Internal Only-New Era Engage-January 2022

NEW ERA ENGAGE JANUARY 2022

Delivering Transitional Services for M&T Bank Corporation following Acquisition pg. 07

News & Blog 03 2021 Year in Review 05 Success Stories 09

FROM THE CEO Joe Ewart Chief Executive Officer

Happy New Year!

I hope everyone could spend some time relaxing and having the opportunity to refresh with their families over the holidays.

It is hard to believe another year has passed. Still, as I reflect on the previous year, I am overwhelmed and deeply grateful for the resilience and dedication shown by all employees. Following the pandemic, we entered an evolving business workflow both internally as a company and externally to meet the demands of our customers. The New Era team has shown a remarkable ability to adapt and continue to provide outstanding service to our customers.

We continue to expand our service delivery capabilities and offerings despite the challenging environment. To this end, we are pleased to announce that we acquired Consolidated Technologies based in New York and Telemerge based in Toronto, Canada, in December.

New Era continues to pursue opportunities to streamline operations and create efficiencies to support this ongoing growth. In 2021, we implemented a number of organizational changes that we believe will enhance the long-term scalability of the company.

Here’s to making 2022 another successful year—and one that is filled with opportunity.

Joe Ewart

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07 Feature Story —

Delivering Transitional Services for M&T Bank Corporation following Acquisition

IN THIS ISSUE

03

News & Blog

05

2021 Year in Review

07

Transitional Services for M&T Bank following Acquisition

09

Success Stories

01

Message from the CEO

04

Company Updates

03

News & Blog

05

2021 Year in Review

09

Success Stories

07 11

15 19

Feature Story

Employee Success

New Faces of New Era

HR/Marketing Resources

02

News & Blog New Era Technology Receives ISO/IEC 27001:2013 Certification ISO/IEC 27001:2013 is an information security management system standard published by the International Organization for Standardization (ISO) and the International Electrotechnical

ISO/IEC 27001:2013

Commission (IEC). This certification demonstrates New Era’s continued commitment to information security at every level and ensures that the security of New Era’s data and information has been addressed, implemented, and properly controlled in all areas of the organization.

Visit the neweratech.com Blog page for News & Blog Content.

Why Automated Response is Important in Cybersecurity Today By: Jacob Ruzi, Security Solutions Engineer Automation, typically managed with a Security Orchestration, Automation and Response (SOAR) tool, is a critical component in properly supporting and supplementing a SOC in their efforts to wade through this deepening ocean of threats. Learn how automation can drastically strengthen a security...Read more...

Are You Using Your Next Generation Firewall Effectively?

Kevin Scott, Director of Security Architecture & Engineering Firewall technology has been the cornerstone of network and security team efforts globally since the early 1990s. The first generation of this technology was straightforward and focused on source IP, destination IP, port, and protocol. However, this required an engineer to build both inbound and outbound rule...Read more...

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Company

Have you visited Pulse, New Era’s resource Hub? Utilize this page to stay current with New Era’s latest resources.

Updates

ConnectedLive Event

Event Recap: Hosted by BITS, a New Era Technology Company BITS, a New Era Technology Company, recently hosted their annual conference for Financial Services customers and prospects. This event is focused on keeping customers connected with the team and to learn about solutions and services. This year made it the 5th year BITS has hosted the event, and the 2nd virtually. The team delivered 12 hours of keynotes, presentations and demos, and was also able to share New Era products and solution topics for customers to learn and share thoughts. Over 80 customers from 40 various financial institutions tuned in to listen and learn.

HR Updates

Please visit Pulse and select the HR Tab to stay current with HR’s resources.

Human Resources has updated their site under Pulse, New Era’s resource hub, to make it easier than employees to access resources such as benefits, manager and employee resources, and more. Below is a list of the resources you can find with the click of a button.

•

Open Positions

•

Upcoming Initiatives

•

2022 Payroll Calendar

•

Employee & Manager Resources

•

2022 Holiday Calendar

•

Safety Resources

•

Employee Handbook

•

Paylocity Login

Updated Virtual Backgrounds Available on Pulse

Marketing has added new options for your next video call, including options for

MDR (Managed Detection and Response). Simply visit the Marketing SharePoint Site on Pulse to download the latest resources. Looking to enhance your

LinkedIn profile? Marketing also has resources for LinkedIn banners to create a polished profile.

