2021 Access Covid Response 2021: SUCCESS STORY

Overview

Everyone anticipated what 2021 would bring to healthcare as we started administering COVID-19 vaccines in December 2020. The Access team was prepared for the rapidly changing criteria and workflow needs of our system by implementing a scheduling workflow for COVID-19 vaccines and infusion treatments, registration updates, mass vaccination workflows, and volunteering for mass vaccination events 2021 kicked off with providing our healthcare workers the chance to receive the COVID-19 vaccine Our scheduling decision tree adapted to each criteria phase update which allowed patients and phone staff to schedule vaccines Our clinics were stunned by the number of patients pouring in to receive their vaccines The Access team built a shortened registration workflow to ease the burden of non- essential registration items, which allowed our clinics to quickly and efficiently provide care to patients. The Access team added COVID-19 vaccine acknowledgement documents to our registration workflow to ensure our patients were fully informed

Details

On February 10th, our first mass vaccination event was held. The Access team implemented a Welcome tablet registration workflow which provided reg staff a mobile workstation to register patients The Welcome tablet workflow allowed staff to scan patients’ barcodes from MyChart ePre-Check,

unifying IS applications’

workflows

The Access team shared the success of our mass vaccination workflow with a presentation at an Epic COVID19 vaccine webinar The Access team desired more than to provide workflows Numerous team members were the boots on the ground helping register patients at mass vaccination events

Our focus was not solely on vaccination, but also treating those with COVID-19 Our system recognized the monoclonal antibody infusion treatments as a great defense to those with COVID-19 The Access team built a scheduling workflow for patients with infusion treatment orders that allowed schedulers to prioritize patients, which was essential as Louisiana experienced surges The Access team performed weekly testing appointment imports for nursing homes and prisons which allowed our front-line staff to focus on providing care

Accomplishments

By the end of 2021, our team has built a scheduling workflow to allow patients to receive their 1st, 2nd, and 3rd doses based on CDC & Louisiana DOH criteria. Systemwide in 2021, the Access team’s workflows helped schedule & complete 287,894 1st doses, 269,539 2nd doses, and 97,522 3rd doses We implemented 285 Welcome tablets for our mass vaccination events, and created 152 COVID infusion chairs, and imported over 350,000 nursing home and prison COVID testing appointments.

Feedback

Wow! You are all doing critical work keeping our communities safe from Covid!! Keep up the great work everyone!! Richelle Schiro, MD