NEW TO HUMAN RESOURCES OR MANAGEMENT? CHECK OUT THESE CLASSES! FMLA: A Guide for Human Resources p3

Accounting for Non-Accountants p13

Investigations in the Workplace p4

Business Basics p15

Legal Issues in Managing Employees for Supervisors and Managers p5

Supervision: Core Competencies p18 Fundamentals of Human Resource Management: Key Steps in Getting Started p19

Benefit Administration: The Basics from A to Z p7 Generations: Working Together p11

SAVE THE DATE

2014 MSEC BENEFIT UPDATE CONFERENCE Colorado Springs July 10 Ft Collins/Loveland July 15 Denver July 17

Grand Junction July 22

COST MSEC Member $199 per person (includes lunch) MSEC Member $179 per person for groups of 3 or more from the same company (includes lunch)

TIME Registration & Continental Breakfast 8:00am – 8:30am Program 8:30am – 3:30pm To register, call 800.884.1328, email registration@msec.org, or go to MSEC.org

May-June 2014

LEGAL COMPLIANCE

EMPLOYMENT LAW & LABOR RELATIONS ISSUES

Americans with Disabilities Act: Managing Disabilities in the Workplace * HRCI Many employers are wondering if there is anyone who is not disabled under the new law, and this course provides that answer along with other important aspects. These include why it is important to properly identify the essential functions of a job, how to engage in the interactive process and identify potential accommodations, when an accommodation is “reasonable,” and what to do if there is no reasonable accommodation. Outcomes: Effectively respond to employees with disabilities and maintain a productive workplace. Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors May 22 (DN), Jun 24 (FC) 8:30-12:00 $125

Drug and Alcohol: Substance Abuse—Detection, Drug Testing, and Policy Development HRCI Participants learn important considerations, the type of testing best for the workforce, how to draft and communicate an effective policy, FMLA and ADA testing policy issues, and how to deal with abuse at work, including documenting changes in performance and behavior, coaching, counseling, and correcting behavior. Outcomes: Detect and prevent the signs of substance abuse and handle it when it happens at your workplace. Who Should Attend: Managers, Supervisors, and Driver Supervisors Jun 9 (DN) 8:30-12:15 $125

Upcoming Dates Jul 30 (DN), Oct 2 (DN)

Employment Law Update Conference The ELU is the one conference that covers the most significant employment law developments of the year, simplifying the legalese and providing participants with practical, timely, and critical advice that can minimize employment law liability. Outcomes: Have a firm grasp on employment law important to you. Who Should Attend: HR Professionals interested in Employment Law May 6 (FC), May 13 (DN) 8:30-3:30 $199 May 15 (CS), May 20 (GJ), Jun 3 (AZ)

COBRA Workshop * HRCI This class will provide a strong working knowledge of the Consolidated Omnibus Budget Reconciliation Act (COBRA) to satisfy your compliance obligations. Know which plans are subject to COBRA, when COBRA must be offered, and what coverage is offered to whom and for how long. Also reviewed are the COBRA election process, premiums and payment, and required notices. Outcomes: Develop and follow a COBRA-compliant process. Who Should Attend: HR Professionals, Benefit and Risk Managers May 8 (DN) 8:30-11:30 $125 Upcoming Dates Jul 8 (DN), Sep 23 (DN), Dec 4 (DN)

Discrimination in the Workplace: The Law of EEO * HRCI This is an overview of federal and state civil rights laws, along with practical tips employers can implement to reduce exposure for discrimination charges. Participants apply a knowledge of EEO law to real-life scenarios, after learning what constitutes employment discrimination. Preventing claims and responding to employee complaints are also discussed, along with how to protect against retaliation complaints and recent legal developments in discrimination law. Outcomes: Understand EEOC processes and theories of discrimination to prevent claims. Who Should Attend: HR Professionals, Managers, and Supervisors May 5 (DN) 8:30-3:30 $175

Upcoming Date Oct 15 (DN)

FMLA: A Guide for Human Resources * HRCI Participants gain needed information to comply with this law including “serious health condition,” employee notice requirements, and managing intermittent leave. Also discussed are administering attendance policies, military situations, and a review of policy requirements and FMLA forms. Outcomes: Successfully administer FMLA leaves at the workplace. Who Should Attend: HR Professionals and Legal Staff Jun 12 (DN) 8:30-3:00 $175 Upcoming Dates Jul 22 (DN), Jul 24 (AZ), Aug 12 (DN), Sep 17 (FC), Oct 17 (DN), Nov 13 (AZ)

Upcoming Dates Jul 29 (DN), Sep 9 (FC), Oct 8 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 3 May-June 2014

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EMPLOYMENT LAW & LABOR RELATIONS ISSUES

LEGAL COMPLIANCE

Revised! Garnishments and Income Withholding Orders * HRCI Garnishments and other orders are complicated. This class teaches what a valid garnishment is and what types of garnishments attach to employee wages. It also covers how forms of garnishments differ from one another, discusses tax levies and student loan garnishments, and reviews employer obligations for health insurance and national medical support orders. Outcomes: Respond to garnishments and income assignments properly. Who Should Attend: HR Professionals and Payroll Staff Jun 5 (DN) 8:30-3:00 $175

I-9 Compliance HRCI New forms have new requirements! Fines are increasing and so is enforcement. This seminar covers the I-9 process including initial verification of work authorization, re-verification, correcting errors on I-9s, and conducting internal audits. Participants will also receive up-to-date information regarding worksite enforcement activities by Immigration and Customs Enforcement (ICE), E-Verify, and best practices for employment eligibility verification. Anticipated Outcomes: Know everything you need to about I-9 compliance and filling out the new forms. Who Should Attend: HR and Recordkeeping Professionals Jun 25 (AZ) 8:30-12:30 $125

Upcoming Dates Jul 15 (CS), Oct 21 (DN)

Upcoming Dates Aug 7 (DN), Nov 17 (DN)

Harassment Prevention for Managers and Supervisors * HRCI Participants learn about the meaning of the term “hostile work environment,” and the difference between inappropriate conduct and illegal harassment, along with how to respond properly and prevent retaliation claims. Especially helpful are strategies to reduce employer liability, what behavior may lead to illegal harassment, and how to prevent retaliation claims. Outcomes: Understand how to respond to and stop harassment at your workplace. Who Should Attend: HR Professionals, Managers, and Supervisors May 13 (DN) 8:30-11:30 $125 May 21 (GJ) 1:00-4:00

Investigations in the Workplace * HRCI This class guides participants through the entire investigation process beginning with the notice of an issue, how to define it, and how to determine the employer’s responsibilities. Next is a discussion on planning the investigation, interviewing those with knowledge, and evaluating the evidence, including assessing credibility, communicating findings, and taking action. Outcomes: Recognize when an investigation is needed and how to proceed. Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Jun 17 (DN) 8:30-4:00 $175

Upcoming Dates Jul 10 (DN), Sep 4 (DN), Sep 16 (AZ), Nov 18 (DN)

HIPAA: Health Insurance Portability and Accountability Act * HRCI This is an overview of the privacy rules and portability requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the HITECH Act from a Human Resource perspective. The session will review key terms under the rules, including Protected Health Information (PHI), covered entities, and business associates. Also discussed are special enrollment rights, certificates of creditable coverage, and security requirements including reporting requirements for security breaches. Anticipated Outcomes: Apply a clear understanding of legal requirements to workplace circumstances. Who Should Attend: HR Professionals, Benefit and Risk Managers Jun 17 (CS) 8:30-12:15 $125

Upcoming Dates Aug 5 (FC), Aug 19 (CS), Aug 26 (GJ), Oct 7 (DN)

Investigations in the Workplace: Two-Day Workshop ** HRCI This two-day workshop is a combination of interactive role playing, mock investigation practice, lecture, and group discussion. Participants practice issue-spotting, interview documentation, and strategies for handling all investigation issues. When, what, how, and why to investigate is covered, along with the structure and content of investigation reports. Outcomes: Follow clear practices to successfully conduct investigations. Who Should Attend: HR Professionals, Legal Staff, and those responsible for investigations May 20-21 (DN) 8:30-4:00 $295 Upcoming Dates Jul 29-30 (DN), Sep 10-11 (DN), Nov 17-18 (DN)

