QA, QC, COMPLIANCE & TRAINING
The power of brand promise
built on quality control and assurance Product marketing is central to the success of cosmetics and personal care companies. Exploring new and innovative technologies to deliver to the ever-savvy consumer has become a necessity. Furthermore, the pandemic has resulted in consumers’ heightened awareness of the quality, safety and efficacy of products. Dershana Jackison, head of policy and regulatory affairs at CTFA, unpacks the distinct and separate roles of quality control and quality assurance and how both their functions are essential to cosmetics manufacturing.
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n August 2020, Accenture reported on new consumer research, which the consultancy had been conducting fortnightly since March 2020. The data indicates that “habits formed during the crisis will endure well beyond it, permanently changing values, attitudes and behaviour”. Accenture also reported that 67% of consumers have “high expectations of medium and large businesses to act responsibly, supporting employees and addressing major social and environmental issues”.1 These studies provide a window into the pre-requisites for the future success of cosmetic brands. It begins with understanding the role of every tier of the product manufacturing value chain and how each tier ensures all products introduced to market are successful, safe and efficacious.
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Did you know? CTFA offers a two-day intensive cosmetic GMP training programme for members of the cosmetics industry. Please send an email to info@ctfa.co.za for more information on the association’s training calendar for 2022.
The golden keys to unlock the delivery of consistent product quality without compromising on innovation and trends are quality control and quality assurance coupled with good manufacturing practices (GMP). Whilst quality control and quality assurance guarantee the quality and safety aspects of a product, GMP supports product safety during manufacturing, storage and despatch. At this juncture, it is necessary to mention that a product safety assessment is integral to the final safety assurance, however
NOVEMBER/DECEMBER 2021 // WWW.PHARMACOS.CO.ZA
for the purpose of this article only the mentioned processes will be discussed.
THE QUALITY MANAGEMENT SYSTEM The product value chain can be thought of as a series of activities, which form a process flow from ingredient and component sourcing to processing and final product packing and despatch. The framework within which this process occurs is defined by a quality management system, which includes specific controls, tests and standard operating procedures. ISO 9001:2015, published by the International Organisation for Standardisation (ISO), is an industry accepted international standard and excellent tool for the implementation of a quality management system that will enhance your value chain
