September 2013 MSEC Training Guide by MSEC

MSEC Training Guide | September 2013

Score Big with our Training

Contents LEGAL COM PLIAN CE

MSEC MEMBERSHIP LUNCH

Employment Law & Labor Relations Issues

Do you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us for a free lunch and learn how to maximize your membership.

3-4 COM PENSATION & BENEFITS

5 DEVELOPMENT

Sep 12 (DN), 12:00-1:00pm

Support & Administrative Satff

6 DEVELOPMENT Communication

7-8

3 EASY WAYS TO REGISTER FOR MSEC CLASSES!

DEVELOPMENT

1. Call 303.894.6732

Training & Personal Development

2. Email registration@msec.org

DEVELOPMENT

3. Go Online MSEC.org

Supervision

10-12 STAFFIN G Core & Strategic Human Resource Training

FOLLOW MSEC

MISSION CRITI C AL Technical Training

14 Most classes listed are also available as on-sites. See MSEC 2013 Training Catalog for full class descriptions.

September 2013

303.894.6732 | registration@msec.org | MSEC.org

Training in Focus MSEC remains committed to providing quality, innovative and convenient training for our membership. Our September training schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Focus in Training” section we will suggest a variety of classes and recommend who might benefit the most from attending them. Be sure to peruse the whole guide so you don’t miss any of our great offerings!

RECRUITING Affirmative Action and Recruiters: What Recruiters Need to Know p 3 Recruiting: The Strategy and the Tactics p 13

PERSONAL & PROFESSIONAL DEVELOPMENT Self-Esteem: Why it Matters at Work p 6 Developing Interpersonal Communication Skills p 7 Writing Proposals That Win p 8 Total Recall p 9 Project Management I: Foundations p 10 Succession Planning: Are You Prepared? p 11 Managing Multiple Priorities p 12 PHR-SPHR Certification Study Program p 13

HIGHLIGHTED PROGRAMS AND CONFERENCES Employment Law Essentials Certificate Program p 3 One Week Certificate Program Immigration Law Update Conference p 4

September 2013

LEGAL COMPLIANCE

EMPLOYMENT LAW & LABOR RELATIONS ISSUES

Harassment Prevention for Managers and Supervisors * HRCI Who Should Attend: HR Professionals, Managers, and Supervisors Class Description: Participants learn about the meaning of the term “hostile work environment,” and the difference between inappropriate conduct and illegal harassment, along with how to respond properly and prevent retaliation claims. Especially helpful are strategies to reduce employer liability, what behavior may lead to illegal harassment, and how to prevent retaliation claims. Anticipated Outcomes: Fully trained managers and supervisors who understand how to stop harassment at your workplace. Sep 5 (GR), Sep 12 (AZ), 8:30-11:30 $125 Upcoming Date - Nov 18 (DN)

Unions: National Labor Relations Act and Non-Union Workplaces, What You Don’t Know Can Hurt You * HRCI Who Should Attend: HR Professionals, Managers, Supervisors, In-house counsel Class Description: Is the social media policy in your employee handbook an Unfair Labor Practice? If an employee is terminated, can the National Labor Relations Board force the organization to reinstate the employee or pay back pay? This half-day class focuses on labor laws, agency rules, and cases that apply to non-union workplaces, and will highlight current trends in NLRB policy and Unfair Labor Practices process. Anticipated Outcomes: Protect your organization against claims nonunion employers, including unfair labor practices, investigations and penalties, as well as how to prevent and defend against unfair labor practice charges. Sep 5 (DN), 8:30-12:00 $125

ONE WEEK CERTIFICATE PROGRAM Employment Law Essentials Certificate Program Who Should Attend: Managers, Supervisors, and HR Professionals Class Description: An intensive, one-week training program providing an opportunity to bond and interact with other human resources professionals as you discuss how different laws interact and affect their organization’s employment practices. This comprehensive format is especially beneficial to professionals starting out, or returning to, their human resource careers. The week-long format is attractive to MSEC members living outside the Denver metro area. Anticipated Outcomes: Manage employees successfully in light of legal requirements. Sep 9-13 (DN), 8:30- 4:30 $695 Revised! Legal Issues in Managing Employees for Supervisors and Managers * HRCI Who Should Attend: Managers and Supervisors Class Description: This seminar reviews key federal and state laws affecting the employment decisions that managers and supervisors make. It walks participants through issues such as employment-at-will, and the importance of understanding employee handbooks. Also covered are legal topics relating to interviewing and selection, civil rights, safety issues, pay practices, and termination. Anticipated Outcomes: Make legally informed management decisions in managerial and supervisory roles. Sep 10 (CP), 8:30-4:00 $235 (Includes a copy of the MSEC Blue Book: Employment Law Resource)

Upcoming Dates - Oct 1 (DN), Oct 3 (AZ), Oct 29 (GJ), Oct 30 (GR), Nov 1 (CS), Dec 2 (DN)

Upcoming Date - Nov 8 (DN)

Affirmative Action and Recruiters: What Recruiters Need to Know Who Should Attend: Recruiters and HR Professionals administering affirmative action programs Class Description: This half-day class covers essential aspects of Affirmative Action for recruiters and includes regulations, plan contents, statistical reports and narratives, and data collection and management. Also covered are invitations to self-identify, how to define applicants, postings, tracking, data management, the Internet Applicant Rule, and other valuable information. Anticipated Outcomes: Develop a plan to implement requirements while considering the recruiters’ current process and goals. Sep 6 (DN), 8:30-12:00 $125

