MSEC Training Guide-May by MSEC

M AY 2 0 1 3 T R A I N I N G G U I D E

Training is a Tool for Success! MSEC.ORG

Contents LEGAL COMPLIANCE

DEVELOPMENT

Pages 2-3

Pages 4-9

COMPENSATION & BENEFITS

STAFFING Page 10

Page 4

Most classes listed are also available as an on-site.

HRCI Recertification Credit

Webinars!

FREE Seminars!

3 Easy Ways to Register for MSEC Classes! MSEC Membership Lunch

Do you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us for a free lunch and learn how to maximize your membership.

May 9 (DN), 12:00-1:00pm

Call 2. Email 3. Go Online 1.

303.894.6732

registration@msec.org at MSEC.org

M S E C . O R G R E G I S T R AT I O N @ M S E C . O R G 303.894.6732 M AY 2 0 1 3

LEGAL COMPLIANCE

EMPLOYMENT LAW ISSUES

COBRA Workshop * HR personnel responsible for COBRA will find this workshop useful. It’s straightforward approach outlines necessary steps for compliance, as it walks you through what notices and forms are required. May 9 (DN), 8:30-11:30 $125 Upcoming Dates Jun 25 (DN), Jul 30 (CS), Aug 1 (AZ), Sep 24 (DN), Dec 5 (DN) Drug and Alcohol: Substance Abuse—Detection, Drug Testing, and Policy Development Do you have drug and alcohol abusers at work? Would your managers and supervisors know if you did? This class will teach them to detect the signs of substance abuse. As an additional bonus, this session meets the DOT requirements for driver supervisors. May 9 (AZ), 1:00-4:30 $125 Upcoming Dates Jun 10 (DN), Sept 11 (CP), Oct 16 (DN), Nov14 (FC), Nov 20 (AZ) Harassment Prevention for Managers and Supervisors * Fully trained managers and supervisors can be your best defense against illegal harassment at your workplace. The fact that they undergo training can help you insulate your organization from liability in the event of a charge of harassment discrimination. Send your managers and supervisors to this interactive and engaging session. May 13 (DN), 8:30-11:30 $125 Upcoming Dates Jul 11 (DN), Jul 30 (CP), Aug 27 (DN), Sep 5 (GR), Sep 12 (AZ), Nov 18 (DN) Garnishments and Income Withholding Orders Garnishments and other orders are complicated and confusing unless you know how to process them efficiently. Those responsible for handling them need clear instruction on how to treat them properly. This course takes the guesswork out of these unwelcome additions to the payroll process. May 14 (FC), 8:30-3:00 $175 Upcoming Dates Jun 6 (DN), Aug 13 (CS), Oct 22 (DN)

Managing the Ill or Injured Worker Under the ADA, FMLA, and Workers’ Compensation * This advanced seminar for HR practitioners, managers, and supervisors, addresses the complex requirements of each law, examines common challenges faced by management through real-life situations, and provides practical ways to handle concerns. May 16 (GR), 8:30-3:00 $175 Upcoming Dates Jun 26 (DN), Aug 8 (DN), Sep 27 (CS), Oct 7 (DN), Dec 10 (AZ) Performance Documentation Skills for Supervisors * A well-executed documentation process is critical in preventing legal claims. Supervisors and managers have the opportunity to engage in skill building exercises, allowing them to develop strong practices, follow a clear process, and avoid potential pitfalls. May 23 (GR), 8:30-12:00 $125 Upcoming Dates Jun 18 (DN), Jul 17 (DN), Jul 31 (CP), Aug 14 (DN), Oct 15 (DN), Oct 28 (GJ), Oct 30 (AZ) Americans with Disabilities Act: Managing Disabilities in the Workplace * The passage of the ADA Amendments Act has dramatically altered the landscape of disability discrimination law. HR practioners, managers, and supervisors can benefit from this overview of the latest information to help manage employees in light of more onerous regulations. May 23 (DN), 8:30-12:00 $125 Upcoming Dates Jun 10 (FC), Jul 31 (DN), Oct 3 (DN) * THE EMPLOYMENT LAW CERTIFICATE PROGRAM These classes can also be taken as part of the Employment Law certificate program. This certificate is designed to help you with a clear framework of laws impacting the workplace.

