Oaklands College Residential Handbook 2023/24

We would like to take this opportunity to thank you for choosing Oaklands College. We hope that you will have an enjoyable and productive stay.

This handbook has been developed to provide you with as much information as possible to support your transition into residential life at college. We suggest that you read through this handbook as it will help you understand what you can expect from us and what we expect from our students. We have also included information about the college in general and the local area.

If you have any questions or problems, please come and talk to a member of the team; we are here to help.

Useful links

• Oaklands College - www.oaklands.ac.uk

• St Albans City Council - www.stalbans.gov.uk

• All About St Albans - www.allaboutstalbans.com

• St Albans Museums - www.stalbansmuseums.org.uk

• Enjoy St Albans - www.enjoystalbans.com

About the college

Originally established in 1921, Oaklands College St Albans Campus opened its doors to First World War ex-service men under the Officers’ Agricultural Training Scheme and to the Women’s Land Army members. Over 100 years later, the College boasts three campuses (St Albans, Welwyn Garden City and Borehamwood) and provides a wide range of high-quality educational provision, right through to university level.

Oaklands is renowned for providing a supportive and nurturing environment in which its students are able to flourish and realise their potential.

It is perhaps not surprising therefore that year on year, the vast majority of our students progress onto the career of their choice of further study within four months of completing their course.

The majority of college students come from within the local communities it serves. These courses range from vocational courses with strong links to employers through to elite sports, the arts and a wide variety of A Levels. The college is also nationally recognised for its outstanding provision for students that present with a wide range of often complex additional needs, including young people with severe learning difficulties and/or disabilities.

The college offers a wide range of courses, both part-time and full-time, including arts, media, publishing, health, public services, construction, horticulture, equine, beauty, music, forensic science and much more! We also run our own work-based learning programmes, with close links to local employers, and offer apprenticeships and entry to employment.

The St Albans Campus is set in an outstanding rural location and also operates a working farm with livestock spread over 647 acres.

The accommodation

Our accommodation is a brand new purpose-built residential Homestead set in the grounds of the St Albans campus of Oaklands College. It comprises 81 student bedrooms, two warden apartments, communal kitchens and lounge areas complete with washing and drying rooms.

There are four fully accessible bedrooms, which each have additional-width doorways and easily accessible facilities.

There is a good bus and railway service from the local area, with cinema, swimming pool, and other leisure facilities within a short distance from the college.

Meet the team

Throughout your time at Oaklands, our dedicated Residential team are here to support our students. If students have any questions or concerns, a member of the team will always be around to help.

Below are the contact details for the key members of the Residential team.

Please take note of the duty phone number and email address which will put you in touch with the member of staff on duty.

Learning Resource Centre

The most important thing is that our students achieve their full potential; the college will consistently challenge and support students to be the best that they can be. Rigorous monitoring of performance, behaviours and attitudes are imperative to support them to achieve their full potential.

The wider team

Student Advice

Our Student Advice team are here to support our students during their studies.

Our team of advisors can help with:

• Identifying students’ strengths and potential careers

• Job hunting - CV writing, interview skills

• Welfare support

Garry Leask

Head

of Residential

07786 163887

garry.leask@oaklands.ac.uk

Our Learning Resource Centre and Student Advice teams can help. We have two teams of staff including facilitators and coaches that help with outside the classroom study. The Student Advice team can help with support to ensure students stay on track and succeed.

They are available at the following times:

• Monday - Thursday 8:30am - 8pm

• Friday 8:30am - 4:30pm

The Learning Resource Centre team can help with:

• Revision and homework sessions

• One-to-one tuition in particular Maths and English

Richard Howcutt

Residential Co-ordinator 07804 410714

richard.howcutt@oaklands.ac.uk

Residential Duty Mobile

• 07788 420061

Security Guard

• 01462 481811 or 07540 222119

• Applying to university or for apprenticeships

• One-to-one careers advice and guidance

• Drop-in sessions

• Careers workshops

Our advisors can provide impartial advice on a range of topics including:

• Travel

• Childcare

• Financial assistance

• Bursary

• Quiet study spaces, researching and referencing support

• Group coaching sessions

Opening hours and mail

Mail and packages will be delivered to reception where they can be collected.

