‘WE’VE LOST EVERYTHING’
Take some time to have a full refresh for yourself
LAST week, I hit a major milestone in my life and tied the knot to my wonderful partner of more than four years. The day a er our wedding ceremony, we went straight on our honeymoon to spend a week taking in the glorious sights of the Scottish Highlands and getting some much-needed rest and relaxation.
As you read this column, I’m probably sat on a deck chair staring out into a massive loch or driving through Glencoe. Not only is this the rst (and only!) time I have been married, but the rst period of holiday I’ve taken in ages where I am actively choosing not to put on my convenience cap whenever I enter a small shop or supermarket.
Unlike previous holidays in recent years, I consciously am not taking a photo of a flashy shopfront, analysing a store’s range or trying to nd out more about an interesting product a retailer is stocking. Being among long stretches of countryside is certainly helping. I have also ignored any phone calls or messages that aren’t from personal contacts. Apologies to anyone I might have missed.
SOMETIMES IT’S NOT EASY TO SWITCH OFF
I know sometimes it’s not so easy to 100% switch o work mode when you’re on holiday. However, I suggest you really give it a try the next time you’re away from the business. When you enter a fellow retailer’s business, just go in with the mindset of a general member of the public.
I’ll come back to the o ce fully refreshed and ready to tackle work with plenty of energy. I expect it would be similar for you, too.
@retailexpress betterretailing.com facebook.com/betterretailing
Nearly all shoplifters have avoided nes in past year
ALEX YAU
MOST shoplifters escaped being �ined for their crimes last year, despite offences hitting a 20-year high.
Analysis of Home Of�ice, police and Ministry of Justice �igures by The Times found 431 shoplifters were handed �ixed penalty notices for theft of goods valued at under
£100 in the year to March 2024. This was a 98% drop from a decade ago, when 19,419 �ines were issued.
More serious forms of punishment have also fallen sharply, with the use of cautions to punish shoplifters dropping from 16,281 in 2014 to 2,077 in the past year, down by 87%.
There was also a decline in
the number of shoplifters pursued through the courts, with just 28,955 convictions over the past year, compared with 71,998 a decade ago.
The news comes as the number of shoplifting offences reached 443,995 in the year to March 2024, a recordbreaking high.
Responding to the �indings, home secretary Yvette Coop-
er vowed to “end the shameful neglect” of shoplifting by the police. She said: “We will remove the £200 threshold, bring in stronger powers to ban repeat offenders from town centres, make assaults on shop workers a speci�ic criminal offence and put thousands more police onto our streets.”
Ciarán Donnelly
@CiaranDNewtrade 07743 936703
Head of marketing Kate Daw 020 7689 3363
Head of commercial Natalie Reeve 07856 475 788
Associate director Charlotte Jesson 07807 287 607
Commercial project manager I y Afzal 07538 299 205
Account director Lindsay Hudson 07749 416 544
Dia Stronach 020 7689 3375
Account managers Megan Byrne 07530 834 009
Lisa Martin 07951 461 146
Finance manager (maternity cover) Isuri Abeykoon 020 7689 3383
Managing director Parin Gohil 020 7689 3388 Head of digital Luthfa Begum 07909 254 949
020 7689 3368
Scotland has launched a new vaping wholesale business, targeting stores across the UK with exclusive brands and “market-leading prices”.
The company’s managing director, Chris Gallacher, told
Express: “We’ve got market-leading pricing and a good product range. We’re always looking at new channels for growth and United Vapes can bring cash-andcarry prices, delivered to a retailer’s door.”
Jisp payment x
RETAILERSexperiencing late payment issues with Jisp have said the company has followed through on promises to resolve the problems.
One affected store owner said: “We’re all square and Jisp has delivered on what they promised.
“The company has now been discussing what the next steps are in improving the Jisp offer across our store, but we’ll probably look at this after the summer trading period is over.”
PAYPOINT is giving retailers a new opportunity to earn commission through a loyalty scheme launched this month.
The ‘Retailer Rewards’ programme will see promotions appear to retailers on their store’s PayPoint terminal. Partnered store owners can ful�il these promotions by stocking and scanning the barcodes of associated products. Rewards will be processed monthly into the retailer’s bank account.
TOP-SELLINGprotein
brand Grenade is being launched as a self-serve milkshake into convenience, with partnered stores able to generate more than £9,000 in annual pro�it.
Denby Dale Drinks is distributing the product by retro�itting it as an additional �lavour on Schmoo milkshake machines.
The company’s managing director, Stephen Roy, told Retail Express stores with a Schmoo machine average 25 sales a day at a £1 pro�it per serving.
Alex Yau, editor
ALICE BROOKER
A RETAILER and his family have narrowly escaped with their lives, after a �ire destroyed their business and home.
The �ire took place at a Budgens store in Gosforth in Cumbria on 15 August.
Store owner David Ancell and his family, who also lived above the shop, were alerted to the incident early in the morning when two workmen were heard banging on the door.
The family evacuated with their six children. The source of the �ire is still being investigated.
Ancell told Retail Express the situation has been “devastating”. He added: “The �ire was really bad. Our house was above the shop, and it’s basically all gone.
“We’ve had the business since 2005, and have lived above the shop for 12 years. We lost our parrot in the �ire, and one of our cats. All our possessions have gone as there’s nothing salvageable. We all got out safely, which is a good thing, but it is hard to see the positives.”
Ancell added it may take “at least” 18 months to two years to be back in business, but described the support from the local community as “brilliant”.
He said: “A JustGiving page was set up and we’ve had loads of donations. It’s so great when a community pulls together. I can’t even put a number on how much
Fire ravages ‘beloved’ 20year family shop and home
we’ve lost.”
As Retail Express went to print, the JustGiving fundraiser had raised nearly £20,000 – surpassing the initial target of £10,000.
The money will go directly to the Ancells and another family affected by the �ire.
Fundraising organiser
Megan O’Gorman described the Budgens store as the community’s “beloved local shop”. She said: “The JustGiving page has received donations from people all over the world.
“Locals, former residents, those with family ties to Gosforth, tourists who have visited, and even those with no direct connection have all contributed to this cause.
“Local collection points for clothing and other essentials have been overwhelmed with donations. The generosity has been so overwhelming that they’ve kindly asked for a pause in further contributions until the families can retrieve what they need.”
Ancell added that the �ire department has also “been really good in spreading awareness”.
“I’ve spoken to the local �ire commissioner, and he was really supportive,” he explained. “I’m feeling okay. We’ve got six kids in the house, some of which are fostered. Having had the business for 20 years, it’s a huge part of your life and it’s just not there any longer.”
In a Facebook post, Cum-
“WE’RE in talks with a company called Kelsius. It’s a tablet-based bit of kit that records things like the temperatures across the store for food-safety management, allowing you to store all risk assessments, costs and regulations in one place. We’re trying to get things as streamlined as possible and drive down costs on repetitive tasks. This should mean that sta know exactly what to do and when to do it.”
Julian Taylor-Green, Spar Lindford, Hampshire
bria Fire & Rescue Service said: “We’d like to publicly thank all our teams who have worked incredibly hard over the past 24 hours in response to the extremely challenging building �ire on Gosforth Main Street.
“We also extend our sincere thanks to the local community for your kindness and cooperation, and we will continue to be here to support you in these dif�icult times.
“The affected area has now been cordoned off and we expect the road to be
reopened imminently.”
Separate analysis by Retail Express in 2021 found that chillers and arson attacks were behind more than half of all �ires in convenience stores and supermarkets.
In freedom-of-information responses from more than 34 �ire brigades, 193 �ire callouts were made to food and news retailers in the 12 months up to June 2020. Chillers accounted for 17.6% of all �ires in independent and multipleoperated sites.
Commenting on the Budgens �ire, area manager of Cumbria Fire & Rescue Service Lauren Woodward added: “Crews worked tirelessly to tackle a well-developed �ire in a commercial premises with domestic dwellings above and surrounding.
“Crews engaged with local residents to provide reassurance and worked to limit the disruption to the village. I would like to thank all those who responded and worked to contain and tackle the �ire.”
CONFECTIONERY: Bobby’s and Hancocks parent group World of Sweets is launching a healthier brand for small shops. The company’s sales and marketing director, Helen Bradshaw, told Retail Express World of Wellness “demonstrates our intent to broaden our o ering and distribution to cater to those looking for healthier snacking products”.
For the full story, go to betterretailing.com and search ‘Bobby’s’
SELECT & SAVE: The symbol group is eyeing up potential expansion into Scotland for the rst time. Select & Save managing director Kam Sanghera said: “We are seeking to enhance our Select & Save eld team by appointing a new business development manager to oversee our operations in north-east north-west England, and possibly Scotland.”
