November December Training Guide 2014 by MSEC

MSEC

Training Guide | November- December 2014

NORTH DAKOTA california

Come for Legendary Training

CONTENTS

NOVEMBERDECEMBER

2014

In honor of our 75th Anniversary our Training Guide cover will feature one of the core states where MSEC currently provides membership services.

3-5 LEGAL COMPLIANCE Employment Law & Labor Relations Issues

MSEC MEMBERSHIP MEETINGS Do you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us each month for a free lunch or webinar and learn how to maximize your membership.

6 COMPENSATION & BENEFITS 7-8 DEVELOPMENT

Support & Administrative Staff

9-10 DEVELOPMENT Communication

Lunch - November 6, 12:00pm-1:00pm Webinar - December 11, 10:00am-11:00am (MST)

11 DEVELOPMENT

Training & Personal Development

THREE EASY WAYS TO REGISTER FOR MSEC CLASSES!

14-17 DEVELOPMENT Supervision

1. Call 303.894.6732

19-20 STAFFING

2. Email registration@msec.org

Core & Strategic Human Resource Training

3. Go Online MSEC.org

21-22 MISSION CRITICAL Technical Training

Follow MSEC

Most classes listed are also available as an on-site. See MSEC 2014 Training Catalog for full class descriptions. Watch for the MSEC 2015 Training Catalog!

November-December 2014

303.894.6732 | registration@msec.org | MSEC.org

TRAINING IN FOCUS

MSEC remains committed to providing quality, innovative and convenient training for our membership. Our November-December training schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Training in Focus” section we will highlight a variety of classes. Be sure to peruse the whole guide so you don’t miss any of our great offerings!

THE BASICS Harassment Prevention for Managers and Supervisors p3

Developing Interpersonal Communication Skills p9 Write It Right p10

Legal Issues in Managing Employees for Supervisors and Managers p4

Train the Trainer p11

Lead Worker Training p7

GOAL: Get Organized at Last! p15

Workplace Respect p8

Managing Multiple Priorities p16

MSEC has partnered with Paylocity to be your source for Quality Payroll Solutions. We choose our partner’s carefully. And Paylocity holds up to our scrutiny with:

• A 97% client retention rate • Online services and automated HR Solutions • Advanced technologies • A dedicated representative for each account

The best part? MSEC members that choose Paylocity as their provider receive a discount on selected services! Call 800.884.1328.

November-December 2014

LEGAL COMPLIANCE

EMPLOYMENT LAW & LABOR RELATIONS ISSUES

COBRA Workshop * HRCI This class will provide a strong working knowledge of the Consolidated Omnibus Budget Reconciliation Act (COBRA) to satisfy your compliance obligations. Know which plans are subject to COBRA, when COBRA must be offered, and what coverage is offered to whom and for how long. Also reviewed are the COBRA election process, premiums and payment, and required notices. Outcomes: Develop and follow a COBRA-compliant process. Who Should Attend: HR Professionals, Benefit and Risk Managers Dec 4 (DN) 8:30-11:30 $125 Drug and Alcohol: DOT/Federal Motor Carrier Drug and Alcohol Testing Regulations This class certifies supervisors for Department of Transportation (DOT) mandated drug and alcohol testing procedures, and includes determination of reasonable suspicion, and detection of physical, behavioral, speech, and performance indicators of alcohol and drug misuse. Policy considerations are reviewed, as is acquiring drug and alcohol testing information from previous employers. Outcomes: Certification for detecting signs of misuse and following proper procedures. Who Should Attend: All levels of management in the transportation industry Nov 7 (DN) 8:30-12:30 $125 Employment-Based Immigration Basics HRCI This seminar provides an overview of non-immigrant visa options, pitfalls and benefits to hiring foreign workers, and long-term permanent residency sponsorship strategies. Participants learn about various employment based visas and the process for obtaining them, along with how employers can sponsor foreign-born workers for permanent residency in the United States. (i.e., the “green card”). Also covered are immigration laws and regulations, government agencies and their functions, employment-based visas, and processing visas. Outcomes: Understand what is important when hiring foreign workers. Who Should Attend: HR Professionals, Managers, Supervisors, and In-House Counsel Nov 17 (DN) 1:00-5:00 $125

Harassment Prevention for Managers and Supervisors * HRCI Participants learn about the meaning of the term “hostile work environment,” and the difference between inappropriate conduct and illegal harassment, along with how to respond properly and prevent retaliation claims. Especially helpful are strategies to reduce employer liability, what behavior may lead to illegal harassment, and how to prevent retaliation claims. Outcomes: Understand how to respond to and stop harassment at your workplace. Who Should Attend: HR Professionals, Managers, and Supervisors Nov 18 (DN) 8:30-11:30 $125 I-9 Compliance HRCI New forms have new requirements! Fines are increasing and so is enforcement. This seminar covers the I-9 process including initial verification of work authorization, re-verification, correcting errors on I-9s, and conducting internal audits. Participants will also receive up-to-date information regarding worksite enforcement activities by Immigration and Customs Enforcement (ICE), E-Verify, and best practices for employment eligibility verification. Outcomes: Know everything you need to about I-9 compliance and filling out the new forms. Who Should Attend: HR and Recordkeeping Professionals Nov 17 (DN) 8:30-12:30 $125

Investigations in the Workplace: Two-Day Workshop * HRCI This two-day workshop is a combination of interactive role playing, mock investigation practice, lecture, and group discussion. Participants practice issue-spotting, interview documentation, and strategies for handling all investigation issues. The when, what, how, and whys to investigate are covered, along with the structure and content of investigation reports. Outcomes: Follow clear practices to successfully conduct investigations. Who Should Attend: HR Professionals, Legal Staff, and those responsible for investigations Nov 17-18 (DN) 8:30-4:00 $295

FMLA: A Guide for Human Resources * HRCI Participants gain needed information to comply with this law including “serious health condition,” employee notice requirements, and managing intermittent leave. Also discussed are administering attendance policies, military situations, and a review of policy requirements and FMLA forms. Outcomes: Successfully administer FMLA leaves at the workplace. Who Should Attend: HR Professionals and Legal Staff Nov 13 (AZ) 8:30-3:00 $175

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 3

November-December 2014

303.894.6732 | registration@msec.org | MSEC.org

EMPLOYMENT LAW & LABOR RELATIONS ISSUES

LEGAL COMPLIANCE

Legal Issues in Managing Employees for Human Resources Professionals * HRCI This concentrated full-day program offers an overview of the complex legal issues associated with day-to-day employment decisions and actions. This session provides current information on legislation, court decisions, and enforcement procedures that affect the employment relationship. The issues and concerns that impact separation and discharge, including a risk analysis of termination and proper procedures, are explored. (Includes a copy of the MSEC Blue Book: Employment Law Resource) Outcomes: Advise leaders and supervisors about employment law issues armed with a full spectrum of knowledge. Who Should Attend: HR Professionals and Legal Staff Nov 6 (FC) 8:30-4:00 $235

National Labor Relations Act and Non-Union Workplaces, What You Don’t Know Can Hurt You Is the social media policy in your employee handbook an Unfair Labor Practice? If an employee is terminated, can the National Labor Relations Board force you to reinstate the employee or pay back wages? This half-day class focuses on labor laws, agency rules, and cases that apply to non-union workplaces, and will highlight current trends in NLRB policy and Unfair Labor Practices process. Outcomes: Protect your organization against claims from non-union employees. Who Should Attend: HR Professionals, Managers, Supervisors, and In-House Counsel Nov 7 (DN) 8:30-12:00 $125

Legal Issues in Managing Employees for Supervisors and Managers * HRCI This seminar reviews key federal and state laws affecting the employment decisions that managers and supervisors make. It walks participants through issues such as employment-at-will, and the importance of understanding employee handbooks. Also covered are legal topics relating to interviewing and selection, civil rights, safety issues, pay practices, and termination. Outcomes: Make legally informed management decisions in managerial and supervisory roles.

