STORY Post Discharge ProjectTransition from

APEX to Epic

Overview

The Post Discharge Call workflow was being completed in both Epic and Apex/Oracle causing duplicative work and waste of resources. The project objective was to reduce admission rates by outreaching to more patients during the Post-Discharge call workflow.

Details

To better align the reporting and reduce double documentation, the Population Health analytics and workflow teams collaborated to bring the workflow fully into Epic. This included moving the Post Discharge Call workflow to Epic to eliminate the need of third-party application (APEX), provide the post discharge nurse time to outreach to more patients through elimination of APEX, and updated codes in Tableau to visualize data from Epic instead of Apex on Post Discharge dashboards.

Accomplishments

Optimized Epic workflow went live on December 14 with tools to decrease total encounter time and increase outreach to additional patients. Completed new Tableau dashboard went live on December 15 that leverages Epic documentation that will run alongside the existing version through validation.

Feedback

From C3 Manager Monique Ebberman- “Thank you so much, Lauren. Everything looks great. We appreciate the amazing collaboration and the time you have taken with the team”

From the C2 Supervisor Jeanette Schmitt- “This collaborative effort is going to make the PD nurses’ workflow more efficient and most importantly, allow the team to reach more patients. You did an amazing job (Lauren). I am super excited. I cannot thank you enough”