Managing Your
Investment
Mike Gray LREA Mike is Managing Director of First National Nerang and founder of the company in 1992, with more than 30 years real estate industry experience. Mike is a member of the Board of Directors of First National Australia and Queensland State Chairman.
Weighing Your Options Choosing the right agent to manage and care for your investment can be a difficult tasks for any landlord. We appreciate you have a choice and assume you may speak to several agencies to compare fees and services, all wanting to win your business! Property management is much more than just finding a tenant and collecting rent. On a daily basis for more than 25 years, we continue to demonstrate to our clients that we offer the ideal combination of professionalism, experience, service and commitment. Now, our goal is to prove to you why you need look no further. Whilst we are commercially competitive with our fees, we do not compromise on the training, systems, processes and procedures that underpin our ability to provide quality tenants, timely rental payments, effective care and maintenance and minimal vacancies. In fact, our teams reputation is well regarded in the real estate industry, in particular by the Real Estate Institutes of both Australia and Queensland where the company has an unsurpassed record as REIA Australian Agency of the Year (twice), REIQ Queensland Agency of the Year (four times) and REIQ Gold Coast Agency of the Year (four times) These state and national institute awards are in recognition of the high standard of training, systems, marketing and service to clients that enable us to achieve outstanding results for our clients. We adhere to ISO accredited Quality Assurance processes designed to guarantee delivery of our promise – “we put you first”.
Mike Gray Principal 0414960055 0755960055 mike@nfn.com.au
We put you first With over 400 offices throughout Australia and New Zealand, First National Real Estate offer the most dynamic and progressive property services available.
It’s A People Business We sell, lease and manage billions of dollars in proper ty each year and as one of the 3 largest real estate groups in the country, we promise to put your interests first, at all times. You see, at First National, nothing gets in the way of you and your needs. Even though we offer the profession’s leading technologies, we never forget that real estate is about people, their lives, their aspirations and of course their future. So, although we’re high-tech in our approach, we’re high touch as well. Whether you’re buying, renting or selling, you’ll always be treated as our top priority. Estate agencies belonging to the First National Real Estate network are not part of a franchise group, we are a co-operative of independent agencies. Member agencies are selected based upon their consistently ethical conduct, commitment to excellence, and superior local knowledge. They’re backed by the resources, systems and standards that only an international network can assure. So, whether you’re moving to another suburb, state, or country, we can help find your new home. If you’re looking for an investment, or for help managing your proper ty, we would love the oppor tunity to help with that too. It’s simple. At First National, we live, breathe and sleep real estate.
Quality Assurance Property investment is one of the most reliable forms of wealth creation. At First National Nerang we strive to exceed your expectations when it comes to the care of your investment proper ty. Careful screening of rental applicants, ongoing maintenance, regular inspections and a watchful eye are just par t of our everyday processes, designed to assure everything is in order – all the time. As with every element of our real estate services, ‘We put you first.’ First National Nerang prides itself on the reputation it has developed for professional, efficient and personalised property services. First National Nerang is known as the area’s market leader. As a member of Australasia’s largest independent network, we draw on the strength of more than 400 offices throughout Australia and New Zealand. Our industry leading performance in online marketing combines with proven tenant matching and communication systems to provide the best results in the fastest time.
Steps To Success First National Real Estate strives to help Australian landlords maximise the benefits of investment property ownership. We use the latest technologies and pride ourselves on getting the best results in the shortest time.
NEWS WWW
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Accurate appraisal
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Presenting your property
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Advertising and marketing
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Accompanied viewings
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Receiving offers
Our goal is to rent your property for the best price, to the best tenant, in the shortest possible time. Our expert property managers have unparalleled knowledge of property values in your area and this is why we consistently achieve excellent rent returns for our clients We ensure that we never miss an opportunity to find the perfect tenant. We utilise a system called “Inspect Real Estate� an innovative online booking system that provides prospective tenants with 24/7 access to automatically book inspections on your property.