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2021 YEAR IN REVIEW

New Security Solution Debuts Managed Detection & Response Managed Detection & Response (MDR) is launched

by New Era Technology. This service helps customers maintain optimal security posture. To learn more, please visit www.neweratech.com/us/mdr

The Ultimate Guide to New Era Pulse: New Era’s Intranet Site Pulse connects our workplace through the cloud by sharing internal resources and news while seamlessly collaborating across the organization. Pulse has sites dedicated to Sales, Marketing, HR, IT, and Microsoft 365 Training. Visit Pulse today.

HR 2022 Highlights Impressive HR Stats to Share • 374 employees hired in the US • 720 employees integrated from acquisitions in the US • 752 Impressions awarded in Paylocity

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7

ACQUISITIONS

$11.4M

Cross-selling nearly doubled from 2020, ending in $11.4M in Sales

Divisions • • • • • • •

Northeast Midwest Global CX Global Video Collaboration Global Enterprise APAC Global Services

9,000 CUSTOMERS

Acquisitions

113

NEW MARKETING RESOURCES

752

• • • • • • •

BITS Cameo Global Comm-Works CTI i3vision RMM Solutions Telemerge

IMPRESSIONS GIVEN VIA PAYLOCITY

INDUSTRY AWARDS CRN Fast Growth List New Era ranked on CRN’s 2021 Fast Growth 150 list.

CRN Solution Provider 500 List New Era ranked on CRN’s 2021 Solution Provider 500 List.

Transitions to New Era • • • • • • •

Asnet ATS AUS IT GCI (Global Convergence Inc.) Pinnaca Videocall Vintek 06

Feature Story — Delivering Transitional Services for M&T Bank Corporation following Acquisition

SUCCESS STORY

The Team • • • •

Margaret Lee Randy Lloyd George Canales Tom Solomon

• Jeff Keale

Deal Size

$890K Division

Northeast Customer

M&T Bank Corporation 07

Background New Era-CT has been in partnership with People’s United Bank (PUB) for over 10 years, supporting over 400 branches throughout New England.

On February 22, 2021, M&T Bank Corporation, an American bank holding company headquartered in Buffalo, New York, and operating 780 branches across the greater Northeast, announced that they were acquiring PUB. Before this announcement, New Era was working with top executives to upgrade the software of Cisco’s Communication Manager and migrate applications to New Era’s Cloud Blu. Based on our exemplary reputation for customer service, M&T executives invited the team to meet and discuss New Era’s solutions, support, and resources to deliver a critical project regarding the transition to M&T platforms and networks.

New Era’s Sales and Operations team met with M&T leadership to discuss implementing a parallel infrastructure at the PUB locations to make the transition quicker, smoother, and more efficient when the acquisition was

FOR INTERNAL USE ONLY. NOT FOR DISTRIBUTION.

finalized. The scope of work was to create a dual service for every station/ computer endpoint in all PUB bank locations.

Overview New Era was awarded the cable project on August 18, 2021, with a target to complete it by December 31, 2021. The project timeline was incredibly aggressive and complex due to the scheduling of resources in a significant number of branches across a diverse geographic area. In addition, in many cases, due to the short timeline, the team didn’t know what they would encounter until physically on site. It required a logical and thought-out phased approach with a detailed project plan if M&T Bank was successful in achieving its goal.

Each site location involved three phases. To meet our goal, New Era was required to complete an average of four sites per day. In addition, mid-project New Era was asked to execute on another 30 branches while adhering to the original timeframe.

Continued...

Project Details & Team The project itself was a significant undertaking compounded by scheduling, carrier dates, unknown cable requirements, unknown site contacts, site access requirements—all to be executed with a finite set of New Era resources. The primary Project Phases consisted of installing carrier services, installing and testing all cabling, and installing and testing printers, AP’s and branch teller lines.