Reception opening times:

• Monday - Thursday 8am - 8pm

• Friday 8am - 5pm

Residential policy

The Residential team are here to support the residential students and ensure their safety and wellbeing.

These are some of the things we do:

• Communicate regularly with parents/carers ensuring a collaborative approach to the progress of our students

• Ensure all students experience a safe and welcoming environment

• Available seven days a week during term time

• Regular cleaning and maintenance of the student accommodation

• Provide pastoral care, support and individual welfare checks

• Offer information and advice to students on various subjects

• Implement a varied Enrichment programme to encourage engagement and develop new skills

• Ensure health and safety requirements are met with regards to the accommodation, student behaviour and all aspects of the residential student experience

Residential accommodation fees

• Provide First Aid and access to medical services when necessary

• Offer support with various aspects of semiindependent living (e.g. using the washing machines)

• Develop student forums and meetings to give residential students a voice within the college

• Manage student behaviour and ensure the college policies are adhered to

• Provide student welfare checks at least twice a day (around 8am and 10pm)

• Security guard and on-call wardens available overnight seven nights-a-week (term-time only)

• Facilitate access to additional support such as the Student Advice team if required

Room allocation policy

Accommodation can be provided for new students subject to meeting the following criteria:

• They have good behaviour records and medical references

• They cannot reasonably travel from home on a daily basis

• They have achieved a position on a full-time study program at the college and an academy place

• They are classified as an elite athlete and held in high regard by the academy heads

• They are under 18 at the start of the academic year

• Ability to live independently away from home

For those looking to stay on for a second year the same criteria applies plus the following:

• There were no attendance or punctuality issues in the first year

• Conduct and behaviour in lessons and residential accommodation was satisfactory

• All curriculum work was completed and an offer of continuation is in place

The Residential team may need to reallocate students to alternative rooms during the academic year, if the need arises. In this situation the Residential team will meet with affected students to discuss plans and assess student feedback. Parents/carers and academies will be informed of the final decision.

Students, parents/carers and academies can apply to the residential manager, to request to change rooms. All requests will be considered through consultation with the relevant academy head and tutors.

Students who are over 18

Our residential facility is for 16- and 17-year-old students. We do accept students who turn 18 in the academic year. The age is as at 31 August. The Residential team will support over-18s to find suitable off-site accommodation where possible.

Residential fees are based on the costs incurred by the college to accommodate the students on-site

Mission, vision and values

Here at Oaklands College our Residential team all work within our mission, vision and values to focus on ensuring that our residential students have the best possible experience during their time with us, and are well prepared for their future when they leave.

Our Vision

We are committed to providing an amazing experience with outstanding learning so our students are ready to take on the world. This applies to all our students within the college and we take it very seriously within the Residential team. We want our students to enjoy their studies and stay with us - whilst ensuring that they are positively enabled, both academically and in terms of their personal and social development as young adults.

Our Mission

To provide the opportunities and support to ensure our communities reach their full potential.

Our Values

Achieving student success through:

• Pursuing Excellence

• Working Together

• Being Open and Honest

• Valuing Diversity

• Being Innovative

We work closely with our academies to ensure that all of our values are considered when allocating rooms, planning enrichment and developing activities for our students and providing welfare supports.

Valuing Diversity

• Our students come from a wide range of backgrounds, locations, cultures and abilities

• We understand our students and what their specific needs are

• We understand that moving away from home is a challenge and can be both an exciting and stressful time. By understanding our students, we can work with individuals to make it a positive and beneficial experience

Being Open and Honest

We will always be honest and open with our students. Ways we are open include:

• Communication via our newsletter

• We welcome feedback from students, parents and carers

• Regular open forums and feedback meetings

• 1:1 meetings with students - planned and ad hoc - just ask and we are there

• Open door policy for students to access Residential Staff during working hours and on call workers available outside of these times

Being Innovative

We are always looking to develop and improve our provision by being innovative to enhance the experience of our students.

• Enrichment - activities for fun and personal development

• External Speakers - to inspire and educate

• Opportunities for volunteering/mentoring

• Continuous development of the Residential Service based on student, staff and parent/ carer feedback and experience

• Tailored individual support plans for students with additional needs

Pursuing Excellence

• Our students are generally athletes but have a main academic focus - we want to promote excellence across both areas of student life

• We work closely with academic and academy teams to understand the requirements of training and deadlines for other work

Working Together

The Residential team takes an inclusive approach and works with all departments across the college, these departments include:

• Student Advice and Welfare

• Enrichment

• Facilities

• Finance

• Curriculum and Academy

• Catering

We aim to work with all the college teams to ensure the best possible experience and opportunities for our students. We also work with external agencies to provide extended opportunities for our students.