Upcoming Date Oct 6 (DN)

Employment Law classes continued on page 5

May-June 2014

LEGAL COMPLIANCE

EMPLOYMENT LAW & LABOR RELATIONS ISSUES

Legal Issues in Managing Employees for State and Local Governments * HRCI This seminar reviews key federal and state laws affecting employment decisions of local government, special districts, and quasi-governmental agencies. It covers constitutional and due process concerns, along with the Open Records Act, that apply to public sector employers. Also covered are legal topics relating to interviewing and selection, civil rights, medical and safety Issues, pay practices, and separation and discharge. Outcomes: Make legally informed management decisions in a government and quasi-government environment. Who Should Attend: Public Sector or Governmental HR Professionals, Managers, and Supervisors May 20 (FC) 8:30 - 4:00 $235 (Includes a copy of the MSEC Blue Book: Employment Law Resource for the Public Sector)

Upcoming Date Oct 23 (DN)

Legal Issues in Managing Employees for Supervisors and Managers * HRCI This seminar reviews key federal and state laws affecting the employment decisions that managers and supervisors make. It walks participants through issues such as employment-at-will, and the importance of understanding employee handbooks. Also covered are legal topics relating to interviewing and selection, civil rights, safety issues, pay practices, and termination. Outcomes: Make legally informed management decisions in managerial and supervisory roles. (Includes a copy of the MSEC Blue Book: Employment Law Resource)

Who Should Attend: Managers and Supervisors Jun 26 (DN) 8:30-4:00

$235

Upcoming Dates Jul 22 (FC), Sept 30 (DN), Oct 7 (AZ), Dec 3 (DN)

Managing the Ill or Injured Worker Under the ADA, FMLA, and Workers’ Compensation * HRCI This advanced seminar requires a knowledge of the Americans with Disabilities Act, Family and Medical Leave Act, and Workers’ Compensation Basics. Participants learn when a law is triggered, and what to do if more than one law applies. Additionally, the class will cover attendance, termination, compensation, benefit coverage, return-to-work, and light duty issues. Outcomes: Understand how the complex requirements of each law interact, and develop practical ways to address concerns. Who Should Attend: HR Professionals, Managers, and Supervisors Jun 17 (GJ), Jun 25 (DN) 8:30-3:00 $175 Upcoming Dates Jul 10 (FC), Aug 7 (DN), Oct 27 (DN), Nov 13 (CS), Dec 11 (AZ)

Negotiation for Win/Win Results ** HRCI Do you have professional conversations involving conflicting needs and wants? Then, like it or not, you are engaging in negotiations. Participants experience all phases of the negotiation process including analysis, preparation, and discussion, through practical exercises and negotiating problems of varying degrees of difficulty. Mediation will also be analyzed and discussed. The approach of this seminar is to improve skills so that one’s interests are achieved while preserving the relationship between the parties. Outcomes: Gain a strong foundation in negotiation practices for effective results. Who Should Attend: Anyone negotiating on behalf of an employer May 2 (DN) 8:30-3:00 $175 Upcoming Dates Aug 5 (DN), Sep 30(DN), Dec 2 (DN)

Unemployment Insurance: Appeal Hearing Workshop * This fast-paced class will provide strategies for success at the appeal level and focus on hearing preparation. The initial claim response sets the stage for learning how to be prepared and organized for the hearing, and participants will learn the art of asking questions on direct and cross-examination, what is hearsay evidence, how to offer written evidence into the record, and how and when to object. Outcomes: Successfully represent the employer in an unemployment hearing. Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors May 21 (GJ), Jun 19 (DN) 8:30-12:00 $125 Upcoming Date Nov 12 (DN)

Unemployment Insurance: Challenging Claims and Controlling Costs * HRCI In this session participants will learn who is covered by unemployment insurance, when benefits are awarded, and strategies for lowering unemployment costs. The administrative procedures, including how to respond to the claim, are reviewed and participants engage in a mock appeal hearing where they learn the hearing officer’s decision and rationale. Outcomes: Effectively protest unemployment claims and ultimately minimize costs. Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Jun 4 (DN) 8:30-4:00 $175 Upcoming Dates Jul 23 (CS), Aug 28 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 5 May-June 2014

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EMPLOYMENT LAW & LABOR RELATIONS ISSUES Unions: Managing in a Union Environment— How To Manage, Discipline, and Terminate Union Employees ** HRCI For those managing in a union environment, this course helps to contend with conflicts between management rights and collective bargaining provisions, as well as establishing the seven elements of just cause. This course will teach effective grievance and arbitration administration, the dangers of inconsistent enforcement and “past practice,” Weingarten rights, and union representation, along with state and federal labor laws. Outcomes: Manage issues in a union setting with a focus on discipline and employee performance. Who Should Attend: HR Professionals, Managers, and Supervisors in a union environment Jun 5 (DN) 8:30-12:00 $175 Upcoming Date Dec 9 (DN)

Wage and Hour Workshop * HRCI Learn what the laws cover and which industries are exempt, along with recordkeeping requirements, exemptions from overtime, and how to change status for those improperly classified as exempt. Also discussed are compensable hours of work-travel time, on-call, and training, alternative work weeks, compensation included in straight time and overtime calculation, and other topics covered by these laws. Outcomes: Understand wage laws and their numerous, counter-intuitive regulations. Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Jun 3 (DN), Jun 19 (AZ) 8:30-3:30 $209 Upcoming Dates Aug 5 (DN), Nov 5 (DN)

* The Employment Law Certificate Program These classes can also be taken as part of the Employment Law certificate program. This certificate is designed to help you with a clear framework of laws impacting the workplace.

**The Labor Relations Certificate Program These classes can also be taken as part of the Labor Relations certificate program. This program is for those who want a deeper understanding of labor law and union issues.

LEGAL COMPLIANCE

ICE HAS INCREASED AUDITS BY 45%. Take advantage of MSECS comprehensive I-9 Compliance Services and avoid the potential of thousands of dollars in fines and legal fees. I-9 Audit Service Our audit includes reviewing I-9 forms, identifying paperwork errors and providing improvements for your I-9 process. I-9 Training Our comprehensive training will provide you with a solid understanding of the I-9 process. We can customize the training to meet your specific needs. I-9 Advice Your MSEC membership includes information and advice to ensure your compliance with I-9 and E-verify requirements. Call as often as you need. For information call 800.884.1328 or email us at immigration@msec.org

May-June 2014

COMPENSATION & BENEFITS Benefit Administration: The Basics from A to Z HRCI Participants learn the basic concepts of employer-sponsored benefits including health and welfare, retirement, and medical reimbursement plans. The course includes up-to-date and relevant basic design, legal, and administrative considerations. Individuals participate in skill-building exercises to enhance their understanding of the material, including the role of benefits in a total rewards strategy, design concepts, funding, mandated benefits, and compliance with federal laws, including health care reform. Outcomes: Understand basic design concepts regarding benefit administration, from retirement to health, and medical spending programs. Who Should Attend: HR Generalists, new Benefit Specialists, and anyone wanting an update May 1-2 (DN), Jun 10-11 (FC) 8:30-4:00 $295 Upcoming Dates Aug 6-7 (DN), Aug 26-27 (CS), Oct 23-24 (DN)

New! Benefit Administration: Retirement Plans– A Comprehensive Overview This session provides participants with a comprehensive overview of the “best practices” in managing and improving employer sponsored retirement plans. The information includes key elements of recent regulations and legislation that impacts retirement plans, and what is required to be a good “steward” when caring for employees’ retirement savings is covered. Also discussed is how to “engage” and not merely “educate” employees in your retirement plan; regulatory and legislative updates from the IRS and Department of Labor; and, best practices in investment menu design and monitoring Outcomes: Have clear information for both ERISA governed [401(k), Pension, 403(b), etc.] and non-ERISA governmental retirement plans. (Includes PLANSPONSOR Benchmarking Report by Industry a $495 value and retirement plan self audit checklists)

Who Should Attend: HR Professionals Jun 4 (DN), 8:30-4:00

$195

Upcoming Date Nov 6 (DN)

