MSEC Training Guide-JULY 2013 by MSEC

Training Guide | July 2013

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MSEC

Contents Legal Com plian ce

Employment Law & Labor Relations Issues

3-4

MSEC Membership Lunch

com pensation & benefits

Do you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us for a free lunch and learn how to maximize your membership.

development

Jul 11 (DN), 12:00-1:00pm

development

Support & Administrative Satff

Communication

development

Training & Personal Development

3 Easy Ways to Register for MSEC Cl asses!

development Supervision

1. Call 303.894.6732

9-10

2. Email registration@msec.org

staffin g

Core & Strategic Human Resource Training

3. Go online MSEC.org

mission critical Technical Training

Follow MSEC

Healthcare reform learnin g zone

Healthcare reform assess ment tool

Most classes listed are also available as an on-site. See MSEC 2013 Training Catalog for full class descriptions.

msec benefit update conference

July 2013

303.894.6732 | registration@msec.org | MSEC.org

Training in Focus MSEC remains committed to providing quality, innovative and convenient training for our membership. Our July training schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Focus in Training” section we will suggest a variety of classes and recommend who might benefit the most from attending them. Be sure to peruse the whole guide so you don’t miss any of our great offerings!

Benefits Classes Benefit Update Conference p 5 COBRA Workshop p 4

professional deveolpment Classes

Webinar! It’s Complicated Medicare and Employer Health Plans p 5

Customer Relations: Making the Connection p 6

Workers’ Compensation Basics p 3

Developing Presentation Skills p 8

What’s New In Health Care Reform p 13

GOAL: Get Organized at Last! p 9 Technical Training p 12

Classes for Managing Performance Americans with Disabilities Act: Managing Disabilities in the Workplace p 4 Change Management: Building Resiliency p 10 Communication Tools for Maximizing Performance p 7 Leadership: Why Would Anyone Want to Follow You? p 9 Legal Issues in Managing Employees for Human Resources Professionals p 3 Performance Appraisal Design: A Strategic Approach for Improving Results p 11 Performance Documentation Skills for Supervisors p 3 Supervision: Core Competencies p 9

July 2013

legal compliance

employment law & labor relations issues

Harassment Prevention for Managers and Supervisors * HRCI Who Should Attend: Managers and Supervisors, HR Professionals Class Description: Participants learn what truly constitutes illegal harassment and the meaning of the term “hostile work environment.” Also discussed is the difference between inappropriate conduct and behavior that rises to the level of illegal harassment, along with how to respond properly and prevent retaliation claims. Especially helpful are strategies to address defenses to employer liability and inappropriate behavior that may lead to illegal harassment. Anticipated Outcomes: Fully trained managers and supervisors who understand how to stop harassment at your workplace. Jul 11 (DN), Jul 30 (CP), 8:30-11:30 $125 Upcoming Dates - Aug 27 (DN), Sep 5 (GR), Sep 12 (AZ), Nov 18 (DN)

Workers’ Compensation Basics * HRCI Who Should Attend: HR Professionals and those handling Workers’ Compensation claims Class Description: Participants receive a clear introduction to the basic provisions and administrative procedures of the Colorado Workers’ Compensation Act. Coverage provided by the Colorado Workers’ Compensation Act is explored, along with the employer’s obligation under the act and how to ensure compliance and avoid penalties. Benefits awarded by the act are explained, along with when an injury or death is compensable under the act, and limitations on mental or emotional stress benefit awards. Anticipated Outcomes: Properly report and investigate work related injuries and close claims. Jul 12 (DN), 8:30-4:00 $195 Upcoming Date - Sept 27 (DN)

Performance Documentation Skills for Supervisors * HRCI Who Should Attend: Managers and Supervisors, HR Professionals Class Description: Participants will learn a simple performance documentation process and understand its importance in preventing legal claims. Using proven techniques, participants will practice writing and maintaining job-related performance documentation. The seminar will focus on how the current legal climate affects supervision, as well as the “how-to’s” of documenting employee actions. Anticipated Outcomes: Develop strong practices, follow a clear process, and avoid potential pitfalls when documenting discipline. Jul 17 (AZ), Jul 31 (CP), 1:00-4:30 $125 Upcoming Dates - Aug 14 (DN), Oct 15 (DN), Oct 28 (GJ), Oct 30 (AZ)

