Important Information YOUR FINANCIAL PROTECTION – Your holiday
and your money are fully protected when you book with Newmarket Holidays. In line with the EC Directive on Package Travel, Newmarket Holidays, offers complete financial protection for all customers through our ABTA and ATOL bonds.
BOOKING – Providing clear, correct information
when making your booking is essential, for it is from this information that we make your reservation and our contract with you. The person to whom all correspondence, invoices and joining instructions are to be sent, should be entered as the first name. It is also their address and telephone number(s) that should be shown and it must be they who accept these Terms and Conditions before completing a booking. Other names are required by airlines, insurance companies, hoteliers etc., so please be accurate. For foreign holidays it is essential that these names match those on the passports. If any member of your party, e.g. newlyweds, changes their name between booking this holiday and travelling, it is important to provide these details so that we can issue the tickets in the new name. If there is not time to amend the passport the marriage certificate should be carried in the passport. We need to know the number of children under the age of two, and those between the ages of two and 16 who may
qualify for a 10% discount if they are sharing a room with two adults where a specific child price is not shown. We do not accept bookings from any unaccompanied passengers under the age of 18. In order to travel aboard the ships, it is a requirement that passengers read and sign, or in the case of web bookings acknowledge that they have read, the Booking Conditions, which cover the detailed terms and conditions under which bookings are accepted. It is the passenger’s responsibility to ensure all the ship’s manifest information, including, but not limited to, full names, dates of birth, passport details, travel insurance and medical declarations are provided to the company in a timely manner. Failure to provide such information and assigned acknowledgement of our Booking Conditions could result in a delay in boarding at Embarkation or, in extreme circumstances, the permissions to board being refused.
YOUR ITINERARY – We endeavour to follow the itinerary advertised in the brochure, although please note, due to water levels on the river and circumstances beyond our control, we may need to change the order in which the itinerary is operated, our ports of call, or our dayto-day activities. On the rare occasion this happens, the International Host will keep you fully informed. BROCHURE DETAILS – All information in this brochure was correct at the time of going to print and any errors are
unintentional. The availability of some services, facilities and attractions may vary due to circumstances outside of our control, such as poor weather conditions and a change in water levels on the river, lack of demand and technical problems. We cannot predict these occurrences in advance and do not accept liability if attractions are not open or available, although we will do our best to provide alternatives.
DELAYS – Occasionally, flights, the ship and trains may
be delayed due to circumstances beyond our control. In such cases, we will do our utmost to help you and keep you fully informed. In the event of extended overnight delays, depending upon circumstances, we will endeavour to provide accommodation. In the case of a major delay to your homeward journey, we shall endeavour to delay the departure from the ship.
HOLIDAY EXTRAS NOT BOOKED WITH NEWMARKET - We cannot be held responsible for
compensation in respect of any extras which are booked (e.g. travel insurance, transport including but not limited to flights and rail, currency, theatre tickets) with a third party, if we subsequently cancel your holiday for whatever reason. If you book your travel insurance with us, you would receive a full refund in this circumstance.
Booking Conditions Please read carefully We want you to enjoy every minute of your A-ROSA cruise, and we’ll do our very best to try to ensure that it lives up to your expectations. We believe that our more than 30 years of tour operating experience, together with the reputation we have for quality and value, should give you the confidence to book with us. To give you further peace of mind, we accept your booking on the basis of our Terms and Conditions, which are designed to clarify the contractual obligations between us. Please spend some time reading them carefully, and please feel free to contact us should anything be unclear.
Your Contract With Us 1 YOUR BOOKING - Your booking, once accepted
and confirmed in writing to you, represents a contract between all persons named on the Booking and Newmarket Holidays Ltd (The Company). When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. The contract is based on the information given in the brochure and the terms laid out in the following Booking Conditions. This agreement is governed by English Law and jurisdiction is conferred on the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply). We do not accept bookings from any unaccompanied passengers under the age of 18.
2 YOUR PAYMENT - Your Confirmation of Reservation includes an invoice showing the deposit paid and the final balance due. The outstanding amount must be paid by the due date. Should we not receive payment by this date we shall cancel your travel arrangements, in which case you could be liable to pay cancellation charges according to the scale set out in ‘Your Cancellations’ below. N.B. 1: The person making the booking with us does so in accordance with these Terms and Conditions and with the understanding that the information they provide is a requirement of the contract between us. He/ she becomes directly responsible to the Company for the payment of the total holiday price and if applicable, and where appropriate, for the cancellation charges and disbursements of any funds. The person making the booking does so on behalf of all persons named on it, and is responsible for ensuring that all the Personal Data provided is accurate and for ensuring that all persons named on the booking are aware of these Terms and Conditions and consent to the person making the booking acting on their behalf in relation to this booking.
