October 2013 MSEC Training Guide by MSEC

MSEC Training Guide | October 2013

Strengthen Your Skills. Get Training!

Contents Legal Com plian ce

MSEC Membership Webinar

Employment Law & Labor Relations Issues

Do you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us for a free webinar and learn how to maximize your membership.

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com pensation & benefits

Healthcare reform learnin g zone

Oct 10, 10:00am-11:00am (MDT)

development

Support & Administrative Satff

development Communication

3 Easy Ways to Register for MSEC Cl asses!

8-9

development

1. Call 303.894.6732

Training & Personal Development

10-11

2. Email registration@msec.org

development

3. Go Online MSEC.org

Supervision

12-15

staffin g

Core & Strategic Human Resource Training

Follow MSEC

16-17

mission critical Technical Training

October 2013

Most classes listed are also available as an on-site. See MSEC 2013 Training Catalog for full class descriptions.

303.894.6732 | registration@msec.org | MSEC.org

Training in Focus MSEC remains committed to providing quality, innovative and convenient training for our membership. Our October training schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Focus in Training” section we will suggest a variety of classes and recommend who might benefit the most from attending them. Be sure to peruse the whole guide so you don’t miss any of our great offerings!

Advanced employment law classes Managing the Ill or Injured Worker under the ADA, FMLA, and Workers’ Compensation p 3 Webinar! Critical Issues in Employment Law— ADA: Reasonable Accommodation and the Interactive Process p 4 Affirmative Action Workshop: An Introduction p 5

SKILLS YOU CAN USE Negotiation for Win/Win Results p 3 Performance Documentation Skills for Supervisors p 4 Payroll Administration: The Ins and Outs p 6 Business Writing for Support Staff p 7 Communication Tools for Maximizing Performance p 8 The Selling Solutions Mind-Set p 10 Project Planning: Using Logic Models to Facilitate Projects p 12 Eye on Leadership Conference p 13 Business Basics p 14 Performance Appraisal Design: A Strategic Approach for Improving Results p 16

October 2013

legal compliance

employment law & labor relations issues

Revised! Legal Issues in Managing Employees for Supervisors and Managers * HRCI Who Should Attend: Managers and Supervisors Class Description: This seminar reviews key federal and state laws affecting the employment decisions that managers and supervisors make. It walks participants through issues such as employment-at-will, and the importance of understanding employee handbooks. Also covered are legal topics relating to interviewing and selection, civil rights, safety issues, pay practices, and termination. Anticipated Outcomes: Make legally informed management decisions in managerial and supervisory roles. Oct 1 (DN), Oct 3 (AZ), 8:30-4:00 $235 Oct 29 (GJ), Oct 30 (GR)

Managing the Ill or Injured Worker under the ADA, FMLA, and Workers’ Compensation * HRCI Who Should Attend: HR Professionals, Managers, and Supervisors Class Description: This advanced seminar requires a knowledge of the Americans with Disabilities Act, Family and Medical Leave Act, and Workers’ Compensation Basics. Participants learn when a law is triggered, and what to do if more than one law applies. Additionally, the class will cover attendance, terminat ion, compensation, benefit coverage, return-to-work, and light duty issues. Anticipated Outcomes: Understand how the complex requirements of each law interact, and develop practical ways to address concerns. Oct 7 (DN), 8:30-3:00 $175 Upcoming Date - Dec 10 (AZ)

(Includes a copy of the MSEC Blue Book: Employment Law Resource)

Upcoming Dates - Nov 1 (CS), Dec 2 (DN)

Negotiation for Win/Win Results ** HRCI Who Should Attend: Anyone negotiating on behalf of an employer Class Description: Do you have professional conversations involving conflicting needs and wants? Then, like it or not, you are engaging in negotiations. Participants experience all phases of the negotiation process including analysis, preparation, and discussion, through practical exercises and negotiating problems of varying degrees of difficulty. Mediation will also be analyzed and discussed. The approach of this seminar is to improve skills so that one’s interests are achieved while preserving the relationship between the parties. Anticipated Outcomes: Gain a strong foundation in negotiation practices for effective results. Oct 1 (DN), 8:30-4:00 $175 Upcoming Date - Dec 3 (DN)

Americans with Disabilities Act: Managing Disabilities in the Workplace * HRCI Who Should Attend: HR Professionals, Legal Staff, Managers and Supervisors Class Description: Many employers are wondering if there is anyone who is not disabled under the new law, and this course provides that answer along with other important aspects. These include why it is important to properly identify the essential functions of a job, how to engage in the interactive process and identify potential accommodations, when an accommodation is “reasonable,” and what to do if there is no reasonable accommodation. Anticipated Outcomes: Effectively respond to employees with disabilities and maintain a productive workplace. Oct 3 (DN), 8:30-12:00 $125

Investigations in the Workplace * HRCI Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Class Description: This class guides participants through the entire investigation process beginning with the notice of an issue, how to define it, and how to determine the employer’s responsibilities. Next is a discussion on planning the investigation, interviewing those with knowledge, and evaluating the evidence, including assessing credibility, communicating findings, and taking action. Anticipated Outcomes: Recognize when an investigation is needed and how to proceed. Oct 8 (DN), 8:30-4:00 $175 Discrimination in the Workplace: The Law of EEO * HRCI Who Should Attend: HR Professionals, Managers and Supervisors Class Description: This is an overview of federal and state civil rights laws, along with practical tips employers can implement to reduce exposure for discrimination charges. Participants apply a knowledge of EEO law to real-life scenarios, after learning what constitutes employment discrimination. Preventing claims and responding to employee complaints are also discussed, along with how to protect against retaliation complaints and recent legal developments in discrimination law. Anticipated Outcomes: Understand EEOC processes and theories of discrimination to prevent claims. Oct 9 (DN), 8:30-3:30 $175

