1
SOCIAL REPORT
2015 / 16
FOREWORD DEAR ORTOVOX PARTNERS AND FRIENDS, ORTOVOX – The voice of the mountains. We follow this inner voice, so that we can enjoy the infinitely impressive and inspiring mountain world. Ever since the company was started, our aim has been to design products that help users enjoy positive mountain experiences. This not only comes down to the products themselves, which need to function reliably, especially in emergency situations. Enjoyable mountain experiences also require common sense and appropriate consideration for current environmental conditions. This helps us understand that we do not always need to achieve the maximum that is possible. We also require the company of friends whose support we can rely on at all times. These values, which are essential for successful mountain activities, also shape our business decisions at ORTOVOX. This involves living up to the social responsibilities of a respectable businessman. And human beings are at the heart of this. We enjoy getting together with friends – not only on the mountain, but also at our company headquarters in Taufkirchen, Germany, where we work in a friendly environment with employees, dealers and suppliers. We strive for long-term partnerships, so that we can establish truly trusting relationships. In regular site visits to our suppliers, we are constantly able to see for ourselves that our partners also share our values. Joining the Fair Wear Foundation in July 2015 was therefore a logical step for our company. For us, membership of this foundation is an incentive to consistently continue and expand on the path we have chosen. This also includes being open and transparent about the current situation and any necessary improvements. This first social report represents that required transparency. We are delighted that more and more mountain lovers now associate their mountain experience with Ortovox products. Our value system and the requirements of the Fair Wear Foundation form a healthy basis for living up to our social responsibility towards people, animals and the environment, both now and in the future, in spite of strong growth. Best wishes, Christian Schneidermeier, CEO
Foreword   Summary: One Minute Version About the company The Fair Wear Foundation The product cycle at ORTOVOX Purchasing strategy Production in the EU Overview of producing countries 2015/2016 monitoring Audits Evaluation by country and factory Overview of all suppliers 2016/2017 objectives Glossary
2 4 5 7 8 9 10 11 12 13 14 15 16 17
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SUMMARY ONE MINUTE VERSION ORTOVOX and its products provide the best possible protection for alpine activities. Alongside rescue products such as avalanche transceivers, shovels and probes, the range also includes a varied clothing line that has been using the sustainable and highly functional raw material that is wool since 1988. Since July 2015, ORTOVOX has been a member of the Fair Wear Foundation. The company has a total of 30 suppliers. Well over half of its textile products (65.6% as measured in terms of FOB) are manufactured in Europe. This strong focus on Europe is important to ORTOVOX. In the last financial year (01/07/2015 – 30/06/2016) one of our backpack manufacturers from Vietnam was audited, with good results. 96% of the production volume thus comes from “non-risk” countries or from audited factories.
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ABOUT ORTOVOX ORTOVOX PROTECTS Since ORTOVOX was founded in 1980, it has been the Bavarian company’s mission to provide top-quality protection for alpine pursuits. From its very beginnings, ORTOVOX has played a key role in the development of alpine emergency equipment. Its goal is to make mountain sport safe, and thus save lives. In 1988, ORTOVOX added mountaineering clothing made from sheep’s wool to its product range. Since then, its core competence has been the combination of this natural material with other innovative fibers and materials in every layer of the clothing system. ORTOVOX strives to produce highly functional products offering the best possible protection and maximum comfort. Its target group is made up of those who participate in the mountain sports of ski touring, freetouring, freeriding, climbing, alpine touring and mountaineering. ORTOVOX sees itself as a premium brand for both summer and winter activities. Its passion for untouched powder snow on ski tours shapes the brand just as much as shared experiences when alpine climbing, on alpine tours or mountain hikes. Friendship is one of the company’s core values – within the team, with customers, business partners and suppliers. ORTOVOX Sportartikel GmbH is part of Schwanhäußer Industrie Holding GmbH & Co. KG. Its headquarters is in Taufkirchen (south of Munich), where a total of 45 employees work (as of 2015).
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MILESTONES
NIEN
1980: TWO ANTENNAS ORTOVOX laid the cornerstone for its success with the ORTOVOX F2 – the first avalanche transceiver for searching for avalanche victims that could transmit and receive on two frequencies.
1988: ALWAYS WOOL Since 1988, ORTOVOX has been using sheep’s wool in all its mountain sports clothing. Thanks to their high moisture absorbency, wool fibers are particularly suited for mountain sports, because they warm you even when wet and thus offer high safety reserves in borderline situations.
