MSEC
TRAINING GUIDE | NOVEMBER-DECEMBER 2015
MSEC — SUPPORTING TRAINING AND DEVELOPMENT
CONTENTS
NOVEMBERDECEMBER
2015 3-4
LEGAL COMPLIANCE
ON THE COVER MSEC has over 3,000 members, in 77 industries, representing nearly a million employees. This year the cover of our training guides will represent the diverse industries that choose MSEC as a business partner. We appreciate our members trust and confidence and are committed to making employers successful.
EDUCATION & GOVERNMENT
5 COMPENSATION & BENEFITS
7-10 PROFESSIONAL DEVELOPMENT
11-14
MSEC MEMBERSHIP MEETINGS Do you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us each month for a free breakfast, lunch, or webinar and learn how to maximize your membership.
MANAGEMENT & LEADERSHIP
15-16 HR MANAGEMENT WEBINAR - November 5, 10:00am-11:00am (MST)
17-18
LUNCH - December 10, 12:00pm-1:00pm
MISSION CRITICAL Technical Training
HR is evolving and we want to help. To support our members in their continuing quest for professional development, we are now a Preferred Provider for the new SHRM-CP and SHRM-SCP Certifications. Watch for more details! We will continue to offer HRCI credits as a Preferred Provider as well, just look for HRCI in the class descriptions.
NOTE Most classes listed are also available as an on-site. See MSEC 2015 Training Catalog for full class descriptions.
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November-December 2015
303.894.6732 | registration@msec.org | MSEC.org
TRAINING IN FOCUS MSEC remains committed to providing quality, innovative and convenient training for our membership. Our November-December training schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Training in Focus” section we will highlight a variety of classes. Be sure to peruse the whole guide so you don’t miss any of our great offerings!
GOING BACK TO SCHOOL Legal Issues for Supervisors and Managers page 3 Unemployment Insurance: Appeal Hearing Workshop page 4 Compensation Administration I—Base Pay Design and Development page 5 Communication Tools for Maximizing Performance, page 7 Project Management I: Foundations page 9 The Complete Supervisor Program page 11 Harvard Business Series: Trader Joe’s page 12
CERTIFICATE PROGRAMS MSEC offers 11 different certificate programs to help your managers and employees become well-rounded in their field of endeavor. Classes throughout this guide are marked with the colored dot below where appropriate.
• Advanced Supervision Certificate Program • Business Applications Certificate Program • Coaching Certificate Program • Communication Mastery Certificate Program • Employment Law Certificate Program • Human Resource Certificate Program • Professional Management Recognition Plaque • Strategic Human Resource Certificate Program • Supervision Certificate Program • Support Staff/Administrative Assistant Certificate Program • Trainer Certificate Program
THREE EASY WAYS TO REGISTER FOR MSEC CLASSES! 1. Call 303.894.6732 2. Email registration@msec.org 3. Go online to MSEC.org
FOLLOW MSEC (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO
November-December 2015
2
LEGAL COMPLIANCE COBRA in 2015 Workshop HRCI • This class will provide a strong working knowledge of the Consoliated Omnibus Budget Reconciliation Act (COBRA) to satisfy your compliance obligations. Know which plans are subject to COBRA, when COBRA must be offered, and what coverage is offered to whom and for how long. Also reviewed are the COBRA election process, premiums and payment, and required notices. Outcomes: Develop and follow a COBRA-compliant process. Who Should Attend: HR professionals, benefit and risk managers Dec 3 (DN) 8:30-11:30 $125 Drug and Alcohol: DOT/Federal Motor Carrier Drug and Alcohol Testing Regulations This class certifies supervisors for Department of Transportation (DOT) mandated drug and alcohol testing procedures, and includes determination of reasonable suspicion, and detection of physical, behavioral, speech, and performance indicators of alcohol and drug misuse. Policy considerations are reviewed, as well as acquiring drug and alcohol testing information from previous employers. Outcomes: Certification for detecting signs of misuse and follow proper procedures. Who Should Attend: All levels of management in the transportation industry Nov 6 (DN) 8:30-12:30 $125 FMLA: A Guide for Human Resources HRCI •• Participants gain needed information to comply with this law including “serious health condition,” employee notice requirements, and managing intermittent leave. Also discussed are administering attendance policies, military situations, and a review of policy requirements and FMLA forms. Outcomes: Successfully administer FMLA leaves at the workplace. Who Should Attend: HR Professionals and legal staff Nov 12 (AZ) 8:30-3:00 $175 Harassment Prevention for Managers and Supervisors HRCI •••• Participants learn about the meaning of the term “hostile work environment,” and the difference between inappropriate conduct and illegal harassment, along with how to respond properly and prevent retaliation claims. Especially helpful are strategies to reduce employer liability, what behavior may lead to illegal harassment, and how to prevent retaliation claims. Outcomes: Understand how to respond to and stop harassment at your workplace. Who Should Attend: HR professionals, managers, and supervisors Nov 17 (DN) 8:30-11:30 $125
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November-December 2015
I-9 Compliance HRCI New forms have new requirements! Fines are increasing and so is enforcement. This seminar covers the I-9 process including initial verification of work authorization, re-verification, correcting errors on I-9s, and conducting internal audits. Participants will also receive up-to-date information regarding worksite enforcement activities by Immigration and Customs Enforcement (ICE), E-Verify, and best practices for employment eligibility verification. Outcomes: Know everything you need to about I-9 compliance and filling out the new forms. Who Should Attend: HR and recordkeeping professionals Nov 16 (DN) 8:30-12:30 $125 Investigations in the Workplace: Two-Day Workshop HRCI This two-day workshop is a combination of interactive role playing, mock investigation practice, lecture, and group discussion. Participants practice issue-spotting, interview documentation, and strategies for handling all investigation issues. When, what, how, and why to investigate is covered, along with the structure and content of investigation reports. Outcomes: Follow clear practices to successfully conduct investigations. Who Should Attend: HR professionals, legal staff, and those responsible for investigations Nov 16-17 (DN) 8:30-4:00 $295 Legal Issues for Supervisors and Managers HRCI ••• This seminar reviews key federal and state laws affecting the employment decisions that managers and supervisors make. It walks participants through issues such as employment-at-will, and the importance of understanding employee handbooks. Also covered are legal topics relating to interviewing and selection, civil rights, safety issues, pay practices, and termination. (Includes a CD copy of the MSEC Blue Book: Employ¬ment Law Resource)