New Era assembled a dedicated project team under the leadership of Margaret Lee (PM), Tim Warweg (Operations VP), and Edith Romanello (AE). The team also consisted of several critical New Era team members including: Randy Lloyd, George Canales, Tom Solomon, Jeff Kealey, and Carl Zepke to manage the on-site teams and execute the work. This core team also leveraged valuable resources from our New England Branch in Quincy and some subcontractors. The project presented many challenges, but through the dedication and determination of our team, New Era has successfully completed 226 branches to date.

Through proper planning, communication, executive sponsorship, and collaboration with the M&T team this project has become a model for success. A standard week includes the weekly planning sessions, the detailed weekly project plan, constant communication, and dedicated resources executing flawlessly on-site at 20 different branches. As the primary manager of this effort, Margaret’s leadership and professional approach have kept New Era on-time

and on budget while also embedding in the new customer’s mind the value and power of the New Era brand.

M&T Bank is very pleased with our partnership and has approached us with two additional projects for 2022.

With the continued success we also hope to have the opportunity to provide additional support to the branches throughout New England. A recent note from the customer before the holiday read:

“

We wanted to send thanks and appreciation your way for all your efforts with the PUB cabling project. We look forward to our continued collaboration, and may all your endeavors be successful. Have a wonderful Thanksgiving holiday to you and yours!”

Have a Story to Share Externally?

The Corporate Marketing Team is always looking for stories to

share externally, on New Era’s website. These resources serve as opportunities to share with current and potential clients,

highlighting real-world examples of our solutions and services.

Process Email Marketing your interest. The team will provide you with

a client approval form. Once the client signs off, Marketing will

work with you to obtain details about the project, complete the write-up and coordinate with the client for final approval.

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SUCCESS STORIES Providing AV Solutions for Growing Biomedical Consulting Company Client: Trinity Partners Deal Size: $1.6M

Deal Drivers: Chris Hartman and Peter Wagner Division: Northeast

Trinity Partners is a Biomedical consulting company, HQ in Waltham, MA. Trinity Partners has 850 employees with projected growth of 25%, and a global footprint with offices in the US, UK, Germany, and India. Rapid growth/expansion is expected due to continual acquisitions (owned by private equity) each quarter. New Era capitalized on fractures in the existing AV relationship with AVI-SPL and having a long-standing proven history as trusted advisor and partner to the client to displace existing AV partner and secure position as AV partner. The initial deal was for AV needs for the India office. Chris Hartman (with support from Peter Wagner) was exceptional in his communication, professionalism, honesty, and ability to build trust throughout the process. These attributes helped win the client over to New Era. New Era is working to deliver and deploy the solution, but the team is off to an excellent start due primarily to the efforts of Chris and his team.

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Leveraging AV, Security & Structured Cabling Experience for Germania Farm Mutal Insurance Client: Germania Farm Mutual Insurance Deal Size: $400K

Deal Drivers: Mark Hunt, Joe Schlichte, Chris Hartman, Peter Bertoli, and Matt Girgenti Division: Global CX New Era was able to leverage our AV, Security, and Structured Cabling expertise to assist Germania in the build-out of a new executive space. The Boardroom is a multipurpose multi-configurable meeting space. The room can be configured as 1, 2, or 3 discrete meeting spaces.

The Security scope includes converting all doors and adding new doors to a new Access Control system to be integrated with a new Video Surveillance system that links all Access Control events with Camera Footage. New Era is also completing the Low Voltage cabling to support these systems.

Able+ Services for University of Ulster (UK)

Cross-Selling Win with Aqua Leisure Group

Deal Size: $50K

Deal Size: $712K

Client: University of Ulster, UK

Deal Drivers: Josh Howlett, Rezar Zefaj, Lara Savory, and Emma Baylie Division: Global Video Collaboration

The university has selected New Era’s Able+ Identity and Access Management solution to replace Microsoft Identity

Manager (MIM). MIM is currently used as an on-premise solution to manage the

identities of 3,000 associates. The University of Ulster adopted Able+ to progress their

strategy of adopting cloud-based services.