LEGAL COMPLIANCE

EMPLOYMENT LAW & LABOR RELATIONS Negotiation for Win/Win Results * Do you have professional conversations that involve conflicting needs and wants? Then, like it or not, you are engaging in negotiations. Be it an HR matter, sales, or collective bargaining, we are all negotiating at work. If you or someone at your organization must be good at it in order to succeed, this class can provide a strong foundation for effective results. May 3 (DN), 8:30-4:00 $175 Upcoming Dates Aug 6 (DN), Oct 1 (DN), Dec 3 (DN)

Investigations in the Workplace: Two-Day Workshop * Workplace investigations are helpful in resolving conflict and invaluable in deflecting legal liability for claims of harassment and discrimination, when they are done properly. Those responsible for conducting investigations will learn all the proper steps through exercises and role playing in this handson workshop that will set the stage for effective investigation practices. May 21-22 (DN), 8:30-4:00 $295 Upcoming Dates Jul 17-18 (DN), Sep 11-12 (DN), Nov 18-19 (DN)

EMPLOYMENT LAW UPDATE CONFERENCE The ELU is the one conference that covers the most significant employment law developments of the year, simplifying the legalese and providing participants with practical, timely, and critical advice that can minimize employment law liability. May 6 (DN), May 9 (FC), May 14 (CS) $199 May 21 (GJ), 8:30-3:00

*THE LABOR RELATIONS CERTIFICATE PROGRAM These classes can also be taken as part of the Labor Relations certificate program. This program is for those who want a deeper understanding of labor law and union issues.

Our partner, Mission Critical has a variety of courses for all skill levels. Register at MSEC.org. May 2

SharePoint 2013 Designer L1

8:00am-4:00pm

May 3

PowerPoint 2007/2010 Basic

8:00am-Noon

May 6

SharePoint IT Admin 2013

8:00am-4:00pm

May 13

Excel 2007/2010 Basic

1:00-5:00pm

May 13

Outlook 2010

8:00am-Noon

May 14

Excel 2007/2010 Intermediate

8:00am-Noon

May 15

Excel 2007/2010 Advanced

8:00am-Noon

May 15

Excel Workshop

1:00pm-5:00pm

May 16

Project 2010 Basic

8:00am-4:00pm

May 17

Project 2010 Advanced

8:00am-4:00pm

May 20

SharePoint 2013 Level 1

8:00am-4:00pm

May 21

SharePoint 2013 Level 2

8:00am-4:00pm

May 22

SharePoint Workshop

8:00am-Noon

May 23

Excel 2007/2010 Charts and Pivot Tables

1:00pm-5:00pm

May 23

Excel Formulas and Functions

8:00am-Noon

May 29

Excel Pros Managing Databases 2007-2010

8:00am-4:00pm

May 30

PowerPoint 2007/2010 Intermediate

8:00am-Noon

May 30

PowerPoint Workshop

1:00pm-5:00pm

May 31

PowerPoint 2007/2010 for Trainers

8:00am-Noon

M S E C . O R G R E G I S T R AT I O N @ M S E C . O R G 303.894.6732 M AY 2 0 1 3

COMPENSATION & BENEFITS

Benefit Administration: The Basics from A to Z Benefits are a large part of personnel costs and are important to your employees. Adminstering benefits properly is critical. This class helps benefit adminstrators and those who work with them understand basic design concepts regarding benefit administration, from retirement to health and medical spending programs. May 2-3 (DN), 8:30-4:00 $295 Upcoming Dates Aug 7-8 (DN), Oct 1-2 (CS), Oct 24-25 (DN)

DEVELOPMENT

SUPPORT AND ADMINISTRATIVE STAFF Customer Relations: Making the Connection * What does it mean to truly connect with customers? It means acknowledging their needs and taking action. Those who deal directly with customers will benefit from learning how to do this with different service issues in a variety of difficult situations. May 2 (DN), 8:30-12:30 $125 Upcoming Dates Jul 15 (DN), Nov 19 (DN) Practical Problem Solving for Support Staff * Support staff are on the front line. The better their problem solving skills and the less often you need to intervene, the more successful your organization can be. By walking through a step-by-step method to identify underlying problems, determine the causes, and explore options, participants attending this session come back to work ready to resolve thorny matters that arise each day. May 3 (DN), 8:30-4:30 $195 Upcoming Date Oct 4 (DN) Time Management for Support Staff: Creating Balance in Todayâ&#x20AC;&#x2122;s Workplace * If you have support staff in a busy office with multiple demands and frequent interruptions, you know they need help to sort important tasks from time wasters. This class helps support staff identify short and long term priorities so that they can spend less energy on time wasters and more time on important tasks. May 10 (DN), 8:30-4:00 $195 Upcoming Dates Aug 13 (DN), Oct 22 (DN), Dec 10 (DN)