Outcomes: Make legally informed management decisions in managerial and supervisory roles. Who Should Attend: Managers and supervisors Dec 2 (DN) 8:30-4:00 $235
303.894.6732 | registration@msec.org | MSEC.org
LEGAL COMPLIANCE Managing the Ill or Injured Worker Under the ADA, FMLA, and Workers’ Compensation HRCI • This advanced seminar requires a knowledge of the Americans with Disabilities Act, Family and Medical Leave Act, and Workers’ Compensation Basics. Participants learn when a law is triggered, and what to do if more than one law applies. Additionally, the class will cover attendance, termination, compensation, benefit coverage, return-to-work, and light duty issues. Outcomes: Understand how the complex requirements of each law interact, and develop practical ways to address concerns. Who Should Attend: HR professionals, managers, and supervisors Dec 10 (DN) (AZ) 8:30-3:00 $175 National Labor Relations Act and Non-Union Workplaces, What You Don’t Know Can Hurt You HRCI Is the social media policy in your employee handbook an Unfair Labor Practice? If an employee is terminated, can the National Labor Relations Board force the organization to reinstate the employee or pay back pay? This half-day class focuses on labor laws, agency rules, and cases that apply to non-union workplaces, and will highlight current trends in NLRB policy and Unfair Labor Practices process. Outcomes: Protect your organization against claims non-union employers, including unfair labor practices, investigations and penalties, as well as how to prevent and defend against unfair labor practice charges. Who Should Attend: HR professionals, managers, supervisors, in-house counsel Nov 6 (DN) 8:30-12:00 $125 OSHA: Compliance and Enforcement—What You Need to Know HRCI This seminar will cover the Occupational Safety and Health Act of 1970 and who is affected; basic recordkeeping requirements; an introduction to the safety and health standards, including those most often cited by OSHA; inspections; penalties; and OSHA procedures when an employer has been issued a citation. Employers’ rights under OSHA will be discussed thoroughly, as well as the enforcement process from the notice to the inspection to the citations. Also covered with be safety and health self-audits. Outcomes: Know the basic requirements and employers’ rights under OSHA and how to handle an OSHA inspection. Who Should Attend: Health and safety personnel, including those dealing with any OSHA inspections Nov 20 (DN) 8:30-4:30 $175
Unemployment Insurance: Appeal Hearing Workshop HRCI • This fast-paced class will provide strategies for success at the appeal level and focus on hearing preparation. The initial claim response sets the stage for learning how to be prepared and organized for the hearing, and participants will learn the art of asking questions on direct and cross-examination, what is hearsay evidence, how to offer written evidence into the record, and how and when to object. Outcomes: Successfully represent the employer in an unemployment hearing. Who Should Attend: HR professionals, legal staff, managers, and supervisors Nov 5 (CS), Nov 10 (DN) 8:30-12:00 $125 Unions: Managing in a Union Environment— How To Manage, Discipline, and Terminate Union Employees HRCI For those managing in a union environment, this course helps to contend with conflicts between management rights and collective bargaining provisions, as well as establishing the seven elements of just cause. This course will teach effective grievance and arbitration administration, the dangers of inconsistent enforcement and “past practice,” Weingarten rights, and union representation, along with state and federal labor laws. Outcomes: Manage issues in a union setting with a focus on discipline and employee performance. Who Should Attend: HR professionals, managers, and supervisors in a union environment Dec 8 (DN) 8:30-12:00 $175 REVISED! Wage and Hour Workshop HRCI •• Learn what the laws cover and which industries are exempt, along with recordkeeping requirements, exemptions from overtime, and how to change status for those improperly classified as exempt. Also discussed are compensable hours of work-travel time, on-call, and training, alternative work weeks, compensation included in straight time and overtime calculation, and other topics covered by these laws. Outcomes: Understand wage laws and their numerous, counterintuitive regulations. Who Should Attend: HR professionals, legal staff, managers, and supervisors Nov 4 (DN) 8:30-4:00 $209
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO
November-December 2015
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COMPENSATION & BENEFITS Benefit Administration: Strategic Design and Execution HRCI • Through the use of hands-on strategic planning exercises, discussion, and lecture participants will apply total rewards strategies and a strategic planning approach to analyze benefit program strengths, needs, and competitiveness. Preparing a business case will be discussed as well as a plan for execution, which includes integrating and communicating new benefit programs. Outcomes: Gain the tools, skills and knowledge to effectively analyze, plan, implement, and evaluate benefit plans. Who Should Attend: HR generalists, benefit specialists, and administrators Nov 5 (DN) 8:30-4:00 $175 Compensation Administration I—Base Pay Design and Development HRCI •• This class will teach how to develop a Total Rewards philosophy and work with a compensation model that begins with job analysis and introduces internal job evaluation and external market pricing. In addition, elements including pay ranges and building a pay structure that focuses on business alignment will be covered. Hands-on exercises and group discussions assist participants in developing skills for creating, revising or maintaining base pay compensation plans. Outcomes: Understand compensation fundamentals and principles to apply in your workplace. Who Should Attend: HR professionals, compensation and benefit managers Dec 1-2 (DN) 8:30-3:30 $295
Have You Taken the Test? We Did, and We Passed! Looking for a study program to help with your SHRM-CP & SHRM-SCP? Look no further! Join us in Denver, November 4-6 for our 1-week intensive program, or call 800.884.1328 to find out how we can help!