FREE! Colorado Compensation Survey Briefing Come to our free briefing to learn how to use our survey data in your compensation plans. We will cover: • Salary comparisons by industry • Current compensation practices and employment size • 2014 Pay increase projections • Historical trends • Colorado economic overview Outcomes: Use MSEC salary and benefit compensation data to make important strategic compensation decisions. Who Should Attend: HR Professionals Jun 10 (DN), Jun 23 (DN) 9:00-11:00 FREE Upcoming Dates Jul 17 (FC), Sep 25 (GS)

7 May-June 2014

Compensation Administration I—Base Pay Design and Development HRCI This class will teach how to develop a Total Rewards philosophy and work with a compensation model that begins with job analysis and introduces internal job evaluation and external market pricing. In addition, elements including pay ranges and building a pay structure that focuses on business alignment will be covered. Hands-on exercises and group discussions assist participants in developing skills for creating, revising or maintaining base pay compensation plans. Outcomes: Understand compensation fundamentals and principles to apply in your workplace. Who Should Attend: HR Professionals, Compensation and Benefit Managers Jun 19-20 (DN) 8:30-3:30 $295 Upcoming Dates Aug 13-14 (DN), Sep 23-24 (CS), Oct 16-17 (DN), Dec 2-3 (DN)

New! HR Guide to Employee Financial Wellness: The Basics of Employee Financial Wellness for the Human Resource Manager HRCI Particpants will learn a “three-legged stool” approach to assist employees in obtaining financial wellness. First is a HR guide to understand what employees worry about most, common blind spots, and employee financial education. Second is helping employees understand the state of their finances, with information about the keys to a financially healthy life, and how to measure and motivate good financial habits. Third is company sponsored retirement plans and the basics of investing, discussing the economic roller coaster, social security, and common misconceptions about employer provided retirement. Outcomes: Decrease stress in the workplace and increase productivity by providing employees with a solid track for improved financial knowledge. Who Should Attend: HR Managers and Benefit Administrators responsible for providing information to employees June 11 (DN) 8:30-11:30 $39 FREE! Salary Survey Data–Making Sense of the Numbers HRCI This session walks participants through questionnaire mechanics, survey methodology, what to look for when using surveys, and a specific look at MSEC surveys. The data presented is from Colorado companies and has been compiled and analyzed by MSEC survey department to meet the needs of our members. Outcomes: Understand the basics of collecting and interpreting wage and salary survey data. Who Should Attend: Personnel responsible for completion of MSEC questionnaires or using survey data. This session is especially useful to those new to this job responsibility. June 27 (DN) 8:30-11:30 FREE Upcoming Date Sept 9 (DN)

303.894.6732 | registration@msec.org | MSEC.org

SUPPORT & ADMINISTRATIVE STAFF Brush-Up English * Participants will have an overview of grammar, including the problems and pitfalls of modern language usage. These basics to be reviewed including parts of speech, subjectâ&#x20AC;&#x201C;verb agreement, proper pronouns, and plurals and possessives. Participants will learn to punctuate with confidence by studying the proper use of commas, semicolon, colon, apostrophes, and question marks. Outcomes: Write and edit for clarity, emphasis, and grammatical correctness. Who Should Attend: Employees responsible for preparing, editing, or reviewing written communications Jun 3-4 (DN) 8:30-3:30

$395 (Includes lunch)

Upcomng Dates Sep 17-18 (DN), Nov 12-13 (DN)

$205

Upcoming Date Oct 28 (DN)

Communicating In Difficult Situations for NonManagement Personnel * In this workshop, non-management personnel are encouraged to use their own tough on-the-job situations to practice and apply the skills they will be taught. Participants learn the principles and choices for handling difficult situations and how people signal issues and resolve conflicts. The Information Wheel tool is used to resolve conflicts, build relationships and teach how to listen to gain critical information to manage the situation. Outcomes: Learn practical talking and listening tools and strategies that can be put to immediate use. Who Should Attend: Non-Management and Support Staff personnel faced with difficult people and situations. May 8-9 (DN) 8:30-4:00 $345 Upcoming Dates Oct 8-9 (DN), Dec 16-17 (DN)

Customer Relations: Making the Connection * Participants discover practical, ready-to-use ideas for various phases of customer interaction. Connecting with customers and anticipating their needs by adapting to varying communication styles and practicing positive language skills is explored, along with employing a 3-step method for handling difficult customer situations. Action steps to ensure a customer experience is positive, and critical follow-up steps are reviewed. Outcomes: Acknowledge customer needs and take the correct action in a variety of difficult situations. Who Should Attend: Anyone having direct or indirect customer contact May 1 (DN) 8:30-12:30 $125 Upcoming Dates Jul 15 (DN), Nov 18 (DN)

Business Writing for Support Staff * Participants will develop writing skills from preparation to proofreading, including getting started, writing a document or composing an email, organizing for results, emphasizing main ideas, editing for clarity, and checking for errors. The seminar format includes exercises, individual guidance, and group discussion working with typical business documents: letters, reports, email, and procedures. Outcomes: Streamline the process from preparation to proofreading letters, memos, email, and other important business documents. Who Should Attend: Administrative Assistants and Executive-Level Support Staff Jun 24 (DN) 8:30-3:30

DEVELOPMENT DEVELOPMENT

Lead Worker Training This seminar focuses on changing relationships for leads and group or team leaders, discussing the expectations and limitations of the position, and communication demands from employees and management. Participants learn the role of the lead worker and how to maximize the authority granted to lead workers. Communication skills are practiced, and instruction is offered to help engage employees and effectively train employees to complete necessary tasks. Outcomes: Understand the unique demands of a lead worker and perform more effectively. Who Should Attend: Leads, Group Leaders, Work Coordinators, and Assistant Supervisors May 8 (CS), Jun 12 (DN) 8:30-4:00 $175 Upcoming Dates Jul 9 (AZ), Jul 29 (DN), Sept 25 (DN), Oct 17 (FC), Oct 29 (CS), Nov 25 (DN)

Practical Problem Solving for Support Staff * Participants assess their problem-solving style and choose the mode most appropriate to the problem. Participants will learn to identify the real problems and avoid wasting time, money, and energy on curing the symptoms. The class will cover generating a number of effective options to assure that the solutions are sound, get past assumptions, mental blocks, and habitual types of thinking that limit creativity. Outcomes: Go back to work ready to resolve thorny matters that arise each day. Who Should Attend: Administrative and Support Staff May 2 (DN) 8:30-4:30 $195 Upcoming Date Oct 3 (DN)

Support & Admin classes continued on page 9

May-June 2014

DEVELOPMENT

SUPPORT & ADMINISTRATIVE STAFF

Telephone Imagery: Improving Customer Service Through Excellent Telephone Communication Skills * Participants learn the “how-to’s” of establishing a rapport using tips, tricks and techniques to develop a “can do” attitude, create a memorable image, conquer telephone etiquette basics, understand communication styles, and enhance listening skills. Understanding a customer’s preferred communication style (auditory, visual, or kinesthetic) to increase customer satisfaction and reinforce customer loyalty is also explored. Outcomes: Make a positive impression on your customers through understanding communication styles and enhancing listening skills. Who Should Attend: Anyone who works with customers over the phone May 16 (DN) 8:30-4:00 $200 Upcoming Dates Jul 15 (DN), Oct 10 (DN)

Time Management for Support Staff: Creating Balance in Today’s Workplace * Participants learn effective tools for helping them manage their activities and priorities in a busy office. Time is spent clarifying values in order to spend more time on what matters most, defining what is likely to overwhelm the day, identifying personal and professional short- and long-term goals, establishing daily goals, prioritizing work to get the most important jobs done first, managing telephone interruptions, unraveling miscommunication and unclear directions, and creating an action plan to manage all the important roles and tasks. Outcomes: Identify short- and long-term priorities and spend less energy on time wasters and more time on important tasks. Who Should Attend: Support Staff May 9 (DN) 8:30-4:00 $195

Workplace Respect This valuable course offers an opportunity to investigate some root causes of disrespect and unclear personal boundaries. Participants gain awareness and communication tools to create a better understanding of each person’s version of respect so that it can be mutually exchanged. Clarity about what it means to interact with co-workers in a respectful manner and how to more graciously ask for respect from them is covered. Outcomes: Use communication tools to create mutual understanding between co-workers. Who Should Attend: Any employee who would like to learn the behaviors to foster workplace respect Jun 18 (DN) 8:30-12:30 $125 Upcoming Dates Oct 9 (DN), Nov 10 (FC), Dec 5 (DN)

* The Support Staff/Administrative Assistant Certificate Program These classes can also be taken as part of the Support Staff certificate program. This program offers training to help support and administrative staff work effectively with supervisors and customers while meeting organizational goals and personal development needs.