BAD WEEK
ALCOHOL: Stores in Scotland are “sleepwalking” into issues around the minimum unit price increase at the end of September. Four major wholesalers in the region were found to be stocking price-marked goods at prices that will be illegal. Some store owners said they would sell the old stock through at the higher MUP, unaware this would breach the regulation.
VAPING: The majority of retailers selling vapes to underage users are avoiding punishment, according to research from Vape Club. Data gathered by the retailer from 138 local authorities found that nearly three in ve stores caught selling to children had escaped with a warning in 2023, while the rest received a ne averaging £400.
For the full story, go to betterretailing.com and search ‘vaping’
“I USE drones to show directions to the area and to the store, and to show what’s happening and how the shop looks from the outside. We recently installed a new car park and the store had to close for four days, a ecting footfall and sales. I used the drone to keep people engaged with the progress of the build. We were able to treat it as a positive rather than a negative by building excitement.”
George Phillips, TJ Late Shop, Hemel Hempstead, Herts
“I INTRODUCED X-Hoppers technology, which links to CCTV. It pings and gives the location of suspicious activity. We can see instantly on our phone what the cameras have seen, catching shoplifters in the act and enabling us to go in to grab the goods back. Since we installed it in September last year, we’ve picked up 40 incidents, which is hundreds of pounds saved.”
Fiona Malone, Tenby Stores & Post O ce, Pembrokeshire
Fiona Malone
NEWS
Criminals botch arson attempt
ALICE BROOKER
THREE shop arsonists have been branded “Britain’s dumbest criminals”, following a botched attempt to set �ire to a newsagent.
The failed arson attempt last month took place at Zaf’s Go Local in Manchester.
CCTV footage showed the three men running up to the store, and pouring petrol on the �loor.
After igniting the petrol, the suspects �led the scene, with one appearing to be on �ire.
Store owner Zaf Iqbal was in the shop at the time of the attack, and he told RE he and colleague reacted “instinctively” to put out the �ire.
He added: “Two criminals poured loads of petrol on the �loor, while one stood by the door.
“After one set the �loor alight, all three of them just
ran out. The idiots put themselves on �ire.
“Britain’s dumbest criminals – that’s what I’ve named them. There aren’t any motives found yet, but we’re just working with the police to try to �ind one.
“Normally, people would be scared, not knowing what to do, or they’d panic. We didn’t panic – we put the �ire out. My family has owned this store for 40 years, and luckily they
weren’t around at the time.”
A spokesperson for Greater Manchester Police said the incident is being investigated. They added: “The �ire was extinguished and thankfully no one was injured and all occupants were safely evacuated. Detectives from North Manchester CID are investigating the incident and although no arrests have been made so far, enquiries are ongoing into locating the three men.”
Nisa delivery app
NISA has launched a selfbranded home delivery app, giving partnered stores access to Co-op’s support services and driver network.
Launched in partnership with Snappy Shopper, the app claims to offer retailers competitive commission rates in comparison with other delivery providers.
Retailers who pay for the most-expensive tier will gain access to Co-op’s central support network, as well as 60,000 drivers from the multiple and third-party agencies. It is not mandatory for retailers to join.
BEANIE BABIES OPPORTUNITY
PLUSH-TOY brand Ty Beanie Babies is expanding into convenience, with existing stockists generating an average of £4,000 annually.
There are two prices, delivering at least 50% gross pro t.
Ty UK chairman Mark Swallow said the company had spotted an opportunity in small shops during the pandemic.
Cards refresh
CARD and stationery wholesaler Budget Greeting Cards has rebranded to Tiger Feet, offering small shops new online ordering and better margins.
A new online ordering platform has been launched as part of the refresh, ena-
bling retailers to browse and order cards, stationery and party gifts for next-day delivery from their smartphones. The company is also narrowing down its range to ensure retailers get “highstreet-quality cards at wholesale prices”.
Have a Voice on the Generational Smoking Ban
What it is and what it means for you
The Generational Ban is back on the table after the new Labour Government reintroduced The Tobacco and Vapes Bill in the King’s Speech. The legislation would dramatically impact how tobacco can be sold and will affect all retailers that sell tobacco products in the UK.
What is the proposed legislation?
The proposed legislation would see the minimum age at which a person can be sold tobacco products – including cigarettes, cigars and heated tobacco – increase each year by one year, starting in 2027. Therefore, anyone born on or after 1 January 2009 will never legally be allowed to be sold tobacco products.
What could the bill mean to independent retailers?
Increased crime and violence
Bobby Singh, BB Nevison Superstore & Post Office, Pontefract
“Age verification is already one of the top reasons for violence against retailers* - an increase in ID checks due to the proposed ban would bring a whole load of confrontation to our counters.”
A slippery slope to other products
Avtar (Sid) Sidhu, Budgens Kenilworth
“The new legislation brings inconsistency to age-restricted items and could set a dangerous precedent for other categories. What is the Government going to move on to next?”
A viable alternative –increase age of purchase to 21 21
After months of engaging with retailers, we hear their call to increase the minimum legal age of purchase for tobacco to 21, as the only viable alternative to the Generational Ban.
Rise in illicit trade
Sue Nithyanandan, Costcutter Epsom
“Illegal tobacco is a growing problem, and the illicit market will be rubbing its hands in anticipation if the legislation is introduced.”
Hard to enforce
Trudy Davies, Woosnam & Davies News Llanidloes
“The generational ban would be really impractical to enforce. Increasing the age of purchase to 21 would not only be an easier alternative for retailers to implement, but also fairer for consumers.”
You can still have your say
The new Labour Government must listen to the voice of retailers, to create a workable and practical alternative to the Generational Ban.
Raise your concerns with your new local MP. Scan the QR code to find yours.
For now, it’s business as usual. You should continue to sell tobacco products as normal.
PRODUCTS
Sip and save with Coca-Cola
PRIYA KHAIRA
COCA-COLA Europaci�ic Partners Great Britain (CCEP) has introduced price-marked packs (PMPs) for its Jack Daniel’s & Coca-Cola ready-to-drink (RTD) range.
The 330ml cans, available in Jack Daniel’s & Coca-Cola Original Taste, and Jack Daniel’s & Coca-Cola Zero Sugar, come with a £2.39 price-mark.
The RTD category is valued at £554m and is the only alcohol category expected to grow in consumption through to 2028, according to market research �irm IWSR.
CCEP believes that PMPs can boost sales by assuring
consumers they are getting good value for money.
Elaine Maher, associate director, alcoholic ready to drink at CCEP GB, highlighted that value is a key motivator for shoppers in the convenience sector.
“Value, followed by the demand for quality and brands, makes price-marked options from our Jack Daniel’s & Coca-Cola range a perfect addition to our portfolio to help grow the £36m-worth of sales achieved since launch last year,” said Maher. “Jack Daniel’s & Coca-Cola Original Taste is already the number one line in the alcoholic RTD category, and a must-stock for convenience retailers.”
The rollout of price-
snacks with McCoy’s Epic Eats
KP SNACKS has introduced two new �lavours to its McCoy’s Epic Eats range: Grilled American Cheese and Tex Mex Flamin’ Fajita.
The new varieties are available in £1.25 PMPs and feature an on-pack promotion, offering shoppers a chance to win an American road trip.
The promotion is running until 20 December and includes �ive road trips as prizes, along with discount vouchers to participating UK restaurants and diners.
McCoy’s is currently valued at £183.6m and is growing by 9% annually.
Since its launch last year, the Epic Eats range has added £10.5m to brand sales.
McCoy’s is also one of the top �ive £1.25 PMP brands within bagged snacks, with this price point accounting for 61% of category sales in independent stores.
marked cans will be supported by point-of-sale materials and digital assets available through CCEP’s trade website.
This initiative follows a recent campaign offering consumers and retailers
Walkers gets saucy with new flavour
opportunities to win prizes, including gig vouchers and funds for summer events. WALKERS has expanded its savoury snack range with the launch of a new Smokin’ BBQ Sauce �lavour.
SKIP CBD, the UK’s �irst coldpressed active CBD drinks brand, has of�icially launched. Each 250ml can contains 5mg of cold-pressed active CBD, staying within the FSA’s guidance of 10mg per day, and is blended with fruit juices and botanicals.
mand �lavour.
Lindor unveils new treats for your shop
LINDT & Sprüngli has added four new �lavours to its Lindor range, including Lindor Dark 70% Mint, Lindor Pistachio, Lindor Tiramisu and a limited-edition Lindor Irish Cream.