• We meet with students regularly to catch up on their academic progress to ensure that they are working towards achieving their personal target grade

If you have any comments or suggestions about how we can improve our provision and service to the students, please feel free to contact us.

We hope that we can work together in this forthcoming year to further develop all aspects of residential life, fulfil our mission and help all to succeed.

Residential services

Food

The cost of student accommodation includes breakfast and dinners during the week. Breakfast must be taken in the campus café between 8:30am and 12pm from Monday - Friday. Dinner is served at 5:30 - 6:30pm in the café on Monday to Thursday. Meals can be substituted or swapped for alternative meals at other times with 24 hours’ notice. If students miss a meal and did not inform the Residential team of their absence 24 hours in advance, they will need to provide their own meal as we are unable to keep food or make substitutions.

Student accommodation is supplied with fridges and freezers; there are also large chest freezers available for additional storage. We supply easyto -use cooking equipment to enable students to cook themselves additional meals. The Residential team will support students in learning how to use this equipment to make suitable and healthy meals as part of their induction and throughout their stay if required. There will also be ‘Cook and Eat’ workshops delivered by suitably qualified staff and tutors.

Shopping trips

The Residential team provides students with the opportunity to go grocery shopping once or twice a week; we provide a driver and college minibus to a local supermarket. We suggest that students will need approximately £30-40 per week for additional food and personal toiletries.

Safeguarding

To ensure the safety of all our students, we complete checks through the day so we know that everyone is okay. We have a group text system in place in the mornings before classes start, so students must have and be able to use a mobile phone to text the Residential team at least twice daily.

Dinner time is supervised and staff are able to identify if any students are absent. At 10pm - 11pm, the residential officer will go to each student room and complete an online register to confirm all students are where they should be. This means

that we expect all students to be in the student accommodation by 10:30pm each night. It is very important that we are informed by parents/carers if students are leaving the college campus and when they return. Failure to do so could result in sanctions.

As a rule no off site overnight is permitted (Sunday-Thursday) but exceptional circumstances will be considered with minimum of 24 hours’ notice and written approval from a parent/carer (via email is acceptable). The department head and director must also approve.

Television licences

There are no dedicated TV points in any of the student rooms. Smart TVs are permitted (connected through the Wi-Fi).

The Homestead has a TV license for the building, so no additional license is required.

Internet access

Students have access to the internet via Wi-Fi in the accommodation, with certain sites and content blocked, in keeping with the college’s policy. The internet in the residential block is turned off at midnight. The Learning Resource Centre (LRC) also provides access to computers with internet access on week-nights until 8pm during term time. The student lounge has internet access until 9:30pm on most days including weekends.

Out-of-hours staffing

Staff provide live-in support each evening from 11pm until 8am the following morning. At weekends there will be a member of staff on duty 24 hours-a-day and opportunities for engagement activities as appropriate. Students can contact the staff on duty by calling the duty number 07788 420061.

Security

There will be a security guard on campus during term time between 8pm and 6am, seven days a week. Students can call the security guard during these hours if they have any issues or require assistance. The gate at the entrance to campus

and the gate on East drive will be locked at 11:30pm until 7:00am each morning. If there are exceptional circumstances where students are arriving back late or leaving earlier than these times, they are to inform the Residential team to make arrangements for the security guard to open the gates.

Security can be contacted on 01462 481811 or 07540 222119.

CCTV

The college has CCTV cameras in place outside the student accommodation and in communal areas for the safety and protection of our residents. The cameras are not monitored but record all activity for designated staff to view if necessary should there be cause to review

Enrichment

The Residential team work seven evenings a week supervising students during dinner and opening the student lounge or the sports facilities most evenings from 6:30 - 9:30pm (MondaySunday). This area is open to provide the students with social time and activities such as table tennis. Enrichment activities offer life and social skills alongside more recreational trips and activities. These activities are planned based on student interest.