Investigations in the Workplace: Two-Day Workshop **HRCI Who Should Attend: HR Professionals, Legal Staff, and those responsible for investigations Class Description: This two-day workshop is a combination of interactive role playing, mock investigation practice, lecture, and group discussion. Participants practice issue-spotting, interview documentation, and strategies for handling all common, yet difficult, investigation issues. The framework for EEO investigations, along with when, what, and why to investigate are reviewed. Participants learn questioning strategies and skills, and the structure and content of investigation reports. Anticipated Outcomes: Follow clear practices to successfully conduct investigations. Jul 17-18 (DN), 8:30-4:00 $295 Upcoming Dates - Sep 11-12 (DN), Nov 18-19 (DN)

FMLA: A Guide for Human Resources * HRCI Who Should Attend: HR Professionals, Legal Staff Class Description: Participants will gain an understanding of what information you need to comply with this law including the elusive “serious health condition,” employee notice requirements, and managing intermittent leave. Also discussed are administering attendance policies, the new FMLA for military situations, and a review of policy requirements and FMLA forms to properly administer the law. Anticipated Outcomes: Successfully administer FMLA leaves at the workplace. Jul 22 (DN), Jul 25 (AZ), 8:30-3:00 $175 Upcoming Dates - Aug 13 (FC), Sep 17 (DN), Nov 12 (AZ)

New! Legal Issues in Managing Employees for Human Resources Professionals * HRCI Who Should Attend: HR Professionals, Legal Staff Class Description: This concentrated full-day program offers an overview of the complex legal issues associated with day-to-day employment decisions and actions. This session provides current information on legislation, court decisions, and enforcement procedures that affect the employment relationship. The issues and concerns that impact separation and discharge, including a risk analysis of termination and proper procedures, are explored. (Includes a copy of the MSEC Blue Book: Employment Law Resource)

Anticipated Outcomes: A clear view of how to advise leaders and supervisors about employment law issues. Jul 23 (FC), 8:30-4:00 $235 Upcoming Date - Aug 20 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 3

July 2013

303.894.6732 | registration@msec.org | MSEC.org

employment law & labor relations issues Drug and Alcohol: DOT/Federal Motor Carrier Drug and Alcohol Testing Regulations Who Should Attend: All levels of management in the transportation industry Class Description: This class certifies supervisors for Department of Transportation (DOT) mandated drug and alcohol testing procedures, and includes determination of reasonable suspicion, and detection of physical, behavioral, speech, and performance indicators of alcohol and drug misuse. Policy considerations are reviewed, as well as acquiring drug and alcohol testing information from previous employers. Anticipated Outcomes: Detect the signs of alcohol and drug misuse and follow proper procedures. Jul 26 (DN), 8:30-12:30 $125 Upcoming Date - Nov 8 (DN)

Discrimination in the Workplace: The Law of EEO * HRCI Who Should Attend: HR Professionals, Managers and Supervisors Class Description: This is an overview of federal and state civil rights laws, along with practical tips employers can implement to reduce exposure for discrimination charges. Participants apply a knowledge of EEO law to real-life scenarios, after learning what constitutes employment discrimination. Preventing claims and responding to employee complaints is also discussed, along with how to protect against retaliation complaints, and recent legal developments in discrimination law. Anticipated Outcomes: Understand EEOC processes and theories of discrimination to prevent claims. Jul 29 (DN), 8:30-3:30 $175

legal compliance

Americans with Disabilities Act: Managing Disabilities in the Workplace * HRCI Who Should Attend: HR Professionals, Legal Staff, Managers and Supervisors Class Description: Many employers are wondering if there is anyone who is not disabled under the new law, and this course provides that answer along with other important aspects. These include why it is important to properly identify the essential functions of a job, how to engage in the interactive process and identify potential accommodations, when an accommodation is â&#x20AC;&#x153;reasonable,â&#x20AC;? and what to do if there is no reasonable accommodation. Anticipated Outcomes: Effectively respond to employees with disabilities and maintain a productive workplace. Jul 31 (DN), 8:30-12:00 $125 Upcoming Date - Oct 3 (DN)

* The Employment Law Certificate Program These classes can also be taken as part of the Employment Law certificate program. This certificate is designed to help you with a clear framework of laws impacting the workplace.

**The Labor Relations Certificate Program These classes can also be taken as part of the Labor Relations certificate program. This program is for those who want a deeper understanding of labor law and union issues.