The contract term is 12 months. In the

interim, the university intends to procure a

solution for the remaining 93% of their user population in 2022, having an estimated

value of $1M, for which New Era should be well-positioned.

Client: Aqua Leisure Group

Deal Drivers: Joseph Walsh, Peter Wagner, Joe Schlichte, Robert Fallon, Dan Marshall, Darren Brown, Ken Kuznicki, and Chris Hartman Division: GVC and Northeast Long-time partner, Aqua Leisure, enlisted New Era to design and implement various rooms to maintain a consistent and simple user experience. The project consists of a large board room, two large conference rooms, three executive offices, five huddle spaces, a large lobby display, digital signage displays throughout the entire space, and custom studio show room that allows the client to showcase their products via video conference to multiple buyer’s in real time.

This Cross-selling win included wrapping multiple principals under one purchase order. Utilizing our TPL team, New Era was awarded infrastructure cabling for wired and wireless endpoints, network switches, data center servers and storage, UC, sound masking, and V/C works. Aqua Leisure is a large supplier of quality products and has clients ranging from Amazon, Wal-Mart, Target, and Costco.

neweratech.com Visit neweratech.com Our Work and the Resource section for Case Studies and Project Reviews.

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Celebrating Employee Success

We would like to congratulate and recognize the following staff for their many years dedication to New Era Technology!

Anniversaries

5

years

Don Champage, Regional Director-Chicago, IL

We would like to congratulate and recognize the following staff for their many years dedication to New Era Technology!

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Brian Erchenbrecher, AV Solutions Programmer Michael Jedynak, NOC Engineer 2

Joseph Pfieffer, Account Executive

years

Brian Smith, Senior Solutions Engineer

Steven Solomon, Senior UC Field Engineer

Steven Christian, Advanced AV Implem. Tech.

Mike Strok, Managing Consultant

Michelle Corvacchioli, NOC Engineer 1

Stephen R Sylvester, Senior Security Technician

Erica Evoli, Project Support Specialist

Richard Tsui, Network Solutions Engineer

Shawn Gohmann, Logistics Center Tech

Pal Lehal, VNOC TL - Secure & Corporate (UK)

Jon Hosford, Deployment Lead

Gary Buckpitt, Global Architect (UK)

Raymond Howard Jr., Network Sol. Engineer

Danielle Kilian, Operations Coordinator UC (NZ)

Eric Ice-Gipson, Deployment Lead

Tim Stewart, Senior Technician (NZ)

Roman Kats, Network Support, L1

Scott Cramond, Account Executive (NZ)

Bil Longo, Sr. Account Mgr., Director SMB Cloud

Michael Askey, Solutions Architect (NZ)

Rummel Nieto, Technical Account Manager

Ian Williams, Account Executive (NZ)

John Nordfors, Sr Consultant

Kathleen Phillips, AV Solutions Engineer

Rami Rashed, Security Solutions Engineer Scott Rosenthal, AV Solutions Engineer Nicole Stibal, Project Manager Roberto Thomas, NOC Tier 1

Joe Towner, Advanced Technician

Kathy Beshears, Operations Expeditor

15

Joseph Solis, Sr. Network Sol. Engineer

Susan Stafford, Sales Support Specialist Mike Torres, Account Manager

years

Barry Townsend, Field Engineer

Sara Weitzel, Customer Experience Manager

Piotr Poliwka, Principal Tech. Architect Cons. (UK)

Sandi Williams, Business Operations Specialist

Steph Coyne, Director, Service Delivery (UK)

Andrew Rainsbury, SNOC Technician (UK)

Andrew Gleeson, Senior Technician (NZ)

Cameron Browne, Systems Engineer (NZ)

David Hill, Desktop Network Supp. Tech., (NZ) David Atkin, Senior Engineer, AU

Anton Rook, Technical Account Mgr. (AU)

Aaron Allitt Senior Network Engineer (AU)

Sah Jahan, Payroll Mgr. & Accounts Payable (NZ) Abdi Adan, Technical Team Leader (NZ)

Amar Mahfooz Desktop Network Supp. Tech., (NZ) Andrew Moule Accounts Officer (AU)

Paul Rumbal Desktop Network Supp. Tech., (NZ) Juliet Cowan Accounts Receivable (NZ)

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FOR INTERNAL USE ONLY. NOT FOR DISTRIBUTION.