Upcoming Dates Aug 12 (DN), Oct 21 (DN), Dec 9 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 9

May-June 2014

303.894.6732 | registration@msec.org | MSEC.org

Career Transition Services Transitioning employees out of a workplace can be one of the most stressful, chaotic, and vulnerable times for an organization. Let MSEC take the lead.

Three Reasons To Offer Career Transition Services To Your Employees 1 Affect Your Organization’s Bottom Line The more quickly employees have new opportunities, the less risk you have of unemployment and other claims. The key is to provide the tools individuals will need to be successful in moving their career forward.

2 Maintain Your Organization’s Productivity Employees not transitioned can be as affected as those who are. By providing services to those employees leaving the company you are can maintain staff morale. Employees feel less guilty and less angry when coworkers are getting the services they need.

3 Protect Your Organization’s Reputation By providing services to affected employees, your organization is viewed positively in the business community. You will continue to be viewed as an employer of choice, and your ability to attract new talent will remain intact.

Individual Career Transition Services

Our most requested Career Transition Service is geared to the individual. We provide: • Resume and cover letter preparation

• Networking opportunities

• Interviewing techniques

• Social media marketing expertise

• Job search coaching

• Online resources for job hunting

For more information contact 800.884.1328 or cts@msec.org.

DEVELOPMENT

COMMUNICATION

Communication Feedback: Know Thyself * Each participant receives an individual personal style report based on surveys from five individuals they select plus themselves. This “self plus others” report format provides a comprehensive description including individualized concrete suggestions. This is the foundation for the class, allowing participants to learn how to recognize others’ communication preferences and build the skills to work effectively with all. (Pre-work is required—2 weeks advance registration required.) Outcomes: Understand how others perceive you and learn how to effectively adapt your communication. Who Should Attend: Managers, Supervisors, and Employees Jun 24-25 (DN) 8:30-4:00 $445 (Includes personal style report)

Developing Interpersonal Communication Skills * This three-day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex communication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Outcomes: Develop an action plan to implement changes to communicate more effectively. Who Should Attend: Employees, Managers, and Supervisors May 5-7 (DN), Jun 3-5 (DN) 8:30-3:30 $420 Jun 25-27 (FC)

(A $140 charge is added to the standard 25% for cancellations less than 7 days)

Upcoming Dates Jul 9-11 (DN), Aug 19-21 (DN), Sep 23-25 (DN), Oct 28-30 (DN), Dec 9-11 (CS)

Upcoming Dates Sept 8-9 (DN), Nov 13-14 (DN)

Conflict: Self-Management * This session begins by defining the nature of conflict and then addressing how to build skills for constructive resolution by creating an effective environment and developing compromises for mutual benefit. Participants learn about their personal response to conflict through the assessment of conflict styles, identifying alternative strategies, and conveying understanding. Outcomes: Understand conflict patterns and acquire skills for responding constructively to conflict. (Includes conflict style assessment) Who Should Attend: Managers, Supervisors, and Employees May 13 (AZ) 1/2 day, 1:00-4:30 $125 May 19 (DN), Jun 26 (DN) full day, 8:30-4:30 $175 Upcoming Dates Aug 13 (DN), Sep 29 (DN), Oct 23 (DN), Nov 19 (DN)

Developing and Maintaining Trust in the Workplace * This class is designed to help understand how to build trust and how that impacts relationships with your co-workers, managers, and customers. Participants explore the meaning of trust and measure individual skill levels in building trust. Participants develop strategic skills to build trust in the workplace, identify what trust is and its impact on the work environment, and use skills to rebuild trust and re-frame difficult messages. Outcomes: Increase skill levels in building trust through instruction, reflection, and class exercises. Who Should Attend: Employees wanting to develop more effective relationships with others May 19 (DN) 8:30-4:00 $175 Upcoming Dates Jul 21 (DN), Sep 12 (DN), Oct 8 (FC), Nov 18 (DN)

Email: What to Do Before You Hit Send Participants learn what to consider before writing an email, determine and if email is the best way to deliver the message. Email composition will be covered, including useful subject lines, what is unimportant, and organizing for readability. The class will cover avoiding the pitfalls of vague information, insults to the reader, and emoticons, sarcasm, and inappropriate tone, along with legal and privacy issues. Outcomes: Ensure that email messages are effective and receive attention. Who Should Attend: Managers, Supervisors, and Employees Jun 10 (DN) 8:30-3:30 $205 Upcoming Dates Sep 10 (CS), Oct 9 (DN)

Generations: Working Together * HRCI Participants will learn to recognize the unique needs of different generations in the workforce. The course will examine the impact of historical and cultural factors on generational outlook. Participants will be taught how to identify each generation’s preferences for communication, development, and work culture and practice adapting communication styles to interact more effectively with members of different generations. Outcomes: Build stronger teams by working more effectively with members of all generations. Who Should Attend: Managers, Supervisors, Support Staff, and HR Professionals May 13 (AZ) 1/2 day, 8:30-12:00 $125 Jun 5 (DN) full day, 8:30-4:30 $175 Upcoming Dates Jul 18 (FC), Oct 10 (DN), Dec 10 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 11

May-June 2014

303.894.6732 | registration@msec.org | MSEC.org

COMMUNICATION Grant Writing Essentials Participants who write grants learn the critical tools needed to identify potential funders and write successful grant proposals or applications. Outcomes: Get help with identifying the right funder, determining the funders needs, and learn how to structure a grant application. Who Should Attend: Organizations seeking grant proposal/ application writing informationand approaches May 9 (DN) 8:30-12:00 $150 Group Facilitation Skills HRCI This session begins by defining facilitation and distinguishing facilitation skills from the role of the facilitator. Participants learn the balance between leading and facilitating by practicing key facilitation skills and identifying and establishing group norms during facilitations. Skills including, observing group dynamics and learning intervention techniques in response are discussed, to help maintain an environment conducive to maximum interaction and productivity. Outcomes: Develop the observation and intervention techniques that make an effective facilitator. Who Should Attend: Trainers, Supervisors, and Managers Jun 18-19 (DN) 8:30-4:30 $295

DEVELOPMENT DEVELOPMENT

Write It Right Participants learn how to deliver error-free documents by avoiding common mistakes. Classic punctuation pitfalls and error hot spots are identified. Proofreading and working with speed and accuracy are stressed. Techniques for spotting typos are practiced. Formal and informal rules and advantages of each kind are discussed, as is the need to maintain a consistent level of formality. The possibility of writing in partnership with a colleague is explored. Outcomes: Develop specific skills necessary for proofreading and editing your own work as well as the work of others. Who Should Attend: Employees who have taken Brush-Up English, or employees who want to improve editing and reviewing skills Jun 19 (DN) 8:30-3:30 $220 (Includes lunch) Upcoming Dates Aug 26 (DN), Nov 18 (DN)

* The Communication Mastery Certificate Program These classes can be taken as a part of the Communication Mastery certificate program. Our Communication Mastery Certificate explores all aspects of workplace interactions and helps develop a process for building loyalty through effective communication.

Upcoming Dates Aug 7-8 (FC), Sept 4-5 (DN), Nov 6-7 (DN)

Self-Accountability: What I Think Is Why It Is Participants learn how to take charge of their thinking and initiate satisfying experiences by understanding the thinking process and how thoughts lead to feelings and behavior, how state of mind determines quality of life, and how thinking differently can create the freedom to choose oneâ&#x20AC;&#x2122;s attitude in any situation. Also discussed are disputing and changing self-defeating thought patterns, and begin using healthy perceptions to support success and empower Outcomes: Fulfill your desires and create a rewarding life. Who Should Attend: Those wanting to transform by exchanging negative attitudes for limitless possibilities May 9 (DN) 8:30-4:00 $195 Upcoming Date Nov 14 (DN)

Finding the truth in a workplace allegation can be like finding a needle in a haystack. Let MSEC do it for you. We will conduct a thorough investigation and provide the findings in a comprehensive investigation report that becomes your legally defensible basis for informed decision making. MSEC investigators, are experienced employment law attorneys, and practiced interviewers. For more information call 800.884.1328.