1995: MERINO WOOL The first functional underwear made from merino wool is introduced: shirts, pants and polo necks for alpine skiing, ski tours and mountain hikes, which render frequent changing of clothing unnecessary. Thanks to their thin fiber diameter, they offer excellent wear comfort.
2011: SWISSWOOL As part of its mountainwear range, ORTOVOX develops Swisswool, a completely new category of wool insulation product. It receives the ISPO Award for its functionality, design and sustainability concept. Warming Swiss wool is stitched into insulation chambers inside the jacket. The material mix of nylon and wool makes this product, which is manufactured completely in Europe, a highly functional layer. When using fine Swiss virgin wool, particular attention is paid to sustainable production and regional origin.
2015: JOINING THE FWF AND TEXTILES PARTNERSHIP ORTOVOX becomes a member of Fair Wear Foundation and the Partnership for Sustainable Textiles. Fair Wear Foundation is an independent organization that aims to improve working conditions in the clothing industry across the globe. The Partnership for Sustainable Textiles was founded in 2014 and consists of representatives from business, civil society and trade unions. The aim of the multi-stakeholder initiative is to continuously improve the social, environmental and economic conditions along the entire supply chain in the textile and clothing sector. For ORTOVOX joining these initiatives represents a systematic continuation of its efforts for good working conditions and toward sustainable management.
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EXTRA: THE FAIR WEAR FOUNDATION Protection – one of ORTOVOX’s core values – has various faces. Its products are intended to provide protection for users, but equally important to the company is protecting the people along the production chain from exploitation. In order to be able to systematically improve the working conditions in this complex and multilayered system, ORTOVOX joined the Fair Wear Foundation in July 2015.The Fair Wear Foundation is an independent non-profit organization that is cooperatively led by retailer organizations and representatives from the textile industry, trade associations and non-government organizations with the aim of improving working conditions in the textile industry worldwide. To do that, the foundation has defined the following working guidelines, which apply to ORTOVOX factories:
ORTOVOX
THE FAIR WEAR FOUNDATION MONITORS ITS MEMBERS’ IMPROVEMENTS USING THE FOLLOWING MEASURES: • Yearly performance reviews at the company headquarters (questionnaires, interviews and document inspections) • Factory audits • The opportunity for factory workers to lodge complaints
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A 3-YEAR PLAN DEFINES THE FOLLOWING GOALS: • After one year, 40% of the production must come from audited factories • After two years, 60% • After three years, between 80 % and 100%, depending on the structure of the supply chain FREE CHOICE OF WORK A LEGALLY-BINDING EMPLOYMENT CONTRACT
1
8
SAFE AND HEALTH-FRIENDLY WORKING CONDITIONS
2
7
REASONABLE WORKING HOURS
NO DISCRIMINATION IN THE WORKPLACE
3
6
4
NO EXPLOITATION THROUGH CHILD LABOR
FREEDOM OF ASSOCIATION AND THE RIGHT TO COLLECTIVE BARGAINING
5 PAYMENT OF LIVING WAGES
2016: JOINING EOCA Since summer 2016, ORTOVOX has been a member of the European Outdoor Conservation Association (EOCA), which promotes environmental protection worldwide. The group of companies from the European outdoor industry has been collecting donations for charitable projects since it was founded in 2006. These projects are not tied to geographical locations: From creating an environmental route in Nepal and waste disposal projects in Kyrgyzstan to protecting brown bears in Spain and protecting peat bogs in Ireland, the EOCA supports projects across the entire world.
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SUMMER
20%
80% WINTER
ORTOVOX produces two collections per year – one in winter and one in summer. The winter collection makes up the larger portion, at 80%, whilst the summer products account for the remaining 20%.
EXAMPLE OF 2015/16 WINTER COLLECTION:
THE PRODUCT CYCLE ORTOVOX has a forward-looking perspective when it comes to appropriately scheduling the necessary wool orders (e.g. from Tasmania). The planning process takes place three years in advance, so the raw materials for 2017 wool tops have to be ordered no later than in March 2014. Due to the long delivery times for the exclusive materials that ORTOVOX uses, sales forecasting starts in August 2014. The figures are then communicated to the material suppliers and clothing manufacturers in September 2014. The order for the raw materials is placed with the material suppliers based on these quantities. The next forecast, including the color breakdown, is drawn up after the sales meeting in October 2014. This information is then sent to the suppliers. The very first orders are placed even before the sales meeting, but by far the larger part takes place in November/ December 2014 as an initial bulk order once the forecasts are known. After the ISPO trade show in February 2015, there is usually a second or third bulk order. The delivery time from the order to delivery of the final product takes eight to nine months.