20

+

years

David Doerr, Life Safety & Network Engineer Donna Dolan, Senior Account Executive John Keenan, Sr. VP - Tampa, FL

Jaie Solis, President, NYC Metro & Security Andre Szebold, AV Service Field Engineer Randy Bennett, Warehouse Mgr. (PA)

Darin Hutson, AV & Security Sol. Engineer Greg Strachan, CEO (NZ)

Congratulations on 20 Years!

Andre Szebold AV Service Field Engineer Global Video Collaboration What makes New Era a great place to work?

“Our management team is always willing to alter schedules if our individual skill sets don’t match the challenge at hand.”

Do you have any awards, certifications, or special recognitions?

“CTS”

What is the best advice you have ever been given?

“Sometimes, undertaking the difficult path is the most rewarding path.”

What do you love most about your job?

“Figuring out why a system has failed and fixing it in a timely manner.”

What is something people don’t know about you?

“I once hit a golf ball over 500 yards.

Some of it was downhill and downwind, but it still went over 500 yards.”

Congratulations on 20 Years!

Donna Dolan Senior Account Executive Northeast What is the best advice you have ever been given?

“Don’t assume. It covers many scenarios.”

What do you love most about your job?

“The relationships I have made with clients and the ability to continue to work with them over and over again.”

What is something people don’t know about you?

“I would say anyone that knows me knows what I love: Tennis and Florida.

And wine!”

What makes New Era a great place to work?

“New Era employees: my colleagues, support staff, and most of all my boss.

Being in sales is a tough position—it’s a wonderful feeling to know you are appreciated for your efforts.”

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Recognize a Colleague!

Congratulations on 20 Years!

Ways to Submit a Recognition: Do you have a recognition or achievement you would like to submit on behalf of a colleague? There are two ways to recognize a colleague: 1.

Email Marketing to have the achievement featured in the next quarterly newsletter.

2. Submit an Impression via Paylocity. Simply login to www.paylocity.com and select the star icon for impressions.

From there you can award an impression. Impressions notify the staff member, and their direct supervisor.

Jaie Solis President, NYC Metro & Security Global Enterprise What do you love most about your job?

“The people I work with make all the difference whether it’s someone I’ve worked with for over 20 years or someone I’ve met by way of acquisition a couple months ago.”

What is the best advice you have ever been given?

“Around 1995, my college roommate advised me to install a TCP/IP stack on Windows 3.1 and download Mosaic to browse the World Wide Web. That was my introduction to the Internet.”

What is something people don’t know about you?

“I enjoy outdoor activities all year long and have a variety of mountain and fat bikes, snowboards, paddle boards, and surf boards.”

What makes New Era a great place to work?

“Our culture. New Era not only looks to preserve the culture but rather reinforces it with every acquisition.”

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Congratulations on 25 Years!

Darin Hutson AV & Security Solutions Engineer Midwest What do you love most about your job?

“Seeing customer sites and learning about what the customers do and make behind the scenes.”

What is something people don’t know about you?

“I am an Assistant Scout Master for a BSA Boy Scout Troop.”

Congratulations on 25 Years!

Randy Bennett Warehouse Mgr. - West Chester - PA GVC What is something people don’t know about you?

“I have run for public office on several occasions, served multiple terms on the town council, and I have lived in the same small town my entire life (I also built and am the curator of our town museum). If there is something that is still unknown, I have put great effort into keeping it that way.”

and listen, think, then speak.”

What makes New Era a great place to work?

“Through smart decisions and employee sacrifice, the company has been relatively insulated against changes in financial and political climates providing a consistent and stable place in which to provide for my family and me.”

What has been the biggest change you have seen in the past 25 years as it relates to the industry or the work you do?

Best advice you have ever been given?

“If you don’t walk on the railroad tracks, you won’t get hit by the train.”

Do you have any awards, certifications, or special recognitions?