Telephone Imagery: Improving Customer Service Through Excellent Telephone Communication Skills * This workshop is designed to develop effective telephone techniques for those making impressions on your customers that can be immediately applied in the workplace. They will learn effective methods to understand and respond to varying communication styles and enhance their listening skills. May 17 (DN), 8:30-4:00 $200 Upcoming Dates Jul 10 (DN), Oct 15 (DN) Communicating In Difficult Situations for Non-Management Personnel * In this workshop, non-mangement personnel are encouraged to use their own tough on-the-job situations to practice and apply the skills they will be taught. This session will provide practical talking and listening tools and strategies that can be put to immediate use. May 21-22 (DN), 8:30-4:00 $345 Upcoming Dates Sep 26-27 (DN), Nov 19-20 (DN) * THE SUPPORT STAFF/ADMINISTRATIVE ASSISTANT CERTIFICATE PROGRAM Any class on this page can be taken as part of the Support Staff certificate program. This program offers training to help support and administrative staff work effectively with supervisors and customers while meeting organizational goals and personal development needs.

DEVELOPMENT

COMMUNICATION

Developing Interpersonal Communication Skills * This class is especially designed to provide participants with the critical awareness of how to improve or modify their communication at work. Role playing and thought provoking exercises promote communication and expand interpersonal skills for anyone wanting or needing improvement in this area. May 1-3 (DN), 8:30-3:30 $420 Upcoming Dates Jun 4-6 (DN), Jul 10-12 (DN), Aug 20-22 (DN), Sep 24-26 (DN), Oct 29-31 (DN), Dec 4-6 (CS) Communication Tools for Maximizing Performance * This class is for those who must commuicate well in order to succeed, and helps particpants put in action a set of precise and practical commnication methods, skills, and techinques. A follow up study guide is provided to practice the skills taught. May 2-3 (DN), 8:30-3:30 $355 Upcoming Dates Jul 25-26 (DN), Oct 3-4 (DN), Dec 5-6 (DN) Leading Teams * Team managers, supervisors, or lead workers who want to develop their leadership skills in a team environment will find this class helpful. The session helps develop the skills needed to provide strategic direction and effective decision-making as the leader of a team. May 7 (GJ), 8:30-4:30 $175 Upcoming Dates Jun 21 (DN), Sept 13 (CS), Sept 17 (FC), Nov 1 (DN) Grant Writing Essentials Participants who write grants learn the critical tools needed to identify potential funders and write successful grant proposals or applications. Ge help with identifying the right funder, determining the funders needs, and learn how to structure a grant application. May 10 (DN), 8:30-12:00 $150 Self-Accountability: What I Think Is Why It Is Those wanting to transform their behavior will get help uncovering dominant, imprinted thoughts that keep them from the personal and professional life they want. This class will help particpants make a decision to create a rewarding life at home and work. May 10 (DN), 8:30-4:00 $195 Upcoming Date Nov 15 (DN)

