Nerang FIRST NATIONAL REAL ESTATE
The advantage... a unique blend of leading edge technology, innovative real estate practices and quality customer service plus advanced marketing and negotiation skills that provide the best solutions, results and satisfaction for our clients.
Contact us: 07 55960055 www.nfn.com.au
16 Years of Service to our Local Community Nerang First National was established in 1992 by Principal and Managing Director, Mike Gray. Today, it is the leading agency in Carrara, Nerang and the Gold Coast Hinterland, consistently earning a market share far in excess of its nearest competitors. The minute you set foot inside the doors of the business it’s easy to see why. Everything from the way the office looks, the way the people are dressed, to how you are greeted and the overall experience you have is so very different from a conventional real estate agency.
The company has consistently been recognised by the Real Estate Institute of Queensland (REIQ) and its peers as one of the leading agencies in the state, endorsed as: • REIQ Queensland Agency of the Year 2000, 2009 • REIQ Gold Coast Agency of the Year for 4 consecutive years • REI Australia Agency of the Year Finalist
Other achievements include: • Number one office in First National Gold Coast for the highest number of residential sales each year since 2001
“Many companies simply pay lip service to their mission statement and nothing is ever done about it” “Our people really do ‘walk the talk’. I suppose that’s one of the reasons we are one of this state’s leading agencies” Mike Gray
Managing Director Principal
• Number one office in First National Australia for sales in the medium size office category.
Nobody moves more homes for more families than the Nerang First National team.
Our Mission Statement
It’s all about that old fashioned and all too forgotten philosophy of truly “serving” your client and customer. During the early 80’s when Mike began his real estate career, he recognised why public sentiment of the real estate industry was so low. Poor service, little if any professional training and outdated business practices were all but the norm for the majority of practices. With that Mike opened Nerang First National, with the aim of making it a specialist agency that provides a standard of service and communication second-to-none with skilled professionals genuinely committed to making buying and selling a positive experience for all. The company rapidly forged its reputation as a dynamic effective agency, but it was only the beginning. The team has continued to lift the performance bar.
To provide a positive and memorable experience for every client and customer, beyond their expectation ~ earning their loyalty, confidence and future business as clients for life.
Trained Professionals The more knowledgeable our people are, the better the results we produce for clients. That’s why we invest very heavily in training all our people. They are renowned for their active participation in professional training. All team members belong to the South East Queensland Academy which specialises in advanced real estate training. Membership of the REIQ and the First National Group gives us another huge advantage. Constant sharing of ideas, knowledge and expertise between members plus the many additional resources, training and education opportunities are invaluable to our ongoing professional development. More knowledge, more skills, better results for you.
“Nobody moves more homes for more families than Nerang First National”
Absolute Written Guarantee of Services Real Estate is an “essential service” industry, a profession entrusted with the primary wealth of the community, a responsibility we take very seriously. You have the right to expect and get the highest price for your property and for the entire selling process to be a positive stress-free experience – that’s what “great service” is all about and what’s more, it doesn’t cost you any extra!
It’s all about a total commitment to providing: effective marketing, skilled negotiators, constant communication, weekly written reports, regular information, teamwork and excellent behind the scenes support . Great service is the ‘fulcrum’ of our business. That’s why we give 100% and that’s why more than 55% of our new business is by way of referrals from delighted clients and customers. First National Nerang is the only company to offer a written TRIPLE Consumer Protection Guarantee. We spell out 100% of the lawfully enforceable Code of Conduct, the REIQ Standards of Business Practice PLUS details of our unique and extensive Service and Performance Commitments. This gives our clients total peace of mind throughout the sale process knowing that they have unconditional “hire and fire” control throughout the entire selling appointment period. Now that’s a guarantee!
The Marketing Edge Our in-house marketing department employs full time marketing specialists. With extensive use of almost every form of leading-edge technology available, clients receive affordable access to creative and genuinely effective advertising and marketing.
“Real Estate is an essential service industry, a profession entrusted with the primary wealth of the community.”
First National Nerang provides many unique advantages in addition to prominent print media advertising, which include:
1. Nine Internet Websites: Your property is widely promoted on all of the leading Australian property websites. The key sites being: realestatecom, domaincom, homehound.com.au, firstnational.com.au, myhome.com.au and our own high traffic website nfn.com.au 100% designed and managed inhouse and ranked in the top1% of independant websites in the world. You get the best possible market saturation to millions of people every day. 2. Weekly Email Bulletin: A data base of over 2000 current and future buyers, sellers and investors receive weekly information on all new properties for sale. The “Weekly Property Bulletin” also includes the weeks price changes, properties sold, open homes, properties for rent and more. We don’t wait for the market to come to us - we go to the market.
“You have the right to expect and get the highest price for your property”
3. Weekly email newsletter Over 5,000 subscribers receive our professionally produced email newsletter, a popular source of interesting articles, latest news and information about the real estate market. Another huge arena of prospective buyers and investors!
4. The First National Network If a buyer is moving to our area from anywhere in Australia and New Zealand, there’s a good chance that we’ll be called on to help them. Referrals between over 550 offices Nationwide are a regular source of buyers. 5. Instant database matching The moment a property is listed, it’s features are entered into our computer-automated contact management program which matches registered buyers and investor clients that have told us exactly what they want. The right buyers for your property will know about it immediately. 6. Regional magazine/newsletter Each month, around 12,000 homes in the local area receive a high quality full gloss color magazine delivered to their door. “The Property Book” is a combined informative newsletter and property guide. 100% of local households will know that your property is available to buy 7. Landmark window display The largest quality pictorial window display in the most prominent CBD location in the region. It’s rare for any person buying locally to miss browsing our property window display 8. Neighbourhood promotion Research shows that many
properties are often sold to the friends or relatives of nearby residents. We target all neighbouring residents and absentee owners to make them aware of the opportunity.
“Our Marketing Works”
9. Combined team support Because we offer equal incentive to every salesperson in the team to sell your property, not just the person you list it with, it is always promoted to the right prospective buyer no matter which salesperson they are dealing with. You get more selling opportunities because you have an entire team of salespeople working for you!
10. Open for business 7 days Logically, most buyers and clients work Monday to Friday. That’s why it’s important that we stay open for business on weekends We don’t want to miss the best days and best opportunities to find the right buyer for your property. These are just a few examples of our effective FREE marketing products, initiatives and strategies which combine to give you a proven “marketing edge”.
Mike Gray Managing Director Principal
What’s more, you also have access to the best selection of additional effective advertising options at cost.
Glenn Batten General Manager
Cheree Miers Sales Associate
Ray Ellis Senior Sales Associate
Andrew Davidson Sales Associate
Robert Lewis Senior Sales Associate
Joanne Ellis Sales Associate
Leanne Treadwell Debra Baumann Ebony Baumann Sales Coordinator Property Property Manager Management
It’s a people business and our business is - our people!
Julie Morgan-Kemp Senior Sales Associate
Shawn Barber Senior Sales Associate
Steven Hayes Sales Associate
Paul Moitzi Sales Associate
Leslee Halli Senior Property Manager
Kathryn Graham Senior Property Manager
Angela Baker Admin Manager
Jacinta Gilmore Marketing Manager
Emily Williams Customer Service