“CTS-D & CTS-I”

Best advice you have ever been given? “Stop

“Integrating Media Retrieval systems with VCRs and slide projectors to now having video streamed over IP networks.”

What has been the biggest change you have seen in the past 25 years as it relates to the industry or the work you do?

“The portability and accessibility of devices and information.”

What do you love most about your job?

“The core group of individuals, both formerly and currently employed, that have helped average out the good days and challenging days into twentyfive years of good times and memories.”

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The New Faces of New Era

Adam Tawa

Alexander Cwik

Alexander Kotylev

Allen Orcutt

Sr. Account Executive

Technician

Network Security Sol.

Field Technician

Northeast

Midwest

Engineer. - Global Enterprise

Field Services

Ashley Addy

Braxton Lewis

HR Coordinator Mgr.

Brendon Stokes

Desktop Network Support

Systems Engineer

APAC

Tech. - APAC

APAC

Brent Zohimsky IT Support Analyst

Alvaro Valderrama Network Solution Engineer Global Enterprise

Brian Miller Project Coordinator

Midwest

Global Services

Chris Flood

Chris Furlong

Courtney Angel

Craig Hadfield

Dynamics GP Manager

Cohen Padayachee

Project Mgr. Structured

Trainee Support Tech.

Head of Marketing, APAC

Senior Engineer

Corporate

Cabling - Northeast

APAC

APAC

APAC

Dylan Bilges-Schnappauf

Eric Xiques

Gaurav Rawat

Project Manager

Desktop Network Supp.

Northeast

Tech.- APAC

Dinesh Rai

Duke Nguyen

Desktop Network Supp.

Staff Accountant

Tech. - APAC

Corporate

Global Services

James Anderson

Jamie Lennon

Desktop Network Supp.

Desktop Network Supp.

JaVon Bogans

Logistics Center Technician

Jay Crawford

Jennifer Copeland

Operations Support Spec.

Technician

Staff Accountant

Midwest

Northeast

Corporate

Tech. - APAC Tech. - APAC FOR INTERNAL USE ONLY. NOT FOR DISTRIBUTION.

01

Andrea McInnis

Angelique Henry

Project Coordinator Conferencing Technology Spec.

Global Services

Global Video Collaboration

Ann Lozier

Anthony Koch

IVR Developer

Operations Expeditor

Global CX

Global Services

Trainee Support Tech.

Desktop Network Support

Project Coordinator

APAC

Tech. - APAC

Global Services

David Hlusak

Dejuan Hunter

Devin Ardrey

Conferencing Tech. Spec.

AV Technician

Global Video Collaboration

Midwest

Jackelyn Temple

Jackie Ferrara

Managed Services Supp.

Service Delivery Mgr.

Spec. - Midwest

Global Enterprise

Desktop Network Support

Bryn Jones

Estimator

Tech. - APAC

Global Enterprise

Project Manager

Support Technician

Global Video Collaboration

APAC

Harnoor Gill

Harrison Rogers

Desktop Network Supp.

Inside Sales Specialist

Tech.- APAC

APAC

Jess Leach

Jessica Lewis

Inside Sales Officer

Call Center Repr.

APAC

Northeast

APAC

Carolyn Voelker

Bryan Lifschin

Dave Crook

Talent Acquisition Specialist

Byron Luciano

Bruno Marcondes

Daniel Betlock

Anuja Kadam

Security Solutions Engineer Global Services

Jack Godden Trainee Support Technician APAC

Jessica Young Sales Admin. Assistant Midwest

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The New Faces of New Era

Jijo Joy

Jocelyn Antonucci

John Harrison

Senior Technician

HR Specialist

Service Delivery Mgr.

APAC

Corporate

Lee Vang

Manuel Ramirez

Billing Administrator Global Services

John Motufoua

John Pierce

APAC

APAC

Global Video Collaboration

Marv Radtke

Matt Giocastro

Matt McCann

Field Technician

Program MGR./Solutions

Global Enterprise

Architect - Global CX

Desktop Network Supp. Tech. Enterprise Account Exec.

Network Solutions Engineer Structured Cabling Tech.