More enquiries means more chance of finding the best tenant. This is where First National Nerang offers unrivalled expertise. Our comprehensive marketing includes exposure on our industry leading websites, major real estate web-portals, eMagazines, social media and our exclusive, award-winning tenant alert database – Utopia. Accompanying tenants at each inspection guarantees our expertise will see your property rented faster. We highlight all benefits of your property and we explain why being a tenant of First National Nerang will be a positive experience for them
The moment applications are received we let you know. Before we ask you to consider offers or approve an application. we commence a process of careful screening and background history and reference checks which must meet stringent criteria..
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Tenant selection
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Preparing for tenancy
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Documentation
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Management services
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Once we have completed our stringent screening process of all applicants, our property managers will outline your options, explain the results of our investigations and make a recommendation accordingly. We don’t take it upon ourselves to choose a tenant, we provide you with all the information for you to make the final decision. Lease documentation is prepared, incorporating any specific instructions you may have. Bond equivalent to 4 weeks rent and initial payment of 2 weeks rent in advance is collected. Your tenants are thoroughly advised of all their obligations, and responsibilities and of our agency expectations including zero tolerance of arrears Before your new tenant takes possession of the property, we complete a thorough Entry Condition Report that incorporates comprehensive photographic records. This exhaustive process sets the benchmark of how the property must be returned at the end of the tenancy. Consider our ongoing management services. Our expertise ensures your peace of mind, steady income, regular property condition checks, qualified maintenance and 24/7 emergency repairs. We utilise Maintenance Manager, an online program, which tracks all actions and events automatically issuing the appropriate correspondence to all key stakeholders, manages communications with landlords, tenants and trades suppliers for quotes, work orders and reminders. We take “caring for your investment” very seriously. Once all the documentation process is paid, entry report completed, bond and rent is paid, keys are released to your tenant. They are informed of their property manager’s contact details as well as additional services offered by First National such as our complimentary utility connection service – Direct Connect.
Completion
Why First National Nerang We know vacancies can be stressful, so you need an agency that acts quickly to find reliable, top quality tenants who will pay the maximum market price. Here’s why we have a leading edge...
We’re fast
We’re experienced
We’re online leaders
First National Nerang is like a magnet for tenants.
We manage over 90,000 investment proper ties throughout the cities and regional centres of Australia and New Zealand.
There’s more chance that more tenants will see your property with us because First National is an online leader.
Our advanced customer database enables tenants to register for instant alerts.
After Business Review Weekly published its Top 30 Australian Agencies, independent experts ranked First National Real Estate number one for Inbound Marketing.
We broadcast news of your property’s vacancy within minutes, direct to tenants that match your asking price and description.
Whether residential, commercial or holiday letting, First National Real Estate knows how to target the right audience and our relocation service is second to none.
We’re Pet Friendly
Timely Payments
Maintenance
Pet owners can make the best tenants. They know they must have an exemplary record to be considered by landlords.
Reliable rental payments are crucial. That’s why we offer a range of easy payment solutions for your tenant.
Early response to maintenance requests is key to good tenant relations.
If you’d like your property tagged ‘Pet Friendly’, it will appear in our Pet Friendly Rental Search results, thereby expanding your potential pool of tenants.
Our systems and processes enable instantaneous monitoring of your tenant’s payments and we are com m i t te d to a Z ERO tolerance of arrears.
Our comprehensive checks and additional Pet Agreements provide peace of mind.
Our qualified contractors and tradespeople enable us to expedite quotes for cost-effective maintenance. We use only reliable , competitive , licensed contractors, assuring peace of mind and a worr y-free proper ty investment experience.
Comprehensive Marketing
Freedom of choice
Tenant Selection
Competing for attention in the real estate market can sometimes be like talking underwater.
Once all suitable applicants have been reviewed, we advise you of your alternatives and recommend a tenant.
Integral to your success is our diligent assessment of applicants and exper t negotiations on price.
We invest heavily in search engine optimisation to ensure tenants can always easily find our listings.
However, we allow you the freedom of choice to decide who will live in your property.
We carefully assess references and check real estate databases to ensure every tenant we recommend has been exhaustively checked.