These new �lavours are available in 200g boxes with an RRP of £6.30.
The new �lavour is available in several formats: a 45g grab bag priced at £1, a six-pack multipack for £2, and a 70g price-marked pack at £1.25.
The launch comes in response to the rising popularity of barbecue �lavours, which grew between 2023 and 2024.
Stephanie Herbert, senior marketing manager at Walkers, said the new addition is designed to help retailers increase their savoury snack sales by offering an in-de-
The product is available in multiple formats to cater to a variety of shopper needs, including the growing lunchtime and on-the-go occasions.
consumer demand, offers an Irish Cream liqueur �illing encased in milk chocolate.
CBD
The range includes three �lavours: Peach & Ginger, Elder�lower & Mint and Lemon & Basil, offering a compliant alternative to standard CBD products.
Lindor Dark 70% Mint features rich dark chocolate with a mint �illing. While Lindor Pistachio blends milk chocolate with a creamy pistachio �illing.
Lindor Tiramisu is inspired by the classic dessert and features a mascarpone and coffee �illing with crunchy wafer pieces.
The limited-edition Lindor Irish Cream, returning by
FRUIT-TELLA has introduced new multipack formats for its popular Summer Fruits and Berries & Cherry sticks.
The new packs, which contain four sticks, are designed for convenience, making them easy to store at home or take on the go.
Peachy probiotics roll out from Yakult
YAKULT has released its latest fermented milk drink, Yakult Plus Peach.
Skip’s drinks feature highquality cold-pressed active CBD, which preserves all the natural compounds of the hemp plant, enabling faster absorption and delivering eight times the bene�its of standard CBD isolate.
The new drink range was showcased at this year’s Barcode Festival.
RRP: £1.79-£2.99
The new peach-�lavoured drink contains billions of L. casei Shirota bacteria, known to support gut health. Additionally, it is rich in vitamin C, which helps boost immunity and reduce fatigue, and it contains �ibre that supports gut bacteria.
Yakult Plus Peach is fatfree, vegetarian-friendly, gluten-free, and has fewer calories and less sugar. It will be sold in packs of 8 x 65ml bottles, with recyclable packaging.
The launch is being supported across social media and through PR campaigns.
RRP: £3.70
Both products are made with real fruit juice and contain only natural colourings and �lavours. Each chew is individually wrapped, providing a hygienic option that also aids in portion control.
Additionally, the treats are vegan and free from dairy, gluten and nuts, catering to a wide range of dietary needs.
RRP: £1.50 (four-pack), £1.25 (three-pack)
Sweet launch news from Fruit-tella
Win £1,000 cash with Shaken
CONVENIENCE stores can now enter to win a £1,000 prize for a team social thanks to a new promotion from milkshake brand Shaken Udder.
Retailers interested in participating should take a photo of their Shaken Udder display in store and upload it to shakenudder.com/retailer-prize-draw.
The competition, which celebrates Shaken Udder’s 20th anniversary, seeks creative merchandising examples.
One winner will be selected at random after the competition closes on 30 September 2024.
Shaken Udder is valued at £3.55m in the conveni-
Udder
ence sector, re�lecting 113% growth year on year.
Shaken Udder’s trade marketing manager, Alex Makin, said: “We have launched this campaign to celebrate our community of brilliant convenience retailers. Our ambient shakes were designed speci�ically for this channel.”
PRODUCTS
Nutella gets a cool launch
FERRERO UK has expanded its ice cream range with the introduction of Nutella Ice Cream Tubs (470ml), following strong early performances across Europe.
The tubs comprise layers of Nutella with hazelnut�lavoured ice cream and Nutella swirls.
They continue Nutella’s expansion beyond its origins as a spread, having already ventured into biscuits and bakery products.
A Ferrero spokesperson highlighted the potential for Nutella Ice Cream in the UK, where the tubs segment is valued at more than £300m.
“New �lavours and pre-
FERRERO UK has launched a new campaign to boost awareness of Kinder Bueno, focusing on Gen Z and Millennials.
The campaign, which launched in August and runs until early October, features the tagline ‘Why be basic, when you can be Bueno’,
mium lines drove growth in ice cream this past year, so we’re con�ident the appetite is there,” they said. “We entered the ice cream market with Ferrero Rocher Classic Ice Cream Sticks last year, which exceeded expectations as the number one chocolate ice cream snack value driver, and number one 2023 new product in rate of sale.”
Ferrero is investing £1.8m in the launch, covering TV, social media, out-of-home advertising, PR and in-store marketing.
The ice cream tubs have already begun rolling out in Morrisons stores nationwide, with a wider UK rollout planned for later this year and into 2025.
Dani Hayward-Bradley, regional marketing director for Ferrero UK & Ireland, expressed excitement about adding a fan favourite to their ice cream range, noting that the team had spent years perfecting the recipe
to capture Nutella’s taste and texture.
RRP: £5.50
KP builds on growth with nuts campaign
KP SNACKS has launched a new campaign celebrating the quality of its KP Nuts brand.
and aims to position Kinder Bueno as a must-purchase item for shoppers.
Kinder Bueno, which has increased value sales by 7.3%, is now the third-largest chocolate in the convenience market.
Radnor Hills makes a splash in 330ml cans
RADNOR Hills has introduced its Radnor Splash range in a new 330ml canned format.
�lavours.
The campaign, entitled ‘There’s nuts, then there’s KP Nuts’, highlights the brand’s position in the market.
The launch coincides with KP Original Salted Peanuts receiving a Great Taste Award.
The 13-week campaign, which began in mid-August, features out-of-home activations, including public transport and social media adverts.
KP Nuts has a market value of £99m, growing by 3% year on year.
Jenny Blanco Barcia, marketing manager at KP Snacks, said: “As the market leader in the nuts segment, KP Nuts is known for sourcing the best nuts and delivering great �lavours. We’re excited to showcase the quality of KP Nuts with this new campaign.”
The sugar-free �lavoured water, available in Lemon & Lime, Apple & Raspberry, and Strawberry, offers a convenient, on-the-go option for consumers.
“Affordable and great value, we’re delighted to be offering a high-quality product at budget-friendly prices, making healthy hydration accessible to all.”
PEPSICO has unveiled a rebrand of its Frazzles and Chipsticks ranges, including new pack designs and increased pack sizes across Frazzles price-marked packs (PMPs) and multipacks.
New look for Frazzles and Chipsticks
“The refreshed packaging includes new artwork across all our Frazzles and Chipsticks formats, including PMPs and more compact packaging across the sixpack formats,” Smith added.
To support this, new PoS materials will be introduced this month to encourage impulse purchases.
The supplier is supporting the launch with a social media campaign and sampling via brand ambassadors.
Simon Knight, managing director of Radnor Hills, said: “Radnor Splash is one of our best-performing brands and we’re excited to be offering consumers a new convenient canned version for them to quench their thirst on the go.
“Completely sugar-free, low-calorie hydration, our canned range is available in our three bestselling
LOST Mary has launched a 4-in-1 pod kit, its �irst fourpod system.
The kit comes with four 2ml pre�illed pods, allowing consumers to try four Lost Mary �lavours in one device. It is launching in 10 editions, each featuring four pre�illed mixed �lavours. Replaceable pods are available in 16 �lavours, including Lost Mary favourites Pineapple Ice, Strawberry Ice and Blueberry Sour Raspberry.
The kit uses a Quaq Mesh coil to minimise e-liquid loss during atomisation
While offering up
to 2,400 puffs across the four pods, the device has a toggleable Economy Mode, which allows for up to 3,200 puffs at a lower power setting.
LAUNCH
TERRY’S is launching its �irst plain milk chocolate offering, Terry’s Chocolate Milk Ball, in time for Christmas.
Frazzles 49p PMPs have increased from 34g to 41g, while £1.25 PMPs are now 90g, up from 75g. The refreshed PMPs are rolling out across convenience.
Rachael Smith, head of marketing of extruded snacks at PepsiCo, said: “By increasing the pack sizes of our Frazzles PMPs while maintaining the same recommended retail price, we’re offering consumers more of the snacks they love.
It joins Terry’s portfolio of Sensations, Chocolate Orange Truf�les, Chocolate Orange Dark Ball, Chocolate Mint Ball and Chocolate Orange Bar.
Hancocks unveils spooky sweets
HANCOCKS has launched its Halloween range, featuring both new and returning treats designed to appeal to Halloween shoppers.
Up Pops.
Hancocks advised retailers to stock up this month to maximise sales as Halloween approaches.