Drug and Alcohol: Substance Abuse—Detection, Drug Testing, and Policy Development HRCI Who Should Attend: Managers, Supervisors, and Driver Supervisors Class Description: Participants learn important considerations, the type of testing best for the workforce; how to draft and communicate an effective policy, FMLA and ADA testing policy issues, and how to deal with abuse at work, including documenting changes in performance and behavior, coaching, counseling, and correcting behavior. Anticipated Outcomes: Detect the signs of substance abuse and handle it when it happens at your workplace. This session meets the DOT requirements for driver supervisors. Sep 11 (CP), 1:00-4:30 $125 Upcoming Dates - Oct 16 (DN), Nov14 (FC), Nov 20 (AZ)

Investigations in the Workplace: Two-Day Workshop ** HRCI Who Should Attend: HR Professionals, Legal Staff, and those responsible for investigations

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 3

September 2013

303.894.6732 | registration@msec.org | MSEC.org

EMPLOYMENT LAW & LABOR RELATIONS ISSUES Class Description: This two-day workshop is a combination of interactive role playing, mock investigation practice, lecture, and group discussion. Participants practice issue-spotting, interview documentation, and strategies for handling all investigation issues. When, what, how, and why to investigate is covered, along with the structure and content of investigation reports. Anticipated Outcomes: Follow clear practices to successfully conduct investigations. Sep 11-12 (DN), 8:30-4:00 $295 Upcoming Date - Nov 18-19 (DN)

FMLA: A Guide for Human Resources * HRCI Who Should Attend: HR Professionals, Legal Staff Class Description: Participants gain needed information to comply with this law including “serious health condition,” employee notice requirements, and managing intermittent leave. Also discussed are administering attendance policies, military situations, and a review of policy requirements and FMLA forms. Anticipated Outcomes: Successfully administer FMLA leaves at the workplace. Sep 17 (DN), 8:30-3:00 $175 Upcoming Date - Nov 12 (AZ)

Immigration Law Update Conference HRCI Who Should Attend: HR Professionals, Executives, Managers, and employers who are recruiting, hiring, or managing foreign workers Class Description: MSEC immigration attorneys track changes to immigration law and compile the information you need to know to stay compliant and competitive and to stay abreast of regulatory developments affecting foreign nationals working in the United States. Anticipated Outcomes: Be equipped to address staffing needs and ensure compliance with employment eligibility requirements. Sep 21 (DN), 8:30-12:00 $189 COBRA Workshop * HRCI Who Should Attend: HR Professionals, Benefit and Risk Managers Class Description: This class will provide a strong working knowledge of the Consolidated Omnibus Budget Reconciliation Act (COBRA) to satisfy your compliance obligations. Know which plans are subject to COBRA, when COBRA must be offered, and what coverage is offered to whom and for how long. Also reviewed are the COBRA election process, premiums and payment, and required notices. Anticipated Outcomes: Develop and follow a COBRA-compliant process. Sep 24 (DN), 8:30-11:30 $125 Upcoming Date - Dec 5 (DN)

LEGAL COMPLIANCE

Webinar! Critical Issues in Employment Law— FMLA: Managing Intermittent Leave Who Should Attend: HR Professionals and anyone managing intermittent leaves under the FMLA Class Description: Surveys unanimously show that the most difficult issue facing FMLA covered employers is managing intermittent leave. What role does medical certification play? What policies should be implemented? Should an employer seek a second opinion or recertification? What are the limits of return to work certifications? Anticipated Outcomes: Understand the recent changes to the FMLA regulations and explore ways to manage intermittent leave. Sep 26, 1:00-2:00 (MDT) $159 per line Managing the Ill or Injured Worker under the ADA, FMLA, and Workers’ Compensation * HRCI Who Should Attend: HR Professionals, Managers, and Supervisors Class Description: This advanced seminar requires a knowledge of the Americans with Disabilities Act, Family and Medical Leave Act, and Workers’ Compensation Basics. Participants learn when a law is triggered, and what to do if more than one law applies. Additionally, the class will cover attendance, termination, compensation, benefit coverage, return-to-work, and light duty issues. Anticipated Outcomes: Understand how the complex requirements of each law interact, and develop practical ways to address concerns. Sep 27 (CS), 8:30-3:00 $175 Upcoming Dates - Oct 7 (DN), Dec 10 (AZ) Workers’ Compensation Basics * HRCI Who Should Attend: HR Professionals and those handling Workers’ Compensation claims Class Description: Participants are introduced to the basic provisions and procedures of the Colorado Workers’ Compensation Act. Coverage under the Act is explored, along with the employer’s obligation, ensuring compliance, and avoiding penalties. Benefits awarded by the act are explained, along with when an injury is compensable, and limitations on mental or emotional stress benefit awards. Anticipated Outcomes: Properly report and investigate work related injuries and close claims. Sep 27 (DN), 8:30-4:00 $195

* The Employment Law Certificate Program These classes can also be taken as part of the Employment Law certificate program. This certificate is designed to help you with a clear framework of laws impacting the workplace.

**The Labor Relations Certificate Program These classes can also be taken as part of the Labor Relations certificate program. This program is for those who want a deeper understanding of labor law and union issues.

E September 2013

COMPENSATION & BENEFITS FREE! Salary Survey Dataâ&#x20AC;&#x201C;Making Sense of the Numbers HRCI Who Should Attend: Personnel responsible for completion of MSEC questionnaires or using survey data. This session is especially useful to those new to this job responsibility. Class Description: This session walks participants through questionnaire mechanics, survey methodology, what to look for when using surveys, and a specific look at MSEC surveys. The data presented is from Colorado companies and has been compiled and analyzed by MSEC survey department to meet the needs of our members. Anticipated Outcomes: Understand the basics of collecting and interpreting wage and salary survey data. Sep 10 (DN), 8:30-11:30 FREE Benefit Administration: The Basics from A to Z for Public Employers HRCI Who Should Attend: HR Professionals working for government entities responsible for planning, administering, and communicating employee benefits plans. Participants should have 0-3 years of experience in benefits related functions. Class Description: Individuals will participate in skill-building exercises to enhance their understanding of the material. This class will cover administration and design, the role of benefits in a total rewards strategy, funding, mandated benefits, and federal laws, including Health Care Reform and health plan options. Anticipated Outcomes: Understand the basic concepts in all benefit areas. This class focuses on the unique needs of the public sector and religious organizations. Sep 12-13 (DN), 8:30-4:00 $295