Upcoming Date - Oct 9 (DN)

COBRA Workshop * HRCI Who Should Attend: HR Professionals, Benefit and Risk Managers Class Description: This class will provide a strong working knowledge of the Consolidated Omnibus Budget Reconciliation Act (COBRA) to satisfy your compliance obligations. Know which plans are subject to COBRA, when COBRA must be offered, and what coverage is offered to whom and for how long. Also reviewed is the COBRA election process, premiums and payment, and required notices. Anticipated Outcomes: Develop and follow a COBRA-compliant process. Jul 30 (CS), 8:30-11:30 $125 Upcoming Dates - Aug 1 (AZ), Sep 24 (DN), Dec 5 (DN)

E July 2013

compensation & benefits Benefit Update Conference HRCI Who Should Attend: HR Professionals and Benefit Managers Class Description: Our tenth annual Benefit Update Conference shares the latest information on health care reform, new legislation, and trends that directly affect your benefit programs. Anticipated Outcomes: Become the expert at your organization on the latest benefit knowledge. Jul 9 (CS), Jul 16 (DN), Jul 18 (Loveland), Jul 23 (GJ) 8:30am-3:30pm $199 Compensation Administration Iâ&#x20AC;&#x201D; Base Pay Design and Development HRCI Who Should Attend: HR Professionals, Compensation and Benefit Managers Class Description: This class will teach how to develop a Total Rewards philosophy and work with a compensation model that begins with job analysis and introduces internal job evaluation and external market pricing. In addition, elements including pay ranges and building a pay structure that focuses on business alignment will be covered. Hands-on exercises and group discussions assist participants in developing skills for creating, revising or maintaining base pay compensation plans. Anticipated Outcomes: Understand compensation fundamentals and principles to apply in your workplace. Jul 10-11 (CP), Jul 31-Aug 1 (DN), 8:30-3:30 $295

Webinar! Itâ&#x20AC;&#x2122;s Complicated Medicare and Employer Health Plans Who Should Attend: HR and Payroll Professionals Class Description: Reaching age 65 is an important milestone for many employees- whether they are retiring or not. Employees need details about their employer-provided coverage to help them decide their Medicare choices. With 52% of Americans working past age 65, more companies are taking steps to coordinate their health care coverage options for employees who are eligible for Medicare. Attend this timely webinar to get the latest information to help your employees navigate through the complexity. Anticipated Outcomes: Understand how Medicare integrates with employee health plans. Jul 17, 12:00-1:00 (MDT) $159 per line

Upcoming Dates - Aug 21-22 (CS), Dec 3-4 (DN)

FREE! Colorado Compensation Survey Briefing Session HRCI Who Should Attend: HR Professionals, Compensation and Benefit Managers Class Description: This seminar will look at salary comparisons by industry and employment size, current compensation practices, 2014 pay increase projections, and other useful information. The data presented is from Colorado companies and has been compiled and analyzed by MSEC survey department to meet the needs of our members. Anticipated Outcomes: Use survey data to build competitive compensation plans. Jul 11 (DN) (9:00-11:00), FREE Upcoming Dates - Sep 19 (CS) (2:00-4:00)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 5

July 2013

303.894.6732 | registration@msec.org | MSEC.org

support & administrative staff Telephone Imagery: Improving Customer Service Through Excellent Telephone Communication Skills * Who Should Attend: Anyone who works with customers over the phone Class Description: Participants learn the “how-to’s” of establishing a rapport using tips, tricks and techniques to develop a “can do” attitude, create a memorable image, conquer telephone etiquette basics, understand communication styles, and enhance listening skills. Understanding a customer’s preferred communication style (auditory, visual, or kinesthetic) to increase customer satisfaction and reinforce customer loyalty is also explored. Anticipated Outcomes: Make a positive impression on your customers through understanding communication styles and enhancing listening skills. Jul 10 (DN), 8:30-4:00 $200

development

Workplace Respect Who Should Attend: Any employee who would like to learn the behaviors to foster workplace respect. Class Description: This valuable course offers an opportunity to investigate some root causes of disrespect and unclear personal boundaries. Participants gain awareness and communication tools to create a better understanding of each person’s version of respect so that it can be mutually exchanged. Clarity about what it means to interact with co-workers in a respectful manner and how to more graciously ask for respect from them is covered. Anticipated Outcomes: Use communication tools to create mutual understanding between co-workers. Jul 19 (DN), 8:30-12:30 $125 Upcoming Dates - Aug 15 (GJ), Oct 9 (DN), Dec 6 (DN)

Upcoming Date - Oct 15 (DN)

Customer Relations: Making the Connection * Who Should Attend: Anyone having direct or indirect customer contact Class Description: Participants discover practical, ready-to-use ideas for various phases of customer interaction. Connecting with customers and anticipating their needs by adapting to varying communication styles and practicing positive language skills is explored, along with employing a 3-step method for handling difficult customer situations. Action steps to ensure a customer experience is positive, and critical follow-up steps are reviewed. Anticipated Outcomes: Acknowledge customer needs and take the correct action in a variety of difficult situations. Jul 15 (DN), 8:30-12:30 $125

* The Support Staff/Administrative Assistant Certificate Program These classes can be taken as part of the Support Staff certificate program. This program offers training to help support and administrative staff work effectively with supervisors and customers while meeting organizational goals and personal development needs.