YARN-P SHIPPING OF GREASY WOOL FROM TASMANIA TO CHINA
TOP MAKING
WOOL TREATMENT
Platzierung der Rohstoffe
Forecast &
SALES
ORDER IN ADVANCE FOR 3 YEARS
JUN
JUL,‌
SHEARING
JAN 16
FEB
MRZ
APR
1. forecast
SENDING GREASY WOOL
MAI
JUN
JUL
AUG
SEPT
O
9
DURATION OF BUSINESS RELATIONSHIP
NUMBER OF SUPPLIERS
%
<1
5
17
1–5
16
53
6 – 10
8
27
> 11
1
3
PURCHASING STRATEGY Friendship is what shapes every interaction at the company – within the team, towards customers, business partners and suppliers, out on the mountain and in day-to-day life.
(in the mountainwear segment, more than 30% per year on average over the last three years), and new suppliers are therefore always being sought.
In particular, this philosophy characterizes the relationship between ORTOVOX and its suppliers. 27% of them have been business partners for five years or longer. ORTOVOX uses high-quality materials, most of which it develops itself and produces exclusively for its own products. In keeping with this, it needs to ensure that the materials are handled with care and professionalism. This only reinforces the need for stable supplier relationships. Frequently changing suppliers is not an option for ORTOVOX. The company is growing fast
Production is concentrated on Europe and Vietnam, but there are also production sites in China, New Zealand and Belarus.
PRODUCTION SHIPPING CN – VN
FABRICPRODUCTION
A substantial part of ORTOVOX’s products (currently more than 60%) is produced in Europe.
GARMENT PRODUCTION SHIPPING GARMENT TO ORTOVOX
PRODUCTION, DELIVERY material suppliers & clothing manufacturers color breakdown
OKT
BULK 1
MEETING
BULKPRODUKTION
BULK 2&3
Order after ISPO
ISPO
STORE WAREHOUSE
ORDER PHASE
NOV
DEZ
JAN 17
FEB
MRZ
APR
MAI
JUN
JUL
AUG
SEPT
10
LITHUANIA 14,9 % GERMANY 0,2 % AUSTRIA 1%
HUNGARY 28,7 %
FOCUS ON
PRODUCTION IN
THE EU
SHORT TRANSPORT ROUTES, TRANSPARENCY AND PROXIMITY TO SUPPLIERS: EUROPE IS THE FOCUS OF ORTOVOX PRODUCTION. WITH THIS PROXIMITY, WE CAN ENSURE QUALITY IN THE LONG TERM.
THREE QUESTIONS FOR STEFAN KRAUSE, HEAD OF PRODUCT AT ORTOVOX 1. WHY DOES ORTOVOX PRODUCE SO MUCH IN THE EU? We have two supply chains: One via Asia, the other via Europe. In both cases, it is important to us that there are no unnecessary distances between the source of the raw materials and the processing location. That’s why one part of production takes place in Asia. However, focusing production in Europe means simpler coordination and flexibility. Another reason for production within the EU is the high degree of specialization: when developing and processing complex materials, we try to be at the production site as often as possible. Within Europe, physical proximity to suppliers is easier and
communication channels are more open. This has a positive effect on quality. We carry out quality checks in Asia and Europe. However, European suppliers more often share our understanding of lean production, reliability and precision, which makes coordination easier. When it comes to design and processing technology, the supply chains are identical. By producing in Europe, we are also trying to keep entrepreneurial risk to a minimum: The exchange rate fluctuations of the dollar are not to be underestimated and are a risk factor for the future.