Negotiation for Win/Win Results HRCI Do you have professional conversations involving conflicting needs and wants? Then, like it or not, you are engaging in negotiations. Participants experience all phases of the negotiation process including analysis, preparation, and discussion, through practical exercises and negotiating problems of varying degrees of difficulty. Mediation will also be analyzed and discussed. The approach of this seminar is to improve skills so that one’s interests are achieved while preserving the relationship between the parties. Outcomes: Gain a strong foundation in negotiation practices for effective results. Who Should Attend: Anyone negotiating on behalf of an employer Dec 2 (DN) 8:30-3:00 $175

(Includes a copy of the MSEC Blue Book: Employment Law Resource)

Who Should Attend: Managers and Supervisors Dec 3 (DN) 8:30-4:00

$235

Managing the Ill or Injured Worker under the ADA, FMLA, and Workers’ Compensation * HRCI This advanced seminar requires knowledge of the Americans with Disabilities Act, Family and Medical Leave Act, and Workers’ Compensation Basics. Participants learn when a law is triggered, and what to do if more than one law applies. Additionally, the class will cover attendance, termination, compensation, benefit coverage, return-to-work, and light duty issues. Outcomes: Understand how the complex requirements of each law interact, and develop practical ways to address concerns. Who Should Attend: HR Professionals, Managers, and Supervisors Nov 13 (CS), Dec 11 (AZ) 8:30-3:00 $175

OSHA: Compliance and Enforcement—What You Need to Know HRCI This seminar will cover the Occupational Safety and Health Act of 1970 and who is affected; basic recordkeeping requirements; an introduction to the safety and health standards, including those most often cited by OSHA; inspections; penalties; and OSHA procedures when an employer has been issued a citation. Employers’ rights under OSHA will be discussed thoroughly, as well as the enforcement process from the notice to the inspection to the citations. Also covered with be safety and health self-audits. Outcomes: Know the basic requirements and employers’ rights under OSHA and how to handle an OSHA inspection. Who Should Attend: Health and Safety Personnel, including those dealing with any OSHA inspections Nov 21 (DN) 8:30-4:30 $175

Employment Law classes continued on page 5

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO

November-December 2014

LEGAL COMPLIANCE

EMPLOYMENT LAW & LABOR RELATIONS ISSUES

Unemployment Insurance: Appeal Hearing Workshop *HRCI This fast-paced class will provide strategies for success at the appeal level and focus on hearing preparation. The initial claim response sets the stage for learning how to be prepared and organized for the hearing, and participants will learn the art of asking questions on direct and cross-examination, what is hearsay evidence, how to offer written evidence into the record, and how and when to object. Outcomes: Successfully represent the employer in an unemployment hearing. Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Nov 12 (DN) 8:30-12:00 $125 Unions: Managing in a Union Environment—How To Manage, Discipline, and Terminate Union Employees HRCI For those managing in a union environment, this course helps to contend with conflicts between management rights and collective bargaining provisions, as well as establishing the seven elements of just cause. This course will teach effective grievance and arbitration administration, the dangers of inconsistent enforcement and “past practice,” Weingarten rights, and union representation, along with state and federal labor laws. Outcomes: Manage issues in a union setting with a focus on discipline and employee performance. Who Should Attend: HR Professionals, Managers, and Supervisors in a union environment Dec 9 (DN) 8:30-12:00 $125 Wage and Hour Workshop * HRCI Learn what the laws cover and which industries are exempt, along with recordkeeping requirements, exemptions from overtime, and how to change status for those improperly classified as exempt. Also discussed are compensable hours of work-travel time, on-call, and training, alternative work weeks, compensation included in straight time and overtime calculation, and other topics covered by these laws. Outcomes: Understand wage laws and their numerous, counterintuitive regulations. Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Nov 5 (DN) 8:30-3:30 $209

* The Employment Law Certificate Program These classes can also be taken as part of the Employment Law certificate program. This certificate is designed to help you with a clear framework of laws impacting the workplace.

IT’S THAT TIME AGAIN! Top 5 Reasons you should use MSEC to meet your 2014 Employment Law Poster Needs.

MSEC: Offers reduced poster prices for Federal AND State all-in one poster - no more hassles with independent vendors

Provides posters for each of the 50 States plus the District of Columbia and Puerto Rico - one stop shopping for all your corporate locations

Ensures that posters meet compliance requirements - no more guessing or assuming compliance

Delivers Electronic Posters (E-Posters) with an Electronic Update Service - great if you have remote, telecommuters or off-site employees

Offers members a fixed cost Update Service for Federal and State posters - automatically receive updated posters as mandatory changes occur

Please visit our Posters page at MSEC.org for more information on content, on-line ordering, and other “FAQs.” You can also order by contacting the Specialized Legal Services Department at 800.884.1328 or at posters@msec.org.

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 5

November-December 2014

303.894.6732 | registration@msec.org | MSEC.org

COMPENSATION & BENEFITS New! Benefit Administration: Retirement Plans– A Comprehensive Overview This session provides participants with a comprehensive overview of the “best practices” in managing and improving employer sponsored retirement plans. The information includes key elements of recent regulations and legislation that impacts retirement plans, and what is required to be a good “steward” when caring for employees’ retirement savings is covered. Also discussed is how to “engage” and not merely “educate” employees in your retirement plan; regulatory and legislative updates from the IRS and Department of Labor; and, best practices in investment menu design and monitoring Outcomes: Have clear information for both ERISA governed [401(k), Pension, 403(b), etc.] and non-ERISA governmental retirement plans. (Includes PLANSPONSOR Benchmarking Report by Industry a $495 value and retirement plan self-audit checklists)

Who Should Attend: HR Professionals Nov 6 (DN) 8:30-4:00

$195

Compensation Administration I—Base Pay Design and Development HRCI This class will teach how to develop a Total Rewards philosophy and work with a compensation model that begins with job analysis and introduces internal job evaluation and external market pricing. In addition, elements including pay ranges and building a pay structure that focuses on business alignment will be covered. Hands-on exercises and group discussions assist participants in developing skills for creating, revising or maintaining base pay compensation plans. Outcomes: Understand compensation fundamentals and principles to apply in your workplace. Who Should Attend: HR Professionals, Compensation and Benefit Managers Dec 2-3 (DN) 8:30-3:30 $295

THINGS

YOU HOPE

YOU WILL

NEVER

NEED.

MSEC

WORKPLACE INVESTIGATIONS service falls into this category.