Webinar! Itâ&#x20AC;&#x2122;s Complicated: Choosing the Best Benefits Broker Who Should Attend: HR Professionals responsible for benefits and benefits planning Class Description: The complexity of the benefits landscape has increased to the point where HR professionals expect a broker to help guide them through the changes and plan for the future. If you are on the hunt for a new benefits broker, or are re-evaluating your current broker, this session will offer practical tips to ensure the best outcome. Anticipated Outcomes: Know what to expect and demand from your benefits broker. Sep 18, 12:00-1:00 (MDT) $159 per line FREE! Colorado Compensation Survey Briefing Session HRCI Who Should Attend: HR Professionals, Compensation and Benefit Managers Class Description: This seminar will look at salary comparisons by industry and employment size, current compensation practices, 2014 pay increase projections, and other useful information. The data presented is from Colorado companies and has been compiled and analyzed by MSEC survey department to meet the needs of our members. Anticipated Outcomes: Use survey data to build competitive compensation plans. Sep 19 (CS), 2:00-4:00 FREE

Compensation Administration II: A Day in the Life of a Compensation Professional HRCI Who Should Attend: Compensation Professionals, Supervisors, and Managers who have taken the Compensation Administration I: Base Pay Design and Development class, or those who have a solid experience in compensation Class Description: Through discussion and hands-on exercises, participants gain additional practical and in-depth knowledge. Emphasis is placed on aligning pay decisions with business objectives, current talent acquisition, and retention strategies. Topics include legal concerns, data sources, collection methodology, and data analysis, job matching, realignment of jobs for appropriate fit. Also covered are compression and equity problems, and communication challenges. Anticipated Outcomes: Develop enhanced compensation knowledge and flexibility by exercising problem-solving skills to address a series of real-life scenarios. Sep 18 (DN), 8:30-4:30 $175

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 5

September 2013

303.894.6732 | registration@msec.org | MSEC.org

SUPPORT & ADMINISTRATIVE STAFF Self-Esteem: Why it Matters at Work * Who Should Attend: Anyone committed to developing a stronger self-image, self-empowerment, increased self-respect, and selfconfidence Class Description: Self-esteem is a potent factor in determining a personâ&#x20AC;&#x2122;s capability, attitude, accomplishments, and effectiveness in the workplace. This unique program provides new awareness and techniques for developing self-esteem and establishes a foundation upon which self-esteem is built. Participants benefit from the information and opportunity to examine basic psychological needs, define self-image and self-esteem, eliminate destructive self-talk, and foster the capability to create successful work outcomes. Anticipated Outcomes: Learn techniques for establishing a foundation of self-esteem, responsibility, accountability, and professional success. Sep 9-10 (DN), 8:30-4:00 $355 Leadership Skills and Strategies for Administrative Assistants * Who Should Attend: All levels of administrative assistants and support staff Class Description: This newly designed seminar offers participants opportunities to reflect on personal core values that shape their leadership style and to learn skills and strategies for achieving success at the workplace. The material covered explains the difference between managers and leaders, clarifies personal values, identifies personal areas of excellence and areas for improvement while discussing personal and corporate role models, and the power of mentors. Anticipated Outcomes: Learn the leadership skills needed to be successful and move your career forward. Sep 12 (DN), 8:30-4:30 $200 Brush-Up English * Who Should Attend: Employees responsible for preparing, editing, or reviewing written communications Class Description: Participants will have an overview of grammar, including the problems and pitfalls of modern language usage. These basics to be reviewed including parts of speech, subjectâ&#x20AC;&#x201C;verb agreement, proper pronouns, and plurals and possessives. Participants will learn to punctuate with confidence by studying the proper use of commas, semicolon, colon, apostrophes, and question marks. Anticipated Outcomes: Write and edit for clarity, emphasis, and grammatical correctness. Sep 18-19 (DN), 8:30-3:30 $395

DEVELOPMENT

Priority Management: Working Sm@rt with Microsoft Outlook Who Should Attend: Everyone with access to Microsoft Outlook Class Description: Computers are not required, but we recommend participants bring their laptops. Participants learn how to use more efficient tools, reconfigure Outlook to improve productivity, manage email effectively, and turn the calendar into a planning tool. Also covered are using Outlook to delegate tasks, document important communications, and store and retrieve information. An optional second and third phase provides productivity coaching and ongoing support for additional charges. Anticipated Outcomes: Turn Microsoft Outlook into a personal assistant to help get things done. Sep 18 (DN), 8:30-3:30 $395 Upcoming Date - Nov 13 (DN)

Communicating In Difficult Situations for Non-Management Personnel * Who Should Attend: Non-management and support staff personnel faced with difficult people and situations. Class Description: In this workshop, non-management personnel are encouraged to use their own tough on-the-job situations to practice and apply the skills they will be taught. Participants learn the principles and choices for handling difficult situations and how people signal issues and resolve conflicts. The Information Wheel tool is used to resolve conflicts, build relationships and teach how to listen to gain critical information to manage the situation. Anticipated Outcomes: Learn practical talking and listening tools and strategies that can be put to immediate use. Sep 26-27 (DN), 8:30-4:00 $345 Upcoming Date - Nov 19-20 (DN)

* The Support Staff/Administrative Assistant Certificate Program These classes can also be taken as part of the Support Staff certificate program. This program offers training to help support and administrative staff work effectively with supervisors and customers while meeting organizational goals and personal development needs.