Compensation Administration II: A Day in the Life of a Compensation Professional HRCI • Through discussion and hands-on exercises, participants gain additional practical and in-depth knowledge. Emphasis is placed on aligning pay decisions with business objectives, current talent acquisition, and retention strategies. Topics include legal concerns, data sources, collection methodology, and data analysis, job matching, realignment of jobs for appropriate fit. Also covered are compression and equity problems, and communication challenges. Outcomes: Develop enhanced compensation knowledge and flexibility by exercising problem-solving skills to address a series of real-life scenarios. Who Should Attend: Compensation professionals, supervisors, and managers who have taken the Compensation Administration I: Base Pay Design and Development class, or those who have a solid experience in compensation Dec 2 (FC) 8:30-4:30 $175
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November-December 2015
303.894.6732 | registration@msec.org | MSEC.org
HR Budget Checklist STAFFING Job Analysis Develop Job Descriptions Recruiting & Executive Search Pre-Employment Screening Employee Skill & Behavioral Testing Drug Testing FMLA HR Interim Staffing Immigration Services Career Transition Services
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COMPENSATION/BENEFIT The best way to stay on budget is to create a budget that is thorough and all inclusive. Use this handy checklist to prepare for your 2016 HR budget planning. Many items on the list are included in your MSEC membership. Others are available to MSEC members at a competitive market rate. Contact your MSEC staff representative today! Call us at 800.884.1328.
_____________________ Sta Member
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Direct Line
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Employee Pay & Benefits Compensation Plan Development Compensation Research Collective Bargaining Wage & Hour Audits Unemployment Compensation Benefits Program Audit
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STAFF DEVELOPMENT Training Needs Assessment Supervisory & Employee Training HR Training & Certification Conferences: Employment Law, HR, Benefit and Compensation Succession Planning Employee Engagement & Retention Strategy
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RISK/PERFORMANCE MANAGEMENT Full HR Audits & Functional Assessments I-9 Audits Custom Opinion Surveys Health & Safety Workers’ Compensation Insurance Legal Consultation/Representation Workplace Investigations Performance Management Strategy and Process Design
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RECORDKEEPING Affirmative Action Plans Legal Compliance Audits Federal & State Required Posters Employee Handbook & Policy Manual
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November-December 2015
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PROFESSIONAL DEVELOPMENT Assertiveness Training for Support Staff •• Participants gain the skills to face problems directly and resolve them quickly, handle stressful interpersonal situations effectively, and gain the confidence needed to make difficult decisions without creating resentment, anxiety, or guilt. This seminar focuses specifically on an overview of assertiveness, clarifying complicated issues, stating needs clearly, dealing effectively with criticism and rejection, handling anger and hostility, recognizing and stopping manipulative behavior, and resolving conflict responsibly. Outcomes: Successfully manage customers, clients, bosses, and co-workers. Who Should Attend: Support staff Dec 2-3 (DN) 8:30-4:00 $295 Brush-Up English Participants will have an overview of grammar, including the problems and pitfalls of modern language usage. These basics to be reviewed include parts of speech, subject–verb agreement, proper pronouns, and plurals and possessives. Participants will learn to punctuate with confidence by studying the proper use of commas, semicolon, colon, apostrophes, and question marks. Outcomes: Write and edit for clarity, emphasis, and grammatical correctness. Who Should Attend: Employees responsible for preparing, editing, or reviewing written communications Nov 12 (DN) 8:30-3:30 $395 (Includes lunch) Communicating In Difficult Situations for NonManagement Personnel •• In this workshop, non-management personnel are encouraged to use their own tough on-the-job situations to practice and apply the skills they will be taught. Participants learn the principles and choices for handling difficult situations and how people signal issues and resolve conflicts. The Information Wheel tool is used to resolve conflicts, build relationships and teach how to listen to gain critical information to manage the situation. Outcomes: Learn practical talking and listening tools and strategies that can be put to immediate use. Who Should Attend: Non-management and support staff personnel faced with difficult people and situations. Dec 15-16 (DN) 8:30-4:00 $345
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November-December 2015
Communication Feedback: Know Thyself • Each participant receives an individual personal style report based on surveys from five individuals they select plus themselves. This “self plus others” report format provides a comprehensive description including individualized concrete suggestions. This is the foundation for the class, allowing participants to learn how to recognize others’ communication preferences and build the skills to work effectively with all. (Pre-work is required—2 weeks advance registration required.) (Includes personal style report)
Outcomes: Understand how others perceive you and learn how to effectively adapt your communication. Who Should Attend: Managers, supervisors, and employees Nov 10-11 (DN) 8:30-4:00 $445
Communication Tools for Maximizing Performance ••• Participants improve their ability to understand people better, turn on or off emotions in different circumstances, and develop and maintain trust, rapport, and influence with others. How to deal with difficult people and situations by learning, thinking in an outcome oriented way, and discovering what is important to another person or group is explored. Also reviewed is how to gather and organize information systematically to clarify problematic situations and to identify clear goals. Outcomes: Put into action practical communication methods, skills, and techniques. (A follow up study guide is provided to practice the skills taught.) Who Should Attend: Managers and employees whose success depends on the ability to relate to others Dec 3-4 (DN) 8:30-3:30 $355 Conflict: Self-Management ••• This session begins by defining the nature of conflict and then addressing how to build skills for constructive resolution by creating an effective environment and developing compromises for mutual benefit. Participants learn about their personal response to conflict through the assessment of conflict styles, identifying alternative strategies, and conveying understanding.Outcomes: Understand conflict patterns and acquire skills for responding constructively to conflict. (Includes conflict style assessment)
Who Should Attend: Managers, supervisors, and employees Nov 18 (DN) 8:30-4:30 $175
303.894.6732 | registration@msec.org | MSEC.org
PROFESSIONAL DEVELOPMENT Customer Relations: Making the Connection •• Participants discover practical, ready-to-use ideas for various phases of customer interaction. Connecting with customers and anticipating their needs by adapting to varying communication styles and practicing positive language skills is explored, along with employing a 3-step method for handling difficult customer situations. Action steps to ensure a customer experience is positive, and critical follow-up steps are reviewed. Outcomes: Acknowledge customer needs and take the correct action in a variety of difficult situations. Who Should Attend: Anyone having direct or indirect customer contact Nov 17 (DN) 8:30-12:30 $125
Developing Presentation Skills •••• Participants will focus on skill-building by designing and delivering two presentations and receiving both class and instructor feedback. Presentations will be recorded. The principles of public speaking are explored including presentation design, style, and delivery techniques, and visual aids. There is time allotted for practice and feedback, impromptu presentations, informational presentations, persuasive presentations, and instructional presentations. Outcomes: Deliver an effective presentation to audiences ranging from peers to the executive management team. (*This three-day course provides practice and feedback, and all three days must be attended.)