Why Choose MSEC to Investigate for You? Objectivity

A neutral, third-party investigator deflects bias claims.

Legal Expertise

MSEC investigators are also employment law attorneys who recognize the issues.

Experience

MSEC investigators are practiced interviewers, skilled in the pursuit of relevant evidence and credibility assessment.

For information on how to get started, call 800.884.1328 or email investigations@msec.org.

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO

November-December 2014

DEVELOPMENT

SUPPORT & ADMINISTRATIVE STAFF

Assertiveness Training for Support Staff * Participants gain the skills to face problems directly and resolve them quickly, handle stressful interpersonal situations effectively, and gain the confidence needed to make difficult decisions without creating resentment, anxiety, or guilt. This seminar focuses specifically on an overview of assertiveness, clarifying complicated issues, stating needs clearly, dealing effectively with criticism and rejection, handling anger and hostility, recognizing and stopping manipulative behavior, and resolving conflict responsibly. Outcomes: Successfully manage customers, clients, bosses, and co-workers. Who Should Attend: Support Staff Dec 4-5 (DN) 8:30-4:00 $295

Customer Relations: Making the Connection * Participants discover practical, ready-to-use ideas for various phases of customer interaction. Connecting with customers and anticipating their needs by adapting to varying communication styles and practicing positive language skills is explored, along with employing a 3-step method for handling difficult customer situations. Action steps to ensure a customer experience is positive, and critical follow-up steps are reviewed. Outcomes: Acknowledge customer needs and take the correct action in a variety of difficult situations. Who Should Attend: Anyone having direct or indirect customer contact Nov 18 (DN) 8:30-12:30 $125

Brush-Up English * Participants will have an overview of grammar, including the problems and pitfalls of modern language usage. These basics will be reviewed including parts of speech, subjectâ&#x20AC;&#x201C;verb agreement, proper pronouns, and plurals and possessives. Participants will learn to punctuate with confidence by studying the proper use of commas, semicolon, colon, apostrophes, and question marks. Outcomes: Write and edit for clarity, emphasis, and grammatical correctness. Who Should Attend: Employees responsible for preparing, editing, or reviewing written communications Nov 12-13 (DN) 8:30-3:30 $395 (Includes lunch)

Lead Worker Training This seminar focuses on changing relationships for leads and group or team leaders, discussing the expectations and limitations of the position, and communication demands from employees and management. Participants learn the role of the lead worker and how to maximize the authority granted to lead workers. Communication skills are practiced, and instruction is offered to help engage employees and effectively train employees to complete necessary tasks. Outcomes: Understand the unique demands of a lead worker and perform more effectively. Who Should Attend: Leads, Group Leaders, Work Coordinators, and Assistant Supervisors Nov 25 (DN) 8:30-4:00 $175

Communicating In Difficult Situations for Non-Management Personnel * In this workshop, non-management personnel are encouraged to use their own tough on-the-job situations to practice and apply the skills they will be taught. Participants learn the principles and choices for handling difficult situations and how people signal issues and resolve conflicts. The Information Wheel tool is used to resolve conflicts, build relationships and teach how to listen to gain critical information to manage the situation. Outcomes: Learn practical talking and listening tools and strategies that can be put to immediate use. Who Should Attend: Non-management and support staff personnel faced with difficult people and situations. Dec 16-17 (DN) 8:30-4:00 $345

Priority Management: Working Sm@rt with Microsoft Outlook Computers are not required, but we recommend participants bring their laptops. Participants learn how to use more efficient tools, reconfigure Outlook to improve productivity, manage email effectively, and turn the calendar into a planning tool. Also covered are using Outlook to delegate tasks, document important communications, and store and retrieve information. An optional second and third phase provides productivity coaching and ongoing support for additional charges. Bring your Laptop. Outcomes: Turn Microsoft Outlook into a personal assistant to help get things done. Who Should Attend: Everyone with access to Microsoft Outlook Nov 12 (DN) 8:30-3:30 $395

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 7

November-December 2014

303.894.6732 | registration@msec.org | MSEC.org

SUPPORT & ADMINISTRATIVE STAFF

DEVELOPMENT

Time Management for Support Staff: Creating Balance in Todayâ&#x20AC;&#x2122;s Workplace * Participants learn effective tools for helping them manage their activities and priorities in a busy office. Time is spent clarifying values in order to spend more time on what matters most, defining what is likely to overwhelm the day, identifying personal and professional shortand long-term goals, establishing daily goals, prioritizing work to get the most important jobs done first, managing telephone interruptions, unraveling miscommunication and unclear directions, and creating an action plan to manage all the important roles and tasks. Outcomes: Identify short- and long-term priorities and spend less energy on time wasters and more time on important tasks. Who Should Attend: Support Staff Dec 9 (DN) 8:30-4:00 $195 Workplace Respect This valuable course offers an opportunity to investigate some root causes of disrespect and unclear personal boundaries. Participants gain awareness and communication tools to create a better understanding of each personâ&#x20AC;&#x2122;s version of respect so that it can be mutually exchanged. Clarity about what it means to interact with co-workers in a respectful manner and how to more graciously ask for respect from them is covered. Outcomes: Use communication tools to create mutual understanding between co-workers. Who Should Attend: Any employee who would like to learn the behaviors to foster workplace respect Nov 11 (FC), Dec 5 (DN) 8:30-12:30 $125

ICE HAS INCREASED AUDITS BY 45%. Take advantage of MSECS comprehensive I-9 Compliance Services and avoid the potential of thousands of dollars in fines and legal fees. I-9 Audit Service Our audit includes reviewing I-9 forms, identifying paperwork errors and providing improvements for your I-9 process.

* The Support Staff/Administrative Assistant Certificate Program

I-9 Training Our comprehensive training will provide you with a solid understanding of the I-9 process. We can customize the training to meet your specific needs.

These classes can also be taken as part of the Support Staff certificate program. This program offers training to help support and administrative staff work effectively with supervisors and customers while meeting organizational goals and personal development needs.

I-9 Advice Your MSEC membership includes information and advice to ensure your compliance with I-9 and E-verify requirements. Call as often as you need. For information call 800.884.1328 or email us at immigration@msec.org

November-December 2014

DEVELOPMENT

COMMUNICATION

Communication Feedback: Know Thyself * Each participant receives an individual personal style report based on surveys from five individuals they select plus themselves. This “self plus others” report format provides a comprehensive description including individualized concrete suggestions. This is the foundation for the class, allowing participants to learn how to recognize others’ communication preferences and build the skills to work effectively with all. (Pre-work is required—2 weeks advance registration required.)