(Includes lunch)

Upcoming Date - Nov 13-14 (DN)

Month 2013

DEVELOPMENT

COMMUNICATION

Group Facilitation Skills HRCI Who Should Attend: Trainers, Supervisors, and Managers Class Description: This session begins by defining facilitation and distinguishing facilitation skills from the role of the facilitator. Participants learn the balance between leading and facilitating by practicing key facilitation skills and identifying and establishing group norms during facilitations. Skills including, observing group dynamics and learning intervention techniques in response are discussed, to help maintain an environment conducive to maximum interaction and productivity. Anticipated Outcomes: Develop the observation and intervention techniques that make an effective facilitator. Sep 5-6 (DN), 8:30-4:30 $295

Leading Teams * Who Should Attend: Managers and Supervisors, Team Leads, Lead Workers Class Description: This class outlines how to set a direction for a team by assessing individual needs, recognizing stages of team development, and applying facilitative and directive leadership practices to support teams. Participants discuss and apply four different leader decision-making styles, practice moving teams toward group decision-making, and discuss a continuous improvement model to apply at your workplace. Anticipated Outcomes: Develop skills to provide strategic direction and effective decision-making as the leader of a team. Sep 13 (CS), Sep 17 (FC), 8:30-4:30 $175

Upcoming Date - Nov 7-8 (DN)

Upcoming Date - Nov 1 (DN)

Communication Feedback: Know Thyself * Who Should Attend: Managers and Supervisors, Employees Class Description: Each participant receives an individual personal style report based on surveys from five individuals they select plus themselves. This “self plus others” report format provides a comprehensive description including individualized concrete suggestions. This is the foundation for the class, allowing participants to learn how to recognize others’ communication preferences and build the skills to work effectively with all. (Pre-work is required—2 weeks advance registration

Enneagram: Leveraging the Power of Personality Who Should Attend: Anyone interested in improving their self-knowledge and having more successful interactions with others. Class Description: Our personality is a set of habitual patterns and coping strategies built up over a lifetime. Understanding the motivations and strategies for each Enneagram Type gives us the freedom to change our reactions in any given situation. Participants in this course Identify their TYPE and learn strategies that can be used to better communicate with others; learn techniques to adapt behavior to change the outcome of real life situations; and understand the nine distinct ways of seeing and interacting in the world. Anticipated Outcomes: Change the outcome of real life situations through the Enneagram Personality System. Sep 17 (DN), 8:30-4:00 $195

required.)

Anticipated Outcomes: Understand how others perceive you and learn how to effectively adapt your communication. Sep 9-10 (DN), 8:30-4:00 $445 (A $140 charge is added to the standard 25% for cancellations less than 7 days)

Upcoming Date - Nov 14-15 (DN)

Developing and Maintaining Trust in the Workplace * Who Should Attend: Employees wanting to develop more effective relationships with others Class Description: This class is designed to help understand how to build trust and how that impacts relationships with your co-workers, managers, and customers. Participants explore the meaning of trust and measure individual skill levels in building trust. Participants develop strategic skills to build trust in the workplace, identify what trust is and its impact on the work environment, and use skills to rebuild trust and re-frame difficult messages. Anticipated Outcomes: Increase skill levels in building trust through instruction, reflection, and class exercises. Sep 13 (DN), 8:30-4:00 $175

Developing Interpersonal Communication Skills * Who Should Attend: Employees, Managers, and Supervisors Class Description: This three-day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex communication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Anticipated Outcomes: Develop an action plan to implement changes to communicate more effectively. Sep 24-26 (DN), 8:30-3:30 $420 Upcoming Dates - Oct 29-31 (DN), Dec 4-6 (CS)

Upcoming Dates - Oct 8 (FC), Nov 19 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 7

Month 2013

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COMMUNICATION Writing Proposals That Win HRCI Who Should Attend: Employees involved in writing proposals or analyzing RFPs Class Description: One of the key elements to successful proposals is creating and using a Requirements Traceability/Compliance Matrix (RTM/RCM), participants will use this format and work with an actual request for proposal. The differences in RFIs, RFPs, draft RFPs, RFQs, RFCs, IFBs, SOQs, and other proposal-related documents are explained, along with determining and developing the format, the proposal components and requirements through the creation of a requirements matrix, templates and other tools which are used in the class. Anticipated Outcomes: Write logical, complete proposals in a time-effective, process-oriented manner. Sep 27 (DN), 8:30-12:00 $150

DEVELOPMENT

* The Communication Mastery Certificate Program These classes can be taken as a part of the Communication Mastery certificate program. Our Communication Mastery Certificate explores all aspects of workplace interactions and helps develop a process for building loyalty through effective communication.

Conflict: Self-Management * Who Should Attend: Managers, Supervisors, and Employees Class Description: This session begins by defining the nature of conflict and then addressing how to build skills for constructive resolution by creating an effective environment and developing compromises for mutual benefit. Participants learn about their personal response to conflict through the assessment of conflict styles, identifying alternative strategies, and conveying understanding. Anticipated Outcomes: Understand conflict patterns and acquire skills for responding constructively to conflict. Sep 30 (DN), 8:30-4:30 $175 Upcoming Dates - Oct 22 (DN), Nov 20 (DN), Dec 12 (AZ)

Cultivating Your Listening Skills: Listening to Understand * Who Should Attend: All levels of professional and management personnel who wish to assess and improve their listening skills Class Description: Through a helpful assessment tool and thoughtprovoking activities, class participants will address their unique habits and improve listening skills in three dimensions of a listening model: staying focused, capturing the message and helping the speaker. Uncovering personal barriers and obstacles to focused listening, assessing their own listening style and approach and applying the skills of following, reflecting and attending in a variety of listening situations are also reviewed. Anticipated Outcomes: Use the power of listening to become more effective and productive. Sep 30 (DN), 8:30-4:30 $175