Regular Inspections
Insurance
Quality Systems
Our management ser vice includes regular inspections of your property to confirm its condition and compliance with terms of tenancy.
First National Real Estate offers landlord insurance products designed to cover you in the event of adversity.
We operate an industry leading quality property management system with procedures, template letters and checklists for any situation.
We conduct additional early checks of new tenancies, within two months, to provide additional certainty. We report to you with colour photographs, recommendations for improvements that could help improve your rent and provide a comprehensive rent review.
Residential Building Insurance policies cover loss of rent and accidental or malicious damage. Landlord’s Protection policies cover loss of rent and public liability concerns. We also offer contents policies for tenants, something they can experience difficulty obtaining.
All staff follow systems and procedures that are regularly reviewed to assure familiarity. This ensures our clients and customers receive a professional and uniform service standard,
Management Package First National Nerang offers a highly competitive package from an award winning team that has no hidden or extra fees to surprise you.
Letting Fee
1 weeks rent + gst
Management Fee Landlord Insurance in place -YES - NO
8.0% + gst 8.5% + gst
Advertising – Internet
Included
Advertising – Window display
Included
Advertising – Rental list
Included
‘For Lease’ Signboard
Included
Photography
Included
Inspections (Showings)
Included
Tenancy Database / TICA fees
Included
Entry/Exit Condition Report
Included
Routine Inspection Report
Included
Meter Readings
Included
Key Cutting
$5 per key inc gst
Preparation for Court Documents
Included
Court Attendance
$55 p/h inc gst
Lease Renewal Fee
$49 inc gst
Monthly Statement by Email
Included
Monthly Administration fee
$5.50 inc gst
End of Financial Year Statement
Included
Monthly and Mid-Month Disbursement Available
Included
Frequently Asked Questions How do you arrive at my property’s weekly rental value? To achieve the maximum rental in the shortest possible time we consider demand, current availability of competing property and factors such as location and features. What if I’d like a higher figure? We’re happy to try for that figure as long as you’re comfortable that your vacancy may be extended as a result. How frequently is the rental return reviewed? We conduct rent reviews at the beginning of each new tenancy, at routine inspections, or if market conditions shift rapidly - whichever occurs first. No changes to rent are made without consultation. How are applications for tenancy made? Prospective tenants are asked to complete an application form and authorise First National to check the information provided. What checks does First National undertake? First National uses a combination of approaches to check a tenant’s leasing and payments history. These include a 100 point check, contacting previous landlords or managing agencies, confirming employment, and checking a National Tenancy Database where tenants with troubled histories are recorded. If an application is rejected, what reason is given? Our protocol is not to provide a reason. There is no legal obligation to do so. Who chooses the tenant? We’ll make a recommendation but the final choice is yours.
Is the tenant guaranteed? Our processes assure every effort is made to screen for the best applicants and minimise risk. However, as rental payments and conduct are entirely at the discretion of individuals, we recommend landlords consider Landlord Insurance. How will I receive payments? Payments are made monthly by electronic funds transfer directly to your nominated account/s. Will I receive rent as soon as the tenant has paid? We understand how important it is to receive your rental income as quickly as possible. Not only do we run statements but we can pay directly into your nominated account, pay any outgoings such as council, owners corporation or water rates if required, and email the statement to you anywhere in the world. Will you conduct regular routine inspections? Our professional Property Management staff will conduct a routine inspection of your property every 4 months to ensure your property is well supervised and cared for. How does First National’s Pet Friendly Rental Search work? If you are prepared to consider applications from tenants who have pets with good references, we’ll mark your property as ‘Pet Friendly’ in our vacant rental property search results. This expands the number of potential tenants for your property. If an appropriate application is received, additional stringent conditions will be added to your lease agreement to ensure the tenant accepts additional responsibilities related to management of their pet and your property’s condition.
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Earle Plaza, Corner Price & White Streets Nerang, QLD 4211 p 07 55 960055| f 07 55 960074| e mike@nfn.com.au www.nfn.com.au