Upcoming Date - Nov 19 (DN)

Priority Management: Working Sm@rt with Microsoft Outlook Who Should Attend: Everyone with access to Microsoft Outlook Class Description: Computers are not required, but we recommend participants bring their laptops. Participants learn how to use more efficient tools, reconfigure Outlook to improve productivity, manage email effectively, and turn the calendar into a planning tool. Also covered are using Outlook to delegate tasks, document important communications, and store and retrieve information. An optional second and third phase provides productivity coaching and ongoing support for additional charges. Anticipated Outcomes: Turn Microsoft Outlook into a personal assistant to help get things done. Jul 17 (DN), 8:30-3:30 $395 Upcoming Dates - Sep 18 (DN), Nov 13 (DN)

July 2013

development

communication

Conflict: Self-Management * Who Should Attend: Managers and Supervisors, Employees Class Description: This session begins by defining the nature of conflict and then addressing how to build skills for constructive resolution by creating an effective environment and developing compromises for mutual benefit. Participants learn about their personal response to conflict through the assessment of conflict styles, identifying alternative strategies, and conveying understanding. Anticipated Outcomes: Understand conflict patterns, and acquire skills for responding constructively to conflict. Jul 10 (FC), 8:30-4:30 $175 Upcoming Dates - Aug 14 (DN), Sep 30 (DN), Oct 22 (DN), Nov 20 (DN), Dec 12 (AZ)

Developing Interpersonal Communication Skills * Who Should Attend: Employees, Managers and Supervisors Class Description: This three-day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex communication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Anticipated Outcomes: Develop an action plan to implement changes to communicate more effectively. Jul 10-12 (DN), 8:30-3:30 $420 Upcoming Dates - Aug 20-22 (DN), Sep 24-26 (DN), Oct 29-31 (DN), Dec 4-6 (CS)

Developing and Maintaining Trust in the Workplace * Who Should Attend: Employees wanting to develop more effective relationships with others Class Description: This class is designed to help understand how to build trust and how that impacts relationships with your co-workers, managers, and customers. Participants explore the meaning of trust and measure individual skill levels in building trust. Participants develop strategic skills to build trust in the workplace, identify what trust is and its impact on the work environment, and use skills to rebuild trust and re-frame difficult messages. Anticipated Outcomes: Increase skill levels in building trust through instruction, reflection, and class exercises. Jul 22 (DN), 8:30-4:00 $175

Communication Tools for Maximizing Performance * Who Should Attend: Employees and Managers whose success depends on the ability to relate to others Class Description: Participants improve their ability to understand people better, turn on or off emotions in different circumstances, and develop and maintain trust, rapport, and influence with others. How to contend with difficult people and situations by learning, thinking in an outcome oriented way, and discovering what is important to another person or group is explored. Also reviewed are how to gather and organize information systematically to clarify problematic situations and to identify clear goals. Anticipated Outcomes: Put into action practical communication methods, skills, and techniques. A follow up study guide is provided to practice the skills taught. Jul 25-26 (DN), 8:30-3:30 $355 Upcoming Dates - Oct 3-4 (DN), Dec 5-6 (DN)

Cultivating Your Listening Skills: Listening to Understand * Who Should Attend: All levels of professional and management personnel who wish to assess and improve their listening skills Class Description: Through a helpful assessment tool and thoughtprovoking activities, class participants will address their unique habits and improve listening skills in three-dimensions of a listening model: staying focused, capturing the message, and helping the speaker. Uncovering personal barriers and obstacles to focused listening, assessing their own listening style and approach, and applying the skills of following, reflecting and attending in a variety of listening situations are also reviewed. Anticipated Outcomes: Use the power of listening to become more effective and productive. Jul 30 (DN), 8:30-4:30 $175 Upcoming Date - Sep 30 (DN)

* The Communication Mastery Certificate Program These classes can be taken as a part of the Communication Mastery certificate program. Our Communication Mastery Certificate explores all aspects of workplace interactions and helps develop a process for building loyalty through effective communication.