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 3

October 2013

303.894.6732 | registration@msec.org | MSEC.org

employment law & labor relations issues Unemployment Insurance: Challenging Claims and Controlling Costs * HRCI Who Should Attend: HR Professionals, Legal Staff, Managers and Supervisors Class Description: In this session participants will learn who is covered by unemployment insurance, when benefits are awarded, and strategies for lowering unemployment costs. The administrative procedures, including how to respond to the claim, are reviewed and participants engage in a mock appeal hearing where they learn the hearing officer’s decision and rationale. Anticipated Outcomes: Effectively protest unemployment claims and ultimately minimize costs. Oct 10 (CS), 8:30-4:00 $175 Performance Documentation Skills for Supervisors * HRCI Who Should Attend: Managers and Supervisors, HR Professionals Class Description: Participants will learn a simple performance documentation process and understand its importance in preventing legal claims. Using proven techniques, participants will practice writing and maintaining job-related performance documentation. The seminar will focus on how the current legal climate affects supervision, as well as the “how-to’s” of documenting employee actions. Anticipated Outcomes: Develop strong practices, follow a clear process, and avoid potential pitfalls when documenting discipline. Oct 15 (DN), 8:30-12:00 $125 Oct 28 (GJ), Oct 30 (8:30-12:00) (AZ) Drug and Alcohol: Substance Abuse—Detection, Drug Testing, and Policy Development HRCI Who Should Attend: Managers, Supervisors, and Driver Supervisors Class Description: Participants learn important considerations, the type of testing best for the workforce, how to draft and communicate an effective policy, FMLA and ADA testing policy issues, and how to deal with abuse at work, including documenting changes in performance and behavior, coaching, counseling, and correcting behavior. Anticipated Outcomes: Detect the signs of substance abuse and handle it when it happens at your workplace. This session meets the DOT requirements for driver supervisors. Oct 16 (DN), 8:30-12:00 $125 Upcoming Dates - Nov 14 (FC), Nov 20 (AZ)

HIPAA: Health Insurance Portability and Accountability Act * HRCI Who Should Attend: HR Professionals, Benefit and Risk Managers Class Description: This is an overview of the privacy rules and portability requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the HITECH Act from a Human Resource perspective. The session will review key terms

legal compliance

under the rules, including Protected Health Information (PHI), covered entities, and business associates. Also discussed are special enrollment rights, certificates of creditable coverage, and security requirements including reporting requirements for security breaches. Anticipated Outcomes: Apply a clear understanding of legal requirements to workplace circumstances. Oct 18 (DN), 8:30-12:15 $125

Garnishments and Income Withholding Orders * HRCI Who Should Attend: HR Professionals, Payroll Staff Class Description: Garnishments and other orders are complicated. This class teaches what a valid garnishment is and what types of garnishments attach to employee wages. It also covers how forms of garnishments differ from one another, discusses tax levies and student loan garnishments, and reviews employer obligations for health insurance and national medical support orders. Anticipated Outcomes: Respond to garnishments and income assignments properly. Oct 22 (DN), 8:30-3:00 $175 Webinar! Critical Issues in Employment Law—ADA: Reasonable Accommodation and the Interactive Process Who Should Attend: Managers, Supervisors and HR Personnel Class Description: With the passage of the ADA Amendments Act, experts agree that the next ADA battleground will be the issue of accommodating employee disabilities in the workplace. How far does an employer have to go? When is an accommodation reasonable? What does an employer need to do to satisfy the interactive process? Anticipated Outcomes: Examine the concepts of the interactive process, reasonable accommodation and its defenses. Oct 24, 1:00-2:00 (MDT) $159 per line Workers’ Compensation: The Advanced Workshop HRCI Who Should Attend: Workers’ compensation specialists and anyone with workers’ compensation responsibilities Class Description: This session provides managers and administrators with information to properly manage injured workers in order to maintain productivity within the bounds of the Colorado Workers’ Compensation Act. Participants learn answers to common problems surrounding the management of workers’ compensation claims, including return to work solutions, leave policies, who is and is not an independent contractor, terminating the injured worker to avoid retaliation, doctor appointments, recreational activities, and cost containment. Anticipated Outcomes: Administering complex claims and tackle day-to-day issues. Oct 25 (DN), 8:30-12:30 $125 Employment Law classes continued on page 5

October 2013

legal compliance

employment law & labor relations issues

OSHA: Recordkeeping Requirementsâ&#x20AC;&#x201D;How Do They Affect You? HRCI Who Should Attend: Personnel responsible OSHA forms 300, 300-A and 301, and medical/exposure records Class Description: This seminar covers proper recording of injuries and illnesses and reviews the major recordkeeping requirements. OSHA recordkeeping is complicated. If done well, it can set a positive tone for OSHAâ&#x20AC;&#x2122;s review of an organization. Participants will learn how to create a good impression by learning why recordkeeping is necessary, who must recordkeep, the criteria and classifications for recordable injuries and illnesses, and how to fill in OSHA forms 300, 300-A and 301. Anticipated Outcomes: Manage your records properly and with confidence. Oct 29 (DN), 8:30-3:30 $175 Affirmative Action Workshop: An Introduction * HRCI Who Should Attend: EEO managers and all responsible for compliance Class Description: Organizations with government contracts or subcontracts in excess of $50,000 and with 50 or more employees, and financial institutions need to develop and maintain an affirmative action plan. This session provides fundamentals, describing who is required to have a plan, compliance requirements, parent and subsidiary issues, and the internet applicant rule. Participants learn about statistical reports, workforce analyses, adverse impact plans, action-oriented programs, compliance reviews, hiring, and compensation issues. Anticipated Outcomes: Take appropriate steps before your organization is confronted with a DOL audit. Oct 29-30 (DN), 8:30-4:30 (day 1) $250 8:30-12:00 (day 2)

* The Employment Law Certificate Program These classes can also be taken as part of the Employment Law certificate program. This certificate is designed to help you with a clear framework of laws impacting the workplace.

**The Labor Relations Certificate Program These classes can also be taken as part of the Labor Relations certificate program. This program is for those who want a deeper understanding of labor law and union issues.

