‘Eden Farm Hulleys order cap is frustrating’

I’M fuming with Eden Farm Hulleys right now.

I’ve just had a call saying my delivery would not be coming because it is below a minimum order of £175.

I told Eden Farm our minimum order was £150, but then was told it had gone up in December, but no one told us.

Normally, we are over £250, so never have an issue. They then told me that I needed to spend another £40 as some of our ordered items were out of stock.

I feel like I was blackmailed into ordering more.

I told them to email my rep and, so far, I’ve not received a response. I wouldn’t have minded if they’d have honoured the order, but to do it the day before the delivery angered me. Also, their website doesn’t say that there is a minimum order and all the items I selected were in stock at the time of ordering.

Andrew Johnson, Dafarn Newydd Store in Llanwddyn, Powys

Eden Farm Hulleys sales director Ben Lawrence responded: “Eden Farm is aware of the customer’s order which was placed on the website on Sunday 25 June, and was accepted at point-oforder capture.

“The order itself fell below this level as stock (which were anticipated in our hub site) failed to be supplied inbound and so this reduced