Upcoming Dates - Sep 13 (DN), Oct 8 (FC), Nov 19 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 7

July 2013

303.894.6732 | registration@msec.org | MSEC.org

TRAINING & PERSONAL DEVELOPMENT

development

Developing Presentation Skills * Who Should Attend: individuals with limited experience or those who wish to improve their confidence level in front of groups (class size is limited to 10).

Class Description: Participants will focus on skill-building by designing and delivering two presentations and receiving both class and instructor feedback. Presentations will be recorded. The principles of public speaking are explored including presentation design, style, and delivery techniques, and visual aids. There is time allotted for practice and feedback, impromptu presentations, informational presentations, persuasive presentations, and instructional presentations. Anticipated Outcomes: Deliver an effective presentation to audiences ranging from peers to the executive management team. This three-day course provides practice and feedback, and all three days must be attended. Jul 15-17 (DN), 8:30-4:30 $490 Upcoming Dates - Sep 23-25 (DN), Nov 20-22 (FC)

Training Activities * HRCI Who Should Attend: Individuals who design and deliver training Class Description: Participants will have opportunities to experience an activity, debrief the activity, and then critique the exercise. A variety of activities will be explored from openers, simulations, and assessments to adventure initiatives and game formats. Discussion will include how the various types of activities can be adapted to meet the needs of your learners. Also discussed are the purpose of training activities and how to design effective activities. Anticipated Outcomes: Prepare well-developed activities that promote learning to improve your training at work. (Includes a copy of Design your Own Games and Activities)

Jul 23-24 (DN), 8:30-4:30

$375

Upcoming Dates - Sep 11-12 (FC), Nov 21-22 (DN)

* The Trainer Certificate Program These classes can be taken as part of the Trainer certificate program. This certificate program increases trainersâ&#x20AC;&#x2122; skills so they can contribute to on-going success.

July 2013

development

SUPERVISION

Leadership: Why Would Anyone Want to Follow You? ** Who Should Attend: Managers and Supervisors Class Description: This course combines the best of behavioral and neurological science and experiential learning to help individuals become socially and emotionally smarter. It provides a framework, methodology, scientifically validated assessment, and direct experience for building the personal and relationship competencies required for creating high-trust relationships. It is also an introduction to the multiple applications of the FIRO-based Elements of Awareness including personal and interpersonal effectiveness, improving customer service, and resolving conflict. (Follow-up coaching is available for Anticipated Outcomes: Motivate, inspire, and energize the workforce. Jul 1-2 (FC), Jul 9-10 (DN), 8:30-4:30 $390

Project Management I: Foundations ** Who Should Attend: Project managers, members of project teams, and managers of functional areas Class Description: Participants use a realistic case study and exercises to provide hands-on use of the tools and techniques. There is a project management overview of the Project Management Institute (PMI), Project Management Body of Knowledge (PMBOK), and Project Initiation. Project Planning is discussed, which includes a management plan, a work breakdown structure, and the constraints of scope, cost, and schedule. Also explored are budgeting, staffing, reporting, and closing the project. Anticipated Outcomes: Keep projects on schedule with proper planning and reduce frustration. (Includes lunch) Jul 10-11 (DN), 8:30-4:30 $420

Upcoming Date - Nov 12-13 (DN)

Upcoming Dates - Sep 11-12 (DN), Nov 20-21 (DN)

Lead Worker Training Who Should Attend: Leads, group leaders, work coordinators, and assistant supervisors Class Description: This seminar focuses on changing relationships for leads and group or team leaders, discussing the expectations and limitations of the position, and communication demands from employees and management. Participants learn the role of the lead worker and how to maximize the authority granted to lead workers. Communication skills are practiced, and instruction is offered to help engage employees and effectively train employees to complete necessary tasks. Anticipated Outcomes: Understand the unique demands of a lead worker and perform more effectively. Jul 9 (AZ), Jul 30 (DN), 8:30-4:00 $175

GOAL: Get Organized at Last! Who Should Attend: Managers and Employees wanting to improve their organization skills at work Class Description: This class provides simple, easy-to-implement solutions to help you get control of workloads, contribute to the success of organizations, and increase value as an employee. Participants learn what to do with paper, manage email efficiently and effectively, learn Microsoft Outlook tips and tricks, and how to reduce interruptions and distractions. Also covered are scheduling and prioritizing how to do important tasks first, and how to follow up on assignments effectively. Anticipated Outcomes: Improve organizational skills and increase productivity. Jul 16 (DN), 8:30-4:30 $245

Upcoming Dates - Sept 26 (DN), Nov 26 (DN)

(The cost is $430 for the seminar and 2-hour follow-up coaching session on-site within the Denver metro area)

Supervision: Core Competencies * Who Should Attend: Managers and Supervisors Class Description: Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, enhance listening, and practice delivering effective feedback. Anticipated Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results. Jul 9-10 (DN), Jul 23-24 (AZ), $295 Jul 30-31 (FC), 8:30-4:30

Upcoming Date - Oct 15 (DN)

an additional fee.)