Month 2013

DEVELOPMENT

TRAINING AND PERSONAL DEVELOPMENT

Training Activities * HRCI Who Should Attend: Individuals who design and deliver training Class Description: Participants will have opportunities to experience an activity, debrief the activity, and then critique the exercise. A variety of activities will be explored from openers, simulations, and assessments to adventure initiatives and game formats. Discussion will include how the various types of activities can be adapted to meet the needs of your learners. Also discussed are the purpose of training activities and how to design effective activities. Anticipated Outcomes: Prepare well-developed activities that promote learning to improve your training at work. (Includes a copy of Design your Own Games and Activities)

Sep 11-12 (FC), 8:30-4:30

$375

Upcoming Date - Nov 21-22 (DN)

Training Skills for On-The-Job Trainers * HRCI Who Should Attend: Those responsible for technical or one-on-one training. (Class size is limited to 10, and participants must be able to attend all three days.) Class Description: This session provides a comprehensive approach to the creation of procedural manuals used in training one-on-one. Participants learn quick ways to update materials, uniformly train people to independently do a job, and how to certify and track learning progress that meets ISO requirements. Participants will deliver a 15-minute training module, requiring evening preparation to incorporate class information. Participants may adapt their own training materials for the course. (Participants receive a DVD copy of their presentation and a CD with templates to use in creating the training documentation.)

Anticipated Outcomes: Use a systematic, comprehensive approach in the creation of procedural manuals to deliver high-impact training. Sep 11-13 (DN), 8:30-4:00 (days 1-2) $495 8:30-3:30 (day 3)

Developing Presentation Skills * Who Should Attend: Individuals with limited experience or those who wish to improve their confidence level in front of groups (Class size is limited to 10).

Class Description: Participants will focus on skill-building by designing and delivering two presentations and receiving both class and instructor feedback. Presentations will be recorded. The principles of public speaking are explored including presentation design, style, and delivery techniques, and visual aids. There is time allotted for practice and feedback, impromptu presentations, informational presentations, persuasive presentations, and instructional presentations. Anticipated Outcomes: Deliver an effective presentation to audiences ranging from peers to the executive management team. This three-day course provides practice and feedback, and all three days must be attended. Sep 23-25 (DN), 8:30-4:30 $490 Upcoming Date - Nov 20-22 (FC)

Total Recall Who Should Attend: Anyone wanting to use their mind and memory more productively Class Description: In this lively session, participants learn how to remember what they hear, recall foreign languages, technical data, scripts, and presentations, improve long-term and short-term name recall. Also discussed are different learning styles, roadblocks in study and how to head them off at the curve, and how to create an action plan to implement the new techniques and strategies covered. Anticipated Outcomes: Improve memory in order to recall information and identify the roadblocks in retaining what has been learned. Sep 26 (DN), 8:30-4:00 $195

* The Trainer Certificate Program These classes can be taken as part of the Trainer certificate program. This certificate program increases trainersâ&#x20AC;&#x2122; skills so they can contribute to on-going success.

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 9

September 2013

303.894.6732 | registration@msec.org | MSEC.org

SUPERVISION Supervision: Core Competencies * Who Should Attend: Managers and Supervisors Class Description: Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, enhance listening, and practice delivering effective feedback. Anticipated Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results. Sep 4-5 (AZ), Sep 17-18 (CS), $295 Sep 23-24 (DN), 8:30-4:30 Upcoming Dates - Oct 8-9 (DN), Oct 24-25 (DN), Nov 13-14 (GJ), Nov 21-22 (DN), Dec 5-6 (DN), Dec 12-13 (CS)

DEVELOPMENT

Project Management I: Foundations ** Who Should Attend: Project managers, members of project teams, and managers of functional areas Class Description: Participants use a realistic case study and exercises to provide hands-on use of the tools and techniques. There is a project management overview of the Project Management Institute (PMI), Project Management Body of Knowledge (PMBOK), and Project Initiation. Project Planning is discussed, which includes a management plan, a work breakdown structure, and the constraints of scope, cost, and schedule. Also explored are budgeting, staffing, reporting, and closing the project. Anticipated Outcomes: Keep projects on schedule with proper planning and reduce frustration. (Includes lunch) Sep 11-12 (DN), 8:30-4:30 $420 Upcoming Date - Nov 20-21 (DN)

Change Management: Building Resiliency ** HRCI Who Should Attend: Managers, Supervisors, Leaders, or anyone managing change and transitions Class Description: Change in the workplace is inevitable and a manager must lead their staff through changes. In this course, participants learn to differentiate between change and transition, use a three-phase transition model, and learn the action steps accompanying each phase of the model. Also discussed are the primary emotions and behaviors of people experiencing change, along with the information and support needed as people move through the change process. Anticipated Outcomes: Build resiliency to manage yourself and others through necessary workplace changes. Sep 6 (DN), 8:30-12:30 $125 Upcoming Date - Nov 26 (DN)

Coaching: Partnering for Performance Who Should Attend: Managers, Supervisors, and Team Leads who do formal or informal workplace coaching Class Description: This course explores supervision from the mind-set of a coach, where employee development is the focus. In this course, supervision is explored from the mind-set of a coach; where a partnership supportive of employee development is the focus. Also covered are critical coaching skills necessary to enhance that partnership, and the tools and confidence needed to embrace the coaching role successfully. A coaching model is navigated through which gives a solid framework for holding various types of coaching conversations. Anticipated Outcomes: Prepare, implement, and know when to follow-up, in order to support the coaching partnership. Sep 11-12 (GJ), 8:30-4:00 $355

