Quality Report 2019/20
Patient Safety Priority 1
Reducing violence and aggression
New priority
Priority 2
Suicide Prevention
New priority
Priority 3
Refreshed Clinical Strategy
New priority
Priority 4
Improving Physical Health
New priority
Priority 5
Service user and carer experience
New priority
Priority 6
Expanding the peer workforce
New priority
Clinical Effectiveness
Patient Experience
PATIENT SAFETY Priority 1: Reducing Violence and Aggression Priority 1: Promote safe and therapeutic ward environments by reducing violence and aggression, conflicts and containments. Description of the quality issue and rationale for
of staff, service users and carers, but can impact
prioritising
on the recovery of service users (NICE Guideline
Incidents of violence and aggression may also affect the perception by staff of services and service users in a manner that has a strong negative impact on the overall experience of care (De Benedictis et al., 2011 cited by NICE, 2015)
10, 2015; Mental Health Act Code of Practice, 2015). The Trust is therefore committed to safe clinical environments for all staff, service users and visitors and has committed resources and engaged in evidence-based based interventions to tackle this issue.
A safe environment has an impact on how
Dedicated Specialist
therapeutic and safe our service users, staff and
The Trust has employed a dedicated Violence
visitors feel; service users and staff experience
Reduction Specialist/Reducing Restrictive Practice
can be negatively impacted if the environment is
(RRP) Lead who started in post in February
perceived to be unsafe.
2020. They are focusing specifically on reducing
Evidence tells us that challenging behaviours, such as aggression and violence, are relatively common in mental health settings, with potential serious consequences that can negatively affect not only the health and safety
aggressive and violent incidents, supporting staff to understand conflicts and containment patterns, and is key to our reducing restrictive practice goals. They have been working with colleagues across the Trust to embed a culture
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