The Chocolate Milk Ball aims to expand beyond its signature Chocolate Orange and appeal to the 70% of UK consumers who prefer plain chocolate.
The launch follows the success of Terry’s Chocolate Mint Ball, which sold out mid-season last year and was a top performer in the Christmas new product category.
The product will be available widely from October. It will be supported through PR, social media, out-ofhome, radio and in�luencer activities.
New items include the Candy Realms brand, such as the Petrifying Pumpkins Candy Cup (£1.99), �illed with pumpkin marshmallows and jelly pumpkins.
The range also includes the Candy Realms Mallow Stacker with strawberry�lavoured marshmallow pops shaped like Halloween characters.
Other highlights are Crazy Candy Factory’s Zombie Brain, a strawberry gummy brain in red candy liquid, and returning items such as Bone Breaker and Pumpkin Light
RRP: £2
PRIYA KHAIRA
Monster reveals Peachy new flavour
COCA-COLA Europaci�ic Partners (CCEP) has added a new �lavour to its Monster Energy Additions range: Monster Nitro Cosmic Peach.
The new product, which combines the Monster Energy blend with a light peach and citrus �lavour, is available in 500ml cans priced at £1.49.
The cans feature a distinctive design with a bright orange background and the Monster claw logo.
Monster Nitro Cosmic Peach builds on the success of Monster Nitro Super Dry, which has generated £6.4m in sales since its launch in May 2021.
Monster has seen signi�icant growth over the past year, adding £108.5m to its retail value.
Freeze to win with Jägermeister returns
Blast to the tropics with Bazooka
JÄGERMEISTER is bringing back it’s ‘Freeze to Win’ promotion for the third consecutive year, offering shoppers the chance to win prizes when they buy promotional bottles.
neck ties highlighting the chance to win prizes. The competition is open until 31 January 2025.
There are 480 prizes up for grabs, including VIP tickets to festivals in 2024 and 2025.
BAZOOKA Candy Brands has introduced Juicy Drop Blasts Tropical, the latest addition to its popular Juicy Drop range.
will be promoted through Instagram and TikTok, highlighting its sweet and sour blend.
The liqueur brand is producing 210,000 bottles with temperature-sensitive back labels.
A rosy and sweet Christmas collection
ROSE Marketing UK has unveiled its largest Christmas confectionery collection, featuring more than 30 new and returning products.
The range includes The Snowman and The Snowdog, alongside new items such as Harry Potter Jellybean Stampers and Candy Castle Crew’s Fizzy treats.
Highlights include Chocolate Sprouts and Slush Puppie Candy Canes, as well as affordable stocking �illers such as Tutti Frutti Rainbow Candy Canes and Christmas Jelly & Rock Pops.
The collection also comprises a new countertop stand with 54 pocket-money sweets, including Christmas Dippers and Santa Liquid
Pops, priced at £1.25 each. Retailers are advised to stock up early to maximise sales, as confectionery remains a strong performer during the festive season, with a notable increase in early Christmas shopping.
RRP: £2.39 (Chocolate Sprouts), £1.49 (Slush Puppie Candy Canes), 40p (Tutti Frutti Rainbow Candy Canes), £1 (Christmas Jelly & Rock Pops)
Del Monte goes Inside Out on pack
DEL Monte has teamed up with Disney to feature characters from Disney Pixar’s Inside Out 2 on its product packaging.
As part of the partnership, a European-wide competition has been launched, accessible through QR codes on the product stickers.
The competition offers one family the chance to win a trip to London, including �lights, accommodation and activities inspired by the �ilm.
When stored in the freezer until ice cold, these labels reveal a secret code, which consumers can use to enter the competition.
Last year’s iteration of the promotion saw more than 13,500 entries.
To drive interest, this year’s bottles will have
The contest runs until 30 September, with entry details available on Del Monte’s website and social media.
The collaboration brings Inside Out 2 characters such as Joy, Sadness and Anger, and new faces Anxiety, Envy, Embarrassment and Ennui to Del Monte’s fresh fruit and snack items.
Bear snacks now bear-ing fruit
BEAR is propelling its portfolio into adult fruit snacking as Urban Fruit becomes Bear Fruit.
The rebranding aims to accelerate growth in the fruit snacking category by combining Bear and Urban Fruit’s product lines under one brand.
Bear’s current offerings, such as Yoyos and Fruit
Splits, will now include Urban Fruit’s baked dried fruit range.
Owned by Urban Fresh Foods, a subsidiary of Lotus Bakeries, Bear intends to broaden its appeal to both children and adults.
The change is part of Bear’s mission to make healthier fruit snacks accessible to all age groups.
Strawberry Dreams with Monster Ultra
CCEP has expanded Monster’s zero-sugar Ultra range with the addition of a Strawberry Dreams variety. The new �lavour, which launched in the USA last year, is available in 500ml plain and price-marked single cans and plain four-packs. The launch comes in response to consumer demand for �lavour innovation. In a recent Monster customer survey, 55% of respondents said strawberry was the number one �lavour innovation they wanted to see. Retailers will be able to request themed PoS and digital assets to accompany the launch from My.CCEP.com.
Helen Kerr, associate director of portfolio development
at CCEP GB, said: “Energy drinks are adding more value to the soft drinks category than any other segment. And much of this is down to diversi�ication.”
This new �lavour combines sweet chews with a burst of sour powder, featuring six tropical �lavours: Lime, Mango, Passion Fruit, Pineapple Coconut, Watermelon, and Banana.
Launched in 2020, Juicy Drop Blasts has grown signi�icantly, with the Tropical variety expected to drive further growth.
The product comes in 120g price-marked bags and nonprice-marked options.
Juicy Drop Blasts Tropical
Sour power with Bebeto Skulls
BEBETO has launched Super Sour Scary Skulls in time for Halloween this year.
The gummy sweets come in 150g bags and feature a mixture of six sour �lavours – strawberry, cola, blackcurrant, pineapple, raspberry and cherry.
The product contains no added �lavours or colours and is Halal certi�ied.
They are available now from CJ Lang and Parfetts in 10x150g cases.
The supplier said a third of UK confectionery consumers are keen to try sour �lavours in a new product.
The supplier added that the launch aims to tap into this growing market.
RRP: £1 (single bag)
Cîroc reveals
Red Berry launch
DIAGEO has expanded its Cîroc ready-to-drink (RTD) can range with the launch of a Red Berry variety.
The new �lavour brings the premium brand’s top-performing 70cl �lavoured vodka bottle to the RTD format, in a 250ml can.
at Diageo GB, said: “With �lavoured vodka worth £28.5m in impulse convenience and the RTD category growing by 7.5% in the convenience channel, there is an opportunity for Cîroc to expand its offering.”
It follows on from the launch of Cîroc Summer Citrus and Tropical Passion RTD cans earlier this year, which the supplier says have delivered more than £1.2m in retail sales value to the RTD category.
Additionally, RTDs are the fastest-growing segment within the total alcohol category.
Michael Sotnick, Cîroc brand experience manager
OPINION
OPINION ON THIS FORTNIGHT’S HOT TOPICS What do you think? Call Retail Express on 020 7689 3357 for the chance to be featured
VAPING: Are your suppliers offering a disposables takeback?
“MANY shops will play it down to the wire, continuing to sell pretty much only disposables with no plan as to what comes after 1 April. Why should suppliers act as a safety net by taking back stock when retailers aren’t willing to take the simple steps to reduce their risk?”
Anonymous retailer
“I HAVE not heard anything from my suppliers or distributors about a disposablevapes takeback scheme. This could change between now and when it’s implemented, though. Whatever happens, someone is going to end up losing money, either the retailer or the supplier.”
Anonymous retailer
Someone is going to end up losing money
HOME DELIVERY: How are you continuing to stand out?
“DELIVERIES are a good way to safely make more pro�its. We put new products on our social media, and then link these to the online platforms we work with. However, we will not mention a �ixed price on there, as often the app provides good multibuys and meal deals.”
Priyesh Vekaria, One Stop Carlton Convenience, Manchester
“INITIALLY, I tested the waters by trading until midnight on Friday and Saturday nights. This brought in an extra £1,500 a night. I then increased this to two nights for 24 hours and again sales kept building at a rapid rate. We were £40,000 better off a year.”
Anish Panchmatia, One Stop Wylde Green, Sutton Cold�ield
EASTERN-EUROPEAN FOOD: What are you stocking?
“WE have a two-metre section for ambient. Customers often ask for Polish and Romanian bread. Towards the front of the store, we stock traditional Polish cakes and pastries, which allows for other nonEastern-European customers to try these products, too.”
