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ENSURE QUALITY EXPERIENCES TO THE CUSTOMER: OPPORTUNITY #1

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FOUR CHALLENGES

FOUR CHALLENGES

ACTIVITY

This is the step where customers experience and live the tourist activity.

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MAIN PROBLEM:

The chosen problem is based on the quality and diversity of services made available to the family. Activity should also be interesting for adults as for children. How can Tourism operators provide great activities for a family where there is a great difference of ages and interests among themselves?

SECONDARY PROBLEM: Ensure the quality of equipment for tourist activities.

MAIN OPPORTUNITY:

Tourist companies and operators should adapt their service so that activities are adjusted to various age groups, even in differentiated moments of the activity.

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