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 5

October 2013

303.894.6732 | registration@msec.org | MSEC.org

compensation & benefits Benefit Administration: The Basics from A to Z HRCI Who Should Attend: HR Generalists, new Benefit Specialists, and anyone wanting an update Class Description: Participants learn the basic concepts of employersponsored benefits including health and welfare, retirement, and medical reimbursement plans. The course includes up-to-date and relevant basic design, legal, and administrative considerations. Individuals participate in skill-building exercises to enhance their understanding of the material, including the role of benefits in a total rewards strategy, design concepts, funding, mandated benefits, and compliance with federal laws, including health care reform. Anticipated Outcomes: Understand basic design concepts regarding benefit administration, from retirement to health, and medical spending programs. Oct 1-2 (CS), Oct 24-25 (DN), 8:30-4:00 $295 Payroll Administration: The Ins and Outs Who Should Attend: HR Professionals and those overseeing payroll operations Class Description: Participants learn the basic concepts of the payroll field, including administration, new employee on-boarding, and recordkeeping. Common pitfalls to avoid such as mishandling W4’s and miscalculating an employee’s regular rate are discussed. Participants gain an understanding of how the payroll function affects and is affected by other parts of the organization including orientation and benefit administration. Anticipated Outcomes: Gain insight and working knowledge of day-to-day payroll administration. Oct 11 (DN), 8:30-12:00 $125

Your Prescription for Health Care Reform Compliance

If we have learned anything from health care reform it’s that each company must perform an individual assessment of the regulation’s impact to ensure the best possible outcome. We also know that the requirements of the Patient Protection and Affordable Care Act or PPACA have overwhelmed many employers as they work to understand and calculate potential penalties and chart a course to full compliance. To assist employers in their efforts to fully understand and comply with the important provisions of health care reform, MSEC has developed the Health Care Reform Assessment.

To find out what is included in th eassessment, and how to start, call 800.884.1328 or email lr@msec.org for more information.

October 2013

development

support & administrative staff

Practical Problem Solving for Support Staff * Who Should Attend: Administrative and Support Staff Class Description: Participants assess their problem-solving style and choose the mode most appropriate to the problem. Participants will learn to identify the real problems and avoid wasting time, money, and energy on curing the symptoms. The class will cover generating a number of effective options to assure that the solutions are sound, get past assumptions, mental blocks, and habitual types of thinking that limit creativity. Anticipated Outcomes: Go back to work ready to resolve thorny matters that arise each day. Oct 4 (DN), 8:30-4:30 $195 Workplace Respect Who Should Attend: Any employee who would like to learn the behaviors to foster workplace respect Class Description: This valuable course offers an opportunity to investigate some root causes of disrespect and unclear personal boundaries. Participants gain awareness and communication tools to create a better understanding of each person’s version of respect so that it can be mutually exchanged. Clarity about what it means to interact with co-workers in a respectful manner and how to more graciously ask for respect from them is covered. Anticipated Outcomes: Use communication tools to create mutual understanding between co-workers. Oct 9 (DN), 8:30-12:30 $125 Upcoming Date - Dec 6 (DN)

Time Management for Support Staff: Creating Balance in Today’s Workplace * Who Should Attend: Support Staff Class Description: Participants learn effective tools for helping them manage their activities and priorities in a busy office. Time is spent clarifying values in order to spend more time on what matters most, defining what is likely to overwhelm the day, identifying personal and professional short- and long-term goals, establishing daily goals, prioritizing work to get the most important jobs done first, managing telephone interruptions, unraveling miscommunication and unclear directions, and creating an action plan to manage all the important roles and tasks. Anticipated Outcomes: Identify short- and long-term priorities and spend less energy on time wasters and more time on important tasks. Oct 22 (DN), 8:30-4:00 $195 Upcoming Date - Dec 10 (DN)

Business Writing for Support Staff * Who Should Attend: Administrative assistants and executive-level support staff Class Description: Participants will develop writing skills from preparation to proofreading, including getting started, writing a document or composing an email, organizing for results, emphasizing main ideas, editing for clarity, and checking for errors. The seminar format includes exercises, individual guidance, and group discussion working with typical business documents: letters, reports, email, and procedures. Anticipated Outcomes: Streamline the process from preparation to proofreading letters, memos, email, and other important business documents. Oct 23 (DN), 8:30-3:30 $205

Telephone Imagery: Improving Customer Service Through Excellent Telephone Communication Skills * Who Should Attend: Anyone who works with customers over the phone Class Description: Participants learn the “how-to’s” of establish* The Support Staff/Administrative Assistant ing a rapport using tips, tricks and techniques to develop a “can do” Certificate Program attitude, create a memorable image, conquer telephone etiquette basics, understand communication styles, and enhance listening skills. These classes can also be taken as part of the Support Staff certificate Understanding a customer’s preferred communication style (auditory, program. This program offers training to help support and administrative staff work effectively with supervisors and customers while meetvisual, or kinesthetic) to increase customer satisfaction and reinforce ing organizational goals and personal development needs. customer loyalty is also explored. Anticipated Outcomes: Make a positive impression on your customers through understanding communication styles and enhancing listening skills. Oct 15 (DN), 8:30-4:00 $200

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 7

October 2013

303.894.6732 | registration@msec.org | MSEC.org

communication Communication Tools for Maximizing Performance * Who Should Attend: Employees and Managers whose success depends on the ability to relate to others Class Description: Participants improve their ability to understand people better, turn on or off emotions in different circumstances, and develop and maintain trust, rapport, and influence with others. How to deal with difficult people and situations by learning, thinking in an outcome oriented way, and discovering what is important to another person or group is explored. Also reviewed are how to gather and organize information systematically to clarify problematic situations and to identify clear goals. Anticipated Outcomes: Put into action practical communication methods, skills, and techniques. A follow up study guide is provided to practice the skills taught. Oct 3-4 (DN), 8:30-3:30 $355 Upcoming Date - Dec 5-6 (DN)

Developing and Maintaining Trust in the Workplace * Who Should Attend: Employees wanting to develop more effective relationships with others Class Description: This class is designed to help understand how to build trust and how that impacts relationships with your co-workers, managers, and customers. Participants explore the meaning of trust and measure individual skill levels in building trust. Participants develop strategic skills to build trust in the workplace, identify what trust is and its impact on the work environment, and use skills to rebuild trust and re-frame difficult messages. Anticipated Outcomes: Increase skill levels in building trust through instruction, reflection, and class exercises. Oct 8 (FC), 8:30-4:00 $175 Upcoming Date - Nov 19 (DN)

