In this issue e e e e e e e
enews 19 July,2013
e e e
The OBA is moving to a new premises Onehunga Business Winter Promotion Onehunga‘s Annual Santa Parade & Party Save your business money on electricity Steps to take if you come across a shoplifter OBA supports ban on begging Consumer law changes Matariki Through Our Eyes Exhibition Onehunga Security Update NZ Retailers Association National Conference
www.onehunga.net.nz www.facebook.com/onehunga
The OBA is moving to a new premises From 212a Onehunga Mall to 149 Onehunga Mall
Please note that from Monday 29 July the OBA office will be located at 149 Onehunga Mall (formerly North Memorials). With greater space available at the new premises, there will be a dedicated area for the CCTV cameras which the Onehunga Community Patrol team will have access to as well. We‘re also going to have a better area to host meetings with groups and individuals which will be great. Our landline number remains the same : 636 8535 and fax: 636 8542. Please do pop in and say hello — we look forward to seeing you!
Onehunga Business Winter Promotion Competition runs from Monday 15 July to Friday 30 August
This week we have been distributing entry boxes and forms to all businesses as part of the 2013 OBA Winter Promotion. If for some reason you have not received anything, please call us on 636 8535 and we will drop a promotional pack off to you. Remember that every $10 a customer spends entitles them one entry into the draw to win a trip for 2 to a holiday destination of their choice — the winner can choose from a range of Pacific Island and Australia holiday packages within our budget and if they wish to go further abroad, they will need to top up the holiday expenditure. This promotion is about encouraging people to spend in Onehunga for a chance to win a trip and other prizes. It is not only a retail but a service promotion. Terms and conditions of the promotion are clearly outlined on the back of the entry form and on our website here : http://www.onehunga.net.nz/featured/be-in-to-win-a-tropical-holiday/ . Please make sure you familiarise yourself with the promotion details as you may get questions from customers Some key points:
Customers may enter multiple times based on the total purchase amount spent i.e. $50 spent entitles 5 entries. Multiple entries must be indicated on the entry form — if someone spends $50 in your shop, mark 5 in the Number of Entries box. The customer does not need to fill out 5 entry forms. Entries must be accompanied by a sales receipt Each retailer will be given an entry box and entry forms Entry is open to New Zealand residents only. Employees of the OBA, participating retailers and partners to the campaign are not eligible to enter this promotion. Travel prizes are non-transferable, not redeemable for cash and must be used by 1 December 2013. Availability is limited during peak holiday periods and some blackouts may apply accordingly.
If you need more entry pads or have any queries, please contact us on 636 8535. Entries will be collected weekly. Enjoy and have fun with this promotion. Make it work for you!
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Onehunga’s Annual Santa Parade & Party 2013 Saturday 30 November, 11.30am to 2.00pm
Registrations have opened up for this year‘s Santa Parade and Party and we invite you to get involved! The Santa Parade and Party is a highlight on the Onehunga calendar, bringing loads of people to town for a fun day out. The Parade begins at 11.30am and is followed by entertainment from 12pm to 2pm. This year we will award a prize to the best float on the day and we are also contemplating a prize for best business float. To register your interest to take part on foot or on a float, please download the registration form here: http://www.onehunga.net.nz/wp-content/uploads/2013/07/2013-Registration-
Form.pdf If you‘re interested in becoming a sponsor for the event, please contact us on 636 8535.
Save your business money on electricity Check out www.whatsmynumber.org.nz
New Zealand businesses are saving thousands of dollars on electricity by using a new online tool. To find out how much you could save, all you need to do is grab a recent bill and fill in a simple form at www.whatsmynumber.org.nz/MyBusiness.
Steps to take if you come across a shoplifter Four different scenarios you could face Here is some advice from the NZ Police Crime Prevention Booklet designed specifically for small business. To download the full booklet click here: http://www.onehunga.net.nz/wp-content/ uploads/2013/06/business-crime-prevention. If you think a potential thief is in your store
If you believe a theft has occurred
Don‘t be afraid to approach a suspect a second or third time, asking if you can be of assistance. Thieves feel uneasy when they are approached by attentive staff – it makes them feel that you are aware of their intentions. Genuine customers will not mind the attention of your staff.