May-June 2014

DEVELOPMENT

TRAINING & PERSONAL DEVELOPMENT

Accounting for Non-Accountants This course is for those who must understand fiscal information. Participants will gain skills to know what data are important to collect and monitor, how to analyze and report the data to justify arguments, and how to strengthen your reputation as someone who can appreciate the larger financial picture. This is accomplished through group discussion, problem-solving exercises, real business examples, and hands-on practice. Anticipated Outcomes: Strengthen your reputation as someone who can appreciate and address the larger financial picture. Who Should Attend: Business owners, HR Professionals, Managers, and others who are involved in financial decision-making in their organizations May 14-15 (DN) 8:30-3:00 $295

Designing Training Materials * The seminar focuses on creating the supporting written materials such as notebooks, handouts, and visual aids, as well as other learning aids. The class reviews a needs assessment and then helps to calculate development time and costs, identify design resources and constraints, and clarifies learning objectives. Developing training materials is discussed by tying training objectives to material design, considering sequencing options selecting the instructional method and delivery medium, developing a lesson plan, and writing the content. Outcomes: Create written materials such as notebooks, handouts, and visual aids to support good training. Who Should Attend: Individuals who prepare in-house training, deliver group training, or revise existing training May 21-22 (DN) 8:30-4:30 $295

Upcoming Date Oct 21-22 (DN)

Upcoming Dates Aug 20-21 (DN)

Advanced Practicum for Experienced Trainers * HRCI This session provides experienced trainers with an opportunity to prepare and deliver a practice-training module and receive feedback from peers. Using their own materials, participants will deliver a 20-25 minute module of training. The class discusses elements related to the development of the training, including their needs assessment, design, and evaluation process. Those attending can pose problems or concerns for their peers to address. (Participants must register at least one

Developing Presentation Skills * Participants will focus on skill-building by designing and delivering two presentations and receiving both class and instructor feedback. Presentations will be recorded. The principles of public speaking are explored including presentation design, style, and delivery techniques, and visual aids. There is time allotted for practice and feedback, impromptu presentations, informational presentations, persuasive presentations, and instructional presentations. Outcomes: Deliver an effective presentation to audiences ranging from peers to the executive management team. (*This three-day course

Outcomes: Learn training methods from peers and continue to develop your skills. Who Should Attend: Trainers with at least two years of experience, who have been involved in all aspects of training from assessment through evaluation Jun 17 (DN) 8:30-4:30 $195

provides practice and feedback, and all three days must be attended.)

week in advance to allow enough time for preparation. Guidelines for the module will be sent one week prior to class.)

Upcoming Date Oct 14 (DN)

Who Should Attend: Individuals with limited experience or those who wish to improve their confidence level in front of groups (Class size is limited to 10)

Jun 10-12 (CS) 8:30-4:30

$490 (Includes lunch)

Upcoming Dates Jul 15-17 (DN), Sep 22-24 (DN)

Emotional Intelligence at Work Emotional Quotient (EQ) is learning how to consciously utilize your emotions to create optimal results in your relationships with yourself and others. Time is spent building emotional literacy, recognizing patterns, applying consequential thinking, and expanding key relationship skills. Participants learn to develop the five EQ Competencies, including self-awareness, self-regulation, self-motivation, empathy, and relationship skills, and assess their own emotional intelligence through use of a comprehensive assessment. Outcomes: Raise your Emotional Quotient at work. (Includes assessment) Who Should Attend: Formal and informal leaders in organizations desiring greater effectiveness May 6-7 (GJ) 8:30-4:30 $345 Upcoming Date Oct 15-16 (DN), Nov 18 (AZ)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 13

May-June 2014

303.894.6732 | registration@msec.org | MSEC.org

TRAINING & PERSONAL DEVELOPMENT Ethics for Business: People, Performance, and Principles This session discusses the importance of developing ethics awareness programs to create and reinforce a culture that encourages and rewards responsible and ethical decision making and behavior at all levels in the organization. Participants assess their organization in terms of ethical strengths and potential vulnerabilities to ethical breaches. A decision-making model will be introduced and applied to case studies by class participants. Outcomes: Reinforce a culture that encourages and rewards responsible, ethical decision-making. Who Should Attend: HR Professionals, Managers, and Supervisors responsible for ethics May 7 (AZ), Jun 12 (DN) 8:30-12:00 $125 Upcoming Dates Oct 7 (CS), Nov 6 (DN)

Total Recall In this lively session, participants learn how to remember what they hear, recall foreign languages, technical data, scripts, and presentations, improve long-term and short-term name recall. Also discussed are different learning styles, roadblocks in study and how to head them off at the curve, and how to create an action plan to implement the new techniques and strategies covered. Outcomes: Improve memory in order to recall information and identify the roadblocks in retaining what has been learned. Who Should Attend: Anyone wanting to use their mind and memory more productively May 7 (DN) 8:30-4:00 $195 Upcoming Date Sep 25 (DN)

Train the Trainer * HRCI This course begins by teaching the principles of adult learning and the training cycle. Participants then develop and deliver part of a training program. Videotaping is included in order to help participants understand how their style can be most effective. Note: Participants will give a 15-minute training module on the third day and may wish to bring a training program under development to class.

Outcomes: Deliver training to groups of three or more effectively and efficiently, with confidence that comes from practice in a training environment. Who Should Attend: Those who prepare in-house training, deliver group training, or revise existing training packages May 13-15 (DN), Jun 11-13 (DN) $495 (Includes lunch on days 2&3) 8:30-4:30

DEVELOPMENT DEVELOPMENT

Training Needs Assessment and Evaluation * HRCI In this seminar, participants will explore various methods for creating appropriate needs assessments and evaluation strategies. Needs assessments are reviewed, including the importance of conducting one, the different types of needs, five different approaches, and what to do with the results. In addition, evaluating trainings will be covered and will include the four levels of evaluation, gathering and evaluating data, asking the right questions, and estimating training costs and the Return on Investment (ROI). Outcomes: Use selected needs assessment and evaluation tools as part of the design and delivery of training. Who Should Attend: Trainers, HR Professionals, Training Directors, and Managers responsible for measuring training effectiveness May 8-9 (DN) 8:30-4:00 $295 Upcoming Dates October 6-7 (DN)

Training Skills for On-The-Job Trainers * HRCI This session provides a comprehensive approach to the creation of procedural manuals used in training one-on-one. Participants learn quick ways to update materials, uniformly train people to independently do a job, and how to certify and track learning progress that meets ISO requirements. Participants will deliver a 15-minute training module, requiring evening preparation to incorporate class information. Participants may adapt their own training materials for the course. (Participants receive a DVD copy of their presentation and a CD with templates to use in creating the training documentation.)

Outcomes: Use a systematic, comprehensive approach in the creation of procedural manuals to deliver high-impact training. Who Should Attend: Those responsible for technical or one-on-one training. (Class size is limited to 10, and participants must be able to attend all three days.) Jun 25-27 (DN) 8:30-4:00 Days 1-2 $495 8:30-3:30 Day 3 Upcoming Dates Sep 17-19 (DN)

* The Trainer Certificate Program These classes can be taken as part of the Trainer certificate program. This certificate program increases trainersâ&#x20AC;&#x2122; skills so they can contribute to on-going success.