Email: What to Do Before You Hit Send Who Should Attend: Managers and Supervisors, Employees Class Description: Participants learn what elements to consider before writing an email, determining if email is the best method to deliver the message, and what the desired response is. Email composition will be covered, including useful subject lines, what is unimportant, and organizing for readability. The class will cover avoiding the pitfalls of vague information, insults to the reader, and emoticons, sarcasm, and inappropriate tone, along with legal and privacy issues. Anticipated Outcomes: Ensure that email messages are effective and receive attention and the desired response. Oct 10 (DN), 8:30-3:30 $205

development

Social Media: A Practical Guide Who Should Attend: HR Professionals, Legal Staff Class Description: Participants are provided a set of social media “Rules of Engagement” for their work place along with recruiting systems and processes that include social media. Also discussed are how social media can improve communications and teamwork dynamics and recommendations for discipline surrounding social media. This course also highlights ideas for creatively using social media to enhance and encourage the long-lasting transfer of training results. Anticipated Outcomes: Create a step-by-step social media action plan that can be immediately implemented back at the office. Oct 10 (DN), 8:30-4:00 $175 Generations: Working Together * HRCI Who Should Attend: Managers, Supervisors, Support Staff and HR Professionals Class Description: Participants will learn to recognize the unique needs of different generations in the workforce. The course will examine the impact of historical and cultural factors on generational outlook. Participants will be taught how to identify each generation’s preferences for communication, development, and work culture and practice adapting communication styles to interact more effectively with members of different generations. Anticipated Outcomes: Build stronger teams by working more effectively with members of all generations. Oct 11 (DN), 8:30-4:30 $175 Upcoming Dates - Dec 11(DN), Dec 12 (AZ)

Business Writing for Managers Who Should Attend: Managers and professionals who must use written communication Class Description: Participants develop skills in planning, writing, and reviewing a variety of writing projects from email to short reports. This “hands-on” workshop includes class exercises, group discussion, and individual guidance, and reviews planning through recognizing the purpose, appraising the reader, and organizing ideas. Writing for the reader is discussed along with choosing the format, creating transitions, and emphasizing main ideas. Anticipated Outcomes: Produce business documents that get positive results. Oct 16 (DN), 8:30-3:30 $205 Communication classes continued on page 9

October 2013

development

communication

Conflict: Self-Management * Who Should Attend: Managers, Supervisors, and Employees Class Description: This session begins by defining the nature of conflict and then addressing how to build skills for constructive resolution by creating an effective environment and developing compromises for mutual benefit. Participants learn about their personal response to conflict through the assessment of conflict styles, identifying alternative strategies, and conveying understanding. Anticipated Outcomes: Understand conflict patterns and acquire skills for responding constructively to conflict. Oct 22 (DN), 8:30-4:30 $175 Upcoming Dates - Nov 20 (DN), Dec 12 (AZ)

Developing Interpersonal Communication Skills * Who Should Attend: Employees, Managers, and Supervisors Class Description: This three-day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex communication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Anticipated Outcomes: Develop an action plan to implement changes to communicate more effectively. Oct 29-31 (DN), 8:30-3:30 $420 Upcoming Date - Dec 4-6 (CS)

* The Communication Mastery Certificate Program These classes can be taken as a part of the Communication Mastery certificate program. Our Communication Mastery Certificate explores all aspects of workplace interactions and helps develop a process for building loyalty through effective communication.

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 9

October 2013

303.894.6732 | registration@msec.org | MSEC.org

training & personal development Train the Trainer * HRCI Who Should Attend: Those who prepare in-house training, deliver group training, or revise existing training packages. Class Description: This course begins by teaching the principles of adult learning and the training cycle. Participants then develop and deliver part of a training program. Videotaping is included in order to help participants understand how their style can be most effective. Note: Participants will give a 15-minute training module on the third day and may wish to bring a training program under development to class. Anticipated Outcomes: Deliver training to groups of three or more effectively and efficiently, with confidence that comes from practice in a training environment. Oct 2-4 (DN), 8:30-4:30 $495 (Includes lunch on days 2&3)

Upcoming Date - Dec 2-4 (DN)

Training Needs Assessment and Evaluation * HRCI Who Should Attend: Trainers, human resources professionals, training directors, and managers responsible for measuring training effectiveness Class Description: In this seminar, participants will explore various methods for creating appropriate needs assessments and evaluation strategies. Needs assessments are reviewed, including the importance of conducting one, the different types of needs, five different approaches, and what to do with the results. In addition, evaluating trainings will be covered and will include the four levels of evaluation, gathering and evaluating data, asking the right questions, and estimating training costs and the Return on Investment (ROI). Anticipated Outcomes: Use selected needs assessment and evaluation tools as part of the design and delivery of training. Oct 7-8 (DN), 8:30-4:00 $295 The Selling Solutions Mind-Set Who Should Attend: Sales representatives new to the field, customer service representatives, sales assistants Class Description: This session teaches effective sales skills needed in todayâ&#x20AC;&#x2122;s world: consulting, problem solving, educating, and negotiating. The participants will learn to create and understand the sales mind-set, develop and improve questioning skills and listening skills, along with selling solutions instead of just products. The best practices in sales will also be reviewed. Anticipated Outcomes: Follow a sales approach focused on solutions and customer development, along with products and services. Oct 8 (DN), 8:30-4:00 $195

development

Advanced Practicum for Experienced Trainers * HRCI Who Should Attend: Trainers with at least two years of experience, who have been involved in all aspects of training from assessment through evaluation. Class Description: This session provides experienced trainers with an opportunity to prepare and deliver a practice-training module and receive feedback from peers. Using their own materials, participants will deliver a 20-25 minute module of training. The class discusses elements related to the development of the training, including their needs assessment, design, and evaluation process. Those attending can pose problems or concerns for their peers to address. (Participants must register at least one week in advance to allow enough time for preparation. Guidelines for the module will be sent one week prior to class.)