Generations: Working Together Participants who must work well with others, and lead those in different generations learn to recognize and gain a greater understanding of the unique needs of different generations in the workforce. Through class activities, participants gain skills to work more effectively with members of all generations, thereby building strong teams. May 14 (AZ), 8:30-12:00 $125 Upcoming Dates Jun 6 (DN), Oct 11 (DN), Dec 11(DN), Dec 12 (AZ) Conflict: Self-Management * All levels of management and staff who are interested in constructive conflict will find this course valuable, gaining an understanding of their conflict patterns, and acquiring skills for responding constructively to conflict. This seminar is about managing differences productively while maintaining positive relationships. May 14 (AZ), 1:00-4:30 $125 May 15 (DN), 8:30-4:30 $175 Upcoming Dates Jun 25 (CP), Jun 27 (DN), Jul 10 (FC), Aug 14 (DN), Sep 30 (DN), Oct 22 (DN), Nov 20 (DN), Dec 12 (AZ) Business Writing for Managers Help managers and professionals develop skills in planning, writing, and reviewing a variety of writing projects from email to short reports. Learn how to produce business documents that get positive results. The format includes class exercises, group discussion, and individual guidance. May 16 (DN), 8:30-3:30 $205 Upcoming Dates Aug 20 (DN), Oct 16 (DN) Assertiveness Training for Managers * Assertive communication skills can provide managers tools on how to say what is needed in a way that it can be heard. This powerful two-day program will focus on examining different styles of communication, and appropriate applications of those styles. Participants leave with tools to use when leading others. May 21-22 (DN), 8:30-4:00 $295 Upcoming Date Nov 14-15 (DN) See more Communication classes listed on next page.

M S E C . O R G R E G I S T R AT I O N @ M S E C . O R G 303.894.6732 M AY 2 0 1 3

Communication classes continued: Enneagram: Leveraging the Power of Personality Our personality is a set of habitual patterns and coping strategies built up over a lifetime. Understanding the motivations and strategies for each TYPE gives us the freedom to change our reactions in any given situation. Join us to learn how you can change the outcome of real life situations by understanding the Enneagram Personality System. May 21 (DN), 8:30-4:00 $195 Upcoming Date Sep 17 (DN)

Social Media: A Practical Guide Employers simply can’t ignore social media. Join us for this class focused on the internal and legal implications of social media as it relates to all aspects of the “Employment Life Cycle.” Develop a step-by-step social media action plan that can be immediately implemented back at the office. May 22 (AZ), 8:30-4:00 $175 Upcoming Dates Jun 12 (DN), Oct 10 (DN)

Developing and Maintaining Trust in the Workplace * This class is designed to help anyone wanting to improve in this area understand how to build trust with co-workers, supervisors, and customers. Increase skill levels in building trust through instruction, reflection, and class exercises. May 20 (DN), 8:30-4:00 $175 Upcoming Dates Jul 22 (DN), Sep 13 (DN), Oct 8 (FC), Nov 19 (DN)

* THE COMMUNICATION MASTERY CERTIFICATE PROGRAM These classes can be taken as a part of the Communication Mastery certificate program. Our Communication Mastery Certificate explores all aspects of workplace interactions and helps develop a process for building loyalty through effective communication.

DEVELOPMENT

TRAINING AND PERSONAL DEVELOPMENT

Total Recall Do you feel like you are on information overload and can’t remember important points of a conversation or presentation? This course teaches anyone how to improve their memory in order to recall information and identify the roadblocks in retaining what has been learned. May 8 (DN), 8:30-4:00 $195 Upcoming Date Sept 26 (DN) Ethics for Business: People, Performance, and Principles This seminar teaches how to develop ethics awareness programs to create and reinforce a culture that encourages and rewards responsible, ethical decision-making, and behavior at all levels of the organization. May 9 (AZ), 8:30-12:00 $125 Upcoming Dates June 13 (GR), Nov 20 (AZ) Training Needs Assessment and Evaluation * Trainers, human resources professionals, training directors, and managers responsible for measuring training effectiveness learn to use selected needs assessment and evaluation tools as part of the design and delivery of training. Explore various methods for creating appropriate needs assessments and evaluation strategies. May 9-10 (DN), 8:30-4:00 $295 Upcoming Date Oct 7-8 (DN)

Train the Trainer To provide those who must deliver training with techniques to train groups of three or more. Learn the principles of adult learning and the training cycle. Participants will develop and deliver part of a training program. Videotaping is included. Note: Participants will give a 15-minute training module

on the third day and may wish to bring a training program under development to class.

May 14-16 (DN), 8:30-4:30

$495

(Includes lunch on days 2&3)

Upcoming Dates Jun 12-14 (DN), Aug 7-9 (DN), Oct 2-4 (DN), Dec 2-4 (DN)

See more Training and Personal Development classes listed on next page. * THE TRAINER CERTIFICATE PROGRAM These classes can be taken as part of the Trainer certificate program. This certificate program increases trainers’ skills so they can contribute to on-going success.

Personal Development classes continued.