Outcomes: Understand how others perceive you and learn how to effectively adapt your communication. Who Should Attend: Managers, Supervisors, and Employees Nov 13-14 (DN) 8:30-4:00 $445 (Includes personal style report) (A $140 charge is added to the standard 25% for cancellations less than 7 days)

Communication Tools for Maximizing Performance * Participants improve their ability to understand people better, turn on or off emotions in different circumstances, and develop and maintain trust, rapport, and influence with others. How to deal with difficult people and situations by learning, thinking in an outcome-oriented way, and discovering what is important to another person or group is explored. Also reviewed is how to gather and organize information systematically to clarify problematic situations and to identify clear goals. Outcomes: Put into action practical communication methods, skills, and techniques. (A follow up study guide is provided to practice the skills taught.) Who Should Attend: Employees and Managers whose success depends on the ability to relate to others Dec 4-5 (DN) 8:30-3:30 $355 Conflict: Self-Management * This session begins by defining the nature of conflict and then addressing how to build skills for constructive resolution by creating an effective environment and developing compromises for mutual benefit. Participants learn about their personal response to conflict through the assessment of conflict styles, identifying alternative strategies, and conveying understanding. Outcomes: Understand conflict patterns and acquire skills for responding constructively to conflict. (Includes conflict style assessment) Who Should Attend: Managers, Supervisors, and Employees Nov 19 (DN) 8:30-4:30 $175

Developing and Maintaining Trust in the Workplace * This class is designed to help understand how to build trust and how that impacts relationships with your co-workers, managers, and customers. Participants explore the meaning of trust and measure individual skill levels in building trust. Participants develop strategic skills to build trust in the workplace, identify what trust is and its impact on the work environment, and use skills to rebuild trust and re-frame difficult messages. Outcomes: Increase skill levels in building trust through instruction, reflection, and class exercises. Who Should Attend: Employees wanting to develop more effective relationships with others Nov 18 (DN) 8:30-4:00 $175 Developing Interpersonal Communication Skills * This three-day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex communication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Outcomes: Develop an action plan to implement changes to communicate more effectively. Who Should Attend: Employees, Managers, and Supervisors Dec 9-11 (CS) 8:30-3:30 $420 Generations: Working Together * HRCI Participants will learn to recognize the unique needs of different generations in the workforce. The course will examine the impact of historical and cultural factors on generational outlook. Participants will be taught how to identify each generation’s preferences for communication, development, and work culture and practice adapting communication styles to interact more effectively with members of different generations. Outcomes: Build stronger teams by working more effectively with members of all generations. Who Should Attend: Managers, Supervisors, Support Staff, and HR Professionals Dec 10 (DN) 8:30-4:30 $175

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 9

November-December 2014

303.894.6732 | registration@msec.org | MSEC.org

COMMUNICATION

DEVELOPMENT

Group Facilitation Skills HRCI * The Communication Mastery Certificate Program This session begins by defining facilitation and distinguishing facilitaThese classes can be taken as a part of the Communication Mastery tion skills from the role of the facilitator. Participants learn the balance certificate program. Our Communication Mastery Certificate explores between leading and facilitating by practicing key facilitation skills all aspects of workplace interactions and helps develop a process for and identifying and establishing group norms during facilitations. building loyalty through effective communication. Skills including, observing group dynamics and learning intervention techniques in response are discussed, to help maintain an environment conducive to maximum interaction and productivity. Outcomes: Develop the observation and intervention techniques that make an effective facilitator. Who Should Attend: Trainers, Supervisors, and Managers Nov 6-7 (DN) 8:30-4:30 $295 Self-Accountability: What I Think Is Why It Is Participants learn how to take charge of their thinking and initiate satisfying experiences by understanding the thinking process and how thoughts lead to feelings and behavior, how state of mind determines quality of life, and how thinking differently can create the freedom to choose oneâ&#x20AC;&#x2122;s attitude in any situation. Also discussed are disput-ing and changing self-defeating thought patterns, and begin using healthy perceptions to support success and empower Outcomes: Fulfill your desires and create a rewarding life. Who Should Attend: Those wanting to transform by exchanging negative attitudes for limitless possibilities Nov 14 (DN) 8:30-4:00 $195 Write It Right Participants learn how to deliver error-free documents by avoiding common mistakes. Classic punctuation pitfalls and error hot spots are identified. Proofreading and working with speed and accuracy are stressed. Techniques for spotting typos are practiced. Formal and informal rules and advantages of each kind are discussed, as is the need to maintain a consistent level of formality. The possibility of writing in partnership with a colleague is explored. Outcomes: Develop specific skills necessary for proofreading and editing your own work as well as the work of others. Who Should Attend: Employees who have taken Brush-Up English, or employees who want to improve editing and reviewing skills. Nov 18 (DN) 8:30-3:30 $220 (Includes lunch)

November-December 2014

DEVELOPMENT

TRAINING & PERSONAL DEVELOPMENT

Developing Presentation Skills * Participants will focus on skill-building by designing and delivering two presentations and receiving both class and instructor feedback. Presentations will be recorded. The principles of public speaking are explored including presentation design, style, and delivery techniques, and visual aids. There is time allotted for practice and feedback, impromptu presentations, informational presentations, persuasive presentations, and instructional presentations. Outcomes: Deliver an effective presentation to audiences ranging from peers to the executive management team. (*This three-day course provides practice and feedback, and all three days must be attended.)

Who Should Attend: Individuals with limited experience or those who wish to improve their confidence level in front of groups

(Class size is limited to 10).

Nov 12-14 (DN) 8:30-4:30

$490 (Includes lunch)

Diversity in the Workplace HRCI Participants are introduced to the concept of diversity through a cultural pursuit activity. Legal issues in cultural awareness, with a discussion of the spirit and letter of the law, are reviewed. Reflections on personal experiences through theories of difference and situational case studies, and a review of illegal harassment are also a part of the seminar. Outcomes: Raise personal awareness of communicating in a diverse workforce. Who Should Attend: Anyone concerned with being successful in working with a diverse, rapidly-changing workforce. (This seminar is particularly effective as an on-site program tailored to an individual organization.)

Nov 11(DN) 8:30-Noon

$125

Emotional Intelligence at Work Emotional Quotient (EQ) is learning how to consciously utilize your emotions to create optimal results in your relationships with yourself and others. Time is spent building emotional literacy, recognizing patterns, applying consequential thinking, and expanding key relationship skills. Participants learn to develop the five EQ Competencies, including self-awareness, self-regulation, self-motivation, empathy, and relationship skills and assess their own emotional intelligence through use of a comprehensive assessment. Outcomes: Raise your Emotional Quotient at work. (Includes assessment) Who Should Attend: Formal and informal leaders in organizations desiring greater effectiveness Nov18-19 (AZ) 8:30-4:30 $345

New! Lead or Follow, But Get Your “Self” Out of the Way The focus of this all day workshop is on the “Voice of Judgment” also known as the inner critic. This work was originally taught as part of a Creativity in Business course at Stanford Graduate Business School by Michael Ray, dubbed the most creative man in Silicon Valley. The workshop will cover: • recognizing the “Voice of Judgment” • what the “Voice of Judgment” does to us • how we can work with the “Voice of Judgment” Nov 7, (DN) 8:30-4:00 $185 Training Activities * HRCI Participants will have opportunities to experience an activity, debrief the activity, and then critique the exercise. A variety of activities will be explored from openers, simulations, and assessments to adventure initiatives and game formats. Discussion will include how the various types of activities can be adapted to meet the needs of your learners. Also discussed are the purpose of training activities and how to design effective activities. Outcomes: Prepare well-developed activities that promote learning to improve your training at work. (Includes a copy of Design your Own Games and Activities)

Who Should Attend: Individuals who design and deliver training Nov 20-21 (DN) 8:30-4:30 $375

Train the Trainer * HRCI This course begins by teaching the principles of adult learning and the training cycle. Participants then develop and deliver part of a training program. Videotaping is included in order to help participants understand how their style can be most effective. Note: Participants will give a 15-minute training module on the third day and may wish to bring a training program under development to class.