Anticipated Outcomes: Learn training methods from peers and continue to develop your skills. Oct 15 (DN), 8:30-4:30 $195

Myers-Briggs: An Interpretation of Personal Style * Who Should Attend: Anyone who wants to understand personality preferences and work more effectively with others Class Description: Participants learn to understand and interpret the Myers-Briggs Type IndicatorÂŽ (MBTI), including the qualities of extroversion and introversion, sensing and intuiting, thinking and feeling, and judging and perceiving. Particpants learn how to use the types to build upon personal preferences, communicate with others, understand team dynamics, and how to problem-solve in difficult group situations. Anticipated Outcomes: Improve your working relationships and enhance your interaction with others. Note: This class requires pre-work which will be sent directly to the participant prior to the seminar. It is suggested that individuals register at least 2 weeks prior to the class. Oct 15 (DN), 8:30-4:30 $210 Upcoming Date: Nov 14 (AZ)

Training & Personal Development classes continued on page 11

October 2013

development

training and personal development

Accounting for Non-Accountants Who Should Attend: Business owners, human resources professionals, managers, and others who are involved in financial decisionmaking in their organizations Class Description: This course is for those who must understand fiscal information. Participants will gain skills to know what data are important to collect and monitor, how to analyze and report the data to justify arguments, and how to strengthen your reputation as someone who can appreciate the larger financial picture. This is accomplished through group discussion, problem-solving exercises, real business examples, and hands-on practice. Anticipated Outcomes: Strengthen your reputation as someone who can appreciate and address the larger financial picture. Oct 16-17 (DN), 8:30-3:00 $295

* The Trainer Certificate Program These classes can be taken as part of the Trainer certificate program. This certificate program increases trainersâ&#x20AC;&#x2122; skills so they can contribute to on-going success.

Emotional Intelligence at Work Who Should Attend: Formal and informal leaders in organizations desiring greater effectiveness Class Description: Emotional Quotient (EQ) is learning how to consciously utilize your emotions to create optimal results in your relationships with yourself and others. Time is spent building emotional literacy, recognizing patterns, applying consequential thinking, and expanding key relationship skills. Participants learn to develop the five EQ Competencies, including self-awareness, self-regulation, self-motivation, empathy, and relationship skills, and assess their own emotional intelligence through use of a comprehensive assessment. Anticipated Outcomes: Raise your Emotional Quotient at work. (Includes assessment)

Oct 16-17 (DN), 8:30-4:30

$345

Technical Writing for the Real World Who Should Attend: Employees and managers seeking to improve technical writing skills Class Description: Participants learn the elements and approaches to make documents clear and concise, how to manage sentence and paragraph lengths and structure to ensure clarity, and how to make technical materials understandable to less or nontechnical readers. This session covers appropriate words and jargon, tone, voice, and how to write to the interests and level of your targeted readers. Anticipated Outcomes: Create policies, plans, reports, or proposals that are simple, clear, and concise. Oct 18 (DN), 8:30-4:30 $195

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 11

October 2013

303.894.6732 | registration@msec.org | MSEC.org

supervision Delegation: A Strategy for Empowerment * Who Should Attend: Managers and Supervisors Class Description: This one-day course helps managers become master delegators — and avoid being perceived as micro-managers-through exercises, discussions, and a case study. This program follows a clear and simple process for delegation by first identifying barriers to effective delegation, then setting delegation guidelines that will help your team get things get done, creating a management system that really works, and determining which delegation tools to apply to specific tasks. Anticipated Outcomes: Delegate to empower team members to make their own decisions and help the entire group work more effectively. Oct 1 (DN), 8:30-4:30 $175 Coaching: Partnering for Performance ** Who Should Attend: Managers, Supervisors, and Team Leads Class Description: This course explores supervision from the mind-set of a coach, where employee development is the focus, and where a partnership supportive of employee development is desired. Also covered are critical coaching skills necessary to enhance that partnership, and the tools and confidence needed to embrace the coaching role successfully. The presented coaching gives a solid framework for holding various types of coaching conversations. Anticipated Outcomes: Prepare, implement, and know when to follow-up, in order to support the coaching partnership. Oct 1-2 (DN), 8:30-4:00 $355 Upcoming Date - Nov 6-7 (CS)

Interpersonal Mastery: The Human Element Who Should Attend: Executives, managers, team leaders, team members, OD and Human Resources professionals Class Description: The Human Element® Approach is supported by research-based analyses and built upon the belief that the success of an organization is determined by the quality of the relationships among its customers, managers, and employees. Leaders and teams succeed when they have the emotional and social intelligence, along with tools from this workshop, to be creative and focused. Tools from this workshop show them how. Anticipated Outcomes: Advance your knowledge of human behavior in organizations to increase the success of your workplace. Oct 1-3 (GR), 8:30-4:30 $485 Upcoming Date - Nov 19-21 (DN)

development

Conflict Strategies: Navigating Others Through Workplace Difficulties ** Who Should Attend: HR Professionals, Managers, Supervisors, and Leaders Class Description: Participants identify appropriate intervention strategies, assess personal responses to conflict using a questionnaire, examine constructive and destructive responses to conflict, coach others in developing conflict management skills, and practice implementing a conflict facilitation model. Anticipated Outcomes: Use critical conflict management tools to successfully navigate through conflict. Oct 3 (DN), 8:30-4:30 $205 (Participants use an in-class assessment called the Conflict Dynamics Profile.)

Project Planning: Using Logic Models to Facilitate Projects ** HRCI Who Should Attend: Mid- or upper-level managers, staff that coordinate projects or lead project teams Class Description: This course is designed for those with a basic understanding of managing projects who want to better communicate the “WHY” of the project to key players. Participants learn the Logic Model’s rules through samples and critique, a test case, and ancillary tools. Practical information, hands-on exercises, and group discussions will help participants learn to keep projects on track, and communicate in powerful ways to stakeholders. Anticipated Outcomes: Use a logic model to get projects started, keep them on track, and finish them successfully. Oct 4 (DN), 8:30-12:30 $150 Supervision: Core Competencies * Who Should Attend: Managers and Supervisors Class Description: Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, enhance listening, and practice delivering effective feedback. Anticipated Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results. Oct 8-9 (DN), Oct 24-25 (DN), 8:30-4:30 $295 Upcoming Dates - Nov 13-14 (GJ), Nov 21-22 (DN), Dec 5-6 (DN), Dec 12-13 (CS)