Designing Training Materials * Those who are responsible for training materials examine the process of planning and developing training that contributes to successful learning outcomes. The seminar will focus on creating the supporting written materials such as notebooks, handouts, and visual aids, as well as other learning aids. May 22-23 (DN), 8:30-4:30 $295 Upcoming Date Aug 21-22 (DN)

Accounting for Non-Accountants This course is for those who must understand fiscal information. Participants will gain skills to know what data are important to collect and monitor, how to analyze and report the data to justify arguments, and how to strengthen your reputation as someone who can appreciate the larger financial picture. This is accomplished through group discussion, problem-solving exercises, real business examples, and hands-on practice. May 15-16 (DN), 8:30-3:00 $295 Upcoming Date * THE TRAINER CERTIFICATE PROGRAM Oct 16-17 (DN) These classes can be taken as part of the Trainer certificate program. This certificate program increases trainersâ&#x20AC;&#x2122; skills so they can contribute to on-going success.

DEVELOPMENT

SUPERVISION

Delegation: A Strategy for Empowerment * This one-day course helps managers become master delegators - and avoid being perceived as a micro-manager - through exercises, discussions, and a case study. Learn a clear and simple process for delegation to empower team members to make their own decisions and help the entire group work more effectively. May 6 (DN), 8:30-4:30 $175 Upcoming Dates June 5 (FC), Oct 1 (DN)

Lead Worker Training Lead workers gain a better understanding of the unique demands of their position and learn techniques that will help them perform more effectively. This seminar focuses on changing relationships for leads and group leaders, the expectations and limitations of the position, and communication demands from employees and management May 9 (CS), May 23 (CP), 8:30-4:00 $175 Upcoming Dates Jun 13 (DN), Jul 9 (AZ), Jul 30 (DN), Sept 26 (DN), Nov 26 (DN)

Communicating Effectively in Difficult Situations for Managers and Supervisors * The course helps managers and supervisors assess difficult situations, apply principles to handle complicated interpersonal matters, choose effective strategies for resolving difficulties, conduct one-to-one conversations, and process complicated team issues to bring about positive change May 7-8 (DN), 8:30-4:00 $495 Upcoming Dates Sep 17-18 (DN), Nov 5-6 (DN)

Business Basics * Provides entry-level supervisors, or anyone looking to review the fundamentals of business, an overview of basic business concepts used in everyday business decisions. Included is an overview of strategic planning and operations management. Exercises and case studies are used to illustrate the concepts used by managers to make informed decisions. May 14 (DN), 8:30-4:30 $245 Upcoming Dates Aug 20 (DN), Oct 23 (DN)

Supervision: Is it For Me? * So you want to supervise? This session helps clarify whether a supervisory role would be a good fit. The class highlights changes in types of responsibility, relationships with peers, friends, and management, along with personal challenges that often go along with a promotion to supervision. May 8 (DN), 8:30-4:00 $175 Upcoming Date Sep 17 (DN)

See more Supervision classes listed on next page.

* THE SUPERVISION CERTIFICATE PROGRAM These classes can be taken as a part of the Supervisor certificate program. This program builds skills and knowledge on the following topics: motivation, communication, and employee development.

M S E C . O R G R E G I S T R AT I O N @ M S E C . O R G 303.894.6732 M AY 2 0 1 3

Supervision classes continued. Supervision: Your First 90 Days—How to Survive People new to supervision have an opportunity to make a significant impact. They also wrestle with concerns about their effectiveness in their new role. Using a “Supervisory Skills Assessment,” participants will leave the class with an action plan to implement when they return to the workplace. May 14 (DN), 8:30-4:30 $175 Upcoming Date Oct 21 (DN) Managing Effective Meetings * Those who manage meetings need tools to structure, design, and hold effective meetings. This seminar instructs how to avoid ineffectiveness, and instead gives participants skills for getting the most value from their meetings. May 15 (DN), 8:30-12:30 $125 Upcoming Date Dec 3 (DN) Performance Management: Setting the Stage for Success Supervisors and managers must manage employee performance as an ongoing process and tie it to employee and organizational success. Participants practice the skills of setting clear expectations, documenting performance results, and providing ongoing coaching and feedback to employees. Preparing and conducting the appraisal discussion for optimal results is also a part of this class. May 15 (DN), 8:30-4:00 $175 Upcoming Dates Aug 15 (FC), Sep 25 (DN), Oct 30 (AZ), Nov 20 (DN)

