SUPPORTING REPRESENTING YOUR SUCCESS EXCELLENCE
Partner Deals & Discounts
Brand
Communications Resources
Training, Events & Networking
Technical Support
1. OUR PURPOSE 2. BRANDING 3. GUARANTEE 4. QUALITY ASSURANCE 5. INSURANCE 6. MEMBER DISCOUNTS 7. BUSINESS RESOURCES 9. HR SUPPORT
8. HEALTH & SAFETY 10. TRAINING COURSES
11. INDUSTRY ADVOCACY 12. NZ PLUMBER MAGAZINE 13. CONFERENCE
OUR PURPOSE Master Plumbers is a national membership organisation representing around 70 percent of all registered plumbers, gasfitters and drainlayers in New Zealand. Our members play a vital role within the construction sector.
Master Plumbers members commit to a Code of Conduct and Code of Practice, which promotes best business practice, professional standards and ethical behaviour. There are many reasons why New Zealanders should hire a Master Plumber. Members are reputable, well-established companies that have passed strict criteria in terms of business conduct. These are part of a Quality Assurance (QA) review. The QA process educates and supports new and existing members to reach the very highest standards
of professionalism, health and safety, quality, business skills and training.
“We represent and add value for our members in the plumbing, gasfitting and drainlaying industry.� Greg Wallace, CEO of Master Plumbers
KEY ROLES
0800 502 102 membership@masterplumbers.org.nz
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All members must have a Certifying Plumber, Gasfitter and/or Drainlayer on the team. They are responsible for ensuring their work, and the work of those they supervise, is done correctly. With most of our members being small to medium businesses, Master Plumbers is constantly striving to find new ways to support them and help them grow. Homeowners using a Master Plumber have the considerable comfort of knowing that the work comes with the Master Plumbers Guarantee. This consumer guarantee covers advance payment protection and substandard workmanship. We want all members to be the best they can be – for their customers, staff and their overall business success.
BRANDING Master Plumbers provide you with complimentary decals, logos and templates to match your own vehicle branding. You can also use the Master Plumbers logo downloads to promote your membership on your website and other communications, such as email signatures, social media channels, quotations, invoices, business cards, signage and uniforms.
Vehicle signage templates are available to customise your vehicles and promote you are a Master Plumber.
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GUARANTEE Master Plumbers provide you with a toolkit of resources to help you promote the Master Plumbers Guarantee.
Plumbing peace of mind
When you use a Master Plumber, their work is covered by our Master Plumbers Guarantee for 12 months*, giving you peace of mind. The Guarantee applies to all residential plumbing, gasfitting or drainlaying work carried out by a Master Plumber, up to $15,000 including GST.
Consumer research has shown that Quality Assurance and the Master Plumbers Guarantee are the primary reasons consumers choose to use a Master Plumber.
The Master Plumbers Guarantee covers: 1.
Advance payment – If you have paid for work that can’t be completed due to the Master Plumber going into liquidation or bankruptcy, we will ensure the work you have paid for is completed.
2.
Substandard workmanship – If we accept your claim that work done for you is not up to the standard expected by a Master Plumber, we will arrange for the work to be remedied.
To make a claim, please visit www.masterplumbers.org.nz to download and complete the initial complaint form. Claims must be lodged within 12 months of the date of the invoice. *Exclusions apply. Please contact us for full terms and conditions.
Master Plumber company name: Contact name: Signature: Date:
By associating your business with the standards Master Plumbers represents, you will show consumers that you are a trusted, professional business backed by a workmanship guarantee.
0800 502 102 membership@masterplumbers.org.nz
masterplumbers.org.nz
0800 502 102
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QUALITY ASSURANCE We will assess your business practices, ensuring you meet the membership criteria and uphold the levels of professionalism we require of our members.
The Quality Assurance Review covers: • Health and Safety • Quality of business practice • Quality of HR practices • Public liability insurance • Equipment safety and management • Intended use of the Master Plumbers logo and brand. On successful completion of the review, you’ll have full access to our services, information and support.
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INSURANCE As a Master Plumber you must have Public Liability insurance.
There are also insurance options to protect those working as subcontractors for head contractors. Plus, as a Master Plumber, you get real savings on your premiums! “I use Master Plumbers Insurance and have found them to be competitive in their premium structure, and prompt to deal with queries and claims. They have been more than helpful in managing our insurance portfolio. I would recommend their use to members”.
If you do not currently have cover or would like a review, Master Plumbers Insurance may save you money. Master Plumbers Insurance is tailored to the plumbing industry. It helps you manage dayto-day risk by providing access to a complete portfolio of insurance offerings. The policies will indemnify you, your staff and your clients, and protect against the loss of vehicles and tools.
0800 502 102 membership@masterplumbers.org.nz
Ray Galt, Baxter & Neilson Plumbers Ltd, Invercargill
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OFFICE SUPPLIES
FUEL
DEBTOR MANAGEMENT
VEHICLE SERVICING
CAR RENTALS
INSURANCE
EQUIPMENT HIRE
JOB MANAGEMENT SOFTWARE
HEALTH AND SAFETY
MEMBER DISCOUNTS Master Plumbers has a large number of partners providing discounts and deals, which are promoted to you each month.