-Think about your safety at all times. Get another staff member to assist you, and if you feel unsafe at any point, let the suspect leave. -Approach the suspect and identify yourself. Stay at a safe distance. -Be polite. Do not be confrontational -Tell them what you saw them do -Tell them to return with you to the office
If the suspect is cooperative
If the suspect is aggressive or runs off
-If you are by yourself, walk behind the suspect to the office. If you are assisted have the other staff member walk in front of the suspect and direct the way. -Watch to see if the suspect discards any stolen items -In the office, seat the suspect in an area where they cannot hide or steal further items. ( Suggestion – keep your office door open while you are speaking to the suspect, or have another employee with you as a witness so the suspect cannot accuse you of illtreatment) -Note any explanations or admissions -Call 111 and ask for police
-It is better to let the suspect go than risk being assaulted. -If you feel safe enough to follow them, keep a safe distance. -Advise another staff member that you are following a shoplifter out of the shop and get them to call 111 and ask for police -The person who telephones police needs to explain where your shop is, what you and the suspect look like, and in which direction you went. -If you are following the thief, take a cell phone with you if you can. -Call 111 and advise the police that you are following a shoplifter. Also give your location and direction of travel. -When you see a police vehicle, wave it down and identify yourself. -Give the police a description of the thief
When the police arrive they will speak to you first. They will interview the suspect and decide if an arrest is warranted. They will also search the suspect.
OBA Supports Ban On Begging Proposed bylaw attracts large debate
Last week the media announced that the Onehunga Business Association was one of three organisations that supported a ban on street begging. The proposed bylaw has attracted much debate and at times put the OBA in the spotlight. We took this stance as we have had first-hand experience with beggars in Onehunga and do not believe begging is the answer. Many of the beggars we encounter are young kids or adults who are often substance abusers or have been forced to beg by associates for criminal purposes and can be very intimidating. ― We want people at risk to get help, not be given money on the street that allows them to engage in harmful activity. We also want people to be able to walk freely down the street without being hassled,‖ says Onehunga Town Manager, Amanda Kinzett.
Consumer law changes will support businesses too Consumer Guarantees Act and Fair Trading Act changes
Upcoming changes to consumer laws, such as the Consumer Guarantees Act and the Fair Trading Act, will support businesses as well as consumers. Changing consumer laws will help consumers transact with confidence and support honest business practices. This will promote competition, innovation and sustained growth. Having a good understanding of consumer laws gives your customers peace of mind and builds trust in your business. Consumer Guarantees Act The main changes include: Protections to cover all transactions between businesses and consumers, including auctions (both online and offline) and competitive tenders. Better protection for consumers who receive goods by courier. The sender will now be responsible for the goods, up to the point of delivery. Fair Trading Act The main changes include: New provisions to prevent unfair contract terms in all standard form contracts. New provisions to cover unsubstantiated representations (such as claims made by a retailer about a good or service without reasonable grounds), extended warranties, and conduct at auctions. The Act will cover layby sales, unsolicited goods and services, and door-to-door sales (including telephone sales). For further information visit : http://www.consumeraffairs.govt.nz/for-business/by-business-type/ retailers
Matariki Through Our Eyes Art Exhibition Onehunga Community Centre, 12-17 July
‘Through Our Eyes‘ Matariki Exhibition is now in its third year. This event encourages local community participation and showcases members of the Onehunga Art Group who have gone on to exhibit nationally, win art competitions and sell their artworks. The theme ‗Through Our Eyes‘ is an opportunity to encourage greater respect and understanding of all cultures, especially Māori culture as artists are asked to interpret Matariki through their own eyes. Since its inception in 2010, the Matariki Art Exhibition has grown to become a popular annual event, bringing people of all cultures together and reflecting the multicultural diversity in the community. Also on display, are a variety of artwork, jewellery, kete, knitwear, photography, mosaic work and crafts from the arts and craft groups who meet weekly at the Onehunga Community Centre. Presented by Onehunga Community Centre.iton in July for the local community and arts and crafts groups.