Jeet Bansi, Londis Meon Vale, Warwickshire
“WE have been using the same wholesaler for around 15 years and they help us with category knowledge, but over the years, we’ve developed our knowledge, too. We achieved this by talking to our customers and learning what they wanted.”
Nimit Patel, multi-site retailer, Dartford, Kent
We built knowledge through trial and error
LIVING WAGE: Do you support the next increase?
“WE fully support the minimum wage and its development into the Living Wage, but we encourage the government to consider the impact of higher wages on businesses. There is a valuable balance to be struck between the welfare of employees and the sustainability smaller shops.”
Mo Razzaq, Mo’s Premier, Blantyre , South Lanarkshire
“WE’VE been looking at how to manage it, but it is tough. It’s one of many rising costs we’ve faced over the last year or so. It hasn’t helped that sales have been poorer than usual over the summer. It’s likely we’ll end up in a situation where we have to let staff go and take on some additional hours ourselves.”
Anonymous retailer
Pictured: AJ Singh, Premier Morley
Letters may be edited
Post O ce application causing ‘considerable distress and anxiety’
I AM writing to express my deep concerns regarding the handling of my application for selfemployment with the Post Of�ice (PO). As this is my �irst venture into this area, I have diligently followed all required processes and even engaged with an external company to assist with the process of application.
The only outstanding issue was the court clearance of a CCJ, which has now been resolved. The delay was solely due to the backlog in the court system, and I appreciate PO’s understanding in this matter.
We were given a timeframe of 21 business days to complete our application. During this period, we have made numerous attempts to connect with the PO team to discuss the issues at hand. We have proposed viable solutions, including the removal of the director in question, offering a guarantor, or appointing a new director.
Despite our repeated follow-ups, we have yet to receive a response. It is crucial for me to convey how poorly this application process has been managed; the lack of assistance and timely communication has been incredibly frustrating.
I have also reached out to our local MP and the ACS. As �irst-time business owners, we have made a signi�icant investment in this venture, and the PO plays a vital role in our business plan. The ongoing delays and challenges have caused considerable distress and anxiety, as there are signi�icant �inancial implications for both myself and my family.
Anonymous retailer
A PO spokesperson responded: “We’re grateful to any retailer that wishes to operate a post of�ice as we know how highly valued our services and products are for local communities and businesses, and in turn the footfall this drives into stores.
COMMUNITY RETAILER OF THE WEEK
‘Thank
you is not enough’
“In this particular instance, we had two retailers apply to operate the PO. We had regular contact with this prospective operator, who unfortunately missed deadlines for the submission of information that we required.
“We appreciate that they
COMMUNITY
took the time to resolve an issue with a CCJ against one of their directors. The other applicant did not have the same issues and submitted their paperwork by the deadlines required and we look forward to having a new post of�ice open shortly.”
and Thanuja
“ON 30 July we were le heartbroken. We had to flee our beloved shop and watch as it was broken in to, robbed and destroyed. Our livelihood had gone in an instant. What we didn’t expect was the sheer outpouring of love and support we would receive just a few hours later. We’ve had the shop for four years and to think that the people of Southport have been so willing to help us rebuild our lives a er a short time has been completely overwhelming. We will never be able to convey it how we want to, but from our family to yours, thank you.”
“WE’VE been serving the community for 25 years and recently moved to a bigger premises a few metres down the road. Our customers are amazed, and many are saying they can’t believe how big our range is now. We’ve always been rooted in the community here in the west end of Paisley so for our customers to remain so loyal and come with us on this journey is the best thing about relocating. We’re also supporting local suppliers including our butcher, Graeme’s Butchers, another longestablished business that our customers know.”
Championing Women in Convenience
THIS year, I am once again working with Retail Express publisher Newtrade Media and the ACS to try to get more women working in the convenience sector out into the industry and to encourage them to realise their value.
We’re working with suppliers like JTI and Molson Coors, and we’ve got meetings scheduled where women in convenience can come together to talk about the issues we’re facing and what we do in our stores. JTI, for example, reached out to us and asked what we’d like to discuss in terms of how we can enhance our shops, but also our personal development.
There are so many things that we talk about in these meetings, from discrimination when dealing with reps to HR issues when dealing with sta members. How we can develop our stores, whether through contracts with suppliers or on social media, will also be covered. It’s a broad range of things we’re looking to discuss. I was involved in Women in Convenience last year as well. I’m now an ambassador for Newtrade with Women in Convenience. We try to support and contact female retailers and encourage them to come out of their shells and see what’s in the industry that they can use.
We’ve been seeing a lot more women coming to these events now and they’re gaining the con dence to do more by spending time in a friendly environment with their peers. We’re getting to see more of their stores celebrated at awards and the work they do championed on social media. And not just because they’re women, but because they’re successful retailers.
But there’s always room to do more and that’s what we want to do this year. I would encourage female retailers to pick up the phone and contact one of us. Come out and you’ll see the bene ts and advice on how you can improve yourself and your business.
You’ll also join a retailer family that is there for you so you don’t have to feel alone in this industry.
Each issue, one of seven top retailers shares advice to make your store magni cent
Jack Singh, KeyStore Paisley, Renfrewshire
Chanaka
Balasuriya, Windsor Mini Mart, Southport
HALLOWEEN & BONFIRE
TAMARA BIRCH explores the Halloween and Bon re Night opportunities, and how you can drive sales
HALLOWEEN AND BONFIRE NIGHT OPPORTUNITIES
THE poorer weather during the summer period hit sales across many convenience stores.
Although footfall lagged during what would have traditionally been the pro table hotter months, the autumn and winter seasons provide retailers with an opportunity to grab any lost sales during two di erent occasions, which appeal to both adults and younger customers.
This means there is an opportunity for retailers to build
an area in store for Halloween, especially if you have families or young adults in your local area.
Children will be looking to dress up for trick or treat or for their school disco. Similarly, young adults will be looking for Halloween-themed products for any parties they’re attending.
“In 2023, Halloween week had a 4.6% increase in sales versus the previous week, and this year is set to follow suit,”
CAPITALISE ON HALLOWEEN AND BONFIRE NIGHT
says Alexander Wilson, category & commercial strategy director at Heineken UK.
With Bon re Night, most retailers agree stocking reworks is a challenge because the licensing required means it’s not always worth it. “We used to stock reworks about 10 years ago, but the legalities we have to follow are not worth it and we leave that to the supermarkets,” said Sasi Patel, owner of several Go Local stores around Manchester.
CATEGORY ADVICE
HALLOWEEN & BONFIRE NIGHT
TOP PRODUCTS & NEWS
Bebeto Super Sour Scary Skulls
Bebeto has launched a new 150g super-sour confectionery product, which includes skull-shaped gummy sweets containing six flavours: Strawberry, Cola, Blackcurrant, Pineapple, Raspberry and Cherry. There is also no added flavours or colours and they’re Halal certi ed.
Maynard Bassetts’ Beetlejuice Beetlejuice
Inspired by the new lm Beetlejuice Beetlejuice, Mondelez has partnered with Warner Bros Pictures to launch a limited-edition range of Maynard Bassetts Spooky Gum and Liquorice Mix. Available now, the promotional packs give shoppers the chance to win vouchers or a spooky two-night city break.
Candy Realms Petrifying Pumpkins Candy Cup
The Pumpkins Candy Cup by Candy Realms is available from Hancocks and is lled with pumpkin mallows and jellies, designed for Halloween parties or as gifts during the season. The cup is resealable, making it perfect for portion control.
Foster’s Proper Shandy
The launch of Foster’s Proper Shandy is timed to help retailers o er a classic British serve in a convenient format. It is designed to o er customers a beverage that can be enjoyed at home, as well as provide a point of di erence in the lager segment, the biggest in beer.
Birra Moretti Sale di Mare
Available now across convenience channels in multipacks of 4x330ml and single 660ml bottles, Birra Moretti Sale di Mare o ers an un ltered, medium-bodied premium lager with a hint of Italian sea salt.
Rose Marketing Fizzy Gummies
For 2024, Rose Marketing has launched three new Candy Castle Crew Halloween-themed treat bags: Fizzy Freak Mix, Fizzy Gummy Brains and Fizzy Gummy Pumpkins. The 90g grab bags are priced at £1. The Fizzy Freak Mixed includes six spooky gures, including a skull, owl, ghost, bat, witch’s hat and pumpkins.
TOP TIPS
When should you start stocking Halloween and Bon re Night products?