Global Enterprise

Midwest

Nicole Strain

Peter Claffey

Michael Portelli

Rick Nadell

VNOC Tech. Supp. Tech.

AV Project Mgr.

Rhonda Raste

Financial Planning &

Project Manager

NOC Specialist

Global Enterprise

Northeast

Global Video Collaboration Global Video Collaboration Analysis Mgr. - Corporate

Sam Hoepner

Scott Berbrich

Scott Cleary

Stephen Farren

Systems Administrator

Shirley Brown

Helpdesk Engineer

Program Manager

AR Specialist

Service Delivery Specialist

APAC

Global Services

Global Enterprise

Global Services

Global Video Collaboration

Tom Bowyer

Tom Knecht

Tustin Larson

Vichitra Yadav

Trainee Support Tech.

Project Coordinator

Victoria Panyanouvong

Security Project Mgr.

Desktop Network Supp. Tech.

Application Developer

Global Services

APAC

Global CX

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Global Services APAC FOR INTERNAL USE ONLY. NOT FOR DISTRIBUTION.

Joy Kellaris

Justin Howell

Finance Specialist

Inside Sales Repr.

Corporate

Global Services

Midwest

APAC

Megan Fernandes

Michael Batiste

Nancy Opperman

Marketing Executive

Senior Developer

Neal Melanson

Nicholas Cassese

AP Specialist

Field Engineer

Global Enterprise

Network Spec. Engineer, L1

APAC

Corporate

Northeast

Northeast

Robbie Newlove Systems Engineer

Robert Goodfellow

Kaitlynn Schlitt

Kevin Jose

Sales Support Specialist Desktop Network Supp. Tech.

Ryan Croston-Jackson

Desktop Network Supp. Tech. Desktop Network Supp.

Kimberly McDonald Accounting Supervisor Corporate

Ryan Hibbs

Sachin Sharma

Support Technician

Desktop Network Supp. Tech.

APAC

APAC

Tech. - APAC

APAC

APAC

Steve Beuoy

Tad Ryder

Terry Jensen

Inside Sales Specialist

Tim Lund

Account Executive

Tim Reinarts

Desktop Network Supp.

Operations Expeditor

Midwest

Security Solutions Engineer

Midwest

Tech. - APAC

Global Services

Global Services

Vladimir Chirkin

Zach Goin

Security Project Manager

IT Support Tech

Global Services

Global CX

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HR & Marketing Resources HR TEAM

MARKETING

HR Inquiries

Marketing Inquiries

Our HR Generalists can help employees and managers with resources such as Paylocity, Handbook/Policies, Payroll, Benefits, FMLA / ADA, Worker’s Compensation, PTO and more. Please allow 24 hours for your inquiry to be received and reviewed.

Marketing provides support for branded collateral, review of presentations, social media promotion for events, case studies, and more. Fill out the Marketing Request Form and email your inquiry to the Marketing email. Please allow 72 hours for your inquiry to be received and reviewed.

HR@neweratech.com

marketing@neweratech.com

Company Announcements

Marketing Resources

Memorial Day - Monday, May 30 Independence Day - Monday, July 4 Labor Day - Monday, September 5 Thanksgiving - Thursday, November 24 Day After Thanksgiving - Friday, November 25 Christmas Day (observed) - Monday, December 26 Floating Holidays (3) - Three, 8-hour days for personal use

MEETING TOOLS |

2022 Holiday Schedule

Job Openings

View open positions here.

New Resources

MDR Virtual Backgrounds

SALES TRAININGS |

The Priority Sale: Sessions 13 & 14

These 6 resources are also available on neweratech.com WEBINAR

| Microsoft Education: PowerApps

WEBINAR

| Microsoft Education: Microsoft 365

PROJECT HIGHLIGHT |

Contact Center Homeownership Assoc.

BLOG |

5 Reasons Virtual/Hybrid Collab. Improves Productivity

BLOG |

Virtual Reality Technology in the Healthcare Industry

BLOG |

Are You Using Your Next Generation Firewall Effectively?

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Jan. 2022 - Annual Required Training: Cybersecurity Jan. 2022 - Annual Required Training: AntiHarassment

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