Who Should Attend: Individuals with limited experience or those who wish to improve their confidence level in front of groups (Class size is limited to 10).
Developing and Maintaining Trust in the Workplace • This class is designed to help understand how to build trust and how that impacts relationships with your co-workers, managers, and customers. Participants explore the meaning of trust and measure individual skill levels in building trust. Participants develop strategic skills to build trust in the workplace, identify what trust is and its impact on the work environment, and use skills to rebuild trust and re-frame difficult messages. Outcomes: Increase skill levels in building trust through instruction, reflection, and class exercises. Who Should Attend: Employees wanting to develop more effective relationships with others Nov 17 (DN) 8:30-4:00 $175 Developing Interpersonal Communication Skills •••• This three-day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex communication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Outcomes: Develop an action plan to implement changes to communicate more effectively. Who Should Attend: Managers, supervisors, and employees Dec 1-3 (CS) 8:30-3:30 $420
Nov 10-12 (DN), Dec 7-9 (DN) 8:30-4:30
$490 (Includes lunch)
Diversity in the Workplace HRCI Participants are introduced to the concept of diversity through a cultural pursuit activity. Legal issues in cultural awareness , including a historical perspective, with a discussion of the spirit and letter of the law are reviewed, with an emphasis on personal issues in cultural awareness and reflections on personal experiences about difference through theories of difference and situational case studies. A review of illegal harassment is also a part of the seminar. Outcomes: Raise personal awareness of legal and personal aspects of communication in a diverse workforce. Who Should Attend: Anyone concerned with being successful in working with a diverse, rapidly-changing workforce. (This seminar is particularly effective as an on-site program tailored to an individual organization.)
Nov 10 (DN) 8:30-Noon
$125
Emotional Intelligence at Work •••• Emotional Quotient (EQ) is learning how to consciously utilize your emotions to create optimal results in your relationships with yourself and others. Time is spent building emotional literacy, recognizing pat¬terns, applying consequential thinking, and expanding key relation¬ship skills. Participants learn to develop the five EQ Competencis, including self-awareness, self-regulation, self-motivation, empathy, and relationship skills, and assess their own emotional intelligence through use of a comprehensive assessment. (Includes assessment) Outcomes: Raise your emotional quotient at work. Who Should Attend: Formal and informal leaders in organizations desiring greater effectiveness Nov 17 (AZ) 8:30-4:30 $225
CONTINUED
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO
November-December 2015
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PROFESSIONAL DEVELOPMENT Generations: Working Together HRCI ••• Participants will learn to recognize the unique needs of different generations in the workforce. The course will examine the impact of historical and cultural factors on generational outlook. Participants will be taught how to identify each generation’s preferences for communication, development, and work culture and practice adapting communication styles to interact more effectively with members of different generations. Outcomes: Build stronger teams by working more effectively with members of all generations. Who Should Attend: HR Professionals, managers, supervisors, and support staff Dec 10 (DN) 8:30-4:30 $175
Negotiation for Win/Win Results HRCI •• Do you have professional conversations involving conflicting needs and wants? Then, like it or not, you are engaging in negotiations. Participants experience all phases of the negotiation process including analysis, preparation, and discussion, through practical exercises and negotiating problems of varying degrees of difficulty. Mediation will also be analyzed and discussed. The approach of this seminar is to improve skills so that one’s interests are achieved while preserving the relationship between the parties. Outcomes: Gain a strong foundation in negotiation practices for effective results. Who Should Attend: Anyone negotiating on behalf of an employer Dec 1 (DN) 8:30-4:30 $175
GOAL! Get Organized at Last! • This class provides simple, easy-to-implement solutions to help you get control of workloads, contribute to the success of organizations, and increase value as an employee. Participants learn what to do with paper, manage email efficiently and effectively, learn Microsoft Out¬look tips and tricks, and how to reduce interruptions and distractions. Also covered are scheduling and prioritizing how to do important tasks first, and how to follow up on assignments effectively. Outcomes: Improve organizational skills and increase productivity. Who Should Attend: Managers and employees wanting to improve their organization skills at work Nov 10 (DN) 8:30-4:30 $245* * For $430 receive the seminar and 2-hour follow up coaching session on-site within the
Priority Management: Working Sm@rt with Microsoft Outlook (2013, 2010, 2007) Computers are not required, but we recommend participants bring their laptops. Participants learn how to use more efficient tools, reconfigure Outlook to improve productivity, manage email effectively, and turn the calendar into a planning tool. Also covered are using Outlook to delegate tasks, document important communications, and store and retrieve information. An optional second and third phase provides productivity coaching and ongoing support for additional charges. Outcomes: Turn Microsoft Outlook into a personal assistant to help get things done. Who Should Attend: Anyone with access to Microsoft Outlook Nov 11 (DN) 8:30-3:30 $395
(DN) metro area)
Group Facilitation Skills HRCI •••• This session begins by defining facilitation and distinguishing facilitation skills from the role of the facilitator. Participants learn the balance between leading and facilitating by practicing key facilitation skills and identifying and establishing group norms during facilitations. Skills including, observing group dynamics and learning intervention techniques in response are discussed, to help maintain an environment conducive to maximum interaction and productivity. Outcomes: Develop the observation and intervention techniques that make an effective facilitator. Who Should Attend: Trainers, supervisors, and managers Nov 5-6 (DN) 8:30-4:30 $295
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November-December 2015
•••
Project Management I: Foundations Participants use a realistic case study and exercises to provide handson use of the tools and techniques. There is a project management overview of the Project Management Institute (PMI), Project Management Body of Knowledge (PMBOK), and Project Initiation. Project Planning is discussed, which includes a management plan, a work breakdown structure, and the constraints of scope, cost, and schedule. Also explored are budgeting, staffing, reporting, and closing the project. Outcomes: Keep projects on schedule with proper planning and reduce frustration. Who Should Attend: Project managers, members of project teams, and managers of functional areas Nov 18-19 (DN) 8:30-4:30 $345