End of August to mid-September
If Halloween is not a big event in store, start your ranging closer to Halloween, but if you wish to bring the seasonal event to the forefront of your customers’ mind, start stocking your Halloween products now.
End of September
Promote your range quite heavily, whether through word of mouth, PoS or on social media. Customers will start looking for costumes and confectionery ahead of trick or treat, so this will be a prime sales period.
Week of Halloween
Make sure you have strong availability, as some shoppers will buy what they need the week of Halloween or they’ll top up on what they’ve already bought, helping to boost spend.
WHAT SHOULD YOU BE STOCKING?
“WHEN it comes to the brands people are purchasing, this is very similar to the rest of the year, so retailers and wholesalers don’t necessarily have to worry about stocking limited-edition lines and dead stock after the event has passed,” Wilson adds.
Most retailers focus on stocking ‘fun-size bags’ for Halloween and tubs for trick or treaters, as well as face paint
in store, like Patel. This is backed by Matt Collins, sales director at KP Snacks who says the sharing segment is vital during the Halloween and Bon re Night season.
“To capitalise on this and the strength of the sharing segment, retailers should stock a range of sharing crisps, snacks and nuts (CSN) products,” he says.
“Worth £1.74bn, the sharing format is growing strongly at 7.6%.” Nights in will be a mission for the majority of customers, as they host scary movie nights or parties, or stock up for trick or treaters.
For Bon re Night specically, Hancocks head of marketing Kathryn Hague says the key categories are marshmallows and old-fashioned fudge,
to ee and treacle-flavoured treats.
“Customers’ favourites are extra large, vanilla-flavoured Mega Marshmallows 550g with an RRP of £3.20,” she says.
“Walker’s Nonsuch is one of Britain’s oldest makers of traditional to ee, and their treacle-flavoured To ee Bars 100g and To ee Bags will de nitely be a hit during Bon re Night celebrations.”
SUPPLIER VIEW
Alexander Wilson, category and commercial strategy director, Heineken
“HALLOWEEN is a fantastic event for retailers to get involved with, as adults up and down the country look to celebrate by attending parties and hosting gatherings. In fact, in previous years, sales of beer and cider reached £127m in the total o -trade during Halloween week, cementing itself as the biggest trading week during the autumn season – a er the sunny weather has gone, and before the build up to Christmas festivities –demonstrating the importance of the event.”
STAND OUT FROM THE CROWD
WHILE a core range of Halloween and Bon re Night products are recommended, such as snacks and soft drinks for a big night in, retailers can become a one stop shop by o ering more.
“Customers can buy pumpkins from us,” explains Paresh Vyas, owner of Jack Lane Convenience in Manchester. “We only stock around four or ve
in store because we’re limited on space. However, customers know they can come in and ask us to order them in for them.”
Vyas also works with some local bakers to stock pumpkinflavoured cake, to ee and treacle apples, to set himself apart from supermarkets.
“We sell about 15-20 slabs of cake and the pro t we get from doing this makes it worth
it,” Vyas adds. The retailer also plans to work with a local pub to host a party for young children.
“I’m not sure if it will go ahead, but my plan is to sell tickets for £5 to cover the cost of stock that we’d provide,” he says. “And then parents can buy drinks from the pub directly.”
He adds that Halloween and
Bon re Night is not always about the products in store, but getting involved in the community, too.
Patel, however, stocks products for Halloween that can also be purchased for Bon re Night. “We put out stock a month before and there’s a lot of deals we run, so it makes sure we sell through stock by 5 November,” he says.
IN-STORE theatre can help get your customers excited about Halloween and Bon re Night, as well as bring the events to the forefront of their minds.
“We restrict our Halloween in-store theatre to our display because, ultimately, it’s just a one-day event, so we don’t want to spend loads of time or money on it,” says Vyas. Wilson recommends utilising any themed PoS available and creating a display of rele-
vant products near the front of the store to signal Halloween and Bon re Night.
Gemma Serdet, senior brand and product manager for Herta, echoes this and adds:
“By highlighting promotional chills and thrills with multibuy o ers, alongside strategic positioning near Halloween decorations, retailers will be able to maximise sales opportunities.
“Also, through imagination
HOW MUCH IN-STORE THEATRE SHOULD YOU HAVE?
and displays, retailers can transform their stores into a Halloween haven and recreate a home party atmosphere, highlighting the di erent products they have available.”
Your displays don’t need to be large. You might even consider making your own with any old stock you have. Alternatively, if you have any old costumes at home, these can be made into decorations, too.
THE WINTER REMEDIES OPPORTUNITY GET WARMED UP FOR WINTER
AS autumn approaches, local stores should increase their stock of colds, flu and pain relief medicines, medicated confectionery and related items.
With Christmas coming, focus, too, on indigestion and allergies, and don’t forget skincare in the cold weather, and suncare for winter holidays. Cough, cold and flu medicines peak from September to March, says DCS Group’s head of insights, Matt Stanton.
“Over the counter (OTC) medicine buyers are loyal to
trusted brands, and don’t mind paying more for products they know work,” he says.
Convenience retailers say OTC medicine sales are surging, particularly among young families, where illnesses and viruses can spread easily. Consumers are more health-conscious since the pandemic, and with GP appointments harder to get, there’s growing condence about self-medicating for minor ailments.
Smaller stores should stock a minimum core range of 15-20
Local stores should prepare early for peak sales of winter medicines and other high-margin seasonal sellers, writes CHARLES SMITH
lines at the till, but go wider if you can. Moving medicines out from behind the till, says a spokesperson for Bestway, can increase sales 30%-40%, by saving shoppers from having to ask for them.
However, Meten Lakhani, at St Mary’s Supermarket in Southampton, keeps his cold and flu remedies, pain relief and pocket tissues in a 10-metre xture opposite the counter, with medicated sweets and lozenges, and allergy and indigestion tablets.
“People come in speci cally to buy Lemsip, paracetamol and ibuprofen,” he says. “Indigestion medicine sells all year round, but people buy a lot of Gaviscon at Christmas. Skincare does consistently well, as does suncare, with people buying Nivea Sun for winter holidays.”
Last winter, Lakhani sold more cold and flu products than usual, and did well in the wet spring. Plan now and stock up early, and you won’t get caught short.
Stanton, DCS Group’s head of insights, advises:
Have a full winter medicines range, appealing to the seven out of 10 shoppers who pre-plan purchases. Stock both branded and unbranded options. Stores with limited space should focus on the biggest lines.
Prompt impulse purchases at the counter with medicated confectionery, led by lozenges, cough sweets and pocket-sized tissues.
Display medicines in xtures on the shop floor to make them accessible. If that’s di cult due to shoplifting, site them near the till, or visible behind it. Make prices easy to read at a distance, as asking can put shoppers o buying.
Create a joint seasonal space for cold, flu and allergy products by merchandising them together, giving colds and flu more space in autumn and winter.
Site children’s medicines near nappies, wipes, baby milk and baby food, and lip balms, moisturisers and hand cream near toiletries, along with suncare, after-sun and travel sickness remedies.
Top tipS
Matt
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MUSTSTOCK LINES
The following are DCS Group and Bestway’s recommended top adult and children’s winter remedies for convenience retailers
Cold and flu
• Lemsip: Max Cold & Flu capsules 16s, Lemon sachets 5s
• Benylin: Chesty Cough Syrup Non-Drowsy 150ml, Dry & Tickly Cough Syrup 150ml
• Vicks VapoRub 50g
• Sudafed Nasal Spray 15ml
• Strepsils: Honey & Lemon Lozenges 16s, Extra Triple Action Blackcurrant 24s
Pain
• Nurofen: Express Tablets 10s, Nurofen for Children Strawberry 100ml
• Calpol Infant Oral Suspension Sugar Free 100ml and 6 Plus Sugar Free 80ml
Digestive health
• Rennies Spearmint 24s and Peppermint 24s
• Gaviscon Liquid Aniseed 150ml and Double Action Liquid 150ml or 12s
• Imodium 7s
Allergy
• Piriteze
• Clarityn Allergy Tablets 7s
Decongestants
• Lanes Health’s Olbas Breathe Easy Patches
• Olbas Nasal Spray
UNDERSTANDING THE WINTER REMEDIES MARKET
JUST under half (47%) of winter medicines buyers are on distress missions, according to Kantar, and spend nearly twice the average convenience basket spend, making them an important customer base to cater to.
Price continues to be important in the current climate. Branded OTC sales have decreased slightly, but shoppers are less likely to trade down to cheaper private label.
“Some buy on price,” Lakha-
ni con rms. “But plenty still go for brands. People are better organised, and shop ahead.”