Supervision classes continued on page 13

October 2013

development

supervision

Webinar! Leadership Series: Leadership Assessment— Get a Grip: Managing Stress and the MBTI Who Should Attend: Managers, Supervisors, and Leaders Class Description: When you are stressed out, how do you tend to react? Are there ever behaviors you wish you could avoid when tense or angry? Your stress reactions are predictable, natural, and healthy for your personality type, and they are temporary and manageable. Participants will take the Myers-Briggs Type Indicator® (MBTI®) to learn their preferences in order to have a greater understanding of how they and the others around them react when stressful circumstances arise. Anticipated Outcomes: Use the Myers-Briggs Type Indicator® (MBTI®) to manage your stress more successfully. Oct 9, 12:00-1:00 (MDT) $129 per line

GOAL: Get Organized at Last! Who Should Attend: Managers and Employees wanting to improve their organization skills at work Class Description: This class provides simple, easy-to-implement solutions to help you get control of workloads, contribute to the success of organizations, and increase value as an employee. Participants learn what to do with paper, manage email efficiently and effectively, learn Microsoft Outlook tips and tricks, and how to reduce interruptions and distractions. Also covered are scheduling and prioritizing how to do important tasks first, and how to follow up on assignments effectively. Anticipated Outcomes: Improve organizational skills and increase productivity. Oct 15 (DN), 8:30-4:30 $245 (The cost is $430 for the seminar and 2-hour follow-up coaching session on-site within the Denver metro area)

Project Management II: Intermediate/Advanced * Who Should Attend: New and experienced project managers, managers of functional areas who deal with project managers. Note: Project Management I: Foundations should be taken as a prerequisite to this course. Class Description: This class provides a project management framework and advanced tools and techniques to help manage projects. Participants are taught to identify stakeholders, and then learn earned-value management, estimating, budgeting, risk management, and staffing the project. Additionally interpersonal skills for effective project management, project performance and variance reporting, managing issues and quality along with vendor management are explored. Anticipated Outcomes: Initiate, plan, manage, control, and close projects effectively. Oct 9-10 (DN), 8:30-4:30 $420

New! Performance Management: Managing Employee Development HRCI Who Should Attend: HR Professionals, Managers, and Supervisors Class Description: Participants learn their role in supporting employees in the career management process and the tools to conduct a successful development discussion. How employee development fits into performance management is explained, along with the organization’s, manager’s, and employee’s role in the process, while exploring successful avenues to employee development. Also outlined are steps in the career management process and how to prepare and conduct a developmental discussion. Anticipated Outcomes: Prepare and conduct employee development discussions as part of the performance management process. Oct 17 (DN), 8:30-4:00 $175

Managing Stress in the Work Environment * Who Should Attend: Employees wanting control over the stress in their work environment Class Description: This class provides a comprehensive approach to managing stress including lifestyle balance, modifying behavior patterns, and enhancing physical awareness. Participants become more aware of their stress responses, creating a sense of choice and control over what happens to them, and achieving a greater sense of balance in their lives. This is done through Identifying sources of stress, recognizing response patterns, practicing methods for managing stress, and creating an action plan. (Participants are invited to dress comfortably) Anticipated Outcomes: Gain awareness of stress and take steps to control it. Oct 10-11 (DN), 8:30-4:00 $295

Eye on Leadership Conference Who Should Attend: Formal and informal leaders Class Description: In today’s complex business landscape, leaders and organizations must continuously adapt in order to survive. Leaders must learn to do more with less while managing the mounting objectives, deadlines, and bottom-line expectations. Learn about the traps that sabotage good leadership efforts based on how the brain responds under pressure. Sara Ross will be the guest speaker; she deliver programs to organizations on the topics of professional and personal development as they relate to the leadership, change management, communication, and emotional intelligence. Anticipated Outcomes: Use tools to be skillful and effective during changes. Oct 18 (DN), 9:00-12:00 $145

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 13

October 2013

303.894.6732 | registration@msec.org | MSEC.org

supervision Supervision: Your First 90 Days—How to Survive Who Should Attend: New Managers and Supervisors Class Description: This is a great course for those new to supervision. In this hands-on course, participants explore the differences between managing and leading. A Supervisory Skills assessment is used to find gaps in select leadership skills, including guiding and organizing the work, developing staff, and managing performance and relationships. Anticipated Outcomes: Leave the class with an action plan to implement when returning to the workplace. Oct 21 (DN), 8:30-4:30 $175 (Participants use a “Supervisory Skills Assessment”)

Creativity and Innovation: Inside the Box ** Who Should Attend: Managers and Employees who work to foster a creative environment and stimulate innovation Class Description: This session teaches the four dimensions of creativity: fluency, flexibility, elaboration, and originality. Participants can expand their perspective, generate insights, and hatch new ideas for application. Techniques and approaches for generating innovative yet practical ideas for solving problems by focusing on real time challenges such as product development, process improvement, operational efficiencies, expanding market share, increasing revenue, cost reduction strategies, and customer care are explored. Anticipated Outcomes: Enhance your ability to create and innovate. Oct 22 (DN), 8:30-4:30 $175 Business Basics * HRCI Who Should Attend: Entry-level Supervisors and those wanting an understanding of business fundamentals Class Description: This seminar will provide an overview of the strategic planning, operations management, and quality tools used in today’s businesses. Instruction, exercises, and case studies are used to illustrate the fundamental concepts used by managers to make informed decisions. Understanding the role of strategic planning, scanning the business environment, analyzing internal vs. external environments, and conducting a S.W.O.T. analysis are all reviewed, along with other topics related to the fundamentals of business. Anticipated Outcomes: Understand the building blocks of successful business practices. Oct 23 (DN), 8:30-4:30 $245