303.894.6732 | registration@msec.org | MSEC.org
PROFESSIONAL DEVELOPMENT Time Management for Support Staff: Creating Balance in Today’s Workplace • Participants learn effective tools for helping them manage their activities and priorities in a busy office. Time is spent clarifying values in order to spend more time on what matters most, defining what is likely to overwhelm the day, identifying personal and professional short- and long-term goals, establishing daily goals, prioritizing work to get the most important jobs done first, managing telephone interruptions, unraveling miscommunication and unclear directions, and creating an action plan to manage all the important roles and tasks. Outcomes: Identify short- and long-term priorities and spend less energy on time wasters and more time on important tasks. Who Should Attend: Support staff Dec 8 (DN) 8:30-4:00 $195 Train the Trainer HRCI •• This course begins by teaching the principles of adult learning and the training cycle. Participants then develop and deliver part of a training program. Videotaping is included in order to help participants understand how their style can be most effective. Note: Participants will give a 15-minute training module on the third day and may wish to bring a training program under development to class . (Includes lunch on days 2&3) Outcomes: Deliver training to groups of three or more effectively and efficiently, with confidence that comes from practice in a training environment. Who Should Attend: Those who prepare in-house training, deliver group training, or revise existing training packages. Dec 1-3 (DN) 8:30-4:30 $495
Workplace Respect This valuable course offers an opportunity to investigate some root causes of disrespect and unclear personal boundaries. Participants gain awareness and communication tools to create a better understanding of each person’s version of respect so that it can be mutually exchanged. Clarity about what it means to interact with co-workers in a respectful manner and how to more graciously ask for respect from them is covered. Outcomes: Use communication tools to create mutual understanding between co-workers. Who Should Attend: Any employee who would like to learn the behaviors to foster workplace respect. Dec 4 (DN) 8:30-12:30 $125 Write It Right Participants learn how to deliver error-free documents by avoiding common mistakes. Classic punctuation pitfalls and error hot spots are identified. Proofreading and working with speed and accuracy are stressed. Techniques for spotting typos are practiced. Formal and informal rules and advantages of each kind are discussed, as is the need to maintain a consistent level of formality. The possibility of writing in partnership with a colleague is explored. (Includes lunch) Outcomes: Develop specific skills necessary for proofreading and editing your own work as well as the work of others. Who Should Attend: Employees who have taken Brush-Up English, or employees who want to improve editing and reviewing skills Nov 17 (DN) 8:30-3:30 $220
Training Activities HRCI • Participants will have opportunities to experience an activity, debrief the activity, and then critique the exercise. A variety of activities will be explored from openers, simulations, and assessments to adventure initiatives and game formats. Discussion will include how the various types of activities can be adapted to meet the needs of your learners. Also discussed are the purpose of training activities and how to design effective activities. Outcomes: Prepare well-developed activities that promote learning to improve your training at work. (Includes a copy of Design your Own Games and Activities)
Who Should Attend: Individuals who design and deliver training Nov 19-20, (DN) 8:30-4:30 $375
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO
November-December 2015
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MANAGEMENT & LEADERSHIP Assertiveness Training for Managers This powerful two-day program will focus on examining different styles of communication, and appropriate applications of those styles. Participants will learn to ientify roadblocks to assertiveness in order to remove them. Three assessments are taken to determine participants’ degree of assertiveness, and those are used to build skills to boost self-confidence, achieve cooperation, provide effective feedback, and manage highly-charged situations. Outcomes: Leave with tools to use when leading others. Who Should Attend: Any leader wanting to be more effective when communicating with others Nov 12-13 (DN) 8:30-4:00 $295
The Complete Supervisor Program This week-long program takes supervisors through the life cycle of an employee. Interviewing skills, coaching, communication and feedback skills, and the legal issues of dealing with performance problems will be covered. The first two days are instructions in supervisory core competencies. The third day covers interviewing and hiring. The fourth day discusses legal issues in managing employees, and the last day is devoted to the topic of performance management. Outcomes: Understand the employee life-cycle through a holistic approach in learning. Who Should Attend: Managers and supervisors Nov2-6 (DN) 8:30-4:30 $765
Change Management: Building Resiliency HRCI ••• Change in the workplace is inevitable and a manager must lead their staff through changes. In this course, participants learn to differentiate between change and transition, use a three-phase transition model, and learn the action steps accompanying each phase of the model. Also discussed are the primary emotions and behaviors of people experiencing change, along with the information and support needed as people move through the change process. Outcomes: Build resiliency to manage yourself and others through necessary workplace changes. Who Should Attend: Managers, supervisors, leaders, or anyone managing change and transitions Nov 24 (DN) 8:30-12:30 $125
Conflict Strategies: Navigating Others Through Workplace Difficulties •• Participants identify appropriate intervention strategies, assess personal responses to conflict using a questionnaire, examine constructive and destructive responses to conflict, coach others in developing conflict management skills, and practice implementing a conflict facilitation model. Outcomes: Use critical conflict management tools to successfully navigate through conflict. (Includes Conflict Dynamics Profile assessment) Who Should Attend: HR professionals, managers, supervisors, and leaders Dec 8 (AZ) 8:30-4:30 $205
Communicating Effectively in Difficult Situations for Managers and Supervisors ••• In this class, participants learn to assess difficult situations, apply principles to handle complicated interpersonal matters, choose effective strategies for resolving difficulties, conduct one-to-one conversations, and process complicated team issues to bring about positive change. Participants receive their own I-SkillsZone workbook and a set of practical tools for learning and applying the I-SkillsZone system on the job. This includes a practical set of integrated maps, skills, and processes for dealing effectively with conflicted situations more collaboratively. Outcomes: Communicate effectively to improve productivity and results of your team. Who Should Attend: Managers and supervisors Nov 11-12 (DN) 8:30-4:00 $495 (Includes cost of workbook)