Visibility is crucial when it comes to this category. Bestway advises retailers to flag up their winter medications by displaying the green and white pharmacy cross on the door and on xtures, featuring suppliers’ branding in windows and siting OTC medicines in high-footfall areas.
Jeet Bansi, at Londis Meon Vale in Stratford-upon-Avon,
Warwickshire, keeps his main cold and flu range in the medicines section in the middle aisle, clearly signposted next to personal care. He has cough and cold medicines in impulse units on the counter all year round, and in winter moves hay fever and allergy to the bottom shelf, replacing them with Strepsils. Bansi keeps aspirin, paracetamol and indigestion remedies behind the counter. He also has nasal sprays on the counter, and nasal inhalers and
lip balm in clip strips.
“Some 30%-40% of our winter remedies are pricemarked,” says Bansi. “It helps retailers o er a product for every need, and a good, better, best selection of branded and non-branded items.”
He gets 40%-60% of his range from Londis and the rest from external suppliers. “The key to making money with winter remedies is buying smart and getting better margins,” he adds.
MAKING THE MOST OF WINTER REMEDIES
WINTER remedies give retailers an opportunity to put their store on the map locally, and stores of all sizes can do well.
Picking the right OTC medicine requires retailers to build relationships with customers. Retailers should also make sure their sta can answer questions and give them condence to buy.
“You sell more by explaining products,” says Lakhani, “but we make it clear we aren’t pharmacists or doctors. Also, on some items, the tills won’t let you sell more than a set amount.”
Check wholesalers’ websites
for ‘brand-neutral’ ranging advice and planograms, and see what the local supermarkets’ convenience-format stores are doing. Start running down summer lines in late summer, and have winter remedies in place by October, ready for shoppers stocking up.
“Timing is the most important thing,” says Bansi, “maximising sales by buying early and having plenty of stock on shelf.”
As it gets colder, feature promotions on lip balms, moisturisers and hand cream. Condense your suncare range in autumn, then bring it out
again in November for winter holidays, highlighting offers on popular lines like sun cream, after-sun and insect repellents.
Finally, in December, get everything in place for shoppers wanting to get healthy after Christmas, including plantbased products for Veganuary, nicotine solutions for stopping smoking and bottled water for the gym.
Retailers of all sizes can win with winter remedies and more. Check back on what’s sold before, and put yourself in the customer’s place. If you get it right, they’ll buy it.
BOSTON, E NGLAN D
Cough/Throat Lozenge Brand*
ARE YOU READY FOR THE DISPOSABLES BAN?
CHARLES WHITTING highlights the latest updates and advice surrounding the incoming disposables ban
WHAT WE KNOW
THE General Election seems to have had little impact on the timings or direction of the ban on disposable vapes proposed by the previous government.
As things stand, retailers have less than eight months to sell o all their disposable stock and nd an adequate replacement for the lost income.
“The disposables ban is due to come into e ect on 1 April, 2025,” says John Dunne, UKVIA’s director general. “The ban will be enforced by local authority trading standards o cers and the Department for Environment, Food and Rural A airs (Defra) says new guidance will be published before the regula-
tions come into force.
“Defra has also said that there will be a transition period ‘of at least six months prior to enforcement of the of the legislation’ to allow businesses time to run down stocks.”
With this in mind, retailers should be looking at their gantries and display cabinets with renewed interest.
They will need to educate their customers about what the ban means for them, introduce them to some alternatives so that they can still retain them after the ban comes into place, and make sure they’ve got a legal and pro table range of pods, liquids, pouches to avoid becoming next year’s April fool.
SUPPLIER VIEW
Angelo
Yang, associate general manager, UK, Elfbar
“RECHARGEABLE and re llable vaping devices with replaceable coil designs will become essential in retailer product portfolios to ensure adults seeking alternatives to smoking continue to have options beyond single-use vapes.
“Retailers should start gradually reducing their inventory of products that may be impacted by the proposed ban, to avoid potential losses and waste. They should also stay updated on upcoming vaping regulations and be prepared to meet all legal requirements to avoid nes or other penalties.
“By engaging with adult customers to understand individual preferences and regularly refreshing product o erings based on sales data and customer feedback, retailers can adjust their product o erings in response to regulatory changes and evolving customer demands.”
SUPPLIER VIEW
Hugh Walker, sales director, Navarra Retail Systems
“SCOTLAND is considering plain packaging and tighter merchandising restrictions.
“In the rest of the UK, there is talk of removing vape merchandising and point of display from the shop floor, that is to say, gondola ends, glass door cabinets and even the counter tops, and only allowing a backline location. This is to move branding and vapes from children’s eyelines and reach.
“On 20 March 2024, the previous government introduced the Tobacco and Vapes Bill to Parliament, which sought to gain new powers to be able to regulate how and where vaping products can be displayed in stores.
“As the bill did not pass before the call for a general election, it was abandoned in its original form. However, the new government revealed in The King’s Speech that it planned to reintroduce the bill.”
EXPERT VIEW
John Dunne, director general, UKVIA
“THERE is a very real concern that once the disposables ban comes into e ect, that criminal gangs will step in to plug the gap and flood the market with illegal and potentially dangerous alternatives.
“Recent research from the ACS highlighted that a disposable-vape ban could boost the illicit market by £645m.
“UKVIA member Evapo recently warned that the illicit vape trade also presents signi cant health risks adding that unregulated products o en do not meet safety standards, leading to potential health hazards for consumers.
“The legitimate vape sector – led by the UKVIA –has long been calling for greater enforcement and stronger action against the unscrupulous sellers.”
AVOID GETTING STUCK WITH STOCK
A RECENT report from Retail Express’ sister title RN saw a host of leading vape suppliers and distributors refuse to commit to taking back stock once the ban comes into practice.
Retailers relying on takeback schemes might want to reconsider their stocking strategies to ensure they don’t end getting caught with a heap of illegal, unsellable products in their back o ce.
“Maintain your own gantry and backline space to allow yourself full flexibility to adapt to the changes in category due to the legislation over the coming years,” says Hugh Walker, sales director at Navarra Retail Systems.
“If you’re working with one supplier or wholesaler, make allowances for the changes that might occur, such as them providing you with gon-
RETAILER VIEW
Michael Burnell
The Vapourist, Chester eld, Derbyshire
dola end cabinets. These may become outlawed.
“Don’t tie up your precious backline with ve-year contracted gantries, which will restrict your ability to o er the brands your customers are buying.
“Otherwise, they will buy elsewhere. Flexibility is key in a market that is likely to be a ected by legislative changes.”
“WITHOUT sounding too clichéd, to fail to prepare is to prepare to fail. Whether you’re a convenience store or a vape store, we all know that disposables will be banned. It’s inevitable, so leaving it to the last minute is a bad idea.
“Nine out of 10 stores rely on the income they make from disposables, so they will have to replace it with something.
“With the increased costs in the industry, you can’t go back to what you were taking beforehand.
“Handily, the next-generation solution already exists, it’s just there’s been no demand for it recently.
“Pre- lled pod systems are rechargeable devices, and it’s only the pods you have to dispose of, so we believe they’ll pass through this next ban.
“Each pod is the equivalent of one disposable, and they come in packs of two, so they’ll take up the same amount of space as two disposables, plus the space you need for the battery. Space-wise, there shouldn’t be much di erence.”
PRIYA KHAIRA looks at how you can transform your store with these eco-friendly strategies
ENERGY EFFICIENCY HOW TO BE MORE SUSTAINABLE
RETAILERS who prioritise sustainability can enhance their store’s reputation, improve operational e ciencies and potentially unlock cost-saving opportunities. Gary Thacker, sales director at Fri-Jado, says: “By lowering your carbon footprint, a retailer is helping to do their bit for the environment and the future of the planet.”
Energy consumption is often a major contributor to a store’s environmental footprint. “En-
ergy saving has been a crucial aspect of operating a successful retail store for many years, but with the constant price increases, it’s now become crucial for several reasons,” notes Thacker.
Switching to energy-ecient lighting, such as LEDs, and installing motion sensors can reduce weekly energy consumption. These changes are simple and can also translate into lower utility bills.
For those looking to take it a step further, investing in solar panels or electric boilers can provide renewable energy sources, further cutting down on emissions.
The use of advanced technologies, such as smart meters, and AI-powered energy management systems, can allow retailers to monitor and adjust their energy consumption in real-time, allowing for more e cient operations.
WASTE AND RECYCLING
RETAILERS should focus on reducing waste and improving recycling e orts. By implementing a waste audit, retailers can help identify areas where waste can be minimised. They can also set up recycling stations in store to encourage customers to recycle packaging, bottles or vapes.