LATVIA 12,4 %
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BELARUS 5%
CHINA 2,9 %
VIETNAM 30,5 %
POLAND 3,3 %
EVALUATION ACCORDING TO FWF RISK ASSESSMENT
low risk / audited
percentage allocation / Number of suppliers by country
4%
PRODUCTION COUNTRY
NUMBER OF SUPPLIERS
% OF FOB
96%
Austria
1
1
Belarus
1
5
% 2015 / 2016 high risk / not audited
THE ORTOVOX PRODUCTION COUNTRIES
EUROPE INCL. BELARUS 65,5 % ASIA + OCEANIA 34,5 %
China
4
2,9
Germany
2
0,2
Hungary
7
28,7
Latvia
2
12,4
Lithuania
4
14,9
New Zealand
1
1,1
Poland
1
3,3
Vietnam
7
30,5
2. MADE IN EUROPE – ARE WORKING CONDITIONS REALLY BETTER?
3. WHAT DOES THE FUTURE LOOK LIKE?
Most EU countries are classified as low-risk by the Fair Wear Foundation: countries with low risk of labor law violations. They have trade unions, employee representatives, wage agreements, NGOs and well-functioning institutions. The working conditions are monitored at a local level and improved. This is often not the case in Asia, which is why external monitoring is required. FWF is a competent partner in this respect. However, there are good working standards and employee representation in Asia. Companies have to choose the right partner for themselves – in Europe as well as in Asia.
Simple process coordination and short transport routes are the main issues for ORTOVOX. This is why Europe will be strengthened as a production location and sites in Asia will be phased down. Although production costs are lower in Asia, there will soon be a wage increase in China and Vietnam that will cancel out this advantage. ORTOVOX stands for high-quality and also highly-priced products as they are predominantly produced here. We want to be able to guarantee this quality in the long term. Proximity to suppliers is the right way to do this.
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MONITORING 2015 / 2016 The 2015/2016 business year was ORTOVOX’s first year as a member of the Fair Wear Foundation. As a first step, all suppliers were informed about ORTOVOX’s entry to the Foundation, and a monitoring system was drawn up to give a better overview of the activities of the factories and producing countries
THE ORTOVOX MONITORING SYSTEM IS BASED ON THE FOLLOWING THREE PILLARS:
1.
2.
3.
TRANSPARENCY
CAPACITY BUILDING
REPORTING & VERIFICATION
Transparency is the foundation of the sustainability program. Disclosure is provided regarding where the products are manufactured and what the on-site working conditions are like.
On the basis of their visit to the factories, the auditors draw up a corrective action plan setting out all infringements of the FWF guidelines and necessary improvement measures for the factory. As a follow-up, the CSR manager works together with the factory to address all the points where specific and measurable improvements can be achieved. However, audits are just one way of achieving better working conditions. Training is also essential as an additional capacity building tool, as only by gaining a better understanding can lasting improvements be made possible. Training ORTOVOX employees, along with suppliers, improves their understanding of CSR and the necessary steps and tools for process optimization. ORTOVOX uses the expertise (e.g. country studies, training courses) and network of the Fair Wear Foundation for this. The regular exchange of information in multistakeholder meetings or with other members also promotes our own development in this respect. In the last business year, all ORTOVOX employees were given an introduction to the activities of the Fair Wear Foundation. Product and quality managers, as well as all officers with direct contact to suppliers (e.g. supply chain, logistics, purchasing) were trained directly by the Fair Wear Foundation. All other employees were given an introduction by the CSR manager at ORTOVOX. Several suppliers took part in the Fair Wear Foundation’s supplier training in Vietnam.
As part of its membership of the Fair Wear Foundation, ORTOVOX is obligated to produce a social report once a year, which is presented here. The reporting period corresponds with the last business year. The Fair Wear Foundation carries out a “brand performance check” once a year, in which the internal processes of the company and its understanding of relevant CSR topics are put to the test. By doing so, the FWF verifies or reviews the company’s contribution to better working conditions. This report is published on the website www. fairwear.org. The first brand performance check at ORTOVOX will take place in October 2016.
A further foundation for the monitoring system is formed by logging all factories and performing factory audits and evaluating existing audit reports. The Fair Wear Foundation specifies that at least 40% of the production volume (FOB/EUR) must be generated in audited factories or in low-risk countries during the first year of membership. As ORTOVOX already sources over 60% of its products from low-risk countries in Europe, this quota was reached without any problems. In addition, other suppliers are shared with other FWF members. Some of these have already been audited in line with Fair Wear Foundation specifications on behalf of other companies and are then supervised by other members in the follow-up to the audit. To avoid duplicate audits of factories, ORTOVOX also recognizes other programs alongside the official audits of the Fair Wear Foundation, provided they satisfy its own quality standards (see diagram and table above). ORTOVOX thus achieves a much higher quota than required overall: 96% of its production volume in the 2015/2016 business year already comes from audited factories and/or low-risk countries in Europe.