Managing in a Multi-Cultural Environment HRCI Who Should Attend: Supervisors and Managers working with a multicultural workforce. Class Description: This class identifies some significant cultural differences, which can challenge the current way of management. The session focuses on the cultural values whichcreate these differences in workplace behaviors as a means to accepting and utilizing them to build a strong, functioning workforce. Ideas are explored for managing and communicating in ways which all find motivational and supportive, and provide a broad framework of understanding which can be applied to employees from any culture within an organization. Anticipated Outcomes: Understand cultural values which create differences in workplace behaviors as a means to accepting and using them to build a strong, functioning workforce. Sep 16 (DN), 8:30-4:30 $175 Supervision: Is it For Me? * Who Should Attend: Anyone contemplating a supervisory role Class Description: The class highlights changes in types of responsibility, relationships with peers, friends, and management, along with personal challenges that often go along with a promotion to supervision. This is a discussion seminar in which participants focus primarily on the critical differences between non-supervisory and supervisory roles, and consider the role and duties of a supervisor, how to make the transition to supervision while planning for success in the transition. Anticipated Outcomes: Learn whether a supervisory role would be a good fit, and how to approach such a role. Sep 17 (DN), 8:30-4:00 $175

Upcoming Dates - Oct 1-2 (DN), Nov 6-7 (CS)

Supervision classes continued on page 11.

September 2013

SUPERVISION

DEVELOPMENT

Communicating Effectively in Difficult Situations for Managers and Supervisors * Who Should Attend: Managers and Supervisors Class Description: In this class, participants learn to assess difficult situations, apply principles to handle complicated interpersonal matters, choose effective strategies for resolving difficulties, conduct oneto-one conversations, and process complicated team issues to bring about positive change. Participants receive their own I-SkillsZone workbook and a set of practical tools for learning and applying the ISkillsZone system on the job. This includes a practical set of integrated maps, skills, and processes for dealing effectively with conflicted situations more collaboratively. Anticipated Outcomes: Communicate effectively to improve productivity and results of your team. Sep 17-18 (DN), 8:30-4:00 $495

New! Succession Planning: Are You Prepared? HRCI Who Should Attend: Individuals interested in succession planning and seeking the fundamentals Class Description: Where would your organization be if you lost your key leaders? This half-day fundamental class will address some of the most important aspects of succession planning. By attending the class, participants will be able to develop a business case for succession planning, increase their knowledge about the types of succession plans, use tools to help identify leadership competencies, determine what kind of leaders the organization needs, and then identify high potential, agile learners. Anticipated Outcomes: Understand the aspects of succession planning from attracting, retaining, and engaging critical talent. Sep 23 (DN), 8:30-12:00 $125

Upcoming Date - Nov 5-6 (DN)

Managing Remote Employees Who Should Attend: Managers and supervisors with employees in multiple locations Class Description: As telecommuting becomes more popular, managers are faced with the challenge of building morale, loyalty, and results from employees they rarely see. This seminar focuses on skills managers need to be successful in this environment. Participants are introduced to a number of management tactics, including a performance matrix for accountability to help employees better target goals, how to identify employee performance levels and develop employees based on them, and, what employees want from remote managers. Anticipated Outcomes: Gain the tools you need to successfully manage virtual teams of employees across locations. Sep 24 (DN), 8:30-4:30 $195

Collaboration Skills: A Radical Approach to Problem Solving and Conflict Resolution ** Who Should Attend: Executives, Managers, Team Leaders and Members, OD and HR Professionals Class Description: Radical Collaboration速 is a powerful interactive experience that guides participants in building effective partnerships, alliances, and relationships that work. Participants, through practice problem-solving in simulated and real-time situations, learn the dynamics of interpersonal relationships, build collaborative skills, understand the elements of building and maintaining long-term trusting climates, and develop skills establishing and solidifying partnerships and alliances key to professional success. Anticipated Outcomes: Use five essential skills to build strong alignments and greatly increase productivity and success in the workplace. Sep 19-20 (DN), 8:30-4:30 $380 (Includes lunch and cost of book Radical Collaboration)

Time Management for Managers: Creating Balance at Work and Home Who Should Attend: Managers and Supervisors Class Description: Based on the latest concepts from Stephen Covey, David Allen, Donald Whetmore, and Julie Morgenstern, participants explore the connection between leadership, management, and time management. Participants then learn how to focus on activities on a daily basis to help reach these goals. Recognizing how time is spent by identifying top five personal time wasters, and discovering ways to control or eliminate them is explained. Anticipated Outcomes: Focus on priorities, get organized, and stay on track by organizing yourself and others. Sep 20 (DN), 8:30-4:30 $195

Performance Management: Setting the Stage for Success HRCI Who Should Attend: Supervisors and Managers Class Description: This class provides the skills to manage employee performance as an ongoing process and ties the supervisory role to employee and organizational success. Participants learn the essential skills needed to set clear expectations, document key performance behaviors and results, as well as provide ongoing coaching and feedback to employees. Preparing and conducting the appraisal discussion for optimal results is also a part of this class. Anticipated Outcomes: Manage employee performance as an ongoing process and tie it to employee and organizational success. Sep 25 (DN), 8:30-4:00 $175 Upcoming Dates - Oct 30 (AZ), Nov 20 (DN)

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 11

September 2013

303.894.6732 | registration@msec.org | MSEC.org

SUPERVISION

DEVELOPMENT

Lead Worker Training Who Should Attend: Leads, group leaders, work coordinators, and assistant supervisors Class Description: This seminar focuses on changing relationships for leads and group or team leaders, discussing the expectations and limitations of the position, and communication demands from employees and management. Participants learn the role of the lead worker and how to maximize the authority granted to lead workers. Communication skills are practiced, and instruction is offered to help engage employees and effectively train employees to complete necessary tasks. Anticipated Outcomes: Understand the unique demands of a lead worker and perform more effectively. Sep 26 (DN), 8:30-4:00 $175