Outcomes: Deliver training to groups of three or more effectively and efficiently, with confidence that comes from practice in a training environment. Who Should Attend: Those who prepare in-house training, deliver group training, or revise existing training packages. Dec 2-4 (DN) 8:30-4:30 $495 (Includes lunch on days 2&3)

* The Trainer Certificate Program These classes can be taken as part of the Trainer certificate program. This certificate program increases trainers’ skills so they can contribute to on-going success.

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 11

November-December 2014

303.894.6732 | registration@msec.org | MSEC.org

2015 EXECUTIVE LEADERSHIP PROGRAM PREVIEW BREAKFAST Join us for breakfast and preview this pivotal leadership program FREE! The Executive Leadership Program Produces Outcomes With the Leader in Mind! Find out more about this pivotal program and how it can help today’s executives continuously develop themselves and cultivate their relational skills.

November 4, 2014 Time: 8:00–9:30am Cost: FREE! Location: MSEC Denver 1799 Pennsylvania Street Denver, CO 80203 To register, call 800.884.1328 or go online to MSEC.org.

Leaders must possess the skills and wherewithal to envision, plan, and implement frequent and often sweeping changes. They do all of this under intense scrutiny from peers, subordinates, and other stakeholders. They must accomplish more with fewer resources, and are challenged with harnessing the rigor, enthusiasm, and creativity of their employees. They must ensure that short-term objectives serve long-term goals. The challenge is clear: lead courageously. Take inspired and decisive action… or lose the confidence of your employees and the marketplace. MSEC’s Executive Leadership Program is an experience that will deepen awareness and catalyze the development of crucial skills for executives and senior managers who demonstrate high leadership potential. The nine-month learning laboratory provides insights and breakthrough opportunities that have an immediate and significant impact on a leader’s contributions to the organization. Our integrated approach challenges participants to immediately begin thinking as leaders. Program faculty support participants to include time-honored and cutting-edge leadership practices into their own leadership styles.

program modules and approach

This program is based on a blended learning approach, providing a multi-layer, integrated experience through:

Training - Five training modules in March, April, June, August, and October

Assessment Center - Participants engage in a series of exercises that simulate typical challenges leaders encounter in day to day leading

Executive Coaching - Eight one-on-one coaching sessions with a certified Executive Coach Workplace Project - A self-directed workplace project with faculty advisement Problem Solving Groups - Three problem-solving sessions to address real-time business concerns

November-December 2014

2015 HR Budget Checklist STAFFING

Job Analysis Develop Job Descriptions Recruiting & Executive Search Pre-Employment Screening Employee Skill & Behavioral Testing Drug Testing FMLA HR Interim Staffing Immigration Services Career Transition Services

The best way to stay on budget is to ensure you cover all of your bases. We created this handy checklist to help you prepare for your 2015 HR budget planning. Many items on the list are included in MSEC membership. Others are available to MSEC members at a competitive market rate. Maximize your membership by making the most of MSEC’s resources: • Compliance Audits • Employment/Labor Law Support • Human Resources Consulting • Surveys • Toolkits • Training • Website & Online Tools

Contact MSEC at 800.884.1328 or email info@msec.org for more information.

COMPENSATION/BENEFIT Employee Pay & Benefits Compensation Plan Development Compensation Research Collective Bargaining Wage & Hour Audits Unemployment Compensation Benefits Program Audit

November-December 2014

__________________________ __________________________ __________________________ __________________________ __________________________ __________________________ __________________________

STAFF DEVELOPMENT Training Needs Assessment Supervisory & Employee Training HR Training & Certification Conferences: Employment Law, HR, Benefit and Compensation Succession Planning Employee Engagement & Retention Strategy

__________________________ __________________________ __________________________ __________________________ __________________________ __________________________ __________________________

RISK/PERFORMANCE MANAGEMENT Full HR Audits & Functional Assessments I-9 Audits Custom Opinion Surveys Health & Safety Workers’ Compensation Insurance Legal Consultation/Representation Workplace Investigations Performance Management Strategy and Process Design

__________________________ __________________________ __________________________ __________________________ __________________________ __________________________ __________________________ __________________________ __________________________

RECORDKEEPING

Affirmative Action Plans Legal Compliance Audits Federal & State Required Posters Employee Handbook & Policy Manual 13

__________________________ __________________________ __________________________ __________________________

SUPERVISION Assertiveness Training for Managers This powerful two-day program will focus on examining different styles of communication, and appropriate applications of those styles. Participants will learn to identify roadblocks to assertiveness in order to remove them. Three assessments are taken to determine participantsâ&#x20AC;&#x2122; degree of assertiveness, and those are used to build skills to boost self-confidence, achieve cooperation, provide effective feedback, and manage highly-charged situations. Outcomes: Leave with tools to use when leading others. Who Should Attend: Any leader wanting to be more effective when communicating with others Nov 13-14 (DN) 8:30-4:00 $295 Change Management: Building Resiliency ** HRCI Change in the workplace is inevitable and managers must lead their staffs through changes. In this course, participants learn to differentiate between change and transition, use a three-phase transition model, and learn the action steps accompanying each phase of the model. Also discussed are the primary emotions and behaviors of people experiencing change, along with the information and support needed as people move through the change process. Outcomes: Build resiliency to manage yourself and others through necessary workplace changes. Who Should Attend: Managers, Supervisors, Leaders, or anyone managing change and transitions Nov 25 (DN) 8:30-12:30 $125 Coaching: Partnering for Performance ** This course explores supervision from the mind-set of a coach, where employee development is the focus, and where a partnership supportive of employee development is desired. Also covered are critical coaching skills necessary to enhance that partnership and the tools and confidence needed to embrace the coaching role successfully. The presented coaching gives a solid framework for holding various types of coaching conversations. Outcomes: Prepare, implement, and know when to follow-up, in order to support the coaching partnership. Who Should Attend: Managers, Supervisors, and Team Leads Nov 12-13 (FC) 8:30-4:00 $355 (Includes Coaching Process Questionnaire assessment)

DEVELOPMENT

Communicating Effectively in Difficult Situations for Managers and Supervisors * In this class, participants learn to assess difficult situations, apply principles to handle complicated interpersonal matters, choose effective strategies for resolving difficulties, conduct one-to-one conversations, and process complicated team issues to bring about positive change. Participants receive their own I-SkillsZone workbook and a set of practical tools for learning and applying the I-SkillsZone system on the job. This includes a practical set of integrated maps, skills, and processes for dealing effectively with conflicted situations more collaboratively. Outcomes: Communicate effectively to improve productivity and results of your team. Who Should Attend: Managers and Supervisors Nov 4-5 (DN) 8:30-4:00 $495 (Includes cost of workbook) The Complete Supervisor Program This week-long program takes supervisors through the life cycle of an employee. Interviewing skills, coaching, communication and feedback skills, and the legal issues of dealing with performance problems will be covered. The first two days are instructions in supervisory core competencies. The third day covers interviewing and hiring. The fourth day explores legal issues in managing employees, and the last day is devoted to the topic of performance management. Outcomes: Understand the employee life-cycle through a holistic approach in learning. Who Should Attend: Managers and Supervisors Nov 3-7 (DN) 8:30-4:30 $765 Conflict Strategies: Navigating Others Through Workplace Difficulties ** Participants identify appropriate intervention strategies, assess personal responses to conflict using a questionnaire, examine constructive and destructive responses to conflict, coach others in developing conflict management skills, and practice implementing a conflict facilitation model. Outcomes: Use critical conflict management tools to successfully navigate through conflict. (Includes Conflict Dynamics Profile assessment) Who Should Attend: HR Professionals, Managers, Supervisors, and Leaders Dec 9 (AZ) 8:30-4:30 $205