Upcoming Dates Aug 6-8 (DN), Oct 1-3 (DN), Dec 2-4 (DN)

May-June 2014

DEVELOPMENT

SUPERVISION

Assertiveness Training for Managers This powerful two-day program will focus on examining three different styles of communication and the costs, benefits, and appropriate applications of those styles. Participants leave with concrete tools to use when leading others. The tools include three assessments to determine an individual’s degree of assertiveness and identify roadblocks. Also included are skill building exercises to boost self-confidence, achieve cooperation, provide effective feedback, and manage highly-charged situations. Participants also generate concrete assertive strategies to address a specific, real-life situations. Outcomes: Increase your professional effectiveness and cooperation within your team. Who Should Attend: Any leader who needs to be more effective when communicating with others May 20-21 (DN) 8:30-4:00 $295 Upcoming Dates Nov 13-14 (DN), Oct 16-17 (CS)

Business Basics * HRCI This seminar will provide an overview of the strategic planning, operations management, and quality tools used in today’s businesses. Instruction, exercises, and case studies are used to illustrate the fundamental concepts used by managers to make informed decisions. Understanding the role of strategic planning, scanning the business environment, analyzing internal vs. external environments, and conducting a S.W.O.T. analysis are all reviewed, along with other topics related to the fundamentals of business. Outcomes: Understand the building blocks of successful business practices. Who Should Attend: Entry-Level Supervisors and those wanting an understanding of business fundamentals May 13 (DN) 8:30-4:30 $245 Upcoming Dates Aug19 (DN), Oct 22 (DN)

Business Writing for Managers Participants develop skills in planning, writing, and reviewing a variety of writing projects from email to short reports. This “hands-on” workshop includes class exercises, group discussion, and individual guidance, and reviews planning through recognizing the purpose, appraising the reader, and organizing ideas. Writing for the reader is discussed along with choosing the format, creating transitions, and emphasizing main ideas. Outcomes: Produce business documents that get positive results. Who Should Attend: Managers and professionals who must use written communication May 15 (DN) 8:30-3:30 $205 Upcoming Dates Aug 19 (DN), Sep 9 (CS), Oct 16 (DN)

Change Management: Building Resiliency ** HRCI Change in the workplace is inevitable and a manager must lead their staff through changes. In this course, participants learn to differentiate between change and transition, use a three-phase transition model, and learn the action steps accompanying each phase of the model. Also discussed are the primary emotions and behaviors of people experiencing change, along with the information and support needed as people move through the change process. Outcomes: Build resiliency to manage yourself and others through necessary workplace changes. Who Should Attend: Managers, Supervisors, Leaders, or anyone managing change and transitions May 8 (DN), Jun 17 (AZ), Jun 17 (DN) 8:30-12:30 $125 Upcoming Dates Aug 13 (FC) (1:00-4:30), Sep 5 (DN), Nov 25 (DN)

Coaching: Partnering for Performance ** This course explores supervision from the mind-set of a coach, where employee development is the focus, and where a partnership supportive of employee development is desired. Also covered are critical coaching skills necessary to enhance that partnership, and the tools and confidence needed to embrace the coaching role successfully. The presented coaching gives a solid framework for holding various types of coaching conversations. Outcomes: Prepare, implement, and know when to follow-up, in order to support the coaching partnership. Who Should Attend: Managers, Supervisors, and Team Leads May 15-16 (DN), Jun 4-5 (CS) 8:30-4:00 $355 (Includes Coaching Process Questionnaire assessment)

Upcoming Dates Sep 25 (AZ) 8:30-12:00, Sep 29-30 (DN), Nov 12-13 (FC)

Collaboration Skills: A Radical Approach to Problem Solving and Conflict Resolution ** Radical Collaboration® is a powerful interactive experience that guides participants in building effective partnerships, alliances, and relationships that work. Participants, through practice problemsolving in simulated and real-time situations, learn the dynamics of interpersonal relationships, build collaborative skills, understand the elements of building and maintaining long-term trusting climates, and develop skills establishing and solidifying partnerships and alliances key to professional success. Outcomes: Use five essential skills to build strong alignments and greatly increase productivity and success in the workplace. Who Should Attend: Executives, Managers, Team Leaders and Members, OD and HR Professionals Jun 24-25 (DN) 8:30-4:30 $380 (Includes lunch and cost of book Radical Collaboration)

Upcoming Dates Sep 18-19 (DN)

* ** Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 15

May-June 2014

303.894.6732 | registration@msec.org | MSEC.org

SUPERVISION Conflict Coaching: Learning to be an Effective Conflict Coach Participants learn a set of skills and strategies used to support peoples’ ability to engage in, manage, or productively resolve conflict. This class first defines conflict coaching and distinguishes it from other processes. Participants then review and practices conflict coaching process (with trained coaches), where they learn to refine listening and questioning skills and manage psychological dynamics, while understanding the ethics of a conflict coach. Outcomes: Develop insights and formulate strategies to manage the conflict and improve working relationships Who Should Attend: Anyone in a position to coach others in conflict Jun 9-11(DN) $475 Conflict Strategies: Navigating Others Through Workplace Difficulties ** Participants identify appropriate intervention strategies, assess personal responses to conflict using a questionnaire, examine constructive and destructive responses to conflict, coach others in developing conflict management skills, and practice implementing a conflict facilitation model. Outcomes: Use critical conflict management tools to successfully navigate through conflict. (Includes Conflict Dynamics Profile assessment) Who Should Attend: HR Professionals, Managers, Supervisors, and Leaders Jun 13 (DN) 8:30-4:30 $205 Upcoming Dates Oct 2 (DN), Dec 9 (AZ)

Delegation: A Strategy for Empowerment * This one-day course helps managers become master delegators — and avoid being perceived as micro-managers-- through exercises, discussions, and a case study. This program follows a clear and simple process for delegation by first identifying barriers to effective delegation, then setting delegation guidelines that will help your team get things get done, creating a management system that really works, and determining which delegation tools to apply to specific tasks. Outcomes: Delegate to empower team members to make their own decisions and help the entire group work more effectively. Who Should Attend: Managers and Supervisors May 5 (DN) 8:30-4:30 $175 Upcoming Date Sept 30 (DN)

DEVELOPMENT DEVELOPMENT

Great Leader Series May Session: How Great Leaders Think and Act Strategically June Session: How Great Leaders Manage Change and Influence Behavior Challenge your assumptions about what motivates employees and learn vibrant and practical solutions for enhancing employee engagement and stimulating peak performance. Outcomes: Become a strategic and influencial leader. Who Should Attend: Supervisors, Managers, and Leaders May 30 (DN), Jun 20 (DN), 8:30-4:30 $230/course Harvard Business Series: The Power of Culture in an Experience Economy jcpenney’s “Fair and Square” Pricing Strategy is reviewed. How does a business react when a new CEO institutes a dramatic change in the pricing structure, when that change does not bring the expected results? This class reviews the circumstances leading the broad changes made, and reviews the changes from a strategic standpoint. Outcomes: Gain strategic knowledge on a novel business plan while gaining SPHR credit. Who Should Attend: HR Professionals intereseted in Strategic HRCI Credits May 16 (DN) 8:30-11:30 $99/course Upcoming Dates Aug 12 (DN), Nov 14 (DN)

Interpersonal Mastery: The Human Element The Human Element® Approach is supported by research-based analyses and built upon the belief that the success of an organization is determined by the quality of the relationships among its customers, managers, and employees. Leaders and teams succeed when they have the emotional and social intelligence, along with tools from this workshop, to be creative and focused. Tools from this workshop show them how. Outcomes: Advance your knowledge of human behavior in organizations to increase the success of your workplace. Who Should Attend: Executives, Managers, Team Leaders, Team Members, OD and HR Professionals May 20-22 (DN) 8:30-4:30 $485 Upcoming Dates Aug 27-28 (DN), Nov 18-20 (DN)

Supervision classes continued on page 17

May-June 2014

DEVELOPMENT

SUPERVISION

Leading Teams * This class outlines how to set a direction for a team by assessing individual needs, recognizing stages of team development, and applying facilitative and directive leadership practices to support teams. Participants discuss and apply four different leader decision-making styles, practice moving teams toward group decision-making, and discuss a continuous improvement model to apply at your workplace. Outcomes: Develop skills to provide strategic direction and effective decision-making as the leader of a team. Who Should Attend: Managers, Supervisors, Team Leads, and Lead Workers Jun 20 (DN) 8:30-4:30 $175 Upcoming Dates Aug 7 (CS), Oct 23 (DN)

Managing Effective Meetings * Participants learn to structure, design, and hold effective meetings, by understanding meeting norms, positive meeting roles, and different types of meetings. Designing meetings, including setting objectives, building agendas, and meeting techniques will be discussed. Also reviewed is managing meetings and the role of the meeting manager, how to manage behaviors and difficult situations, and how to evaluate meetings. Outcomes: Get the most value from your meetings. Who Should Attend: Anyone who runs or participates in meetings May 29 (DN) 8:30-12:30 $125 Upcoming Date Dec 9 (DN)