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AUDITS 2015â&#x20AC;&#x2030;/â&#x20AC;&#x2030;2016
In the last business year, ORTOVOX arranged an audit at one of its backpack manufacturers in Vietnam (DB ID: 8499). ORTOVOX has already been working with this supplier since 2013. The FWF audit team did not identify any infringements with regard to forced labor, child labor, statutory minimum wage or mandatory working conditions. The supplier is highly cooperative and committed. Minor shortcomings in workplace safety and freedom of association were identified. These shortcomings have already been addressed. The audit also revealed that too much overtime is worked during the high season and no living wage is paid. When they commence employment, female workers have to sign a declaration that they will not become pregnant in the next 12 months. This is a clear breach of Vietnamese labor law and the guidelines of the Fair Wear Foundation. This practice was stopped immediately.
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EVALUATION BY COUNTRY AND FACTORY The following overview shows the results of FWF audits conducted in high-risk countries. The audits were and are commissioned and supervised by other members of the Fair Wear Foundation:
COUNTRY
DB#
1.
2.
3.
4.
5.
6.
7.
8.
Employment
Freedom
No
No
Living
No excessive
Save working
Legal binding
is freely chosen
of association
discrimination
child labour
wage
working hours
conditions
employment contracts
Vietnam
3268
Vietnam
8499
Vietnam
6027
Vietnam
2442
Belarus
3012
China
5839
Minor non-compliance found and quickly resolved, or no problem found. Major non-compliance found and quickly resolved. No recurrence. Major or critical non-compliance found.
VIETNAM As with the audit performed by ORTOVOX, the reports of other factories (DB ID: 3268, 6027, 2442) in Vietnam reveal that payment of a living wage, excessive overtime and shortcomings in workplace safety are the most frequent problems in Vietnam. Whilst the safety-related shortcomings in the factories were quickly addressed, wages and overtime are complex, multi-causal issues that require an extensive overhaul. To this end, ORTOVOX regularly seeks dialogue with suppliers, other companies and organizations. In addition to the Fair Wear Foundation, there are other trustworthy and exacting organizations and initiatives that campaign for better working conditions in factories. Some, like the FWF, work with brands, whilst others address the factories directly. An example of this is the “Better Work Program” of the International Labour Organization (ILO). The project is offered in various countries, including Vietnam since 2009. The program focuses on evaluating the factory based on unannounced visits and a comprehensive follow-up, if shortcomings are identified. More information can be found at http://betterwork.org/vietnam/ ORTOVOX has been working with the supplier (ID: 8497) since 2010. However, no FWF audit had yet been performed. For several years, the supplier has been taking part in the “Better Work Vietnam” program. The last inspection was carried out in December 2015. The auditors conducted interviews with workers, the management and trade union representatives. In addition, documents were examined and the factory itself inspected. As a follow-up, “Better Work” advisors visited the factory regularly and assisted with addressing the shortcomings. Information on the Fair Wear Foundation is displayed publicly in the factory. This gives employees the opportunity to make use of the FWF complaint hotline. In this way, the “Better Work Vietnam” program can ideally complement the service of the FWF without creating additional expense through duplicate audits.
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CHINA The factory in China (ID: 5839) works for various FWF members and its operations are supervised by another member. In general, the audit results reflect known difficulties in the Chinese textile industry: there are only minor shortcomings in workplace safety and there are good management systems for monitoring the working conditions. Freedom of association in factories is frequently restricted, which is due to legal conditions in China. Overtime is a common problem. Wages for regular working hours do not meet the level required by local or international stakeholders.