Supervision: Core Competencies * This class provides supervisors with practical skills to apply in the workplace. This includes self-management, building relationships, and managing the performance of others. This MSEC program has helped thousands of supervisors and by stressing the tasks and interpersonal skills that are most important to help others strive for continued improvement and to achieve results. May 16-17 (DN), 8:30-4:30 $295 Upcoming Dates Jun 3-4 (DN), Jun 13-14 (CS), Jun 18-19 (DN), Jul 9-10 (DN), Jul 30-31 (FC), Aug 5-6 (DN), Aug 21-22 (CP), Aug 22-23 (DN), Sep 4-5 (AZ), Sep 5-6 (DN), Sep 17-18 (CS), Sep 23-24 (DN), Oct 8-9 (DN), Oct 24-25 (DN), Nov 13-14 (GJ), Nov 21-22 (DN), Dec 5-6 (DN), Dec 12-13 (CS) * THE SUPERVISION CERTIFICATE PROGRAM These classes can be taken as a part of the Supervisor certificate program. This program builds skills and knowledge on the following topics: motivation, communication, and employee development.

Webinar! Webinar Series for Managers: Five Things to Consider Before You Terminate an Employee Making a decision to terminate an employee is difficult. Carefully reviewing and planning the termination can help to ensure you are making the right decision and that the termination will go as smoothly as possible. Examine five principles offered in this session to help you assess and manage the risks associated with termination. May 15, 12:00-1:00 (MDT) $159 per line

DEVELOPMENT

ADVANCED SUPERVISION AND LEADERSHIP Change Management: Building Resiliency * Managers can help with change when they understand the change and transition process in our fast-paced world. Without change management skills we often see the environment from a passive stance—waiting to be told what to do, how to feel, and how to behave. Building resiliency to manage yourself and others is a key skill for individual contributors and leaders in the organization. May 9 (DN), 8:30-12:30 $125 Upcoming Dates Jun 18 (DN), Jul 25 (CS), Aug6 (GR), Sept 6 (DN), Nov 26 (DN)

Motivating Employees From the Inside Out Leaders, managers, and supervisors need motivated, highly engaged employees to deliver high levels of performance, and research shows that “intrinsic” rewards energize individuals to perform at their best. This workshop provides new insights and tools to make jobs more meaningful and rewarding and create more positive outcomes for the organization and employee. May 21 (FC), 8:30-3:00 $175 Upcoming Date Nov 6 (DN)

Coaching: Partnering for Performance This course explores supervision from the mind-set of a coach, where employee development is the focus. Supervisors navigate through a coaching model, helpful for holding various types of coaching conversations, including the preparation, implementation, and follow-up needed to support the coaching partnership. May 16-17 (DN), 8:30-4:00 $355 Upcoming Dates Sep 11-12 (GJ), Oct 1-2 (DN), Nov 6-7 (CS)

Great Leader Series: How Great Leaders Think and Act Strategically Successful leaders think and act in the future tense. This class helps leaders involve their teams in strategic thinking. Participants learn how to think with a systems perspective, and collaboratively, expand horizons and create strategies for the future. May 22 (DN), 8:30-4:30 $230 Upcoming Date Jun 26 (DN)

Interpersonal Mastery: The Human Element The Human Element® Approach is built upon the belief that the success of an organization is determined by the quality of the relationships among its customers, managers, and employees. Leaders and teams succeed when they have the emotional and social intelligence, along with tools from this workshop, to be creative and focused. Gain the ability to resolve conflict in a thoughtful, open, and non-judgmental way. May 21-23 (DN), 8:30-4:30 $485 Upcoming Dates Aug 27-29 (DN), Oct 1-3 (GR), Nov 19-21 (DN)

* THE ADVANCED SUPERVISION CERTIFICATE PROGRAM This class can be taken as a part of the Advanced Supervision certificate program. As you continue to develop your management skills, this program offers the next step of advancement and expands your capacity to lead.