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November-December 2015
Harvard Business Series: Southwest Airlines (Encore) HRCI •• Why did Southwest Airlines’ model for low-cost air travel thrive while similar models for United Airlines and Delta Airlines failed? According to the author, it comes down to company culture, which is almost impossible to copy. The author defines culture as “the things that people in an organization do without thinking; often because of a precedent set by management”. As he shows, the roots of culture go very deep, and they lead companies like Southwest, Costco, and IBM to the top of their industries. Outcomes: View organizational culture through a strategic lens. Who Should Attend: HR professionals wanting a seminar focusing on strategic issues. Nov 6 (DN) 8:30-11:30 $125
303.894.6732 | registration@msec.org | MSEC.org
MANAGEMENT & LEADERSHIP Harvard Business Series: Trader Joe’s HRCI •• Based on a variety of metrics, Trader Joe’s ranked as one of the most successful grocers in the United States in 2013. Experts estimated that the company had the highest sales per square foot of any major grocery chain, even significantly higher than the top performer, Whole Foods. In 2013, Trader Joe’s faced several threats as larger chains such as Wal-Mart and Tesco had begun to open small-format stores that mimicked the Trader Joe’s approach. In addition, some analysts had begun to question whether Trader Joe’s was losing its authenticity and “quirky cool” as the firm had continued to grow and expand across the country. What should Trader Joe’s do to ensure continued growth? Outcomes: Understand strategic and operational components of a business challenge. Who Should Attend: Organizational managers and leaders, as well as anyone looking to increase their understanding of key business concepts, principles, and applications Dec 3 (DN) Dec 12 (AZ) 8:30-11:30 $125 Innovation in the Workplace •• This session teaches the four dimensions of creativity: fluency, flexibility, elaboration, and originality. Participants can expand their perspective, generate insights, and hatch new ideas for application. Techniques and approaches for generating innovative yet practical ideas for solving problems by focusing on real time challenges such as product development, process improvement, operational efficiencies, expanding market share, increasing revenue, cost reduction strategies, and customer care are explored. Outcomes: Enhance your ability to create and innovate. Who Should Attend: Managers and employees who work to foster a creative environment and stimulate innovation Nov 5 (AZ) 8:30-4:30 $175 Interpersonal Mastery: The Human Element® •• The Human Element® Approach is supported by research-based analyses and built upon the belief that the success of an organization is determined by the quality of the relationships among its customers, managers, and employees. Leaders and teams succeed when they have the emotional and social intelligence, along with tools from this workshop, to be creative and focused. Tools from this workshop show them how. Outcomes: Advance your knowledge of human behavior in organizations to increase the success of your workplace. Who Should Attend: Executives, managers, team leaders, team members, OD, and HR professionals Nov 17-19 (DN) 8:30-4:30 $485
Introduction to Organizational Development: A Consultative Approach HRCI This class provides an overview of organizational development (OD) and the role of the OD practitioner. OD is a comprehensive approach that addresses the overall health of an organization. OD’s focus is to foster change that will more fully integrate individual needs with organizational goals; lead to greater organizational effectiveness through better utilization of resources and provide more involvement of organization members in the decisions that directly affect them and their working conditions. Outcomes: Gain an overview of how to fulfill this important role at the workplace. (This class is a pre-requisite for the 2013 Organizational Development Certificate Program.) (Includes cost of assessment tool used in class)
Who Should Attend: Anyone who is interested in learning more about organizational development Nov 3 (DN) 8:30-4:30 $205
Lead Worker Training This seminar focuses on changing relationships for leads and group or team leaders, discussing the expectations and limitations of the position, and communication demands from employees and management. Participants learn the role of the lead worker and how to maximize the authority granted to lead workers. Communication skills are practiced, and instruction is offered to help engage employees and effectively train employees to complete necessary tasks. Outcomes: Understand the unique demands of a lead worker and perform more effectively. Who Should Attend: Leads, group leaders, work coordinators, and assistant supervisors Nov 24 (DN) 8:30-4:00 $175 Leadership: Why Would Anyone Want to Follow You? •••• This course combines the best of behavioral and neurological science and experiential learning to help individuals become socially and emotionally smarter. It provides a framework, methodology, scientifically validated assessment, and direct experience for building the personal and relationship competencies required for creating high-trust relationships. It is also an introduction to the multiple applications of the FIRO-based Elements of Awareness including personal and interpersonal effectiveness, improving customer service, and resolving conflict. (Follow-up coaching is available for an additional fee.)
Outcomes: Motivate, inspire, and energize the workforce. Who Should Attend: Managers and supervisors Nov 10-11 (DN) 8:30-4:30
$390
CONTINUED
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO
November-December 2015
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MANAGEMENT & LEADERSHIP Managing Effective Meetings •• Participants learn to structure, design, and hold effective meetings, by understanding meeting norms, positive meeting roles, and different types of meetings. Designing meetings, including setting objectives, building agendas, and meeting techniques will be discussed. Also reviewed is managing meetings and the role of the meeting manager, how to manage behaviors and difficult situations, and how to evaluate meetings. Outcomes: Get the most value from your meetings. Who Should Attend: Anyone who runs or participates in meetings Dec 8 (DN) 8:30-12:30 $125 Managing Multiple Priorities • This practical seminar helps participants prepare for change in managing tasks, beginning with analyzing multiple assignments, identifying major priorities, determining what is important, and understanding payoffs versus priorities. Breaking out of “crisis management” is a goal of the class, providing tactics for handling a multiple workload and organizational tools to help keep focused. Also discussed are avoiding major time wasters and managing conflicting priorities or colleagues. Outcomes: Become more organized, make choices, gain cooperation from others, and prioritize to achieve results. Who Should Attend: Managers and supervisors and others juggling multiple tasks Nov 19-20 (DN) 8:30-4:00 $355 Motivating Employees From the Inside Out This workshop provides new insights and tools identify what motivates participants, and assess their motivation skills, and then determining what motivates employees. Also discussed are what tactics and techniques succeeed and why some reward systems fail. Research showing that “intrinsic” rewards enhance commitment and energize individuals to keep performing at their best will also be reviewed. Outcomes: Make jobs more meaningful and rewarding and create more positive outcomes for the organization and employee. Who Should Attend: Managers and supervisors Nov 5 (DN), Nov 18 (CS) 8:30-3:00 $175