BELARUS FWF
Producing for Factory 1st year of FWF FWF CoLP Audited or Audit scheme Date database other FWF location purchase Questionaire posted low risk code members Belarus is classified as a high-risk1990 country by the yes Fair Wear Foundation. However, our 1 8484 Austria no yes yes (ID: 3012) has very high working standards. There a lack of aFWF 2supplier there 3012 Belarus 2011 yes yes yes is merelyyes April 2016 3living wage, 3801even China though the statutory 2011 yes yes no minimum wage is paidyes at the factory. 4 10079 China 2016 no no 5 4567 China 2011 yes yes yes no yes yes yes FWF August 2016 6 5839 China 2016 yes 7
3253 Germany
2014 yes
yes
yes
yes
-
8 9 10
10080 Germany 3845 Hungary 8495 Hungary
2016 no 2009 yes 2012 no
yes yes yes
no yes yes
yes yes yes
-
11
10515 Hungary
2009 no
yes
yes
yes
-
12
8490 Hungary
2013 no
yes
yes
yes
-
2013 2015 2015 2015 2015 2010 2010 2011 2013 2010 2010 2015 2016 2010 2013 2012 2013 2016
yes yes yes yes yes yes yes yes yes yes yes yes
yes yes yes yes yes yes yes yes yes yes yes yes
yes yes yes yes yes
yes yes yes yes
yes yes yes yes yes yes yes yes yes no yes yes yes yes yes yes yes no
SA8000 SA8000 FWF/SA8000 FWF/SA8000 Better Work FWF FWF FWF -
13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
8487 8491 8494 3285 5054 2881 3054 8510 10514 8486 8483 3268 10518 8497 6027 2442 8499 10081
Hungary Hungary Hungary Latvia Latvia Lithuania Lithuania Lithuania Lithuania New Zealand Poland Viet Nam Viet Nam Viet Nam Viet Nam Viet Nam Viet Nam Viet Nam
no no no yes yes yes yes no no no no yes no no yes yes no no
OVERVIEW OF ALL SUPPLIERS
March 2016 March 2016 October 2014 September 2015 May 2016
Alternativ sortiert in high/low risk
low risk FWF database code 8484 3253 10080 3845 8495
10515
8490 8487 8491 8494 3285 5054 2881 3054 8510 10514
high risk 3012 3801 10079 4567 5839 8486 8483 3268 10518 8497 6027 2442 8499
Factory location
1st year of purchase
Austria Germany Germany Hungary Hungary Hungary Hungary Hungary Hungary Hungary Latvia Latvia Lithuania Lithuania Lithuania Lithuania
1990 2014 2016 2009 2012 2009 2013 2013 2015 2015 2015 2015 2010 2010 2011 2013
Belarus China China China China New Zealand Poland Viet Nam Viet Nam Viet Nam Viet Nam Viet Nam Viet Nam
2011 2011 2016 2011 2016 2010 2010 2015 2016 2010 2013 2012 2013
10081 Viet Nam
Producing for other FWF members no yes no yes no no no no no no yes yes yes yes no no
yes yes no yes
yes
no no yes no no yes yes no
2016 no
FWF Questionaire
FWF CoLP posted
Audited or low risk
Audit scheme
yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes
yes yes no yes yes yes yes yes yes yes yes yes yes yes yes yes
yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes
SA8000 SA8000 -
yes yes
yes yes
yes
yes
yes no no no yes no yes yes yes yes yes yes yes
FWF FWF FWF/SA8000 FWF/SA8000 Better Work FWF FWF FWF
no
-
yes
yes
yes yes yes
yes yes yes
yes yes yes yes
yes yes yes yes
yes
Date
April 2016
August 2016 March 2016 March 2016 October 2014 September 2015 May 2016 planned for November 2016
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2016/2017 OBJECTIVES Further audits are planned in Asia for the coming business year. Due to the growth in the mountainwear sector, ORTOVOX is continuously seeking new suppliers. The selection process for suppliers is to be improved for the 2016/2017 business year. In addition, evaluating existing business partners is a priority, and new measuring instruments are being developed for this purpose. When choosing future factories, ORTOVOX also uses the Fair Wear Foundation guidelines as a basis and works exclusively with companies that share the companyâ&#x20AC;&#x2122;s ethical and moral principles and advocate appropriate working conditions. The continual improvement of these working conditions is an on-going process without an end date. ORTOVOX is determined to follow along this path so that it can continue to offer its products with a clear conscience!
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GLOSSARY CAP Corrective Action Plan (catalogue of measures for improvement as part of the audit result) CSR Corporate social responsibility EOCA European Outdoor Conservation Association. FOB
Free on board (international commercial term).
FWF
Fair Wear Foundation.
ILO
International Labour Organization.
ISPO International Trade Fair for Sports Equipment and Fashion in Munich.
CONTACT: Katrin Bauer CSR Managerin csr@ortovox.com