How to report a problem

In case you run into issues, you can use „Report a problem”-button to report and share relevant data with Signify.

Select down-right corner „More“ button. Select „Report a problem“ button. A report window pops-up. Describe what is the problem you are facing and press continue. Select an email option for sharing.* Press „Send“ and an email with your description and relevant data will be sent to Signify.

* In case that there is no email account on the phone, please transfer the report to another phone via one of the offered alternatives and send it to mcsupport@signify.com.