development

Leadership Through Influence * Who Should Attend: Non-managing professionals, high-level leaders, managers, supervisors, staff personnel, and self-directed or traditional work team members Class Description: Intensive, individual influence skills exercises allow participants to “try on” new techniques in a safe training environment. Team interaction exercises provide insight into how influence operates in team settings. Ten influence tactics give participants a spectrum of techniques to choose from, depending on their situation. The final exercise ties the program together by analyzing a work-specific situation, the influence, the goal, and the desired outcome, power bases, influence tactics, and approach plan. Anticipated Outcomes: Effectively utilize your personal power to influence others. Oct 24-25 (DN), 8:30-4:30 $455 Mediation Certificate Program Who Should Attend: Those who must resolve conflict in the workplace Class Description: In this course, participants practice mediation skills including negotiation, framing and reframing, raising conflict constructively, dealing with deadlocks, working with attorneys and other advocates, and resolving ethical dilemmas. The mediation process and the difference between arbitration, mediation, coaching, advocacy and counseling is explored. After completing this 40-hour mediation course, participants will receive a Certificate of Completion from MSEC, satisfying the entry-level requirements of a Professional Mediator. Anticipated Outcomes: Implement practical mediation skills through interactive study including live practice. Oct 28-Nov 1 (DN), 8:30-4:30 $1,450 Performance Management: Setting the Stage for Success HRCI Who Should Attend: Supervisors and Managers Class Description: This class provides the skills to manage employee performance as an ongoing process and ties the supervisory role to employee and organizational success. Participants learn the essential skills needed to set clear expectations and document key performance behaviors and results, as well as provide ongoing coaching and feedback to employees. Preparing and conducting the appraisal discussion for optimal results is also a part of this class. Anticipated Outcomes: Manage employee performance as an ongoing process and tie it to employee and organizational success. Oct 30 (AZ), 8:30-12:00 $125 Upcoming Date - Nov 20 (DN)

Supervision classes continued on page 15

October 2013

development

supervision

Revised! Managing From Your Strengths Who Should Attend: Managers and Supervisors Class Description: This program goes through an integrated process to identify and align all important factors, including defining personal excellence and leadership style, staging and goal setting for personal power, understanding personal preferences for getting work done, and driving values for the work group. Participants also consider career and life vision, empowerment assets, expanding options, building vision, making wise decisions, claiming and using their own perspective, and taking action using their own style. Anticipated Outcomes: Assess behavior to gain an awareness of your impact, increasing the capacity to lead and motivate others. (Participants must register 3 weeks prior to this workshop).

Oct 31-Nov 1 (DN), 8:30-4:30

$395

(Includes Myers-Briggs instrument and the book Lifestyles)

* The Supervision Certificate Program These classes can be taken as a part of the Supervisor certificate program. This program builds skills and knowledge on the following topics: motivation, communication, and employee development.

** The Advanced Supervision Certificate Program These classes can be taken as a part of the Advanced Supervision certificate program. As you continue to develop your management skills, this program offers the next step of advancement and expands your capacity to lead.

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 15

October 2013

303.894.6732 | registration@msec.org | MSEC.org

core & strategic human resource training Interviewing and Hiring I * HRCI Who Should Attend: HR Professionals, Managers and Supervisors Class Description: This session is a step-by-step approach for planning, conducting, and evaluating a structured, behavioral interview. This interactive format combines lecture, video, exercises, and discussion. Participants follow an interview plan, analyze applications, conduct behavioral interviews, and select the best candidate. Anticipated Outcomes: Ask effective, legally-compliant questions to successfully interview your next applicant. Oct 8 (DN), 8:30-4:00 $175 Upcoming Dates - Nov 8 (DN), Dec 5 (AZ)

Revised! HR Metrics and Analytics: Focusing on What is Important * HRCI Who Should Attend: HR Managers and professionals, business owners Class Description: Participants learn how to enhance HR’s value using data, statistics and analytics. In this session, participants will be provided with formulas and calculators and given the opportunity to apply measurement concepts to realistic business scenarios and problem solving activities. In this way, those attending learn the importance of HR metrics, define measurement literacy, identify the right metrics, connect HR programs to productivity and profitability, and use data, formulas, and statistical tools to support strategy and drive change. Anticipated Outcomes: Enhance HR’s value using data, statistics, and analytics. Oct 9 (AZ), Oct 31 (DN), 8:30-4:00 $175

staffing

Performance Appraisal Design: A Strategic Approach for Improving Results * HRCI Who Should Attend: HR Professionals, Business Owners, Managers, and Supervisors Class Description: This class provides the tools needed to define, develop, and implement a customized performance appraisal program. Participants learn how to develop a system that focuses individual and organizational efforts to achieve a competitive advantage. A step-by-step toolkit is provided to design the system, including the form. Assessing the culture and business context and integrating performance appraisal is covered, along with designing a customized tool and measuring cost effectiveness. Anticipated Outcomes: Measure employees’ performance and link that to business goals. Oct 11 (DN), Oct 23 (CS), 8:30-4:00 $175 Workforce Planning: Your Roadmap to the Future * HRCI Who Should Attend: HR Professionals, Business Owners, Managers, and Supervisors Class Description: Participants learn how to assess future human capital needs for a workforce plan. The strategic importance of workforce planning, aligning with goals, conducting an environmental scan, workforce analysis, and forecasting are covered topics. A gap analysis of human capital needs, creating and monitoring a plan, and measuring results are explored. Anticipated Outcomes: Use a systematic approach to plan for your workplace needs. Oct 15 (CS), 8:30-4:00 $175 Upcoming Date - Nov 6 (DN)

Writing Effective Job Descriptions * HRCI Who Should Attend: HR professionals and managers responsible for job descriptions Class Description: This practical hands-on program guides participants from the job analysis to completed job descriptions. Participants learn valuable tips and tools that can be used back in the workplace including how to present the advantages of accurate, updated job descriptions, techniques to conduct a job analysis and develop a job description, and legal compliance with ADA, FLSA, and EEOC. Anticipated Outcomes: Create effective job descriptions that impact your ability to recruit, hire, and train top employees. Oct 9 (DN), 8:30-12:00 $125

Orientation/Onboarding: Building A Positive Connection From Day One * HRCI Who Should Attend: HR Professionals, Managers, and Supervisors Class Description: In this class participants learn how to design a program that can engage new employees, increase job satisfaction, improve productivity and morale, and reduce turnover. Aligning program to business goals, creating a positive first impression, identifying key areas to cover, assigning roles and responsibilities, communicating for maximum impact, and evaluating program effectiveness are all covered in this session. Anticipated Outcomes: Build on the initial enthusiasm of new employees and gain their long-term commitment. Oct 16 (DN), Oct 17 (FC), 8:30-4:00 $175 Upcoming Date - Nov 15 (CS)

