This is what accountants who do more than crunch the numbers look like. The High Street Accountant have adopted a refreshingly open-door policy, they’re doing more for their clients and ask them to expect more WORDS BY EMILY MILLER
Expect more than numbers
T
he Leicestershire office of the close-knit High Street Accountant team is quite different to the stuffy accountants of yesteryear – bright, open and with a no appointment necessary policy. Director Kellie Chetwynd describes how when establishing the business she wanted to create an environment for her clients which enabled a lasting relationship to develop. “I set out to create an accountancy firm with a face. A place clients can drop in and out of, where they could feel welcomed and comfortable enough to ask for our assistance without fear of it being costly or time consuming for them.” Her aim in creating an open environment was achieved, but then, as the global pandemic’s restrictions came into place, the forward thinking company had to rethink. Executive Assistant Megan Lawson adds: “We were still here. That was the key message from the start; yes our
shop front may have had to turn the lights off for a little while, but we kept in touch with our clients through social media and phone calls to ensure they knew we were there for them in what was a minefield for so many.” An initial conversation with the team invites a working relationship which is honest and supportive – delving further into the relationship than the paperwork would ordinarily take it, “Working together in real-time we meet our clients’ needs with extensive experience and up-to-the-minute training to provide bookkeeping, VAT, PAYE, financial reports and year end accounts of course, but in addition we also work to provide the best outcomes for a business and their finances. “For us it’s about working with our clients to get their finances in the very best shape to enable them to grow and prosper,” Kellie explains, “It’s always about more than the numbers!”
I SET OUT TO CREATE AN ACCOUNTANCY FIRM WITH A FACE
Now, as their doors open once again, the team are back to providing the face-to-face bespoke advice and support to help businesses grow from their high street location. With a variety of packages and transparent pricing, the modern, fresh and welcoming office is a place where you will want to pop in ad hoc or for regular check ins to see where your finances are positioned, “It’s not about ensuring our clients have regular meetings with us; if they don’t feel they want to, we can handle everything for them, but for those that appreciate a more informed approach to their finances we can guide them through it all!” Kellie concludes. It’s far from concluded in terms of their work with you and your business, though – contact the team on 01509 767 415 or visit thehighstreetaccountant.co.uk and start to expect so much more than you thought your accountant could provide. NICHE | 21