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November-December 2015
Orientation/Onboarding: Building A Positive Connection From Day One HRCI • In this class participants learn how to design a program that can engage new employees, increase job satisfaction, improve productivity and morale, and reduce turnover. Aligning program to business goals, creating a positive first impression, identifying key areas to cover, assigning roles and responsibilities, communicating for maximum impact, and evaluating program effectiveness are all covered in this session. Outcomes: Build on the initial enthusiasm of new employees and gain their long-term commitment. Who Should Attend: HR professionals, managers, and supervisors Dec 10 (CS) 8:30-4:00 $175 Performance Management: Setting the Stage for Success HRCI ••• This class provides the skills to manage employee performance as an ongoing process and ties the supervisory role to employee and organizational success. Participants learn the essential skills needed to set clear expectations and document key performance behaviors and results, as well as provide ongoing coaching and feedback to employees. Preparing and conducting the appraisal discussion for optimal results is also a part of this class. Outcomes: Manage employee performance as an ongoing process and tie it to employee and organizational success. Who Should Attend: Supervisors and managers Nov 18 (DN) 8:30-4:00 $175 Retaining and Engaging Employees: What Employees Really Care About HRCI • Participants learn to build effective programs and create an environment that values employees by exploring the many factors involved in an employee’s decision to stay or leave. Factors considered include key engagement issues, organizational culture, hiring practices, employee development, management practices, and total rewards. Outcomes: Develop effective engagement practices. Who Should Attend: HR professionals, managers, and supervisors Nov 3 (DN) 8:30-Noon $125
303.894.6732 | registration@msec.org | MSEC.org
MANAGEMENT & LEADERSHIP Supervision: Core Competencies • Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, enhance listening, and practice delivering effective feedback. Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results. Who Should Attend: Managers and supervisors Nov 4-5 (FC), Nov 19-20 (DN) 8:30-4:30 $295 Dec 9-10 (DN), Dec 15-16 (CS) Supervision: Your First 90 Days—How to Survive This is a great course for those new to supervision. In this hands-on course, participants explore the differences between managing and leading. A Supervisory Skills assessment is used to find gaps in select leadership skills, including guiding and organizing the work, developing staff, and managing performance and relationships. Outcomes: Leave the class with an action plan to implement when returning to the workplace. (Participants use a “Supervisory Skills Assessment”)
Who Should Attend: New managers and supervisors Nov 12 (CS) 8:30-4:30
$175
Introducing MSEC’s All New Leadership Development Program for 2016 Join us to learn more about The Intentional Leader Free Preview Breakfast October 27, 2015 • 8:00–10:00am MSEC Denver • 1799 Pennsylvania St. • Denver To register, call 800.884.1328 or go to MSEC.org.
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO
November-December 2015
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HR MANAGEMENT Employee Handbooks: Revising or Developing HRCI • This seminar helps to develop a handbook reflective of an organization. Topics include the pros and cons of an employee handbook, preserving “at-will” employment, and reflecting the workplace culture. Also reviewed are an employee handbook versus a policy manual, what to include and what to exclude, appropriate style and language, and communicating and maintaining the handbook. Outcomes: Follow a clear process in order to develop or revise an employee handbook. Who Should Attend: HR professionals responsible for the draft and upkeep of an employee handbook Dec 4 (DN) 8:30-12:00 $125
Webinar Series! Important Issues in Human Resources— Seven Steps to Selecting a Software Solution Strategic investments in HR technology solutions can fuel business growth; but keeping up with the shifting landscape can be overwhelming. In this webinar, participants will examine a step-by-step method to look for, and select, a solution that addresses the biggest problem areas of their organization. Outcomes: Be able to select an appropriate software solution Who Should Attend: HR professionals interested in software analysis and solutions Nov 11 12:00-1:00 MDT $159 per line
Fundamentals of Human Resource Management: Key Steps in Getting Started HRCI • This seminar is for those solely responsible for the operations of Human Resources, or as a refresher for professionals wanting to expand their knowledge. The role of linking human resources to business success is explored by examining recruiting and retention, orientation, recordkeeping, HR measurement, performance management, employment law, compensation, and benefits. (Includes a copy of the MSEC Blue Book:
Interviewing and Hiring I HRCI ••• This session is a step-by-step approach for planning, conducting, and evaluating a structured, behavioral interview. This interactive format combines lecture, video, exercises, and discussion. Participants follow an interview plan, analyze applications, conduct behavioral interviews, and select the best candidate. Outcomes: Ask effective, legally-compliant questions to successfully interview your next applicant. Who Should Attend: HR professionals, managers, and supervisors Nov 19 (DN), Nov 19 (AZ) (8:30-12:00) 8:30-4:00 $175
Employment Law Resource)
Outcomes: Learn practical ways the human resource practitioner can contribute to the organization’s success. Who Should Attend: HR Professionals who are newer to the role Nov 3-4 (AZ), Dec 9-10 (DN) 8:30-4:00 $355