Peter Patel, owner of Costcutter, Brockley, London, created an area for re lls, recy-
cling and sustainability, which has attracted a steady stream of repeat shoppers. “One corner of the shop is dedicated to healthy and eco-conscious shoppers,” he explains.
“Here, we keep a massive vegan range, and an eco-vending machine for recycling plastic bottles.
“We also have an area containing packaged goods that are wrapped in compostable and environmentally friendly packaging.”
Dee Sedani from Londis Etwall, Derbyshire, argues that retailers possess a degree of responsibility when it comes to ensuring vapes are disposed of properly.
Sedani launched a takeback scheme at the start of the year and brought in vape bins to his store. “As retailers, we are responsible for ensuring these items are getting recycled properly,” he says.
SUPPORT AND PROMOTE SUSTAINABILITY
A SUSTAINABLE supply chain is key to minimising overall environmental impact.
Jamil Ahmed, engineer at Solace explains: “Adopting more sustainable sourcing practices o ers companies signi cant bene ts, including cost savings through operational e ciencies, increased revenue potential, improved brand reputation, and better risk management, while also contributing to environmental and social goals.”
Sourcing products locally and from sustainable suppliers can greatly reduce the environmental impact associated with transportation and production.
Retailers can work with local producers to stock goods that are not only fresh, but also have a smaller carbon footprint.
This strategy not only supports the local economy, but also aligns with growing consumer demand for products that are local and sustainable.
Employee engagement is, however, essential for successfully implementing this change and other sustainability e orts.
Retailers should educate and train their sta on sustainable changes and brands, ensuring they understand the importance of these initiatives and how to communicate them
to customers e ectively.
This not only helps in maintaining consistency across the store but also empowers employees to contribute to the store’s sustainability goals.
Retailers can also audit their supply chains to ensure transparency and e ciency.
Nathan Gray, head of sustainability at circular-economy specialist Reconomy, says: “Sustainability practices such as responsible sourcing, supply chain transparency, and circular waste management all help to mitigate the risks associated with climate change, environmental damage, and the over-consumption of nite materials.”
PLASTIC USE
PLASTIC pollution is a signicant environmental concern. To combat plastic use, Patel also introduced a Zero Waste Re ll Hub to his 2,900sq ft Brockley store last year. “I am making a steady 35-40% margin on re lls, the station is attracting repeat customers and generating higher footfall,” he says.
& Davies News in Llanidloes, Powys, highlights that re ll stations o er long-term savings for customers and retailers while showing a retailer’s dedication to their community.
tion for household items.
A simple way to combat plastic use is by o ering brands that are committed to reducing use of plastic packaging.
Trudy Davies, of Woosnam
Davies initially introduced staples such as rice, pasta, and muesli and later expanded to washing powders, liquids, and shampoos, reducing her customers’ plastic consump-
Lucy Sowerby, sales manager for Bio-D, says: “Using suppliers that have post-consumer recycled (PCR) or sustainable packaging o erings means that a lot of the hard work is already done for you.”
68% of UK consumers have tried to be greener with their consumption habits in the past 12 months.
40% of shoppers actively look for retailers who champion sustainability and the environment.
64% of British consumers are willing to pay up to 10% more for sustainably packaged food and drinks. did you know?
COMMUNICATION is crucial when it comes to promoting sustainability e orts. Retailers should clearly communicate their sustainable practices to customers through in-store signage, social media, and other marketing channels.
Transparency in reporting these e orts can build trust and loyalty among customers. Retailers can engage
customers through in-store campaigns, informational displays and digital platforms to raise awareness about the impact of sustainability and promote practices like meal planning and proper food storage.
By fostering a culture of sustainability, retailers can contribute to waste reduction e orts both in store and within their communities.
CATEGORY ADVICE SUSTAINABILITY
Switch to LED Lighting
Reduce energy consumption by up to 75% by replacing traditional bulbs with LED alternatives.
Introduce recycling bins
Make it easy for customers to recycle on-site by placing clearly labelled bins for plastic, paper and glass.
Promote re ll stations
Encourage customers to bring their own containers for a zero-waste shopping experience, increasing footfall and customer loyalty.
FOOD WASTE
TO combat the issue of food waste, retailers can use technology to optimise their inventory and monitor product freshness. Data-driven insights can help retailers make informed decisions about promotional strategies and stock rotation, ensuring products are sold before they expire.
“Retailers need to be able to
o er the markdowns consumers want to drive sell-through on near-expiry goods and prevent food wastage,” says Kieran O’ Brien, vice president of customer success at Retail Insight.
“Using AI to deliver dynamic or prompted markdowns, which automatically trigger optimised discounting, can
help independent retailers waste less and sell more,” he adds.
Retailers can also make use of food waste services, like Too Good To Go, to avoid wasting food that has not been sold in store and online.
It also allows retailers to claw back margin, reducing losses to their bottom line.
TOP TIPS
Ten ways to be more sustainable
Switch to more energy-e cient lighting like LEDs and motion sensors.
Invest in renewable energy sources like solar panels or electric boilers.
Adopt real-time energy management technologies like smart meters or electronic shelf-edge labels.
Conduct waste audits to identify areas for improvement.
Implement re ll stations to reduce plastic use.
Source locally from sustainable suppliers.
Train and educate sta on sustainable practices.
Optimise your inventory using real-time data to make informed decisions.
Use food waste services and run promotions on food reaching expiration.
Promote and report your e orts to customers and monitor your achievements to track progress.
MEASURE AND REPORT
TO understand the impact of any new sustainability initiatives, retailers should regularly measure and report on their progress.
This could include tracking energy use, waste reduction, and the sourcing of sustainable products.
Retailers can also compile annual sustainability reports to document their e orts and achievements. These reports not only provide transparency but also serve as a tool for continual improvement, helping retailers re ne their strategies and set new goals.
Thornbury
ADVICE
CUSTOMER SATISFACTION
The RETAIL EXPRESS team nds out how retailers monitor customer satisfaction and what they do to improve it
Kirti Patel, Londis Ferme Park Road, London 1
“THE only way we can gauge it is by talking to the customers when you’re around the shop or at the till. Ask if they’ve found everything they needed or if there are any products they’d like you to stock. When they mention something, we try it, and 60% of the time it hits.
“At the front of the store we have a suggestion box so they can write things about customer service or cleanliness, and rate it from one to �ive. It helps us gauge how the staff are performing.
“Usually, in stores they’re looking at cleanliness. Some shops can improve on that. It makes a big difference to the store environment. We always get complimented on our cleanliness. We mop, sweep and vacuum every day, and also do deep cleans. Product availability is the other one. Customers may not be satis�ied if you’re missing something. So keeping core products available is very important.”
2
Vrajesh Patel, Londis Dagenham, Essex
Shumaila Malik, Costcutter Heathside Road, Manchester 3
“WE used to ask for reviews and suggestions, but we’re not doing that at the moment. Of course, if a customer makes a request to staff, they’ll write it down and let us know. But we don’t have anything in place that monitors customer satisfaction at the moment. If people keep coming back to us, then that’s good enough for us. But if someone leaves a Google review, with a suggestion or complaint, we take that on board and implement it quickly.
“What we try to do is keep a nice, clean shop with clear aisles. It’s just about giving people the space to walk around and dwell. Sometimes shops will crowd the store with products and people �ind it hard, not just to shop, but to stop and browse because there’s stock on the �loor and other people are trying to get past. If you’re just getting out of people’s way you won’t have a chance to see everything the shop has to offer. We also keep our windows clear, so people can see directly into the store.”
“IF you’re in the early stages of running a shop – say the �irst �ive to 10 years – you’re going to be constantly concerned about your customer satisfaction. There are lots of ways you can conduct customer surveys. Social media sites such as Facebook created a far easier approach for it.
“For us, we’ve been here for 29 years, through all kinds of changes, multiple other stores, recessions and the pandemic. To go through that and still be here shows we’re in a good spot when it comes to customer satisfaction. Perceptions are important, but it’s my sales data that reports that.
“It comes to knowing your customer base and what they want. And on top, it’s offering them the right services – we offer parcel collection, for example – and making sure you’re giving them that smile and a greeting when they come into the shop every time.”
In the next issue, the Retail Express team nds out how retailers are bolstering their online presence. If you have any problems you’d like us to explore, please
Being clean, tidy and friendly are the most important things. What else do retailers do to make their customers happy? – Simon Dixon, Premier Lower Darwen, Lancashire