Managing Multiple Priorities * This practical seminar helps participants prepare for change in managing tasks, beginning with analyzing multiple assignments, identifying major priorities, determining what is important, and understanding payoffs versus priorities. Breaking out of “crisis management” is a goal of the class, providing tactics for handling a multiple workload and organizational tools to help keep focused. Also discussed are avoiding major time wasters and managing conflicting priorities or colleagues. Outcomes: Become more organized, make choices, gain cooperation from others, and prioritize to achieve results. Who Should Attend: Managers, Supervisors and others juggling multiple tasks Jun 5-6 (DN) 8:30-4:00 $355 Upcoming Dates Sep 25-26 (DN), Nov 20-21 (DN)

Performance Documentation Skills for Supervisors * HRCI Participants will learn a simple performance documentation process and understand its importance in preventing legal claims. Using proven techniques, participants will practice writing and maintaining job-related performance documentation. The seminar will focus on how the current legal climate affects supervision, as well as the “howto’s” of documenting employee actions. Outcomes: Develop strong practices, follow a clear process, and avoid potential pitfalls when documenting discipline. Who Should Attend: Managers, Supervisors, and HR Professionals May 15 (FC) 1:00-4:30, Jun 17 (DN) 8:30-Noon $125 Upcoming Dates Aug 13 (DN), Oct 14 (DN), Oct 30 (AZ)

New! Performance Management: Managing Employee Development HRCI Participants learn their role in supporting employees in the career management process and the tools to conduct a successful development discussion. How employee development fits into performance management is explained, along with the organization’s, manager’s, and employee’s role in the process, while exploring successful avenues to employee development. Also outlined are steps in the career management process and how to prepare and conduct a developmental discussion. Outcomes: Prepare and conduct employee development discussions as part of the performance management process. Who Should Attend: HR Professionals, Managers, and Supervisors Jun 12 (DN) 8:30-4:00 $175 Upcoming Date Oct 16 (DN)

Performance Management: Setting the Stage for Success HRCI This class provides the skills to manage employee performance as an ongoing process and ties the supervisory role to employee and organizational success. Participants learn the essential skills needed to set clear expectations and document key performance behaviors and results, as well as provide ongoing coaching and feedback to employees. Preparing and conducting the appraisal discussion for optimal results is also a part of this class. Outcomes: Manage employee performance as an ongoing process and tie it to employee and organizational success. Who Should Attend: Supervisors and Managers May 14 (DN) 8:30-4:00 $175 Upcoming Dates Jul 31 (CS), Sep 24 (DN), Oct 14 (FC), Oct 30 (AZ) (8:30-12:00), Nov 19 (DN)

* ** Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 17 May-June 2014

303.894.6732 | registration@msec.org | MSEC.org

SUPERVISION Problem Solving Skills * Participants experience a four-part problem-solving model. Each phase of the model is explored and integrated with opportunities for specific skill development and exposure to tools that support the problem solving process. The process begins with selecting the correct problem to work on, moves into defining causes and eff ects, then generating alternatives, and, finally, how to implement the solution(s). Throughout the session identifying barriers and roadblocks to effective problem solving, and assessing participants’ current problem-solving style and approach are explored. Outcomes: Generate alternatives and implement the best solution. Who Should Attend: Managers, Supervisors, and HR Professionals May 22 (AZ), May 29 (FC) 8:30-4:30 $175 Upcoming Date Oct 24 (DN)

SKILLSCOPE: A Multi-Rater Assessment Tool for Supervisors and Managers * This session includes the comprehensive instrument, called SKILLSCOPE, which assesses participants’ strengths and developmental needs. It provides feedback from peers, direct reports, and superiors, and a clear method for interpreting that feedback. The SKILLSCOPE report is confidential and anonymous. The results of this developmental tool are given only to the participant. (Note: Registration is due six weeks prior to the seminar, and questionnaires no less than three weeks. Cancellation must be received within fourteen (14) days prior to the seminar.)

Outcomes: Identify key competencies and behaviors that lead to supervisory and management success. Who Should Attend: Managers and Supervisors

DEVELOPMENT DEVELOPMENT

Supervision: Is it For Me? * The class highlights changes in types of responsibility, relationships with peers, friends, and management, along with personal challenges that often go along with a promotion to supervision. This is a discussion seminar in which participants focus primarily on the critical differences between non-supervisory and supervisory roles, and consider the role and duties of a supervisor, how to make the transition to supervision while planning for success in the transition. Outcomes: Learn whether a supervisory role would be a good fit, and how to approach such a role. Who Should Attend: Anyone contemplating a supervisory role May 7 (DN) 8:30-4:00 $175 Upcoming Date Sep 16 (DN)

Supervision: Your First 90 Days—How to Survive This is a great course for those new to supervision. In this hands-on course, participants explore the differences between managing and leading. A Supervisory Skills assessment is used to find gaps in select leadership skills, including guiding and organizing the work, developing staff, and managing performance and relationships. Anticipated Outcomes: Leave the class with an action plan to implement when returning to the workplace. (Participants use a “Supervisory Skills Assessment”)

Who Should Attend: New Managers and Supervisors May 13 (DN), Jun 19 (FC) 8:30-4:30

$175

Upcoming Dates Oct 20 (DN)

(If the pre-work is accessed, a $160 assessment fee will be charged)

Jun 13 (DN) 8:30-12:00

$320

Upcoming Date Sep 26 (DN)

Supervision: Core Competencies * Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, enhance listening, and practice delivering effective feedback. Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results. Who Should Attend: Managers and Supervisors May 15-16 (DN), Jun 2-3 (DN) 8:30-4:30 $295 Jun 17-18 (DN), Jun 25-26 (CS)

* The Supervision Certificate Program These classes can be taken as a part of the Supervisor certificate program. This program builds skills and knowledge on the following topics: motivation, communication, and employee development.

** The Advanced Supervision Certificate Program These classes can be taken as a part of the Advanced Supervision certificate program. As you continue to develop your management skills, this program offers the next step of advancement and expands your capacity to lead.

Upcoming Dates Jul 8-9 (DN), Jul 30-31 (FC), Aug 4-5 (DN), Aug 21-22 (DN), Sep 4-5 (DN), Sep 10-11 (AZ), Sep 22-23 (DN), Oct 7-8 (DN), Oct 15-16 (GJ), Oct 23-24 (DN), Nov 20-21 (DN), Dec 3-4 (CS), Dec 10-11 (DN)

May-June 2014

STAFFING

CORE & STRATEGIC HUMAN RESOURCE TRAINING

Revised! Fundamentals of Human Resource Management: Key Steps in Getting Started HRCI This seminar is for those solely responsible for the operations of Human Resources, or as a refresher for professionals wanting to expand their knowledge. The role of linking human resources to business success is explored by examining recruiting and retention, orientation, recordkeeping, HR measurement, performance management, employment law, compensation, and benefits. Outcomes: Learn practical ways the Human Resource practitioner can contribute to the organizationâ&#x20AC;&#x2122;s success. Who Should Attend: HR Professionals who are newer to the role May 6-7 (DN) 8:30-4:00 $355

HRCI

Recruiting: The Strategy and the Tactics * Participants develop of a strategy, learn how to target and evaluate effective internal and external sources, and create an employee referral program. Also discussed are tactics every recruiter needs, using metrics, and a recruiting scorecard. Creative sourcing ideas including using social media are explored. Outcomes: Leverage employer branding to attract and engage candidates. Who Should Attend: HR Professionals responsible for recruiting May 2 (DN) 8:30-4:00 $175 Upcoming Dates Sep 17 (DN), Dec 3 (DN)

(Includes a copy of the MSEC Blue Book: Employment Law Resource)

Upcoming Dates Jul 10-11 (DN), Sep 23-24 (DN), Nov 4-5 (AZ), Dec 10-11 (DN)

Interviewing and Hiring I * HRCI This session is a step-by-step approach for planning, conducting, and evaluating a structured, behavioral interview. This interactive format combines lecture, video, exercises, and discussion. Participants follow an interview plan, analyze applications, conduct behavioral interviews, and select the best candidate. Outcomes: Ask effective, legally-compliant questions to successfully interview your next applicant. Who Should Attend: HR Professionals, Managers, and Supervisors Jun 4 (DN) 8:30-4:00 $175 Upcoming Dates Jul 16 (DN), Jul 16 (AZ) (8:30-12:00), Aug 19 (FC), Sept 18 (DN), Oct 7 (DN), Nov 20 (DN), Nov 20 (Tucson) (8:30-12:00)