Onehunga Security Update
For Security Help
Thanks to everyone who kept an eye out for the man who was suspected of breaking into vehicles. We thank the shop assistant who called this Monday to let us know he had come into her shop — as a result, the Police were able to come and further investigations have taken place. Theft of and from motor vehicles is becoming a real concern in Onehunga and we urge you to be vigilant when parking your car — do not leave any valuables inside. And if you do fall victim to car theft or a break-in, call 111 immediately and our security guard, Satia on 02 0401 13040. It‘s vital that you report any crime to the Police, even if you don‘t think it‘s very serious, it may be linked with other crimes. The Police reminds you not to be afraid to call 111—it doesn‘t have to be a life and death decision. If you observe an offence being committed or even suspect an offence is about to occur, please call 111—it is the most effective way to help reduce crime and victimisation. Constable Don Allan has alerted us to the fact that with school holidays there is often a rise in criminal activity and for you to be vigilant. To read his message click here : http://
Call Onehunga Town Centre’s Security Guard
Satia Sami
02 0401 13040
www.onehunga.net.nz/featured/increase-in-crime-over-holidays/
Or contact the OBA office ph
You can also report anything that does not require police attendance on 3026400 which will get you through to the crime reporting line.
Outside business hours, on Sundays & Public Holidays please call Police —Dial 111
636 8535
NZ Retailers Association National Conference Auckland, 4 September, 9am-3pm
Registrations are now open for the New Zealand Retailers Association National Conference to be held at Sky City in Auckland. Experts in the field of retail innovation, store design, multi-channel retailing and retail technology will present individual sessions, plus partake in a panel discussion on ―Information- the new currency‖. Group discounts are available for three or more delegates. Register today at www.retail.org.nz/2013nationalconference.html
Onehunga Event Calendar
See more events at www.onehunga.net.nz/events If you’ve got an event coming up, email us at admin@onehunga.net.nz. We’d love to hear about it. 13—17 July — Matariki Art Exhibition, Onehunga Community Centre 27 July — Consultation on New Network for Public Transport, Onehunga Community Centre 30 November—Onehunga Santa Parade & Party
Rubbish Collections Red bins are emptied every Tuesday morning. Blue bins every 2nd Tuesday: NEXT on July 23 & August 6. Please put your bins out ready for Tuesday collection on Monday nights after close of business and remove bins off the footpath and back onto your business property first thing Tuesday morning. We have spoken to Auckland Council regarding the late collection times recently. Hopefully we will be back to early morning next week.
Cheers Amanda, Anne and Satia OBA Committee (2012/13 year) Peter Gibson, President (Parkinson & Bouskill) - 636 3300 Debbie Leaver (The Library Café & Function Venue) - 636 7292 Elizabeth Bedford (Changes) - 634 1913 Gaylene Powell (Dress Smart) - 622 2400 Rob Gallagher (Westpac) - 634 8555 Ross Mudafar (Onehunga Family Pharmacy) - 622 2865 Bridget Graham (Deputy Chairperson, Maungakiekie-Tamaki Local Board) - 301 0101 Dana Jin (Rainbow D) - 6349068 Ross Reddy (Daniel Overton & Goulding) - 6222222 This e-news is sent to you by Onehunga Business Association, because you are either a member, or you have an interest in the organisation or the area. If you do not wish to receive these communications, please let us know by phoning 636 8535. Please note: If your business lies within the Onehunga business precinct you are automatically a member of Onehunga Business Association - paying a part of your rates to fund the OBA.
Onehunga Business Association Amanda Kinzett, Manager Anne Dunlop, Communications Satia Sami, Security 212A Onehunga Mall (upstairs) P: 09 636 8535 F: 09 636 8542 E: business@onehunga.net.nz
www.onehunga.net.nz
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