Core & Strategic HR classes continued on page 17

October 2013

staffing

core & strategic human resource training

PHR-SPHR Certification Study Program Boot Camp Who Should Attend: HR Professionals interested in obtaining their HR Certification Class Description: MSEC’s interactive study courses assist in preparing for the exam. The employment attorneys and HR professionals are all subject matter experts. Study materials include SHRM Learning System’s study guides on CD, on-line discussion groups, and thousands of practice test questions with explanations. Anticipated Outcomes: In a concentrated time period, obtaining knowledge and information sufficient to take the PHR or SPHR exam successfully. Oct 17-18, 21-23 (AZ), 8:30-4:30 $1,395 Upcoming Dates - Nov 4-8 (Glenwood Springs),Nov 11-15 (DN), Dec 2-6 (FC)

Fundamentals of Human Resource Management: Key Steps in Getting Started HRCI Who Should Attend: HR Professionals who are newer to the role Class Description: This seminar is for those solely responsible for the operations of Human Resources, or as a refresher for professionals wanting to expand their knowledge. The role of linking human resources to business success is explored by examining recruiting and retention, orientation, recordkeeping, HR measurement, performance management, employment law, compensation, and benefits. Anticipated Outcomes: Learn practical ways the Human Resource practitioner can contribute to the organization’s success. Oct 22-23 (FC), 8:30-4:00 $355 (Includes a copy of the MSEC Blue Book: Employment Law Resource)

Upcoming Dates - Nov 5-6 (AZ), Dec 11-12 (DN)

* The Human Resource Certificate Program These classes can be taken as part of the Human Resource certificate program. It provides you with a foundation of practical information on key topics and expands your skills in the Human Resources field.

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 17

October 2013

303.894.6732 | registration@msec.org | MSEC.org

technical training

mission critical

Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org Oct 1

Excel Pros Managing Databases 2007-2010

$350

8:00am - 4:00pm

Oct 1

SharePoint 2013 Workflows in Designer

$350

8:00am - 4:00pm

Oct 2

Access 2007/2010 Basic

$179

8:00am - 4:00pm

Oct 3

PowerPoint 2007/2010 Basic

$179

8:00am - Noon

Oct 3

PowerPoint 2007/2010 for Trainers

$179

1:00pm - 5:00pm

Oct 4

Project 2010 Basic

$179

8:00am - 4:00pm

Oct 7

Access 2007/2010 Intermediate

$179

8:00am - 4:00pm

Oct 8

Excel 2007/2010 Basic

$179

1:00pm - 5:00pm

Oct 8

PowerPoint 2007/2010 Intermediate

$179

8:00am - Noon

Oct 9

Excel 2007/2010 Intermediate

$179

1:00pm - 5:00pm

Oct 9

Excel 2007/2010 Advanced

$179

8:00am - Noon

Oct 10

Excel Formulas & Functions

$179

1:00pm - 5:00pm

Oct 10

PowerPoint 2013 Basic

$179

8:00am - Noon

Oct 11

Excel 2007/2010 Charts & Pivot Tables

$179

8:00am - Noon

Oct 14-18

Server 2012 with PowerShell 2012

$2,200

8:00am - 4:00pm

Oct 17

Word 2007/2010 Advanced

$179

8:00am - Noon

Oct 21

SharePoint 2010 Level 1

$350

8:00am - 4:00pm

Oct 22

SharePoint 2010 Level 2

$350

8:00am - 4:00pm

Oct 23

SharePoint Workshop

$179

8:00am - Noon

Oct 24

Excel 2007/2010 Intermediate

$179

8:00am - Noon

Oct 24

Excel Workshop

$179

1:00pm - 5:00pm

Oct 28

Excel 2007/2010 Basic

$179

8:00am - Noon

Oct 28

Word 2007/2010 Intermediate

$179

1:00pm - 5:00pm

Oct 29

SharePoint 2010 Designer L1

$350

8:00am - 4:00pm

Oct 30-31

Access 2007/2010 Advanced

$450

Day 1 8:00am - 4:00pm Day 2 8:00am - Noon

Oct 31

PowerPoint 2007/2010 Advanced

$179

1:00pm - 5:00pm

All technical training classes will be held at Downtown Denver Mission Critical Systems Training Center unless otherwise indicated. See 2013 Training Catalog for addresses. (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO | (GR) Greeley, CO (GJ) Grand Junction, CO | (CP) Casper, WY

October 2013

Things you hope you will never need.

Emergency Exit Ramp Fire Extinguisher Life Vest MSEC workplace investigations service falls into this category. When you need one, you need it to be reliable, accurate, and delivered quickly. Your MSEC membership provides access to this service. We conduct workplace investigations with the knowledge and experience necessary to instill employer confidence. Most MSEC investigations relate to allegations of:

• Harassment and discrimination • Threatening or violent behavior • Hostile work environment • Employee/supervisor misconduct • Other performance or behavioral concerns… including more general workplace assessments

Our attorneys work with you to identify the issues, communicate employee expectations, define the scope of the project, and develop an approach to ensure a thorough and unbiased investigation. Beyond that, the MSEC process provides your employees with a unique opportunity to be heard by a third party—documented in complete, factual written statements. Findings are presented in a comprehensive investigation report, your legally defensible basis for informed decision making.

Post-Investigation Consulting Knowing the facts, once they are established, is not enough. MSEC is able to assist with post-investigation resolution. This analysis considers options in light of applicable law, company policy and precedent, and your own organizational culture.

800.884.1328 • MSEC.org

MSEC Workplace Investigations Service Why Choose MSEC to Investigate for You? Objectivity A neutral, third-party investigator deflects bias claims. Legal Expertise MSEC investigators are also employment law attorneys who recognize the issues. Experience MSEC investigators are practiced interviewers, skilled in the pursuit of relevant evidence and credibility assessment. Contact Us For information on how to get started, call 800.884.1328 or email investigations@msec.org.