Recordkeeping for Human Resources * HRCI Participants learn why records are kept, what is kept, and for how long. The practical management of records is covered, along with regulatory and administrative concerns. Also included are whether to go paperless, and what should be kept or discarded. Outcomes: Simplify the recordkeeping process at your workplace. Who Should Attend: HR Professionals who work with records on a daily basis May 1 (AZ), Jun 3(DN) 8:30-12:00 $125

Retaining and Engaging Employees: What Employees Really Care About * HRCI Participants learn to build effective programs and create an environment that values employees by exploring the many factors involved in an employeeâ&#x20AC;&#x2122;s decision to stay or leave. Factors considered include key engagement issues, organizational culture, hiring practices, employee development, management practices, and total rewards. Outcomes: Develop effective engagement practices. Who Should Attend: HR Professionals, Managers, and Supervisors May 15 (FC), May 22 (CS) 8:30-12:00 $125 Upcoming Dates Aug 7 (DN), Nov 4 (DN)

* The Human Resource Certificate Program These classes can be taken as part of the Human Resource certificate program. It provides you with a foundation of practical information on key topics and expands your skills in the Human Resources field.

Upcoming Dates Sep 5(DN), Oct 28 (FC) (1:00-4:30), Nov 13(DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 19

May-June 2014

303.894.6732 | registration@msec.org | MSEC.org

MSEC Designed Total Compensation Solutions MSEC provides a full range of services to help members implement and manage a flexible yet comprehensive compensation system. We collaborate with you to align your organizational objectives and human resources strategy with your reward systems.

What is the goal? Our concentration on quality and long-term service focuses on providing an efficient, competitive, and cost-effective compensation program that supports the culture, vision, and environment of your organization.

What are the benefits of a good plan? Attracting and retaining quality and key talent is always a top priority. A well-designed program linked to organizational goals ensures that you are able to keep quality employees and have a competitive edge in attracting new ones.

What is involved? MSEC consultants utilize industry best practices, a standard methodology, and wide-ranging resources including MSEC salary and benefit surveys. We take a strategic approach to provide you with a variety of solutions. Every phase of the project is documented, and we also assist with communication and implementation to ensure ongoing success.

What are my organizationâ&#x20AC;&#x2122;s needs? Together we will assess your organizational culture and business philosophy in order to identify the best approach whether it means developing a new plan, revising the current plan, or just looking at certain aspects. Our areas of expertise include: Base Compensation Design

Communication Strategies

Job Analysis

Plan Implementation

Job Description Review

Benefits Analysis

Job Evaluation

Executive Market Analysis

Market Pricing

Audits

Whatâ&#x20AC;&#x2122;s the bottom line? We recognize that your organization is unique. And we understand that your input and participation is crucial to the process. That coupled with our collective and diverse expertise helps to ensure that we deliver tailored compensation solutions that are competitive and support your organizational objectives. For more information, contact compensation@msec.org or 800.884.1328.

MISSION CRITICAL

TECHNICAL TRAINING

Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org

MAY May 5-9

Access Boot Camp

$1,450

8:00am - 4:00pm

May 7

Excel 2007/2010 Basic*

$179

8:00am - Noon

May 7

Excel 2007/2010 Intermediate*

$179

1:00am - 5:00pm

May 8

Excel 2013 Basic*

$179

8:00am - Noon

May 8

Office 2013 Transition*

$179

1:00pm - 5:00pm

May 9

Excel 2013 Intermediate

$179

8:00am - Noon

May 12

SharePoint 2010 Level 1*

$350

8:00am - 4:00pm

May 13

SharePoint 2010 Level 2*

$350

8:00am - 4:00pm

May 14

SharePoint 2013 Level 1*

$350

8:00am - 4:00pm

May 15

SharePoint 2013 Level 2*

$350

8:00am - 4:00pm

May 16

Excel 2007/2010 Basic

$179

8:00am - Noon

May 16

Excel 2013 Advanced

$179

8:00am - 4:00pm

May 19

Excel 2007/2010 Intermediate

$179

1:00am - 5:00pm

May 19

Excel 2013 Charts and Pivot Tables

$179

8:00am - Noon

May 20

Excel 2007/2010 Advanced

$179

8:00am - Noon

May 23

Project 2010 Basic*

$350

8:00am - 4:00pm

May 28

Access 2007/2010 Basic*

$350

8:00am - 4:00pm

May 29

Access 2013 Intermediate

$350

8:00am - 4:00pm

May 30

SharePoint IT Admin 2013 Workshop

$450

8:00am - 4:00pm

**Virtual class *Class will be held at the DTC Critical Systems Training Center location. All other classes will be held at Downtown Denver Mission Critical Systems Training Center. See 2014 Training Catalog for addresses.

May-June 2014

303.894.6732 | registration@msec.org | MSEC.org

TECHNICAL TRAINING

MISSION CRITICAL

Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org

JUNE June 2

Excel 2007/2010 Basic

$179

8:00 - Noon

June 2

Excel 2007/2010 Charts & Pivot Tables

$179

1:00pm - 5:00pm

June 3

Excel 2007/2010 Intermediate

$179

8:00am - Noon

June 3

PowerPoint 2007/2010 Basic

$179

1:00pm - 5:00pm

June 4

Excel 2013 Advanced

$179

8:00am - Noon

June 4

PowerPoint 2007/2010 Intermediate

$179

1:00pm - 5:00pm

June 5

SharePoint IT Admin 2013 Workshop Configuring Business Intelligence **

$450

8:00am - 4:00pm

June 5

Excel Pros 2013 - Managing Databases

$350

8:00am - 4:00pm

June 6

Excel Formulas & Functions

$179

8:00am - Noon

June 9

Outlook 2013*

$179

8:00am - Noon

June 9

Visio 2013 Basic*

$179

1:00pm - 5:00pm

June 9

SharePoint 2013 Level 1

$350

8:00am - 4:00pm

June 10

SharePoint 2013 Level 2

$350

8:00am - 4:00pm

June 11

Word 2007/2010 Basic

$179

8:00am - Noon

June 12

Excel Pros Managing Databases 2007-2010*

$350

8:00am - 4:00pm

June 13

PowerPoint 2007/2010 Advanced

$179

8:00am - Noon

June 16-18

Excel 2013 Boot Camp*

$990

8:00am - 4:00pm

June 16

SharePoint IT Admin 2013 Workshop Additional Components**

$450

8:00am - 4:00pm

June 19

Excel 2007/2010 Basic

$179

1:00pm - 5:00pm

June 19

Word 2007/2010 Intermediate

$179

8:00am - Noon

June 20

Excel 2013 Intermediate*

$179

1:00pm - 5:00pm

June 20

Word 2007/2010 Advanced

$179

1:00pm - 5:00pm

June 23-24

Access 2007/2010 Advanced*

$450

Day 1, 8:00am - 4:00pm Day 2, 8:00am - Noon

June 24

SharePoint 2013 Designer**

$350

8:00am - 4:00pm

June 25

SharePoint 2013 Workflows in Designer**

$350

8:00am - 4:00pm

June 26

Access 2007/2010 Basic

$350

8:00am - 4:00pm

June 27

Excel 2007/2010 Advanced

$179

8:00am - Noon

June 30

Project 2010 Basic*

$350

8:00am - 4:00pm

May-June 2014

PRSRT STD U S POSTAGE PAID DENVER, CO PERMIT NO. 552

1799 Pennsylvania Street Denver, CO 80203 MSEC.org

Train Your Sights on an On-Site! Optimize your training dollars with MSEC’s custom on-site classes. We will work with you in advance to tailor a program that specifically meets your business goal and training needs. And, deliver it right at your workplace. Key Benefits It is effective and efficient. On-site trainings ensure that employees are exposed to the same content at the same time. It is customized. The material is specific to your organization so information is pertinent to your business goals and practices. It is economical. If you have a number of employees that need training, an on-site can save you time and money. The most requested topics for on-site training are: Performance Management Skills Ethics Management Back–to–Basics Performance Documentation Skills Supervisor Skills Harassment in the Workplace

800.884.1328 • MSEC.org