Supervision classes continued on page 15

November-December 2014

DEVELOPMENT

SUPERVISION

Creativity and Innovation: Inside the Box ** This session teaches the four dimensions of creativity: fluency, flexibility, elaboration, and originality. Participants can expand their perspective, generate insights, and hatch new ideas for application. Techniques and approaches for generating innovative yet practical ideas for solving problems by focusing on real time challenges such as product development, process improvement, operational efficiencies, expanding market share, increasing revenue, cost reduction strategies, and customer care are explored. Outcomes: Enhance your ability to create and innovate. Who Should Attend: Managers and Employees who work to foster a creative environment and stimulate innovation Nov 6 (AZ) 8:30-4:30 $175 Ethics for Business: People, Performance, and Principles ** HRCI This session discusses the importance of developing ethics awareness programs to create and reinforce a culture that encourages and rewards responsible and ethical decision making and behavior at all levels in the organization. Participants assess their organization in terms of ethical strengths and potential vulnerabilities to ethical breaches. A decision-making model will be introduced and applied to case studies by class participants. Outcomes: Reinforce a culture that encourages and rewards responsible, ethical decision-making. Who Should Attend: HR Professionals, Managers, and Supervisors responsible for ethics Nov 6 (DN) 8:30-12:00 $125 GOAL: Get Organized at Last! ** This class provides simple, easy-to-implement solutions to help you get control of workloads, contribute to the success of organizations, and increase value as an employee. Participants learn what to do with paper, manage email efficiently and effectively, learn Microsoft Outlook tips and tricks, and how to reduce interruptions and distractions. Also covered are scheduling and prioritizing how to do important tasks first, and how to follow up on assignments effectively. Outcomes: Improve organizational skills and increase productivity. Who Should Attend: Managers and Employees wanting to improve their organization skills at work Nov 11 (DN) 8:30-4:30 $245*

Harvard Business Series Revisited: Groupon HRCI Groupon stands out as a major player that has revolutionized the collective buying industry over the past several years. This case study describes the beginnings of Groupon, the firm’s rise to power, the rise of its numerous competitors, its decisions and expansion strategies and the collective buying industry as a whole. Key demographic data about Groupon’s customers is also described, along with recent developments at Groupon and within the industry in general. While Groupon has undeniably discovered a unique model that takes advantage of a “white space” in sales and marketing to local businesses, it is unclear what the future holds for Groupon. Will it be able to sustain its incredible growth rate, or is its business going to peak quickly and then fade? Outcomes: Earn HRCI Business Credits and understand how innovation turns into a business model. Who Should Attend: Organizational manager and leaders, as well as anyone looking to increase their understanding of key business concepts, principles, and applications. Dec 3 (DN) 8:30-11:30 $99 Harvard Business Series: A Facebook “Friend” Request from the Boss: Too Close for Comfort HRCI This case draws from literature on self-presentation, leader-member exchange and developmental networks. How employees might react to a Facebook “friend” request from their supervisor is explained along with why they might react that way. Blog comments are examined to determine how individuals feel about such requests and determine whether their comments support any of the aforementioned theoretical frameworks. The case concludes with suggestions for how Facebook can be used in the workplace. Outcomes: Use Facebook positively at work Who Should Attend: Organizational manager and leaders, as well as anyone looking to increase their understanding of key business concepts, principles, and applications Nov 14 (DN), Dec 4 (AZ) 8:30-11:30 $99

* For $430 receive the seminar and 2-hour follow up coaching session on-site within the Denver metro area.

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 15

November-December 2014

303.894.6732 | registration@msec.org | MSEC.org

SUPERVISION Interpersonal Mastery: The Human Element The Human Element® Approach is supported by research-based analyses and built upon the belief that the success of an organization is determined by the quality of the relationships among its customers, managers, and employees. Leaders and teams succeed when they have the emotional and social intelligence, along with tools from this workshop, to be creative and focused. Tools from this workshop show them how. Outcomes: Advance your knowledge of human behavior in organizations to increase the success of your workplace. Who Should Attend: Executives, Managers, Team Leaders, Team Members, OD and Human Resources Professionals Nov 18-20 (DN) 8:30-4:30 $485 Introduction to Organizational Development: A Consultative Approach HRCI This class provides an overview of organizational development (OD) and the role of the OD practitioner. OD is a comprehensive approach that addresses the overall health of an organization. OD’s focus is to foster change that will more fully integrate individual needs with organizational goals, lead to greater organizational effectiveness through better utilization of resources, and provide more involvement of organization members in the decisions that directly affect them and their working conditions. Outcomes: Gain an overview of how to fulfill this important role at the workplace. (This class is a pre-requisite for the 2013 Organizational Development Certificate Program.) (Includes cost of assessment tool used in class)

Who Should Attend: Anyone who is interested in learning more about organizational development Nov 4 (DN) 8:30-4:30 $205

Leadership: Why Would Anyone Want to Follow You? ** This course combines the best of behavioral and neurological science and experiential learning to help individuals become socially and emotionally smarter. It provides a framework, methodology, scientifically validated assessment, and direct experience for building the personal and relationship competencies required for creating high-trust relationships. It is also an introduction to the multiple applications of the FIRO-based Elements of Awareness including personal and interpersonal effectiveness, improving customer service, and resolving conflict. (Follow-up coaching is available for an additional fee.) Outcomes: Motivate, inspire, and energize the workforce. Who Should Attend: Managers and Supervisors Nov 11-12 (DN) 8:30-4:30 $390

DEVELOPMENT

Managing Effective Meetings * Participants learn to structure, design, and hold effective meetings, by understanding meeting norms, positive meeting roles, and different types of meetings. Designing meetings, including setting objectives, building agendas, and meeting techniques will be discussed. Also reviewed is managing meetings and the role of the meeting manager, how to manage behaviors and difficult situations, and how to evaluate meetings. Outcomes: Get the most value from your meetings. Who Should Attend: Anyone who runs or participates in meetings Dec 9 (DN) 8:30-12:30 $125 Managing Multiple Priorities * This practical seminar helps participants prepare for change in managing tasks, beginning with analyzing multiple assignments, identifying major priorities, determining what is important, and understanding payoffs versus priorities. Breaking out of “crisis management” is a goal of the class, providing tactics for handling multiple workloads and organizational tools to help keep focused. Also discussed are avoiding major time wasters and managing conflicting priorities or colleagues. Outcomes: Become more organized, make choices, gain cooperation from others, and prioritize to achieve results. Who Should Attend: Managers and Supervisors and others juggling multiple tasks Nov 20-21 (DN) 8:30-4:00 $355 Motivating Employees from the Inside Out This workshop provides new insights and tools to identify what motivates participants, assess their motivational skills, and then determine what motivates employees. Also discussed are what tactics and techniques succeed and why some reward systems fail. Research showing that “intrinsic” rewards enhance commitment and energize individuals to keep performing at their best will also be reviewed. Outcomes: Make jobs more meaningful and rewarding and create more positive outcomes for the organization and employee. Who Should Attend: Managers and Supervisors Nov 5 (DN) 8:30-3:00 $175