Managing Multiple Priorities * Who Should Attend: Managers and Supervisors and others juggling multiple tasks Class Description: This practical seminar helps participants prepare for change in managing tasks, beginning with analyzing multiple assignments, identifying major priorities, determining what is important, and understanding payoffs versus priorities. Breaking out of “crisis management” is a goal of the class, providing tactics for handling a multiple workload and organizational tools to help keep focused. Also discussed are avoiding major time wasters and managing conflicting priorities or colleagues. Anticipated Outcomes: Become more organized, make choices, gain cooperation from others, and prioritize to achieve results. Sep 26-27 (DN), 8:30-4:00 $355

Upcoming Date - Nov 26 (DN)

Upcoming Date - Nov 21-22 (DN)

Supervision: Your First 90 Days—How to Survive Who Should Attend: New Managers and Supervisors Class Description: This is a great course for those new to supervision. In this hands-on course, participants explore the differences between managing and leading. A Supervisory Skills assessment is used to find gaps in select leadership skills, including guiding and organizing the work, developing staff, and managing performance and relationships. Anticipated Outcomes: Leave the class with an action plan to implement when returning to the workplace. Sep 26 (CP), 8:30-4:30 $175

SKILLSCOPE: A Multi-Rater Assessment Tool for Supervisors and Managers * Who Should Attend: Managers and Supervisors Class Description: This session includes the comprehensive instrument, called SKILLSCOPE, which assesses participants’ strengths and developmental needs. It provides feedback from peers, direct reports, and superiors, and a clear method for interpreting that feedback. The SKILLSCOPE report is confidential and anonymous. The results of this developmental tool are given only to the participant. (Note: Registration is

(Participants use a “Supervisory Skills Assessment”)

Upcoming Date - Oct 21 (DN)

Revised! Managing From Your Strengths Who Should Attend: Managers and Supervisors Class Description: This program goes through an integrated process to identify and align all important factors, including defining personal excellence and leadership style, staging and goal setting for personal power, understanding personal preferences for getting work done, and driving values for the work group. Participants also consider career and life vision, empowerment assets, expanding options, building vision, making wise decisions, claiming and using their own perspective, and taking action using their own style. Anticipated Outcomes: Assess behavior to gain an awareness of your impact, increasing the capacity to lead and motivate others. (Participants must register 3 weeks prior to this workshop).

Sep 26-27 (FC), 8:30-4:30

due six weeks prior to the seminar, and questionnaires no less than three weeks. Cancellation must be received within fourteen (14) days prior to the seminar.)

Anticipated Outcomes: Identify key competencies and behaviors that lead to supervisory and management success. Sep 27 (DN), 8:30-12:00 $320 (If the pre-work is accessed, a $160 assessment fee will be charged)

* The Supervision Certificate Program These classes can be taken as a part of the Supervisor certificate program. This program builds skills and knowledge on the following topics: motivation, communication, and employee development.

** The Advanced Supervision Certificate Program These classes can be taken as a part of the Advanced Supervision certificate program. As you continue to develop your management skills, this program offers the next step of advancement and expands your capacity to lead.

$395

(Includes Myers-Briggs instrument and the book Lifestyles)

Upcoming Date - Oct 31-Nov 1 (DN)

September 2013

STAFFING

CORE & STRATEGIC HUMAN RESOURCE TRAINING

Recordkeeping: What, Where, and for How Long? * HRCI Who Should Attend: HR Professionals who work with records on a daily basis Class Description: Participants learn why records are kept, what is kept, and for how long. The practical management of records is covered, along with regulatory and administrative concerns. Also included are whether to go paperless, and what should be kept or discarded. Anticipated Outcomes: Simplify the recordkeeping process at your workplace. Sep 6 (DN), 8:30-12:00 $125 Upcoming Date - Nov 14 (DN)

PHR-SPHR Certification Study Program Who Should Attend: HR Professionals interested in obtaining their HR certification Class Description: MSEC’s interactive study courses assist in preparing for the exam. The employment attorneys and HR professionals are all subject matter experts. Study materials include SHRM Learning System’s study guides on CD, on-line discussion groups, and thousands of practice test questions with explanations. (Ten-Week Program) Anticipated Outcomes: Obtaining knowledge and information sufficient to take the PHR or SPHR exam successfully. Sep 11-Nov 13 (2:00-5:00) (DN) $1,250 Sep 11-Nov 13 (6:00-9:00) (DN) Sep 4-Nov 6 (6:00-9:00) (CS)

Employee Handbooks: Revising or Developing * HRCI Who Should Attend: HR Professionals responsible for the draft and upkeep of an employee handbook Class Description: This seminar helps to develop a handbook reflective of an organization. Topics include the pros and cons of an employee handbook, preserving “at-will” employment, and reflecting the workplace culture. Also reviewed are an employee handbook versus a policy manual, what to include and what to exclude, appropriate style and language, and communicating and maintaining the handbook. Anticipated Outcomes: Follow a clear process in order to develop or revise an employee handbook. Sep 17 (DN), 8:30-12:00 $125 Upcoming Dates - Nov 7 (FC), Dec 6 (DN)

Recruiting: The Strategy and the Tactics * HRCI Who Should Attend: HR Professionals responsible for recruiting Class Description: Participants develop of a strategy, learn how to target and evaluate effective internal and external sources, and create an employee referral program. Also discussed are tactics every recruiter needs, using metrics, and a recruiting scorecard. Creative sourcing ideas including using social media are explored.