It is important to note that all trips which require transport costs such as a hired coach will always require a £5-£15 contribution from each student to secure their place. Payment for the trip must be made in full before it takes place. This ensures the student commitment to attend the trip and that the college isn’t paying for large numbers of students who don’t attend on the day. Students who make last-minute cancellations may be charged.

As part of the student induction, the college provides a series of workshops to help students settle into college life and build positive skills in working together. These workshops include cooking, communication and negotiation skills, health & safety, anti-alcohol & drugs, living in a farm environment and housekeeping.

As part of the college’s engagement with the local community, visits to local schools and organisations are arranged for students who give talks or coaching sessions. Outside agencies also come in and deliver talks to students on specific subjects such as health information.

Communication

The Residential team also welcome communication with parents/carers as moving away from home can be a difficult transition. Updates on progress to parents/carers are provided in addition to a regular termly newsletter.

Parents and carers can contact the head of residential by phone or email (see page 6). For out-of-hours or emergencies, parents/carers can call the residential duty phone number which is available 24 hours-a-day on 07788 420061.

Accommodation

Tenancy agreement

By accepting a place in residential accommodation, students and parents/carers are accepting the Oaklands College tenancy agreement. A parent/carer will be asked to sign the agreement which is a legally binding contract. Breaches of this contract could result in students losing their accommodation or being charged by the college. By taking up residence in the college supplied accommodation students and parents/ carers are agreeing to the terms and conditions of the tenancy as well as the policies of the college and Residential team.

Payment/deposit

The payment for the room can be paid in full or termly via debit/credit card or Bank Transfer/ online banking. We offer a 10-monthly instalment plan, this can be paid via Bank Transfer/online banking, standing order or via direct debit, taken on either the 1st or 15th of each month starting in August, with the last payment in May. If your direct debit is returned unpaid via your bank, you will be notified by the finance office and asked to pay with a debit or credit card. If payment is not made then the student will be asked to vacate their room. If a student gives one month’s notice to leave residential, any overpayment of fees will be refunded.

We require a £300 deposit which is returnable at the end of the academic year/stay if no damages or additional costs have been incurred. A list giving examples of charges made for replacement items and repairs will be provided along with a full room inventory on moving in day. The £300 deposit must be paid by online banking/bank transfer/ credit or debit card as soon as you receive your offer of place. If you require further information regarding the fees please email lynne.cottrell@oaklands.ac.uk.

Housekeeping

Students are expected to use the bins provided, wash up regularly and not leave food out. Food that is left out attracts pests and could contravene food hygiene standards.

Keys

Each student will receive a bedroom door key and electronic fob for access to the individually coded bedroom wings. A fee of £20 will be charged for any lost key or fob that needs replacing.

For safety the room should remain locked at all times when not in use. Students must carry keys on them at all times. If a student does not keep their room secure, any damages or loses will be charged to you and the college will impose sanctions for failure to comply with the tenancy agreement.

Cleaning and hygiene

Items left in hallways and stairs will be confiscated as they create a fire hazard. Students are responsible for the washing of the dishes and cleaning of appliances, including the fridges, microwaves, grills etc. Where kitchen appliances are not kept clean, they may be confiscated due to health and safety requirements and to avoid sickness. Students will also be expected to keep their bedroom clean and tidy. Weekly checks are carried out to monitor each student’s room and the results will be reported back to the relevant tutor/academy coach; sanctions may be applied. The student accommodation is supplied with a washing machine and airers to dry clothes on.

Please note that if the washing up is not done then the cleaner cannot gain access to clean the sinks and worktops. Kitchens will not be cleaned until the washing up has been finished and put away. Sanctions and charges may be initiated if this is not undertaken.

The en-suite toilets, basins and showers are cleaned and disinfected once a week but it is the student’s responsibility to keep them in a clean and hygienic condition.

Insurance

All rooms must be locked when not in use and keys should not be given to anyone else whether a residential student or not. Students are strongly advised to take out room insurance, as the college will not be held responsible for theft from rooms or damages caused when rooms are left unlocked.

Housekeeping

Students are expected to use the bins provided, wash up regularly and not leave food out. Food that is left out attracts pests and could contravene food hygiene standards.

Communal floors

All communal floor areas are vacuumed and mopped every day; these areas include public toilets and stairs.

