MAIN CHALLENGES

Enhance Digital Marketing

FOCUS: communicate with customers using innovative digital marketing technics

Increase Operational Efficiency

FOCUS: promote customer satisfaction through an efficient operational performance

How to communicate effectively to our customers?

What are customers digital habits? Which channels they prefer?

Which strategies must be implemented to impact new customers?

How to control the quality of the delivery service?

How to implement standardized patterns of service?

How to increase the quality of operational people?

Implement market research about customer behaviours in different markets; Use cross selling as a powerful tool to spread the offer to other customer segments;

Create partnerships with other brands / producers to increase brand awareness.

Investment on recruitment and training for operational staff; Create operational efficiency to promote the return and referal; Create standardized processes to guarantee quality patterns and customer satisfaction.