M S E C . O R G R E G I S T R AT I O N @ M S E C . O R G 303.894.6732 M AY 2 0 1 3

STAFFING

CORE AND STRATEGIC HUMAN RESOURCE TRAINING Interviewing and Hiring II This class is a practical step-by-step approach for planning, conducting and evaluating a structured, behavioral interview. Because past behavior is the best predictor of future performance, participants learn to recognize factors that predict performance and how to assess candidates using a variety of questioning techniques and interview tools. Through an interactive format combining lecture, video, exercises, and discussion, skills are devloped for effective behavior-focused interviews and candidate screening. May 1 (CS), 8:30-4:00 $175 Orientation/Onboarding: Building A Positive Connection From Day One * Successful HR managers and supervisors build on the initial enthusiasm of new employees and gain their long-term commitment. Learn how to design a program that can engage new employees, increase job satisfaction, improve productivity and morale, and reduce turnover. Participants leave with a blueprint for creating an effective and interactive program to engage new employees beyond the first day. May 1 (DN), 8:30-4:00 $175 Upcoming Dates Aug 6 (GJ), Oct 16 (DN), Oct 17 (FC), Nov 15 (CS) Recordkeeping: What, Where, and for How Long? * Participants gain practical knowledge regarding human resource recordkeeping. How should companies organize their HR records to be in legal compliance and meet their needs? What considerations are there regarding going paperless? Join us and learn how to simplify your recordkeeping process. May 1 (AZ), 8:30-12:00 $125 Upcoming Dates Jun 4 (DN), Aug 8 (FC), Sep 6 (DN), Nov 14 (DN) Employee Handbooks: Revising or Developing * Those who must either create or keep a handbook up to date are shown an overview of the process necessary to develop or revise an employee handbook. This seminar covers minimizing legal risk and developing a handbook reflective of an organizations’ culture. May 2 (DN), 8:30-12:00 $125 Upcoming Dates Sep 17 (DN), Nov 7 (FC), Dec 6 (DN)

Recruiting: The Strategy and the Tactics * Those responsible for recruiting come away with the resources and tools to build a strategy to meet the needs of their organization. Participants will learn how to leverage employer branding to attract and engage candidates. The class also focuses on creative sourcing ideas including using social media . May 3 (DN), 8:30-4:00 $175 Upcoming Date Sept 18 (DN) Fundamentals of Human Resource Management: Key Steps in Getting Started This seminar is for those solely responsible for the day-to-day operations of Human Resources, or as a a refresher for newer professionals wanting to strengthen and expand their knowledge. Strengthen your foundation in key concepts and best practices needed to manage Human Resources. Learn practical ways the Human Resource practitioner can contribute to the organization’s success. (Includes a copy of the MSEC Blue Book: Employment Law Resource) May 7-8 (DN), 8:30-4:00 $355 Upcoming Dates Jun 11-12 (CP), Jul 11-12 (DN), Sept 24-25 (DN), Oct 22-23 (FC), Nov 5-6 (AZ), Dec 11-12 (DN) Webinar! Retirement Trends—Encore! How Baby Boomers are Redefining Late Stage Careers Employers who have positions well suited for retirees find both advantages and challenges in working with this population. Retirees often have very different needs and values concerning pay, work-life balance, and benefits, and making sure you have the right total rewards in place is key. May 8, 10:00-11:00 (MDT) $159 per line Retaining and Engaging Employees: What Employees Really Care About * HR professionals, managers, and supervisors learn the tools to build effective programs by identifying critical business issues that retain and engage the most productive employees. Participants explore the many factors involved in an employee’s decision to stay or leave. Walk away with strategies for developing effective engagement practices across the organization. May 22 (CS), 8:30-12:00 $125 Upcoming Dates Jun 12 (GJ), Aug 8 (DN), Nov 4 (DN) * THE HUMAN RESOURCE CERTIFICATE PROGRAM These classes can be taken as part of the Human Resource certificate program. It provides you with a foundation of practical information on key topics and expands your skills in the Human Resources field.

Optimize your training dollars with MSECâ&#x20AC;&#x2122;s Custom on-site classes. We will work with you in advance to tailor a program that specifically meets your business goal and training needs. And, deliver it right at your workplace. Key Benefits

It is effective and efficient. On-site trainings ensure that employees are exposed to the same content at the same time. It is customized. The material is specific to your organization so information is pertinent to your business goals and practices. It is economical. If you have a number of employees that need training, an on-site can save you time and money. Our most requested topics for on-site training are:

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