Members can access exclusive discounts and deals including savings on fuel, hire equipment, job management software, office supplies, Site Safe membership and much more. Your Master Plumbers membership card gives your business access to member deals and discounts.
Please refer to our website or contact us for a current list of all our discounts and deals.
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BUSINESS RESOURCES Master Plumbers offers members a wide variety of business resources in the members area of our website.
“We want all members to be the best they can be – for their customers, staff and their own business success.”
We are constantly adding new resources to support our members and help them with business growth.
Greg Wallace, CEO of Master Plumbers
0800 502 102 membership@masterplumbers.org.nz
Business resources range from employment agreements and HR guidance to a health & safety app, technical helpline, quotes & terms of trade templates, and a wide range of support documents.
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HEALTH & SAFETY Our members rate the health & safety resources available as a real benefit. • Health & Safety Manual/App
• Site Safe Membership Discounts
• First Aid, Height & Confined Space Training • Health & Safety Videos and Guidance • Mental Health & Wellbeing Guidance
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HR SUPPORT Members have access to our HR helpline and guidance, plus our Masterlink apprentice training service. HR Helpline
Access our HR and Recruitment Helpline at competitive rates (first 30 minutes free).
Growing your business?
We can actively assist you to bring on Masterlink apprentices.
0800 502 102 membership@masterplumbers.org.nz
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TRAINING COURSES Discounted plumbing, gasfitting and drainlaying courses are all part of the annual Master Plumbers training timetable.
CALENDAR <
Nationwide, online and recorded webinar courses cover many topics including:
SUN
• Plumbing
>
31 7
MON
1 8
Week
Month
Today
APRIL 2019 TUE
2 9
4p How to Get
WED
3
4p Contract
10
4p How to Get
THU
4 11
FRI
5 12
Day
SAT
6 13
• Gasfitting
• Drainlaying
• Business Skills
• Legal & Compliance
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INDUSTRY ADVOCACY Master Plumbers members receive regular emails and video updates from Master Plumbers CEO Greg Wallace to keep members up to date with key advocacy information.
Master Plumbers advocates for members and the wider industry. Master Plumbers was established in 1901 to protect, develop and promote the interests of the plumbing trade. Today, Master Plumbers continues to provide a collective voice for the industry through regular meetings with government, regulatory authorities and training providers. Advocacy work currently includes preventing substandard plumbing products being imported unchecked into New Zealand, and lobbying for self certification for plumbers and drainlayers.
0800 502 102 membership@masterplumbers.org.nz
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NZ PLUMBER MAGAZINE
Members receive six copies per year delivered to the door.
people, projects and new products. Members of Master Plumbers automatically receive six print editions each year.
NZ Plumber is an award-winning bi-monthly magazine for New Zealand’s plumbers, gasfitters and drainlayers. It’s packed full of business, technical and industry news – plus profiles of
DECEMBER 2018/JANUARY 2019
FEBRUARY/MARCH 2019
HAPPY HOLIDAYS
CHLORINATION IMPACTS
Season’s greetings!
Cylinder failures in Christchurch
The digital version of NZ Plumber can be read at www.nzplumber.nz with back issues also available for your reference.
OCTOBER/NOVEMBER 2018
LEAD IN PLUMBING PRODUCTS A public health risk
PLUMBING SELF CERTIFICATION
ESTIMATING & TENDERING
2017 MPA Finalist
AUGUST/SEPTEMBER 2018
MADE IN NZ
JUNE/JULY 2018
2017 MPA Finalist
2017 MPA Finalist
Storage water heater production
Why it makes sense
Allowing for wastage
DROPPING THE MACHO ACT
PLUMBING AMBASSADOR PRE-EMPLOYMENT CHECKS
Benefits of drug testing
Do installers carry the can?
What makes a winning business
Men’s health matters
Promoting a trades career
PRODUCT LIABILITY
MASTER PLUMBER OF THE YEAR
CONFERENCE 2019 Register now for Queensland!
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PGD ACT REVIEW
Where’s it at?
PEDAL TO THE METAL
Addressing lead in plumbing fittings
CAMP GLENORCHY
Major sustainable plumbing project
masterplumbers.org.nz
CONFERENCE The New Zealand Plumbing Conference includes keynote speakers, technical sessions, industry updates and networking activities. It culminates in the New Zealand Plumbing Awards, celebrating industry excellence.
0800 502 102 membership@masterplumbers.org.nz
We recognise long-standing member businesses with Membership Milestone Awards, presented annually. The NZ Plumbing Awards also acknowledge top apprentices, individuals and businesses.
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“I would recommend anybody thinking of joining to get involved – the support they’ll get will probably be life-changing for them.” John Leen, Master Plumbers member
GET STARTED
0800 502 102 membership@masterplumbers.org.nz Ground Floor, 119 Ghuznee Street, Wellington PO Box 6606, Marion Square, Wellington 6141