Supervision classes continued on page 17

November-December 2014

DEVELOPMENT

SUPERVISION

Performance Management: Setting the Stage for Success HRCI This class provides the skills to manage employee performance as an ongoing process and ties the supervisory role to employee and organizational success. Participants learn the essential skills needed to set clear expectations and document key performance behaviors and results, as well as provide ongoing coaching and feedback to employees. Preparing and conducting the appraisal discussion for optimal results is also a part of this class. Outcomes: Manage employee performance as an ongoing process and tie it to employee and organizational success. Who Should Attend: Supervisors and Managers Nov 19 (DN) 8:30-4:00 $175

* The Supervision Certificate Program These classes can be taken as a part of the Supervisor certificate program. This program builds skills and knowledge on the following topics: motivation, communication, and employee development.

** The Advanced Supervision Certificate Program These classes can be taken as a part of the Advanced Supervision certificate program. As you continue to develop your management skills, this program offers the next step of advancement and expands your capacity to lead.

Project Management I: Foundations ** Participants use a realistic case study and exercises to provide handson use of the tools and techniques. There is a project management overview of the Project Management Institute (PMI), Project Management Body of Knowledge (PMBOK), and Project Initiation. Project Planning is discussed, which includes a management plan, a work breakdown structure, and the constraints of scope, cost, and schedule. Also explored are budgeting, staffing, reporting, and closing the project. Outcomes: Keep projects on schedule and reduce frustration with proper planning. Who Should Attend: Project managers, members of project teams, and managers of functional areas Nov 19-20 (DN) 8:30-4:30 $345 (Includes lunch) Supervision: Core Competencies * Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, enhance listening, and practice delivering effective feedback. Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results. Who Should Attend: Managers and Supervisors Nov 20-21 (DN), Dec 3-4 (CS), Dec 10-11 (DN) 8:30-4:30 $295

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 17

November-December 2014

303.894.6732 | registration@msec.org | MSEC.org

Sara Ross, Director of Innovation and Product Development at the Institute for Health and Human Potential, returns to MSEC bringing new material, her expertise, very popular approach, and groundbreaking content to present:

Building Your Leadership Reputation: A Blueprint To Activating Your Influence A strong, impactful, and positive reputation has an extraordinary effect on the amount of trust, credibility, respect, and ultimately on the influence a leader has with others, regardless of their title, role, or responsibility. Participants will learn how to: • leverage leadership style to build cultures of trust and collaboration, • develop a blue print for modeling accountability, • activate and apply their source of influence across an organization. Denver Botanic Gardens • $165 per person or $145 per person (3 or more from the same organization) $900 for corporate table of 8. Register now at MSEC.org

November-December 2014

STAFFING

CORE & STRATEGIC HUMAN RESOURCE TRAINING

Employee Handbooks: Revising or Developing * HRCI This seminar helps to develop a handbook reflective of an organization. Topics include the pros and cons of an employee handbook, preserving “at-will” employment, and reflecting the workplace culture. Also reviewed are an employee handbook versus a policy manual, what to include and what to exclude, appropriate style and language, and communicating and maintaining the handbook. Outcomes: Follow a clear process in order to develop or revise an employee handbook. Who Should Attend: HR Professionals responsible for the draft and upkeep of an employee handbook Den 5 (DN) 8:30-12:00 $125 Fundamentals of Human Resource Management: Key Steps in Getting Started HRCI This seminar is for those solely responsible for the operations of Human Resources, or as a refresher for professionals wanting to expand their knowledge. The role of linking human resources to business success is explored by examining recruiting and retention, orientation, recordkeeping, HR measurement, performance management, employment law, compensation, and benefits. Outcomes: Learn practical ways the Human Resource practitioner can contribute to the organization’s success. Who Should Attend: HR Professionals who are newer to the role Nov 4-5 (AZ), Dec 10-11 (DN) 8:30-4:00 $355

HR Strategic Planning: Building Organizational Capability * HRCI In this hands-on class, participants learn to create an HR strategic plan. It begins by exploring how organizations compete; we then discuss how they define success, as well their mission, vision, values, goals, and business strategy. Throughout the class we outline how to create an HR strategic plan and appropriate means to monitor and measure plan progress. This includes understanding and evaluating the business environment, aligning and integrating HR and organizational strategy, and analyzing current effectiveness and needs. Finally, problems are identified, and solutions are implemented. Outcomes: Create a plan to develop and sustain high performance that is in line with your organization’s mission, values, and goals. Who Should Attend: HR Professionals and Business Owners Nov 4 (DN) 8:30-4:00 $175

(Includes a copy of the MSEC Blue Book: Employment Law Resource)

Interviewing and Hiring I * HRCI This session is a step-by-step approach for planning, conducting, and evaluating a structured, behavioral interview. This interactive format combines lecture, video, exercises, and discussion. Participants follow an interview plan, analyze applications, conduct behavioral interviews, and select the best candidate. Outcomes: Ask effective, legally-compliant questions to successfully interview your next applicant. Who Should Attend: HR Professionals, Managers, and Supervisors Nov 20 (DN) 8:30-4:00 $175, Nov 20 (AZ) 8:30-Noon $125

HR Metrics and Analytics: Focusing on What is Important * HRCI Participants learn how to enhance HR’s value using data, statistics and analytics. In this session, participants will be provided with formulas and calculators and given the opportunity to apply measurement concepts to realistic business scenarios and problem solving activities. In this way, those attending learn the importance of HR metrics. They define measurement literacy, identify the right metrics, connect HR programs to productivity and profitability, and use data, formulas, and statistical tools to support strategy and drive change. Outcomes: Enhance HR’s value using data, statistics, and analytics. Who Should Attend: HR Managers and Professionals, Business Owners Nov 5 (DN), Nov 19 (CS), Dec 10 (FC) 8:30-4:00 $175

Orientation/Onboarding: Building A Positive Connection from Day One * HRCI In this class participants learn how to design a program that can engage new employees, increase job satisfaction, improve productivity and morale, and reduce turnover. Aligning program to business goals, creating a positive first impression, identifying key areas to cover, assigning roles and responsibilities, communicating for maximum impact, and evaluating program effectiveness are all covered in this session. Outcomes: Build on the initial enthusiasm of new employees and gain their long-term commitment. Who Should Attend: HR Professionals, Managers, and Supervisors Dec 17 (CS) 8:30-4:00 $175