Bins and rubbish

The communal bins will be emptied daily. Any bedroom bins that are left just outside the bedroom door on these days will also be emptied. Recycling tubs are within the accommodation for paper, plastic and cans and students are expected to rinse their recyclable waste and place it in the correct tub.

The recycle bins are put out every Tuesday for collection on Wednesday. Sanitary bins are replaced fortnightly.

Student responsibilities

It is the student’s responsibility to vacuum their own bedrooms and keep them in a tidy and hygienic manner.

Kitchens and other communal areas

These are cleaned throughout the week. This includes the wiping down of all work surfaces, the outside of kitchen appliances and all cupboard doors. Students have responsibility for cleaning the cooking appliances and for washing up.

Students are reminded that the cleanliness of their bedroom is their own responsibility.

Inspections are carried out periodically to ensure safety and hygiene of student rooms and communal areas. Failure to keep rooms clean and tidy may lead to sanctions which may include a missing a training session or a match.

Residential end of term protocol

On the final day of each term all students are required to ensure that their rooms are tidy with objects lifted from the floor. All perishable foods to be removed and washing up completed. The Homestead will close at 5pm.

Reporting problems

Any problems or concerns must be immediately reported to a member of the Residential team by text to the duty number or in person. This includes domestic matters such as breakages, wear and tear, light bulbs, toilet rolls, lost keys and cleaning issues. This is particularly important for incidents where someone could be hurt or potential health and safety issues. Issues with the accommodation which take place out of hours can also be reported by email (Servicedesk - titled ‘Residential’) to ensure a timely response:

residential@oaklands.ac.uk

Damages

If there is deliberate damage to anything in the accommodation, the cost of replacing it and the work undertaken will be invoiced to the parents/ carers. Where invoices are not paid, the charges will be deducted from the deposit; additionally the student and behaviour policy and process may be implemented.

Returning to campus after holiday periods

Returning to college residential staff will be available from 5 - 10pm on Sundays and occasionally on bank holiday Mondays prior to the new term starting on the Monday (or Tuesday) morning.

Students must come to the Homestead to collect their keys from the member of staff on duty and sign to confirm receipt. If students expect to return to college outside of the times that Residential staff will be available (4 - 10pm) they must inform the Residential Manager before the end of term to see if alternative arrangements can be made.

Student responsibilities

Medical issues and general health

A health declaration is required to be completed by all residential students so the college is aware of any illnesses or medications that are pertinent to you. It is essential that all medical conditions are disclosed on the Health Declaration form. Where medical conditions are not disclosed in advance, students may be asked to leave the accommodation until a care plan and risk assessment can be completed to ensure the Residential staff are equipped to provide adequate care. If a student has any medical concerns we urge them to also speak to the Head of Residential to ensure we are providing you with the best possible care.

We suggest that all students register with one of the local GP surgeries before moving to college to save time if treatment is required during term time (see list below). They will need their NHS number to register.

Students can also call NHS Direct on 111 for medical advice and information on 24-hour pharmacies in the area.

Each communal area is provided with a first aid kit which is checked and restocked monthly. If students require more stock they need to inform a member of the Residential team. When a student is ill and requires a doctor’s appointment, they should call the duty phone number on 07788 420061 so the member of staff on duty can arrange an appointment and a chaperone if required. The direct contact details for the doctor’s surgery are also posted on the notice boards and in the Residential Information Folder, which are in the communal areas.

The doctors’ surgery will ask a student to register with them, which consists of completing some basic forms. It is free to see the doctor; you will only have to pay a prescription charge for medication if applicable. It’s important that the administration office or Residential team are notified of any medication prescribed as this must be documented so we are aware of authorised medications being used on college premises.

Every student is responsible for the taking and safekeeping of their own medication. Students should be aware of their NHS medical number and the name and address of their home GP in case of medical need; this should be ideally saved onto their mobile phone.

Please remember that if a student is ill and cannot attend training or lessons it is essential that tutors and/or coaches are informed. In the event that students are ill and cannot continue with college, parents/carers will be informed and requested to collect them until they have recovered. If family cannot be contacted, they will be cared for in their room by the Residential team until such time as the family are contacted.