Upcoming Dates - Aug 5-6 (DN), Aug 21-22 (CP), Aug 22-23 (DN), Sep 4-5 (AZ), Sep 5-6 (DN), Sep 17-18 (CS), Sep 23-24 (DN), Oct 8-9 (DN), Oct 24-25 (DN), Nov 13-14 (GJ), Nov 21-22 (DN), Dec 5-6 (DN), Dec 12-13 (CS)

Managing Stress in the Work Environment * Who Should Attend: Employees wanting control over the stress in their work environment Class Description: This class provides a comprehensive approach to managing stress including lifestyle balance, modifying behavior patterns, and enhancing physical awareness. Participants become more aware of their stress responses, creating a sense of choice and control over what happens to them, and achieving a greater sense of balance in their lives. This is done through Identifying sources of stress, recognizing response patterns, practicing methods for managing stress, and creating an action plan. (Participants are invited to dress comfortably) Anticipated Outcomes: Gain awareness of stress and take steps to control it. Jul 18-19 (DN), 8:30-4:00 $295 Upcoming Date - Oct 10-11 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 9

July 2013

303.894.6732 | registration@msec.org | MSEC.org

SUPERVISION The Complete Supervisor Program Who Should Attend: Managers and Supervisors Class Description: This week-long program takes supervisors through the life cycle of an employee. Interviewing skills, coaching, communication and feedback skills, and the legal issues of dealing with performance problems will be covered. The first two days are instructions in supervisory core competencies. The third day covers interviewing and hiring. The fourth day discusses legal issues in managing employees, and the last day is devoted to the topic of performance management. Anticipated Outcomes: Understand the employee life-cycle through a holistic approach in learning. Jul 22-26 (DN), 8:30-4:30 $765

development

* The Supervision Certificate Program These classes can be taken as a part of the Supervisor certificate program. This program builds skills and knowledge on the following topics: motivation, communication, and employee development.

** The Advanced Supervision Certificate Program These classes can be taken as a part of the Advanced Supervision certificate program. As you continue to develop your management skills, this program offers the next step of advancement and expands your capacity to lead.

Upcoming Date - Nov 4-8 (DN)

Change Management: Building Resiliency *** HRCI Who Should Attend: Managers, Supervisors, and Leaders or anyone managing change and transitions Class Description: Change in the workplace is inevitable and managers must lead their staff through changes. In this course, participants learn to differentiate between change and transition, use a threephase transition model, and the action steps accompanying each phase of the model. Also discussed are the primary emotions and behaviors of employees, along with the information and support needed as people move through the change process. Anticipated Outcomes: Build resiliency to manage yourself and others through necessary workplace changes. Jul 25 (CS), 8:30-12:30 $125 Upcoming Dates - Aug 6 (GR), Sept 6 (DN), Nov 26 (DN)

Time Management for Managers: Creating Balance at Work and Home Who Should Attend: Managers and Supervisors Class Description: Based on the latest concepts from Stephen Covey, David Allen, Donald Whetmore, and Julie Morgenstern, participants explore the connection between leadership, management, and time management. Participants then learn how to focus on activities on a daily basis to help reach these goals. Recognizing how time is spent by identifying top five personal time wasters, and discovering ways to control or eliminate them is explained. Anticipated Outcomes: Focus on priorities, get organized, and stay on track by organizing yourself and others. Jul 25 (DN), 8:30-4:30 $195 Upcoming Date- Sep 20 (DN)