3 YOUR ALTERATIONS - If you want to change any
of the details of your booking, we will always do our best to help. We will however make amendments charges of £50 per person as a contribution to our administrative expenses, any applicable rate changes, any costs incurred by us or imposed on us by any of our suppliers. We also reserve the right to make additional charges to cover in full any costs imposed on us by our suppliers. Only one amendment per booking can be made and 90 days or less before departure changes may not be approved. Charges must be paid when the amendment is requested and are non-refundable should you later decide to cancel. All amendments must be notified to us in writing, by telephone or by email by the person who made the
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original booking. Only one change of name is permitted per booking. N.B. 2: If an amendment involves a change of name, insurance premiums are not transferable. Where any change is made to a booking involving travel by air, we reserve the right to make additional charges to cover in full any costs charged to us by our suppliers.
4 YOUR CANCELLATION - You may cancel your
booking or part of it once it has been confirmed but the cancellation will only be valid if made in writing direct to the Company or by telephone to our Customer Service team and having answered the security questions. If the cancellation results in a person travelling alone, a single room supplement is payable. The amount payable on cancellation depends upon when we receive your written instructions - the more notice you give, the less we will charge. The different periods before departure date within which written instructions are received by Newmarket Holidays Ltd. and the amounts of cancellation charged in each period (shown as a percentage of the total holiday price excluding insurance premium which is not refundable) are as follows: 90 days or more before departure
Loss of deposit
71 - 89 days
30% of total price (or deposit if greater)
50 - 70 days
50% of total price (or deposit if greater)
29-49 days
75% of total price (or deposit if greater)
28 days or less
100% of total price
N.B. 3: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges. You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, w e will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office. Dates of your holiday may be changed, prior to the due date of the balance, only once and this will incur a fee. Further alteration of dates cannot be accommodated and will result in the cancellation of your holiday.
5 YOUR COMPLAINTS - In the unlikely event that
you have problems whilst on holiday, you MUST report the matter to the on-board Passenger Services Officer IMMEDIATELY. If the matter is not then satisfactorily resolved, you must complete a written report (form available). You must then follow up any complaint in writing within twenty-eight of your return, including a copy of the original report form. If you fail to follow the requirement to report your complaint on board we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this contract. We operate a strict code of conduct which also conforms to European regulations on package travel and take any complaints received seriously. However, in order to be fair to all concerned, complaints will be considered only where the above procedure has been followed.
6 YOUR TRAVELLING CONDITIONS - Where
as part of the holiday you have booked your travel by air, land or sea, such travel will be subject to the terms and conditions of carriage of the airline, shipping, rail or coach company providing the transport. In most cases, the conditions will limit the carrier’s liability to you in accordance with international law. Should anyone be refused admission to the coach or ship, or to the
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destination country by the transport or government authority, then we are powerless to assist and cannot be held responsible. This includes any passenger who fails to advise us of any medical condition or disability. If you are prevented from travelling as a result, our responsibility for your holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or loss you may incur. Copies of the relevant parts of the Terms and Conditions are available on request.
Our Contract With You 1 OUR CONFIRMATION OF RESERVATION - When we have received your booking and deposit
we will send you a Confirmation of Reservation which details exactly what is booked for you. From this moment Newmarket Holidays Ltd has accepted your booking on the terms set out in this Contract.
2 THE CRUISE PRICE - Once you have booked, we
guarantee to not change the price of your holiday with us.
SYSTEM ERRORS - We try hard to ensure that
advertised prices are up to date, and reflect the price you will pay when you book. However, prices can change and errors can occasionally occur. We reserve the right to change and correct advertised prices at any time before your booking is confirmed. In the event of your Confirmation of Reservation showing an incorrect price for your holiday, the price that will prevail is the price confirmed to us by the cruise operator, as we act as a travel agent for these bookings. Accordingly you may not seek to rely on system errors with a view to obtaining a holiday at less than the correct price, and any contract entered into upon a mistake, such as a wrong costing due to system errors, is not valid or binding.
3 DATA PROTECTION – In order to confirm and
process your booking, we need to collect Personal Data for all the people named on the booking. We reserve the right to process, store and share any and all of the information we collect with our suppliers as we deem necessary to fulfil the contract between us and to comply with national and international law.To find out more about how we use and protect your Personal Data, please visit www.newmarketholidays.co.uk/privacy
4 OUR ALTERATIONS - It is unlikely that we will have
to make any changes to your holiday but we do plan your holiday arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are insignificant and we will advise you at the earliest possible date. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation/cabin to another of the same or higher standard, changes of carriers, cancellation of an optional excursion. A significant change is one that we make to your holiday arrangements before departure that involves changing your resort area, or time of departure or return by more than twelve hours, or offering accommodation/cabin with a lower official classification than that advertised (except the latter in the case of en route tour hotels). If a significant change becomes necessary we will inform you as soon as is reasonably possible if there is time before your departure. When a significant change occurs you will have the choice of either accepting the change of arrangements, purchasing another available holiday from us (we will refund any price difference if alternative is of lower value), or cancelling your holiday and receiving a full refund of