In the rare occasion of illness or sports injury, it may be decided that the student cannot be safely supported within the Residential provision and will need to be supported back home. We will notify parents/carers on any such occasion and ensure a supported transition. This will normally be parent/carer collection but may be approved as an independent travel if authorised by the Head of Residential and parent/carer.

Dentist

It is recommended that a student registers with one of the local dentists listed below to save time if they require treatment. Alternatively, they can return home to use their own dentist. The contact details below are also in the residential information folder which is kept in the communal area of the Homestead.

Call NHS Direct on 111 for out-of-hours dentists in an emergency.

• Victoria Dentist Clinic - 103 Victoria Street, St Albans, Herts AL1 3TJ, Tel: 01727 853300

• The Mattings Dental Surgery54 The Maltings, St Albans, Herts, AL1 3HL, Tel: 01727 837376

• Jersey Farm Surgery - The Health Centre, 2A St Brelades Place, St Albans AL4 9RG, Tel: 01727 846417

Health and safety

Health and safety forms a large part of our responsibilities to our students. It is essential that all our students are aware of the potential risks caused by behaviour and breaches of the code of conduct.

The Residential staff complete weekly health and safety checks on the accommodation. Breaches of health and safety protocols are taken very seriously; these include tampering with safety equipment (such as fire extinguishers), failing to evacuate during fire drills, tampering with any utility access points or misuse of equipment supplied.

Electrical appliances policy

All electrical appliances brought into college accommodation must possess an electrical safety check tag from a qualified appliance tester, if over 12 months old.

Use of items that do not carry an electrical safety tag is not permitted in residential accommodation and may be confiscated by staff. Please also ensure any extension cables you bring on site are new with a built-in safety fuse.

Fire and emergency procedures

If students hear the fire alarm, they should evacuate the building immediately via the signposted fire exits. Students should make their way to the designated fire assembly point.

Further information will be provided to students regarding our fire safety procedures when they arrive on site.

Remember - if in doubt call us out:

• Duty number: 07788 420061

Student behaviour

The college takes the behaviour of its students very seriously and implements the student behaviour policy when necessary. We are also totally committed to keeping parents informed of any issues to ensure a collaborative approach to improving and removing negative behaviours.

The Residential team also works with the academy coaches to develop practical sanctions for any students who have fallen below the college standards of behaviour. We support students to undertake community service style activities such as helping the housekeeper, tidying up the grounds or similar. These specific activities are developed to help students understand the process of cause and consequence by raising their awareness of the cost to the college of the damages or mess caused by inappropriate behaviours.

The residential student behaviour standards are residential-specific standards that we expect all student to adhere to. These standards form part of the student agreement and behaviour policy, and are in place to help us provide a positive and safe environment for our students whilst living in residential accommodation.

There are four main areas of focus for the Residential student behaviour standards and these are:

• Room cleanliness and hygiene

• Complying with residential rules

• Reporting of damages

• Respect for peers’ property and possessions

Student behaviour

The Residential ‘Big 8’

Working alongside the sports academies, we have a set of standards that we believe all residential students should adhere to and these form part of our Residential ‘Big 8’ behaviour process.

1. Serious behaviour situations such as bullying, threatening behaviour, theft alcohol or drug issues

2. Non accidental damage caused by inappropriate activity

3. Residential checks including leaving campus without permission, being out of your accommodation after night checks or nonresidential guests, boys/girls in bedrooms

4. Meal time communications

5. Persistent disruptive behaviours within residential accommodation, student lounge/ study areas or the café

6. Meeting academic deadlines and working to your full potential in all aspects of your study programme

7. Persistent failure to text or inform Residential team at morning and afternoon check when going off campus

8. Poor room hygiene

All violations carry both residential and/or academy sanctions.

Key information

Term dates

Moving-in day is always one day prior to term start date and moving out day is on the last teaching day of that term. Please see our website for our most up to date term dates.

Term One

• Monday 5 September - Friday 16 December 2022

• Half term: Monday 24 - Friday 28 October 2022

Term Two

• Wednesday 4 January - Friday 31 March 2023

• Half term: Monday 13 - Friday 17 February 2023

Term Three

• Monday 17 April - Friday 7 July 2023

• Half term: Monday 29 May - Friday 2 June 2023

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Contact details

For any general enquiries, you can contact our main Admissions team via the details below:

01727 737000

admissions@oaklands.ac.uk