July 2013

staffing

core & strategic human resource training

Workforce Planning: Your Roadmap to the Future * HRCI Who Should Attend: HR Professionals, Business Owners, Managers, and Supervisors Class Description: Participants learn how to assess future human capital needs and integrate them into a workforce plan. The strategic importance of workforce planning, aligning with strategic goals, conducting an environmental scan and workforce analysis and forecasting are covered topics. A gap analysis of human capital needs, strategies for closing the gaps, and considerations for staffing options are explored. The session ends with monitoring and measuring a plan and measuring results. Anticipated Outcomes: Use a systematic approach to plan for your workplace needs. Jul 10 (DN), 8:30-4:00 $175 Upcoming Dates - Sept 18 (AZ), Oct 15 (CS), Nov 13 (DN)

Fundamentals of Human Resource Management: Key Steps in Getting Started HRCI Who Should Attend: HR Professionals who are newer to the role Class Description: This seminar is for those solely responsible for the day-to-day operations of Human Resources, or as a refresher for newer professionals wanting to strengthen and expand their knowledge. The role of human resources and how to link to business success is explored by examining topics including recruiting and retention, interviewing, new employee orientation, recordkeeping, HR measurement, performance management, employment law, compensation and benefits, and employee handbooks. Anticipated Outcomes: Learn practical ways the Human Resource practitioner can contribute to the organization’s success. Jul 11-12 (DN), 8:30-4:00 $355 (Includes a copy of the MSEC Blue Book: Employment Law Resource)

Upcoming Dates - Sept 24-25 (DN), Oct 22-23 (FC), Nov 5-6 (AZ), Dec 11-12 (DN)

Interviewing and Hiring I * HRCI Who Should Attend: HR Professionals, Managers and Supervisors Class Description: This session is a practical step-by-step approach for planning, conducting and evaluating a structured, behavioral interview. Through an interactive format combining lecture, video, exercises, and discussion, participants learn to prepare with a solid interview plan, protect the organization from liability, determine critical job requirements, develop behavioral interview questions, analyze applications and resumes, conduct interviews, and select the best candidate. Anticipated Outcomes: Ask effective, legally-compliant questions to successfully interview your next applicant. Jul 15 (DN), 8:30-4:00 $175

HR Strategic Planning: Building Organizational Capability * HRCI Who Should Attend: HR Professionals and Business Owners Class Description: In this hands-on class, participants learn to create an HR strategic plan. It begins by exploring how organizations compete; we then discuss how they define success, as well their mission, vision, values, goals, and business strategy. Throughout the class we outline how to create an HR strategic plan and appropriate means to monitor and measure plan progress. This includes understanding and evaluating the business environment, aligning and integrating HR and organizational strategy, and analyzing current effectiveness and needs, Finally, problems are identified, and solutions are implemented. Anticipated Outcomes: Create a plan to develop and sustain high performance that is in line with your organization’s mission, values, and goals. Jul 23 (DN), 8:30-4:00 $175 Upcoming Date - Nov 5 (DN)

Performance Appraisal Design: A Strategic Approach for Improving Results * HRCI Who Should Attend: HR Professionals, Business Owners, Managers, and Supervisors Class Description: This class provides the tools needed to define, develop, and implement a customized performance appraisal program. Participants learn how to develop a system that focuses individual and organizational efforts to achieve a competitive advantage. A step-by-step toolkit is provided to design the system, including the form. Assessing the culture and business context and integrating performance appraisal is covered, along with designing a customized tool and measuring cost effectiveness. Anticipated Outcomes: Measure employees’ performance and link that to business goals. Jul 26 (DN), 8:30-4:00 $175 Upcoming Dates - Oct 11 (DN), Oct 23 (CS)

* Then Human Resource Certificate program These classes can be taken as part of the Human Resource certificate program. It provides you with a foundation of practical information on key topics and expands your skills in the Human Resources field.

Upcoming Dates - Sept 19 (DN), Oct 8 (DN), Nov 8 (DN), Dec 5 (AZ)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 11