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions 19

November-December 2014

303.894.6732 | registration@msec.org | MSEC.org

STAFFING PHR-SPHR Certification Study Program Boot Camp MSEC’s interactive study courses assist in preparing for the exam. The employment attorneys and HR professionals are all subject matter experts. Study materials include SHRM Learning System’s study guides on CD, on-line discussion groups, and thousands of practice test questions with explanations. Outcomes: In a concentrated time period, obtaining knowledge and information sufficient to take the PHR or SPHR exam successfully. Who Should Attend: HR Professionals interested in obtaining their HR Certification Nov 10-14 (DN), Nov 17-21 (FC) 8:30-4:30 $1,395 Recordkeeping for Human Resources * Participants learn why records are kept, what is kept, and for how long. The practical management of records is covered, along with regulatory and administrative concerns. Also included are whether to go paperless and what should be kept or discarded. Outcomes: Simplify the recordkeeping process at your workplace. Who Should Attend: HR Professionals who work with records on a daily basis Nov 13 (DN) 8:30-12:00 $125 HRCI

Recruiting: The Strategy and the Tactics * HRCI Participants develop a strategy, learn how to target and evaluate effective internal and external sources, and create an employee referral program. Also discussed are tactics every recruiter needs, using metrics, and a recruiting scorecard. Creative sourcing ideas including using social media are explored. Outcomes: Leverage employer branding to attract and engage candidates. Who Should Attend: HR Professionals responsible for recruiting Dec 3 (DN) 8:30-4:00 $175

Retaining and Engaging Employees: What Employees Really Care About * HRCI Participants learn to build effective programs and create an environment that values employees by exploring the many factors involved in an employee’s decision to stay or leave. Factors considered include key engagement issues, organizational culture, hiring practices, employee development, management practices, and total rewards. Outcomes: Develop effective engagement practices. Who Should Attend: HR Professionals, Managers, and Supervisors Nov 4 (DN) 8:30-Noon $125 Workforce Planning: Your Roadmap to the Future * HRCI Participants learn how to assess future human capital needs for a workforce plan. The strategic importance of workforce planning, aligning with goals, conducting an environmental scan, workforce analysis, and forecasting are covered topics. A gap analysis of human capital needs, creating and monitoring a plan, and measuring results are explored. Outcomes: Use a systematic approach to plan for your workplace needs. Who Should Attend: HR Professionals, Business Owners, Managers, and Supervisors Nov 12 (DN) 8:30-4:00 $175

* The Human Resource Certificate Program These classes can be taken as part of the Human Resource certificate program. It provides you with a foundation of practical information on key topics and expands your skills in the Human Resources field.

November-December 2014

MISSION CRITICAL

TECHNICAL TRAINING

Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org

NOVEMBER

Nov 3

SharePoint IT Admin 2013 Workshop Configuring Additional SharePoint Components

$450

8:00am - 4:00pm

Nov 4

Excel 2007/2010 Basic *

$179

1:00pm - 5:00pm

Nov 4

Excel 2013 Basic *

$179

8:00am - Noon

Nov 5

Excel 2007/2010 Intermediate *

$179

1:00pm - 5:00pm

Nov 5

Excel 2013 Intermediate *

$179

8:00am - Noon

Nov 6

Excel 2007/2010 Advanced *

$179

1:00pm - 5:00pm

Nov 6

Excel 2013 Advanced *

$179

8:00am - Noon

Nov 7

Excel 2013 Charts and Pivot Tables

$179

8:00am - Noon

Nov 7

Excel Formulas & Functions

$179

1:00pm - 5:00pm

Nov 10

Access 2007/2010 Basic *

$179

8:00am - 4:00pm

Nov 11

PowerPoint 2007/2010 Basic *

$179

8:00am - Noon

Nov 11

PowerPoint 2013 Basic *

$179

1:00pm - 5:00pm

Nov 12

PowerPoint 2007/2010 Intermediate

$179

8:00am - Noon

Nov 12

PowerPoint 2013 Intermediate

$179

1:00pm - 5:00pm

Nov 13

Project 2010 Advanced *

$179

8:00am - Noon

Nov 14

Project 2013 Basic *

$350

8:00am - 4:00pm

Nov 17

Project 2013 Advanced *

$350

8:00am - 4:00pm

Nov 18

SharePoint 2010 Level 1 *

$350

8:00am - 4:00pm

Nov 19

SharePoint 2010 Level 2 *

$350

8:00am - 4:00pm

Nov 20

SharePoint 2013 Level 1 *

$350

8:00am - 4:00pm

Nov 21

SharePoint 2013 Level 2 *

$350

8:00am - 4:00pm

* Held at the DTC Critical Systems Training Center location. ** Virtual class All other classes will be held at Downtown Denver Mission Critical Systems Training Center. See 2014 Training Catalog for addresses.

November-December 2014

303.894.6732 | registration@msec.org | MSEC.org

TECHNICAL TRAINING

MISSION CRITICAL

Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org

DECEMBER Dec 1

SharePoint IT Admin 2013 - 5 Days

$2,200

8:00am - 4:00pm

Dec 8

Word 2013 Basic *

$179

8:00am - Noon

Dec 9

Excel 2013 Basic *

$179

8:00am - Noon

Dec 9

Excel 2013 Intermediate *

$179

1:00pm - 5:00pm

Dec 10

Excel 2013 Advanced *

$179

8:00am - Noon

Dec 10

Excel 2013 Charts and Pivot Tables *

$179

1:00pm - 5:00pm

Dec 11

Access 2013 Basic *

$350

8:00am - 4:00pm

Dec 12

Project 2013 Basic *

$350

8:00am - 4:00pm

Dec15

SharePoint 2013 Level 1 *

$350

8:00am - 4:00pm

Dec 16

SharePoint 2013 Level 2 *

$350

8:00am - 4:00pm

MSEC Leadership Academies Turn your leadership training into transformational learning.

MSEC Leadership Academy Consultants work with organizations to create a customized leadership strategy, incorporating development options that gives leaders the knowledge, experiences, and accountability they need to be confident and successful. Development options include: • 360 Degree Assessment

• Mentoring

• Webinars

• Training

• Action Teams Assignments

• Application Assignments

• Cross Training

• Teaching Opportunities within the Organization

• Short-Term Experiences

• Living Leader Speakers

• Denison Culture Assessment

• Professional Executive Coaching

• Action Learning Sessions

For more information or to speak with a Leadership Academy Consultant, call 800.884.1328.

November-December 2014

PRSRT STD U S POSTAGE PAID DENVER, CO PERMIT NO. 552

1799 Pennsylvania Street Denver, CO 80203 MSEC.org

Optimize your training dollars with MSECâ&#x20AC;&#x2122;s Custom on-site classes. We will work with you in advance to tailor a program that specifically meets your business goal and training needs. And, deliver it right at your workplace. Key Benefits It is effective and efficient. On-site trainings ensure that employees are exposed to the same content at the same time. It is customized. The material is specific to your organization so information is pertinent to your business goals and practices. It is economical. If you have a number of employees that need training, an on-site can save you time and money. Our most requested topics for on-site training are: CUSTOMER RELATIONS

DIVERSITY IN THE WORKPLACE

HARASSMENT IN THE WORKPLACE

CONFLICT RESOLUTION

INTERVIEWING SKILLS

LEGAL ISSUES IN MANAGING EMPLOYEES

Contact MSEC at 800.884.1328 or email info@msec.org for more information.