Anticipated Outcomes: Leverage employer branding to attract and engage candidates. Sep 18 (DN), 8:30-4:00 $175

Workforce Planning: Your Roadmap to the Future * HRCI Who Should Attend: HR Professionals, Business Owners, Managers, and Supervisors Class Description: Participants learn how to assess future human capital needs for a workforce plan. The strategic importance of workforce planning, aligning with goals, conducting an environmental scan, workforce analysis, and forecasting are covered topics. A gap analysis of human capital needs creating and monitoring a plan, and measuring results is explored. Anticipated Outcomes: Use a systematic approach to plan for your workplace needs. Sep 18 (AZ), 8:30-4:00 $175 Upcoming Dates - Oct 15 (CS), Nov 13 (DN)

Interviewing and Hiring I * HRCI Who Should Attend: HR Professionals, Managers and Supervisors Class Description: This session is a step-by-step approach for planning, conducting, and evaluating a structured, behavioral interview. This interactive format combining lecture, video, exercises, and discussion. Participant follow an interview plan, analyze applications, conduct behavioral interviews, and select the best candidate. Anticipated Outcomes: Ask effective, legally-compliant questions to successfully interview your next applicant. Sep 19 (DN), 8:30-4:00 $175 Upcoming Dates - Oct 8 (DN), Nov 8 (DN), Dec 5 (AZ)

Fundamentals of Human Resource Management: Key Steps in Getting Started HRCI Who Should Attend: HR Professionals who are newer to the role Class Description: This seminar is for those solely responsible for the operations of Human Resources, or as a refresher for professionals wanting to expand their knowledge. The role of linking human resources to business success is explored by examining recruiting and retention, orientation, recordkeeping, HR measurement, performance management, employment law, compensation, and benefits. Anticipated Outcomes: Learn practical ways the Human Resource practitioner can contribute to the organization’s success. Sep 24-25 (DN), 8:30-4:00 $355 (Includes a copy of the MSEC Blue Book: Employment Law Resource)

Upcoming Dates - Oct 22-23 (FC), Nov 5-6 (AZ), Dec 11-12 (DN

* The Human Resource Certificate Program These classes can be taken as part of the Human Resource certificate program. It provides you with a foundation of practical information on key topics and expands your skills in the Human Resources field.

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 13

September 2013

303.894.6732 | registration@msec.org | MSEC.org

TECHNICAL TRAINING

MISSION CRITICAL

Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org Sept 4

Excel Formulas & Functions

$179

1:00am- 5:00pm

Sept 4

Word 2007/2010 Basic

$179

8:00am - Noon

Sept 5

Excel 2007/2010 Charts & Pivot Tables

$179

1:00pm - 5:00pm

Sept 5

Word 2007/2010 Intermediate

$179

8:00am - Noon

Sept 6

Excel 2013 Basic

$179

8:00am - Noon

Sept 10

Outlook 2010

$179

1:00pm- 5:00pm

Sept 10

Outlook 2013

$179

8:00am - Noon

Sept 11

Excel 2007/2010 Intermediate

$179

8:00am - Noon

Sept 11

Excel Workshop

$100

1:00pm - 5:00pm

Sept 12

SharePoint 2013 Level 1

$350

8:00am - 4:00pm

Sept 13

Project Management Professional Exam Prep Training

$1,800

8:00am - 4:00pm

Sept 13

SharePoint 2013 Level 2

$350

8:00am - 4:00pm

Sept 17

Excel 2007/2010 Advanced

$179

8:00am - Noon

Sept 17

Excel 2007/2010 Basic

$179

1:00pm - 5:00pm

Sept 18

PowerPoint 2007/2010 Advanced

$179

8:00am - Noon

Sept 18

PowerPoint Workshop

$100

1:00pm -5:00pm

Sept 20

Access Boot Camp

$1,450

8:30am - 4:00pm

Sept 20

SharePoint 2013 Designer L1

$350

8:00am - 4:00pm

Sept 27

SharePoint IT Admin 2010

$2,200

8:00am - 4:00pm

Sept 30

Excel 2007/2010 Intermediate

$179

8:00am - Noon

Sept 30

Excel 2013 Intermediate

$179

1:00pm - 5:00pm

Sept 30

SharePoint 2013 Designer L2

$350

8:00am - 4:00pm

All technical training classes will be held at Downtown Denver Mission Critical Systems Training Center unless otherwise indicated. See 2013 Training Catalog for addresses. (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO | (GR) Greeley, CO (GJ) Grand Junction, CO | (CP) Casper, WY

September 2013

PHR/SPHR Certification Study Course Dates 2013 Schedule PHR/SPHR

CA Study Session

Denver Afternoon Programs (2:00 – 5:00pm) – 10 Week Sept 11–Nov 13

Only those with a current PHR or SPHR certification are eligible to sit for this exam. For more information on taking the study program, please contact our Human Resource Department at 800.884.1328.

Evening Programs (6:00 – 9:00pm) – 10 Week Sept 11–Nov 13 Saturday Program (8:30am – 4:00pm) – Three-Day Intensive Nov 2, 9, & 16 Boot Camp (8:30am – 4:30pm) – One-Week Intensive Nov 11–15

Costs: PHR/SPHR Ten Week Programs and Three-Day Intensive Certification Programs: $1,150 (member)/ $1,295 (non-member)

Colorado Springs

Boot Camp Certification Programs: $1,395 (member)/ $1,595 (non-member)

Evening Program (6:00 – 9:00pm) – 10 Week Sept 4–Nov 6

Self-Study Certification Option: $645 (member)/ $745 (non-member)

Fort Collins

GPHR Three-Day Intensive Program : $1,150 (member)/ $1,295 (non-member)

Boot Camp (8:30am – 4:30pm) – One-Week Intensive Dec 2–6

Scottsdale Boot Camp (8:30am – 4:30pm) – One-Week Intensive Oct 17–18; 21–23

California Certification Study Program: Please contact MSEC at 800.223.1328 for further details. † Cancellations between receipt of program materials and the first class session will result in a non-refundable material fee of $645 per member ($745 per non-member). Cancellations after the first class session will be charged the full class fee.

GPHR Dates Denver Intensive Program (8:30am-4:30pm) – Three-Day Intensive Oct 28–Nov 30

The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI’s criteria to be pre-approved for recertification credit.

800.884.1328 • MSEC.org