July 2013

303.894.6732 | registration@msec.org | MSEC.org

technical training

mission critical

Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org July 1

Access 2007/2010 Advanced

$350

Day 1—8:00am-4:00pm Day 2—8:00am-Noon

July 3

Project 2010 Basic

$350

8:00am- 4:00pm

July 8

Server 2012 with PowerShell 2012

$350

8:00am-4:00pm

July 15

Excel 2007/2010 Basic

$179

8:00am-Noon

July 15

Outlook 2010

$179

1:00pm-5:00pm

July 16

Excel 2007/2010 Intermediate

$179

1:00pm-5:00pm

July 16

PowerPoint 2007/2010 Basic

$179

8:00am-Noon

July 17

SharePoint 2013 Designer L1

$350

8:00am-4:00pm

July 17

Word 2007/2010 Basic

$179

8:00am-Noon — at DTC

July 17

Word 2007/2010 Intermediate

$179

1:00pm-5:00pm — at DTC

July 18

Excel 2007/2010 Advanced

$179

8:00am-Noon

July 18

Excel Workshop

$179

1:00pm-5:00pm

July 19

SharePoint 2013 Designer L2

$350

8:00am-4:00pm

July 22

Excel Pros Managing Databases 2007-2010

$350

8:00am-4:00pm

July 23

Access 2007/2010 Basic

$350

8:00am-4:00pm

July 24

SharePoint 2013 Level 1

$350

8:00am-4:00pm

July 25

SharePoint 2013 Level 2

$350

8:00am-4:00pm

July 26

SharePoint Workshop

$179

8:00am-Noon

July 29

Excel Boot Camp

$350

8:00am-4:00pm

July 31

PowerPoint 2007/2010 Intermediate

$179

8:00am-Noon — at DTC

July 31

PowerPoint Workshop

$179

1:00pm-5:00pm — at DTC

All technical training classes will be held at Downtown Denver Mission Critical Systems Training Center unless otherwise indicated. See 2013 Training Catalog for addresses. (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO | (GR) Greeley, CO (GJ) Grand Junction, CO | (CP) Casper, WY

July 2013

MSEC Health Care Reform Resources

Health Care Reform Learning Zone Log on now! Our interactive, web-based tool will help you identify the information you need to navigate your way through the health care reform maze. It is designed to collect the compliance and administrative details that apply to your organization and meet the requirements of the new legislation. The Zone provides: key points, links, glossary, and action steps. The Zone is: web-based, easy-to-navigate, content-rich, and user-friendly. Log on now to MSEC.org to access the Health Care Reform Learning Zone!

June 20th Webinar: The Top Three Health Care Considerations for Employers MSEC staff will present a short summary of what considerations should be taken in to account at this point in the health care reform overhaul. Don’t miss this insightful webinar that will confirm you’re heading your organization in the right direction. In addition, you will get a tour of our new product, The Health Care Learning Zone, and learn how to best access this powerful tool. Go to MSEC.org to register or call 800.884.1328

Introducing: MSEC’s Health Care Reform Assessment Service No employer is immune to health care reform, yet understanding the requirements and how they impact your organization can be complicated, confusing, and all consuming. It can be a full-time job in itself. Let us help simplify the process. MSEC’s Health Care Reform Assessment provides your organization the blueprint it needs to comply with the many and ever-changing requirements of PPACA. This customized assessment analyzes the specific impact health care reform will have on your organization and provides a checklist with “action steps” for implementing the necessary changes to ensure compliance. See page 14 for detailed information. Call 800.884.1328 or email lr@msec.org for more information.

July 2013

303.894.6732 | registration@msec.org | MSEC.org

Your Prescription for Health Care Reform Compliance If we have learned anything from health care reform it’s that each company must perform an individual assessment of the regulation’s impact to ensure the best possible outcome. We also know that the requirements of the Patient Protection and Affordable Care Act or PPACA have overwhelmed many employers as they work to understand and calculate potential penalties and chart a course to full compliance. To assist employers in their efforts to fully understand and comply with the important provisions of health care reform, MSEC has developed the Health Care Reform Assessment.

What is MSEC’s Health Care Reform Assessment? MSEC’s Health Care Reform Assessment provides your organization the blueprint it needs to comply with the many and ever-changing requirements of PPACA. This customized assessment analyzes the specific impact health care reform will have on your organization and provides a checklist with “action steps” for implementing the necessary changes to ensure compliance. The Health Care Reform Assessment will help you address the following concerns: • What is an Applicable Large Employer, and do we qualify? • If so, what type of coverage do we have to provide? • Are we required to provide health care coverage to all of our employees? • What penalties will we pay if we don’t properly cover our employees? • How do we know if we are eligible for small employer credits? • What notices are required under PPACA?

What is Included in the Assessment? The assessment includes a review of your business and workforce, your company’s health care benefits information, a one-hour consultation with a health care reform specialist, and a customized checklist for implementing the necessary changes relating to PPACA. This assessment is provided for a flat fee of $525.00.

How Do I Get Started? Call or email MSEC today to get started on your company’s individual health care assessment. As the required measurement periods for determining who needs to be covered have already begun, don’t wait, start the assessment today ensure compliance. If requested, MSEC can also provide a proposal to have a benefits specialist assist in the implementation of the “action steps.” Call 800.884.1328 or email lr@msec.org for more information.

July 2013