HR Strategic Planning: Building Organizational Capability HRCI • In this hands-on class, participants learn to create an HR strategic plan. It begins by exploring how organizations compete; we then discuss how they define success, as well their mission, vision, values, goals, and business strategy. Throughout the class we outline how to create an HR strategic plan and appropriate means to monitor and measure plan progress. This includes understanding and evaluating the business environment, aligning and integrating HR and organizational strategy, and analyzing current effectiveness and needs, Finally, problems are identified, and solutions are implemented. Outcomes: Create a plan to develop and sustain high performance that is in line with your organization’s mission, values, and goals. Who Should Attend: HR professionals and business owners Nov 3 (DN) 8:30-4:00 $175
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November-December 2015
Performance Appraisal Design: A Strategic Approach for Improving Results HRCI • This class provides the tools needed to define, develop, and implement a customized performance appraisal program. Participants learn how to develop a system that focuses individual and organizational efforts to achieve a competitive advantage. A step-by-step toolkit is provided to design the system, including the form. Assessing the culture and business context and integrating performance appraisal is covered, along with designing a customized tool and measuring cost effectiveness. Outcomes: Measure employees’ performance and link that to business goals. Who Should Attend: HR professionals, business owners, managers, and supervisors Nov 4 (DN) 8:30-4:00 $175
303.894.6732 | registration@msec.org | MSEC.org
HR MANAGEMENT PHR-SPHR Certification Study Program Boot Camp MSEC’s interactive study courses assist in preparing for the exam. The employment attorneys and HR professionals are all subject matter experts. Study materials include SHRM Learning System’s study guides on CD, on-line discussion groups, and thousands of practice test questions with explanations. Outcomes: In a concentrated time period, obtaining knowledge and information sufficient to take the PHR or SPHR exam successfully. Who Should Attend: HR Professionals interested in obtaining their HR Certification Nov 16-20 (DN), Nov 16-20 (FC) $1,395 (Mon-Thur 8-5, Fri 8:00-12:00) 8:30-4:30
Workforce Planning: Your Roadmap to the Future ••• Participants learn how to assess future human capital needs for a workforce plan. The strategic importance of workforce planning, aligning with goals, conducting an environmental scan, workforce analysis, and forecasting are covered topics. A gap analysis of human capital needs, creating and monitoring a plan, and measuring results are explored. Outcomes: Use a systematic approach to plan for your workplace needs. Who Should Attend: HR professionals, business owners, managers, and supervisors Nov 11 (DN) 8:30-4:00 $175
Recordkeeping for Human Resources HRCI •• Participants learn why records are kept, what is kept, and for how long. The practical management of records is covered, along with regulatory and administrative concerns. Also included are whether to go paperless, and what should be kept or discarded. Outcomes: Simplify the recordkeeping process at your workplace. Who Should Attend: HR professionals who work with records on a daily basis Nov 12 (DN) 8:30-12:00 $125 SPHR Strategic Recertification Program: Track A HRCI As a preferred provider for the HR Certification Institute (HRCI), this MSEC offering is one of two separate tracks pre-approved to meet the strategic requirement. Track A includes Compensation Administration: Beyond Base Pay (pre-requisite class in base pay design or solid experience recommended); Benefit Administration: Strategic Design and Execution; and a Harvard Business Series case. (This bundled packages is offered at a discounted rate. Each of these courses can be taken separately.)
Outcome: Maintain the HRCI credits and training you need to keep your certification. Who Should Attend: HR professionals looking for HRCI re-certification credits Nov 4-6 (DN) 8:30-4:30 Day 1-2, 8:30-11:30 Day 3 $375
SHRM-CP and SHRM-SCP Study Program: One-Week Intensive
Looking for a study program to help with your SHRM-CP & SHRM-SCP? Look no further! Join us for our one-week intensive program. Nov 2-6 Nov 2-5 8:30-4:00, Nov 6 8:30-Noon
$1,395
(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO
November-December 2015
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TECHNICAL TRAINING
MISSION CRITICAL
Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org
NOVEMBER Nov 4
Excel 2010 Charts & Pivot Tables *
$179
8:00am-Noon
Nov 4
Excel Intermediate *
$179
1:00-5:00pm
Nov 5
Excel Advanced *
$179
1:00-5:00pm
Nov 5
Excel Basic *
$179
8:00am-Noon
Nov 12
Access Advanced
$350
8:00am - 4:00pm
Nov 12
PowerPoint 2013 Basic *
$179
8:00am-Noon
Nov 16
Project Basic
$350
8:00am - 4:00pm
Nov 16
SharePoint 2013 Level 1 *
$350
8:00am - 4:00pm
Nov 17
SharePoint 2013 Level 2 *
$350
8:00am - 4:00pm
Nov 18
Excel Intermediate
$179
8:00am-Noon
Nov 18
PowerPoint Advanced
$179
1:00-5:00pm
Nov 20
PowerPoint Intermediate *
$179
8:00am-Noon
FREE! MSEC Lunch and Learn: Why Word is Driving You Crazy and How to Fix it Are there things in word that drive you crazy, that you just wish would work the way you want? Sometimes Word seems to get in the way more than help, but with this session, you will learn how to master those frustrating items, to make word behave the way you want it to. • Tabs • Paragraph formatting • Bullets • Styles Nov 2 (DN) 11:45-1:00
• Tables • Pictures • Headers & Footers FREE
* Held at the DTC Critical Systems Training Center location. ** Virtual class. See 2015 Training Catalog for addresses.
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November-December 2015
303.894.6732 | registration@msec.org | MSEC.org
TECHNICAL TRAINING
MISSION CRITICAL
Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org
DECEMBER Dec 3
Excel Advanced
$179
8:00am-Noon
Dec 3
Excel Intermediate
$179
1:00-5:00pm
Dec 4
Excel Basic
$179
8:00am-Noon
Dec 7
Visio 2013 Basic *
$179
8:00am-Noon
Dec 7
Word Advanced *
$179
1:00-5:00pm
Dec 9
Project Advanced
$350
8:00am - 4:00pm
Dec 14
Excel Advanced *
$179
1:00-5:00pm
Dec 14
Excel Basic *
$179
8:00am-Noon
Dec 15
Excel 2013 Charts and Pivot Tables *
$179
1:00-5:00pm
Dec 15
Excel Intermediate *
$179
8:00am-Noon
Dec 16
SharePoint 2013 Level 1
$350
8:00am - 4:00pm
Dec 17
SharePoint 2013 Level 2
$350
8:00am - 4:00pm
Dec 17
Project Basic *
$350
8:00am - 4:00pm
* Held at the DTC Critical Systems Training Center location. ** Virtual class. See 2015 Training Catalog for addresses. (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO
November-December 2015
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PRSRT STD U S POSTAGE PAID DENVER, CO PERMIT NO. 552
1799 Pennsylvania Street Denver, CO 80203 MSEC.org
Are you a 501(c)3 nonprofit looking to grow your leadership capacity? If so, join MSEC for the third year of the Nonprofit Leadership Institute! Initially founded as a partnership between MSEC, The Daniels Fund and Rose Community Foundation, the NLI exists to develop the leaders today’s nonprofits will need in order to be successful in the future. This intensive nine-month program provides a combination of training, coaching, and on-the-job application creating an engaging and impactful developmental experience. Please contact us at 800.884.1328 or email NLI@msec.org to request an information packet.